Contents
User Manual
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 2279065 |
| Application ID | cr45S5xjEn6WHmJMUSP7hg== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 110.3kB (1378781 bits) |
| Date Submitted | 2014-05-28 00:00:00 |
| Date Available | 2014-05-29 00:00:00 |
| Creation Date | 2017-10-22 18:36:15 |
| Producing Software | GPL Ghostscript 9.18 |
| Document Lastmod | 2017-10-22 18:36:15 |
| Document Title | DOC252_063_EN_A_VX_520_GPRS_CTLS_Installation_Guide |
| Document Creator | FrameMaker 9.0 |
| Document Author: | VPD SIN |
VX520-G VE IF D O R N AF F T IDE TI AL Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A VX520-G Installation Guide © 2013 VeriFone, Inc. All rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e written permission of VeriFone, Inc. The in formation con tained in this d ocument is su bject to chan ge w ithout no tice. Al though VeriFone ha s atte mpted to ensu re the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” TI AL VeriFone, the VeriFone logo , V eriCentre, V erix, and Zo nTalk are regi stered trad emarks of VeriFone. Othe r bra nd names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. VE IF D O R N AF F T IDE Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC252-063-EN-A, Revision A CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 D O R N AF F T IDE TI AL Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 10 11 11 11 C HA P TE R 2 Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 VE IF Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing or Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Smart Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VX 520-G INSTALLATION GUIDE 13 13 14 14 15 15 16 19 19 19 19 20 22 23 24 24 26 26 27 27 29 29 30 30 C ONTENTS C H AP T ER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 C H AP T ER 4 Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 TI AL Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 D O R N AF F T IDE C H AP T ER 5 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 36 36 37 38 38 38 C H AP T ER 6 VeriFone Service Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 VE 40 41 41 41 41 41 41 I N DE X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 IF Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VX 520-G INSTALLATION GUIDE PREFACE Audience Organization TI AL This guide is your primary source of information for setting up and installing the VX520-G terminal. This guide is useful for anyone installing and configuring a VX520-G terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: D O R N AF F T IDE Chapter 1, Terminal Overview. Provides an overview of the VX520-G terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX520-G terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX520-G terminal. Chapter 4, Maintenance. Explains how to maintain your VX520-G terminal. Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. To learn more about the VX520-G terminal, refer to the following set of documents: VX 520 GPRS CTL VE IF Related Documentation VX 520-G INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Document Conventions Convention Text in blue indicates terms that are cross referenced. Italics Italic typeface indicates book titles or emphasis. Courier NOTE CAUTION WARNING You must install a roll of thermalsensitive paper in the printer. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PIN pad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dust proof, and is intended for indoor use only. The lighting symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. IF See Conventions and Acronyms. D O R N AF F T IDE Blue TI AL Table 1 VE Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions AC Alternating Current ATM Automated Teller Machine CPU Central Processing Unit CR Check Reader CTLS Contactless DC Direct Current EMV Europay MasterCard and VISA GPRS General Packet Radio Service ITP Internal Thermal Printer VX 520-G INSTALLATION GUIDE P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Definitions LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RS-232 SAM SIM D O R N AF F T IDE RJ-45 TI AL Acronym Registered Jack 45 Recommended Standard 232 Security Access Module Subscriber Identity Module VeriFone Part Number VE IF VPN VX 520-G INSTALLATION GUIDE VE IF D O R N AF F T IDE TI AL P REFACE Conventions and Acronyms VX 520-G INSTALLATION GUIDE CHAPTER 1 TI AL Terminal Overview This chapter provides a brief description of the VX520-G terminal: The VX520-G is a high performance countertop terminal with enhanced communication options. • The VX520-G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. D O R N AF F T IDE • The VX520-G terminal uses a robust, sleek, and highly functional design. VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. VE IF NOTE Figure 1 VX520-G Terminal VX 520-G INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits VX520-G terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). The VX520-G is a portable, line- or batterypowered device with added GPRS wireless technology. Connectivity • • Client USB port • Telco port • RS-232 port • Ethernet Port NOTE TI AL Host USB port D O R N AF F T IDE Features and Benefits The connectivity ports are easily accessible from the underside of the terminal. VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. NOTE Performance • 400 MHz Processor (CPU) Increased memory (128 MB Flash, 32 MB RAM) • 128/64 white backlit LCD Fastest encryption/decryption appliance on the market • • Backlit keypad • SDA DDA encryption ready • Leading ECC Performance Benchmark Form Factor • Exceptional Ease of • Use 10 Increased Security (PCI 1.3 to PCI 2.0) • VE IF Security • The VX520-G is ergonomically designed to fit both the traditional countertop and hand-over models. The contactless functionality offers a convenient payment option for consumers. • The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls. • The integrated thermal printer simplifies paper loading and reduces paper jams. VX 520-G INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Countertop • Performance in a Hand-Over Design • The triple-track, high-coercivity card reader handles most magnetic stripe cards. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. TI AL • The VX520-G series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. • The VX520-G meets the needs of TablePAY, DeliveryPAY, and CarsidePAY markets. True Multi- • Application Capability D O R N AF F T IDE • The VX520-G terminal offers 32 MB of random access memory, and 128 MB dynamic memory allocation of the operating system, which supports multiple applications on a single terminal. The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • VX520-G terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications. • The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX520-G terminals • Customers are not tied to a fixed location with the VX520-G terminals – the point of payment can be almost anywhere. IF Wireless • Connectivity “Always-on” wireless connection uses the latest wireless technology (GPRS) for faster transmission and enhanced compatibility with access points and routers. VE • VX 520-G INSTALLATION GUIDE 11 VE IF D O R N AF F T IDE TI AL TERMINAL O VERVIEW Features and Benefits 12 VX520-G INSTALLATION GUIDE CHAPTER 2 TI AL Terminal Setup This chapter describes the terminal setup procedure. You will learn about: Selecting Terminal Location • Unpacking the Shipping Carton • Examining Terminal Features • Establishing Communication • Loading a Paper Roll in the Printer • Installing/Replacing MSAM Cards • Installing or Replacing SIM Card • Connecting Optional Devices • Connecting the Terminal Power Pack • Charging the Smart Battery • Privacy Shield (Optional) • Using the CTLS Reader • Using the Smart Card Reader • Using the Magnetic Card Reader D O R N AF F T IDE • Use the following guidelines when selecting a location for your VX520-G terminal. IF Selecting Terminal Location VE Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table. • Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Environmental • Factors • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. VX520-G INSTALLATION GUIDE 13 TERMINAL S ETUP Unpacking the Shipping Carton • The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • Unpacking the Shipping Carton TI AL Avoid using this product during electrical storms. Do not place a CTLS device within 10cm from metallic objects to avoid interference to the CTLS field. • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. D O R N AF F T IDE CAUTION Do not use the terminal outdoors. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX520-G terminal is a secure product and any tampering may cause the device to cease to function properly. Remove and inspect the following items: • Terminal • Power pack • Telephone line cord • Power cord To unpack the 1 shipping carton 2 Remove all plastic wrapping from the terminal and other components. IF 3 Remove the clear protective film from the LCD screen. VE CAUTION 14 Do not use a terminal that has been damaged or tampered with.The VX520-G terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving VX 520-G INSTALLATION GUIDE the terminal. TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX520-G terminal (see Figure 2). TI AL INTERNAL THERMAL PRINTER MAGNETIC CARD READER PRINTER DOOR LATCH D O R N AF F T IDE SERRATED METAL STRIP TERMINAL DISPLAY AND CTLS TAP AREA CTLS LED INDICATORS ATM-STYLE FUNCTION KEYS ALPHA KEY PROGRAMMABLE FUNCTION KEYS TELEPHONESTYLE KEYPAD IF CANCEL KEY VE NOTE Figure 2 ENTER KEY BACKSPACE/CLEAR KEY SMART CARD READER VX520-G Terminal Features (Front Panel) VeriFone ships variants of the VX520-G terminals for different markets. Your terminal may have a different configuration from the features described in this section. Front Panel The front panel includes the following features: • A terminal display, backlit LCD screen. The screen also acts as the CTLS tapping area for contactless transactions. • Four LED indicators above the terminal display for CTLS transactions. • Five types of keys: a A backlit 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD screen. VX 520-G INSTALLATION GUIDE 15 TERMINAL S ETUP Examining Terminal Features c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • The VeriFone logo blue indicator LED indicates power is ON. • An internal thermal printer. • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • Three SAM (security access module) compartments, built into the side of the terminal. The VX 520 GPRS CTLS terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. D O R N AF F T IDE TI AL • VeriFone ships variants of the VX 520 GPRS CTLS terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration. NOTE Connection Ports Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. VE IF Figure 3 shows how to open the rear cover of the VX 520 GPRS CTLS terminals. Figure 3 16 VX 520 GPRS CTLS INSTALLATION GUIDE Opening the VX 520 GPRS CTLS Rear Cover TERMINAL S ETUP Examining Terminal Features Figure 4 to Figure 5 show the connection ports for the VX 520 GPRS CTLS terminal. RS-232 SERIAL PORT VX 520 GPRS CTLS Power and Connection Ports HOST USB PORT ETHERNET PORT CLIENT USB PORT VE IF Figure 4 D O R N AF F T IDE TELCO PORT TI AL POWER PORT Figure 5 WARNING Additional VX 520 GPRS CTLS Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached. VX 520 GPRS CTLS INSTALLATION GUIDE 17 TERMINAL S ETUP Examining Terminal Features To use the The connection ports offer multiple connectivity for the VX520-G connection ports terminal. Please refer to the following list of peripheral devices for the connectivity options. PP1000 USB • Vx810 USB • VX 820 USB • Barcode reader • Biometric reader • USB flash disk • USB keyboards D O R N AF F T IDE • TI AL Host USB Port Ethernet Port • Ethernet cable to router, hub or switch Client USB Port • PC • ECR/Cash register Telco Port Telephone line • VE IF RS-232 Port • PP1000 • Vx810 • VX 820 • PC download cable • Computer • ECR • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices. 18 VX 520-G INSTALLATION GUIDE TERMINAL S ETUP Establishing Communication Establishing Communication You can connect the VX 520 GPRS CTLS using three options: By telephone line, by ethernet and via GPRS. Connecting by Connect the telephone cord to the communication port on the terminal, then route Telephone Line. it directly to a telephone wall jack (see Figure 6). This is a direct connection and Figure 6 VX 520 GPRS CTLS Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. WARNING D O R N AF F T IDE RJ-11 TI AL the line is dedicated to the terminal. VE IF Connecting by Connect the ethernet cable to the ETH port on the terminal, then route it directly to Ethernet a network wall jack (see Figure 7). This is a direct connection to your network. RJ-45 Figure 7 VX 520 GPRS CTLS Ethernet Connection Connecting by Insert the SIM card according to the instructions on Installing or Replacing SIM GPRS Card to get your VX 520 GPRS CTLS connected to the GPRS network provider. VX 520 GPRS CTLS INSTALLATION GUIDE 19 TERMINAL S ETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt or record, you must install paper in the printer. The VX520-G uses a roll of 40 mm-diameter, single-ply, thermalsensitive paper. CAUTION TI AL A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. D O R N AF F T IDE Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 8). VE IF To install a paper roll 1 Figure 8 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 20 VX 520-G INSTALLATION GUIDE TERMINAL S ETUP Loading a Paper Roll in the Printer Figure 9 D O R N AF F T IDE TI AL 5 Drop the paper roll into the printer tray. Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 10). To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. VE IF CAUTION Figure 10 Closing Paper Roll Cover 8 Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. VX 520-G INSTALLATION GUIDE 21 TERMINAL S ETUP Installing/Replacing MSAM Cards When you first receive your VX 520 GPRS CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace 1 MSAMs TI AL Installing/ Replacing MSAM Cards Remove the power cord from the power outlet. 2 Place the terminal upside down on a soft, clean surface to protect the display D O R N AF F T IDE from scratches. 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. Figure 11 Opening VX 520 GPRS CTLS Rear Cover 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the VE IF MSAM slots. Figure 12 22 Removing VX 520 GPRS CTLS MSAM Cover Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. VX 520 GPRS CTLS INSTALLATION GUIDE TERMINAL S ETUP Installing or Replacing SIM Card Figure 13 NOTE TI AL D O R N AF F T IDE 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Installing an MSAM Card in a VX 520 GPRS CTLS Terminal Before inserting the MSAM card, position it as shown in Figure 13, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly. 7 Close the MSAM cardholder panel, and then replace the terminal rear cover. Installing or The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity Replacing SIM Module) card. Use the following procedure to replace or install a SIM card. Card 1 Place the terminal upside down on a soft, clean surface to protect the display from scratches. Remove the battery. VE IF Figure 14 Removing the Smart Battery After removing the battery, you will see the SIM compartment. VX 520 GPRS CTLS INSTALLATION GUIDE 23 TERMINAL S ETUP Connecting Optional Devices Inserting SIM Card D O R N AF F T IDE Figure 15 TI AL Insert the SIM into the cardholder. Install the battery. The VX 520 GPRS CTLS terminal supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Connecting Optional Devices Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. IF Optional Device The VX 520 GPRS CTLS terminal has a port that can operate either as a PIN pad Connections port or an RS-232 port, depending on the power source available. VE Connecting a Use the following procedures to connect a PIN pad or smart card reader. PIN Pad to the VX 520 GPRS CTLS NOTE When the VX 520 GPRS CTLS terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. 1 Remove the VX 520 GPRS CTLS terminal rear cover. 2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. 24 VX 520 GPRS CTLS INSTALLATION GUIDE TERMINAL S ETUP Connecting Optional Devices If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable Figure 16 D O R N AF F T IDE TI AL into the PIN pad serial port on the terminal. Figure 16 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. VX 520 GPRS CTLS Sample PIN Pad Connection Connecting ECRs to The VX 520 GPRS CTLS terminal also supports electronic cash registers (ECR). the VX 520 GPRS Contact your VeriFone representative or visit the online store at CTLS www.store.verifone.com for information on these devices. ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit. VE IF CAUTION Figure 17 provides an example of a peripheral connection to the USB port. Figure 17 VX 520 GPRS CTLS Sample ECR Connection VX 520 GPRS CTLS INSTALLATION GUIDE 25 TERMINAL S ETUP Connecting Optional Devices External Printers Although the VX520-G terminal has an internal thermal printer, it may Supported be convenient to print larger print runs (for example, daily or weekly reports) to an TI AL external printer. The VX 520-G terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply. Installing the Smart The smart battery fits in a slot on the back of the VX520-G terminal. Battery The locking tab clicks when the battery is in place. The slot is keyed, so that there D O R N AF F T IDE is only one way to insert the battery. Figure 18 Installing the Smart Battery Smart Battery Removal VE IF To remove the VX520-G smart battery, press the locking tab and pull the smart battery from its slot. Figure 19 26 VX 520-G INSTALLATION GUIDE Removing the Smart Battery TERMINAL S ETUP Charging the Smart Battery Charging the Smart Battery After installing the battery on your VX520-G terminal, connect the power pack to the unit for at least 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. TI AL The VX520-G terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. D O R N AF F T IDE NOTE Battery Life The VX520-G smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. Using an incorrectly rated power supply may damage the terminal or cause it not WARNING When you have finished connecting optional peripherals, you are ready to connect the VX520-G terminal to the provided power source. Connecting the Terminal Power Pack to work as specified. Before troubleshooting, ensure that the power supply being IF used to power the terminal matches the requirements specified on the bottom of VE the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE Plugging in the power pack to a power source automatically turns on the terminal. To connect the 1 terminal power pack Remove the terminal rear cover to access the power port. VX520-G INSTALLATION GUIDE 27 TERMINAL S ETUP Connecting the Terminal Power Pack Insert the round barrel connector (see Figure 20) into the power port. TI AL D O R N AF F T IDE Figure 20 VX 520 GPRS CTLS Power Connection Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. Close the terminal rear cover. Insert the AC power cord into the power pack. Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal VE IF outdoors. NOTE Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. VeriFone recommends connecting wall power in the following order: 1 Connect the terminal to the power supply. 2 Connect the power supply to the power cord (if applicable). 3 Connect the power cord to the wall outlet. When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. 28 VX 520 GPRS CTLS INSTALLATION GUIDE TERMINAL S ETUP Privacy Shield (Optional) The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 21) shows an example of a VX520-G with the optional privacy shield. Figure 21 Using the CTLS Reader Optional Privacy Shield Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view. The VX520-G function only gets activated when an application signals the start of a contactless smart card transaction. To perform a 1 contactless smart card transaction: An activated LED visual on top of the terminal display accompanied by a short beeping sound indicates a successful transaction. VE IF Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 22). NOTE D O R N AF F T IDE TI AL Privacy Shield (Optional) Figure 22 NOTE Using a CTLS Card Make sure you prevent the contactless module from coming into contact with metallic surfaces while in use. Taking care of the module ensures proper function throughout the operating life of your VX520-G. VX 520-G INSTALLATION GUIDE 29 TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 23). motion until it seats firmly. TI AL 2 Insert the smart card into the smart card reader slot in a smooth, continuous 3 Remove the card only when the application indicates the transaction is D O R N AF F T IDE complete. Figure 23 The VX520-G terminal supports credit or debit card transactions. IF Using the Magnetic Card Reader Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. CAUTION Inserting a Smart Card VE To conduct a credit or 1 debit card transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 24. 3 Swipe the card through the magnetic card reader. Figure 24 30 VX 520-G INSTALLATION GUIDE Using the Magnetic Card Reader CHAPTER 3 TI AL Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX520-G terminal: Power VX520-G terminal: NOTE DC Power Pack D O R N AF F T IDE 37.2W: 9.3V DC; 4.0 A The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 37.2-watt power supply may also be used for all other variants of the VX 520. The VX520-G requires the 37.2-watt power supply. UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 37.2W: 9.3V DC; 4.0 A – Barrel connector polarity: Operating temperature: 0° to 40° C (32° to 104° F) Temperature • Storage temperature: -30° to + 60° C (-22° to 140° F) • Relative humidity: 5% to 85%; no condensation IF • VE External • Dimensions • Length: 203 mm (7.9 in) Width: 87 mm (3.4 in) VX 520-G INSTALLATION GUIDE 31 VE IF D O R N AF F T IDE TI AL S PECIFICATIONS External Dimensions 32 VX 520-G INSTALLATION GUIDE CHAPTER 4 TI AL Maintenance The VX520-G terminal has no user-maintainable parts. To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. D O R N AF F T IDE Cleaning the Terminal Do not spray cleaners or other solutions directly onto the keypad or terminal display. Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. VE IF Smart Card Reader Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. CAUTION Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX520-G terminal stay clean and unbent. Terminal Contacts VX 520-G INSTALLATION GUIDE 33 VE IF D O R N AF F T IDE TI AL M AINTENANCE Smart Card Reader 34 VX 520-G INSTALLATION GUIDE CHAPTER 5 TI AL Troubleshooting Guidelines D O R N AF F T IDE The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX520-G terminal. If you have problems operating your VX520-G, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX520-G terminal and steps you can take to resolve them are listed. The VX520-G terminal comes equipped with tamper-evident labels. This terminal contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. IF NOTE VE Blank Display When the terminal display screen does not show correct or clearly readable information: • Check terminal power connection. • Remove and reapply power to the terminal. • Check the battery status. • Check all cable connections and verify that the telephone line is properly connected. • If the problem persists, contact your local VeriFone service provider. VX 520-G INSTALLATION GUIDE 35 TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. CAUTION D O R N AF F T IDE Printer Paper If paper jams inside the printer: Jam • Open the paper roll cover. TI AL • • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install printer paper. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. • If the problem persists, contact your local VeriFone representative. IF • VE Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work 36 • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. • If the problem persists, contact your local VeriFone representative. VX 520-G INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • If the manual transaction does not work, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. D O R N AF F T IDE TI AL • Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • If the manual transaction does not process, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. • VE IF Check the Telephone Line • Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520-G INSTALLATION GUIDE 37 TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not If the printer does not work properly: Print • Check terminal power connection. Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. TI AL • Terminal Display • Does not Show Correct or • Readable Information D O R N AF F T IDE If the problem persists, contact your local VeriFone representative for assistance. Make sure you press the ENTER key for approximately 3 seconds, until the unit lights up. VE IF Terminal Does Not Start Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. 38 VX 520-G INSTALLATION GUIDE CHAPTER 6 TI AL VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • International – Contact your VeriFone representative D O R N AF F T IDE NOTE USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time Before returning a VX520-G terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX520-G terminals for repair or replacement (U.S. customers only). International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals. Get the following information from the printed labels on the bottom of each VX520-G terminal to be returned: To return a terminal 1 for service Return a Terminal for Service • Product ID, including the model and part number. For example, “VX520-G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx” • Serial number (S/N xxx-xxx-xxx) VE IF • 2 Obtain the MRA numbers by completing one of the following: a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. VX 520-G INSTALLATION GUIDE 39 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. TI AL One MRA number must be issued for each VX520-G terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be D O R N AF F T IDE returned. 5 Keep a record of the following items: • VeriFone serial number assigned to the VX520-G terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit). • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX520-G terminal). Assigned MRA number(s). VeriFone produces the following accessories and documentation for the VX520-G terminal. When ordering, please refer to the part number in the left column. VE IF Accessories and Documentation • • VeriFone online store at www.store.verifone.com • USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. NOTE 40 VPN PWR258-001-01-A 36W power supply VPN WIR30017 AC power cord (US) The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 37.2-watt power supply may also be used for all other variants of the VX 520. However, the VX520-G requires the 37.2-watt power supply to optimize battery charging. VX 520-G INSTALLATION GUIDE VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Spare Battery VPN 24016-01-R VX 520 GPRS CTLS spare battery Printer Paper VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide VeriFone Cleaning Kit STA252-001-01-A Swivel STA252-005-01-A W stand all-mount stand TI AL Supplementary Hardware Cleaning kit Telephone Line Cord VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectors Documentation VPN DOC252-061-EN VX 520 GPRS CTLS Certifications and Regulations VPN DOC252-062-EN VX 520 GPRS CTLS Quick Installation Guide VPN DOC252-064-EN VX 520 GPRS CTLS Reference Manual VPN DOC252-003-EN VX 520 Installation Guide VPN DOC252-004-EN VX 520 Reference Manual VPN DOC252-021-EN VX 520 GPRS Certifications and Regulations VPN DOC252-031-EN VX 520 CTLS Certifications and Regulations VPN DOC252-032-EN VX 520 CTLS Quick Installation Guide VPN DOC252-033-EN VX 520 CTLS Installation Guide VE IF D O R N AF F T IDE VPN 02746-01 VX 520-G INSTALLATION GUIDE 41 VE IF D O R N AF F T IDE TI AL VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 42 VX 520-G INSTALLATION GUIDE INDEX VeriFone external printers 26 accessories 40 documentation 41 ordering 41 power packs 40 printer paper 41 spare battery 41 telephone line cord 41 VeriFone cleaning kit 41 installation connecting a PIN pad to VX520-G 24 24 battery charging 27 VE IF dial out problems troubleshooting 36 displays troubleshooting 35, 38 documentation 40 acronym definitions 6 conventions 6 ordering 41 electrical considerations 14, 22 electrostatic discharges 22 prevention 22 environmental factors 13 external printers VX520-G RS-232 port connection 26 D O R N AF F T IDE installation VX520-G connecting a smart card reader to VX520-G charging Smart battery 27 cleaning kit 41 connection ports VX520-G 16 contact VeriFone 39 TI AL connecting optional device(s) 24 connecting the terminal power pack 27 connecting the terminal to a telephone line 19 MSAM cards 22 SIM cards 24 Smart battery 26 terminal location 13 unpacking the shipping carton 14 integrated printers paper jams 36 troubleshooting 38 integrated printers VX520-G about the integrated printer paper 20 keypads troubleshooting 36 maintenance 39 avoid cleaning Smart Card Reader 33 cleaning the terminal 33 cleaning the terminal contacts 33 returning a terminal for repair or replacement 39 MSAM cardholders 22 MSAM cards installation 22 optional devices connecting 24 external printers supported VX 520-G INSTALLATION GUIDE 43 I NDEX D O R N AF F T IDE paper for integrated printers 20 paper jams troubleshooting 36 peripheral devices troubleshooting 36 peripherals troubleshooting 36 power packs AC version 40 connecting 27 DC version 40 ordering 40 printer paper 41 40 mm thermal 41 printer paper VX520-G storage 20 printers troubleshooting 38 privacy shield VX520-G 29 VE IF Service 39 service returning a terminal for repair or replacement 39 SIM cardholders 24 SIM cards installation 24 Smart battery installation 26 spare battery 41 specifications VX520-G external dimensions 31 VX520-G power 31 VX520-G power pack 31 VX520-G temperature 31 technical support 39 contacting VeriFone 39 returning a terminal for repair or replacement 39 telephone line connections 19 telephone line cords 44 VX 520-G INSTALLATION GUIDE ordering 41 terminal features VX520-G general 15 terminals accessories 40 benefits 10 cleaning 33 documentation 40 environmental factors 13 repair 39 replacement 39 troubleshooting 35, 38 VX520-G features 15 transactions VX520-G contactless cards 29 VX520-G magnetic cards 30 VX520-G smart cards 30 troubleshooting displays 35, 38 keypads 36 peripheral devices 36 peripherals 36 printers 38 starting the terminal 38 terminal transactions 37 terminals 36, 38 TI AL VX520-G charging Smart battery 27 multi-application capability 11 SIM card installation 23 Smart battery 27 VX520-G terminals electrical considerations 14 VX520-G wireless capability 11 VE IF D O R N AF F T IDE TI AL I NDEX VX 520-G INSTALLATION GUIDE 45 VE IF D O R N AF F T IDE TI AL VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX520-G Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.6 Linearized : Yes Encryption : Standard V4.4 (128-bit) User Access : Print, Extract, Print high-res Author : VPD SIN Create Date : 2012:04:02 13:02:10Z Modify Date : 2013:10:23 11:00:15+08:00 Has XFA : No XMP Toolkit : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04 Creator Tool : FrameMaker 9.0 Metadata Date : 2013:10:23 11:00:15+08:00 Format : application/pdf Title : DOC252_063_EN_A_VX_520_GPRS_CTLS_Installation_Guide Creator : VPD SIN Producer : Acrobat Distiller 9.0.0 (Windows) Document ID : uuid:a54d93ed-1260-4904-bb3b-74a24b45f062 Instance ID : uuid:5eec31e8-46fc-40e3-8c71-d3c902cfa52a Page Mode : UseOutlines Page Count : 46EXIF Metadata provided by EXIF.tools