Verifone CARBON8 Carbon 8 User Manual front

VeriFone Inc Carbon 8 front

User Manual

Verifone Part Number DOC179-123-EN-A, Revision A.1
VERIFONE
CONFIDENTIAL
REVISION A.1
Carbon 8
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-123-EN-A, Revision A.1
Carbon 8 Installation Guide
© 2017 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For Product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Stand Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Cash Drawer to the Carbon 10 . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 3
Specifications Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Consumer Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Merchant Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CONTENTS
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Printer Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 4
Maintenance and
Cleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 6
Troubleshooting
Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Consumer Display Does not Show Correct or Readable Information . . . . . . . . 41
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 41
APPENDIX A
Caution and
Warning Messages Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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CARBON 8 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
Carbon 8.
Audience
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Carbon 8 Certifications and Regulations Sheet VPN DOC179-121-EN-x
Carbon 8 Quick Installation Guide VPN DOC179-122-EN-x
Carbon 8 Printer Module Quick Installation Guide VPN DOC179-132-EN-x
Carbon 8 Printer Module Certs and Regulations Sheet VPN DOC179-125-EN-x
PREFACE
Conventions and Acronyms
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
EMV Europay, MasterCard, and Visa
ETH Ethernet
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liquid crystal display
LPS Lines per second
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
PIN Personal Identification Number
POI Point of Interaction
PREFACE
Conventions and Acronyms
CARBON 8 INSTALLATION GUIDE 7
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PTS PIN Transaction Security
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45 modular connector
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
TFT Thin-film transistor
TLS Transport Layer Security
UI User interface
USB Universal Serial Bus
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Conventions and Acronyms
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CARBON 8 INSTALLATION GUIDE 9
CHAPTER 1
Device Overview
This chapter provides a brief description of the Carbon 8 system, a modular
merchant- and consumer-facing device, enabling use as a handheld or stand-
mounted payment solution.
Features and
Benefits
Carbon 8 provides magnetic-stripe card reader (MSR), smart card (SC) and
contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen integrated with an 8 inch (20.3 cm) tablet. The
Stand provides additional expansion options (such as a bar code scanner and
weighing scale), connectivity features (USB, Ethernet and Cash Drawer), and
power charging. A removable printer module contains an embedded internal
thermal printer (ITP).
Device Connectivity
•1 micro SD slot
•1 micro USB 2.0 OTG (can be used for charging)
•1 audio jack
•Service ports
Stand Connectivity
•4 USB 2.0 Host ports
•1 Ethernet RJ45
•1 Mod 12 (cash drawer)
•Power
•Service port (Service use only)
Performance
•Consumer Display:
•512 MB SDRAM and 512 MB Flash memory
•5-inch color TFT display capacitive touch panel LCD (854 x 480)
•Software-controlled backlight
NOTE
Verifone ships variants of the Carbon 8 system for different markets. Your device
may have different features described in this section.
NOTE
You can find the Carbon 8 service ports on the lower right area behind the
5-inch screen. The Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.
DEVICE OVERVIEW
Features and Benefits
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•Integrated speaker
•Merchant Tablet:
•1 GB SDRAM and 16 GB Flash for System
•8-inch color TFT display capacitive touch panel LCD (1280 x 800)
•Provides power and data to the Carbon 8 unit
•Barcode scanning enabled for front and rear cameras
•Wi-Fi and Bluetooth enabled
•Integrated speakers
•Stand:
•USB 2.0 high-speed connections
•Bluetooth enabled
•Provides ETH and Wi-Fi to connectivity to broadband router
•Cash Drawer interface
•Printer Module:
•Integrated 80mm Thermal Printer with Auto cutter
Security
•PCI PTS POI v4.x approved for debit and other PIN-based transactions
•EMV L1 Type Approval (contact and contactless)
•Tamper-resistant construction, TLS protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations.
Exceptional Ease of
Use
•Capacitive touch-screen UI access for merchant and customer.
•Signature capture screen capability.
•The contactless (CTLS) functionality offers a convenient payment option for
consumers.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•EMV card reader ensures secure payment option.
•Large (5-inch for customers, 8-inch for merchants) LCD displays simplify
training and reduce help desk calls.
•The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at
110 mm/sec.
Modular Countertop
Performance
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
DEVICE OVERVIEW
Features and Benefits
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•Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.
•The Carbon 8 ensures uncompromising reliability from Verifone, the worldwide
leader in e-payment.
True Multi-
Application
Capability
•The Carbon 8 offers 512 MB flash and 512 MB of dynamic memory allocation
for the consumer terminal and 1GB of SDRAM, 16GB of Flash for System for
the merchant tablet, which supports multiple applications on each side.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•Carbon 8 units are certified for ISO 7816-1 and ISO 7816-2 standards for
smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
•The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Carbon 8 devices.
DEVICE OVERVIEW
Features and Benefits
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CARBON 8 INSTALLATION GUIDE 13
CHAPTER 2
Setup
This chapter describes the setup procedures for the Carbon 8, under the following
sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Examining the Unit’s Features
•Establishing Communication
•Loading a Paper Roll in the Printer
•Installing or Replacing MSAM Cards
•Connecting Optional Devices
•Connecting the Power Pack
•Using the Smart Card Reader
•Using the Magnetic Card Reader
•Using the Contactless Reader
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
Ease of Use
•Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a network connection.
•For safety, do not string the power cord or other cables in a walkway or place it
across a walkway on the floor.
SETUP
Unpacking the Shipping Carton
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Environmental
Factors
•The unit must be used in an attended environment.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.
•Do not use the unit outdoors.
Electrical
Considerations
•Avoid using the Carbon 8 during electrical storms.
•Place the device 10 cm away from metallic objects to avoid interference with
the CTLS field.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
PIN Protection
Measures
You can employ several techniques for effective PIN entry screening on the
keypad. Use the following methods in combination or singly, as necessary:
•Position the Carbon 8 on the stand in such a way as to make visual
observation of the PIN entry process infeasible. Examples include:
•Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
•Position the Carbon 8 so that it is angled in such a way that PIN spying is
difficult.
•Position the in-store security cameras so that PIN entry is not visible.
•Use signage to limit the view of the Carbon 8 to just that of the cardholder.
•Offer PIN security literature at the point of sale.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Carbon 8 is a secure product and any tampering may
cause the device to cease to function properly.
To unpack the
shipping carton 1Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
CAUTION
The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
SETUP
Periodic Inspection
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2Remove and inspect the following items:
•Carbon 8 device
•Stand
•Printer
•Power pack
•Ethernet cable
•Paper roll
Refer to Accessories and Documentation for more information about the
device’s related accessories.
3Remove all plastic wrapping from the terminal and other components.
4Remove the clear protective film from the displays.
5Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic
Inspection
Periodically inspect the Carbon 8 terminal for possible tampering. Signs of
tampering include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device displays.
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
NOTE
Verifone ships variants of the Carbon 8 for different markets. Your unit may have
different options or accessories described in this section.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
SETUP
Examining the Unit’s Features
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Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1, Figure 2, and Figure 3).
The following illustration shows the Carbon 8 payment components, as well as the
tablet memory expansion and other features.
Figure 1 Carbon 8 Terminal Customer View
The following illustration shows the Carbon 8 tablet features.
Figure 2 Carbon 8 Merchant Tablet View
CTLS
READER
TERMINAL
READER
SMART
CARD
SCREEN
READER
MSR
PORT
MICRO USB
COMPARTMENT
SD CARD
JACK
3.5 MM
HEADSET
PRINTER
TABLET
FRONT
DOOR
POWER
VOLUME
BUTTON
BUTTONS
ADDITIONAL
PORTS
PRINTER
CAMERA
SETUP
Examining the Unit’s Features
CARBON 8 INSTALLATION GUIDE 17
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The following illustration shows the Carbon 8 rear components, featuring the
charging and data contacts, speakers, camera, as well as the MSAM and USB
compartment.
Figure 3 Carbon 8 Rear Features
Verifone Carbon
Features
The Carbon 8 presents the following:
•A touchscreen LCD Consumer Display. The upper left edge of the Consumer
Display acts as the tapping area for contactless transactions.
•A magnetic card reader, built into the top right edge of the Consumer Display.
The arrows indicate swipe direction.
•A smart card reader built into the right side of the Consumer Display.
•8-inch Merchant Tablet display
•Stand
•Printer module
•Printer indicator LED
Connection Ports
Turn the Stand upside down to view the connection ports. The ports provide
communications, peripheral device connections, and power supply.
CHARGING
TABLET
SPEAKER
AND DATA TABLET
REAR
MSAM AND
COMPARTMENT
TERMINAL
SPEAKER
MODEL
AND SERIAL
NUMBERS
CONTACTS CAMERA
TABLET
GRAB
HANDLE
AND FLASH
SERVICE
SETUP
Establishing Communication
18 CARBON 8 INSTALLATION GUIDE
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Figure 4 shows the power, communications and connection ports for the Carbon 8
Stand.
Figure 4 Power and Communication Ports
Establishing
Communication
You can connect the Carbon 8 Stand to your network using an ethernet cable. You
can also connect using the Wi-Fi option.
Connecting by
Ethernet Cable
Connect the ethernet cable to the ETH port on the stand, then route it directly to a
network jack (see Figure 5). This is a direct connection to your network.
Figure 5 Ethernet Connection
Connecting by Wi-Fi
Connect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Stand. Select this
option from the Network Settings on the Merchant Tablet.
ETHERNET
PORT
POWER
PORT
0.5 A USB
PORTS
SERVICE
PORT
CASH DRAWER
PORT
1 A USB
PORT
(SERVICE USE ONLY)
WARNING
Do not connect the device to the power supply until all peripherals are attached.
SETUP
Loading a Paper Roll in the Printer
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Loading a Paper
Roll in the
Printer
Before you can process transactions that require a receipt, you must install paper
in the printer.
The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermal-
sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
To install a paper roll 1Hold the Carbon 8 with one hand and slide the printer module off the base of
the terminal. (see Figure 6).
Figure 6 Removing the Printer Module
2Remove any partial roll of paper in the tray.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the top of the roll.
NOTE
When the LED by the printer door blinks amber, this indicates the printer is out of
paper.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
SETUP
Loading a Paper Roll in the Printer
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5Gently drop the paper roll into the printer tray.
Figure 7 Loading Paper Roll
6Pull the paper past the printer door (see Figure 8).
Figure 8 Pulling Paper Through Before Closing Door
7Align the printer paper to the tabs to the paper guides and hold the paper up
when closing the door.
Figure 9 Aligning Printer Paper
SETUP
Loading a Paper Roll in the Printer
CARBON 8 INSTALLATION GUIDE 21
R
EVISION
A.1
8Close the printer door by swinging upward until the door clicks shut, allowing
the printer paper to extend outside the printer door (see Figure 10).
Figure 10 Closing Printer Door
SETUP
Installing or Replacing MSAM Cards
22 CARBON 8 INSTALLATION GUIDE
R
EVISION
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9Align printer module with the base of the Carbon 8 base and slide them
together (see Figure 10).
Installing or
Replacing MSAM
Cards
When you first receive your Carbon 8, you may need to install one or more MSAM
cards, or you may need to replace old cards.
To install or replace
MSAMs 1Power down the Carbon 8 unit.
2Place the unit upside down on a soft, clean surface to protect the display from
scratches.
3Hook your finger on the latch and lift the cover to access the MSAM card slot
(see Figure 11).
Figure 11 Opening the MSAM Cover
4Remove any previously installed MSAM cards from the cardholder.
NOTE
For paper ordering information, refer to Accessories and Documentation.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
NOTE
Verifone ships variants of the Carbon 8 device for different markets. Your unit
may have different features described in this section.
SETUP
Connecting Optional Devices
CARBON 8 INSTALLATION GUIDE 23
R
EVISION
A.1
5Install an MSAM card (with the contacts face down) by carefully sliding it into
the slot until the card is fully inserted.
Figure 12 Installing an MSAM Card
6Swing the MSAM cover down to secure it in place.
Figure 13 Closing MSAM Cover
Connecting
Optional
Devices
The Carbon 8 device supports peripheral devices designed for use with electronic
point-of-sale terminals.
CAUTION
Before connecting any peripheral device, power down the terminal and remove
the power plug from the Stand. Reconnect the power plug only after you are
finished connecting the peripheral device(s). For complete information about
peripheral installation and use, refer to the user documentation supplied with
those devices.
SETUP
Connecting the Power Pack
24 CARBON 8 INSTALLATION GUIDE
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EVISION
A.1
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device
Connections
You can connect several devices to your Carbon 8 using the ports on the
underside of the Stand.
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
Connecting Cash
Drawer to the
Carbon 8
Use the dedicated port on the Carbon 8 Stand to attach a cash drawer.
The following illustration shows how to make a peripheral connection to a cash
drawer (VPN MSC179-029-01-A) using the dedicated port and cable.
Figure 14 Cash Drawer Connection
Connecting the
Power Pack
After connecting optional peripherals, prepare to connect the Stand to your power
source.
NOTE
Tuck the cables under the Stand legs when all cables are installed. This provides
some protection to the cables and connectors.
CAUTION
Some devices (such as PIN pads) may require a separate power source. Before
connecting to any device, remove the power cord from the Carbon 8 Stand.
CAUTION
Using an incorrectly rated power supply may damage the Carbon 8 and Stand.
Before troubleshooting, ensure that the power supply being used matches the
requirements specified on the bottom of the Stand. (See Chapter 3, Technical
Specifications, for detailed power supply specifications). Obtain the appropriately
rated power supply before continuing with troubleshooting.
SETUP
Connecting the Power Pack
CARBON 8 INSTALLATION GUIDE 25
R
EVISION
A.1
NOTE
Plugging in the Stand power pack to a power source automatically powers up the
Carbon 8 terminal if the unit is mounted on the stand.
SETUP
Connecting the Power Pack
26 CARBON 8 INSTALLATION GUIDE
R
EVISION
A.1
To connect the power
pack 1Turn the Stand over to access the power port.
2Insert the round barrel connector (see A in Figure 15) into the power port, then
tuck the cable under the Stand leg nearest the power port.
Figure 15 Power Connection
3Connect the power adapter to the power brick (see B in Figure 15).
4Plug the AC power pack into a wall outlet or power surge protector.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider using a power surge protector.
SETUP
Using the Smart Card Reader
CARBON 8 INSTALLATION GUIDE 27
R
EVISION
A.1
5Place the Stand on a stable platform and mount the Carbon 8 unit on the
stand.
Figure 16 Mounting Carbon 8 on Stand
6If the Carbon 8 unit does not automatically power up, press the power button
on the Merchant Tablet (see Figure 2).
If the terminal comes pre-loaded with an application, this starts after the initial
Verifone copyright screen, and usually displays its own copyright screen.
7Log in using your merchant account on the Merchant Tablet.
Using the Smart
Card Reader
The Carbon 8 terminal supports Smart Card transactions. The smart card
transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction 1Position a smart card with the contacts facing upward (see Figure 17).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
SETUP
Using the Magnetic Card Reader
28 CARBON 8 INSTALLATION GUIDE
R
EVISION
A.1
3Remove the card only when the application indicates the transaction is
complete.
Figure 17 Inserting a Smart Card
Using the
Magnetic Card
Reader
The Carbon 8 terminal supports credit or debit card transactions. If customers’
cards do not have an EMV chip or are not Smart Card compliant, use the
magnetic card reader to perform payment transactions.
To conduct a credit or
debit card transaction 1Position the card with the magnetic stripe oriented downward, facing the
reader.
2To ensure a proper read of the magnetic stripe, swipe the card smoothly
through the reader in one direction (from left to the right), as shown in Figure
18.
Figure 18 Using the Magnetic Card Reader
3Check the screen for confirmation of a successful transaction.
CAUTION
Leave the smart card in the card reader until the transaction is complete. Wait for
the prompt on the Consumer Display before removing the card.
Premature card removal will invalidate the transaction.
SETUP
Using the Contactless Reader
CARBON 8 INSTALLATION GUIDE 29
R
EVISION
A.1
Using the
Contactless
Reader
Carbon 8 provides a third alternative to paying for goods and services: CTLS
payments. Use this option when customers opt for contactless payments using
their cards or compatible devices.
To perform a CTLS
transaction 1Hold the card or compatible device within 4 cm of the CTLS reader, or gently
tap against the surface of the contactless antenna, marked by the logo.
Figure 19 Conducting a Contactless Transaction
2After you tap your card or compatible device, the LEDs will light up and the
buzzer will sound for about 2 seconds, prompting you to remove your card or
compatible device.
SETUP
Using the Contactless Reader
30 CARBON 8 INSTALLATION GUIDE
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EVISION
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R
EVISION
A.1
CARBON 8 INSTALLATION GUIDE 29
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Carbon 8 system.
Technical
Specifications
Refer to the following information on the power, weight, temperature, memory,
ports and other technical details about your Carbon 8 system.
Consumer Display
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Memory
•512 MB SDRAM and 512 MB Flash memory
Magnetic Stripe Card
•Triple-track
•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
Smart Card Reader
•Non-sliding
•Card conserving plated landing contacts
CTLS Function
•EMVCo, VISA, MasterCard approved
SAM Requirements
•1 SAM slot
•ID-000 format
Display
•5-inch capacitive touch screen LCD (854 x 480)
•Software controllable back-light
SPECIFICATIONS
Technical Specifications
30 CARBON 8 INSTALLATION GUIDE
R
EVISION
A.1
Merchant Tablet
Unit Power Requirements
•Input power rating: 5 V DC, 2.2 A.
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Memory
•1 GB SDRAM and 16 GB Flash for System
Audio and Video
•8-inch capacitive touch screen LCD (1280 x 800)
•Audio jack (audio and microphone)
•Front- and Rear-facing cameras capable of barcode reading
•SD Card slot
Communication
•Wi-Fi
•Bluetooth
Sensors
•Accelerometer (Gyroscope + Accelerometer)
•e-Compass
•Ambient light
Stand
Unit Power Requirements
•Input power rating: 24 V DC, 2.5 A
•External universal-input 90 W power supply, compliant with Energy Efficiency.
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Thermal Printer
•Supports 80 mm wide x 30 mm diameter paper roll
•Out-of-Paper Sensor.
SPECIFICATIONS
Technical Specifications
CARBON 8 INSTALLATION GUIDE 31
R
EVISION
A.1
•Paper cutter
Communication
•Wi-Fi
•Bluetooth
•Ethernet
•Speed 10 Base-T /100 Base-TX
•Compliant with IEEE802.3 LAN networks.
•USB
•Three 500 mA USB high speed ports
•One 1 A USB high speed port
•Service port (Service use only).
SPECIFICATIONS
Technical Specifications
32 CARBON 8 INSTALLATION GUIDE
R
EVISION
A.1
VERIFONE
CONFIDENTIAL
REVISION A.1
CARBON 8 INSTALLATION GUIDE 33
CHAPTER 4
Maintenance and Cleaning
Your Carbon 8 should be treated with care. It has no user-serviceable parts.
The following suggestions will help you protect your warranty coverage.
•Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries and warp or melt certain
plastics.
•Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
•Do not drop, knock, or shake the device. Rough handling can break
internal circuit boards and fine mechanics.
•Do not use harsh chemicals, cleaning solvents or strong detergents to
clean the device. Use only a soft, clean, dry cloth for cleaning.
These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifone-
authorized service provider for servicing or replacement.
Additional
Safety
Information
The following is additional information for your safety in using this device.
Potentially
Explosive
Environments
When using the device in areas with potential risk of explosion, such as petrol
stations, follow the advice of all signs and instructions. If there has been a leak, do
not use this device.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANING
Additional Safety Information
34 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
VERIFONE
CONFIDENTIAL
REVISION A.1
CARBON 8 INSTALLATION GUIDE 35
CHAPTER 5
Service and Support
For Carbon 8 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
•USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels (see Figure •) on the
underside of each unit to be returned:
•Product ID, including the model and part number. For example,
“M179-xxx-xx-xxx” and “PTID xxxxxxxx.”
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERVICE AND SUPPORT
Service Returns
36 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
•Serial number (S/N 40x-xxx-xxx).
Figure 20 Information Labels on Carbon 8 and Stand
2Within the United States, call Verifone toll-free at 1-800-834-4366.
3Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
•Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•Include a telephone number where you can be reached and your fax
number.
SERIAL NUMBERS
CARBON 8
SERIAL NUMBERS
STAND
MODEL AND
MODEL AND
SERVICE AND SUPPORT
Accessories and Documentation
CARBON 8 INSTALLATION GUIDE 37
VERIFONE
CONFIDENTIAL
REVISION A.1
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6Keep a record of the following items:
•Assigned MRA number(s).
•Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
(see Figure •).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the Verifone label on the
top of the unit).
Accessories and
Documentation
Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
•USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
•International – Contact your Verifone representative
Connection Cables
Power Cables
Peripherals
Cleaning Kit
Documentation
NOTE
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
CBL159-312-01-A LAN cable for Ethernet connections.
PWR179-003-01-A 5 V, 2.2 A, 11 W Power Pack.
MSC179-029-01-A Cash Drawer
02746 Verifone Cleaning Kit.
VPN DOC179-121-EN-x Carbon 8 Certifications and Regulations Sheet
VPN DOC179-122-EN-x Carbon 8 Quick Installation Guide
VPN DOC179-132-EN-x Carbon 8 Printer Module Quick Installation Guide
VPN DOC179-125-EN-x Carbon 8 Printer Module Certs and Regs Sheet
SERVICE AND SUPPORT
Accessories and Documentation
38 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
VERIFONE
CONFIDENTIAL
REVISION A.1
CARBON 8 INSTALLATION GUIDE 39
CHAPTER 6
Troubleshooting
Guidelines
This chapter lists possible malfunctions that may occur while operating a Carbon
8 device and recommends appropriate corrective actions. If the problem persists
even after performing the outlined guidelines, or if the problem is not described,
contact your local Verifone representative for assistance.
Blank Display
When the Consumer Display screen does not show correct or clearly readable
information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•If the problem persists, contact your local Verifone service provider.
Printer Paper
Jam
If paper jams inside the printer:
1Open the printer door.
2Remove the damaged paper from the paper roll.
3Replace the paper roll and close the printer door.
4If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality printer paper.
NOTE
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Peripheral Device Does Not Work
40 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
Peripheral
Device Does Not
Work
If any peripheral device does not work properly:
•Check the power cord connection to the peripheral device.
•Check that the peripheral device is connected to the correct port, has power,
and is functioning properly. If possible, perform a self-test on the device in
question.
•The cable connecting the peripheral device to the terminal may be defective.
Try a different cable. See Connecting Optional Devices.
•If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
•If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing MSAM Cards).
•If the problem persists, contact your local Verifone representative.
Printer Does Not
Print
If the printer does not work properly:
•Check terminal power connection.
•Check if the printer is out of paper and that the roll is properly installed. Install
a new roll of paper or ensure that the roll is feeding from the bottom.
•Verify that the paper roll is properly installed and the printer door securely
closed.
•If the problem persists, contact your Verifone distributor or service provider.
TROUBLESHOOTING GUIDELINES
Consumer Display Does not Show Correct or Readable Information
CARBON 8 INSTALLATION GUIDE 41
VERIFONE
CONFIDENTIAL
REVISION A.1
Consumer
Display Does not
Show Correct or
Readable
Information
If the display contains errors or does not power up:
•Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•If the problem persists, contact your local Verifone representative for
assistance.
TROUBLESHOOTING GUIDELINES
Consumer Display Does not Show Correct or Readable Information
42 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
CARBON 8 INSTALLATION GUIDE 43
VERIFONE
CONFIDENTIAL
REVISION A.1
APPENDIX A
Caution and Warning Messages
Carbon 8
Caution and
Warning
Messages
Products with UL/cUL certification include French translations of Caution and
Warning notices. The following table lists all notices found in the document, their
location and the equivalent French translations.
Table 3 Caution and Warning Messages
Notice Chapter Page English Text French Text
Caution Setup page
14
The Carbon 8 is not waterproof or
dustproof, and is intended for
indoor use only.
Any damage to the unit from
exposure to rain or dust may void
any warranty.
Le Carbon 8 est pas étanche ou à la
poussière, et est destiné à une utilisation
en intérieur.
Tout dommage à l'unité de l'exposition à
la pluie ou à la poussière peut annuler la
garantie.
Warning Setup page
15
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
labels. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser une unité qui a été altéré
ou endommagé. Cet appareil est équipé
d' étiquettes inviolables. Si une étiquette
ou d'un composant semble endommagé,
avertissez immédiatement la compagnie
de navigation et votre représentant ou du
prestataire de services Verifone.
Warning Setup page
18
Do not connect the terminal to the
power supply until all the
peripherals are attached.
Ne pas connecter le terminal à
l'alimentation jusqu'à ce que tous les
périphériques sont branchés.
Caution Setup page
19 Poor-quality paper can jam the
printer and create excessive paper
dust. To order high-quality Verifone
paper, refer to Accessories and
Documentation.
Store thermal paper in a dry, dark
area. Handle thermal paper
carefully: impact, friction,
temperature, humidity, and oils
affect the color and storage
characteristics of the paper.
Never load a roll of paper with
folds, wrinkles, tears, or holes at
the edges.
Papier de mauvaise qualité peut
provoquer un bourrage et de créer
excessive de poussière de papier. Pour
commander - papier de haute qualité
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre. Manipulez le papier
thermique attentivement: impact, friction,
la température, l'humidité et les huiles
affectent les caractéristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
CAUTION AND WARNING MESSAGES
Carbon 8 Caution and Warning Messages
44 CARBON 8 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.1
Caution Setup page
21 Observe standard precautions
when handling electrostatically
sensitive devices. Electrostatic
discharges can damage this
equipment. Verifone recommends
using a grounded anti-static wrist
strap.
Respecter les précautions standard lors
de la manipulation des appareils
sensibles aux décharges électrostatiques.
Les décharges électrostatiques peuvent
endommager cet équipement. Verifone
recommande d'utiliser un bracelet anti-
statique à la terre.
Note Setup page
23 Wipe the Stand feet with a moist
cloth to clean the adhesive lining
when necessary.
Essuyez les pieds du support
d'impression avec un chiffon humide pour
nettoyer le revêtement adhésif si
nécessaire.
Caution Setup page
24 Before connecting any peripheral
device, remove the power cord
from the terminal and ensure that
the green indicator LED is not lit.
Reconnect the power cord only
after you are finished connecting
the peripheral device(s). For
complete information about
peripheral installation and use,
refer to the user documentation
supplied with those devices.
Avant de connecter un périphérique,
débranchez le cordon d'alimentation de la
borne et de veiller à ce que la LED témoin
verte est pas allumé Rebranchez le
cordon d'alimentation seulement après
que vous avez terminé de connecter le
périphérique (s) périphérique. Pour des
informations complètes sur l'installation et
l'utilisation périphérique, reportez-vous à
la documentation utilisateur fournie avec
ces périphériques.
Note Setup page
24 Make sure you tuck the cables
under the Stand legs when all
cables are installed. This provides
some protection to the cables and
connectors.
Assurez-vous de replier les câbles sous
les pieds du support d'imprimante lorsque
tous les câbles sont installés. Cela fournit
une certaine protection aux câbles et aux
connecteurs.
Caution Setup page
24 Some devices (such as PIN pads)
may require a separate power
source. Before connecting to any
device, remove the power cord
from the Carbon 8 Stand.
Certains périphériques (tels que les blocs
PIN) peuvent nécessiter une source
d'alimentation séparée. Avant de
brancher un appareil, retirez le cordon
d'alimentation du support Carbon 8.
Caution Setup page
25 Using an incorrectly rated power
supply may damage the terminal or
cause it not to work as specified.
Before troubleshooting, ensure
that the power supply being used
to power the terminal matches the
requirements specified on the
bottom of the terminal. (See
Chapter 3, Technical
Specifications, for detailed power
supply specifications.) Obtain the
appropriately rated power supply
before continuing with
troubleshooting.
Utilisation d'une alimentation mal classé
peut endommager le terminal ou de
l'empêcher de travailler comme spécifié.
Avant de dépannage, assurez-vous que
l'alimentation est utilisé pour alimenter le
terminal correspond aux exigences
spécifiées sur le fond de la borne. (Voir le
chapitre 3, Caractéristiques techniques,
pour les caractéristiques de
l'alimentation.) Obtenir l'alimentation
nominale appropriée avant de continuer
avec le dépannage.
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGES
Carbon 8 Caution and Warning Messages
CARBON 8 INSTALLATION GUIDE 45
VERIFONE
CONFIDENTIAL
REVISION A.1
Note Setup page
25 Plugging in the Stand power pack
to a power source automatically
powers up the Carbon 8 terminal if
the unit is mounted on the stand.
Le branchement du bloc d'alimentation du
support d'imprimante à une source
d'alimentation active automatiquement la
borne Carbon 8 si l'unité est montée sur
le support.
Warning Setup page
25 Do not plug the power pack into an
outdoor outlet or operate the
terminal outdoors.
Disconnecting the power during a
transaction may cause transaction
data files not yet stored in terminal
memory to be lost.
To protect against possible
damage caused by lightning
strikes and electrical surges,
consider installing a power surge
protector.
Ne pas brancher le bloc d'alimentation à
une prise extérieure ou exploiter le
terminal à l'extérieur.
Déconnexion de l' alimentation lors d'une
transaction peut entraîner des fichiers de
données de transaction non encore
stockées dans la mémoire terminal pour
être perdu.
Pour se protéger contre de possibles
dommages causés par la foudre et les
surtensions électriques, pensez à installer
un protecteur de surtension.
Caution Setup page
27 Leave the smart card in the card
reader until the transaction is
complete.
Premature card removal will
invalidate the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction est
terminée.
Retrait prématuré de la carte d'invalider la
transaction.
Caution Maintenance
and
Cleaning
page
33 Never use thinner,
trichloroethylene, or ketone-based
solvents – they can deteriorate
plastic or rubber parts.
Ne jamais utiliser de diluant, le
trichloréthylène ou des solvants à base
de cétone - ils peuvent détériorer les
pièces en plastique ou en caoutchouc.
Caution Troubleshoot
ing
Guidelines
39 Using an incorrectly rated power
supply may damage the unit or
cause it to not work properly.
Before troubleshooting, ensure
that the power supply used to
power the unit matches the
specified requirements (see
Specifications for detailed power
supply specifications). If not, obtain
the appropriately rated power
supply before continuing with
troubleshooting.
Utilisation d'une alimentation mal classé
peut endommager l'appareil ou provoquer
sa ne fonctionne pas correctement. Avant
de dépannage, assurez-vous que
l'alimentation utilisée pour alimenter
l'unité correspond aux exigences
spécifiées (voir spécifications pour les
caractéristiques de l'alimentation ). Si
non, obtenir l'alimentation nominale
appropriée avant de continuer avec le
dépannage.
Caution Troubleshoot
ing
Guidelines
page
39 Poor-quality paper may jam the
printer. To order high-quality
Verifone paper, refer to
Accessories and Documentation.
Papier de mauvaise qualité peut
provoquer un bourrage. Pour commander
- papier de haute qualité Verifone,
consultez Accessoires et documentation.
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Carbon 8
Installation Guide
Verifone Part Number DOC179-123-EN-A, Revision A.1
Verifone, Inc.
1-800-Verifone
www.verifone.com
R
EVISION
A.1

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