VTech Telecommunications 80-8587-00 1.9GHz DECT Cordless Base Unit User Manual 2085 manual

VTech Telecommunications Ltd 1.9GHz DECT Cordless Base Unit 2085 manual

User Manual

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User’s manual
MS2085
DECT 6.0 4-line corded
Small Business Main Console
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary
User’s manual
Quick start guide
MS2085
DECT 6.0 4-line corded
Small Business Main Console
MS2085
DECT 6.0 4-line corded
Small Business Main Console
User's manual
Console
Wall mount bracket
Quick start guide
Ethernet cable
Console power
adapter
Two telephone line cords
(2-conductor)
Handset with coiled
cord installed
Two telephone line cords
(4-conductor)
User’s manual
MS2085
DECT 6.0 4-line corded
Small Business Main Console
Table of contents
Getting started
Quick reference guide .............................. 1
Introduction.................................................... 4
Planning your system................................ 5
Installation...................................................... 6
Table/desktop installation...................... 7
Wall mount installation............................ 9
To mount the console
on the wall ................................................. 9
Wall mount to tabletop
installation................................................11
Adding and registering desksets .......12
To register a deskset to your
MS2085 main console ........................12
To register a cordless handset to
your MS2085 main console .............13
To register a cordless headset to
your MS2085 main console ............14
Deregistering cordless handset or
cordless headset....................................12
To deregister the cordless handset
or headset from the MS2085 main
console.......................................................15
Adding a corded headset......................16
To add a corded headset to the
console.......................................................16
System setup...............................................17
Menu settings..........................................17
Set extension number .........................18
Unassign extension number.............19
Prime line ..................................................20
Line group.................................................21
Set line mode ..........................................22
Set master.................................................23
Network setup ........................................24
Network info ............................................26
Ringer volume.........................................27
Ringer tone...............................................28
Delay ring ..................................................29
Set Date/Time.........................................30
One Touch.................................................31
Assign a one-touch entry..................31
Review the one-touch entry ............33
Edit the one-touch key:......................33
Delete an one-touch key:..................34
LCD Language .........................................35
Area codes................................................36
Key Tone ....................................................37
LCD contrast ............................................37
Dial mode..................................................38
AUTO-MUTE ..............................................38
Hold reminder .........................................39
Voice announce......................................39
Phone rename.........................................40
Set default.................................................40
Customer support .................................40
Telephone operation
Telephone basic operation ...................41
Line indicators.........................................41
Making a call............................................41
On hook dialing (predialing) ............42
Using the speakerphone....................42
Answering a call ....................................42
Temporary ringer silencing...............42
Redial...........................................................43
Auto-redial................................................44
Options while on calls............................45
Call waiting...............................................45
Volume control .......................................45
Mute .............................................................46
Temporary tone dialing ......................46
Hold..............................................................47
Switching between lines....................47
Call privacy...............................................48
Chain dialing............................................49
Join a call in progress.........................50
Conference calls ....................................50
Intercom.........................................................52
Make an intercom call to an
extension ...................................................52
Answer an intercom call....................52
End an intercom call............................52
Answer an incoming call during an
intercom call............................................52
Call transfer .................................................53
Blind transfer...........................................53
Transfer a call and speak to the
receiving party........................................54
Answer a transferred call..................54
Voice page ....................................................55
Page a single device............................55
Page all devices .....................................55
End a page ..............................................55
Directory
About the directory..................................56
Capacity .....................................................56
Create directory entries .........................57
Create a new directory entry ..........57
Review directory entries ....................57
Search directory.........................................58
Search by name .....................................58
Dial, delete or edit entries....................59
Display dial ...............................................59
Delete an entry.......................................59
Edit an entry ............................................59
Caller ID
About caller ID ...........................................60
Information about caller ID with
call waiting ...............................................60
Caller ID Information...............................61
How the caller ID information
(call log) works.......................................61
Caller ID operation ...................................62
Memory match........................................62
Missed (new) calls indicator.............62
Review the caller ID information...62
View dialing options.............................63
Dial a call history entry......................63
Delete entries..........................................63
Save a call history entry to the
directory.....................................................64
Reasons for missing caller ID
information...............................................65
Answering system
Auto attendant setup (for
answering system)................................66
Announcement .......................................66
Auto attendant on/off ........................66
Auto attendant delay ..........................67
Delete all central mailbox
messages...................................................69
Reset auto attendant...........................69
Private mailbox setup .............................70
Private mailbox on/off........................70
Private mailbox delay..........................70
Announcement .......................................70
Delete all private mailbox
messages...................................................71
Record memo ..........................................71
Call intercept ...........................................72
Answering system setup........................72
Remote access code............................73
Message alert ..........................................73
Message Length .....................................74
Call screening..........................................74
Record time..............................................74
About the auto attendant.....................75
Answering system capacity..............75
Auto attendant operation .....................76
Using the auto attendant .................76
Auto attendant flow chart ................77
Answering system operation...............78
New message indication....................78
Message playback .................................78
Options during playback....................78
Remote access............................................79
Maintenance.................................................81
Important safety information ..............82
FCC part 68 and ACTA............................84
FCC part 15..................................................85
Limited warranty........................................86
Technical specifications .........................88
Getting started
Quick reference guide
MENU/SELECT
CALL HISTORY
Press to enter the menu.
While in the menu, press to
select an item or save an
entry or setting.
Press to view caller ID
information (page 61).
MESSAGE WAITING
indicator
On when there are new or
missed calls (page 61).
ANSWER ON keys
Press to show the
automatic answer options
for that line ().
LINE 1-LINE 4 keys
Press to make or answer
a call on the desired line
(pages 40-41).
CANCEL
While in a menu, press to
cancel an operation and exit
the menu display.
DELETE
While playing a message,
press to delete the
message (page 62).
While reviewing the caller
ID information, press to
delete an individual entry
(page 62).
While predialing, press to
delete digits (page 41).
DIRECTORY
Press to view directory
information ().
Navigation keys
While in menus, press or to scroll through the menus, highlight
items or change settings. Press REPEAT to return to the previous menu.
While entering names or numbers, press
the cursor to the left or right.
REPEAT or SKIP
to move
While playing back messages, press REPEAT once to repeat the
message, or press REPEAT twice to hear the previous message, or
press SKIP to skip to the next message.
Getting started
Quick reference guide
One-touch keys, EXT 1-16
Press to intercom with the
desired extension number
(page 51).
Press and hold to broadcast
your voice to that extension ().
MIC
SPEAKER
Press to turn on the
speakerphone. Press again to
turn it off (page 41).
Directory card
To write names on the directory card, follow the steps below:
1. Pull out the directory card.
2. Write the information on the directory card.
3. Replace the directory card and the plastic cover.
Getting started
Quick reference guide
FLASH
CONFERENCE
During a call, press to answer
an incoming call when you
receive a call waiting alert
(page 44).
Press to add another extension
or outside line to an existing
call (pages 49-51).
HOLD
TRANSFER
Press to place an outside
call on hold (page 46).
Press to transfer a call to an
extension (page 53).
INTERCOM
AUTO REDIAL
When in idle mode, press
to initiate an intercom call
(page 51).
Press repeatedly to view the
last 10 numbers dialed
(page 43).
MUTE
During a call, press to mute
the microphone (). During
an incoming call, press to
mute the ringer (page 41).
S/VOLUME/T
During a call, press to adjust the
listening volume (page 44).
During message playback, press
to adjust the playback volume
(page 77).
HEADSET
When a corded headset is
connected to the console,
press to get a line, answer a
call or hang up (pages 41-42).
The red indicator is on when
the headset is in use.
LOWER
When assigning an One-touch
key, press to store the number
to the desired location..
Main menu
The > symbol highlights a menu item.
Main menu
Menu
•
•
•
•
•
•
•
System Setup
Ringers
Set Date/Time
One Touch
Phone Settings
Registration
Customer Support
Using menus
• Press MENU/SELECT to show the first menu item,
System Setup.
or
to scroll through menu items.
• Press
• Press MENU/SELECT to select or save changes to
a highlighted menu item.
• Press CANCEL to cancel an operation, exit the
menu display or return to the idle screen.
• Press /REPEAT to back up to the previous menu.
Getting started
Introduction
This AT&T Small Business System is expandable to a 16-extension telephone
system, with a maximum of 15 MS2015 extension desksets and a MS2025
cordless telephone. This system is not compatible with any other AT&T 4-line
small business telephones, except for the MS2015 and MS2025 telephones.
The MS2085 telephone is hearing-aid compatible and can be connected to
four incoming telephone lines. This telephone features a speakerphone for
handsfree use and a headset jack compatible with most two-band 2.5mm
headsets (sold separately).
There are two additional ports, known as the LAN port and PC port. The
Ethernet port allows the MS2085 telephone to connect with extension
desksets via a router. The PC port is for connecting the telephone to another
device such as a personal computer.
The MS2085 console enables paging, intercom, and call transfers between
system extensions and is capable of connecting three parties (two external
lines and a system extension) in the same conference call.
This telephone also features a 32-number one- and two-touch memory for
faster dialing and has a directory that can store up to 50 additional numbers
with names. This telephone has a caller ID feature that supports caller ID
with call waiting service. Caller ID services are subscriber services available
from many telephone service provider for a fee. The telephone can store up
to 200 caller ID entries.
Your MS2085 telephone also features a built-in digital answering system with
a central and private mailbox each that can store approximately 60 minutes
of messages, memos and conversations or a total of up to 99 messages.
You can access the answering system from a remote non-system touch-tone
telephone or from another system telephone. This MS2085 telephone is
equipped to function as an Auto Attendant in a multi-telephone system. An
Auto Attendant telephone can pick up and redirect incoming calls to other
extensions in your telephone system. You can assign more than one Auto
Attendant for your telephone system. For details, see the Auto attendant
operation section (pages 59-63). This user’s manual contains detailed
instructions for using your AT&T Small Business System MS2085 telephone.
Please read this user’s manual before using this telephone.
Getting started
Planning your system
The MS2085 package includes only the telephone console. You have to
purchase MS2015 extension deskset and/or MS2025 cordless handset
separately to expand your system. To order them, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. The MS2085 telephone can accommodate a maximum
of 15 extension desksets and a cordless handset.
Ethernet switch
(up to 15 stations)
Phone lines
M2015
M2085
Console Station
+06
1((
+06
%#0%'.
1((
%#0%'.
M2025
Cordless handset
NOTES:
• You must have modular telephone jacks and electrical outlets not controlled by wall switches near
where you are installing the phones.
• The auto-attendant function is available only on MS2085 telephone.
• Assign a different system extension number EXT XX to each system telephone (see the
EXTENSION NUMBER section on page XX). We recommend assigning EXT 11 to an auto-attendant
telephone. Every individual phone in your telephone system MUST be assigned a unique extension
number for the intercom feature to work.
Getting started
Installation
Install the console close to the telephone jacks, a router and a power outlet
not controlled by a wall switch. The telephone can be placed on a flat surface
or vertically mounted on the wall (page XX). For optimum range and better
reception, place the console in a central and open location.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filters between the
telephone line cords and the telephone wall jacks (see page XX). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the console
display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the console too close to:
• Communication devices such as television sets, VCRs, or other
cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
work bench.
Getting started
Table/desktop installation
1. Plug the end of the coiled
handset cord into the
HANDSET jack on the left
side of the telephone.
2. Lift the kickstand as the arrows indicated below to detach it from the
console. There are seven grooves designed to hold the console in different
angles for maximum visibility. Snap the kickstand into the desired groove
until it locks into place.
3. Install the telephone line cords and power adapter as shown below. If
you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
Option 1: To connect two 2-line wall jacks
Plug the another end of the
Plug the other end of the
Ethernet cable into a router
Plug the larger
end of the console
power adapter into
an electrical outlet
not controlled by a
wall switch.
Plug the small end of the
console power adapter into the
power jack on the back of the
console.
Line 3/4
Router
telephone line into a 2-line
telephone wall jack
Line 1/2
If you have DSL
high-speed
Internet service,
a DSL filter (not
included) is
required on each
DSL line.
The DSL filter
must be plugged
into the telephone
wall jack.
Plug one end of the
Ethernet cable into
the Ethernet jack
at the back of
the console.
Plug one end of the
black telephone line
cord into the L3/4
jack at the back of
the console.
Plug one end of the black telephone
line cord into the L3/4 jack at the back
of the console.
Getting started
Table/desktop installation
Option 2: To connect four single line wall jacks
Plug the other end
of the Ethernet
cable into a router
Plug the another end of the
telephone line into a 1-line
telephone wall jack
Plug one end of the
Ethernet cable into the
Ethernet jack at the back
of the console.
Line 4
Line 3/4
Line 2
Router
Plug the larger
end of the
console power
adapter into an
electrical outlet
not controlled by
a wall switch.
Plug the small end of the
console power adapter into
the power jack on the back
of the console.
Line 1/2
If you have DSL
high-speed
Internet service,
a DSL filter (not
included) is
required on each
DSL line.
The DSL
filter must be
plugged into the
telephone wall
jack.
Plug one end of the telephone
line cord into the L1, L1/2, L3
and L3/4 jack at the back of the
console.
The console takes at least one minute to start up.
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit
our website at www.telephones.att.com, or call 1
In Canada, dial
(800) 222-3111.
1 (866) 288-4268.
2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.
Getting started
Wall mount installation
To mount the console on the wall:
1. Unplug the power adapter from the power outlet. Unplug the telephone
line cords from the wall jacks (or DSL filters). Unplug the Ethernet cable
from the router.
2. Put the corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the phone is
mounted on the wall.
Protruding edge
Handset tab
2. Lift the kickstand to detach it from the console, then snap it into the
outermost groove until it locks into place.
3. Install the wall mount bracket to the console as shown below. Insert the
upper tabs of the mounting bracket into the upper slots of the console.
Press the lower tabs of the mounting bracket into the lower slots of the
console until they lock into place.
Getting started
Wall mount installation
4. Install the telephone line cords and power adapter as shown below.
Router
Line 1/2
Line 2
Line 3/4
Line 4
To connect two 2-line wall jacks, refer to the Option 1: To connect two
2-line wall jacks illustration on page 7.
5. Align the upper wall mounting hole on the back of the console with the
upper tab of the standard wall plate. Make sure the lower wall mounting
hole on the mounting bracket also aligns with the lower tab of the
standard wall plate. Push the console down until it clicks securely in place.
6. Bundle the telephone line cord and power adapter cord neatly with
twist ties.
10
Getting started
Wall mount installation
Wall mount to tabletop installation
To change the console from the wall mount position to tabletop position,
follow the steps below.
1. If the telephone line cords and power adapter cord are bundled, untie
them first.
2. Push the console up to remove it from wall. Unplug the telephone line
cords (or DSL filters) from the wall. Unplug the power adapter from the
power outlet. Unplug the Ethernet cable from the router.
3. See Table/desktop installation. on pages 7-8.
11
Getting started
Adding and registering desksets
Your telephone can support up to 15 desksets. The desksets must be registered
to the console before use. You must register each deskset separately.
Make sure your deskset is installed properly. Start registration when the deskset
screen shows IP obtained: XXX.XXX.X.X Press SELECT to proceed.
To register a deskset to your MS2085 main console
1. The deskset shows IP obtained: XXX.XXX.X.X Press
SELECT to proceed. before you begin registration.
2. On the main console, press MENU/SELECT.
3. The deskset screen displays Enter the name of the
Console that this phone is connected to. Then the
screen displays Console’s name:
4. Use the dialing key on the deskset to enter the name
of Console.
• Press DELETE to delete a character.
• Press and hold DELETE to delete all characters.
• Press /REPEAT or /SKIP to move the cursor
left or right.
5. Press MENU/SELECT to save. The deskset screen
displays Connecting to Console X... (Console X
represents the deskset name).
6. It takes up to 60 seconds to complete the
registration. You hear a confirmation tone when the
registration is successful. The console shows Deskset
is connected to Console X and the deskset shows
Deskset X (Deskset X represents the deskset name).
7. Press any key on the deskset to confirm. The deskset
screen displays Please set and extension number to
this phone.
8. Press /REPEAT or /SKIP to choose the desired
extension number. The extension ranges from 11
to 26.
9. Press MENU/SELECT to confirm. You hear a
confirmation tone.
NOTE: If the registration is not successful, the console screen
displays Deskset cannot connect to Console X with an error tone,
the deskset screen displays Check Console in idle screen. Try the
registration process again.
12
L1
L2
L3
L4
IP obtained:
XXX.XXX.X.X
Press SELECT
To proceed
L1
L2
L3
L4
Enter the name of
the Console that
this phone is
connected to.
L1
L2
L3
L4
Console’s name:
L1
L2
L3
L4
Connecting to
Console X
...
L1
L2
L3
L4
Deskset is
connected to
Console X
L1
L2
L3
L4
Please set an
extension number
to this phone
L1
L2
L3
L4
Set Ext no.
11
Getting started
Adding and registering a cordless handset
You can add a new handset (MS2025, purchased separately) to your telephone
system, but it must be registered with the MS2085 main console before use.
When first purchased, the expansion handset shows Choose Handset in
Registration at base menu. And put handset on cradle to register.
If the handset does not have enough power to proceed with the registration,
you need to charge the new handset for at least five minutes (see Battery
installation and charging in the cordless handset manual). Start registration
when the handset screen shows Choose Handset in Registration at base menu.
And put handset on cradle to register.
To register a cordless handset to your MS2085 main console
1. Make sure the cordless handset is out of the
charger and the screen shows Choose Handset in
Registration at base menu. And put handset on
cradle to register.
2. On the MS2085 main console, press MENU/SELECT.
3. Scroll down to Registration and press MENU/SELECT.
4. Press MENU/SELECT again to select Handset. The
MS2085 main console screen shows Registering
handset... (Put handset on cradle to start).
5. Place the unregistered cordless handset into the
charger. The handset beeps once and begins
registering to the MS2085 main console. It takes up
to 60 seconds to complete the registration. There
is a beep sound when the registration is successful.
The MS2085 main console shows Handset registered
and then the handset shows Handset X (Handset X
represents the handset name).
L1
L3
L4
System Setup
Ringers
Set Date/time
One Touch
Phone Settings
>Registration
Customer Support
L1
L2
L3
L4
Registration
>Handset
DECT Headset
L1
NOTES:
L2
L2
L3
L4
Registering
1. If the registration is not successful, the MS2085 main console screen
displays Registration failed with an error tone. To reset the
handset, remove the handset from the cradle. Try the registration
process again.
2. Make sure to remove all unregistered system handsets or cordless
headset from the cradles before registering a new handset.
13
handset...
(Put handset on
cradle to start)
Getting started
Adding and registering a cordless headset
You can use this phone handsfree when you register a DECT 6.0 cordless
headset to the MS2085 main console. You can only register one cordless
headset to the MS2085 main console. The cordless headset must have a
charged battery. Make sure the headset battery is properly installed.
The telephone system is compatible with certain AT&T DECT 6.0 cordless
headsets. Visit www.telephones.att.com/headsets for a list of
compatible cordless headsets.
To register a cordless headset to your MS2085 main console
1. Place the headset in the headset charger and allow
it to charge for at least five minutes before beginning
registration. Make sure the headset is out of the
headset charger before you begin registration.
2. On the MS2085 main console, press MENU/SELECT.
3. Scroll down to Registration and press MENU/SELECT.
4. Set your headset to discoverable mode, refer to the
user’s manual of your headset for instructions.
5. Press
or
to scroll to DECT Headset then press
MENU/SELECT. The MS2085 main console shows
Registering DECT Headset... It takes up to
60 seconds to complete the registration.
L1
L2
L3
L4
System Setup
Ringers
Set Date/time
One Touch
Phone Settings
>Registration
Customer Support
L1
L2
L3
L4
Registration
Handset
>DECT Headset
Deregistration
6. The MS2085 main console shows DECT Headset
registered and you hear a confirmation tone when
the registration is successful.
L1
Refer to the user’s manual of your cordless headset
for more details on registration. For a list of
compatible DECT 6.0 cordless headset, visit
www.telephones.att.com/headsets.
14
L2
L3
L4
Registering
DECT headset...
Getting started
Deregistering cordless handset or cordless headset
You may need to deregister your cordless handset or headset when you have
a registered handset or headset and need to replace one. Please read all
the instructions on this page before beginning the deregistration process.
Please make sure the telephone system is not in use before deregistration.
To deregister the cordless handset or headset from the MS2085
main console
1. On the console, press MENU/SELECT.
2. Scroll down to Registration and press MENU/SELECT.
3. Scroll down to Deregistration and press
MENU/SELECT.
4. Press MENU/SELECT.
5. Press MENU/SELECT to choose Handset.
-ORor
to choose DECT Headset.
Press
6. The console screen shows Deregister Handset?
Press  to confirm if you selected DECT Headset.
Press MENU/SELECT to confirm.
7. The console shows Deregistering. It takes up to 10
seconds to complete the deregistration.
• If you are deregistering the cordless handset,
the console shows Handset deregistered and a
confirmation tone when the deregistration
is successful.
• If you are deregistering the DECT headset, the
console shows DECT Headset deregistered and
a confirmation tone when the deregistration
is successful.
L1
L2
L3
L4
Registration
Handset
>DECT Headset
Deregistration
L1
L2
L3
L4
Degistration
>Handset
DECT Headset
Deregistration
L1
L2
L3
L4
Deregister
Handset?
Press