Verifone VX520G Point of Sale Terminal User Manual DOC252 003 EN C VX 520 Installation Guide

VeriFone Inc Point of Sale Terminal DOC252 003 EN C VX 520 Installation Guide

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VeriFone Part Number DOC252-003-EN-B, Revision C.3VERIFONECONFIDENTIALTEMPLATEREVFVX 520GInstallation Guide

VX 520 INSTALLATION GUIDE 3VERIFONECONFIDENTIALTEMPLATEREVFCONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Terminal Overview VX 520 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10VX 520 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10VX 520 Sprocket Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13VX 520 Sprocket Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13CHAPTER 2Terminal Setup VX 520 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 24Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 25Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . 30Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 37Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38VX 520 Sprocket Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Establishing Telephone and Line Connections. . . . . . . . . . . . . . . . . . . . . . . 45Installing Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Installing Paper in the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

CONTENTS4VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFCHAPTER 3Specifications VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56VX 520 Sprocket Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57CHAPTER 4Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59CHAPTER 5TroubleshootingGuidelinesBlank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 64Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64CHAPTER 6VeriFone Serviceand SupportReturn a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 65Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing VX 520 terminals.AudienceThis guide is useful for anyone installing and configuring a VX 520 terminal. This manual also provides a basic description of the terminal features.OrganizationThis guide is organized as follows:Chapter 1,Terminal Overview. Provides an overview of the VX 520 terminals.Chapter 2,Terminal Setup. Explains how to set up and install the VX 520 terminals. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3,Specifications. Discusses power requirements and dimensions of the VX 520 terminals.Chapter 4,Maintenance. Explains how to maintain your VX 520 terminals.Chapter 6,VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 5,Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about the VX 520 terminals, refer to the following set of documents:VX 520 Certifications and Regulations VPN DOC252-001-EN-AVX 520 Quick Installation Guide VPN DOC252-002-EN-AVX 520 Reference Manual VPN DOC252-004-EN-AVX 520 Sprocket Printer Certifications and Regulations VPN DOC252-006-EN-AVX 520 Sprocket Printer Quick Installation Guide VPN DOC252-007-EN-A

PREFACEConventions and Acronyms6VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFConventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.Table 1 Document ConventionsConventionBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dust proof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCPU Central Processing UnitCR Check ReaderCTLS ContactlessDC Direct CurrentEMV Europay MasterCard and VISAITP Internal Thermal PrinterLCD Liquid Crystal Display

PREFACEConventions and AcronymsVX 520 INSTALLATION GUIDE 7VERIFONECONFIDENTIALTEMPLATEREVFLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePCI Payment Card IndustryPED PIN-Entry DevicesPIN Personal Identification NumberRAM Random Access MemoryRJ-11 Registered Jack 11RJ-45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleVPN VeriFone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions

PREFACEConventions and Acronyms8VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewUse this chapter to find out more about the features and benefits of VX 520 terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix, sprocket-fed printer. Some VX 520 GPRS models come with a battery for portability. Choose the model you want to preview:•VX 520 Terminal•VX 520 Sprocket Terminal

TERMINAL OVERVIEWVX 520 Terminal10 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFVX 520 TerminalThis section provides a brief description of the VX 520 terminal:•The VX 520 is a high performance countertop terminal with enhanced communication options.•The VX 520 offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports.The VX 520 terminal uses a robust, sleek, and highly functional design.Figure 1 VX 520 TerminalVX 520 Features andBenefitsVX 520 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is a portable, line- or battery-powered device with added GPRS wireless technology.Connectivity•Host USB port•Client USB portNOTEVeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL OVERVIEWVX 520 TerminalVX 520 INSTALLATION GUIDE 11VERIFONECONFIDENTIALTEMPLATEREVF•RJ-11 port•RS-232 port•Ethernet PortPerformance•400 MHz Processor (CPU)•Increased memory (128 MB Flash, 32 MB RAM)•128/64 white backlit LCD•Fastest encryption/decryption appliance on the market•Backlit keypadSecurity•Increased Security (PCI 1.3 to PCI 2.0)•SDA DDA encryption ready•Leading ECC Performance BenchmarkForm Factor•The VX 520 is ergonomically designed to fit both the traditional countertop and hand-over models.Exceptional Ease of Use•The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.•The integrated printer simplifies paper loading and reduces paper jams.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.NOTEThe connectivity ports are easily accessible from the underside of the terminal.NOTEVeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL OVERVIEWVX 520 Terminal12 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFCountertop Performance in a Hand-Over Design•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The VX 520 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in POS solutions.•The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and CarsidePAY markets.True Multi-Application Capability•The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications.•The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 terminals.Wireless Connectivity (VX 520 GPRS Only)•Customers are not tied to a fixed location with the VX 520 GPRS terminals – the point of payment can be almost anywhere.•“Always-on” wireless connection uses the latest wireless technology (GPRS) for faster transmission and enhanced compatibility with access points and routers.

TERMINAL OVERVIEWVX 520 Sprocket TerminalVX 520 INSTALLATION GUIDE 13VERIFONECONFIDENTIALTEMPLATEREVFVX 520 SprocketTerminalThis section provides a brief description of the VX 520 Sprocket terminal:•An optional configuration of the VX 520 replaces the thermal printer with a sprocket printer, an additional telephone port (RJ-11) and power buttons.•The VX 520 Sprocket configuration enjoys the same communication and performance capabilities as the standard VX 520.The VX 520 Sprocket terminal uses a robust, highly functional design.Figure 2 VX 520 Sprocket TerminalVX 520 SprocketFeatures andBenefitsVX 520 Sprocket terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a dot-matrix impact printer.Connectivity•Host USB port•Client USB port•RJ-11 ports (1 telco and 1 line)•RS-232 port•Ethernet Port

TERMINAL OVERVIEWVX 520 Sprocket Terminal14 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFPerformance•400 MHz Processor (CPU)•160 MB total memory (128 MB Flash, 32 MB RAM)•128/64 white backlit LCD•Fastest encryption/decryption appliance on the marketSecurity•PCI PED 2.0 securityExceptional Ease of Use•Soft power buttons. Pressing the Enter key for at least three seconds powers terminal on, while pressing the Cancel key for at least four seconds powers the terminal off.•An intuitive ATM-style interface, a large 8-line by 21-character backlit display, and extra-size menu prompts, simplify training and reduce help desk calls.•The integrated printer simplifies paper loading and reduces paper jams.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.Countertop Performance with 76 mm Punch Hole Paper Support•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The VX 520 Sprocket series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in POS solutions.True Multi-Application Capability•The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash memory, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•VX 520 Sprocket terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or VX EMV Library provides development of other EMV-compliant applications.•The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 Sprocket terminals.

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 15CHAPTER 2Terminal SetupUse this chapter to set up and use your VX 520 terminal. Package contents and setup procedures may vary for different VX 520 models: The standard VX 520 uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper sheets. Use the procedures in this section to set up and use your terminal.•VX 520 Setup•VX 520 Sprocket Setup

TERMINAL SETUPVX 520 Setup16 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFVX 520 SetupThis section describes the setup procedures for the VX 520 terminal. You will learn about: •Selecting Terminal Location•Unpacking the Shipping Carton•Examining Terminal Features•Installing the Smart Battery (VX 520 GPRS Only)•Establishing Telephone Line Connections•Installing a Paper Roll in the Printer•Installing/Replacing MSAM Cards•Installing/Replacing SIM Card (VX 520 GPRS Only)•Connecting Optional Devices•Connecting the Terminal Power Pack•Charging the Smart Battery (VX 520 GPRS Only)•Privacy Shield (Optional)•Using the Smart Card Reader•Using the Magnetic Card ReaderSelecting TerminalLocationUse the following guidelines when selecting a location for your VX 520 terminal. Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor.Environmental Factors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. CAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 17VERIFONECONFIDENTIALTEMPLATEREVFElectrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 520 terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack theshipping carton1Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Power cord2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTIONDo not use a terminal that has been damaged or tampered with. The VX 520 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

TERMINAL SETUPVX 520 Setup18 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFExamining TerminalFeaturesBefore you continue the installation process, notice the features of the VX 520 terminal (see Figure 3).Figure 3 VX 520 Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•Aterminal display, backlit LCD screen.•Five types of keys:aA backlit 12-key, telephone-style keypad.bFour ATM-style function keys, labeled F1 to F4, to the right of the LCD screen.INTERNAL THERMALPRINTERATM-STYLE TERMINAL DISPLAYMAGNETIC PROGRAMMABLEALPHA KEYTELEPHONE-STYLEENTER KEYSMART CARD READERFUNCTION KEYSKEYPADCANCEL KEY BACKSPACE/CLEAR KEYSERRATED METAL STRIPFUNCTION KEYSCARD READERPRINTER DOORLATCHNOTEVeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

TERMINAL SETUPVX 520 Setup20 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFFigure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals.Figure 4 Opening the VX 520 D/E Rear CoverFigure 5 Opening VX 520 GPRS Rear Cover23

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 21VERIFONECONFIDENTIALTEMPLATEREVFFigure 6 to Figure 8 show the connection ports for the VX 520 terminal.Figure 6 VX 520 D/E Power and Connection PortsFigure 7 VX 520 GPRS Power and Connection PortsPOWER PORTRS-232 SERIAL PORTRJ-11 TELEPHONE PORT23POWER PORTRS-232 SERIAL PORTRJ-11 TELEPHONE PORT

TERMINAL SETUPVX 520 Setup22 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFFigure 8 Additional VX 520 D/E Connection PortsFigure 9 VX 520 GPRS Additional Connection PortsHOST USB PORTCLIENT USB PORTETHERNET PORT3%4(HOST USB PORTCLIENT USB PORTETHERNET PORTWARNINGDo not connect the terminal to the power supply until all the peripherals are attached.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 23VERIFONECONFIDENTIALTEMPLATEREVFTo use theconnection portsThe connection ports offer multiple connectivity for the VX 520 terminal. Please refer to the following list of peripheral devices for the connectivity options.Host USB Port•PP1000 USB•Vx810 USB•Barcode reader•Biometric reader•USB flash disk•USB keyboardsEthernet Port•Ethernet cable to router, hub or switchClient USB Port•PC•ECR/Cash registerRJ-11 Port•Telephone lineRS-232 Port•PP1000•Vx810•PC download cable•Computer•ECR•Check reader•CTLS reader•Biometric reader•Barcode reader•KeyboardFor information on how to attach peripheral devices, see Connecting Optional Devices.

TERMINAL SETUPVX 520 Setup24 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFInstalling the SmartBattery (VX 520GPRS Only)The smart battery fits in a slot on the back of the VX 520 GPRS terminal. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 10 Installing the Smart BatteryRemovalTo remove the VX 520 GPRS smart battery, press the locking tab and pull the smart battery from its slot.Figure 11 Removing the Smart Battery

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 25VERIFONECONFIDENTIALTEMPLATEREVFEstablishingTelephone LineConnectionsConnect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 12). This is a direct connection and the line is dedicated to the terminal.Figure 12 VX 520 D/E Direct Telephone ConnectionFigure 13 VX 520 GPRS Direct Telephone ConnectionInstalling a PaperRoll in the PrinterBefore you can process transactions that require a receipt or record, you mustinstall paper in the printer.The VX 520 uses a roll of single-ply, thermal-sensitive paper for either the 38 mm- or the 49 mm-diameter version.23RJ-11WARNINGTo reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.

TERMINAL SETUPVX 520 Setup26 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFA pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To install a paper roll 1Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 14).Figure 14 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting it up. 3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the bottom of the roll.5Drop the paper roll into the printer tray.CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 27VERIFONECONFIDENTIALTEMPLATEREVFFigure 15 Loading Paper Roll6Pull paper up past the glue residue.7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 16).Figure 16 Closing Paper Roll CoverCAUTIONTo prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.

TERMINAL SETUPVX 520 Setup28 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF8Tear the paper off against the serrated metal strip in the printer.Installing/ReplacingMSAM CardsWhen you first receive your VX 520 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To install or replaceMSAMs1Remove the power cord from the power outlet.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.3Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel.Figure 17 Opening VX 520 D/E Rear CoverFigure 18 Opening VX 520 GPRS Rear CoverNOTEFor paper ordering information, refer to Accessories and Documentation.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.23

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 29VERIFONECONFIDENTIALTEMPLATEREVF4Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots.Figure 19 Removing VX 520 D/E MSAM CoverFigure 20 Removing VX 520 GPRS MSAM Cover4Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.23%4(23

TERMINAL SETUPVX 520 Setup30 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF5Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 21 Installing a VX 520 D/E MSAM CardFigure 22 Installing a VX 520 GPRS MSAM card6Close the MSAM cardholder panel, and then replace the terminal rear cover.Installing/ReplacingSIM Card (VX 520GPRS Only)The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity Module) card. Use the following procedure to replace or install a SIM card.1Place the terminal upside down on a soft, clean surface to protect the display from scratches.23NOTEBefore inserting the MSAM card, position it as shown in Figure 21, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 31VERIFONECONFIDENTIALTEMPLATEREVF2Remove the battery.Figure 23 Removing the Smart Battery3After removing the battery, you will see the SIM compartment.4Insert the SIM into the cardholder.Figure 24 Inserting SIM Card5Install the battery.ConnectingOptional DevicesThe VX 520 terminal supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.Optional Device ConnectionsThe VX 520 terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available. 3)-3)-3)-A B C23CAUTIONBefore connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.

TERMINAL SETUPVX 520 Setup32 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFConnecting the PINpad or Smart CardReader to the VX 520Use the following procedures to connect a PIN pad or smart card reader.1Remove the VX 520 terminal rear cover.2Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.NOTEWhen the VX 520 terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 33VERIFONECONFIDENTIALTEMPLATEREVF3Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 25 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. Figure 25 VX 520 D/E Sample PIN Pad ConnectionFigure 26 VX 520 GPRS Sample PIN Pad ConnectionRS-23223RS-232

TERMINAL SETUPVX 520 Setup34 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFConnecting ECRs tothe VX 520The VX 520 terminal also supports Electronic Cash Registers (ECR). Contact your VeriFone representative or visit the online store at www.store.verifone.comfor information on these devices. Figure 27 provides an example of a peripheral connection to the USB port. Figure 27 VX 520 D/E Sample ECR ConnectionFigure 28 VX 520 GPRS Sample ECR ConnectionCAUTIONECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit.3%4(

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 35VERIFONECONFIDENTIALTEMPLATEREVFExternal Printers SupportedAlthough the VX 520 terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply.Connecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s), you are ready to connect the VX 520 terminal to the provided power source.To connect theterminal power pack1Remove the terminal rear cover to access the power port.2Insert the round barrel connector (see Figure 29) into the power port. Figure 29 VX 520 D/E Power Pack ConnectionWARNINGUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3,Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEThe VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging.NOTEPlugging in the power pack to a power source automatically turns on the terminal. AB

TERMINAL SETUPVX 520 Setup36 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFFigure 30 VX 520 GPRS Power Connection3Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place.4Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container.5Close the terminal rear cover.6Insert the AC power cord into the power pack (for VX 520 D/E models).7Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.2323ABWARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTEVeriFone recommends connecting wall power in the following order:1Connect the terminal to the power supply.2Connect the power supply to the power cord.3Connect the power cord to the wall outlet.

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 37VERIFONECONFIDENTIALTEMPLATEREVFCharging the SmartBattery (VX 520GPRS Only)After unpacking your VX 520 GPRS terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery Life The VX 520 GPRS smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).Privacy Shield(Optional)The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration shows an example of a VX 520 withthe optional privacy shield.Figure 31 Optional Privacy ShieldNOTEThe VX 520 GPRS terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNINGDo not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.NOTEMerchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.

TERMINAL SETUPVX 520 Setup38 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFUsing the SmartCard ReaderThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To conduct a smartcard transaction1Position a smart card with the contacts facing upward (see Figure 32).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete.Figure 32 Inserting a Smart CardUsing the MagneticCard ReaderThe VX 520 terminal supports credit or debit card transactions.To conduct a credit ordebit card transaction1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 33.3Swipe the card through the magnetic card reader.Figure 33 Using the Magnetic Card ReaderCAUTIONLeave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 55CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX 520 terminals:•VX 520 Specifications•VX 520 Sprocket Specifications

SPECIFICATIONSVX 520 Specifications56 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFVX 520SpecificationsPowerVX 520 terminal: 9.3V DC; 4.0 A DC Power PackUL, ITE listed, LPS power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 9.3V DC 4.0 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 85%; no condensationExternalDimensions•Length: 203 mm (7.9 in)•Width: 87 mm (3.4 in)NOTEThe VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging.+–

SPECIFICATIONSVX 520 Sprocket SpecificationsVX 520 INSTALLATION GUIDE 57VERIFONECONFIDENTIALTEMPLATEREVFVX 520 SprocketSpecificationsPowerVX 520 Sprocket terminal: 24V DC; 1.7 A DC Power PackUL, ITE listed, LPS power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 24V DC; 1.7 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -25° to + 60° C (-13° to 140° F)•Relative humidity: 5% to 90%; no condensationExternalDimensions•Length: 263.48 mm (10.37 in)•Width: 142.89 mm (5.62 in)+–NOTEThe operating temperature of the power supply is 0° to 40° C (32° to 104° F).

SPECIFICATIONSVX 520 Sprocket Specifications58 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 59CHAPTER 4MaintenanceThe VX 520 terminal has no user-maintainable parts. Clean theTerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 520 terminal stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTIONAvoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

MAINTENANCESmart Card Reader60 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 61CHAPTER 5Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 terminal. If you have problems operating your VX 520 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 terminal and steps you can take to resolve them are listed. Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.NOTEThe VX 520 terminal comes equipped with tamper-evident labels. The VX 520 contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

TROUBLESHOOTING GUIDELINESTerminal Does Not Dial Out62 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFTerminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer PaperJamIf paper jams inside the printer:•Open the paper roll cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install printer paper.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.PeripheralDevice Does NotWorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices.•If the problem persists, contact your local VeriFone representative.CAUTIONPoor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.

TROUBLESHOOTING GUIDELINESTransactions Fail To ProcessVX 520 INSTALLATION GUIDE 63VERIFONECONFIDENTIALTEMPLATEREVFTransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•If the manual transaction does not work, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•If the manual transaction does not process, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.

TROUBLESHOOTING GUIDELINESPrinter Does Not Print64 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFPrinter Does NotPrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.Terminal DisplayDoes not ShowCorrect orReadableInformation•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.Terminal DoesNot StartMake sure you press the ENTER key for approximately 3 seconds, until the unit lights up.

VERIFONECONFIDENTIALTEMPLATEREVFVX 520 INSTALLATION GUIDE 65CHAPTER 6VeriFone Service and SupportFor terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Return aTerminal orSmart Batteryfor ServiceBefore returning a VX 520 terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 520 terminals, or smart batteries for repair or replacement (U.S. customers only). To return a terminalfor service1Get the following information from the printed labels on the bottom of each VX 520 terminal to be returned:•Product ID, including the model and part number. For example, “VX 520” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”•Serial number (S/N xxx-xxx-xxx)2Obtain the MRA numbers by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTEInternational customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals.

VERIFONE SERVICE AND SUPPORTAccessories and Documentation66 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVFcComplete the Inquiry Contact Form athttp://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the VX 520 terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 520 terminal).Accessories andDocumentationVeriFone produces the following accessories and documentation for the VX 520 terminal. When ordering, please refer to the part number in the left column.•VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cord fits your needs.NOTEOne MRA number must be issued for each VX 520 terminal you return to VeriFone, even if you are returning several of the same model.VPN PWR258-001-01-A 36W power supplyVPN WIR30017 AC power cord (US)NOTEThe VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging.

VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX 520 INSTALLATION GUIDE 67VERIFONECONFIDENTIALTEMPLATEREVFSpare BatteryPrinter PaperSupplementaryHardwareVeriFone CleaningKitTelephone LineCordDocumentationVPN 24016-01-R VX 520 GPRS spare batteryVPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wideVPN PPR 252-001-01-A 49 mm (1.93 in) diameter, 57 mm (2.24 in) wideSTA252-001-01-A Swivel standSTA252-005-01-A Wall-mount standVPN 02746-01 Cleaning kitVPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectorsVPN DOC252-001-EN-A VX 520 Certifications and RegulationsVPN DOC252-002-EN-A VX 520 Quick Installation GuideVPN DOC252-004-EN-A VX 520 Reference ManualVPN DOC252-006-EN-A VX 520 Sprocket Printer Certifications and RegulationsVPN DOC252-007-EN-A VX 520 Sprocket Printer Quick Installation Guide

VERIFONE SERVICE AND SUPPORTAccessories and Documentation68 VX 520 INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATEREVF

VX 520 INSTALLATION GUIDE 69VERIFONECONFIDENTIALTEMPLATEREVFINDEXAaccessories 66documentation 67ordering 67power packs 66printer paper 67spare battery 67telephone line cord 67VeriFone cleaning kit 67Bbatterycharging 37CchargingSmart battery 37cleaning kit 67connection portsVX 520 D/E 19VX 520 Sprocket 42contact VeriFone 65Ddial out problemstroubleshooting 62displaystroubleshooting 61,64documentation 66acronym definitions 6conventions 6ordering 67Eelectrical considerations 17,28,40electrostatic discharges 28prevention 28environmental factors 16external printersVX 520 RS-232 port connection 35external printers supportedVeriFone external printers 35Iinstallationconnecting a PIN pad to VX 520 32connecting a PIN pad to VX 520 Sprocket 49installation VX 520connecting a smart card reader to VX 520 32connecting optional device(s) 31connecting the terminal power pack 35connecting the terminal to a telephone line 25MSAM cards 28terminal location 16unpacking the shipping carton 17installation VX 520 GPRSSIM cards 31Smart battery 24installation VX 520 Sprocketconnecting a smart card reader to VX 520 Sprocket 49connecting optional device(s) 48connecting the terminal power pack 50connecting the terminal to a telephone line 45MSAM cards 47terminal location 39unpacking the shipping carton 40integrated printersabout the integrated printer paper 62paper jams 62troubleshooting 64integrated printers VX 520about the integrated printer paper 26Kkeypadstroubleshooting 62Mmaintenance 65avoid cleaning Smart Card Reader 59cleaning the terminal 59

INDEXO70 VX 520 INSTALLATION GUIDEERI ONEONFIDENIAROOFcleaning the terminal contacts 59returning a terminal for repair or replacement 65MSAM cardholders 28,47MSAM cardsinstallation 28,47Ooptional devicesconnecting 31,48Ppaperfor integrated printers 26,62paper jamstroubleshooting 62peripheral devicestroubleshooting 62peripheralstroubleshooting 62power buttons 14,42power packsAC version 66connecting 35,50DC version 66ordering 66printer paper40 mm thermal 6749 mm thermal 67sprocket-fed, carbonized 67printer paper VX 520storage 26printerstroubleshooting 64privacy shieldVX 520 37VX 520 Sprocket 51SService 65servicereturning a terminal for repair or replacement 65SIM cardholders 31SIM cardsinstallation 31Smart batteryinstallation 24spare battery 67specificationsVX 520 DC power pack 56VX 520 external dimensions 56VX 520 power 56VX 520 Sprocket DC power pack 57VX 520 Sprocket external dimensions 57VX 520 Sprocket power 57VX 520 Sprocket temperature 57VX 520 temperature 56Ttechnical support 65contacting VeriFone 65returning a terminal for repair or replacement 65telephone line connections 25,45telephone line cordsordering 67terminal featuresVX 520 general 18VX 520 Sprocket general 41terminalsaccessories 66cleaning 59documentation 66environmental factors 16repair 65replacement 65troubleshooting 61,64VX 520 features 18VX 520 Sprocket features 41transactionsVX 520 smart cards 38VX 520 Sprocket smart cards 52troubleshootingdisplays 61,64keypads 62peripheral devices 62peripherals 62printers 64terminal transactions 63terminals 62,64VVX 520multi-application capability 12

INDEXVERI ONEONFIDENIAROOFVX 520 INSTALLATION GUIDE 71troubleshooting 64VX 520 GPRS 19VX 520 Sprocketmulti-application capability 14power button functions 42power buttons 14VX 520 Sprocket terminalbenefits 13VX 520 Sprocket terminalselectrical considerations 40VX 520 terminalbenefits 10VX 520 terminalselectrical considerations 17

VX 520Installation GuideVeriFone Part Number DOC252-003-EN-B, Revision C.3VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.comVERIFONECONFIDENTIALTEMPLATEREVF

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