Verifone CARBON8 Carbon 8 User Manual front

VeriFone Inc Carbon 8 front

User Manual

Verifone Part Number DOC179-123-EN-A, Revision A.1VERIFONECONFIDENTIALREVISION A.1 Carbon 8Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC179-123-EN-A, Revision A.1Carbon 8 Installation Guide© 2017 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’sproducts and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty:For Product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
CARBON 8 INSTALLATION GUIDE 3REVISION A.1 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Device Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Stand Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting by Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Connecting Cash Drawer to the Carbon 10 . . . . . . . . . . . . . . . . . . . . . . . . . 24Connecting the Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28CHAPTER 3Specifications Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Consumer Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Merchant Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CONTENTS4CARBON 8 INSTALLATION GUIDEREVISION A.1 Printer Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CHAPTER 4Maintenance and Cleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37CHAPTER 6TroubleshootingGuidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Consumer Display Does not Show Correct or Readable Information . . . . . . . . 41Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 41APPENDIX ACaution and Warning Messages Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
REVISION A.1 CARBON 8 INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the Carbon 8.AudienceThis guide describes the card reader’s features, and provides the basic information for its installation and configuration.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the device.Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the device.Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration.Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.RelatedDocumentationTo learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs).Carbon 8 Certifications and Regulations Sheet VPN DOC179-121-EN-xCarbon 8 Quick Installation Guide VPN DOC179-122-EN-xCarbon 8 Printer Module Quick Installation Guide VPN DOC179-132-EN-xCarbon 8 Printer Module Certs and Regulations Sheet VPN DOC179-125-EN-x
PREFACEConventions and Acronyms6CARBON 8 INSTALLATION GUIDEREVISION A.1 Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.The pencil icon is used to highlight important information.If exchanging cables, use a Verifone-approved cable.The caution symbol indicates possible hardware or software failure, or loss of data.Using an incorrectly rated power supply can damage the unit or cause it to malfunction.The lightning symbol is used as a warning when bodily injury might occur.For safety, do not string cables or cords across a walkway.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsCOM Communications portCTLS ContactlessEMV Europay, MasterCard, and VisaETH EthernetHW HardwareI/O Input/OutputITP Internal thermal printerLCD Liquid crystal displayLPS Lines per secondMSAM Micromodule-Size Secure Access ModuleMSR Magnetic-stripe card readerPCI Payment Card IndustryPIN Personal Identification NumberPOI Point of Interaction
PREFACEConventions and AcronymsCARBON 8 INSTALLATION GUIDE 7REVISION A.1 PTS PIN Transaction SecurityQVGA Quarter Video Graphics ArrayRJ45 Registered Jack 45 modular connectorSAM Secure Access ModuleSC Smart cardSCR Smart card readerSD Secure Digital SDA Static Data AuthenticationSDHC Secure Digital High CapacitySIM Subscriber Identity ModuleSMA SubMiniature version A connectorTFT Thin-film transistorTLS Transport Layer SecurityUI User interfaceUSB Universal Serial BusTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEConventions and Acronyms8CARBON 8 INSTALLATION GUIDEREVISION A.1
REVISION A.1 CARBON 8 INSTALLATION GUIDE 9CHAPTER 1Device OverviewThis chapter provides a brief description of the Carbon 8 system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-mounted payment solution.Features andBenefitsCarbon 8 provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen integrated with an 8 inch (20.3 cm) tablet. The Stand provides additional expansion options (such as a bar code scanner and weighing scale), connectivity features (USB, Ethernet and Cash Drawer), and power charging. A removable printer module contains an embedded internal thermal printer (ITP).Device Connectivity•1 micro SD slot•1 micro USB 2.0 OTG (can be used for charging)•1 audio jack•Service portsStand Connectivity•4 USB 2.0 Host ports •1 Ethernet RJ45•1 Mod 12 (cash drawer)•Power•Service port (Service use only)Performance•Consumer Display:•512 MB SDRAM and 512 MB Flash memory•5-inch color TFT display capacitive touch panel LCD (854 x 480)•Software-controlled backlightNOTEVerifone ships variants of the Carbon 8 system for different markets. Your device may have different features described in this section.NOTEYou can find the Carbon 8 service ports on the lower right area behind the 5-inch screen. The Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner.
DEVICE OVERVIEWFeatures and Benefits10 CARBON 8 INSTALLATION GUIDEREVISION A.1 •Integrated speaker•Merchant Tablet:•1 GB SDRAM and 16 GB Flash for System•8-inch color TFT display capacitive touch panel LCD (1280 x 800)•Provides power and data to the Carbon 8 unit•Barcode scanning enabled for front and rear cameras•Wi-Fi and Bluetooth enabled•Integrated speakers•Stand:•USB 2.0 high-speed connections•Bluetooth enabled•Provides ETH and Wi-Fi to connectivity to broadband router•Cash Drawer interface•Printer Module:•Integrated 80mm Thermal Printer with Auto cutterSecurity•PCI PTS POI v4.x approved for debit and other PIN-based transactions•EMV L1 Type Approval (contact and contactless)•Tamper-resistant construction, TLS protocols, and VeriShield file authentication•Supports VeriShield Protect encryption implementations.Exceptional Ease ofUse•Capacitive touch-screen UI access for merchant and customer.•Signature capture screen capability.•The contactless (CTLS) functionality offers a convenient payment option for consumers.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.•EMV card reader ensures secure payment option.•Large (5-inch for customers, 8-inch for merchants) LCD displays simplify training and reduce help desk calls.•The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at 110 mm/sec.Modular CountertopPerformance•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.
DEVICE OVERVIEWFeatures and BenefitsCARBON 8 INSTALLATION GUIDE 11REVISION A.1 •Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The Carbon 8 ensures uncompromising reliability from Verifone, the worldwide leader in e-payment.True Multi-ApplicationCapability•The Carbon 8 offers 512 MB flash and 512 MB of dynamic memory allocation for the consumer terminal and 1GB of SDRAM, 16GB of Flash for System for the merchant tablet, which supports multiple applications on each side.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•Carbon 8 units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations.•The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Carbon 8 devices.
DEVICE OVERVIEWFeatures and Benefits12 CARBON 8 INSTALLATION GUIDEREVISION A.1
REVISION A.1 CARBON 8 INSTALLATION GUIDE 13CHAPTER 2SetupThis chapter describes the setup procedures for the Carbon 8, under the following sections:•Selecting Unit Location•Unpacking the Shipping Carton•Examining the Unit’s Features•Establishing Communication•Loading a Paper Roll in the Printer•Installing or Replacing MSAM Cards•Connecting Optional Devices•Connecting the Power Pack•Using the Smart Card Reader•Using the Magnetic Card Reader•Using the Contactless ReaderSelecting UnitLocationUse the following guidelines when selecting a location for your device.Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a network connection.•For safety, do not string the power cord or other cables in a walkway or place it across a walkway on the floor.
SETUPUnpacking the Shipping Carton14 CARBON 8 INSTALLATION GUIDEREVISION A.1 EnvironmentalFactors•The unit must be used in an attended environment.•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the unit outdoors.ElectricalConsiderations•Avoid using the Carbon 8 during electrical storms.•Place the device 10 cm away from metallic objects to avoid interference with the CTLS field.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.PIN ProtectionMeasuresYou can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary:•Position the Carbon 8 on the stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include:•Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design.•Position the Carbon 8 so that it is angled in such a way that PIN spying is difficult.•Position the in-store security cameras so that PIN entry is not visible.•Use signage to limit the view of the Carbon 8 to just that of the cardholder.•Offer PIN security literature at the point of sale.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Carbon 8 is a secure product and any tampering may cause the device to cease to function properly.To unpack theshipping carton 1Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.CAUTIONThe Carbon 8 is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.
SETUPPeriodic InspectionCARBON 8 INSTALLATION GUIDE 15REVISION A.1 2Remove and inspect the following items:•Carbon 8 device•Stand•Printer•Power pack•Ethernet cable•Paper rollRefer to Accessories and Documentation for more information about the device’s related accessories.3Remove all plastic wrapping from the terminal and other components.4Remove the clear protective film from the displays.5Save the shipping carton and packing material for future repacking or moving of the device.PeriodicInspectionPeriodically inspect the Carbon 8 terminal for possible tampering. Signs of tampering include:•Wires protruding out of the device.•Foreign objects inserted into the smart card slot or magnetic stripe slot.•Signs of damage to the tamper-evident labels.•A Tamper Warning message on the device displays.If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see “Service and Support”.NOTEVerifone ships variants of the Carbon 8 for different markets. Your unit may have different options or accessories described in this section.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
SETUPExamining the Unit’s Features16 CARBON 8 INSTALLATION GUIDEREVISION A.1 Examining theUnit’s FeaturesBefore you continue the installation process, review the features of the device (see Figure 1, Figure 2, and Figure 3).The following illustration shows the Carbon 8 payment components, as well as the tablet memory expansion and other features.Figure 1 Carbon 8 Terminal Customer ViewThe following illustration shows the Carbon 8 tablet features.Figure 2 Carbon 8 Merchant Tablet ViewCTLS READERTERMINALREADERSMARTCARDSCREENREADERMSRPORTMICRO USBCOMPARTMENTSD CARDJACK3.5 MMHEADSETPRINTERTABLETFRONTDOORPOWERVOLUMEBUTTONBUTTONSADDITIONALPORTSPRINTERCAMERA
SETUPExamining the Unit’s FeaturesCARBON 8 INSTALLATION GUIDE 17REVISION A.1 The following illustration shows the Carbon 8 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment.Figure 3 Carbon 8 Rear FeaturesVerifone CarbonFeaturesThe Carbon 8 presents the following:•A touchscreen LCD Consumer Display. The upper left edge of the Consumer Display acts as the tapping area for contactless transactions.•A magnetic card reader, built into the top right edge of the Consumer Display. The arrows indicate swipe direction.•A smart card reader built into the right side of the Consumer Display.•8-inch Merchant Tablet display•Stand•Printer module•Printer indicator LEDConnection PortsTurn the Stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply.CHARGINGTABLETSPEAKERAND DATA TABLETREARMSAM AND COMPARTMENTTERMINALSPEAKERMODELAND SERIALNUMBERSCONTACTS CAMERATABLETGRABHANDLEAND FLASHSERVICE
SETUPEstablishing Communication18 CARBON 8 INSTALLATION GUIDEREVISION A.1 Figure 4 shows the power, communications and connection ports for the Carbon 8 Stand.Figure 4 Power and Communication PortsEstablishingCommunicationYou can connect the Carbon 8 Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option.Connecting byEthernet CableConnect the ethernet cable to the ETH port on the stand, then route it directly to a network jack (see Figure 5). This is a direct connection to your network.Figure 5 Ethernet ConnectionConnecting by Wi-FiConnect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Stand. Select this option from the Network Settings on the Merchant Tablet.ETHERNETPORTPOWERPORT0.5 A USBPORTSSERVICEPORTCASH DRAWERPORT1 A USBPORT(SERVICE USE ONLY)WARNINGDo not connect the device to the power supply until all peripherals are attached.
SETUPLoading a Paper Roll in the PrinterCARBON 8 INSTALLATION GUIDE 19REVISION A.1 Loading a PaperRoll in thePrinterBefore you can process transactions that require a receipt, you must install paper in the printer.The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermal-sensitive paper.A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.To install a paper roll 1Hold the Carbon 8 with one hand and slide the printer module off the base of the terminal. (see Figure 6).Figure 6 Removing the Printer Module2Remove any partial roll of paper in the tray.3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the top of the roll.NOTEWhen the LED by the printer door blinks amber, this indicates the printer is out of paper.CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
SETUPLoading a Paper Roll in the Printer20 CARBON 8 INSTALLATION GUIDEREVISION A.1 5Gently drop the paper roll into the printer tray.Figure 7 Loading Paper Roll6Pull the paper past the printer door (see Figure 8).Figure 8 Pulling Paper Through Before Closing Door7Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.Figure 9 Aligning Printer Paper
SETUPLoading a Paper Roll in the PrinterCARBON 8 INSTALLATION GUIDE 21REVISION A.1 8Close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door (see Figure 10).Figure 10 Closing Printer Door
SETUPInstalling or Replacing MSAM Cards22 CARBON 8 INSTALLATION GUIDEREVISION A.1 9Align printer module with the base of the Carbon 8 base and slide them together (see Figure 10).Installing orReplacing MSAMCardsWhen you first receive your Carbon 8, you may need to install one or more MSAM cards, or you may need to replace old cards.To install or replaceMSAMs 1Power down the Carbon 8 unit.2Place the unit upside down on a soft, clean surface to protect the display from scratches.3Hook your finger on the latch and lift the cover to access the MSAM card slot (see Figure 11).Figure 11 Opening the MSAM Cover4Remove any previously installed MSAM cards from the cardholder.NOTEFor paper ordering information, refer to Accessories and Documentation.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.NOTEVerifone ships variants of the Carbon 8 device for different markets. Your unit may have different features described in this section.
SETUPConnecting Optional DevicesCARBON 8 INSTALLATION GUIDE 23REVISION A.1 5Install an MSAM card (with the contacts face down) by carefully sliding it into the slot until the card is fully inserted.Figure 12 Installing an MSAM Card6Swing the MSAM cover down to secure it in place.Figure 13 Closing MSAM CoverConnectingOptionalDevicesThe Carbon 8 device supports peripheral devices designed for use with electronic point-of-sale terminals.CAUTIONBefore connecting any peripheral device, power down the terminal and remove the power plug from the Stand. Reconnect the power plug only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
SETUPConnecting the Power Pack24 CARBON 8 INSTALLATION GUIDEREVISION A.1 Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor.Optional DeviceConnectionsYou can connect several devices to your Carbon 8 using the ports on the underside of the Stand.Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices.Connecting CashDrawer to theCarbon 8Use the dedicated port on the Carbon 8 Stand to attach a cash drawer.The following illustration shows how to make a peripheral connection to a cash drawer (VPN MSC179-029-01-A) using the dedicated port and cable.Figure 14 Cash Drawer ConnectionConnecting thePower PackAfter connecting optional peripherals, prepare to connect the Stand to your power source.NOTETuck the cables under the Stand legs when all cables are installed. This provides some protection to the cables and connectors.CAUTIONSome devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 8 Stand.CAUTIONUsing an incorrectly rated power supply may damage the Carbon 8 and Stand. Before troubleshooting, ensure that the power supply being used matches the requirements specified on the bottom of the Stand. (See Chapter 3, Technical Specifications, for detailed power supply specifications). Obtain the appropriately rated power supply before continuing with troubleshooting.
SETUPConnecting the Power PackCARBON 8 INSTALLATION GUIDE 25REVISION A.1 NOTEPlugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand.
SETUPConnecting the Power Pack26 CARBON 8 INSTALLATION GUIDEREVISION A.1 To connect the powerpack 1Turn the Stand over to access the power port.2Insert the round barrel connector (see A in Figure 15) into the power port, then tuck the cable under the Stand leg nearest the power port.Figure 15 Power Connection3Connect the power adapter to the power brick (see B in Figure 15).4Plug the AC power pack into a wall outlet or power surge protector.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider using a power surge protector.
SETUPUsing the Smart Card ReaderCARBON 8 INSTALLATION GUIDE 27REVISION A.1 5Place the Stand on a stable platform and mount the Carbon 8 unit on the stand.Figure 16 Mounting Carbon 8 on Stand6If the Carbon 8 unit does not automatically power up, press the power button on the Merchant Tablet (see Figure 2).If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen, and usually displays its own copyright screen.7Log in using your merchant account on the Merchant Tablet.Using the SmartCard ReaderThe Carbon 8 terminal supports Smart Card transactions. The smart card transaction procedure may vary from one application to another.Verify the procedure with your application provider before performing a smart card transaction.To conduct a smartcard transaction 1Position a smart card with the contacts facing upward (see Figure 17).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
SETUPUsing the Magnetic Card Reader28 CARBON 8 INSTALLATION GUIDEREVISION A.1 3Remove the card only when the application indicates the transaction is complete.Figure 17 Inserting a Smart CardUsing theMagnetic CardReaderThe Carbon 8 terminal supports credit or debit card transactions. If customers’ cards do not have an EMV chip or are not Smart Card compliant, use the magnetic card reader to perform payment transactions.To conduct a credit ordebit card transaction 1Position the card with the magnetic stripe oriented downward, facing the reader.2To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (from left to the right), as shown in Figure 18.Figure 18 Using the Magnetic Card Reader3Check the screen for confirmation of a successful transaction.CAUTIONLeave the smart card in the card reader until the transaction is complete. Wait for the prompt on the Consumer Display before removing the card.Premature card removal will invalidate the transaction.
SETUPUsing the Contactless ReaderCARBON 8 INSTALLATION GUIDE 29REVISION A.1 Using theContactlessReaderCarbon 8 provides a third alternative to paying for goods and services: CTLS payments. Use this option when customers opt for contactless payments using their cards or compatible devices.To perform a CTLStransaction 1Hold the card or compatible device within 4 cm of the CTLS reader, or gently tap against the surface of the contactless antenna, marked by the logo.Figure 19 Conducting a Contactless Transaction2After you tap your card or compatible device, the LEDs will light up and the buzzer will sound for about 2 seconds, prompting you to remove your card or compatible device.
SETUPUsing the Contactless Reader30 CARBON 8 INSTALLATION GUIDEREVISION A.1
REVISION A.1 CARBON 8 INSTALLATION GUIDE 29CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Carbon 8 system.TechnicalSpecificationsRefer to the following information on the power, weight, temperature, memory, ports and other technical details about your Carbon 8 system.Consumer DisplayTemperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingMemory•512 MB SDRAM and 512 MB Flash memoryMagnetic Stripe Card•Triple-track•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPSSmart Card Reader•Non-sliding•Card conserving plated landing contactsCTLS Function•EMVCo, VISA, MasterCard approvedSAM Requirements•1 SAM slot•ID-000 formatDisplay•5-inch capacitive touch screen LCD (854 x 480)•Software controllable back-light
SPECIFICATIONSTechnical Specifications30 CARBON 8 INSTALLATION GUIDEREVISION A.1 Merchant TabletUnit Power Requirements•Input power rating: 5 V DC, 2.2 A.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingMemory•1 GB SDRAM and 16 GB Flash for SystemAudio and Video•8-inch capacitive touch screen LCD (1280 x 800)•Audio jack (audio and microphone)•Front- and Rear-facing cameras capable of barcode reading•SD Card slotCommunication•Wi-Fi•BluetoothSensors•Accelerometer (Gyroscope + Accelerometer)•e-Compass•Ambient lightStandUnit Power Requirements•Input power rating: 24 V DC, 2.5 A•External universal-input 90 W power supply, compliant with Energy Efficiency.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingThermal Printer•Supports 80 mm wide x 30 mm diameter paper roll•Out-of-Paper Sensor.
SPECIFICATIONSTechnical SpecificationsCARBON 8 INSTALLATION GUIDE 31REVISION A.1 •Paper cutterCommunication•Wi-Fi•Bluetooth•Ethernet•Speed 10 Base-T /100 Base-TX•Compliant with IEEE802.3 LAN networks.•USB•Three 500 mA USB high speed ports•One 1 A USB high speed port•Service port (Service use only).
SPECIFICATIONSTechnical Specifications32 CARBON 8 INSTALLATION GUIDEREVISION A.1
VERIFONECONFIDENTIALREVISION A.1 CARBON 8 INSTALLATION GUIDE 33CHAPTER 4Maintenance and CleaningYour Carbon 8 should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.•Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement.AdditionalSafetyInformationThe following is additional information for your safety in using this device.PotentiallyExplosiveEnvironmentsWhen using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANINGAdditional Safety Information34 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1
VERIFONECONFIDENTIALREVISION A.1 CARBON 8 INSTALLATION GUIDE 35CHAPTER 5Service and SupportFor Carbon 8 problems, contact your local Verifone representative or service provider.For device product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your Verifone representative.Service ReturnsBefore returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure •) on the underside of each unit to be returned:•Product ID, including the model and part number. For example,“M179-xxx-xx-xxx” and “PTID xxxxxxxx.”NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns36 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1 •Serial number (S/N 40x-xxx-xxx).Figure 20 Information Labels on Carbon 8 and Stand2Within the United States, call Verifone toll-free at 1-800-834-4366.3Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., eastern time.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “Verifone MRA Dept.”•Include a telephone number where you can be reached and your fax number.SERIAL NUMBERSCARBON 8SERIAL NUMBERSSTANDMODEL ANDMODEL AND
SERVICE AND SUPPORTAccessories and DocumentationCARBON 8 INSTALLATION GUIDE 37VERIFONECONFIDENTIALREVISION A.1 •You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure •).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label on the top of the unit). Accessories andDocumentationVerifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your Verifone representativeConnection CablesPower CablesPeripheralsCleaning KitDocumentationNOTEOne MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model.CBL159-312-01-A LAN cable for Ethernet connections.PWR179-003-01-A 5 V, 2.2 A, 11 W Power Pack.MSC179-029-01-A Cash Drawer02746 Verifone Cleaning Kit.VPN DOC179-121-EN-x Carbon 8 Certifications and Regulations SheetVPN DOC179-122-EN-x Carbon 8 Quick Installation GuideVPN DOC179-132-EN-x Carbon 8 Printer Module Quick Installation GuideVPN DOC179-125-EN-x Carbon 8 Printer Module Certs and Regs Sheet
SERVICE AND SUPPORTAccessories and Documentation38 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1
VERIFONECONFIDENTIALREVISION A.1 CARBON 8 INSTALLATION GUIDE 39CHAPTER 6Troubleshooting GuidelinesThis chapter lists possible malfunctions that may occur while operating a Carbon 8 device and recommends appropriate corrective actions. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Blank DisplayWhen the Consumer Display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•If the problem persists, contact your local Verifone service provider.Printer PaperJamIf paper jams inside the printer:1Open the printer door.2Remove the damaged paper from the paper roll.3Replace the paper roll and close the printer door.4If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality printer paper.NOTEThe unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.CAUTIONPoor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESPeripheral Device Does Not Work40 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1 PeripheralDevice Does NotWorkIf any peripheral device does not work properly:•Check the power cord connection to the peripheral device.•Check that the peripheral device is connected to the correct port, has power, and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the peripheral device to the terminal may be defective. Try a different cable. See Connecting Optional Devices.•If the problem persists, contact your local Verifone representative.TransactionsFail To ProcessThere are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures.Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down.•If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader.•If the problem persists, contact your local Verifone representative.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards).•If the problem persists, contact your local Verifone representative.Printer Does NotPrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed. Install a new roll of paper or ensure that the roll is feeding from the bottom.•Verify that the paper roll is properly installed and the printer door securely closed.•If the problem persists, contact your Verifone distributor or service provider.
TROUBLESHOOTING GUIDELINESConsumer Display Does not Show Correct or Readable InformationCARBON 8 INSTALLATION GUIDE 41VERIFONECONFIDENTIALREVISION A.1 ConsumerDisplay Does notShow Correct orReadableInformationIf the display contains errors or does not power up:•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local Verifone representative for assistance.
TROUBLESHOOTING GUIDELINESConsumer Display Does not Show Correct or Readable Information42 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1
CARBON 8 INSTALLATION GUIDE 43VERIFONECONFIDENTIALREVISION A.1 APPENDIX ACaution and Warning MessagesCarbon 8Caution andWarningMessagesProducts with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations.Table 3 Caution and Warning MessagesNotice Chapter Page English Text French TextCaution Setup page 14The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.Le Carbon 8 est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur.Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Warning Setup page 15Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.Warning Setup page 18Do not connect the terminal to the power supply until all the peripherals are attached.Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.Caution Setup page 19 Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Gardez le papier thermique dans un endroit sombre. Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.
CAUTION AND WARNING MESSAGESCarbon 8 Caution and Warning Messages44 CARBON 8 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.1 Caution Setup page 21 Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Note Setup page 23 Wipe the Stand feet with a moist cloth to clean the adhesive lining when necessary.Essuyez les pieds du support d'impression avec un chiffon humide pour nettoyer le revêtement adhésif si nécessaire.Caution Setup page 24 Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne et de veiller à ce que la LED témoin verte est pas allumé Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.Note Setup page 24 Make sure you tuck the cables under the Stand legs when all cables are installed. This provides some protection to the cables and connectors.Assurez-vous de replier les câbles sous les pieds du support d'imprimante lorsque tous les câbles sont installés. Cela fournit une certaine protection aux câbles et aux connecteurs.Caution Setup page 24 Some devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 8 Stand.Certains périphériques (tels que les blocs PIN) peuvent nécessiter une source d'alimentation séparée. Avant de brancher un appareil, retirez le cordon d'alimentation du support Carbon 8.Caution Setup page 25 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGESCarbon 8 Caution and Warning MessagesCARBON 8 INSTALLATION GUIDE 45VERIFONECONFIDENTIALREVISION A.1 Note Setup page 25 Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand.Le branchement du bloc d'alimentation du support d'imprimante à une source d'alimentation active automatiquement la borne Carbon 8 si l'unité est montée sur le support.Warning Setup page 25 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur.Déconnexion de l' alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu.Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.Caution Setup page 27 Leave the smart card in the card reader until the transaction is complete.Premature card removal will invalidate the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée.Retrait prématuré de la carte d'invalider la transaction.Caution Maintenance and Cleaningpage 33 Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Ne jamais utiliser de diluant, le trichloréthylène ou des solvants à base de cétone - ils peuvent détériorer les pièces en plastique ou en caoutchouc.Caution Troubleshooting Guidelines39 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dépannage, assurez-vous que l'alimentation utilisée pour alimenter l'unité correspond aux exigences spécifiées (voir spécifications pour les caractéristiques de l'alimentation ). Si non, obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Caution Troubleshooting Guidelinespage 39 Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.Papier de mauvaise qualité peut provoquer un bourrage. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
Carbon 8Installation GuideVerifone Part Number DOC179-123-EN-A, Revision A.1Verifone, Inc.1-800-Verifonewww.verifone.comREVISION A.1

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