Vantiva USA TCA200XX Touch Screen Alarm Panel User Manual 3 8 Grenada TouchScreen User Guide

Technicolor Connected Home USA LLC Touch Screen Alarm Panel 3 8 Grenada TouchScreen User Guide

Contents

Users Guide

TouchScreen User's GuideTechnicolor TCA200Release 3.8 GrenadaPN: 631-00008-01 Rev 3.8 Grenada SU1August 4, 2011
2© 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. theuControl logo, OpenHome, and Converge and all other uControl products and technology names aretrademarks or registered trademarks of iControl Networks, Inc. All other products or services mentionedherein are trademarks of their respective companies.CompliancesFCC NoticeThis device has been designed, constructed, and tested for compliance with FCC Rules that regulateintentional and unintentional radiators. As the user of this device, you are not permitted to make anyalterations or modifications to this equipment or to use it in any way that is inconsistent with theinformation described in this guide, without the express written permission of Technicolor. Doing so willvoid your authority to operate this equipment.This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following twoconditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause unde-sired operation.The “IC” designation preceding the radio certification number indicates that this device complies with theIndustry of Canada specifications.Device PurposeFire/Alarm Central PanelUL1023 NoticeThis device complies with UL1023.UL985 NoticeThis device complies with UL985.TouchScreen User's Guide
3UL1635 NoticeThis device complies with UL1635.ULC S545 NoticeThis device complies with ULC S545.ULC C1023 NoticeThis device complies with ULC C1023.ETL NoticeThis device complies with all ETL and ETLC safety requirements.Insert copy of ETL sticker when availableLimitations of Security ProductsSecurity products and alarm systems do not offer guaranteed protection against burglary, fire, or otheremergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, deadbatteries, improper installation, coverage, coverage areas overlooked during installation, defeat bytechnically sophisticated intruders, component failure, or inadequate maintenance. Alarm systemsshould be checked weekly to ensure that all devices are working properly.AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE.
4ContentsCompliances 2Device Purpose 2UL1023 Notice 2UL985 Notice 2UL1635 Notice 3ULC S545 Notice 3ULC C1023 Notice 3ETL Notice 3Limitations of Security Products 3Welcome to the TouchScreen 6Understanding Security Network Components 7Understanding the Security Zone Types 8Understanding Alarms 9Configuring the TouchScreen 9Subscriber Portal 10Using the TouchScreen 11Understanding the TouchScreen Controls 11Understanding the Screen 12Security Status Header 12System & Zone Trouble Header 13Content Area 18Low Power Mode 19Managing Your System Security 21Understanding Arming Modes 21Arm Away Mode 21Arm Stay Mode 22Arm Night Mode 23Understanding Your Protection Against Smash & Grab Attacks 23Arming and Disarming the System 23Disarming the System & Understanding What Happens During an Alarm 23To disarm the system from the TouchScreen: 25Arming the System 26Sending an Emergency Alarm 28Managing Sensors 29Disable a Sensor 30Viewing Your Zone Event History 30Changing the Order that Security Zones are Listed in the TouchScreen 31Testing Your Alarms 32Managing Connectivity Between the TouchScreen and the Central Monitoring Stations 35Viewing Signal Strength 35Testing Your Connectivity. 36Managing the Passcodes in your Security System 36Managing your Keypad Codes 37Managing Your Secret Word 39View Your Security Account Information 39Maintaining & Configuring the TouchScreen Device 40TouchScreen User's Guide
5Reboot the TouchScreen 40Understanding and Configuring Screen Brightness & Screen Dimming 40Configuring the Screensaver 44Configuring the Tones and Volume Levels 45Cleaning the TouchScreen Screen 46Viewing Technical Specifications of Your TouchScreen 47Appendix 1: TouchScreen Installation and Maintenance 48Installing the Technicolor TouchScreen 48Battery Requirements 52Replacing the Battery 52Recommendations for Sensor Installation and Placement 54System Limitations 56Emergency Preparations 57Appendix D: Quick Reference Tables 59
6Welcome to the TouchScreenThe purpose of this document is to explain the following in the OpenHome Converge system:Understand and operate the TouchScreen deviceArm and disarm your security systemSend a panic alarmView system status and arm/disarm the systemManage connectivity between the TouchScreen and the Central Monitoring StationsManage pass codesManage security zonesManage emergency dispatch contact informationView history logsView account informationFigure 1: Security NetworkTouchScreen User's Guide
Welcome to the TouchScreen7Understanding Security Network ComponentsSecurity Network Components describes the equipment included with your security system.Table 1: Security Network ComponentsComponent DescriptionTouchScreen The device used to interface with your security system.Sensors Doorway/window Monitors the opening and closing of potential entry and exitpoints.Motion (indoor) Monitors movement within the premisesSecurity Net-work RouterThe hub of your security network. This device is installed between your broadbandmodem and your home network router.Smoke Detector This device sounds an alarm when smoke is detected.
8Understanding the Security Zone TypesSecurity zones are the sensors that detect movement and the opening and closing of doors andwindows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to thesystem and configured by your installer. You can enable and disable each security zone using theSecurity widget.SecurityZoneFunctionDescription Sensor TypesEntry/exit For doorways that are used to enter the premises.When the system is armed, faulting this type of sensor starts an EntryDelay countdown rather than sending an immediate alarm.During Exit Delay, this zone can be repeatedly faulted. Doorways can beconfigured to be entry/exit or non-entry/exit.Note: For more information on Entry/Exit delays, see "ManagingYour System Security" on page 21Door/WindowPerimeter If faulted when the system is armed or during an Entry/Exit delay, analarm is tripped.Door/WindowsensorMotiondetectorGlass breakdetectorInteriorFollowerMonitors the internal living spaces of the premises and triggers animmediate alarm if the system is armed in Away mode.Not armed when the system is in Armed Stay mode.Motion detec-tor24-HourInformWhen this security zone is tripped, there is never an alarm. However,an event is recorded in the history, and the TouchScreen emits a con-figured sound.Door/WindowsensorMotiondetectorGlass breakdetector24-HourFireGenerates an immediate fire alarm if triggered. Smoke alarmNote: To bypass a zone from the TouchScreen, tap Turn Zone Off and enter your passcode.To bypass a zone from a Honeywell Vista 20P keypad, enter your user code, press the Bypasskey, then press the two-digit number of the zone to be bypassed.TouchScreen User's Guide
Welcome to the TouchScreen9Understanding AlarmsWhen an alarm is tripped an audible alert is sounded. From that point, you have a specific amount oftime (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is notentered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is sent to acentral monitoring station. See "Disarming the System & Understanding What Happens During anAlarm" on page 23 for more information.The central monitoring station will attempt to contact the persons listed on the account. When theyreach a person listed on the account, they will ask for the Secret Word to affirm whether a genuineemergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrongSecret Word, the central monitoring station immediately dispatches police or other appropriateemergency personnel.If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm events.If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to centralmonitoring for 48 hours or until the security system is disarmed.Configuring the TouchScreenYour TouchScreen’s default settings are configured from the Settings widget.Note: You cannot access the Security app if the security system is armed.To access the Settings app:1. From the Home screen (see page 18) tap the Settings widget.The Keypad screen is displayed.2. Tap the numbers to enter your keypad code.The Settings menu is displayed.
10From the Settings Widget you can do the following:Manage the way sensors are listed in TouchScreen reports and tools (page 30)Test your alarms (page 32)Manage your keypad codes and secret word (page 36)View your account information (page 39)Manage your TouchScreen device settiings (page 45)View technical information about your TouchScreen device (page 47)Subscriber PortalThe Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.You can access the Subscriber Portal from a PC or mobile Internet device. Many operations that can bedone from the TouchScreen can also be performed from the Subscriber Portal.Your installer has provided you with the URL address of the Subscriber Portal as well as a username andpassword to access it.See the Subscriber Portal User Guide for more information.TouchScreen User's Guide
Using the TouchScreen11Using the TouchScreenUnderstanding the TouchScreen ControlsFigure 2: TouchScreen Device & Home ScreenButton DescriptionHome button. Press this button to go to the Home screen in the TouchScreen screen. Thebutton is located at the bottom center in front of the device.Android menu button. Press this button to display the Android configuration menu. Refer tothe Android documentation provided by Google for more information.Back button. Press this button to return to the previous screen.Emergency Alarm button. Press this button to manually and immediately send an alarm tothe appropriate call center. The button is located at the bottom right in front of the device.When A/C power is available, this button is lit. See page 28 for more information.
12Understanding the ScreenThe TouchScreen screen is used to interface with your security system. It provides:A real-time view of the system statusesTools to manage your security systemAdditional optional applicationsIf the screen is black (showing nothing) this is because the system is not receiving A/C power. The displayis powered off to conserve battery life.The screen is divided into the following operational sections:Security Status Header (see page 12)System & Zone Trouble Header (see page 13)Date/Time Bar (see TouchScreen Device & Home Screen on page 11)Content Area (see page 18)Security Status HeaderThe Security Status header displays in the upper left hand of the TouchScreen. It tells you whether thesystem is armed or disarmed and other information. Tap this header to arm or disarm the system.Also, during troubles that would prevent arming (such as a monitored door or window being opened) anannouncement replaces the Arm/Disarm status.If you tap this header at that time, the TouchScreen presents the Arm System tab of the Security widget.TouchScreen User's Guide
Using the TouchScreen13During the Exit Delay, the header changes to announce the number of seconds until the system is armed.During the Entry Delay, the header changes to announce the number of seconds before the alarm goesoff.System & Zone Trouble HeaderThe System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displayswhen there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when asensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the coverbeing opened).When the system is reporting a trouble, it sounds an audible alert regularly to ensure you are aware ofthe problem.When a System & Zone header is displayed, tap it to display the Troubles list which displays all thecurrent troubles with TouchScreen and the sensors.
14Tap the text next to the to view help on resolving that trouble (resolution information).Tap to mark the trouble as acknowledged . An acknowledged trouble mutes its audible alertsfor twelve hours. After that time, the trouble begins alerting again. You must acknowledge it by tappingthe OK button again to silence the alerts.From the resolution information, you can:Tap Return to view the Troubles list again where you can choose to acknowledge the current trou-ble or view the resolution information for other troubles.Tap Acknowledge Problem to acknowledge the current trouble immediately and return to theTroubles list.TouchScreen User's Guide
Using the TouchScreen15Table 2: System & Zone Trouble Header MessagesMessage Cause ResolutionAC PowerDisconnectedTouchScreen is not receiving A/Cpower.The system is in Low Power Mode(see page 19)Confirm that the power adapter is pluggedinto the TouchScreen.Confirm that the power adapter is pluggedinto an un-switched outlet.Confirm that the un-switched outlet haspower.Install the power adapter into another outlet.AlarmcommunicationfailedTouchScreen is not accessing theInternet through the local network,nor does it have cellular connectivity.Restore Internet connectivity as soon aspossible.If the lack of cellular connectivity persists,contact Customer Care.Battery failure Backup battery for the TouchScreenis dead, and there is a loss of externalpower.After external power is restored, ittakes approximately 21 hours for thebattery to be fully charged.When AC Power is restored the battery willrecharge. If not, have the battery connectionchecked.Battery Low See Sensor Battery Low. Confirm that the power adapter is pluggedinto an un-switched outlet.If A/C power is connected but has been off foran extended period, the battery could still becharging.BatteryRemovedBattery for the TouchScreen hasbecome detached.Open the battery cover and check the batteryconnection.BroadbandConnectionLostTouchScreen is not accessing theInternet through the local network,but the device still has cellularconnectivity.Restore Internet connectivity as soon aspossible.Cellular connectivity allows only enoughcommunication with central monitoring tocommunicate major events such as alarms.CameraConnectionFailedTouchScreen cannot communicatewith one of your IP cameras.Ensure that the camera is powered on, andthat it is in range of the Wi-Fi router. Thepower indicator light on the camera should beon solid.CellularCommunicationLostTouchScreen cannot communicateover the cellular network.If this problem persists, contact CustomerCare.
16Message Cause ResolutionCommunicationJammedTouchScreen has detected anattempt to jam its communicationwith the sensors.Most likely, someone is using adevice designed to scramble theradio frequency (RF) signal of thesensors.This could be a burglary in progress.Lost Power External power for the sensor ordevice named in this alert is notconnected. Only applicable todevices that required external power.Restore power to the sensor or device as soonas possible to avoid draining the battery.Low BatteryDetectedBattery for the identified sensor islow.Replace the battery as soon as possible.Needs Cleaning Sensor named in this alert is dirty ordusty.Clean the identified sensor.NetworkConnectionLostNo broadband or cellularconnectivity to the TouchScreen.Restore Internet connectivity as soon aspossible.Contact Customer Care to report your loss ofcellular connectivity.Sensor BatteryLowThe battery in the sensor is gettinglow. It should be replaced as soon aspossible.A low battery report is issued whenthe battery reaches 2.75 volts forsensors.Replace the battery as soon as possible.Replace with a battery of the same size andcapacity.If you cannot replace the battery immediately,you can choose to acknowledge the problem(tap OK in the Troubles list) for now so you canarm your system.If after replacing the battery the problempersists, contact Customer Care.SensorCommunicationFailureTouchScreen cannot communicatewith the identified sensor.The most common cause for asensor communication failure is alow battery.The TouchScreen checks itscommunication integrity with thesensors every 27 minutes. Thismessage is posted when the sensordoes not respond within 6 hours.Replace the battery.ORReplace the sensor.Replace the battery immediately with a batteryof the same size and capacity.If you cannot replace the battery at this time,you may choose to acknowledge the problemfor now so that you may successfully arm yoursystem. If after replacing the battery theproblem persists, contact Customer Care.TouchScreen User's Guide
Using the TouchScreen17Message Cause ResolutionSensorCommunicationJammedTouchScreen’s communication withthe identified sensor is beingjammed.Most likely, someone is using adevice designed to scramble theradio frequency (RF) signal of thesensors.This could be a burglary in progress.Sensor LostPowerExternal power for the identifiedsensor or device is not connected.Restore power to the sensor or device as soonas possible to avoid draining the battery.Sensor NeedsCleaningIdentified smoke detector is dirty ordusty.Clean the identified smoke detector.Sensor TamperDetectedCover of the identified sensor hasbeen removed.Make sure that the sensor cover on the sensoris securely attached to the sensor base.For smoke detectors, ensure the cover issecurely in the twist-lock position on the base.If the problem persists, you can choose toacknowledge the problem (tap AcknowledgeProblem) to be able to arm your system untilCustomer Care can provide a permanentsolution.Sensor TestButton PressedTest button for the identified sensorwas pressed.If a sensor test is not in progress, check theidentified sensor.System BatteryLowTouchScreen has lost A/C power andis on battery backup. The batteryvoltage is 3.7 volt with about 5%remaining power. Complete loss ofpower to the TouchScreen isimminent.Check the A/C adapter.Restore A/C power to the TouchScreen assoon as possible.System notready to ArmDoor or window is open. Open the Security app and check the securityzones, door or window might be open.System PowerLostTouchScreen has lost A/C power andis on battery backup.Check the A/C adapter;Restore A/C power to the TouchScreen assoon as possible.SystemUpgrade inProgressMessageFirmware update currently inprogress.No action required.Message will go away when the update iscompleted.System will notArmUser entered an invalid keypad codewhen attempting to arm the system.Reattempt to enter the security code.
18Message Cause ResolutionUse the Settings app to add, edit, and deletekeypad codesContact Customer Care.TamperDetectedCover of the identified sensor ordevice has been removed.Check the sensor or device.UnknownTroubleAn unknown condition occurred. Contact Customer Care.Zone SwingerShutdownA sensor has been too many timesresulting in alarms (default is onetime). No more alarms will be sent tocentral monitoring for 48 hours oruntil the security system is disarmed.The Swinger Shutdown feature helpsprevent a runaway TouchScreenfrom tying up the central station.Disarm the system to stop the swingershutdown.Contact customer care to find out themaximum number of alarms sent to centralmonitoring before swinger shutdown for yoursystem.Content AreaThis area contains the interactive functionality of your TouchScreen. The TouchScreen apps (widgets) aredisplayed here. When you use or modify an app, this is where the menus and tools are displayed.Figure 3: Content AreaHome ScreenThe Home screen is the default interface when the user accesses the TouchScreen screen.It can beaccessed at any time by pressing the button, which is located below the display area.TouchScreen User's Guide
Using the TouchScreen19The TouchScreen provies the following apps:Select the Security app to view options related toarming/disarming the system, enabling/disabling securityzones, viewing history logs, and recent security zoneevents.Select the Settings appto access tools to modifythe TouchScreen con-figurations.Low Power ModeThe TouchScreen is powered by a back-up battery and A/C power. When A/C power is lost, theTouchScreen places itself in Low Power mode.WARNING: Low Power Mode is an emergency backup mode designed to ensureyour security system will continue to communicate alarms during unforeseenpower outages. During Low Power Mode, your system loses remote control func-tionality and only broadcasts major system events such as alarms.When the A/C power to the TouchScreen is lost, the following occurs:1. The lights on the buttons go dark.2. The TouchScreen stops communicating over broadband with the central monitoring station andthe system servers (if the premise has lost power the router will be down as well).3. The TouchScreen stops sending heartbeats signals to the system servers over cellular.4. The TouchScreen reports an AC Power Loss trouble in the Trouble Header.5. The TouchScreen tries to send an AC Power Loss message to the system servers over cellular (ifconnectivity is available). If the system servers receive the message, the Subscriber Portal andother mobile devices report an AC Power Loss trouble, and will never report a Connectivity Losstrouble messages for as long as Low Power Mode continues.Note: The Subscriber Portal and mobile devices might eventually report a loss of broadbandand cellular connectivity if the AC Power Loss message was not received for somereason. In this case, they will not report an AC Power Loss trouble.6. Fifteen seconds after the attempt to send the message, the screen of the TouchScreen goes dark.7. While in Low Power Mode:When the screen is tapped, the TouchScreen “wakes up” temporarily to display the Homescreen, but you will not be able to use any TouchScreen apps that need to communicatewith remote sources. For example, you will not be able to use the News app or Sports appat all.The TouchScreen stays awake only enough to continue communicating with the sensorsand monitoring for other events.Most non-alarm events are not sent to the system servers or the central monitoring sta-tion, although you can view them in the History (page 30) on the TouchScreen only. Theexceptions are the following:
20AlarmsArming the systemDisarming the systemWhen the back-up battery power drops below the required operational levels, the followingoccurs:The screen does not wake up when it is tapped.There is no broadband or cellular connectivity.Otherwise the TouchScreen is still operational. It continues to communicate with sensorsand peripherals so it might produce sounds based on security zone events. When theTouchScreen is in this state, 90 seconds after A/C power is restored, the device isautomatically rebooted.8. Just before the TouchScreen goes completely dead due to the loss of battery power, it attemptsto sends a “Loss of Power” message to the system servers over cellular.TouchScreen User's Guide
Managing Your System Security21Managing Your System SecurityThe section describes the important concepts and management operations for your security system.This section explains:The various arming mode options (see page 21)Your system’s protection against Smash & Grab intrusions (see page 23)As described in this section, you can:Arm and disarm your security system (see page 23)Send an Emergency Alarm (see page 28)Manage your security sensors (see page 29)Understanding Arming ModesYou can arm the system by multiple scenarios:Arm Away—Everybody leavingArm Stay—People are still active inside (see page 22)Arm Night—Everybody going to bed (see page 23)Different arming modes utilize different rules for when sensors are tripped and for Entry/Exit delays. AnExit delay is a short period of time after the system is armed for you to leave the premises (default 60seconds). An Entry delay is a short period of time after a sensor is tripped at an Entry/Exit door if thesystem is armed (default 30 seconds). You must enter a valid keypad code within the Entry delay periodto avoid sounding an alarm. Consult with your installer or Customer Care representative to customizethe Entry/Exit delays on your system.Note: After the alarm is faulted the Alarm Transmission Delay period starts (see page 24).In the Armed state and during the Entry Delay period, if the central system loses all connectivity withyour TouchScreen, an alarm is immediately sent to the central monitoring station. This prevents anintruder from attempting to stop an alarm by destroying the TouchScreen. See "Understanding YourProtection Against Smash & Grab Attacks" on page 23 for more information.Arm Away ModeThe Arm Away mode is used when everyone is leaving the house. The following rules apply:Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened.Interior motion detectors are armed.Entry/Exit zones start an Entry DelayExit Delay starts when the system is armed
22For the Arm Away mode Entry/Exit Delay, the following rules apply:When armed, the system audibly beeps once per second announcing that the system is in the ExitDelay period. During the last 10 seconds of the Exit Delay state, the system audibly fast beeps (twobeeps per second).When an entry/exit zone is opened, the Entry Delay period sounds an audible beep each second.The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypadcode must be entered during this period to avoid sounding an alarm.A numerical countdown timer on the TouchScreen indicates how much time remains in the ExitDelay.If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delaythen the Exit Delay is restarted. This only occurs once.If no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to ArmedStay.After Exit Delay, the Security Status header is relabeled Armed Away and sounds 2 short beeps.If an Entry/Exit zone is opened the Entry Delay period starts with an audible beep each second.The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypadcode must be entered during this period to avoid sounding an alarm. During the Entry Delayperiod, the motion detectors will not log events.Arm Stay ModeThe Arm Stay mode is used to arm the system when there are still people in the premises. The followingrules apply:Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened.Interior motion detectors not armed.Entry/Exit zones start an Entry Delay.Exit Delay starts when the system is armed.Exit Delay does not beep and is twice the length of Alarm Away mode.For the Arm Stay mode, the Entry/Exit Delay, the following rules apply:When an entry/exit zone is opened the Entry Delay period sounds an audible beep each second.The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypadcode must be entered during this period to avoid sounding an alarm.When the system is armed, the Exit Delay period starts, BUT there is no audible beep during theExit Delay period (as there is in Arm Away). The Exit Delay period is the time between the systembeing armed and the alarms actually being activated. This gives the user time to leave through anentry/exit security zone.TouchScreen User's Guide
Managing Your System Security23The Exit Delay period is twice as long as for the Arm Away mode, and there is no audible alert dur-ing the countdown.A numerical countdown timer indicates how much time remains in the Exit Delay period.If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delaythen the Exit Delay is restarted. This only occurs once.After Exit Delay, the Security Status header is relabeled Armed Stay and sounds 3 short beeps.Arm Night ModeThe Arm Night mode, is used when everyone is going to bed.This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone isopened, an alarm sounds immediately.Note: There is still an Alarm Transmission Delay period (see page 24).Note: There is still an Exit Delay period that works the same as in Arm Stay mode.Understanding Your Protection Against Smash & Grab AttacksYour security system communicates continuously (via broadband and cellular) with the monitoringservers. There is always the possibility that an intruder will attempt to defeat your security system bybreaking in to the premises and destroying the TouchScreen. But this is the most futile method theycould use. Central monitoring contacts the authorities immediately if both of the following happenswhile the system is armed:Perimeter sensor is faulted or the system starts the Entry delay (see "Understanding ArmingModes" on page 21 for more information on Entry delays).Total communication with the TouchScreen is lostArming and Disarming the SystemThe Security status of your security system is displayed in the Security Status header.Message the Security Status header displays when thestatus is “Armed”.Tap to disarm the system.Message the Security Status header displays when thestatus is “Disarmed”.Tap to arm the system.Disarming the System & Understanding What Happens During an AlarmWhen you enter an armed premises, an Entry Delay period starts:The System Status Header During the Entry Delay, the header changes to announce the numberof seconds before the alarm goes off.
24The Security app screen displays either the camera associated with the security zone where youentered the premises or the default camera, if no camera is associated with that zone.The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice asecond.If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From thetime an alarm sounds (or starts silently), for most reasons, you have 30 seconds (default) to enter a validkeypad code to disarm the system and prevent an alarm being sent to the central monitoring station.This is called the Alarm Transmission delay or the Abort Window.The Alarm Transmission Delay is a required period that prevents a report to the central station during analarm was triggered innocently.IMPORTANT: Emergency alarms (see page 28) and smoke alarms are reported without an AlarmTransmission delay or an Entry Delay. Consult Customer Care to understand thenumber of seconds configured for the Alarm Transmission Delay in your system.After the Alarm Transmission Delay period, you still have 5 minutes to disarm the system. If you do thisand a monitoring operator has not contacted you yet, central monitoring is notified that you havecancelled the alarm.When the Alarm Transmission delay period ends, monitoring operator will attempt to contact thepersons on your Emergency Dispatch list in the order you have determined. This list is maintained in theSubscriber Portal. The monitoring operator will ask for the secret word in ensure the person is a validEmergency Dispatch contact.Depending on the procedures determined by your service provider, the monitoring operator mightattempt to contact you through the TouchScreen device itself. In this case, there will be a series of ringtones, and then you will hear the voice of a monitoring operator will contact someone through theTouchScreen device. A dialog is displayed in the screen, alerting your that an open call is active on yourTouchScreen.TouchScreen User's Guide
Managing Your System Security25To disarm the system from the TouchScreen, see page 25.To disarm the system from the Subscriber Portal, see page 25.To disarm the system from the TouchScreen:1. Tap the Security Status header when it is in Armed state.The Security app is displayed with a keypad and the Disarm System tab active. If the sensor thatwas tripped is associated with a camera, the view from that camera is displayed. If the sensor isnot associated with a camera, the view from the default camera is displayed.2. Enter your security code.If the alarm was triggered, the camera view and alarm history are displayed.To disarm the system remotely from the Subscriber Portal:1. Click the Security Status header when it is in Armed state.
26Or select Security Disarm from the toolbar.A dialog is displayed.2. Enter your keypad code and click Disarm.If you type in the wrong keypad code, delete the wrong code and enter the correct one.3. The Security Status Header changes to show that the system is disarmed. There is no Entry Exit.Arming the SystemTo cancel the arming process, see page 28.To configure audible feedback, see page 28.To arm the system from the TouchScreen:1. Tap the Security Status header when it is in Disarmed state.The Security Options screen is displayed with a keypad and the Arm System tab open.TouchScreen User's Guide
Managing Your System Security272. Tap an arming mode (Arm Stay, Arm Away, or Arm Night) and enter your security code.3. The Security Status header changes to display a countdown message.The text of the message will vary, depending on which arming mode you selected.Special Rules:If you selected the Arm Away mode, you have until the Exit Delay is over to exit the prem-ises.Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delayperiod for the other Arming modes as well, but they do not require that the door open andclose during the period.If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the prem-ise, the Exit delay restarts at 120 seconds for Arm Stay and Arm Night or 60 seconds for ArmAway. It will only do this one time. If the wrong code is entered, the countdown timerresets to 60 or 120 seconds.If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately startsand, if the system is not disarmed, an alarm will sound.Bypassing Zones.To arm the system, the TouchScreen requires that a sensor zone be turned off (bypassed), if it has any ofthe following troubles:Sensor Tamper DetectedTamper DetectedSensor Communication Failure
28It is NOT necessary to bypass for any other troubles. Instead, you must acknowledge the trouble beforearming the system.Cancelling the Arming ProcessIf you arm the system in Arm Away or Arm Stay mode, the Security Status header displays a countdownof the number of seconds until the Exit Delay is over. You can choose to cancel the arming process.To cancel the arming process:1. Tap the Security Status header while it is displaying a countdown.The Security app is displayed with a keypad and the Disarm System tab active. The view from thecamera(s), if any, is displayed.The Security app is displayed with a keypad and the Arm System tab open.2. Enter your security code to stop the arming process.Setting Audible Feedback for the TouchScreenBy default, the TouchScreen makes a sound any time you provide input by tapping it. This audiblefeedback can be disabled.To configure audible feedback:1. From the Settings app (see "Configuring the TouchScreen" on page 9), select TouchscreenTouchScreen Audible Feedback.The Audible TouchScreen Feedback screen is displayed.2. Select No from the Provide Audible drop-down menu to disable feedback sounds or Yes to enablethem.Sending an Emergency AlarmYou can manually trip an alarm in the event of an emergency by clicking the Emergency button.Emergency alarms are reported without an Entry delay or Alarm Transmission delay.TouchScreen User's Guide
Managing Your System Security29To manually trip an alarm:1. Press the Panic button on the lower front of the TouchScreen.The Emergency screen is displayed.2. Tap Fire to send an alarm for emergency fire assistance.The TouchScreen sounds a repeating, high-pitched chime.Tap Medical to send an alarm for emergency medical assistance.The TouchScreen sounds an audible, repeating, triple beep signal.Tap Police to send an alarm for police assistance.By default the TouchScreen will not issue an audible signal. The TouchScreen displays a PolicePanic In Progress alert on the TouchScreen. Tap the alert to sound an audible, continuous, high-pitched chime.Managing SensorsYou cannot add or delete the sensors in your security system, but you can control how they appear inreports, your TouchScreen and the Subscriber Portal.You can:Have a sensor not monitored when the system is armed (see page 30)View your security zone event history (see page 30)Change the order that security zones are listed in the TouchScreen (see page 31)
30Disable a SensorYou can turn a zone off, which means the zone is not monitored when the system is armed. This is usefulduring periods when a sensor is being repaired. You can only turn a zone off when the system isdisarmed.The system continues to log the activity of zones that are turned off in the Event History (see ViewingYour Zone Event History on page 30).To turn zones off:1. Disarm the system (see "Arming and Disarming the System" on page 23)2. Tap the Security icon on the Home screen (see page 18).The Arm System tab is displayed.3. Tap the Turn Zone Off button for the zone to turn off the zone.Tap the Turn Zone On button for the zone to be monitored for alarms.The buttons are toggled between Turn Zone On and Turn Zone Off as you tap them.Note: If some zones are turned off, the Security Status header reports this when the systemis disarmed.Viewing Your Zone Event HistoryWhen something occurs at a zone, whether or not the system is armed, or the zone is turned off, thesecurity system logs an event.To view the Zone Event History:1. Tap the Security app on the Home screen.TouchScreen User's Guide
Managing Your System Security31The Arm System tab is displayed.2. Tap the History tab.The Zone Event History is displayed.Table 3: Zone Activity EventsIcon Description/An Open/Closed doorway/An Open/Closed window/Motion detected / no motion since last detected motionChanging the Order that Security Zones are Listed in the TouchScreenIf you have a lot of sensors, you might have to scroll down to see them all in screens that manage andreport on security zones such as the Arm System tab and the Dashboard tab of the Security app. You candesignate more important sensors to always be listed first.
32To change the order that zones are listed in the TouchScreen screens:From the Settings app (see "Configuring the TouchScreen" on page 9), tap Sensors & Zones ChangeZone Order.The Change Zone List Order screen is displayed.From this screen you can move items up and down in all lists that display order. For example, if youtapped To Top in the zone Window, that zone would move from the bottom of the list to the top.Testing Your AlarmsYou must test your security system at least once per week to ensure that it is in working dependably.Once per month, it is imperative that you do the following:Test your alarm capabilityReview the signal strength of the TouchScreen to your Internet router and the cellular receivers(see page 35)When testing your alarms, you can choose to report your alarms to central monitoring to ensure end-to-end integrity. By default, the system lets you test the reliability of your alarms without sending a signal tocentral monitoring.To test your alarms:1. From the Settings app (see "Configuring the TouchScreen" on page 9),tap Security Alarm Test.TouchScreen User's Guide
Managing Your System Security33The Alarm Test Options screen is displayed.2. To have your test alarms reported to central monitoring, tap Disabled.3. The button changes to Enabled. Your test alarms will be sent to central monitoring.Note: If the Enabled button is already displayed, tap Enabled to choose to have your testalarms NOT sent to central monitoring.IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring stationand tell them you are testing your system.4. Tap the Next button.The Alarm Test Checklist is displayed.5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectorsnot showing motion, etc.)When the security zones are ready for testing, “Ready to Arm” is displayed under the Armbutton.
346. Tap Arm.Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long.Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exitsecurity zone is faulted.The Arm button changes to a System Armed notice.7. Tap Next.The Alarm Test screen is displayed.8. Open and close an Entry/Exit door.The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once persecond. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delayperiod. The motion detectors are turned on.Note: To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your sirenis in working order is an important part of the test.After the end of the Entry Delay period ends, the siren sounds (unless you muted it) and theEntry/Exit zone you faulted is marked with an alarm tag.TouchScreen User's Guide
Managing Your System Security359. Fault each additional alarm and ensure that it is marked as alarm (see Sensor Testing Operations).Table 4: Sensor Testing OperationsSensor Testing ProcessDoor/Window Open and close the door or window.MotionDetectorAvoid the motion detector’s view for three minutes after arming the system,then walk in front of it.SmokeDetectorPress and hold the sensor’s “Test” button until the siren sounds, approx. 10seconds.Glass BreakDetectorUse a glass break simulator.The TouchScreen notes that each sensor communicated an event to the TouchScreen andinitiated an alarm.Managing Connectivity Between the TouchScreen and the Central MonitoringStationsThe TouchScreen is constantly communicating with central monitoring stations. It connects via yourservice provider using broadband. It also connects to a cellular network if your internet connectivity goesdown. The TouchScreen can connect to your service provider’s modem through a cable or Wi-Fi(wirelessly).Viewing Signal StrengthTo view the current signal strength of the TouchScreen’s Wi-Fi connection to your service provider’smodem:1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced SettingsConnectivity Wi-Fi & Cellular Signal Strength.The Wi-Fi and Cellular Signal Strength screen is displayed, graphically displaying the detectedsignal strength of the Wi-Fi connection to the router and the GPRS/EDGE connection to thecellular network.
362. If your Wi-Fi connection is weak, try moving the TouchScreen closer to the Internet router.Note: If your cellular signal is weak, try moving the TouchScreen to another part of thehouse where it can obtain a stronger signal.Testing Your Connectivity.The TouchScreen can test its connectivity to the Internet and cellular networks.To test the TouchScreen connectivity:1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced SettingsConnectivity.The Connectivity menu is displayed.2. Tap Test Connectivity.The Connectivity Test screen is displayed..3. Tap Next to start the test. This can take as little as 30 seconds or as long as four minutes.Managing the Passcodes in your Security SystemYour security system provides the following default keypad codes:MasterGuest (a “Guest” permission-level)TouchScreen User's Guide
Managing Your System Security37Duress (see Understanding the Duress Keypad Code on page 38)The Master keypad code allows you to add, modify, and delete codes. See Keypad Code PermissionLevels on page 38 keypad code types.Managing your Keypad CodesTo manage your keypad code:From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Manage KeypadCodes.The Manage Keypad Codes screen is displayed.Note: From this screen you can modify your keypad codes or add new ones.To add a new keypad code:From the Manage Keypad Codes screen, tap Add Keycode.The Add Keypad Code screen is displayed.
38Table 5: Keypad Code Permission LevelsArmingLevel DescriptionStandardor GuestUser can arm and disarm the system.ArmOnlyUser can only arm the system.Master User can create, edit, and delete keypad codes, as well as arm and disarm the system. Thislevel is provided with the system and cannot be added.Distress User is granted full access to the TouchScreen. The TouchScreen sends a silent alarm to thecentral monitoring station, and the police are dispatched. This level is provided with the sys-tem and cannot be added.To modify a keypad code:1. From the Manage Keypad Codes screen, tap Edit.The Edit Keypad Code screen is displayed.Note: You cannot change the Permissions level of a keypad code.Understanding the Duress Keypad CodeThe Duress keypad code is used to if an intruder forces you to disarm your system or access yoursecurity settings. Rather than entering your keypad code, enter the Duress keypad code. When you dothis, you will be granted full access to your TouchScreen, but a silent alarm is immediately sent to thecentral monitoring station and police are dispatched.By default, the Duress Code is disabled.To enable and manage your Duress keypad code:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security ManageKeypad Codes.The Manage Keypad Codes screen is displayed.TouchScreen User's Guide
Managing Your System Security39Note: From this screen you can modify your keypad codes or add new ones.Managing Your Secret WordWhen an alarm is sent to a central monitoring station, they will attempt to contact you to verify that atrue emergency is occurring. When you answer, they will ask for your secret word as an additionalverification.To view and modify your secret word:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Advanced SettingsSecurity Secret Word.The Set Security Secret Word screen is displayed.2. To change the secret word, tap the Secret Word field (square area).A keyboard is displayed that enables you to change the secret word.3. Click Done to save your changes.Click Cancel to cancel the change operation.View Your Security Account InformationTo view your account information:1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced SettingsAccount Information.The Validate Account Information screen is displayed.2. Go to the Subscriber Portal to view your account information, or contact Customer Care to modifyit.3. Tap Return to Menu to return to the Settings menu.
40Maintaining & Configuring the TouchScreen DeviceYou can configure the way the TouchScreen device displays your security information.Reboot the TouchScreenOccasionally, a problem might arise that could be solved by rebooting the TouchScreen.To turn the TouchScreen off and on:From the Settings menu (see "Configuring the TouchScreen" on page 9), tapAdvanced SettingsReboot Touchscreen.The TouchScreen turns itself off and back on.Understanding and Configuring Screen Brightness & Screen DimmingThere are several options for configuring the TouchScreen’s screen brightness:Set the default brightness level of the TouchScreen from level 10 (the brightest and the default set-ting) to level 1 (the dimmest). See page 40Have the screen dim automatically to a preconfigured setting after a configured period of inactivity(see page 40Have the screen and the TouchScreen LEDs dim completely automatically each day at a set time,and then brighten at a set time (see page 42). This is called Night Mode.Note: The Night Mode screen brightness setting is not the same as Arm Night Mode asdescribed on page 23.To manually place the TouchScreen in Night Mode:Press the Night Mode button, which located on the right side of the TouchScreen. When a user touchesthe screen, it brightens to the default brightness level.Configuring the Screen Brightness SettingsTo configure the default screen brightness:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreenScreen Configuration.TouchScreen User's Guide
Maintaining & Configuring the TouchScreen Device41The Screen Configuration menu is displayed.2. Tap Screen Brightness.A control allows you to set the brightness level from 1-10 (default 10).Configuring Automatic Screen Dimming and Night Mode DimmingYou can choose to have the screen dim to a set level after a period of inactivity (this can be used insteadof a screensaver or in conjunction with a screen saver. See Configuring the Screensaver on page 44 forhow to configure a screensaver to be displayed after a period of inactivity.Additionally, you can choose to have the screen dim completely during configured hours, called NightMode (see page 42). During this time, the buttons on the front of the TouchScreen darken completely.The TouchScreen will not enter Night Mode when it is Armed.Note: The Night Mode brightness setting is not the same as Arm Night Mode as described on page23.To configure the screen to dim after a period of inactivity:Note: When a user touches the screen, it will brighten to its default brightness level.1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreenScreen Configuration.
42The Screen Configuration menu is displayed.2. Tap Automatic Screen Dimming.A couple of controls are provided that allow you to set automatic dimming level and the amountof idle time for the TouchScreen to wait before dimming.The Idle Timeout maximum is 30 minutes. It decreases in increments of 5 minutes.To have the screen never dim due to inactivity, set the Dimming Level to 10. This also requires thatthe Backlight off at night setting is No.To configure the screen to dim completely during a set time period (Night Mode):Note: When a user touches the screen, it will brighten to its default brightness level.Note: At the set time range, the screen will dim to its lowest setting (1).1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreenScreen Configuration.TouchScreen User's Guide
Maintaining & Configuring the TouchScreen Device43The Screen Configuration menu is displayed.2. Tap Screen Nighttime Settings.Some backlight controls are provided.Table 6: Screen Night Mode Settings ControlsControl DescriptionBacklightoff at nightYes The screen will dim during the configured time range.No The screen will not dim during the configured time period. If it is con-figured to dim after a period of inactivity, that will still happen.Backlightoff timeTime that the screen automatically dims to level 1.Backlighton timeTime the screen automatically brightens to default level.
44Configuring the ScreensaverYou can configure the TouchScreen to display a screen saver after the device has been inactive for someperiod of minutes.The TouchScreen will not enter screensaver mode when it is Armed.See also: Understanding and Configuring Screen Brightness & Screen Dimming on page 40 for how tohave the screen dim to a configured level after a period of inactivity. This can be used instead of ascreensaver or in conjunction with a screensaver.To configure the TouchScreen screensaver:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreenScreensaver Configuration.The Screensaver Configuration screen is displayed.2. Tap the Start Screensaver arrow buttons to choose the number minutes of inactivity before theTouchScreen will start the screensaver. The options are in five second increments. The maximumnumber of seconds is 30 and the least is 5.3. In the Select Screensaver Widget menu, tap the app that will be used as a screensaver.TouchScreen User's Guide
Maintaining & Configuring the TouchScreen Device45Table 7: Commonly Used ScreensaversControl DescriptionNone The screen never goes to screensaver.SecurityDashboardScreen displays the Arm System tab from the Security app.Camera Displays stills of the cameras attached to the security system (updated every 5 seconds). Ifthere is only one camera attached to the security system, it displays live video.Clock Displays the current time in digital or analog.Photos Displays a slideshow of photos from your Flickr account.Configuring the Tones and Volume LevelsYou can configure the sounds the TouchScreen plays when a security zone is faulted or cleared.You can also configure the volume that the TouchScreen sounds are played.To set the tones that the TouchScreen uses when zone events occur:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tapTouchScreen Sound Configuration.The Sounds Configuration screen displayed.
46Red icons(for example for door being opened) designate the sound played when a zone isfaulted.Green icons (for example for a door being closed) designate the sound played when a zone iscleared.2. Tap a field to display a menu to sounds to play when a zone is faulted or cleared.3. Tap Silence to have the TouchScreen never play a tone when the associated security zone isfaulted.Cleaning the TouchScreen ScreenThe TouchScreen can be hard to clean without accidentally pressing buttons; even accidentally arming ordisarming the system.To clean the TouchScreen screen:1. From the Settings menu (see "Configuring the TouchScreen" on page 9), select TouchscreenClean Screen.The Clean Screen is displayed.2. Tap Clean Screen for 30 Seconds to display the Cleaning screen.You have 30 seconds to clean the TouchScreen without fear of pressing buttons.TouchScreen User's Guide
Maintaining & Configuring the TouchScreen Device47Viewing Technical Specifications of Your TouchScreenFrom the Settings menu (see "Configuring the TouchScreen" on page 9), tap About.The About This TouchScreen screen displayed.Table 8: About This TouchScreen DetailsArmingMode DescriptionVersion Current firmware version installed on your TouchScreen.Wi-Fi IPAddressInternet Protocol address assigned to your TouchScreen by your router to communicatewith it wirelessly.Note: This value might change if you reset your router to factory defaults.EthernetIP AddressInternet Protocol address assigned to your TouchScreen by your Internet ServiceProvider’s modem to communicate with it directly (not wirelessly).Note: This value might change if you reset your modem to factory defaults.CPE ID Unique identification code for your TouchScreen.Wi-Fi MACAddressMedia Access Control address of the adapter your TouchScreen uses to wirelessly connectto your Internet Service Provider.EthernetMACAddressMedia Access Control address of the adapter your TouchScreen uses to connect directly(not wirelessly) to your Internet Service Provider.CellularSIM CardIdUnique identification code used by your TouchScreen’s cellular service provider to connectyour device to the central monitoring stations when broadband service is unavailable.Modules The modules installed in the TouchScreen. These communicate with sensors and homedevices.
48Appendix 1: TouchScreen Installation and MaintenanceInstalling the Technicolor TouchScreen1. Remove the TouchScreen from its packaging.2. Use a P1 Phillips screwdriver to remove the (1)screw from the battery cover of the Touch-Screen, and detach the cover.The 4.0 volt lithium polymer battery iswrapped and unconnected in the batterycompartment of the TouchScreen.Warning: The rechargeable battery that camewith your TouchScreen is only availablethrough your service operator. If your batteryneeds to be replaced, contact your serviceoperator to arrange for replacement.3. Unwrap the battery from its packaging and install it in the battery compartment.4. Position the battery and cables inside the battery com-partment so the cables lie along the top of the battery.5. Align and connect the battery’s pins to the battery con-nector so that the wire order is (left-to-right) RED,WHITE, BLACK.6. Replace the battery cover and the screw.7. Place the AC power cable into the clamp of the TouchScreen stand.TouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance498. Connect the adapter cable to theback of the TouchScreen.9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switchhole, which is the top right hole on the back of the TouchScreen.
5010. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).10. If the installation plan does not involve the TouchScreen connecting to the customer’s networkwirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.11. Insert the AC adapter into the bracket asshown.Table 9: AC Power Supply RatingsRating ValueVoltage 100 - 120VCurrent 0.5AFrequency 60 HzTouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance5112. Remove the center screw from the wall outlet.13. Plug the TouchScreen’s AC adapter into the TOP plug of thewall outlet, and replace the center screw through the brackethole.Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it tofactory default.After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.Figure 4: Activation: Installation Welcome Screen
52Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it tofactory default.Battery RequirementsTable 10: Device BatteriesDevice Device Type BatteriesTouchScreen Central Controller GSP055771 4 volt Lithium Polymer4400mAh (16.28WH)1Door/ Window Sensor Sensor CR2 3 volt Lithium 1Motion Detector Sensor CR123A 3Glass Break Detector CR123A 1Smoke/Heat Detector CR123A 2Replacing the BatteryWarning: The rechargeable battery that came with your TouchScreen is only available through yourservice operator. If your battery needs to be replaced, contact your service operator to arrange forreplacement.1. Use a P1 Phillips screwdriver to remove the (1)screw from the battery cover of the Touch-Screen, and detach the cover.2. Lift the battery out of the receptacle and dis-connect the battery from the TouchScreen bygently pulling the base of the connector.3. Unwrap the battery from its packaging andinstall it in the battery compartment.TouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance534. Position the battery and cables inside the bat-tery compartment so the cables lie along thetop of the battery.5. Align and connect the battery’s pins to the bat-tery connector so that the wire order is (left-to-right) RED, WHITE, BLACK.6. Replace the battery cover and the screw.
54Recommendations for Sensor Installation and PlacementDoor/Window Sensors and Glass Break DetectorsInstall door/window sensors and/or glass break detectors at every possible location of entry, bothupstairs and down.Glass Break DetectorsFor best detector performance, select a mounting location that is:Within 7.6 m (25 ft) of the protected glassWithin clear view of the protected glassOn the same wall as the protected glassAt least 2 m (6.5 ft) from the floorAt least 1 m (3 ft) from forced-air ductsAt least 1 m (3 ft) from sirens or bells greater than 5 cm (2 in.) in diameterOn a window frame if any heavy window covering is presentAvoid mounting the detector in the following locations:In a cornerOn free standing post or pillarsIn rooms with noisy equipment such as air compressors, bells/ door bell, and power toolsIn bathrooms (a slamming toilet seat will easily fault a glass break detector)Motion DetectorsWhen placing motion detectors, anticipate traffic patterns:The lanes of traffic most used by people in your home are also those most likely to be used byintruders.Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector.Do not place motion detectors at the end of hallways where an intruder will be walking directlytoward or away from the detector. For best coverage, mount the motion so that the likely direc-tion of intruder motion is across the motion detector’s pattern.A motion detector facing the following can cause false-alarms or failures in detection:Direct sunlightCold draftsWindowsTouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance55Uninsulated wallsHeat sources such as fireplaces and heating ventsMoving objects such as fansAir conditioning ventsGlass furnitureObstructions such as curtains, plants, large furniture, doorsNote: Free roaming pets pose special problems for motion detectors. Your installer has beentrained to help you configure your installation to address your specific pet needs.
56System LimitationsYour security system is designed to provide continued protection in the case of a temporary loss ofpower or internet connectivity. Still, no alarm system can guarantee protection from burglary or fire inevery case. Test your system once a week to be sure it is working as expected (see "Testing Your Alarms"on page 32). Pay attention to the following:It is possible to hear the alarms clearly when you are sleeping, or in all parts of the house?Are there unprotected points of entry?Are there locations of the house that are separated from all the smoke sensors by a closed door?Are there sensors on all levels of the house?Have you changed your keypad codes recently to prevent someone from figuring one of themout?Also, you are alerted if the security system loses all connectivity to internet and cellular service; however,such an event will make it impossible for your system to send alarms during that time.Finally, your security system might make you eligible for reduced insurance premiums. Still, a securitysystem is no substitute for insurance, and a security system cannot compensate you for any loss of lifeor property. For this reason, all sensible safety precautions for preventing fire and intruders are stillnecessary.TouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance57Emergency PreparationsDo not wait until an emergency occurs to make a plan. Talk to each other about what each personshould do in an emergency. For example:Learn your security system. Get to know how to arm and disarm it and what to do when theauthorities or central monitoring calls.Make sure everyone (who should know) knows the Secret Word, when to use it, and that itshould not be shared.Understand the difference between your keypad code and the duress code.Understand that you should never enter the premises if you hear an alarm. Call police from a cellphone or a neighbor’s phone.Make a plan for how to leave the house in the case of an emergency. Establish multiple routes andconsider how the routes should be different based on the emergency.Save yourself first! Do not stop to rescue any possessions.Do not open a door if the handle is hot.Agree on a single outdoor location for everyone to meet.Call the fire department or police from a neighbor’s phone.Use the rest of this page to draw or write multiple escape plans for each member of the family.
58Smoke Detector Installation RecommendationsThe National Fire Protection Association (NFPA) recommends the following for the number andplacement of smoke detectors.Place smoke alarms as follows:In every bedroom, in hallways, and on every level of the premises, including the attic and base-ment.High on a wall or on a ceiling (because smoke rises).If a smoke detector is placed on a ceiling, position at least 4 inches (10.2 cm) from the wall.Be careful about placing smoke detectors within 20 feet of a cooking appliance.Smoke alarms are an important part of a home fire escape plan.For maintaining your smoke detector:Test alarms at least monthly by pushing the test button.Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” warning the batteryis low, replace battery right away.Replace all smoke alarms when they are ten years old or sooner if they do not respond properlywhen tested.Additionally we recommend:Maintain a 3 foot (about 1 meter) distance from air supply & return vents.DO NOT install smoke detectors in a garage or near furnaces.Install at least 6 m (20 ft) away from kitchens or other areas where combustion particles arepresent.Install smoke detectors at least 2.5 m (8 ft) away from bathrooms.DO NOT install in dirty, dusty, or insect infected areas.DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating and air con-ditioning vents, fans, and fresh air intakes can drive smoke away from smoke detectors.Remember that dead air spaces may prevent smoke from reaching a smoke detector.TouchScreen User's Guide
Appendix D: Quick Reference Tables59Appendix D: Quick Reference TablesThis section provides tables that list the ranges and default settings for features in your security system.The tables are grouped in the following categories:System & Security settingsTouchScreen device settings (62)Advanced system settings (62)
60Table 11: System & Security Settings, Ranges, and Defaults.Feature Comments Ranges & DefaultsExit Delay The time allotted for the customer to exit thepremises when the security system is armed.The Exit Delay for Arm Stay and Arm Night modes istwice the configured Exit Delay up to 120 seconds.Default: 60 secondsRange: 45 seconds to 240secondsExit Delay ProgressAnnunciationTouchScreen beeps once per second. Twice/secondduring the last 10 seconds.Disabled for Arm Stay &Arm Away.This feature is notconfigurable.Exit Delay Restart Entry/Exit zone is faulted, restored and then faultedagain prior to the end of the exit delay, then ExitDelay restarts.One time only.This feature is notconfigurable.Exit Error If an Entry/Exit door is left open at the end of ExitDelay, the Entry Delay starts and, if the system isnot disarmed, an alarm sounds.This feature is notconfigurable.Unvacated Premises During Arm Away, if no Entry/Exit Zone opens andcloses during the Exit Delay, the Arming Modereverts to Armed Stay.This feature is notconfigurable.Entry Delay The time allotted for the customer to disarm thesystem after tripping an Entry/Exit security zone.Default: 30 secondsRange: 30 to 240 secondsEntry Delay ProgressAnnunciationTouchScreen beeps once per second Twice/secondduring the last 10 seconds.This feature is notconfigurable.Disarm Enter a keypad code to disarm the system. This feature is notconfigurable.Control Buttons Home button The functions of thesebuttons cannot bechanged.Emergency Alarm buttonEmergency Alarms(aka manual alarms)TouchScreen:Press to accessEmergency AlarmoptionsThe functions of thesebuttons cannot bechanged.Alarm TransmissionDelay(aka Abort Window)Length of time after an alarm sounds for thecustomer to enter a valid keypad code to preventalarm from being sent to central.Default: 30 sec.Range: Minimum is 15 sec.and the maximum is 45sec.Disarming Duringthe AlarmTransmission DelaySystem disarmed by entering a valid keypad code inthe TouchScreen or a key pad. If invalid keypadcode entered, alarm restarts.This feature is notconfigurable.When alarms aresuccessfully abortedIf system is disarmed within the Alarm TransmissionDelay period, no alarm transmission occurs.By default, verify contactsare notified by SMS andTouchScreen User's Guide
Appendix D: Quick Reference Tables61Feature Comments Ranges & Defaults(that is, disarmedduring the AlarmTransmission Delayperiod)Contacts can opt not to receive SMS and/or emailmessages notifying them when an alarm wasaborted and that central monitoring was notnotified.email when an alarm isdisarmed during the AlarmTransmission Delayperiod.Cancel Window For 5 minutes after the end of the Abort Window,customer can disarm system to send an AlarmCancel to central monitoring.This feature is notconfigurable.Duress Code A four digit code that sends silent alarmimmediately. Otherwise, same as Master keypadcode.Default: Duress Code isdisabled.Initiating EmergencyAlarms (aka manualalarms)This is a two-step action from the TouchScreen. Not configurable.Cross Zoning Two security zones that only trip an alarm if theyare both faulted within a configured period of time.Can only be created after the security zones havebeen added in a separate step.Default: 10 secondsRange 1 second to 999seconds.Swinger Shutdown After the TouchScreen has sent an alarm the setnumber of times (trips) to central monitoring, nomore alarms will be sent to central monitoring for48 hours or until the security system is disarmed.Default: 2 tripsRange: 1 to 6 tripsFire AlarmVerificationWhen enabled, central only contacts the authoritieswhen multiple smoke detectors are faulted OR adetector is in an alarm for 60 seconds or more.Default: DisabledCall Waiting Old-fashioned security systems use phone lines to send alarms to centralmonitoring, so they require a caution included with their control panels alertingthe installer that call waiting features can prevent successful connection to thecentral station.Since the TouchScreen connects to central monitoring over broadband andcellular, this alert is not required.System Test Perform the system test as described on page 32.Communications Test the security system to ensure that it is in proper communication withcentral monitoring as described in on page 36.Test In Progress The titles of all alarm test process screens begin with“Alarm Test”.Not configurable.AutomaticTermination of TestThere are no conditions that would result in the automatic termination of Testmode. The user must tap the Disarm button on the Alarm Test screen to end thealarm test.Screen Brightness The relative brightness of the TouchScreen screen. Default: 10 (brightest)Range: 1 to 10
62Table 12: Screen Settings, Ranges, and DefaultsFeature Comments Ranges & DefaultsAutomatic ScreenDimmingIdle Timeout Default: 30 minutesRange: 5 minutes to 30minutes(in 5 minute increments)Dimming Level Default: 10 (brightest)Range: 1 to 10Screen NighttimeSettingsBacklightoffat night Default: NoRange: Yes or NoBacklight off time Default: 12:00 .A.M.Backlight on time Default: 12:00 .A.M.ScreensaverConfigurationMinutes Inactive before screensaver comesonDefault: 30 minutesRange: 5 minutes to 30minutes(in 5 minute increments)Sound Configuration Volume control Default: 13 (loudest)Range: 0 (mute) to 13Table 13: Advanced Settings Range and DefaultsFeature Comments DefaultExpose PersonalRouter to InternetWhether the retail router connected to the security systemrouter is exposed to the InternetDefault: NotexposedTouchScreen User's Guide

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