Verifone V400M3G Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

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User manual

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Document ID3237976
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Document DescriptionUser manual
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Date Submitted2016-12-23 00:00:00
Date Available2016-12-23 00:00:00
Creation Date2016-12-09 12:46:01
Producing SoftwareAcrobat Distiller 9.0.0 (Windows)
Document Lastmod2016-12-22 09:38:41
Document TitleV400m Plus 3G & V400m Bases (VPN DOC475-003-EN-A) Revision A.1
Document CreatorFrameMaker 9.0(Foxit Advanced PDF Editor)
Document Author: Verifone Product Documentation (VPD)

V400m Plus 3G & V400m Bases
Installation Guide
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Verifone Part Number DOC475-003-EN-A, Revision A.1
V400m Plus 3G & V400m Bases Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, visit http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC475-003-EN-A, Revision A.1
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C HA P TE R 1
Overview V400m Plus 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
C HA P TE R 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MSAM, Micro SD and SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
C H AP T ER 3
Specifications V400m Plus 3G Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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30
C H AP T ER 4
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
C H AP T ER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
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PREFACE
This guide is the primary source of information for setting up and installing the
V400m Plus 3G and V400m Bases. The installation should be performed by
professional staffs from Verifone.
Audience
Organization
This guide provides simple descriptions of the product features and information
for installing and configuring the V400m Plus 3G terminal and the V400m Charging and Full-Function Bases.
This guide is organized as follows:
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Chapter 1, Overview. Provides an overview of a V400m Plus 3G & V400m Bases.
Chapter 2, Setup. Explains how to set up and install the V400m Plus 3G & V400m
Bases and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the V400m Plus 3G & V400m Bases.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V400m Plus 3G & V400m Bases.
Related
Documentation
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V400m Plus 3G and V400m Bases, please refer to the
following documents and their associated Verifone Part Numbers (VPN):
V400m Plus 3G Certifications and Regulations
VPN DOC475-001-EN
V400m Plus 3G Quick Installation Guide
VPN DOC475-002-EN
V400m Plus 3G Reference Guide
VPN DOC475-004-EN
V400m B-Charging Quick Installation Guide
VPN DOC475-006-EN
V400m B-FF Quick Installation Guide
VPN DOC475-007-EN
V400m B-Charging Certifications & Regulations Sheet
VPN DOC475-011-EN
V400m B-FF Certifications & Regulations Sheet
VPN DOC475-021-EN
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the V400m Plus 3G & V400m
Bases communication port.
NOTE
Document Conventions
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CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.
Table 2
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
PED
PIN Entry Device
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Table 2
Acronym Definitions (continued)
Acronym
Definitions
PIN
Personal Identification Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
SD
Secure Digital
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter describes the features of the V400m Plus 3G and the V400m Bases.
V400m Plus 3G
The V400m Plus 3G is Verifone’s next generation integrated retail PINpad device.
Its touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
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The V400m Plus 3G is a consumer-facing handheld device. It can also be fixmounted in some integrated retail scenarios. The product’s design is equally
appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
THERMAL PRINTER
TOUCHSCREEN DISPLAY
AND CTLS AREA
SECURE KEYPAD
MAGNETIC
STRIP
READER
CANCEL KEY
BACKSPACE KEY
SMART CARD
READER
Figure 1
ENTER KEY
V400m Plus 3G Front
Front Functions The V400m Plus 3G includes the following features:
•
Capacitive touch LCD display and CTLS tap area
•
Smart card reader
•
Magnetic card reader
•
Integrated thermal printer
•
Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•
Dual-function Backspace/Clear key.
•
Customer-entry for Cancel and Enter keys.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
O VERVIEW
V400m Bases
Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G
shows the following:
CHARGING
STAND
PORT
MICRO SD SLOT
MSAM
SLOTS
SIM SLOTS
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Figure 2
V400m Bases
POWER PORT
USB PORT
SPEAKER
V400m Plus 3G Underside
•
A Micro SD slot
•
Dual MSAM slots to support stored-value card programs or other merchant
card requirements
•
Dual SIM Card compartments
The V400m Base provides a stable mounted platform for the V400m Plus 3G
terminal. The Base comes in two versions:
•
V400m B Charging
•
V400m B Full-Function (FF)
The Charging Base supports charging only with no communication functionality.
The FF Base supports several connectivity options and provides serial connection
for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port
is for maintenance purposes and supports a USB flash drive.
10
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
O VERVIEW
Features and Benefits
V400m Charging The Charging Base accomodates and supplies power to the V400m Plus 3G
Base portable terminal.
TERMINAL CHARGING POINTS
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EXTERNAL POWER PORT
Figure 3
V400m Charging Base, Front and Rear
V400m Full- The FF Base supports any failover communication via dial up and Ethernet
Function Base connections. The failover will be supported in all network interfaces available in a
terminal.
TERMINAL CHARGING POINTS
TELEPHONE PORT
ON/OFF POWER
BUTTON
USB HOST PORT
USB DEVICE PORT
RS232 PORT
Figure 4
ETHERNET
PORT
EXTERNAL
POWER PORT
V400m FF Base, Front and Rear
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
Features and
Benefits
•
10/100M Ethernet
•
56K modem
•
USB host
•
USB device
The V400m Plus 3G terminal and V400m Bases provide the following
functionality:
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
11
O VERVIEW
Features and Benefits
Exceptional Ease of •
Use and •
Ergonomics
•
12
Battery-powered for mobility and portable operation.
Integrated thermal printer for fast transaction processing.
•
Large, hard-rubber keys provide improved tactile feedback.
•
3.5” capacitive touch screen display.
•
3G-, WiFi-, and Bluetooth-capabale.
•
Intuitive keypad interface simplify training and reduce support requests.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
Supports payment transactions in a variety of payment environments.
•
Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•
Sleek and stylish shape occupies minimal counter space.
•
Bold, ergonomic design fits comfortably in the palm of a hand.
•
Optional Charging or Full-Function Bases expand functionality while providing
a stable, battery-charging platform.
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Critical Security •
Protection
Touch screen enables easy menu control and signature capture.
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
PCI 4.x-compliant for secure solutions, meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
Key injection simplified and secured with Verifone’s SecureKit key loading
software.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for the V400m Plus 3G & V400m
Bases, in the following sections:
•
Selecting Location
•
PIN Protection Measures
•
Unpacking Shipping Carton
•
MSAM, Micro SD and SIM Cards
•
Loading Printer Paper
•
Power Supply
•
Cable Connections
•
Smart Card Reader
•
Magnetic Stripe Card Reader
•
Contactless Transactions
•
Optional Accessories
•
Periodic Inspection
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Selecting
Location
Use the following guidelines to select the best location for the V400m Plus 3G &
V400m Bases device.
To Select a Location
Choose a location convenient for both merchant and client:
•
Far from heavy metal objects,
•
A flat support surface such as a countertop or a table,
•
Near a power outlet and the terminal or computer that connects to the V400m
Plus 3G & V400m Bases.
WARNING
For safety, do not string cables or cords across a walkway.
Environmental •
Factors
•
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
13
S ETUP
PIN Protection Measures
•
CAUTION
The V400m Plus 3G & V400m Bases is not waterproof or dustproof and is
intended for indoor use only. Any damage to the unit from exposure to rain or dust
can void any warranty.
Electrical •
Considerations •
•
WARNING
Do not use the V400m Plus 3G & V400m Bases outdoors.
Avoid using this product during electrical storms.
Do not use the V400m Plus 3G & V400m Bases unit near water or in moist
conditions.
Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
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Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need
Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
CAUTION
PIN Protection
Measures
Using an enclosed metal frame or mount may negatively affect contactless
performance
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
•
14
Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•
Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•
Position the PED so that it is angled in such a way that PIN spying is
difficult.
•
Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•
Position in-store security cameras so that the PIN-entry keypad is not visible.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
Unpacking Shipping Carton
The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Table 3
Mounting Methods and Protection Measures
Customer in
Queue
Customers
Elsewhere
On-site
Cameras
Use signage
behind the
PED
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
No action
needed
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
Method
Cashier
Countertop
without stand
Countertop
with stand
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Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
•
Signage on the PED
•
Prompts on the display, possibly with a click-through screen
•
Literature at the point of sale
•
A logo for safe PIN-entry process.
Ensuring User To protect users’ privacy when they enter their personal identification number
Privacy (PIN), the area of visibility should be no larger than a cone taken from the number
Unpacking
Shipping Carton
5 key at an angle of 45° and covering an area of 270° directly in front of the user.
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1 Remove the V400m Plus 3G & V400m Bases unit from the shipping carton.
The standard package contains the PIN pad, power pack, battery, and printer
paper roll. Refer Accessories and Documentation to for more information
about V400m Plus 3G & V400m Bases related accessories.
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
3 Remove the clear protective film from the display.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
15
S ETUP
MSAM, Micro SD and SIM Cards
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V400m Plus 3G & V400m Bases unit in the future.
WARNING
MSAM, Micro SD
and SIM Cards
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Accessing Card Use the following procedure in order to access the cardholder compartment.
Compartments
1 Place the terminal face down on a soft and clean surface to protect the lens
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from scratches.
2 Slide to unlock and lift the compartment cover.
3 Remove the battery to access the MSAM cardholders.
CAUTION
Figure 5
How to Access Cardholders
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Changing or To change or install MSAM cards:
Installing MSAMs
1 Use steps 1 to 3 of Accessing Card Compartments to get to the MSAM
cardholder.
NOTE
The V400m Plus 3G & V400m Bases supports two MSAM cards in a side-by-side
configuration.
2 Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
16
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
MSAM, Micro SD and SIM Cards
3 Remove the old card, if any and install the MSAM card by carefully sliding it
into the slot (with the gold contacts facing outward) until fully inserted.
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Figure 6
Inserting MSAM Card
4 Turn the cardholder back in place and slide the cover to lock the cardholder.
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or To change or install a Micro SD card:
Installing a Micro
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD
SD Card
cardholder.
Figure 7
Inserting Micro SD Card
2 Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
3 Remove the old card, if any and insert the Micro SD card carefully into the
cardholder (with the gold contacts facing outward) and turn the cardholder
back in place.
4 Slide the cover to lock the cardholder closed.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
17
S ETUP
MSAM, Micro SD and SIM Cards
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or To change or install a SIM card:
Installing a SIM
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the SIM
Card
cardholder.
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Figure 8
NOTE
Inserting SIM Card
The V400m Plus 3G & V400m Bases supports two SIM cards in a side-by-side
configuration.
2 Push in the old SIM card, if any, to release it from the slot.
3 Carefully insert the new SIM card carefully into the slot facedown (with the
gold contacts facing downward).
4 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
18
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
Loading Printer Paper
Loading Printer
Paper
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into
the compartment.
1 Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
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Figure 9
Opening Printer Paper Door
2 Load the paper roll as shown in Figure 10, with the edge of the paper on the
top of the roll.
Figure 10
Procedure for Loading Paper Roll
3 Pull a length of paper up over the serrated cutter and close the compartment
door.
CAUTION
Power Supply
Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR475-010-01-A (see Service
and Support for detailed power supply specifications).
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
19
S ETUP
Power Supply
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
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Figure 11
WARNING
NOTE
Connecting the Power Pack
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
USB Power Supply V400m Plus 3G & V400m Bases can be powered with 5 V supply from USB port
(5 V at 200 mAh) with the following power-saving conditions controlled by the OS:
20
•
Micro-processor operating frequency is set to 300 MHz in CTLS mode.
•
Switch off multi-media playback function when CTLS payment mode is
activated.
•
Reduce audio output volume.
•
Reduce LCD backlight intensity to 30%.
•
Switch off keypad backlight.
•
BT and WiFi functions.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
Cable Connections
Cable The V400m Plus 3G & V400m Bases has a couple of USB cabling scenarios:
Connections • Direct USB Connection
•
WARNING
Powered USB Connection
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB
Connection environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.
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!CTUAL
UAL
AL ILLUSTRATION
IILLU
USTRATION TO FOLLOW
LLOW
Figure 12
Connecting to USB-Based Host
Powered USB A Powered USB cable allows for devices to obtain power through their USB host
Connection instead of requiring an independent power supply or external AC adapter.
Connect the cable (VPN - CBL282-033-01-A) to the V400m Plus 3G & V400m
Bases and plug the male USB connector into the corresponding USB port of the
connecting device.
!CTUAL
UAL
AL ILLUSTRATION
IILLU
USTRATION TO FOLLOW
LLOW
Figure 13
NOTE
Connecting to USB-Based Host via PoweredUSB.
There are two variants of PoweredUSB, one with 12 V DC output and another with
24 V DC. The V400m Plus 3G & V400m Bases only supports 12 V DC option.
WARNING
Incorrect power sequence may degrade the SoC Host port.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
21
S ETUP
Cable Connections
Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB use the
Using the Full- V400m Full-Function (FF) Base that provides a standard RJ-45 LAN socket, RSFunction Base 232 port, a mini-USB port, and a standard DC jack for an external power
connection.
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Figure 14
22
Full-Function Base, Front and Rear View
The Full-Function Base features the following:
Cable
Configuration
Ethernet port
RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port
RS232 socket (for connecting PINPad to LAN infrastructure),
MOD-8 socket, Mini USB & DC-in jack
USB ports
Mini USB and type A USB
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
Smart Card Reader
Smart Card
Reader
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
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Figure 15
Using the Smart Card Reader
Conducting a Smart To conduct a smart card transaction:
Card Transaction
1 Position the smart card with the gold contacts facing upward.
CAUTION
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
23
S ETUP
Magnetic Stripe Card Reader
Magnetic Stripe
Card Reader
The V400m Plus 3G & V400m Bases has a magnetic card reader that uses a
triple track stripe reader. This gives the unit greater reliability over a wide range of
swipe speeds and operating environments.
OR
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Figure 16
Using the Magnetic Stripe Card Reader
Conducting a Credit/ To conduct a credit or debit card transaction:
Debit Card
Transaction 1 Position a magnetic card with the stripe facing the keypad.
Contactless
Transactions
2 Swipe it through the magnetic card reader downwards or upwards. The reader
can read the card from either direction.
The V400m Plus 3G & V400m Bases supports contactless transactions through
an integrated contactless module. The terminal only becomes active for
contactless smart card transactions when initialized by an application.
Figure 17
24
Contactless Transaction
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ETUP
Optional Accessories
Performing To perform a contactless smart card transaction:
Contactless
Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
Full-Function Base The Full-Function Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well
as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and
USB Device, plus powered RS232 connection.
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TELEPHONE
USB
PORT
DEVICE
PORT
Figure 18
USB NETWORK
HOST
PORT
PORT
RS232
PORT
V400m FF Base Connections
Charging Base The Charging Base (VPN M475-S02-00) provides a stable mount plus power
charging for the V400m Plus 3G terminal.
Figure 19
V400m Charging Base Power Connection
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
25
S ETUP
Periodic Inspection
Periodic
Inspection
NOTE
26
Periodically inspect the terminal for possible tampering. Signs of tampering may
include:
•
Wires protruding from the device.
•
Foreign objects inserted into the smart card or mag stripe slot.
•
Signs of damage to the tamper-evident label.
•
Warning message on the device display.
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V400m Plus 3G & V400m Bases devices.
V400m Plus 3G
Terminal
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Unit Power
Requirements
•
Operating Power:
5 V DC, 2.2 A
Temperature
•
Operating temperature:
-5° to 50° C (23° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
Humidity
•
Relative humidity:
5% to 90% (RH non-condensing)
External
Dimensions
•
Length:
•
Width:
? 77 mm (3.03 in)
•
Depth:
? 56 mm (2.20 in)
Weight
•
Unit weight:
Processor
•
32-bit ARM Cortex-A9 RISC Microprocessor
•
600MHz clock speed
Memory
•
6 Gb (LPDDR2: 4 Gb, NAND Flash: 2 Gb) and 3 Gb (LPDDR2: 1 Gb, NAND
Flash: 2 Gb)
SD Memory
•
4bit SDIO interface
•
Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer
•
Speed Class: SDHC Class 2, 4, 6 and 10
? 167 mm (6.57 in)
? 274 g (9.66 oz)
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
27
S PECIFICATIONS
V400m Plus 3G Terminal
Display
SAM Card Reader
CTLS Reader
3.5” capacitive touch screen TFT 320 (RGB) x 480 (HVGA)
•
Independent 20X x 13Y sensing for real time touch point reporting
•
Supports signature capture by finger or stylus (5 mm)
•
I2C interface for touch controller command set
•
Primary SC reader and 2-SAMs
•
Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards
•
CTLS card operating in the RFID 13.56 MHz frequency band
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Magnetic Card
Reader
Primary Smart Card
•
Speaker
Communication
•
EMVCo, VISA, MasterCard and PBOC (qPBOC) approved
•
Triple track (tracks 1, 2, 3), high coercivity, bi-directional
•
Swipe speed at 10 IPS to 40 IPS
•
Supports Hi/Low coercivity cards
•
ISO 7816-3, 1.8 V, 3 V, 5 V
•
Synchronous and Asynchronous cards
•
EMV Approved
•
Mono speaker and with an external CODEC (TI TLV320AIC3110)
Bluetooth
•
BT class 1, 100 m range (line of sight)
•
Supports BT v4.2
WiFi
•
Supports 2.4 Ghz / 5 Ghz frequency channels
3G Radio
Battery Pack
28
•
GPRS/GSM Class 12
•
UMTS/HSPA DL 7.2 Mbps, UL 5.7 Mbps
•
Rating: 11.2 Wh (3.5 V DC, 2850 mAH)
•
Meets IEEE1725 requirements
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S PECIFICATIONS
V400m Bases
Power Pack
•
Dual input charger to support charge through power pack or base station
•
Supplied by an external universal-input 11 W power supply, compliant with
Energy Star VI.
Integrated Printer
•
5 V 2.2 mAH Output
•
100-240 V, 0.5 A, 50-60 Hz Input
•
Printing voltage: 9 Volts
•
Print Column Width: Option for printing 24/32/42 characters per line
•
Supports 57 mm W x 40 mm D paper roll
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Security
V400m Bases
•
3DES encryption, Master/Session and DUKPT key management
•
VeriShield file authentication
•
PCI PED 4.0 approved
Charging Base
•
Provides terminal charging on a mounted stand
Full-Feature Base
•
Aside from charging, the FF Base provides:
•
10/100M Ethernet
•
56K modem
•
LE Secure feature of BT v4.2 + All BT v4.1 feature
•
USB host
•
USB device
Unit Power
Requirements
•
Operating Power:
External
Dimensions
•
Length:
•
Width:
•
Depth:
•
V400m Charging Base
Weight
•
•
Unit weight:
5 V DC, 2.2 A
? g ( oz)
V400m FF Base
•
Unit weight:
? g ( oz)
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
29
S PECIFICATIONS
V400m Bases
Security
•
PCI 4.0 Compliant
This equipment complies with Part 68 of the FCC rules. Located on the
equipment is a label that contains, among other information, the ACTA
registration number and ringer equivalence number (REN.) If requested, this
information must be provided to the telephone company.
USOC Jack: RJ-11
REN: 0.1A
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive REN’s on the telephone line
may result in the devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the REN’s should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as
determined by the total REN’s contact the telephone company to determine
the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin
service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. If advance notice isn’t practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of
your right the file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice in order
for you to make the necessary modifications in order to maintain
uninterrupted service. Name VeriFone Inc. Address 1401, Aviation Blvd,
Lincoln CA 95648, USA Telephone 1-916-408-4900 Web site http://
www.verifone.com It is recommended that the customer install an AC surge
arrester in the AC outlet to which this device is connected. This is to avoid
damaging the equipment caused by local lightening strikes and other
electrical surges
30
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 4
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a V400m
Plus 3G terminal or V400m Base and the appropriate corrective action. If the
problem persists – even after performing the outlined guidelines, or if the problem
is not described, contact your local Verifone representative for assistance.
NOTE
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The V400m Plus 3G terminal and V400m Base use a tamper-evident case and
contains no user-serviceable parts. Do not, under any circumstance, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local Verifone service provider. Service
conducted by parties other than authorized Verifone representatives may void any
warranty.
Display Panel Use the following steps to check the display panel:
Does Not Work 1 Check all the cable connections.
2 Check the device's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the device's power pack with another power pack.
3 The device's application program might not be loaded correctly. Download the
application program and try again.
4 If the problem persists, contact your local Verifone representative.
Keypad Does Use the following steps to check the keypad:
Not Respond 1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see Magnetic Stripe Card
Reader).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
31
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
•
If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
32
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see MSAM, Micro SD and SIM Cards).
•
If the problem persists, contact your local Verifone representative.
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The V400m Plus 3G & V400m Bases have no user-serviceable parts. Unless
otherwise instructed, do not, under any circumstances, attempt any service,
adjustments, or repairs on the unit. Disconnect power to the devices before
cleaning.
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To clean the units, periodically use a clean cloth, slightly dampened with water
and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories
and Documentation).
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V400m Plus 3G & V400m Bases can be damaged by liquid, do not
spray cleaners or other solutions directly onto the keypad or display. Always apply
the cleaner to a cloth before cleaning the device.
Service Returns
For V400m Plus 3G & V400m Bases equipment failures that cannot be resolved
by your help desk or service department, contact one of the following hotlines for
product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your Verifone representative
Before returning V400m Plus 3G & V400m Bases to Verifone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more V400m Plus 3G & V400m Bases for repair or
replacement (U.S. customers only).
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
V400m Plus 3G & V400m Bases device to be returned:
•
Product ID, including the model and part number. For example,
“M180-08x-xx-xxx-x”
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
33
S ERVICE AND S UPPORT
Service Returns
•
Serial number (S/N xxx-xxx-xxx)
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HARDWARE ID
Figure 20
Finding the Product ID and Serial Number
2 Within the United States, call Verifone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
34
•
Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
•
NOTE
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each V400m Plus 3G & V400m Bases unit
you return to Verifone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
Assigned MRA number(s).
•
The serial number assigned to the V400m Plus 3G & V400m Bases device
(located at the bottom of the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
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Accessories and
Documentation
•
Verifone produces accessories and documentation for the V400m Plus 3G &
V400m Bases. When ordering, please refer to the part number in the left column.
•
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
Base
CBL282-036-XX-A
RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B
Cable, VX 820 Ethernet/RS232, Dongle 1.0 M
CBL435-005-02-A
Ethernet and Mini-USB Dongle
CBL435-044-01-A
Cable, USB/Ethernet/RS232, Dongle 1.0 M
M475-S02-00
V400m B Charging Base
M475-S02-08
V400m B Full-Function (FF) Base
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
35
S ERVICE AND S UPPORT
Accessories and Documentation
Power Supply
Cleaning Kit
Documentation
36
PWR475-010-01-A
DC power pack (US)
BPK475-001-01-A
Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)
02746-01
Verifone Cleaning Kit
DOC475-001-EN
V400m Plus 3G & V400m Bases Plus Certifications and
Regulations
DOC475-002-EN
V400m Plus 3G & V400m Bases Quick Installation Guide
DOC475-004-EN
V400m Plus 3G & V400m Bases Reference Guide
DOC475-006-EN
V400m B-Charging Quick Installation Guide
DOC475-007-EN
V400m B-FF Quick Installation Guide
DOC475-011-EN
V400m B-Charging Certifications & Regulations Sheet
DOC475-021-EN
V400m B-FF Certifications & Regulations Sheet
O T
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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
APPENDIX A
Caution and
Warning
Messages
Table 4
Caution and Warning Messages
Notice
Chapter
Warning
Setup
Caution
Setup
Caution
Setup
Warning
Setup
Caution
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Setup
Page
English Text
French Text
O T
VNF
page
13
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
page
14
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
page
14,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
page
14
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
page
15
This device is a secure product
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
37
Caution and Warning Messages
Table 4
Notice
Chapter
Page
Warning
Setup
Caution
Setup
English Text
French Text
page
16
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
page
16
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
O T
VNF
Caution
Setup
page
19
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR435-001-01-A.
Caution
Setup
page
20
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Setup
page
21
Turn off or unplug the terminal
when connecting or disconnecting
the device to avoid device
memory corruption and data loss.
Refer to the controlling device
instructions for any terminalspecific warnings.
Setup
page
23
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Warning
Caution
38
Caution and Warning Messages (continued)
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
Éteignez ou débranchez le terminal pour
connecter ou déconnecter le dispositif pour
éviter la corruption de la mémoire de
l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle
pour tous les avertissements spécifiques au
terminal.
Caution and Warning Messages
Table 4
Caution and Warning Messages (continued)
Notice
Chapter
Page
Warning
Setup
page
21
Incorrect power sequence may
degrade the SoC Host port.
Caution
Service
and
Support
page
33
Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
English Text
French Text
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
O T
VNF
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
39
Verifone, Inc.
1-800-Verifone
www.verifone.com
O T
VNF
V400m Plus 3G & V400m Bases
Installation Guide
Verifone Part Number DOC475-003-EN-A, Revision A.1

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Title                           : V400m Plus 3G & V400m Bases  (VPN DOC475-003-EN-A) Revision A.1
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Description                     : Installation manual for V400m Plus 3G terminal and bases (charging and full-function)
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