VTech Telecommunications 80-8589-00 1.9GHz Cordless Handset User Manual 2025 manual 1
VTech Telecommunications Ltd 1.9GHz Cordless Handset 2025 manual 1
User Manual
User’s manual
MS2025
DECT 6.0 4-line
Small Business Cordless Handset
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Congratulations
on your purchase of this AT&T product. Before using this AT&T product,
please read the Important safety information on pages 54- of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Model number: MS2025
Type: DECT 6.0 4-line Small Business Cordless Handset
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be found on the
bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
© 2010-2011 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
SynJTM is a trademark of Advanced American Telephones.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.
The ENERGY STAR® program (www.energystar.gov)
recognizes and encourages the use of products that
save energy and help protect our environment. We
are proud to supply this product with an ENERGY
STAR® qualified power adapter meeting the latest
energy efficiency guidelines.
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Parts checklist
Check to make sure the telephone package includes the following items:
Cordless handset
MS2025
User's manual
MS2025
Quick start
guide
User’s manual
MS2025
DECT 6.0 4-line
Small Business Corless Handset
Quick start guide
MS2025
DECT 6.0 4-line corded
Small Business Corless Handset
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Charger for
cordless handset
with power adapter
installed
Battery for
cordless handset
Battery compartment
cover
Table of contents
User’s manual
MS2025
DECT 6.0 4-line
Small Business Cordless Handset
Getting started
Quick reference guide .............................. 1
Charger installation.................................... 5
Battery installation and charging........ 6
Adding and registering a handset ...... 8
To register a handset to a MS2085
console......................................................... 8
To register a handset to a MS2015
deskset ......................................................... 9
Deregistering a handset.........................10
To deregister the cordless handset
or headset from the MS2085
console or MS2015 deskset ............10
Adding a corded headset......................11
Telephone settings
Telephone setup ........................................12
Menu settings..........................................12
Ringer volume.........................................13
Ringer tone...............................................13
Delay ring..................................................14
LCD Language.........................................14
Key Tone ....................................................15
LCD contrast ............................................15
Hold reminder .........................................16
Phone rename.........................................16
Telephone operation
Telephone basic operation...................17
Line indicators.........................................17
Making a call............................................17
On hook dialing (predialing)............18
Using the speakerphone....................18
Answering a call ....................................18
Temporary ringer silencing...............19
Redial...........................................................19
Call waiting...............................................20
Volume control .......................................20
Mute .............................................................20
Options while on calls............................21
Temporary tone dialing ......................21
Hold..............................................................21
Switching between lines....................21
Call privacy...............................................22
Record a call............................................23
Chain dialing............................................24
Join a call in progress.........................24
Conference calls ....................................25
Intercom.........................................................27
Make an intercom call to an
extension...................................................27
Answer an intercom call....................27
End an intercom call............................27
Answer an incoming call during an
intercom call............................................27
Call transfer .................................................28
Blind transfer...........................................28
Call transfer using intercom ................29
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Transfer a call and speak to the
receiving party........................................29
Answer a transferred call..................29
Voice page....................................................30
Page a single device............................30
Page all devices.....................................30
Answer a page........................................31
End a page ..............................................31
Directory
About the directory..................................32
Capacity .....................................................32
Exit the directory ...................................32
Create directory entries.........................33
Create a new directory entry ..........33
Review directory entries ....................34
Search directory.........................................35
Search by name .....................................35
Display dial ...............................................36
Delete an entry.......................................36
Edit an entry ............................................37
Caller ID
About the caller ID...................................38
Information about caller ID with call
waiting........................................................38
Caller ID information...............................39
How the caller ID information (call
log) works .................................................39
Caller ID operation...................................40
Memory match........................................40
Missed (new) calls indicator.............40
Review the caller ID information...40
View dialing options.............................41
Dial a call history entry......................41
Save a call history entry to the
directory.....................................................42
Delete entries..........................................43
Reasons for missing caller ID
information...............................................44
Answering system
Private mailbox setup .............................45
Announcement .......................................45
Delete all private mailbox messages
46
Record memo..........................................46
Record time..............................................46
Answering system operation...............47
New message indication....................47
Message playback.................................47
Options during playback....................47
Appendix
Handset screen icons..............................48
Alert tones and lights .............................49
Telephone base alert tones..............49
Maintenance.................................................53
Important safety information ..............54
Important safety information ..............54
FCC part 68 and ACTA............................57
FCC part 15..................................................58
Limited warranty........................................59
Technical specifications .........................68
1
Your product may be shipped with a protective sticker covering the handset
or telephone base display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
Communication devices such as television sets, VCRs, or other
cordless telephones.
Excessive heat sources.
Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
Excessive moisture.
Extremely low temperature.
Mechanical vibration or shock such as on top of a washing machine or
work bench.
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You must install and charge the
handset battery before using the
cordless handset.
See for easy instructions.
Getting started
Quick reference guide
2
Getting started
Quick reference guide
CHARGE light
On when the handset is charging in the telephone
base or charger.
Softkeys (2)
Press to select a menu item displayed above
the key.
While in a menu, press to select an item or save an
entry or setting.
LINE1/LINE2/LINE3/LINE4
Press to make or answer a call.
Flashes quickly when there is an incoming call.
Flashes slowly when a call is on hold.
Press to make or answer a home call.
During a home call, press to answer an incoming call
when you hear a call waiting alert.
Flashes quickly when there is an incoming
home call.
Flashes slowly when a home call is on hold.
INT
Press to make an intercom call.
1
While reviewing a caller ID history entry, press
repeatedly to add or remove 1 in front of the
telephone number before dialing or saving it in the
directory.
TONE
Press to switch to tone dialing temporarily
during a call if you have pulse service.
Press to toggle the name order when saving a caller
ID log entry into a directory.
/SPEAKER
Press to make or answer a home call using the
speakerphone.
Press to turn on the handset speakerphone.
Press again to resume normal handset use.
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers dialed.
While entering numbers, press and hold to insert a
dialing pause.
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Getting started
Quick reference guide
VOL /DIR
Press to scroll up while in menus.
During a call or message playback, press to increase
the listening volume.
Press to show directory entries when the telephone
is not in use.
While entering names or numbers in the directory,
press to move the cursor to the left.
MUTE/DELETE
During a call, press to mute the microphone.
While predialing, press to delete digits.
While reviewing the redial list, directory or caller ID
history, press to delete an individual entry.
While entering or editing a directory entry, press to
erase a digit or character.
While the handset is ringing, press to silence the
ringer temporarily.
During message or announcement playback, press to
delete a message or announcement.
OFF/CANCEL
While using menus, press to cancel an operation,
back up to the previous menu, or exit the menu
display.
Press and hold to return to idle mode.
During a call, press to hang up.
Press and hold while the telephone is not in use to
erase the displayed messages (XX Missed calls).
While the handset is ringing, press to silence the
ringer temporarily.
VOL /CID
Press to scroll down while in menus.
During a call or message playback, press to decrease
the listening volume.
Press to show the caller ID history when the
telephone is not in use.
While entering names or numbers in the directory,
press to move the cursor to the right.
# (pound key)
Press repeatedly to display other dialing options
when reviewing a caller ID history entry.
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Getting started
Quick reference guide
Main menu
The > symbol highlights a menu item.
Main menu
Ringers ()
Phone Settings ()
Using menus
Press MENU/SELECT or MENU to show the first
menu item, Ringers.
Press or to scroll through menu items.
Press MENU/SELECT or SELECT to select or
save changes to a highlighted menu item.
Press EXIT to cancel an operation, exit the
menu display or return to the idle screen.
Press REP to back up to the previous menu.
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5
Plug the power adapter into an electrical out-
let not controlled by a wall switch.
Getting started
Charger installation
6
Install the battery as shown on . Once you have installed the battery, the
screen indicates the battery status (see the table below). If necessary, place
the handset in the telephone base or charger to charge the battery. For best
performance, keep the handset in the telephone base or charger when not in
use. The battery is fully charged after 16 hours of continuous charging. See
the table on for battery operating times.
If the screen shows Place in charger and flashes, you need to charge the
handset without interruption for at least 30 minutes to give the handset
enough charge to use the telephone for a short time. The following table
summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank or
shows Place in charger
and flashes.
The battery has no or very little
charge. The handset cannot be used.
Charge without interruption
(at least 30 minutes).
The screen shows
Low battery and
flashes.
Battery has enough charge to be
used for a short time.
Charge without interruption
(at least 30 minutes).
The screen shows
HANDSET X.
Battery is charged. To keep the battery
charged, place it in the
telephone base or charger
when not in use.
NOTE: If you are on a phone call in low battery mode, you hear four short beeps
every minute.
Getting started
Battery installation and charging
7
Getting started
Battery installation and charging
Plug the battery connector securely
into the socket inside the handset
battery compartment. Insert the
supplied battery with the label
THIS SIDE UP facing up as indicated.
1. Align the cover flat against
the battery compartment, then
slide it upwards until it clicks
into place.
2.
Install the battery as shown below.
Charge the handset by placing
it face up in the charger. The
CHARGE light is on when
charging.
3.
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The CHARGE light
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery (model BT183342). To order a
replacement power adapter, visit our website at www.telephones.att.com, or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
If you do not use the handset for a long time, disconnect and remove the battery to prevent pos-
sible leakage.
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8
You can add a new handset to your telephone system, but it must be registered
with the MS2085 console or MS2025 deskset before use. Each MS2085 or MS2025
supports one cordless handset. When first purchased, the expansion handset
shows Choose Handset in Registration at base menu. And put handset on
cradle to register.
If the handset does not have enough power to proceed with the registration, you
need to charge the new handset for at least five minutes (see Battery installation
and charging on page 6). Start registration when the handset screen shows
Choose Handset in Registration at base menu. And put handset on cradle to
register.
To register a handset to a MS2085 console
Make sure the cordless handset is out of the charger and the screen
shows Choose Handset in Registration at base menu. And put handset
on cradle to register.
On the MS2085 console, press MENU/SELECT.
Scroll down to Registration and press MENU/SELECT.
Press MENU/SELECT again to select Handset. The MS2085 console screen
shows Registering handset... (Put handset on cradle to start).
Place the unregistered handset into the charger. The handset beeps once
and begins registering to the MS2085 console. It takes up to 60 seconds
to complete the registration. There is a beep sound when the registration
is successful. The MS2085 console shows Handset registered and then the
handset shows EXT XX (X represents the extension number).
NOTES:
If the registration is not successful, the console screen displays Registration failed with an
error tone. To reset the handset, remove the handset from the charger. Try the registration
process again.
Make sure to remove all unregistered system handsets or cordless headset from the charger
before registering a new handset.
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Getting started
Adding and registering a handset
9
Getting started
Adding and registering a handset
To register a handset to a MS2015 deskset
Make sure the cordless handset is out of the charger and the screen
shows Choose Handset in Registration at base menu. And put handset
on cradle to register.
On the MS2015 deskset, press MENU/SELECT.
Scroll down to Registration and press MENU/SELECT.
Press MENU/SELECT again to select Handset. The MS2015 deskset screen
shows Registering handset... (Put handset on cradle to start).
Place the unregistered handset into the charger. The handset beeps once
and begins registering to the MS2015 deskset. It takes up to 60 seconds
to complete the registration. There is a beep sound when the registration
is successful. The MS2015 deskset shows Handset registered and then the
handset shows EXT XX (X represents the extension number).
NOTES:
If the registration is not successful, the deskset screen displays Registration failed with an
error tone. To reset the handset, remove the handset from the charger. Try the registration
process again.
Make sure to remove all unregistered system handsets or cordless headset from the charger
before registering a new handset.
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NOTES:
If the deregistration process is not successful, you might need to reset the system and
try again. To reset, you can press CANCEL on the telephone base. You can also reset the
telephone base by unplugging the power from the telephone base and plugging it back in.
To register a cordless handset again, refer to the registration information on pages 8-9.
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You may need to deregister your cordless handset or headset when you have
a registered handset or headset and need to replace one. Please read all
the instructions on this page before beginning the deregistration process.
Please make sure the telephone system is not in use before deregistration.
To deregister the cordless handset or headset from the MS2085 console
or MS2015 deskset
On the console or deskset, press MENU/SELECT.
Scroll down to Registration and press MENU/SELECT.
Scroll down to Deregistration and press MENU/SELECT.
Press MENU/SELECT.
Press MENU/SELECT to choose Handset.
-OR-
Press or to choose DECT Headset.
The screen shows Deregister Handset? Press <SELECT> to confirm if you
selected HANDSET, or Deregister DECT Headset? Press <SELECT> to
confirm if you selected DECT Headset. Press MENU/SELECT to confirm.
The console shows Deregistering. It takes up to 10 seconds to complete
the deregistration.
If you are deregistering the cordless handset, the console shows
Handset deregistered and a confirmation tone when the deregistration
is successful.
If you are deregistering the DECT headset, the console shows DECT
Headset deregistered and a confirmation tone when the deregistration
is successful.
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Getting started
Deregistering a handset
11
You can use this handset handsfree when you install any industry-standard
2.5mm corded telephone headset (purchased separately). For best results,
use an AT&T 2.5mm corded headset. To purchase a headset, visit our website
at www.telephones.att.com, or call 1 (800) 222-3111. In Canada,
dial 1 (866) 288-4268. See for instructions on using the corded headset
with this handset.
Getting started
Adding a corded headset
12
Menu settings
Use this menu to change the handset settings.
Press MENU/SELECT or MENU when in idle mode (when the telephone istelephone is is
not in use) to enter the main menu.
Press or to highlight the feature to be changed.to highlight the feature to be changed.
The highlighted indicates the selected menu item.
Press MENU/SELECT or the softkey to select the menu item.to select the menu item.
Press OFF/CANCEL to exit setup without making changes.
NOTE: Press OFF/CANCEL to cancel an operation, exit the menu display, or return to idle
mode.
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Telephone settings
Telephone setup
13
Telephone settings
Telephone setup
Ringer volume
Use this feature to set the ringer volume to one of six levels or turn the ringer
off. When the ringer is off, the icon appears on the handset screen. The
handset stores the volume setting for all lines.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Ringers then press MENU/SELECT.
Press MENU/SELECT again to select Ringer volume.
Press or on the handset to adjust the ringer volume.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. There is a confirmation tone. To exit without making changes, press
OFF/CANCEL.
NOTE: The ringer volume also determines the ringer volume for intercom calls (). If the
handset ringer volume is set to off, that handset is silenced for all incoming calls, including
intercom calls.
Ringer tone
Use this feature to choose one of the ten ringer tones for incoming calls. You
can choose different ringer tones for different lines so you can easily identify
which line is calling.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Ringers then press MENU/SELECT.
Press or to highlight Ringer tone then press MENU/SELECT.
Press or to select the desired line (Line 1, Line 2, Line 3 or Line 4),
then press MENU/SELECT.
Press or to select a desired ringer tone.
Repeat steps 4-5 above to choose ringer tones for other lines if desired.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. There is a confirmation tone. To exit without making changes, press
OFF/CANCEL.
NOTE: If you turn off the ringer volume, you will not hear ringer
tone samples.
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Telephone settings
Telephone setup
Delay ring
Use this feature to set the length of time before an incoming call will ring.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Ringers then press MENU/SELECT.
Press or to highlight Delay ring then press MENU/SELECT.
Press or to select a desired line (Line 1, Line 2, Line 3 or Line 4),
then press MENU/SELECT.
Press or to highlight the desired time (2 seconds to 30 seconds).
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
LCD Language
This feature allows you to change the language used for handset displays.
The language settings on the console and desksets are independent. By
default, the language is set to English.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Phone Settings then press MENU/SELECT.
Press or to highlight LCD Language then press MENU/SELECT.
Press or to highlight English,Français or Español.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
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Telephone settings
Telephone setup
Key Tone
The handset is set to beep with each key press. If you turn off the key tone,
there are no beeps when you
press keys.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Phone Settings then press MENU/SELECT.
Press or to highlight Key Tone then press MENU/SELECT.
Press or to highlight On or Off.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
LCD contrast
Use this feature to adjust the screen contrast to one of eight levels to
optimize readability in different lighting conditions.
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Phone Settings then press MENU/SELECT.
Press or to highlight LCD Contrast then press MENU/SELECT.
Press or to highlight the desired screen contrast level (Level 1 -
Level 8).
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
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Telephone settings
Telephone setup
Hold reminder
When this feature is on and there is a call on hold for more than three
minutes, the hadnset beeps once every 30 seconds.
To turn this feature on or off:
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Phone Settings then press MENU/SELECT .
Press or to highlight Hold reminder then press MENU/SELECT.
Press or to highlight On or Off.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
Phone rename
Use this feature to rename the handset (up to 12 characters).
To change the setting:
When the handset is idle, press MENU/SELECT or MENU.
Press or to highlight Phone Settings then press MENU/SELECT.
Press or to highlight to Phone Rename MENU/SELECT.
Use the dialing key keys to change the name.
Press or to move the cursor left or right.
Press MUTE/DELETE to delete a character.
Press MENU/SELECT or SET to save the setting and return to the previous
menu. You hear a confirmation tone. To exit without making changes, press
OFF/CANCEL.
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Line indicators
Each of the four indicators on LINE 1-LINE 4 indicate the state of the
corresponding telephone line.
On when the corresponding line is in use.
Flashes slowly when the line is on hold.
Flashes slowly when there is an incoming auto
attendant answering or transferring call on the
corresponding line.
Flashes rapidly when there is an incoming call or a
transferring call on the corresponding line.
Making a call
To make a call from the console:
Press SPEAKER. The telephone comes programmed to use line 1
(default primary line) for calls when you do not press a line key. .
-OR-
To override automatic line selection, press LINE 1-LINE 4 for the
desired line.
2. Wait for a dial tone, then enter the telephone number. The screen displays
the elapsed time as you talk (in hours, minutes and seconds).
To end a call from the console:
Press OFF/CANCEL to hang up.
-OR-
If you are using the speakerphone, press SPEAKER to hang up.
NOTES:
The elapsed time is not affected by accessing services from your telephone service provider.
The handset displays No Line available if all telephone lines are in use.
If you select a line that is recording the message in private mailbox and the Call intercept is
set to Off, the handset displays Recording Private message.
If the console is holding a five-way conference, you hear an error tone when you try to
make a call.
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Telephone operation
Telephone basic operation
18
Telephone operation
Telephone basic operation
To make a call with a corded headset:
Make sure a corded headset is connected to the console ().
Press HEADSET on the console.
Wait for a dial tone, then dial the number.
To hang up, press HEADSET.
To make a call with a cordless headset:
You can make a call using a registered cordless headset and the dial pad on
the console.
Press the ON/OFF button on the cordless headset.
Wait for a dial tone, then dial the number on the base.
To hang up, press thethe ON/OFF button.
On hook dialing (predialing)
Enter the telephone number. Press DELETE to make corrections.
Press SPEAKER to dial.
-OR-
To override automatic line selection, press LINE 1-LINE 4 for the
desired line.
NOTES:
The handset displays No Line available if all telephone lines are occupied.
The handset displays Not available at this time if the selected telephone line is in use.
Using the speakerphone
During a call, press SPEAKER to switch between handsfree speakerphone
and normal handset use. Press SPEAKER again or press OFF/CANCEL.
Answering a call
To answer a call:
Press SPEAKER,HEADSET or the ON/OFF button on a registered
cordless headset.
-OR-
Press the flashing line key.
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Telephone operation
Telephone basic operation
Temporary ringer silencing
Press MUTE/DELETE or SILENCE while the telephone is ringing to silence
the ringer temporarily on the handset only. This turns off the ringer
without disconnecting the call. The next incoming call rings normally at the
preset volume.
Redial
The last 10 telephone numbers dialed (up to 30 digits) are stored in
system memory.
To view and dial the 10 most recently dialed numbers:
Press REDIAL/PAUSE to enter the redial list and display the most recently
called number.
Press or to view other recently called numbers.
Press OFF/CANCEL to exit the redial list.
To redial a number:
To dial the displayed number, lift the handset, or presslift the handset, or press SPEAKER
or HEADSET.
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
To delete a number:
While the screen displays the desired number, press MUTE/DELETEDELETE to
delete the number from the redial memory.
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Telephone operation
Telephone basic operation
Call waiting
If you subscribe to call waiting service with your telephone service provider,
you hear a beep if someone calls while you are in the middle of a call.
Press FLASH to put your current call on hold and take the new call.
Press FLASH at any time to switch back and forth between calls.
Volume control
Use this feature to independently set the listening volume to one of six
levels for each of the listening options (corded handset, corded headset and
speakerphone). While using each, press VOL/ /DIR or VOL/ /CID to adjust
the listening volume.
While adjusting the volume for the corded handset or the corded headset
you hear a triple beep when you reach the minimum or maximum volume
setting.
Mute
Use this feature during a telephone conversation to silence the microphone.
You can hear the caller, but the caller cannot hear you.
To mute a call:
Press MUTE/DELETE. When mute is on, the screen also displays MUTE.
To take a call off mute:
Press MUTE/DELETE again and resume speaking.
NOTE: Transferring the call, changing lines or putting a call on hold also cancels the
mute function.
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Temporary tone dialing
If you have dial pulse (rotary) service only, use this feature to temporarily
switch dial pulse to touch-tone dialing during a call by pressing TONE .
During a call:
Press TONE .
Use the dialing keys to enter the relevant number. The telephone sends
touch-tone signals.
The telephone automatically returns to pulse dialing mode after you end
the call.
Hold
Use this feature to hold one line while accessing another, or as part of the
conference and call transfer features.
While on a call, press HOLD. The LINE 1-LINE 4 indicator for the line on hold
flashes slowly. After the call has been on hold for more than three minutes,
a beep sounds every 30 seconds. (To turn off the reminder beep, see Hold
reminder on the MS2085 console user’s manual).
If you are using the speakerphone, the speakerphone turns off automatically
when you press HOLD.
To release the hold, press and release LINE 1-LINE 4 of the call on hold.
NOTES:
A call on hold after 10 minutes is automatically forwarded to the auto attendant, even if the
auto attendant is not activated. To keep a call on hold longer than 10 minutes, release the
held call within 10 minutes and then place the call on hold again.
You cannot put an intercom call on hold.
Switching between lines
Use this feature to switch between lines during an outside call:
Press LINE 1-LINE 4 of another telephone line to make or answer another
call. The current call is put on hold automatically.
To return to the first call, press the original LINE 1-LINE 4. The second line
is put on hold automatically.
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Telephone operation
Options while on calls
22
Telephone operation
Options while on calls
Call privacy
To ensure call privacy, this telephone allows only one set at a time to
use a line. You can also block all system handsets from joining a phone
conversation (see page 24 for instructions for joining calls).
To enable call privacy:
During the call, press MENU/SELECT or MENU.
Press or to highlight Call Privacy, then press MENU/SELECT.
Press or to highlight ON, then press MENU/SELECT. The handset
displays PRIV. Any other extensions are dropped and no extensions can
join the call. If another extension tries to access the line you are using, it
displays Privacy.
To cancel call privacy:
During the call, press MENU/SELECT or MENU.
Press or to highlight Call Privacy, then press MENU/SELECT.
Press or to highlight OFF, then press MENU/SELECT. Other telephones
can now join the call by pressing the appropriate line key.
NOTES:
Call privacy is automatically canceled when you end a call.
You cannot set call privacy during intercom or conference calls.
Call privacy applies only to system telephones. It does not affect non-system phones using
the same line(s).
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Telephone operation
Options while on calls
Record a call
Use this feature to record a phone conversation during a call. The recording
is treated the same as memos and is always marked as a new message in
the private mailbox. However, the (Messages) indicator does not flash
for new or missed recorded calls. You cannot record a conference call or
an intercom call and you cannot use another line while you are recording a
phone conversation.
To record a call:
While on a call, press MENU/SELECT or MENU.
Press or to highlight Record Call, then press MENU/SELECT.
Press or to highlightto highlight Start recording then press MENU/SELECT. The
recording starts and the system activates call privacy. The handset flashes
REC, and the timer starts counting while recording.
To stop recording:
Press OFF/CANCEL to hang up.
-OR-
While on a call, press MENU/SELECT or MENU.
Press or to highlight Record Call, then press MENU/SELECT.
Press or to highlightto highlight Stop recording then press MENU/SELECT.
To stop recording and continue the call, press MENU/SELECT twice. The system
saves the conversation into the private mailbox.
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Telephone operation
Options while on calls
Chain dialing
While you are on a call, you can initiate a dialing sequence from the numbers
in the directory.
Chain dialing can be useful if you wish to access other numbers (such as
bank account numbers or access codes) from the directory.
To access the directory while on a call:
During the call, press VOL//DIR, then press or toto scroll to the
desired entry.
Press MENU/SELECT to dial the desired entry. To exit without making
changes, press OFF/CANCEL and continue with the conversation.and continue with the conversation.
To access the call history while on a call:
During the call, press VOL//CID, then press or toto scroll to the
desired entry.
Press MENU/SELECT to dial the desired entry. To exit without making
changes, press OFF/CANCEL and continue with the conversation.and continue with the conversation.
NOTE: You cannot edit a directory entry while on a call. See for more details about
the directory.
Join a call in progress
Use this feature to join in an ongoing call on any line that does not have call
privacy set (see Call privacy on page 22 for more information). The screen
displays Conf. when the line is in use.
Press the desired LINE 1-LINE 4 on the console to join in the call, which
becomes a three-way conference (page 25).
NOTE: When you try to join an ongoing call on a line with call privacy on, the screen
displays Privacy and you hear four beep tones.
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Telephone operation
Options while on calls
Conference calls
Use this feature to set up a conference call by using two lines at the same
time. You can also join an intercom call with a call on an outside line. The
outside line call must be established first because an intercom call cannot be
placed on hold.
The system supports a maximum of two outside calls to have two conference
calls with three extensions at a time.
To make a conference call:
Make or answer an outside call.
Press HOLD and call someone on another line, or start an
intercom connection.
-OR-
Call someone on another line, or intercom someone. The first line is
automatically put on hold.
Press MENU/SELECT or MENU.
Press or to highlight Conference the press MENU/SELECT to begin
the conference call.
To talk privately with one party:
Press LINE 1-LINE 4 to talk privately with the person on that line, all other
lines are automatically put on hold.
Press MENU/SELECT or MENU.
Press or to highlight Conference the press MENU/SELECT to resume
the conference call.
To drop one line:
Press LINE 1-LINE 4 to activate the line you want to drop and press
OFF/CANCEL. The other line is put on hold automatically.
Press LINE 1-LINE 4 to resume the call.
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Telephone operation
Options while on calls
To drop an intercom:
Press LINE 1-LINE 4 to activate the external call. The intercom call
drops automatically.
To end a conference call:
Press OFF/CANCEL. The call does not terminate until all extensions hang
up.
NOTES:
If an internal party hangs up, the ongoing call becomes a two-way conversation.
You cannot make any conference calls if all four telephone lines are in use.
If you are experiencing difficulty in using the conference features on this telephone, please
consider using AT&T’s complete line of teleconference services to find a solution that best meets
your needs. AT&T TeleConference Services reduces travel time and expenses while increasing
productivity wherever people are located, enabling you to host truly virtual meetings and share
important information in real time. To sign up for AT&T TeleConference Services, go to:
www.att.com/orderconference for details.
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27
You can use the intercom feature for conversations between the system and
an accessory device, or between two accessory devices. When the system is
on one or more external calls, accessory devices can make intercom calls with
each other. If you have a cordless headset, it can only receive intercom calls.
Each individual phone in the telephone system MUST be assigned a unique
extension number for the intercom feature to work. The assignment is done
automatically when the phone is initially setup.
Make an intercom call to an extension
Press INT on the handset while on a call:
Press MENU/SELECT to choose Intercom.
Press or to scroll to a desired extension, then press MENU/SELECT.
-OR-
Use the dialing keys to enter the desired extension number.
The console displays Intercom to: Device X
(Device X represents the name of destination device).
NOTES:
Before the intercom call is answered, you can cancel the intercom by pressing OFF/CANCEL
or END.
The intercom call automatically cancels if the call is unanswered after one minute.
Press MUTE/DELETE to temporarily silence the intercom ringer.
Answer an intercom call
When you receive an intercom call, you hear a ringing tone and the
handset displays Intercom from: Device X (Device X represents the name
of the calling device).PressPress INT to answer or SPEAKER if you are usingif you are using
the speakerphone.
End an intercom call
Press OFF/CANCEL or press SPEAKER if you are using the speakerphone.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an
alert tone.
To answer the call, press LINE 1-LINE 4. The intercom call ends automatically.
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Telephone operation
Intercom
28
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You can transfer a call to any other system telephone. Once you transfer a
call, it can be answered by any system telephone, not just at the extension
you called.
Blind transfer
While on a call, you can transfer a call directly without notifying the
desired extension:
While on a call, press MENU/SELECT or MENU.
Press or to highlight Transfer, then press MENU/SELECT.
Press or to highlight the desired extension, then pressto highlight the desired extension, then press press MENU/SELECT.
-OR-
Use the dialing keys to enter the desired extension number.
The current line is put on hold. The destination handset rings and the
call is answered by pressing LINE 1-LINE 4. You hear a short tone from
the handset. The outside call is automatically transferred to the desired
extension.
Press OFF/CANCEL or SPEAKER to hang up.
-OR-
You can resume the call by pressing the corresponding flashing line key
LINE 1-LINE 4 before the desired extension answers the call.
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on the MS2085
console user’s manual).
NOTES:
If the desired extension does not answer the intercom call within one minute, the extension
rings as an incoming call to remind the extension user.
If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto
attendant. The console returns to idle mode.
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Telephone operation
Call transfer
29
Transfer a call and speak to the receiving party
You can transfer a call and speak to the receiving party before completing
the transfer while on a call:
Press INT on the handset while on a call:
Press or to highlight Transfer, then press MENU/SELECT.
Press or to highlight the desired extension, then pressto highlight the desired extension, then press press MENU/SELECT.
-OR-
Use the dialing keys to enter the desired extension number.
The current line is put on hold. The destination extension rings and the call
is answered. You can now talk to the destination party.
Press MENU/SELECT to transfer the call to the destination extension.
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on page 16).
NOTE: If the desired extension does not answer the intercom call within one minute, the extension
rings as an incoming call to remind the extension user.
Answer a transferred call
When you hear a short intercom ring from the handset:
Press the INT to intercom with an extension. You can talk privately with
the extension before picking up the outside call that is on hold. Press the
blinking LINE 1-LINE 4 when you are ready to talk to the outside call.
Other options for answering the transferred call:
To answer using the console speakerphone, press SPEAKER before
pressing LINE 1-LINE 4.
To answer handsfree using the corded headset, press HEADSET before
pressing LINE 1-LINE 4.
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Telephone operation
Call transfer using intercom
30
You can directly broadcast messages to the speakerphone of any extension.
The extension you called can respond by pressing the INT to begin a two-
way communication. Any registered cordless handset/deskset can make
pages with each other or with the console. Up to five pairs of pages can be
maintained at a time.
Page a single device
Press INT on the handset while on a call:
Press or to highlight Page, then press MENU/SELECT.
Press or to highlight a desired extension, then press MENU/SELECT.
When the connection is made, both the caller and the destination party
hear three beeps. Speak into the base speakerphone. Your voice is
broadcast to the desired extension.
The destination party can now respond.
Page all devices
Press INT on the handset while on a call:
Press or to highlight Page all, then press MENU/SELECT.
Press or to highlight a desired extension, then press MENU/SELECT.
When the connection is made, both the caller and the destination party
hear three beeps. Speak into the base speakerphone. Your voice is
broadcast to the desired extension.
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Telephone operation
Voice page
31
Telephone operation
Voice page
Answer a page
Press INT on the handset while on a call:
Press or to highlight Page all, then press MENU/SELECT.
Press or to highlight a desired extension, then press MENU/SELECT.
When the connection is made, both the caller and the destination party
hear three beeps. Speak into the base speakerphone. Your voice is
broadcast to the desired extension.
End a page
Press INTERCOM, SPEAKER or place the handset back to the handset to
end page.
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Use the directory to store names and phone numbers. Directory entries are
not shared with other extensions. Each extension has its own directory.
Capacity
The MS2085 console and MS2015 deskset directory can store up to 50
entries, with a maximum of 15 alphanumeric characters (including spaces) for
names and 30 digits for telephone numbers. A convenient search feature can
help you quickly find and dial numbers (page 35).
If there are already 50 entries, the handset shows Memory is full. You cannot
store a new number until you delete one. If you try to view the directory when
there are no entries, the screen displays Directory empty.
Exit the directory
On the telephone base, press OFF/CANCEL to cancel an operation and return
to idle mode.
If you pause for too long while creating or reviewing an entry, the procedure
times out and you have to begin again.
Directory
About the directory
33
Create a new directory entry
Use the following steps to store a name and number in the directory.
When the handset is idle, press VOL//DIR.
The handset displays Directory XXX entries. Press ADD NEW to add
an entry.
Use the dialing keys to enter the name.
Press MUTE/DELETE to delete a character.
Press or to move the cursor to the left or right.
Press MENU/SELECT to save. Use the dialing keys to enter the number.
Press MUTE/DELETE to delete a digit.
Press or to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires
one during actual dialing.
Press OPTION.
Press or to choose Add pause, then press MENU/SELECT or SELECT.
A P appears on the screen.
Store a signal for switching to temporary tone signalling. If you
have dial pulse (rotary) service, this signal is required for some special
services.
Press OPTION.
Press or to choose Send tone, then press MENU/SELECT or SELECT.
A T appears on the screen. All numbers you enter after this will send
touch-tone signals during dialing.
You can store the flash signal required by some special services as part of a
dialing sequence.
Press OPTION.
Press or to choose Add flash, then press MENU/SELECT or SELECT.
A F appears on the screen.
Press MENU/SELECT to save. To exit without making changes, press OFF/
CANCEL.
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Directory
Create directory entries
34
Directory
Create directory entries
Review directory entries
When the handset is idle, press VOL//DIR.
The handset displays Directory XXX entries. Press REVIEW.
Press or to browse through the directory. Entries appear
alphabetically by the first letter in the name.
Press OFF/CANCEL to cancel an operation and return to idle mode.
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35
Search by name
Follow the steps below to search for directory entries on the handset.
When the handset is idle, press press VOL//DIR.
Press or to browse through the directory.browse through the directory.
When a name appears, press the dial pad keys (press the dial pad keys (2-9) to start a
name search.
The directory shows the first name beginning with the first letter
associated with the dial pad key if there is an entry in the directory
beginning with that letter. If there is no entry matching the letter you
press, it remains in the current entry.
4. To see other names starting with the letters on the same dial pad key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
If you press 5 (JKL) once, you see Jennifer.
If you press 5 (JKL) twice, you see Kevin.
If you press 5 (JKL) three times, you see Linda.
If you press 5 (JKL) four times, you see Jennifer.
To view Jessie, press whilewhile Jennifer is displayed.
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Directory
Search directory
36
Directory
Dial, delete or edit entries
You can dial, delete or edit a directory entry (name and number) when it is
shown on the handset. You can use the directory review (page 34) or search
(page 35) to show an entry.
Display dial
When a number is displayed on the screen, you can dial the number pressing
SPEAKER or LINE 1-LINE 4 for the desired line.
Delete an entry
When a directory entry appears, press MUTE/DELETE .
The handset displays Delete Contact? Press MENU/SELECT to confirm. You
hear a confirmation tone.
-OR-
When a directory entry appears, press MENU/SELECT.
Press or to choose Delete, then press MENU/SELECT.
Press MENU/SELECT to confirm.
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Directory
Dial, delete or edit entries
Edit an entry
When a directory entry appears, press EDIT.
Use the dialing keys to edit the name.
Press MUTE/DELETE to delete a character.
Press or to move the cursor to the left or right.
Press MENU/SELECT to save. Use the dialing keys to edit the number.
Press MUTE/DELETE to delete a digit.
Press or to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires
one during actual dialing.
Press OPTION.
Press or to choose Add pause, then press MENU/SELECT or SELECT.
A P appears on the screen.
Store a signal for switching to temporary tone signalling. If you
have dial pulse (rotary) service, this signal is required for some special
services.
Press OPTION.
Press or to choose Send tone, then press MENU/SELECT or SELECT.
A T appears on the screen. All numbers you enter after this will send
touch-tone signals during dialing.
You can store the flash signal required by some special services as part of a
dialing sequence.
Press OPTION.
Press or to choose Add flash, then press MENU/SELECT or SELECT.
A F appears on the screen.
Press MENU/SELECT to save. To exit without making changes, press OFF/
CANCEL.
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38
This telephone supports caller ID services that most telephone service
providers offer. Caller ID allows you to see the name, number, date and time
of calls. Depending on your service subscription, you might see the caller’s
number, or the caller’s name and number from the telephone service provider
after the first or second ring. Caller ID information might not be available
for every incoming call. Callers may intentionally block their names and/or
telephone numbers.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of
the caller before answering the telephone, and while on another call.
It might be necessary to change telephone service to use this feature.
Contact your telephone service provider if:
You have both caller ID and call waiting, but as separate services (you
might need to combine these services).
You only have caller ID service, or only call waiting service.
You do not subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available
in all areas.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment. The time and date, along with the call information,
are from the telephone service provider.
Caller ID information may not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers. To view
caller ID log entries with numbers more than 12 digits, you must save the
entry to the directory (see page 66).
NOTES:
You can use this product with regular caller ID service, or you can use this product’s other
features without subscribing to caller ID or combined caller ID with call waiting service.
The format of telephone numbers displayed depends on the home and local area codes you
set (See Area codes on page 36 for explanations and instructions on area code settings).
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Caller ID
About the caller ID
39
How the caller ID information (call log) works
The telephone stores caller ID information for the last 200 incoming calls in
the handset. Entries are stored in reverse chronological order. The telephone
deletes the oldest entry when the log is full to make room for new calls.
Each extension has independent caller ID information. Deleting the caller ID
information on any one extension does not affect the caller ID information on
other extensions.
If you answer a call before the information appears on the screen, it does
not show in the caller ID information.
If there are more than one caller ID appears on the handset at the same
time, press or to view the caller ID.
Review the caller ID information to determine who called, to easily return the
call, or to copy the caller’s name and number into your directory.
NEW indicator turns on and XX Missed call(s) appears if there are new call
log entries (including new or missed calls).
The time and date of the call and the caller’s name and telephone number
are included in the display.
Caller ID information appears on the screen as the telephone rings, or until
the caller hangs up, or until the call has been answered at another extension,
or until the call ends.
If you subscribe to caller ID service, this phone automatically resets the time
and date each time new call information is received.
NOTES:
The caller ID information might not be available for every incoming call. Callers might
intentionally block their names and/or telephone numbers.
Each entry can store up to 30 digits for the telephone number and 17 characters for the
name. If the telephone number has more than 12 digits, only the last group of digits within
the limit displays. You need to save the entry first in order to review the entire number.
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Caller ID
Caller ID information
40
Memory match
If the incoming telephone number is an exact match with a telephone
number in your directory, the name that appears on the screen matches the
corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how
you entered it into your directory.
NOTE: The number you see on your caller ID is in the format from the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).
The telephone system ignores the area code when searching for a match and displays the
name of the first corresponding number from the directory.
Missed (new) calls indicator
When the handset is in idle mode and has new or missed calls, it displays
XX Missed call(s).
All new or missed entries are counted as missed calls. Each time you review
a call history entry with the icon new, the number of missed calls decreases
by one. When all the entries in the caller ID information become old (have
been reviewed), the system removes the missed calls alert from the display,
and the NEW indicator turns off.
Review the caller ID information
When the handset is idle, press VOL/ /CID.
The handset displays Call History XXX Miss calls. Press REVIEW.
Press or to review the caller ID information. The call history entries
are stored in reverse chronological order starting with the most recent
entry.
To exit without making changes, press OFF/CANCEL.
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Caller ID
Caller ID operation
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Caller ID
Caller ID operation
View dialing options
Although the incoming call history entries have 10 digits (the area code plus
the seven-digit number), in some areas, you may need to dial the seven digits
only, 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change and store the number of digits that you dial in the call
history.
While reviewing the call history, press # (pound key) repeatedly on the
console to show different dialing options for local and long distance numbers
before dialing or saving the telephone number in the directory.
Dial a call history entry
When in the call history, press or to browse the number you wish to
call.
Press SPEAKER.
-OR-
Press LINE 1-LINE 4 for the desired line.
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Caller ID
Caller ID operation
Save a call history entry to the directory
When in the call history, press or to browse the desired number to
save.
Press COPY. Use the dialing keys to edit the name.
Press MUTE/DELETE to delete a character.
Press or to move the cursor to the left or right.
Press MENU/SELECT to save. Use the dialing keys to edit the number.
Press MUTE/DELETE to delete a character.
Press or to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires
one during actual dialing.
Press OPTION.
Press or to choose Add pause, then press MENU/SELECT or SELECT.
A P appears on the screen.
Store a signal for switching to temporary tone signalling. If you
have dial pulse (rotary) service, this signal is required for some special
services.
Press OPTION.
Press or to choose Send tone, then press MENU/SELECT or SELECT.
A T appears on the screen. All numbers you enter after this will send
touch-tone signals during dialing.
You can store the flash signal required by some special services as part of a
dialing sequence.
Press OPTION.
Press or to choose Add flash, then press MENU/SELECT or SELECT.
A F appears on the screen.
Press MENU/SELECT to save. To exit without making changes, press
OFF/CANCEL.
NOTE: You will need to change how a caller ID number is dialed if the entry does not
appear in the correct format. Caller ID numbers might appear with an area code that might
not be necessary for local calls, or without a 1 that might be necessary for long distance
calls (see View dialing options on the previous page for more information).
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Caller ID
Caller ID operation
Delete entries
Delete a call history entry:
When in the call history, press or to browse to the number you wish
to delete.
Press MUTE/DELETE to delete the shown entry from the caller ID history.
The screen displays Caller ID deleted and there is a confirmation tone.
Delete all call history entries:
When the handset is idle, press VOL/ /CID.
2. Press DEL ALL. The screen displays All calls deleted and there is a
confirmation tone, then returns to the idle screen.
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Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen message Reason
PRIVATE NAME The caller prefers not to show the name.
PRIVATE NUMBER The caller prefers not to show the phone number.
PRIVATE CALLER The caller prefers not to show the phone number
and name.
UNKNOWN NAME Your telephone service provider cannot determine
the caller’s name.
UNKNOWN NUMBER Your telephone service provider cannot determine
the caller’s number.
UNKNOWN CALLER No information is available about this caller.
Caller ID
Reasons for missing caller ID information
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Announcement
An announcement plays when calls are answered by the private mailbox. The
system has a default announcement, “Hello, please leave a message after
the tone.” You can use this announcement or record your own.
You can record an announcement up to 75 seconds.
To record the announcement:
When the handset is idle, press ANS SYS.
Press or to highlight Private Mailbox then press MENU/SELECT.
Press or to highlight Announcement then press MENU/SELECT.
Press or to highlight Record OGM then press MENU/SELECT.
Press RECORD to start recording.
The handset displays Record OGM and the time elapsed. Press STOP to
stop recording. The handset beeps and plays the recorded announcement.
To exit without making changes, press OFF/CANCEL.
To play the announcement:
When the handset is idle, press ANS SYS.
Press or to highlight Private Mailbox then press MENU/SELECT.
Press or to highlight Announcement then press MENU/SELECT.
Press or to highlight Play OGM then press MENU/SELECT.
The handset displays Play OGM and the time elapsed. Press STOP to stop
the announcement, or RECORD to record a new announcement or RESET
to reset the announcement to default.
To reset the announcement:
When the handset is idle, press ANS SYS.
Press or to highlight Private Mailbox then press MENU/SELECT.
Press or to highlight Announcement then press MENU/SELECT.
Press or to highlight Reset OGM then press MENU/SELECT.
The handset displays Reset annoucement to default? Press YES
to confirm. You hear a confirmation tone. To exit without making changes,
press NO.
1.
2.
3.
4.
5.
6.
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
Answering system
Private mailbox setup
46
Answering system
Private mailbox setup
Delete all private mailbox messages
You can use this feature to delete all messages stored in the private mailbox.
When the handset is idle, press ANS SYS.
Press or to highlight Private Mailbox then press MENU/SELECT.
Press or to highlight Delete all msgs then press MENU/SELECT.
The screen displays Delete all messages? Press YES to confirm. You hear
a confirmation tone. To exit without making changes, press NO.
Record memo
Memos are messages you record as reminders for yourself. You can record
your own memos using a system handset. Play and delete them the same
way as incoming messages.
When the handset is idle, press ANS SYS.
Press or to highlight Private Mailbox then press MENU/SELECT.
Press or to highlight Record memo then press MENU/SELECT.
Facing the Handset, record your memo. The screen displays Record memo
and the time elapsed. Press STOP to stop recording. To exit without making
changes, press OFF/CANCEL.
Record time
Use this feature to check the amount of space currently in the system for the
estimated remaining recording time and number of messages.
When the handset is idle, press ANS SYS.
Press or to highlight Recording Time then press MENU/SELECT.
Press OFF/CANCEL to return to the previous menu.
1.
2.
3.
4.
1.
2.
3.
4.
1.
2.
3.
47
New message indication
The displays on the handset when there are new messages in the
central mailbox.
The displays on the handset when there are new messages and memos in
the private mailbox.
Message playback
From the handset, you can play the messages in both the central and private
mailboxes.
If you have new messages, you hear only the new messages (in chronological
order). If there are no new messages, the system plays back all the messages (in
chronological order).
When playback begins, the total number of messages is announced. Before
each message, you hear the date and time of the recording. After the last
message, you hear “End of the messages.”
To listen to messages in the mailbox:
While the telephone is idle, press ANS SYS on the console.
Press or to choose Play new msgs to play the new message only or
Play all msg to play all the messages in the mailbox.
Press MENU/SELECT to play the messages.
The system announces the number of new or missed messages in the
mailbox.
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When a message is playing on the handset:
Press VOL/ /DIR or VOL/ /CID to adjust the message playback volume.
Press SKIP to skip to the next message.
Press REPEAT to repeat the current message. Press REPEAT immediately
after time and date announcement to hear the previous message.
Press 5 to scroll to pause the message playback. Press 5 again to resume.
Press MUTE/DELETE to delete the message. The system announces “Message
deleted.”
1.
2.
3.
4.
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Answering system
Answering system operation
48
Telephone lines -On steadily when line 1,
line 2, line 3, or line 4 is assigned to a
phone as a member of a line group.
Flashes when line 1, line 2, line 3, or line 4
is assigned to a phone but is put on hold
Ringer off - On steadily when the ringer
volume is set to OFF or temporarily off
during incoming call.
Headset - On steadily when using a cord-
ed headset.
Speakerphone - On steadily when using
the speakerphone.
MUTE Mute - Microphone is muted.
PRIV Call privacy - On steadily when using the
Call privacy is set to On.
REC Record a call - On steadily when record-
ing a call.
New central mailbox message - New
message in the central mailbox.
Private mailbox on - The private mailbox
is turned on.
New private mailbox message - New
message in the private mailbox.
NEW New caller ID log - Missed and new calls.
L1 L2 L3 L4
MB
Appendix
Handset screen icons
49
Telephone base alert tones
Two short beeps You are pressing or when the volume is already at its high-
est or lowest setting.
-OR-
You have reached the end of the caller ID history.
Three short high-pitched beeps The telephone has completed the command successfully.
Four short beeps Low battery warning.
-OR-
Out of range while the handset is on a call.
Four beeps (twice) Intercom call ended.
Appendix
Alert tones and lights
50
Appendix
Handset display screen messages
Auto Attendant: ON The auto attendant is
Auto Attendant is
reset to default
Call History
empty
There are no entries in the caller ID history.
Caller ID
deleted
Check network
Conf.
Conf:
Contact saved
to Directory
DECT Headset
deregistered
Deleted
Directory empty
Ended You have just ended a call.
Extension busy.
Please try
again later
Handset
deregistered
The cordless handset registration was
successful.
Intercom
Intercom from:
Intercom to:
Invalid extension
no.
Line X The telephone line X is in use.
Memory is full The directory is full. You cannot save new
entries unless you delete some current
entries.
51
Appendix
Handset display screen messages
No answer.
Please try again
later
No IP assigned.
Check network.
Number saved
to
1-touch key
Obtaining IP from
DHCP server?
Paging:
Page
Phone is set
to default
Redial deleted
Redial empty
Registering
DECT Headset...
Registering
handset...
(Put handset on
cradle to start)
Registration
failed
System desksets
can link to this
phone.
Please connect
PSTN lines to
phone jacks.
52
Appendix
Handset display screen messages
This phone can
link to a master
console.
Please do NOT
connect any PSTN
lines to phone
jack.
Transfer from:
Transfer Line X
to:
Transfer to:
Unable to obtain
IP. Please check
DHCP server.
XX Missed calls There are new calls in the caller ID history.
53
Taking care of your telephone
Your telephone base contains sophisticated electronic parts, so you must treat it with care.
Avoid rough treatment.
Place the corded handset down gently.
Save the original packing materials to protect your telephone base if you ever need to ship it.
Avoid water
You can damage your telephone base if it gets wet. Do not use the corded handset in the rain,
or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For
your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
Your telephone base has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap.
Do not use excess water or cleaning solvents of any kind.
•
•
•
•
•
•
•
•
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull
the unit out by the unplugged cords.
Appendix
Maintenance
54
This symbol is to alert you to important operating or servicing instructions that may
appear in this user’s manual. Always follow basic safety precautions when using this
product to reduce the risk of injury, fire, or electric shock.
Safety information
Read and understand all instructions in the user’s manual. Observe all markings on
the product.
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the power outlet,
or when the handset is replaced in its cradle. This is a common event associated with
the closing of any electrical circuit. The user should not plug the phone into a power
outlet, and should not put a charged handset into the cradle, if the phone is located in an
environment containing concentrations of flammable or flame-supporting gases, unless there
is adequate ventilation. A spark in such an environment could create a fire or explosion. Such
environments might include: medical use of oxygen without adequate ventilation; industrial
gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has
dried thoroughly.
Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
If this product does not operate normally, see the Troubleshooting section on of this user’s
manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited
warranty section on pages 59-. Do not open this product except as directed in your user’s
manual. Opening the product or reassembling it incorrectly may expose you to hazardous
voltages or other risks.
Replace backup battery only as described in your user’s manual (see ). Do not burn or
puncture batteries — they contain caustic chemicals.
This power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-
the-table or cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a
replacement, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
•
•
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•
•
•
•
•
Appendix
Important safety information
Appendix
Important safety information
55
Especially about cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the handset by radio waves,
so there is a possibility that your cordless telephone conversations could be intercepted
by radio receiving equipment within range of the cordless handset. For this reason, you
should not think of cordless telephone conversations as being as private as those on corded
telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet which is not controlled by a wall switch. Calls cannot be made from
the handset if the telephone base is unplugged, switched off or if the electrical power is
interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to TVs and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR will often reduce
or eliminate the interference.
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause
harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do
not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in
an industry program to collect and recycle nickel-metal hydride rechargeable
batteries when taken out of service within the United States. These batteries
may be taken to a participating local retailer of replacement batteries or
recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting
spent Ni-MH batteries.
•
•
•
•
•
Appendix
Important safety information
56
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to
physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
•
•
•
Appendix
Important safety information
57
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or
bottom of this equipment contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is
03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For
more information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC. Your
telephone service provider may make changes in its facilities, equipment, operation, or procedures
that could affect the proper functioning of this product. The telephone service provider is required
to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
Appendix
FCC part 68 and ACTA
58
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure
to only use the supplied AT&T belt clip.
For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines
when used with the belt clip supplied or designated for this product. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
This Class B digital apparatus complies with Canadian ICES-003.
•
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•
•
Appendix
FCC part 15
59
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for TWO (2) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms
of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT
for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped
to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
PRODUCT returned without a valid proof of purchase (see item 6 below); or
Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
•
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•
•
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•
Appendix
Limited warranty
60
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and
return shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
•
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Appendix
Limited warranty
61
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.telephones.att.com or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My telephone base doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
Reset the telephone base. Unplug the electrical power. Wait approximately
15 seconds, then plug it back in. Allow up to one minute for the telephone
base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
You may need to purchase four AA alkaline batteries as backup battery to
make the telephone base work in the event of a power failure. Please refer
to Optional backup battery installation on in this user’s manual.
I cannot get a dial tone from the corded handset.
First try all the suggestions above.
Make sure you plug the handset cord securely and firmly into the
HANDSET jack on the telephone base and the corded handset.
If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different telephone. If there is
no dial tone on that telephone either, the problem is in your wiring or local
service. Contact your telephone service provider.
Your line cord might be malfunctioning. Try installing a new line cord.
I cannot dial out.
First try all the suggestions above.
Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the telephone base and produce a dial
tone. This is normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances might cause the telephone to not dial out properly. If you
cannot eliminate the background noise, first try muting the corded handset
before dialing, or dialing from another room by a cordless handset with less
background noise.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
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•
•
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•
62
Appendix
Troubleshooting
My telephone base isn’t performing normally.
Make sure you plug the power cord securely into the telephone base.
Plug the power adapter into a different working electrical outlet without
a wall switch.
Reset the telephone base. Unplug the electrical power and remove all the
batteries. Wait 15 seconds then plug the power adaptor back in and install
the batteries again. Allow up to one minute for the telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems as a result of DSL interference. Please contact your DSL
service provider for more information about DSL filters.
You may be able to improve the performance of your telephone base by
installing your new telephone base as far as possible from any other existing
corded or cordless telephone system that may already be installed.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Do not install this telephone base near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.
If you plug your telephone in with a modem or a surge protector, plug the
telephone base (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your telephone base or modem
farther apart from one another, or use a different surge protector.
Relocate your telephone to a higher location. The telephone might have
better reception in a high area.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
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•
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•
•
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•
63
Appendix
Troubleshooting
I experience poor sound quality when using the speakerphone.
For increased sound quality while using the telephone speakerphone, place
the telephone base on a flat surface.
Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal corded handset mode.
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press MUTE
to temporarily turn your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone on.
I hear other calls while using my telephone.
Disconnect the telephone base from the telephone jack, and plug in
a different telephone. If you still hear other calls, call your telephone
service provider.
My telephone base does not ring when I receive a call.
Make sure that the ringer is not off. Refer to the section on ringer selection
in this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord securely.
You may have too many extension telephones on your telephone line to allow
all of them to ring simultaneously. Try unplugging some of the other telephones.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
Test a working telephone at the telephone jack. If another telephone has
the same problem, contact your telephone service provider.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Your line cord might be malfunctioning. Try installing a new line cord.
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64
Appendix
Troubleshooting
My calls cut in and out while I’m using my corded handset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Do not install this telephone base near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.
If you plug your telephone base in with a modem or surge protector, plug
the telephone base (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your telephone base or modem
farther apart from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The telephone base
might have better reception when installed in a high area.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal handset mode.
When using a telephone base speakerphone, controlling background noise
in your environment is essential. While you are listening to your party, press
MUTE to temporarily turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the microphone on.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
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65
Appendix
Troubleshooting
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The answering system is recording incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after three minutes.
If the caller pauses for longer than six seconds, the system stops recording
and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
Press VOL+ to increase the speaker volume on the telephone base.
System does not answer after the correct number of rings.
Make sure that the answering system is on ().
If toll saver is selected, the number of rings changes to two when there are
new messages waiting ().
If the memory is full or if the system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (). To
determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
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66
Appendix
Troubleshooting
System does not record messages.
• Make sure the answering system is on ().
• Make sure the memory of the answering system is not full. Please refer
to the Remaining space section on in the user’s manual. When the
answering system memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers ().
To determine how many rings activate your voicemail, contact your local
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly ().
• Make sure you are calling from a touch-tone telephone. When you dial atelephone. When you dial a. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not atelephone is not a is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press dialtelephone line you are using. Press dial line you are using. Press dial
pad keys firmly.
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
COVM shows on the screen display and I do not know why.
Your telephone has voicemail indication that is separate from the
built-in answering system. If COVM appears on the display, then your
telephone has received a signal from your telephone service provider.
Contact your telephone service provider for more information on how to
access your voicemail.
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67
Appendix
Troubleshooting
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (). If you subscribe to voicemail service from your
telephone service provider, contact your telephone service provider for
more information on how to access your voicemail.
I have problems recording music or voice messages.
If you are using an audio device, make sure the audio cable has been firmly
plugged into your telephone and your audio device.
If you are using the corded handset, make sure the corded handset has
been firmly plugged into the telephone base.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on
your computer. Do not plug it into a multiple port USB hub (USB splitter) that
is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone base does not seem to be responding normally, do the
following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the backup batteries.
Wait a few minutes.
Connect power to the telephone base.
Install the backup batteries again.
Wait for reestablishing the connection with the telephone base. Allow up to
one minute for this to take place.
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68
1921.536MHz - 1928.448MHz
5
32°F - 122°F
0°C - 50°C
6VAC @300mA
RF frequency band
Channels
Operating temperature
Charger voltage
(AC adapter output)
2.4V 550mAh Ni-MH battery
Handset voltage
Appendix
Technical specifications
69
Index
Index
A
AC power 6
Add
a cordless headset 12
a deskset 11
a handset 10
Alert
confirmation call 34
on or off 33
set alert number 33
Announcement
record 27–28, 30
select 31
transferred call 53
Answer
incoming a call 42
intercom call 51
push to talk (PTT) call 55
Answering system 68–80
Antennas 92
Auto attendant
flow chart 73
multiple auto attendants 72
operation 71–73
setup 27–29
B
Blind transfer 52
C
Caller ID
delete entries 65
dial an entry 65
Review information 64
save entries to directory 66
Call privacy 44
Call screening 32
Call transfer 52–53
Call waiting 43, 62
Capacity 56, 70
Central office voicemail (COVM)
on or off 49
reset 49
Chain dialing 47
Conference calls 47–48
Customer support 37
D
Deakset mailbox
setup 35–36
Default
announcement 27
music 22–23, 25
Delete
all old messages 75
call log entries 65
directory entries 61
Deliver a memo 77
Deregister
a cordless headset 13
desksets 13
devices 13
handsets 13
Deskset registration 11
Dialing
call log entry 65
Directory entry 61
Dial pad 57
Directory
capacity 56
edit entries 61
entry dialing 61
name search 60
new entries 57
Directory card 2
Display dial 61
70
Index
Index
E
End
conference call 48
intercom call 51
push to talk (PTT) call 55
F
Fast answer mode 35
Flash 58
H
Handset mailbox
setup 35–36
Handset registration 11
Handsfree use 41, 53
Headset
corded installation 14
cordless operation 81
Hold 46
Hold reminder 21
I
Important safety information 86–87
Incoming messages 74
Indicator lights 39
Indicator tones 38
Installation
corded headset 14
telephone base 6
Intercom
answer 51
end 51
with a cordless handset 50
with a deskset 50
J
Join a call in progress 46
L
Last number redialing 42
Limited warranty 90–91
Line indicators 38
M
Mailbox setup 30–36
Maintenance 85
Make
call 40–41
conference call 47–48
intercom call 50–51
push to talk (PTT) call 54
Memo
play back 78
Record and deliver 77
Memory match 64
Menu settings 15
Message indication 74
Message playback 74
Missed (new) calls indicator 64
Music on hold (M.O.H.) 22–26
Mute 45
N
Name
enter into directory 57–58
search 60
Navigation keys 1
New message indication 74
Notify alert 33–34
Number of rings 29–30
O
One-touch keys 2
On hook dialing (predialing) 41
Outgoing calls 19
71
Index
Index
P
Pause 58
Planning your system 5
Play back
memo 78
message 74–75
Power adapter 6–8
PTT (push to talk intercom)
all devices 54
answer 55
convert to intercom 55
end 55
single handset 54
Q
Quick reference guide 1–3
R
Record
announcement 27
call 44
extension list 28
memo 77
Redial 42
Registration
cordless headset 12
Remaining space 34
Remote access 79–80
Repeater 92
Review
caller ID information 64
directory entries 59
S
Screen display messages 82–84
Screen icons 38
Search by name 60
Set date and time 21
Speed dial
enter, edit or delete number 37
setup 37
T
Technical specifications 92
Telephone base operation 40–55
Telephone operating range 92
Temporary ringer silencing 42
Three-way conference calls 47–48
Transfer
call 52–53
message 76
Troubleshooting 93–99
Turn off
answering system 78
auto attendant 78
general delivery mailbox 78
Two-way communication 54
Two-way intercom 55
Two-way recording 87
V
Voicemail
COVM 49
from answering system 68
Voice prompt 70–71
Volume control 43
W
Warranty 90–91
© 2012 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 7 AT&T 07/11.
www.telephones.att.com