Verifone P400 Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

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Users Manual

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P400/P400 PLUS
Installation Guide
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Verifone Part Number DOCXXX-00X-EN-A, Revision A.3
P400/P400 PLUS Installation Guide
© 2015 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOCXXX-00X-EN-A, Revision A.3
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C HA P TE R 1
Overview P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C HA P TE R 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MSAM/MicroSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching a Cable Connector to the
P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection to Another Verifone Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . .
RS-232 Connection Using an External Power Brick . . . . . . . . . . . . . . . . . . .
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . .
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mounting P400 to a Flat Surface (Without a Mounting Adapter) . . . . . . . . .
Mounting P400 with Mounting Adapter to a Vertical Bracket . . . . . . . . . . . .
11
12
12
12
13
13
14
14
14
14
15
15
15
15
15
16
16
17
17
17
18
18
18
18
19
19
C HA P TE R 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
P400/P400 PLUS INSTALLATION GUIDE
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
21
21
21
21
21
21
21
22
C H AP T ER 4
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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C H AP T ER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
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A P P EN DI X A P400 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
P400/P400 PLUS INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing a P400
device.
Audience
Organization
This guide provides simple descriptions of the P400 features, as well as basic
information for installing and configuring the P400.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a P400 device.
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Chapter 2, Setup. Explains how to set up and install the P400, as well as to
establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
P400.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the P400 unit.
Related
Documentation
Appendix A, P400 Caution and Warning Messages. Shows the UL/cUL
certification-compliant translations of all Warning and Caution messages in this
installation guide.
To learn more about the P400 device, please refer to the following documents and
their associated Verifone Part Numbers (VPN):
P400 Certifications and Regulations
VPN DOC435-001-EN
P400 Quick Installation Guide
VPN DOC435-002-EN
P400/P400 PLUS INSTALLATION GUIDE
P REFACE
Guide Conventions
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Convention
Document Conventions
Meaning
Example
Blue
Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the P400 communication port.
NOTE
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CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.
Table 2
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
PED
PIN Entry Device
P400/P400 PLUS INSTALLATION GUIDE
P REFACE
Guide Conventions
Table 2
Acronym Definitions (continued)
Acronym
Definitions
PIN
Personal Identification Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number
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P400/P400 PLUS INSTALLATION GUIDE
P REFACE
Guide Conventions
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P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter provides the description and enumeration of features for the P400.
P400
The P400 is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
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Although the P400 is a consumer facing handheld device, it can also be fix
mounted in some integrated retail scenarios. Given this, the product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriate in a fixed mount setting.
Front Functions The P400 includes the following features:
•
Capacitive touch LCD display
•
Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•
Supports telco-style format
•
Dual-function Backspace/Clear key.
•
Customer-entry for Cancel and Enter keys.
Back Functions The rear of the P400 device shows the following:
•
Cable connector compartment.
•
Threaded grommets for attaching the wall mount adapter.
•
A uSD and a dual-stack MSAM connectors built into the back of the unit to
support stored-value card programs or other merchant card requirements.
Features and Exceptional Ease of Use and Ergonomics
Benefits • Sleek and stylish shape occupies minimal counter space.
•
Bold, ergonomic design fits comfortably in the palm of a hand.
•
Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•
Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•
320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.
•
Rugged and reliable design.
P400/P400 PLUS INSTALLATION GUIDE
O VERVIEW
Features and Benefits
•
Connects with most POS payment terminals.
•
Supports payment transactions in a variety of payment environments.
Critical Security Protection
10
•
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
PCI-compliant for secure solutions, meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
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•
Key injection simplified and secured with Verifone’s SecureKit key loading
software.
•
Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•
Removable privacy shield offers option of supplemental physical security.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).
P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for the P400, in the following sections:
Selecting Location
•
PIN Protection Measures
•
Unpacking Shipping Carton
•
MSAM/MicroSD Cards
•
Power Supply
•
Cable Connections
•
Smart Card Reader Use
•
Magnetic Card Reader Use
•
Contactless Transactions
•
Optional Accessories
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Selecting
Location
•
Use the following guidelines to select the best location for the P400 device.
To Select a Location
Choose a location convenient for both merchant and client:
•
Far from heavy metal objects,
•
A flat support surface---such as a countertop or table,
•
Near a power outlet and the terminal or computer that connects to the P400.
WARNING
For safety, do not string cables or cords across a walkway.
Environmental •
Factors
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•
Do not use the P400 outdoors.
CAUTION
The P400 is not waterproof or dustproof, and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
P400/P400 PLUS INSTALLATION GUIDE
11
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PIN Protection Measures
Electrical •
Considerations •
WARNING
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the P400 unit in water or in moist conditions.
•
Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, highfrequency or magnetic security devices, or electric
motors).
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Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need
Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
CAUTION
Using an enclosed metal frame or mount may negatively affect contactless
performance
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
•
12
Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•
Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•
Position the PED so that it is angled in such a way that PIN spying is
difficult.
•
Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•
Position in-store security cameras so that the PIN-entry keypad is not visible.
P400/P400 PLUS INSTALLATION GUIDE
S ETUP
Unpacking Shipping Carton
The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Table 3
Mounting Methods and Protection Measures
Customer in
Queue
Customers
Elsewhere
On-site
Cameras
Use signage
behind the
PED
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
No action
needed
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
Method
Cashier
PINpad
without stand
PINpad with
stand
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Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
•
Signage on the PED
•
Prompts on the display, possibly with a click-through screen
•
Literature at the point of sale
•
A logo for safe PIN-entry process.
Ensuring User Use the following guidelines to protect the user’s privacy when he enters his
Privacy personal identification number (PIN):
Unpacking
Shipping Carton
•
The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° directly in front of the user.
•
You can secure PIN entry by installing a Privacy Shield.
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
1 Remove the P400 unit from the shipping carton. The standard package
contains the PIN pad only and does not include any other cables or
accessories. Refer to Accessories and Documentation for more information
about P400 related accessories.
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
3 Remove the clear protective film from the display.
P400/P400 PLUS INSTALLATION GUIDE
13
S ETUP
MSAM/MicroSD Cards
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the P400 unit in the future.
WARNING
MSAM/MicroSD
Cards
CAUTION
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
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Changing or To change or install MSAM:
Installing MSAMs
1 Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2 Slide out and lift the compartment cover. The MSAM cardholders are now
accessible.
NOTE
The P400 supports two MSAM cards in a stacked configuration.
NOTE
3 Install the MSAM card by carefully sliding it into the slot until fully inserted.
Align in the same direction as the MSAM symbol shown on the compartment case.
Insert the MSAM card with the card’s gold contacts facing away from you, toward
the unit.
Changing or To change or install MicroSD card:
Installing a MicroSD
1 Follow steps 1-2 in the Changing or Installing MSAMs section to open the
Card
terminal compartment door.
2 Insert the MicroSD card directly into the slot across the MSAM card holders.
Power Supply
Not all P400 configurations and device contexts require the use of a power supply
– Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
CAUTION
14
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR435-001-XX-X (see
Specifications for detailed power supply specifications).
P400/P400 PLUS INSTALLATION GUIDE
S ETUP
Cable Connections
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
WARNING
NOTE
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
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Cable The P400 has seven general cabling scenarios, depending on what it connects to:
Connections 1 Connection to Another Verifone Terminal
2 RS-232 Connection Using an External Power Brick
3 Direct USB Connection
4 USB–Download Support using an External Power Brick
WARNING
5 USB Connection via PoweredUSB Connection Cable
6 Ethernet Connection with External Power Brick
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
Attaching a Cable Before going into each cabling scenario, the cables first have to be attached to the
Connector to the P400. To attach a cable to the terminal, follow steps 1-2 in the Changing or
P400 Installing MSAMs section to open the compartment door then attach the 28 pin
connector of the cable to the terminal.
Connection to The P400 connects to a Verifone terminal via a coiled cable
Another Verifone (VPN - CBL282-036-01-A). There is a minimum power requirement for the
Terminal terminal, currently specified at 4.7 W.
NOTE
In cases where the terminal is only able to provide 5 V DC output to power the
P400, the terminal must be able to source at least 940 mA of current. Otherwise,
the device may not function properly.
P400/P400 PLUS INSTALLATION GUIDE
15
S ETUP
Cable Connections
RS-232 Connection A special dongle cable is used, where one end of the cable plugs into the P400
Using an External while the other end terminates in a DB-9 connector housing. On the housing, a
Power Brick DC jack is provided to connect to an external power brick. This is a generic cable
for all RS-232-based hosts (VPN - CBL282-031-XX-A).
Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB
Connection environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.
USB–Download The P400 can connect to other devices via USB while still being connected to an
Support using an external power brick through the following cable configurations:
External Power
Brick USB Connection via Junction Box Cable
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This cable option (VPN - CBL282-044-01-B) comes with a junction box that
provides a mini-style Type B USB socket for connecting to the USB-based host
and a DC jack for external power connection. In addition, a Type A USB socket is
provided on the junction box to support application download via a USB thumb
drive.
USB Connection via PoweredUSB Connection Cable
NOTE
A PoweredUSB cable allows for devices to obtain power through their USB host
instead of requiring an independent power supply or external AC adapter.
Connect the cable (VPN - CBL282-033-01-A) to the P400 and plug the male USB
connector into the corresponding USB port of the connecting device.
There are two variants of PoweredUSB, one with 12 V DC output and another with
24 V DC. P400 only supports 12 V DC option.
Power Sequence in USB Connection
When the unit connected is a USB Host, ensure that it is powered on prior to
connecting the USB Device.
WARNING
Incorrect power sequence may degrade the SoC Host port.
Ethernet To connect the terminal to other devices via ethernet, use the cable with a junction
Connection with box that provides a standard RJ-45 LAN socket, a mini USB port, and a standard
External Power DC jack for an external power connection.
Brick
16
P400/P400 PLUS INSTALLATION GUIDE
S ETUP
Smart Card Reader Use
The junction box comes in these configurations:
Cable
Configuration
Part Number
Ethernet with RS232
Junction box with RJ-45 socket (for
connecting PINPad to LAN
infrastructure), Mod-10 socket &
DC-in jack
CBL282-006-01-B
Ethernet with RS232
and Mini USB option
Junction box with RJ-45 socket (for
connecting PINPad to LAN
infrastructure), Type B socket, Mini
USB & DC-in jack
CBL282-005-01-B
Ethernet with RS232
and Mini USB option
Junction box with RJ-45 socket (for
connecting PINPad to LAN
infrastructure), Type B socket, Mini
USB, type A USB & DC-in jack
CBL282-044-01-B
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Smart Card
Reader Use
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Conducting a Smart To conduct a smart card transaction:
Card Transaction
1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
CAUTION
Magnetic Card
Reader Use
3 Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
The P400 has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
Conducting a Credit/ To conduct a credit or debit card transaction:
Debit Card
Transaction 1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader.
Contactless
Transactions
The P400 supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
P400/P400 PLUS INSTALLATION GUIDE
17
S ETUP
Optional Accessories
Performing To perform a contactless smart card transaction:
Contactless
Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
Privacy Shield The privacy shield is used to hide the keys when entering user password in a
transaction.
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Installing the Privacy To install a privacy shield:
Shield
1 Align the hooks on the privacy shield with the corresponding slots beside the
keypad on the terminal.
2 Once the hooks are in place, gently push down on the privacy shield until it
snaps into place.
Stylus and Holder A stylus with holder can be attached to P400 and used as an alternative device
input method.
Attaching the Stylus To attach the stylus:
Holder
1 Align the stylus holder’s screw holes with those found on the back of
the terminal.
2 Screw the holder onto the back of the terminal as shown in the illustration
below:
Mounting Adapter This accessory is used to mount P400 to vertical or inclined surfaces.
Attaching a Mounting To attach a mounting adapter to P400:
Adapter to P400
1 Align the screw holes at the back of the terminal with the corresponding
screws on the mounting adapter (this can be done with or without the stylus
holder attached).
2 Screw the mounting adapter in place while keeping the terminal aligned with
the mounting adapter.
Mounting P400 with To mount the terminal to a wall or flat surface:
Mounting Adapter to
a Wall or Flat Surface 1 Ensure the mounting adapter is attached to the terminal.
2 Attach three M3 screws (not included in P400 package) to the desired surface.
Make sure that they are aligned with the slots on top and at the bottom of the
mounting adapter.
18
P400/P400 PLUS INSTALLATION GUIDE
S ETUP
Optional Accessories
3 Secure the terminal with the mounting adapter in place by aligning the holes to
the M3 screws then sliding the entire assembly into place.
4 Slide the terminal down to secure it to the mounting plate. To remove the
terminal, slide the terminal up and pull away from the mounting plate.
Mounting P400 to a To mount the terminal to a flat surface:
Flat Surface
1 Align the terminal's footers to the holes on the mounting plate.
(Without a Mounting
Adapter) 2 Fit the footers of the terminal into the footer holes.
3 Screw the mounting plate in place.
NOTE
Customized plates must have four recessed areas big enough to fit the footers of
the terminal. This ensures that there is no gap between the terminal and
mounting plate.
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Mounting P400 with To mount the terminal with a mounting adapter to a vertical bracket:
Mounting Adapter to
1 Ensure the mounting adapter is attached to the terminal.
a Vertical Bracket
2 Align the three screw holes of the mounting adapter with the vertical bracket
holes.
3 Screw the vertical bracket in place.
Mounting Considerations
Avoid having metallic objects in proximity to the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat mounting plate.
CAUTION
An enclosed metal frame or mount may negatively affect CTLS performance.
P400/P400 PLUS INSTALLATION GUIDE
19
S ETUP
Optional Accessories
20
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P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the P400 device.
Unit Power P400
Requirements • 5-12 V DC, 500 mA
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P400 PLUS
•
Temperature
5-12 V DC, 1 A
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
Humidity
•
Relative humidity:
5% to 90% (RH non-condensing)
External
Dimensions
•
Length:
•
Width:
79.60 mm (3.13 in)
•
Depth:
42.30 mm (1.67 in)
Weight
•
Unit weight:
Processor
•
ARM Cortex A9 32-bit processor
Display
•
3.5” portrait mode transmissive TFT
320 (RGB) x 480 (HVGA)
Magnetic Card
Reader
•
Triple track (tracks 1, 2, 3), high coercivity, bi-directional
Primary Smart
Card
•
ISO 7816-3, 1.8 V, 3 V, 5 V
•
Synchronous and Asynchronous cards
•
EMV Approved
166.70 mm (6.56 in)
274 g (9.66 oz)
P400/P400 PLUS INSTALLATION GUIDE
21
S PECIFICATIONS
SAM Card Reader
SAM Card
Reader
•
Two Security Access Modules (SAMs)
Security
•
3DES encryption, Master/Session and DUKPT key management
•
VeriShield file authentication
•
PCI PED 4.0 approved
22
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P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 4
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a P400
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.
NOTE
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The P400 device uses a tamper-evident case and contains no user-serviceable
parts. Do not, under any circumstance, attempt to disassemble the unit. Perform
only those adjustments or repairs specified in this guide. For all other services,
contact your local Verifone service provider. Service conducted by parties other
than authorized Verifone representatives may void any warranty.
Display Panel Use the following steps to check the display panel:
Does Not Work 1 Check all the cable connections.
2 Check the controlling device's AC outlet to be sure the outlet is supplying
sufficient power. Substitute the controlling device's power pack with another
power pack.
3 The controlling device's application program might not be loaded correctly.
Download the application program and try again.
4 If the problem persists, contact your local Verifone representative.
Keypad Does Use the following steps to check the keypad:
Not Respond 1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local Verifone representative.
P400/P400 PLUS INSTALLATION GUIDE
23
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
Check Smart Card Reader
24
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see Magnetic Card Reader Use).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see MSAM/MicroSD Cards).
•
If the problem persists, contact your local Verifone representative.
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P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The P400 device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstances, attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and
Documentation).
CAUTION
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Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the P400 can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.
Service Returns
For P400 equipment failures that cannot be resolved by your help desk or service
department, contact one of the following hotlines for product service and repair
information:
•
USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your Verifone representative
Before returning P400 unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more P400 for repair or replacement (U.S. customers only).
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
P400 device to be returned:
•
Product ID, including the model and part number. For example,
“M180-08x-xx-xxx-x”
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call Verifone toll-free at 1-800-834-9133.
P400/P400 PLUS INSTALLATION GUIDE
25
S ERVICE AND S UPPORT
Accessories and Documentation
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
•
Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
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NOTE
One MRA number must be issued for each P400 unit you return to Verifone, even
if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
Accessories and
Documentation
26
•
Assigned MRA number(s).
•
The serial number assigned to the P400 device (located at the bottom of
the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
Verifone produces accessories and documentation for the P400. When ordering,
please refer to the part number in the left column.
•
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your Verifone representative
P400/P400 PLUS INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
Cables Contact your local Verifone distributor to determine which cable fits your needs.
CBL282-045-XX-A
USB cable (as Device). Powered from +9 V/1 A DC adaptor
CBL282-038-XX-A
USB cable (as Device). Powered from +5 V USB Host.
CBL282-033-XXA
PoweredUSB cable (as Device). Powered from +12 V PUSB
Host
CBL282-031-XX-A
RS-232 cable (DB9). Powered from +12 V DC adaptor.
CBL282-036-XX-A
RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B
Ethernet with RS232
CBL282-005-01-B
Ethernet with RS232 and Mini USB
CBL282-044-01-B
Ethernet with RS232 and Mini USB
PWR435-001-01-A
DC power pack (US)
PWR435-001-02-A
DC power pack (UK)
PWR435-001-03-A
DC power pack (EU)
PWR435-001-04-A
DC power pack (China)
PWR435-001-05-A
DC power pack (Brazil)
PWR435-001-06-A
DC power pack (Australia)
PWR435-001-07-A
DC power pack (South Africa)
Privacy Shield
PPLxxx-xxx-xx-x
Optional privacy shield
Wall Mount
PPLxxx-xxx-xx-x
Optional wall mount adapter
02746-01
Verifone Cleaning Kit
DOCxxx-xxx-EN
P400 Certifications and Regulations
DOCxxx-xxx-EN
P400 Quick Installation Guide
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Power Supply
Cleaning Kit
Documentation
P400/P400 PLUS INSTALLATION GUIDE
27
S ERVICE AND S UPPORT
Accessories and Documentation
28
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P400/P400 PLUS INSTALLATION GUIDE
APPENDIX A
P400 Caution
and Warning
Messages
Table 4
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Caution and Warning Messages
Notice
Chapter
Page
English Text
French Text
Warning
Setup
page
11
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
Caution
Setup
page
11
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
Caution
Setup
page
12,
page
19
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
Warning
Setup
page
12
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
page
13
This device is a secure product
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
Caution
Setup
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P400/P400 PLUS INSTALLATION GUIDE
29
P400 Caution and Warning Messages
Table 4
Notice
Chapter
Page
Warning
Setup
Caution
Setup
English Text
French Text
page
14
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
page
14
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
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Caution
Setup
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWRXXX-xxx-xx-x.
Caution
Setup
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Warning
Caution
30
Caution and Warning Messages (continued)
Setup
Setup
page
15
Turn off or unplug the terminal
when connecting or disconnecting
the device to avoid device
memory corruption and data loss.
Refer to the controlling device
instructions for any terminalspecific warnings.
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
P400/P400 PLUS INSTALLATION GUIDE
Éteignez ou débranchez le terminal pour
connecter ou déconnecter le dispositif pour
éviter la corruption de la mémoire de
l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle
pour tous les avertissements spécifiques au
terminal.
P400 Caution and Warning Messages
Table 4
Caution and Warning Messages (continued)
Notice
Chapter
Page
Warning
Setup
page
16
Incorrect power sequence may
degrade the SoC Host port.
Caution
Service
and
Support
page
25
Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
English Text
French Text
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
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P400/P400 PLUS INSTALLATION GUIDE
31
P400 Caution and Warning Messages
32
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P400/P400 PLUS INSTALLATION GUIDE
Verifone, Inc.
1-800-Verifone
Tel: (800) Verifone (837-4366)
www.verifone.com
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P400/P400 PLUS
Installation Guide
Verifone Part Number DOCXXX-00X-EN-A, Revision A.3

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