Verifone UX401CTLS POS Terminal User Manual

VeriFone Inc POS Terminal

user manual

Verifone Part Number DOC159-026-EN-A, Revision A.2UX301Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVerifone Part Number DOC159-026-EN-A, Revision A.2UX301 Installation Guide© 2015 Verifone, Inc.Verifone, the Verifone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of Verifone. Other brand names ortrademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
SETUPCable ConnectionsUX301 INSTALLATION GUIDE 178Slide the cardholder cover back, locking it into place.Figure 7 Replacing the SAM Cardholders9Install additional SAM cards in the available slots as necessary.CableConnectionsThe UX301 rear panel holds several interface ports for power and communications. Use this section to see how the UX301 connects to various UX-series units, as well as other devices.•Connecting to a UX-Series Host Device•Connecting to a UX-Series Peripheral Device•Connecting Optional DevicesConnecting to aUX-Series HostDeviceThis section discusses the connection of the UX301 device with the following host units:Connecting to a Vending MachineYou can connect the UX301 to a host vending machine (VM) with any of the following connection types:•USB Type B•ETH (LAN)•COM (RS-232)•MDBFor more information regarding your card reader configuration and your cabling needs, contact your local Verifone service provider. For cable ordering information, see Accessories and Documentation).58)MAGE0LACEHOLDERNOTETo get the proper connection cables, please refer to Accessories and Documentation.The I/O ports of the EUT are listed below: SAM Card Slot *3 USB Port *3 Smart Card Slot *1 SMA port *1 RJ45 Port *2 LAN Port *1
SETUPCable Connections18 UX301 INSTALLATION GUIDEConnecting to aUX-SeriesPeripheral DeviceThis section discusses the connection of the UX301 device with the following peripheral units:•Connecting to a UX1xx Series PIN Pad•Connecting to a UX401 CTLS UnitConnecting to a UX1xx Series PIN PadYou can connect the UX301 to a UX1xx-series PIN pad device with a standard USB Type A to B cable (VPN CBL000-045-01-A).Figure 8 Connecting to a UX110 PIN PadConnect the Type A plug in the UX301 high-powered port and connect the type B plug to the USB port of the UX110. Use the same procedure for connecting to other UX1xx-series PIN pads.The UX301 host device installs the USB device driver automatically. The USB data will be encrypted with authentication upon startup.Connecting to a UX401 CTLS UnitYou can connect the UX301 to a UX401 unit using a communication cable (VPN CBL159-313-02-A) and an SMA / analog RF cable (VPN CBL159-302-03-A). To connect the UX301to the UX401 CTLSunit1Attach one end of the comm cable to the UX301 and the other end to the UX401.58)MAGE0LACEHOLDER2 Attach one end of the SMA cable to the UX301 and the other end to theUX401.
UX301 INSTALLATION GUIDE 27CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the UX301 card reader.Unit PowerRequirements•Operation voltage: 8 to 43V DC, 24V DC for Printer use•Idle Power: 2W•Typical Power: 3W (CTLS read), 4W (UX100 display heater), 0.5W (UX100/110), 5W (RS232-vout)•Sleep Mode: TBD.Temperature•Operating temperature: •-30°C to 70°C (-22°F to 158°F) Standard unit•Storage temperature: -25°C to 70°C (-13°F to 158°F)•Power Supply rated for indoor use only: 12V DC 3.3A, operating temperature 0°C to 40°C (32°F to 104°F)•Power Supply rated for outdoor use: 24V, DC 3.75A up to 40°C (DC 2.5A up to 60°C), operating temperature -25°C to 60°C•Relative humidity: 5% to 90% RH non-condensing•External Dimensions•Height: 67 mm (2.64 in)•Width: 97 mm (3.82 in)•Depth 102 mm (4.02 in)Memory•128 MB DDRAM•256 MB NAND-FlashMagnetic StripeCard•Triple-trackNOTEIf this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the product’s operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range.
SPECIFICATIONS28 UX301 INSTALLATION GUIDESmart Card Reader•Non-sliding•Card conserving plated landing contactsSAM Requirements•3 SAM slotsPeripheral Ports•Consistent ports:•Power•Powered USB Type A for external device (host)•USB Type B (client)•COM1 (powered)•ETH (LAN) connection with 2 colored LEDs for link state and speed indication•Analog RF CTLS antenna connector to the UX401 CTLS unit•8-PIN to RJ-45 connector to UX401 CTLS antenna unitModel dependent board:•MDBCommunication•COM: Up to 115200 bps,HW RTS/CTS handshake•MDB: 9600 bps fix, 9E1Display•3 status LEDs on the front (payment application controlled)
UX301 INSTALLATION GUIDE 29CHAPTER 4Maintenance and CleaningYour card reader should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.•Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement.AdditionalSafetyInformationThe following is additional information for your safety in using this device.PotentiallyExplosiveEnvironmentsWhen using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
UX301 INSTALLATION GUIDE 31CHAPTER 5Service and SupportFor UX301 problems, contact your local Verifone representative or service provider.For device product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your Verifone representative.Service ReturnsBefore returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure 16) on the underside of each unit to be returned:•Product ID, including the model and part number. For example,“M159-301-xx-WWA” and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).Figure 16 Information Labels on Unit Top2Within the United States, call Verifone toll-free at 1-800-834-4366.NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.58)MAGE0LACEHOLDERSERIAL NUMBERSMODEL AND
SERVICE AND SUPPORTAccessories and DocumentationUX301 INSTALLATION GUIDE 33Connection CablesPower CablesGrounding CablesPrintersARS KitCleaning KitDocumentationCBL159-313-02-A UX301 to UX401 communications cableCBL159-302-03-A UX301 to UX401 RF cable analogCBL013-005-01-A RS232 to connect TG-2460H printerCBL159-312-01-A LAN cable for Ethernet connections.26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m26264-02-R Cash register cable, RJ45-SUBD9f, 2.0mCBL000-039-02-A Australia power cord for PWR159-001-01-A PSU.CBL159-306-01-A Y power cable for TG-2460H printer and UX301CBL159-307-01-A Interconnect power cable from CBL159-309-01-X to TRACO PWR cable 27556-10-R for printer external power.CBL159-309-01-B 6-pin ferrite cableCBL258-001-01-A EU power cord for PWR159-001-01-A PSU.CBL258-006-01-A US power cord for PWR159-001-01-A PSU.CBL258-004-01-A UK power cord for PWR159-001-01-A PSU.CBL258-014-01-A South Africa power cord for PWR159-001-01-A PSU.PWR159-001-01-A 12V, 3.3A power supply unit (PSU) for UX301.27556-10-R Power cable for printer external power supply.28580-01-R TG2460-H Printer Power cable for UX301WIR159-302-01-A 1 meter grounding cable for UX301 and UX1xx PIN pads.WIR159-302-02-A 2.5 meter grounding cable for UX301 and UX1xx PIN pads.P013-010-01-R TG2460-H PrinterMET159-502-01-A UX301 Anti Removal Switch (ARS) kit for development assembly.02746 Verifone Cleaning Kit.VPN DOC159-024-EN UX301 Certifications and Regulations SheetVPN DOC159-025-EN UX301 Quick Installation GuideVPN DOC159-034-EN UX401 Certifications and Regulations GuideVPN DOC159-035-EN UX401 Quick Installation GuideVPN DOC159-036-EN UX401 Installation Guide
UX301 INSTALLATION GUIDE 35CHAPTER 6Troubleshooting GuidelinesThis chapter lists possible malfunctions that may occur while operating a UX301 device and the appropriate corrective action. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.TransactionsFail To ProcessThere are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures.Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down.•If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader.•If the problem persists, contact your local Verifone representative.NOTEThe unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.NOTEThe UX301 reads the card upon card removal or withdrawal from the slot.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process36 UX301 INSTALLATION GUIDECheck the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing SAM Cards).•If the problem persists, contact your local Verifone representative.
UX301Installation GuideVerifone Part Number DOC159-026-EN-A, Revision A.2Verifone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) Verifone (837-4366)www.verifone.com
*DOC159-071-EN-A*c 2015 Verifone, Inc. All rights reserved. 2099 Gateway Place, Suite 600San Jose CA 95110Tel: 800 Verifone (837-4366)www.verifone.comUX301 Certifications and RegulationsVerifone Part Number: DOC159-071-EN-A Revision A.2VERIFONEDRAFT REVISION A.2 VERIFONEDRAFT REVISION A.2 ElectricalThe reference input power rating for the UX301 is 8V DC to 43V DC.External Power SupplyUse of an external power supply is 12V DC, 3.3A or 24V DC, 3.75A.Location – Electrical ConsiderationsDo not install this device near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic security devices).WARNING!This device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock, electrical interference or vibration.Cet appareil contient des composants électroniques sensibles qui peuvent être endommagés de façon permanente si elle est exposée à des chocs excessifs, des interférences électriques ou des vibrations.EquipmentRepairsDo not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Verifone distributor or service provider for assistance. Failure to comply may void the product warranty.DamageCarefully inspect the shipping carton and its contents for any damage. If the UX301 or any product component appears damaged or tampered, immediately notify the shipping company and your Verifone distributor or service provider.Do not use a device that has been damaged or tampered with.Cleaners and SolventsNever use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate the plastic and rubber parts. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner.UX301 Certifications and RegulationsFCC ComplianceThe following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:Manufacturer: Verifone, Inc.Brand, Model: UX301Part 15 of FCC RulesThis device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area.This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:1This device may not cause harmful interference; and,2This device must accept any interference received, including interference that may cause undesired operation. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult with the dealer or ask an experienced radio/TV technician for help.Any changes or modifications to this equipment not expressly approved by Verifone could void the user’s authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules.RF ExposureThis device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided.To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter.Legal Terms and Conditions Regarding PCI SSC ApprovalsPCI SSC’s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved.No vendor or other third party may refer to a PED as “PCI Approved,” nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC’s approval are strictly and actively prohibited by PCI SSC.When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSC’s goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or non-infringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the same type, and may not cause interference to systems operating on a primary basis.Recycling: DO NOT DISCARD! UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLYFor proper disposal instructions go to http://recycle.verifone.com/Please retain this sheet for future reference.continued on rear coverRecyclage: NE PAS JETER! L'unité doit être recyclée ou mise au rebut dans les endroits prévus à cet effet.Pour connaître les procédures de mise au rebut, consultez le site http://recycle.verifone.com/ À conserver pour référence ultérieuresuite au verso

Navigation menu