Verifone OMNI56XXC Wireless POS Terminal User Manual draft IG book

VeriFone Inc Wireless POS Terminal draft IG book

Users Manual

VeriFone Part Number 23216, Revision A.1VERIFONECONFIDENTIALRAFT Omni 5xxxInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2455 Augustine DriveSanta Clara CA 95054-3002www.verifone.comVeriFone Part Number 23216, Revision A.1Omni 5xxx Installation Guide© 2004 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.comWARNINGDo not dispose of the Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10ExceptionalEase of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 10True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connect PIN Pad or Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Connect Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25CHAPTER 4Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CONTENTS4OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT CHAPTER 5VeriFone Serviceand Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 6TroubleshootingGuidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the Omni 5xxx series of terminals.Audience This guide is useful for anyone installing and configuring a Omni 5xxx terminal. Basic descriptions of the terminal features are also provided.Organization This guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the Omni 5xxx series of terminals.Chapter 2, Terminal Setup. Explains how to set up and install the Omni 5xxx terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the Omni 5xxx terminal.Chapter 4, Maintenance. Explains how to maintain your Omni 5xxx terminal.Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about the Omni 5xxx terminal, refer to the following set of documents:•Omni 5xxx Quick Installation Guide, VeriFone Part Number (VPN) - 23219•Omni 5xxx Certifications and Regulations, VPN - 23218•Omni 5xxx Reference Manual, VPN - 23217•Verix V Operating System Programmer’s Manual, VPN - 23230•Verix V Tools Programmer’s Manual, VPN - 23231
PREFACEConventions and Acronyms6OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Conventionsand AcronymsThis section describes conventions and acronyms used in this guide.DocumentConventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. AcronymDefinitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dustproof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCR Check ReaderEMV Europay MasterCard and VISAITP Internal Thermal PrinterLCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN-Entry Devices
PREFACEConventions and AcronymsVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 7PIN Personal Identification NumberRJ45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleVPN VeriFone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEConventions and Acronyms8OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the Omni 5xxx series of terminals. This series includes the Omni 5100 and Omni 5150 terminals. The Omni 5xxx terminal series represents the shape of things to come in e-payment. The bold ergonomic design is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input. In addition, the Omni 5xxx series serves as the entry point to VeriFone’s acclaimed multi-application platform–with the capability to securely support payment and value-added applications on a single terminal. NOTEVeriFone ships variants of the Omni 5xxx terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.Features At a Glance•Delivers power and usability in a convenient “hand-over” design.•Securely supports and runs payment and value-added applications.•Multi-application operating environment.•Offers unsurpassed performance on EMV smart card transactions. •32-bit processing and multi-tasking capabilities.•Security architecture meets specifications for PED and sophisticated file authentication.
TERMINAL OVERVIEWFeatures and Benefits10 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Features andBenefitsOmni 5xxx terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and a quiet, fast, ITP.ExceptionalEase of Use •Bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•Intuitive ATM-style interface, large 8 line x 21 character backlit display with split screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the help desk.•Integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper jams.•Triple-track, high-coercivity card reader handles most magnetic stripe cards.CountertopPerformance in a“Hand-Over”Design•32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications.•Exceptional graphics-handling capabilities of display and printer quickly render logos, graphical fonts, and character-based languages.•VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to hundreds of terminals.•Integrated PIN pad offers added convenience to handle PIN-based applications.•Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.True Multi-ApplicationCapability•3 MB or 4 MB of memory and the dynamic memory allocation of the Verix V OS, support two or three typical-sized applications on a single terminal.•Primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•Omni 5xxx series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications.•VeriShield security architecture meets published specifications for PED and provides sophisticated file authentication, to prevent execution of unauthorized software on Omni 5xxx terminals.
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 11CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn how to: •Select a Location and Protect the Terminal From Adverse Environmental Factors.•Unpack the Shipping Carton.•Examine Terminal Features.•Establish Telephone Line Connections.•Install Paper Roll in the Printer.•Connect Optional Device(s).•Connect Terminal Power Pack.•Conduct Smart Card or Credit/Debit Transactions. See Smart Card Transaction and Magnetic Card Reader Use.Select TerminalLocationUse the following guidelines while selecting a location for your Omni 5xxx terminal.Ease of Use • Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place across a walkway on the floor.EnvironmentalFactors •Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. ElectricalConsiderations •Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air CAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUPUnpack the Shipping Carton12 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpack theShippingCartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Omni 5xxx is a secure product and any tampering may cause the terminal to cease to function properly. Figure 1 Omni 5xxx Product Components1Remove and inspect the following items (see Figure 1):•Omni 5xxx terminal•Power pack•Telephone line cord•Power cord•Battery pack •Paper roll2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. WARNINGDue to risk of shock or terminal damage, do not use the terminal near water, in a wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming pool.OMNI 5XXXTELEPHONE LINECORDPOWER PACKTERMINAL UNIVERSAL POWER CORDPAPER ROLLCAUTIONDo not use a terminal that has been damaged or tampered with.The Omni 5xxx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
TERMINAL SETUPExamine Terminal FeaturesVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 134Save the shipping carton and packing material for future repacking or moving the terminal.ExamineTerminalFeaturesBefore you continue the installation process notice the features of the Omni 5xxx terminal (see Figure 2).Figure 2 Omni 5xxx Terminal Features (Front Panel)Front Panel The front panel includes the following features:•A terminal display, backlit LCD screen.•Five types of keys:•A 12-key, telephone-style keypad.•Four ATM-style function keys, labeled F1 to F4, to the right of the LCD screen.•Four unlabeled, programmable function keys above the keypad.•Three color-coded function keys below the keypad (icons at right, left-to-right: CANCEL, BACKSPACE/CLEAR, ENTER). •An ALPHA key centered at the top of the keypad.•A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.•A green indicator LED indicates power is ON.INTERNAL THERMALPRINTER PRINTER COVER RELEASEATM-STYLE FUNCTION KEYSTERMINAL DISPLAYMAGNETIC CARD READERPROGRAMMABLE FUNCTION ALPHA KEYTELEPHONE-STYLEENTER KEYSMART CARD READERCONNECTION PORTS(BOTTOM)SAM COMPARTMENT(BOTTOM)KEYSKEYPADCANCEL KEY BACKSPACE/CLEAR KEYGREEN INDICATOR LEDSERRATED METAL STRIP
TERMINAL SETUPExamine Terminal Features14 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT •An internal thermal printer.•The smart battery pack installed in back of unit.•A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction.•A SAM (security access module) compartment, built into the bottom of the terminal. The Omni 5xxx terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the Omni 5xxx to a communications line, optional peripheral devices, and the power supply (see Figure 3). Figure 3 Connection Ports (Bottom View)•The communications port can be identified by an telephone shaped icon, shown at right. Use this port to connect the Omni 5xxx to a phone line. •Two RJ45-type modular jacks (serial ports) are available for attaching optional peripheral devices.NOTEVeriFone ships variants of the Omni 5xxx terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
TERMINAL SETUPEstablish Telephone Line ConnectionsVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 15•The RS-232 port, icon shown at right, connects a VeriFone CR 600 check reader, 1000i check reader, or other peripheral device.•The PIN pad port, icon shown at right, connects a external PIN pad or smart card reader.•The power connection port uses a round barrel connector. It is identified by the electrical power icon shown at right. Use this port to connect the Omni 5xxx to the power pack to recharge the battery through the unit. EstablishTelephone LineConnectionsConnect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 4). This is a direct connection, and the line is dedicated to the terminal.Figure 4 Direct Telephone ConnectionWARNINGDo not connect the terminal to the power supply until all the peripherals are attached.WARNINGTo reduce the risk of fire, use only No. 26AWG or larger telecommunication line cord.
TERMINAL SETUPInstall Paper Roll16 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Install PaperRollA fast, quiet thermal printer is built in to the Omni 5xxx terminal.Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To Install a Paper Roll 1Press down on the button located on the side of the terminal to unlatch the paper roll cover, then lift the cover up and back (see Figure 5). Figure 5 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting up (see Figure 6). CAUTIONPoor-quality paper can jam printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the print area.
TERMINAL SETUPInstall Paper RollVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 173Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper, unwind the paper roll past any glue residue.Figure 6 Removing Partial Paper Roll4Hold the roll so the paper feeds from the bottom of the roll (see Figure 7).5Drop the paper roll into the printer tray.Figure 7 Loading Paper Roll6Pull paper up past glue residue from printer tray.7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 8).CAUTIONTo prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.
TERMINAL SETUPInstall/Replace MSAM Cards18 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Figure 8 Closing Paper Roll Cover8Tear the paper off against the serrated metal strip in the printer.For paper ordering information, refer to Accessories and Documentation.Install/ReplaceMSAM CardsWhen you first receive your Omni 5xxx terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To change or install MSAMs 1Remove the power cord and/or battery (see Smart Battery) from the bottom of the terminal.2Place the terminal upside down on a soft, clean surface to protect the lens from scratches.3Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 9).Figure 9 Opening MSAM Compartment DoorCAUTIONObserve standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.MSAM COMPARTMENTDOORMSAM COMPARTMENTDOOR SCREW
TERMINAL SETUPConnect Optional Device(s)VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 194Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.5Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 10).Figure 10 Installing An MSAM Card 6Replace the MSAM compartment door and reinstall the screw (see Figure 11).Figure 11 Closing MSAM Compartment Door ConnectOptionalDevice(s)The Omni 5xxx supports some peripheral devices designed for use with electronic point-of-sale terminals.NOTEBefore inserting the MSAM card, position it as shown in Figure 10, with the card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM card(s) are installed incorrectly.
TERMINAL SETUPConnect Optional Device(s)20 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Use the two ports on the back panel to connect up to two optional devices.The following sections discuss the most common optional devices supported by this terminal. Other optional devices may be supported. For more information, please contact your VeriFone distributor.Connect PIN Pador Smart CardReaderUse the following procedure to connect a PIN pad or smart card reader.1Insert the RJ45-type connector on the end of the PIN pad or smart card reader into the port on back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.2Insert the larger RJ45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the bottom of the terminal.CAUTIONBefore connecting any peripheral device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.Table 3 Optional Devices SupportedOptional Device Connection PortCR 600 or CR1000i (check readers) RS232Console PIN padPIN pad PIN padRS-232 Electronic Cash Register RS232Smart Card Reader PIN padNOTERS-232-type devices do not work on the PIN pad port; PIN pad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection.
TERMINAL SETUPConnect Optional Device(s)VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 21Figure 12 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. Figure 12 Example PIN Pad Serial Port ConnectionsConnect CheckReader The Omni 5xxx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 13 provides an example of a peripheral connection to the RS-232 port. Figure 13 CR 600 Check Reader ConnectionSMART CARDREADER CONNECTIONPIN PADCONNECTIONCAUTIONCheck readers require a separate power source. Before connecting a check reader or similar device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit.
TERMINAL SETUPConnect Terminal Power Pack22 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT External PrintersSupported Although all Omni 5xxx variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 5xxx terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printer connections are through the RS-232 port (see Figure 13).ConnectTerminal PowerPackWhen you have finished connecting optional peripheral(s), you are ready to connect the Omni 5xxx terminal to the provided or supplied power source.1Insert the round barrel connector (see Figure 14) into the power port, identified by the icon at right. Figure 14 Omni 5xxx Power Pack ConnectionaRoute the cable through cable retainer to secure the power cord (see Figure 14).2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector. CAUTIONOnly use a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before connecting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (see Chapter 3, Specifications, for detailed power supply specifications). Obtain the appropriately rated power supply before continuing.NOTEThe bottom of the Omni 5xxx has an integrated cable retaining feature to secure the power cord to the terminal.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Also, disconnecting power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.
TERMINAL SETUPSmart BatteryVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 23When the terminal has power, the terminal display lights and the green LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.Smart Battery The Omni 5xxx wireless terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The following are features of the smart battery:•Two Li-ion cells•A fuel gauge module•monitors state of charge (voltage and current),•communicates with the terminal (charge parameters and alarms to indicate full discharge), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit•prevents cell damage from overcharge/over-discharge,•activates when the battery is left in an unused terminal for extended periods, and•resets when battery voltage reaches a preset threshold during the charge cycle.NOTETo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.CAUTIONNote that a new Li-ion battery’s full performance is achieved only after two or three complete charge and discharge cycles.On initial use, allow the Omni 5xxx smart battery to charge 24 hours, then fully discharge during normal operation, to ensure reliable battery operation. NOTEConserve battery power by turning the Omni 5xxx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.
TERMINAL SETUPSmart Battery24 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 5xxx terminal on the Omni 5xxx terminal.Smart BatteryInstallation The smart battery installs in a slot on the back of the terminal, as shown in Figure 15. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 15 Install the Smart Battery Smart BatteryRemoval To remove the smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.Smart BatteryCharging On initial use, the smart battery must be fully charged and fully discharged through normal operation. After unpacking your Omni 5xxx terminal, install the battery and connect the power pack to the unit for 24 hours. Disconnect the power pack and allow your Omni 5xxx terminal to remain on until the smart battery completely discharges. Reconnect the power pack to the unit and allow the smart battery to recharge a maximum of 24 hours.It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.To determine the charge state of the battery, push the “test button” icon (shown in Figure 16) on the bottom of the battery. The bar LED status indicators on the battery each indicate 25% of the charge state. When the battery charge state reaches 10%, the • LED (Figure 16) blinks, indicating a low-charge state. The battery charge state displays at the bottom of the first copyright screen when the terminal is turned on.NOTEThe smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 5xxx terminal.NOTEConserve battery power by turning the Omni 5xxx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.
TERMINAL SETUPInstall/Replace SIM Card (GSM models)VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 25The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 16) on the battery pack blink. The battery must then be recharged to restore operation.If the Omni 5xxx terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display.Figure 16 Smart Battery Charge Indicator LEDs and Test ButtonSmart Battery Life To ensure that you get the longest possible performance from the smart battery, it must be allowed to fully discharge periodically. The smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).Install/ReplaceSIM Card (GSMmodels)The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 5xxx GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card.1Remove screw from SIM card access door on back of Omni 5xxx terminal (Figure 17).Figure 17 Remove SIM Door ScrewNOTEThe Omni 5xxx terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state.BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDSWARNINGDo not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL SETUPWireless Transactions26 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT 2Remove the SIM card access door (Figure 18):Figure 18 Slide Off SIM Card Access Door3Open the SIM card holder and slide the SIM card supplied by your provider into the cardholder (Figure 19).Figure 19 Insert SIM Card into Cardholder4Replace the SIM card access door and screw.WirelessTransactionsTo conduct a wireless transaction: •Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.Smart CardTransactionThe smart card transaction procedure may vary from one application to an another. Verify the procedure with your application provider before you perform a smart card transaction.To Conduct a Smart Card Transaction 1Position a smart card with the contacts facing upward (see Figure 20).2Insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly.NOTEDo not lose the SIM card dust cover or retaining screw.NOTEThe SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly. The SIM card has a notch on one corner for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 19, with the card’s gold contacts facing down.
TERMINAL SETUPMagnetic Card Reader UseVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 273Remove the card only when the application indicates the transaction is complete. Figure 20 Inserting a Smart CardMagnetic CardReader UseThe Omni 5xxx supports credit/debit card transactions.To Conduct a Credit/Debit Card Transaction1Position a magnetic card with the stripe facing down and in, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 21.CAUTIONLeave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
TERMINAL SETUPAntenna (Some Wireless Models)28 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT 3Swipe the card through the magnetic card reader.Figure 21 Using the Magnetic Card ReaderAntenna (SomeWirelessModels)For some Omni 5xxx terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider.This section only discusses Omni 5xxx terminals with external antenna.InstallationThe Omni 5xxx should arrive from manufacture with the antenna attached. If unattached, use the following procedure to install the antenna:1Locate the antenna port on the back side of the Omni 5xxx terminal.2Align the connector on the end of the antenna with the connector on the end of the terminal.NOTESome Omni 5xxx terminals have an internal antenna and this section can be ignored. Only use the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.CAUTIONNever hold the unit by the antenna; doing so may break the connection and void your warranty.
TERMINAL SETUPAntenna (Some Wireless Models)VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 293Push gently on the center of the base of the antenna until it slides into position.4Screw the barrel nut finger tight to retain the antenna.OrientationTo establish good wireless communication (uplink), vertically align the antenna always with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna at an approximately 90° angle to the unit (that is, pointing up from the printer). This should point the antenna directly at the sky. If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky. Replace the AntennaIf your Omni 5xxx terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:1Remove the existing antenna from the Omni 5xxx terminal:aUnscrew the barrel nut to loosen the antenna.bPull gently on the center of the base of the antenna until it slides out of position.2Align the connector on the end of the new antenna with the connector on the end of the terminal.3Push gently on the center of the base of the antenna until it slides into position.4Screw the barrel nut finger tight to retain the antenna.NOTEIf an application (for example, SoftPay) is installed in your Omni 5xxx unit, a signal strength indicator may appear on the display.
TERMINAL SETUPAntenna (Some Wireless Models)30 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Omni 5xxx terminal. Power Omni 5xxx terminal: 9 V DC; 4 A DC Power Pack •UL, ITE listed, Class 2 power supply•Input rated: 100 - 240V AC, 50/60 Hz•Output rated: 8.6 - 9.4V DC 4.0 ABarrel connector polarity: Temperature •Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 90%; no condensationExternalDimensions •Length: 209.2 mm (8.2 in)•Width: 101.8 mm (4.0 in)•Depth: 72 mm (2.8 in)Weight Terminal unit weight: 0.48kg (1.06 lb)NOTECDMASAR compliance for body worn operating configurations is limited to the specific belt clips / holsters / accessories that have no metallic component in the assembly. The highest reported SAR values for Omni 5xxx terminals under the FCC ID B32OMNI5600C are: PMS modes (Part 22) - Body-worn 0.567mW/g, PCS modes (Part 24) - Body-worn 0.205mW/g.GSM/GPRSSAR compliance for body worn operating configurations is limited to the specific belt clips / holsters / accessories that have no metallic component in the assembly. The highest reported SAR values for Omni 5xxx terminals under the FCC ID B32OMNI5600G are: PMS modes (Part 22) - Body-worn 0.753 mW/g, PCS modes (Part 24) - Body-worn 0.564mW/g.
SPECIFICATIONSWeight32 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 33CHAPTER 4MaintenanceThe Omni 5xxx has no user-maintainable parts. Clean theTerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TeminalContactsGently swab the contacts with alcohol or contact cleaner to remove dirt. It is important that the exposed contacts for the battery stay clean and unbent. Card Readers The magnetic and smart card readers require no regular maintenance. For card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may deteriorate plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTIONAvoid touching the contacts in the raised area in the center of the battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is connected to the power supply or there is a high occurrence of bad or incomplete data transfers, clean the contacts.CAUTIONDo not attempt to clean the card readers. Doing so may void your warranty.
MAINTENANCECard Readers34 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 35CHAPTER 5VeriFone Service and SupportFor Omni 5xxx terminal problems, contact your local VeriFone representative or service provider. For Omni 5xxx product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Return aTerminal orSmart Batteryfor ServiceBefore returning a Omni 5xxx terminal or smart battery to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Omni 5xxx terminals for repair or replacement (U.S. customers only). 1Gather the following information from the printed labels (see Figure 22 and Figure 23) on each Omni 5xxx terminal or smart battery to be returned:•Product ID, including the model and part number. For example, “OMNI 5100” and “Pxxx- xxx-xx”•Serial number (S/N xxx-xxx-xxx)2Obtain MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.•Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTEInternational customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
VERIFONE SERVICE AND SUPPORTReturn a Terminal or Smart Battery for Service36 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT cComplete the Inquiry Contact Form at http://www.verifone.com/assistance/pos_assist.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Omni 5xxx terminal or smart battery you are returning for service or repair (terminal serial numbers are located on the bottom of the unit (see Figure 22); smart battery serial numbers on the side of the battery (see Figure 23)).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Omni 5xxx terminal).Figure 22 Information Label on Terminal (Bottom View)NOTEOne MRA number must be issued for each Omni 5xxx terminal you return to VeriFone, even if you are returning several of the same model.PART NUMBERSERIAL NUMBER
VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 37Figure 23 Smart Battery Information Label LocationsAccessoriesandDocumentationVeriFone produces the following accessories and documentation for the Omni 5xxx terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs.CPS10936-3A DC power pack (universal)21973-01 AC power cord (US)Thermal PrinterPaper CRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packagesVeriFone CleaningKit 02746-01 Cleaning KitTelephone LineCord 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectorsSERIAL NUMBER LABELPRODUCT INFORMATION LABEL
VERIFONE SERVICE AND SUPPORTAccessories and Documentation38 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT Swivel Stand 23050-01 Swivel StandDocumentation 23219 Omni 5xxx Quick Installation Guide23218 Omni 5xxx Certifications and Regulations23217 Omni 5xxx Reference Manual23230 Verix V Operating System Programmer’s Manual23231 Verix V Tools Programmer’s Manual
VERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 39CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Omni 5xxx terminal. If you have problems operating your Omni 5xxx terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Omni 5xxx terminal and steps you can take to resolve them are listed. Terminal DoesNot Start •Ensure that the smart battery charge state is not below the critically low level.•Recharge or replace the smart battery.•Ensure that you pressed the ENTER/ON key for approximately 3 seconds, until the unit lit up.Terminal DisplayDoes not ShowCorrect/Readable Info•Recharge or replace the battery.•Connect the Omni 5xxx terminal in to a known-good power supply (if you have one) to see if this clears the problem, which points to a discharged battery.If the problem persists, contact your local VeriFone representative for assistance.Smart BatteryWill Not ChargeThe smart battery must initially receive a full charge and then full discharge to calibrate its full charge capacity. This operation is performed at manufacture; however, it is recommended that the battery receive a full charge/discharge once a year. NOTEThe Omni 5xxx terminal comes equipped with tamper-evident labels. The Omni 5xxx contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESBlank Display40 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT To discharge the smart battery, run the unit until the smart battery is fully drained.Blank Display When the Omni 5xxx terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer DoesNot PrintIf the printer does not work properly:•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.NOTEAllow the Omni 5xxx terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge.Conserve battery power by turning the Omni 5xxx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTEThe Omni 5xxx terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state.
TROUBLESHOOTING GUIDELINESPrinter Paper JamVERIFONECONFIDENTIALRAFT OMNI 5XXX INSTALLATION GUIDE 41Printer PaperJamIf paper jams inside the printer:•Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Install Paper Roll.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.PeripheralDevice DoesNot WorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the Omni 5xxx terminal serial port may be defective. Try a different serial cable. See Connect Optional Device(s).•If the problem persists, contact your local VeriFone representative.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the Omni 5xxx card reader, the black magnetic stripe on the card should face down and in toward the keypad and be inserted from the top of the terminal (see Figure 21). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.WARNINGPoor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process42 OMNI 5XXX INSTALLATION GUIDEVERIFONECONFIDENTIALRAFT •Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check Telephone Line.Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Install/Replace MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check Telephone Line.Check Telephone Line•Disconnect the telephone line from the bottom of the Omni 5xxx terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.
Omni 5xxxInstallation GuideVeriFone Part Number 23216, Revision A.1VERIFONECONFIDENTIALRAFT VeriFone, Inc.2455 Augustine DriveSanta Clara CA 95054-3002Tel: (800) VeriFone (837-4366)www.verifone.com

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