Verifone V200CC Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

Contents

User Manual

Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3V200 Non-TouchInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOCxxx-xxx-EN-A, Revision A.3V200 Non-Touch Installation Guide© 2015 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’sproducts and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V200 NON-TOUCH INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 10True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Connecting ECRs to the V200 Non-Touch . . . . . . . . . . . . . . . . . . . . . . . . . . 24Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CONTENTS4V200 NON-TOUCH INSTALLATION GUIDECHAPTER 3Specifications Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32SD Memory (Media version only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32CHAPTER 4Maintenance andCleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37CHAPTER 6TroubleshootingGuidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 42CHAPTER 7Port Pinouts RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Ethernet Port(LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43USB Pinout (Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44USB Pinout (Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44APPENDIX ACaution andWarning Messages V200 Non-Touch Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . 45
V200 NON-TOUCH INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the V200 Non-Touch unit.AudienceThis guide describes the card reader’s features, and provides the basic information for its installation and configuration.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the device.Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the device.Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration.Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the V200 Non-TouchAppendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.RelatedDocumentationTo learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs).Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.V200 Non-Touch Certifications and Regulations Sheet VPN DOCxxx-xxx-ENV200 Non-Touch Quick Installation Guide VPN DOCxxx-xxx-ENV200 Non-Touch Reference Guide VPN DOCxxx-xxx-EN
PREFACEConventions and Acronyms6V200 NON-TOUCH INSTALLATION GUIDEDocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.The pencil icon is used to highlight important information.If exchanging cables, use a Verifone-approved cable.The caution symbol indicates possible hardware or software failure, or loss of data.Using an incorrectly rated power supply can damage the unit or cause it to malfunction.The lightning symbol is used as a warning when bodily injury might occur.For safety, do not string cables or cords across a walkway.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsATM Automated teller machineCOM Communications portCTLS ContactlessDDA Dynamic Data AuthenticationECC Elliptic Curve CryptographyEMV Europay, MasterCard, and VisaETH EthernetHSM Hardware security moduleHW HardwareI/O Input/OutputITP Internal thermal printerLCD Liquid crystal displayLPS Lines per secondMB Mega-bytesMOD 10 Luhn algorithm or Luhn formula, also known as "mod 10" MSAM Micromodule-Size Secure Access ModuleMSR Magnetic-stripe card readerPCI Payment Card Industry
PREFACEConventions and AcronymsV200 NON-TOUCH INSTALLATION GUIDE 7PED PIN-entry devicePIN Personal Identification NumberQVGA Quarter Video Graphics ArrayRF Radio FrequencyRJ45 Registered Jack 45 modular connectorRS-232 Recommended Standard 232SAM Secure Access ModuleSC Smart cardSCR Smart card readerSD Secure Digital SDA Static Data AuthenticationSDHC Secure Digital High CapacitySIM Subscriber Identity ModuleSMA SubMiniature version A connectorSRED Secure Reading and Exchange of DataTFT Thin-film transistorTQM Terminal Quality ManagementUI User interfaceUSB Universal Serial BusVM Vending MachineWAN Wide Area NetworksTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEConventions and Acronyms8V200 NON-TOUCH INSTALLATION GUIDE
V200 NON-TOUCH INSTALLATION GUIDE 9CHAPTER 1Device OverviewThis chapter provides a brief description of the V200 Non-Touch terminal.The V200 Non-Touch offers several communication options, enhanced display, increased processing power and two USB peripheral ports.The V200 Non-Touch terminal uses a robust, sleek, and highly functional design.Features andBenefitsThe V200 Non-Touch is an all-in-one countertop payment system that provides quick contactless (CTLS), magnetic-stripe card reader (MSR) and smart card (SC) payment processing with a fast internal thermal printer (ITP) and clear color TFT LCD display.Connectivity•2 SAM ports (standard size)•MOD 10 2-in-1 I/O port•Host USB port•Client USB port•Telco port (56K modem)•Ethernet PortPerformance•600 MHz, 32-bit processor (CPU)•Increased memory •V200 Non-Touch: 128MB RAM•V200 Non-Touch Plus: 512MB RAM•Both products use 256MB Flash•2.8-inch QVGA LCD (240RGB x 320 dots)•Fastest encryption/decryption appliance on the market•Backlit keypad with tactile and audible feedback.Security•PCI 4.0 compliant•Direct key injection using industry standard HSMs•VeriShield RetainNOTEThe connectivity ports are easily accessible from the underside of the terminal.
DEVICE OVERVIEWFeatures and Benefits10 V200 NON-TOUCH INSTALLATION GUIDE•VeriShield Remote Key•Verifone Secure Data•VeriShield Total Protect•MasterCard TQM•IPP8 functionality plus multiple DUKPT engines•EMV L1 and L2•ISO7816-3, ISO7816-10 and EMV 4.3 standardsForm Factor•The V200 Non-Touch is ergonomically designed to fit both the traditional countertop and hand-over models.Exceptional Ease ofUse•Four-way navigation button with two selection keys for UI access.•The contactless functionality offers a convenient payment option for consumers.•The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.•The multiple font-capable integrated thermal printer simplifies paper loading and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls, prints at 30 lines per second (LPS).•The triple-track, high-coercivity card reader handles most magnetic stripe cards.CountertopPerformance in aHand-Over Design•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The V200 Non-Touch ensures uncompromising reliability from Verifone, the worldwide leader in e-payment.True Multi-ApplicationCapability•The V200 Non-Touch offers offers 128MB and 512MB for V200 Non-Touch Plus of random access memory, and 256MB dynamic memory allocation for operating system, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•V200 Non-Touch units are certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card solutions.
DEVICE OVERVIEWFeatures and BenefitsV200 NON-TOUCH INSTALLATION GUIDE 11•The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on V200 Non-Touch devices.•Biometrics and Barcode reader support via MOD 10 connector.
DEVICE OVERVIEWFeatures and Benefits12 V200 NON-TOUCH INSTALLATION GUIDE
V200 NON-TOUCH INSTALLATION GUIDE 13CHAPTER 2SetupThis chapter describes the setup procedures for the V200 Non-Touch terminal, under the following sections:•Selecting Unit Location•Unpacking the Shipping Carton•Examining the Unit’s Features•Establishing Communication•Loading a Paper Roll in the Printer•Installing or Replacing MSAM Cards•Connecting Optional Devices•Connecting the Terminal Power Pack•Privacy Shield•Using the CTLS Reader•Using the Smart Card Reader•Using the Magnetic Card ReaderSelecting UnitLocationUse the following guidelines when selecting a location for your device.Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection.•For safety, do not string the power cord in a walkway or place it across a walkway on the floor.EnvironmentalFactors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.
SETUPSelecting Unit Location14 V200 NON-TOUCH INSTALLATION GUIDE•Do not use the terminal outdoors.ElectricalConsiderations•Avoid using this product during electrical storms.•Do not place a CTLS device within 10 cm from metallic objects to avoid interference to the CTLS field.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Ensuring UserPrivacyUse the following guidelines to protect the user’s privacy when he enters his PIN:•The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user, as shown in Figure 1.Figure 1 Pin Entry Visibility AreaCAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.270°45°
SETUPSelecting Unit LocationV200 NON-TOUCH INSTALLATION GUIDE 15•You can secure PIN entry by installing a privacy shield (Figure 2).Figure 2 PIN Entry Privacy ShieldPIN ProtectionMeasuresSeveral techniques can be employed to provide for effective screening of the PIN entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly.•Position the unit on the check-stand in such a way as to make visual observation of the PIN entry process infeasible. Examples here include:•Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design.•Position the PED so that it is angled in such a way that PIN spying isdifficult.•Installing the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN entry process difficult.•Positioning of in-store security cameras so that the PIN entry keypad isnot visible.45° R
SETUPUnpacking the Shipping Carton16 V200 NON-TOUCH INSTALLATION GUIDEThe following table shows the combinations of methods that must be used when installing the MX 900 Series terminal to protect the cardholder's PIN during PIN entry.Additionally, you may wish to implement the following to further increase security during PIN entry.•Offer PIN security literature at the point of sale•Use signage to limit the view of the PED to just that of the cardholderPrivacy ShieldIn order to comply with PCI, perform visual inspection of the terminal every 24 hours to ensure that the privacy shield is installed.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The V200 Non-Touch is a secure product and any tampering may cause the device to cease to function properly.To unpack theshipping carton 1Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.2Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Paper rollRefer to Accessories and Documentation for more information about the device’s related accessories.3Remove all plastic wrapping from the terminal and other components.Table 3 PIN Entry Protection MeasuresMethodObservation CorridorsCashier Customer Queue Customers Elsewhere On-Site CamerasCountertop with Swivel StandNo Action Needed. Customer positions PED. No Action Needed.Do not install within view of cameras.Countertop without standPosition unit to face away from the cashier. Use signage to block cashiers view.Position unit between customer and the next in cue. Install the optional privacy shield.Privacy Shield Installed.Do not install within view of cameras.NOTEThe stand swivels to allow the cardholder to position the PED to optimize their viewing angle. If the stand will be used, you must include prompts in your application directing the cardholder to position the PED strategically to restrict the view of others.
SETUPExamining the Unit’s FeaturesV200 NON-TOUCH INSTALLATION GUIDE 174Remove the clear protective film from the display.5Save the shipping carton and packing material for future repacking or moving of the device.Examining theUnit’s FeaturesBefore you continue the installation process, review the features of the device (see Figure 3).Figure 3 V200 Non-Touch Front ViewFront PanelThe front panel includes the following features:•A terminal display, backlit LCD screen. The screen also acts as the CTLS tapping area for contactless transactions.•Four sets of keys:•A backlit 12-key, telephone-style keypad.•Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER).•A four-way navigation button centered at the top of the keypad, below the LCD screen.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.NAVIGATION BUTTONSELECTION KEYSLCD SCREEN / CTLS TAPPING AREAMAGNETIC CARD READERSMART CARD READERKEYPADFUNCTION KEYSPRINTER
SETUPExamining the Unit’s Features18 V200 NON-TOUCH INSTALLATION GUIDE•Two selection keys on the left and right side of the navigation button.•A magnetic card reader, built into the right side. The icon shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.•A smart card reader, built into the front of the terminal. The icon indicates proper card position and insertion direction.•The internal thermal printer opens toward the rear of the unit.Connection PortsTurn the unit upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply.Figure 4 shows how to open the rear cover of the V200 Non-Touch device.Figure 4 Opening the Rear CoverFigure 5 shows the power and connection ports for the V200 Non-Touch.Figure 5 Power and Connection Ports123ABWARNINGDo not connect the terminal to the power supply until all the peripherals are attached.
SETUPExamining the Unit’s FeaturesV200 NON-TOUCH INSTALLATION GUIDE 19To use theconnection ports The connection ports offer multiple connectivity for the V200 Non-Touch terminal. Please refer to the following list of peripheral devices for the connectivity options.Host USB Port•PIN Pads•Barcode readers•Biometric readers•USB flash disk•USB keyboardsEthernet Port•Ethernet cable to router, hub or switchClient USB Port•PCs•ECR/Cash registersTelco Port•Telephone line with 56K modemMOD 10 2-in-1 I/O port•PIN Pads•Computers•ECRs•Check readers•CTLS readers•Biometric readers•Barcode readers•KeyboardsFor information on how to attach peripheral devices, see Connecting Optional Devices.NOTEThe MOD 10 2-in-1 I/O port supplies 11.6 V / 365 mA to power accessories (PIN pads and powered RS-232 devices). It is SW configurable to USB 2.0 High speed Host and supplies 5 V, 500 mA to external USB devices.
SETUPEstablishing Communication20 V200 NON-TOUCH INSTALLATION GUIDEEstablishingCommunicationYou can connect the V200 Non-Touch using the following options: By telephone line and by ethernet cable.Connecting byTelephone LineConnect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal.Figure 6 Direct Telephone ConnectionConnecting byEthernet CableConnect the ethernet cable to the ETH port on the terminal, then route it directly to a network jack (see Figure 7). This is a direct connection to your network.Figure 7 Ethernet ConnectionWARNINGTo reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.
SETUPLoading a Paper Roll in the PrinterV200 NON-TOUCH INSTALLATION GUIDE 21Loading a PaperRoll in thePrinterBefore you can process transactions that require a receipt or record, you must install paper in the printer.The V200 Non-Touch uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper.A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.To install a paper roll 1Hook your finger under the latch and lift up to swing the paper roll cover open see Figure 8).Figure 8 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting it up.3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the bottom of the roll.CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OON
SETUPLoading a Paper Roll in the Printer22 V200 NON-TOUCH INSTALLATION GUIDE5Drop the paper roll into the printer tray.Figure 9 Loading Paper Roll6Pull paper up past the glue residue.7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9).Figure 10 Closing Paper Roll Cover8Tear the paper off against the serrated metal strip in the printer.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONCAUTIONTo prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONNOTEFor paper ordering information, refer to Accessories and Documentation.
SETUPInstalling or Replacing MSAM CardsV200 NON-TOUCH INSTALLATION GUIDE 23Installing orReplacing MSAMCardsWhen you first receive your V200 Non-Touch, you may need to install one or more MSAM cards or you may need to replace old cards.To install or replaceMSAMs 1Remove the power pack from the power outlet.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.3Press the unlocking button and then lift the rear cover to access the MSAM card slots.Figure 11 Opening the V200 Non-Touch Rear Cover4Remove any previously installed MSAM cards by sliding the card out from the cardholder.5Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 12 Installing an MSAM Card6Replace the terminal rear cover.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.123AB3!-
SETUPConnecting Optional Devices24 V200 NON-TOUCH INSTALLATION GUIDEConnectingOptionalDevicesThe V200 Non-Touch device supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor.Optional DeviceConnectionsThe MOD 10 2-in-1 I/O port can operate either as a PIN pad port or an RS-232 port, depending on the power source available.Connecting a PIN Padto the V200 Non-TouchUse the following procedures to connect a PIN pad or smart card reader.1Remove the V200 Non-Touch rear cover.2Insert the RJ45-type connector of the PIN pad or smart card reader into the port of the peripheral device.If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.3Insert the larger RJ45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the V200 Non-Touch. Figure 13 provides an example of a PIN pad connection to the V200 Non-Touch.Figure 13 Sample PIN Pad ConnectionConnecting ECRs tothe V200 Non-TouchThe V200 Non-Touch also supports electronic cash registers (ECR).CAUTIONBefore connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONNOTEMake sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables.
SETUPConnecting the Terminal Power PackV200 NON-TOUCH INSTALLATION GUIDE 25Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices.The following illustration shows how to make a peripheral connection to the USB portFigure 14 Sample ECR ConnectionConnecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s), you are ready to connect the V200 Non-Touch to the provided power source.To connect theterminal power pack 1Remove the terminal rear cover to access the power port.CAUTIONECRs require a separate power source. Before connecting to an ECR or similar device, remove the power cord from the V200 Non-Touch unit.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONCAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEPlugging in the power pack to a power source automatically turns on the terminal.
SETUPConnecting the Terminal Power Pack26 V200 NON-TOUCH INSTALLATION GUIDE2Insert the round barrel connector (see Figure 15) into the power port.Figure 15 Power Connection3Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container.4Close the terminal rear cover.5Plug the AC power pack into a wall outlet or powered surge protector.The terminal lights activate when the terminal has power.If an application is loaded in the terminal, it starts after the initial Verifone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTEVerifone recommends connecting wall power in the following order:1Connect the terminal to the power supply.2Connect the power supply to the power cord (if applicable).3Connect the power cord to the wall outlet.
SETUPPrivacy ShieldV200 NON-TOUCH INSTALLATION GUIDE 27Privacy ShieldThe privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 16) shows an example of a V200 Non-Touch unit with a privacy shield.Figure 16 Privacy ShieldUsing the CTLSReaderThe V200 Non-Touch function is only active when signaled by an application for the conduction of a contactless smart card transaction.To perform acontactless smartcard transaction1Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 17).2A short beeping sound indicates a successful transaction.Figure 17 Using a CTLS CardUsing the SmartCard ReaderThe smart card transaction procedure may vary from one application to another.Verify the procedure with your application provider before performing a smart card transaction.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONNOTEMerchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONNOTEFollow proper care procedures to ensure the contactless module continues working properly. Avoid exposing the module to metallic surfaces while in use.
SETUPUsing the Magnetic Card Reader28 V200 NON-TOUCH INSTALLATION GUIDETo conduct a smartcard transaction 1Position a smart card with the contacts facing upward (see Figure 18).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete.Figure 18 Inserting a Smart CardUsing theMagnetic CardReaderThe V200 Non-Touch terminal supports credit or debit card transactions.To conduct a credit ordebit card transaction 1Position the card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19.Figure 19 Using the Magnetic Card Reader3Swipe the card through the magnetic card reader.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OONCAUTIONLeave the smart card in the card reader until the transaction is complete.Premature card removal will invalidate the transaction.)MAGE0LACEHOLDER/NLY#ORRECT)LLUSTRATIONS#OMING3OON
SETUPPeriodic InspectionV200 NON-TOUCH INSTALLATION GUIDE 29PeriodicInspectionPeriodically inspect the terminal for possible tampering. Signs of tampering include:•Wires protuding out of the device.•Foreign objects inserted into the smartcard slot or magnetic stripe slot.•Signs of damage to the tamper evident labels•Warning message on the device displayIf any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see section “Service and Support”.For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed.
SETUPPeriodic Inspection30 V200 NON-TOUCH INSTALLATION GUIDE
V200 NON-TOUCH INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the V200 Non-Touch unit.TechnicalSpecificationsRefer to the following information on the power, weight, temperature, memory, ports and other technical details about your V200 Non-Touch unit.Unit PowerRequirements•Input power rating: 11.6 V DC, 1.55 A.•External universal-input 18 W power supply, compliant with Energy Efficiency.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +60°C (- 4 °F to 140 °F)•Relative humidity: 5% to 90% RH non-condensingMemory•128MB DDRAM, 256MB NAND-Flash (V200 Non-Touch)•512MB DDRAM, 256MB NAND-Flash (V200 Non-Touch Plus)Magnetic StripeCard•Triple-track•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPSSmart Card Reader•Non-sliding•Card conserving plated landing contacts•SC voltage 1.8V, 3.0V, 5.0VSAM Requirements•2 SAM slots•ID-000 formatCommunication•Ethernet•Speed 10 Base-T /100 Base-TX•Compliant with IEEE802.3 LAN networks.NOTEIf this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the product’s operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range.
SPECIFICATIONSTechnical Specifications32 V200 NON-TOUCH INSTALLATION GUIDE•Dial modem•Modem: Conexant Boulevard CX93040-1X•DAA: Conexant CX20548•Host interface SPI•V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.•USB•USB2.0 high speed•USB Host/Device configurable by SW•Supports 5 V/500 mA to external USB device.•MOD 10 2-in-1 I/O port•Integrates RS-232, USB2.0 Host / Device IO ports into a 10-pin RJ45 connector.•Uses VFI customized extension cable to access USB host port or USB device port. The extension cable is not a standard in-box accessory.•Supports Biometrics and Barcode reader via MOD 10 connector.Display•2.8 inch portrait mode transmissive TFT LCD, RGB stripe (QVGA, 240 RGB x 320 dots)•RGB data bus interface, 18 bit Parallel Data•Software controllable back-light•SPI interface for LCM controller.Thermal Printer•Support 30 LPS for first 30 sec, and then printing speed will slow down to meet 18 W power budget.•Supports 57 mm wide x 40 mm diameter paper roll•Out-of-Paper Sensor.SD Memory (Mediaversion only)•4 bit SDIO interface•Up to 192 Mbps in High-Speed SD mode, 4 bit data transfer•Supports card detect and write protect•Speed Class: SDHC Class 2, 4, 6 and 10
V200 NON-TOUCH INSTALLATION GUIDE 33CHAPTER 4Maintenance and CleaningYour V200 Non-Touch should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.•Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement.AdditionalSafetyInformationThe following is additional information for your safety in using this device.PotentiallyExplosiveEnvironmentsWhen using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANINGAdditional Safety Information34 V200 NON-TOUCH INSTALLATION GUIDE
V200 NON-TOUCH INSTALLATION GUIDE 35CHAPTER 5Service and SupportFor V200 Non-Touch problems, contact your local Verifone representative or service provider.For device product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your Verifone representative.Service ReturnsBefore returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure 20) on the underside of each unit to be returned:•Product ID, including the model and part number. For example,“Mabx-xxx-xx-xxx” and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).Figure 20 Information Labels on Unit 2Within the United States, call Verifone toll-free at 1-800-834-4366.NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.SERIAL NUMBERSMODEL AND
SERVICE AND SUPPORTAccessories and Documentation36 V200 NON-TOUCH INSTALLATION GUIDE3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “Verifone MRA Dept.”•Include a telephone number where you can be reached and your fax number.•You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure 20).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label on the top of the unit). Accessories andDocumentationVerifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your Verifone representativeNOTEOne MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model.
SERVICE AND SUPPORTAccessories and DocumentationV200 NON-TOUCH INSTALLATION GUIDE 37Connection CablesPower CablesCleaning KitDocumentationCBL159-312-01-A LAN cable for Ethernet connections.CBL420-001-01-A RJ45 + USB type A cableCBL420-002-02-A RJ45 + USB mini B cable26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m.26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m.PWR420-001-01-A 18 W power pack.02746 Verifone Cleaning Kit.VPN DOCxxx-xxx-EN V200 Non-Touch Certifications and Regulations SheetVPN DOCxxx-xxx-EN V200 Non-Touch Quick Installation GuideVPN DOCxxx-xxx-EN V200 Non-Touch Reference Guide
SERVICE AND SUPPORTAccessories and Documentation38 V200 NON-TOUCH INSTALLATION GUIDE
V200 NON-TOUCH INSTALLATION GUIDE 39CHAPTER 6Troubleshooting GuidelinesThis chapter lists possible malfunctions that may occur while operating a V200 Non-Touch device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check the battery status.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local Verifone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone.•Replace the telephone cable that connects the terminal with a cable you know is working correctly.•Verify that a modem profile is present. The modem will not function without a modem profile.•If the problem persists, contact your local Verifone service provider.NOTEThe unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESPrinter Paper Jam40 V200 NON-TOUCH INSTALLATION GUIDEPrinter PaperJamIf paper jams inside the printer:1Open the paper roll cover.2Remove the damaged paper from the paper roll and clear the feed mechanism.3Install printer paper.4If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local Verifone representative.PeripheralDevice Does NotWorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices.•If the problem persists, contact your local Verifone representative.TransactionsFail To ProcessThere are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures.Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down.CAUTIONPoor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESPrinter Does Not PrintV200 NON-TOUCH INSTALLATION GUIDE 41•If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader.•If the manual transaction does not process, proceed to Check the Telephone Line.•If the problem persists, contact your local Verifone representative.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards).•If the manual transaction does not process, proceed to Check the Telephone Line.•If the problem persists, contact your local Verifone representative.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local Verifone representative for assistance.Printer Does NotPrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your Verifone distributor or service provider.NOTEThe V200 Non-Touch reads the card upon card removal or withdrawal from the slot.
TROUBLESHOOTING GUIDELINESTerminal Display Does not Show Correct or Readable Information42 V200 NON-TOUCH INSTALLATION GUIDETerminal DisplayDoes not ShowCorrect orReadableInformation•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local Verifone representative for assistance.
V200 NON-TOUCH INSTALLATION GUIDE 43CHAPTER 7Port PinoutsThis section contains port pinout tables for the V200 Non-Touch.RS-232 Port (COM1)Ethernet Port(LAN)Connector PIN Function Description1Portpwr (9 to12 V DC)Port power (11.6V typ., 365mA)2NC No connection3NC No connection4GND Power ground5RXD Receive data6TXD Transmit data7NC No connection8NC No connection18NOTEThe 10-pin download cable (VPN 26264) connects to the 8-Pin RS-232 port of the device, wherein Pin 2 from the cable corresponds to Pin 1 on the RS-232 port.Connector PIN Function Description1TXD+ Transmit data +2TXD- Transmit data -3RXD+ Receive data +4NC No connection5NC No connection6RXD- Receive data -7NC No connection8NC No connection18
PORT PINOUTS44 V200 NON-TOUCH INSTALLATION GUIDEUSB Pinout(Host Port)USB Pinout(Client Port)Connector PIN Function Description1+5 V 5 V USB Power (500 mA)2DATA- USB Host Signal -3DATA+ USB Host Signal +4GND USB ID pin/GroundReceptaclePlug1414Connector PIN Function Description15 V 0 5 V USB Power2DATA- USB Device Signal -3DATA+ USB Device Signal +45GND USB GroundReceptaclePlug1515
V200 NON-TOUCH INSTALLATION GUIDE 45APPENDIX ACaution and Warning MessagesV200 Non-TouchCaution andWarningMessagesProducts with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations.Table 4 Caution and Warning MessagesNotice Chapter Page English Text French TextCaution Setup page 14The terminal is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.Le terminal est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur.Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Warning Setup page 15Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.Warning Setup page 17Do not connect the terminal to the power supply until all the peripherals are attached.Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.Warning Setup page 19To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.Pour réduire le risque d' incendie, utilisez uniquement No. 26AWG ou plus cordon certifiés CSA télécommunications UL ou.
CAUTION AND WARNING MESSAGESV200 Non-Touch Caution and Warning Messages46 V200 NON-TOUCH INSTALLATION GUIDECaution Setup page 20 Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.Caution Setup page 21 To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.Pour éviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer.Caution Setup page 21 Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 22 Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne et de veiller à ce que la LED témoin verte est pas allumé Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.Caution Setup page 23 ECRs require a separate power source. Before connecting to an ECR or similar device, remove the power cord from the V200 Non-Touch unit.ECR nécessitent une source d'alimentation séparée. Avant la connexion à un ECR ou un dispositif similaire, débranchez le cordon d' alimentation de l'appareil V200 Non-Touch.Table 4 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGESV200 Non-Touch Caution and Warning MessagesV200 NON-TOUCH INSTALLATION GUIDE 47Caution Setup page 24 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Warning Setup page 25 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur.Déconnexion de l' alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu.Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.Caution Setup page 26 Leave the smart card in the card reader until the transaction is complete.Premature card removal will invalidate the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée.Retrait prématuré de la carte d'invalider la transaction.Caution Maintenance and Cleaningpage 31 Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Ne jamais utiliser de diluant, le trichloréthylène ou des solvants à base de cétone - ils peuvent détériorer les pièces en plastique ou en caoutchouc.Table 4 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGESV200 Non-Touch Caution and Warning Messages48 V200 NON-TOUCH INSTALLATION GUIDECaution Troubleshooting Guidelines37 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dépannage, assurez-vous que l'alimentation utilisée pour alimenter l'unité correspond aux exigences spécifiées (voir spécifications pour les caractéristiques de l'alimentation ). Si non, obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Caution Troubleshooting Guidelinespage 38 Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.Papier de mauvaise qualité peut provoquer un bourrage. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Table 4 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
V200 Non-TouchInstallation GuideVerifone Part Number DOCxxx-xxx-EN-A, Revision A.3Verifone, Inc.1-800-Verifonewww.verifone.com

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