Verifone VX810-CTLS RFID card reader User Manual 24739 book

VeriFone Inc RFID card reader 24739 book

User manual

VeriFone Part Number 24963, Revision AVx810CTLSInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number 24963, Revision AVx810CTLS Installation Guide© 2007 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brandnames or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VX810 INSTALLATION GUIDE 1CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4CHAPTER 1Overview Vx810 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 2Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10ExamineVx810 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 15RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . . 15Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16Terminal using a PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . . 16Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . 19CHAPTER 3Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21CHAPTER 4Maintenance andCleaningClean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CONTENTS2VX810 INSTALLATION GUIDECHAPTER 5Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 6TroubleshootingGuidelinesBlank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VX810CTLS INSTALLATION GUIDE 3PREFACEThis guide is the primary source of information for setting up and installing Vx810CTLS.AudienceThis guide provides simple descriptions of Vx810CTLS features, as well as basic information for the installation and configuration of the Vx810CTLS.OrganizationThis guide is organized as follows:Chapter 1, Overview. Provides an overview of the Vx810CTLS.Chapter 2, Setup. Explains setup and installation of Vx810CTLS, selecting a location and establishing connections with other devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx810.Chapter 4, Maintenance and Cleaning. Explains maintenance of the Vx810CTLS.Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about Vx810CTLS, refer to the following set of documents:Vx810 Certification and Regulation Sheet VPN 24960Vx810 Quick Installation Guide VPN 24961Vx810 Reference Guide VPN 24964Vx810 Privacy Shield Quick Installation Guide VPN 24965Vx810 Stand Adapter Quick Installation Guide VPN 24966
PREFACEGuide Conventions4VX810 INSTALLATION GUIDEGuideConventionsVarious conventions are used to help you quickly identify special formatting.Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.The pencil icon is used to highlight important information.RS232-type devices do not work on the Vx810CTLS communication port.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAES Advanced Encryption Standard AlgorithmAPI Application Programming InterfaceARM Advanced RISC MachinesCAPK Certification Authority Public Key as in the EMV standardCBC Cipher Block Chaining mode, as defined in ANSI X3.106COG Chip on GlassCOGS Cost of Goods SoldCTS Clear to SendDEA/DES Data Encryption Algorithm/Standard, as defined in ANSI X3.92DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECB Electronic Code Book mode, as defined in ANSI X3.106ECR Electronic Cash RegisterEMV Joint Europay, MasterCard and Visa StandardERS Engineering Requirements Specification
PREFACEGuide ConventionsVX810 INSTALLATION GUIDE 5GID Group Identifier - Concept inherited from Verix terminals file systemHDLC High-level Data Link ControlICC Integrated Chip Card (Smart Card)LCD Liquid Crystal DisplayMAC Message Authentication Code, as defined in ANSI X9.19MMU Memory Management UnitMSAM Multiple Secure Access ModuleMSR Magnetic Stripe ReaderOS Operating SystemPED PIN Entry DevicePIN Personal Identification NumberPOS Point-of-SalePRD Product Requirement DocumentPSCR Primary Smart Card ReaderRFID Radio Frequency Identification RTS Ready to SendSOC System on ChipSAM Secure Access ModuleSC Smart Card (Integrated Chip Card)SD Secure DigitalSDK Software Development KitSL3 Security Level 3 and 4SR Ship ReleaseSRAM Static Random Access MemorySTN Super Twisted NematicUI User InterfaceUSB Universal Serial BusVSS VeriShield Security ScriptsTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEGuide Conventions6VX810 INSTALLATION GUIDE
REVISION B.3 CHAPTER 1Vx810 OverviewThis chapter provides a brief description of the Vx810. The Vx810 is a customer-facing premium PIN pad brought about by VeriFone’s innovative Purpose Inspired Design program which focuses on real-world usage.Apart from its sleek, compact, and functional design, the Vx810 features a triple-track, high coercivity magnetic stripe reader (MSR) and a Smart Card reader, both built and proven to perform consistently, even under the heaviest volumes. It also has an SD card slot for supporting application download via SD memory card. The SD card slot also serves as an SDIO expansion port to simplify upgrades to contactless or other emerging technologies – without replacing the PIN pad.The Vx810 also offers an array of connectivity options all from a single port (including serial, USB, or optional Ethernet) so you can connect to almost any device or ECR. Plus, the Vx810 gives you the option to add a base unit with a printer and modem to create a fully-loaded payment solution with a hand-over PIN pad – all in one single device.Figure 1 The Vx810NOTE VeriFone ships variants of the Vx810 for different markets. Your device may have a different configuration. For example, the Vx810 may or may not have a PSCR; it may or may not have an MSR; it may have none or 3 SAMs; flash ROM size may be from 4MB, to 8MB or 16MB; and SRAM size may be from 2MB to 4MB. However, the basic processes described in this guide remain the same, regardless of configuration.7
VX810 OVERVIEWFeatures and Benefits12 VX810 REFERENCE GUIDEVER I FO N ECONFID E NTIALREVISION B.3 Features andBenefitsAcclaimed Vx Solutions Reliability and Security Guarantees Extra Protection•Runs on Verix-based platform, proven in millions of VeriFone Vx Solutions installed worldwide.•Has exceptionally reliable magnetic stripe and smart card readers to reduce read errors.•Is PCI-PED approved for secure, reliable PIN entry on debit transactions.•Has received EMV Level 1 and 2 Type Approval for smart card transactions.•Provides end-to-end SSL security and supports the latest security options – including 3DES encryption, and Master/Session and DUKPT (Derived Unique Key Per Transaction) key management.•Relies on VeriShield file authentication to help stop fraud and misuse, such as downloading rogue files or physical tampering.•Hardware and software application separation minimizes or eliminates the need to re-certify existing payment applications every time an application is added or modified.Flexibility and Future-Proofing Can Put You Years Ahead to Safeguard Your Investment•Includes an SD card slot for supporting application download via SD memory card. The SD card slot also serves as an SDIO expansion port to simplify upgrades to contactless (the Vx810 CTLS) or other emerging technologies – without replacing the PIN pad.•Provides for a wide range of connectivity via a single connector – including RS-232, USB, and optional Ethernet – to accomodate nearly any ECR and fit most merchant needs.•Offers the option of adding a base unit (the Vx810 DUET) that transforms the Vx810 PIN pad into an all-in-one countertop payment solution with thermal printer, modem, Ethernet, USB, and serial ports.•Extensive memory (6 MB standard, 12 MB or 20 MB optional) to support multiple applications, including revenue-producing value-added solutions.•Uses a 200 MHz, 32-bit, ARM 9 processor for trouble-free multitasking.8
VX810 REFERENCE GUIDE 21VER I FO N ECONFID E NTIALREVISION B.2 CHAPTER 3SetupThis chapter describes the setup procedure for Vx810, in the following sections:•Selecting Location•Unpacking the Shipping Carton•Examining the Vx810 Features•Installing/Replacing MSAM Cards•Options•Cable Connections•Power Supply•Using the Primary Smart Card Reader•Using the Magnetic Stripe Card Reader•Using the SDIO Contactless ModuleSelectingLocationUse the following guidelines to select a location for the Vx810.Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and the other VFI device, ECR, or computer connected to the Vx810. For safety, do not string cables or cords across a walkway.EnvironmentalFactors•Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.•Do not use the device outdoors.CAUTION The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the device from exposure to rain or dust can void warranty.9
SETUPUnpack Shipping Carton10 VX810 INSTALLATION GUIDEElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the Vx810 near water or in moist conditions.UnpackShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx810 is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner.1Remove and inspect the contents of the shipping carton, since the Vx810 ships in multiple configurations, the carton may include any or all of the following:•Vx810CTLS•Data cable•Power pack•Power cord•ECR cable•Privacy shield2Remove all plastic wrapping from the terminal and components.3Remove the clear protective film from the display.4Save the shipping carton and packing material for future repacking or moving of the device.WARNING Due to risk of shock or damage, do not use the Vx810 near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.WARNING Do not use a unit that has been tampered with or damaged.The Vx810 comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately.
SETUPExamine Vx810 FeaturesVX810 INSTALLATION GUIDE 11ExamineVx810 FeaturesBefore you continue with the installation process, familiarize yourself with the Vx810 features: Figure 2 Vx810 FeaturesThe Vx810 includes the following features:•A display.•Three types of keys:•Keypad matrix for four ATM-style keys and four Function keys. •Alpha key for entering text.•Three color-coded function keys below the keypad (CANCEL [RED], BACKSPACE [YELLOW], ENTER [GREEN]).•A magnetic card reader, built into the top side. An icon shows the proper swipe direction, with the stripe facing down and towards the keypad.•A smart card reader, built into the unit’s front side. An icon indicates the proper card position and insertion direction. (Optional)•A SAM (Security Access Module) compartment, built into the back side of the unit. The Vx810 contains multiple-SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant card requirements. (Optional)DISPLAYFUNCTION KEYSATM SYLE KEYSALPHATELCO KEYPADCOLOR-CODEDSMART CARDMAGNETIC CARDREADERFUNCTION KEYSREADER(OPTIONAL)(OPTIONAL)
SETUPInstall/Replace MSAM Cards12 VX810 INSTALLATION GUIDEInstall/ReplaceMSAM CardsYou may need to install one or more multiple security access module (MSAM) cards or replace the old cards.To change or installMSAMs1Remove the data cable from the back of the unit.2Place the Vx810 facedown on a soft, clean surface to protect the lens from scratches.3Loosen the retaining screw. The restraining screw is captive, which means that it cannot be fully removed from the slot.Figure 3 MSAM Compartment Door and Locking Screw4Lift open the compartment door. The MSAM cardholders are now accessible. Each cardholder consists of a slot inboard of a numbered tray.Figure 4 Opening MSAM Compartment DoorCAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap.NOTE Before inserting the MSAM card, position it as shown in Figure 5, with the card’s gold contacts facing away from you, toward the unit. The cardholder slot in the Vx810 has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way; the Vx810 has a matching notch cast into the backside of the MSAM compartment door to ensure the MSAM card is positioned correctly when the cover is closed.
SETUPInstall/Replace MSAM CardsVX810 INSTALLATION GUIDE 135Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted.Figure 5 MSAM Insertion6Close the MSAM compartment door and tighten the locking screw.Figure 6 Closed MSAM Compartment
SETUPOptions26 VX810 REFERENCE GUIDEVER I FO N ECONFID E NTIALREVISIO N B.2 OptionsVeriFone ships variants of the Vx810 for different markets. Your device may have a different configuration. Additionally, these variants can be ordered with different options.SDIO ContactlessModuleThis SD card slot on the Vx810 also serves as an SDIO expansion port for installing an optional SDIO contactless module used for contactless smart card transactions.Installing the SDIO Contactless ModuleTo install the SDIO contactless module:1Place the device facedown on a soft, clean surface to protect the lens from scratches.2Insert the SD card of the RFID canopy into the SD card slot of the Vx810.Figure 7 Sliding the RFID Canopy3Install the metal plate onto the back of the RFID canopy and Vx810. Use the locking screws to lock the metal plate into position.Figure 8 Installing the Metal PlateFigure 9 Installed SDIO Contactless ModuleNOTE Proper care to ensure that the contactless module is working properly includes:•Preventing the module from coming into contact with other metallic surfaces while in use.•Turning off the module when not in use.13-1
SETUPPrivacy Shield14 VX810 INSTALLATION GUIDEPrivacy ShieldThis figure shows an example of a Vx810 with the privacy shield installed.Figure 10 Installed Privacy ShieldCableConnectionsThe Vx810 has six general cabling scenarios, depending on what the Vx810 connects to:1Connection to another VeriFone Terminal2RS232 Connection using an External Power Brick3Direct USB Connection4USB–Download Support using an External Power Brick5Terminal using a PoweredUSB connection6Ethernet Connection with External Power BrickCAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN CPS11212-3A-(R) (see Specifications for detailed power supply specifications).
SETUPCable ConnectionsVX810 INSTALLATION GUIDE 15Connection toanother VeriFoneTerminalThe Vx810 connects to a VeriFone terminal via a straight cable. There is a minimum power requirement for the Vx810, currently specified as 3.5W. In cases where the terminal is only able to provide a 7 V DC output to power the Vx810, the terminal must be able to source at least 0.5 A of current. Otherwise, proper functioning of the Vx810 is not guaranteed. Figure 11 Vx810 Connected to Another VeriFone TerminalRS232 Connectionusing an ExternalPower BrickA special dongle cable is used, where one end of the cable plugs into the Vx810 while the other end terminates in a DB-9 connector housing. On the housing, a DC jack is provided to connect to an external power brick. This is a generic cable for all RS232-based hosts.Figure 12 Vx810 with an RS232 Connection Using an External Power Brick
SETUPCable Connections16 VX810 INSTALLATION GUIDEDirect USBConnectionSimilarly, a dongle cable is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug.Figure 13Direct USB ConnectionUSB–DownloadSupport using anExternal PowerBrickThis cable option comes with a junction box that provides a mini-style Type B USB socket for connecting to the USB-based host and a DC jack for external power connection.In addition, a Type A USB socket is provided on the junction box to support application download via a USB thumb drive.Figure 14Vx810 Connected to a USB with Download SupportTerminal using aPoweredUSBconnectionFor a USB-based host with PoweredUSB feature, a straight cable is all that is required. The Vx810 supports the 12 V DC option.Figure 15PoweredUSB Connection
SETUPPower SupplyVX810 INSTALLATION GUIDE 17EthernetConnection withExternal PowerBrickThe cable required junction box that provides a standard RJ-45 LAN socket and a DC jack. However, since most hosts do not support peer-to-peer LAN connection to a PIN pad, an additional RJ-45 socket is provided on the junction box to allow a direct connection between Vx810 and the host.Figure 16Ethernet Connection with External Power BrickPower SupplyNot all Vx810 configurations and device contexts require the use of a power supply – VeriFone ships power supplies with the Vx810 as required.If you have changed the context in which the Vx810 is used or have questions about which power supply should be used, contact your VeriFone representative.Before connecting a power supply, disconnect the power pack cord from the power outlet.Connect and route all cables between the Vx810, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.When the Vx810 has power and an application is loaded, the application starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial VeriFone copyright screen.CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN CPS11212-3A-(R) (see Specifications for detailed power supply specifications).WARNING Do not plug the power pack into an outdoor outlet or operate the Vx810 outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.NOTE To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector.
SETUPSmart Card Reader Use18 VX810 INSTALLATION GUIDESmart CardReader UseThe smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction1Position the smart card with the gold contacts facing upward (see Figure 14).2Insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card when the display indicates the transaction is completed.Figure 17Smart Card Reader UseCAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
SETUPMagnetic Card Reader UseVX810 INSTALLATION GUIDE 19Magnetic CardReader UseThe Vx810 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.To Conduct a Credit/Debit CardTransaction1Position a magnetic card with the stripe facing the keypad.2Swipe it through the magnetic card reader.Figure 18Magnetic Card Reader Use
SETUPUsing the SDIO Contactless Module32 VX810 REFERENCE GUIDEVER I FO N ECONFID E NTIALREVISIO N B.2 Using the SDIOContactlessModuleTo conduct a contactless smart card transaction:1Gently tap the card onto or hold the card (up to 4 cm.) against the surface of the RFID canopy.2An activated LED visual on the RFID canopy accompanied by a short beeping sound indicates a successful transaction.Figure 19 Contactless Smart Card Reader Use20
VX810 REFERENCE GUIDE 129VER I FO N ECONFID E NTIALREVISION B.2 CHAPTER 7SpecificationsThis chapter describes the technical specifications for the Vx810 device.ProductSpecificationsModelVx810Processor200 MHz Samsung S3C2410 ARM920 32-bit microprocessorFlash ROM4MB installed (expandable to 8MB or 16MB)SRAM2MB installed (expandable to 4MB)Operating SystemVerix V platform. Built specifically to provide true and secure multi-application capability, as well as dynamic memory allocation and file authentication.Display128 x 128 pixel (2.75-inch) graphical LCD with high-contrast white backlighting. Supports 16 lines x 21 characters with standard font set.Magnetic CardReader(Optional) Triple-track. High coercivity. Bi-directional. Compliant to ISO 7810 and ISO 7811.Primary Smart CardReader(Optional) Support for ISO 7816, 1.8V, 3V, 5V or synchronous and asynchronous cards. EMV Level 1 and Level 2 Type approved.SAM Card Reader(Optional) 1-3 Security Access Modules.SD Card ReaderSupport for standard SD memory card.SDIO ContactlessModule(Optional) Wireless Dynamics SDiD 1050 RFID Canopy with RFID SD Card.•Reading range: 0 to 4 cm.•Support for ISO 14443 A&B, Mifare, NFC, and FeliCa card types.•Support for standard payment applications: PayPass MChip and MSD, Visa qVSDC and MSD, Express Pay, Discover Contactless, and NETS CEPAS.321
SPECIFICATIONSEnvironmental, Regulatory and Performance Specifications130 VX810 REFERENCE GUIDEVER I FO N ECONFID E NTIALREVISION B.2 Input DeviceRubber keys:•4 ATM-style function keys (F1 to F4)•4 programmable function keys (PF1 to PF4)•1 ALPHA key•Main keypad (0 to 9, *, and #)•3 command keys (CANCEL, CLEAR, and ENTER)Peripheral PortsSingle multi-connector, which supports power, RS-232, USB Client, USB Host, Ethernet, and power over Ethernet. SDIO interface supports optional expansion module for contactless payments or SD memory card.Supported MemoryMediaSD Memory Card•Sandisk SD: SDSDB-512 / SDSDB-256 / SDSDB-128USB Flash Drive•Sandisk Cruzer Mini: SDCZ2-256-A10•Memorex Thumbdrive: 32507725•Kingston DataTraveler: KUSBDTI256•PNY USB Flash: PFD256U20RF•Lexar USB Pro: JD256-80-231Security3DES encryption, Master / Session and DUKPT key management. PCI-PED approved. VeriShield file authentication.Audio OutputMonophonicPhysicalStandard: Length: 150 mm (5.9 in.). Width: 85 mm (3.3 in.). Height: 32 mm (1.2 in.). Weight: terminal, 270 g (0.59 lbs.); full shipping, 850 g (1.87 lbs.).With contactless module: Length: XXX mm (XXX in.). Width: 85 mm (3.3 in.). Height: XXX mm (XXX in.). Weight: terminal, XXX g (XXX lbs.); full shipping, XXX g (XXX lbs.).VoltageInput: AC 100-240V, 50-60Hz. Output: DC 5-12V. 2.5-W maximum consumption.Environmental,Regulatory andPerformanceSpecificationsThe Vx810 meets all the necessary environmental, regulatory and performance standards for its intended use and expected market. VeriFone recognizes its responsibility to minimize the environmental impacts of its operations and products.The Vx810 is classified as a “portable general purpose” device. It is designed for operation in retail environments where the product is handed over the counter to the consumer for payment transactions, PIN verification, etc.22
SPECIFICATIONSEnvironmental, Regulatory and Performance SpecificationsVX810 REFERENCE GUIDE 131VER I FO N ECONFID E NTIALREVISION B.2 This device is not intended for outdoor use and is certified for indoor use only.Temperature andHumidityOperating Temperature and Humidity•Temperature: 0oC to +40oC (+32oF to +104oF)•Humidity: 5% to 90% RH, non-condensingStorage Temperature and Humidity•Temperature: -40oC to +70oC (-40oF to +158oF)•Humidity: 15% to 95% RH, non-condensingComplianceCertificationsEmission StandardsThis device is compliant to the following emission standards for information technology equipment: Radiated and Conducted Emissions (EN 55022:2006 / CISPR22).Immunity StandardsThis device is compliant to the following immunity standards for information technology equipment: Immunity Limits & Methods of Measurement (EN 55024:1998+A1:2001+A2:2003), Electrostatic Discharge (ESD) Immunity (IEC 61000-4-2:2001), Radiated Immunity (IEC 61000-4-3:2006), Electrical Fast Transients (EFT) Burst Immunity (IEC 61000-4-4:2004), Surge (IEC 61000-4-5:2005), Conducted Immunity (IEC 61000-4-6:2004+A1:2004+A2:2006), Magnetic Field Susceptibility (IEC 61000-4-8:2001), Voltage Dips (IEC 61000-4-11:2004), Harmonic Current Emissions (EN 61000-3-2:2006), Flicker (EN 61000-3-3:1995+A1:2001+A2:2005).Safety StandardsThis device is compliant to the following immunity standards for information technology equipment: UL 60950-1:2003 (1st Ed.) and EN 60950-1:2001+ A11:2004.Other StandardsThis device is compliant to the following PTT certifications: CFR 47 Part 68 and CS-03.22-1
VX810 INSTALLATION GUIDE 23CHAPTER 4Maintenance and CleaningThe Vx810CTLS has no user-serviceable parts.Clean thePIN PadTo clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section).Card ReadersDo not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or display.
MAINTENANCE AND CLEANINGCard Readers24 VX810 INSTALLATION GUIDE
VX810 INSTALLATION GUIDE 25CHAPTER 5Service and SupportFor Vx810CTLS problems, contact your local VeriFone representative or service provider.For Vx810CTLS product service and repair information:•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your VeriFone representative.Service ReturnsBefore returning the Vx810 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Vx810 for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure 16) on the bottom of each Vx810 to be returned:•Product ID, including the model and part number. For example,“m108-xxx-xx” and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).2Within the United States, call VeriFone toll-free at 1-800-834-4366.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”•Include a telephone number where you can be reached and your fax number.NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns26 VX810 INSTALLATION GUIDE•You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Vx810 you are returning for service or repair (serial numbers are located on the bottom of the unit (see Figure 16).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx810). Figure 20 Information Label on Unit BottomNOTE One MRA number must be issued for each Vx810 you return to VeriFone, even if you are returning several of the same model.MODEL NUMBERSERIAL NUMBER
SERVICE AND SUPPORTAccessories and DocumentationVX810 INSTALLATION GUIDE 27Accessories andDocumentationVeriFone produces accessories and documentation for the Vx810CTLS. When ordering, please refer to the part number in the left column.VeriFone Online Store at www.store.verifone.com•USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your VeriFone representativeSupplementaryHardware08392-01-(R) Mounting adapter08368-01-(R) Privacy shieldData Cables08361-XX-(R) Connects Vx810 to Vx510, Vx570 and, Vx610 terminals (Mod-10)08398-XX-(R) Connects Vx810 to ECR with USB Type AVarious others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs.Power SupplyPower packs are optional, except in certain instances (see Power Supply).Power Cord07152-xx United States of AmericaVarious others, by country: contact your local VeriFone representative or service provider to identify the best power cord for your needs.Cleaning Kit02746-01(-R) VeriFone Cleaning KitDocumentationTo learn more about Vx810, refer to the following set of documents:CPS11212-3A-R DC power pack (universal)07152-02-RAC power cord (US)Vx810 Certification and Regulation Sheet VPN 24960Vx810 Quick Installation Guide VPN 24961Vx810 Reference Guide VPN 24964Vx810 Privacy Shield Quick Installation Guide VPN 24965Vx810 Stand Adapter Quick Installation Guide VPN 24966
SERVICE AND SUPPORTAccessories and Documentation28 VX810 INSTALLATION GUIDE
VX810 INSTALLATION GUIDE 29CHAPTER 6Troubleshooting GuidelinesThis chapter lists typical examples of malfunctions that you may encounter while operating your Vx810 and the steps that you can take to resolve them.The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the Vx810. If you are having problems operating your Vx810, please read these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local VeriFone representative for assistance.Blank DisplayWhen the Vx810 display does not show correct or clearly readable information:•Check all power and cable connections.•If the problem persists, contact your local VeriFone service provider.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.NOTE The Vx810 comes equipped with tamper-evident labels. The Vx810 contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Not all units require use of a power supply.Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process30 VX810 INSTALLATION GUIDETransactionsFail To ProcessThere are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly (see Magnetic Card Reader Use).•Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. •If the problem persists, contact your local VeriFone representative.Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly (see Smart Card Reader Use).•Ensure the MSAM cards are properly inserted in the slots and are properly secured (see Install/Replace MSAM Cards).•If the problem persists, contact your local VeriFone representative.
VX810 INSTALLATION GUIDE 31DamageCarefully inspect the shipping carton and its conteFone distributor or service provider.Do not use a device that has been damaVx810 CTLS Certifications and RegulationsFCC ComplianceThe following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:Manufacturer: VeriFone, Inc.Model: Vx810 CTLSPart 15 of FCC RulesThe equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules.This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:• This device must not cause harmful interference; and• This device must accept any interference received including interference that may caused undesired operation.This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult with the dealer or ask an experienced radio/TV technician for help.Any changes or modifications to this equipment not expressly approved by VeriFone could void the user’s authority to operate this equipment.WarningThe IC Warning Message operation is subject to the following conditions:• This device may not cause interference, and • This device must accept any interference that may cause undesired operation of the device.To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter.RF ExposureThis device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided.Other InformationThis equipment may be operated in AUT, BUL, HRV, CZE, CYP, DNK, EST, FIN, F, D, GRC, HNG, ISL, IRL, I , LIE, LUX, HOL, POL POR, ROU, SVN, SVK, E, S, SUI, G.The use of this equipment requires a licence in BEL, LVA, LTU, NOR.
Vx810 CTLSInstallation GuideVeriFone Part Number 24963, Revision AVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com

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