Venstar SKYPORT3 Thermostat with Wi-Fi Module User Manual

Venstar Inc Thermostat with Wi-Fi Module

User Manual

Optional accessories
available, including Wi-Fi
Simply connected.
s
W
i-F
i
cted
.
.
VOYAGER
&
HEAT
COOL
HEAT
PUMP
DIGITAL THERMOSTAT
QUICK START &
SETUP GUIDE
Anytime. Anywhere.*
1
Thank You
Congratulations and thank you for purchasing
your new Venstar VOYAGER® thermostat. This
guide is intended to help you install and setup
the basic features of the VOYAGER® Thermostat.
For a full owners manual and installation guide,
visit venstar.com.
2
Compatibility
Venstar VOYAGER® Thermostat is designed to work with 24V systems
requiring both the R & C wires. This includes gas, electric, oil, forced
air, variable speed, heat pump and radiant heat. It can control:
•Heating:one,twoandthreestages(W1,W2,W3)
•Cooling:oneandtwostages(Y1,Y2)
•Heatpump:withauxiliaryandemergencyheat(Y,W1,O/B)
•Fan(G)
•Power(C,R)
•Humidifierordehumidifier(HUM,DEHUM)
•Dualfuelsystems(heatpumpwithfurnace)
•Whole-homehumidifiersanddehumidifiers
WiFi Network
& Password
Screw Driver Pencil
Leve
lP
liers
Hammer or Drill
(3/16" or 7/ 32" drill bits)
Thermostat Thermostat
Base
Drywall Anchors
and Screws
This Quick Start
Manual
Contents
Necessary Tools
3
Step 1 - PowerOCurrentSystem
1) Gotoyourhome’scircuitbreakerpanel
and switch the furnace and air conditioner
breakerso.
2) Toconfirmpoweriso,adjustthe
temperature on your current thermostat.
If the system does not respond
accordingly, power has probably been
successfullyshuto.
WARNING: Failure to follow this step can result in personal
injuryand/ordeathfromshockandelectrocution.
Step 2 - Remove Faceplate
Removethefaceplateofcurrentsystem.Mostfaceplatessnap-oor
feature small screws that will need to be removed.
Side View
Wall Thermostat
WARNING: If you see large thick
electrical wires, wire nuts, or if your
systemislabeled120Vor240VDO
NOTPROCEED.THISTHERMOSTAT
ISNOTCOMPATIBLEWITHTHESE
SYSTEMS
WARNING: Failure to follow this step
canresultinpersonalinjuryand/or
death from shock and electrocution.
4
Step 3 - Beforeyougoanyfurther
Determine what your existing wiring and equipment situation is
before you disconnect any wires. If you are unsure of what type of
system you have, you may need to seek professional support.
A. If you have a Heating only system without Air Conditioning, the
VenstarVOYAGERthermostatwillrequire3wires.These3wires
are:R(24Vac),C(24Vac)andW(Heat).MostHeatingonlysystems
useverysimplethermostatsthatonlyrequire2wirestheR(24Vac)
andW(Heat).TheVOYAGERthermostatrequires3wirestothe
thermostat.InthiscaseanAdd-A-Wireaccessorywillnotwork
anditwillbenecessarytoinstallanotherwirefortheC(24Vac)
connection.
B. Ifyouhaveasingle stage fossil fuel heater with air conditioning,
the Venstar VOYAGER will require 5 wires for independent fan
control.TheyareR(24Vac),C(24Vac),W(Heat),Y(Cooling),andG
(Fan).Youmayconnectonly4 wires, as instructed below, to the
VOYAGER but will give up independent fan control. The fan will
stilloperatewithaHeatingorCoolingdemand.
• If there are only 4 wires present that are connected to the existing
thermostat, there are at least 3 options available to connect the
Venstar VOYAGER thermostat, they are:
1. Usethe4wiresasinstructedbelowandnotethatthefanwill
onlyoperatewithaHeatingorCoolingdemand.
2. PullnewthermostatwirefromtheHVACequipmenttothe
thermostat so that there are at least 5 wires available.
3. PurchaseandinstallaVenstarAdd-A-Wireaccessory
(ACC-0410).
5
C. If you have a multi stage HVAC system comprised of a fossil fuel
heater with air conditioning the Venstar VOYAGER will require the
5wiresmentionedabove(R,C,W,Y,andG)plusanadditionalwire
foreachadditionalstageofHeatingorCooling.Youmayreduce
the 5 wire requirement to 4 if you give up independent fan control,
orusetheoptionalaccessory;Add-A-Wire.
D. Ifyouhaveaheat pump without aux heat the Venstar VOYAGER
willrequire5wires:R(24Vac),C(24Vac),W1/O/B(reversingvalve),Y
(1ststagecompressor),andG(fan).Ifthereareonly4wirespresent
thatareconnectedtotheexistingthermostat,thereareatleast
3optionsavailabletoconnecttheVenstarVOYAGERthermostat,
they are:
1. Usethe4wiresasinstructedbelowandnotethatthefanwill
onlyoperatewithaHeatingorCoolingdemand.
2. PullnewthermostatwirefromtheHVACequipmenttothe
thermostat so that there are at least 5 wires available.
3. PurchaseandinstallaVenstarAdd-A-Wireaccessory(ACC-0410).
E. If you have a heat pump with aux heat the Venstar VOYAGER will
require6wires:R(24Vac),C(24Vac),W1/O/B(reversingvalve),Y(1st
stagecompressor),W2(AuxHeat)andG(fan).Ifthereareonly5
wirespresentthatareconnectedtotheexistingthermostat,there
areatleast3optionsavailabletoconnecttheVenstarVOYAGER
thermostat, they are:
1. Usethe5wiresasinstructedbelowandnotethatthefanwill
onlyoperatewithaHeatingorCoolingdemand.
2. PullnewthermostatwirefromtheHVACequipmenttothe
thermostat so that there are at least 6 wires available.
3. PurchaseandinstallaVenstarAdd-A-Wireaccessory(ACC-0410).
6
MAKING 4 WIRES WORK when 5 are required
(without the optional Add-A-Wire accessory)
• If you have an all-electric heat system with air conditioning, this
method is not an option. You must either pull new wire or use the
optional Add-A-Wire accessory (ACC-0410).
• If you have a single stage fossil fuel heater with air conditioning,
and you would like install the Venstar VOYAGER using only 4 wires,
follow the directions below. You will need a screwdriver along with a
3” or 4” long piece of thermostat wire to use as a jumper.
1. Makesurethepowerisoasstep1onpage4instructsyou.
2. Followstep4onpage9“LabelandDisconnectWires”atthe
thermostat.Pleasenotethecolorandthecorrespondingwire
designatorwitheachcolor.AnexampleistheRwireisredandthe
Wwireiswhiteandsoon.Youwillneedthisforthenextstepat
theHVACequipment.
3. Attheequipmentendofthethermostatwires,locatethe
terminals that the wires are attached to.
A. Removethe“Gwire”fromtheterminalmarkedG.
B. Placethe“Gwire”onterminalC.
C. PlaceoneendofthejumperonterminalG.
D. PlacetheotherendofthejumperonterminalY.
  Pleasenotethattherewillbemorethan1wireonterminalY.
4. Connect the wires to the terminals on the VOYAGER backplate
takingcaretomakesurethateachwirefromtheHVACequipment
is connected to the same terminal designation on the VOYAGER
backplate.Forexample:the“Cwire”fromtheHVACequipment
shouldbeconnectedtothe“C”terminalofthethermostat.The
“R”wireontheequipmentterminalshouldbeconnectedtothe
“R”terminalontheVOYAGERbackplate,andsoon.
7
MAKING 5 WIRES WORK when 6 are required
(without the optional Add-A-Wire accessory)
• If you have an all-electric heat system with air conditioning, this
method is not an option. You must either pull new wire or use the
optional Add-A-Wire accessory (ACC-0410).
• If you have a multi stage system that requires 6 wires, and you
would like install the Venstar VOYAGER using only 5 wires, follow the
directions below. You will need a screwdriver along with a 3” or
4” long piece of thermostat wire to use as a jumper.
1. Makesurethepowerisoasstep1onpage6instructsyou.
2. Followstep4onpage9“LabelandDisconnectWires”atthe
thermostat.Pleasenotethecolorandthecorrespondingwire
designatorwitheachcolor.AnexampleistheRwireisredandthe
Wwireiswhiteandsoon.Youwillneedthisforthenextstepat
theHVACequipment.
3. Attheequipmentendofthethermostatwires,locatethe
terminals that the wires are attached to.
A. Removethe“Gwire”fromtheterminalmarkedG.
B. Placethe“Gwire”onterminalC.
C. PlaceoneendofthejumperonterminalG.
D. PlacetheotherendofthejumperonterminalY.
  Pleasenotethattherewillbemorethan1wireonterminalY.
E. Connect the wires to the terminals on the VOYAGER backplate
takingcaretomakesurethateachwirefromtheHVAC
equipment is connected to the same terminal on the VOYAGER
backplate.Forexample:the“Cwire”fromtheHVACequipment
isconnectedtothe“C”terminalofthethermostatandsoon.
8
Step 4 - Label&DisconnectWires
1) Onebyone,applyalabel
designated to each wire
you disconnect from
your current thermostat.
TIP:Beforedisconnectinganywires,
take a photo of your current wire
configurationwithyourmobiledevice.
 Wirefromthe Installonthe
 oldthermostat Function newthermostat Wire
terminal marked connector marked Color
G or F Fan G
 Y1,Y Cooling Y1
 W1,W Heating W1/0/B
 Rh,R,M,Vr,A Power R
C Common C
 O/B Rev.Valve W1/O/B*
 W2 2ndStageHeat W2
 Y2 2ndStageCooling Y2
 W3 3rdStageHeat W3
 H,Hum Humidity HUM
 D,Dehum Dehumidity DEHUM
Ck1 DryContactSwitch DRYCONTACT
 CKGND DryContactSwitch DRYCONTACT
*O/BisusedifyoursystemisaHeatPump.
9
Step 5 - RemoveCurrentBackplate
Unscrewthecurrentbackplateand
removeitfromthewall.Becareful
not to let the wires fall into the wall.
Step 6 - MountNewBase
1) Gentlyseparatethedisplayfromthebasebypullingfirst
from one side, then the other until the two pieces unsnap.
A small screwdriver may be used, very carefully, to start
seperating the two pieces.
TIP: If needed, wrap the wires
around a pencil or pen to keep
them from falling inside the wall.
2) Positionthebaseagainstyour
wall, and determine if wall
anchors from current thermostat
align with screw locations of
new base.
3) Ifbasedoesnotalignwith
existinganchorholes,marknew
screw locations with a pencil.
Drywall:Drill3/16"holefor
the anchor
Plaster:Drill7/32”holefor
the anchor
4) Pullwiresthroughopeningin
base and secure to the wall
using provided screws.
TIP:Usealeveltoensure
thermostat is properly aligned
before marking screw locations.
10
Step 7 - ConnectWires
1) Matchyourpreviouswireconfiguration
to the new base. One by one, connect
each wire by inserting the metal end into
the corresponding slot and tightening
the screw.
TIP: Useplierstostraightenwirebefore
insertingintonewbase.Besuretocutany
excesswiresothattheinsulationextendsto
theterminalblock.Whenthewireisinstalled
properly to the terminal block, there should
benocopperexposed.
WiFi Network
& Password
Screw Driver Pencil
LevelPliers
Hammer or Drill
(3/16" or 7/ 32" drill bits)
Thermostat Thermostat
Base
Drywall Anchors
and Screws
This Quick Start
Manual
W3/AUX
W2
W1/O/B
Y2
Y1
SENSOR
11
Step 8 - CheckDipSwitch
1) Ensurewhichswitchiscorrectfor
yoursystem.Dipswitchesarelocated
on the back of the thermostat
GAS/EL HP
OR
GAS/EL HP
ON
1 2 3
ON
1 2 3
OR
OBBO
ON
1 2 3
ON
1 2 3
GAS ELEC
OR
GAS ELEC
ON
1 2 3
ON
1 2 3
1
GAS
O
GAS/EL
ELEC
B
HP
ON
23
1
GAS
O
GAS/EL
ELEC
B
HP
ON
23
1.WhenGAS/EL or HP is set for GAS/EL:
Thisswitch(GASorELEC)controlshowthe
thermostatwillcontroltheFan(G)terminalin
heatingmode.WhenGAS is chosen, the thermostat
will notenergizetheFan(G)terminalinheating.
WhenELEC is chosen the thermostat will energize
the fan in heating.
2.WhenGAS/EL or HP is set for HP:
Thisswitch(GASorELEC)definestheAuxHeattype.
WhenGASischosen,theauxiliaryheatwillnotbe
allowedtorunduringheatpumpoperation.When
usingaDualFuelsystem,setthisswitchforGAS.
WhenELECischosen,uptotwostagesofauxiliary
strip heat will be allowed to run.
For Heat Pump Only
WhentheGAS/ELorHPdipswitchisconfiguredfor
HP,thisdipswitch(OorB)mustbesettocontrol
the appropriate reversing valve. If O is chosen,
theW1/O/Bterminalwillenergizeincooling.If
Bischosen,theW1/O/Bterminalwillenergizein
heating.
Thisdipswitchconfiguresthethermostattocontrol
aconventionalgas/electricsystemoraheatpump.
If your system is anything other than a heat pump,
leave this switch set for GAS/EL.
12
Step 9 - Attach Thermostat
1) Alignthepinsonthethermostatcircuitboardwiththecorresponding
holes below the wiring connectors and push the top and the bottom
of the plastic housing enclosing the display until it clicks into place,
top and bottom.
Step 10 - SwitchPower/CircuitBreakersBackOn
Turn your furnace and air conditioner breakers back on at your breaker
panel.
Side View
Displayshouldclickinto
place easily. If you encounter
resistancedonotapplyexcess
force–taketheplateo,
check that the pins are straight
and ensure there are no wires
in the way and retry.
13
Step 11 - SetUpWi-FiConnection
(Using the optional WiFi module)
Overview
Atminimum,thefirst3tasksbelowmustbecompletedtoaccessyour
thermostatremotelyfromabrowser.The4thstepisoptional(highly
recommended)andonlyisneededtoaccessyourthermostat(s)from
a mobile device.
These steps are:
1. SuccessfulconnectiontoalocalWi-FiAccessPointwithinternet
access.
2. ConfirmreceiptofaSkyportgeneratedverificationemail(thisonly
occursonceduringtheSkyportaccountsetup).
3. A6-digitcodeobtainedfromthethermostatissuccessfully
enteredintoaSkyportaccount.
4. SuccessfullydownloadandinstalltheVenstarSkyportapponyour
mobiledevice(s).
Your thermostat operates on the 2.4 Ghz, Wi-Fi b/g/n band.
14
1 2
Quick Start - Connect to Wi-Fi
TheVoyagerthermostatsarejoinedtoaWi-Finetworkwiththe
helpoftheVenstarConfiguratorApp.Thisappmaybedownloaded
fromyourmobiledevice’sappstore.OncetheVoyagerthermostatis
installedwiththeoptionalWi-FiModule,theConfiguratorAppwill
facilitate connection to the access point in 5 steps as outlined below.
Press the “Setup
Wi-Fi” button.
Press the “Accessory
Setup Wi-Fi” button on
the thermostat.
Then press the “Cooler”
button to start the setup.
15
3 4 5
Go to the settings
of the mobile
device. Select
Wi-Fi, then select
the Voyager
thermostat.
Return to the
Configurator App.
Select the access
point to join.
The Wi-Fi icon
appears on the
display when
successfully
connected.
Quick Start - Connect to Wi-Fi (continued)
16
Quick Start - Connect to Skyport
IfthethermostatisconnectedtothelocalWi-FiAccessPoint,butnot
yetjoinedtoaSkyportaccount,youmayjointhethermostattoan
account by doing the following:
1. Openyourbrowserto:http://venstar.skyportcloud.com
2. Select“Createaccountnow”
3. Followonscreeninstructionstocreateanaccountandadda
thermostattotheSkyportaccount.
Create Account Now
4
17
Troubleshooting
Usethefollowingtroubleshootingguidetodiagnosecommon
problems. If you are still having problems or are unsure please
visit www.venstar.com/thermostatsore-mailcustomerserviceat
thermostatsupport@venstar.com
Problem
The air conditioning does
not attempt to turn on.
The display is blank.
The heating does not
attempt to turn on.
Whenusingaresidential
heat pump the heat comes
on instead of the air
conditioning.
Whencallingforair
conditioning both the heat
and cool come on.
Possible Cause
The compressor timer
lockout may prevent the air
conditioner from turning on
for a period of time.
The cooling setpoint is set
too high.
You may have selected Free
Cooling in settings.
Lackofproperpower.
The heating setpoint is set
too low.
The thermostat reversing
valve dip switch is set
incorrectly.
The thermostat equipment
dipswitchisconfiguredfor
“HP”andtheHVACunitisa
gas/electric.
Solution
Adjustthe
CompressorMin.OTIme
to“None”.
Lowerthecoolingsetpoint
or lower the cooling
setpoint limit.
Ifyoudon’thaveadamper,
and special duct work
installed,turnothis
feature in settings.
Makesurethepower
is on to the furnace
and that you have a 24 vac
between R&C.
Raise the
heating setpoint or raise
the heating setpoint limit.
Setthereversingvalvedip
switch to the opposite
position.
Settheequipmentdip
switchfor“gas”.
18
One-Year Warranty - This Product is warranted to be free from defects in material and
workmanship. If it appears within one year from the date of original installation, whether
or not actual use begins on that date, that the product does not meet this warranty, a new
or remanufactured part, at the manufacturer’s sole option to replace any defective part, will
be provided without charge for the part itself provided the defective part is returned to the
distributor through a qualified servicing dealer.
THIS WARRANTY DOES NOT INCLUDE LABOR OR OTHER COSTS incurred for diagnosing,
repairing, removing, installing, shipping, servicing or handling of either defective parts or
replacement parts. Such costs may be covered by a separate warranty provided by the installer.
THIS WARRANTY APPLIES ONLY TO PRODUCTS IN THEIR ORIGINAL INSTALLATION LOCATION
AND BECOMES VOID UPON REINSTALLATION.
LIMITATIONS OF WARRANTIES – ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES
OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY) ARE HEREBY LIMITED IN
DURATION TO THE PERIOD FOR WHICH THE LIMITED WARRANTY IS GIVEN. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE MAY
NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE
AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR
OTHER PERSON WHATSOEVER.
ALL WORK UNDER THE TERMS OF THIS WARRANTY SHALL BE PERFORMED DURING NORMAL
WORKING HOURS. ALL REPLACEMENT PARTS, WHETHER NEW OR REMANUFACTURED,
ASSUME AS THEIR WARRANTY PERIOD ONLY THE REMAINING TIME PERIOD OF THIS
WARRANTY.
THE MANUFACTURER WILL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation and servicing instructions or owner’s
manual, including filter cleaning and/or replacement and lubrication.
2. Damage or repairs required as a consequence of faulty installation, misapplication, abuse,
improper servicing, unauthorized alteration or improper operation.
3. Failure to start due to voltage conditions, blown fuses, open circuit breakers or other damages
due to the inadequacy or interruption of electrical service.
4. Damage as a result of floods, winds, fires, lightning, accidents, corrosive environments or
other conditions beyond the control of the Manufacturer.
5. Parts not supplied or designated by the Manufacturer, or damages resulting from their use.
6. Manufacturer products installed outside the continental U.S.A., Alaska, Hawaii, and Canada.
7. Electricity or fuel costs or increases in electricity or fuel costs for any reason whatsoever
including additional or unusual use of supplemental electric heat.
8. ANY SPECIAL INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE
OF ANY NATURE WHATSOEVER. Some states do not allow the exclusion of incidental or
consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which may vary
from state to state.
Warranty
19
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for an
intentional radiator, pursuant to Part 15, subpart C of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference in radio communications.
However, there is no guarantee that the interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that of the
receiver.
• Consult the dealer or an experienced radio or TV technician for help.
Notice: Only peripherals complying with FCC limits may be attached to this
equipment. Operation with noncompliant peripherals or peripherals not
recommended by Venstar, is likely to result in interference to radio and TV
reception. Changes or modifications to the product, not expressly approved by
Venstar could void the user’s authority to operate the equipment.
FCC - INDOOR Mobile Radio Information:
To comply with FCC/IC RF exposure limits for general population / uncontrolled
exposure, the antenna(s) used for this transmitter must be installed to provide
a separation distance of at least 20 cm from all persons and must not be co-
located or operating in conjunction with any other antenna or transmitter.
This Device complies with Industry Canada License-exempt RSS standard(s).
Operation is subject to the following two conditions: 1) this device may not
cause interference, and 2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada. To reduce potential radio interference to other
users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
(continued)
20
Cet appareil est conforme avec Industrie Canada, exempts de licence standard
RSS(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce
dispositif ne doit pas causer d’interférences, et 2) ce dispositif doit accepter
toute interférence, y compris les interférences qui peuvent causer un mauvais
fonctionnement de l’appareil.
En vertu des règlements d’Industrie Canada, cet émetteur de radio ne peut
fonctionner en utilisant une antenne d’un type et maximale (ou moins) Gain
approuvé pour l’émetteur par Industrie Canada. Pour réduire les interférences
radio potentielles aux autres utilisateurs, le type d’antenne et son gain doivent
être choisis afin que la puissance isotrope rayonnée équivalente (PIRE) ne est
pas plus de ce qui est nécessaire pour une communication réussie.
We, Venstar, declare under our sole responsibility that the device to which
this declaration relates: Complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC ID: MUH-SKYPORT3
IC: 12547A-SKYPORT3
These numbers can be located on the inside of the thermostat backplate,
in the upper right corner.
MUH-SKYPORT3
Patents Issued & Pending
Printed on recycled paper.
P/N 88-1114 Rev. 1 06/15

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