Verifone NURIT8000RE4 POINT OF SALE TERMINAL User Manual NURIT 8020 book
VeriFone Inc POINT OF SALE TERMINAL NURIT 8020 book
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USERS MANUAL
VeriFone Part Number DOC113EN05, Revision A
DRAFT
REVISION A.3
NURIT 8000
Installation Guide
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The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC113EN05, Revision A
NURIT 8000 Installation Guide
© 2008 VeriFone, Inc.
VeriFone, the VeriFone logo, VeriCentre, Verix, and NURIT are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
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Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
NURIT 8000 INSTALLATION GUIDE 3
DRAFT
REVISION A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examining
NURIT 8000 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Terminal Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Terminal Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Loading Paper into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the Paper Roll From the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Opening and Closing the Battery/Card Compartment Cover . . . . . . . . . . . . . . . 18
Connecting the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Battery Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Battery Charge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Powering On and Off the Terminal With a Battery Pack. . . . . . . . . . . . . . . . 21
Installing SIM, SAM, and SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Data Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
External Modem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Car Adapter Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 3
Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CONTENTS
4NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 28
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
User Interactions and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 4
Maintenance and
Cleaning Cleaning the NURIT 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Troubleshooting
Guidelines NURIT 8000 Appears to Have No Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transactions Cannot be Completed Successfully . . . . . . . . . . . . . . . . . . . . . . . 34
Wireless Communication Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Operation with Peripheral Device Not Successful . . . . . . . . . . . . . . . . . . . . . . . 34
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printer Continues Printing When Out of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Magnetic Stripe Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . 35
Smart Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . . . . . . . . . 35
The Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
An Incorrect Response or Data Is Obtained. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
“Tampered Device” Displayed On Screen and Keypad Inoperable . . . . . . . . . . 35
CHAPTER 6
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
External Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 5
PREFACE
Use this guide as the primary source of information for setting up and installing the
NURIT 8000.
Audience
This guide provides a simple description of the NURIT 8000’s features as well as
basic information for the device’s installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the NURIT 8000.
Chapter 2, Setup. Explains the setup and installation of NURIT 8000, selecting its
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
NURIT 8000.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the NURIT 8000.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines for
problems related to the NURIT 8000’s installation and configuration.
Chapter 6, Service and Support. Provides information for contacting your local
VeriFone service provider and on how to order accessories or documents from
VeriFone.
Related
Documentation
To learn more about NURIT 8000, refer to the following set of documents:
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
NURIT 8000 Quick Installation Guide VPN
NURIT 8000 Certifications and Regulations Sheet VPN
NURIT 8000 External Modem Quick Installation Guide DOC113MU01
NURIT 8000 Battery Pack Quick Installation Guide DOC113MU02
NURIT 8000 Car Adapter Quick Installation Guide DOC113MU03
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
PREFACE
Guide Conventions
6NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
The pencil icon is used to
highlight important information.
Box contents, including
interconnection cable types, may
vary according to specific model.
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
The lighting symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the terminal near water.
Table 1 Document Conventions
Convention Meaning Example
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CCC China Compulsory Certificate
DC Direct Current
ECR Electronic Cash Register
LED Light Emitting Diode
LCD Liquid Crystal Display
MII Ministry of Industry and Information Technology
MRA Merchandise Return Authorization
MSAM Micromodule-size Security Access Module
MSR Magnetic Stripe Reader
OS Operating System
PC Personal Computer
PIN Personal Identification Number
POS Point-of-Sale
RAM Random Access Memory
RJ45 Registered Jack 45
RS232 Recommended Standard 232
SAM Security Access Module
SDIO Secure Digital Iput/Output
SC Smart Card (Integrated Chip Card)
SD Card Secure Digital Card
SIM Subscriber Identity Module
PREFACE
Guide Conventions
NURIT 8000 INSTALLATION GUIDE 7
DRAFT
REVISION A.3
VPN VeriFone Part Number
WiFi Wireless Fidelity
Table 2 Acronym Definitions
Acronym Definitions
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 8
CHAPTER 1
Overview
This chapter provides a brief description of the NURIT 8000.
NURIT 8000
The NURIT 8000 Wirless Palmtop Terminal is one of the most advanced,
versatile, secure, and convenient POS terminals manufactured today.
Figure 1 The NURIT 8000 Terminal
Features at a
Glance
The following is a list of features of the NURIT 8000:
Table 3 NURIT 8000 Features
Feature Description
LCD Display •Graphical LCD display
•Black and White
•128 x 128 pixels
•Application-dependent touch screen, with stylus
Keypad •18 keys comprised of:
•10-key telephone-style keypad
•8 function and special keys
Smart Card Reader •Integrated, front-entry, EMV-compliant smart card
reader
Magnetic Stripe
Card Reader •Integrated, bi-directional magnetic stripe card reader
OVERVIEW
Features at a Glance
NURIT 8000 INSTALLATION GUIDE 9
DRAFT
REVISION A.3
SAM-SD/MMC
Cards
Compartment
•Compartment for up to two SAM cards
•Compartment for up to one SD/MMC card
Note: Configuration is model-dependent.
SIM Connector •Connector for the insertion of a SIM card (model
dependent)
Thermal Printer •Integrated printer uses thermal paper
•Easy-load mechanism
Terminal Interface
Connector •Barrel power ( POWER) connector
•Data connector
Radio •Internal antenna, located under paper roll, with power
supply
•GSM
Note: Configuration is model-dependent.
Power •AC/DC adapter (safety approved)
Output: 9-10 V at 1 A
Note: The AC/DC adapter must be approved by the relevant
authorities in the country where the equipment is sold.
Operating System •Ported NURIT for maximum application portability
Accessories •Car adapter
•External modem
Table 3 NURIT 8000 Features
Feature Description
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 10
CHAPTER 2
Setup
This chapter describes the setup procedure for NURIT 8000, in the following
sections:
•Selecting Location
•Unpacking Shipping Carton
•Examining NURIT 8000 Features
•Using the Magnetic Stripe Card Reader
•Using the Smart Card Reader
•Using the Printer
•Opening and Closing the Battery/Card Compartment Cover
•Connecting the Battery
•Installing SIM, SAM, and SD Cards
•Connecting Cables
•Power Supply
Selecting
Location
Use the following guidelines to select a location for the NURIT 8000.
Ease of Use
•When not operated from its hand-held position, place the NURIT 8000 on a
flat table or countertop close to the power outlet and any peripherals.
•Maintain good ventilation.
Environmental
Factors
•Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Do not use the NURIT 8000 in a known blasting area.
•Do not use the NURIT 8000 in an area of potential explosive atmosphere,
such as fuel or chemical storage or transfer facilities, or in any area where you
would be advised to turn off a vehicle’s engine.
•Do not cover slots and openings of the device. They may be provided for
ventilation and protection against overheating. Never place the device near
radiators, or in a place where proper ventilation is not provided.
•Do not cover the terminal.
SETUP
Selecting Location
NURIT 8000 INSTALLATION GUIDE 11
DRAFT
REVISION A.3
•Maintain at least 22 cm (8.5 in) of clear space around the terminal in its fixed
operating location, in order to assure good ventilation.
Indoor Use
The NURIT 8000 is designed to be operated indoors in the following manner:
•Powered only by the built-in battery.
•Using the AC/DC power adapter for battery charging only.
•Using the optional external modem.
Outdoor Use
The NURIT 8000 is designed to be operated outdoors in the following manner:
•Powered only by the built-in battery.
•In a vehicle, using the optional car adapter.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
CAUTION Under no circumstances should the NURIT 8000 be powered or charged
outdoors using its AC/DC adapter.
WARNING For persons using a pacemaker or other medical device, please read the
following important safety notes:
Though most electronic equipment and critical medical devices are shielded
against radio-frequency signals, it is important to realize the possibilities of
potential interference and to know the standard precautions that may be taken.
Consult the manufacturer of your medical device to determine its level of
shielding.
NOTE When the NURIT 8000 terminal is used as a secure PIN entry device:
•The customer should be able to obstruct visual observation of the PIN
entry with his/her body and hand.
•The cardholder must be clearly instructed to obstruct visual observation of
the PIN entry with his/her body and hand.
Failure to comply with these conditions may render the PIN pad non-compliant
with ISO 9564 for PIN protection and may violate card association requirements
for PIN entry devices.
SETUP
Unpacking Shipping Carton
12 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
•Do not use the NURIT 8000 near water or in moist conditions.
•Never spill any liquid on the device.
•Never push objects into the device through slots (other than those specifically
intended for the magnetic stripe, smart cards, SAM cards, or cable ports).
•To reduce the risk of shock, do not disassemble any of the equipment or
accessories referred to in this manual. If required, take the equipment to a
qualified service representative. Incorrect reassembly or opening or removing
covers may expose you to dangerous voltages or other risks.
Unpacking
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The NURIT 8000 is a secure product and any tampering can
cause it to cease to function or to operate in an unsecured manner.
To unpack the
shipping carton 1Remove and inspect the contents of the shipping carton. The NURIT 8000
carton includes the following components:
•NURIT 8000 terminal
•AC/DC power adapter
•Documentation
•Touch screen stylus
•Thermal paper roll
•Paper roll spindle
•Lithium-polymer Battery
•RS-232 — barcode reader adapter (model dependent)
•Keyboard emulation barcode reader adapter (model dependent)
•PC-Terminal cable (model dependent)
•Terminal-terminal cable (model dependent)
2Remove all plastic wrapping from the components.
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING Due to risk of shock or damage, do not use the NURIT 8000 near water, including
a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
WARNING Do not use a unit that has been tampered or damaged.
The NURIT 8000 comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone service provider immediately.
SETUP
Examining NURIT 8000 Features
NURIT 8000 INSTALLATION GUIDE 13
DRAFT
REVISION A.3
Examining
NURIT 8000
Features
Before you continue with the installation process, familiarize yourself with the
NURIT 8000 features:
Figure 2 NURIT 8000 Terminal Features (Front Panel)
Figure 3 NURIT 8000 Terminal Features (Bottom Panel)
Terminal Front
Panel
The front panel of the NURIT 8000 terminal (see Figure 2) includes the following
features:
•A touch screen terminal display, backlit LCD screen.
•A stylus, with an integrated stylus storage slot.
•An 18-key, telephone-style keypad.
•A magnetic card reader on the top of the terminal. Bi-directional swiping
capabilities. Swipe the card with the magnetic stripe down and left, towards
the terminal and the keypad. For further directions, see Using the Magnetic
Stripe Card Reader.
NOTE The package contents, including interconnection cable types, may vary
according to the specific model.
Some or all of the accessories contained in the box may already be installed in
the PIN pad.
LCD SCREEN
KEYPAD
SMART CARD SLOT
MAGNETIC STRIPE CARD SLOT
PAPER COVER
STYLUS
PAPER TEAR BAR
MODEL/SERIAL NUMBER
BATTERY/CARD
COMPARTMENT COVER
COMPLIANCE LABEL
POWER CONNECTOR
DATA CONNECTOR
SETUP
Using the Magnetic Stripe Card Reader
14 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
•A smart card reader, built into the front of the terminal. For further directions,
see Using the Smart Card Reader.
•A thermal printer.
Terminal Bottom
Panel
The bottom panel of the NURIT 8000 terminal (see Figure 3) includes the
following features:
•An interconnection port panel. The interconnection port panel includes the
following ports:
•A Power Socket where the power cable is plugged. For directions on
connecting the terminal to an electrical outlet, see Power Supply.
•A Data connector. For directions on connecting to the data port, see For
information on ordering an external modem for the NURIT 8000 terminal,
see Accessories and Documentation..
•A battery pack/card compartment with removable door. The card
compartment is where the optional SIM (subscriber identity module), SAM
(security access module), and SD (secure digital) cards are installed
(configuration is model dependent).
For directions on installing and removing the battery pack/card compartment
door, see Opening and Closing the Battery/Card Compartment Cover.
For directions on installing and removing the battery pack, see Connecting the
Battery.
For directions on installing and removing the SIM, SAM, and SD cards, see
Installing SIM, SAM, and SD Cards.
Using the
Magnetic Stripe
Card Reader
The magnetic stripe card reader is located at the top end of the NURIT 8000
terminal. Use the magnetic stripe card reader with a magnetic stripe card.
To use the magnetic
stripe card reader 1Hold the card with the magnetic stripe positioned down and facing towards
the LCD display.
2Insert the card into one end of the card reader slot.
NOTE VeriFone ships variants of the NURIT 8000 terminal for different markets. Your
terminal may have a different configuration. The following devices may or may
not be present: a smart card reader, up to four MSAM cardholders, or a battery
pack. However, the basic processes described in this guide remain the same,
regardless of terminal configuration.
SETUP
Using the Smart Card Reader
NURIT 8000 INSTALLATION GUIDE 15
DRAFT
REVISION A.3
3Swipe the card in a smooth, continuous movement, all the way through the
slot.
Figure 4 Swiping Magnetic Card
Using the Smart
Card Reader
The EMV-compatible smart card reader is located at the bottom end of the NURIT
8000 terminal. Use the smart card reader with a smart card.
To use the smart card
reader 1Hold the smart card horizontally, with the metal chip facing up and at the edge
of the card nearest to the smart card reader slot.
2Insert the card into the smart card reader slot.
Figure 5 Inserting Smart Card
3Remove the card when prompted by the POS terminal, depending on the
specific application being used.
NOTE For guidance, a pictogram near the card slot indicates how to swipe the magnetic
stripe card in the card reader.
The magnetic stripe card reader supports bi-directional swiping of cards.
NOTE For guidance, a pictogram near the card slot indicates how to insert the smart
card into the smart card reader. In addition, insertion direction arrows may be
engraved or inscribed on the smart card.
SETUP
Using the Printer
16 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
Using the Printer
An integrated thermal printer is built into the NURIT 8000. Before you can process
transactions in the NURIT 8000 that require a receipt or record, you must install
paper in the printer.
Loading Paper into
the Printer
Before using the printer, load a roll of paper into the printer.
To load paper into the
printer 1Place the terminal on a flat, stable surface.
2Insert two fingers into the recess on the paper compartment cover, beneath
the release latch.
3Pull the opening latch up until the cover unlocks.
Figure 6 Opening the Paper Compartment
4Remove the tape strip from a new paper roll.
5Unroll approximately 5 cm (2 in) of paper to facilitate the loading process.
6Hold the paper roll with the unrolled end on the underside.
7Lower the paper roll into the paper compartment.
Figure 7 Inserting a Paper Roll
8Pull the unrolled end of the paper approximately 2.5 cm (1 in) out of the paper
compartment, ensuring that the paper feeds from the underside of the roll.
9Make sure that the opening latch is down, in its original position.
SETUP
Using the Printer
NURIT 8000 INSTALLATION GUIDE 17
DRAFT
REVISION A.3
10 Close the paper compartment cover, pressing down firmly, until it snaps into
place.
Figure 8 Closing the Paper Compartment
Removing the Paper
Roll From the
Printer
When a roll of paper is finished, or if the paper is jammed, you may have to
remove the old roll in order to replace it.
To remove a roll of
thermal paper from
the printer
1Place the terminal on a flat, stable surface.
2Insert two fingers into the recess on the paper compartment cover, beneath
the release latch.
3Pull the opening latch up until the cover unlocks.
4Lift the paper compartment cover until it is fully open (see Figure 6).
5Lift the paper roll out of the paper compartment.
Figure 9 Removing the Paper Roll
SETUP
Opening and Closing the Battery/Card Compartment Cover
18 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
Opening and
Closing the
Battery/Card
Compartment
Cover
To access the battery/card compartment, you have to first remove the
compartment cover.
To remove the battery
/card compartment
cover
1Disconnect the AC/DC power adapter from the electrical power outlet.
2Carefully place the NURIT 8000 face down on a soft, smooth surface, so as
not to damage the LCD screen.
3Secure the unit with one hand.
4With your other hand, release the battery /card compartment cover by
pressing and lifting its locking tab.
5Lift the cover and detach it from the terminal.
Figure 10 Removing the Battery/Card Compartment Cover
To replace the battery
pack/card
compartment cover
1Place the NURIT 8000 face down on a soft, smooth surface, so as not to
damage the LCD screen.
Figure 11 Replacing the Battery/Card Compartment Cover
2Insert the two hinges of the battery/card compartment cover into the hinge
slots on the edge of the battery/card compartment.
3Close the compartment cover and press down until the locking tab snaps into
place.
NOTE
SIM, SAM, and SD card configurations are model dependent.
SETUP
Connecting the Battery
NURIT 8000 INSTALLATION GUIDE 19
DRAFT
REVISION A.3
4Connect the AC/DC power adapter from the electrical power outlet.
Connecting the
Battery
The NURIT 8000 terminal comes with a Lithium-polymer battery. Read this
section to know how to install and remove the battery.
Depending on your model of the NURIT 8000 terminal, the battery compartment
may be shared with the SIM, SAM, and SD cards. To gain access to the battery/
card compartment, you must first remove the battery/card compartment door. For
information on removing and replacing the battery/card compartment cover, see
Opening and Closing the Battery/Card Compartment Cover.
Connecting and
Removing the
Battery
The NURIT 8000 allows you to operate the terminal without an external power
supply, by using a battery.
To insert the battery 1Remove the battery/card compartment cover. See Figure 10.
2Hold the battery, verifying that the side with the metal contacts are facing
downwards and that the rounded edge is facing towards the back of the
compartment.
3While holding the battery at a 30° angle, slide the two tabs on the front of the
battery into the slots on the front wall of the compartment.
4Push the back of the battery down, until it snaps into place.
Figure 12 Inserting the Battery
5Replace the battery/card compartment cover. See Figure 11.
To remove the battery 1Power off the terminal. See Powering On and Off the Terminal With a Battery
Pack.
2Remove the battery/card compartment cover. See Figure 10.
3Insert your fingernail into the groove at the back of the battery and lift the
battery, snapping the battery out of place.
NOTE Only use batteries provided by VeriFone. For information about purchasing
additional or replacement batteries, see Accessories and Documentation.
SETUP
Connecting the Battery
20 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
4Lift and remove the battery.
Figure 13 Removing the Battery
5Replace the battery/card compartment cover. See Figure 10.
Battery Maintenance
•The supplied high-performance smart Lithium-polymer battery provides 7.4
VDC at 1800 mAH (minimum) capacity.
•When fully discharged, the battery fully recharges within three hours while
installed in the terminal. An 80% charge capacity is reached within one hour.
•The terminal can be connected to an AC/DC power supply indefinitely without
causing damage to the battery pack.
•In typical use, the life span of the battery exceeds 500 charge cycles, after
which, operating time decreases slowly.
•The battery pack has a self-discharge rate. It loses approximately 1% of its
charge per day when not in use. Replace the battery pack when the charge
capacity is too weak for normal operation.
•Remove the battery pack from the terminal if you do not intend to use your
NURIT 8000 for an extended period of time.
CAUTION Take care when installing the battery pack. If it is installed incorrectly, it may
explode. Use only a VeriFone supplied battery.
CAUTION When using the VeriFone-supplied AC/DC power adapter, the Lithium-polymer
battery must be installed in the terminal.
WARNING
Do not break open, or separate the battery.
WARNING Do not dispose of the NURIT 8000 Lithium-polymer smart battery in a fire.
LIthium-polymer batteries must be recycled or disposed of properly. Do not
dispose of Lithium-polymer batteries in municipal waste sites.
SETUP
Installing SIM, SAM, and SD Cards
NURIT 8000 INSTALLATION GUIDE 21
DRAFT
REVISION A.3
Battery Charge
Status
The LED indicator on the car adapter lights according to the charge status.
Powering On and
Off the Terminal
With a Battery Pack
To power on a terminal, while using a battery pack, press the ON/OFF button, on
the keypad. Hold down the button until the terminal powers up.
To power off a terminal, while using a battery pack, press down on both the
function (F) and ON/OFF buttons, simultaneously. Hold down the button until the
terminal powers down.
Installing SIM,
SAM, and SD
Cards
Configuration of SIM, SAM, and SD cards are model dependent. You can install
one SIM card, up to two SAM cards, and an SD card in the NURIT 8000 terminal,
depending on the particular model.
The card compartment is shared with the battery. To gain access to the battery/
card compartment, you must first remove the battery/card compartment door. For
information on removing and replacing the battery/card compartment door, see
Opening and Closing the Battery/Card Compartment Cover.
NOTE Extreme temperatures degrade the battery pack performance.
Battery Environmental Requirements:
•Standard Charge: 0°C to 40°C (32°F to 104°F)
•Discharge: -20°C to 50°C (-4°F to 122°F)
•Storage: -20°C to 60°C (-4°F to 140°F)
Table 4 Battery Charge LED Indicator Status
Indicator Charge Status
Red The battery is charging (less than 80% charged)
Green The battery is charging (80% or more charged)
No light the battery is fully charged or the charger is disconnected from
the power outlet.
NOTE Powering off the terminal is only possible when the terminal is running on
batteries, and not connected to an AC power supply.
NOTE A SIM card must be installed when using a model of the NURIT 8000 that
implements GSM or GPRS wireless communications technology.
SETUP
Installing SIM, SAM, and SD Cards
22 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
To install a SIM or a
SAM card 1Remove the battery/card compartment door. See Figure 10.
2If necessary, remove the battery. See Figure 13.
3Slide the locking-clasp in the direction indicated by the engraved arrow to the
OPEN position.
4Lift the cardholder on its hinge to a vertical position.
5Hold the SIM/SAM card vertically, with the beveled corner at the top edge and
the metallic contacts facing towards the contacts on the reader.
6Slide the card into the cardholder.
7Lower the SIM/SAM cardholder onto its base.
Check that the corner of the SIM/SAM card is not obstructed by the triangular
protrusion at the corner of the cardholder base.
8Lock the SAM cardholder by sliding the cardholder locking clasp to the LOCK
position.
9If necessary, replace the battery. See Figure 12.
10 Replace the battery/card compartment cover. See Figure 11.
Figure 14 Installing and Removing a SIM/SAM Card
To remove a SIM/SAM
card 1Open the card holder, by following steps 1-4 of To install a SIM or a SAM card
and remove the card.
2Close the card holder by following steps 7-8 of To install a SIM or a SAM
card.
NOTE Make sure that you first slide the end closest to the chip on the card into the
grooves of the holder and that the beveled corner is on the top edge of the SAM
card.
CAUTION Do not bend or scratch the contacts of the SAM cardholder when installing or
removing cards.
SETUP
Installing SIM, SAM, and SD Cards
NURIT 8000 INSTALLATION GUIDE 23
DRAFT
REVISION A.3
For further instructions, see Figure 14.
To install an SD/MMC
card 1Remove the battery/card compartment door. See Figure 10.
2If necessary, remove the battery. See Figure 13.
3Hold the SD/MMC card directly above the SD/MMC card slot, with the metal
contacts facing down and the narrow edge with the beveled corner pointing
towards the slot opening.
4Lower the SD/MMC card into position.
5Press down on the SD/MMC card while sliding it into the slot, until the card
snaps into place.
Figure 15 Inserting the SD/MMC Card
6If necessary, replace the battery. See Figure 12.
7Replace the battery/card compartment cover. See Figure 11.
To remove an SD/
MMC Card 1Remove the battery/card compartment door. See Figure 10.
2If necessary, remove the battery. See Figure 13.
3With one hand press down on the SD/MMC locking tab, while sliding the card
out with your other hand.
4Remove the SD/MMC card.
Figure 16 Removing the SD/MMC Card
5If necessary, replace the battery. See Figure 12.
SETUP
Connecting Cables
24 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
6Replace the battery/card compartment cover. See Figure 11.
Connecting
Cables
The NURIT 8000 has the following ports to facilitate different types of cabling
connections:
•For information on ordering an external modem for the NURIT 8000 terminal,
see Accessories and Documentation.
•Power Supply
Figure 17 NURIT 8000 Connections
Data Connection
The data cable is an accessory which may be ordered separately.
For information on ordering an external modem for the NURIT 8000 terminal, see
Accessories and Documentation.
To connect the data
cable 1Turn off the external device to which the base unit is to be connected and/or
the NURIT 8000 terminal.
2Insert the plug into the data port on bottom of the unit.
3Insert the plug at the other end, into the external device.
4Turn on the external device and/or the NURIT 8000 terminal.
Figure 18 Possible Data Connections
POWER
CONNECTOR DATA
CONNECTOR
CAUTION •Turn off the POS terminal, and any peripheral devices whenever you connect or
disconnect the NURIT 8000.
•Do not disconnect the NURIT 8000 from an external device when it is processing data.
NOTE •Peripheral devices may require special adapter cables for their connection to the
NURIT 8000. In addition, certain peripheral devices require an external power supply.
•Refer to the product documentation of the specific peripheral devices, or contact your
local VeriFone representative or service provider for further details.
SETUP
Power Supply
NURIT 8000 INSTALLATION GUIDE 25
DRAFT
REVISION A.3
To remove the data
cable 1Turn off the external device to which the base unit is connected and/or the
NURIT 8000 terminal.
2Detach the plug from the external device.
3Detach the plug from the data port on the bottom of the terminal.
4Turn on the NURIT 8000 terminal.
External Modem
Connection
The External Modem is an optional accessory that has model dependent
connection capabilities. You can use the high-speed modem to download
applications and parameters to the NURIT 8000 via a standard telephone line. For
more information, see Features at a Glance.
For information on ordering an external modem for the NURIT 8000 terminal, see
Accessories and Documentation.
To connect the
external modem 1Connect the modem’s data plug into the data port on the front panel of the
NURIT 8000 terminal.
2Connect a standard telephone line cord from the modem to a standard RJ-11
type modular telephone line outlet.
Figure 19 External Modem Connection
To disconnect the
external modem 1Disconnect the modem’s data plug from the data port on the front panel of the
NURIT 8000 terminal.
2Disconnect the standard telephone line from the telephone outlet.
Power Supply
The NURIT 8000 gives you the option of running the unit on battery power, or
through a power adapter. The power adapter both gives power, as well as
recharges the battery.
For information on using the battery, see Connecting the Battery.
Before connecting a power supply, disconnect the power cord from the power
outlet.
CAUTION Do not disconnect the NURIT 8000 from an external device when it is processing
data.
SETUP
Power Supply
26 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
Connect and route all cables between the NURIT 8000, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
Connect one end of the power adapter cable to the Power port on the bottom of
the terminal and the other into an electrical power outlet.
Figure 20 Power Supply Connection
WARNING Use only the VeriFone supplied AC/DC power adapter to power the NURIT 8000.
The power adapter provides electrical power to the NURIT 8000 as follows:
•AC/DC adapter (safety approved)
Output: 9-10 V at 1 A
WARNING Do not plug the power pack into an outdoor outlet or operate the NURIT 8000
outdoors. Also, disconnecting power during a transaction can cause transaction
data files not yet stored in memory to be lost.
NOTE To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.
SETUP
Power Supply
NURIT 8000 INSTALLATION GUIDE 27
DRAFT
REVISION A.3
Car Adapter
Connection
The car adapter is an optional accessory. You can use the car adapter to provide
power to the NURIT 8000 and to charge the installed Lithium-polymer battery.
For information on ordering a car adapter for the NURIT 8000 terminal, see
Accessories and Documentation.
To connect the car
adapter Connect one end of the car adapter cable to the Power port on the back of the
terminal and the other into the vehicle’s electrical power socket.
Figure 21 Car Adapter Power Supply Connection
To remove the car
adapter Unplug the car adapter from the vehicle’s electrical power socket and then from
the power connector, at the front of the NURIT 8000 terminal.
NOTE The LED indicator on the car adaptor indicates the charge status of the battery,
as described in Battery Charge Status.
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 28
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the NURIT 8000.
Specifications
The following specifications describe the NURIT 8000 physical and electrical
characteristics.
Model
NURIT 8020
Power Supply
•AC/DC adapter (safety approved)
Output: 9-10 V at 1 A
The AC/DC adapter must be compliant with the applicable standards and/or
approved by the relevant authorities in the country where the equipment is sold.
Printer
Thermal; easy-load mechanism.
Modem
Optional accessory.
Choice of three speeds: 14.4 Kbps, 33.6 Kbps, or 56 Kbps telephone line modem
(model dependent).
Implements synchronous or asynchronous, HDLC, TCP/IP protocols.
Supports Fast Connect connectivity.
May be supplied with the terminal as a standard accessory (model dependent).
Physical
Length: 210 mm (8.27 in.). Width: 92 mm (3.62 in.). Height: 59 mm (2.32 in.).
Weight: terminal, 625 g (22.05 oz.); full shipping, 800 g (28.2 oz.).
Environmental,
Regulatory, and
Performance
Specifications
The NURIT 8000 meets all the necessary environmental, regulatory, and
performance standards for its intended use and expected market. VeriFone
recognizes its responsibility to minimize the environmental impacts of its
operations and products.
This device is not intended for outdoor use and is certified for indoor use only.
Temperature and
Humidity
Operating Temperature and Humidity
•Temperature: 0oC to +40oC (+32oF to +113oF)
•Humidity: 5-95% RH, non-condensing
SPECIFICATIONS
Environmental, Regulatory, and Performance Specifications
NURIT 8000 INSTALLATION GUIDE 29
DRAFT
REVISION A.3
Storage Temperature and Humidity
•Temperature: -20oC to +60oC (-4oF to +140oF)
•Humidity: 5-95% RH, non-condensing
User Interactions
and Responsibilities
Reference: IEEE 1725, Section 9.2
•Do not disassemble or open crush, bend or deform, puncture or shred
•Do not modify or remanufacture, attempt to insert foreign objects into the
battery, immerse or expose to water or other liquids, expose to fire, explosion
or other hazard.
•Only use the battery for the system for which it is specified
•Only use the battery with a charging system that has been qualified with the
system per this standard. Use of an unqualified battery or charger may
present a risk of fire, explosion, leakage, or other hazard.
•Do not short circuit a battery or allow metallic conductive objects to contact
battery terminals.
•Replace the battery only with another battery that has been qualified with the
system per this standard, IEEE-Std-1725-200x. Use of an unqualified battery
may present a risk of fire, explosion, leakage or other hazard.
•Promptly dispose of used batteries in accordance with local regulations
•Battery usage by children should be supervised.
•Avoid dropping the phone or battery. If the phone or battery is dropped,
especially on a hard surface, and the user suspects damage, take it to a
service center for inspection.
•Improper battery use may result in a fire, explosion or other hazard.
SPECIFICATIONS
Environmental, Regulatory, and Performance Specifications
30 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
•This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiated radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user‘s authority to operate the equipment.
•This device complies with FCC radiation exposure limits set forth for an uncontrolled
environment. In order to avoid the possibility of exceeding the FCC radio frequency
exposure limits, human proximity to the antenna shall not be less than 20cm (8 inches)
during normal operation.
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 31
CHAPTER 4
Maintenance and Cleaning
The NURIT 8000 has no user-serviceable parts.
In order to maintain the NURIT 8000 in proper working condition:
•Keep the terminal dry and in the cleanest possible working and storage
environment.
•Do not store the terminal in extremely hot or cold areas.
•Do not shake or drop the terminal.
Cleaning the
NURIT 8000
Disconnect the device from the power supply and any peripherals before cleaning.
To clean the NURIT
8000 •Gently wipe off dirt from the body of the terminal with a soft, damp, lint-free
cloth. A very mild dishwashing detergent can be used to dampen the cloth.
•If available, a low-pressured blower can be used to remove dirt accumulated
around the keypad buttons.
•Use a soft cloth, an eyeglass lens wiper, or a lens blower to remove dust and
dirt from the LCD screen.
CAUTION •Opening or disassembling the terminal in any way automatically erase all
secret encryption keys and will render the PIN pad inoperable.
•Opening the terminal will void any warranty and security certification. It may
also result in irreversible damage to the unit’s electronic circuitry.
MAINTENANCE AND CLEANING
Cleaning the NURIT 8000
32 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
•To clean the PIN pad, use a soft, damp, lint-free cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit (refer to
the Accessories and Documentation section).
To clean the printer 1Disconnect the terminal from the power supply.
2Open the paper roll compartment cover. See Figure 6.
3Carefully lift the paper roll (See Figure 9) and remove any excess pieces of
paper or dirt that might be lodged in the compartment. If available, use a low-
pressure compressed air gun.
4Replace the paper roll. See Figure 7.
5Close the paper roll compartment cover. See Figure 8.
CAUTION Never use abrasive compounds or solvents, thinner, trichloroethylene, ketone-
based solvents, benzene, or synthetic cleansers– they can deteriorate plastic or
rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display.
Never clean the unit with liquids. Use only a lightly dampened cloth or soft brush.
Never rub or strongly press on the LCD display.
Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a soft
brush.
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 33
CHAPTER 5
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your NURIT 8000 device. If you
have problems operating your NURIT 8000 device, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your NURIT 8000 device and steps you can take to resolve them are listed.
NURIT 8000
Appears to Have
No Power
If the NURIT 8000 appears to have no power:
•Check all cable connections.
•Check that the voltage is reaching the AC power outlet by connecting a
different device to this outlet. If you suspect any type of problem at this electric
outlet, contact a certified electrician for a professional inspection.
•Check that the AC/DC power adapter is correctly connected to the power
supply, as described in Power Supply.
•Try adjusting the LCD screen contrast settings, using the designated, model-
dependent, key combination.
•Press and hold down on the ON/OFF key for three (3) seconds.
•Check that the battery is securely installed and sufficiently charged, as
described in Connecting the Battery.
NOTE The NURIT 8000 comes equipped with tamper-evident labels. The device
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives
may void warranty.
CAUTION Use only a VeriFone-supplied power cord. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply matches the requirements
specified at the bottom of the device. (See Chapter 3, Specifications for detailed
power supply specifications.) Obtain the appropriately rated power supply before
continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Transactions Cannot be Completed Successfully
34 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
•If possible, try to operate the NURIT 8000 with a different VeriFone supplied
AC/DC power adapter.
•Connect the NURIT 8000 to a different AC power outlet.
•If the problem persists, contact your VeriFone distributor or service provider.
Transactions
Cannot be
Completed
Successfully
If transactions cannot be completed successfully:
•Try to perform the transaction using a different magnetic stripe card or smart
card (model dependent).
•Make sure that you insert or swipe the card in the proper manner.
•Attempt to complete several transactions manually using the terminal’s
keypad instead of using customer cards. If all these transactions are
completed successfully, contact an authorized representative or service
provider.
•If manually performed transaction is not completed successfully, verify that the
wireless transmission quality is sufficient to complete the transaction. Try
changing your location to obtain improved transmission quality.
•If the problem persists, contact your VeriFone distributor or service provider.
Wireless
Communication
Does Not Work
If the wireless communication is disrupted or cannot be established:
•Try moving the terminal to a more open operating area. An enclosed area
degrades the quality of wireless reception and transmission.
•Verify that the SIM card being used for wireless communication is installed
correctly and is not dammaged or malfunctioning.
•In general, the angle of operation does not affect terminal performance.
However, for optimal usage, hold the terminal at an angle not exceeding 30°.
•If the problem persists, contact your VeriFone distributor or service provider.
Operation with
Peripheral
Device Not
Successful
If operation with a peripheral device is not successful:
•Verify that the peripheral device is properly connected to the terminal.
•Try to verify whether the peripheral device is functioning properly.
•Replace the cable or the adapter cable being used with the peripheral device.
•If the problem persists, contact your VeriFone distributor or service provider.
Printer Does Not
Print
If the printer does not work properly:
•Check the power connection.
•Recharge or replace the battery.
•Check that the paper roll compartment cover is fully and securely closed. (See
Loading Paper into the Printer).
TROUBLESHOOTING GUIDELINES
Printer Continues Printing When Out of Paper
NURIT 8000 INSTALLATION GUIDE 35
DRAFT
REVISION A.3
•Check that the printer has paper and that the paper and paper roll are properly
installed. Take out and then reinsert the paper, if necessary. (See Loading
Paper into the Printer).
•Check that the paper is not jammed or damaged. If it is, reload the paper. (See
Loading Paper into the Printer).
•If the problem persists, contact your VeriFone distributor or service provider.
Printer
Continues
Printing When
Out of Paper
If the printer continues to operate when out of paper:
•Check that the paper sensor of the printer mechanism (inside the paper roll
compartment) is not blocked by paper or debris.
•If the problem persists, contact your VeriFone distributor or service provider.
Magnetic Stripe
Card Reader
Does Not
Function
Properly
If the magnetic stripe card reader does not function properly:
•Check that the card has been swiped with its magnetic stripe facing left and at
the lower edge of the card, as described in Using the Magnetic Stripe Card
Reader.
•Swipe the magnetic stripe card in the opposite direction.
•If possible, try using a different magnetic card.
•If the problem persists, contact your VeriFone distributor or service provider.
Smart Card
Reader Does Not
Function
Properly
If the smart card reader does not function properly:
•Check that the smart card is fully inserted with the metal chip facing up and at
the edge of the card nearest to the smart card reader slot, as described in
Using the Smart Card Reader.
•If possible, try using a different smart card.
•If the problem persists, contact your VeriFone distributor or service provider.
The Keypad
Does Not
Respond
If the keypad does not respond:
•Refer to user documentation for the particular application in use.
•If the problem persists, contact your VeriFone distributor or service provider.
An Incorrect
Response or
Data Is Obtained
If an incorrect response or data is obtained:
•Refer to user documentation for the particular application in use.
•If the problem persists, contact your VeriFone distributor or service provider.
“Tampered
Device”
Displayed On
Screen and
Keypad
Inoperable
If “Tampered Device” is displayed on the screen and the keypad is inoperable
contact an authorized service representative.
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 36
CHAPTER 6
Service and Support
For NURIT 8000 problems, contact your local VeriFone representative or service
provider.
For NURIT 8000 product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
•International – Contact your VeriFone representative.
Service Returns
Before returning the NURIT 8000 to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more NURIT 8000 for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels (see Figure 22) on
the bottom of each NURIT 8000 to be returned:
•Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
•Serial number (S/N xxx-xxx-xxx).
2Within the United States, call VeriFone toll-free at 1-800-834-4366.
3Select the MRA option from the automated message. The MRA department
is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
•Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
•Include a telephone number where you can be reached and your fax
number.
NOTE International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
SERVICE AND SUPPORT
Accessories and Documentation
NURIT 8000 INSTALLATION GUIDE 37
DRAFT
REVISION A.3
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s) and provide the shipping address where the
repaired or replacement unit must be returned.
6Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the NURIT 8000 you are returning for
service or repair (serial numbers are located on the bottom of the unit as
illustrated in Figure 22).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the NURIT 8000).
Figure 22 Information Label on Unit Bottom
Accessories and
Documentation
VeriFone produces accessories and documentation for the NURIT 8000. When
ordering, please refer to the part number in the left column.
VeriFone Online Store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
•International – Contact your VeriFone representative
Power Supply
NOTE One MRA number must be issued for each NURIT 8000 you return to VeriFone,
even if you are returning several of the same model.
MODEL/ SERIAL NUMBER
AC power cord (United States of America) WIR 30017
Car adapter (universal)
80CA-XX-MXX-BLK
SERVICE AND SUPPORT
Accessories and Documentation
38 NURIT 8000 INSTALLATION GUIDE
DRAFT
REVISION A.3
The AC power cord varies by country. Contact your local VeriFone
representative or service provider to identify the best power cord for your
needs.
Battery
802B-XX-MXX-BLK
Cables
External Modem
80EM-XX-MXX-GRY
Documentation
To learn more about NURIT 8000, refer to the following set of documents:
Data cable FCL09503
NURIT 8000 Quick Installation Guide VPN
NURIT 8000 Certifications and Regulations Sheet VPN
NURIT 8000 External Modem Quick Installation Guide DOC113MU01
NURIT 8000 Battery Pack Quick Installation Guide DOC113MU02
NURIT 8000 Car Adapter Quick Installation Guide DOC113MU03
SERVICE AND SUPPORT
Accessories and Documentation
NURIT 8000 INSTALLATION GUIDE 39
DRAFT
REVISION A.3
NURIT 8000 INSTALLATION GUIDE 40
INDEX
A
accessories 37
battery 38
car adapter 37
data cable 38
documentation 38
external modem 38
power cord 37
terminal 37
B
battery
ordering 38
bottom panel
features 14
terminal 14
C
cables
connecting
data 24
ordering data cables 38
car adapter
ordering 37
cleaning 31
connecting
cables 24
power supply 25, 33
D
data
connecting
cables 24
troubleshooting 35
data cable
ordering 38
data connection 24
documentation 37
accessories 38
acronym definitions 6
conventions 5
related 5
E
electrical considerations 11
environmental factors 10
environmental,regulatory, and performance
specifications 28
external modem
ordering 38
F
features
bottom panel 14
front panel 13
general 8, 13
front panel
features 13
terminal 13
I
inserting
paper 16
installing
SAM card 21
SD/MMC card 23
SIM card 21
terminal location 10
unpack the shipping carton 12
K
keypad
troubleshooting 35
L
loading
paper 16
M
magnetic stripe card reader
troubleshooting 35
using 14
maintenance
INDEX
O
NURIT 8000 INSTALLATION GUIDE 41
cleaning 31
returning a unit for repair or replacement 36
model 28
modem
specifications 28
O
operation with peripheral device
troubleshooting 34
ordering
battery 38
car adapter 37
external modem 38
power cord 37
P
paper
inserting 16
loading 16
removing 17
physical
specifications 28
power
troubleshooting 33
power cord 37
ordering 37
power supply 25
connecting 25, 33
specifications 28
printer
paper
inserting 16
troubleshooting 35
specifications 28
troubleshooting 34
using 16
R
removing
paper 17
SAM card 22
SIM card 22
repair 36
replacement 36
returning a unit
repair 36
replacement
returning a unit
service 36
S
SAM card
installing 21
removing 22
SD/MMC card
removing 23
SD/MMC card installing 23
service
returning a unit 36
SIM card
installing 21
removing 22
smart card reader
troubleshooting 35
using 15
specifications
environmental,regulatory, and performance 28
modem 28
physical 28
power supply 28
printer 28
product
model 28
temperature and humidity 28
support 36
T
tampered device
troubleshooting 35
temperature and humidity
specifications 28
terminal
accessories 37
bottom panel 14
cleaning 31
documentation 37
electrical considerations 11
environmental factors 10
features 13
general 8, 13
front panel 13
installing 10
INDEX
U
42 NURIT 8000 INSTALLATION GUIDE
location 10
repair 33, 36
replacement 36
service and support 36
specification
model 28
troubleshooting 33
transactions
troubleshooting 34
troubleshooting
data 35
keypad 35
magnetic stripe card reader 35
operation with peripheral device 34
power 33
printer 34
paper 35
smart card reader 35
tampered device 35
terminal 33
transactions 34
wireless communication 34
U
using
magnetic stripe card reader 14
printer 16
smart card reader 15
W
wireless communication
troubleshooting 34
