Verifone NURIT8000RE4 POINT OF SALE TERMINAL User Manual NURIT 8020 book

VeriFone Inc POINT OF SALE TERMINAL NURIT 8020 book

USERS MANUAL

VeriFone Part Number DOC113EN05, Revision ADRAFTREVISION A.3NURIT 8000Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number DOC113EN05, Revision ANURIT 8000 Installation Guide© 2008 VeriFone, Inc.VeriFone, the VeriFone logo, VeriCentre, Verix, and NURIT are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
NURIT 8000 INSTALLATION GUIDE 3DRAFTREVISION A.3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Overview NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 2Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12ExaminingNURIT 8000 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Terminal Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Terminal Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Loading Paper into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Removing the Paper Roll From the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 17Opening and Closing the Battery/Card Compartment Cover . . . . . . . . . . . . . . . 18Connecting the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Battery Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Battery Charge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Powering On and Off the Terminal With a Battery Pack. . . . . . . . . . . . . . . . 21Installing SIM, SAM, and SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Data Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24External Modem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Car Adapter Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 3Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CONTENTS4NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 28Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28User Interactions and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29CHAPTER 4Maintenance andCleaning Cleaning the NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 5TroubleshootingGuidelines NURIT 8000 Appears to Have No Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Transactions Cannot be Completed Successfully . . . . . . . . . . . . . . . . . . . . . . . 34Wireless Communication Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Operation with Peripheral Device Not Successful . . . . . . . . . . . . . . . . . . . . . . . 34Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Printer Continues Printing When Out of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 35Magnetic Stripe Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . 35Smart Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . . . . . . . . . 35The Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35An Incorrect Response or Data Is Obtained. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35“Tampered Device” Displayed On Screen and Keypad Inoperable . . . . . . . . . . 35CHAPTER 6Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38External Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 5PREFACEUse this guide as the primary source of information for setting up and installing the NURIT 8000.AudienceThis guide provides a simple description of the NURIT 8000’s features as well as basic information for the device’s installation and configuration.OrganizationThis guide is organized as follows:Chapter 1, Overview. Provides an overview of the NURIT 8000.Chapter 2, Setup. Explains the setup and installation of NURIT 8000, selecting its location, and establishing connections with other devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the NURIT 8000.Chapter 4, Maintenance and Cleaning. Explains maintenance of the NURIT 8000.Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines for problems related to the NURIT 8000’s installation and configuration.Chapter 6, Service and Support. Provides information for contacting your local VeriFone service provider and on how to order accessories or documents from VeriFone.RelatedDocumentationTo learn more about NURIT 8000, refer to the following set of documents:GuideConventionsVarious conventions are used to help you quickly identify special formatting.Table 1 describes these conventions and provides examples of their use.NURIT 8000 Quick Installation Guide VPN NURIT 8000 Certifications and Regulations Sheet VPNNURIT 8000 External Modem Quick Installation Guide DOC113MU01NURIT 8000 Battery Pack Quick Installation Guide DOC113MU02NURIT 8000 Car Adapter Quick Installation Guide DOC113MU03Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.
PREFACEGuide Conventions6NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. The pencil icon is used to highlight important information.Box contents, including interconnection cable types, may vary according to specific model.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.Table 1 Document ConventionsConvention Meaning ExampleNOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentCCC China Compulsory CertificateDC Direct CurrentECR Electronic Cash RegisterLED Light Emitting DiodeLCD Liquid Crystal DisplayMII Ministry of Industry and Information TechnologyMRA Merchandise Return AuthorizationMSAM Micromodule-size Security Access ModuleMSR Magnetic Stripe ReaderOS Operating SystemPC Personal ComputerPIN Personal Identification NumberPOS Point-of-SaleRAM Random Access MemoryRJ45 Registered Jack 45RS232 Recommended Standard 232SAM Security Access ModuleSDIO Secure Digital Iput/OutputSC Smart Card (Integrated Chip Card)SD Card Secure Digital CardSIM Subscriber Identity Module
PREFACEGuide ConventionsNURIT 8000 INSTALLATION GUIDE 7DRAFTREVISION A.3VPN VeriFone Part NumberWiFi Wireless FidelityTable 2 Acronym DefinitionsAcronym Definitions
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 8CHAPTER 1OverviewThis chapter provides a brief description of the NURIT 8000.NURIT 8000The NURIT 8000 Wirless Palmtop Terminal is one of the most advanced, versatile, secure, and convenient POS terminals manufactured today.Figure 1 The NURIT 8000 TerminalFeatures at aGlanceThe following is a list of features of the NURIT 8000:Table 3 NURIT 8000 FeaturesFeature DescriptionLCD Display •Graphical LCD display•Black and White•128 x 128 pixels•Application-dependent touch screen, with stylusKeypad •18 keys comprised of:•10-key telephone-style keypad•8 function and special keysSmart Card Reader •Integrated, front-entry, EMV-compliant smart card readerMagnetic Stripe Card Reader •Integrated, bi-directional magnetic stripe card reader
OVERVIEWFeatures at a GlanceNURIT 8000 INSTALLATION GUIDE 9DRAFTREVISION A.3SAM-SD/MMC Cards Compartment•Compartment for up to two SAM cards•Compartment for up to one SD/MMC cardNote: Configuration is model-dependent.SIM Connector •Connector for the insertion of a SIM card (model dependent)Thermal Printer •Integrated printer uses thermal paper•Easy-load mechanismTerminal Interface Connector •Barrel power ( POWER) connector•Data connectorRadio •Internal antenna, located under paper roll, with power supply•GSMNote: Configuration is model-dependent.Power •AC/DC adapter (safety approved)Output: 9-10 V at 1 ANote: The AC/DC adapter must be approved by the relevant authorities in the country where the equipment is sold.Operating System •Ported NURIT for maximum application portabilityAccessories •Car adapter•External modemTable 3 NURIT 8000 FeaturesFeature Description
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 10CHAPTER 2SetupThis chapter describes the setup procedure for NURIT 8000, in the following sections:•Selecting Location•Unpacking Shipping Carton•Examining NURIT 8000 Features•Using the Magnetic Stripe Card Reader•Using the Smart Card Reader•Using the Printer•Opening and Closing the Battery/Card Compartment Cover•Connecting the Battery•Installing SIM, SAM, and SD Cards•Connecting Cables•Power SupplySelectingLocationUse the following guidelines to select a location for the NURIT 8000.Ease of Use•When not operated from its hand-held position, place the NURIT 8000 on a flat table or countertop close to the power outlet and any peripherals.•Maintain good ventilation.EnvironmentalFactors•Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Do not use the NURIT 8000 in a known blasting area.•Do not use the NURIT 8000 in an area of potential explosive atmosphere, such as fuel or chemical storage or transfer facilities, or in any area where you would be advised to turn off a vehicle’s engine.•Do not cover slots and openings of the device. They may be provided for ventilation and protection against overheating. Never place the device near radiators, or in a place where proper ventilation is not provided.•Do not cover the terminal.
SETUPSelecting LocationNURIT 8000 INSTALLATION GUIDE 11DRAFTREVISION A.3•Maintain at least 22 cm (8.5 in) of clear space around the terminal in its fixed operating location, in order to assure good ventilation.Indoor UseThe NURIT 8000 is designed to be operated indoors in the following manner:•Powered only by the built-in battery.•Using the AC/DC power adapter for battery charging only.•Using the optional external modem.Outdoor UseThe NURIT 8000 is designed to be operated outdoors in the following manner:•Powered only by the built-in battery.•In a vehicle, using the optional car adapter.ElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).CAUTION Under no circumstances should the NURIT 8000 be powered or charged outdoors using its AC/DC adapter.WARNING For persons using a pacemaker or other medical device, please read the following important safety notes:Though most electronic equipment and critical medical devices are shielded against radio-frequency signals, it is important to realize the possibilities of potential interference and to know the standard precautions that may be taken.Consult the manufacturer of your medical device to determine its level of shielding.NOTE When the NURIT 8000 terminal is used as a secure PIN entry device:•The customer should be able to obstruct visual observation of the PIN entry with his/her body and hand.•The cardholder must be clearly instructed to obstruct visual observation of the PIN entry with his/her body and hand.Failure to comply with these conditions may render the PIN pad non-compliant with ISO 9564 for PIN protection and may violate card association requirements for PIN entry devices.
SETUPUnpacking Shipping Carton12 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3•Do not use the NURIT 8000 near water or in moist conditions.•Never spill any liquid on the device.•Never push objects into the device through slots (other than those specifically intended for the magnetic stripe, smart cards, SAM cards, or cable ports).•To reduce the risk of shock, do not disassemble any of the equipment or accessories referred to in this manual. If required, take the equipment to a qualified service representative. Incorrect reassembly or opening or removing covers may expose you to dangerous voltages or other risks.UnpackingShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The NURIT 8000 is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner.To unpack theshipping carton 1Remove and inspect the contents of the shipping carton. The NURIT 8000 carton includes the following components:•NURIT 8000 terminal•AC/DC power adapter•Documentation•Touch screen stylus•Thermal paper roll•Paper roll spindle•Lithium-polymer Battery•RS-232 — barcode reader adapter (model dependent)•Keyboard emulation barcode reader adapter (model dependent)•PC-Terminal cable (model dependent)•Terminal-terminal cable (model dependent)2Remove all plastic wrapping from the components.3Remove the clear protective film from the LCD screen.4Save the shipping carton and packing material for future repacking or moving of the device.WARNING Due to risk of shock or damage, do not use the NURIT 8000 near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.WARNING Do not use a unit that has been tampered or damaged.The NURIT 8000 comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately.
SETUPExamining NURIT 8000 FeaturesNURIT 8000 INSTALLATION GUIDE 13DRAFTREVISION A.3ExaminingNURIT 8000FeaturesBefore you continue with the installation process, familiarize yourself with the NURIT 8000 features:Figure 2 NURIT 8000 Terminal Features (Front Panel)Figure 3 NURIT 8000 Terminal Features (Bottom Panel)Terminal FrontPanelThe front panel of the NURIT 8000 terminal (see Figure 2) includes the following features:•A touch screen terminal display, backlit LCD screen.•A stylus, with an integrated stylus storage slot.•An 18-key, telephone-style keypad.•A magnetic card reader on the top of the terminal. Bi-directional swiping capabilities. Swipe the card with the magnetic stripe down and left, towards the terminal and the keypad. For further directions, see Using the Magnetic Stripe Card Reader.NOTE The package contents, including interconnection cable types, may vary according to the specific model.Some or all of the accessories contained in the box may already be installed in the PIN pad.LCD SCREENKEYPADSMART CARD SLOTMAGNETIC STRIPE CARD SLOTPAPER COVERSTYLUSPAPER TEAR BARMODEL/SERIAL NUMBERBATTERY/CARD COMPARTMENT COVERCOMPLIANCE LABELPOWER CONNECTORDATA CONNECTOR
SETUPUsing the Magnetic Stripe Card Reader14 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3•A smart card reader, built into the front of the terminal. For further directions, see Using the Smart Card Reader.•A thermal printer.Terminal BottomPanelThe bottom panel of the NURIT 8000 terminal (see Figure 3) includes the following features:•An interconnection port panel. The interconnection port panel includes the following ports:•A Power Socket where the power cable is plugged. For directions on connecting the terminal to an electrical outlet, see Power Supply.•A Data connector. For directions on connecting to the data port, see For information on ordering an external modem for the NURIT 8000 terminal, see Accessories and Documentation..•A battery pack/card compartment with removable door. The card compartment is where the optional SIM (subscriber identity module), SAM (security access module), and SD (secure digital) cards are installed (configuration is model dependent). For directions on installing and removing the battery pack/card compartment door, see Opening and Closing the Battery/Card Compartment Cover.For directions on installing and removing the battery pack, see Connecting the Battery. For directions on installing and removing the SIM, SAM, and SD cards, see Installing SIM, SAM, and SD Cards.Using theMagnetic StripeCard ReaderThe magnetic stripe card reader is located at the top end of the NURIT 8000 terminal. Use the magnetic stripe card reader with a magnetic stripe card.To use the magneticstripe card reader 1Hold the card with the magnetic stripe positioned down and facing towards the LCD display.2Insert the card into one end of the card reader slot.NOTE VeriFone ships variants of the NURIT 8000 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, up to four MSAM cardholders, or a battery pack. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
SETUPUsing the Smart Card ReaderNURIT 8000 INSTALLATION GUIDE 15DRAFTREVISION A.33Swipe the card in a smooth, continuous movement, all the way through the slot.Figure 4 Swiping Magnetic CardUsing the SmartCard ReaderThe EMV-compatible smart card reader is located at the bottom end of the NURIT 8000 terminal. Use the smart card reader with a smart card.To use the smart cardreader 1Hold the smart card horizontally, with the metal chip facing up and at the edge of the card nearest to the smart card reader slot.2Insert the card into the smart card reader slot.Figure 5 Inserting Smart Card3Remove the card when prompted by the POS terminal, depending on the specific application being used.NOTE For guidance, a pictogram near the card slot indicates how to swipe the magnetic stripe card in the card reader.The magnetic stripe card reader supports bi-directional swiping of cards.NOTE For guidance, a pictogram near the card slot indicates how to insert the smart card into the smart card reader. In addition, insertion direction arrows may be engraved or inscribed on the smart card.
SETUPUsing the Printer16 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3Using the PrinterAn integrated thermal printer is built into the NURIT 8000. Before you can process transactions in the NURIT 8000 that require a receipt or record, you must install paper in the printer.Loading Paper intothe PrinterBefore using the printer, load a roll of paper into the printer.To load paper into theprinter 1Place the terminal on a flat, stable surface.2Insert two fingers into the recess on the paper compartment cover, beneath the release latch.3Pull the opening latch up until the cover unlocks.Figure 6 Opening the Paper Compartment4Remove the tape strip from a new paper roll.5Unroll approximately 5 cm (2 in) of paper to facilitate the loading process.6Hold the paper roll with the unrolled end on the underside.7Lower the paper roll into the paper compartment.Figure 7 Inserting a Paper Roll8Pull the unrolled end of the paper approximately 2.5 cm (1 in) out of the paper compartment, ensuring that the paper feeds from the underside of the roll.9Make sure that the opening latch is down, in its original position.
SETUPUsing the PrinterNURIT 8000 INSTALLATION GUIDE 17DRAFTREVISION A.310 Close the paper compartment cover, pressing down firmly, until it snaps into place.Figure 8 Closing the Paper CompartmentRemoving the PaperRoll From thePrinterWhen a roll of paper is finished, or if the paper is jammed, you may have to remove the old roll in order to replace it.To remove a roll ofthermal paper fromthe printer1Place the terminal on a flat, stable surface.2Insert two fingers into the recess on the paper compartment cover, beneath the release latch.3Pull the opening latch up until the cover unlocks.4Lift the paper compartment cover until it is fully open (see Figure 6).5Lift the paper roll out of the paper compartment.Figure 9 Removing the Paper Roll
SETUPOpening and Closing the Battery/Card Compartment Cover18 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3Opening andClosing theBattery/CardCompartmentCoverTo access the battery/card compartment, you have to first remove the compartment cover.To remove the battery/card compartmentcover1Disconnect the AC/DC power adapter from the electrical power outlet.2Carefully place the NURIT 8000 face down on a soft, smooth surface, so as not to damage the LCD screen.3Secure the unit with one hand.4With your other hand, release the battery /card compartment cover by pressing and lifting its locking tab.5Lift the cover and detach it from the terminal.Figure 10 Removing the Battery/Card Compartment CoverTo replace the batterypack/cardcompartment cover1Place the NURIT 8000 face down on a soft, smooth surface, so as not to damage the LCD screen.Figure 11 Replacing the Battery/Card Compartment Cover2Insert the two hinges of the battery/card compartment cover into the hinge slots on the edge of the battery/card compartment.3Close the compartment cover and press down until the locking tab snaps into place.NOTESIM, SAM, and SD card configurations are model dependent.
SETUPConnecting the BatteryNURIT 8000 INSTALLATION GUIDE 19DRAFTREVISION A.34Connect the AC/DC power adapter from the electrical power outlet.Connecting theBatteryThe NURIT 8000 terminal comes with a Lithium-polymer battery. Read this section to know how to install and remove the battery.Depending on your model of the NURIT 8000 terminal, the battery compartment may be shared with the SIM, SAM, and SD cards. To gain access to the battery/card compartment, you must first remove the battery/card compartment door. For information on removing and replacing the battery/card compartment cover, see Opening and Closing the Battery/Card Compartment Cover.Connecting andRemoving theBatteryThe NURIT 8000 allows you to operate the terminal without an external power supply, by using a battery.To insert the battery 1Remove the battery/card compartment cover. See Figure 10.2Hold the battery, verifying that the side with the metal contacts are facing downwards and that the rounded edge is facing towards the back of the compartment.3While holding the battery at a 30° angle, slide the two tabs on the front of the battery into the slots on the front wall of the compartment.4Push the back of the battery down, until it snaps into place.Figure 12 Inserting the Battery5Replace the battery/card compartment cover. See Figure 11.To remove the battery 1Power off the terminal. See Powering On and Off the Terminal With a Battery Pack.2Remove the battery/card compartment cover. See Figure 10.3Insert your fingernail into the groove at the back of the battery and lift the battery, snapping the battery out of place.NOTE Only use batteries provided by VeriFone. For information about purchasing additional or replacement batteries, see Accessories and Documentation.
SETUPConnecting the Battery20 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.34Lift and remove the battery.Figure 13 Removing the Battery5Replace the battery/card compartment cover. See Figure 10.Battery Maintenance•The supplied high-performance smart Lithium-polymer battery provides 7.4 VDC at 1800 mAH (minimum) capacity.•When fully discharged, the battery fully recharges within three hours while installed in the terminal. An 80% charge capacity is reached within one hour.•The terminal can be connected to an AC/DC power supply indefinitely without causing damage to the battery pack.•In typical use, the life span of the battery exceeds 500 charge cycles, after which, operating time decreases slowly.•The battery pack has a self-discharge rate. It loses approximately 1% of its charge per day when not in use. Replace the battery pack when the charge capacity is too weak for normal operation.•Remove the battery pack from the terminal if you do not intend to use your NURIT 8000 for an extended period of time.CAUTION Take care when installing the battery pack. If it is installed incorrectly, it may explode. Use only a VeriFone supplied battery.CAUTION When using the VeriFone-supplied AC/DC power adapter, the Lithium-polymer battery must be installed in the terminal.WARNINGDo not break open, or separate the battery.WARNING Do not dispose of the NURIT 8000 Lithium-polymer smart battery in a fire. LIthium-polymer batteries must be recycled or disposed of properly. Do not dispose of Lithium-polymer batteries in municipal waste sites.
SETUPInstalling SIM, SAM, and SD CardsNURIT 8000 INSTALLATION GUIDE 21DRAFTREVISION A.3Battery ChargeStatusThe LED indicator on the car adapter lights according to the charge status.Powering On andOff the TerminalWith a Battery PackTo power on a terminal, while using a battery pack, press the ON/OFF button, on the keypad. Hold down the button until the terminal powers up.To power off a terminal, while using a battery pack, press down on both the function (F) and ON/OFF buttons, simultaneously. Hold down the button until the terminal powers down.Installing SIM,SAM, and SDCardsConfiguration of SIM, SAM, and SD cards are model dependent. You can install one SIM card, up to two SAM cards, and an SD card in the NURIT 8000 terminal, depending on the particular model.The card compartment is shared with the battery. To gain access to the battery/card compartment, you must first remove the battery/card compartment door. For information on removing and replacing the battery/card compartment door, see Opening and Closing the Battery/Card Compartment Cover.NOTE Extreme temperatures degrade the battery pack performance.Battery Environmental Requirements:•Standard Charge: 0°C to 40°C (32°F to 104°F)•Discharge: -20°C to 50°C (-4°F to 122°F)•Storage: -20°C to 60°C (-4°F to 140°F)Table 4 Battery Charge LED Indicator StatusIndicator Charge StatusRed The battery is charging (less than 80% charged)Green The battery is charging (80% or more charged)No light the battery is fully charged or the charger is disconnected from the power outlet.NOTE Powering off the terminal is only possible when the terminal is running on batteries, and not connected to an AC power supply.NOTE A SIM card must be installed when using a model of the NURIT 8000 that implements GSM or GPRS wireless communications technology.
SETUPInstalling SIM, SAM, and SD Cards22 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3To install a SIM or aSAM card 1Remove the battery/card compartment door. See Figure 10.2If necessary, remove the battery. See Figure 13.3Slide the locking-clasp in the direction indicated by the engraved arrow to the OPEN position.4Lift the cardholder on its hinge to a vertical position.5Hold the SIM/SAM card vertically, with the beveled corner at the top edge and the metallic contacts facing towards the contacts on the reader.6Slide the card into the cardholder.7Lower the SIM/SAM cardholder onto its base.Check that the corner of the SIM/SAM card is not obstructed by the triangular protrusion at the corner of the cardholder base.8Lock the SAM cardholder by sliding the cardholder locking clasp to the LOCK position.9If necessary, replace the battery. See Figure 12.10 Replace the battery/card compartment cover. See Figure 11.Figure 14 Installing and Removing a SIM/SAM CardTo remove a SIM/SAMcard 1Open the card holder, by following steps 1-4 of To install a SIM or a SAM card and remove the card.2Close the card holder by following steps 7-8 of To install a SIM or a SAM card.NOTE Make sure that you first slide the end closest to the chip on the card into the grooves of the holder and that the beveled corner is on the top edge of the SAM card.CAUTION Do not bend or scratch the contacts of the SAM cardholder when installing or removing cards.
SETUPInstalling SIM, SAM, and SD CardsNURIT 8000 INSTALLATION GUIDE 23DRAFTREVISION A.3For further instructions, see Figure 14.To install an SD/MMCcard 1Remove the battery/card compartment door. See Figure 10.2If necessary, remove the battery. See Figure 13.3Hold the SD/MMC card directly above the SD/MMC card slot, with the metal contacts facing down and the narrow edge with the beveled corner pointing towards the slot opening.4Lower the SD/MMC card into position.5Press down on the SD/MMC card while sliding it into the slot, until the card snaps into place.Figure 15 Inserting the SD/MMC Card6If necessary, replace the battery. See Figure 12.7Replace the battery/card compartment cover. See Figure 11.To remove an SD/MMC Card 1Remove the battery/card compartment door. See Figure 10.2If necessary, remove the battery. See Figure 13.3With one hand press down on the SD/MMC locking tab, while sliding the card out with your other hand.4Remove the SD/MMC card.Figure 16 Removing the SD/MMC Card5If necessary, replace the battery. See Figure 12.
SETUPConnecting Cables24 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.36Replace the battery/card compartment cover. See Figure 11.ConnectingCablesThe NURIT 8000 has the following ports to facilitate different types of cabling connections:•For information on ordering an external modem for the NURIT 8000 terminal, see Accessories and Documentation.•Power Supply Figure 17 NURIT 8000 ConnectionsData ConnectionThe data cable is an accessory which may be ordered separately.For information on ordering an external modem for the NURIT 8000 terminal, see Accessories and Documentation.To connect the datacable 1Turn off the external device to which the base unit is to be connected and/or the NURIT 8000 terminal.2Insert the plug into the data port on bottom of the unit.3Insert the plug at the other end, into the external device.4Turn on the external device and/or the NURIT 8000 terminal.Figure 18 Possible Data ConnectionsPOWER CONNECTOR DATA CONNECTORCAUTION •Turn off the POS terminal, and any peripheral devices whenever you connect or disconnect the NURIT 8000.•Do not disconnect the NURIT 8000 from an external device when it is processing data.NOTE •Peripheral devices may require special adapter cables for their connection to the NURIT 8000. In addition, certain peripheral devices require an external power supply.•Refer to the product documentation of the specific peripheral devices, or contact your local VeriFone representative or service provider for further details.
SETUPPower SupplyNURIT 8000 INSTALLATION GUIDE 25DRAFTREVISION A.3To remove the datacable 1Turn off the external device to which the base unit is connected and/or the NURIT 8000 terminal.2Detach the plug from the external device.3Detach the plug from the data port on the bottom of the terminal.4Turn on the NURIT 8000 terminal.External ModemConnectionThe External Modem is an optional accessory that has model dependent connection capabilities. You can use the high-speed modem to download applications and parameters to the NURIT 8000 via a standard telephone line. For more information, see Features at a Glance.For information on ordering an external modem for the NURIT 8000 terminal, see Accessories and Documentation.To connect theexternal modem 1Connect the modem’s data plug into the data port on the front panel of the NURIT 8000 terminal.2Connect a standard telephone line cord from the modem to a standard RJ-11 type modular telephone line outlet.Figure 19 External Modem ConnectionTo disconnect theexternal modem 1Disconnect the modem’s data plug from the data port on the front panel of the NURIT 8000 terminal.2Disconnect the standard telephone line from the telephone outlet.Power SupplyThe NURIT 8000 gives you the option of running the unit on battery power, or through a power adapter. The power adapter both gives power, as well as recharges the battery.For information on using the battery, see Connecting the Battery.Before connecting a power supply, disconnect the power cord from the power outlet.CAUTION Do not disconnect the NURIT 8000 from an external device when it is processing data.
SETUPPower Supply26 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3Connect and route all cables between the NURIT 8000, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.Connect one end of the power adapter cable to the Power port on the bottom of the terminal and the other into an electrical power outlet.Figure 20 Power Supply ConnectionWARNING Use only the VeriFone supplied AC/DC power adapter to power the NURIT 8000. The power adapter provides electrical power to the NURIT 8000 as follows:•AC/DC adapter (safety approved)Output: 9-10 V at 1 AWARNING Do not plug the power pack into an outdoor outlet or operate the NURIT 8000 outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.NOTE To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector.
SETUPPower SupplyNURIT 8000 INSTALLATION GUIDE 27DRAFTREVISION A.3Car AdapterConnectionThe car adapter is an optional accessory. You can use the car adapter to provide power to the NURIT 8000 and to charge the installed Lithium-polymer battery.For information on ordering a car adapter for the NURIT 8000 terminal, see Accessories and Documentation.To connect the caradapter Connect one end of the car adapter cable to the Power port on the back of the terminal and the other into the vehicle’s electrical power socket.Figure 21 Car Adapter Power Supply ConnectionTo remove the caradapter Unplug the car adapter from the vehicle’s electrical power socket and then from the power connector, at the front of the NURIT 8000 terminal.NOTE The LED indicator on the car adaptor indicates the charge status of the battery, as described in Battery Charge Status.
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 28CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the NURIT 8000.SpecificationsThe following specifications describe the NURIT 8000 physical and electrical characteristics.ModelNURIT 8020Power Supply•AC/DC adapter (safety approved)Output: 9-10 V at 1 AThe AC/DC adapter must be compliant with the applicable standards and/or approved by the relevant authorities in the country where the equipment is sold.PrinterThermal; easy-load mechanism.ModemOptional accessory.Choice of three speeds: 14.4 Kbps, 33.6 Kbps, or 56 Kbps telephone line modem (model dependent).Implements synchronous or asynchronous, HDLC, TCP/IP protocols.Supports Fast Connect connectivity.May be supplied with the terminal as a standard accessory (model dependent).PhysicalLength: 210 mm (8.27 in.). Width: 92 mm (3.62 in.). Height: 59 mm (2.32 in.). Weight: terminal, 625 g (22.05 oz.); full shipping, 800 g (28.2 oz.).Environmental,Regulatory, andPerformanceSpecificationsThe NURIT 8000 meets all the necessary environmental, regulatory, and performance standards for its intended use and expected market. VeriFone recognizes its responsibility to minimize the environmental impacts of its operations and products.This device is not intended for outdoor use and is certified for indoor use only.Temperature andHumidityOperating Temperature and Humidity•Temperature: 0oC to +40oC (+32oF to +113oF)•Humidity: 5-95% RH, non-condensing
SPECIFICATIONSEnvironmental, Regulatory, and Performance SpecificationsNURIT 8000 INSTALLATION GUIDE 29DRAFTREVISION A.3Storage Temperature and Humidity•Temperature: -20oC to +60oC (-4oF to +140oF)•Humidity: 5-95% RH, non-condensingUser Interactionsand ResponsibilitiesReference: IEEE 1725, Section 9.2 •Do not disassemble or open crush, bend or deform, puncture or shred •Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. •Only use the battery for the system for which it is specified •Only use the battery with a charging system that has been qualified with the system per this standard. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard. •Do not short circuit a battery or allow metallic conductive objects to contact battery terminals. •Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725-200x. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard. •Promptly dispose of used batteries in accordance with local regulations •Battery usage by children should be supervised. •Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection. •Improper battery use may result in a fire, explosion or other hazard.
SPECIFICATIONSEnvironmental, Regulatory, and Performance Specifications30 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.•This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.•This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20cm (8 inches) during normal operation.
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 31CHAPTER 4Maintenance and CleaningThe NURIT 8000 has no user-serviceable parts.In order to maintain the NURIT 8000 in proper working condition:•Keep the terminal dry and in the cleanest possible working and storage environment.•Do not store the terminal in extremely hot or cold areas.•Do not shake or drop the terminal.Cleaning theNURIT 8000Disconnect the device from the power supply and any peripherals before cleaning.To clean the NURIT8000 •Gently wipe off dirt from the body of the terminal with a soft, damp, lint-free cloth. A very mild dishwashing detergent can be used to dampen the cloth. •If available, a low-pressured blower can be used to remove dirt accumulated around the keypad buttons.•Use a soft cloth, an eyeglass lens wiper, or a lens blower to remove dust and dirt from the LCD screen.CAUTION •Opening or disassembling the terminal in any way automatically erase all secret encryption keys and will render the PIN pad inoperable.•Opening the terminal will void any warranty and security certification. It may also result in irreversible damage to the unit’s electronic circuitry.
MAINTENANCE AND CLEANINGCleaning the NURIT 800032 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3•To clean the PIN pad, use a soft, damp, lint-free cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit (refer to the Accessories and Documentation section).To clean the printer 1Disconnect the terminal from the power supply.2Open the paper roll compartment cover. See Figure 6.3Carefully lift the paper roll (See Figure 9) and remove any excess pieces of paper or dirt that might be lodged in the compartment. If available, use a low-pressure compressed air gun.4Replace the paper roll. See Figure 7.5Close the paper roll compartment cover. See Figure 8.CAUTION Never use abrasive compounds or solvents, thinner, trichloroethylene, ketone-based solvents, benzene, or synthetic cleansers– they can deteriorate plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or display.Never clean the unit with liquids. Use only a lightly dampened cloth or soft brush.Never rub or strongly press on the LCD display.Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a soft brush.
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 33CHAPTER 5Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your NURIT 8000 device. If you have problems operating your NURIT 8000 device, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your NURIT 8000 device and steps you can take to resolve them are listed.NURIT 8000Appears to HaveNo PowerIf the NURIT 8000 appears to have no power:•Check all cable connections.•Check that the voltage is reaching the AC power outlet by connecting a different device to this outlet. If you suspect any type of problem at this electric outlet, contact a certified electrician for a professional inspection.•Check that the AC/DC power adapter is correctly connected to the power supply, as described in Power Supply.•Try adjusting the LCD screen contrast settings, using the designated, model-dependent, key combination.•Press and hold down on the ON/OFF key for three (3) seconds.•Check that the battery is securely installed and sufficiently charged, as described in Connecting the Battery.NOTE The NURIT 8000 comes equipped with tamper-evident labels. The device contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void warranty.CAUTION Use only a VeriFone-supplied power cord. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply matches the requirements specified at the bottom of the device. (See Chapter 3, Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESTransactions Cannot be Completed Successfully34 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3•If possible, try to operate the NURIT 8000 with a different VeriFone supplied AC/DC power adapter.•Connect the NURIT 8000 to a different AC power outlet.•If the problem persists, contact your VeriFone distributor or service provider.TransactionsCannot beCompletedSuccessfullyIf transactions cannot be completed successfully:•Try to perform the transaction using a different magnetic stripe card or smart card (model dependent).•Make sure that you insert or swipe the card in the proper manner.•Attempt to complete several transactions manually using the terminal’s keypad instead of using customer cards. If all these transactions are completed successfully, contact an authorized representative or service provider.•If manually performed transaction is not completed successfully, verify that the wireless transmission quality is sufficient to complete the transaction. Try changing your location to obtain improved transmission quality.•If the problem persists, contact your VeriFone distributor or service provider.WirelessCommunicationDoes Not WorkIf the wireless communication is disrupted or cannot be established:•Try moving the terminal to a more open operating area. An enclosed area degrades the quality of wireless reception and transmission.•Verify that the SIM card being used for wireless communication is installed correctly and is not dammaged or malfunctioning.•In general, the angle of operation does not affect terminal performance. However, for optimal usage, hold the terminal at an angle not exceeding 30°.•If the problem persists, contact your VeriFone distributor or service provider.Operation withPeripheralDevice NotSuccessfulIf operation with a peripheral device is not successful:•Verify that the peripheral device is properly connected to the terminal.•Try to verify whether the peripheral device is functioning properly.•Replace the cable or the adapter cable being used with the peripheral device.•If the problem persists, contact your VeriFone distributor or service provider.Printer Does NotPrintIf the printer does not work properly:•Check the power connection. •Recharge or replace the battery.•Check that the paper roll compartment cover is fully and securely closed. (See Loading Paper into the Printer).
TROUBLESHOOTING GUIDELINESPrinter Continues Printing When Out of PaperNURIT 8000 INSTALLATION GUIDE 35DRAFTREVISION A.3•Check that the printer has paper and that the paper and paper roll are properly installed. Take out and then reinsert the paper, if necessary. (See Loading Paper into the Printer).•Check that the paper is not jammed or damaged. If it is, reload the paper. (See Loading Paper into the Printer).•If the problem persists, contact your VeriFone distributor or service provider.PrinterContinuesPrinting WhenOut of PaperIf the printer continues to operate when out of paper:•Check that the paper sensor of the printer mechanism (inside the paper roll compartment) is not blocked by paper or debris.•If the problem persists, contact your VeriFone distributor or service provider.Magnetic StripeCard ReaderDoes NotFunctionProperlyIf the magnetic stripe card reader does not function properly:•Check that the card has been swiped with its magnetic stripe facing left and at the lower edge of the card, as described in Using the Magnetic Stripe Card Reader.•Swipe the magnetic stripe card in the opposite direction.•If possible, try using a different magnetic card.•If the problem persists, contact your VeriFone distributor or service provider.Smart CardReader Does NotFunctionProperlyIf the smart card reader does not function properly:•Check that the smart card is fully inserted with the metal chip facing up and at the edge of the card nearest to the smart card reader slot, as described in Using the Smart Card Reader.•If possible, try using a different smart card.•If the problem persists, contact your VeriFone distributor or service provider.The KeypadDoes NotRespondIf the keypad does not respond:•Refer to user documentation for the particular application in use.•If the problem persists, contact your VeriFone distributor or service provider.An IncorrectResponse orData Is ObtainedIf an incorrect response or data is obtained:•Refer to user documentation for the particular application in use.•If the problem persists, contact your VeriFone distributor or service provider.“TamperedDevice”Displayed OnScreen andKeypadInoperableIf “Tampered Device” is displayed on the screen and the keypad is inoperable contact an authorized service representative.
DRAFTREVISION A.3NURIT 8000 INSTALLATION GUIDE 36CHAPTER 6Service and SupportFor NURIT 8000 problems, contact your local VeriFone representative or service provider.For NURIT 8000 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time.•International – Contact your VeriFone representative.Service ReturnsBefore returning the NURIT 8000 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more NURIT 8000 for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure 22) on the bottom of each NURIT 8000 to be returned:•Product ID, including the model and part number. For example,“m108-xxx-xx” and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).2Within the United States, call VeriFone toll-free at 1-800-834-4366.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”•Include a telephone number where you can be reached and your fax number.NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTAccessories and DocumentationNURIT 8000 INSTALLATION GUIDE 37DRAFTREVISION A.3•You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the NURIT 8000 you are returning for service or repair (serial numbers are located on the bottom of the unit as illustrated in Figure 22).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the NURIT 8000). Figure 22 Information Label on Unit BottomAccessories andDocumentationVeriFone produces accessories and documentation for the NURIT 8000. When ordering, please refer to the part number in the left column.VeriFone Online Store at www.store.verifone.com•USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your VeriFone representativePower SupplyNOTE One MRA number must be issued for each NURIT 8000 you return to VeriFone, even if you are returning several of the same model.MODEL/ SERIAL NUMBERAC power cord (United States of America) WIR 30017Car adapter (universal)80CA-XX-MXX-BLK
SERVICE AND SUPPORTAccessories and Documentation38 NURIT 8000 INSTALLATION GUIDEDRAFTREVISION A.3The AC power cord varies by country. Contact your local VeriFone representative or service provider to identify the best power cord for your needs.Battery802B-XX-MXX-BLKCablesExternal Modem80EM-XX-MXX-GRYDocumentationTo learn more about NURIT 8000, refer to the following set of documents:Data cable FCL09503NURIT 8000 Quick Installation Guide VPN NURIT 8000 Certifications and Regulations Sheet VPNNURIT 8000 External Modem Quick Installation Guide DOC113MU01NURIT 8000 Battery Pack Quick Installation Guide DOC113MU02NURIT 8000 Car Adapter Quick Installation Guide DOC113MU03
SERVICE AND SUPPORTAccessories and DocumentationNURIT 8000 INSTALLATION GUIDE 39DRAFTREVISION A.3
NURIT 8000 INSTALLATION GUIDE 40INDEXAaccessories 37battery 38car adapter 37data cable 38documentation 38external modem 38power cord 37terminal 37Bbatteryordering 38bottom panelfeatures 14terminal 14Ccablesconnectingdata 24ordering data cables 38car adapterordering 37cleaning 31connectingcables 24power supply 25, 33Ddataconnectingcables 24troubleshooting 35data cableordering 38data connection 24documentation 37accessories 38acronym definitions 6conventions 5related 5Eelectrical considerations 11environmental factors 10environmental,regulatory, and performancespecifications 28external modemordering 38Ffeaturesbottom panel 14front panel 13general 8, 13front panelfeatures 13terminal 13Iinsertingpaper 16installingSAM card 21SD/MMC card 23SIM card 21terminal location 10unpack the shipping carton 12Kkeypadtroubleshooting 35Lloadingpaper 16Mmagnetic stripe card readertroubleshooting 35using 14maintenance
INDEXONURIT 8000 INSTALLATION GUIDE 41cleaning 31returning a unit for repair or replacement 36model 28modemspecifications 28Ooperation with peripheral devicetroubleshooting 34orderingbattery 38car adapter 37external modem 38power cord 37Ppaperinserting 16loading 16removing 17physicalspecifications 28powertroubleshooting 33power cord 37ordering 37power supply 25connecting 25, 33specifications 28printerpaperinserting 16troubleshooting 35specifications 28troubleshooting 34using 16Rremovingpaper 17SAM card 22SIM card 22repair 36replacement 36returning a unitrepair 36replacementreturning a unitservice 36SSAM cardinstalling 21removing 22SD/MMC cardremoving 23SD/MMC card installing 23servicereturning a unit 36SIM cardinstalling 21removing 22smart card readertroubleshooting 35using 15specificationsenvironmental,regulatory, and performance 28modem 28physical 28power supply 28printer 28productmodel 28temperature and humidity 28support 36Ttampered devicetroubleshooting 35temperature and humidityspecifications 28terminalaccessories 37bottom panel 14cleaning 31documentation 37electrical considerations 11environmental factors 10features 13general 8, 13front panel 13installing 10
INDEXU42 NURIT 8000 INSTALLATION GUIDElocation 10repair 33, 36replacement 36service and support 36specificationmodel 28troubleshooting 33transactionstroubleshooting 34troubleshootingdata 35keypad 35magnetic stripe card reader 35operation with peripheral device 34power 33printer 34paper 35smart card reader 35tampered device 35terminal 33transactions 34wireless communication 34Uusingmagnetic stripe card reader 14printer 16smart card reader 15Wwireless communicationtroubleshooting 34
NURIT 8000Installation GuideVeriFone Part Number DOC113EN05, Revision AVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.comDRAFTREVISION A.3

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