Verifone E2853G Point of Sale Terminal User Manual DOC087 513 EN

VeriFone Inc Point of Sale Terminal DOC087 513 EN

User Manual

Verifone Part Number DOC087-513-EN-A, Revision A.1
VERIFONE
CONFIDENTIAL
REVISION A.1
e285
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-513-EN-A, Revision A.1
e285 Installation Guide
© 2017 Verifone, Inc.
VERIFONE
CONFIDENTIAL
REVISION A.1
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
E285 INSTALLATION GUIDE 3
VERIFONE
CONFIDENTIAL
REVISION A.6
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Triple Radio Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining e285 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CONTENTS
4E285 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.6
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 5
Verifone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 6
Troubleshooting
Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
E285 INSTALLATION GUIDE 5
VERIFONE
CONFIDENTIAL
REVISION A.6
PREFACE
This guide is your primary source of information for setting up the e285.
Audience
This guide is useful for anyone installing an e285 device. Basic descriptions of the
device features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285.
Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how
to select a location, establish power connection, and install the SIM/SAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285.
Chapter 4, Maintenance. Explains how to maintain your e285.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e285, refer to the following set of documents:
e285 Certifications and Regulations Sheet VPN DOC087-X01-EN
e285 Quick Installation Guide VPN DOC087-X02-EN
e285 Reference Guide VPN DOC087-X04-EN
e285 Security Policy VPN DOC087-X05-EN
PREFACE
Conventions and Acronyms
6E285 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.6
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
NOTE
CAUTION
WARNING
E285 INSTALLATION GUIDE 7
VERIFONE
CONFIDENTIAL
REVISION A.6
CHAPTER 1
Device Overview
This chapter provides a brief description of the e285 device.
The e285 is as a standalone, wireless handheld payment device, makining it easy
to process a transaction anywhere. It provides mobile payment capabilities via
GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution –
featuring advanced communications for fewer dropped transactions so merchants
can accept payments securely, extending their point of sale opportunities.
The e285’s capacitive-touch with physical keypad design makes it easily
pocketable while still accepting all payment methods - MSR, PSCR, Contactless
and wallets. The easy to read color touch screen is capable of signature capture
and is fully supported by Verifone’s developer toolkits that provide everything
needed to transform ideas into applications.
Figure 1 The e285 Unit
Key Features
•133 MHz A9 processor delivers
power and usability in a convenient
“hand-over” design.
•Offers unsurpassed performance on
EMV smart card transactions.
•Multi-application operating
environment.
•Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
•Advanced memory architecture to
meet tomorrow’s needs.
•Multiple connectivity and
contactless options.
•32-bit processing and multi-tasking
capabilities.
•Drop-resistant design minimizes
breakage.
DEVICE OVERVIEW
Features and Benefits
8E285 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.6
Features and
Benefits
The e285 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
Triple Radio
Performance
•The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio
delivers fast, wireless payment convenience, fewer dropped transactions and
flexible point-of-sale options.
Modern Application
Environment
•Reliable operating system and powerful tools to create richer customer
experiences.
•Common Engage software architecture enables faster and more cost effective
application development.
Accepts All Forms
of Payment On-the-
Go
•Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and
mobile wallets along with a 2.8-inch color touch screen capable of signature
capture.
Exceptional Ease of
Use
•The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
•Horizontal magnetic stripe card reader with an enlarged card entrance delivers
optimal card swiping and reading without the need to visually guide the card.
•The e285 size is easily able to be dropped in most pockets.
Performance and
Durability
•Powerful 133 MHz A9 processing completes transactions quickly.
•High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell
ICP425262AHR battery cell) that easily supports a full 12-hour business day
on a single charge.
•The USB-C port allows for convenient product charging as well as connection
to Android, iOS, and Windows devices.
•Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
•256MB Flash, 128MB DDR of memory
Security
•PCI PED 5.x approved for debit and other PIN-based transactions
•EMV Level 1 type approval.
•Tamper-resistant construction, SSL protocols
E285 INSTALLATION GUIDE 9
CHAPTER 2
Device Setup
This chapter describes the device setup procedure. You will learn about:
•Usage Guidelines
•Unpacking the Shipping Carton
•Examining e285 Device Features
•Examining Connection Port
•Removing the Battery Cover
•Installing the SIM card
•Using the Battery
•Battery Behavior (No Power Pack)
•Connecting the Terminal Power Pack
•Charging the Battery
•Connecting to a Computer
•Conducting Wireless Transactions
•Using the Smart Card Reader
•Using the Magnetic Card Reader
•Using the CTLS Reader
DEVICE SETUP
Usage Guidelines
10 E285 INSTALLATION GUIDE
Usage
Guidelines
Use the following guidelines when using your e285.
Environmental
Factors
•Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the device outdoors.
Personal Security
Considerations
The e285 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
•Hand the e285 directly to the cardholder for PIN entry.
•Encourage the cardholder to hold the e285 close to avoid others from seeing
the information entered.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the device near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e285 is a secure product and any tampering may cause
the device to cease to function properly.
To unpack the
shipping carton 1Remove and inspect the following items:
•e285 unit
•USB-C to USB cable
2Remove all plastic wrapping from the unit and other components.
CAUTION
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUP
Examining e285 Device Features
E285 INSTALLATION GUIDE 11
3Remove the clear protective film from the unit.
4Save the shipping carton and packing material for future repacking or moving
the device.
Examining e285
Device Features
Before you continue the installation process, familiarize yourself with the features
of the e285. (See Figure 2)
Front Panel
The front panel includes the following features:
Figure 2 e285 Device Features (Front Panel)
•A colored capacitive-touch LCD Display
•Two types of keys:
atelephone style keypad (keypads may vary in style).
bThree color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
CAUTION
Do not use a unit that has been damaged or tampered with. The e285 comes
equipped with tamper-evident labels. If a label or component appears damaged
or if the device appears to have been opened, please notify the shipping
company and your Verifone representative or service provider immediately.
NOTE
Charge the e285 device for eight hours before initial use.
LCD DISPLAY
KEYPAD
MAGNETIC
SMART CARD READER
STRIPE READER
POWER
LED
CAUTION
Do NOT paste anything on the keypad surface to avoid malfunction.
DEVICE SETUP
Examining Connection Port
12 E285 INSTALLATION GUIDE
•A smart card reader built into the bottom of the device to process smart card
transactions. For directions on how to use a smart card, see Using the Smart
Card Reader.
•A magnetic card reader, built into the top part of the device for performing
debit or credit card transactions. Swipe the card using the proper direction,
with the magnetic stripe facing up, towards the keypad. For directions on how
to use a magnetic card, see Using the Magnetic Card Reader.
•A Power LED located on the left side that acts as charging indicators.
•A CTLS functionality for contactless payments. For directions on how to
conduct contactless transactions, see Using the CTLS Reader.
•A SIM compartment, built into the bottom of the device inside the back
compartment.
Examining
Connection Port
The e285 device has one primary USB-C port used for power and download.
Figure 3 The e285 Primary USB-C Port
Removing the
Battery Cover
Remove the battery cover to access the battery as well as the SIM slot.
To remove the battery
cover 1Turn off the device.
2Place the device upside down on a soft, clean surface to protect the screen
from scratches.
3Loosen the retaining screw. The retaining screw is captive, which means that it
cannot be fully removed from the slot.
Figure 4 Loosening the Screw to Remove Battery Cover
4Using your fingernail, turn any of the recessed slots located on both sides of
the e285 device, to pry the back cover open.
NOTE
You can also use a coin, flat tip screwdriver, the edge of a card, or any similar
tool.
DEVICE SETUP
Installing the SIM card
E285 INSTALLATION GUIDE 13
Installing the
SIM card
The e285 device supports the installation of a GSM SIM (Subscriber Identity
Module). Use the following procedures to install a SIM card.
To install or replace
the card 1Follow the steps in Installing the SIM card.
2Insert the SIM card with the gold contacts facing down.
Figure 5 Inserting the SIM Card
3Place the battery cover back and tighten the screw.
Figure 6 Returning the Battery Cover
Using the
Battery
The e285 device uses a single cell Li-ion battery. The internal logic of the battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
Battery Features
The following are features of the battery:
•Single Li-ion cell.
•A safety circuit that:
•Prevents cell damage from overcharge, over-discharge, or overheating.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends using
a grounded anti-static wrist strap.
NOTE
The e285 device will only operate when the battery is installed.
DEVICE SETUP
Battery Behavior (No Power Pack)
14 E285 INSTALLATION GUIDE
•Activates when the battery is left in an unused device for extended
periods.
Battery Behavior
(No Power Pack)
The device shifts to power pack mode and starts up automatically when the e285
is connected to a non-battery power source, regardless of the battery charge
state.
Manual Startup
Hold the green key down for about 4 seconds until the device displays the startup
screen.
The device lights up once the power is on.
Manual Shutdown
Hold the red key down for about 4 seconds until the device displays the startup
screen.
NOTE
•The e285 battery pack is not customer changeable and therefore should not
be disconnected and removed.
•Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery, the coin cell battery provides
power to the security circuit.
•Disconnecting and removing the battery, as well as unplugging the device
power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced if drained.
•Conserve battery power by turning the e285 device off when not in use. Keep
the Li-ion battery inserted in the device and power up the device periodically
to check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the USB-C end of the power pack
to the device and plugging the other end of the power pack into a wall outlet.
NOTE
The 4-second power-up delay prevents device startup if the green key is
accidentally held down. The time required to hold the green key down to power
up the device is configurable.
NOTE
The Verifone copyright screen starts and displays a unique copyright screen
once the device loads an application. However, DOWNLOAD NEEDED appears
on screen after the initial Verifone copyright screen if there is no available
application in the device.
NOTE
The screen is blank when the device has no power.
DEVICE SETUP
Connecting the Terminal Power Pack
E285 INSTALLATION GUIDE 15
Connecting the
Terminal Power
Pack
After installing the battery, connect the e285 device to the provided power pack for
initial charging.
Each e285 device comes with power supply (VPN PWR087-300-01-A) used to
connect the device directly to a power outlet and to charge the battery. The e285
unit comes with a universal input power pack capable of operating from voltages
of 100 V to 240 V AC.
To Connect the
Terminal Power
Supply
1Insert the USB-C plug into the USB-C port of the e285, as shown in the figure
below.
Figure 7 e285 Power Supply Connection
2Plug the AC power pack into a wall outlet or powered surge protector.
Once it loads the application, the device starts the initial Verifone copyright screen
and displays a unique copyright screen. If there is no available application in the
device, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright
screen.
Charging the
Battery
After unpacking your e285 device, connect the power pack to the unit for eight
hours or until fully charged.
CAUTION
Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See Specifications for detailed power supply specifications.) Obtain
the appropriately rated power supply before continuing with troubleshooting.
WARNING
Do not plug the power pack into an outdoor outlet or operate the device outdoors.
During a transaction, disconnecting the power by removing the battery or
unplugging the device from a wall power while at very low battery charge may
cause transaction data files not yet stored in the device memory to be lost.
TIP
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
DEVICE SETUP
Connecting to a Computer
16 E285 INSTALLATION GUIDE
The battery has a safety circuit to protect the Li-ion cells from overcharging and
over-discharging. If the battery is over-discharged, the safety circuit shuts down
the battery. The battery must then be recharged to restore operation.
The following table shows the behavior of the LEDs during various system power
states.
Battery Life
Charging and discharging the e285 battery hundreds of times will wear out the
battery. Significantly reduced operating times indicate the need for battery
replacement (see Accessories and Documentation for ordering information).
Connecting to a
Computer
Connect the e285 device to a PC or laptop to download applications.
To Connect to a
Computer 1Insert the USB-C plug into the USB-C port of the e285, as shown in the figure
below.
2Connect the other end of the USB-C plug into the host computer’s USB port.
Figure 8 Connecting to a Host Computer
NOTE
The e285 device automatically shuts off when the battery reaches the critically
low charge state. If this occurs, the battery must be recharged for a minimum of
1/2 hour before it can power the device. It may take several recharge attempts to
reset the safety circuit when charging a battery that has been discharged below
this critical state.
Deep
Sleep Battery
Low Battery
Charging
Charging
Timer Fault /
Battery Fault
Normal
Operation System LED Behavior
YTurn off the LEDs
YRed, 4 Hz rate, 50% duty cycle
(Battery low condition: battery voltage < 3.65V)
YOrange, 1 Hz rate, 50% duty cycle
YOrange on continuously
YGreen on continuously
WARNING
Do not dispose batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose Li-ion batteries in
municipal waste sites.
DEVICE SETUP
Conducting Wireless Transactions
E285 INSTALLATION GUIDE 17
Conducting
Wireless
Transactions
To conduct a wireless transaction:
•Ensure the device is in an optimal position for transmitting.
•Follow the on-screen instructions provided with your application.
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart
Card Transaction 1Position the smart card with the contacts facing upward (see illustration
below).
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 9 Inserting a Smart Card
Using the
Magnetic Card
Reader
Use the magnetic stripe reader to perform credit and debit card transactions.
To Conduct a Debit or
Credit card
Transaction
1Position the card with the magnetic stripe facing backwards.
2To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device, as shown in the illustration below.
Figure 10 Using Magnetic Stripe Card
3Swipe the card through the magnetic card reader.
DEVICE SETUP
Using the CTLS Reader
18 E285 INSTALLATION GUIDE
Using the CTLS
Reader
The e285 supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the surface of
the contactless antenna, located above the keypad and LCD.
Figure 11 Using the CTLS Reader
E285 INSTALLATION GUIDE 19
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the e285 device.
Power
Charging via USB-C to computer system or Verifone-certified power adapter:
5 V DC, 1 A
Temperature
•Operating Temperature: 0° to 50°C (32° to 122°F)
•Operating Humidity: 5% to 95%; RH non-condensing
External
Dimensions
•Length: xxx mm
•Width: xxx mm
•Height: xxx mm
E285 INSTALLATION GUIDE 21
CHAPTER 4
Maintenance
The e285 device has no user-maintainable parts.
Cleaning the
Device
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the e285 battery stay clean and unbent.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your Verifone distributor or service
provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
CAUTION
Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts,
causing bad connections. When operating on battery power and experiencing a
high occurrence of bad or incomplete data transfers, clean the contacts.
E285 INSTALLATION GUIDE 23
CHAPTER 5
Verifone Service and Support
For e285 problems, contact your local Verifone representative or service provider.
For e285 product service and repair information:
•USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your Verifone representative
Returning a
Device for
Service
Before returning a e285, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
To return a device for
service 1Get the following information from the printed labels at the back of each e285
to be returned:
•Product ID, including the model and part number. For example, “e285” and
“M087-XXX-XXX-XXX.”
•Serial number (S/N nnn-nnn-nnn)
2Obtain the MRA number(s) by completing one of the following:
aCall Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “Verifone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
cComplete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm.
NOTE
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
24 E285 INSTALLATION GUIDE
•Address the Subject box with to “Verifone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•Verifone serial number assigned to the e285 you are returning for service
or repair (device serial numbers are located at the back of the unit.
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the Verifone label at the
back of the e285).
Accessories and
Documentation
Verifone produces the following accessories and documentation for the
e285. When ordering, please take note of the part number.
•Verifone online store at www.store.verifone.com
•USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your Verifone representative
Accessories
Documentation
NOTE
One MRA number must be issued for each e285 you return to Verifone, even if
you are returning several of the same model.
Verifone Certified Power Adapter PWR087-300-01-A
Verifone Cleaning Kit 02746-01
e285 Certifications and Regulations Sheet VPN DOC087-501-EN
e285 Quick Installation Guide VPN DOC087-502-EN
E285 INSTALLATION GUIDE 25
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e285 successfully. Typical examples of
malfunction you may encounter while operating your e285 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
Device Does Not
Start
•Ensure that the battery charge state is not below the critically low level.
•Replace or recharge the battery.
•Check if the battery is properly inserted.
•Ensure that you pressed the green ENTER/ON key for approximately four
seconds, until the unit lights up.
Device Display
Does Not Show
Correct/
Readable Info
•Replace or recharge the battery.
•Connect the e285 into a known-good power supply (if available) to see if this
clears the problem.
•If the problem persists, contact your local Verifone representative for
assistance.
NOTE
The e285 comes equipped with tamper-evident labels. The e285 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.
CAUTION
Use only a Verifone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Battery Does Not Charge
26 E285 INSTALLATION GUIDE
Battery Does Not
Charge
The e285 battery must initially receive a full charge to ensure proper operation.
Blank Display
When the e285 device display screen does not show correct or clearly readable
information:
•The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•Check device power connection.
•Remove and reapply power to the device.
•If the problem persists, contact your local Verifone service provider.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local Verifone representative.
NOTE
•Allow the e285 device to remain connected to the power pack for eight hours
to ensure the battery receives a full charge.
•Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery the coin cell battery provides
power to the security circuit.
•Uninstalling the battery and unplugging the device power pack reduce the life
of the coin cell battery, which does not recharge and must be replaced if
drained.
•Conserve battery power by turning the e285 device off when not in use. Keep
the Li-ion battery inserted in the device and power up the device periodically
to check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching USB end of the power pack to the
device and plugging the other end of the power pack into a wall outlet.
•The e285 device automatically shuts off when the battery reaches the
critically low charge state. If this occurs, the battery must recharge a
minimum of 1/2 hour before it can power the device. It may take several
recharge attempts to reset the safety circuit when charging a battery that has
been discharged below this critical state.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
E285 INSTALLATION GUIDE 27
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the e285 card reader, the
black magnetic stripe on the card should face down and outward, away from
the keypad (see Figure 10).
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•Contact your Verifone distributor or service provider.
•If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the SIM card is properly inserted (see Installing the SIM card).
•Contact your Verifone distributor or service provider.
•If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Signal Strength
•On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.
•Ensure that the radio has been activated by your service provider.
e285
Installation Guide
Verifone Part Number DOC087-513-EN-A, Revision A
Verifone, Inc.
1-800-Verifone
www.verifone.com

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