Verifone VX520CTLS POINT OF SALE TERMINAL User Manual VX 520 Color D E CTLS Installation Guide

VeriFone Inc POINT OF SALE TERMINAL VX 520 Color D E CTLS Installation Guide

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VeriFone Part Number DOC252-XXX-EN-A, Revision A.1VERIFONECONFIDENTIALTEMPLATE REV F VX 520 Color D/E CTLSInstallation Guide

VX 520 COLOR D/E CTLS INSTALLATION GUIDE 3VERIFONECONFIDENTIALTEMPLATE REV F CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CONTENTS 4VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F CHAPTER 4Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5TroubleshootingGuidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38CHAPTER 6VeriFone Service and Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the VX 520 Color D/E CTLS terminal.AudienceThis guide is useful for anyone installing and configuring a VX 520 Color D/E CTLS terminal. This manual also provides a basic description of the terminal features.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the VX 520 Color D/E CTLS terminal.Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 Color D/E CTLS terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 520 Color D/E CTLS terminal.Chapter 4, Maintenance. Explains how to maintain your VX 520 Color D/E CTLS terminal.Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Related DocumentationTo learn more about the VX 520 Color D/E CTLS terminal, refer to the following set of documents:VX 520 Color D/E CTLS Certifications and Regulations VPN DOC252-0xx-EN-AVX 520 Color D/E CTLS Quick Installation Guide VPN DOC252-0xx-EN-AVX 520 Color D/E CTLS Reference Manual VPN DOC252-0xx-EN-A

PREFACE Conventions and Acronyms6VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Conventions and AcronymsThis section describes the conventions and acronyms used in this guide.Document ConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConventionBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dust proof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym Definitions Acronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCPU Central Processing UnitCTLS ContactlessDC Direct CurrentEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceITP Internal Thermal PrinterLCD Liquid Crystal Display

PREFACE Conventions and AcronymsVX 520 COLOR D/E CTLS INSTALLATION GUIDE 7VERIFONECONFIDENTIALTEMPLATE REV F LED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePCI Payment Card IndustryPED PIN-Entry DevicesPIN Personal Identification NumberRAM Random Access MemoryRJ-11 Registered Jack 11RJ-45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleSIM Subscriber Identity ModuleVPN VeriFone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions

PREFACE Conventions and Acronyms8VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the VX 520 Color D/E CTLS terminal:•The VX 520 Color D/E CTLS is a high performance countertop terminal with enhanced communication options.•The VX 520 Color D/E CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports.The VX 520 Color D/E CTLS terminal uses a robust, sleek, and highly functional design.Figure 1 VX 520 Color D/E CTLS TerminalNOTEVeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL OVERVIEW Features and Benefits10 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Features and BenefitsVX 520 Color D/E CTLS terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP).Connectivity•USB 2.0 Host port•USB 2.0 Device port (Mini USB)•RJ-11 port•RS-232 port•Ethernet portPerformance•ARM11 (CPU)•Increased memory (128 MB Flash, 32 MB RAM)•Colored 240 x 320 LCD display with white backlight•Fastest encryption/decryption appliance on the market•Blue backlit keypadSecurity•Increased Security (PCI 3.0 to PCI 3.1)•SDA DDA encryption ready•Leading ECC Performance BenchmarkForm Factor•The VX 520 Color D/E CTLS is ergonomically designed to fit both the traditional countertop and hand-over models.NOTEThe connectivity ports are easily accessible from the underside of the terminal.NOTEVeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL OVERVIEW Features and BenefitsVX 520 COLOR D/E CTLS INSTALLATION GUIDE 11VERIFONECONFIDENTIALTEMPLATE REV F Exceptional Ease of Use•The contactless functionality offers a convenient payment option for consumers.•The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•A large 15-line by 40-character colored backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.•The integrated thermal printer simplifies paper loading and reduces paper jams.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.Countertop Performance in a Hand-Over Design•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The VX 520 Color D/E CTLS series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.True Multi-Application Capability•The VX 520 Color D/E CTLS terminal offers 32 MB of random access memory, and 128 MB dynamic memory allocation of the operating system, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•VX 520 Color D/E CTLS terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications.•The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 Color D/E CTLS terminals

TERMINAL OVERVIEW Features and Benefits12 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 13CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about: •Selecting Terminal Location•Unpacking the Shipping Carton•Examining Terminal Features•Establishing Telephone Line Connections•Installing a Paper Roll in the Printer•Installing/Replacing MSAM Cards•Connecting Optional Devices•Connecting the Terminal Power Pack•Privacy Shield (Optional)•Using the CTLS Reader•Using the Smart Card Reader•Using the Magnetic Card ReaderSelecting Terminal Location Use the following guidelines when selecting a location for your VX 520 Color D/E CTLS terminal. Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor.

TERMINAL SETUP Unpacking the Shipping Carton14 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Environmental Factors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. Electrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpacking the Shipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 520 Color D/E CTLS terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Power cord2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.CAUTIONDo not use a terminal that has been damaged or tampered with. The VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

TERMINAL SETUP Examining Terminal FeaturesVX 520 COLOR D/E CTLS INSTALLATION GUIDE 15VERIFONECONFIDENTIALTEMPLATE REV F Examining Terminal FeaturesBefore you continue the installation process, notice the features of the VX 520 Color D/E CTLS terminal (see Figure 2).Figure 2 VX 520 Color D/E CTLS Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A terminal display, colored LCD screen with white backlight. The screen also acts as the CTLS tapping area for contactless transactions.•Four types of keys:aA backlit 12-key, telephone-style keypad.bFour unlabeled, programmable function keys above the keypad.NOTEVeriFone ships variants of the VX 520 Color D/E CTLS terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL SETUP Examining Terminal Features16 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F cThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). dA NAVIGATION key centered at the top of the keypad for easy access to menu items displayed in the LCD screen.•A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.•An internal thermal printer.•A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction.•Three SAM (security access module) compartments, built into the side of the terminal. The VX 520 Color D/E CTLS terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. Connection PortsTurn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply.Figure 3 shows how to open the rear cover of the VX 520 Color D/E CTLS terminals.Figure 3 Opening the VX 520 Color D/E CTLS Rear CoverNOTEVeriFone ships variants of the VX 520 Color D/E CTLS terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration.

TERMINAL SETUP Examining Terminal FeaturesVX 520 COLOR D/E CTLS INSTALLATION GUIDE 17VERIFONECONFIDENTIALTEMPLATE REV F Figure 4 to Figure 5 show the connection ports for the VX 520 Color D/E CTLS terminal.Figure 4 VX 520 Color D/E CTLS Power and Connection PortsFigure 5 Additional VX 520 Color D/E CTLS Connection PortsWARNINGDo not connect the terminal to the power supply until all the peripherals are attached.

TERMINAL SETUP Examining Terminal Features18 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F To use the connection ports The connection ports offer multiple connectivity for the VX 520 Color D/E CTLS terminal. Please refer to the following list of peripheral devices for the connectivity options.Host USB Port•PP1000 USB•Vx810 USB•VX 820 USB•Barcode reader•Biometric reader•USB flash disk•USB keyboardsEthernet Port•Ethernet cable to router, hub or switchClient USB Port•PC•ECR/Cash registerRJ-11 Port•Telephone lineRS-232 Port•PP1000•Vx810•VX 820•PC download cable•Computer•ECR•Check reader•CTLS reader•Biometric reader•Barcode reader•KeyboardFor information on how to attach peripheral devices, see Connecting Optional Devices.

TERMINAL SETUP Establishing Telephone Line ConnectionsVX 520 COLOR D/E CTLS INSTALLATION GUIDE 19VERIFONECONFIDENTIALTEMPLATE REV F Establishing Telephone Line ConnectionsConnect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal.Figure 6 VX 520 Color D/E CTLS Direct Telephone ConnectionInstalling a Paper Roll in the PrinterBefore you can process transactions that require a receipt or record, you must install paper in the printer.The VX 520 Color D/E CTLS uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper.A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. WARNINGTo reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

TERMINAL SETUP Installing a Paper Roll in the Printer20 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F To install a paper roll 1Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 7). Figure 7 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting it up. 3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the bottom of the roll.5Drop the paper roll into the printer tray.Figure 8 Loading Paper Roll6Pull paper up past the glue residue.

TERMINAL SETUP Installing/Replacing MSAM CardsVX 520 COLOR D/E CTLS INSTALLATION GUIDE 21VERIFONECONFIDENTIALTEMPLATE REV F 7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9). Figure 9 Closing Paper Roll Cover8Tear the paper off against the serrated metal strip in the printer.Installing/Replacing MSAM CardsWhen you first receive your VX 520 Color D/E CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To install or replace MSAMs 1Remove the power cord from the power outlet.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.CAUTIONTo prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.NOTEFor paper ordering information, refer to Accessories and Documentation.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.

TERMINAL SETUP Installing/Replacing MSAM Cards22 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F 3Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel.Figure 10 Opening VX 520 Color D/E CTLS Rear Cover4Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots.Figure 11 Removing VX 520 Color D/E CTLS MSAM Cover5Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.

TERMINAL SETUP Connecting Optional DevicesVX 520 COLOR D/E CTLS INSTALLATION GUIDE 23VERIFONECONFIDENTIALTEMPLATE REV F 6Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 12 Installing an MSAM Card in a VX 520 Color D/E CTLS Terminal7Close the MSAM cardholder panel, and then replace the terminal rear cover.Connecting Optional DevicesThe VX 520 Color D/E CTLS terminal supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.Optional Device ConnectionsThe VX 520 Color D/E CTLS terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available. NOTEBefore inserting the MSAM card, position it as shown in Figure 12, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.CAUTIONBefore connecting any peripheral device, remove the power cord from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.

TERMINAL SETUP Connecting Optional Devices24 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Connecting the PIN Pad or Smart Card Reader to the VX 520 Color D/E CTLSUse the following procedures to connect a PIN pad or smart card reader.1Remove the VX 520 Color D/E CTLS terminal rear cover.2Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.3Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 13 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. Figure 13 VX 520 Color D/E CTLS Sample PIN Pad ConnectionNOTEWhen the VX 520 Color D/E CTLS terminal is powered via the corded power supply, the terminal provides 8V DC, 2.25A or 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.

TERMINAL SETUP Connecting Optional DevicesVX 520 COLOR D/E CTLS INSTALLATION GUIDE 25VERIFONECONFIDENTIALTEMPLATE REV F Connecting ECRs to the VX 520 Color D/E CTLSThe VX 520 Color D/E CTLS terminal also supports electronic cash registers (ECR). Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. Figure 14 VX 520 Color D/E CTLS Sample ECR ConnectionExternal Printers SupportedAlthough the VX 520 Color D/E CTLS terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 Color D/E CTLS terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply.CAUTIONECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit.

TERMINAL SETUP Connecting the Terminal Power Pack26 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Connecting the Terminal Power PackWhen you have finished connecting optional peripheral(s), you are ready to connect the VX 520 Color D/E CTLS terminal to the provided power source.To connect the terminal power pack 1Remove the terminal rear cover to access the power port.2Insert the round barrel connector (see Figure 15) into the power port. Figure 15 VX 520 Color D/E CTLS Power Connection3Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place.4Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container.5Close the terminal rear cover.WARNINGUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEPlugging in the power pack to a power source automatically turns on the terminal.

TERMINAL SETUP Privacy Shield (Optional)VX 520 COLOR D/E CTLS INSTALLATION GUIDE 27VERIFONECONFIDENTIALTEMPLATE REV F 6Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.Privacy Shield (Optional)The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 16) shows an example of a VX 520 Color D/E CTLS with the optional privacy shield.Figure 16 Optional Privacy ShieldWARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTEMerchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.

TERMINAL SETUP Using the CTLS Reader28 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Using the CTLS ReaderThe VX 520 Color D/E CTLS function is only active when signaled by an application for the conduction of a contactless smart card transaction.To perform a contactless smart card transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 17).2A message prompt in the terminal display accompanied by a short beeping sound indicates a successful transaction.Figure 17 Using a CTLS CardNOTEProper care to ensure that the contactless module is working properly includes:•Preventing the module from coming into contact with metallic surfaces while in use.

TERMINAL SETUP Using the Smart Card ReaderVX 520 COLOR D/E CTLS INSTALLATION GUIDE 29VERIFONECONFIDENTIALTEMPLATE REV F Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To conduct a smart card transaction 1Position a smart card with the contacts facing upward (see Figure 18).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. Figure 18 Inserting a Smart CardCAUTIONLeave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.

TERMINAL SETUP Using the Magnetic Card Reader30 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Using the Magnetic Card ReaderThe VX 520 Color D/E CTLS terminal supports credit or debit card transactions.To conduct a credit or debit card transaction 1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19.3Swipe the card through the magnetic card reader.Figure 19 Using the Magnetic Card Reader

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX 520 Color D/E CTLS terminal:Power VX 520 Color D/E CTLS terminal: 8V DC, 2.25A or 9.3V DC, 4.0A DC Power PackUL, ITE listed, LPS power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 8V DC, 2.25A or 9.3V DC, 4.0ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 85%; no condensationExternal Dimensions•Length: 203 mm (7.9 in)•Width: 85.5 mm (3.4 in)•Height: 75.5 mm (2.9 in)+–

SPECIFICATIONS 32 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 33CHAPTER 4MaintenanceThe VX 520 Color D/E CTLS terminal has no user-maintainable parts. Clean the TerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.Terminal ContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 520 Color D/E CTLS terminal stay clean and unbent. Smart Card ReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTIONAvoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

MAINTENANCE Smart Card Reader34 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 35CHAPTER 5Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 Color D/E CTLS terminal. If you have problems operating your VX 520 Color D/E CTLS terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 Color D/E CTLS terminal and steps you can take to resolve them are listed. Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.NOTEThe VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels. The VX 520 Color D/E CTLS contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

TROUBLESHOOTING GUIDELINES Terminal Does Not Dial Out36 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Terminal Does Not Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer Paper JamIf paper jams inside the printer:•Open the paper roll cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install printer paper.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad Does Not RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.Peripheral Device Does Not WorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices.•If the problem persists, contact your local VeriFone representative.CAUTIONPoor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.

TROUBLESHOOTING GUIDELINES Transactions Fail To ProcessVX 520 COLOR D/E CTLS INSTALLATION GUIDE 37VERIFONECONFIDENTIALTEMPLATE REV F Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•If the manual transaction does not work, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•If the manual transaction does not process, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.

TROUBLESHOOTING GUIDELINES Printer Does Not Print38 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F Printer Does Not PrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed and in the right direction. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.Terminal Display Does not Show Correct or Readable Information•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.Terminal Does Not StartMake sure you press the ENTER key for approximately 3 seconds, until the unit lights up.

VERIFONECONFIDENTIALTEMPLATE REV F VX 520 COLOR D/E CTLS INSTALLATION GUIDE 39CHAPTER 6 VeriFone Service and SupportFor terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Return a Terminal for ServiceBefore returning a VX 520 Color D/E CTLS terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 520 Color D/E CTLS terminals for repair or replacement (U.S. customers only). To return a terminal for service 1Get the following information from the printed labels on the bottom of each VX 520 Color D/E CTLS terminal to be returned:•Product ID, including the model and part number. For example, “VX 520 Color D/E CTLS” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”•Serial number (S/N xxx-xxx-xxx)2Obtain the MRA numbers by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTEInternational customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals.

VERIFONE SERVICE AND SUPPORT Accessories and Documentation40 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the VX 520 Color D/E CTLS terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 520 Color D/E CTLS terminal).Accessories and DocumentationVeriFone produces the following accessories and documentation for the VX 520 Color D/E CTLS terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Printer PaperSupplementary HardwareVeriFone Cleaning KitTelephone Line CordNOTEOne MRA number must be issued for each VX 520 Color D/E CTLS terminal you return to VeriFone, even if you are returning several of the same model.VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wideSTA252-001-01-A Swivel standSTA252-005-01-A Wall-mount standVPN 02746-01 Cleaning kitVPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectors

VERIFONE SERVICE AND SUPPORT Accessories and DocumentationVX 520 COLOR D/E CTLS INSTALLATION GUIDE 41VERIFONECONFIDENTIALTEMPLATE REV F DocumentationVPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Certifications and RegulationsVPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Quick Installation GuideVPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Reference Manual

VERIFONE SERVICE AND SUPPORT Accessories and Documentation42 VX 520 COLOR D/E CTLS INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV F

VX 520 COLOR D/E CTLS INSTALLATION GUIDE 43VERIFONECONFIDENTIALTEMPLATE REV F INDEXAaccessories 40documentation 41ordering 40printer paper 40telephone line cord 40VeriFone cleaning kit 40Ccleaning kit 40connection portsVX 520 Color D/E CTLS 16contact VeriFone 39Ddial out problemstroubleshooting 36displaystroubleshooting 35, 38documentation 40acronym definitions 6conventions 6ordering 41Eelectrical considerations 14, 21electrostatic discharges 21prevention 21environmental factors 14external printersVX 520 Color D/E CTLS RS-232 port connec-tion 25external printers supportedVeriFone external printers 25Iinstallationconnecting a PIN pad to VX 520 Color D/E CTLS 24installation VX 520 Color D/E CTLSconnecting a smart card reader to VX 520 Color D/E CTLS 24connecting optional device(s) 23connecting the terminal power pack 26connecting the terminal to a telephone line 19MSAM cards 21terminal location 13unpacking the shipping carton 14integrated printerspaper jams 36troubleshooting 38integrated printers VX 520 Color D/E CTLSabout the integrated printer paper 19Kkeypadstroubleshooting 36Mmaintenance 39avoid cleaning Smart Card Reader 33cleaning the terminal 33cleaning the terminal contacts 33returning a terminal for repair or replacement 39MSAM cardholders 21MSAM cardsinstallation 21Ooptional devicesconnecting 23Ppaperfor integrated printers 19paper jamstroubleshooting 36peripheral devicestroubleshooting 36peripheralstroubleshooting 36

INDEX S44 VX 520 COLOR D/E CTLS INSTALLATION GUIDEERIONEONFIDENIAROOFpower packsconnecting 26printer paper40 mm thermal 4049 mm thermal 40sprocket-fed, carbonized 40printer paper VX 520 CTLSstorage 19printerstroubleshooting 38privacy shieldVX 520 CTLS 27SService 39servicereturning a terminal for repair or replacement 39specificationsVX 520 Color D/E CTLS external dimensions 31VX 520 Color D/E CTLS power 31VX 520 Color D/E CTLS power pack 31VX 520 Color D/E CTLS temperature 31Ttechnical support 39contacting VeriFone 39returning a terminal for repair or replacement 39telephone line connections 19telephone line cordsordering 40terminal featuresVX 520 Color D/E CTLS general 15terminalsaccessories 40benefits 10cleaning 33documentation 40environmental factors 14repair 39replacement 39troubleshooting 35, 38VX 520 Color D/E CTLS features 15transactionsVX 520 Color D/E CTLS contactless cards 28VX 520 Color D/E CTLS magnetic cards 30VX 520 Color D/E CTLS smart cards 29troubleshootingdisplays 35, 38keypads 36peripheral devices 36peripherals 36printers 38terminal transactions 37terminals 36, 38VVX 520 Color D/E CTLSmulti-application capability 11troubleshooting 38VX 520 Color D/E CTLS terminalselectrical considerations 14

INDEX VERIONEONFIDENIAROOFVX 520 COLOR D/E CTLS INSTALLATION GUIDE 45

VX 520 Color D/E CTLSInstallation GuideVeriFone Part Number DOC252-XXX-EN-A, Revision A.1VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.comVERIFONECONFIDENTIALTEMPLATE REV F

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