Vantiva USA DWI219COM IP Set Top Box User Manual user guide 2
Technicolor Connected Home USA LLC IP Set Top Box user guide 2
Contents
- 1. user guide
 - 2. user guide 2
 
user guide 2

Cable In
HDMI
TV Out
HDMI Camera USB IRAudioEthernet
Reset
Power
Lock 
Press to prevent 
accidental typing while 
using front of remote.
Back of remote
On/O 
Indicator
Glowing LED 
indicates camera 
is on.
Lens with 
Shutter
Shutter closes 
when camera is 
o.
Clip
Adjust for
placement.
Front of camera
NetworkMessages Power
SD Card
WPS
Use for wireless setup 
with WPS capable 
routers.
(Currently not available) 
SD Slot
Use for viewing media 
(Currently not available)
Message Indicator
Glowing LED indicates
new messages.
Network Indicator
Glowing LED
indicates connection
to home network.
Power
Glowing LED indicates
adaptor is on.
Front of adaptor box
Top of adaptor box
HDMI 
Cable In
HDMI 
TV Out
USB/IR
(Currently not 
available)
Power
Ethernet Camera Audio Reset
Back of adaptor box
LED indicates 
key press
Use to pair remote
Return home Close and return to TV
End call and ignore
incoming call
Zoom self-view and
pan/scan to adjust 
video
Pause camera
Fast forward
Switch profiles
Change screen layout
Place call on hold,
mute mic and pause 
camera
Play and pause
Battery 
compartment
See self-view
Mute microphone
Accept incoming calls 
and access contacts
Select current option 
and navigate 
left/right/up/down
Adjust volume
Mute call
Rewind
ALT
Press ALT for characters in 
blue—i.e. press ALT then Q 
for 1. You will need to 
press ALT for each 
character.
Front of remote
WPS
Get to Know the Parts
NetworkMessagesPower
SD Card
Remote (1)
Pull the tab from the remote’s battery 
compartment before using
Adaptor box (1)
Camera with clip  (1) 
If anything is missing, please
for assistance.
What’s in the Box
You’ll Also Need:
XFINITY® is your interface to a growing number 
of new products, services and features that will 
become available to you on your HDTV. 
Getting Started Guide
The Reset button 
has two functions, 
depending on the 
length of time held:
Normal Reset 
Insert a thin object and 
hold the Reset button 
for 2-5 seconds to 
reboot the adaptor and 
keep your personal 
settings.
      Factory Reset 
Insert a thin object and 
hold the Reset button 
for 15 or more seconds 
to delete ALL personal 
settings and restore the 
adaptor to the default 
factory settings.
PULL
jale
Use the Left arrow 
to go back to the 
previous screen.
Play/Pause/Forward/
Rewind are not available 
at this time.
Important Information
Microphones Microphones
Messages
Power
•  HDMI-capable Comcast  
  set-top box
•  HDTV
http://speedtest.comcast.net)
•  Internet connection with at  
  least 1.5 Mbps simultaneous  
  upload and download speeds 
 (check your speeds at   
•  Comcast ID
•  Skype™ account 
Power adaptor cable (1) HDMI cable (2)Power adaptor (1) USB extension cable (1)
Note: This packaging has been specially designed using sustainable materials. Be kind to the 
environment and re-use this box.
call Comcast at 877-70 4-7713

TV Top
Set Up 
1
Flat Surface
OR
TV Top
Set Up 
1
OR
  Place the front of the camera on top of your TV, with the bottom lip  
 resting just below the top of the screen.*
  Push the clip down until it touches the back of the TV and the camera  
  is secured. 
  Pivot the angle of the camera and adjust to capture your preferred   
  viewing area.
  Place the camera on your level surface with the lens facing the viewing  
 area.*
 Hold the rubber bottom in place while pivoting the angle of the camera  
  to capture your preferred viewing area.
*The recommended viewing distance is 5' - 12'. Camera should not be used 
near strong magnetic fields.
*The recommended viewing distance is 5' - 12'. Camera should not be used 
near strong magnetic fields.
Important Note for Wall-Mounted TVs
Make sure the combined weight of the camera (8.81 oz.) and TV does not 
exceed the maximum rating for your wall mount. Check the wall mount 
manufacturer’s manual for the maximum rating. The camera clip is not 
compatible with all TV wall mounts. For wall-mounted TVs that have been 
installed flush with the wall, camera placement on your TV is not 
recommended due to space constraints which may result in damage to your 
TV or the camera.
Important Note for Fireplace-Mounted TVs
The camera is not intended for use in high-temperature locations, such as 
above fireplaces.
Flat Surface
  Plug in one of the provided HDMI cables to your set-top box and the  
  other end to the HDMI Cable In port on your adaptor box.
  Plug the second HDMI cable to the HDMI TV Out port on your adaptor  
  box and the other end to one of the available HDMI ports on your TV. 
   Plug the camera cable into the Camera port. If the camera cable is not  
  long enough to reach the Camera port, connect the provided USB   
  extension cable to the camera cable.
  Decide if you want to connect to your home network using a wired  
  Ethernet cable or wireless connection.
  Ethernet connection: 
  Plug a CAT- 6 Ethernet cable (not provided) to the Ethernet port on the  
  adaptor box and the other end to an available port on your modem or  
  router.
  Wireless connection: 
  Skip this step and follow the instructions during TV activation. 
  If you’re using an audio receiver, disconnect the SPDIF (Optical Digital  
 Audio) cable from your set-top box and plug it into the Audio port on  
  the adaptor box instead. 
 Connect the power adaptor to the power adaptor cable. 
  Plug the power adaptor into the Power port on the adaptor box and  
  the power adaptor cable to an electrical outlet. There is no actual   
  power button on your adaptor box so this power cable is the only way  
  to turn the system on and o. 
  Using your TV remote, select the same HDMI input to which you    
 connected the adaptor box.
Connect and Power Up
2
Cable In
HDMI
TV Out
HDMI Camera USB IRAudioEthernet
Reset
Power
Digital Audio 
Receiver
OutletCameraBack of TVBack of 
Modem if 
using Ethernet
OR
Not 
available 
at this 
time
Not 
available 
at this 
time
NetworkMessagesPower
SD Card
Activate
3
Messages
Power
1698397A  Printed in China
Please keep for future reference, but if you decide to toss, please recycle.                                                Getting Started Guide v.1.0
Back of TV
HDMI
HDMI
Messages
Power
Back of adaptor box
TV Top: 
OR
Flat Surface: 
  Once you’ve connected the devices, you’ll see an XFINITY screen. 
  In a few minutes (up to 15), you’ll be greeted with a Welcome screen.
 Please don’t unplug or reset the adaptor box before you see this   
  screen. If you do unplug or reset before activation is complete, the  
  system will restart from the beginning of the setup process.
  If you haven’t already done so, pull the tab from the remote’s battery  
 compartment before using. 
  Flip the remote to the keyboard side. See Get to Know the Parts for  
  keyboard tips. Complete the activation by following the directions on your  
 TV screen. 
 You’ll need the Important Information section (for your Comcast 
  account, Skype account/password, and home network info) to complete  
  some steps.
 You have several options for network connectivity:
  1.  Wired connection using an Ethernet cable
  2.  Wireless connection to an available or hidden network
  3.  WPS for WPS-capable routers only (WPS is currently not available)
   A short series of diagnostic tests will run automatically to ensure   
 everything is working properly and you'll have the choice to merge your  
  XFINITY and Skype contacts.
  Click FINISH to jump right in!
Activate
3
If you need help during setup or activation, please call  Ready to Connect with Family and Friends?
First, make sure you’re signed in.
If you already have an existing Skype account with contacts:
• 
• 
If you’ve just set up your Skype account and don’t have any contacts yet:
• 
•
• 
Support Information
Please visit www.comcast.com/skype for additional online support information. 
For setup or activation-related questions, please call 
assistance.
For questions following activation, please contact our customer care sta 
24-hours a day at   We are here to assist with all of your service 
needs.
Go to Home > Contacts and select from the list.
Click VIDEO CALL, AUDIO CALL or MESSAGE to connect.
Go to Home > Contacts and select Add Contact.
Flip the remote and use the keyboard (see Get to Know the Parts for tips) 
to enter a Skype Name or email address. Once your invitation to connect is 
accepted, the person will appear in your Contacts. Select the person.
Click VIDEO CALL, AUDIO CALL or MESSAGE to connect.
In a few minutes (up to 15), you’ll be greeted with a Welcome screen.
Comcast Account
You will link your Comcast ID to a Skype account during 
the TV activation process. If you don’t have a Skype 
account or need to create a new one, you can do so 
during activation.
Skype Account
You must use your Comcast ID to activate. To add more 
Comcast email addresses (up to six) to your account, 
please visit http://customer.comcast.com.
@comcast.net
Password:
Skype Name
Password:
Network Password (Key)
If you choose to use your wireless home network, you’ll 
need the following information during the TV 
activation. If you have a compatible router with WiFi 
Protected Setup (WPS), this will be detected and you’ll 
automatically connect to your wireless network. (WPS 
is currently not available)
If you need help during setup or activation, please call 
.
(for hidden wireless networks only)
Home Network
Network Name (SSID)
Security Encryption Method
Save time during activation by completing the 
information below.
Important Information
.
877-70 4-7713
877-70 4-7713 for
877-70 4-7713