Verifone OMNI3600G Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

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Part Number 22060, Revision DVERIXOPERATINGENVIRONMENTSOFTPAYE-PAYMENTAPPLICATIONVERIXDEVELOPMENTTOOLSDEVELOPERTOOLKITVERISHIELDSECURITYARCHITECTUREOMNI 33XXMULTI-APPLICATIONAPPLIANCESVERICENTREAPPLIANCE MANAGEMENTSUITERADIO MODEMOMNI 3600APPLIANCESHAND-HELD OMNI 37XXHAND-OVER-COUNTERMULTI-APPLICATIONAPPLIANCESOmni 3600Installation Guide

OMNI 3600 INSTALLATION GUIDE 3CONTENTSCHAPTER 1Introduction Select a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Safety Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 2Omni 3600TerminalUnpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Smart Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Smart Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Smart Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Smart Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Turn On/Off the Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Paper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Install/Replace SIM Card (GSM models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Smart Card Reader Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Magnetic Card Reader Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Antenna (Some Wireless Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Replace the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 3Omni 3600 Base Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Omni 3600 Base Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Power Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Omni 3600 Terminal Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Spare Smart Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Omni 3600 Base Communications Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Telephone Line Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Optional Peripheral Device Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Check Readers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CHAPTER 4Maintenance Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Teminal and Base Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CONTENTS4OMNI 3600 INSTALLATION GUIDECard Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 5Troubleshooting Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Does Not Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Display Does Not Show Correct or Readable Information. . . . . . . 33Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Telephone Line Connection Does Not Work Properly . . . . . . . . . . . . . . . . . 34Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Terminal Does Not Process Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 35Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36CHAPTER 6VeriFone Serviceand SupportReturn a Terminal, Base, or Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37CHAPTER 7Specifications Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Omni 3600 Terminal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Omni 3600 Base Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42CHAPTER 8Accessories andDocumentationHow to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Download Cables and Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Telco Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Omni 3600 Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

CONTENTSOMNI 3600 INSTALLATION GUIDE 5List of Figures Figure 1 Omni 3600 Terminal Shipping Carton Components . . . . . . . . . . 9Figure 2 Omni 3600 Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10Figure 3 Connect Omni 3600 Terminal Power Pack . . . . . . . . . . . . . . . . 11Figure 4 Install the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Figure 5 Smart Battery Charge Indicator LEDs and Test Button . . . . . . . 14Figure 6 Open the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Figure 7 Load Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Figure 8 Close the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Figure 9 Open the MSAM Access Door . . . . . . . . . . . . . . . . . . . . . . . . . . 17Figure 10 MSAM Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Figure 11 MSAM Cardholder Lock Plate Detail . . . . . . . . . . . . . . . . . . . . . 17Figure 12 Insert MSAM Card into Cardholder . . . . . . . . . . . . . . . . . . . . . . 18Figure 13 Remove SIM Door Screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Figure 14 Slide Off SIM Card Access Door . . . . . . . . . . . . . . . . . . . . . . . . 19Figure 15 Insert SIM Card into Cardholder . . . . . . . . . . . . . . . . . . . . . . . . 19Figure 16 Using the Primary Smart Card Reader . . . . . . . . . . . . . . . . . . . 20Figure 17 Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . 20Figure 18 Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Figure 19 Correct Antenna Position for Uplink . . . . . . . . . . . . . . . . . . . . . . 22Figure 20 Omni 3600 Base Shipping Carton Contents . . . . . . . . . . . . . . . 23Figure 21 Omni 3600 Base Features: Top . . . . . . . . . . . . . . . . . . . . . . . . . 24Figure 22 Omni 3600 Base Features: Back (Telco models) . . . . . . . . . . . 24Figure 23 Power Pack Connection (Docked Terminal) . . . . . . . . . . . . . . . 26Figure 24 Spare Smart Battery Docking . . . . . . . . . . . . . . . . . . . . . . . . . . 27Figure 25 Omni 3600 Base Connection Ports . . . . . . . . . . . . . . . . . . . . . . 28Figure 26 Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Figure 27 Pass-through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Figure 28 Example Peripheral Connections . . . . . . . . . . . . . . . . . . . . . . . . 30Figure 29 Omni 3600 Terminal Information Label Locations . . . . . . . . . . . 38Figure 30 Omni 3600 Base Information Label Locations . . . . . . . . . . . . . . 39Figure 31 Smart Battery Information Label Locations . . . . . . . . . . . . . . . . 39

CONTENTS6OMNI 3600 INSTALLATION GUIDE

OMNI 3600 INSTALLATION GUIDE 7CHAPTER 1IntroductionThis guide describes how to set up and install an Omni 3600 terminal and Omni 3600 base. It also includes information on how to•protect the terminal from adverse Environmental conditions,•install and maintain the Smart Battery,•establish communications connections through the Omni 3600 Base Communications Ports, and •connect optional peripheral devices through the Omni 3600 base Peripheral Devices.Select aLocationThis section provides tips on using and protecting your Omni 3600 terminal, and location recommendations for the Omni 3600 base.Omni 3600TerminalThe Omni 3600 is a portable terminal for performing transactions remotely. Since it is a portable unit, location is not a factor however, follow the rules established in the Environment and Convenience sections.Omni 3600 Base A prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment and Convenience sections.Environment•Do not use the Omni 3600 terminal or Omni 3600 base where there is moisture or high humidity, chemicals or oils, or excessive heat or dust.•Avoid locations near electrical appliances or other devices that emit excessive voltage fluctuations or electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Never place the terminal in direct sunlight.WARNING Do not leave this terminal in an non-climate-controlled vehicle. The Omni 3600 terminal is highly sensitive to temperature extremes. Subjecting the terminal to temperatures outside the stated operating range can void your warranty.

INTRODUCTIONSelect a Location8OMNI 3600 INSTALLATION GUIDE•Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor.•Ensure when transmitting over the radio modem that you are not near appliances that emit a lot of electrostatic “noise,” (for example, refrigerators or generators) and that you are in an area where you have a “clear” radio-frequency path.Convenience Omni 3600 TerminalKeep the Omni 3600 terminal with you to perform transactions. When plugging the Omni 3600 terminal into the power pack, ensure that the unit is placed close enough to a power outlet so that the power cable readily reaches the unit. For safety, do not string the power cable in a walkway or place across a walkway on the floor.Omni 3600 BaseLocate the Omni 3600 base so that you can readily dock the Omni 3600 terminal on the cradle for recharging and downloading. Again, for safety, ensure that the power cable readily reaches the Omni 3600 base unit, so as not to trip or interfere in any way in a busy location.Safety Concerns Use the following guidelines to ensure your safety and the safety of others:•Do not string the power and phone cables in a walkway or place across a walkway on the floor.•Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.•Avoid using the Omni 3600 terminal or Omni 3600 base during electrical storms.•Use only batteries and power packs approved by VeriFone.CAUTION Do not use the Omni 3600 base outdoors. It is for indoor use only, and is not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty.WARNING Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using these products during electrical storms.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

OMNI 3600 INSTALLATION GUIDE 9CHAPTER 2Omni 3600 TerminalThis section discusses the features of the Omni 3600 terminal, including•providing power to the Omni 3600 terminal,•charging the smart battery,•installing paper,•installing MSAM cards, and•completing magnetic card and smart card transactions.Unpack theShippingCartonOpen the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1).Figure 1 Omni 3600 Terminal Shipping Carton Components1Remove the following items:•Omni 3600 terminal•Power pack and power cable (if present)•Roll of thermal printer paper•Battery pack•MOD10 adaptor (optional)2Remove all plastic wrap from the Omni 3600 terminal and components.3Remove the clear protective film from the display lens.SMARTBATTERY PACKPOWER PACKPAPER ROLLPOWER CABLE (REGIONAL)OMNI 3600 TERMINALMOD10 ADAPTOR(OPTIONAL)

OMNI 3600 TERMINALTerminal Features10 OMNI 3600 INSTALLATION GUIDETerminalFeaturesFigure 2 illustrates the physical features of the Omni 3600 terminal. Figure 2 Omni 3600 Terminal FeaturesNotice the following features of the Omni 3600 terminal shown in Figure 2: •The display •Four types of keys:•A 12-key, telephone-style keypad•Eight function keys: four function keys, labeled F1 to F4, right display; four unlabeled, programmable function (PF) keys above the keypad•Three keys (icons at left) under the keypad (left-to-right: CANCEL/OFF, BACKSPACE, ENTER/ON)•An ALPHA key center above the keypad (see ALPHA Key, page 33)•The magnetic card swipe, above the display. The icon at left shows proper card orientation•Smart card reader, in the front of the unit. The icon at left shows proper card orientation•The internal thermal printer and door release•The smart battery pack installed in back of unit (Figure 4)WARNING Do not use a Omni 3600 terminal or Omni 3600 base that has been damaged or tampered with.PRINTER DOOR RELEASECARD SWIPEFUNCTION KEYSALPHA KEYENTER/ON KEYBACKSPACE KEYCANCEL/OFF KEYKEYPADPROGRAMMABLEFUNCTION KEYSINTERNAL THERMALPRINTERSMART CARD READERDISPLAY

OMNI 3600 TERMINALSmart BatteryOMNI 3600 INSTALLATION GUIDE 11•A SAM (security access module) access door, underneath the battery (Figure 9). The Omni 3600 terminal contains three micromodule-sized SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant cardsThe Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom).Power Port On the back of the Omni 3600 is one port—the power port. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unitConnect Power PackTo connect the Omni 3600 terminal to power:1Insert the round barrel connector (Figure 3) into the power port on the back of the terminal.2Insert the power cable into the power pack.3Plug the power pack into a wall outlet or surge protector.Figure 3 Connect Omni 3600 Terminal Power PackSmart Battery The Omni 3600 wireless terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE Install a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.WARNINGDo not plug the power pack into an outdoor outlet.

OMNI 3600 TERMINALSmart Battery12 OMNI 3600 INSTALLATION GUIDEThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module•monitors state of charge (voltage and current),•communicates with the terminal (charge parameters and alarms to indicate full discharge), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit•prevents cell damage from overcharge/over-discharge,•activates when the battery is left in an unused terminal for extended periods, and•resets when battery voltage reaches a preset threshold during the charge cycle.Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 3600 terminal on the Omni 3600 base.Smart BatteryInstallationThe smart battery installs in a slot on the back of the terminal, as shown in Figure 4. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.CAUTION Note that a new Li-ion battery’s full performance is achieved only after two or three complete charge and discharge cycles.On initial use, allow the Omni 3600 smart battery to charge 4 hours, then fully discharge during normal operation, to ensure reliable battery operation. NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 3600 terminal.

OMNI 3600 TERMINALSmart BatteryOMNI 3600 INSTALLATION GUIDE 13Figure 4 Install the Smart Battery Smart BatteryRemovalTo remove the smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.Smart BatteryChargingOn initial use, the smart battery must be fully charged and fully discharged through normal operation. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit for 4 hours. Disconnect the power pack and allow your Omni 3600 terminal to remain on until the smart battery completely discharges. Reconnect the power pack to the unit and allow the smart battery to recharge a maximum of 4 hours.It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.To determine the charge state of the battery, push the “test button” icon (shown in Figure 5) on the bottom of the battery. The bar LED status indicators on the battery each indicate 25% of the charge state. When the battery charge state reaches 10%, the LED (Figure 5) blinks, indicating a low-charge state. The battery charge state displays at the bottom of the first copyright screen when the terminal is turned on.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 5) on the battery pack blink. The battery must then be recharged to restore operation.NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The Omni 3600 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state.

OMNI 3600 TERMINALTurn On/Off the Omni 3600 Terminal14 OMNI 3600 INSTALLATION GUIDEIf the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display.Figure 5 Smart Battery Charge Indicator LEDs and Test ButtonSmart Battery Life To ensure that you get the longest possible performance from the smart battery, it must be allowed to fully discharge periodically. The smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).Turn On/Off theOmni 3600TerminalWhen the smart battery completes its initial charge, turn on the Omni 3600 terminal by pressing the green ENTER/ON key (icon at left) for approximately 3 sec. The display screen lights and displays the initial VeriFone copyright screen. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique (copyright) screen. If no application is loaded in the terminal, appears on screen after the initial VeriFone copyright screen.Turn off the Omni 3600 terminal by pressing the red CANCEL/OFF key (icon at left) continuously until the cancel tone is heard (approximately 4 sec.). First a series of beeps is heard, then the cancel tone. The unit then shuts off.PaperInstallationThe internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDSNOTEIt is recommended that you keep a spare, charged smart battery available.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.WARNING Poor-quality paper may jam the printer. Order high-quality paper from VeriFone; refer to the ordering process listed in Accessories and Documentation.

OMNI 3600 TERMINALPaper InstallationOMNI 3600 INSTALLATION GUIDE 15To install the paper roll in the internal thermal printer:1Lift paper roll cover tab to unlock the printer door (Figure 6). 2Rotate the printer door up and back. Note that the door is hinged; it is not necessary to remove it from the unit.Figure 6 Open the Printer Cover3Loosen the glued leading edge of the paper from the roll.4Hold the paper roll so paper feeds from the bottom (Figure 7) and pull approximately two inches of paper free of the roll.5Drop the paper roll into the printer tray, allowing the free paper to extend outside the printer door (Figure 7).Figure 7 Load Paper 6Close the cover by gently pressing directly on the paper roll cover tab until it clicks shut. Allow a small amount of paper to extend outside the cover, as shown in Figure 8.CAUTION Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully; impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics.

OMNI 3600 TERMINALInstall/Replace MSAM Cards16 OMNI 3600 INSTALLATION GUIDEFigure 8 Close the Printer CoverPrinter Test To ensure the printer is operating correctly:1Turn on the terminal by pressing the green enter key (see Figure 2, page 10).2Enter system mode by pressing F2+F4 at the initial copyright screen, and entering the system mode password (see Passwords).3Toggle through the screens, using the down arrow key until you reach .4Press F4 to enter the screen.5Press F3, , to start the printer self-test.The test printout, with printer information and repeating character strings, is approximately 38 cm (15 in.) long.Install/ReplaceMSAM CardsWhen you first receive your Omni 3600 terminal, you may need to install a merchant smart card or one or more micromodule-sized security account manager (MSAM) cards, or you may need to replace old cards. Often, these small cards arrive on a larger, credit card-style plastic card, from which they must be removed. The following procedure describes MSAM card installation.1Remove the battery (see Smart Battery)2Open the MSAM door located beneath the battery (Figure 9):aPush down and back on the raised arrow on the door.bLift up on the raised arrow with the tip of your index finger.NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover tab.CAUTION Observe standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. An anti-static wrist strap grounded to a metal surface is recommended.

OMNI 3600 TERMINALInstall/Replace MSAM CardsOMNI 3600 INSTALLATION GUIDE 17cOpen the door until it is in the upright position, resting against the end of the terminal.Figure 9 Open the MSAM Access DoorThe three MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base (Figure 10).Figure 10 MSAM Card Installation3Access the MSAM cardholders (reference Figure 10):aUnlock the cardholder: Slide the lock plate to the unlocked position, in the OPEN direction (Figure 11).Figure 11 MSAM Cardholder Lock Plate Detail

OMNI 3600 TERMINALInstall/Replace SIM Card (GSM models)18 OMNI 3600 INSTALLATION GUIDEbOpen the cardholder by pivoting the cover on its hinge away from the connector base (Figure 12).Figure 12 Insert MSAM Card into Cardholder4Remove any previously installed MSAM card by sliding the card from the cover.5Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted. 6Close the cover (Figure 12).7Lock each MSAM cardholder by sliding its locking plate towards the LOCK arrow until the plate stops (Figure 11). 8Close the MSAM door.9Replace the smart battery.Install/ReplaceSIM Card (GSMmodels)The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 3600 GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card.NOTE The cardholder has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly when the cover is closed. The MSAM card has a notch on one corner to ensure it is correctly positioned in the cardholder. Before inserting the MSAM card, position it as shown in Figure 12.CAUTION To avoid damage to the MSAM cardholders, ensure each cardholder is locked before closing the MSAM door.