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| Document Description | ex9 manual |
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| Date Submitted | 2001-01-29 00:00:00 |
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Consulting * Research * Training * Certification Testing Since 1981
FCC ID: O2SNURIT3010RT
Exhibit 9
User’s Manual
December 2000
APREL Project No.:
082-32-001
NURIT 3010
POS/EDC TERMINAL
USER MANUAL
NURIT /3010 User Manual
NURIT 3010
POS/EDC TERMINAL
USER MANUAL
NOTICE
The information contained in this publication is for
informational purposes only and subject to change
without notice. It does not represent a commitment on
the part of Lipman USA Inc. or Lipman Electronic
Engineering Ltd.
No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system,
or translated to any language in any form by any
means without the prior written permission of Lipman.
Copyright © 1999 by Lipman Electronic Engineering
Ltd. All rights reserved.
TRADEMARKS
Trademarks and trade names contained in this manual
belong to their respective companies.
LIPMAN USA INC.
50 Gordon Drive
Syosset, NY 11791
Tel: (1) 516-484-9898 Fax: (1) 516-484-9057
E-mail: nuritsys@lipmanusa.com
January 1999
Original
Publication No. 082-32-001
082-32-001
WARNING
Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user's authority to
operate the equipment.
FCC compliance statement
This equipment has been tested to be found to comply with the limits for class A digital
device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation. Class A limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult your dealer or an experienced technician for help.
FCC requirements
The Federal Communications Commission (FCC) has established rules permitting this
device to be directly connected to the telephone network. Standardized jacks are used for
these connections. This equipment should not be used on party or coin lines.
If this devise is malfunctioning, it may be causing harm to the telephone network; this devise
should be disconnected until the source of the problem can be determined and until repair
has been made. If this is not done, the telephone company may temporarily disconnect
service.
The telephone company may make changes in its technical operations and procedures; if
such changes affect the compatibility or use of this devise, the telephone company is
required to give adequate notice of the changes. You will be advised to file a complaint with
the FCC.
If the telephone company requests information on what equipment is connected to their
lines, inform them of:
One.The telephone number this unit is connected to
Two.The ringer equivalence number: 0.3B
Three.The USOC jack required: RJ-11C
Four.The FCC Registration number: 3D7ISR-25066-DT-E
The Ringer Equivalence Number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all devices on any
one line should not exceed five (5). If too many devices are attached, they may not ring
properly.
FCC Part 15 Requirements Notice
•
•
•
•
This device must not be installed on coin-operated telephone lines or party lines.
This device (equipment) complies with the requirements in Part 15 of FCC Rules of a
Class B computing device. Operation of this device (equipment) is subject to the
following two conditions:
This device (equipment) may not cause harmful interference, and
This device (equipment) must accept any interference received,
including interference that may cause undesired operation.
If this device (equipment) is used in a residential area, it may cause unacceptable
interference to radio and TV reception requiring the operator to take whatever steps
necessary to correct the interference.
Repair work on this device (equipment) must by done by Lipman USA, Inc, or an
authorized repair station.
082-32-001
LIPMAN USA - NURIT /3010
Limited Warranty
Lipman USA Inc. will repair this product with new or rebuilt parts, free of
charge, in the U.S.A. for one (1) year from the date of original purchase in
the event of a defect in materials or workmanship.
Carry-in or mail-in service in the continental U.S.A. can be obtained during
the warranty period from our N.Y. Service Center or call 1-800-4-LIPMAN
toll free. In New York State call (516) 484-9898.
This warranty is extended only to the original purchaser. A purchase receipt
or other proof of date of original purchase will be required in order to
exercise your rights under this warranty.
This warranty only covers failures due to defects in materials or
workmanship which occur during normal use. It does not cover damage
which occurs in shipment; failures which are caused by products not
supplied by Lipman USA; or failures which result from accident, misuse,
abuse, neglect, mishandling, misapplication, alteration or modification;
service by anyone other than the Lipman USA Service Center or accredited
service centers, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
LIPMAN USA SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE
WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, therefore some of the above exclusions or limitations may not apply to
you.
This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state.
If a problem with this product develops during or after the warranty period,
you may contact your dealer or Service Center. If the problem is not
handled to your satisfaction, then write to:
LIPMAN USA INC., 50 Gordon Drive, Syosset, NY 11791
E-mail: nuritsys@lipmanusa.com
Tel: (516)-484-9898
FAX: (516)-484-9057.
If you ship the product
Carefully pack and send the package prepaid, adequately insured and
preferably in the original carton. Attach a postage-paid letter to the
outside of the package detailing the complaint.
PLEASE NOTE: SHIPMENT MUST BE SENT TO AN AUTHORIZED
DEALER OR SERVICE CENTER ONLY. PRODUCTS SHIPPED TO
OTHER LOCATIONS WILL BE RETURNED AT OWNERS EXPENSE.
CONTACT YOUR DEALER FOR THE CORRECT ADDRESS.
For your future
reference
SERIAL NO.
DATE OF PURCHASE
__________________________
(found on the bottom of the unit)
_______________________
NAME OF DEALER
DEALER'S ADDRESS
_____________________________
_______________________
_______________________
_______________________
_____________________________
082-32-001
USER SAFETY
INSTRUCTIONS
When using this NURIT, basic safety precautions as below should
always be followed to reduce the risk of fire, electric shock, or
personal injury.
The following safety instructions are based on those provided by
Underwriters Laboratories Inc. U.S.A.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this unit.
3. Unplug this unit from wall outlets before cleaning. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a
soft brush.
4. Do not use this unit near water.
5. Place this unit on a stable surface. Serious damage may result if
the unit falls.
6. Do not cover slots and openings of the unit, for they are provided
for ventilation and protection against overheating. Never place the
unit near radiators, or in a place where proper ventilation is not
provided.
7. Use only the power source as marked on the unit. If you are not
sure of the type of the power supply to your home, consult your
dealer or local Power Company.
8. Do not place objects on the power cord. Install the unit where no
one can step on the cord.
9. Do not overload wall outlets and extension cords as this can
result in the risk of fire or electric shock.
10. Never push any objects into this unit through slots (other than
those specifically meant for credit, debit or smart cards) as they
may result in risk of fire or electric shock. Never spill any liquid
on the unit.
11. To reduce the risk of electric shock, do not disassemble this unit,
NURIT /3010 User Manual
082-32-001
but take it to a qualified serviceperson when some service or
repair work is required. Opening or removing covers may expose
you to dangerous voltages or other risks. Incorrect re-assembly
can cause electric shock.
12. Unplug this unit from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• Liquid has been spilled into the unit.
• Unit has been exposed to rain or water.
• Unit does not work normally, when following the operating
instructions.
• Unit has been dropped or damaged.
• Unit exhibits a distinct change in performance.
13. During thunderstorms, disconnect telephone line, if possible.
There may be a remote risk of electric shock from lightning.
14. Never install telephone wiring during a lightning storm.
15. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
16. Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
17. Use caution when installing or modifying telephone lines.
18. When in the vicinity of a gas leak, do NOT use a stand-alone
telephone or a telephone connected to a NURIT terminal to report
such a leakage.
CONVENTIONS
Notes, cautions and warnings are used like this:
"Notes" contain helpful hints and other important information that
will help you get better use from your NURIT.
"Cautions" provide information about procedures which, if not
observed, could result in damage to the NURIT or other equipment.
"Warnings" mean failure to follow specific procedures and practices
may result in personal injury.
NURIT /3010 User Manual
082-32-001
FOREWORD
Thank you for purchasing a NURIT POS/EDC terminal. You now
own one of the most advanced electronic point-of-sale (POS) devices
manufactured today.
This manual explains how to use the NURIT terminal. To fully
utilize the features of your terminal, take some time to familiarize
yourself with this manual and the terminal itself.
Please store this manual in a safe place for future reference.
NURIT /3010 User Manual
082-32-001
NOTE
This publication could include technical or
typo- graphical errors. Changes are
periodically made to our publications; these
changes will be incorporated in future editions.
NURIT /3010 User Manual
082-32-001
CONTENTS
CHAPTER 1 OPERATION1
OPERATIONAL
OVERVIEW .........................1
Setting Time and Date...........1
Performing a Sale..................1
Credit Return.........................2
Verify ....................................2
Forced Transaction................3
Voids .....................................3
Void a Credit Sale .................3
Void a Return ........................4
Void a Forced Sale................4
Debit Transactions ................5
Debit Sale..............................5
Debit Return..........................6
Debit Forced Sale, Void
Sale/Return/Forced, and
Verify ....................................6
Check Verify .........................7
Electronic Benefits Transfer
(EBT) ....................................7
Cash Transactions .................8
Phone Card Activation ..........9
Batching ................................9
Auto Close...........................10
CHAPTER 2 MENU ........11
REPORTS ...........................11
Default Report.....................11
Current Report.....................12
History Report.....................14
Display Transaction ............16
Last Receipt.........................17
Performance report..............17
NURIT /3010 User Manual
Report Setup
MERCHANT PARAMS .....20
Authorizations (Transaction
Types)..................................20
Authorizations (Card Types)22
Security Levels....................23
Edit Header/Trailer..............29
Set Cash EDC......................30
Surcharge Rate ....................31
Set Batch Time ....................32
Server ID/Invoice ................33
Site ID .................................34
MERCHANT OPTIONS.....34
Paper Type ..........................34
No Paper Mode ...................35
Buzzer Set ...........................36
Operation Mode ..................37
Prints Disclaimer .....................
Menu Type ..........................39
Set Halo...............................41
Print Setup...........................42
HOST PARAMETERS .......43
Host Parameters ..................43
Host Phones.........................44
Print EDC Setup ..................46
SYSTEM OPTIONS ...........46
Set Time and Date ...............47
Edit PIN key........................48
Select Master Key ...............49
Set Batch Number ...............50
Edit Database ......................51
Working Mode (Retail
Application).........................54
082-32-001
Working Mode (Restaurant
Application) ........................55
Test Mode ...........................59
Pre-dial Call ........................56
PIN Pad Function
PIN Pad Config
DOWNLOAD
PARAMETERS ..................61
COMMUNICATION..........62
Minimum Retries ................62
Dial: Tone/Pulse..................63
Exchange Prefix ..................64
Gateway ..............................65
Suffix...................................65
Via Line/Radio ....................66
DIAGNOSTICS ..................66
CHAPTER 3 BASIC
TROUBLESHOOTING....67
NURIT seems to have no
power...................................67
“NO LINE” appears on the
display .................................67
Printer does not function
properly ...............................68
Card reader not working......68
Possible PIN pad error ........68
Receipt prints “CANCELED”68
APPENDIX A ....................69
PHONE CARD ....................69
REPORTS FOR PHONE
CARD..................................70
APPENDIX B ....................73
NURIT /3010/3010 QUICK
REFERENCE MENU TABLE73
APPENDIX C ....................77
INSTALLING/REMOVING
PAPER ROLL......................77
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082-32-001
C H A P T E R
OPERATION
OPERATIONAL OVERVIEW
This chapter explains the various instructions required in operating
the NURIT /3010 POS/EDC Terminal. The terminal keyboard
allows for selecting specific transaction types, entering of data, and
performing various functions. In this manual, transactions,
operations, and specific functions available with the NURIT /3010 is
explained.
Setting Time and Date
If the time and date need to be adjusted in the NURIT /3010, it can be
changed manually. Please refer to page 39 for the correct procedure.
Performing a Sale
To perform a credit card sale:
1. At the CREDIT.....SALE, ACCOUNT ?, prompt, swipe the
credit card, or manually key in the account number and
expiration date.
2.
The terminal will prompt to enter in the amount (DO NOT
PRESS THE DECIMAL POINT).
3.
The terminal will then dial, process, give an approval code,
and print a receipt that reads SALE on top.
NURIT /3010 User Manual
082-32-001
Credit Return
A refund to a customer’s credit card account can be done if the
original sale is from a different batch (if the sale and refund are in the
same batch refer to page 3 - Voids ), otherwise, a refund is done as
follows:
1. At CREDIT.....SALE, ACCOUNT ?, press .
Terminal should read: CREDIT......RETURN, ACCOUNT ?
2. Swipe the card, or key in the account number manually.
3. Key in the amount to be refunded, and press .
4. Terminal will then prompt you to enter an authorization
number. Key in the original six digit approval code on the sale
receipt, and press .
5. The terminal will print a receipt that reads RETURN on top.
Verify
This function is used to ensure that a customer has adequate funds on
their credit card (THIS DOES NOT CHARGE THE CUSTOMER’S
ACCOUNT).
1. At CREDIT.....SALE, ACCOUNT ?, press .
Terminal should display: CREDIT...VERIFY, ACCOUNT ?
2. Swipe the credit card, or key in the account number and
expiration date manually.
3. Type in the amount to be verified, and press .
4. The terminal will dial and process the transaction.
5. A receipt will print, and read VERIFIED on top.
NOTE: The authorization number given during the verification, can be
used for a Forced Sale. There is no need to call for a second authorization.
NURIT /3010 User Manual
082-32-001
Forced Transaction
When voice authorization has been obtained on a customer’s credit
card, a Forced Sale should be done to process the transaction.
1. At CREDIT.....SALE, ACCOUNT ?, press . The
terminal will display: CREDIT..... FORCED, ACCOUNT ?
2.
Swipe the card, or key in the account number and expiration
date manually.
3.
Enter in the amount that has already been authorized and
press .
4.
The terminal will then prompt to enter the authorization
number that was obtained through voice authorization.
5.
The terminal will then display, “APPROVED.” A receipt
will print and read TICKET ONLY on top.
NOTE: Since an authorization has already been obtained, there is no need
for the terminal to dial out for a second approval. This is also dependent on
the host protocols. However, the customer does have to sign the receipt.
VOIDS
Void a Credit Sale
A void of a credit card sale can be done, if the original sale was
performed in the same batch. To void a transaction:
1. At CREDIT.....SALE, ACCOUNT ?, press .
Terminal
should
display:
CREDIT....VOID/SALE,
ACCOUNT ?
2.
Swipe the credit card or key in the account number and
expiration date manually.
3.
Enter in the amount of the SALE to be voided, and press
. Depending on how your terminal has been
programmed, the terminal may, or may not dial for an approval.
NURIT /3010 User Manual
082-32-001
Void a Return
A Void Refund is done, if the original return is from the same batch.
If the refund is from a different batch, you will not be able to perform
a void return, (check with your processing bank for instructions on
handling the transaction), otherwise, a void refund is done as follows:
1. At CREDIT.....SALE, ACCOUNT ?, press twice.
Terminal will display: CREDIT....VOID/ RTRN, ACCOUNT ?
2. Swipe the credit card or key in the account number and
expiration date manually.
3. Enter in the amount of the RETURN to be voided, and press
.
4. The terminal will display “APPROVED” and print a receipt.
Depending on how your terminal has been programmed, the
terminal may or may not dial for an approval.
Void a Forced Sale
A void of a credit forced sale is done if the original forced sale was
performed in the same batch. (If the forced sale is from a different
batch refer to page 1 - RETURN ), otherwise, a Void Forced Sale is
done as follows:
1. At CREDIT.....SALE, ACCOUNT ?, press . Terminal
will display: CREDIT.....VOID/FRCD, ACCOUNT ?
2. Swipe credit card or key in account number and expiration
date manually.
3. Enter in amount of FORCED SALE to be voided and press
.
4. Terminal will display “APPROVED” and print a receipt.
Depending on how your terminal has been programmed, the terminal
may or may not dial in for an approval. Void Forced is used only to
void a transaction with “TICKET ONLY” printed on top of the
original receipt.
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OR
Follow the steps in Chapter 2, on page 43 to void by transaction
number.
DEBIT TRANSACTIONS
A debit transaction can only be done using a bank issued debit card,
and there must be a PIN pad connected to the terminal.
Debit Sale
Follow these steps to process a debit card:
1. At CREDIT.....SALE, ACCOUNT ?, press , until
your terminal displays: DEBIT...SALE, ACCOUNT ?
2. Swipe the debit card (debit account numbers can NOT be
keyed in manually). It must be swiped.
3. Key in the amount of the sale, and press .
4. The terminal will prompt to enter in a CASH BACK amount.
If the customer does not want to get cash back, press
to bypass this option.
5. The terminal will display: PLEASE ENTER PIN ON THE PIN
PAD>>. PIN pad will beep and prompt the customer to enter
PIN number on the pad.
6. The terminal will dial, process, and print receipt.
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Debit Return
Please keep in mind, that this transaction is host specific. Therefore,
this transaction may not be available.
1. At CREDIT.....SALE, ACCOUNT ?, press , until
your terminal displays: DEBIT...SALE, ACCOUNT ?
2.
Press
.
Terminal
will
display:
DEBIT….RETURN, ACCOUNT.
3.
Swipe the debit card (debit account numbers can NOT be
keyed in manually). It must be swiped.
4.
Key in the amount of the return, and press .
5.
The terminal will then prompt to enter the authorization
from the original sale receipt. Key in six digit code and
press .
6.
The terminal will display: PLEASE ENTER PIN ON THE
PIN PAD>. PIN Pad will beep and prompt the customer to
enter the PIN number on the pad.
7.
The terminal will dial, process, and print receipt reading
RETURN at the top.
Debit Forced Sale, Void Sale/Return/Forced, and Verify
These transaction types are not available with most host processors.
NURIT /3010 User Manual
082-32-001
CHECK TRANSACTIONS
To perform a check transaction, follow these steps:
1. At CREDIT.....SALE, ACCOUNT ?, press until the
terminal displays: CHECK... VERIFY, AMOUNT ?
2. Enter the amount of the check, and press .
3. Enter the MICR number (this number is usually the account
number on the bottom of the check), or feed check through a
check reader. The terminal will prompt different information
depending on the check host.
4. Press . Terminal will print receipt.
ELECTRONIC BENEFITS TRANSFER (EBT)
A special EBT card must be used to perform a sale or receive cash.
Follow these steps to process an EBT card:
1. At CREDIT.....SALE, ACCOUNT ?, press until
your terminal displays: EBT ...SALE, ACCOUNT?
2.
Swipe the EBT card, or manually enter the account number
including the expiration date, or if required, the ‘GEN’
number.
3.
Terminal will display:
1.
2.
FOODSTAMP
CASH BENEFIT
4.
Make selection by pressing correct numbered key. Terminal
will display: EBT…..SALE, AMOUNT 0.00
5.
Enter in the amount of the sale and press .
6.
If option 2, CASH BENEFIT was selected, terminal will
prompt to enter in a cash back amount. If the customer does
NURIT /3010 User Manual
082-32-001
not want to receive cash back, press to bypass
this option.
7.
The terminal will display: PLEASE ENTER PIN ON PIN
PAD, and PIN pad will beep to prompt the customer to enter
the PIN number on the pad.
8.
The terminal will dial, process, and print out a receipt.
CASH TRANSACTIONS
The Cash EDC mode must be turned on, to perform cash
transactions. Refer to Chapter 2, page 24.
To perform a Cash Sale:
1. At CREDIT.....SALE, ACCOUNT ?, press until
your terminal displays: CASH ...SALE, AMOUNT?
2.
Key in the amount of the sale and press .
Terminal will print receipt.
To perform a Cash Return:
1. At CREDIT.....SALE, ACCOUNT ?, press until
your terminal displays: CASH ...SALE, AMOUNT?
2.
Press the key.
3.
Key in the amount of the return.
receipt.
Terminal will print a
NOTE: Transaction types Void Sale, Void Return, Void Forced, Forced,
and Verify are not applicable with Cash EDC.
NURIT /3010 User Manual
082-32-001
Phone Card Activation
To Activate a Phone Card:
1. At CREDIT.....SALE, ACCOUNT ?, press until
your terminal displays: PHONE CARD, SWIPE CARD?
2.
Swipe Phone Card to be activated.
3.
Key in amount of activation and press .
4.
Key in Clerk Number and press .
5.
Confirm correct amount for activation and press .
6.
Terminal will dial, and print receipt with confirmation of
activation.
NOTE: Transaction types Void Sale, Void Return, Void Forced, Return,
Forced, and Verify are not applicable with Phone Card Activation
Batching
To perform a batch release, or settlement of transactions stored in the
NURIT /3010 memory, the following must be done at the end of each
work day:
1. At CREDIT.....SALE, ACCOUNT ?, press .
2. Terminal will display:
CHOOSE A FUNCTION
1. REPORT
3. REVIEW
2. BATCH
4. FIND
Press to see
the list of hot keys.
3. Press <2>. Terminal will display:
1. CREDIT HOST (host name)
2. DEBIT HOST (host name)
3. EBT HOST (host name)
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4. Press the correct numbered key. Terminal will dial out to the
host processor. If batch was approved, a batch response will
print, and a current report will be generated.
Auto Close
If a terminal is programmed for auto batch, the host will close the
batch automatically each night, at a specific time, and print a batch
report. However, the report will only clear at the time of the first
attempted sale, after your set batch time. Although your terminal will
be programmed for auto batch, you may still have the option to batch
manually.
10
NURIT /3010 User Manual
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C H A P T E R
MENU
The NURIT /3010 has a menu with several options that control some
of the terminal’s basic operational functions, and can be manually
changed (refer to Appendix B). The menu is divided into main
menus and sub-menus that can be accessed by pressing the