Verifone M400WIFIBT Multilane Point of Sale Terminal User Manual M400 Installation Guide

VeriFone Inc Multilane Point of Sale Terminal M400 Installation Guide

Manual

Verifone Part Number DOC445-003-EN-A, Revision A.7VER I FO N ECONFID E NTIALREVISIO N A.7 M400Installation Guide
All rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e writtenpermission of Verifone, Inc.The in formation cont ained in this d ocument is subj ect to chan ge wi thout notice. Alth ough Verifone ha s attempted to en sure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC445-003-EN-A, Revision A.7M400 Installation Guide© 2017 Verifone, Inc.Verifone, and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product WarrantyFor product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments in this document to your local Verifone Support Team.
M400 INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Setup Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16M400 Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Powered USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Berg Adaptor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17ICE Cubes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18ICE Cube Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Supported ICE Cube Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Calibrate Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26M400 WiFi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CONTENTS4M400 INSTALLATION GUIDEPrivacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CHAPTER 3Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32SD Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32CHAPTER 4Maintenance andCleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Smart Card Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34CHAPTER 5Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38CHAPTER 6TroubleshootingGuidelines Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 41Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
M400 INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the terminal. AudienceThis guide is useful to anyone installing and configuring the terminal.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the terminal.Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal.Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. RelatedDocumentationRefer to the following set of documents to learn more about the terminal:M400 Certifications and Regulations VPN - DOC445-001-ENM400 Series Quick Installation Guide VPN - DOC445-002-ENM400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-ENM400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-ENM400 Series Stand Quick Installation Guide VPN - DOC445-007-ENM400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-ENVOS Programmers Manual VPN - DOC00501
PREFACEGuide Conventions6M400 INSTALLATION GUIDEGuideConventionsVarious conventions are used to help you quickly identify special formatting.Table 1 describes these conventions and provides examples of their use.Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.The pencil icon is used to highlight important information.RS232-type devices do not work on the M400 communication port.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Do not use the terminal near water due to risk of shock.NOTECAUTIONWARNING
PREFACEGuide ConventionsM400 INSTALLATION GUIDE 7Acronym DefinitionsAcronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym DefinitionsAcronym Definitions3DES Triple Data Encryption StandardAES Advanced Encryption Standard AlgorithmAPI Application Programming InterfaceARM Advanced RISC MachineBBM Battery Backed MemoryCAPK Certification Authority Public KeyCBC Cipher Block Chaining modeDEA/DES Data Encryption Algorithm/StandardDUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECR Electronic Cash RegisterEMV Joint Europay, MasterCard and Visa StandardFSM Fiscal ModuleMAC Message Authentication CodeMMU Memory Management UnitMSAM Multiple Secure Access ModuleOS Operating SystemPIN Personal Identification NumberPOS Point-of-SaleRFID Radio Frequency Identification SAM Secure Access ModuleSC Smart Card (Integrated Chip Card)SD Secure DigitalSR Ship ReleaseSRAM Static Random Access MemoryUI User InterfaceUSB Universal Serial BusWi-Fi Wireless Fidelity
PREFACEGuide Conventions8M400 INSTALLATION GUIDE
M400 INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewA media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software.The terminal features a color 5” IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module. M400 WiFi/BT supports 802.11 a/b/g/n Wireless Fidelity (Wi-Fi) and Bluetooth (BT), while the M400 BT variant supports Bluetooth (BT) including BLE with iBeacon and Eddystone profiles . Figure 1 M400 Terminal
TERMINAL OVERVIEWFeatures and Benefits10 M400 INSTALLATION GUIDEFeatures andBenefitsThe terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease ofUse•Large 5” LCD display for unlimited application possibilities and easy readability under various lighting conditions.•Touchscreen for icon-based applications or electronic signature capture support.•Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen.•Bi-directional magnetic stripe card reader with an extended blade for optimal card reading.•Audio jack to facilitate accessibility for the visually impaired.Performance andDurability•Fast transactions due to powerful 1 GHz ARM Cortex A9 processor.•Rounded corners and drop resistant to three feet on concrete floor to minimize breakage. •256 MB of flash memory and 512 MB SDRAM with removable uSD.Security•Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features.•PCI 4.x approved for debit and other PIN-based transactions.•EMV Level 1 Type Approval. •Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions.•With Kensington lock feature resident in the terminal as part of the case.ContactlessCapability•Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. •On-screen tap zone for optimized user experience. •Accepts EMV, NFC, and mag-stripe contactless payments as well as PIN-based transactions.CommunicationTechnology•Bluetooth: Simple, plug-and-play installation for locations that need short-range wireless capability. Eddystone and iBeacon profiles are also supported.•Wi-Fi: Ideal for retailers that need multiple wireless devices and have an existing IP infrastructure (M400 WiFi-BT only).
M400 INSTALLATION GUIDE 11CHAPTER 2SetupThis chapter describes the setup procedure for:•Terminal Location.•Inside the Shipping Carton.•Terminal Features.•Connection Ports.•M400 Connection Options.•MSAM Card.•Terminal Power Source.•Calibrate Touch Panel.•Smart Card Reader.•Magnetic Card Reader.•Contactless Smart Card Transaction.•M400 WiFi/BT Support.•Optional Accessories.TerminalLocationThe following are guidelines used to select an ideal location for the terminal.Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone.•Select a location near a power outlet, POS, ECR, or computer connected to the terminal. Do not string cables or cords across a walkway for safety.EnvironmentalFactors•Do not use the unit where there is high heat, dust, humidity, moisture, caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.•Do not use the terminal outdoors.
SETUPPIN Protection Measures12 M400 INSTALLATION GUIDEElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.•Disconnect the device from its POS terminal before cleaning.ContactlessConsiderations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.PIN ProtectionMeasuresUse the following techniques to provide effective screening of PIN-Entry Devices (PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice.•Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:•Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check-in stand design.•Position the terminal so that it is angled in such a way that PIN spying is difficult.•Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.•Position in-store security cameras so that the PIN-entry keypad is not visible.CAUTIONThe terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.WARNINGDo not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.CAUTIONUsing an enclosed metal frame or mount may negatively affect contactless performance
SETUPPIN Protection MeasuresM400 INSTALLATION GUIDE 13The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of:•Signage on the PED•Prompts on the display, possibly with a click-through screen•Literature at the point of sale•A logo for safe PIN-entry process.Ensuring UserPrivacyUse the following guidelines to protect the user’s privacy when he enters his personal identification number (PIN):•The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user.•You can secure PIN entry by installing a Privacy Shield (optional).MountingConsiderationsVerifone recommends the use of an approved stand for all mounting situations. Position the terminal conveniently in relation to power, POS, ECR, and LAN connections. Ensure the M400 terminal is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand. Table 3 Mounting Methods and Protection MeasuresMethod Cashier Customer in Queue Customers Elsewhere On-site CamerasCountertop without standUse signage behind the PEDInstall so that customer is between PED and next in queueNo action neededDo not install within view of camerasCountertop with standNo action neededInstall so that customer is between PED and next in queueNo action neededDo not install within view of camerasNOTESpecial care is required when mounting the M400 terminal in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields which may interfere with M400 terminal. Always select mounting locations at least six feet from doorway units and at least 18 inches from surface mounted deactivator pads.
SETUPInside the Shipping Carton14 M400 INSTALLATION GUIDEInside theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.Unpacking theShipping Carton To unpack the shipping carton:1Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following:•Terminal•Connectivity cable2Remove all plastic wrapping from the terminal and components.3Remove the clear protective film from the display.4Save the shipping carton and packing material for future repacking or moving of the device.NOTEPower supply, connectivity cubes, and base module are shipped separately or depending on customer requirements.WARNINGDo not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.
SETUPTerminal FeaturesM400 INSTALLATION GUIDE 15TerminalFeaturesFamiliarize yourself with the terminal features before continuing with the installation process: Figure 2 M400 Features Front PanelThe front panel offers the following features:•A touchscreen display.•A set of keys that include:•A 12-key, telco-style keypad (keypads may vary in style).•Three function keys at the bottom of the keypad (from left to right: CANCEL, CLEAR, ENTER).•A magnetic card reader, built into the right side. LEDs shows the proper swipe direction, with the stripe facing down and towards the keypad.•A smart card reader, built into the unit’s front side. An icon indicates the proper card position and insertion direction. •A 3.5 mm audio jack to facilitate accessibility for the visually impaired.TELCO-STYLEKEYPADTOUCH SCREEN DISPLAYAUDIO JACKSMART CARD READERMAGNETIC CARD READERNOTEOn screen PIN entry is NOT supported.
SETUPConnection Ports16 M400 INSTALLATION GUIDEConnectionPortsThe terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector.Connecting Cablesand other DevicesTo connect required cable connections and other devices:1Unscrew and remove cable cover as shown below.Figure 3 Removing Cable Cover2Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options. See Figure 7 for reference.Figure 4 USB Type C Cable Connected on the Rear of the Unit3Close cable compartment as shown below (optional).Figure 5 Closing Cable Compartment with Cable Cover
SETUPM400 Connection OptionsM400 INSTALLATION GUIDE 17M400ConnectionOptionsThe M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB CablePowered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type.Figure 6 Powered USB Cable (USB Type C)Berg Adaptor CableBerg adaptor cable (PN CBL445-100-01-A) connects the M400 terminal to legacy berg connection systems. M400 supports the following Berg cables.Verifone Cable P/N Cable Color Power Audio COM1 COM2 Tailgate/COM3 10BTEthernet PoE USB 1.1 Host USB 1.1 Device23998-02-R Yellow24173-02-R Purple1 (Powered USB)23741-02-R Blue23745-02-R Brown26838-02-R White23739-02-R Red223740-02-R Green1111111111111 (RJ-45) 1 Tailgate (Female SDL-4)1 COM3 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 Tailgate (Female SDL-4)1 COM3 (RJ-45)1 Tailgate (Male SDL-4)1 COM3 (Male DB9)3 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (RJ-45)1 (Type A)1 (Type A)1 (RJ-45)1 (Type A)1 (RJ-45)1 (Powered USB)
SETUPM400 Connection Options18 M400 INSTALLATION GUIDEICE CubesA set of modules that allow easy, economical, and efficient custom configuration of communications options.Each configuration is comprised of a base module, an end cap, and a combination of other modules that support different communications interfaces, see Figure 7 as an example. Figure 7 Sample ICE Cube AssemblyRefer to ICE Cube Modules for more information.COMEthernet Switch Tailgate USBNOTEAppearance and number of ICE Cubes vary depending on customer requirements.
SETUPM400 Connection OptionsM400 INSTALLATION GUIDE 19ICE Cube ModulesA device that offers cost effective, flexible, and specific connectivity options. These modules are attached to the ICE base module to meet specific customer requirements. The available module functions are provided below:Base Module (PN 445-101-01-A)Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules. It has:•Interface to the M400 terminal•Power supply connection (12 V 1 A)•Audio out connection (line level stereo)•ICE cube connection bus to connect to additional cubes.Figure 8 Base ModuleRS-232 Serial Interface Module (PN 445-102-01-A)This module has:•ICE cube bus in•ICE cube bus out•RJ-50 with RS-232 serial connectionsFigure 9 RS-232 Serial Interface Module
SETUPM400 Connection Options20 M400 INSTALLATION GUIDEUSB Interface Module (PN 445-103-01-A)This module has:•ICE cube bus in•ICE cube bus out•RJ-50 with USB signalsFigure 10 USB Interface ModuleEthernet Interface Module (PN 445-104-01-A)This module support 10/100 Mbits/sec and has:•ICE cube bus in•ICE cube bus out•RJ-50 with Ethernet signalsFigure 11 Ethernet Interface Module
SETUPM400 Connection OptionsM400 INSTALLATION GUIDE 21Ethernet Switch Interface Module (PN 445-105-01-A)This module has a 2 port Ethernet switch and supports 10/100 Mbits/sec and has:•Ice cube bus in•Ice cube bus out•Two RJ-50 with USB signalsFigure 12 Ethernet Switch Interface ModuleTailgate Interface Module (PN 445-106-01-A)This module has:•ICE cube bus in•ICE cube bus out•RJ-50 with tailgate signalsFigure 13 Tailgate Interface Module
SETUPMicro SD Card22 M400 INSTALLATION GUIDESupported ICE CubeConfigurationsThe currently supported ICE cubes configurations are:Micro SD CardM400 supports micro SD for additional memory. Installing orReplacing Micro SDCardTo install or replace Micro SD card:1Turn off the terminal.2Place the terminal face down on a soft and clean surface. 3Remove cable cover as shown in Figure 3.4Insert the micro SD card into its slot. Figure 14 Inserting a Micro SD CardTo replace Micro SD card, gently slide out the old micro SD card before inserting a new one.Configuration Type Part Number DescriptionUSB CBL445-002-00-A Base Module + USB Module2 USB Ports CBL445-003-00-A Base Module + USB Module + USB ModuleSerial CBL445-004-00-A Base Module + Serial Module2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate ModuleEthernet CBL445-006-00-A Base Module + Ethernet ModuleEthernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB ModuleEthernet with Serial (COM2) CBL445-008-00-A Base Module + Ethernet Module + Serial ModuleEthernet with Tailgate CBL445-009-00-A Base Module + Ethernet Module + Tailgate ModuleEthernet Switch CBL445-010-00-A Base Module + Ethernet Switch ModuleEthernet Switch with Tailgate CBL445-011-00-A Base Module + Ethernet Switch Module+ TailgateμSD
SETUPMSAM CardM400 INSTALLATION GUIDE 23MSAM CardYou may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one.Installing orReplacing MSAMCardTo install or replace MSAM cards:1Power off the terminal.2Place the terminal face down on a soft and clean surface.3Remove the cable cover of the unit.4Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted.Figure 15 SAM InsertionTo replace SAM card, gently slide out the old SAM card before inserting a new one. CAUTIONObserve standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.NOTEPosition the card’s gold contacts facing upward toward the user. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way.
SETUPTerminal Power Source24 M400 INSTALLATION GUIDETerminal PowerSourceThe terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source.The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once power source is removed.Connecting M400Terminal to a PowerSourceTo connect M400 terminal to a power source:1Connect the Powered USB cable (PN CBL445-003-01-A) to the USB Type C port at the back of the terminal.Figure 16 Connecting Base Cable to Terminal2Plug in power supply to the power connection port on the base module.3Plug the AC power cord into a wall outlet or power surge protector.4Close cable cover (optional).WARNINGDo not connect the terminal to the power supply until all peripherals are attached.Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-01-A. See Specifications for detailed power supply specifications.Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost.NOTEVerifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
SETUPCalibrate Touch PanelM400 INSTALLATION GUIDE 25Calibrate TouchPanelThe terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct. Calibrating TouchScreen To calibrate the touch screen:1Access System Mode. Login using Supervisor user profile. 2Select Administration.3Select Calibrate Touch Panel. 4A message is displayed on the screen, press OK to start calibration.5Follow on-screen prompts or instructions.Smart CardReaderThe smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.Using the Smart CardReader To use the smart card reader:1Position the smart card with the gold contacts facing upward.2Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly.3Remove the card only when the display indicates the transaction is complete.Figure 17 Smart Card ReaderCAUTIONLeave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction.
SETUPMagnetic Card Reader26 M400 INSTALLATION GUIDEMagnetic CardReaderThe terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.Using the Smart CardReader (Credit/DebitCard Transaction)To use the smart card reader (credit/debit card transaction):1Position a magnetic card with the stripe in the card reader 2Swipe it through the magnetic card reader.Figure 18 Using the Magnetic Card Reader ContactlessSmart CardTransactionThe terminal support contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.Performing aContactless SmartCard TransactionTo perform a contactless smart card transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the terminal display.2An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 19 Contactless Smart Card TransactionCAUTIONDo not let metallic surfaces come in contact with the contactless module to ensure that it works properly.
SETUPM400 WiFi/BT SupportM400 INSTALLATION GUIDE 27M400 WiFi/BTSupportM400 WiFi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.Bluetooth SupportSupports Eddystone and iBeacon profiles only.WirelessTransactionM400 supports wireless transactions. Wireless transactions occur when initialized by an application.OptionalAccessoriesThese accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.Privacy ShieldThe privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction.Figure 20 M400 Privacy ShieldInstalling the PrivacyShield To install a privacy shield:1Squeeze in sides to slide in hooks into the slot. Figure 21 Installing the Privacy Shield
SETUPOptional Accessories28 M400 INSTALLATION GUIDE2Release to lock-in hooks in place.Figure 22 Privacy Shield attached to TerminalStandA mounting device that serves as the terminal’s docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience.Figure 23 M400 Series Stand Docking the Terminalon the Stand To dock the terminal on the stand:1Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal.Figure 24 Docking Terminal onto the Stand45
SETUPOptional AccessoriesM400 INSTALLATION GUIDE 292Slide down terminal to lock in place.Figure 25 Locking Terminal in PlaceUndocking theTerminal from theStandTo undock the terminal from the stand:1Slide off terminal upward to unhook the terminal from the stand. Figure 26 Undocking Terminal from the Stand2Lift terminal off the stand.Figure 27 Lifting Terminal off the Stand
SETUPOptional Accessories30 M400 INSTALLATION GUIDEExternal andOptional DevicesThe ICE Cube, while connected to a terminal, supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and PINpad through a serial or USB Host connection. See Figure 7 for reference.NOTEWhen conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience.CAUTIONRemove the power cord from the base module before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).
M400 INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the terminal.Power Rating•12 V DC, 1 APower Pack•PWR445-001-01-A•UL/cUL, ITE listed, LPS power supply•Input rated: 100-240 V AC, 50/60 Hz•Output rated: 12 V DC, 1 A, 12 WTemperature•Operating temperature: -5° to 50° C (23° to 122° F)•Storage temperature: -20° to 60° C (-4° to 140° F)ExternalDimensions•Length: 173 mm (6.81 in.)•Width: 175 mm (6.89 in.)•Depth: 43 mm (1.69 in.)Weight•Unit weight: 430 gProcessor•1 GHz ARM Cortex A9Memory•256 MB of flash memory and 512 MB SDRAMDisplay•5” IPS LCDMagnetic CardReader•Triple track (tracks 1, 2, 3), high coercivity, bi-directionalPrimary SmartCard•ISO 7816, 1.8 V, 3 V, 5 V •Synchronous and asynchronous cards
SPECIFICATIONSSAM Card Reader32 M400 INSTALLATION GUIDESAM CardReaderThe terminal has two dual stacking Security Access Modules (SAMs) card slots.SD Card ReaderThe terminal has one Micro Secure Digital (SD) card slot.IntegratedContactlessReaderISO 14443, ISO 18092, EMV, FeliCaKeypad•12-key Telco-style keypad•Three color-coded function keys below the keypad•Keys can be simulated on touchscreenAudio Jack3.5 mm headphone jack Peripheral Ports•one USB Type C port for ICE Cube Base module connection.•one Micro-USB port for a graphometric stylus connection.SecurityComplies to PCI 4.x requirements, as well as many regional security requirements.
M400 INSTALLATION GUIDE 33CHAPTER 4Maintenance and CleaningYour terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.•Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.•Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, and dry cloth for cleaning. •Do not paint the device. Paint can clog the moving parts and prevent proper operation.•Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot.•Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the device’s outer casing is opened.These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
MAINTENANCE AND CLEANINGAdditional Safety Information34 M400 INSTALLATION GUIDEAdditionalSafetyInformationThe following are additional safety information in using this device.Power AdapterUse only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your device’s performance or damage it.PotentiallyExplosiveEnvironmentsDo not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.Magnetic StripeCleanerThe Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02).Smart Card CleanerThe Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02).Cleaning the SCR To clean the SCR:1Inspect the terminal’s SCR for presence of foreign objects before cleaning Customer Smart Card.aIf unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2.2Clean the SCR with approved or recommended Verifone cleaning card. It is advised to use new cleaning cards at all times.NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers.CAUTION Send your terminal to a Verifone authorized repair center if foreign objectsare found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void terminal warranty.NOTE If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR terminals or Petroleum SCR.
M400 INSTALLATION GUIDE 353Test the SCR after cleaning.aIf SCR tests out okay as “passing”, then the unit is ready for Customer Smart Card use.bIf SCR tests out as “failing”, then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning.
MAINTENANCE AND CLEANINGAdditional Safety Information36 M400 INSTALLATION GUIDE
M400 INSTALLATION GUIDE 37CHAPTER 5Service and SupportContact your local Verifone representative or service provider for any problems on your terminal.For product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time.•International – Contact your Verifone representative.Service ReturnsYou must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only).Returning One orMore Terminals forRepair orReplacement1Gather the following information from the printed labels on the bottom of each terminal to be returned:•Product ID, including the model and part number. For example, “M400”, “m445-xxx-xx”, and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).2Obtain the MRA numbers by completing the following:•Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.•Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Address the fax clearly to the attention of the “Verifone MRA Dept.” Include a telephone number where you can be reached and your fax number.•Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “Verifone MRA Dept.”NOTEFor international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTAccessories and Documentation38 M400 INSTALLATION GUIDE•Reference the model and part number in the Note box3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the terminal you are returning for service or repair (serial numbers are located on the bottom of the unit).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label on the bottom of the terminal). Accessories andDocumentationVerifone produces accessories and documentation for the terminal. Refer to the part number in the left column when ordering.Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., Eastern time•International – Contact your Verifone representativeBelow are accessories used with your terminal. Contact your Verifone distributor to determine which of the accessories fit your requirements.NOTEOne MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model.Table 1 Accessories and VPNsAccessory Part Number DescriptionPower pack PWR445-001-01-A M400 DC power packVerifone cleaning Kit VPN 02746-01 Cleaning kitPrivacy Shield PPL445-013-01-A PCI Privacy ShieldStand TBD Multilane StandStylus STY445-001-01-A Passive StylusHolster PPL445-008-01-A Stylus HolsterBerg Adaptor 445-100-01-A Berg Adaptor CableBase Module 445-101-01-A ICE Cube Base ModuleSerial (COM) Interface Module445-102-01-A RS-232 Serial InterfaceUSB Interface Module 445-103-01-A USB InterfaceEthernet Interface Module 445-104-01-A Ethernet Interface Module
SERVICE AND SUPPORTAccessories and DocumentationM400 INSTALLATION GUIDE 39Refer to the following set of documents to learn more about the terminal:Ethernet Switch Interface Module445-105-01-A Ethernet Switch Interface ModuleTailgate Interface Module 445-106-01-A Tailgate Interface ModuleUSB CBL445-002-00-A Base Module + USB Module2 USB Ports CBL445-003-00-A Base Module + USB Module + USB ModuleSerial CBL445-004-00-A Base Module + Serial Module2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate ModuleEthernet CBL445-006-00-A Base Module + Ethernet ModuleEthernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB ModuleEthernet with Serial (COM2) CBL445-008-00-A Base Module + Ethernet Module + Serial ModuleEthernet with Tailgate CBL445-009-00-A Base Module + Ethernet Module + Tailgate ModuleEthernet Switch CBL445-010-00-A Base Module + Ethernet Switch ModuleEthernet Switch with Tailgate CBL445-011-00-A Base Module + Ethernet Switch Module+ TailgateM400 Certifications and Regulations VPN - DOC445-001-ENM400 Series Quick Installation Guide VPN - DOC445-002-ENM400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-ENM400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-ENM400 Series Stand Quick Installation Guide VPN - DOC445-007-ENM400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-ENVOS Programmers Manual VPN - DOC00501Table 1 Accessories and VPNsAccessory Part Number Description
SERVICE AND SUPPORTAccessories and Documentation40 M400 INSTALLATION GUIDE
M400 INSTALLATION GUIDE 41CHAPTER 6Troubleshooting GuidelinesThis chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them.The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described.Terminal DoesNot StartIf the terminal does not start:•Ensure that the terminal is plugged into a dedicated power source.•Check power cable connector is plugged in properly.Terminal DisplayDoes Not ShowCorrect/Readable InfoIf the terminal display does not show correct/readable info:•Check all cable connections. If the problem persists, contact your local Verifone representative for assistance.NOTEThe terminal comes equipped with tamper-evident labels. It contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONAll units require use of a power supply.Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESBlank Display42 M400 INSTALLATION GUIDEBlank DisplayWhen the terminal display is blank:•If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched.•If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly.•Contact your local Verifone representative if the problem persists.TransactionsFail To ProcessThere are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Checking MagneticCard Reader To check magnetic card reader:1Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.2Ensure that you are swiping cards properly (see Magnetic Card Reader).3Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. 4Contact your local Verifone representative if the problem persists.Checking Smart CardReader To check smart card reader:1Perform a test transaction using several different smart cards to ensure the problem is not a defective card.2Ensure that the card is inserted correctly (see Smart Card Reader).3Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card).4Contact your local Verifone representative if the problem persists.
TROUBLESHOOTING GUIDELINESTransactions Fail To ProcessM400 INSTALLATION GUIDE 43
M400Installation GuideVerifone Part Number DOC445-003-EN-A, Revision A.7Verifone, Inc.1-800-Verifonewww.verifone.comVERIFONECONFID E NTIALREVISIO N A.7

Navigation menu