Verifone VX520G Point of Sale Terminal User Manual DOC252 003 EN C VX 520 Installation Guide
VeriFone Inc Point of Sale Terminal DOC252 003 EN C VX 520 Installation Guide
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VX 520G Installation Guide V NF TE EV VeriFone Part Number DOC252-003-EN-B, Revision C.3 VX 520 Installation Guide © 2010 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC252-003-EN-B, Revision C.3 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V NF C H A P TE R 1 Terminal Overview VX 520 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 VX 520 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 VX 520 Sprocket Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 VX 520 Sprocket Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 C H A P TE R 2 Terminal Setup VX 520 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VX 520 Sprocket Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Telephone and Line Connections. . . . . . . . . . . . . . . . . . . . . . . Installing Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Paper in the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TE EV 16 17 18 24 25 25 28 30 31 35 37 37 38 38 39 39 40 41 45 46 47 47 48 50 51 52 53 VX 520 INSTALLATION GUIDE C ONTENTS C H AP T ER 3 Specifications VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VX 520 Sprocket Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 56 56 56 57 57 57 57 57 C H AP T ER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 V NF Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 C H AP T ER 5 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 62 62 63 64 64 64 EV C H AP T ER 6 VeriFone Service Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 65 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 TE Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 67 67 67 67 67 67 I N DE X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 VX 520 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing VX 520 terminals. Audience Organization This guide is useful for anyone installing and configuring a VX 520 terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the VX 520 terminals. V NF Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 terminals. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 520 terminals. Chapter 4, Maintenance. Explains how to maintain your VX 520 terminals. Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Related Documentation Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. To learn more about the VX 520 terminals,R refer to the following set of documents: VPN DOC252-001-EN-A VX 520 Certifications and Regulations VPN DOC252-002-EN-A VX 520 Quick Installation P Guide VX 520 ReferenceE Manual VPN DOC252-004-EN-A VX 520 Sprocket Printer Certifications and Regulations VPN DOC252-006-EN-A VX 520 Sprocket Printer Quick Installation Guide VPN DOC252-007-EN-A VX 520 INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. V NF Courier NOTE CAUTION WARNING TE The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PIN pad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dust proof, and is intended for indoor use only. The lighting symbol is used Due to risk of shock do not use the as a warning when bodily terminal near water. injury might occur. MP Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 VX 520 INSTALLATION GUIDE Acronym Definitions Acronym Definitions AC Alternating Current ATM Automated Teller Machine CPU Central Processing Unit CR Check Reader CTLS Contactless DC Direct Current EMV Europay MasterCard and VISA ITP Internal Thermal Printer LCD Liquid Crystal Display P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 V NF RS-232 Recommended Standard 232 SAM Security Access Module VPN VeriFone Part Number TE EV VX 520 INSTALLATION GUIDE P REFACE Conventions and Acronyms V NF VX 520 INSTALLATION GUIDE TE EV CHAPTER 1 Terminal Overview Use this chapter to find out more about the features and benefits of VX 520 terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix, sprocket-fed printer. Some VX 520 GPRS models come with a battery for portability. Choose the model you want to preview: V NF • VX 520 Terminal • VX 520 Sprocket Terminal TE EV VX 520 INSTALLATION GUIDE TERMINAL O VERVIEW VX 520 Terminal VX 520 Terminal This section provides a brief description of the VX 520 terminal: • The VX 520 is a high performance countertop terminal with enhanced communication options. • The VX 520 offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. The VX 520 terminal uses a robust, sleek, and highly functional design. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. V NF Figure 1 TE EV VX 520 Terminal VX 520 Features and VX 520 terminals provide the right combination of features and functions. This Benefits includes a triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is a portable, line- or battery-powered device with added GPRS wireless technology. Connectivity 10 • Host USB port • Client USB port VX 520 INSTALLATION GUIDE TERMINAL O VERVIEW VX 520 Terminal • RJ-11 port • RS-232 port • Ethernet Port NOTE The connectivity ports are easily accessible from the underside of the terminal. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. V NF Performance • 400 MHz Processor (CPU) • Increased memory (128 MB Flash, 32 MB RAM) • 128/64 white backlit LCD • Fastest encryption/decryption appliance on the market • Backlit keypad Security • Increased Security (PCI 1.3 to PCI 2.0) • SDA DDA encryption ready • Leading ECC Performance Benchmark Form Factor • TE EV The VX 520 is ergonomically designed to fit both the traditional countertop and hand-over models. T of Use Exceptional Ease • The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls. • The integrated printer simplifies paper loading and reduces paper jams. • The triple-track, high-coercivity card reader handles most magnetic stripe cards. VX 520 INSTALLATION GUIDE 11 TERMINAL O VERVIEW VX 520 Terminal Countertop Performance in a Hand-Over Design • The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. • Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. • The VX 520 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in POS solutions. • The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and CarsidePAY markets. True Multi-Application Capability V NF • The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, which supports multiple applications on a single terminal. • The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications. • Customers are not tied to a fixed location with the VX 520 GPRS terminals – the point of payment can be almost E anywhere. A uses the latest wireless technology (GPRS) “Always-on” wireless connection for faster transmission P and enhanced compatibility with access points and routers. E Wireless Connectivity (VX 520 GPRS Only) • • 12 The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 terminals. VX 520 INSTALLATION GUIDE TERMINAL O VERVIEW VX 520 Sprocket Terminal VX 520 Sprocket This section provides a brief description of the VX 520 Sprocket terminal: Terminal • An optional configuration of the VX 520 replaces the thermal printer with a sprocket printer, an additional telephone port (RJ-11) and power buttons. • The VX 520 Sprocket configuration enjoys the same communication and performance capabilities as the standard VX 520. The VX 520 Sprocket terminal uses a robust, highly functional design. V NF Figure 2 TE EV VX 520 Sprocket Terminal VX 520 Sprocket VX 520 Sprocket terminals provide the right combination of features and Features and functions. This includes a triple-track magnetic-stripe card reader, landed smart Benefits card reader, integrated PIN pad, and a dot-matrix impact printer. Connectivity • Host USB port • Client USB port • RJ-11 ports (1 telco and 1 line) • RS-232 port • Ethernet Port VX 520 INSTALLATION GUIDE 13 TERMINAL O VERVIEW VX 520 Sprocket Terminal Performance • 400 MHz Processor (CPU) • 160 MB total memory (128 MB Flash, 32 MB RAM) • 128/64 white backlit LCD • Fastest encryption/decryption appliance on the market Security • PCI PED 2.0 security Exceptional Ease of Use • Soft power buttons. Pressing the Enter key for at least three seconds powers terminal on, while pressing the Cancel key for at least four seconds powers the terminal off. • An intuitive ATM-style interface, a large 8-line by 21-character backlit display, and extra-size menu prompts, simplify training and reduce help desk calls. • The integrated printer simplifies paper loading and reduces paper jams. • The triple-track, high-coercivity card reader handles most magnetic stripe cards. V NF Countertop Performance with 76 mm Punch Hole Paper Support 14 • The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. • Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. EV • The VX 520 Sprocket series of terminals ensures uncompromising reliability A leader in POS solutions. from VeriFone, the worldwide True Multi-Application Capability TE • The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash memory, which supports multiple applications on a single terminal. • The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • VX 520 Sprocket terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or VX EMV Library provides development of other EMV-compliant applications. • The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 Sprocket terminals. VX 520 INSTALLATION GUIDE CHAPTER 2 Terminal Setup Use this chapter to set up and use your VX 520 terminal. Package contents and setup procedures may vary for different VX 520 models: The standard VX 520 uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper sheets. Use the procedures in this section to set up and use your terminal. • VX 520 Setup • VX 520 Sprocket Setup V NF TE EV VX 520 INSTALLATION GUIDE 15 TERMINAL S ETUP VX 520 Setup VX 520 Setup This section describes the setup procedures for the VX 520 terminal. You will learn about: • Selecting Terminal Location • Unpacking the Shipping Carton • Examining Terminal Features • Installing the Smart Battery (VX 520 GPRS Only) • Establishing Telephone Line Connections • Installing a Paper Roll in the Printer • Installing/Replacing MSAM Cards • Installing/Replacing SIM Card (VX 520 GPRS Only) • Connecting Optional Devices • Connecting the Terminal Power Pack • Charging the Smart Battery (VX 520 GPRS Only) • Privacy Shield (Optional) • Using the Smart Card Reader • Using the Magnetic Card Reader V NF Selecting Terminal Use the following guidelines when selecting a location for your VX 520 terminal. Location Ease of Use • Select a flat support surface, such R as a countertop or table. Eoutlet and a telephone/modem line connection. • Select a location near a power Athe power cord in a walkway or place it across a For safety, do not string walkway on the floor. Environmental T EFactors • Select a location convenient for both merchant and cardholder. • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. CAUTION 16 VX 520 INSTALLATION GUIDE The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. TERMINAL S ETUP VX 520 Setup Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The VX 520 terminal is a secure product and any tampering may cause the device to cease to function properly. V NF To unpack the 1 shipping carton Remove and inspect the following items: • Terminal • Power pack • Telephone line cord • Power cord 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The VX 520 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. EV E material for future repacking or moving Save the shipping carton and packing the terminal. TE VX 520 INSTALLATION GUIDE 17 TERMINAL S ETUP VX 520 Setup Examining Terminal Before you continue the installation process, notice the features of the VX 520 Features terminal (see Figure 3). INTERNAL THERMAL PRINTER PRINTER DOOR LATCH MAGNETIC CARD READER SERRATED METAL STRIP V NF TERMINAL DISPLAY ATM-STYLE FUNCTION KEYS ALPHA KEY TELEPHONE-STYLE KEYPAD CANCEL KEY Figure 3 NOTE TE PROGRAMMABLE FUNCTION KEYS EV VX 520 Terminal Features (Front Panel) ENTER KEY BACKSPACE/CLEAR KEY SMART CARD READER VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Front Panel The front panel includes the following features: • A terminal display, backlit LCD screen. • Five types of keys: a A backlit 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD screen. 18 VX 520 INSTALLATION GUIDE TERMINAL S ETUP VX 520 Setup c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • The VeriFone logo blue indicator LED indicates power is ON. • An internal thermal printer. • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • Three SAM (security access module) compartments, built into the side of the terminal. The VX 520 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. V NF NOTE VeriFone ships variants of the VX 520 terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration. Connection Ports Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. TE EV VX 520 INSTALLATION GUIDE 19 TERMINAL S ETUP VX 520 Setup Figure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals. Figure 4 Opening the VX 520 D/E Rear Cover 20 VX 520 INSTALLATION GUIDE TE EV Opening VX 520 GPRS Rear Cover Figure 5 23 V NF TERMINAL S ETUP VX 520 Setup Figure 6 to Figure 8 show the connection ports for the VX 520 terminal. POWER PORT RS-232 SERIAL PORT RJ-11 TELEPHONE PORT V NF Figure 6 VX 520 D/E Power and Connection Ports TE POWER PORT EV RS-232 SERIAL PORT RJ-11 TELEPHONE PORT Figure 7 23 VX 520 GPRS Power and Connection Ports VX 520 INSTALLATION GUIDE 21 TERMINAL S ETUP VX 520 Setup HOST USB PORT ETHERNET PORT CLIENT USB PORT V NF Additional VX 520 D/E Connection Ports HOST USB PORT CLIENT USB PORT Figure 9 WARNING 22 VX 520 INSTALLATION GUIDE %4( TE ETHERNET PORT EV 3 Figure 8 VX 520 GPRS Additional Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached. TERMINAL S ETUP VX 520 Setup To use the The connection ports offer multiple connectivity for the VX 520 terminal. Please connection ports refer to the following list of peripheral devices for the connectivity options. Host USB Port • PP1000 USB • Vx810 USB • Barcode reader • Biometric reader • USB flash disk • USB keyboards V NF Ethernet Port • Ethernet cable to router, hub or switch Client USB Port • PC • ECR/Cash register RJ-11 Port • Telephone line RS-232 Port • PP1000 • Vx810 • PC download cable • Computer • ECR • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard TE EV For information on how to attach peripheral devices, see Connecting Optional Devices. VX 520 INSTALLATION GUIDE 23 TERMINAL S ETUP VX 520 Setup Installing the Smart The smart battery fits in a slot on the back of the VX 520 GPRS terminal. The Battery (VX 520 locking tab clicks when the battery is in place. The slot is keyed, so that there is GPRS Only) only one way to insert the battery. V NF Figure 10 Installing the Smart Battery Removal To remove the VX 520 GPRS smart battery, press the locking tab and pull the smart battery from its slot. Figure 11 24 VX 520 INSTALLATION GUIDE TE EV M the Smart Battery Removing TERMINAL S ETUP VX 520 Setup Establishing Connect the telephone cord to the communication port on the terminal, then route Telephone Line it directly to a telephone wall jack (see Figure 12). This is a direct connection and Connections the line is dedicated to the terminal. V NF Figure 12 RJ-11 23 Figure 13 WARNING VX 520 D/E Direct Telephone Connection TE EV VX 520 GPRS Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Installing a Paper Before you can process transactions that require a receipt or record, you must Roll in the Printer install paper in the printer. The VX 520 uses a roll of single-ply, thermal-sensitive paper for either the 38 mmor the 49 mm-diameter version. VX 520 INSTALLATION GUIDE 25 TERMINAL S ETUP VX 520 Setup A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. CAUTION Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 14). V NF Figure 14 Opening the Printer Cover in the printer tray by lifting it up. 2 Remove any partial roll of paper 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. EsoMthe paper feeds from the bottom of the roll. 4 Hold theTroll 26 VX 520 INSTALLATION GUIDE Drop the paper roll into the printer tray. TERMINAL S ETUP VX 520 Setup V NF Figure 15 Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 16). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Figure 16 TE EV Closing Paper Roll Cover VX 520 INSTALLATION GUIDE 27 TERMINAL S ETUP VX 520 Setup 8 Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. Installing/Replacing When you first receive your VX 520 terminal, you may need to install one or more MSAM Cards MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. V NF To install or replace 1 MSAMs Remove the power cord from the power outlet. 2 Place the terminal upside down on a soft, clean surface to protect the display from scratches. 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. Figure 17 EV E Rear Cover Opening VX 520 D/E 23 Figure 18 28 VX 520 INSTALLATION GUIDE Opening VX 520 GPRS Rear Cover TERMINAL S ETUP VX 520 Setup 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. %4 23 V NF Removing VX 520 D/E MSAM Cover Figure 20 Removing VX 520 GPRS MSAM Cover 23 Figure 19 EV 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. TE VX 520 INSTALLATION GUIDE 29 TERMINAL S ETUP VX 520 Setup 5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. V NF Figure 21 Installing a VX 520 D/E MSAM Card 23 NOTE EV Figure 22 Installing a VXT 520 GPRS MSAM card Before inserting the MSAM P card, position it as shown in Figure 21, with the card’s gold contacts facing down. The cardholder connector base has an image resemblingT the notched corner of an MSAM card to ensure the card is positioned correctly. 6 Close the MSAM cardholder panel, and then replace the terminal rear cover. Installing/Replacing The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity SIM Card (VX 520 Module) card. Use the following procedure to replace or install a SIM card. GPRS Only) 1 Place the terminal upside down on a soft, clean surface to protect the display from scratches. 30 VX 520 INSTALLATION GUIDE TERMINAL S ETUP VX 520 Setup Remove the battery. Figure 23 Removing the Smart Battery V NF After removing the battery, you will see the SIM compartment. Insert the SIM into the cardholder. 23 3)- Connecting Optional Devices CAUTION Figure 24 Inserting SIM Card Install the battery. 3)- 3)- EV The VX 520 terminal supports some peripheral devices designed for use with electronic point-of-sale terminals. Before connecting T Eany peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device Connections The VX 520 terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available. VX 520 INSTALLATION GUIDE 31 TERMINAL S ETUP VX 520 Setup Connecting the PIN Use the following procedures to connect a PIN pad or smart card reader. pad or Smart Card Reader to the VX 520 When the VX 520 terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. NOTE 1 Remove the VX 520 terminal rear cover. 2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. V NF If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 32 VX 520 INSTALLATION GUIDE TE EV TERMINAL S ETUP VX 520 Setup 3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 25 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. RS-232 V NF Figure 25 VX 520 D/E Sample PIN Pad Connection RS-232 23 Figure 26 TE EV VX 520 GPRS Sample PIN Pad Connection VX 520 INSTALLATION GUIDE 33 TERMINAL S ETUP VX 520 Setup Connecting ECRs to The VX 520 terminal also supports Electronic Cash Registers (ECR). Contact the VX 520 your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 27 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit. V NF VX 520 D/E Sample ECR Connection Figure 28 34 VX 520 INSTALLATION GUIDE %4( TE EV 3 Figure 27 VX 520 GPRS Sample ECR Connection TERMINAL S ETUP VX 520 Setup External Printers Supported Although the VX 520 terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply. Connecting the When you have finished connecting optional peripheral(s), you are ready to Terminal Power connect the VX 520 terminal to the provided power source. Pack WARNING V NF Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE NOTE To connect the terminal power pack The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX) may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging. Plugging in the power pack to a power source automatically turns on the terminal. cover to access the power port. 1 Remove the terminal rear 2 Insert the round barrel connector (see Figure 29) into the power port. Figure 29 VX 520 D/E Power Pack Connection VX 520 INSTALLATION GUIDE 35 TERMINAL S ETUP VX 520 Setup 23 23 Figure 30 VX 520 GPRS Power Connection Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. Close the terminal rear cover. Insert the AC power cord into the power pack (for VX 520 D/E models). Plug the AC power cord into a wall outlet or powered surge protector. V NF WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power Esurge protector. VeriFone recommends connecting wall power in the following order: 1 Connect the terminal to the power supply. NOTE 2 Connect the power supply to the power cord. 3 Connect the power cord to the wall outlet. When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. 36 VX 520 INSTALLATION GUIDE TERMINAL S ETUP VX 520 Setup Charging the Smart After unpacking your VX 520 GPRS terminal, install the battery and connect the Battery (VX 520 power pack to the unit for 6 hours or until fully charged. GPRS Only) The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The VX 520 GPRS terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. V NF Battery Life The VX 520 GPRS smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. Privacy Shield The privacy shield protects the customers’ PIN entry from being seen by the (Optional) cashier or other customers. The illustration shows an example of a VX 520 with the optional privacy shield. Figure 31 NOTE TE EV Optional Privacy Shield Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view. VX 520 INSTALLATION GUIDE 37 TERMINAL S ETUP VX 520 Setup Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 32). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. V NF Figure 32 CAUTION Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. EV Using the Magnetic The VX 520 terminal supports credit or debit card transactions. Card Reader To conduct a credit or 1 debit card transaction Ethe stripe in the card reader and facing inward, Position a magnetic card with toward the keypad. L To ensure a proper read of the magnetic swipe card, the user should insert the E from the top of the unit, as shown in Figure 33. Tcard magnetic 3 Swipe the card through the magnetic card reader. Figure 33 38 VX 520 INSTALLATION GUIDE Using the Magnetic Card Reader CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 terminals: • VX 520 Specifications • VX 520 Sprocket Specifications V NF TE EV VX 520 INSTALLATION GUIDE 55 S PECIFICATIONS VX 520 Specifications VX 520 Specifications Power VX 520 terminal: 9.3V DC; 4.0 A The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX) may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging. NOTE DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz – V NF b Output rated: 9.3V DC 4.0 A Barrel connector polarity: Temperature • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: -30° to + 60° C (-22° to 140° F) • Relative humidity: 5% to 85%; no condensation External • Dimensions • Length: 203 mm (7.9 in) Width: 87 mm (3.4 in) 56 VX 520 INSTALLATION GUIDE TE EV S PECIFICATIONS VX 520 Sprocket Specifications VX 520 Sprocket Specifications Power VX 520 Sprocket terminal: 24V DC; 1.7 A DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 24V DC; 1.7 A Barrel connector polarity: – V NF Temperature • Operating temperature: 0° to 40° C (32° to 104° F) NOTE The operating temperature of the power supply is 0° to 40° C (32° to 104° F). • Storage temperature: -25° to + 60° C (-13° to 140° F) • Relative humidity: 5% to 90%; no condensation External • Dimensions • Length: 263.48 mm (10.37 in) Width: 142.89 mm (5.62 in) TE EV VX 520 INSTALLATION GUIDE 57 S PECIFICATIONS VX 520 Sprocket Specifications V NF 58 VX 520 INSTALLATION GUIDE TE EV CHAPTER 4 Maintenance The VX 520 terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. V NF CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts CAUTION Smart Card Reader Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 520 terminal stay clean and unbent. Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. EV Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. TE VX 520 INSTALLATION GUIDE 59 M AINTENANCE Smart Card Reader V NF 60 VX 520 INSTALLATION GUIDE TE EV CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 terminal. If you have problems operating your VX 520 terminal, please read through these troubleshooting examples. V NF If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 terminal and steps you can take to resolve them are listed. NOTE CAUTION Blank Display The VX 520 terminal comes equipped with tamper-evident labels. The VX 520 contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. TE EV When the terminal display screen does not show correct or clearly readable information: • Check terminal power connection. • Remove and reapply power to the terminal. • Check all cable connections and verify that the telephone line is properly connected. • If the problem persists, contact your local VeriFone service provider. VX 520 INSTALLATION GUIDE 61 TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Paper If paper jams inside the printer: Jam • Open the paper roll cover. • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install printer paper. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. V NF CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all EV when you press a key, follow the steps outlined in Transactions Fail To Process. • • TE If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work 62 • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. • If the problem persists, contact your local VeriFone representative. VX 520 INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V NF • If the manual transaction does not work, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • If the manual transaction does not process, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. TE EV Check the Telephone Line • Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 INSTALLATION GUIDE 63 TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not If the printer does not work properly: Print • Check terminal power connection. • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Terminal Display • Does not Show Correct or • Readable Information Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local VeriFone representative for assistance. V NF Terminal Does Not Start Make sure you press the ENTER key for approximately 3 seconds, until the unit lights up. 64 VX 520 INSTALLATION GUIDE TE EV CHAPTER 6 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative V NF Return a Terminal or Smart Battery for Service NOTE Before returning a VX 520 terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 520 terminals, or smart batteries for repair or replacement (U.S. customers only). International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals. To return a terminal 1 for service EV Get the following information from the printed labels on the bottom of each VX 520 terminal to be returned: Eand part number. For example, “VX 520” • Product ID, including the model and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx” • Serial numberM (S/N xxx-xxx-xxx) Obtain the T MRA numbers by completing one of the following: a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. VX 520 INSTALLATION GUIDE 65 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 520 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. V NF 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s). • VeriFone serial number assigned to the VX 520 terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit). • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 520 terminal). EV VeriFone produces the following accessories and documentation for the VX 520 terminal. When ordering, please refer to the part number in the left column. • • • VeriFone online store at www.store.verifone.com USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, M 7 A.M. - 8 P.M., Eastern time T – Contact your VeriFone representative International Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. NOTE 66 VX 520 INSTALLATION GUIDE VPN PWR258-001-01-A 36W power supply VPN WIR30017 AC power cord (US) The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX) may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging. VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Spare Battery Printer Paper Supplementary Hardware VeriFone Cleaning Kit VPN 24016-01-R VX 520 GPRS spare battery VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wide VPN PPR 252-001-01-A 49 mm (1.93 in) diameter, 57 mm (2.24 in) wide STA252-001-01-A Swivel stand STA252-005-01-A Wall-mount stand VPN 02746-01 Cleaning kit V NF Telephone Line Cord VPN CBL000-001-01-A Documentation VPN DOC252-001-EN-A VX 520 Certifications and Regulations VPN DOC252-002-EN-A VX 520 Quick Installation Guide VPN DOC252-004-EN-A VX 520 Reference Manual VPN DOC252-006-EN-A VX 520 Sprocket Printer Certifications and Regulations VPN DOC252-007-EN-A VX 520 Sprocket Printer Quick Installation Guide 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectors TE EV VX 520 INSTALLATION GUIDE 67 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation V NF 68 VX 520 INSTALLATION GUIDE TE EV INDEX VeriFone external printers 35 accessories 66 documentation 67 ordering 67 power packs 66 printer paper 67 spare battery 67 telephone line cord 67 VeriFone cleaning kit 67 battery charging 37 installation connecting a PIN pad to VX 520 32 connecting a PIN pad to VX 520 Sprocket 49 installation VX 520 connecting a smart card reader to VX 520 32 connecting optional device(s) 31 connecting the terminal power pack 35 connecting the terminal to a telephone line 25 MSAM cards 28 terminal location 16 unpacking the shipping carton 17 installation VX 520 GPRS SIM cards 31 Smart battery 24 installation VX 520 Sprocket connecting a smart card reader to VX 520 Sprocket 49 connecting optional device(s) 48 connecting the terminal power pack 50 connecting the terminal to a telephone line 45 MSAM cards 47 terminal location 39 unpacking the shipping carton 40 integrated printers about the integrated printer paper 62 paper jams 62 troubleshooting 64 integrated printers VX 520 about the integrated printer paper 26 V NF charging Smart battery 37 cleaning kit 67 connection ports VX 520 D/E 19 VX 520 Sprocket 42 contact VeriFone 65 dial out problems troubleshooting 62 displays troubleshooting 61, 64 documentation 66 acronym definitions 6 conventions 6 ordering 67 TE EV electrical considerations 17, 28, 40 electrostatic discharges 28 prevention 28 environmental factors 16 external printers VX 520 RS-232 port connection 35 external printers supported keypads troubleshooting 62 maintenance 65 avoid cleaning Smart Card Reader 59 cleaning the terminal 59 VX 520 INSTALLATION GUIDE 69 I NDEX cleaning the terminal contacts 59 returning a terminal for repair or replacement 65 MSAM cardholders 28, 47 MSAM cards installation 28, 47 optional devices connecting 31, 48 paper for integrated printers 26, 62 paper jams troubleshooting 62 peripheral devices troubleshooting 62 peripherals troubleshooting 62 power buttons 14, 42 power packs AC version 66 connecting 35, 50 DC version 66 ordering 66 printer paper 40 mm thermal 67 49 mm thermal 67 sprocket-fed, carbonized 67 printer paper VX 520 storage 26 printers troubleshooting 64 privacy shield VX 520 37 VX 520 Sprocket 51 spare battery 67 specifications VX 520 DC power pack 56 VX 520 external dimensions 56 VX 520 power 56 VX 520 Sprocket DC power pack 57 VX 520 Sprocket external dimensions 57 VX 520 Sprocket power 57 VX 520 Sprocket temperature 57 VX 520 temperature 56 technical support 65 contacting VeriFone 65 returning a terminal for repair or replacement 65 telephone line connections 25, 45 telephone line cords ordering 67 terminal features VX 520 general 18 VX 520 Sprocket general 41 terminals accessories 66 cleaning 59 documentation 66 environmental factors 16 repair 65 replacement 65 troubleshooting 61, 64 VX 520 features 18 VX 520 Sprocket features 41 transactions VX 520 smart cards 38 VX 520 Sprocket smart cards 52 troubleshooting displays 61, 64 keypads 62 peripheral devices 62 peripherals 62 printers 64 terminal transactions 63 terminals 62, 64 E ID Service 65 service returning a terminal for repair or replacement 65 SIM cardholders 31 SIM cards installation 31 Smart battery installation 24 70 VX 520 INSTALLATION GUIDE IA VX 520 multi-application capability 12 I NDEX troubleshooting 64 VX 520 GPRS 19 VX 520 Sprocket multi-application capability 14 power button functions 42 power buttons 14 VX 520 Sprocket terminal benefits 13 VX 520 Sprocket terminals electrical considerations 40 VX 520 terminal benefits 10 VX 520 terminals electrical considerations 17 E ID IA VX 520 INSTALLATION GUIDE 71 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com V NF VX 520 Installation Guide VeriFone Part Number DOC252-003-EN-B, Revision C.3 TE EV
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