Verifone VX520GPRSCTLS Point of Sale Terminal User Manual 1 of 2
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Users Manual 1 of 2
VeriFone Part Number DOC252-063-EN-A, Revision A.1
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC252-063-EN-A, Revision A.1
VX 520 GPRS CTLS Installation Guide
© 2012 VeriFone, Inc.
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VX 520 GPRS CTLS INSTALLATION GUIDE 3
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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CONTENTS
4VX 520 GPRS CTLS INSTALLATION GUIDE
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CHAPTER 4
Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Troubleshooting
Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
VeriFone Service
and Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
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VX 520 GPRS CTLS INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520 GPRS CTLS terminal.
Audience
This guide is useful for anyone installing and configuring a VX 520 GPRS CTLS
terminal. This manual also provides a basic description of the terminal features.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 GPRS CTLS
terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 GPRS
CTLS terminal. It tells you how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 GPRS CTLS terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520 GPRS CTLS
terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Related
Documentation
To learn more about the VX 520 GPRS CTLS terminal, refer to the following set of
documents:
VX 520 GPRS CTLS Certifications and Regulations VPN DOC252-061-EN
VX 520 GPRS CTLS Quick Installation Guide VPN DOC252-062-EN
VX 520 GPRS CTLS Reference Manual VPN DOC252-064-EN
VX 520 Installation Guide VPN DOC252-003-EN
VX 520 Reference Manual VPN DOC252-004-EN
VX 520 GPRS Certifications and Regulations VPN DOC252-021-EN
VX 520 CTLS Certifications and Regulations VPN DOC252-031-EN
VX 520 CTLS Quick Installation Guide VPN DOC252-032-EN
VX 520 CTLS Installation Guide VPN DOC252-033-EN
PREFACE
Conventions and Acronyms
6VX 520 GPRS CTLS INSTALLATION GUIDE
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work with
the PIN pad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or dust
proof, and is intended for indoor use
only.
The lighting symbol is used
as a warning when bodily
injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CPU Central Processing Unit
CR Check Reader
CTLS Contactless
DC Direct Current
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
ITP Internal Thermal Printer
PREFACE
Conventions and Acronyms
VX 520 GPRS CTLS INSTALLATION GUIDE 7
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LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
VPN VeriFone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Conventions and Acronyms
8VX 520 GPRS CTLS INSTALLATION GUIDE
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VX 520 GPRS CTLS INSTALLATION GUIDE 9
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the VX 520 GPRS CTLS terminal:
•The VX 520 GPRS CTLS is a high performance countertop terminal with
enhanced communication options.
•The VX 520 GPRS CTLS offers several communication options, enhanced
display, increased processing power, expanded memory, and two USB
peripheral ports.
The VX 520 GPRS CTLS terminal uses a robust, sleek, and highly functional
design.
Figure 1 VX 520 GPRS CTLS Terminal
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL OVERVIEW
Features and Benefits
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Features and
Benefits
VX 520 GPRS CTLS terminals provide the right combination of features and
functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe
card reader, landed smart card reader, integrated PIN pad, and a quiet internal
thermal printer (ITP).
Connectivity
•Host USB port
•Client USB port
•Telco port
•RS-232 port
•Ethernet Port
Performance
•400 MHz Processor (CPU)
•Increased memory (128 MB Flash, 32 MB RAM)
•128/64 white backlit LCD
•Fastest encryption/decryption appliance on the market
•Backlit keypad
Security
•Increased Security (PCI 1.3 to PCI 2.0)
•SDA DDA encryption ready
•Leading ECC Performance Benchmark
Form Factor
•The VX 520 GPRS CTLS is ergonomically designed to fit both the traditional
countertop and hand-over models.
Exceptional Ease of
Use
•The contactless functionality offers a convenient payment option for
consumers.
•The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
•The integrated thermal printer simplifies paper loading and reduces paper
jams.
NOTE
The connectivity ports are easily accessible from the underside of the terminal.
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL OVERVIEW
Features and Benefits
VX 520 GPRS CTLS INSTALLATION GUIDE 11
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•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Countertop
Performance in a
Hand-Over Design
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
•The VX 520 GPRS CTLS series of terminals ensures uncompromising
reliability from VeriFone, the worldwide leader in e-payment.
True Multi-
Application
Capability
•The VX 520 GPRS CTLS terminal offers 32 MB of random access memory,
and 128 MB dynamic memory allocation of the operating system, which
supports multiple applications on a single terminal.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•VX 520 GPRS CTLS terminals and SoftPay EMV software are certified for
EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V
or Vx EMV Library provides development of other EMV-compliant
applications.
•The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 GPRS CTLS terminals
TERMINAL OVERVIEW
Features and Benefits
12 VX 520 GPRS CTLS INSTALLATION GUIDE
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VX 520 GPRS CTLS INSTALLATION GUIDE 13
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
•Selecting Terminal Location
•Unpacking the Shipping Carton
•Examining Terminal Features
•Establishing Telephone Line Connections
•Installing a Paper Roll in the Printer
•Installing/Replacing MSAM Cards
•Connecting Optional Devices
•Connecting the Terminal Power Pack
•Privacy Shield (Optional)
•Using the CTLS Reader
•Using the Smart Card Reader
•Using the Magnetic Card Reader
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your VX 520 GPRS
CTLS terminal.
Ease of Use
•Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental
Factors
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
TERMINAL SETUP
Unpacking the Shipping Carton
14 VX 520 GPRS CTLS INSTALLATION GUIDE
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•Do not use the terminal outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Do not place a CTLS device within 10cm from metallic objects to avoid
interference to the CTLS field.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 520 GPRS CTLS terminal is a secure product and
any tampering may cause the device to cease to function properly.
To unpack the
shipping carton 1Remove and inspect the following items:
•Terminal
•Power pack
•Telephone line cord
•Power cord
2Remove all plastic wrapping from the terminal and other components.
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
CAUTION
Do not use a terminal that has been damaged or tampered with. The VX 520
GPRS CTLS terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
TERMINAL SETUP
Examining Terminal Features
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Examining
Terminal
Features
Before you continue the installation process, notice the features of the VX 520
GPRS CTLS terminal (see Figure 2).
Figure 2 VX 520 GPRS CTLS Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
•A terminal display, backlit LCD screen. The screen also acts as the CTLS
tapping area for contactless transactions.
•Four LED indicators above the terminal display for CTLS transactions.
•Five types of keys:
aA backlit 12-key, telephone-style keypad.
bFour ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
INTERNAL THERMAL
PRINTER
MAGNETIC CARD
READER
ATM-STYLE
FUNCTION
KEYS
PROGRAMMABLE
FUNCTION KEYS
ENTER KEY
BACKSPACE/CLEAR KEY
SMART CARD READER
CANCEL KEY
TELEPHONE-
STYLE KEYPAD
ALPHA KEY
TERMINAL DISPLAY
AND CTLS TAP AREA
SERRATED
METAL STRIP
PRINTER DOOR
LATCH
CTLS LED
INDICATORS
NOTE
VeriFone ships variants of the VX 520 GPRS CTLS terminals for different
markets. Your terminal may have a different configuration from the features
described in this section.
TERMINAL SETUP
Examining Terminal Features
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cFour unlabeled, programmable function keys above the keypad.
dThree color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
eAn ALPHA key centered at the top of the keypad.
•A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•The VeriFone logo blue indicator LED indicates power is ON.
•An internal thermal printer.
•A smart card reader, built into the front of the terminal. The
icon shown at right indicates proper card position and
insertion direction.
•Three SAM (security access module) compartments, built into the side of
the terminal. The VX 520 GPRS CTLS terminal contains MSAM cardholders
to support multiple stored-value card programs or other merchant card
requirements.
Connection Ports
Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.
Figure 3 shows how to open the rear cover of the VX 520 GPRS CTLS terminals.
Figure 3 Opening the VX 520 GPRS CTLS Rear Cover
NOTE
VeriFone ships variants of the VX 520 GPRS CTLS terminal for different markets.
Your terminal may have a different configuration. However, the basic processes
described in this guide remain the same, regardless of terminal configuration.
23
TERMINAL SETUP
Examining Terminal Features
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Figure 4 to Figure 5 show the connection ports for the VX 520 GPRS CTLS
terminal.
Figure 4 VX 520 GPRS CTLS Power and Connection Ports
Figure 5 Additional VX 520 GPRS CTLS Connection Ports
To use the
connection ports The connection ports offer multiple connectivity for the VX 520 GPRS CTLS
terminal. Please refer to the following list of peripheral devices for the connectivity
options.
23
POWER PORT
RS-232 SERIAL PORT
TELCO PORT
3
%4(
HOST USB PORT
ETHERNET PORT
CLIENT USB PORT
WARNING
Do not connect the terminal to the power supply until all the peripherals are
attached.
TERMINAL SETUP
Examining Terminal Features
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Host USB Port
•PP1000 USB
•Vx810 USB
•VX 820 USB
•Barcode reader
•Biometric reader
•USB flash disk
•USB keyboards
Ethernet Port
•Ethernet cable to router, hub or switch
Client USB Port
•PC
•ECR/Cash register
RJ-11 Port
•Telephone line
RS-232 Port
•PP1000
•Vx810
•VX 820
•PC download cable
•Computer
•ECR
•Check reader
•CTLS reader
•Biometric reader
•Barcode reader
•Keyboard
For information on how to attach peripheral devices, see Connecting Optional
Devices.
TERMINAL SETUP
Establishing Telephone Line Connections
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Establishing
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 6). This is a direct connection and
the line is dedicated to the terminal.
Figure 6 VX 520 GPRS CTLS Direct Telephone Connection
Installing a
Paper Roll in the
Printer
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The VX 520 GPRS CTLS uses a roll of 40 mm-diameter, single-ply, thermal-
sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
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RJ-11
WARNING
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
TERMINAL SETUP
Installing a Paper Roll in the Printer
20 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
To install a paper roll 1Hook your finger under the latch and lift up to swing the paper roll cover open
(see Figure 7).
Figure 7 Opening the Printer Cover
2Remove any partial roll of paper in the printer tray by lifting it up.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the bottom of the roll.
5Drop the paper roll into the printer tray.
Figure 8 Loading Paper Roll
6Pull paper up past the glue residue.
TERMINAL SETUP
Installing/Replacing MSAM Cards
VX 520 GPRS CTLS INSTALLATION GUIDE 21
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
7Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 9).
Figure 9 Closing Paper Roll Cover
8Tear the paper off against the serrated metal strip in the printer.
Installing/
Replacing MSAM
Cards
When you first receive your VX 520 GPRS CTLS terminal, you may need to install
one or more MSAM cards or you may need to replace old cards.
To install or replace
MSAMs 1Remove the power cord from the power outlet.
2Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
NOTE
For paper ordering information, refer to Accessories and Documentation.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
TERMINAL SETUP
Installing/Replacing MSAM Cards
22 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
3Press the unlocking button and then lift the rear cover to access the MSAM
cardholder panel.
Figure 10 Opening VX 520 GPRS CTLS Rear Cover
4Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the
MSAM slots.
Figure 11 Removing VX 520 GPRS CTLS MSAM Cover
5Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
23
23
TERMINAL SETUP
Connecting Optional Devices
VX 520 GPRS CTLS INSTALLATION GUIDE 23
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
6Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Figure 12 Installing an MSAM Card in a VX 520 GPRS CTLS Terminal
7Close the MSAM cardholder panel, and then replace the terminal rear cover.
Connecting
Optional
Devices
The VX 520 GPRS CTLS terminal supports some peripheral devices designed for
use with electronic point-of-sale terminals.
Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.
Optional Device
Connections
The VX 520 GPRS CTLS terminal has a port that can operate either as a PIN pad
port or an RS-232 port, depending on the power source available.
23
NOTE
Before inserting the MSAM card, position it as shown in Figure 12, with the card’s
gold contacts facing down. The cardholder connector base has an image
resembling the notched corner of an MSAM card to ensure the card is positioned
correctly.
CAUTION
Before connecting any peripheral device, remove the power cord from the
terminal and ensure that the green indicator LED is not lit. Reconnect the power
cord only after you are finished connecting the peripheral device(s). For complete
information about peripheral installation and use, refer to the user documentation
supplied with those devices.
TERMINAL SETUP
Connecting Optional Devices
24 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Connecting the
PIN Pad or Smart
Card Reader
to the VX 520 GPRS
CTLS
Use the following procedures to connect a PIN pad or smart card reader.
1Remove the VX 520 GPRS CTLS
terminal rear cover.
2Insert the RJ-45-type connector of the PIN pad or smart card reader into the
port of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
3Insert the larger RJ-45-type connector on the other end of the PIN pad cable
into the PIN pad serial port on the terminal. Figure 13 provides an example of
a smart card reader and PIN pad connection to the PIN pad serial port.
Figure 13 VX 520 GPRS CTLS Sample PIN Pad Connection
NOTE
When the VX 520 GPRS CTLS terminal is powered via the corded power supply,
the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone
accessories. Contact your local VeriFone representative for more information.
3
%4(
TERMINAL SETUP
Connecting Optional Devices
VX 520 GPRS CTLS INSTALLATION GUIDE 25
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Connecting ECRs to
the VX 520 GPRS
CTLS
The VX 520 GPRS CTLS terminal also supports electronic cash registers (ECR).
Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices.
Figure 14 provides an example of a peripheral connection to the USB port.
Figure 14 VX 520 GPRS CTLS Sample ECR Connection
External Printers
Supported
Although the VX 520 GPRS CTLS terminal has an internal thermal printer, it may
be convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The VX 520 GPRS CTLS terminal supports the VeriFone P250,
P350, P900, and P950 external printers. Contact your VeriFone representative or
visit the online store at www.store.verifone.com for information on these devices.
External printers connect through the RS-232 port and require a separate power
supply.
CAUTION
ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from and ensure that the indicator LED is
not lit.
3
%4(
TERMINAL SETUP
Connecting the Terminal Power Pack
26 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Connecting the
Terminal Power
Pack
When you have finished connecting optional peripheral(s), you are ready to
connect the VX 520 GPRS CTLS terminal to the provided power source.
To connect the
terminal power pack 1Remove the terminal rear cover to access the power port.
2Insert the round barrel connector (see Figure 15) into the power port.
Figure 15 VX 520 GPRS CTLS Power Connection
3Rotate the power plug counter-clockwise and flush against the side panel to
lock the plug in place.
4Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
5Close the terminal rear cover.
WARNING
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
NOTE
Plugging in the power pack to a power source automatically turns on the terminal.
23
23
B
A
TERMINAL SETUP
Privacy Shield (Optional)
VX 520 GPRS CTLS INSTALLATION GUIDE 27
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
6Plug the AC power cord into a wall outlet or powered surge protector.
When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Privacy Shield
(Optional)
The privacy shield protects the customers’ PIN entry from being seen by the
cashier or other customers. The illustration (Figure 16) shows an example of a
VX 520 GPRS CTLS
with
the optional privacy shield.
Figure 16 Optional Privacy Shield
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
NOTE
Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.
TERMINAL SETUP
Using the CTLS Reader
28 VX 520 GPRS CTLS INSTALLATION GUIDE
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CONFIDENTIAL
TEMPLATE REV F
Using the CTLS
Reader
The VX 520 GPRS CTLS function is only active when signaled by an application
for the conduction of a contactless smart card transaction.
To perform a
contactless smart
card transaction:
1Gently tap the card onto or hold the card (within 4 cm) against the surface of
the RFID canopy (see Figure 17).
2An activated LED visual on top of the terminal display accompanied by a
short beeping sound indicates a successful transaction.
Figure 17 Using a CTLS Card
NOTE
Proper care to ensure that the contactless module is working properly includes:
•Preventing the module from coming into contact with metallic surfaces while
in use.
TERMINAL SETUP
Using the Smart Card Reader
VX 520 GPRS CTLS INSTALLATION GUIDE 29
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction 1Position a smart card with the contacts facing upward (see Figure 18).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3Remove the card only when the application indicates the transaction is
complete.
Figure 18 Inserting a Smart Card
CAUTION
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
TERMINAL SETUP
Using the Magnetic Card Reader
30 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Using the
Magnetic Card
Reader
The VX 520 GPRS CTLS terminal supports credit or debit card transactions.
To conduct a credit or
debit card transaction 1Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 19.
3Swipe the card through the magnetic card reader.
Figure 19 Using the Magnetic Card Reader
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS INSTALLATION GUIDE 31
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 520 GPRS CTLS terminal:
Power
VX 520 GPRS CTLS terminal:
36W: 9.3V DC; 4.0 A
18W: 8V DC; 2.25 A
DC Power Pack
UL, ITE listed, LPS power supply:
aInput rated: 100 - 240V AC, 50/60 Hz
bOutput rated:
36W: 9.3V DC; 4.0 A
18W: 8V DC; 2.25 A
Barrel connector polarity:
Temperature
•Operating temperature: 0° to 40° C (32° to 104° F)
•Storage temperature: -30° to + 60° C (-22° to 140° F)
•Relative humidity: 5% to 85%; no condensation
External
Dimensions
•Length: 203 mm (7.9 in)
•Width: 87 mm (3.4 in)
NOTE
The VX 520 uses an 18-watt wall-mount power supply as a standard power
source. An optional 36-watt power supply may also be used for all other variants
of the VX 520. The VX 520 GPRS CTLS requires the 36-watt power supply.
+
–
SPECIFICATIONS
32 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS INSTALLATION GUIDE 33
CHAPTER 4
Maintenance
The VX 520 GPRS CTLS terminal has no user-maintainable parts.
Clean the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 520 GPRS CTLS terminal stay
clean and unbent.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
CAUTION
Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
bad connections. When experiencing a high occurrence of bad or incomplete
data transfers, clean the contacts.
MAINTENANCE
Smart Card Reader
34 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS INSTALLATION GUIDE 35
CHAPTER 5
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your VX 520 GPRS CTLS terminal.
If you have problems operating your VX 520 GPRS CTLS terminal, please read
through these troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your VX 520 GPRS CTLS terminal and steps you can take to resolve them are
listed.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•Check all cable connections and verify that the telephone line is properly
connected.
•If the problem persists, contact your local VeriFone service provider.
NOTE
The VX 520 GPRS CTLS terminal comes equipped with tamper-evident labels.
The
VX 520 GPRS CTLS contains no user serviceable parts. Do not, under any
circumstance, attempt to disassemble the terminal. Perform only those
adjustments or repairs specified in this guide. For all other services, contact your
local VeriFone service provider. Service conducted by parties other than
authorized VeriFone representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See Specifications for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Terminal Does Not Dial Out
36 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Terminal Does
Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•If the problem persists, contact your local VeriFone service provider.
Printer Paper
Jam
If paper jams inside the printer:
•Open the paper roll cover.
•Remove the damaged paper from the paper roll and clear the feed
mechanism.
•Install printer paper.
•If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local VeriFone representative.
Peripheral
Device Does Not
Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
•Check the power cord connection to the peripheral device.
•Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•If the problem persists, contact your local VeriFone representative.
CAUTION
Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer
to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
VX 520 GPRS CTLS INSTALLATION GUIDE 37
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•If the manual transaction does not work, proceed to Check the Telephone
Line.
•Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
•If the manual transaction does not process, proceed to Check the Telephone
Line.
•Contact your VeriFone distributor or service provider.
Check the Telephone Line
•Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local VeriFone representative for
assistance.
TROUBLESHOOTING GUIDELINES
Printer Does Not Print
38 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Printer Does Not
Print
If the printer does not work properly:
•Check terminal power connection.
•Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•Verify that the printer roller and paper roll dust cover are properly installed.
•If the problem persists, contact your VeriFone distributor or service provider.
Terminal Display
Does not Show
Correct or
Readable
Information
•Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS INSTALLATION GUIDE 39
CHAPTER 6
VeriFone Service and Support
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Return a
Terminal for
Service
Before returning a VX 520 GPRS CTLS terminal to VeriFone, you must obtain an
MRA number. The following procedure describes how to return one or more
VX 520 GPRS CTLS terminals for repair or replacement (U.S. customers only).
To return a terminal
for service 1Get the following information from the printed labels on the bottom of each
VX 520 GPRS CTLS terminal to be returned:
•Product ID, including the model and part number. For example,
“VX 520 GPRS CTLS” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”
•Serial number (S/N xxx-xxx-xxx)
2Obtain the MRA numbers by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
40 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
cComplete the Inquiry Contact Form at
http://www.verifone.com/aboutus/contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the VX 520 GPRS CTLS terminal you
are returning for service or repair (terminal serial numbers are located on
the bottom of the unit).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 520 GPRS CTLS terminal).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
VX 520 GPRS CTLS terminal. When ordering, please refer to the part number in
the left column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Printer Paper
Supplementary
Hardware
VeriFone Cleaning
Kit
Telephone Line
Cord
NOTE
One MRA number must be issued for each VX 520 GPRS CTLS terminal you
return to VeriFone, even if you are returning several of the same model.
VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide
STA252-001-01-A Swivel stand
STA252-005-01-A Wall-mount stand
VPN 02746-01 Cleaning kit
VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with
modular RJ-11-type connectors
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VX 520 GPRS CTLS INSTALLATION GUIDE 41
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
Documentation
VPN DOC252-061-EN VX 520 GPRS CTLS Certifications and Regulations
VPN DOC252-062-EN VX 520 GPRS CTLS Quick Installation Guide
VPN DOC252-064-EN VX 520 GPRS CTLS Reference Manual
VPN DOC252-003-EN VX 520 Installation Guide
VPN DOC252-004-EN VX 520 Reference Manual
VPN DOC252-021-EN VX 520 GPRS Certifications and Regulations
VPN DOC252-031-EN VX 520 CTLS Certifications and Regulations
VPN DOC252-032-EN VX 520 CTLS Quick Installation Guide
VPN DOC252-033-EN VX 520 CTLS Installation Guide
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
42 VX 520 GPRS CTLS INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 GPRS CTLS INSTALLATION GUIDE 43
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
INDEX
A
accessories 40
documentation 41
ordering 40
printer paper 40
telephone line cord 40
VeriFone cleaning kit 40
C
cleaning kit 40
connection ports
VX 520 CTLS 16
contact VeriFone 39
D
dial out problems
troubleshooting 36
displays
troubleshooting 35, 38
documentation 40
acronym definitions 6
conventions 6
ordering 41
E
electrical considerations 14, 21
electrostatic discharges 21
prevention 21
environmental factors 13
external printers
VX 520 CTLS RS-232 port connection 25
external printers supported
VeriFone external printers 25
I
installation
connecting a PIN pad to VX 520 CTLS 24
installation VX 520 CTLS
connecting a smart card reader to VX 520 CTLS
24
connecting optional device(s) 23
connecting the terminal power pack 26
connecting the terminal to a telephone line 19
MSAM cards 21
terminal location 13
unpacking the shipping carton 14
integrated printers
paper jams 36
troubleshooting 38
integrated printers VX 520 CTLS
about the integrated printer paper 19
K
keypads
troubleshooting 36
M
maintenance 39
avoid cleaning Smart Card Reader 33
cleaning the terminal 33
cleaning the terminal contacts 33
returning a terminal for repair or replacement 39
MSAM cardholders 21
MSAM cards
installation 21
O
optional devices
connecting 23
P
paper
for integrated printers 19
paper jams
troubleshooting 36
peripheral devices
troubleshooting 36
peripherals
troubleshooting 36
power packs
connecting 26
printer paper
INDEX
S
44 VX 520 GPRS CTLS INSTALLATION GUIDE
ERIONE
ONFIDENIA
ROOF
40 mm thermal 40
49 mm thermal 40
sprocket-fed, carbonized 40
printer paper VX 520 CTLS
storage 19
printers
troubleshooting 38
privacy shield
VX 520 CTLS 27
S
Service 39
service
returning a terminal for repair or replacement 39
specifications
VX 520 CTLS external dimensions 31
VX 520 CTLS power 31
VX 520 CTLS power pack 31
VX 520 CTLS temperature 31
T
technical support 39
contacting VeriFone 39
returning a terminal for repair or replacement 39
telephone line connections 19
telephone line cords
ordering 40
terminal features
VX 520 CTLS general 15
terminals
accessories 40
benefits 10
cleaning 33
documentation 40
environmental factors 13
repair 39
replacement 39
troubleshooting 35, 38
VX 520 CTLS features 15
transactions
VX 520 CTLS contactless cards 28
VX 520 CTLS magnetic cards 30
VX 520 CTLS smart cards 29
troubleshooting
displays 35, 38
keypads 36
peripheral devices 36
peripherals 36
printers 38
terminal transactions 37
terminals 36, 38
V
VX 520 CTLS
troubleshooting 38
VX 520 CTLS terminals
electrical considerations 14
Vx520 CTLS
multi-application capability 11
INDEX
V
ERIONE
ONFIDENIA
ROOF
VX 520 GPRS CTLS INSTALLATION GUIDE 45
