Verifone VX670GCR55I Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

Users Manual

VeriFone Part Number 24003, Revision BVx670Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number 24003, Revision BVx670 Installation Guide© 2007 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNINGDo not dispose of the Vx670 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
CONTENTSVX670 INSTALLATION GUIDE 5Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CONTENTS6VX670 INSTALLATION GUIDE
PREFACEConventions and Acronyms10 VX670 INSTALLATION GUIDE
TERMINAL OVERVIEWFeatures and Benefits14 VX670 INSTALLATION GUIDE
TERMINAL SETUPExamining Terminal FeaturesVX670 INSTALLATION GUIDE 173Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.ExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the Vx670 terminal (see Figure 2). Figure 2 Vx670 Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A terminal display, backlit LCD screen.•Five types of keys:CAUTIONDo not use a terminal that has been damaged or tampered with. The Vx670 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.MAGNETIC CARDTELEPHONE-STYLEKEYPADCLEAR KEYPROGRAMMABLE ATM-STYLE FUNCTIONALPHA KEYSMART CARD READERINDICATOR LEDINTERNAL THERMALPRINTER (AT THE BACK) FUNCTION KEYSKEYS READERCANCEL KEYENTER KEYTERMINAL DISPLAY
TERMINAL SETUPExamining Connection Ports18 VX670 INSTALLATION GUIDEaA 12-key, telephone-style keypad (keypads may vary in style).bSix ATM-style function keys, labeled F0 to F5, to the right of the LCD screen.cFour programmable function keys above the keypad.dThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). eAn ALPHA key centered at the top of the keypad.•A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. •A green indicator LED indicates power is ON.•An internal thermal printer at the back of the terminal.•A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions.•A SAM (security access module) compartment, built into the bottom of the terminal. The Vx670 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. ExaminingConnectionPortsThe Vx670 terminal has one primary port that supports different peripherals through the use of various cables.Figure 3 The Vx670 Primary Port (Bottom View)NOTEVeriFone ships variants of the Vx670 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
TERMINAL SETUPExamining Connection PortsVX670 INSTALLATION GUIDE 19Power AdapterCableEach Vx670 terminal comes with a power adapter cord (VPN 24224-01-R) that completes the connection between the power pack and the terminal.Figure 4 Power Adapter Cable Connection to a Vx670 TerminalUSB Host CableA 2-Wire USB Host port (VPN 24223-01-R) for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle.Figure 5 USB Host Cable Connection to a Vx670 Terminal
TERMINAL SETUPExamining Connection Ports20 VX670 INSTALLATION GUIDEMultiport AdapterA multiport adapter (VPN 24799-01-R) that provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes.Figure 6 Multiport Adapter Connection to a Vx670 TerminalUSB Modem DongleA modem in the form of a USB Modem Dongle may be provided with the Vx670 terminal. The M267-D10-00 USB Modem Dongle provides communication via a telephone line at speeds of up to 14,400 bps. It can also be connected to the full-feature Base Station when the terminal is in the station (see Attaching the USB Dongles to the Base Station). USB Serial Dongle(RS232 UART)The USB Serial Dongle (VPN M267-D01-00) may be provided with the Vx670 terminal. It is designed to accommodate the RJ45 connector. The USB Serial Dongle can also be connected to the full-feature Base Station when the terminal is placed in the station (see Attaching the USB Dongles to the Base Station). NOTEOther cables are available for development purposes. Check with your local VeriFone representative for further information.NOTEA Base Station may be provided with the Vx670 terminal. A full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack.
TERMINAL SETUPEstablishing Telephone Line Connections22 VX670 INSTALLATION GUIDEEstablishingTelephone LineConnectionsTo connect a telephone line:1Connect one end of the telephone cord to the USB Modem Dongle.2Connect the USB Modem Dongle to the terminal using the AVX Connector (VPN 24223-01-R).3Route the other end of the telephone cord directly to a telephone wall jack.Figure 8 Vx670 USB Modem Dongle ConnectionWARNINGTo reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.USB HOST CABLEUSB MODEM DONGLE
TERMINAL SETUPInstalling the Paper RollVX670 INSTALLATION GUIDE 27Installing thePaper RollA fast, quiet thermal printer is built into the Vx670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 13 Unlocking the Printer CoverCAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.
TERMINAL SETUPInstalling the Paper Roll28 VX670 INSTALLATION GUIDE2Lift the printer cover up and back. Figure 14 Opening the Printer Cover3Remove any partial roll of paper in the printer tray by lifting it up (see Figure 15). 4Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue.Figure 15 Removing Partial Paper Roll5Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 16).
TERMINAL SETUPInstalling the Paper RollVX670 INSTALLATION GUIDE 296Drop the paper roll into the printer tray.Figure 16 Loading Paper Roll7Pull paper up past the glue residue on the paper roll.8Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTIONTo prevent damaging the print roller, always gently press down on the paper roll cover to close it.
TERMINAL SETUPInstalling/Replacing MSAM Cards30 VX670 INSTALLATION GUIDEFigure 17 Closing Paper Roll Cover9Tear the paper off against the serrated plastic strip in the printer.Installing/Replacing MSAMCardsWhen you first receive your Vx670 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To Install/ReplaceMSAMs 1Power off the terminal.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.CAUTIONIt is very important that the terminal is powered off before removing the battery.
TERMINAL SETUPInstalling/Replacing MSAM CardsVX670 INSTALLATION GUIDE 313Remove the battery.Figure 18 Removing the Smart Battery4After removing the battery, the MSAM compartments are exposed. 5Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.6Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 19). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3. Figure 19 Installing MSAM Card7Install the battery (see Figure 22).NOTEBefore inserting the MSAM card, position it as shown in Figure 19, with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly.
TERMINAL SETUPInstalling/Replacing SIM Card (GSM/GPRS Models Only)32 VX670 INSTALLATION GUIDEInstalling/Replacing SIMCard(GSM/GPRSModels Only)The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module) card. Use the following procedure to replace or install a SIM card.1Place the terminal upside down on a soft, clean surface to protect the lens from scratches.2Remove the battery.Figure 20 Removing the Smart Battery3After removing the battery, the SIM compartment is exposed. The SIM card holder is labeled RADIO SIM.4Insert the SIM into the cardholder.Figure 21 Inserting SIM Card5Install the battery (see Figure 22).NOTEThere is only one SIM slot, but there are multiple SAM slots. Make sure you insert the SIM card into the SIM slot, as shown in Figure 21.
TERMINAL SETUPUsing the Smart BatteryVX670 INSTALLATION GUIDE 33Using the SmartBatteryThe Vx670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). Smart BatteryFeaturesThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module that:•monitors state of charge (voltage and percentage of capacity),•communicates with the terminal (charge parameters and status), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit that:•prevents cell damage from overcharge, over-discharge, or overheating, and•activates when the battery is left in an unused terminal for extended periods.NOTEThe Vx670 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.NOTE•Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal is not to be used for an extended period of time, keep the Lithium-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cord to the terminal and plugging the power pack into a wall outlet.
TERMINAL SETUPBattery Behavior (No Power Cord)34 VX670 INSTALLATION GUIDEBattery Behavior(No Power Cord)If you connect the Vx670 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state.Manual StartupHold the green key down for about 4 seconds until the terminal displays the startup screen.When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. Manual ShutdownHold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx670 terminal shuts down.NOTEThe 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the Vx670 Reference Manual – VPN 24004).NOTEIf an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.NOTE•The 4-second shutdown delay is for preventing terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the Vx670 Reference Manual – VPN 24004).•When the terminal has no power, the screen is blank and the green LED indicator is not lit.
TERMINAL SETUPInstalling the Smart BatteryVX670 INSTALLATION GUIDE 35Installing theSmart BatteryThe Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown in Figure 22. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 22 Installing the Smart Battery RemovalTo remove the Vx670 smart battery, press the locking tab and pull the smart battery from its slot.Figure 23 Detaching the Smart Battery from the Vx670 TerminalConnecting theTerminal PowerPackWhen you have finished installing the smart battery, you are ready to connect the Vx670 terminal to the provided power source for initial charging. CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TERMINAL SETUPCharging the Smart Battery36 VX670 INSTALLATION GUIDEThe Vx670 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. To Connect theTerminal Power Pack 1Insert the round barrel connector into the power port in the connector, as shown in Figure 24.Figure 24 Vx670 Power Pack Connection2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.Charging theSmart BatteryAfter unpacking your Vx670 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged. WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.NOTETo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTEThe Vx670 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Terminal Onto the Base Station.
TERMINAL SETUPCharging the Smart BatteryVX670 INSTALLATION GUIDE 37The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery LifeThe Vx670 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).NOTEThe Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNINGDo not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL SETUPUsing the Base Station38 VX670 INSTALLATION GUIDEUsing the BaseStationThe primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall.There are two types of Base Stations, the standard model and the full-feature model. Standard BaseStationThe standard Base Station can charge the Vx670 terminal. However, it does not have any external ports and has a single LCD to indicate power status. Figure 25 The Vx670 Standard Base StationFull-Feature BaseStationThe full-feature Base Station can charge the Vx670 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 26 The Vx670 Full-Feature Base Station
TERMINAL SETUPUsing the Base StationVX670 INSTALLATION GUIDE 39For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up theBase StationUse the procedure in this section to connect the Vx670 Base Station to a power source.1Insert the round barrel connector of the power pack into the power port at the back of the Base Station. Figure 27 Connecting the Base Station to a Power Source2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or power surge protector. 4Confirm that the Base Station is powered up as indicated by the solid green LED.
TERMINAL SETUPPlacing the Terminal Onto the Base Station40 VX670 INSTALLATION GUIDEPlacing theTerminal Ontothe Base StationThe Vx670 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).Figure 28 Placing the Vx670 onto the Base StationAttaching theUSB Dongles tothe Base StationWhile the Vx670 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal.NOTEThe full-feature Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.NOTEThe full-feature Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports.
TERMINAL SETUPCharging the Spare Battery on the Base StationVX670 INSTALLATION GUIDE 411Insert the USB dongle into the USB port located at the back of the Base Station. Figure 29 Inserting External Dongle Into USB Port2After inserting the external dongle into the USB port, place the Vx670 terminal onto the Base Station (see Powering Up the Base Station).3Connect the peripheral to the external dongle. Charging theSpare Battery onthe Base StationThe full-feature Base Station can charge the Vx670 terminal while charging an extra battery pack. 1Connect the Base Station to a power source (see Powering Up the Base Station)2Place the spare battery pack onto the Base Station as shown in Figure 30.Figure 30 Putting Spare Battery Pack Into the Base Station
TERMINAL SETUPConducting Wireless Transactions42 VX670 INSTALLATION GUIDE3Place the Vx670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time.Figure 31 Charging the Spare and Installed Battery SimultaneouslyConductingWirelessTransactionsTo conduct a wireless transaction:•Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.ConductingSmart CardTransactionsThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction 1Position a smart card with the contacts facing upward (see Figure 32).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL SETUPUsing the Magnetic Card Reader44 VX670 INSTALLATION GUIDE3Swipe the card through the magnetic card reader.Figure 33 Using the Magnetic Card Reader
VX670 INSTALLATION GUIDE 45CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Vx670 terminal. PowerVx670 terminal: 12V DC 2.0 ADC Power PackUL, ITE listed, Class 2 power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 12V DC 2.0 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 90%; non-condensingExternalDimensionsFor Vx670 Terminals:•Length: 169 mm (6.7 in)•Width: 81 mm (3.2 in)•Depth: 60 mm (2.4 in)
SPECIFICATIONSExternal Dimensions46 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 47CHAPTER 4MaintenanceThe Vx670 terminal and base stations have no user-maintainable parts. Cleaning theTerminalTo clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx670 battery stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTIONAvoid touching the contacts of the Vx670 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCESmart Card Reader48 VX670 INSTALLATION GUIDE
VERIFONE SERVICE AND SUPPORTAccessories and Documentation50 VX670 INSTALLATION GUIDEcComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Vx670 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx670 terminal).Accessories andDocumentationVeriFone produces the following accessories and documentation for the Vx670 terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cord fits your needs.Thermal PrinterPaperCRM0047-20 Thermal paper in 20-roll bulk package VeriFone CleaningKit02746-01 Cleaning KitSpare Battery24016-01-R Vx670 spare battery NOTEOne MRA number must be issued for each Vx670 terminal you return to VeriFone, even if you are returning several of the same model.CPS11224-3B-R DC power pack (universal)21973-01 AC power cord (US)
VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX670 INSTALLATION GUIDE 51AVX Host Cable24223-01-R Vx670 AVX Host CableModem Dongle24123-01-R Vx670 Modem DongleSerial Dongle24122-01-R Vx670 Serial DongleTelephone LineCord00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectorsDocumentationFor Vx670 Terminals:Vx670 Certifications and Regulations Sheet VPN 24000Vx670 Quick Installation Guide VPN 24001Vx670 Reference Manual VPN 24004Vx670 Base and Dongle Quick Installation Guide VPN 24005Vx670 Standard Base Quick Installation Guide VPN 24006
VERIFONE SERVICE AND SUPPORTAccessories and Documentation52 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 53CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your Vx670 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx670 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Terminal DoesNot Start•Ensure that the smart battery charge state is not below the critically low level. •Recharge or replace the smart battery. •Ensure that you pressed the green ENTER/ON key for approximately 4 seconds, until the unit lights up.Terminal DisplayDoes not ShowCorrect/Readable Info•Recharge or replace the battery.•Connect the Vx670 terminal into a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.NOTEThe Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUse only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESBlank DisplayVX670 INSTALLATION GUIDE 55Blank DisplayWhen the Vx670 terminal display screen does not show correct or clearly readable information:•The battery pack may not be connected properly. Remove and reinstall the battery pack.•Check terminal power connection.•Remove and reapply power to the terminal.•If the problem persists, contact your local VeriFone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer Does NotPrintIf the printer does not work properly:•Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal.•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.•Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.•Verify that the printer door is properly latched.•If the problem persists, contact your VeriFone distributor or service provider.Printer PaperJamIf paper jams inside the printer:•Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING GUIDELINESKeypad Does Not Respond56 VX670 INSTALLATION GUIDE•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the Vx670 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 33). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check the Telephone Line.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check the Telephone Line.WARNINGPoor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
Vx670Installation GuideVeriFone Part Number 24003, Revision BVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com

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