VTech Telecommunications 80-8479-00 1.9GHz DECT Deskset User Manual SB35020 025 DUG

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2 Syn248 SB35020/SB35025 Deskset User’s GuideCONTENTSPreface ..............................................................................................................6Additional Documentation .................................................................................................................................6Topic Navigation .....................................................................................................................................................7Text Conventions....................................................................................................................................................7Overview...........................................................................................................8Syn248 System Overview...................................................................................................................................9Deskset Overview..................................................................................................................................9Deskset Description............................................................................................................................................ 10Deskset Hard Keys............................................................................................................................. 11Lines and Line Keys............................................................................................................................................ 12Setting Your Password...................................................................................................................................... 12Soft Keys.................................................................................................................................................................. 13Scroll Indicators ................................................................................................................................................... 13Deskset Status Indicators................................................................................................................................ 14Call Indicators ....................................................................................................................................................... 15Call Status LEDs.................................................................................................................................. 15Call Status Icons................................................................................................................................. 16Programmable Feature Keys ......................................................................................................................... 17Programmable Feature Key LEDs............................................................................................... 18Dial-Pad Entry ....................................................................................................................................................... 19Using the Speakerphone.................................................................................................................................. 20Using Help Screens............................................................................................................................................. 20Making Calls...................................................................................................21Active Call Screen............................................................................................................................................... 22Predialing................................................................................................................................................................. 23Live Dialing ............................................................................................................................................................. 23Making a Call from a List................................................................................................................................. 24Making an Intercom Call.................................................................................................................................. 25Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)................... 26Answering Calls.............................................................................................27Incoming Call Screen......................................................................................................................................... 28Incoming Call Indication .................................................................................................................................. 28Draft

3 Syn248 SB35020/SB35025 Deskset User’s GuideAnswering a Call.................................................................................................................................................. 29Ignoring a Call....................................................................................................................................................... 30Intercom Auto Answering ............................................................................................................................... 31Call Forward–No Answer................................................................................................................................. 32About the Auto Attendant .............................................................................................................................. 32Caller Options ...................................................................................................................................... 32Call Management ..........................................................................................33Call Management................................................................................................................................................. 34Putting a Call on Hold ...................................................................................................................................... 35Transferring a Call............................................................................................................................................... 36Making a Conference Call............................................................................................................................... 37Putting a Conference on Hold..................................................................................................... 38Ending a Conference ........................................................................................................................ 38Call Management Using a Headset ............................................................................................................ 39Accessing Items in Lists ..............................................................................40Accessing the Extension List ......................................................................................................................... 41Accessing the Redial List................................................................................................................................. 42Dialing a Redial Number................................................................................................................. 42Deleting Redial Entries .................................................................................................................... 43Searching the Extension or Directory Lists ............................................................................................ 44Accessing the Held Calls List ........................................................................................................................ 45Directory .........................................................................................................46Using the Directory............................................................................................................................................. 47Viewing and Calling Directory Entries....................................................................................................... 48Creating a New Personal List Entry ........................................................................................................... 49Editing a Personal List Entry.......................................................................................................................... 50Deleting a Personal List Entry ...................................................................................................................... 51Storing Directory Entries from the Call Log or Redial List............................................................. 52Sorting Directory Entries.................................................................................................................................. 53Voicemail ........................................................................................................54Voicemail Overview ............................................................................................................................................ 55Setting up Your Voicemail Greetings ........................................................................................................ 56Accessing Your Messages ............................................................................................................................... 57Message Playback.............................................................................................................................. 58Calling the Messenger ..................................................................................................................... 59Deleting Messages.............................................................................................................................................. 60New Message Status Indications ................................................................................................................. 61Accessing Your Voicemail Remotely.......................................................................................................... 62Draft

4 Syn248 SB35020/SB35025 Deskset User’s GuideCall Log ...........................................................................................................65Using the Call Log .............................................................................................................................................. 66Managing Missed Calls...................................................................................................................................... 67Listening to Voicemail From the Call Log.............................................................................. 68Storing Call Log Entries.................................................................................................................................... 69Deleting Call Log Entries................................................................................................................................. 70Paging..............................................................................................................71Sending a Page..................................................................................................................................................... 72Deskset Settings ...........................................................................................73Deskset Menu........................................................................................................................................................ 74Features.................................................................................................................................................................... 75User Settings.......................................................................................................................................................... 76Greetings ................................................................................................................................................ 77Name Recording......................................................................................................................... 78Intercom Auto Answer..................................................................................................................... 79Deskset Settings ................................................................................................................................. 80Display............................................................................................................................................. 81Sounds............................................................................................................................................. 82Volume Settings ......................................................................................................................... 83Preferred Audio Mode ............................................................................................................. 84Directory Settings............................................................................................................................... 84Setting, Changing, or Resetting Your Password ................................................................. 85Registering an Optional Cordless Headset (SB35025 Only) ........................................ 86Deregistering a Cordless Headset ............................................................................................. 87Cordless Headset Registration and Deregistration Time-Out...................................... 87Admin Settings...................................................................................................................................................... 88Deskset Information........................................................................................................................................... 89Auto-Attendant Settings.................................................................................................................................. 90Using Do Not Disturb (DND) .......................................................................................................................... 90Web Interface ................................................................................................91Accessing the Web User Interface (WebUI)........................................................................................... 92Error Handling...................................................................................................................................... 93Basic Settings........................................................................................................................................................ 94Personal Directory .............................................................................................................................................. 95Quick Dial................................................................................................................................................................ 97Help ............................................................................................................................................................................ 98Troubleshooting ............................................................................................99Common Troubleshooting Procedures...................................................................................................100Display Messages...............................................................................................................................................101Calls Generally....................................................................................................................................................103Incoming Calls.....................................................................................................................................................106Outgoing Calls ....................................................................................................................................................108Voicemail ...............................................................................................................................................................109Other Deskset Features..................................................................................................................................111Draft

5 Syn248 SB35020/SB35025 Deskset User’s GuideWebUI......................................................................................................................................................................112PC/Deskset Interaction ..................................................................................................................................113Cordless Headset (SB35025 Only)............................................................................................................114Appendixes.................................................................................................. 119Appendix A: Soft Keys.....................................................................................................................................119Appendix B: Technical Specifications......................................................................................................121Appendix C: Maintenance..............................................................................................................................122Appendix D: Important Safety Instructions...........................................................................................123Appendix E: GPL License Information .....................................................................................................124Glossary ....................................................................................................... 125Draft

Preface 6 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPREFACEThis User’s Guide provides instructions for using your Syn248 SB35020/SB35025 Deskset telephone with software version 1.2.1 or newer. See page 89 for instructions on checking the software version on the Deskset. Although the Quick Start Guide also includes information on using the Deskset, this guide has setup information and more details about feature usage.Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 123. Please thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to operate your new AT&T product.Additional DocumentationDownloadable copies of all Syn248 documents, including user’s guides, installation and configuration instructions, and quick start guides, are available from www.telephones.att.com/smb.For customer service or product information, visit our web site at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Draft

Preface 7 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTopic NavigationThis Syn248 SB35020/SB35025 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic.Text in blue indicates a link to another section of the document. Bold text in blue indicates a hyperlink to an external web site.You can also click the arrows at the bottom of the page to move around this document.Text ConventionsTable 1 lists text formats and describes how they are used in this guide.Go back to the last page viewed.Go to the previous page.Go to the next page.Table 1. Description of Text ConventionsText Format DescriptionScreen Identifies text that appears on a device screen or a WebUI page in a title, menu, or prompt.HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.Identifies a soft key.Example of a Note.Example of a Caution.CallFwdNotes provide important information about a feature or procedure.A caution means that loss of data or unintended circumstances may result.Draft

Overview 8 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER1OVERVIEWThe Syn248 Business Phone System from AT&T is for businesses that need up to 24 extensions. This system is scalable from 1 to 8 outside lines, so as your business grows, your phone system can too. The Syn248 Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.This chapter introduces the SB35020/SB35025 Deskset and provides an overview of the Syn248 System and the external features of the Deskset.The SB35025 Deskset allows you to register a compatible AT&T DECT cordless headset for hands-free phone conversations. For more information, see “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.“Syn248 System Overview” on page 9“Deskset Description” on page 10“Setting Your Password” on page 12“Deskset Status Indicators” on page 14“Programmable Feature Keys” on page 17“Using the Speakerphone” on page 20.Draft

Overview 9 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSyn248 System OverviewYour Deskset is part of the Syn248 System. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.Figure 1. Sample Syn248 SystemDeskset OverviewThe SB35020 Deskset and SB35025 Deskset have identical external front-panel features, call features, and basic settings.The SB35025 Deskset has a built-in DECT 6.0 radio to host an optional cordless headset, and an auxiliary in/out port for connecting a Music on Hold (MoH) source and an overhead paging system. This User’s Guide describes how to register and use a compatible AT&T DECT cordless headset with the SB35025 Deskset. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.For more information about connecting Music on Hold and overhead paging, see the Syn248 Installation and Configuration Guide, available from www.telephones.att.com/smb.blue lines = telephone red lines = Ethernetorange lines = audioDraft

Overview 10 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset DescriptionThe key external features of the Deskset are shown in Figure 2 and described in Table 2.Figure 2. Deskset LayoutTable 2 Deskset Features1. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset.2. Soft Keys Three keys that produce different actions, depending on the LCD labels. 3. Handset Connects to handset jack on left side.4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on page 11.5. Programmable Feature Keys Provide easy access to various call functions. See “Programmable Feature Keys” on page 17.6. Display Keys Control the menu functions shown in the display. (SELECT), (MENU), and (CANCEL).7. Navigation Moves the cursor up (), down (), left (), right () on the display.8. Message Waiting Indicator Illuminates when there are new messages.1243 5678Draft

Overview 11 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset Hard KeysThe hard keys include the standard telephone dial-pad keys and a set of function keys. The Deskset hard keys are shown in Figure 3 and described in Table 3.Figure 3. Deskset Function KeysTable 3 Deskset Function Keys1. VOL+/VOL– Increases/decreases the ringer and voice volume. These keys also control the volume of the speakerphone.2. HEADSET Routes audio to headset. Can be used to go off hook.3. HOLD Puts the current active call on hold. Allows access to other calls and features while maintaining call connection.4. MUTE Mutes the microphone. When on, the other party cannot hear you.5. SPEAKER During a call, switches voice to and from the speakerphone. Can be used to answer or start a call, or to hang up.12345Draft

Overview 12 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsLines and Line KeysThe system administrator can configure your Deskset with up to 8 lines on which you can make and receive external calls. Each line is assigned to a programmable feature key on the Deskset. These are called Line keys in this User’s Guide. One programmable feature key is reserved for “Intercom” calls to other Deskset extensions.Other Desksets in the system share these lines and display the line status. Incoming calls on a line ring at all Desksets that share that line. The Line key LED indicates whether a line is ringing, busy, or on hold.The Line keys are used for receiving and making calls to external numbers. To call another extension in your office, you must use an Intercom key. By default, the Intercom key is the bottom programmable feature key, but your system administrator can configure additional Intercom keys.Figure 4. Idle ScreenSetting Your PasswordYou can protect your Deskset by setting a password that prevents other users from accessing your User Settings and messages. If you create a password, you will need to enter it before accessing User Settings, messages, and the WebUI.For more information, see “Setting, Changing, or Resetting Your Password” on page 85.Message StatusNumber of new, unreviewed voice messagesYour Extension NumberDate and TimeExtension NameName assigned to this DesksetDraft

Overview 13 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSoft KeysSoft keys are a set of three context-sensitive keys that provide functions based on what you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft key labels on the active call screen.The soft key labels change according to the current task. For example, if you put a call on hold, the key labels displayed are different from those displayed if you are making a call. See “Appendix A: Soft Keys” on page 119 for an alphabetical list of the labels that appear above the soft keys.The top example shows the soft key labels for the soft keys on the active call screen.The bottom example shows soft keys with and that indicate the feature uses more than three soft keys. To view the additional keys, press  or .Figure 5. Soft Keys and Scroll IndicatorsScroll IndicatorsScroll indicators, shown in Figure 5, appear when more information can be seen by pressing  and . Scroll IndicatorsSoft KeysChange according to the current task.Draft

Overview 14 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset Status IndicatorsStatus indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6 and as described in Table 4.Figure 6. Sample Status IndicatorTable 4 Status IndicatorsIcon StatusRinger volume set to zero. The ringer is silent.Intercom Auto Answer is ON.Do Not Disturb is ON.Less than five minutes of message recording time is available. The Deskset has a total of 30 minutes of message recording time available.All the message recording time has been used.Status Indicator AreaANSDNDDraft

Overview 15 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall IndicatorsWhen the Deskset has an incoming, ongoing, or held call, information about the call appears on the display. The Deskset screen displays one call at a time. When you have multiple calls, you can access each call by pressing its Line key. The Line key LEDs reflect the call status. See “Call Status LEDs”.During a call, icons show call status and soft keys show the optional actions to take, as shown in Figure 7. The icon changes according to the call status. See “Call Status Icons” on page 16 for a complete description of the available icons.The Call Timer displays the duration of the current call status, such as how long the call has been held.If you subscribe to caller ID, Call Information consists of the phone number for all calls. Incoming calls also have the name if it is sent with the phone number.Figure 7. Active Call ScreenCall Status LEDsThe Call Status LEDs flash to indicate call status as described in Table 5.Call InformationCall Status Icon and Line Key NumberCall TimerTable 5 Call Status LED ActivityLED Activity DescriptionOff No CallSteady GREEN Active callFast Flash GREEN Ringing callSlow Flash GREEN Call held at your DesksetSteady ORANGE Active call at another DesksetFlash ORANGE Call held at another DesksetDraft

Overview 16 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Status IconsTable 6 shows and describes the call status icons. The number beside an icon indicates the number of the associated Line key. Table 6 Call Status Icons Icon Status Icon StatusOff HookIndicates that you have lifted the handset, pressed (SPEAKER) or (HEADSET), or you are on a phone call.Conference On HoldIndicates you have put a conference call on hold.On HoldIndicates you have put the call on hold.Ringing Call and Ignored CallIndicates an incoming call.ConferenceIndicates a conference call.Call ForwardedIndicates that your intercom call was forwarded to another number.Draft

Overview 17 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsProgrammable Feature KeysThe Deskset has ten programmable feature keys as shown in Figure 2 on page 10. Key 10 (bottom) is an Intercom key, and is not programmable. Press this key to call another extension. Your system administrator can program the other nine keys to access more outside lines, more intercom lines, or for other functions, including quick dial. See “Quick Dial” on page 97 to add quick dial entries.Table 7 lists the default functions for the programmable feature keys. Your key assignments may be different. Table 8 on page 18 has a complete list of possible programmable feature key assignments.Table 7 Programmable Feature Key Default FunctionsKey Function Label For more information, see...1Line 1“Lines and Line Keys” on page 122Line 23Line 34Line 45Page “Sending a Page” on page 726Redial “Accessing the Redial List” on page 427Directory “Using the Directory” on page 478Call Log “Using the Call Log” on page 669Messages “Voicemail Overview” on page 5510 Intercomaa. Non-programmable.“Making an Intercom Call” on page 25Draft

Overview 18 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsProgrammable Feature Key LEDsThe programmable feature keys have two-color LEDs to signal the status of some functions. The LED flash patterns indicate call and feature status as described in Table 8.Table 8 Programmable Feature Keys LED Activity Key LED Activity DescriptionLine 1, Line 2, Line 3... Off No callSteady GREEN Active callQuickly Flashing GREEN Ringing callSlow Flash GREEN Call held at your DesksetSteady ORANGE Active call at another DesksetFlash ORANGE Held call at another DesksetPage Off No pageSteady GREEN Making pageQuickly Flashing GREEN Receiving pageRedial Off Not applicableDirectory Off Not applicableCall Log Off No new callsSteady ORANGE One or more new missed callsMessages Off No new messagesSteady ORANGE One or more new messagesDo Not Disturb Off DND offSteady ORANGE DND onQuick Dial Off Not applicableHeld Calls List Off Not applicableIntercomSteady GREEN Active callQuickly flashing GREEN Incoming callSlowly flashing GREEN Held callHelp Off Not applicableDraft

Overview 19 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDial-Pad EntryUse the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8.Figure 8. Dial PadPressing 1 once enters a space; pressing it twice enters a 1.Pressing a key numbered 2 to 9 enters characters in the following order:1. Upper-case letters.2. Key number.3. Lower-case letters.For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q, R, S, 7, p, q, r, s.For text fields that accept only numbers, pressing a key once enters a number.You can enter special characters by pressing the # and * keys.Press # to cycle through the special characters # & ‘ , – . @ (in that order).Press * to cycle through the special characters ! ( ) * + ? (in that order).12 345 67890ABC DEFGHI JKL MNOPQRS TUV WXYZOPER#*Draft

Overview 20 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the SpeakerphoneWhen the speakerphone is active, the (SPEAKER) key is lit.To use the speakerphone:1. To initiate a call, press . The key becomes backlit and you hear a dial tone. Begin dialing.2. To end a call, press . The key backlight goes out.During an active call, if you are using the handset or a headset, pressing switches audio to the speakerphone. If the handset is not “hung up,” pressing switches audio between the handset and the speakerphone.Using Help ScreensYou can view Help on the Deskset screen. These are very brief descriptions of how to use some of the features.To use the Deskset Help:1. Press (MENU), then 1, and then 0.A menu of help items appears.2. Press  and  to scroll to the desired help item.3. Press (SELECT).4. Press (CANCEL) to return to the previous menu.A Deskset Help menu is also available on the WebUI. See “Help” on page 98.Draft

Making Calls 21 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER2MAKING CALLSThe Deskset provides several methods for making a call. If the Deskset is idle or has calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing. You can also predial or live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick Dial, and Messages.You can dial the extension for the system operator by pressing 0 (zero).“Active Call Screen” on page 22“Predialing” on page 23“Live Dialing” on page 23“Making a Call from a List” on page 24“Making an Intercom Call” on page 25“Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)” on page 26.Draft

Making Calls 22 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsActive Call ScreenThe active call screen, as shown in Figure 9, appears while you are on a call.Figure 9. Active Call ScreenTable 9. Active Call Screen DescriptionKey DescriptionBegins transfer of a call.Begins a conference call.External calls only—Simulates a hook flash, which signals your telephone service provider to activate a feature. For example, hook flash may switch you to another incoming call when you hear a call-waiting tone, or enable you to create a conference call. These features may be offered as part of your phone plan. Features that use hook flash occur at the Central Office (CO) and are separate from any similar functions in Syn248.Call TimerCalled Phone NumberCall Status Icon and Line Key NumberTransferConfFlashDraft

Making Calls 23 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPredialingPredial is only available when the Deskset is idle or when all calls are on hold. In predial mode, there is no dial tone. You can only predial one phone number at a time. To make a Predial call:1. Using the dial pad, enter the phone number (for example: 232-555-0176). The predial screen appears.Before you call the number, you can press: to store the number in your Personal list. to insert a two-second pause into the phone number. to delete the last digit entered. (CANCEL) to cancel predial.2. Lift the handset, or press (SPEAKER), (HEADSET), or press a Line key to go off hook and call the number.Live DialingYou can make a call by going off hook, then dialing a phone number.To live dial a number:1. From Idle mode, do one of the following to go off hook (to hear the dial tone):Lift the handset.Press or .Press an available Line key.2. Enter the phone number. When the number is complete, the Deskset dials the number.StorePauseBackspcWhen all the lines are in use, you cannot start a new call by lifting the handset, or by pressing or . Instead, the screen briefly displays All Lines Busy.Your system administrator can program your Deskset to use a specific external line or intercom line whenever it goes off hook. To override this automatic behavior, press a Line key or Intercom key for the desired line after you go off hook.Draft

Making Calls 24 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking a Call from a ListTo make a call from a list:1. Access the desired list entry. For example, to view the Directory, press (MENU), then 1, and then 5. The Directory screen appears. See “Accessing Items in Lists” on page 40.2. Press  or  until the desired entry appears.3. Press or (SELECT) to dial the displayed number. The Deskset dials the number and the active call screen appears.CallDraft

Making Calls 25 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking an Intercom CallTo make an internal (extension-to-extension) call, you must use the intercom line, which you can access by pressing the Intercom key. By default, key 10 is an Intercom key, as shown in Figure 10, but your system administrator can configure additional Intercom keys to give you more intercom lines.Figure 10. Intercom KeyTo make an intercom call:1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing (SPEAKER), or by some other method.2. Press the Intercom key, then dial the extension number.Instead of dialing after pressing the Intercom key, you can press , highlight the desired extension number, then press (SELECT) to dial the number.When your intercom call is answered, the active call screen appears.Your system administrator can program your Deskset to use a specific external line or intercom line whenever it goes off hook. To override this automatic behavior, press a Line key or Intercom key for the desired line after you go off hook.ExtListDraft

Making Calls 26 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)If you have an optional AT&T DECT cordless headset registered to your SB35025 Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number.To make a call with the cordless headset:1. Remove the headset from its charger and press the headset ON/OFF button. The headset is active when you hear a dial tone.2. Dial the extension or phone number on the Deskset.3. Press the headset ON/OFF button to end the call.OR1. Predial the extension or phone number on the Deskset.2. Press the headset ON/OFF button to initiate dialing and transfer the audio to the headset.3. Press the headset ON/OFF button to end the call.Draft

Answering Calls 27 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER3ANSWERING CALLSWhen a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 11 on page 28. The screen displays the caller’s name and number (if available). If there is more than one incoming call, the new calls are assigned to Line keys while the oldest call remains on the screen. You can answer or ignore each call.The following sections describe handling incoming calls:“Incoming Call Screen” on page 28“Incoming Call Indication” on page 28“Answering a Call” on page 29“Ignoring a Call” on page 30“Intercom Auto Answering” on page 31“Call Forward–No Answer” on page 32“About the Auto Attendant” on page 32.Draft

Answering Calls 28 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIncoming Call ScreenThe incoming call and active call screens are shown in Figure 11.Figure 11. Incoming Call and Active Call.Incoming Call IndicationWhen there is an incoming call, the Deskset rings. See “Sounds” on page 82.When there are no active or held calls, an incoming call screen appears as shown in Figure 12.Figure 12. Incoming Call ScreenIf someone at another Deskset answers an outside call, your Deskset returns to Idle mode.If your company has caller ID, the incoming call screen displays caller information. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER appear. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER appear.Table 10. Incoming Call Screen Soft KeysKey DescriptionAnswers incoming call.Silences ringer during incoming call.Press AnswerIncoming Call Active CallAnswerIgnoreDo Not Disturb automatically silences the ringer. See “Using Do Not Disturb (DND)” on page 90.Draft

Answering Calls 29 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAnswering a CallTo answer a call:To answer an incoming call, do one of the following:Lift the handset.Press to answer using the Preferred Audio method. See “Preferred Audio Mode” on page 84.Press (SPEAKER) to use the speakerphone.Press (HEADSET) to use a headset. See “Call Management Using a Headset” on page 39.For multiple incoming calls, press the corresponding Line key to answer each call. The previous active call is put on hold. New calls remain in the display until you answer or until you press .The active call screen appears.Once you answer a call:Previous active calls are automatically put on hold.If you were predialing, that call is canceled.AnswerIgnoreIf you are listening to voicemail when a call comes in, press to return to the message playback screen.IgnoreDraft

Answering Calls 30 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIgnoring a CallYou can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon appears. If you are on an active or held call, after the incoming call has been ignored, the screen returns to the call you were on before the incoming call.Once a call is ignored:The key is no longer available on the incoming call screen.The Line key continues to flash. If it is an intercom call, the Intercom key flashes.You can press the key or the flashing Line or Intercom key to answer the incoming call.Going off hook—lifting the handset, pressing (SPEAKER), or pressing (HEADSET)—does not answer the call. Going off hook starts a new call on the next available line.If no one answers the call, the call goes to the Call Forward–No Answer destination. The default destination for external calls is the Auto Attendant. The default destination for intercom calls is voicemail. See “Call Forward–No Answer” on page 32.IgnoreIgnoreAnswerYour system administrator can set your Deskset to ignore incoming calls on selected lines. If your Deskset has one or more lines configured this way, your Deskset automatically ignores incoming calls on those lines. Your Deskset does not ring, but you can answer the call by pressing the key or the flashing Line key.AnswerDraft

Answering Calls 31 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIntercom Auto AnsweringYou can set your Deskset to answer intercom calls automatically, without your having to touch the phone to answer. When you enable Intercom Auto Answer, ANS appears at the top of the Deskset screen as shown in Figure 13 unless DND is active, since Auto Answer is disabled when DND is on.Figure 13. Intercom Auto Answer EnabledTo respond to an Auto Answered intercom call:After the call rings for the amount of time specified in the Auto Answer Delay (see “Intercom Auto Answer” on page 79), a two-second notification screen appears, and you hear a warning tone. Speak after the tone.If you do not want the Deskset to automatically answer the call, press (CANCEL) or while the call is ringing to send the call to the Intercom Call Forward–No Answer target. See “Call Forward–No Answer” on page 32.If there are multiple incoming intercom calls, Auto Answer applies to the first call.Intercom Auto Answering applies only to direct Deskset-to-Deskset calls. Auto Answering does not apply to forwarded calls that use your intercom line(s).0:05Graham Be ll9-800-216-2007Transfer Conf Pa r k1AACall Answered.Speak after the tone.If the Intercom Auto Answer Delay is set to zero, you hear no ring. Instead, the Call Answered screen appears and you hear the warning tone.IgnoreDraft

Answering Calls 32 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Forward–No AnswerCall Forward–No Answer is a setting that redirects incoming calls. The Syn248 system has two types of Call Forward–No Answer settings.Phone Line Call Forward–No Answer can only be set by the system administrator. This setting determines the destination for unanswered calls on each line. After a call is forwarded, the call cannot be answered at the Deskset. Calls can be forwarded to:an extension. Forwarded calls use the extension’s intercom line.an extension’s voicemail (without ringing the Deskset)an external phone numberAuto Attendant (default destination). See “About the Auto Attendant”.Intercom Call Forward–No Answer is a setting unique to each Deskset. The system administrator also sets this setting. This setting determines the delay of, and the destination for, unanswered calls coming through your intercom line. These calls can include intercom calls or outside calls forwarded to you by the Phone Line Call Forward–No Answer setting. The default destination is your voicemail. It can also be set for another extension, an outside phone number, or OFF.About the Auto AttendantThe Syn248 system features an Auto Attendant that can answer calls during periods when your office is closed or when calls go otherwise unanswered. The Auto Attendant has an interactive voice menu that can guide callers to the desired extension or extension’s voicemail.If your Deskset is set as the Operator extension, you can set the Auto Attendant to one of three menus: a default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter the extension number or enter 0 for the operator.” You can customize both the Day and Night menus with your own greeting message and instructions to callers.Caller OptionsUntil callers get through to a live person, they can press 0 at any time to redirect their call to the system operator, if the system administrator has enabled this feature.When a caller is redirected to voicemail, the caller has the option to press 5 to skip the greeting and press 0 to reach the operator.The Auto Attendant may be set up so that callers can access the Auto Attendant directory. This allows callers to use any touch-tone phone's dial pad to spell your name, followed by pressing the pound (#) sign, to reach your extension.Draft

Call Management 33 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER4CALL MANAGEMENTThis chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, and create conference calls.“Call Management” on page 34“Putting a Call on Hold” on page 35“Transferring a Call” on page 36“Making a Conference Call” on page 37“Call Management Using a Headset” on page 39.Draft

Call Management 34 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall ManagementCall Management begins with the active call screen shown in Figure 14. The Call Status icons are described in “Call Status Icons” on page 16.Figure 14. Active Call ScreenTable 11 Active Call Screen DescriptionKey DescriptionBegins transfer of a call.Begins a conference call.External calls only—Simulates a hook flash, which signals your telephone service provider to activate a feature.TransferConfFlashDraft

Call Management 35 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPutting a Call on HoldAll Desksets that share assigned lines can view held calls and take calls off hold.To hold calls and manage held calls:1. When you are on an active call, press the (HOLD) button.The Held Call icon appears and the Line key LED flashes green.On other Desksets that are assigned that line, the Line key LED flashes orange. Someone at any other Deskset assigned that line can press the flashing orange Line key to take the call off hold, making it an active call on their Deskset.All Desksets, including those that are not assigned that line, can view and take your call off hold from the Held Calls list. See “Accessing the Held Calls List” on page 45.When you put an intercom call on hold, only you can take the call off hold.When a call is on hold, you can use the programmable feature keys or the Deskset Menu to access other functions.2. To take the call off hold, press the flashing green Line key for that call.Draft

Call Management 36 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTransferring a CallYou can transfer an active call to:an internal extensionan outside number, if this function has been enabled by your system administratoranother extension‘s voicemail, or your personal voicemail.To transfer a call:1. Press from the active call screen. The call is automatically put on hold and the Transfer Setup screen appears.2. Select a transfer target. You can:press the Intercom key and dial an extension number.press an available Line key and dial an external number. Depending on your system configuration, transferring calls to an outside line may be disabled.take a held call off hold.call a number from a list. For example, press and select an extension to call.transfer the call directly to voicemail by pressing , then pressing to select an extension or pressing to transfer the call to your personal voicemail.3. When the new call is established, you are ready to transfer the first call. You can:speak to the person to whom you are transferring the call and announce the transfer.cancel the Transfer Setup screen on the first call by selecting the first call and pressing (CANCEL). The call remains on hold.4. To complete the transfer, press . A Call Transferred screen appears for two seconds. When the transfer is complete, the screen returns to Idle mode.TransferPress TransferExtListVmailVMListPersonalTransferCall Transferred. Draft

Call Management 37 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking a Conference CallYou can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both).To make a conference call:1. Press from an active call screen. The call is automatically put on hold and the Conference Setup screen appears.2. Establish a second call. You can dial the second call normally or you can select a held call and take it off hold, or you can start the second call from a list.When the second call has been established, the soft key appears.3. To join the calls, press .Your extension is now in conference with the other two phone numbers.If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you. You can rejoin by pressing a corresponding Line key.ConfPress ConfJoinJoinDraft

Call Management 38 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPutting a Conference on HoldTo put a conference on hold:1. Press (HOLD).The other callers can continue communicating with each other. The held conference icon indicates a held conference.A conference is automatically put on hold when you:press an available Line key to start a new call.answer an incoming call.To take a conference call off hold:1. Press a Line key for one of the calls on the conference.Ending a ConferenceTo end a conference:From the Conference screen, press: to end the conference. Both calls hang up and your Deskset returns to the Idle screen or the call you were on before the conference call.a Line key to display the call you want to end, and then press . The other call remains active. is unavailable during an active call if you have another conference on hold.ConfEndConfDropDraft

Call Management 39 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Management Using a HeadsetYou can use a corded or cordless headset with the SB35020/SB35025 Deskset. A corded headset can be plugged into the Headset jack on the back of the Deskset. The cordless headset must provide its own wireless radio in a base unit that is plugged into the Headset jack. If the headset is a compatible AT&T DECT cordless headset, it can be registered to a SB35025 Deskset and no other connections to the Deskset are required. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.To use a headset:From Idle mode or during a call using the corded handset or speakerphone, press the (HEADSET) key.If you have a headset connected to the jack on the back of the Deskset, then that headset becomes active.If you have a AT&T DECT cordless headset registered to the Deskset, then the cordless headset becomes active. To send audio from the headset to the Deskset speakerphone, press (SPEAKER).To send audio from the headset to the corded handset, lift the handset. If the handset is already off hook, press to send audio to the handset. While the handset is off hook, you can press again to return audio to the headset.Draft

Accessing Items in Lists 40 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER5ACCESSING ITEMS IN LISTSThe Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like the Messages list, have other features associated with them that are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list. All instructions start from the Idle screen.The Deskset may provide access to the following lists:Directory List — See Chapter 6, “Directory” on page 46Voicemail List — See Chapter 7, “Voicemail” on page 54Call Log — See Chapter 8, “Call Log” on page 65Extension List — See “Accessing the Extension List” on page 41Redial List — See “Accessing the Redial List” on page 42Held Calls List – See “Accessing the Held Calls List” on page 45.Draft

Accessing Items in Lists 41 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Extension ListYou can access the Extension List as part of the Directory when the phone is idle. See “Using the Directory” on page 47. When you go off-hook, you can access the Extension List using the soft key that appears.To access the Extension List:1. Lift the receiver or press (SPEAKER), then press the Intercom key.The dialing screen appears.2. Press . The Extension List appears.3. Press  or  until you highlight the desired entry.4. Press (SELECT) to call the highlighted extension.ExtListExtListYou can also access the Extension List from the following:Transfer — See “Transferring a Call” on page 36.Conference Setup — See “Making a Conference Call” on page 37.Draft

Accessing Items in Lists 42 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Redial ListThe last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 15 and described in Table 12.Figure 15. Redial ListDialing a Redial NumberTo dial a Redial number:1. Press (MENU), then 1, and then 7.The Redial list appears.2. Press  or  until you see the desired entry.3. Press (SELECT) to redial the number, or press to:redial the number by pressing .Table 12. Redial List FunctionKey DescriptionStores the caller’s number in the Personal list. You can also enter the caller’s name.Deletes the entry.Allows you to dial the number or store the caller’s number in the Personal list.Deletes all entries.Number, time and dateStoreDeleteCallbackDelAllCallbackCallDraft

Accessing Items in Lists 43 Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contentsstore the caller’s number by pressing . The Store Redial Entry screen appears with the number filled in.If necessary, enter the caller’s first and last names. Press  to move the cursor to the Last Name and Phone # entries.Press to save the entry.4. Press (CANCEL) to exit the Redial list.Deleting Redial EntriesYou can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is displayed.To delete a single entry:1. In the Redial list, press  or  until you see the desired entry.2. Press .3. Press (CANCEL) to exit the Redial list.To delete all Redial entries:1. In the Redial list, press  or  to display the soft key.2. Press . A confirmation screen appears.3. Press to confirm deletion.4. Press (CANCEL) to exit the Redial list.StoreSaveThe system does not check for duplicate entries.DeleteDelAllDelAllAre you sure you want to de lete all entries?Yes NoYesDraft

Accessing Items in Lists 44 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSearching the Extension or Directory ListsUse the dial pad to get to the first entry that starts with any letter.To search for a list entry:1. Select a list to search, such as the Directory.2. Press the dial-pad keys to cause the Deskset to search for an exact match or the closest match. For example:If you press 4 once, the Deskset searches for names beginning with G.If you press 7 three times, the Deskset searches for names beginning with R.See “Dial-Pad Entry” on page 19 for information on entering other individual letters. This searching function uses only the uppercase letters.When an exact match is found, the entry appears.If you enter a letter and the Deskset cannot find an exact match, the Deskset displays the entry with the next closest alphabetical match.    CallLastNmeNew     !"$1HZ /DVW1PH &DOODraft

Accessing Items in Lists 45 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Held Calls ListWhen you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List. The Held Calls List shows all held calls on all lines in the system, including lines that haven’t been assigned to your Deskset Line keys. You can view and retrieve any held call in the system from the Held Calls List. A call retrieved from the Held Calls List uses an intercom line on your Deskset.Your Deskset Line keys flash orange to indicate held calls on the lines that were assigned to your Deskset. Pressing a flashing orange Line key is the easiest way to retrieve a held call. However, this is not always possible because all Desksets in the system may not have the same lines assigned to them. For example, your department may have lines 1 and 2 assigned to your Desksets. Another department in your company may have lines 3 and 4 assigned to their Desksets. Using the Held Calls List, you can access calls being held on lines 3 and 4.To retrieve a call from the Held Calls List:1. Press (MENU), then 1, then 1.The Calls on Hold screen appears.2. Press  or  to highlight the desired call.3. Press (SELECT) to retrieve the call.The call becomes active on your intercom line. Any previous active call on your Deskset goes on hold.If you put an external call on hold then retrieve the same call from the Held Calls List, you will only be able manage the call on the intercom line.Draft

Directory 46 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER6DIRECTORYThe Syn248 system provides three Directory lists. By default, the system displays entries from all three lists. See “To view and call Directory entries:” on page 48 to learn how you can limit this display to one of the three lists.Personal — You can add, edit, and delete up to 50 entries in this Personal directory from the Deskset or the WebUI. These entries are available only at your extension.System — This directory is created and maintained by the system administrator. It is available at all extensions. You can view and sort this directory, but you cannot modify it.Extension — This is a list of all extensions in the system. It contains the Display Names that the administrator entered and the extension number of each Deskset. The Extension directory is available at all extensions. You can view and sort this directory, but you cannot modify it.“Using the Directory” on page 47“Viewing and Calling Directory Entries” on page 48“Creating a New Personal List Entry” on page 49“Editing a Personal List Entry” on page 50“Storing Directory Entries from the Call Log or Redial List” on page 52“Sorting Directory Entries” on page 53.Draft

Directory 47 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the DirectoryAccess the Directory by pressing (MENU), then 1, and then 5 to display the screen shown in Figure 16 and described in Table 13.Figure 16. DirectoryTable 13. Directory Screen DescriptionKey DescriptionCreates a new entry in the Personal list.Allows you to change previously entered information.Switches between first and last name sorting.Dials the on-screen number.Displays a list of Directory settings.Deletes the entry.    CallLastNmeNewEntry type (Personal, System, or Extension)Full name and number displayedNewEditFirstNmeLastNmeCallSettingsDeleteDraft

Directory 48 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsViewing and Calling Directory EntriesBy default, the Directory screen displays entries from all three Directory lists—Personal, System, and Extension. You can change the Directory settings to view any combination of the lists. When viewing a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the Deskset displays the next entry in the alphabetical list.To view and call Directory entries:1. Press (MENU), then 1, and then 5.The Directory list appears.2. Press  or  to show the desired entry.3. Press (SELECT) to dial the displayed phone number.To change Directory settings:1. From the Directory list, press  or  to display the soft key.2. Press to display the Directory Settings screen.3. Press  or  to highlight the desired list, and press  or  to select Show or Hide. Show all lists by setting all three to Show.4. Press  or  to highlight Sort Order, and press  or  to select the default sort order.5. Press (CANCEL) to return to the Directory screen. The changes you made to the Directory are applied immediately.    CallLastNmeNewSettingsSettings!"$%%"&' !%&(!) +,-.%&(!)+!"$%!%&(!) +,-.%&(!)+!/ &:;  Draft

Directory 49 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCreating a New Personal List EntryYou can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension.To create a new Personal list entry:1. Press (MENU), then 1, and then 5.The Directory appears.2. Press to display the entry screen with the cursor positioned in the First Name field.3. Edit the First Name, Last Name, and Phone # fields using the dial pad. See “Dial-Pad Entry” on page 19. The name text fields are limited to 20 characters each and the number field is limited to 32 digits.When editing the entry, you have the following options: Press  or  to move the cursor.Press  or  to move to the previous or next field.Press to erase the highlighted character if there is one, or else the character before the cursor.When entering a phone number, press to insert a two-second pause. The pause appears as a P in the field and is counted as a digit.4. Press . The Directory appears.NewFirs t Nam e :Last Name:Phone #:Save BackspcBackspcPauseSaveDraft

Directory 50 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsEditing a Personal List EntryYou can edit any personal list entry while viewing the Directory.To edit a Personal list entry:1. Press (MENU), then 1, and then 5.The Directory appears.2. Press  or  to display a personal entry (as indicated by <PER>) to be edited.3. Press  so that appears, then press . The entry edit screen appears.4. Edit the First Name, Last Name, and Phone # fields using the dial pad. See “Dial-Pad Entry” on page 19. The name text fields are limited to 20 characters each and the number field is limited to 32 digits.When editing the entry, you have the following options: Press  or  to move the cursor.Press  or  to move to the previous or next field.Press to erase the highlighted character if there is one, or else the character before the cursor.When editing a phone number, press to insert a two-second pause. The pause appears as a P in the field and is counted as a digit.5. Press . The Directory appears.EditEditThe key is not available when you are viewing a system or extension entry.EditBackspcPauseSaveDraft

Directory 51 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting a Personal List EntryYou can delete any one of your Personal list entries while viewing the Directory.To delete a Personal list entry:1. Press (MENU), then 1, and then 5.The Directory appears.2. Press  or  to display the entry to be deleted.3. Press  so that appears.4. Press . The confirmation screen appears.5. To confirm the deletion, press .DeleteDeleteAre you sure you want to delete this entry?Yes NoYesThe key is not available when you are viewing a system or extension entry.DeleteDraft

Directory 52 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsStoring Directory Entries from the Call Log or Redial ListTo store a Call Log or Redial entry into your Personal list:1. In the Call Log or Redial list, press  or  to display the desired entry.2. If necessary, press  or  to see the soft key.3. Press to store the entry in your Personal list. The entry screen appears.The Deskset automatically fills in the name and number, if available.If necessary, edit the name and number. Press  to move the cursor to the Last Name and Phone # entries.Press to erase the highlighted character if there is one, or else the character before the cursor.When editing a phone number, press to insert a two-second pause. The pause appears as a P in the field and is counted as a digit.4. Press to save the entry.StoreStoreBackspcPauseSaveThe system does not check for duplicate entries.Draft

Directory 53 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSorting Directory EntriesThe Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order.To sort Directory entries:1. Press (MENU), then 1, and then 5.The Directory appears.2. To sort the entries by first name, press .To sort the entries by last name, press .FirstNmeLastNmeDraft

Voicemail 54 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER7VOICEMAILYour Syn248 Deskset records and saves incoming voice messages. The MESSAGE WAITING LED, shown in Figure 17 on page 55, lights up when you have one or more new messages.Each message can be up to 2 minutes long. Your Deskset has 30 minutes of recording time and can hold up to 100 messages.The following sections describe how to listen to and manage voicemail on your Deskset:“Voicemail Overview” on page 55“Setting up Your Voicemail Greetings” on page 56“Accessing Your Messages” on page 57“Deleting Messages” on page 60“New Message Status Indications” on page 61“Accessing Your Voicemail Remotely” on page 62.Draft

Voicemail 55 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVoicemail OverviewWhen there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 17.Figure 17. Message Waiting LEDTo access your messages, see “Accessing Your Messages” on page 57. Each message appears on a screen similar to the screen shown in Figure 18. To see other messages, press  or . Pressing  or  displays the soft keys described in Table 14.Figure 18. Messages ScreenTable 14. Voicemail List DescriptionKey Description Key DescriptionPlays message. Deletes displayed message.Gives you options for calling the number back.Deletes all messages.Plays all messages. Clears and restores the new message indication from a message.MESSAGE WAITING LEDName and numberIndicates a new messageMessage CounterTime and date the message was recordedPlayDelMsgCallbackDelAllPlayAllClrNewMrkNewDraft

Voicemail 56 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSetting up Your Voicemail GreetingsYou can have three different greetings for your voicemail. You can then activate the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set greeting, “Please leave a message after the tone,” is used when no other greeting is recorded.To record a Primary or Alternate greeting:1. Press (MENU), then 2, then 1, and then 1 to display the Voicemail Greetings menu.2. Press  or  to highlight the Primary or Alternate greeting. You cannot record over the Pre-Set greeting.3. Press . The message review screen appears. The and soft keys do not appear if a greeting has not already been recorded.4. If you wish to record the greeting on the handset, lift the handset. You can also record the greeting on the speakerphone.5. To record your greeting, press . The message recording screen appears.6. Press when you are finished. The greeting is saved and the message review screen appears. Recording stops automatically if you exceed the 60-second time limit.7. Press to review the message or to delete the greeting.8. Press (CANCEL) to return to the Voicemail Greetings menu.PlayRecPlayDeleteRecordStopPlayDeleteDraft

Voicemail 57 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo activate a greeting:1. Press (MENU), then 2, then 1, and then 1 to display the Voicemail Greetings menu.Press  or  to highlight the Primary, Alternate, or Pre-Set greeting to be played to outside callers.2. Press to make the highlighted greeting the greeting played to callers. The system checks to see if the selected greeting has been recorded.If the selected greeting has been recorded, [ACTIVE] appears beside the selected greeting.If a greeting has not been recorded, Greeting not recorded appears. To record a Primary or Alternate greeting, see “To record a Primary or Alternate greeting:” on page 56.Accessing Your MessagesTo access your messages:1. Press (MENU), then 1, and then 3.If necessary, use the dial pad to enter your user password and press (SELECT).The Messages screen appears.2. Press  or  until you see the desired Messages entry.3. Press (CANCEL) to exit the Messages screen.When you highlight the Pre-Set greeting, the PlayRec soft key changes to Play. You cannot delete or record over the Pre-Set greeting.ActivateOnce you have entered your password, you do not have to enter it again while you are reviewing messages. However, if you exit the Messages screen, you will need to enter your password to access the Message list.Messages 1/10Graham Bell Jul 19232-555-0176 1:18pPla y DelMs g Callback!Draft

Voicemail 58 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMessage PlaybackYou can play either a single message or all of your messages.To play a single message:1. On the Messages screen, press  or  until the desired entry is on the screen.2. Press . The ! icon appears on messages that are being played for the first time.During message playback, you can press: to pause message playback. to delete the message. If there are more messages, the next message is displayed. or  to skip back or forward by 8 seconds. or  to skip to the previous (newer) or next (older) message.To play all messages:1. On the Messages screen, press  or  to display the soft key.2. To play all messages, press .The system starts with the oldest and ends with the most recent. There is a short beep between messages. The ! icon appears on messages that are being played for the first time. During message playback, you can press: to pause message playback. or  to skip back or forward by 8 seconds. or  to skip to the previous or next message. (CANCEL) to stop playback and return to the Messages list.If all messages play without interruption, you return to the Messages list with the last played message on the screen.Messages 1/10Graham Bell Jul 19232-555-0176 1:18pPla y DelMs g Callback!PlayGraham Be ll 3DXVH 'HOHWH!Jul 19 1:18p PauseDeletePlayAllPlayAllPauseDraft

Voicemail 59 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCalling the MessengerYou can call back the person who left the message.To call back the person who left the message:1. In the Messages list, press  or  until the desired entry is on the screen.2. Press . The Call Back screen appears.Press  or  to view the dialing options.Press to dial the number.Press to store the entry in your Personal Directory. Press (CANCEL) to return to the Messages list.CallbackCall BackGraham Bell 232-555-0176Call StoreCallStoreDraft

Voicemail 60 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting MessagesYou can delete a single message or all messages from the Messages screen. You can also delete a single message during message playback, as described in “Message Playback” on page 58.To delete a single message or all messages:1. On the Messages screen, press  or  until the desired entry is on the screen.2. Press to delete the message.The system deletes the message and displays call information for the next message.ORTo delete all messages:a. Press  or  to display the soft key.b. Press .The confirmation screen appears.c. Press to confirm.DelMsgDelAllDelAllYesAll messages are deleted, including new (unheard) messages.Draft

Voicemail 61 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsNew Message Status IndicationsYou can add a new message indication ( ) or delete the new message indication from a message. The new message indication disappears after you play a message, but you can mark a message as “new” or “old” at any time. To clear and restore new message indications:1. On the Messages screen, press  or  until the desired entry is on the screen.2. Press  or  to display the soft key.3. Press to clear the new message indication.The soft key replaces .4. If desired, press to restore the icon for a selected message, marking the message as new again.ClrNewClrNewMrkNewClrNewMrkNewDraft

Voicemail 62 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing Your Voicemail RemotelyRemote access allows you to listen to messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between. After three times with no action, the voice says “Goodbye” and the remote call is disconnected.Listening to the time/date stamp information of a message does not count as listening to the message. If you access the voicemail through remote access and skip to another message while the time or date is playing, the message is still considered new.To access voicemail remotely:1. Dial your company phone number.2. Depending on your system settings, do one of the following:If the Auto Attendant answers your call, enter your extension number. When your extension rings, wait for your call to go to voicemail, then press the star key twice (* *) when you hear your voicemail greeting.If the Auto Attendant allows you to reach your extension’s voicemail directly, press the star key twice (* *) when you hear your voicemail greeting.If the Phone Line Call Forward–No Answer setting forwards your call directly to your voicemail, press the star key twice (* *) when you hear your voicemail greeting.If the Phone Line Call Forward–No Answer setting rings your extension, wait for your call to go to voicemail, then press the star key twice (* *) when you hear your voicemail greeting.3. When you hear “Enter your access code, followed by the pound key” enter your password (if you have created one), then enter pound (#) to access the voice prompt menu.If you have not created a password, press the pound (#) key.To use this feature, your system must be set up for remote voicemail access. The Phone Line Call Forward–No Answer setting and Intercom Call Forward–No Answer setting must allow you to reach your extension’s voicemail. For more information, consult your system administrator.If your mailbox is full, your voicemail greeting does not play. Instead you hear “Voicemail is full” before being disconnected. To access your voicemail when your mailbox is full, quickly press the star key twice (* *) just as the “Voicemail is full” announcement begins.Draft

Voicemail 63 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access voicemail remotely – listen to messages:Once you have accessed the system, the main menu plays. From this menu you can listen to old or new messages as shown in Figure 19. You have the following options:To listen to new messages, press 1.To listen to old messages, press 2.To change voicemail options, press 8.Once you press 1 or 2, and the messages start playing, you have the following options: To stop message playback and replay options, press 5.To delete the current message, press 3.To repeat the previous message, press 4.To skip this message, press 6.To jump back 8 seconds, press 7.To jump forward 8 seconds, press 9.To return to the previous menu, press star * .Figure 19. Remote Voicemail AccessDraft

Voicemail 64 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access voicemail remotely – voicemail greeting setup:1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 20, you have the following options:To record a primary greeting, press 1.To record an alternate greeting, press 2.To choose the Primary or Alternate greeting, press 7.2. Begin recording after the tone.3. To end the recording, press 5.4. Select one of the following options:To review the recording, press 1.To record over the greeting, press 3.To accept the greeting, press 9.Figure 20. Remote Voicemail Greeting SetupDraft

Call Log 65 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER8CALL LOGThe Deskset Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest.“Using the Call Log” on page 66“Managing Missed Calls” on page 67“Deleting Call Log Entries” on page 70.You can view the Call Log by pressing (MENU), then 1, and then 6 from the Idle screen.This system has a caller ID feature that works with the caller identification service offered through your telephone service provider. There is a fee for this service, and it might not be available in all areas. This telephone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone service providers use compatible equipment.Draft

Call Log 66 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the Call LogThe Call Log soft keys, as shown in Figure 21 and described in Table 15, are available whenever the Call Log has at least one entry.Figure 21. Call Log FunctionsThe message icon appears in call entries where the caller left a message. The icon remains until you delete the message. An ! icon indicates the message is new.If your company has caller ID, the caller information appears. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER appear. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER appear.1. Current Call Log entry number/total number of entries50/50 maximum.2. Name and number3. Message available for playback Exclamation mark (!) indicates the message is new.4. NEW Indicates the call was not answered and has not been reviewed.Table 15. Call Log Soft keysKey Description Key DescriptionPlays message. Appears only when there is a message.Deletes the entry.Gives you options for calling the number back.Stores number in your Personal list.Clears [NEW] indication from the displayed entry.Deletes all entries.2431PlayMsgDeleteCallbackStoreClrNewDelAllDraft

Call Log 67 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access the Call Log:1. Press (MENU), then 1, and then 6.The most recent Call Log entry appears.2. Press  or  until the desired entry is on the screen.3. Press (CANCEL) to exit the Call Log.Managing Missed CallsAll incoming calls are recorded in the Call Log. Unanswered calls that have not been reviewed are indicated by [NEW].To review and make calls from the Call Log:1. On the Call Log screen, press  or  to see the desired entry.Press to access dialing options before calling a number and to dial the displayed number. The Call Back screen appears.Press to dial the on-screen number.Call Log entries may not be in the proper format for dialing. In some areas, you need to remove the area code or add or remove a 1. Press  or  to view the dialing options. The following dialing options are available:nnn-nnnn (7 digits)1-nnn-nnnn (8 digits)nnn-nnn-nnnn (10 digits)1-nnn-nnn-nnnn (11 digits).Press to delete the displayed entry.2. Press (CANCEL) to exit the Call Log.CallbackCall StoreCall BackAngela Martin 732-555-7318 CallDeleteDraft

Call Log 68 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsListening to Voicemail From the Call LogIf the caller left a message, you can play the message from the Call Log.To play a message from the Call Log:1. On the Call Log screen, press  or  until the desired entry is on the screen. 2. Press . The message playback screen appears.If necessary, use the dial pad to enter your password and press (SELECT).3. Press Delete while the message is playing to delete the voice message. There is a slight delay until the message indicators change.When the message playback completes, the Call Log appears.4. Press (CANCEL) to exit the Call Log.PlayMsgGraham Be ll 3DXVH 'HOHWH!Jul 19 1:18p only appears if the call has an associated message.PlayMsgDraft

Call Log 69 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsStoring Call Log EntriesTo store a Call Log entry into your Personal list:1. From the desired Call Log entry, press  or  to display the soft key.2. Press to store the entry in your Personal list. The screen below appears.The caller information fills in the First Name and Number fields.3. If necessary, edit the name and number. Press  to move the cursor to the Last Name and Phone # entries.Press to erase the highlighted character if there is one, or else the character before the cursor.When editing a phone number, press to insert a two-second pause. The pause appears as a P in the field and is counted as a digit.4. Press to store the entry and return to the Call Log.5. Press (CANCEL) to exit the Call Log.StoreStore:%;&<"$=---.%;&">&?Save Pa u s e BackspcBackspcPauseThe system does not check for duplicate entries.SaveDraft

Call Log 70 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting Call Log EntriesYou can delete a single Call Log entry, or all Call Log entries.To delete Call Log entries:1. From a Call Log entry, press . The displayed entry is removed from the list and the next entry appears.ORTo delete all Call Log entries, press  or  to display the soft key.a. Press .The confirmation screen appears.b. Press to confirm.2. Press (CANCEL) to exit the Call Log.DeleteDelAll&/(;@+AStore Clr New DelAllDelAllAre you sure you want to de lete all entries?Yes NoYesDraft

Paging 71 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER9PAGINGPaging allows you to broadcast what you say to more than one extension. If your system administrator has set up paging zones, you can page all extensions or a zone.If your Syn248 system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. The OHP system is included when you select All Extensions on the Paging Zones menu. The OHP system may also be included in a custom Paging Zone. Draft

Paging 72 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSending a PageYou can start sending a page from the Paging Zones menu. If your system administrator has set up paging zones, you can page all extensions or a zone. To send a page:1. Press (MENU), then 1, and then 2.The Paging Zones menu appears. The menu shows the paging options available to your Deskset.2. Highlight All Extensions or a paging zone.3. Press (SELECT). The system emits a short paging tone and the Page screen appears.ORPress (CANCEL) to return to the idle screen.4. Speak into the speakerphone or pick up the handset to speak.5. When finished, press or (CANCEL), hang up the handset, or press (SPEAKER). The Idle screen appears.At the extensions being paged:Desksets involved in active calls, listening to voicemail, or playing or recording a name or greeting do not receive pages.The PAGE programmable feature key (key #5 by default) flashes.Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects current and future incoming pages only.Lifting the handset interrupts the page. The PAGE key continues to flash.$"$B"%-<,"%"%-<C"%-="$"En d Pa g e$"$<,"%"%EndPageDraft

Deskset Settings 73 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER10DESKSET SETTINGSYou or your system administrator can customize your Deskset at the Deskset using the following menus and features:“Deskset Menu” on page 74“Features” on page 75“User Settings” on page 76“Admin Settings” on page 88“Deskset Information” on page 89“Auto-Attendant Settings” on page 90“Using Do Not Disturb (DND)” on page 90.Draft

Deskset Settings 74 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset MenuYou can use the Deskset menus to set up many Deskset features. Access the menu by pressing (MENU), and then select options by highlighting an item and pressing (SELECT), or by pressing the dial-pad key with that option number.To access the Deskset setup menus:1. Press . The Menu appears.Press 1 on the dial pad to display the Features menu. These features are discussed throughout this User’s Guide. See “Features” on page 75 for appropriate links.Press 2 to display the User Settings menu. See “User Settings” on page 76 for further instructions.Press 3 to display the Admin Settings menu. See “Admin Settings” on page 88.Press 4 to display the Deskset Information screen. See “Deskset Information” on page 89 for further instructions.If your system administrator has set your extension as the Operator extension, the menu has an additional item. Press 5 to change the Auto Attendant settings. See “Auto-Attendant Settings” on page 90 for further instructions.Draft

Deskset Settings 75 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsFeaturesUse the Features menu to access the Deskset features, as shown in Figure 22 and described in Table 16.Figure 22. Deskset Features MenuTable 16. Deskset MenuFeature See page... Description1. Held Calls List 45 View and retrieve held calls from any line in the system.2. Page 72 Make an announcement to your organization.3. Messages 57 Play, delete, or forward messages.4. Do Not Disturb 90 Turn Do Not Disturb on and off.5. Directory 47 View and make calls from the Directory.6. Call Log 66 View and make calls from the Call Log.7. Redial 42 View the last 20 numbers dialed and redial a selected number.0. Help 20 View help information on the Deskset screen.Features Menu 1/3 Features Menu 2/3 Features Menu 3/3Depending on how your system administrator set up your extension, some of these features may be available by pressing one of the programmable feature keys on the right side of the Deskset. See “Programmable Feature Keys” on page 17.Draft

Deskset Settings 76 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUser SettingsUse the User Settings menu to set up options as shown in Figure 23 and described in Table 17.Figure 23. User Settings MenuTo display the User Settings menu:1. Press (MENU) and then 2 to display the User Settings menu.2. If you have set a user password, the user password screen appears before the User Settings menu appears.Enter your password and press (SELECT).To correct errors, press .To cancel your changes on that screen, press (CANCEL) at any time. The Deskset will return to the previous screen.Table 17. Deskset Menu – User SettingsSetting See page...1. Greetings 772. Intercom Auto Answer 793. Deskset Settings 804. Directory Settings 845. User Password 856. Cordless Headset (SB35025 only) 86User Settings Menu 1/2 User Settings Menu 2/2BackspcDraft

Deskset Settings 77 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsGreetingsUse the Greetings menu, as shown in Figure 24 and described in Table 18, to record your voicemail greeting message.Figure 24. Greetings MenuTable 18. User Settings – Greetings MenuFunction See page... Description1. Voicemail Greetings 56 Record and set your voicemail greetings.2. Name Recording 78 Record your name.Draft

Deskset Settings 78 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsName RecordingYour name recording should identify yourself to callers. If callers access the Company Directory when unanswered calls are directed to the Auto Attendant, they hear this recording upon entering your name.To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number. It is important that your recording be consistent with recordings at other extensions in the system.To record and play a personal name: 1. Press (MENU), then 2, then 1, and then 2 to display the Name Recording menu. The and soft keys do not appear if your name has not already been recorded.2. Press to start recording. The key changes to .3. Press when you are finished. The recording is saved and the recording review screen appears.4. Press to review the recorded name.ORPress to delete the recording. The Recording Deleted screen briefly appears. 5. Press (CANCEL) to return to the Greetings menu.PlayDeleteRecordRecordStopYou are limited to a 10-second recording; recording stops automatically if the limit is exceeded.StopPlayDeleteDraft

Deskset Settings 79 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIntercom Auto AnswerYou can set the Deskset to automatically answer intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing.To set Auto Answer:1. Press (MENU), then 2, and then 2. The Intercom Auto Answer screen appears.2. Press  or  to select either Disabled or Enabled.3. Press , then  or  to set the delay before the Deskset automatically answers each call.4. Press to confirm the change. The Call Management menu appears.When an incoming call is automatically answered, a Call Answered screen appears and a tone sounds.Do Not Disturb takes priority over Auto Answer.Intercom Auto Answer does not apply to outside calls that use an intercom line after they were forwarded to your Deskset by a Phone Line Call Forward–No Answer setting.SaveDraft

Deskset Settings 80 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset SettingsUse the Deskset Settings menu to set up the display appearance and sounds of your Deskset as listed in Table 19.Figure 25. Deskset Settings MenuTable 19. Deskset Settings MenuFunction See page... Options1. Display 81 1. Contrast (1–9)2. Backlight (Lo/Hi/Off)2. Sounds 82 1. Ring Volume (0–9)2. Ringtones (1–9)3. Key beeps (On/Off)4. Call Waiting Tone (On/Off)3. Volume Settings 83 Speaker Volume (1–9)Receiver Volume (1–9)Headset Volume (1–9)Paging Volume (1–9)4. Preferred Audio Mode 84 Preferred Audio Mode (Speaker, Headset)Deskset Settings Menu 1/2 Deskset Settings Menu 2/2Draft

Deskset Settings 81 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDisplayUse the Display menu to adjust your Deskset LCD screen contrast and backlight.To use the Display menu:1. Press (MENU), then 2, then 3, and then 1. The Display menu appears.2. Press  or  to adjust the Contrast level from 1 to 9. The default is 5.3. Press  to set the Backlight level.Press  or  to select Hi, Lo, or Off. The default is Hi.4. Press to accept the adjustments and return to the Deskset Settings menu.SaveDraft

Deskset Settings 82 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSoundsUse the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps and the call waiting tone on and off.To use the Sounds menu:1. Press (MENU), then 2, then 3, and then 2.The Sounds menu appears.2. Press  or  to adjust the Ring Volume from 0 to 9. The default is 3. A ringer sample plays. You can also set the ring volume by pressing the + / – (VOLUME) keys.To turn off the ringer, decrease the volume to zero. 3. Press , and then  or  to select one of nine Ringtones. The default is 1. Ringtone samples play when selected.4. Press , and then  or  to turn Key Beeps On or Off. The default is On.5. Press , and then  or  to turn Call Waiting Tone On or Off. The default is On.The call waiting tone alerts you to an incoming call if you are already on a call. This setting does not control any call waiting alert(s) provided by your telephone service.6. Press to accept the adjustments and return to the Deskset Settings menu.SaveDraft

Deskset Settings 83 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVolume SettingsSet the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings menu. You can also adjust each of these settings while you are on a call by pressing the + / – (VOLUME) keys.To use the Volume Settings menu:1. Press (MENU), then 2, then 3, and then 3.The Volume Settings menu appears.2. Press  or  to set the Speaker Volume from 1 to 9. The default is 4.3. Press , and then  or  to set the Receiver Volume from 1 to 9. The default is 3.4. Press , and then  or  to set the Headset Volume from 1 to 9. The default is 4.5. Press , and then  or  to set the Paging Volume from 1 to 9. The default is 4.6. Press to accept the adjustments and return to the Deskset Settings menu.SaveDraft

Deskset Settings 84 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPreferred Audio ModeWhen you press a Line key or , the call is answered in the preferred audio mode. Lifting the handset takes first priority in all instances. You can set the audio preferences to Headset or Speaker by using the Preferred Audio menu.To use the Preferred Audio Mode menu:1. Press (MENU), then 2, then 3, and then 4.The Preferred Audio menu appears.2. Press  or  to select the preferred audio mode: Speaker or Headset.3. Press to accept the adjustments and return to the Deskset Settings menu.Directory SettingsUse the Directory Settings menu to show or hide any of the three directories (Personal, System, and Ext List) and to set the sort order of the Directory. By default, all directories are shown and sorted by first name.To use the Directory Settings menu:1. Press (MENU), then 2, and then 4.The Directory Settings menu appears.2. Press  or  to Hide or Show the Personal Directory. This Directory holds your personal Directory entries. See “Directory” on page 46.3. Press  and then press  or  to Hide or Show the System Directory. This Directory holds entries created and maintained by the system administrator.4. Press  and then press  or  to Hide or Show the Ext List Directory. This is a list of all extensions in the system.5. Press  and then press  or  to choose the Directory Sort Order; by first or last name.AnswerSaveDraft

Deskset Settings 85 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSetting, Changing, or Resetting Your PasswordUse the User Password menu to set, change, or reset your password. This setting can also be controlled on the WebUI. To set or change the password:1. Press (MENU), then 2, and then 5.The User Password menu appears.2. From the User Password menu, press 1.The Set/Change Password menu appears.3. Use the dial pad to enter a password of up to six digits. To correct errors, press .To start over, press .4. Press  and enter the new password again.5. To accept the change, press . The Password Saved screen appears, then the User Settings menu appears.To reset your password:1. From the User Password menu, press 2. A confirmation screen appears.2. Press to confirm that you want to reset your password. The message User password has been reset appears. The User Password menu appears. Once the password has been reset, password entry is no longer necessary for User Settings, voicemail, and the WebUI.BackspcDeleteSaveYesDraft

Deskset Settings 86 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsRegistering an Optional Cordless Headset (SB35025 Only)You can register one AT&T DECT Cordless headset to a SB35025 Deskset. When a Deskset has a cordless accessory, the Deskset and headset are all part of the same extension, and only one device can be used at a time.To register a cordless headset:1. Press (MENU), then 2, and then 6.The Cordless Headset menu appears.2. Remove and replace the cordless headset from its charging base.3. Press . Registration in Progress... appears while the Deskset searches for the headset. 4. When registration is complete, Headset is registered appears.5. Press (CANCEL). The User Settings menu appears.The headset must be in the charger, fully charged and deregistered from its base or any other device before registration can proceed. Remove and replace the cordless headset before you press on the Deskset.RegisterRegisterWhile registration is in progress, registration can be terminated by pressing (CANCEL) on the Deskset.If the cordless headset is registered to another Deskset, it must be deregistered first. See “Deregistering a Cordless Headset” on page 87.Draft

Deskset Settings 87 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeregistering a Cordless HeadsetYou must deregister a cordless headset before you can register it to a different Deskset.To deregister a cordless headset:1. Press (MENU), then 2, and then 6.The Cordless Headset menu appears.2. Press . The confirmation message appears.3. Press to confirm deregistration. The screen displays Headset is not registered. 4. Press (CANCEL). The User Settings menu appears.Cordless Headset Registration and Deregistration Time-OutFor security reasons, the registration process on both the SB35025 Deskset and the cordless accessory terminates after the time-out period of two minutes if registration is not successful. If the registration process times out on the Deskset, it displays Registration Failed and returns to the Cordless Headset menu.If cordless headset registration fails, remove the headset from the charger and try the registration process again, beginning with Step 1, “To register a cordless headset:” on page 86.DeRegYesIf the cordless headset is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Headset”.Draft

Deskset Settings 88 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAdmin SettingsTo display the Admin Settings menu:1. Press (MENU), then 3. You then must enter the Admin password before you can view the Admin Settings menu.For more information about these settings, see the Syn248 Installation and Configuration Guide, available from www.smbtelephones.att.com.The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings.Draft

Deskset Settings 89 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset InformationUse the Deskset Information screen, shown in Figure 26, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.Figure 26. Deskset InformationTo display the Deskset Information:1. Press (MENU) and then 4. The Deskset Information screen appears.The model number, device status, IP Address, and Software version are listed with other information.2. Press  to view additional information.3. Press (CANCEL) to return to the main menu.Deskset Information 1/4 Deskset Information 2/4Deskset Information 3/4 Deskset Information 4/4Draft

Deskset Settings 90 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAuto-Attendant SettingsIf your system administrator has set your extension as the Operator extension, you can use the Deskset to select the Auto Attendant. The Auto Attendant can answer calls during periods when your office is closed or when calls go otherwise unanswered. The Auto Attendant has a voice greeting and an interactive menu to enable callers to reach the desired extension.Three Auto Attendant menus are available: a default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter the extension number or enter 0 for the operator.” The system administrator can customize the Day menu and Night menu with your own company’s greeting message and instructions to callers.For more information, see “About the Auto Attendant” on page 32.To manage the Auto-Attendant Settings:1. Press (MENU), then 5 to display the Auto-Attendant Settings.2. Press  or  to select the current menu: Default Menu, Day Menu, or Night Menu.3. Press to save the setting.Using Do Not Disturb (DND)Do Not Disturb (DND) silences incoming ringing and paging. However, when DND is on you can still answer incoming calls. The incoming call screen appears and the Line key LED flashes.To enable or disable Do Not Disturb:1. Press (MENU), then 1, and then 4.The DND indicator appears on the Idle screen when Do Not Disturb is on.Only the system administrator can enable or disable the Auto Attendant.SaveDraft

Web Interface 91 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER11WEB INTERFACEUse an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 92. After you log in to the WebUI, you can configure the following features:“Basic Settings” on page 94“Personal Directory” on page 95“Quick Dial” on page 97.You can also view the Deskset Help from the WebUI. See “Help” on page 98.Draft

Web Interface 92 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Web User Interface (WebUI)To access the WebUI:1. Ensure that your computer is connected to the same network as the Syn248 system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset.2. On the Deskset, press (MENU) then 4 to display Deskset Information.3. On the Deskset Information screen, find the IP Address.4. On your computer, open an Internet browser. AT&T recommends Internet Explorer (7 or higher).5. Type the Deskset IP address in the browser address bar, and press ENTER on your computer keyboard.6. A Login page appears.7. Under Login Name, log in as a user by typing your extension number.8. Enter your password if you have created one (see “Setting, Changing, or Resetting Your Password” on page 85). Otherwise, leave the password blank.9. Click .You can create or change your user password once you are logged in.The Basic Settings page shown in Figure 28 on page 94 appears.%D%E"F"= ;&!!C%&!""G E< %%&H-?--Changing a setting does not instantly apply the new value. Clicking saves and applies all changes on that page.Draft

Web Interface 93 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsError HandlingIf you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 27. You can view a more detailed error description by resting your mouse pointer on the highlighted field..Figure 27. WebUI Error IndicationError MessageInvalid EntryDraft

Web Interface 94 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsBasic SettingsThe remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 92.After logging in, the Basic Settings page appears as shown in Figure 28. Your Extension Name, which the system administrator enters, is displayed on internal calls.Figure 28. Extension Basic SettingsTo modify the Basic Settings:1. If Intercom Auto Answer is enabled on your Deskset (see “Intercom Auto Answer” on page 79), you can:a. Disable Intercom Auto Answer.b. Set the Intercom Auto Answer Delay from 0 to 45 seconds. Your Deskset automatically answers intercom calls after the delay time you select.2. Under User Password, create or change your Deskset password. The password must consist of numbers only and can be up to six digits long. This password is also used for accessing messages and settings on the Deskset and on the WebUI.3. Click to save your changes.If Intercom Auto Answer is disabled from the Deskset, this setting does not appear.Draft

Web Interface 95 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPersonal DirectoryTo allow easy dialing, you can create a Personal Directory that is only available from your extension. You can also view and edit Personal Directory entries using the Deskset. See “Directory” on page 46.To add an entry to the Personal Directory:1. In the navigation menu at left, click Personal Directory. The Directory List page appears.2. Click . The Add Personal Directory List Entry page appears.3. Complete the form with the required information.4. Click to save. The Directory List appears with the entries added.Draft

Web Interface 96 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo edit Personal Directory entries:1. In the navigation menu at left, click Personal Directory. The Directory List page appears.2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.3. Complete the form with the desired information.4. Click to accept your changes or to reject the changes.To sort and delete Personal Directory entries:1. In the navigation menu at left, click Personal Directory to display the Directory List.2. To sort entries by last name, click . The button then changes to . This action only works during the current session. The sort order reverts to listing the names by first name when you log in the next time.3. To delete Directory entries:a. Click the check boxes for the entries you want to delete.b. Click . All of the selected entries are removed.Draft

Web Interface 97 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsQuick DialIf your system administrator has set up your Deskset with quick-dial keys, you can add or edit entries for those keys.To add or edit quick-dial Entries:1. In the navigation menu at left, click Feature Keys. The Programmable Feature Keys page appears.2. For the keys that the system administrator has set up for quick-dial, enter names and telephone numbers or extensions in the Name and Number columns.To edit or delete an entry, type over the entry.3. To save entries, click , or to reject the changes, click .4. Press the corresponding programmable feature key on the Deskset to verify that the entries have been added or edited.Draft

Web Interface 98 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsHelpTo access WebUI Help:1. In the navigation menu at left, click Help.A PDF Help file opens.2. To view a topic, click the link for that topic. The page for that topic appears.Draft

Troubleshooting 99 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCHAPTER12TROUBLESHOOTINGIf you have difficulty operating your Deskset, try the following suggestions in this section:“Common Troubleshooting Procedures” on page 100“Display Messages” on page 101“Calls Generally” on page 103“Incoming Calls” on page 106“Outgoing Calls” on page 108“Voicemail” on page 109“Other Deskset Features” on page 111“WebUI” on page 112“PC/Deskset Interaction” on page 113“Cordless Headset (SB35025 Only)” on page 114..For customer service or product information, visit our web site at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Draft

Troubleshooting 100 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCommon Troubleshooting ProceduresFollow these procedures to resolve common issues.Resolving General Functional IssuesTo resolve a blank screen or device that does not work at all:Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an electrician or use another power outlet.Verify that the DC plug is plugged into the power jack on the device.The system devices are not immediately active when powered up and after a power interruption. Allow at least 30 seconds for the device to boot up. If your Deskset uses Power over Ethernet (PoE), ask your system administrator to confirm that the PoE switch is working correctly.To resolve a sluggish, unresponsive, or unusually behaving device:Reset the device. Do one of the following:Use a pen or paper clip to press the RESET button on the back of the Deskset for less than five secondsRemove and restore AC power.To restore a Deskset to factory defaults:Use a pen or paper clip to press the RESET button for more than five seconds.Pressing the RESET button for more than five seconds will erase all data and settings.Draft

Troubleshooting 101 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDisplay MessagesThe screen is blank or the Deskset menu does not work.The screen displays Joining Site... for more than one minute.The screen displays Network Down.The screen displays Synch Failed.Probable Cause Corrective ActionThere may be no power or the Deskset may need to be reset.See “To resolve a blank screen or device that does not work at all:” on page 100.Reset the Deskset to factory defaults. Disconnect the network cable from the Deskset and press the RESET button for more than five seconds.Probable Cause Corrective ActionThe Gateway is failing to synchronize with a Deskset configured for a different system configuration.Always disconnect the network cable from the Deskset before restoring factory defaults (by pressing the RESET button more than five seconds).Probable Cause Corrective ActionThe network cable is unplugged.Ensure that one end of the network cable is plugged into the port marked on the device and that the other end is plugged into your office LAN.Confirm that the light next to the port is green. If it is not, unplug the cable and plug it in again.There may be a problem with the office network. Check if other network devices, such as computers, are communicating with the network. If not, then contact your IT administrator.Probable Cause Corrective ActionThe device synch failed when trying to connect to the system.Reset the device. Use a pen or paper clip to press the RESET button for less than five seconds.The maximum number of that type of device has been reached.A device must be removed from the network and deleted from the system before another device can be added. Draft

Troubleshooting 102 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe device screen displays Synchronizing.... Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....The same Deskset extension number already exists.Disconnect the network cable and reset the Deskset to factory defaults. Use a pen or paper clip to press the RESET button for more than five seconds. Reconnect the Deskset.The device software version is different than the rest of the system.Ask your system administrator to update all devices to the current software version.Probable Cause Corrective ActionProbable Cause Corrective ActionNot enough time has elapsed.The device may display Synchronizing… for a few seconds. This is normal and does not indicate a problem.Probable Cause Corrective ActionThe Deskset may have an incompatible software version.Ask your system administrator to update your Deskset to the current software version.Draft

Troubleshooting 103 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCalls GenerallyCalls are dropped.Deskset cannot make or receive phone calls.On outside calls, you hear an excessive echo at the Deskset.Probable Cause Corrective ActionRestoring Deskset settings or updating software while that extension is in use will cause all calls to be dropped.Your system administrator should avoid updating software or restoring Deskset settings when you are likely to be using the phone.The network is down. Ensure that the network cable is securely plugged into the network port beneath your Deskset labeled and that the other end is plugged into your office LAN.The Deskset extension was changed during the call.Contact your system administrator. If changes were made to your extension while you were on a call, that call is dropped.Maximum Call Duration was exceeded.None. Outside calls that are forwarded or transferred to an outside phone number use two outside lines for the duration of the call. To avoid tying up two lines, the duration of such calls is limited by a timer that your system administrator sets.Probable Cause Corrective ActionYour Deskset is not synchronized.Press (MENU) –> 4 to verify that the Deskset Status is Synchronized. See “Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....” on page 102.Your Deskset is not connected to the LAN. Ensure that the network cable is securely plugged into the network port beneath your Deskset and that the other end is plugged into your office LAN.Probable Cause Corrective ActionThe automatic Gateway line calibration did not run properly.See your system administrator. There may be non-system equipment connected in parallel to the telephone line.Draft

Troubleshooting 104 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsYou hear static, sudden silences, gaps in speech, or garbled speech.A call is forwarded or transferred to an outside telephone number and the call is disconnected.You are unable to transfer a call to an extension.Probable Cause Corrective ActionYou may be experiencing network problems.Your LAN administrator should ensure the following minimum guidelines are met:A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office network infrastructure should use Cat.-5 wiring.Do not connect a network server PC to the PC port on the Deskset.Make sure the network cable is solidly plugged in. If you tug on the cable, the plug should remain inserted.Probable Cause Corrective ActionTelephone line to telephone line call times have been restricted. Calls that are forwarded or transferred to an outside phone number use two outside lines for the duration of the call. To avoid tying up two lines, these calls are on a timer.Ask your system administrator to reset the Timer for Forwarded and Transferred Outside Calls.Probable Cause Corrective ActionThe extension is unavailable. Check if the destination extension is disconnected from the network.Ensure that the extension exists.All the destination extension’s lines may be busy.If the party you have on hold hangs up, call back and start the transfer process again.Draft

Troubleshooting 105 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsYou are unable to transfer a call to an outside phone number.Unanswered intercom calls are not automatically forwarded to an outside phone number.Probable Cause Corrective ActionTransferring to an outside phone number has been disabled for your extension, or no lines are available.Check that your system administrator has enabled transferring to an outside phone number.All phone lines may be in use. If so, try again later.Probable Cause Corrective ActionForwarding to an outside phone number has been disabled or the Intercom Call Forward–No Answer settings are incorrect.Ensure that a valid outside number is shown in the Intercom CFNA to Phone # field (this setting is part of the Deskset Admin Settings).Check that forwarding to an outside phone number has been enabled. Your system administrator must enable Fwd/Trans to line in the Deskset Admin Settings.Draft

Troubleshooting 106 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIncoming CallsDeskset does not receive incoming calls.Deskset does not ring.Outside callers cannot find your extension in the Auto Attendant Directory.Probable Cause Corrective ActionIncoming call notifications have been suppressed or delayed, or incoming calls are redirected by the Deskset, or incoming calls are not directed to the Deskset.Verify that Do Not Disturb is off. Make sure that DND is not in the top right corner of the Deskset display. Press (MENU) –> 1 –> 4 to turn Do Not Disturb off.Incoming calls on the line are being forwarded to a CFNA destination and the Seconds before Forwarding setting is 0 Seconds.Probable Cause Corrective ActionYour system administrator has set your Deskset to ignore incoming calls on selected lines. If your Deskset has one or more lines configured this way, your Deskset automatically ignores incoming calls on those lines.None. Your Deskset will not ring for incoming calls on those lines, but it will display an incoming call screen. If you see the incoming call screen, you can answer the call by pressing or the flashing Line key.The ringer volume is too low. Press the + key to increase ringer volume.AnswerProbable Cause Corrective ActionYou have not recorded a Personal Name.Record a name at the Deskset. To record a Personal Name, see “Name Recording” on page 78.Your system administrator has not entered your first and last name into the Extension list.Consult your system administrator.The outside caller may not be waiting long enough for the search.Tell callers that after spelling the name, they can press the pound (#) sign to start the search.Draft

Troubleshooting 107 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset does not Auto Answer intercom calls.Caller ID is not working. The display shows and a digit for the name, and the same digit for the phone number.Probable Cause Corrective ActionThe Deskset is in DND mode. Deactivate DND. Press (MENU) –> 1 –> 4. Phone# Probable Cause Corrective ActionYour organization does not subscribe to caller ID service or you have DSL phone lines without filters installed.Caller ID is a subscription service. You must subscribe to this service from your local telephone service provider for this feature to work on your phone.The caller must be calling from an area that supports caller ID.Both you and your caller’s telephone companies must use caller ID compatible equipment.If you have DSL phone lines, confirm that you have a DSL filter plugged in between each Deskset and DSL wall jack. The DSL filter must be plugged into the wall jack, not the Gateway.Draft

Troubleshooting 108 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsOutgoing CallsNo dial tone.When you dial an outside number, you reach an extension instead.You cannot make calls to an outside number.DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.Probable Cause Corrective ActionHandset cord is plugged into the wrong jack.Ensure the handset cord is plugged into the handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.Probable Cause Corrective ActionYou predialed a phone number with an area code that matches an extension number, then you pressed the Intercom key.After predialing an outside phone number, press an available Line key to dial the number.Probable Cause Corrective ActionAll outside lines may be in use.If you see Line(s) unavailable on the Deskset screen, try again later.Probable Cause Corrective ActionThis system does not support DDN.DDNs in the Call Log are treated like all other caller ID phone numbers.Draft

Troubleshooting 109 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVoicemailVoicemail is not received at the extension you called.Your Deskset does not receive voicemail.Incomplete messages.Probable Cause Corrective ActionThe extension‘s voicemail is full.Delete messages.Extension is unplugged. Plug in the extension.Probable Cause Corrective ActionCalls are not being directed to voicemail.Ask the system administrator to check the Phone Line Call Forward–No Answer settings or the Intercom Call Forward–No Answer settings.Voicemail memory is full. Delete messages.Probable Cause Corrective ActionRecording interrupted by time-out or full memory.If a caller leaves a very long message, part of it may be lost when the Deskset disconnects the call after two minutes.If an outside caller pauses for longer than six seconds, the Deskset stops recording and disconnects the call.If the Deskset’s memory becomes full during a message, the Deskset stops recording and disconnects the call.If the caller's voice is very soft, the Deskset may stop recording and disconnect the call.Draft

Troubleshooting 110 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe system does not respond to remote voicemail commands.Probable Cause Corrective ActionThe system cannot detect Dual-Tone Multi-Frequency (DTMF) tones, which are the signals sent when the caller presses dial-pad keys.Confirm you have entered star, star (**) before entering your remote access code (user password). If you have no password, press star, star (**), then pound (#).Confirm you are calling from a touch-tone phone.When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.The answering system might not detect the star, star (**) while your announcement is playing. Try waiting until the announcement is over before entering the code.There may be interference on the phone line you are using. Press the dial-pad keys firmly.Draft

Troubleshooting 111 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsOther Deskset FeaturesOther Desksets do not appear in the extension list.You are unable to add an entry to quick-dial list.Probable Cause Corrective ActionThe Deskset is not connected to the same subnet as the other Desksets. Verify that the first two sections of the IP address (the portion before the second “dot”) match the IP addresses of the other Desksets or that the subnets are set up to communicate with each other. Press (MENU) –> 4 at a Deskset to find the IP address. Consult your system administrator. If the other Desksets have been assigned static IP addresses, you may have to assign your Deskset a static IP address to match the other Desksets.Probable Cause Corrective ActionThe system administrator must configure one or more programmable feature keys as quick-dial keys before they can be used.Ask your system administrator to configure one or more quick-dial keys for your Deskset.Draft

Troubleshooting 112 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsWebUIUnable to access the WebUI Log-in page from my computer.Changes made in the WebUI are not saved.Probable Cause Corrective ActionThe computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate.Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press (MENU) –> 4 to see the IP address displayed in the third line of the information.Ensure that there is a network cable attached to the port on the Deskset and to the LAN. If a PC at the same workstation is sharing the LAN connection, attach a network cable to your computer’s Ethernet port and to the PC port on the back of the Deskset.Confirm that your computer and your Deskset are on the same subnet so that they can talk to each other. Check that the first three sections of each IP address are the same. If they are not, they may not be connected to the same subnet. Contact the installer; the subnets may not be set up to communicate.Probable Cause Corrective Action must be clicked on each page to confirm the changes.Click on each page to confirm the changes.Draft

Troubleshooting 113 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPC/Deskset InteractionInternet connection or access to the local network on your computer does not work after installing the Deskset.Your PC is slower after connecting it to the LAN through the Deskset.Your PC, which is connected to the LAN through the Deskset, briefly loses its network connection.Probable Cause Corrective ActionThe network cables are not installed correctly.Check that the network cable from the computer is plugged into the Deskset port labeled . A second network cable should be plugged into the port on the Deskset marked with the other end plugged into your LAN. Probable Cause Corrective ActionA computer connected through the Deskset will be limited to 100 Mbits/s. Use separate network connections for the Deskset and the computer so that the computer can take advantage of the network’s greater bandwidth.Probable Cause Corrective ActionFor PCs connected to the LAN through Desksets, disruption to the Deskset operation affects the PC. For example, when the Deskset restarts (possibly due to a software upgrade) the connection to the LAN is temporarily lost.If the PC is connected to the LAN through the Deskset, your system administrator should avoid updating software or restoring Deskset settings when you are using the workstation.If the PC is connected to the Deskset, and if the PC is connected to an Uninterruptible Power Supply (UPS), plug the Deskset into a UPS.Use separate network connections for the Deskset and the computer.Draft

Troubleshooting 114 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCordless Headset (SB35025 Only)The headset is not responding.The headset does not work at all.Probable Cause Corrective ActionThe headset has lost connection to the Deskset.1. Disconnect the cordless headset battery.2. Wait three minutes.3. Install the battery again and place the cordless headset into the charger.4. Wait for the ON/OFF light on the headset to display a blue light, indicating that the headset was able to reestablish its connection with the Deskset. Allow up to one minute for this to take place.The headset is not registered.1. Remove and replace the headset from its charger base.2. Register the headset at the Deskset. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.Probable Cause Corrective ActionThe headset is not getting power from its battery.Verify that the battery is installed and charged correctly.Place the headset into the accessory charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch. The headset LED will light to indicate that the headset is charging.If the battery is completely depleted, it can take up to 10 minutes to charge the battery enough for the headset to work even briefly. In this case, the ON/OFF LED will remain off and you will not be able to use the device. After 10 minutes of charging, remove the headset from the charger and press ON/OFF on the headset or (HEADSET) on the Deskset to turn on the headset.Replace the headset battery.Draft

Troubleshooting 115 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe headset registration is not working.Poor audio quality. Speech is cutting out. (HEADSET) key on Deskset does not work. (MUTE) key on the Deskset does not mute the headset.Probable Cause Corrective ActionThe headset and the Deskset are not communicating with each other.Confirm that you have placed the headset in the charger before you press on the Deskset.If registration does not start, try lifting the headset out of the charger for a few seconds before placing it back.RegisterProbable Cause Corrective ActionThe headset is almost out of range or is experiencing interference.You may be close to being out of range. Try moving closer to the Deskset.Other electronic products can cause interference with your headset. Try installing the Deskset far away from devices such as televisions, microwaves, or other cordless devices.If the problem persists, check audio quality on the Deskset and/or contact your system administrator.Probable Cause Corrective ActionHeadset is in the charger or powered down.Confirm that the headset is out of its charger before you press (HEADSET).Confirm that the headset has sufficient power. If the headset does not respond, the battery may have no charge. Charge the battery, following the instructions in the headset user’s manual.Probable Cause Corrective ActionMUTE keys on Deskset and headset operate separately.None. Only the MUTE key on the headset mutes calls. The (MUTE) key on the Deskset does not work with the headset.Draft

Troubleshooting 116 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsNo dial tone.Batteries do not hold a charge.Probable Cause Corrective ActionHeadset cannot communicate with Deskset.Verify that the Deskset can make external calls. For more information, see “Outgoing Calls” on page 108You may be out of range of the Deskset; move closer.At the Deskset, confirm that your headset is registered to the Deskset. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.Probable Cause Corrective ActionBad battery or bad battery connection.Make sure that the headset battery is installed correctly.Charge the battery, following the instructions in the headset user’s manual. For optimum daily performance, return the cordless headset to the charger when not in use.You may need a new battery.Your headset might be malfunctioning. Contact the headset manufacturer.Draft

Troubleshooting 117 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe Deskset shows no indication that the headset is on a call.A buzzing sound on my cordless headset.Unable to deregister cordless headset.Probable Cause Corrective ActionThe headset is registered to another Deskset. If others are using headsets in your vicinity, someone may have accidentally registered your headset to their Deskset.If nearby people have headsets, they may have accidentally registered your headset to one of their Desksets.a. Verify that a headset is registered to your Deskset. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.b. If a headset is registered, it may not be yours. Deregister your headset from the Deskset, and ask all users in the vicinity to deregister their headsets. See “Deregistering a Cordless Headset” on page 87.c. Start the registration process again, but with one user at a time registering a headset. See “Registering an Optional Cordless Headset (SB35025 Only)” on page 86.Probable Cause Corrective ActionNoise interference. Move the headset at least 12 inches away from the Deskset.Other electronic products can cause interference with your cordless headset. Try using your headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones.Probable Cause Corrective ActionThe Deskset is unavailable (powered off, out of range, or removed from the system).Deregister the headset at the headset. On a TL7600 model headset, press: VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –> MUTE.On a TL7800 model headset, press: VOL+ –> –> VOL– –> –> VOL+ –> VOL– –> .You cannot identify or locate the Deskset that the headset is registered to.If the headset is registered to an unknown Deskset which has AC power, you must carry the headset out of range of the Deskset and perform the deregistration sequence described above. You will know when the headset is out of range when you press ON/OFF and you hear three beeps and no dial tone.Draft

Appendixes 119 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAPPENDIXESAppendix A: Soft KeysThe Syn248 SB35020/SB35025 Deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes.Table 20 provides an alphabetical list of the labels that appear above the Deskset soft keys.Table 20. Deskset Soft Key Functions Function Description Function DescriptionEnters a dot in IP address.Sets an option as the current Active option.Answers an incoming call.Backspace the cursor when entering data.Dials the on-screen entry.Allows dialing options before calling a number.Clears the current entry.Clears NEW indication from a message.Initiates a conference call.Deletes all records.Deletes a record.Deletes a message.Deregisters cordless headset.Shows any additional information.Drops the on-screen party from a conference call.Edit the current entry.Ends a conference call and hangs up all parties.Ends paging.Opens the Extension List.Switches between first and last name sort in the Directory and Extension lists.Initiates a hook flash.Silences ringer during incoming call.Adds the on-screen party to a conference call.Marks the current message as NEW.Creates a new Directory entry.Cancels proposed action.Initiates a system page.Inserts a two-second pause in a digit string.Draft

Appendixes 120 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTransfers a call to personal voicemailPlays a message or recording.Plays all messages.Plays a message from the Call Log.Plays a recording.Starts recording.Registers cordless headset.Saves a setting.Sends a message.Stop recording.Stores the name and number into the Directory.Initiates transfer of a call.Initiates transfer of a call to voicemail.Displays a list of extensions to which you can transfer a call directly to voicemail.Confirms proposed action.Table 20. Deskset Soft Key Functions (Continued)Function Description Function DescriptionDraft

Appendixes 121 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix B: Technical SpecificationsTable 21 lists the technical specifications for the SB35020/SB35025 Deskset.Table 21. Technical Specifications Feature SpecificationSize 6.9” × 7.9” × 8.1” (H × W × D @57° angle), 7.9” × 7.9” × 7.1” (H × W × D @41° angle)Weight 35.59 oz. (1009 g) (including adapter)Power Requirements5.1 V DC @ 1700 mA, 48 V DC Typ. (PoE Class 2)Transmit Frequency SB35025 Deskset, Cordless Headset: 1921.536–1928.448 MHzRJ-45 Ethernet Network Jack(10Base-T/100Base-Tx) with auto MDI/MDIX switchingDeskset Headset SB35025 Deskset: DECT Cordless Headset and corded headset supportedSB35020 Deskset: corded headset supportedDraft

Appendixes 122 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix C: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid WaterYour unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.Electrical StormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, exercise caution when using electrical appliances during storms.Cleaning Your UnitYour unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use excess water or cleaning solvents of any kind.Your system contains sophisticated electronic parts, so it must be treated with care. Draft

Appendixes 123 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix D: Important Safety InstructionsWhen using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:Read and understand all instructions. Follow all warnings and instructions marked on the product.Unplug this product from the wall outlet before cleaning. Do not use aerosol or liquid cleaners. Use a damp cloth for cleaning. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).Do not place this product on an unstable surface.This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. Never push objects of any kind into this product through the slots in the unit because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product; take it to an authorized service facility. Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. Do not overload wall outlets and extension cords. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table or cabinet outlet.Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:When the power supply cord or plug is damaged or frayed.If liquid has been spilled on the product. If the product has been exposed to rain or water.If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.If the product has been dropped and the unit has been damaged.If the product exhibits a distinct change in performance.This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Draft

Appendixes 124 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix E: GPL License InformationPortions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue. If you would like to exercise your right to receive the available code, please send a cashier’s check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:VTech Communications, Inc.,9590 SW Gemini Drive, Suite 120Beaverton OR 97008ATTN: Information Technology Group—Synapse®/Syn248 GPL code request, along with a written request for the available code. If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever. Your review or use of the available code is at your sole risk and responsibility.Draft

Glossary 125 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsGLOSSARYThis glossary provides definitions that apply to the Syn248 telephone system.active call: An established telephone call that is not on hold.analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall plug or into the Syn248 SB35010 Analog Gateway BYPASS port.Auto Answer: You can set the Deskset to automatically answer intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.Auto Attendant: A system that automatically answers incoming calls and provides instructions to callers.BYPASS port: An RJ-11 jack on the Gateway that allows for communication during power outages. Plug an analog telephone into this jack.Call Forward–No Answer: Automatically forward unanswered calls to the Auto Attendant, voicemail, an extension, or outside phone number. The system administrator can configure a Call Forward–No Answer setting for each line connected to the Gateway, and an Intercom Call Forward–No Answer setting for your Deskset.Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer communication.CO (Central Office): An office to which subscriber home and business lines are connected. The central office has switching equipment that can switch calls locally or to long-distance carrier phone offices.DECT (Digital Enhanced Cordless Telecommunication): A wireless telephone technology developed specifically for cordless telephones using frequencies between 1.8 and 1.9 Gigahertz. DECT communication is resistant to interference from other electronic equipment, has longer range, and improved battery life.default: The original product settings.dial pad: The 0 through 9, *, and # keys on the Deskset.direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers.Directory: A list of names and phone numbers.Display Names: The names that the system administrator enters to identify each extension number. The Auto Attendant uses these names to assist callers in forwarding calls.DND (Do Not Disturb): A feature that suppresses audible ringing and incoming paging at the Deskset.DND ON (DND): An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not Disturb feature.DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”.Draft

Glossary 126 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsEmergency Bypass Port: The fifth SB35010 Analog Gateway jack that can provide telephone operation during a power failure when used with an analog phone.Ethernet: A type of computer networking technology that connects devices via Local Area Networks (LANs).Extension list: A list of names and extension numbers for the Syn248 system telephones.extension number: The three-digit number representing each individual Deskset.factory default: The original product settings.flash memory: Reprogrammable system storage used for storing software upgrades.FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the telephone lines and the LAN.Gateway: A network device equipped for interfacing with another network that uses different protocols.greeting, preset: The voice message that plays to callers if the user has not recorded an outgoing message.hard key: Any physical key on the Deskset or Gateway. Examples include (MENU) and 1 on the Deskset; and SELECT and CANCEL on the SB35010 Gateway.hard reset: An action that restores factory default settings.Hold announcement: A recorded message to play while calls are on hold. It can be combined with music on hold.hunt group: A telephone company feature that allows calls to a busy phone number to roll over to the next available line.icon: A small picture in the display that presents status information.Idle: The mode of a device when it is not involved in call or call setup activity.intercom call, internal call: A phone call made from a Syn248 system extension to another extension.interference: Electrical signals close by that cause degraded audio performance for cordless devices.IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN.ISDN (Integrated Services Digital Network): A set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network.key beep: When enabled, pressing a key plays a tone.LAN (Local Area Network): A communications network that allows data devices to communicate with each other.LCD (Liquid Crystal Display): The screen that provides instructions and feedback.LED (Light Emitting Diode): A small light on a device that indicates status.live dial: Dialing after the phone is off hook.Draft

Glossary 127 Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contentsmain menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take additional actions.mute: Stops sending your voice to the other party during a phone call.NTP (Network Time Protocol): An Internet standard protocol that assures time synchronization in a computer network.off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed the (SPEAKER) or (HEADSET) keys to answer a call or to prepare to make a call. You are off hook from the moment that you hear a dial tone to when you hang up a call.on hook: Indicates that no Deskset is active.operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero).outside call: A phone call between a phone not a part of your Syn248 system and an extension within your Syn248 system.page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on.paging zone: A set of extensions that can be paged as a group.Personal Directory: A private list of names and phone numbers available to only a single extension.POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and receive phone calls.predial: Entering digits before going off hook to make a call.PSTN (Public Switched Telephone Network): The world’s telephone network.Quick Dial: Provides one-touch dialing for frequently called phone numbers.reboot: Restart a device.Redial: Accesses the log of outgoing calls.soft key: The Deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes.switch: A network switch links electronic devices. The switch processes and routes data flexibly, allowing more data to be handled without error. system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider.System Directory: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list.system operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero).Draft

Glossary 128 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over BroadBand (VoBB), broadband telephony, and broadband phone.WebUI (Web User Interface): A means of interacting with a product using a computer interface. Connection to the World Wide Web is not necessary.Draft

®Important Product InformationSafety Information and Limited WarrantySyn248 - Safety Information i4_(SB35031).fm Page 1 Friday, August 2, 2013 10:10 AM

2Important Product InformationSafety InformationREAD AND UNDERSTAND ALL INSTRUCTIONS IN THE USER’S GUIDE. Observe all markings on the product.AVOID USING A TELEPHONE DURING A THUNDERSTORM. There may be a slight chance of electric shock from lightning.DO NOT USE A TELEPHONE IN THE VICINITY OF A GAS LEAK. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the base is also away from the area.DO NOT USE THIS PRODUCT NEAR WATER OR WHEN YOU ARE WET. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.INSTALL THIS PRODUCT IN A PROTECTED LOCATION. Protect all line and power cords from damage and abrasion and place the cords where no one can trip over them.This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock.Syn248 - Safety Information i4_(SB35031).fm Page 2 Friday, August 2, 2013 10:10 AM

3IF THIS PRODUCT HAS A THREE-PRONG (GROUNDING) PLUG OR A POLARIZED PLUG with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.IF THIS PRODUCT HAS USER-REPLACEABLE BATTERIES, REPLACE BATTERIES ONLY AS DESCRIBED IN YOUR USER’S GUIDE. Do not burn or puncture batteries—they contain caustic chemicals.IF THIS PRODUCT DOES NOT OPERATE NORMALLY, READ TROUBLESHOOTING IN THE USER’S GUIDE. If you cannot solve the problem, or if the product is damaged, refer to "5. How do you get warranty service?" on page 15. Do not open this product except as may be directed in your user’s guide. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.The SB35010 Analog Gateway grounding terminal must be connected to reliable earth ground using a separate ground wire before connecting the telecommunication lines.The connection to earth ground must be verified by qualified personnel.Keep small metallic objects such as pins and staples away from the handset receiver.Use only the power adapter provided with this product. To obtain a replacement, call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Syn248 - Safety Information i4_(SB35031).fm Page 3 Friday, August 2, 2013 10:10 AM

4Especially About Corded TelephonesELECTRICAL POWER: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or if the electrical power is interrupted.POWER ADAPTER: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.Especially About Telephone Answering SystemsTWO-WAY RECORDING: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.SAVE THESE INSTRUCTIONSSyn248 - Safety Information i4_(SB35031).fm Page 4 Friday, August 2, 2013 10:10 AM

5FCC, ACTA and IC InformationIf this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information.1. Product identifier and REN informationThe label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your local telephone company upon request. For equipment approved prior to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by “US” and a colon (:). The Analog Gateway has the REN encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ would indicate a REN of 0.3. The REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You may want to contact your local telephone company for more information.Syn248 - Safety Information i4_(SB35031).fm Page 5 Friday, August 2, 2013 10:10 AM

62. Connection and use with the nationwide telephone networkThe plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord with modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see the installation instructions in the user’s guide. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure that the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone company or qualified installer.3. Repair instructions If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under "5. How do you get warranty service?" on page 15.Model Number Facility Interface CodeService Order Code Jack TypeSB35010 Analog Gateway N/A N/A RJ-11CSyn248 - Safety Information i4_(SB35031).fm Page 6 Friday, August 2, 2013 10:10 AM

74. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.5. Hearing aid compatibility If this product is equipped with a corded or cordless handset, it is hearing aid compatible.6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department, and emergency medical service telephone numbers in these locations. If you do store these numbers, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature does not work. Syn248 - Safety Information i4_(SB35031).fm Page 7 Friday, August 2, 2013 10:10 AM

8b. This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature. c. Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number: You must remain on the line and briefly explain the reason for the call before hanging up. Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when emergency services are usually less busy.Syn248 - Safety Information i4_(SB35031).fm Page 8 Friday, August 2, 2013 10:10 AM

9Part 15 of FCC RulesSome telephone equipment generates, uses and can radiate radio frequency energy and, if not installed and used properly, may cause interference to radio and television reception. The SB35010 Analog Gateway has been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC rules.These specifications are designed to provide reasonable protection against interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures:Where it can be done safely, reorient the receiving radio, VCR, or television antenna.To the extent possible, relocate the radio, VCR, television, or other receiver to increase the separation between the equipment and the receiver.If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR, or television.Consult a dealer or an experienced radio/TV technician for help.Modifications to this product not expressly approved by the manufacturer could void the user’s authority to operate the equipment.Syn248 - Safety Information i4_(SB35031).fm Page 9 Friday, August 2, 2013 10:10 AM

10The SB35020 Deskset, SB35025 Deskset, and SB35031 Deskset have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at the user's expense.This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended use of the product. This product has been tested and found to comply with the FCC criteria. The Deskset shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. The handset may be safely held against the user’s ear. If you choose to use a clipping device, please make sure to use only the supplied AT&T belt clip.Syn248 - Safety Information i4_(SB35031).fm Page 10 Friday, August 2, 2013 10:10 AM

11Industry CanadaOperation in Canada is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.Privacy of communications may not be ensured when using this telephone.The term “IC” before the certification/registration number only signifies that the Industry Canada technical specifications have been met.The REN for the SB35010 Analog Gateway is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications.Ce produit est conforme aux spécifications techniques d'Industrie Canada.SB35020 Deskset, SB35025 Deskset, and SB35031 Deskset—This Class A digital apparatus complies with Canadian requirement: CAN ICES-3 (A)/NMB-3(A).SB35010 Analog Gateway—This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B).Syn248 - Safety Information i4_(SB35031).fm Page 11 Friday, August 2, 2013 10:10 AM

13parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment. Repair or replacement of the PRODUCT at the manufacturer’s option is your exclusive remedy. The manufacturer will return the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.3. How long is the Limited Warranty period? The Limited Warranty period for Syn248TM Products extends for TWO (2) YEARS from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this Limited Warranty, this Limited Warranty also applies to the repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you, or (b) the time remaining on the original two-year Limited Warranty; whichever is longer. Syn248 - Safety Information i4_(SB35031).fm Page 13 Friday, August 2, 2013 10:10 AM

144. What is not covered by this Limited Warranty? This Limited Warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer; or PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or PRODUCT purchased, used, serviced or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or PRODUCT returned without a valid proof of purchase (see "6. What must you return with the PRODUCT to get warranty service?" on page 16); or Charges for installation or setup, adjustment of customer controls, and installation or repair.Syn248 - Safety Information i4_(SB35031).fm Page 14 Friday, August 2, 2013 10:10 AM

155. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, call 1 (888) 469-2005.The manufacturer will return repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the manufacturer will notify you and request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products not covered by this Limited Warranty.Before calling for service, please review the user’s guide. A check of the PRODUCT's controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT to the service location.Syn248 - Safety Information i4_(SB35031).fm Page 15 Friday, August 2, 2013 10:10 AM

166. What must you return with the PRODUCT to get warranty service?You must:1. Return the entire original package and contents, including the PRODUCT, to the service location along with a description of the malfunction or difficulty; and2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and3. Provide your name, complete and correct mailing address and telephone number.7. Other limitationsUnless you purchase an Extended Warranty, this Limited Warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The Limited Warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this Limited Warranty and you should not rely on any such modification.State/Provincial Law Rights: This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.Syn248 - Safety Information i4_(SB35031).fm Page 16 Friday, August 2, 2013 10:10 AM

17Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please retain your original sales receipt as proof of purchase.8. Extended WarrantyAt its sole discretion, Advanced American Telephones may offer an extended warranty program, which you may purchase for additional warranty protection.Syn248 - Safety Information i4_(SB35031).fm Page 17 Friday, August 2, 2013 10:10 AM

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