Contents
- 1. User Manual
- 2. User Manual Statements
User Manual
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| Document ID | 2727895 |
| Application ID | XYWo9yjQF8meztPSn8ljgw== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 138.55kB (1731885 bits) |
| Date Submitted | 2015-08-27 00:00:00 |
| Date Available | 2015-08-31 00:00:00 |
| Creation Date | 2015-08-26 18:45:00 |
| Producing Software | Acrobat Distiller 15.0 (Windows) |
| Document Lastmod | 2015-08-27 14:02:51 |
| Document Title | V200 Non-Touch Installation Guide (Rev A.3) For Certifications Purposes ONLY |
| Document Creator | FrameMaker 9.0 |
| Document Author: | Verifone Product Documentation (VPD) |
V200 Non-Touch Installation Guide Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3 V200 Non-Touch Installation Guide Š 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied âAs-Is.â Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifoneâs products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . 10 True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 C HA P TE R 2 Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining the Unitâs Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting ECRs to the V200 Non-Touch . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 14 14 15 16 16 17 17 18 20 20 20 21 23 24 24 24 25 27 27 27 28 29 V200 NON-TOUCH INSTALLATION GUIDE C ONTENTS C H AP T ER 3 Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD Memory (Media version only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 31 31 31 31 31 31 32 32 32 C H AP T ER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cleaning Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 37 37 37 37 C H AP T ER 6 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 C H AP T ER 7 Port Pinouts Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 40 40 40 40 41 42 RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet Port (LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Pinout (Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Pinout (Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 43 44 44 A P P EN DI X A Caution and V200 Non-Touch Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . 45 Warning Messages V200 NON-TOUCH INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the V200 Non-Touch unit. Audience Organization This guide describes the card readerâs features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the V200 Non-Touch Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide. Related Documentation Conventions and Acronyms To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). V200 Non-Touch Certifications and Regulations Sheet VPN DOCxxx-xxx-EN V200 Non-Touch Quick Installation Guide VPN DOCxxx-xxx-EN V200 Non-Touch Reference Guide VPN DOCxxx-xxx-EN This section describes the conventions and acronyms used in this guide. V200 NON-TOUCH INSTALLATION GUIDE P REFACE Conventions and Acronyms Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The pencil icon is used to highlight important information. If exchanging cables, use a Verifone-approved cable. The caution symbol indicates possible hardware or software failure, or loss of data. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. The lightning symbol is used as a warning when bodily injury might occur. For safety, do not string cables or cords across a walkway. NOTE CAUTION WARNING Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions ATM Automated teller machine COM Communications port CTLS Contactless DDA Dynamic Data Authentication ECC Elliptic Curve Cryptography EMV Europay, MasterCard, and Visa ETH Ethernet HSM Hardware security module HW Hardware I/O Input/Output ITP Internal thermal printer LCD Liquid crystal display LPS Lines per second MB Mega-bytes MOD 10 Luhn algorithm or Luhn formula, also known as "mod 10" MSAM Micromodule-Size Secure Access Module MSR Magnetic-stripe card reader PCI Payment Card Industry V200 NON-TOUCH INSTALLATION GUIDE P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PED PIN-entry device PIN Personal Identification Number QVGA Quarter Video Graphics Array RF Radio Frequency RJ45 Registered Jack 45 modular connector RS-232 Recommended Standard 232 SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature version A connector SRED Secure Reading and Exchange of Data TFT Thin-film transistor TQM Terminal Quality Management UI User interface USB Universal Serial Bus VM Vending Machine WAN Wide Area Networks V200 NON-TOUCH INSTALLATION GUIDE P REFACE Conventions and Acronyms V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 1 Device Overview This chapter provides a brief description of the V200 Non-Touch terminal. The V200 Non-Touch offers several communication options, enhanced display, increased processing power and two USB peripheral ports. The V200 Non-Touch terminal uses a robust, sleek, and highly functional design. Features and Benefits The V200 Non-Touch is an all-in-one countertop payment system that provides quick contactless (CTLS), magnetic-stripe card reader (MSR) and smart card (SC) payment processing with a fast internal thermal printer (ITP) and clear color TFT LCD display. Connectivity ⢠2 SAM ports (standard size) ⢠MOD 10 2-in-1 I/O port ⢠Host USB port ⢠Client USB port ⢠Telco port (56K modem) ⢠Ethernet Port NOTE The connectivity ports are easily accessible from the underside of the terminal. Performance ⢠⢠600 MHz, 32-bit processor (CPU) Increased memory ⢠V200 Non-Touch: 128MB RAM ⢠V200 Non-Touch Plus: 512MB RAM ⢠Both products use 256MB Flash ⢠2.8-inch QVGA LCD (240RGB x 320 dots) ⢠Fastest encryption/decryption appliance on the market ⢠Backlit keypad with tactile and audible feedback. Security ⢠PCI 4.0 compliant ⢠Direct key injection using industry standard HSMs ⢠VeriShield Retain V200 NON-TOUCH INSTALLATION GUIDE D EVICE O VERVIEW Features and Benefits ⢠VeriShield Remote Key ⢠Verifone Secure Data ⢠VeriShield Total Protect ⢠MasterCard TQM ⢠IPP8 functionality plus multiple DUKPT engines ⢠EMV L1 and L2 ⢠ISO7816-3, ISO7816-10 and EMV 4.3 standards Form Factor ⢠Exceptional Ease of ⢠Use ⢠Four-way navigation button with two selection keys for UI access. The contactless functionality offers a convenient payment option for consumers. ⢠The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. ⢠An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls. ⢠The multiple font-capable integrated thermal printer simplifies paper loading and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls, prints at 30 lines per second (LPS). ⢠The triple-track, high-coercivity card reader handles most magnetic stripe cards. Countertop ⢠Performance in a Hand-Over Design ⢠10 The V200 Non-Touch is ergonomically designed to fit both the traditional countertop and hand-over models. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. ⢠The V200 Non-Touch ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. True Multi- ⢠Application Capability The V200 Non-Touch offers offers 128MB and 512MB for V200 Non-Touch Plus of random access memory, and 256MB dynamic memory allocation for operating system, which supports multiple applications on a single terminal. ⢠The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. ⢠V200 Non-Touch units are certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card solutions. V200 NON-TOUCH INSTALLATION GUIDE D EVICE O VERVIEW Features and Benefits ⢠The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on V200 Non-Touch devices. ⢠Biometrics and Barcode reader support via MOD 10 connector. V200 NON-TOUCH INSTALLATION GUIDE 11 D EVICE O VERVIEW Features and Benefits 12 V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedures for the V200 Non-Touch terminal, under the following sections: Selecting Unit Location ⢠Selecting Unit Location ⢠Unpacking the Shipping Carton ⢠Examining the Unitâs Features ⢠Establishing Communication ⢠Loading a Paper Roll in the Printer ⢠Installing or Replacing MSAM Cards ⢠Connecting Optional Devices ⢠Connecting the Terminal Power Pack ⢠Privacy Shield ⢠Using the CTLS Reader ⢠Using the Smart Card Reader ⢠Using the Magnetic Card Reader Use the following guidelines when selecting a location for your device. Ease of Use ⢠Select a location convenient for both merchant and cardholder. ⢠Select a flat support surface, such as a countertop or table. ⢠Select a location near a power outlet and a telephone/modem line connection. ⢠For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Environmental ⢠Factors ⢠Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. V200 NON-TOUCH INSTALLATION GUIDE 13 S ETUP Selecting Unit Location ⢠CAUTION Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical ⢠Considerations ⢠Avoid using this product during electrical storms. Do not place a CTLS device within 10 cm from metallic objects to avoid interference to the CTLS field. ⢠Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). ⢠Do not use the terminal near water or in moist conditions. Ensuring User Use the following guidelines to protect the userâs privacy when he enters his PIN: Privacy ⢠The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user, as shown in Figure 1. 270° 45° Figure 1 14 V200 NON-TOUCH INSTALLATION GUIDE Pin Entry Visibility Area S ETUP Selecting Unit Location ⢠You can secure PIN entry by installing a privacy shield (Figure 2). 45° Figure 2 PIN Entry Privacy Shield PIN Protection Several techniques can be employed to provide for effective screening of the PIN Measures entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly. ⢠Position the unit on the check-stand in such a way as to make visual observation of the PIN entry process infeasible. Examples here include: ⢠Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. ⢠Position the PED so that it is angled in such a way that PIN spying isdifficult. ⢠Installing the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN entry process difficult. ⢠Positioning of in-store security cameras so that the PIN entry keypad isnot visible. V200 NON-TOUCH INSTALLATION GUIDE 15 S ETUP Unpacking the Shipping Carton The following table shows the combinations of methods that must be used when installing the MX 900 Series terminal to protect the cardholder's PIN during PIN entry. Table 3 PIN Entry Protection Measures Observation Corridors Method Customers Elsewhere On-Site Cameras Customer positions PED. No Action Needed. Do not install within view of cameras. Position unit between customer and the next in cue. Install the optional privacy shield. Privacy Shield Installed. Do not install within view of cameras. Cashier Customer Queue Countertop with Swivel Stand No Action Needed. Countertop without stand Position unit to face away from the cashier. Use signage to block cashiers view. NOTE The stand swivels to allow the cardholder to position the PED to optimize their viewing angle. If the stand will be used, you must include prompts in your application directing the cardholder to position the PED strategically to restrict the view of others. Additionally, you may wish to implement the following to further increase security during PIN entry. ⢠Offer PIN security literature at the point of sale ⢠Use signage to limit the view of the PED to just that of the cardholder Privacy Shield In order to comply with PCI, perform visual inspection of the terminal every 24 hours to ensure that the privacy shield is installed. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The V200 Non-Touch is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 shipping carton Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 2 Remove and inspect the following items: ⢠Terminal ⢠Power pack ⢠Telephone line cord ⢠Paper roll Refer to Accessories and Documentation for more information about the deviceâs related accessories. 3 Remove all plastic wrapping from the terminal and other components. 16 V200 NON-TOUCH INSTALLATION GUIDE S ETUP Examining the Unitâs Features 4 Remove the clear protective film from the display. 5 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Examining the Unitâs Features Before you continue the installation process, review the features of the device (see Figure 3). LCD SCREEN / CTLS TAPPING AREA PRINTER SELECTION KEYS NAVIGATION BUTTON KEYPAD MAGNETIC CARD READER SMART CARD READER Figure 3 FUNCTION KEYS V200 Non-Touch Front View Front Panel The front panel includes the following features: ⢠A terminal display, backlit LCD screen. The screen also acts as the CTLS tapping area for contactless transactions. ⢠Four sets of keys: ⢠A backlit 12-key, telephone-style keypad. ⢠Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). ⢠A four-way navigation button centered at the top of the keypad, below the LCD screen. V200 NON-TOUCH INSTALLATION GUIDE 17 S ETUP Examining the Unitâs Features ⢠Two selection keys on the left and right side of the navigation button. ⢠A magnetic card reader, built into the right side. The icon shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. ⢠A smart card reader, built into the front of the terminal. The icon indicates proper card position and insertion direction. ⢠The internal thermal printer opens toward the rear of the unit. Connection Ports Turn the unit upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. Figure 4 shows how to open the rear cover of the V200 Non-Touch device. Figure 4 Opening the Rear Cover Figure 5 shows the power and connection ports for the V200 Non-Touch. Figure 5 WARNING 18 Power and Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached. V200 NON-TOUCH INSTALLATION GUIDE S ETUP Examining the Unitâs Features To use the The connection ports offer multiple connectivity for the V200 Non-Touch terminal. connection ports Please refer to the following list of peripheral devices for the connectivity options. Host USB Port ⢠PIN Pads ⢠Barcode readers ⢠Biometric readers ⢠USB flash disk ⢠USB keyboards Ethernet Port ⢠Ethernet cable to router, hub or switch Client USB Port ⢠PCs ⢠ECR/Cash registers Telco Port ⢠Telephone line with 56K modem MOD 10 2-in-1 I/O port NOTE ⢠PIN Pads ⢠Computers ⢠ECRs ⢠Check readers ⢠CTLS readers ⢠Biometric readers ⢠Barcode readers ⢠Keyboards The MOD 10 2-in-1 I/O port supplies 11.6 V / 365 mA to power accessories (PIN pads and powered RS-232 devices). It is SW configurable to USB 2.0 High speed Host and supplies 5 V, 500 mA to external USB devices. For information on how to attach peripheral devices, see Connecting Optional Devices. V200 NON-TOUCH INSTALLATION GUIDE 19 S ETUP Establishing Communication Establishing Communication You can connect the V200 Non-Touch using the following options: By telephone line and by ethernet cable. Connecting by Connect the telephone cord to the communication port on the terminal, then route Telephone Line it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal. Figure 6 WARNING Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Connecting by Connect the ethernet cable to the ETH port on the terminal, then route it directly to Ethernet Cable a network jack (see Figure 7). This is a direct connection to your network. Figure 7 20 V200 NON-TOUCH INSTALLATION GUIDE Ethernet Connection S ETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt or record, you must install paper in the printer. The V200 Non-Touch uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open see Figure 8). )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 8 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. V200 NON-TOUCH INSTALLATION GUIDE 21 S ETUP Loading a Paper Roll in the Printer 5 Drop the paper roll into the printer tray. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 9 Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 10 Closing Paper Roll Cover 8 Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. 22 V200 NON-TOUCH INSTALLATION GUIDE S ETUP Installing or Replacing MSAM Cards Installing or Replacing MSAM Cards When you first receive your V200 Non-Touch, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace 1 MSAMs Remove the power pack from the power outlet. 2 Place the terminal upside down on a soft, clean surface to protect the display from scratches. 3 Press the unlocking button and then lift the rear cover to access the MSAM card slots. Figure 11 Opening the V200 Non-Touch Rear Cover 4 Remove any previously installed MSAM cards by sliding the card out from the cardholder. 5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Figure 12 Installing an MSAM Card 6 Replace the terminal rear cover. V200 NON-TOUCH INSTALLATION GUIDE 23 S ETUP Connecting Optional Devices Connecting Optional Devices The V200 Non-Touch device supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device The MOD 10 2-in-1 I/O port can operate either as a PIN pad port or an RS-232 Connections port, depending on the power source available. Connecting a PIN Pad Use the following procedures to connect a PIN pad or smart card reader. to the V200 NonTouch 1 Remove the V200 Non-Touch rear cover. 2 Insert the RJ45-type connector of the PIN pad or smart card reader into the port of the peripheral device. If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional deviceâs modular jack. 3 Insert the larger RJ45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the V200 Non-Touch. Figure 13 provides an example of a PIN pad connection to the V200 Non-Touch. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 13 NOTE Sample PIN Pad Connection Make sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables. Connecting ECRs to The V200 Non-Touch also supports electronic cash registers (ECR). the V200 Non-Touch 24 V200 NON-TOUCH INSTALLATION GUIDE S ETUP Connecting the Terminal Power Pack Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. CAUTION ECRs require a separate power source. Before connecting to an ECR or similar device, remove the power cord from the V200 Non-Touch unit. The following illustration shows how to make a peripheral connection to the USB port )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 14 Connecting the Terminal Power Pack Sample ECR Connection When you have finished connecting optional peripheral(s), you are ready to connect the V200 Non-Touch to the provided power source. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE Plugging in the power pack to a power source automatically turns on the terminal. To connect the 1 terminal power pack Remove the terminal rear cover to access the power port. V200 NON-TOUCH INSTALLATION GUIDE 25 S ETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see Figure 15) into the power port. Figure 15 Power Connection 3 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 4 Close the terminal rear cover. 5 Plug the AC power pack into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. NOTE Verifone recommends connecting wall power in the following order: 1 Connect the terminal to the power supply. 2 Connect the power supply to the power cord (if applicable). 3 Connect the power cord to the wall outlet. The terminal lights activate when the terminal has power. If an application is loaded in the terminal, it starts after the initial Verifone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen. 26 V200 NON-TOUCH INSTALLATION GUIDE S ETUP Privacy Shield Privacy Shield The privacy shield protects the customersâ PIN entry from being seen by the cashier or other customers. The illustration (Figure 16) shows an example of a V200 Non-Touch unit with a privacy shield. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 16 NOTE Using the CTLS Reader Privacy Shield Merchants who install the terminal without the privacy shield must ensure the cardholderâs privacy when entering his PIN by positioning the terminal away from open view. The V200 Non-Touch function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a 1 contactless smart card transaction Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 17). 2 A short beeping sound indicates a successful transaction. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 17 NOTE Using the Smart Card Reader Using a CTLS Card Follow proper care procedures to ensure the contactless module continues working properly. Avoid exposing the module to metallic surfaces while in use. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. V200 NON-TOUCH INSTALLATION GUIDE 27 S ETUP Using the Magnetic Card Reader To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 18 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Using the Magnetic Card Reader The V200 Non-Touch terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction Position the card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 19 Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader. 28 V200 NON-TOUCH INSTALLATION GUIDE S ETUP Periodic Inspection Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include: ⢠Wires protuding out of the device. ⢠Foreign objects inserted into the smartcard slot or magnetic stripe slot. ⢠Signs of damage to the tamper evident labels ⢠Warning message on the device display If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see section âService and Supportâ. For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed. V200 NON-TOUCH INSTALLATION GUIDE 29 S ETUP Periodic Inspection 30 V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V200 Non-Touch unit. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your V200 Non-Touch unit. Unit Power ⢠Requirements ⢠Temperature ⢠NOTE Input power rating: 11.6 V DC, 1.55 A. External universal-input 18 W power supply, compliant with Energy Efficiency. Operating Environment: 0°C to +50 °C (32 °F to 122 °F) ⢠Non-Operating Environment: -20 °C to +60°C (- 4 °F to 140 °F) ⢠Relative humidity: 5% to 90% RH non-condensing If this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the productâs operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range. Memory ⢠⢠128MB DDRAM, 256MB NAND-Flash (V200 Non-Touch) 512MB DDRAM, 256MB NAND-Flash (V200 Non-Touch Plus) Magnetic Stripe ⢠Card ⢠Triple-track Smart Card Reader ⢠Non-sliding Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS ⢠Card conserving plated landing contacts ⢠SC voltage 1.8V, 3.0V, 5.0V SAM Requirements ⢠⢠Communication ⢠2 SAM slots ID-000 format Ethernet ⢠Speed 10 Base-T /100 Base-TX ⢠Compliant with IEEE802.3 LAN networks. V200 NON-TOUCH INSTALLATION GUIDE 31 S PECIFICATIONS Technical Specifications ⢠⢠⢠Display ⢠⢠Modem: Conexant Boulevard CX93040-1X ⢠DAA: Conexant CX20548 ⢠Host interface SPI ⢠V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. USB ⢠USB2.0 high speed ⢠USB Host/Device configurable by SW ⢠Supports 5 V/500 mA to external USB device. MOD 10 2-in-1 I/O port ⢠Integrates RS-232, USB2.0 Host / Device IO ports into a 10-pin RJ45 connector. ⢠Uses VFI customized extension cable to access USB host port or USB device port. The extension cable is not a standard in-box accessory. ⢠Supports Biometrics and Barcode reader via MOD 10 connector. 2.8 inch portrait mode transmissive TFT LCD, RGB stripe (QVGA, 240 RGB x 320 dots) ⢠RGB data bus interface, 18 bit Parallel Data ⢠Software controllable back-light ⢠SPI interface for LCM controller. Thermal Printer ⢠Support 30 LPS for first 30 sec, and then printing speed will slow down to meet 18 W power budget. ⢠Supports 57 mm wide x 40 mm diameter paper roll ⢠Out-of-Paper Sensor. SD Memory (Media ⢠version only) ⢠32 Dial modem 4 bit SDIO interface Up to 192 Mbps in High-Speed SD mode, 4 bit data transfer ⢠Supports card detect and write protect ⢠Speed Class: SDHC Class 2, 4, 6 and 10 V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 4 Maintenance and Cleaning Your V200 Non-Touch should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. ⢠Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. ⢠Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. ⢠Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. ⢠Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifoneauthorized service provider for servicing or replacement. CAUTION Additional Safety Information Never use thinner, trichloroethylene, or ketone-based solvents â they can deteriorate plastic or rubber parts. The following is additional information for your safety in using this device. Potentially When using the device in areas with potential risk of explosion, such as petrol Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do Environments not use this device. V200 NON-TOUCH INSTALLATION GUIDE 33 M AINTENANCE AND C LEANING Additional Safety Information 34 V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 5 Service and Support For V200 Non-Touch problems, contact your local Verifone representative or service provider. For device product service and repair information: Service Returns NOTE ⢠USA â Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. ⢠International â Contact your Verifone representative. Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure 20) on the underside of each unit to be returned: ⢠Product ID, including the model and part number. For example, âMabx-xxx-xx-xxxâ and âPTID xxxxxxxx.â ⢠Serial number (S/N xxx-xxx-xxx). MODEL AND SERIAL NUMBERS Figure 20 Information Labels on Unit 2 Within the United States, call Verifone toll-free at 1-800-834-4366. V200 NON-TOUCH INSTALLATION GUIDE 35 S ERVICE AND S UPPORT Accessories and Documentation 3 Select the MRA option from the automated message. The MRA department is open MondayâFriday, 8 A.M.â8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). NOTE ⢠Please address the fax clearly to the attention of the âVerifone MRA Dept.â ⢠Include a telephone number where you can be reached and your fax number. ⢠You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: Accessories and Documentation ⢠Assigned MRA number(s). ⢠Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure 20). ⢠Shipping documentation, such as air bill numbers used to trace the shipment. ⢠Model(s) returned (model numbers are located on the Verifone label on the top of the unit). Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com 36 ⢠USA â Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time ⢠International â Contact your Verifone representative V200 NON-TOUCH INSTALLATION GUIDE S ERVICE AND S UPPORT Accessories and Documentation Connection Cables Power Cables Cleaning Kit Documentation CBL159-312-01-A LAN cable for Ethernet connections. CBL420-001-01-A RJ45 + USB type A cable CBL420-002-02-A RJ45 + USB mini B cable 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m. 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m. PWR420-001-01-A 18 W power pack. 02746 Verifone Cleaning Kit. VPN DOCxxx-xxx-EN V200 Non-Touch Certifications and Regulations Sheet VPN DOCxxx-xxx-EN V200 Non-Touch Quick Installation Guide VPN DOCxxx-xxx-EN V200 Non-Touch Reference Guide V200 NON-TOUCH INSTALLATION GUIDE 37 S ERVICE AND S UPPORT Accessories and Documentation 38 V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a V200 Non-Touch device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Blank Display When the terminal display screen does not show correct or clearly readable information: ⢠Check terminal power connection. ⢠Remove and reapply power to the terminal. ⢠Check the battery status. ⢠Check all cable connections and verify that the telephone line is properly connected. ⢠If the problem persists, contact your local Verifone service provider. Terminal Does If the terminal does not dial out: Not Dial Out ⢠Check the telephone line connections. ⢠Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. ⢠Replace the telephone cable that connects the terminal with a cable you know is working correctly. ⢠Verify that a modem profile is present. The modem will not function without a modem profile. ⢠If the problem persists, contact your local Verifone service provider. V200 NON-TOUCH INSTALLATION GUIDE 39 TROUBLESHOOTING G UIDELINES Printer Paper Jam Printer Paper If paper jams inside the printer: Jam 1 Open the paper roll cover. 2 Remove the damaged paper from the paper roll and clear the feed mechanism. 3 Install printer paper. 4 If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond ⢠Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. ⢠If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. ⢠If the problem persists, contact your local Verifone representative. Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not ⢠Check the power cord connection to the peripheral device. Work Transactions Fail To Process ⢠Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. ⢠The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. ⢠If the problem persists, contact your local Verifone representative. There are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader 40 ⢠Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. ⢠Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down. V200 NON-TOUCH INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Printer Does Not Print ⢠If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. ⢠If the manual transaction does not process, proceed to Check the Telephone Line. ⢠If the problem persists, contact your local Verifone representative. Check the Smart Card Reader NOTE ⢠Perform a test transaction using several different smart cards to ensure the problem is not a defective card. ⢠Ensure that the card is inserted correctly and that the card is not removed prematurely. The V200 Non-Touch reads the card upon card removal or withdrawal from the slot. ⢠Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards). ⢠If the manual transaction does not process, proceed to Check the Telephone Line. ⢠If the problem persists, contact your local Verifone representative. Check the Telephone Line ⢠Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. ⢠If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. ⢠If the telephone line works, contact your local Verifone representative for assistance. Printer Does Not If the printer does not work properly: Print ⢠Check terminal power connection. ⢠Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. ⢠Verify that the printer roller and paper roll dust cover are properly installed. ⢠If the problem persists, contact your Verifone distributor or service provider. V200 NON-TOUCH INSTALLATION GUIDE 41 TROUBLESHOOTING G UIDELINES Terminal Display Does not Show Correct or Readable Information Terminal Display ⢠Does not Show Correct or ⢠Readable Information 42 Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. V200 NON-TOUCH INSTALLATION GUIDE CHAPTER 7 Port Pinouts This section contains port pinout tables for the V200 Non-Touch. RS-232 Port (COM1) Connector NOTE Ethernet Port (LAN) PIN Function Description Portpwr (9 to12 V DC) Port power (11.6V typ., 365mA) NC No connection NC No connection GND Power ground RXD Receive data TXD Transmit data NC No connection NC No connection The 10-pin download cable (VPN 26264) connects to the 8-Pin RS-232 port of the device, wherein Pin 2 from the cable corresponds to Pin 1 on the RS-232 port. Connector PIN Function Description TXD+ Transmit data + TXD- Transmit data - RXD+ Receive data + NC No connection NC No connection RXD- Receive data - NC No connection NC No connection V200 NON-TOUCH INSTALLATION GUIDE 43 P ORT P INOUTS USB Pinout (Host Port) Connector Receptacle PIN Function Description +5 V 5 V USB Power (500 mA) DATA- USB Host Signal - DATA+ USB Host Signal + GND USB ID pin/Ground PIN Function Description 5V0 5 V USB Power DATA- USB Device Signal - DATA+ USB Device Signal + GND USB Ground Plug USB Pinout (Client Port) Connector Receptacle Plug 44 V200 NON-TOUCH INSTALLATION GUIDE APPENDIX A Caution and Warning Messages V200 Non-Touch Caution and Warning Messages Table 4 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Notice Chapter Page Caution Setup page 14 English Text French Text The terminal is not waterproof or dustproof, and is intended for indoor use only. Le terminal est pas ĂŠtanche ou Ă la poussière, et est destinĂŠ Ă une utilisation en intĂŠrieur. Any damage to the unit from exposure to rain or dust may void any warranty. Tout dommage Ă l'unitĂŠ de l'exposition Ă la pluie ou Ă la poussière peut annuler la garantie. Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ d' ĂŠtiquettes inviolables. Si une ĂŠtiquette ou d'un composant semble endommagĂŠ, avertissez immĂŠdiatement la compagnie de navigation et votre reprĂŠsentant ou du prestataire de services Verifone. Warning Setup page 17 Do not connect the terminal to the power supply until all the peripherals are attached. Ne pas connecter le terminal Ă l'alimentation jusqu'Ă ce que tous les pĂŠriphĂŠriques sont branchĂŠs. Warning Setup page 19 To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Pour rĂŠduire le risque d' incendie, utilisez uniquement No. 26AWG ou plus cordon certifiĂŠs CSA tĂŠlĂŠcommunications UL ou. V200 NON-TOUCH INSTALLATION GUIDE 45 C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text Caution Setup page 20 Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. 46 French Text Papier de mauvaise qualitĂŠ peut provoquer un bourrage et de crĂŠer excessive de poussière de papier. Pour commander - papier de haute qualitĂŠ Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la tempĂŠrature, l'humiditĂŠ et les huiles affectent les caractĂŠristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. Caution Setup page 21 To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Pour ĂŠviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer. Caution Setup page 21 Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les prĂŠcautions standard lors de la manipulation des appareils sensibles aux dĂŠcharges ĂŠlectrostatiques. Les dĂŠcharges ĂŠlectrostatiques peuvent endommager cet ĂŠquipement. Verifone recommande d'utiliser un bracelet antistatique Ă la terre. Caution Setup page 22 Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Avant de connecter un pĂŠriphĂŠrique, dĂŠbranchez le cordon d'alimentation de la borne et de veiller Ă ce que la LED tĂŠmoin verte est pas allumĂŠ Rebranchez le cordon d'alimentation seulement après que vous avez terminĂŠ de connecter le pĂŠriphĂŠrique (s) pĂŠriphĂŠrique. Pour des informations complètes sur l'installation et l'utilisation pĂŠriphĂŠrique, reportez-vous Ă la documentation utilisateur fournie avec ces pĂŠriphĂŠriques. Caution Setup page 23 ECRs require a separate power source. Before connecting to an ECR or similar device, remove the power cord from the V200 NonTouch unit. ECR nĂŠcessitent une source d'alimentation sĂŠparĂŠe. Avant la connexion Ă un ECR ou un dispositif similaire, dĂŠbranchez le cordon d' alimentation de l'appareil V200 NonTouch. V200 NON-TOUCH INSTALLATION GUIDE C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 24 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Utilisation d'une alimentation mal classĂŠ peut endommager le terminal ou de l'empĂŞcher de travailler comme spĂŠcifiĂŠ. Avant de dĂŠpannage, assurez-vous que l'alimentation est utilisĂŠ pour alimenter le terminal correspond aux exigences spĂŠcifiĂŠes sur le fond de la borne. (Voir le chapitre 3, CaractĂŠristiques techniques, pour les caractĂŠristiques de l'alimentation.) Obtenir l'alimentation nominale appropriĂŠe avant de continuer avec le dĂŠpannage. Warning Setup page 25 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Ne pas brancher le bloc d'alimentation Ă une prise extĂŠrieure ou exploiter le terminal Ă l'extĂŠrieur. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. DĂŠconnexion de l' alimentation lors d'une transaction peut entraĂŽner des fichiers de donnĂŠes de transaction non encore stockĂŠes dans la mĂŠmoire terminal pour ĂŞtre perdu. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Caution Caution Setup Maintenance and Cleaning page 26 page 31 Pour se protĂŠger contre de possibles dommages causĂŠs par la foudre et les surtensions ĂŠlectriques, pensez Ă installer un protecteur de surtension. Leave the smart card in the card reader until the transaction is complete. Laissez la carte Ă puce dans le lecteur de carte jusqu'Ă ce que la transaction est terminĂŠe. Premature card removal will invalidate the transaction. Retrait prĂŠmaturĂŠ de la carte d'invalider la transaction. Never use thinner, trichloroethylene, or ketone-based solvents â they can deteriorate plastic or rubber parts. Ne jamais utiliser de diluant, le trichlorĂŠthylène ou des solvants Ă base de cĂŠtone - ils peuvent dĂŠtĂŠriorer les pièces en plastique ou en caoutchouc. V200 NON-TOUCH INSTALLATION GUIDE 47 C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 48 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Troubleshoot ing Guidelines 37 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Utilisation d'une alimentation mal classĂŠ peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dĂŠpannage, assurez-vous que l'alimentation utilisĂŠe pour alimenter l'unitĂŠ correspond aux exigences spĂŠcifiĂŠes (voir spĂŠcifications pour les caractĂŠristiques de l'alimentation ). Si non, obtenir l'alimentation nominale appropriĂŠe avant de continuer avec le dĂŠpannage. Caution Troubleshoot ing Guidelines page 38 Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. Papier de mauvaise qualitĂŠ peut provoquer un bourrage. Pour commander - papier de haute qualitĂŠ Verifone, consultez Accessoires et documentation. V200 NON-TOUCH INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com V200 Non-Touch Installation Guide Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
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