Verifone VX510G Point of Sale Terminal User Manual 23216 book

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Omni 5xxx and Vx5xx/Vx610
Installation Guide
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VeriFone Part Number 23216, Revision E
Omni 5xxx and Vx5xx/Vx610 Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
Do not dispose of the Vx610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 23216, Revision E
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . .
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vx510 and Vx570 Optional Device Connections . . . . . . . . . . . . . . . . . . . . . .
Vx610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vx610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vx510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vx570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Vx610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Vx610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Vx610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the
Vx5xx/Vx610 terminal.
NOTE
Audience
Organization
In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals,
including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610
(Omni 5600).
This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal.
Basic descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the Vx5xx/Vx610 series of
terminals.
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Chapter 2, Terminal Setup. Explains how to set up and install the Vx5xx/Vx610
terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Vx5xx/Vx610 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
Chapter 4, Maintenance. Explains how to maintain your Vx5xx/Vx610 terminal.
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
P REFACE
Related Documentation
Related
Documentation
To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set
of documents:
For Vx510:
Omni 5100/5150 and Vx510, Omni 3730 Certifications
and Regulations
VPN 23218
Omni 5100/5150 and Vx510 Quick Installation Guide
VPN 26915
Omni 5100/5150 and Vx510 with Ethernet Quick
Installation Guide
VPN 23268
Omni 37xx/5xxx and Vx5xx Stacker Quick Installation
Guide
VPN 23784
Omni 51xx and Vx5xx Swivel Stand Quick Installation
Guide
VPN 23043
For Vx570:
Omni 5700/5750 and Vx570 Certifications and
Regulations
VPN 23646
Omni 57xx and Vx570 Quick Installation Guide
VPN 23759
Omni 57xx and Vx570 Large Paper Door Quick
Installation Guide
VPN 24126
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OmniM
57xx and V 570 Privacy Shield Quick
Installation
Guide
VPN 24134
For Vx610:
Omni 56xx and Vx610 Carrying Case Quick
Installation Guide
VPN 23640
Omni 56xx and Vx610 Attachable Strap/Handstrap
Quick Installation Guide
VPN 23641
Omni 56xx and Vx610 Quick Installation Guide
VPN 23643
Omni 56xx and Vx610 Certifications and Regulations
VPN 23644
Omni 56xx and Vx610 Spare Battery Charger Quick
Installation Guide
VPN 23645
Omni 56xx and Vx610 Power Cradle Quick Installation
Guide
VPN 24125
For Vx510 and Vx610:
Omni 5xxx and Vx510/Vx610 Privacy Shield Quick
Installation Guide
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
VPN 23642
P REFACE
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document Various conventions are used to help you quickly identify special formatting. Table
Conventions 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Blue
Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics
Italic typeface indicates
book titles or emphasis.
You must install a roll of thermalsensitive paper in the printer.
Courier
The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
NOTE
CAUTION
WARNING
The pencil icon is used to
highlight important
information.
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RS-232-type devices do not work with
the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
The lighting symbol is used
as a warning when bodily
injury might occur.
Due to risk of shock do not use the
terminal near water.
PL
Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2
Acronym Definitions
Acronym
Definitions
AC
Alternating Current
ATM
Automated Teller Machine
CDMA
Code Division Multiple Access
CR
Check Reader
EMV
Europay MasterCard and VISA
GPRS
General Packet Radio Service
GSM
Global System for Mobile Communication
ITP
Internal Thermal Printer
LCD
Liquid Crystal Display
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL O VERVIEW
Features and Benefits
The Vx510 and Vx610 serve as the entry point to VeriFone’s acclaimed multiapplication platform—with the capability to securely support payment and valueadded applications on a single terminal—while the Vx570 is perfect for those
customers who need more.
NOTE
VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders.
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Features at a Glance
•
•
Features and
Benefits
10
convenient “hand-over” design. E
Multi-application operating
environment.
M and multi-tasking
32-bit processing
capabilities.
• Delivers power and usability in a
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• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PCI PED and
sophisticated file authentication.
Vx5xx/Vx610 terminals provide the right combination of features and functions.
This includes a triple-track magnetic-stripe card reader, smart card reader,
integrated PINpad, and a quiet yet fast internal thermal printer (ITP).
Exceptional Ease of •
Use
The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•
An intuitive ATM-style interface, a large 8-line x 21-character backlit display
with split-screen capabilities, large keys, and extra-size menu prompts simplify
training and reduce help desk calls.
•
The integrated high-speed thermal printer simplifies paper loading and
virtually eliminates paper jams.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL O VERVIEW
Features and Benefits
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
•
Selecting Terminal Location.
•
Unpacking the Shipping Carton.
•
Examining Terminal Features.
•
Establishing Telephone Line Connections.
•
Installing the Paper Roll in the Printer.
•
Installing/Replacing MSAM Cards.
•
Connecting Optional Device(s).
•
Connecting the Terminal Power Pack.
•
Installing the Privacy Shield.
•
Installing the Vx610 Smart Battery.
•
Using the Vx610 Spare Battery Charger.
•
Using the Vx610 Power Cradle.
•
Installing/Replacing the SIM Card (GSM/GPRS Models).
•
Connecting the Vx610 External Antenna.
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•
•
•
Selecting
Terminal
Location
Conducting Wireless Transactions.
Using the Smart Card
Reader.
Using the Magnetic Card Reader.
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Use the following guidelines when selecting a location for your Vx5xx/Vx610
terminal.
Ease of Use •
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
13
TERMINAL S ETUP
Unpacking the Shipping Carton
Environmental •
Factors
CAUTION
•
Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•
Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical •
Considerations •
Avoid using this product during electrical storms.
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•
Unpacking the
Shipping Carton
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
Do not use the terminal near water or in moist conditions.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Vx5xx/Vx610 terminal is a secure product and any
tampering may cause the device to cease to function properly.
To unpack the 1
Shipping Carton
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Remove and inspect the following items:
•
Terminal
•
Power pack
•
Telephone line cord
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•
Power cord
•
Battery pack (for Vx610 only)
•
Antenna (for Vx610 only, if shipped loose)
•
Paper
T roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
CAUTION
Do not use a terminal that has been damaged or tampered with. The
Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Examining Terminal Features
Examining
Terminal
Features
Before you continue the installation process, notice the features of the
Vx5xx/Vx610 terminal (see Figure 1).
INTERNAL THERMAL
PRINTER
PRINTER COVER RELEASE
GREEN INDICATOR LED
SERRATED METAL
STRIP
MAGNETIC CARD READER
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TERMINAL DISPLAY
ATM-STYLE FUNCTION KEYS
ALPHA KEY
PROGRAMMABLE FUNCTION
KEYS
TELEPHONE-STYLE
KEYPAD
CANCEL KEY
Figure 1
ENTER KEY
BACKSPACE/CLEAR KEY
SMART CARD READER
Vx5xx/Vx610 Terminal Features (Front Panel)
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Front Panel The front panel includes the following features:
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•
A terminal display, backlit LCD screen.
•
Five types of keys:
A 12-key, telephone-style
keypad.
Four ATM-style
T E function keys, labeled F1 to F4, to the right of the LCD
screen.
c Four unlabeled, programmable function keys above the keypad.
d Three color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
e An ALPHA key centered at the top of the keypad.
•
A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•
A green indicator LED indicates power is ON.
•
An internal thermal printer.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
15
TERMINAL S ETUP
Examining Terminal Features
•
A smart card reader, built into the front of the terminal. The icon
shown at right indicates proper card position and insertion
direction.
•
A SAM (security access module) compartment, built into the bottom of the
terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
NOTE
VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders. However, the
basic processes described in this guide remain the same, regardless of terminal
configuration.
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Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports
are recessed. Different ports are provided to connect the terminal to a
communications line, optional peripheral devices, and the power supply.
Figure 2 shows the connection ports for the Vx510 terminal.
Figure 2
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Vx510 Connection Ports (Bottom View)
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Examining Terminal Features
Figure 3 shows the GPRS connection ports for the Vx510 terminal.
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Figure 3
Vx510 Desktop GPRS Connection Ports (Bottom View)
Figure 4 shows the connection port for the Vx570 terminal.
Figure 4
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Vx570 Connection Ports (Back View)
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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TERMINAL S ETUP
Examining Terminal Features
Figure 5 shows the connection ports for the Vx610 terminal.
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Figure 5
WARNING
Vx610 Connection Ports (Bottom and Side Views)
Do not connect the terminal to the power supply until all the peripherals are
attached.
For information on how to attach peripheral devices, see Connecting Optional
Device(s).
18
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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TERMINAL S ETUP
Establishing Telephone Line Connections
Establishing
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 6, Figure 7, and Figure 8). This is a
direct connection and the line is dedicated to the terminal.
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Figure 6
Vx510 Direct Telephone Connection
Figure 7
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Vx570 Direct Telephone Connection
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
19
TERMINAL S ETUP
Installing the Paper Roll in the Printer
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Figure 8
WARNING
Installing the
Paper Roll in the
Printer
Vx610 Direct Telephone Connection
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.
NOTE
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Vx610 print speed varies depending on battery charge.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Installing the Paper Roll in the Printer
To Install a Paper Roll 1
Press down on the button located on the side of the terminal to unlatch the
paper roll cover, then lift the cover up and back (see Figure 9).
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Figure 9
Opening the Printer Cover
2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 10).
3 Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper. Unwind the paper roll past any glue residue.
Figure 10
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Removing Partial Paper Roll
4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 11).
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
21
TERMINAL S ETUP
Installing the Paper Roll in the Printer
5 Drop the paper roll into the printer tray.
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Figure 11
Loading Paper Roll
6 Pull paper up past the glue residue.
7 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 12).
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
Figure 12
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Closing Paper Roll Cover
8 Tear the paper off against the serrated metal strip in the printer.
For paper ordering information, refer to Accessories and Documentation.
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Installing/Replacing MSAM Cards
Installing/
Replacing MSAM
Cards
When you first receive your Vx5xx/Vx610 terminal, you may need to install one or
more MSAM cards or you may need to replace old cards.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
To Install/Replace 1
MSAMs
Remove the power cord and/or battery (see Installing the Vx610 Smart
Battery) from the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens
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from scratches.
3 Remove the MSAM compartment door screw and rotate the door up and back
to access the MSAM cardholders (see Figure 13).
Figure 13
Opening Vx510 MSAM Compartment Door
Figure 14
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Opening Vx570 MSAM Compartment Door
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
23
TERMINAL S ETUP
Installing/Replacing MSAM Cards
Figure 15
Opening Vx610 MSAM Compartment Door
4 Remove any previously installed MSAM card by sliding the card from the
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MSAM cardholder.
5 Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted (see Figure 16).
Figure 16
NOTE
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Installing an MSAM Card
Before inserting the MSAM card, position it as shown in Figure 16, with the card’s
gold contacts facing the smart car reader end of the terminal. The cardholder
connector base has a set of contacts and a notch on one corner to ensure the
MSAM card is positioned correctly. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way. The MSAM
compartment door will not close properly if the MSAM cards are installed
incorrectly.
6 Replace the MSAM compartment door and reinstall the screw.
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Connecting Optional Device(s)
Connecting
Optional
Device(s)
The Vx5xx/Vx610 series of terminals supports some peripheral devices designed
for use with electronic point-of-sale terminals.
CAUTION
Before connecting any peripheral device, remove the power cord and/or battery
(see Installing the Vx610 Smart Battery) from the terminal and ensure that the
green indicator LED is not lit. Reconnect the power cord and/or battery only after
you are finished connecting the peripheral device(s). For complete information
about peripheral installation and use, refer to the user documentation supplied
with those devices.
Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.
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NOTE
RS-232-type devices do not work on the PINpad port. PINpad-type devices do not
work on the RS-232 port. If an optional peripheral device does not function
correctly, check the port connection.
Vx510 and Vx570 For the Vx510 and Vx570, use the ports on the back panel to connect optional
Optional Device device(s).
Connections
Connecting the PINpad or Smart Card Reader to the Vx510 or Vx570
Use the following procedure to connect a PINpad or smart card reader.
1 Insert the RJ45-type connector on the end of the PINpad or smart card reader
EV
into the port on the back of the peripheral device.
TE
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PINpad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
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TERMINAL S ETUP
Connecting Optional Device(s)
2 Insert the larger RJ45-type connector on the other end of the PINpad cable
into the PINpad serial port on the bottom of the terminal.
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Figure 17
Vx510 Example PINpad Serial Port Connections
Connecting USB Devices
The Vx510 Desktop GPRS terminal can host certain USB devices. Contact your
VeriFone representative or visit online store at www.store.verifone.com for
information on these devices. Figure 18 provides an example of a peripheral
connection to the terminal USB port.
Figure 18
26
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Example USB Connection
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TERMINAL S ETUP
Connecting Optional Device(s)
Connecting the Check Reader to the Vx510 or Vx570
The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact
your VeriFone representative or visit the online store at www.store.verifone.com
for information on these devices. Figure 19 provides an example of a peripheral
connection to the RS-232 port.
CAUTION
Check readers require a separate power source. Before connecting a check
reader or similar device, remove the power cord and/or battery (see Installing the
Vx610 Smart Battery) from the bottom of the terminal and ensure that the green
indicator LED is not lit.
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Figure 19
EV
EReader Connection
V 510 Example Check
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TERMINAL S ETUP
Connecting Optional Device(s)
Vx610 Optional The side port of the Vx610 terminal can operate either as a PINpad port or an RSDevice Connections 232 port, depending on the power source available.
Connecting the PINpad or Smart Card Reader to the Vx610
Use the following procedure to connect a PINpad or smart card reader.
NOTE
When the Vx610 terminal is powered via the corded power supply, the terminal
provides 400 mA at 9V DC to the side port. This power will drive most VeriFone
accessories. Contact your local VeriFone representative for more information.
1 Insert the RJ45-type connector on the end of the PINpad or smart card reader
into the port on back of the peripheral device.
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To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PINpad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
2 Insert the larger RJ45-type connector on the other end of the PINpad cable
into the PINpad serial port on the side of the terminal. Figure 20 provides an
example of a smart card reader and PINpad connection to the PINpad serial
port.
Figure 20
28
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Vx610 Example PINpad Serial Port Connections
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TERMINAL S ETUP
Connecting Optional Device(s)
Connecting the Check Reader to the Vx610
The Vx610 terminal also supports the CR 600 and CR 1000i check readers.
Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices.
Figure 21 provides an example of a peripheral connection to the RS-232 port.
CAUTION
Check readers require a separate power source. Before connecting a check
reader or similar device, remove the power cord and/or battery (see Installing the
Vx610 Smart Battery) from the bottom of the terminal and ensure that the green
indicator LED is not lit.
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Figure 21
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Vx610 Example Check Reader Connection
External Printers Although all Vx5xx/Vx610 variants have an internal thermal printer, it may be
Supported convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The Vx5xx/Vx610 terminal supports the VeriFone P250, P350,
P900, and P950 external printers. Contact your VeriFone representative or visit
the online store at www.store.verifone.com for information on these devices.
External printers connect through the RS-232 port and require a separate power
supply.
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TERMINAL S ETUP
Connecting the Terminal Power Pack
Connecting the
Terminal Power
Pack
CAUTION
When you have finished connecting optional peripheral(s), you are ready to
connect the Vx5xx/Vx610 terminal to the provided power source.
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
NOTE
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Plugging in the power pack to a power source automatically turns on the terminal.
To Connect the 1
Terminal Power Pack
Insert the round barrel connector (see Figure 22, Figure 23 and
Figure 24) into the power port, identified by the icon at right.
Figure 22
30
Vx510 Power Pack Connection
Figure 23
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Vx570 Power Pack Connection
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TERMINAL S ETUP
Connecting the Terminal Power Pack
Figure 24
Vx610 Power Pack Connection
2 Route the cable through cable retainer where provided to secure the power
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cord.
NOTE
The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining
feature to secure the power cord to the terminal. The battery-based Vx610 does
not need this feature.
3 Insert the AC power cord into the power pack.
4 Plug the AC power cord into a wall outlet or powered surge protector.
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
NOTE
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
VeriFone recommends connecting
L wall power in the following order:
1 First, connect theM
terminal to the power supply.
T the power supply to the power cord.
2 Next, connect
3 And last, connect the power cord to the wall outlet.
When the terminal has power, the terminal lights are activated and the green LED
indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
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TERMINAL S ETUP
V x 610 Battery Behavior (No Power Cord)
Vx610 Battery
Behavior (No
Power Cord)
NOTE
When you have finished connecting optional peripheral(s), you are ready to power
the Vx610 terminal from the attached battery.
If you connect the Vx610 to a non-battery power source, the terminal shifts to
corded power mode and starts up automatically, regardless of the battery charge
state.
Manual Startup Hold the green key down through a series of short beeps until the terminal
displays the startup screen.
V NF
VERIFONE OMNI
QB0106A3
12/02/2005 VERIX
*DEFAULT CERTIFICATE*
COPYRIGHT 1997-2005
VERIFONE
ALL RIGHTS RESERVED
BATTERY 98%
STAT F4
Figure 25
Vx610 Startup Screen
When the terminal has power, the terminal lights are activated and the green LED
indicator remains lit.
NOTE
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,
appears on screen after the initial
VeriFone copyright screen.
Hold the red key
T down through a series of short beeps until the terminal displays
DOWNLOAD NEEDED
Manual Shutdown
the shutdown verification screen. Keep holding the red key until the Vx610
terminal shuts down.
NOTE
32
When the terminal has no power, the screen is blank and the green LED indicator
is not lit.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Installing the Privacy Shield
Installing the
Privacy Shield
The privacy shield protects the customers’ PIN entry from being seen by the
cashier or other customers.
Vx510/Vx610 Privacy To install the Vx510/Vx610 privacy shield:
Shield
1 Align the privacy shield with the Vx510/Vx610 terminal and carefully insert the
shield. Make sure that the privacy shield window clears all keys.
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Figure 26
Insert the Vx510/Vx610 privacy shield
2 Press firmly on all edges around the privacy shield to ensure it is correctly
seated.
Figure 27
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Make sure that the privacy shield is properly seated
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TERMINAL S ETUP
Installing the Privacy Shield
Vx570 Privacy To install the Vx570 privacy shield:
Shield
1 Remove the sticker (identified by the magnetic card reader icon) located on
the right hand side of the telephone-style keypad.
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Figure 28
Remove the sticker
2 Align the privacy shield with the Vx570 terminal and carefully insert the shield.
Make sure that the privacy shield window clears all keys.
Press firmly on all edges around the
privacy shield to ensure it is correctly
seated.
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Figure 29
Figure 30
34
Insert the Vx570 privacy shield
Make sure that the privacy shield is properly seated
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Installing the V x 610 Smart Battery
Installing the
Vx610 Smart
Battery
NOTE
Vx610 wireless terminals use Li-ion smart batteries (see Accessories and
Documentation for ordering information). The internal logic of the smart battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The Vx610 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.
The following are features of the smart battery:
•
Two Li-ion cells
•
A “fuel gauge” module that
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•
NOTE
•
monitors state of charge (voltage and percentage of capacity),
•
communicates with the terminal (charge parameters and status),
•
determines full charge capacity (on charge cycle and uninterrupted
discharge cycle), and
•
automatically shuts down when cell voltage is extremely low.
A safety circuit that
•
prevents cell damage from overcharge, over-discharge, or overheating
•
activates when the battery is left in an unused terminal for extended
periods.
EV
Conserve battery power by turning the Vx610 terminal off when not in use. If the
terminal is not to be used for several days, remove the battery from the terminal
as it continues to discharge even when the terminal is turned off.
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Installation The Vx610 smart battery fits in a slot on the back of the Vx610 terminal, as shown
in Figure 31. The locking tab clicks when the battery is in place. The slot is keyed,
so that there is only one way to insert the battery.
Figure 31
Install the Smart Battery
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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TERMINAL S ETUP
Installing the V x 610 Smart Battery
Removal To remove the Vx610 smart battery, press the locking tab at the top of the battery
and pull the smart battery from its slot.
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Figure 32
Detaching the Smart Battery from the Vx610 Terminal
Charging After unpacking your Vx610 terminal, install the battery and connect the power
pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status
messaging.
VeriFone also recommends that the smart battery receive a periodic full
discharge. To ensure a full discharge, use the unit until the battery is fully drained.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
NOTE
EV
The Vx610 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
TE
will eventually
T wear out. When operating times are noticeably shorter than usual,
Battery Life The Vx610 smart battery can be charged and discharged hundreds of times, but
it is time to buy a new battery (see Accessories and Documentation for ordering
information).
WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.
36
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TERMINAL S ETUP
Using the V x 610 Spare Battery Charger
Using the Vx610
Spare Battery
Charger
The Vx610 spare battery charger can charge two batteries at a time. The LED
indicator allows you to see the initial battery condition as well as the charging
condition.
To charge a battery 1
Insert the battery by sliding it into place.
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Figure 33
Charging a single battery
2 Notice the LED indicator located on each side of the battery charger.
NOTE
A red light indicates that the battery is charging while the LED changes to green
to indicate that the charge has been completed.
3 Once the battery is fully charged, remove the battery by sliding it upward or
downward depending on which side of the charger is used.
Figure 34
NOTE
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Charging two batteries
For best results, when first charging a new battery, charge it in a powered
terminal, instead of charging it with the Vx610 spare battery charger.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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TERMINAL S ETUP
Using the V x 610 Power Cradle
Using the Vx610
Power Cradle
The power cradle serves both as a docking station and a battery charger for the
Vx610 terminal.
To Connect the Power 1
Cradle
Turn the cradle upside down and then insert round barrel connector into the
power port. Route the cable through the cable retainer where provided to
secure the power cord.
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Figure 35
Vx610 Power Cradle Connection
2 Insert the AC power cord into the power pack and then plug the AC power
cord into a wall outlet or power surge protector. The LED lits up to indicate that
it is ready for charging.
Figure 36
V 610 Power Cradle Connection
3 Remove the protector, identified by the icon at right. Attach the
charging strap and thenA
install the screw on the bottom of the power
Lstrap.
cradle to secure the
Figure 37
38
Vx610 Power Cradle Connection
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TERMINAL S ETUP
Installing/Replacing the SIM Card (GSM/GPRS Models)
4 Place the terminal onto power cradle.
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Figure 38
Placing the Vx610 Terminal Onto the Power Cradle
Installing/ The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610
Replacing the GSM/GPRS terminal that contains your GSM/GPRS radio account information.
SIM Card Use the following procedure to replace or install a SIM card.
(GSM/GPRS
1 Loosen the screw from the GSM/GPRS sled module at the back of the Vx610
Models)
terminal.
Figure 39
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Loosen Retaining Screw
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TERMINAL S ETUP
Installing/Replacing the SIM Card (GSM/GPRS Models)
2 Detach the GSM/GPRS sled module from the terminal.
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Figure 40
Remove GSM/GPRS Sled Module
3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.
Figure 41
NOTE
40
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Insert SIM Card Into GSM/GPRS Sled Module
The SIM cardholder has a notch on one corner to ensure the SIM card is
positioned correctly and for easy orientation in the cardholder. Before inserting
the SIM card, position it as shown in Figure 41, with the card’s gold contacts
facing down.
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TERMINAL S ETUP
Installing/Replacing the SIM Card (GSM/GPRS Models)
4 Replace the GSM/GPRS sled module in the terminal.
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Figure 42
Replace GSM/GPRS Module
5 Tighten the retaining screw.
Figure 43
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Tighten Retaining Screw
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Installing/Replacing the SIM Card (VX510 Desktop GPRS)
The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx510
GSM/GPRS terminal that contains your GSM/GPRS radio account information.
Use the following procedure to replace or install a SIM card.
1. Remove SIM door
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41-1
2. Insert SIM card
3. Replace SIM door
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41-2
TERMINAL S ETUP
Connecting the V x 610 External Antenna
Connecting the
Vx610 External
Antenna
NOTE
VeriFone provides an external wireless antenna for some Vx610 terminals. This
connection allows communication with your service provider to upload transaction
data from the terminal and download system upgrades to the terminal. Radio
service is activated by your service provider.
Some Vx610 terminals have an internal antenna and this section can be ignored.
Use only the antenna designed for your unit. Failure to use the proper antenna
results in the inability to establish a wireless connection.
CAUTION
Never hold the unit by the antenna; doing so may break the connection and void
your warranty.
V NF
Installation This section only discusses Vx610 terminals with external antenna. If the Vx610
arrives from manufacture with the antenna unattached, use the following
procedure to install the antenna:
1 Locate the antenna port on the back side of the Vx610 terminal.
2 Align the connector on the end of the antenna with the connector on the end of
the terminal.
3 Push gently on the center of the base of the antenna until it slides into
position..
Figure 44
42
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Align Antenna with Antenna Port
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TERMINAL S ETUP
Connecting the V x 610 External Antenna
4 Screw the barrel nut finger tight to retain the antenna.
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Figure 45
Tighten Antenna Barrel nut
Orientation To establish good wireless communication (uplink), vertically align the antenna
with respect to ground and sky. For example, if standing and holding the terminal
horizontally, position the antenna approximately at a 90° angle to the unit (that is,
pointing up from the ground). This should point the antenna directly at the sky.
If the unit is on a flat surface (for example, a table top) position the antenna so that
it points directly at the sky.
NOTE
Replacing the
Antenna
If an application (for example, SoftPay) is installed in your Vx610 unit, a signal
strength indicator may appear on the display.
EV
Ecompleting wireless transactions, you may
If your V 610 terminal has difficulties
A the following procedure to replace the antenna:
have to replace the antenna.
Use
Pantenna from the V 610 terminal:
1 Remove the existing
E barrel nut to loosen the antenna.
T the
a Unscrew
b Pull gently on the center of the base of the antenna until it slides out of
position.
2 Align the connector on the end of the new antenna with the connector on the
end of the terminal.
3 Push gently on the center of the base of the antenna until it slides into
position.
4 Screw the barrel nut finger tight to retain the antenna.
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TERMINAL S ETUP
Conducting Wireless Transactions
Conducting To conduct a wireless transaction:
Wireless • Ensure the terminal is in an optimal position for transmitting.
Transactions
•
Using the Smart
Card Reader
Follow the on-screen instructions provided with your application.
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart 1
Card Transaction
Position a smart card with the contacts facing upward (see Figure 46).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
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3 Remove the card only when the application indicates the transaction is
complete.
Figure 46
CAUTION
Using the
Magnetic Card
Reader
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EV
Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
The Vx5xx/Vx610 terminal supports credit/debit card transactions.
To Conduct a Credit/ 1
Debit Card
Transaction
Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 47.
44
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TERMINAL S ETUP
Using the Magnetic Card Reader
3 Swipe the card through the magnetic card reader.
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Figure 47
Using the Magnetic Card Reader
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TERMINAL S ETUP
Using the Magnetic Card Reader
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46
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Vx5xx/Vx610 series of terminal.
Power
Vx5xx/Vx610 terminal: 9 V DC; 4.0 A
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DC Power Pack
UL, ITE listed, Class 2 power supply:
a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated: 8.6 - 9.4V DC 4.0 A
Barrel connector polarity:
Temperature •
Operating temperature: 0° to 40° C (32° to 104° F)
•
Storage temperature: -30° to + 60° C (-22° to 140° F)
•
Relative humidity: 5% to 90%; no condensation
External For Vx510 Terminals:
Dimensions • Length: 209 mm (8.0 in)
•
Width: 102 mm (4.0 in)
•
Depth: 72 mm (2.8 in)
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EV
For Vx570 Terminals:
•
Length: 209 mm (8.0 in)
•
Width: 102 mm (4.0 in)
•
Depth: 78 mm (3.07 in)
For Vx610 Terminals with Internal Antenna:
•
Length: 209 mm (8.0 in)
•
Width: 102 mm (4.0 in)
•
Depth: 72 mm (2.8 in)
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CHAPTER 4
Maintenance
The Vx5xx/Vx610 terminal has no user-maintainable parts.
Clean the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
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CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the Vx610 battery stay clean and unbent.
CAUTION Avoid touching the contacts in the raised area in the center of the V 610 battery
Smart Card
Reader
and the recessed area on the terminal. Finger oils tarnish contacts, causing bad
connections. When operating on battery power and experiencing a high
occurrence of bad or incomplete data transfers, clean the contacts.
EV
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
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M AINTENANCE
Smart Card Reader
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50
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CHAPTER 5
VeriFone Service and Support
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your VeriFone representative
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Return a
Terminal or
Smart Battery
for Service
NOTE
•
Before returning a Vx5xx/Vx610 terminal, smart battery, or sled module to
VeriFone, you must obtain an MRA number. The following procedure describes
how to return one or more Vx5xx/Vx610 terminals, smart batteries, or sled
modules for repair or replacement (U.S. customers only).
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals or batteries.
To Return a Terminal 1
for Service
EV
Get the following information from the printed labels on the bottom of each
Vx5xx/Vx610 terminal, smart battery, or sled module to be returned:
Eand part number. For example,
• Product ID, including the model
Axxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”
“OMNI 5100” and “PxxxL
• Serial numberM
(S/N xxx-xxx-xxx)
Obtain theT
MRA number(s) by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
•
Include a telephone number where you can be reached and your fax
number.
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51
VERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
NOTE
•
Address the Subject box with to “VeriFone MRA Dept.”
•
Reference the model and part number in the Note box.
One MRA number must be issued for each Vx5xx/Vx610 terminal you return to
VeriFone, even if you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
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returned.
5 Keep a record of the following items:
Accessories
and
Documentation
Power Pack
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the Vx5xx/Vx610 terminal, smart
battery, or sled module you are returning for service or repair (terminal
serial numbers are located on the bottom of the unit.
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Vx5xx/Vx610 terminal).
EV
VeriFone produces the following accessories and documentation for the
Vx5xx/Vx610 terminal. When ordering, please refer to the part number in the left
column.
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•
VeriFone online store at www.store.verifone.com
•
USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•
International – Contact your VeriFone representative
Contact your local VeriFone distributor to determine which power pack or
power cord fits your needs.
CPS10936-3A DC power pack (universal)
Thermal Printer
Paper
52
21973-01
AC power cord (US)
CRM0039-01
CRM0039 in 30-roll bulk package
CRM0040
High-grade thermal printer paper, 57 mm (2.24-inch) width,
25-meter (82-feet) length; single roll; Available in 20-roll or
50-roll bulk packages
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
VERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
VeriFone Cleaning
Kit
02746-01
Cleaning Kit
Telephone Line
Cord
00124-17
2.1-meter (7-foot) telephone line cord, black, with
modular RJ11-type connectors
Swivel Stand
23050-01
Vx510 Swivel Stand
Documentation For Vx510, Vx570, and Vx610 Terminals:
23216
Omni 5xxx and Vx5xx/Vx610 Installation Guide
23217
Omni 5xxx and Vx5xx/Vx610 Reference Manual
V NF
23230
Verix V Operating System Programmer’s Manual
23231
Verix V Tools Programmer’s Manual
For Vx510 Terminals:
23218
Omni 5100/5150 and Vx510, Omni 3730 Certifications and
Regulations
26915
Omni 5100/5150 and Vx510 Quick Installation Guide
For Vx570 Terminals:
23646
Vx570 Certifications and Regulations
23759
Vx570 Quick Installation Guide
24134
Vx570 Privacy Shield Quick Installation Guide
For Vx610 Terminals:
23640
23641
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Omni 56xx and V 610 Carrying Case Quick Installation Guide
Omni 56xx and Vx610 Attachable Strap/Handstrap Quick
Installation Guide
23643
Omni 56xx and Vx610 Quick Installation Guide
23644
Omni 56xx and Vx610 Certifications and Regulations
For Vx510 and Vx610 Terminals:
23642
Omni 5xxx and Vx610 Privacy Shield Quick Installation Guide
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
53
CHAPTER 6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your Vx5xx/Vx610 terminal. If you
have problems operating your Vx5xx/Vx610 terminal, please read through these
troubleshooting examples.
V NF
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your Vx5xx/Vx610 terminal and steps you can take to resolve them are listed.
NOTE
The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. The
Vx5xx/Vx610 contains no user serviceable parts. Do not, under any circumstance,
attempt to disassemble the terminal. Perform only those adjustments or repairs
specified in this guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not
Blank Display
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to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
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When the terminal display screen does not show correct or clearly readable
information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
Terminal Does If the terminal does not dial out:
Not Dial Out • Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
55
TROUBLESHOOTING G UIDELINES
Printer Paper Jam
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
Printer Paper If paper jams inside the printer:
Jam • Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper, as described in Installing the Paper Roll in the
Printer.
V NF
•
WARNING
If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
Keypad Does If the keypad does not respond properly:
Not Respond • Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
Peripheral
Device Does Not
Work
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
EV
Eyour local VeriFone representative.
• If the problem persists, contact
If any peripheral device L
(PINpad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
Transactions
Fail To Process
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Device(s).
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
56
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
TROUBLESHOOTING G UIDELINES
Printer Does Not Print
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal (see Figure 47).
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to Check the Telephone
Line.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
•
Contact your VeriFone distributor or service provider.
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
V NF
Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
TE
EV
T line works, contact your local VeriFone representative for
If the telephone
assistance.
Printer Does Not If the printer does not work properly:
Print • Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation. (For Vx610 terminals only.)
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
57
TROUBLESHOOTING G UIDELINES
Terminal Display Does not Show Correct/Readable Information
Terminal Display •
Does not Show
Correct/ •
Readable
Information •
Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
Recharge or replace the battery. (For Vx610 terminals only.)
If the problem persists, contact your local VeriFone representative for
assistance.
Vx610 Terminal •
Does Not Start
Ensure that you press the ENTER/ON key for approximately 3 seconds, until
the unit lights up.
•
Ensure that the smart battery charge state is not below the critically low level.
•
Recharge or replace the smart battery.
V NF
Vx610 Smart
Battery Will Not
Charge
NOTE
Each new Vx610 smart battery must receive a full charge to initialize its full charge
capacity.
Allow the Vx610 terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
Conserve battery power by turning the Vx610 terminal off when not in use. If the
terminal will not be used for several days, remove the battery from the terminal as
it continues to discharge even when the terminal is turned off.
NOTE
Printer Does Not
Print
The Vx610 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
EV
If the printer does not work properly:
• Check battery status
or
terminal power connection. The printer will not print if
there is an insufficient
M charge remaining in the battery to complete the print
operation.
T (For V 610 terminals only.)
58
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
INDEX
environmental factors 13
external printers
RS-232 port connection 27
external printers supported
VeriFone external printers 27
accessories 50
documentation 51
ordering 51
power packs 50
swivel stand 51
telephone line cord 51
thermal printer paper 50
VeriFone cleaning kit 51
antennas
installation 40
orientation 41
replacing 41
installation 9
connecting a check reader to Vx510 or Vx570
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25
batteries
extending the battery life 34
See also smart battery
battery mode
Vx610 30
check readers 27
cleaning kit 51
connection ports 16
contact VeriFone 49
dial out problems
troubleshooting 53
displays
troubleshooting 53, 56
documentation 50
acronym definitions 7
conventions 7
ordering 51
electrical considerations 14, 22
electrostatic discharges 22
prevention 22
EM
connecting a check reader to Vx610 27
connecting a PINpad to Vx510 or Vx570 24
connecting a PINpad to Vx610 26
connecting a smart card reader to Vx510 or
Vx570 24
connecting a smart card reader to Vx610 26
connecting a smart card writer to Vx510 or
Vx570 24
connecting optional device(s) 24
connecting the terminal power pack 28
connecting the terminal to a telephone line 18
MSAM cards 22
peripherals 27
terminal location 13
unpacking the shipping carton 14
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keypads
troubleshooting 54
maintenance
cleaning the terminal 47
cleaning the terminal contacts 47
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
MSAM cardholders 22
MSAM cards
installation 22
optional devices
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
59
I NDEX
connecting 24
specifications
DC power pack 45
power 45
temperature 45
weight 46
paper jams
troubleshooting 54
paper rolls
for thermal printers 19, 54
installation 19
peripheral devices
troubleshooting 54
peripherals
check readers 27
installation 27
printers 27
troubleshooting 54
power packs
AC version 50
connecting 28
DC version 50
ordering 50
printer paper
ordering 50
printers
troubleshooting 55, 56
privacy shields 31
Vx510 31
Vx570 32
Vx610 31
V NF
service
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
SIM cards
for GSM models 37
installation 37
smart battery 34
battery life 34
charging 34
conserving power 33
disposal 34
features 33
installation 33
recharging 34
removal 34
troubleshooting 56
60
technical support
contacting VeriFone 49
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
telephone line connections 18
telephone line cords
ordering 51
terminal features
general 15
terminals
accessories 50
benefits 10
cleaning 47
documentation 50
electrical considerations 14
environmental factors 13
features 15
repair 49
replacement 49
service and support 49
troubleshooting 53, 56
thermal printer paper
storage 19
thermal printers
about the thermal printer paper 19, 54
paper jams 54
troubleshooting 55, 56
transactions
smart cards 42
wireless 42
troubleshooting
batteries 56
displays 53, 56
guidelines 53
keypads 54
peripheral devices 54
peripherals 54
printers 55, 56
terminal transactions 54
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
V NF
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Omni 5xxx and Vx5xx/Vx610
Installation Guide
VeriFone Part Number 23216, Revision E
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