Verifone VX520WCDMA POINT OF SALE TERMINAL User Manual VX 520 3G Installation Guide
VeriFone Inc POINT OF SALE TERMINAL VX 520 3G Installation Guide
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User Manual
VeriFone Part Number DOC252-087-EN-A, Revision A.3
TEMPLATE
R
EV
F
VX 520 3G
Installation Guide
VX 520C
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC252-087-EN-A, Revision A.3
VX 520 3G Installation Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VX 520 3G INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing/ Replacing SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing/Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CONTENTS
4VX 520 3G INSTALLATION GUIDE
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 4
Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 5
Troubleshooting
Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 40
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
CHAPTER 6
VeriFone Service
and Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
VERIFONE
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VX 520 3G INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520 3G terminal.
Audience
This guide is useful for anyone installing and configuring a VX 520 3G terminal.
This manual also provides a basic description of the terminal features.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 3G terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the
VX 520 3G terminal. It tells you how to select a location, establish power and
telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 3G terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520 3G terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Related
Documentation
To learn more about the VX 520 3G terminal, refer to the following set of
documents:
VX 520 3G Certifications and Regulations VPN DOC252-085-EN-C
VX 520 3G Quick Installation Guide VPN DOC252-086-EN-A
VX 520 3G Reference Manual VPN DOC252-088-EN-A
PREFACE
Conventions and Acronyms
6VX 520 3G INSTALLATION GUIDE
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work with
the PIN pad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or dust
proof, and is intended for indoor use
only.
The lighting symbol is used
as a warning when bodily
injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
PREFACE
Conventions and Acronyms
VX 520 3G INSTALLATION GUIDE 7
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Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CPU Central Processing Unit
CTLS Contactless
DC Direct Current
DDA Dynamic Data Authentication
ECC Elliptic Curve Cryptography
EMV Europay MasterCard and VISA
ITP Internal Thermal Printer
LCD Liquid Crystal Display
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
SDA Static Data Authentication
SIM Subscriber Identity Module
VPN VeriFone Part Number
PREFACE
Conventions and Acronyms
8VX 520 3G INSTALLATION GUIDE
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VERIFONE
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VX 520 3G INSTALLATION GUIDE 9
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the VX 520 3G terminal:
•The VX 520 3G is a high performance countertop terminal with enhanced
communication options.
•The VX 520 3G offers several communication options, enhanced display,
increased processing power, expanded memory, and two USB peripheral
ports.
•The VX 520 3G terminal uses a robust, sleek, and highly functional design.
Figure 1 VX 520 3G Terminal
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
VX 520C
TERMINAL OVERVIEW
Features and Benefits
10 VX 520 3G INSTALLATION GUIDE
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Features and
Benefits
VX 520 3G terminals provide the right combination of features and functions. This
includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader,
landed smart card reader, integrated PIN pad, and a quiet internal thermal printer
(ITP).
Connectivity
•USB 1.1 Host port
•USB 1.1 Device port (Mini USB)
•RJ-11 port
•RS-232 port
•Ethernet port
Performance
•ARM11 (CPU)
•Increased memory (128 MB Flash, 32 MB RAM)
•Colored 320 x 240 LCD display with white backlight
•Fastest encryption/decryption appliance on the market
•Blue backlit keypad
Security
•Increased Security (PCI 2.0 to PCI 3.1)
•SDA DDA encryption ready
•Leading ECC Performance Benchmark
Form Factor
•The VX 520 3G is ergonomically designed to fit both the traditional countertop
and hand-over models.
NOTE
The connectivity ports are easily accessible from the underside of the terminal.
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL OVERVIEW
Features and Benefits
VX 520 3G INSTALLATION GUIDE 11
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Exceptional Ease of
Use
•The contactless functionality offers a convenient payment option for
consumers.
•The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•A large 15-line by 40-character colored backlit display with backlit keypad, and
extra-size menu prompts, simplify training and reduce help desk calls.
•The integrated thermal printer simplifies paper loading and reduces paper
jams.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Countertop
Performance in a
Hand-Over Design
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
•The VX 520 3G series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in e-payment.
True Multi-
Application
Capability
•The VX 520 3G terminal offers 32 MB of random access memory, and 128 MB
dynamic memory allocation of the operating system, which supports multiple
applications on a single terminal.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•VX 520 3G terminals and SoftPay EMV software are certified for EMV Level 1
and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV
Library provides development of other EMV-compliant applications.
•The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 3G terminals
TERMINAL OVERVIEW
Features and Benefits
12 VX 520 3G INSTALLATION GUIDE
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VERIFONE
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VX 520 3G INSTALLATION GUIDE 13
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
•Selecting Terminal Location
•Unpacking the Shipping Carton
•Examining Terminal Features
•Establishing Telephone Line Connections
•Installing a Paper Roll in the Printer
•Installing/Replacing MSAM Cards
•Installing/ Replacing SIM Cards
•Connecting Optional Devices
•Charging the Battery
•Connecting the Terminal Power Pack
•Privacy Shield (Optional)
•Using the CTLS Reader
•Using the Smart Card Reader
•Using the Magnetic Card Reader
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your
VX 520 3G terminal.
Ease of Use
•Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
NOTE
The VX 520 3G can use telephone, Ethernet or wireless 3G connections.
Choose the appropriate location while considering your power supply and
connectivity options.
TERMINAL SETUP
Unpacking the Shipping Carton
14 VX 520 3G INSTALLATION GUIDE
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Environmental
Factors
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the terminal outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 520 3G terminal is a secure product and any
tampering may cause the device to cease to function properly.
To unpack the
shipping carton 1Remove and inspect the following items:
•Terminal
•Power pack
•Power cord
2Remove all plastic wrapping from the terminal and other components.
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
CAUTION
Do not use a terminal that has been damaged or tampered with. The VX 520 3G
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
TERMINAL SETUP
Examining Terminal Features
VX 520 3G INSTALLATION GUIDE 15
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Examining
Terminal
Features
Before you continue the installation process, notice the features of the VX 520 3G
terminal (see Figure 2).
Figure 2 VX 520 3G Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
•A terminal display, colored LCD screen with white backlight. The screen also
acts as the CTLS tapping area for contactless transactions.
•Four types of keys:
aA backlit 12-key, telephone-style keypad.
bFour unlabeled, programmable function keys above the keypad.
VX 520C
TERMINAL DISPLAY
TELEPHONE-STYLE
KEYPAD
PRORAMMABLE
FUNCTION
KEYS
COLOR-CODED
FUNCTION
KEYS
NAVIGATION KEY
MAGNETIC STRIPE READER
SMART CARD READER
PRINTER COVER LATCH
NOTE
VeriFone ships variants of the VX 520 3G terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL SETUP
Examining Terminal Features
16 VX 520 3G INSTALLATION GUIDE
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cThree color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
dA NAVIGATION key centered at the top of the keypad
for easy access to menu items displayed in the LCD
screen.
•A magnetic card reader, built into the right side. The icon
at right shows the proper swipe direction, with the stripe down and
facing inward, toward the keypad.
•An internal thermal printer.
•A smart card reader, built into the front of the terminal. The
icon shown at right indicates proper card position and
insertion direction.
•Three SAM (Security Access Module) compartments, built into the side of
the terminal. The VX 520 3G terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
•Two SIM (Subscriber Identity Module) slots inside the battery compartment
for 3G communication.
Connection Ports
Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.
Figure 3 shows how to open the rear cover of the VX 520 3G terminals.
Figure 3 Opening the VX 520 3G Rear Cover
NOTE
VeriFone ships variants of the VX 520 3G terminal for different markets. Your
terminal may have a different configuration. However, the basic processes
described in this guide remain the same, regardless of terminal configuration.
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TERMINAL SETUP
Examining Terminal Features
VX 520 3G INSTALLATION GUIDE 17
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Figure 4 show the connection ports for the VX 520 3G terminal.
Figure 4 VX 520 3G Power and Connection Ports
To use the
connection ports The connection ports offer multiple connectivity for the VX 520 3G terminal.
Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
•PP1000 USB
•Vx810 USB
•VX 820 USB
•Barcode reader
•Biometric reader
•USB flash disk
•USB keyboards
Ethernet Port
•Ethernet cable to router, hub or switch
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TELEPHONE
(RJ-11)
RS-232 PORT
(RJ-45)
POWER PORT
ETHERNET PORT (RJ-45)
CLIENT USB PORT
SAM CARD SLOTS
HOST USB PORT
SIM
CARD
SLOTS
WARNING
Do not connect the terminal to the power supply until all the peripherals are
attached.
TERMINAL SETUP
Examining Terminal Features
18 VX 520 3G INSTALLATION GUIDE
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Client USB Port
•PC
•ECR/Cash register
RJ-11 Port
•Telephone line
RS-232 Port
•PP1000
•Vx810
•VX 820
•PC download cable
•Computer
•ECR
•Check reader
•CTLS reader
•Biometric reader
•Barcode reader
•Keyboard
For information on how to attach peripheral devices, see Connecting Optional
Devices.
TERMINAL SETUP
Establishing Telephone Line Connections
VX 520 3G INSTALLATION GUIDE 19
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Establishing
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 5). This is a direct connection and
the line is dedicated to the terminal.
Figure 5 VX 520 3G Direct Telephone Connection
Installing a
Paper Roll in the
Printer
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The VX 520 3G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
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RJ-11
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WARNING
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
TERMINAL SETUP
Installing a Paper Roll in the Printer
20 VX 520 3G INSTALLATION GUIDE
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To install a paper roll 1Hook your finger under the latch and lift up to swing the printer cover open.
Figure 6 Opening the Printer Cover
2Remove any partial roll of paper in the printer tray by lifting it up.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the bottom of the roll.
5Drop the paper roll into the printer tray.
Figure 7 Loading Paper Roll
6Pull paper up past the glue residue.
7Close the printer cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 8).
VX 520C
VX 520C
VX 520C
CAUTION
To prevent the printer cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
TERMINAL SETUP
Installing/Replacing MSAM Cards
VX 520 3G INSTALLATION GUIDE 21
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Figure 8 Closing Printer Cover
8Tear the paper off against the serrated metal strip in the printer.
Installing/
Replacing MSAM
Cards
When you first receive your VX 520 3G terminal, you may need to install one or
more MSAM cards or you may need to replace old cards.
To install or replace
MSAMs 1Remove the power cord from the power outlet.
2Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
3Press the unlocking button and then lift the rear cover to access the MSAM
cardholder panel.
Figure 9 Opening VX 520 3G Rear Cover
VX 520C
NOTE
For paper ordering information, refer to Accessories and Documentation.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
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TERMINAL SETUP
Installing/ Replacing SIM Cards
22 VX 520 3G INSTALLATION GUIDE
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4Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the
MSAM slots.
Figure 10 Removing VX 520 3G MSAM Cover
5Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
6Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Figure 11 Installing an MSAM Card in a VX 520 3G Terminal
7Close the MSAM cardholder panel, and then replace the terminal rear cover.
Installing/
Replacing SIM
Cards
The VX 520 3G terminal supports dual SIM (Subscriber Identity Module) feature.
Use the following procedure to replace or install a SIM card.
1Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
2If the battery is inserted, remove the battery. (See Installing/Removing the
Battery)
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3!-
NOTE
Before inserting the MSAM card, position it as shown in Figure 11, with the card’s
gold contacts facing down. The cardholder connector base has an image
resembling the notched corner of an MSAM card to ensure the card is positioned
correctly.
NOTE
Always place your primary SIM on the first card slot.
TERMINAL SETUP
Connecting Optional Devices
VX 520 3G INSTALLATION GUIDE 23
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3After removing the battery, you will see the SIM compartment.
4Insert the SIM card into the cardholder.
Figure 12 Inserting SIM Card
Connecting
Optional
Devices
The VX 520 3G terminal supports some peripheral devices designed for use with
electronic point-of-sale terminals.
Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.
Optional Device
Connections
The VX 520 3G terminal has a port that can operate either as a PIN pad port or an
RS-232 port, depending on the power source available.
Connecting the
PIN Pad or Smart
Card Reader
to the
VX 520 3G
Use the following procedures to connect a PIN pad or smart card reader.
1Remove the VX 520 3G
terminal rear cover. (See Figure 9)
NOTE
Before inserting the SIM card, position it as shown in Figure 12, with the card’s
gold contacts facing up. The cardholder connector base has an image
resembling the notched corner of a SIM card to ensure the card is positioned
correctly.
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3)-
3)-
3)-
A B C
CAUTION
Before connecting any peripheral device, remove the power cord from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
NOTE
When the VX 520 3G terminal is powered via the corded power supply, the
terminal provides 9.3V DC, 4.0A. This power will drive most VeriFone
accessories. Contact your local VeriFone representative for more information.
TERMINAL SETUP
Connecting Optional Devices
24 VX 520 3G INSTALLATION GUIDE
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2Insert the USB or RJ-45-type connector of the PIN pad or smart card reader
into the port of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
3Insert the USB or the larger RJ-45-type connector on the other end of the PIN
pad cable into the PIN pad port on the terminal.
Figure 13 VX 520 3G Sample PIN Pad Connection
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6ERI&ONE
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TERMINAL SETUP
Connecting Optional Devices
VX 520 3G INSTALLATION GUIDE 25
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Connecting ECRs to
the VX 520 3G The VX 520 3G terminal also supports electronic cash registers (ECR). Contact
your VeriFone representative or visit the online store at www.store.verifone.com
for information on these devices.
Figure 14 provides an example of a peripheral connection to the USB port.
Figure 14 VX 520 3G Sample ECR Connection
External Printers
Supported
Although the VX 520 3G terminal has an internal thermal printer, it may be
convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The VX 520 3G terminal supports the VeriFone P250, P350,
P900, and P950 external printers. Contact your VeriFone representative or visit
the online store at www.store.verifone.com for information on these devices.
External printers connect through the RS-232 port and require a separate power
supply.
CAUTION
ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from the terminal.
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TERMINAL SETUP
Charging the Battery
26 VX 520 3G INSTALLATION GUIDE
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Installing/Removing
the Battery
The smart battery fits in a slot on the back of the VX 520 3G terminal.
The locking tab clicks when the battery is in place. The slot is keyed, so that there
is only one way to insert the battery.
Figure 15 Installing the Battery
Removing the Battery
To remove the VX 520 3G smart battery, press the locking tab and pull the battery
from its slot.
Figure 16 Removing the Battery
Charging the
Battery
After installing the battery on your VX 520 3G terminal, connect the
power pack to the unit for at least 6 hours or until fully charged.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
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A
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B
A B
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NOTE
The VX 520 3G terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must be recharged
for a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
TERMINAL SETUP
Connecting the Terminal Power Pack
VX 520 3G INSTALLATION GUIDE 27
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Battery Life
The VX 520 3G smart battery can be charged and discharged hundreds of times,
but will eventually wear out. When operating times are noticeably shorter than
usual, it is time to buy a new battery (see Accessories and Documentation for
ordering information).
Connecting the
Terminal Power
Pack
When you have finished connecting optional peripheral(s), you are ready to
connect the VX 520 3G terminal to the provided power source.
To connect the
terminal power pack 1Remove the terminal rear cover to access the power port. (See Figure 9)
2Insert the round barrel connector into the power port.
Figure 17 VX 520 3G Power Connection
WARNING
Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed
of properly. Do not dispose of Li-ion batteries in municipal waste sites.
WARNING
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
NOTE
Plugging in the power pack to a power source automatically turns on the terminal.
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TERMINAL SETUP
Privacy Shield (Optional)
28 VX 520 3G INSTALLATION GUIDE
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3Rotate the power plug counter-clockwise and flush against the side panel to
lock the plug in place.
4Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
5Close the terminal rear cover.
6Plug the AC power cord into a wall outlet or powered surge protector.
When the terminal has power, the terminal lights are activated.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Privacy Shield
(Optional)
The privacy shield protects the customers’ PIN entry from being seen by the
cashier or other customers.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
NOTE
Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.
TERMINAL SETUP
Using the CTLS Reader
VX 520 3G INSTALLATION GUIDE 29
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Using the CTLS
Reader
The VX 520 3G function is only active when signaled by an application for the
conduction of a contactless smart card transaction.
To perform a
contactless smart
card transaction:
1Gently tap the card onto or hold the card (within 4 cm) against the surface of
the RFID canopy (see Figure 18).
2A message prompt in the terminal display accompanied by a short beeping
sound indicates a successful transaction.
Figure 18 Using a CTLS Card
VX 520C
NOTE
Proper care to ensure that the contactless module is working properly includes:
•Preventing the module from coming into contact with metallic surfaces while
in use.
TERMINAL SETUP
Using the Smart Card Reader
30 VX 520 3G INSTALLATION GUIDE
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Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction 1Position a smart card with the contacts facing upward (see Figure 19).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3Remove the card only when the application indicates the transaction is
complete.
Figure 19 Inserting a Smart Card
VX 520C
CAUTION
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
TERMINAL SETUP
Using the Magnetic Card Reader
VX 520 3G INSTALLATION GUIDE 31
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Using the
Magnetic Card
Reader
The VX 520 3G terminal supports credit or debit card transactions.
To conduct a credit or
debit card transaction 1Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 20.
3Swipe the card through the magnetic card reader.
Figure 20 Using the Magnetic Card Reader
VX 520C
XXXXXXXXXXXXXXXX
TERMINAL SETUP
Using the Magnetic Card Reader
32 VX 520 3G INSTALLATION GUIDE
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CONFIDENTIAL
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VX 520 3G INSTALLATION GUIDE 33
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 520 3G terminal:
Power
VX 520 3G terminal: 9.3V DC, 4.0A
DC Power Pack
UL, ITE listed, LPS power supply:
aInput rated: 100 - 240V AC, 50/60 Hz
bOutput rated: 9.3V DC, 4.0A
Barrel connector polarity:
Temperature and
Humidity
Operating Environment
•Temperature: 0°C to +40 °C (32°F to 104°F)
•Relative Humidity: 5% to 90% RH non-condensing
Non-Operating Environment
•Temperature: -30 °C to +60°C (-22°F to 140°F)
•Relative Humidity: 5% to 90% RH non-condensing
External
Dimensions
•Length: 202.85 mm (7.9 in)
•Width: 85.5 mm (3.4 in)
•Height: 63 mm (2.5 in)
+
–
SPECIFICATIONS
34 VX 520 3G INSTALLATION GUIDE
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VX 520 3G INSTALLATION GUIDE 35
CHAPTER 4
Maintenance
The VX 520 3G terminal has no user-maintainable parts.
Clean the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 520 3G terminal stay clean and
unbent.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
CAUTION
Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
bad connections. When experiencing a high occurrence of bad or incomplete
data transfers, clean the contacts.
MAINTENANCE
Smart Card Reader
36 VX 520 3G INSTALLATION GUIDE
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VX 520 3G INSTALLATION GUIDE 37
CHAPTER 5
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your VX 520 3G terminal. If you
have problems operating your VX 520 3G terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your VX 520 3G terminal and steps you can take to resolve them are listed.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•Check all cable connections and verify that the telephone line is properly
connected.
•If the problem persists, contact your local VeriFone service provider.
NOTE
The VX 520 3G terminal comes equipped with tamper-evident labels. The VX 520
3G contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See Specifications for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Terminal Does Not Dial Out
38 VX 520 3G INSTALLATION GUIDE
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TEMPLATE REV F
Terminal Does
Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•If the problem persists, contact your local VeriFone service provider.
Printer Paper
Jam
If paper jams inside the printer:
•Open the printer cover.
•Remove the damaged paper from the paper roll and clear the feed
mechanism.
•Install printer paper.
•If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local VeriFone representative.
Peripheral
Device Does Not
Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
•Check the power cord connection to the peripheral device.
•Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•If the problem persists, contact your local VeriFone representative.
•Turn on peripheral device before turning on the terminal. Apply additional
power to the peripheral device if needed.
CAUTION
Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer
to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
VX 520 3G INSTALLATION GUIDE 39
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Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•If the manual transaction does not work, proceed to Check the Telephone
Line.
•Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
•If the manual transaction does not process, proceed to Check the Telephone
Line.
•Contact your VeriFone distributor or service provider.
Check the Telephone Line
•Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local VeriFone representative for
assistance.
TROUBLESHOOTING GUIDELINES
Printer Does Not Print
40 VX 520 3G INSTALLATION GUIDE
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Check the Ethernet Cable
•Disconnect the ethernet cable from the terminal and connect to a computer to
check if there is a network connection. If there is no network connection,
replace the ethernet cable. If it still does not work, contact your local service
provider to have your network connection checked.
•If the ethernet cable works, contact your local VeriFone representative for
assistance.
Check the 3G Connection and SIM Card
•If there is no active 3G connection, check if there is a SIM card installed and
make sure that it is inserted properly.
•If the 3G connection is working properly, contact your local VeriFone
representative for assistance.
Printer Does Not
Print
If the printer does not work properly:
•Check terminal power connection.
•Check if the printer is out of paper and that the roll is properly installed and in
the right direction. Open the printer cover and install a new roll of printer paper
or ensure that the roll is feeding from the bottom.
•Verify that the printer roller and printer cover are properly installed.
•If the problem persists, contact your VeriFone distributor or service provider.
Terminal Display
Does not Show
Correct or
Readable
Information
•Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.
VERIFONE
CONFIDENTIAL
TEMPLATE REV F
VX 520 3G INSTALLATION GUIDE 41
CHAPTER 6
VeriFone Service and Support
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Return a
Terminal for
Service
Before returning a VX 520 3G terminal to VeriFone, you must obtain an MRA
number. The following procedure describes how to return one or more
VX 520 3G terminals for repair or replacement (U.S. customers only).
To return a terminal
for service 1Get the following information from the printed labels on the bottom of each
VX 520 3G terminal to be returned:
•Product ID, including the model and part number. For example,
“VX 520 3G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or
“2xxxx-xx”
•Serial number (S/N xxx-xxx-xxx)
2Obtain the MRA numbers by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at
727-953-4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
42 VX 520 3G INSTALLATION GUIDE
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cComplete the Inquiry Contact Form at
http://www.verifone.com/aboutus/contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the VX 520 3G terminal you are
returning for service or repair (terminal serial numbers are located on the
bottom of the unit).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 520 3G terminal).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
VX 520 3G terminal. When ordering, please refer to the part number in the left
column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Printer Paper
Supplementary
Hardware
VeriFone Cleaning
Kit
Telephone Line
Cord
NOTE
One MRA number must be issued for each VX 520 3G terminal you return to
VeriFone, even if you are returning several of the same model.
VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide
STA252-001-01-A Swivel stand
VPN 02746-01 Cleaning kit
VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with
modular RJ-11-type connectors
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VX 520 3G INSTALLATION GUIDE 43
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TEMPLATE REV F
Documentation
VX 520 3G Certifications and Regulations VPN DOC252-085-EN
VX 520 3G Quick Installation Guide VPN DOC252-086-EN
VX 520 3G Reference Manual VPN DOC252-088-EN
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
44 VX 520 3G INSTALLATION GUIDE
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CONFIDENTIAL
TEMPLATE REV F
VX 520 3G INSTALLATION GUIDE 45
INDEX
A
accessories 42
documentation 43
ordering 42
printer paper 42
telephone line cord 42
VeriFone cleaning kit 42
C
cleaning kit 42
connection ports
VX 520 3G 16
contact VeriFone 41
D
dial out problems
troubleshooting 38
displays
troubleshooting 37, 40
documentation 42
acronym definitions 7
conventions 6
ordering 43
E
electrical considerations 14, 21
electrostatic discharges 21
prevention 21
environmental factors 14
external printers
VX 520 3G RS-232 port connection 25
external printers supported
VeriFone external printers 25
I
installation
connecting a PIN pad to VX 520 3G 23
installation VX 520 3G
connecting a smart card reader to VX 520 3G
23
installation VX 520 Color D/E CTLS
connecting optional device(s) 23
connecting the terminal power pack 27
connecting the terminal to a telephone line 19
MSAM cards 21
terminal location 13
unpacking the shipping carton 14
integrated printers
paper jams 38
troubleshooting 40
integrated printers VX 520 3G
about the integrated printer paper 19
K
keypads
troubleshooting 38
M
maintenance 41
avoid cleaning Smart Card Reader 35
cleaning the terminal 35
cleaning the terminal contacts 35
returning a terminal for repair or replacement 41
MSAM cardholders 21
MSAM cards
installation 21
O
optional devices
connecting 23
P
paper
for integrated printers 19
paper jams
troubleshooting 38
peripheral devices
troubleshooting 38
peripherals
troubleshooting 38
power packs
connecting 27
INDEX
S
46 VX 520 3G INSTALLATION GUIDE
printer paper
40 mm thermal 42
49 mm thermal 42
sprocket-fed, carbonized 42
printer paper VX 520 3G
storage 19
printers
troubleshooting 40
privacy shield
VX 520 3G 28
S
Service 41
service
returning a terminal for repair or replacement 41
specifications
VX 520 3G external dimensions 33
VX 520 3G temperature 33
VX 520 Color D/E CTLS power 33
VX 520 Color D/E CTLS power pack 33
T
technical support 41
contacting VeriFone 41
returning a terminal for repair or replacement 41
telephone line connections 19
telephone line cords
ordering 42
terminal features
VX 520 3G general 15
terminals
accessories 42
benefits 10
cleaning 35
documentation 42
environmental factors 14
repair 41
replacement 41
troubleshooting 37, 40
VX 520 3G features 15
transactions
VX 520 3G contactless cards 29
VX 520 3G magnetic cards 31
VX 520 3G smart cards 30
troubleshooting
displays 37, 40
keypads 38
peripheral devices 38
peripherals 38
printers 40
terminal transactions 39
terminals 38, 40
V
VX 520 3G
multi-application capability 11
troubleshooting 40
VX 520 3G terminals
electrical considerations 14
INDEX
V
VX 520 3G INSTALLATION GUIDE 47
