Verifone OMNI56XXC Wireless POS Terminal User Manual draft IG book
VeriFone Inc Wireless POS Terminal draft IG book
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Users Manual
VeriFone Part Number 23216, Revision A.1
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Omni 5xxx
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002
www.verifone.com
VeriFone Part Number 23216, Revision A.1
Omni 5xxx Installation Guide
© 2004 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com
WARNING
Do not dispose of the Li-ion smart battery in a fire. Li-ion batteries must be recycled or
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
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OMNI 5XXX INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connect PIN Pad or Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 4
Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CONTENTS
4OMNI 5XXX INSTALLATION GUIDE
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CHAPTER 5
VeriFone Service
and Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 6
Troubleshooting
Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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OMNI 5XXX INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up and installing the
Omni 5xxx series of terminals.
Audience This guide is useful for anyone installing and configuring a Omni 5xxx terminal.
Basic descriptions of the terminal features are also provided.
Organization This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the Omni 5xxx series of
terminals.
Chapter 2, Terminal Setup. Explains how to set up and install the Omni 5xxx
terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Omni 5xxx terminal.
Chapter 4, Maintenance. Explains how to maintain your Omni 5xxx terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the Omni 5xxx terminal, refer to the following set of
documents:
•Omni 5xxx Quick Installation Guide, VeriFone Part Number (VPN) - 23219
•Omni 5xxx Certifications and Regulations, VPN - 23218
•Omni 5xxx Reference Manual, VPN - 23217
•Verix V Operating System Programmer’s Manual, VPN - 23230
•Verix V Tools Programmer’s Manual, VPN - 23231
PREFACE
Conventions and Acronyms
6OMNI 5XXX INSTALLATION GUIDE
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Conventions
and Acronyms
This section describes conventions and acronyms used in this guide.
Document
Conventions Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym
Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that are cross
referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book titles or
emphasis.
You must install a roll of thermal-sensitive
paper in the printer.
Courier The courier type face is used while specifying
onscreen text, such as text that you would
enter at a command prompt, or to provide an
URL.
http://www.verifone.com
The pencil icon is used to highlight important
information.
RS-232-type devices do not work with the
PIN pad port.
The caution symbol indicates possible
hardware or software failure, or loss of data.
The terminal is not waterproof or
dustproof, and is intended for indoor use
only.
The lighting symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CR Check Reader
EMV Europay MasterCard and VISA
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN-Entry Devices
PREFACE
Conventions and Acronyms
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OMNI 5XXX INSTALLATION GUIDE 7
PIN Personal Identification Number
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
VPN VeriFone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Conventions and Acronyms
8OMNI 5XXX INSTALLATION GUIDE
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OMNI 5XXX INSTALLATION GUIDE 9
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the Omni 5xxx series of terminals. This
series includes the Omni 5100 and Omni 5150 terminals.
The Omni 5xxx terminal series represents the shape of things to come in
e-payment. The bold ergonomic design is sleek and stylish, offering countertop
power and 32-bit performance in an integrated terminal that can be handed to the
consumer for input. In addition, the Omni 5xxx series serves as the entry point to
VeriFone’s acclaimed multi-application platform–with the capability to securely
support payment and value-added applications on a single terminal.
NOTE
VeriFone ships variants of the Omni 5xxx terminal for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders.
Features At a Glance
•Delivers power and usability in a
convenient “hand-over” design.
•Securely supports and runs payment
and value-added applications.
•Multi-application operating
environment.
•Offers unsurpassed performance on
EMV smart card transactions.
•32-bit processing and multi-tasking
capabilities.
•Security architecture meets
specifications for PED and
sophisticated file authentication.
TERMINAL OVERVIEW
Features and Benefits
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Features and
Benefits
Omni 5xxx terminals provide the right combination of features and functions. This
includes a triple-track magnetic-stripe card reader, smart card reader, integrated
PIN pad, and a quiet, fast, ITP.
Exceptional
Ease of Use •Bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•Intuitive ATM-style interface, large 8 line x 21 character backlit display with
split screen capabilities, large keys, and extra-size menu prompts simplify
training and reduce calls to the help desk.
•Integrated high-speed thermal printer simplifies paper loading and virtually
eliminates paper jams.
•Triple-track, high-coercivity card reader handles most magnetic stripe cards.
Countertop
Performance in a
“Hand-Over”
Design
•32-bit processing and multi-tasking capabilities make short work of payment,
payment-related, and value-added applications.
•Exceptional graphics-handling capabilities of display and printer quickly render
logos, graphical fonts, and character-based languages.
•VeriCentre Appliance Management Suite employs advanced file compression
to streamline simultaneous downloads of application software to hundreds of
terminals.
•Integrated PIN pad offers added convenience to handle PIN-based
applications.
•Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
True Multi-
Application
Capability
•3 MB or 4 MB of memory and the dynamic memory allocation of the Verix V
OS, support two or three typical-sized applications on a single terminal.
•Primary smart card reader and the MSAMs safeguard sensitive financial data
and support multiple smart card schemes.
•Omni 5xxx series of terminals and SoftPay EMV software have received EMV
Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV
Library provides efficient development of other EMV-compliant applications.
•VeriShield security architecture meets published specifications for PED and
provides sophisticated file authentication, to prevent execution of
unauthorized software on Omni 5xxx terminals.
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OMNI 5XXX INSTALLATION GUIDE 11
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn how to:
•Select a Location and Protect the Terminal From Adverse Environmental
Factors.
•Unpack the Shipping Carton.
•Examine Terminal Features.
•Establish Telephone Line Connections.
•Install Paper Roll in the Printer.
•Connect Optional Device(s).
•Connect Terminal Power Pack.
•Conduct Smart Card or Credit/Debit Transactions. See Smart Card
Transaction and Magnetic Card Reader Use.
Select Terminal
Location
Use the following guidelines while selecting a location for your Omni 5xxx
terminal.
Ease of Use • Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place across a
walkway on the floor.
Environmental
Factors •Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the terminal outdoors.
Electrical
Considerations •Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUP
Unpack the Shipping Carton
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conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Unpack the
Shipping
Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Omni 5xxx is a secure product and any tampering may
cause the terminal to cease to function properly.
Figure 1 Omni 5xxx Product Components
1Remove and inspect the following items (see Figure 1):
•Omni 5xxx terminal
•Power pack
•Telephone line cord
•Power cord
•Battery pack
•Paper roll
2Remove all plastic wrapping from the terminal and other components.
3Remove the clear protective film from the LCD screen.
WARNING
Due to risk of shock or terminal damage, do not use the terminal near water, in a
wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming
pool.
OMNI 5XXX
TELEPHONE LINE
CORD
POWER PACK
TERMINAL UNIVERSAL
POWER CORD
PAPER ROLL
CAUTION
Do not use a terminal that has been damaged or tampered with.
The Omni 5xxx terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
TERMINAL SETUP
Examine Terminal Features
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OMNI 5XXX INSTALLATION GUIDE 13
4Save the shipping carton and packing material for future repacking or moving
the terminal.
Examine
Terminal
Features
Before you continue the installation process notice the features of the Omni 5xxx
terminal (see Figure 2).
Figure 2 Omni 5xxx Terminal Features (Front Panel)
Front Panel The front panel includes the following features:
•A terminal display, backlit LCD screen.
•Five types of keys:
•A 12-key, telephone-style keypad.
•Four ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
•Four unlabeled, programmable function keys above the keypad.
•Three color-coded function keys below the
keypad (icons at right, left-to-right: CANCEL,
BACKSPACE/CLEAR, ENTER).
•An ALPHA key centered at the top of the keypad.
•A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•A green indicator LED indicates power is ON.
INTERNAL THERMAL
PRINTER PRINTER COVER RELEASE
ATM-STYLE FUNCTION KEYS
TERMINAL DISPLAY
MAGNETIC CARD READER
PROGRAMMABLE FUNCTION
ALPHA KEY
TELEPHONE-STYLE
ENTER KEY
SMART CARD READER
CONNECTION PORTS
(BOTTOM)
SAM COMPARTMENT
(BOTTOM)
KEYS
KEYPAD
CANCEL KEY BACKSPACE/CLEAR KEY
GREEN INDICATOR LED
SERRATED METAL
STRIP
TERMINAL SETUP
Examine Terminal Features
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•An internal thermal printer.
•The smart battery pack installed in back of unit.
•A smart card reader, built into the front of the terminal. The icon
shown at right indicates proper card position and insertion
direction.
•A SAM (security access module) compartment, built into the bottom of the
terminal. The Omni 5xxx terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports
are recessed. Different ports are provided to connect the Omni 5xxx to a
communications line, optional peripheral devices, and the power supply (see
Figure 3).
Figure 3 Connection Ports (Bottom View)
•The communications port can be identified by an telephone shaped
icon, shown at right. Use this port to connect the Omni 5xxx to a
phone line.
•Two RJ45-type modular jacks (serial ports) are available for attaching optional
peripheral devices.
NOTE
VeriFone ships variants of the Omni 5xxx terminal for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders. However, the
basic processes described in this guide remain the same, regardless of terminal
configuration.
TERMINAL SETUP
Establish Telephone Line Connections
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OMNI 5XXX INSTALLATION GUIDE 15
•The RS-232 port, icon shown at right, connects a VeriFone
CR 600 check reader, 1000i check reader, or other peripheral
device.
•The PIN pad port, icon shown at right, connects a external PIN
pad or smart card reader.
•The power connection port uses a round barrel connector. It is
identified by the electrical power icon shown at right. Use this port to
connect the Omni 5xxx to the power pack to recharge the battery
through the unit.
Establish
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 4). This is a direct connection, and
the line is dedicated to the terminal.
Figure 4 Direct Telephone Connection
WARNING
Do not connect the terminal to the power supply until all the peripherals are
attached.
WARNING
To reduce the risk of fire, use only No. 26AWG or larger telecommunication line
cord.
TERMINAL SETUP
Install Paper Roll
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Install Paper
Roll
A fast, quiet thermal printer is built in to the Omni 5xxx terminal.
Before you can process transactions that require a receipt or record, you must
install a roll of thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
To Install a Paper
Roll 1Press down on the button located on the side of the terminal to unlatch the
paper roll cover, then lift the cover up and back (see Figure 5).
Figure 5 Opening the Printer Cover
2Remove any partial roll of paper in the printer tray by lifting up (see Figure 6).
CAUTION
Poor-quality paper can jam printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage characteristics
of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the
print area.
TERMINAL SETUP
Install Paper Roll
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OMNI 5XXX INSTALLATION GUIDE 17
3Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper, unwind the paper roll past any glue residue.
Figure 6 Removing Partial Paper Roll
4Hold the roll so the paper feeds from the bottom of the roll (see Figure 7).
5Drop the paper roll into the printer tray.
Figure 7 Loading Paper Roll
6Pull paper up past glue residue from printer tray.
7Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 8).
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
TERMINAL SETUP
Install/Replace MSAM Cards
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Figure 8 Closing Paper Roll Cover
8Tear the paper off against the serrated metal strip in the printer.
For paper ordering information, refer to Accessories and Documentation.
Install/Replace
MSAM Cards
When you first receive your Omni 5xxx terminal, you may need to install one or
more MSAM cards or you may need to replace old cards.
To change or install
MSAMs 1Remove the power cord and/or battery (see Smart Battery) from the bottom of
the terminal.
2Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3Remove the MSAM compartment door screw and rotate the door up and back
to access the MSAM cardholders (see Figure 9).
Figure 9 Opening MSAM Compartment Door
CAUTION
Observe standard precautions for handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends using
a grounded anti-static wrist strap.
MSAM COMPARTMENT
DOOR
MSAM COMPARTMENT
DOOR SCREW
TERMINAL SETUP
Connect Optional Device(s)
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OMNI 5XXX INSTALLATION GUIDE 19
4Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
5Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted (see Figure 10).
Figure 10 Installing An MSAM Card
6Replace the MSAM compartment door and reinstall the screw (see Figure 11).
Figure 11 Closing MSAM Compartment Door
Connect
Optional
Device(s)
The Omni 5xxx supports some peripheral devices designed for use with electronic
point-of-sale terminals.
NOTE
Before inserting the MSAM card, position it as shown in Figure 10, with the card’s
gold contacts facing the smart car reader end of the terminal. The cardholder
connector base has a set of contacts and a notch on one corner to ensure the
MSAM card is positioned correctly. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way. The MSAM
compartment door will not close properly if the MSAM card(s) are installed
incorrectly.
TERMINAL SETUP
Connect Optional Device(s)
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Use the two ports on the back panel to connect up to two optional devices.
The following sections discuss the most common optional devices supported by
this terminal.
Other optional devices may be supported. For more information, please contact
your VeriFone distributor.
Connect PIN Pad
or Smart Card
Reader
Use the following procedure to connect a PIN pad or smart card reader.
1Insert the RJ45-type connector on the end of the PIN pad or smart card reader
into the port on back of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
2Insert the larger RJ45-type connector on the other end of the PIN pad cable
into the PIN pad serial port on the bottom of the terminal.
CAUTION
Before connecting any peripheral device, remove the power cord from the bottom
of the terminal and ensure that the green indicator LED is not lit. Reconnect the
power cord only after you are finished connecting the peripheral device(s). For
complete information about peripheral installation and use, refer to the user
documentation supplied with those devices.
Table 3 Optional Devices Supported
Optional Device Connection Port
CR 600 or CR1000i (check readers) RS232
Console PIN pad
PIN pad PIN pad
RS-232 Electronic Cash Register RS232
Smart Card Reader PIN pad
NOTE
RS-232-type devices do not work on the PIN pad port; PIN pad-type devices do
not work on the RS-232 port. If an optional peripheral device does not function
correctly, check the port connection.
TERMINAL SETUP
Connect Optional Device(s)
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OMNI 5XXX INSTALLATION GUIDE 21
Figure 12 provides an example of a smart card reader and PIN pad
connection to the PIN pad serial port.
Figure 12 Example PIN Pad Serial Port Connections
Connect Check
Reader The Omni 5xxx terminal supports the CR 600 and CR 1000i check readers.
Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices. Figure 13 provides
an example of a peripheral connection to the RS-232 port.
Figure 13 CR 600 Check Reader Connection
SMART CARD
READER CONNECTION
PIN PAD
CONNECTION
CAUTION
Check readers require a separate power source. Before connecting a check
reader or similar device, remove the power cord from the bottom of the terminal
and ensure that the green indicator LED is not lit.
TERMINAL SETUP
Connect Terminal Power Pack
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External Printers
Supported Although all Omni 5xxx variants have an internal thermal printer, it may be
convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The Omni 5xxx terminal supports the VeriFone P250, P350,
P900, and P950 external printers. Contact your VeriFone representative or visit
the online store at www.store.verifone.com for information on these devices.
External printer connections are through the RS-232 port (see Figure 13).
Connect
Terminal Power
Pack
When you have finished connecting optional peripheral(s), you are ready to
connect the Omni 5xxx terminal to the provided or supplied power source.
1Insert the round barrel connector (see Figure 14) into the power port,
identified by the icon at right.
Figure 14 Omni 5xxx Power Pack Connection
aRoute the cable through cable retainer to secure the power cord (see
Figure 14).
2Insert the AC power cord into the power pack.
3Plug the AC power cord into a wall outlet or powered surge protector.
CAUTION
Only use a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
connecting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (see Chapter 3,
Specifications, for detailed power supply specifications). Obtain the appropriately
rated power supply before continuing.
NOTE
The bottom of the Omni 5xxx has an integrated cable retaining feature to secure
the power cord to the terminal.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Also, disconnecting power during a transaction may cause transaction
data files not yet stored in terminal memory to be lost.
TERMINAL SETUP
Smart Battery
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OMNI 5XXX INSTALLATION GUIDE 23
When the terminal has power, the terminal display lights and the green LED
indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and displays a unique copyright screen. If no application is
loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Smart Battery The Omni 5xxx wireless terminal uses an Li-ion smart battery (see Accessories
and Documentation for ordering information). The internal logic of the smart
battery prevents both overcharging and undercharging (a fault condition in which
the battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The following are features of the smart battery:
•Two Li-ion cells
•A fuel gauge module
•monitors state of charge (voltage and current),
•communicates with the terminal (charge parameters and alarms to
indicate full discharge),
•determines full charge capacity (on charge cycle and uninterrupted
discharge cycle), and
•automatically shuts down when cell voltage is extremely low.
•A safety circuit
•prevents cell damage from overcharge/over-discharge,
•activates when the battery is left in an unused terminal for extended
periods, and
•resets when battery voltage reaches a preset threshold during the charge
cycle.
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
CAUTION
Note that a new Li-ion battery’s full performance is achieved only after two or three
complete charge and discharge cycles.
On initial use, allow the Omni 5xxx smart battery to charge 24 hours, then fully
discharge during normal operation, to ensure reliable battery operation.
NOTE
Conserve battery power by turning the Omni 5xxx terminal off when not in use. If
the terminal is not to be used for several days, remove the battery from the
terminal as it continues to discharge even when the terminal is turned off.
TERMINAL SETUP
Smart Battery
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Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 5xxx
terminal on the Omni 5xxx terminal.
Smart Battery
Installation The smart battery installs in a slot on the back of the terminal, as shown in Figure
15. The locking tab clicks when the battery is in place. The slot is keyed, so that
there is only one way to insert the battery.
Figure 15 Install the Smart Battery
Smart Battery
Removal To remove the smart battery, press the locking tab at the top of the battery and pull
the smart battery from its slot.
Smart Battery
Charging On initial use, the smart battery must be fully charged and fully discharged
through normal operation. After unpacking your Omni 5xxx terminal, install the
battery and connect the power pack to the unit for 24 hours. Disconnect the power
pack and allow your Omni 5xxx terminal to remain on until the smart battery
completely discharges. Reconnect the power pack to the unit and allow the smart
battery to recharge a maximum of 24 hours.
It is also recommended that the smart battery receive a periodic full discharge. To
ensure a full discharge, use the unit until the battery is fully drained.
To determine the charge state of the battery, push the “test button” icon (shown in
Figure 16) on the bottom of the battery. The bar LED status indicators on the
battery each indicate 25% of the charge state. When the battery charge state
reaches 10%, the • LED (Figure 16) blinks, indicating a low-charge state. The
battery charge state displays at the bottom of the first copyright screen when the
terminal is turned on.
NOTE
The smart battery pack must be installed and holding a minimum of a 1% charge
to operate the Omni 5xxx terminal.
NOTE
Conserve battery power by turning the Omni 5xxx terminal off when not in use. If
the terminal is not to be used for several days, remove the battery from the
terminal as it continues to discharge even when the terminal is turned off.
TERMINAL SETUP
Install/Replace SIM Card (GSM models)
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OMNI 5XXX INSTALLATION GUIDE 25
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery and none of the indicator LEDs (see Figure 16) on the battery
pack blink. The battery must then be recharged to restore operation.
If the Omni 5xxx terminal is already running an application (for example, SoftPay),
a battery status indicator may appear on the display.
Figure 16 Smart Battery Charge Indicator LEDs and Test Button
Smart Battery Life To ensure that you get the longest possible performance from the smart battery, it
must be allowed to fully discharge periodically. The smart battery can be charged
and discharged hundreds of times, but will eventually wear out. When operating
times are noticeably shorter than usual, it is time to buy a new battery (see
Accessories and Documentation for ordering information).
Install/Replace
SIM Card (GSM
models)
The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni
5xxx GSM terminal that contains your GSM radio account information. Use the
following procedure to replace or install a SIM card.
1Remove screw from SIM card access door on back of Omni 5xxx terminal
(Figure 17).
Figure 17 Remove SIM Door Screw
NOTE
The Omni 5xxx terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It make take several
recharge attempts to reset the safety circuit when charging a smart battery that
has reached a critically low charge state.
BATTERY CHARGE STATE
TEST BUTTON AND STATUS
INDICATOR LEDS
WARNING
Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.
TERMINAL SETUP
Wireless Transactions
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2Remove the SIM card access door (Figure 18):
Figure 18 Slide Off SIM Card Access Door
3Open the SIM card holder and slide the SIM card supplied by your provider
into the cardholder (Figure 19).
Figure 19 Insert SIM Card into Cardholder
4Replace the SIM card access door and screw.
Wireless
Transactions
To conduct a wireless transaction:
•Ensure the terminal is in an optimal position for transmitting.
•Follow the on-screen instructions provided with your application.
Smart Card
Transaction
The smart card transaction procedure may vary from one application to an
another. Verify the procedure with your application provider before you perform a
smart card transaction.
To Conduct a Smart
Card Transaction 1Position a smart card with the contacts facing upward (see Figure 20).
2Insert it into the smart card reader slot in a smooth, continuous motion until it
seats firmly.
NOTE
Do not lose the SIM card dust cover or retaining screw.
NOTE
The SIM cardholder has a notch on one corner to ensure the SIM card is
positioned correctly. The SIM card has a notch on one corner for easy orientation
in the cardholder. Before inserting the SIM card, position it as shown in Figure 19,
with the card’s gold contacts facing down.
TERMINAL SETUP
Magnetic Card Reader Use
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OMNI 5XXX INSTALLATION GUIDE 27
3Remove the card only when the application indicates the transaction is
complete.
Figure 20 Inserting a Smart Card
Magnetic Card
Reader Use
The Omni 5xxx supports credit/debit card transactions.
To Conduct a Credit/
Debit Card
Transaction
1Position a magnetic card with the stripe facing down and in, toward the
keypad.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 21.
CAUTION
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
TERMINAL SETUP
Antenna (Some Wireless Models)
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3Swipe the card through the magnetic card reader.
Figure 21 Using the Magnetic Card Reader
Antenna (Some
Wireless
Models)
For some Omni 5xxx terminals to establish a wireless connection, an external
antenna is provided. This connection allows communication with your service
provider to upload transaction data from the terminal and download system
upgrades to the terminal. Radio service is activated by your service provider.
This section only discusses Omni 5xxx terminals with external antenna.
Installation
The Omni 5xxx should arrive from manufacture with the antenna attached. If
unattached, use the following procedure to install the antenna:
1Locate the antenna port on the back side of the Omni 5xxx terminal.
2Align the connector on the end of the antenna with the connector on the end of
the terminal.
NOTE
Some Omni 5xxx terminals have an internal antenna and this section can be
ignored.
Only use the antenna designed for your unit. Failure to use the proper antenna
results in the inability to establish a wireless connection.
CAUTION
Never hold the unit by the antenna; doing so may break the connection and void
your warranty.
TERMINAL SETUP
Antenna (Some Wireless Models)
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OMNI 5XXX INSTALLATION GUIDE 29
3Push gently on the center of the base of the antenna until it slides into
position.
4Screw the barrel nut finger tight to retain the antenna.
Orientation
To establish good wireless communication (uplink), vertically align the antenna
always with respect to ground and sky. For example, if standing and holding the
terminal horizontally, position the antenna at an approximately 90° angle to the
unit (that is, pointing up from the printer). This should point the antenna directly at
the sky.
If the unit is on a flat surface (for example, a table top) position the antenna so that
it points directly at the sky.
Replace the Antenna
If your Omni 5xxx terminal has difficulties completing wireless transactions, you
may have to replace the antenna. Use the following procedure to replace the
antenna:
1Remove the existing antenna from the Omni 5xxx terminal:
aUnscrew the barrel nut to loosen the antenna.
bPull gently on the center of the base of the antenna until it slides out of
position.
2Align the connector on the end of the new antenna with the connector on the
end of the terminal.
3Push gently on the center of the base of the antenna until it slides into
position.
4Screw the barrel nut finger tight to retain the antenna.
NOTE
If an application (for example, SoftPay) is installed in your Omni 5xxx unit, a signal
strength indicator may appear on the display.
TERMINAL SETUP
Antenna (Some Wireless Models)
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OMNI 5XXX INSTALLATION GUIDE 31
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Omni 5xxx terminal.
Power Omni 5xxx terminal: 9 V DC; 4 A
DC Power Pack •UL, ITE listed, Class 2 power supply
•Input rated: 100 - 240V AC, 50/60 Hz
•Output rated: 8.6 - 9.4V DC 4.0 A
Barrel connector polarity:
Temperature •Operating temperature: 0° to 40° C (32° to 104° F)
•Storage temperature: -30° to + 60° C (-22° to 140° F)
•Relative humidity: 5% to 90%; no condensation
External
Dimensions •Length: 209.2 mm (8.2 in)
•Width: 101.8 mm (4.0 in)
•Depth: 72 mm (2.8 in)
Weight Terminal unit weight: 0.48kg (1.06 lb)
NOTE
CDMA
SAR compliance for body worn operating configurations is limited to the specific
belt clips / holsters / accessories that have no metallic component in the assembly.
The highest reported SAR values for Omni 5xxx terminals under the FCC ID
B32OMNI5600C are: PMS modes (Part 22) - Body-worn 0.567mW/g, PCS modes
(Part 24) - Body-worn 0.205mW/g.
GSM/GPRS
SAR compliance for body worn operating configurations is limited to the specific
belt clips / holsters / accessories that have no metallic component in the assembly.
The highest reported SAR values for Omni 5xxx terminals under the FCC ID
B32OMNI5600G are: PMS modes (Part 22) - Body-worn 0.753 mW/g, PCS
modes (Part 24) - Body-worn 0.564mW/g.
SPECIFICATIONS
Weight
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OMNI 5XXX INSTALLATION GUIDE 33
CHAPTER 4
Maintenance
The Omni 5xxx has no user-maintainable parts.
Clean the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Teminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove dirt. It is
important that the exposed contacts for the battery stay clean and unbent.
Card Readers The magnetic and smart card readers require no regular maintenance. For card
reader service, contact your VeriFone distributor or service provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
CAUTION
Avoid touching the contacts in the raised area in the center of the battery and the
recessed area on the terminal. Finger oils tarnish contacts, causing bad
connections. If the battery charge state or terminal power LEDs do not light when
the terminal is connected to the power supply or there is a high occurrence of bad
or incomplete data transfers, clean the contacts.
CAUTION
Do not attempt to clean the card readers. Doing so may void your warranty.
MAINTENANCE
Card Readers
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OMNI 5XXX INSTALLATION GUIDE 35
CHAPTER 5
VeriFone Service and Support
For Omni 5xxx terminal problems, contact your local VeriFone representative or
service provider.
For Omni 5xxx product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Return a
Terminal or
Smart Battery
for Service
Before returning a Omni 5xxx terminal or smart battery to VeriFone, you must
obtain an MRA number. The following procedure describes how to return one or
more Omni 5xxx terminals for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels (see Figure 22 and
Figure 23) on each Omni 5xxx terminal or smart battery to be returned:
•Product ID, including the model and part number. For example,
“OMNI 5100” and “Pxxx- xxx-xx”
•Serial number (S/N xxx-xxx-xxx)
2Obtain MRA number(s) by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.
•Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
VERIFONE SERVICE AND SUPPORT
Return a Terminal or Smart Battery for Service
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cComplete the Inquiry Contact Form at http://www.verifone.com/assistance/
pos_assist.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the Omni 5xxx terminal or smart
battery you are returning for service or repair (terminal serial numbers are
located on the bottom of the unit (see Figure 22); smart battery serial
numbers on the side of the battery (see Figure 23)).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 5xxx terminal).
Figure 22 Information Label on Terminal (Bottom View)
NOTE
One MRA number must be issued for each Omni 5xxx terminal you return to
VeriFone, even if you are returning several of the same model.
PART NUMBER
S
ERIAL NUMBER
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
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OMNI 5XXX INSTALLATION GUIDE 37
Figure 23 Smart Battery Information Label Locations
Accessories
and
Documentation
VeriFone produces the following accessories and documentation for the Omni
5xxx terminal. When ordering, please refer to the part number in the left column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Power Pack Contact your local VeriFone distributor to determine which power pack or
power cord fits your needs.
CPS10936-3A DC power pack (universal)
21973-01 AC power cord (US)
Thermal Printer
Paper CRM0039-01 CRM0039 in 30-roll bulk package
CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width,
25-meter (82-feet) length; single roll; Available in 20-roll or
50-roll bulk packages
VeriFone Cleaning
Kit 02746-01 Cleaning Kit
Telephone Line
Cord 00124-17 2.1-meter (7-foot) telephone line cord, black, with
modular RJ11-type connectors
SERIAL NUMBER
LABEL
PRODUCT INFORMATION
LABEL
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
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Swivel Stand 23050-01 Swivel Stand
Documentation 23219 Omni 5xxx Quick Installation Guide
23218 Omni 5xxx Certifications and Regulations
23217 Omni 5xxx Reference Manual
23230 Verix V Operating System Programmer’s Manual
23231 Verix V Tools Programmer’s Manual
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OMNI 5XXX INSTALLATION GUIDE 39
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your Omni 5xxx terminal. If you
have problems operating your Omni 5xxx terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your Omni 5xxx terminal and steps you can take to resolve them are listed.
Terminal Does
Not Start •Ensure that the smart battery charge state is not below the critically low level.
•Recharge or replace the smart battery.
•Ensure that you pressed the ENTER/ON key for approximately 3 seconds,
until the unit lit up.
Terminal Display
Does not Show
Correct/
Readable Info
•Recharge or replace the battery.
•Connect the Omni 5xxx terminal in to a known-good power supply (if you have
one) to see if this clears the problem, which points to a discharged battery.
If the problem persists, contact your local VeriFone representative for assistance.
Smart Battery
Will Not Charge
The smart battery must initially receive a full charge and then full discharge to
calibrate its full charge capacity. This operation is performed at manufacture;
however, it is recommended that the battery receive a full charge/discharge once
a year.
NOTE
The Omni 5xxx terminal comes equipped with tamper-evident labels. The Omni
5xxx contains no user serviceable parts. Do not, under any circumstance, attempt
to disassemble the terminal. Perform only those adjustments or repairs specified
in this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
TROUBLESHOOTING GUIDELINES
Blank Display
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To discharge the smart battery, run the unit until the smart battery is fully drained.
Blank Display When the Omni 5xxx terminal display screen does not show correct or clearly
readable information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•Check all cable connections and verify that the telephone line is properly
connected.
•If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•If the problem persists, contact your local VeriFone service provider.
Printer Does
Not Print
If the printer does not work properly:
•Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•Verify that the printer roller and paper roll dust cover are properly installed.
•If the problem persists, contact your VeriFone distributor or service provider.
NOTE
Allow the Omni 5xxx terminal to remain connected to the power pack for a
minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full
charge.
Conserve battery power by turning the Omni 5xxx terminal off when not in use. If
the terminal is not to be used for several days, remove the battery from the
terminal as it continues to discharge even when the terminal is turned off.
NOTE
The Omni 5xxx terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It make take several
recharge attempts to reset the safety circuit when charging a smart battery that
has reached a critically low charge state.
TROUBLESHOOTING GUIDELINES
Printer Paper Jam
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OMNI 5XXX INSTALLATION GUIDE 41
Printer Paper
Jam
If paper jams inside the printer:
•Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
•Remove the damaged paper from the paper roll and clear the feed
mechanism.
•Install a roll of printer paper, as described in Install Paper Roll.
•If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Peripheral
Device Does
Not Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
•Check the power cord connection to the peripheral device.
•Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•The cable connecting the optional device to the Omni 5xxx terminal serial port
may be defective. Try a different serial cable. See Connect Optional Device(s).
•If the problem persists, contact your local VeriFone representative.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the Omni 5xxx card reader,
the black magnetic stripe on the card should face down and in toward the
keypad and be inserted from the top of the terminal (see Figure 21).
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
WARNING
Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer
to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
42 OMNI 5XXX INSTALLATION GUIDE
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•Contact your VeriFone distributor or service provider.
•If the manual transaction does not work, proceed to Check Telephone Line.
Check Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Install/Replace MSAM Cards).
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not process, proceed to Check Telephone Line.
Check Telephone Line
•Disconnect the telephone line from the bottom of the Omni 5xxx terminal and
connect it to a working telephone to check for a dial tone. If there is no dial
tone, replace the telephone cable.
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local VeriFone representative for
assistance.
