Verifone VX520G Point of Sale Terminal User Manual DOC252 003 EN C VX 520 Installation Guide

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VX 520G
Installation Guide
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VeriFone Part Number DOC252-003-EN-B, Revision C.3
VX 520 Installation Guide
© 2010 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC252-003-EN-B, Revision C.3
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C H A P TE R 1
Terminal Overview VX 520 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
VX 520 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
VX 520 Sprocket Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
VX 520 Sprocket Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
C H A P TE R 2
Terminal Setup VX 520 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . .
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . .
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VX 520 Sprocket Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Telephone and Line Connections. . . . . . . . . . . . . . . . . . . . . . .
Installing Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Paper in the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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16
17
18
24
25
25
28
30
31
35
37
37
38
38
39
39
40
41
45
46
47
47
48
50
51
52
53
VX 520 INSTALLATION GUIDE
C ONTENTS
C H AP T ER 3
Specifications VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VX 520 Sprocket Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
56
56
56
57
57
57
57
57
C H AP T ER 4
Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
C H AP T ER 5
Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . .
Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
62
62
62
63
64
64
64
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C H AP T ER 6
VeriFone Service Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 65
and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
66
67
67
67
67
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I N DE X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
VX 520 INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing
VX 520 terminals.
Audience
Organization
This guide is useful for anyone installing and configuring a VX 520 terminal. This
manual also provides a basic description of the terminal features.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 terminals.
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Chapter 2, Terminal Setup. Explains how to set up and install the VX 520
terminals. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 terminals.
Chapter 4, Maintenance. Explains how to maintain your VX 520 terminals.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Related
Documentation
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
To learn more about the VX 520 terminals,R
refer to the following set of documents:
VPN DOC252-001-EN-A
VX 520 Certifications and Regulations
VPN DOC252-002-EN-A
VX 520 Quick Installation P
Guide
VX 520 ReferenceE
Manual
VPN DOC252-004-EN-A
VX 520 Sprocket Printer Certifications and Regulations
VPN DOC252-006-EN-A
VX 520 Sprocket Printer Quick Installation Guide
VPN DOC252-007-EN-A
VX 520 INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document Various conventions are used to help you quickly identify special formatting.
Conventions Table 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Blue
Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics
Italic typeface indicates
book titles or emphasis.
You must install a roll of thermalsensitive paper in the printer.
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Courier
NOTE
CAUTION
WARNING
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The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work with
the PIN pad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or dust
proof, and is intended for indoor use
only.
The lighting symbol is used
Due to risk of shock do not use the
as a warning when bodily
terminal near water.
injury might occur.
MP
Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2
VX 520 INSTALLATION GUIDE
Acronym Definitions
Acronym
Definitions
AC
Alternating Current
ATM
Automated Teller Machine
CPU
Central Processing Unit
CR
Check Reader
CTLS
Contactless
DC
Direct Current
EMV
Europay MasterCard and VISA
ITP
Internal Thermal Printer
LCD
Liquid Crystal Display
P REFACE
Conventions and Acronyms
Table 2
Acronym Definitions (continued)
Acronym
Definitions
LED
Light Emitting Diode
MRA
Merchandise Return Authorization
MSAM
Micromodule-Size Security Access Module
PCI
Payment Card Industry
PED
PIN-Entry Devices
PIN
Personal Identification Number
RAM
Random Access Memory
RJ-11
Registered Jack 11
RJ-45
Registered Jack 45
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RS-232
Recommended Standard 232
SAM
Security Access Module
VPN
VeriFone Part Number
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VX 520 INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
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VX 520 INSTALLATION GUIDE
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CHAPTER 1
Terminal Overview
Use this chapter to find out more about the features and benefits of VX 520
terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal
printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix,
sprocket-fed printer. Some VX 520 GPRS models come with a battery for
portability. Choose the model you want to preview:
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•
VX 520 Terminal
•
VX 520 Sprocket Terminal
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VX 520 INSTALLATION GUIDE
TERMINAL O VERVIEW
VX 520 Terminal
VX 520 Terminal
This section provides a brief description of the VX 520 terminal:
•
The VX 520 is a high performance countertop terminal with enhanced
communication options.
•
The VX 520 offers several communication options, enhanced display,
increased processing power, expanded memory, and two USB peripheral
ports.
The VX 520 terminal uses a robust, sleek, and highly functional design.
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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Figure 1
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VX 520 Terminal
VX 520 Features and VX 520 terminals provide the right combination of features and functions. This
Benefits includes a triple-track magnetic-stripe card reader, landed smart card reader,
integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is a
portable, line- or battery-powered device with added GPRS wireless technology.
Connectivity
10
•
Host USB port
•
Client USB port
VX 520 INSTALLATION GUIDE
TERMINAL O VERVIEW
VX 520 Terminal
•
RJ-11 port
•
RS-232 port
•
Ethernet Port
NOTE
The connectivity ports are easily accessible from the underside of the terminal.
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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Performance
•
400 MHz Processor (CPU)
•
Increased memory (128 MB Flash, 32 MB RAM)
•
128/64 white backlit LCD
•
Fastest encryption/decryption appliance on the market
•
Backlit keypad
Security
•
Increased Security (PCI 1.3 to PCI 2.0)
•
SDA DDA encryption ready
•
Leading ECC Performance Benchmark
Form Factor
•
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The VX 520 is ergonomically designed to fit both the traditional countertop and
hand-over models.
T of Use
Exceptional Ease
•
The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•
An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
•
The integrated printer simplifies paper loading and reduces paper jams.
•
The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
VX 520 INSTALLATION GUIDE
11
TERMINAL O VERVIEW
VX 520 Terminal
Countertop Performance in a Hand-Over Design
•
The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•
Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
•
The VX 520 series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in POS solutions.
•
The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and
CarsidePAY markets.
True Multi-Application Capability
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•
The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, which
supports multiple applications on a single terminal.
•
The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•
VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and
Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library
provides development of other EMV-compliant applications.
•
Customers are not tied to a fixed location
with the VX 520 GPRS terminals –
the point of payment can be almost
E anywhere.
A uses the latest wireless technology (GPRS)
“Always-on” wireless connection
for faster transmission
P and enhanced compatibility with access points and
routers. E
Wireless Connectivity (VX 520 GPRS Only)
•
•
12
The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 terminals.
VX 520 INSTALLATION GUIDE
TERMINAL O VERVIEW
VX 520 Sprocket Terminal
VX 520 Sprocket This section provides a brief description of the VX 520 Sprocket terminal:
Terminal • An optional configuration of the VX 520 replaces the thermal printer with a
sprocket printer, an additional telephone port (RJ-11) and power buttons.
•
The VX 520 Sprocket configuration enjoys the same communication and
performance capabilities as the standard VX 520.
The VX 520 Sprocket terminal uses a robust, highly functional design.
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Figure 2
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VX 520 Sprocket Terminal
VX 520 Sprocket VX 520 Sprocket terminals provide the right combination of features and
Features and functions. This includes a triple-track magnetic-stripe card reader, landed smart
Benefits card reader, integrated PIN pad, and a dot-matrix impact printer.
Connectivity
•
Host USB port
•
Client USB port
•
RJ-11 ports (1 telco and 1 line)
•
RS-232 port
•
Ethernet Port
VX 520 INSTALLATION GUIDE
13
TERMINAL O VERVIEW
VX 520 Sprocket Terminal
Performance
•
400 MHz Processor (CPU)
•
160 MB total memory (128 MB Flash, 32 MB RAM)
•
128/64 white backlit LCD
•
Fastest encryption/decryption appliance on the market
Security
•
PCI PED 2.0 security
Exceptional Ease of Use
•
Soft power buttons. Pressing the Enter key for at least three seconds powers
terminal on, while pressing the Cancel key for at least four seconds powers
the terminal off.
•
An intuitive ATM-style interface, a large 8-line by 21-character backlit display,
and extra-size menu prompts, simplify training and reduce help desk calls.
•
The integrated printer simplifies paper loading and reduces paper jams.
•
The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
V NF
Countertop Performance with 76 mm Punch Hole Paper Support
14
•
The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•
Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
EV
• The VX 520 Sprocket series
of terminals ensures uncompromising reliability
A leader in POS solutions.
from VeriFone, the worldwide
True Multi-Application
Capability
TE
•
The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash
memory, which supports multiple applications on a single terminal.
•
The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•
VX 520 Sprocket terminals and SoftPay EMV software are certified for EMV
Level 1 and Level 2 Type approval for smart card solutions. The Verix V or VX
EMV Library provides development of other EMV-compliant applications.
•
The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 Sprocket terminals.
VX 520 INSTALLATION GUIDE
CHAPTER 2
Terminal Setup
Use this chapter to set up and use your VX 520 terminal. Package contents and
setup procedures may vary for different VX 520 models: The standard VX 520
uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper
sheets. Use the procedures in this section to set up and use your terminal.
•
VX 520 Setup
•
VX 520 Sprocket Setup
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VX 520 INSTALLATION GUIDE
15
TERMINAL S ETUP
VX 520 Setup
VX 520 Setup
This section describes the setup procedures for the VX 520 terminal. You will
learn about:
•
Selecting Terminal Location
•
Unpacking the Shipping Carton
•
Examining Terminal Features
•
Installing the Smart Battery (VX 520 GPRS Only)
•
Establishing Telephone Line Connections
•
Installing a Paper Roll in the Printer
•
Installing/Replacing MSAM Cards
•
Installing/Replacing SIM Card (VX 520 GPRS Only)
•
Connecting Optional Devices
•
Connecting the Terminal Power Pack
•
Charging the Smart Battery (VX 520 GPRS Only)
•
Privacy Shield (Optional)
•
Using the Smart Card Reader
•
Using the Magnetic Card Reader
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Selecting Terminal Use the following guidelines when selecting a location for your VX 520 terminal.
Location
Ease of Use
• Select a flat support surface, such R
as a countertop or table.
Eoutlet and a telephone/modem line connection.
• Select a location near a power
Athe power cord in a walkway or place it across a
For safety, do not string
walkway on the floor.
Environmental
T EFactors
•
Select a location convenient for both merchant and cardholder.
•
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•
Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•
Do not use the terminal outdoors.
CAUTION
16
VX 520 INSTALLATION GUIDE
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL S ETUP
VX 520 Setup
Electrical Considerations
•
Avoid using this product during electrical storms.
•
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the terminal near water or in moist conditions.
Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering
Shipping Carton or shipping damage. The VX 520 terminal is a secure product and any tampering
may cause the device to cease to function properly.
V NF
To unpack the 1
shipping carton
Remove and inspect the following items:
•
Terminal
•
Power pack
•
Telephone line cord
•
Power cord
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
CAUTION
Do not use a terminal that has been damaged or tampered with. The VX 520
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
EV
E material for future repacking or moving
Save the shipping carton and packing
the terminal.
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VX 520 INSTALLATION GUIDE
17
TERMINAL S ETUP
VX 520 Setup
Examining Terminal Before you continue the installation process, notice the features of the VX 520
Features terminal (see Figure 3).
INTERNAL THERMAL
PRINTER
PRINTER DOOR
LATCH
MAGNETIC
CARD READER
SERRATED METAL
STRIP
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TERMINAL DISPLAY
ATM-STYLE
FUNCTION KEYS
ALPHA KEY
TELEPHONE-STYLE
KEYPAD
CANCEL KEY
Figure 3
NOTE
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PROGRAMMABLE
FUNCTION KEYS
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VX 520 Terminal Features (Front Panel)
ENTER KEY
BACKSPACE/CLEAR KEY
SMART CARD READER
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
Front Panel
The front panel includes the following features:
•
A terminal display, backlit LCD screen.
•
Five types of keys:
a A backlit 12-key, telephone-style keypad.
b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
18
VX 520 INSTALLATION GUIDE
TERMINAL S ETUP
VX 520 Setup
c Four unlabeled, programmable function keys above the keypad.
d Three color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
e An ALPHA key centered at the top of the keypad.
•
A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•
The VeriFone logo blue indicator LED indicates power is ON.
•
An internal thermal printer.
•
A smart card reader, built into the front of the terminal. The
icon shown at right indicates proper card position and
insertion direction.
•
Three SAM (security access module) compartments, built into the side of
the terminal. The VX 520 terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
V NF
NOTE
VeriFone ships variants of the VX 520 terminal for different markets. Your terminal
may have a different configuration. However, the basic processes described in this
guide remain the same, regardless of terminal configuration.
Connection Ports
Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.
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VX 520 INSTALLATION GUIDE
19
TERMINAL S ETUP
VX 520 Setup
Figure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals.
Figure 4
Opening the VX 520 D/E Rear Cover
20
VX 520 INSTALLATION GUIDE
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Opening VX 520 GPRS Rear Cover

Figure 5
23
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TERMINAL S ETUP
VX 520 Setup
Figure 6 to Figure 8 show the connection ports for the VX 520 terminal.
POWER PORT
RS-232 SERIAL PORT
RJ-11 TELEPHONE PORT
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Figure 6
VX 520 D/E Power and Connection Ports
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POWER PORT
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RS-232 SERIAL PORT
RJ-11 TELEPHONE PORT
Figure 7
23
VX 520 GPRS Power and Connection Ports
VX 520 INSTALLATION GUIDE
21
TERMINAL S ETUP
VX 520 Setup
HOST USB PORT
ETHERNET PORT
CLIENT USB PORT
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Additional VX 520 D/E Connection Ports
HOST USB PORT
CLIENT USB PORT
Figure 9
WARNING
22
VX 520 INSTALLATION GUIDE
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ETHERNET PORT
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3
Figure 8
VX 520 GPRS Additional Connection Ports
Do not connect the terminal to the power supply until all the peripherals are
attached.
TERMINAL S ETUP
VX 520 Setup
To use the The connection ports offer multiple connectivity for the VX 520 terminal. Please
connection ports refer to the following list of peripheral devices for the connectivity options.
Host USB Port
•
PP1000 USB
•
Vx810 USB
•
Barcode reader
•
Biometric reader
•
USB flash disk
•
USB keyboards
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Ethernet Port
•
Ethernet cable to router, hub or switch
Client USB Port
•
PC
•
ECR/Cash register
RJ-11 Port
•
Telephone line
RS-232 Port
•
PP1000
•
Vx810
•
PC download cable
•
Computer
•
ECR
•
Check reader
•
CTLS reader
•
Biometric reader
•
Barcode reader
•
Keyboard
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For information on how to attach peripheral devices, see Connecting Optional
Devices.
VX 520 INSTALLATION GUIDE
23
TERMINAL S ETUP
VX 520 Setup
Installing the Smart The smart battery fits in a slot on the back of the VX 520 GPRS terminal. The
Battery (VX 520 locking tab clicks when the battery is in place. The slot is keyed, so that there is
GPRS Only) only one way to insert the battery.
V NF
Figure 10
Installing the Smart Battery
Removal
To remove the VX 520 GPRS smart battery, press the locking tab and pull the
smart battery from its slot.
Figure 11
24
VX 520 INSTALLATION GUIDE
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M the Smart Battery
Removing
TERMINAL S ETUP
VX 520 Setup
Establishing Connect the telephone cord to the communication port on the terminal, then route
Telephone Line it directly to a telephone wall jack (see Figure 12). This is a direct connection and
Connections the line is dedicated to the terminal.
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Figure 12
RJ-11

23
Figure 13
WARNING
VX 520 D/E Direct Telephone Connection
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VX 520 GPRS Direct Telephone Connection
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
Installing a Paper Before you can process transactions that require a receipt or record, you must
Roll in the Printer install paper in the printer.
The VX 520 uses a roll of single-ply, thermal-sensitive paper for either the 38 mmor the 49 mm-diameter version.
VX 520 INSTALLATION GUIDE
25
TERMINAL S ETUP
VX 520 Setup
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
CAUTION
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
To install a paper roll 1
Hook your finger under the latch and lift up to swing the paper roll cover open
(see Figure 14).
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Figure 14
Opening the Printer Cover
in the printer tray by lifting it up.
2 Remove any partial roll of paper
3 Loosen the glued leading
edge
of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
EsoMthe paper feeds from the bottom of the roll.
4 Hold theTroll
26
VX 520 INSTALLATION GUIDE
Drop the paper roll into the printer tray.
TERMINAL S ETUP
VX 520 Setup
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Figure 15
Loading Paper Roll
6 Pull paper up past the glue residue.
7 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 16).
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
Figure 16
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Closing Paper Roll Cover
VX 520 INSTALLATION GUIDE
27
TERMINAL S ETUP
VX 520 Setup
8 Tear the paper off against the serrated metal strip in the printer.
NOTE
For paper ordering information, refer to Accessories and Documentation.
Installing/Replacing When you first receive your VX 520 terminal, you may need to install one or more
MSAM Cards MSAM cards or you may need to replace old cards.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
V NF
To install or replace 1
MSAMs
Remove the power cord from the power outlet.
2 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
3 Press the unlocking button and then lift the rear cover to access the MSAM
cardholder panel.
Figure 17
EV
E Rear Cover
Opening VX 520 D/E

23
Figure 18
28
VX 520 INSTALLATION GUIDE
Opening VX 520 GPRS Rear Cover
TERMINAL S ETUP
VX 520 Setup
4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the
MSAM slots.
%4

23
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Removing VX 520 D/E MSAM Cover
Figure 20
Removing VX 520 GPRS MSAM Cover

23
Figure 19
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4 Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
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VX 520 INSTALLATION GUIDE
29
TERMINAL S ETUP
VX 520 Setup
5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
V NF
Figure 21
Installing a VX 520 D/E MSAM Card

23
NOTE
EV
Figure 22
Installing a VXT
520 GPRS MSAM card
Before inserting the MSAM
P card, position it as shown in Figure 21, with the card’s
gold contacts facing
down. The cardholder connector base has an image
resemblingT
the notched corner of an MSAM card to ensure the card is positioned
correctly.
6 Close the MSAM cardholder panel, and then replace the terminal rear cover.
Installing/Replacing The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity
SIM Card (VX 520 Module) card. Use the following procedure to replace or install a SIM card.
GPRS Only)
1 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
30
VX 520 INSTALLATION GUIDE
TERMINAL S ETUP
VX 520 Setup
Remove the battery.
Figure 23
Removing the Smart Battery
V NF
After removing the battery, you will see the SIM compartment.
Insert the SIM into the cardholder.

23
3)-
Connecting
Optional Devices
CAUTION
Figure 24
Inserting SIM Card
Install the battery.
3)-
3)-
EV
The VX 520 terminal supports some
peripheral devices designed for use with
electronic point-of-sale terminals.
Before connecting
T Eany peripheral device, remove the power cord from the
terminal and ensure that the green indicator LED is not lit. Reconnect the power
cord only after you are finished connecting the peripheral device(s). For complete
information about peripheral installation and use, refer to the user documentation
supplied with those devices.
Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.
Optional Device Connections
The VX 520 terminal has a port that can operate either as a PIN pad port or an
RS-232 port, depending on the power source available.
VX 520 INSTALLATION GUIDE
31
TERMINAL S ETUP
VX 520 Setup
Connecting the PIN Use the following procedures to connect a PIN pad or smart card reader.
pad or Smart Card
Reader to the VX 520
When the VX 520 terminal is powered via the corded power supply, the terminal
provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories.
Contact your local VeriFone representative for more information.
NOTE
1 Remove the VX 520 terminal rear cover.
2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the
port of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
V NF
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
32
VX 520 INSTALLATION GUIDE
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TERMINAL S ETUP
VX 520 Setup
3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable
into the PIN pad serial port on the terminal. Figure 25 provides an example of
a smart card reader and PIN pad connection to the PIN pad serial port.
RS-232
V NF
Figure 25
VX 520 D/E Sample PIN Pad Connection
RS-232

23
Figure 26
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VX 520 GPRS Sample PIN Pad Connection
VX 520 INSTALLATION GUIDE
33
TERMINAL S ETUP
VX 520 Setup
Connecting ECRs to The VX 520 terminal also supports Electronic Cash Registers (ECR). Contact
the VX 520 your VeriFone representative or visit the online store at www.store.verifone.com
for information on these devices.
Figure 27 provides an example of a peripheral connection to the USB port.
CAUTION
ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from and ensure that the indicator LED is
not lit.
V NF
VX 520 D/E Sample ECR Connection
Figure 28
34
VX 520 INSTALLATION GUIDE
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3
Figure 27
VX 520 GPRS Sample ECR Connection
TERMINAL S ETUP
VX 520 Setup
External Printers Supported
Although the VX 520 terminal has an internal thermal printer, it may be convenient
to print larger print runs (for example, daily or weekly reports) to an external
printer. The VX 520 terminal supports the VeriFone P250, P350, P900, and P950
external printers. Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices. External printers
connect through the RS-232 port and require a separate power supply.
Connecting the When you have finished connecting optional peripheral(s), you are ready to
Terminal Power connect the VX 520 terminal to the provided power source.
Pack
WARNING
V NF
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
NOTE
NOTE
To connect the
terminal power pack
The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a
standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.
Plugging in the power pack to a power source
automatically turns on the terminal.
cover to access the power port.
1 Remove the terminal rear
2 Insert the round
barrel connector (see Figure 29) into the power port.
Figure 29
VX 520 D/E Power Pack Connection
VX 520 INSTALLATION GUIDE
35
TERMINAL S ETUP
VX 520 Setup

23
23
Figure 30
VX 520 GPRS Power Connection
Rotate the power plug counter-clockwise and flush against the side panel to
lock the plug in place.
Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
Close the terminal rear cover.
Insert the AC power cord into the power pack (for VX 520 D/E models).
Plug the AC power cord into a wall outlet or powered surge protector.
V NF
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused
by lightning strikes and electrical
surges, consider installing a power
Esurge protector.
VeriFone recommends
connecting
wall power in the following order:
1 Connect the
terminal to the power supply.
NOTE
2 Connect the power supply to the power cord.
3 Connect the power cord to the wall outlet.
When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
36
VX 520 INSTALLATION GUIDE
TERMINAL S ETUP
VX 520 Setup
Charging the Smart After unpacking your VX 520 GPRS terminal, install the battery and connect the
Battery (VX 520 power pack to the unit for 6 hours or until fully charged.
GPRS Only)
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
NOTE
The VX 520 GPRS terminal automatically shuts off when the smart battery
reaches the critically low charge state. If this occurs, the smart battery must be
recharged for a minimum of 1/2 hour before it can power the terminal. It may take
several recharge attempts to reset the safety circuit when charging a smart
battery that has been discharged below this critical state.
V NF
Battery Life
The VX 520 GPRS smart battery can be charged and discharged hundreds of
times, but will eventually wear out. When operating times are noticeably shorter
than usual, it is time to buy a new battery (see Accessories and Documentation for
ordering information).
WARNING
Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed
of properly. Do not dispose of Li-ion batteries in municipal waste sites.
Privacy Shield The privacy shield protects the customers’ PIN entry from being seen by the
(Optional) cashier or other customers. The illustration shows an example of a VX 520 with
the optional privacy shield.
Figure 31
NOTE
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Optional Privacy Shield
Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.
VX 520 INSTALLATION GUIDE
37
TERMINAL S ETUP
VX 520 Setup
Using the Smart The smart card transaction procedure may vary from one application to another.
Card Reader Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart 1
card transaction
Position a smart card with the contacts facing upward (see Figure 32).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
V NF
Figure 32
CAUTION
Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
EV
Using the Magnetic The VX 520 terminal supports credit or debit card transactions.
Card Reader
To conduct a credit or 1
debit card transaction
Ethe stripe in the card reader and facing inward,
Position a magnetic card with
toward the keypad. L
To ensure a proper read of the magnetic swipe card, the user should insert the
E from the top of the unit, as shown in Figure 33.
Tcard
magnetic
3 Swipe the card through the magnetic card reader.
Figure 33
38
VX 520 INSTALLATION GUIDE
Using the Magnetic Card Reader
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 520 terminals:
•
VX 520 Specifications
•
VX 520 Sprocket Specifications
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55
S PECIFICATIONS
VX 520 Specifications
VX 520
Specifications
Power VX 520 terminal: 9.3V DC; 4.0 A
The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a
standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.
NOTE
DC Power Pack UL, ITE listed, LPS power supply:
a Input rated: 100 - 240V AC, 50/60 Hz
–
V NF
b Output rated: 9.3V DC 4.0 A
Barrel connector polarity:
Temperature •
Operating temperature: 0° to 40° C (32° to 104° F)
•
Storage temperature: -30° to + 60° C (-22° to 140° F)
•
Relative humidity: 5% to 85%; no condensation
External •
Dimensions •
Length: 203 mm (7.9 in)
Width: 87 mm (3.4 in)
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VX 520 INSTALLATION GUIDE
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S PECIFICATIONS
VX 520 Sprocket Specifications
VX 520 Sprocket
Specifications
Power VX 520 Sprocket terminal: 24V DC; 1.7 A
DC Power Pack UL, ITE listed, LPS power supply:
a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated: 24V DC; 1.7 A
Barrel connector polarity:
–
V NF
Temperature •
Operating temperature: 0° to 40° C (32° to 104° F)
NOTE
The operating temperature of the power supply is 0° to 40° C (32° to 104° F).
•
Storage temperature: -25° to + 60° C (-13° to 140° F)
•
Relative humidity: 5% to 90%; no condensation
External •
Dimensions
•
Length: 263.48 mm (10.37 in)
Width: 142.89 mm (5.62 in)
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57
S PECIFICATIONS
VX 520 Sprocket Specifications
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VX 520 INSTALLATION GUIDE
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CHAPTER 4
Maintenance
The VX 520 terminal has no user-maintainable parts.
Clean the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
V NF
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
Terminal
Contacts
CAUTION
Smart Card
Reader
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 520 terminal stay clean and unbent.
Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
bad connections. When experiencing a high occurrence of bad or incomplete
data transfers, clean the contacts.
EV
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
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VX 520 INSTALLATION GUIDE
59
M AINTENANCE
Smart Card Reader
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VX 520 INSTALLATION GUIDE
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CHAPTER 5
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your VX 520 terminal. If you have
problems operating your VX 520 terminal, please read through these
troubleshooting examples.
V NF
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your VX 520 terminal and steps you can take to resolve them are listed.
NOTE
CAUTION
Blank Display
The VX 520 terminal comes equipped with tamper-evident labels. The VX 520
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See Specifications for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
TE
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When the terminal display screen does not show correct or clearly readable
information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
VX 520 INSTALLATION GUIDE
61
TROUBLESHOOTING G UIDELINES
Terminal Does Not Dial Out
Terminal Does If the terminal does not dial out:
Not Dial Out • Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
Printer Paper If paper jams inside the printer:
Jam • Open the paper roll cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install printer paper.
•
If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
V NF
CAUTION
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
Keypad Does If the keypad does not respond properly:
Not Respond • Check the terminal display. If it displays the wrong character or nothing at all
EV
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•
•
TE
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
If the problem persists, contact your local VeriFone representative.
Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly:
Device Does Not • Check the power cord connection to the peripheral device.
Work
62
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•
If the problem persists, contact your local VeriFone representative.
VX 520 INSTALLATION GUIDE
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
V NF
•
If the manual transaction does not work, proceed to Check the Telephone
Line.
•
Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
•
Contact your VeriFone distributor or service provider.
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Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local VeriFone representative for
assistance.
VX 520 INSTALLATION GUIDE
63
TROUBLESHOOTING G UIDELINES
Printer Does Not Print
Printer Does Not If the printer does not work properly:
Print • Check terminal power connection.
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
Terminal Display •
Does not Show
Correct or •
Readable
Information
Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
If the problem persists, contact your local VeriFone representative for
assistance.
V NF
Terminal Does
Not Start
Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.
64
VX 520 INSTALLATION GUIDE
TE
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CHAPTER 6
VeriFone Service and Support
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your VeriFone representative
V NF
Return a
Terminal or
Smart Battery
for Service
NOTE
Before returning a VX 520 terminal to VeriFone, you must obtain an MRA number.
The following procedure describes how to return one or more VX 520 terminals, or
smart batteries for repair or replacement (U.S. customers only).
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
To return a terminal 1
for service
EV
Get the following information from the printed labels on the bottom of each VX
520 terminal to be returned:
Eand part number. For example, “VX 520”
• Product ID, including the model
and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,”
or “2xxxx-xx”
• Serial numberM
(S/N xxx-xxx-xxx)
Obtain the T
MRA numbers by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
•
Include a telephone number where you can be reached and your fax
number.
VX 520 INSTALLATION GUIDE
65
VERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
c Complete the Inquiry Contact Form at
http://www.verifone.com/aboutus/contact/contact_form.cfm.
NOTE
•
Address the Subject box with to “VeriFone MRA Dept.”
•
Reference the model and part number in the Note box.
One MRA number must be issued for each VX 520 terminal you return to
VeriFone, even if you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
V NF
5 Keep a record of the following items:
Accessories and
Documentation
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the VX 520 terminal you are returning
for service or repair (terminal serial numbers are located on the bottom of
the unit).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 520 terminal).
EV
VeriFone produces the following accessories and documentation for the
VX 520 terminal. When ordering, please refer to the part number in the left
column.
•
•
•
VeriFone online store at www.store.verifone.com
USA – VeriFone Customer
Development Center, 800-VeriFone (837-4366),
Monday - Friday,
M 7 A.M. - 8 P.M., Eastern time
T – Contact your VeriFone representative
International
Power Pack Contact your local VeriFone distributor to determine which power pack or power
cord fits your needs.
NOTE
66
VX 520 INSTALLATION GUIDE
VPN PWR258-001-01-A
36W power supply
VPN WIR30017
AC power cord (US)
The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a
standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.
VERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
Spare Battery
Printer Paper
Supplementary
Hardware
VeriFone Cleaning
Kit
VPN 24016-01-R
VX 520 GPRS spare battery
VPN PPR 268-001-01-A
38 mm (1.49 in) diameter, 57 mm (2.24 in) wide
VPN PPR 252-001-01-A
49 mm (1.93 in) diameter, 57 mm (2.24 in) wide
STA252-001-01-A
Swivel stand
STA252-005-01-A
Wall-mount stand
VPN 02746-01
Cleaning kit
V NF
Telephone Line
Cord
VPN CBL000-001-01-A
Documentation
VPN DOC252-001-EN-A
VX 520 Certifications and Regulations
VPN DOC252-002-EN-A
VX 520 Quick Installation Guide
VPN DOC252-004-EN-A
VX 520 Reference Manual
VPN DOC252-006-EN-A
VX 520 Sprocket Printer Certifications and Regulations
VPN DOC252-007-EN-A
VX 520 Sprocket Printer Quick Installation Guide
2.1 meter (7 foot) telephone line cord, black, with
modular RJ-11-type connectors
TE
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VX 520 INSTALLATION GUIDE
67
VERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
V NF
68
VX 520 INSTALLATION GUIDE
TE
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INDEX
VeriFone external printers 35
accessories 66
documentation 67
ordering 67
power packs 66
printer paper 67
spare battery 67
telephone line cord 67
VeriFone cleaning kit 67
battery
charging 37
installation
connecting a PIN pad to VX 520 32
connecting a PIN pad to VX 520 Sprocket 49
installation VX 520
connecting a smart card reader to VX 520 32
connecting optional device(s) 31
connecting the terminal power pack 35
connecting the terminal to a telephone line 25
MSAM cards 28
terminal location 16
unpacking the shipping carton 17
installation VX 520 GPRS
SIM cards 31
Smart battery 24
installation VX 520 Sprocket
connecting a smart card reader to VX 520
Sprocket 49
connecting optional device(s) 48
connecting the terminal power pack 50
connecting the terminal to a telephone line 45
MSAM cards 47
terminal location 39
unpacking the shipping carton 40
integrated printers
about the integrated printer paper 62
paper jams 62
troubleshooting 64
integrated printers VX 520
about the integrated printer paper 26
V NF
charging
Smart battery 37
cleaning kit 67
connection ports
VX 520 D/E 19
VX 520 Sprocket 42
contact VeriFone 65
dial out problems
troubleshooting 62
displays
troubleshooting 61, 64
documentation 66
acronym definitions 6
conventions 6
ordering 67
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electrical considerations 17, 28, 40
electrostatic discharges 28
prevention 28
environmental factors 16
external printers
VX 520 RS-232 port connection 35
external printers supported
keypads
troubleshooting 62
maintenance 65
avoid cleaning Smart Card Reader 59
cleaning the terminal 59
VX 520 INSTALLATION GUIDE
69
I NDEX
cleaning the terminal contacts 59
returning a terminal for repair or replacement 65
MSAM cardholders 28, 47
MSAM cards
installation 28, 47
optional devices
connecting 31, 48
paper
for integrated printers 26, 62
paper jams
troubleshooting 62
peripheral devices
troubleshooting 62
peripherals
troubleshooting 62
power buttons 14, 42
power packs
AC version 66
connecting 35, 50
DC version 66
ordering 66
printer paper
40 mm thermal 67
49 mm thermal 67
sprocket-fed, carbonized 67
printer paper VX 520
storage 26
printers
troubleshooting 64
privacy shield
VX 520 37
VX 520 Sprocket 51
spare battery 67
specifications
VX 520 DC power pack 56
VX 520 external dimensions 56
VX 520 power 56
VX 520 Sprocket DC power pack 57
VX 520 Sprocket external dimensions 57
VX 520 Sprocket power 57
VX 520 Sprocket temperature 57
VX 520 temperature 56
technical support 65
contacting VeriFone 65
returning a terminal for repair or replacement 65
telephone line connections 25, 45
telephone line cords
ordering 67
terminal features
VX 520 general 18
VX 520 Sprocket general 41
terminals
accessories 66
cleaning 59
documentation 66
environmental factors 16
repair 65
replacement 65
troubleshooting 61, 64
VX 520 features 18
VX 520 Sprocket features 41
transactions
VX 520 smart cards 38
VX 520 Sprocket smart cards 52
troubleshooting
displays 61, 64
keypads 62
peripheral devices 62
peripherals 62
printers 64
terminal transactions 63
terminals 62, 64
E ID
Service 65
service
returning a terminal for repair or replacement 65
SIM cardholders 31
SIM cards
installation 31
Smart battery
installation 24
70
VX 520 INSTALLATION GUIDE
IA
VX 520
multi-application capability 12
I NDEX
troubleshooting 64
VX 520 GPRS 19
VX 520 Sprocket
multi-application capability 14
power button functions 42
power buttons 14
VX 520 Sprocket terminal
benefits 13
VX 520 Sprocket terminals
electrical considerations 40
VX 520 terminal
benefits 10
VX 520 terminals
electrical considerations 17
E ID
IA
VX 520 INSTALLATION GUIDE
71
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
V NF
VX 520
Installation Guide
VeriFone Part Number DOC252-003-EN-B, Revision C.3
TE
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