Verifone E285BTWF Point of Sale Terminal User Manual DOC087 513 EN
VeriFone Inc Point of Sale Terminal DOC087 513 EN
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| Document ID | 3560362 |
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| Document Description | User Manual |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 70.62kB (882788 bits) |
| Date Submitted | 2017-09-13 00:00:00 |
| Date Available | 2017-09-13 00:00:00 |
| Creation Date | 2017-01-17 16:57:13 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2017-09-13 15:11:34 |
| Document Title | DOC087-513-EN.book |
| Document Creator | FrameMaker 9.0 |
| Document Author: | Michael_P6 |
e285 Installation Guide V NF Verifone Part Number DOC087-513-EN-A, Revision A.1 e285 Installation Guide © 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty: For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. V NF Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC087-513-EN-A, Revision A.1 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 V NF Triple Radio Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 2 Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining e285 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 11 11 12 12 13 13 13 14 14 14 15 15 16 16 17 17 17 18 C HA P TE R 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 E285 INSTALLATION GUIDE C ONTENTS C H AP T ER 4 Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 C H AP T ER 5 Verifone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 C H AP T ER 6 Troubleshooting Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Guidelines Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25 V NF Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E285 INSTALLATION GUIDE 26 26 26 27 PREFACE This guide is your primary source of information for setting up the e285. Audience Organization This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e285. Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how to select a location, establish power connection, and install the SIM/SAM card. V NF Chapter 3, Specifications. Discusses power requirements and dimensions of the e285. Chapter 4, Maintenance. Explains how to maintain your e285. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. Related Documentation To learn more about the e285, refer to the following set of documents: e285 Certifications and Regulations Sheet e285 Quick Installation Guide e285 Reference Guide e285 Security Policy VPN DOC087-X01-EN VPN DOC087-X02-EN VPN DOC087-X04-EN VPN DOC087-X05-EN E285 INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PIN pad port. The caution symbol indicates possible hardware or software failure, or loss of data. The device is not waterproof or dustproof, and is intended for indoor use only. The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the device near water. V NF NOTE CAUTION WARNING Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym AC E285 INSTALLATION GUIDE ON Acronym Definitions IS EDefinitions Alternating Current ARM Acorn RISC Machine EMV Europay MasterCard and VISA LCD Liquid Crystal Display LED Light Emitting Diode NFC Near Field Communication MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN Entry Device PIN Personal Identification Number SIM Subscriber Identity Module USB Universal Serial Bus VPN Verifone Part Number CHAPTER 1 Device Overview This chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, makining it easy to process a transaction anywhere. It provides mobile payment capabilities via GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution – featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities. DIMAGE PLACEHOLDER V N FACTUAL ILLUSTRATION TO FOLLOW The e285’s capacitive-touch with physical keypad design makes it easily pocketable while still accepting all payment methods - MSR, PSCR, Contactless and wallets. The easy to read color touch screen is capable of signature capture and is fully supported by Verifone’s developer toolkits that provide everything needed to transform ideas into applications. Figure 1 The e285 Unit Key Features • 133 MHz A9 processor delivers I IS power and usability in a convenient “hand-over” design. E • Multi-application operating environment. • Advanced memory architecture to meet tomorrow’s needs. • 32-bit processing and multi-tasking capabilities. • Offers unsurpassed performance on EMV smart card transactions. • Security architecture exceeds specifications for PCI-PED and sophisticated file authentication. • Multiple connectivity and contactless options. • Drop-resistant design minimizes breakage. E285 INSTALLATION GUIDE D EVICE O VERVIEW Features and Benefits Features and Benefits The e285 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio • Performance Modern Application • Environment • The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio delivers fast, wireless payment convenience, fewer dropped transactions and flexible point-of-sale options. Reliable operating system and powerful tools to create richer customer experiences. Common Engage software architecture enables faster and more cost effective application development. V NF Accepts All Forms • of Payment On-theGo Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and mobile wallets along with a 2.8-inch color touch screen capable of signature capture. Exceptional Ease of • Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input. • Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card. • The e285 size is easily able to be dropped in most pockets. Performance and • Durability • • • Powerful 133 MHz A9 processing completes transactions quickly. High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell ICP425262AHR battery cell) that easily supports a full 12-hour business day on a single charge. The USB-C port allows S for convenient product charging as well as connection to Android, iOS, and VWindows devices. Rounded corners to minimize breakage and drop-resistant to 3 feet on concrete surfaces. • Security • E285 INSTALLATION GUIDE 256MB Flash, 128MB DDR of memory PCI PED 5.x approved for debit and other PIN-based transactions • EMV Level 1 type approval. • Tamper-resistant construction, SSL protocols CHAPTER 2 Device Setup This chapter describes the device setup procedure. You will learn about: • Usage Guidelines • Unpacking the Shipping Carton • Examining e285 Device Features • Examining Connection Port • Removing the Battery Cover • Installing the SIM card • Using the Battery • Battery Behavior (No Power Pack) • Connecting the Terminal Power Pack • Charging the Battery • Connecting to a Computer • Conducting Wireless Transactions • Using the Smart Card Reader • Using the Magnetic Card Reader • Using the CTLS Reader E285 INSTALLATION GUIDE D EVICE S ETUP Usage Guidelines Usage Guidelines Use the following guidelines when using your e285. Environmental • Factors CAUTION Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. • Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the device outdoors. The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Personal Security The e285 is a handover device. Always exercise extreme caution when Considerations conducting transactions especially during PIN entry. • Hand the e285 directly to the cardholder for PIN entry. • Encourage the cardholder to hold the e285 close to avoid others from seeing the information entered. Electrical • Considerations • • Unpacking the Shipping Carton Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the device near water or in moist conditions. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 shipping carton Remove and inspect the following items: • e285 unit • USB-C to USB cable 2 Remove all plastic wrapping from the unit and other components. 10 E285 INSTALLATION GUIDE D EVICE S ETUP Examining e285 Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e285 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device. NOTE Charge the e285 device for eight hours before initial use. Examining e285 Device Features Before you continue the installation process, familiarize yourself with the features of the e285. (See Figure 2) Front Panel The front panel includes the following features: MAGNETIC STRIPE READER LCD DISPLAY POWER LED KEYPAD SMART CARD READER Figure 2 e285 Device Features (Front Panel) • A colored capacitive-touch LCD Display • Two types of keys: a telephone style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (from left to right: CANCEL, CLEAR, ENTER). CAUTION Do NOT paste anything on the keypad surface to avoid malfunction. E285 INSTALLATION GUIDE 11 D EVICE S ETUP Examining Connection Port Examining Connection Port • A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader. • A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card using the proper direction, with the magnetic stripe facing up, towards the keypad. For directions on how to use a magnetic card, see Using the Magnetic Card Reader. • A Power LED located on the left side that acts as charging indicators. • A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader. • A SIM compartment, built into the bottom of the device inside the back compartment. The e285 device has one primary USB-C port used for power and download. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 3 Removing the Battery Cover The e285 Primary USB-C Port Remove the battery cover to access the battery as well as the SIM slot. To remove the battery 1 cover Turn off the device. 2 Place the device upside down on a soft, clean surface to protect the screen from scratches. 3 Loosen the retaining screw. The retaining screw is captive, which means that it cannot be fully removed from the slot. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 4 Loosening the Screw to Remove Battery Cover 4 Using your fingernail, turn any of the recessed slots located on both sides of the e285 device, to pry the back cover open. NOTE 12 E285 INSTALLATION GUIDE You can also use a coin, flat tip screwdriver, the edge of a card, or any similar tool. D EVICE S ETUP Installing the SIM card Installing the SIM card The e285 device supports the installation of a GSM SIM (Subscriber Identity Module). Use the following procedures to install a SIM card. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace 1 the card Follow the steps in Installing the SIM card. 2 Insert the SIM card with the gold contacts facing down. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 5 Inserting the SIM Card 3 Place the battery cover back and tighten the screw. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 6 Using the Battery Returning the Battery Cover The e285 device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The e285 device will only operate when the battery is installed. Battery Features The following are features of the battery: • Single Li-ion cell. • A safety circuit that: • Prevents cell damage from overcharge, over-discharge, or overheating. E285 INSTALLATION GUIDE 13 D EVICE S ETUP Battery Behavior (No Power Pack) • NOTE Battery Behavior (No Power Pack) Activates when the battery is left in an unused device for extended periods. • The e285 battery pack is not customer changeable and therefore should not be disconnected and removed. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery, the coin cell battery provides power to the security circuit. • Disconnecting and removing the battery, as well as unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. • Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet. The device shifts to power pack mode and starts up automatically when the e285 is connected to a non-battery power source, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the device displays the startup screen. NOTE The 4-second power-up delay prevents device startup if the green key is accidentally held down. The time required to hold the green key down to power up the device is configurable. The device lights up once the power is on. NOTE The Verifone copyright screen starts and displays a unique copyright screen once the device loads an application. However, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen if there is no available application in the device. Manual Shutdown Hold the red key down for about 4 seconds until the device displays the startup screen. NOTE The screen is blank when the device has no power. 14 E285 INSTALLATION GUIDE D EVICE S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack After installing the battery, connect the e285 device to the provided power pack for initial charging. CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. WARNING Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost. Each e285 device comes with power supply (VPN PWR087-300-01-A) used to connect the device directly to a power outlet and to charge the battery. The e285 unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC. To Connect the 1 Terminal Power Supply Insert the USB-C plug into the USB-C port of the e285, as shown in the figure below. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 7 e285 Power Supply Connection 2 Plug the AC power pack into a wall outlet or powered surge protector. TIP To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Once it loads the application, the device starts the initial Verifone copyright screen and displays a unique copyright screen. If there is no available application in the device, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen. Charging the Battery After unpacking your e285 device, connect the power pack to the unit for eight hours or until fully charged. E285 INSTALLATION GUIDE 15 D EVICE S ETUP Connecting to a Computer The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. The following table shows the behavior of the LEDs during various system power states. Deep Sleep Battery Low Battery Charging Charging Timer Fault / Battery Fault Normal Operation System LED Behavior Turn off the LEDs Red, 4 Hz rate, 50% duty cycle (Battery low condition: battery voltage < 3.65V) Orange, 1 Hz rate, 50% duty cycle Orange on continuously Green on continuously Battery Life Charging and discharging the e285 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. WARNING Connecting to a Computer Connect the e285 device to a PC or laptop to download applications. To Connect to a 1 Computer Insert the USB-C plug into the USB-C port of the e285, as shown in the figure below. 2 Connect the other end of the USB-C plug into the host computer’s USB port. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 8 16 E285 INSTALLATION GUIDE Connecting to a Host Computer D EVICE S ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the device is in an optimal position for transmitting. Transactions • Using the Smart Card Reader Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position the smart card with the contacts facing upward (see illustration below). 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 9 Using the Magnetic Card Reader Inserting a Smart Card Use the magnetic stripe reader to perform credit and debit card transactions. To Conduct a Debit or 1 Credit card Transaction 2 Position the card with the magnetic stripe facing backwards. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 10 Using Magnetic Stripe Card 3 Swipe the card through the magnetic card reader. E285 INSTALLATION GUIDE 17 D EVICE S ETUP Using the CTLS Reader Using the CTLS Reader The e285 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 11 18 E285 INSTALLATION GUIDE Using the CTLS Reader CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e285 device. Power Charging via USB-C to computer system or Verifone-certified power adapter: 5 V DC, 1 A Temperature • • Operating Temperature: 0° to 50°C (32° to 122°F) Operating Humidity: 5% to 95%; RH non-condensing External • Dimensions • Length: xxx mm • Height: xxx mm Width: xxx mm E285 INSTALLATION GUIDE 19 CHAPTER 4 Maintenance The e285 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the e285 battery stay clean and unbent. CAUTION Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider. E285 INSTALLATION GUIDE 21 CHAPTER 5 Verifone Service and Support For e285 problems, contact your local Verifone representative or service provider. For e285 product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning a e285, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for 1 service Get the following information from the printed labels at the back of each e285 to be returned: • Product ID, including the model and part number. For example, “e285” and “M087-XXX-XXX-XXX.” • Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following: a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “Verifone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. c Complete the Inquiry Contact Form at http://www.verifone.com/ aboutus/contact/contact_form.cfm. E285 INSTALLATION GUIDE 23 VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation Accessories Documentation 24 E285 INSTALLATION GUIDE • Assigned MRA number(s). • Verifone serial number assigned to the e285 you are returning for service or repair (device serial numbers are located at the back of the unit. • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the Verifone label at the back of the e285). Verifone produces the following accessories and documentation for the e285. When ordering, please take note of the part number. • Verifone online store at www.store.verifone.com • USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Verifone Certified Power Adapter PWR087-300-01-A Verifone Cleaning Kit 02746-01 e285 Certifications and Regulations Sheet VPN DOC087-501-EN e285 Quick Installation Guide VPN DOC087-502-EN CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e285 successfully. Typical examples of malfunction you may encounter while operating your e285 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. NOTE The e285 comes equipped with tamper-evident labels. The e285 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not • Start • Ensure that the battery charge state is not below the critically low level. Replace or recharge the battery. • Check if the battery is properly inserted. • Ensure that you pressed the green ENTER/ON key for approximately four seconds, until the unit lights up. Device Display • Does Not Show • Correct/ Readable Info • Replace or recharge the battery. Connect the e285 into a known-good power supply (if available) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. E285 INSTALLATION GUIDE 25 TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display The e285 battery must initially receive a full charge to ensure proper operation. • Allow the e285 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit. • Uninstalling the battery and unplugging the device power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. • Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet. • The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must recharge a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. When the e285 device display screen does not show correct or clearly readable information: • The battery pack may not be connected properly. Remove and reinstall the battery pack. • Check device power connection. • Remove and reapply power to the device. • If the problem persists, contact your local Verifone service provider. Keypad Does If the keypad does not respond properly: Not Respond • Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. 26 E285 INSTALLATION GUIDE • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. • If the problem persists, contact your local Verifone representative. TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the e285 card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure 10). • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your Verifone distributor or service provider. • If the manual transaction does not work, proceed to Check the Signal Strength. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the SIM card is properly inserted (see Installing the SIM card). • Contact your Verifone distributor or service provider. • If the manual transaction does not work, proceed to Check the Signal Strength. Check the Signal Strength • On-screen signal-strength indicator displays at least one bar to indicate connectivity to radio network. • Ensure that the radio has been activated by your service provider. E285 INSTALLATION GUIDE 27 Verifone, Inc. 1-800-Verifone www.verifone.com e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A
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