Verifone PP1000SECTLS POS Terminal User Manual Rev 1

VeriFone Inc POS Terminal Rev 1

user manual Rev.1

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Installation Guide
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GHI
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JKL
MNO
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PRS
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TUV
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CONTENTS
PREFACE  
$XGLHQFH
2UJDQL]DWLRQ 
5HODWHG'RFXPHQWDWLRQ 
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$FURQ\P'HILQLWLRQV  
CHAPTER 1
Overview 336( 
)URQW)XQFWLRQV 
%DFN)XQFWLRQV 
)HDWXUHVDQG%HQHILWV 
CHAPTER 2
Setup 6HOHFWLQJ/RFDWLRQ 
(QYLURQPHQWDO)DFWRUV 
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,QVWDOOLQJD3ULYDF\6KLHOG2SWLRQDO
CHAPTER 3
Specifications 8QLW3RZHU5HTXLUHPHQWV
7HPSHUDWXUH 
+XPLGLW\
([WHUQDO'LPHQVLRQV
:HLJKW 
CHAPTER 4
Troubleshooting
Guidelines 'LVSOD\3DQHO'RHV1RW:RUN 
.H\SDG'RHV1RW5HVSRQG 
CHAPTER 5
Service and Support 0DLQWHQDQFHDQG&OHDQLQJ
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PREFACE
7KLVJXLGHLVWKHSULPDU\VRXUFHRILQIRUPDWLRQIRUVHWWLQJXSDQGLQVWDOOLQJD
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Audience 7KLVJXLGHSURYLGHVVLPSOHGHVFULSWLRQVRIWKH33VHIHDWXUHVDVZHOODV
EDVLFLQIRUPDWLRQIRULQVWDOOLQJDQGFRQILJXULQJ33VH
Organization 7KLVJXLGHLVRUJDQL]HGDVIROORZV
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Related
Documentation
7ROHDUQPRUHDERXWWKH33VHGHYLFHSOHDVHUHIHUWRWKHIROORZLQJ
GRFXPHQWVDQGWKHLUDVVRFLDWHG9HUL)RQH3DUW1XPEHUV931
PP1000se Certifications and Regulations 931'2&(1
PP1000se Quick Installation Guide 931'2&(1
PREFACE
Guide Conventions
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Guide
Conventions
3OHDVHUHIHUWRWKHIROORZLQJGRFXPHQWFRQYHQWLRQVIRUTXLFNO\LGHQWLI\LQJVSHFLDO
IRUPDWWLQJ
7DEOHGHVFULEHVWKHVHFRQYHQWLRQVDQGSURYLGHVH[DPSOHVRIWKHLUXVH
Acronym Definitions
3OHDVHUHIHUWR7DEOHIRUWKHDFURQ\PVXVHGLQWKLVPDQXDO
Table 1 Document Conventions
Convention Meaning Example
%OXH 7H[WLQEOXHLQGLFDWHVWHUPVWKDW
DUHFURVVUHIHUHQFHV
6HH*XLGH&RQYHQWLRQV
Italics ,WDOLFW\SHIDFHLQGLFDWHVERRN
WLWOHVRUHPSKDVLV
<RXmustQRWXVHWKLVXQLW
XQGHUZDWHU
7KHSHQFLOLFRQLVXVHGWR
KLJKOLJKWLPSRUWDQWLQIRUPDWLRQ
56W\SHGHYLFHVGRQRWZRUN
RQWKH33VHFRPPXQLFDWLRQ
SRUW
7KHFDXWLRQV\PEROLQGLFDWHV
KDUGZDUHRUVRIWZDUHIDLOXUHRU
ORVVRIGDWD
7KHXQLWLVQRWZDWHUSURRIRU
GXVWSURRIDQGLVLQWHQGHGIRU
LQGRRUXVHRQO\
7KHOLJKWLQJV\PEROLVXVHGDVD
ZDUQLQJZKHQERGLO\LQMXU\PLJKW
RFFXU
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WKHXQLWQHDUZDWHU
NOTE
CAUTION
Table 2 Acronym Definitions
Acronym Definitions
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3(' 3,1(QWU\'HYLFH
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5-5HJLVWHUHG-DFN
5- 5HJLVWHUHG-DFN
6$0 6HFXUH$FFHVV0RGXOH
86% 8QLYHUVDO6HULDO%XV
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CHAPTER 1
Overview
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PP1000se 7KH33VHLVDCTLS and SHULSKHUDOGDWDHQWU\GHYLFHWKDWDFFHSWVDQGHQFU\SWV
3HUVRQDO,GHQWLILFDWLRQ1XPEHUV3,1V7\SLFDOO\D3,1LVDIRXUWRWZHOYHGLJLW
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Figure 1 PP1000se Front Features
Front Functions 7KH33VHLQFOXGHVWKHIROORZLQJIHDWXUHV
•&XVWRPHUYLHZindicator LEDs &7/6PRGHOVRQO\
•$QLCDdisplay
•7KUHHW\SHVRINH\V
•$NH\telco-style keypad
•7KUHHXQODEHOHGprogrammable function keysDERYHWKHNH\SDG
1
QZ
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PRS
8
TUV
9
WXY
0
INDICATOR LEDS (CTLS MODEL ONLY)
LCD DISPLAY
PROGRAMMABLE FUNCTION KEYS
TELCO-STYLE KEYPAD
COLOR-CODED FUNCTION KEYS
OVERVIEW
PP1000se
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ULJKW&$1&(/%$&.63$&((17(5
Figure 2 PP1000se Rear View
Back Functions 7KHUHDURIWKH33VHGHYLFHVKRZVWKHIROORZLQJ
•Cable connector compartment
•Serial and model numberVWLFNHU
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NOTE
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CABLE CONNECTOR COMPARTMENT
SAM CARD COMPARTMENT
(CTLS MODEL ONLY)
SERIAL AND MODEL NUMBERS
OVERVIEW
Features and Benefits
336(,167$//$7,21*8,'( 9
Features and
Benefits Exceptional Ease of Use and Ergonomics
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Critical Security Protection
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3('
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SHUVRQDOFRPSXWHUVDQGHOHFWURQLFFDVKUHJLVWHUV(&5V
OVERVIEW
Features and Benefits
10 336(,167$//$7,21*8,'(
336(,167$//$7,21*8,'( 11
CHAPTER 2
Setup
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VHFWLRQV
•6HOHFWLQJ/RFDWLRQ
•3,13URWHFWLRQ0HDVXUHV
•8QSDFNLQJ6KLSSLQJ&DUWRQ
•$WWDFKLQJ&RQWUROOHU&DEOH
•,QVWDOOLQJRU5HSODFLQJ6$0&DUG&7/69HUVLRQ2QO\
•,QVWDOOLQJD3ULYDF\6KLHOG2SWLRQDO
Selecting
Location
8VHWKHIROORZLQJJXLGHOLQHVWRVHOHFWWKHEHVWORFDWLRQIRUWKH33VHGHYLFH
To Select a Location
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•6HOHFWDORFDWLRQWKDWLVIDUIURPKHDY\PHWDOREMHFWV
•6HOHFWDIODWVXSSRUWVXUIDFHVXFKDVDFRXQWHUWRSRUWDEOH
•6HOHFWDORFDWLRQQHDUDSRZHURXWOHWDQGWKHWHUPLQDORUFRPSXWHUFRQQHFWHG
WRWKH33VHXQLW
Environmental
Factors •'RQRWXVHWKHXQLWZKHUHWKHUHLVKLJKKHDWGXVWKXPLGLW\PRLVWXUHRU
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•.HHSWKHXQLWDZD\IURPGLUHFWVXQOLJKWDQGDQ\WKLQJWKDWUDGLDWHVKHDWVXFK
DVDVWRYHRUDPRWRU
•'RQRWXVHWKH33VHRXWGRRUV
WARNING
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CAUTION
7KH33VHLVQRWZDWHUSURRIRUGXVWSURRIDQGLVLQWHQGHGIRUindoor use only
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SETUP
PIN Protection Measures
12 336(,167$//$7,21*8,'(
Electrical
Considerations •$YRLGXVLQJWKLVSURGXFWGXULQJHOHFWULFDOVWRUPV
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•'LVFRQQHFWWKHGHYLFHIURPLWV326WHUPLQDOEHIRUHFOHDQLQJ
PIN Protection
Measures
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GLIILFXOW
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•3RVLWLRQLQVWRUHVHFXULW\FDPHUDVVRWKDWWKH3,1HQWU\NH\SDGLVQRWYLVLEOH
7KHIROORZLQJWDEOHGHVFULEHVWKHWZRSUHIHUUHGPRXQWLQJPHWKRGVDQGWKH
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9HUL)RQHDOVRUHFRPPHQGVLQVWUXFWLRQRIWKHFDUGKROGHUUHJDUGLQJVDIH3,1HQWU\
7KLVFDQEHGRQHZLWKDFRPELQDWLRQRI
•6LJQDJHRQWKH3('
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•/LWHUDWXUHDWWKHSRLQWRIVDOH
•$ORJRIRUVDIH3,1HQWU\SURFHVV
Table 3 Mounting Methods and Protection Measures
Method Cashier Customer in
Queue Customers
Elsewhere On-site
Cameras
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8VHVLJQDJH
EHKLQGWKH
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,QVWDOOVRWKDW
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EHWZHHQ3('DQG
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FDPHUDV
SETUP
Unpacking Shipping Carton
336(,167$//$7,21*8,'( 13
Ensuring User
Privacy
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SHUVRQDOLGHQWLILFDWLRQQXPEHU3,1
•7KHDUHDRIYLVLELOLW\VKRXOGEHQRODUJHUWKDQDFRQHWDNHQIURPWKHQXPEHU
NH\DWDQDQJOHRIDQGFRYHULQJDQDUHDRIGLUHFWO\LQIURQWRIWKHXVHU
Figure 3 Pin Entry Visibility Area
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Figure 4 PIN Entry Privacy Shield
Unpacking
Shipping Carton
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GDPDJH
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DFFHVVRULHV5HIHUWR$FFHVVRULHVDQG'RFXPHQWDWLRQIRUPRUHLQIRUPDWLRQ
DERXWWKH33VHUHODWHGDFFHVVRULHV
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FRXQWHUWRS
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1
2
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ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
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9
0
270°
45°
45° R
CAUTION
7KH33VHGHYLFHLVDVHFXUHSURGXFWDQGDQ\WDPSHULQJFDQFDXVHLWWR
FHDVHWRIXQFWLRQRURSHUDWHLQDQXQVHFXUHGPDQQHU
SETUP
Attaching Controller Cable
14 336(,167$//$7,21*8,'(
45HSODFHDOOWKHSDFNLQJPDWHULDOVFORVHWKHOLGDQGVDYHWKHFDUWRQIRU
UHSDFNLQJRUPRYLQJWKH33VHGHYLFHLQWKHIXWXUH
Attaching
Controller Cable
7KH33VHUHDUSDQHOKDVDPRGXODULQWHUIDFHSRUWIRUSRZHUDQG
FRPPXQLFDWLRQWRWKHFRQWUROOLQJGHYLFH<RXFDQXVHWKUHHW\SHVRIFRQWUROOHU
FDEOHVWRDWWDFKWKH33VHWRYDULRXVKRVWGHYLFHV
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FRYHUZLOOEHDWWDFKHGWRWKH33VHE\DIODWIOH[LEOHFDEOH7XUQRYHUDQG
KROGWKHFRPSDUWPHQWFRYHUWRRQHVLGHZKLOHSHUIRUPLQJ6WHS 
Figure 5 Sliding Out Modular Jack Compartment Cover
WARNING 'RQRWXVHDXQLWWKDWKDVEHHQWDPSHUHGZLWKRURWKHUZLVHGDPDJHG7KH
33VHXQLWFRPHVHTXLSSHGZLWKWDPSHUHYLGHQWODEHO,IDODEHORUFRPSRQHQW
DSSHDUVGDPDJHGLPPHGLDWHO\QRWLI\WKHVKLSSLQJFRPSDQ\DQG\RXU9HUL)RQH
UHSUHVHQWDWLYHRUVHUYLFHSURYLGHU
WARNING 7XUQRIIRUXQSOXJWKHWHUPLQDOZKHQFRQQHFWLQJRUGLVFRQQHFWLQJWKH33VH
WRDYRLGGHYLFHPHPRU\FRUUXSWLRQDQGGDWDORVV
5HIHUWRWKHFRQWUROOLQJGHYLFHLQVWUXFWLRQVIRUDQ\WHUPLQDOVSHFLILFZDUQLQJV
SETUP
Attaching Controller Cable
336(,167$//$7,21*8,'( 15
4&RQQHFWWKHPRGXODUSOXJRIWKHFRQWUROOHUFDEOHWRWKHMDFNRQWKHUHDURIWKH
33VH
Figure 6 Connecting Modular Jack
53UHVVWKHPROGHGFDEOHLQWRWKHVORWVWRORFNWKHFDEOHLQSODFH
Figure 7 Securing Controller Cable
63ODFHWKHFRYHUEDFNRQWKHPRGXODUMDFNFRPSDUWPHQW
Figure 8 Replacing Modular Jack Compartment Cover
SETUP
Attaching Controller Cable
16 336(,167$//$7,21*8,'(
78VHWKHIROORZLQJJXLGHOLQHVLQFRQQHFWLQJWKH33VHXVLQJDVSHFLILF
FRQQHFWLQJFDEOH
•&RQQHFWLQJYLD86%
•&RQQHFWLQJYLD56&DEOH
•&RQQHFWLQJYLD6HULDO&DEOHZLWK'&,QSXW
8$IWHUFRQQHFWLQJWKHFDEOHVUHVWDUWWKH33VHDQGWKHFRQWUROOLQJGHYLFH
5HIHUWR$FFHVVRULHVDQG'RFXPHQWDWLRQIRUWKHLQGLYLGXDOSDUWQXPEHUVRIWKH
33VHUHODWHGFDEOHV
Connecting via USB <RXFDQFRQQHFWWKH33VHWRD9[WHUPLQDOXVLQJDFRLOHG86%FDEOH931
&%/$
1&RQQHFWWKHFDEOHWRWKH33VHVHH$WWDFKLQJ&RQWUROOHU&DEOH
2&RQQHFWWKH86%SOXJWRWKHSRUWLQWKHKRVWGHYLFHWHUPLQDORUFRPSXWHU
Figure 9 Connecting PP1000se to Terminal Via USB
3&ORVHWKHGHYLFHFRYHUVWKHQSRZHUXSWKH33VHDQGWKHKRVWGHYLFH
4:DLWXQWLOWKHKRVWGHYLFHUHFRJQL]HVWKHQHZKDUGZDUH
NOTE
)RUFDEOHUHPRYDOXVHWKHVDPHVWHSVGHVFULEHGDERYHLQUHYHUVH,IH[FKDQJLQJ
FDEOHVXVHD9HUL)RQHDSSURYHGFDEOH
NOTE
:KHQFRQQHFWLQJWKH33VHWRDFRPSXWHUYLD86%SRUWWKHFRPSXWHUPD\
UHTXLUHDGGLWLRQDOLQVWDOODWLRQRIGHYLFHGULYHUVZKLFK\RXFDQGRZQORDGIURPKWWS
VXSSRUWYHULIRQHFRPYHULIRQHVXSSRUWKRPHGR
23
%4(
VX 520
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
SETUP
Attaching Controller Cable
336(,167$//$7,21*8,'( 17
5%URZVHWRWKH,1)ILOHSURYLGHGE\9HUL)RQHZKHQVSHFLI\LQJWKHGULYHU
ORFDWLRQ:KHQWKHLQVWDOODWLRQFRPSOHWHVFKHFNWKHOLVWRISRUWVRQWKH'HYLFH
0DQDJHUWRVHHWKHQHZO\LQVWDOOHG86%GHYLFH
Connecting via
RS232 Cable 8VHWKH56FDEOH931&%/$WRFRQQHFWWKH33VHWRD9[
KRVWGHYLFH
1&RQQHFWWKHFDEOHWRWKH33VHVHH$WWDFKLQJ&RQWUROOHU&DEOH
2&RQQHFWWKH56MDFNWRWKHKRVWGHYLFH
Figure 10 Connecting PP1000se to Vx Terminal Via RS232
3&ORVHWKHGHYLFHFRYHUVWKHQSRZHUXSWKH33VHDQGWKHKRVWGHYLFH
4:DLWXQWLOWKHKRVWGHYLFHUHFRJQL]HVWKHQHZKDUGZDUH
CAUTION
8VHRQO\86%FHUWLILHGFDEOHVLIDQH[WHQVLRQFDEOHLVUHTXLUHGZKHQFRQQHFWLQJ
WRWKHGHYLFH¶V86%SRUW
NOTE
<RXFDQILQGDQGGRZQORDGDGGLWLRQDOLQVWUXFWLRQVDQGGHYLFHGULYHUVIURPWKH
9HUL)RQH7HFKQLFDO6XSSRUWSDJH
KWWSVXSSRUWYHULIRQHFRPYHULIRQHVXSSRUWKRPHGR
VX 810
23
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
SETUP
Attaching Controller Cable
18 336(,167$//$7,21*8,'(
5%URZVHWRWKH,1)ILOHSURYLGHGE\9HUL)RQHZKHQVSHFLI\LQJWKHGULYHU
ORFDWLRQ:KHQWKHLQVWDOODWLRQFRPSOHWHVFKHFNWKHOLVWRISRUWVRQWKH'HYLFH
0DQDJHUWRVHHWKHQHZO\LQVWDOOHG86%GHYLFH
Connecting via
Serial Cable with
DC Input
8VHWKHFRLOHGVHULDOFDEOH931&%/$DQGSRZHUFDEOH931[[[
[[[[[[WRFRQQHFWWKH33VHWRDQHOHFWURQLFFDVKUHJLVWHU(&5RUDKRVW
FRPSXWHU
1&RQQHFWWKHFDEOHWRWKH33VHVHH$WWDFKLQJ&RQWUROOHU&DEOH
2$WWDFKWKHVHULDOMDFNWRWKH(&5RUKRVWFRPSXWHUDQGWLJKWHQWKHWKXPE
VFUHZV
Figure 11 Connecting PP1000se to an ECR via Powered Serial Cable
3&RQQHFWWKHSRZHUSOXJ931[[[[[[[[[LQWRWKH'&MDFN
4&RQQHFWWKHSRZHUFDEOHWRDQH[WHUQDOSRZHUVXSSO\
CAUTION
8VHRQO\86%FHUWLILHGFDEOHVLIDQH[WHQVLRQFDEOHLVUHTXLUHGZKHQFRQQHFWLQJ
WRWKHGHYLFH¶V86%SRUW
NOTE
<RXFDQILQGDQGGRZQORDGDGGLWLRQDOLQVWUXFWLRQVDQGGHYLFHGULYHUVIURPWKH
9HUL)RQH7HFKQLFDO6XSSRUWSDJHKWWSVXSSRUWYHULIRQHFRPYHULIRQHVXSSRUW
KRPHGR
A
B
C
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
SETUP
Installing or Replacing SAM Card (CTLS Version Only)
336(,167$//$7,21*8,'( 19
5&ORVHWKHGHYLFHFRYHUVWKHQSRZHUXSWKH33VHDQGWKHKRVWGHYLFH
Installing or
Replacing SAM
Card (CTLS
Version Only)
8VHWKHIROORZLQJSURFHGXUHVWRLQVWDOODVHFXULW\DFFHVVPRGXOH6$0FDUGRU
UHSODFHDQROGFDUG7KLVVWHSLVQHFHVVDU\RQO\IRUFRQWDFWOHVVPRGHOVRIWKH
33VH
To change or install
SAMs 1'LVFRQQHFWWKHGHYLFHIURPLWVSRZHUVXSSO\LI\RXDUHXVLQJDQH[WHUQDO
SRZHUVRXUFH
2'LVFRQQHFWWKHFRQWUROOHUFDEOHIURPWKH33VH
33ODFHWKH33VHIDFHGRZQRQDVRIWFOHDQVXUIDFHWRSURWHFWWKHVFUHHQ
IURPVFUDWFKHV
CAUTION
8VHRQO\86%FHUWLILHGFDEOHVLIDQH[WHQVLRQFDEOHLVUHTXLUHGZKHQFRQQHFWLQJ
WRWKHGHYLFH¶V86%SRUW
NOTE
<RXFDQILQGDQGGRZQORDGDGGLWLRQDOLQVWUXFWLRQVDQGGHYLFHGULYHUVIURPWKH
9HUL)RQH7HFKQLFDO6XSSRUWSDJH
KWWSVXSSRUWYHULIRQHFRPYHULIRQHVXSSRUWKRPHGR
CAUTION
2EVHUYHVWDQGDUGSUHFDXWLRQVLQKDQGOLQJHOHFWURVWDWLFDOO\VHQVLWLYHGHYLFHV
(OHFWURVWDWLFGLVFKDUJHVFDQGDPDJHWKHHTXLSPHQW9HUL)RQHUHFRPPHQGV
XVLQJDJURXQGHGDQWLVWDWLFZULVWVWUDS
SETUP
Installing or Replacing SAM Card (CTLS Version Only)
20 336(,167$//$7,21*8,'(
43UHVVGRZQRQDQGVOLGHWKHFRPSDUWPHQWGRRURIIWKH6$0FDUG
FRPSDUWPHQW
Figure 12 Opening SAM Cover
5,QVWDOOWKH6$0FDUGE\DOLJQLQJWKHFDUGDQGFDUHIXOO\VOLGLQJLWLQWRWKHVORW
XQWLOIXOO\LQVHUWHG
Figure 13 Inserting SAM Card
NOTE
%HIRUHLQVHUWLQJWKH6$0FDUGSRVLWLRQLWDVVKRZQLQ)LJXUHZLWKWKHFDUG¶V
JROGFRQWDFWVIDFLQJDZD\IURP\RXWRZDUGWKHXQLW7KHFDUGKROGHUVORWLQWKH
33VHKDVDVHWRIFRQWDFWV7KH6$0FDUGKDVDQRWFKRQRQHFRUQHUWR
HQVXUHWKDWLWILWVLQWRWKHFRQQHFWRUEDVHLQRQO\RQHZD\
SETUP
Installing a Privacy Shield (Optional)
336(,167$//$7,21*8,'( 21
6&ORVHWKH6$0FRPSDUWPHQWGRRUXQWLOWKHORFNLQJSLQVORWVLQWRSODFH
Figure 14 Replacing SAM Cover
75HFRQQHFWWKHFRQWUROOHUFDEOHWRWKHGHYLFH
85HFRQQHFWWKHGHYLFHWRWKHSRZHUVXSSO\LI\RXDUHXVLQJDQH[WHUQDOSRZHU
VRXUFH
Installing a
Privacy Shield
(Optional)
7KHSULYDF\VKLHOGSURWHFWVWKHFXVWRPHUV¶3,1HQWU\IURPEHLQJVHHQE\WKH
FDVKLHURURWKHUFXVWRPHUV8VHWKHIROORZLQJVWHSVWRLQVWDOODSULYDF\VKLHOGRQ
\RXU33VH
1,QVHUWWKHSULYDF\VKLHOGE\VORWWLQJLWRQWKHUHFHVVHGFKDQQHOVRQWKHVLGHVRI
WKH33VH
Figure 15 Inserting Privacy Shield
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
SETUP
Installing a Privacy Shield (Optional)
22 336(,167$//$7,21*8,'(
2,QVHUWIXOO\XQWLOWKHSULYDF\VKLHOGORFNVLQSODFH7KHUHDUHORFNLQJWDEVRQ
ERWKXQGHUVLGHVRIWKHSULYDF\VKLHOGWKDWODWFKRQWRVORWVLQWKHUHFHVVHG
FKDQQHOVRIWKH33VH
Figure 16 Locking the Privacy Shield
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
1
2
QZ
ABC
DEF
3
4
GHI
5
JKL
MNO
6
7
PRS
8
TUV
WXY
9
0
NOTE
0HUFKDQWVZKRLQVWDOOWKHWHUPLQDOZLWKRXWWKHSULYDF\VKLHOGPXVWHQVXUHWKH
FDUGKROGHU¶VSULYDF\ZKHQHQWHULQJKLV3,1E\SRVLWLRQLQJWKHWHUPLQDODZD\IURP
RSHQYLHZ3OHDVHUHIHUWR3,13URWHFWLRQ0HDVXUHVIRUPRUHLQIRUPDWLRQ
336(,167$//$7,21*8,'( 23
CHAPTER 3
Specifications
7KLVFKDSWHUGLVFXVVHVSRZHUUHTXLUHPHQWVGLPHQVLRQVDQGRWKHUVSHFLILFDWLRQV
RIWKH33VHGHYLFH
Unit Power
Requirements Input99'&
Maximum current P$
Temperature Operating temperatureWR&WR)
Humidity Relative humidityWRQRQFRQGHQVLQJ
External
Dimensions
Weight
•LengthPP LQ
•WidthPP LQ
•DepthPP LQ
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Weight
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336(,167$//$7,21*8,'( 25
CHAPTER 4
Troubleshooting
Guidelines
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NOTE
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TROUBLESHOOTING GUIDELINES
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CHAPTER 5
Service and Support
Maintenance
and Cleaning
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SERVICE AND SUPPORT
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c 2014 VeriFone, Inc. All rights reserved.
2099 Gateway Place, Suite 600
San Jose, CA 95110 USA
Telephone: (800) VeriFone (837-4366)
World Wide Web: www.verifone.com
PP1000SE Certifications and Regulations
VeriFone Part Number: DOCXXX-XXX-EN-A Revision A.2
*DOC180-XXX-EN-A*
VERIFONE
DRAFT
VERIFONE
DRAFT
Electrical
The reference input power rating for the PP1000SE is 5-12 VDC, 500 mA max.
Disconnecting Power
Disconnecting power during a transaction may cause transaction data files that are not yet stored in memory to be lost.
Location – Electrical Considerations
Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise
(for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors).
CAUTION: Due to risk of electrical shock or unit damage, do not use the device near water, including a bathtub, wash bowl,
kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical
storms.
Equipment
Damage
Carefully inspect the shipping carton and its contents for any damage. If the unit or any product component appears damaged
or to have been tampered with, immediately notify the shipping company and your VeriFone distributor or service provider.
Do not use a unit that has been damaged or tampered with.
Lithium Battery Caution
The Random Access Memory (RAM) contents in the device are protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may invalidate the product warranty.
Tamper Warning
This device has a tamper-evident case to indicate if an unauthorized party has opened the device.
Opening the case will make the unit inoperable and void the product warranty.
Repairs
Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local
VeriFone distributor or service provider for assistance. Failure to comply may invalidate the product warranty.
Location – Environmental Considerations
Do not operate the device outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from
exposure to rain or dust may invalidate the product warranty.
Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from
direct sunlight and anything that radiates heat, such as a stove or a motor.
Location – Ease of Use
Select a location for your device that contributes to its ease of use:
• A location convenient for both merchant and cardholder.
• A flat support surface, such as a countertop or table.
Cleaners and Solvents
Never use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate plastic or rubber
parts. Do not spray cleaners or other solutions directly onto the keypad or display. For best results, use a clean cloth
dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner.
PP1000SE Product Certifications and Regulations
FCC Compliance
The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC
Rules:
Manufacturer: VeriFone, Inc.
Brand, Model: PP1000SE
Part 15 of FCC Rules
This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable
protection against harmful interference in a residential area.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1 This device may not cause harmful interference; and,
2 This device must accept any interference received, including interference that may cause undesired operation.
This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off
and on), the user is encouraged to try to correct the interference by one or more of the following measures:
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult with the dealer or ask an experienced radio/TV technician for help.
Any changes or modifications to this equipment not expressly approved by VeriFone could void the user’s authority to operate this
equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules.
RF Exposure
This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF
exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device,
including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements
may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be
avoided.
To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device.
This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or
transmitter.
Legal Terms and Conditions Regarding PCI SSC Approvals
PCI SSC’s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized
laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic
product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For
example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested
by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be
considered or promoted as approved.
No vendor or other third party may refer to a PED as “PCI Approved,” nor otherwise state or imply that PCI SSC has, in whole or
part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth
in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC’s approval are strictly and actively
prohibited by PCI SSC.
When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the
achievement of PCI SSC’s goals, but the approval does not under any circumstances include any endorsement or warranty
regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or
services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI
SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are
expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall
be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.
This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the
same type, and may not cause interference to systems operating on a primary basis.
Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY
For proper disposal instructions go to http://recycle.verifone.com/ Please retain this sheet for future reference.
continued on rear cover

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