Verifone M400WIFIBT Multilane Point of Sale Terminal User Manual M400 Installation Guide
VeriFone Inc Multilane Point of Sale Terminal M400 Installation Guide
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| Document ID | 3643494 |
| Application ID | XkCNoYPsdsxcIfdNKl9uuA== |
| Document Description | Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 287.96kB (3599470 bits) |
| Date Submitted | 2017-11-17 00:00:00 |
| Date Available | 2017-12-12 00:00:00 |
| Creation Date | 2017-03-23 08:46:21 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2017-03-23 12:44:14 |
| Document Title | M400 Installation Guide |
| Document Creator | FrameMaker 7.1 |
| Document Author: | VPD |
M400 Installation Guide V NF Verifone Part Number DOC445-003-EN-A, Revision A.7 M400 Installation Guide © 2017 Verifone, Inc. All rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e written permission of Verifone, Inc. The in formation cont ained in this d ocument is subj ect to chan ge wi thout notice. Alth ough Verifone ha s attempted to en sure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Verifone, and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments in this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC445-003-EN-A, Revision A.7 CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 10 CHAPTER 2 Setup Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M400 Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powered USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Berg Adaptor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ICE Cubes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ICE Cube Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported ICE Cube Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibrate Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M400 WiFi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 11 12 12 12 13 13 14 15 15 16 16 17 17 17 18 19 22 22 23 24 25 25 26 26 27 27 27 27 M400 INSTALLATION GUIDE C ONTENTS Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 CHAPTER 3 Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 31 31 31 31 31 31 31 31 32 32 32 32 32 32 32 CHAPTER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Cleaning Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Smart Card Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 CHAPTER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 CHAPTER 6 Troubleshooting Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Guidelines Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 41 Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 M400 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal. Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Related Documentation Refer to the following set of documents to learn more about the terminal: M400 Certifications and Regulations VPN - DOC445-001-EN M400 Series Quick Installation Guide VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN VOS Programmers Manual VPN - DOC00501 M400 INSTALLATION GUIDE P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention M400 INSTALLATION GUIDE Document Conventions Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. NOTE The pencil icon is used to highlight important information. RS232-type devices do not work on the M400 communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Do not use the terminal near water due to risk of shock. P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Standard AES Advanced Encryption Standard Algorithm API Application Programming Interface ARM Advanced RISC Machine BBM Battery Backed Memory CAPK Certification Authority Public Key CBC Cipher Block Chaining mode DEA/DES Data Encryption Algorithm/Standard DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 ECR Electronic Cash Register EMV Joint Europay, MasterCard and Visa Standard FSM Fiscal Module MAC Message Authentication Code MMU Memory Management Unit MSAM Multiple Secure Access Module OS Operating System PIN Personal Identification Number POS Point-of-Sale RFID Radio Frequency Identification SAM Secure Access Module SC Smart Card (Integrated Chip Card) SD Secure Digital SR Ship Release SRAM Static Random Access Memory UI User Interface USB Universal Serial Bus Wi-Fi Wireless Fidelity M400 INSTALLATION GUIDE P REFACE Guide Conventions M400 INSTALLATION GUIDE CHAPTER 1 Terminal Overview A media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software. The terminal features a color 5” IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module. M400 WiFi/BT supports 802.11 a/b/g/n Wireless Fidelity (Wi-Fi) and Bluetooth (BT), while the M400 BT variant supports Bluetooth (BT) including BLE with iBeacon and Eddystone profiles . Figure 1 M400 Terminal M400 INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease of • Use • Touchscreen for icon-based applications or electronic signature capture support. • Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen. • Bi-directional magnetic stripe card reader with an extended blade for optimal card reading. • Audio jack to facilitate accessibility for the visually impaired. Performance and • Durability • Fast transactions due to powerful 1 GHz ARM Cortex A9 processor. • 256 MB of flash memory and 512 MB SDRAM with removable uSD. Security • Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features. PCI 4.x approved for debit and other PIN-based transactions. • EMV Level 1 Type Approval. • Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. • With Kensington lock feature resident in the terminal as part of the case. Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. • On-screen tap zone for optimized user experience. • Accepts EMV, NFC, and mag-stripe contactless payments as well as PINbased transactions. Communication • Technology • M400 INSTALLATION GUIDE Rounded corners and drop resistant to three feet on concrete floor to minimize breakage. • Contactless • Capability 10 Large 5” LCD display for unlimited application possibilities and easy readability under various lighting conditions. Bluetooth: Simple, plug-and-play installation for locations that need shortrange wireless capability. Eddystone and iBeacon profiles are also supported. Wi-Fi: Ideal for retailers that need multiple wireless devices and have an existing IP infrastructure (M400 WiFi-BT only). CHAPTER 2 Setup This chapter describes the setup procedure for: Terminal Location • Terminal Location. • Inside the Shipping Carton. • Terminal Features. • Connection Ports. • M400 Connection Options. • MSAM Card. • Terminal Power Source. • Calibrate Touch Panel. • Smart Card Reader. • Magnetic Card Reader. • Contactless Smart Card Transaction. • M400 WiFi/BT Support. • Optional Accessories. The following are guidelines used to select an ideal location for the terminal. Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone. • Select a location near a power outlet, POS, ECR, or computer connected to the terminal. Do not string cables or cords across a walkway for safety. Environmental • Factors Do not use the unit where there is high heat, dust, humidity, moisture, caustic chemicals or oils. • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the terminal outdoors. M400 INSTALLATION GUIDE 11 S ETUP PIN Protection Measures CAUTION The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. WARNING Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage. Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION PIN Protection Measures Using an enclosed metal frame or mount may negatively affect contactless performance Use the following techniques to provide effective screening of PIN-Entry Devices (PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice. • 12 M400 INSTALLATION GUIDE Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include: • Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check-in stand design. • Position the terminal so that it is angled in such a way that PIN spying is difficult. • Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. • Position in-store security cameras so that the PIN-entry keypad is not visible. S ETUP PIN Protection Measures The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in queue No action needed Do not install within view of cameras Method Cashier Countertop without stand Countertop with stand Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of: • Signage on the PED • Prompts on the display, possibly with a click-through screen • Literature at the point of sale • A logo for safe PIN-entry process. Ensuring User Use the following guidelines to protect the user’s privacy when he enters his Privacy personal identification number (PIN): • The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user. • You can secure PIN entry by installing a Privacy Shield (optional). Mounting Verifone recommends the use of an approved stand for all mounting situations. Considerations Position the terminal conveniently in relation to power, POS, ECR, and LAN connections. Ensure the M400 terminal is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand. NOTE Special care is required when mounting the M400 terminal in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields which may interfere with M400 terminal. Always select mounting locations at least six feet from doorway units and at least 18 inches from surface mounted deactivator pads. M400 INSTALLATION GUIDE 13 S ETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the To unpack the shipping carton: Shipping Carton 1 Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following: NOTE • Terminal • Connectivity cable Power supply, connectivity cubes, and base module are shipped separately or depending on customer requirements. 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. 14 M400 INSTALLATION GUIDE S ETUP Terminal Features Terminal Features Familiarize yourself with the terminal features before continuing with the installation process: TOUCH SCREEN DISPLAY TELCO-STYLE KEYPAD MAGNETIC CARD READER AUDIO JACK SMART CARD READER Figure 2 M400 Features Front Panel The front panel offers the following features: • A touchscreen display. • A set of keys that include: • A 12-key, telco-style keypad (keypads may vary in style). • Three function keys at the bottom of the keypad (from left to right: CANCEL, CLEAR, ENTER). • A magnetic card reader, built into the right side. LEDs shows the proper swipe direction, with the stripe facing down and towards the keypad. • A smart card reader, built into the unit’s front side. An icon indicates the proper card position and insertion direction. • A 3.5 mm audio jack to facilitate accessibility for the visually impaired. NOTE On screen PIN entry is NOT supported. M400 INSTALLATION GUIDE 15 S ETUP Connection Ports Connection Ports The terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector. Connecting Cables To connect required cable connections and other devices: and other Devices 1 Unscrew and remove cable cover as shown below. Figure 3 Removing Cable Cover 2 Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options. See Figure 7 for reference. Figure 4 USB Type C Cable Connected on the Rear of the Unit 3 Close cable compartment as shown below (optional). Figure 5 16 M400 INSTALLATION GUIDE Closing Cable Compartment with Cable Cover S ETUP M400 Connection Options M400 Connection Options The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB Cable Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type. Figure 6 Powered USB Cable (USB Type C) Berg Adaptor Cable Berg adaptor cable (PN CBL445-100-01-A) connects the M400 terminal to legacy berg connection systems. M400 supports the following Berg cables. Verifone Cable Cable Color Power Audio P/N COM1 COM2 Tailgate/ COM3 10BT Ethernet PoE USB 1.1 Host USB 1.1 Device 1 (Powered USB) 23998-02-R Yellow 24173-02-R Purple 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Female SDL-4) 3 (RJ-45) 1 (RJ-45) 23741-02-R Blue 1 (RJ-45) 1 (RJ-45) 1 COM3 (RJ-45) 1 (RJ-45) 1 (Type A) 23745-02-R Brown 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Female 1 (RJ-45) SDL-4) 1 (RJ-45) 26838-02-R White 1 (RJ-45) 1 (RJ-45) 1 COM3 (RJ-45) 1 (RJ-45) 1 (Powered USB) 23739-02-R Red 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Male SDL-4) 1 (RJ-45) 1 (Type A) 223740-02-R Green 1 (RJ-45) 1 (RJ-45) 1 COM3 (Male DB9) 1 (RJ-45) 1 (Type A) M400 INSTALLATION GUIDE 17 S ETUP M400 Connection Options ICE Cubes A set of modules that allow easy, economical, and efficient custom configuration of communications options. Each configuration is comprised of a base module, an end cap, and a combination of other modules that support different communications interfaces, see Figure 7 as an example. USB COM Ethernet Switch Tailgate Figure 7 Sample ICE Cube Assembly Refer to ICE Cube Modules for more information. NOTE 18 M400 INSTALLATION GUIDE Appearance and number of ICE Cubes vary depending on customer requirements. S ETUP M400 Connection Options ICE Cube Modules A device that offers cost effective, flexible, and specific connectivity options. These modules are attached to the ICE base module to meet specific customer requirements. The available module functions are provided below: Base Module (PN 445-101-01-A) Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules. It has: • Interface to the M400 terminal • Power supply connection (12 V 1 A) • Audio out connection (line level stereo) • ICE cube connection bus to connect to additional cubes. Figure 8 Base Module RS-232 Serial Interface Module (PN 445-102-01-A) This module has: • ICE cube bus in • ICE cube bus out • RJ-50 with RS-232 serial connections Figure 9 RS-232 Serial Interface Module M400 INSTALLATION GUIDE 19 S ETUP M400 Connection Options USB Interface Module (PN 445-103-01-A) This module has: • ICE cube bus in • ICE cube bus out • RJ-50 with USB signals Figure 10 USB Interface Module Ethernet Interface Module (PN 445-104-01-A) This module support 10/100 Mbits/sec and has: • ICE cube bus in • ICE cube bus out • RJ-50 with Ethernet signals Figure 11 20 M400 INSTALLATION GUIDE Ethernet Interface Module S ETUP M400 Connection Options Ethernet Switch Interface Module (PN 445-105-01-A) This module has a 2 port Ethernet switch and supports 10/100 Mbits/sec and has: • Ice cube bus in • Ice cube bus out • Two RJ-50 with USB signals Figure 12 Ethernet Switch Interface Module Tailgate Interface Module (PN 445-106-01-A) This module has: • ICE cube bus in • ICE cube bus out • RJ-50 with tailgate signals Figure 13 Tailgate Interface Module M400 INSTALLATION GUIDE 21 S ETUP Micro SD Card Supported ICE Cube The currently supported ICE cubes configurations are: Configurations Configuration Type Part Number Description USB CBL445-002-00-A Base Module + USB Module 2 USB Ports CBL445-003-00-A Base Module + USB Module + USB Module Serial CBL445-004-00-A Base Module + Serial Module 2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate Module Ethernet CBL445-006-00-A Base Module + Ethernet Module Ethernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB Module Ethernet with Serial (COM2) CBL445-008-00-A Base Module + Ethernet Module + Serial Module Ethernet with Tailgate CBL445-009-00-A Base Module + Ethernet Module + Tailgate Module Ethernet Switch CBL445-010-00-A Base Module + Ethernet Switch Module Ethernet Switch with Tailgate CBL445-011-00-A Base Module + Ethernet Switch Module+ Tailgate Micro SD Card M400 supports micro SD for additional memory. Installing or To install or replace Micro SD card: Replacing Micro SD Card 1 Turn off the terminal. 2 Place the terminal face down on a soft and clean surface. 3 Remove cable cover as shown in Figure 3. 4 Insert the micro SD card into its slot. μ Figure 14 Inserting a Micro SD Card To replace Micro SD card, gently slide out the old micro SD card before inserting a new one. 22 M400 INSTALLATION GUIDE S ETUP MSAM Card MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or To install or replace MSAM cards: Replacing MSAM Card 1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface. 3 Remove the cable cover of the unit. 4 Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. Figure 15 NOTE SAM Insertion Position the card’s gold contacts facing upward toward the user. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. To replace SAM card, gently slide out the old SAM card before inserting a new one. M400 INSTALLATION GUIDE 23 S ETUP Terminal Power Source Terminal Power Source The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once power source is removed. WARNING Do not connect the terminal to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-01-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Connecting M400 To connect M400 terminal to a power source: Terminal to a Power Source 1 Connect the Powered USB cable (PN CBL445-003-01-A) to the USB Type C port at the back of the terminal. Figure 16 Connecting Base Cable to Terminal 2 Plug in power supply to the power connection port on the base module. 3 Plug the AC power cord into a wall outlet or power surge protector. 4 Close cable cover (optional). 24 M400 INSTALLATION GUIDE S ETUP Calibrate Touch Panel Calibrate Touch Panel The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct. Calibrating Touch To calibrate the touch screen: Screen 1 Access System Mode. Login using Supervisor user profile. 2 Select Administration. 3 Select Calibrate Touch Panel. 4 A message is displayed on the screen, press OK to start calibration. 5 Follow on-screen prompts or instructions. Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Using the Smart Card To use the smart card reader: Reader 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly. 3 Remove the card only when the display indicates the transaction is complete. Figure 17 CAUTION Smart Card Reader Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. M400 INSTALLATION GUIDE 25 S ETUP Magnetic Card Reader Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card To use the smart card reader (credit/debit card transaction): Reader (Credit/Debit Card Transaction) 1 Position a magnetic card with the stripe in the card reader 2 Swipe it through the magnetic card reader. Figure 18 Contactless Smart Card Transaction Using the Magnetic Card Reader The terminal support contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Performing a To perform a contactless smart card transaction: Contactless Smart Card Transaction 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the terminal display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 19 CAUTION 26 M400 INSTALLATION GUIDE Contactless Smart Card Transaction Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. S ETUP M400 WiFi/BT Support M400 WiFi/BT Support M400 WiFi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports Eddystone and iBeacon profiles only. Wireless M400 supports wireless transactions. Wireless transactions occur when initialized Transaction by an application. Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Privacy Shield The privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction. Figure 20 M400 Privacy Shield Installing the Privacy To install a privacy shield: Shield 1 Squeeze in sides to slide in hooks into the slot. Figure 21 Installing the Privacy Shield M400 INSTALLATION GUIDE 27 S ETUP Optional Accessories 2 Release to lock-in hooks in place. Figure 22 Privacy Shield attached to Terminal Stand A mounting device that serves as the terminal’s docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience. 45 Figure 23 M400 Series Stand Docking the Terminal To dock the terminal on the stand: on the Stand 1 Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal. Figure 24 28 M400 INSTALLATION GUIDE Docking Terminal onto the Stand S ETUP Optional Accessories 2 Slide down terminal to lock in place. Figure 25 Locking Terminal in Place Undocking the To undock the terminal from the stand: Terminal from the Stand 1 Slide off terminal upward to unhook the terminal from the stand. Figure 26 Undocking Terminal from the Stand 2 Lift terminal off the stand. Figure 27 Lifting Terminal off the Stand M400 INSTALLATION GUIDE 29 S ETUP Optional Accessories NOTE When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience. External and The ICE Cube, while connected to a terminal, supports peripheral devices Optional Devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and PINpad through a serial or USB Host connection. See Figure 7 for reference. CAUTION Remove the power cord from the base module before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s). 30 M400 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • Power Pack • 12 V DC, 1 A PWR445-001-01-A • UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz • Output rated: 12 V DC, 1 A, 12 W Temperature • • External • Dimensions • • Weight • Processor • Memory • Display • Operating temperature: -5° to 50° C (23° to 122° F) Storage temperature: -20° to 60° C (-4° to 140° F) Length: 173 mm (6.81 in.) Width: 175 mm (6.89 in.) Depth: 43 mm (1.69 in.) Unit weight: 430 g 1 GHz ARM Cortex A9 256 MB of flash memory and 512 MB SDRAM 5” IPS LCD Magnetic Card • Reader Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart • Card • ISO 7816, 1.8 V, 3 V, 5 V Synchronous and asynchronous cards M400 INSTALLATION GUIDE 31 S PECIFICATIONS SAM Card Reader SAM Card Reader SD Card Reader Integrated Contactless Reader The terminal has two dual stacking Security Access Modules (SAMs) card slots. The terminal has one Micro Secure Digital (SD) card slot. ISO 14443, ISO 18092, EMV, FeliCa Keypad • Audio Jack • Three color-coded function keys below the keypad • Keys can be simulated on touchscreen 3.5 mm headphone jack Peripheral Ports • • Security 32 M400 INSTALLATION GUIDE 12-key Telco-style keypad one USB Type C port for ICE Cube Base module connection. one Micro-USB port for a graphometric stylus connection. Complies to PCI 4.x requirements, as well as many regional security requirements. CHAPTER 4 Maintenance and Cleaning Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it. • Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature. • Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. • Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, and dry cloth for cleaning. • Do not paint the device. Paint can clog the moving parts and prevent proper operation. • Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot. • Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the device’s outer casing is opened. These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. M400 INSTALLATION GUIDE 33 M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following are additional safety information in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your device’s performance or damage it. Potentially Do not use this device in any area with a potentially explosive atmosphere. Follow Explosive all signs and instructions. Potentially explosive atmospheres include areas where Environments you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Magnetic Stripe The Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to Cleaner once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers. Smart Card Cleaner The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02). Cleaning the SCR To clean the SCR: 1 Inspect the terminal’s SCR for presence of foreign objects before cleaning Customer Smart Card. a If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2. CAUTION Send your terminal to a Verifone authorized repair center if foreign objects are found in the SCR at any timeduring SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void terminal warranty. 2 Clean the SCR with approved or recommended Verifone cleaning card. It is advised to use new cleaning cards at all times. NOTE 34 M400 INSTALLATION GUIDE If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR terminals or Petroleum SCR. 3 Test the SCR after cleaning. a If SCR tests out okay as “passing”, then the unit is ready for Customer Smart Card use. b If SCR tests out as “failing”, then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning. M400 INSTALLATION GUIDE 35 M AINTENANCE AND C LEANING Additional Safety Information 36 M400 INSTALLATION GUIDE CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: Service Returns NOTE • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. • International – Contact your Verifone representative. You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Returning One or 1 More Terminals for Repair or Replacement Gather the following information from the printed labels on the bottom of each terminal to be returned: • Product ID, including the model and part number. For example, “M400”, “m445-xxx-xx”, and “PTID xxxxxxxx.” • Serial number (S/N xxx-xxx-xxx). 2 Obtain the MRA numbers by completing the following: • Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time. • Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-9534172 (U.S.). • Address the fax clearly to the attention of the “Verifone MRA Dept.” Include a telephone number where you can be reached and your fax number. • Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. • Address the Subject box with to “Verifone MRA Dept.” M400 INSTALLATION GUIDE 37 S ERVICE AND S UPPORT Accessories and Documentation • NOTE Reference the model and part number in the Note box One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s). • Verifone serial number assigned to the terminal you are returning for service or repair (serial numbers are located on the bottom of the unit). • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the Verifone label on the bottom of the terminal). Verifone produces accessories and documentation for the terminal. Refer to the part number in the left column when ordering. Verifone Online Store at www.store.verifone.com • USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Below are accessories used with your terminal. Contact your Verifone distributor to determine which of the accessories fit your requirements. Table 1 38 M400 INSTALLATION GUIDE Accessories and VPNs Accessory Part Number Description Power pack PWR445-001-01-A M400 DC power pack Verifone cleaning Kit VPN 02746-01 Cleaning kit Privacy Shield PPL445-013-01-A PCI Privacy Shield Stand TBD Multilane Stand Stylus STY445-001-01-A Passive Stylus Holster PPL445-008-01-A Stylus Holster Berg Adaptor 445-100-01-A Berg Adaptor Cable Base Module 445-101-01-A ICE Cube Base Module Serial (COM) Interface Module 445-102-01-A RS-232 Serial Interface USB Interface Module 445-103-01-A USB Interface Ethernet Interface Module 445-104-01-A Ethernet Interface Module S ERVICE AND S UPPORT Accessories and Documentation Table 1 Accessories and VPNs Accessory Part Number Description Ethernet Switch Interface Module 445-105-01-A Ethernet Switch Interface Module Tailgate Interface Module 445-106-01-A Tailgate Interface Module USB CBL445-002-00-A Base Module + USB Module 2 USB Ports CBL445-003-00-A Base Module + USB Module + USB Module Serial CBL445-004-00-A Base Module + Serial Module 2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate Module Ethernet CBL445-006-00-A Base Module + Ethernet Module Ethernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB Module Ethernet with Serial (COM2) CBL445-008-00-A Base Module + Ethernet Module + Serial Module Ethernet with Tailgate CBL445-009-00-A Base Module + Ethernet Module + Tailgate Module Ethernet Switch CBL445-010-00-A Base Module + Ethernet Switch Module Ethernet Switch with Tailgate CBL445-011-00-A Base Module + Ethernet Switch Module+ Tailgate Refer to the following set of documents to learn more about the terminal: M400 Certifications and Regulations VPN - DOC445-001-EN M400 Series Quick Installation Guide VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN VOS Programmers Manual VPN - DOC00501 M400 INSTALLATION GUIDE 39 S ERVICE AND S UPPORT Accessories and Documentation 40 M400 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. NOTE The terminal comes equipped with tamper-evident labels. It contains no userserviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION All units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does If the terminal does not start: Not Start • Ensure that the terminal is plugged into a dedicated power source. • Check power cable connector is plugged in properly. Terminal Display If the terminal display does not show correct/readable info: Does Not Show • Check all cable connections. If the problem persists, contact your local Correct/ Verifone representative for assistance. Readable Info M400 INSTALLATION GUIDE 41 TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the terminal display is blank: • If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. • If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Transactions Fail To Process • Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly. • Contact your local Verifone representative if the problem persists. There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Checking Magnetic To check magnetic card reader: Card Reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. 2 Ensure that you are swiping cards properly (see Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. 4 Contact your local Verifone representative if the problem persists. Checking Smart Card To check smart card reader: Reader 1 Perform a test transaction using several different smart cards to ensure the problem is not a defective card. 2 Ensure that the card is inserted correctly (see Smart Card Reader). 3 Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card). 4 Contact your local Verifone representative if the problem persists. 42 M400 INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Transactions Fail To Process M400 INSTALLATION GUIDE 43 Verifone, Inc. 1-800-Verifone www.verifone.com VNF M400 Installation Guide Verifone Part Number DOC445-003-EN-A, Revision A.7
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