Verifone VX600BT BT printer User Manual A5BCA952A657
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VeriFone Part Number DOC087-00x-EN-A, Revision A.1
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VX 600 Bluetooth Printer
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC087-00x-EN-A, Revision A.1
VX 600 Bluetooth Printer Installation Guide
© 2011 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
LED Indicator Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Inserting Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Charging Using the Micro USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing/Replacing the Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting Printer to Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting via micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Device Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 5
VeriFone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 6
Troubleshooting
Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Device Does Not Print Correct/Readable Info . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the VX 600
Bluetooth Printer.
Audience
This guide is useful for anyone installing a VX 600 Bluetooth Printer device. Basic
descriptions of the device features are also provided.
Organization
This guide is organized as follows:
•Chapter 1, Overview. Provides an overview of the VX 600 Bluetooth Printer.
•Chapter 2, Setup. Explains setup and installation of the VX 600 Bluetooth
Printer, selecting a location, and establishing connections with other devices.
•Chapter 3, Specifications. Discusses power requirements and dimensions of
the VX 600 Bluetooth Printer.
•Chapter 4, Maintenance Explains maintenance of the VX 600 Bluetooth
Printer.
•Chapter 5, VeriFone Service and Support. Provides information on contacting
your VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the VX 600 Bluetooth Printer, refer to the following set of
documents:
VX 600 Bluetooth Printer Certifications and
Regulations Sheet
VPN DOCxxx-xx1-EN-A
VX 600 Bluetooth Printer Quick Installation Guide VPN DOCxxx-002-EN-A
PREFACE
Conventions and Acronyms
6VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
LED Light Emitting Diode
LPS Line Per Second
MRA Merchandise Return Authorization
PED PIN Entry Device
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 7
CHAPTER 1
Overview
This chapter provides a brief description of the VX 600 Bluetooth Printer.
The VX 600 Bluetooth Printer is a small form factor thermal printer that can print
out transaction receipts when connected to a supported PAYware mobile payment
solution as well as Android and Blackberry mobile phones.
The VX 600 Bluetooth Printer consists of a thermal printer, rechargeable two-cell
battery pack, and a Bluetooth module.
Figure 1 VX 600 Bluetooth Printer
Features
The following are some of the key features of the VX 600 Bluetooth Printer:
Thermal Printer
•Wireless Bluetooth connectivity
•Maximum 12.5 lines per second (LPS) with a fully charged, high-capacity,
battery
•Support 57mm wide by 25 meter long paper roll (40mm diameter paper roll)
•Out-of-Paper SensorTerminal Interface Connector
•Micro-USB connector for charging functionalities
•Rechargeable Li-Ion battery pack
OVERVIEW
Features and Benefits
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Features and
Benefits
VX 600 Bluetooth Printer devices provide the right combination of portability and
functionality including wireless connectivity, small form factor, long-lasting battery,
and fast thermal printing for all supported PAYware mobile payment solutions,
Android, and Blackberry mobile phones.
Exceptional Ease of
Use
•The lightweight (less than 1 pound), compact, stylish and ergonomic balance
allows convenient device portability and usage.
•Wired (USB) or wireless Bluetooth connection with supported PAYware Mobile
payment solution devices
•Standard Micro-USB port allows for convenient product charging either via
supported wall adapter or a computer’s USB port.
•Silent and fast thermal printer with end-of-paper roll detection.
Performance and
Durability
•High-performance ARM Cortex-M3 32-bit RISC core operating at a 72 MHz
frequency
•High speed embedded memory provide ample data buffer during print queue
•Optional 1MB flash memory for additional printer font data storage
•High-capacity, 7.2V 1800mAh lithium-ion polymer battery .
•Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 9
CHAPTER 2
Setup
This chapter describes the following setup procedures for the VX 600 Bluetooth
Printer:
•Selecting a Location
•Unpacking the Shipping Carton
•Examining Device Features
•Inserting Battery Pack
•Installing/Replacing the Paper Roll
•Connecting Printer to Device
Selecting a
Location
Use the following guidelines to select a location for the VX 600 Bluetooth Printer.
Ease of Use
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and smart phone or computer connected
to the VX 600 Bluetooth Printer. For safety, do not string cables or cords
across a walkway.
Environmental
Factors
•Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•Do not use the VX 600 Bluetooth Printer outdoors.
CAUTION
The VX 600 Bluetooth Printer is not waterproof or dustproof, and is intended for
indoor use only. Any damage to the unit from exposure to rain or dust can void
any warranty.
SETUP
Unpacking the Shipping Carton
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Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the VX 600 Bluetooth Printer near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 600 Bluetooth Printer is a secure product and any
tampering can cause it to cease to function or to operate in an unsecured manner.
1Remove and inspect the contents of the shipping carton, since the VX 600
Bluetooth Printer ships in multiple configurations, the carton may include any
or all of the following:
•VX 600 Bluetooth Printer
•micro-USB cable
2Remove all plastic wrapping from the terminal and components.
3Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Due to risk of shock or damage, do not use the VX 600 Bluetooth Printer near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
WARNING
Do not use a unit that has been tampered with or damaged.
The VX 600 Bluetooth Printer comes equipped with tamper-evident labels. If a
label or component appears damaged, please notify the shipping company and
your VeriFone service provider immediately.
SETUP
Examining Device Features
VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 11
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Examining
Device Features
Before you continue with the installation process, familiarize yourself with the VX
600 Bluetooth Printer features:
Figure 2 VX 600 Bluetooth Printer
LED Indicator Status
SERRATED
METAL
STRIP
LED INDICATOR
LED INDICATOR
(BLUETOOTH CONCTION STATUS)
(POWER/CHARGE
PAPER JAM)
POWER ON/OFF
BUTTON
MICRO-USB PORT
PAPER
ROLL
COVER
Table 3 Printer Power Status
Sleep Battery
Low
Paper
Out
Printer
Fault
Battery
Charging
Charging
Timer
Fault
LED
Behaviour
XGreen (Blinks
every 4
seconds)
XBlinking Red
(fast)
XBlinking Red
(slow)
XConstant Red
XBlinking
Orange
XConstant
Orange
Constant
Green
(Normal)
SETUP
Inserting Battery Pack
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Inserting Battery
Pack
The battery fits in a slot on the back of the VX 600 Bluetooth Printer. The locking
tab clicks when the battery is in place. The slot is keyed, so that there is only one
way to insert the battery.
Figure 3 Installing the battery
Table 4 Bluetooth Indicator Status
BT Link
Back
BT Wait
for Link
BT
Linked
BT
EEPROM
Update
BT
Firmware
Update
LED Behaviour
XBlue, 0.25s ON – 0.25s
OFF - 0.25s ON –
1.75s OFF
XBlue OFF
XBlue, 0.25s ON – 1.75s
OFF
X
X
NOTE
•All LED indicators are off when the printer is powered off.
•If there are no issues with the printer when turned on, the green LED will
remain on constantly.
SETUP
Inserting Battery Pack
VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 13
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Removal
To remove the battery, press the locking tab and pull the smart battery from its
slot.
Figure 4 Removing the battery
Charging Using the
Micro USB Port
1Insert the micro-USB cable into the port located on the right side of the VX
600 Bluetooth Printer.
2Connect the other end of the micro-USB cable into a USB wall mount charger
and plug into a outlet or powered surge protector.
Figure 5 Charging the battery
SETUP
Installing/Replacing the Paper Roll
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Installing/
Replacing the
Paper Roll
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The VX 600 Bluetooth Printer uses a roll of single-ply, thermal sensitive paper 47
mm (2.24 inches) wide by 25 meter long paper. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. When this line appears, there is only enough paper remaining on the roll to
complete at least one transaction.
To install/replace a
paper roll
1Hook your finger under the latch and lift up to swing the paper roll cover open.
Figure 6 Opening the printer cover
2Remove any partial roll of paper in the printer tray by lifting it up.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the bottom of the roll.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a cool, dry, dark area. Handle thermal paper carefully:
impact, friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll paper with folds, wrinkles, tears, or holes at the edges in the print
area.
1
2
SETUP
Connecting Printer to Device
VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 15
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5Drop the paper roll into the printer tray.
Figure 7 Loading paper roll
6Pull paper up past the glue residue.
7Close the paper roll cover by gently pressing directly on the cover until it
clicks shut, allowing a small amount of paper past the glue residue to extend
outside the printer door. (see Figure 8).
Figure 8 Closing the paper cover
8Tear the paper off against the serrated metal strip in the printer.
Connecting
Printer to Device
Use the VX 600 Bluetooth Printer to print from a smart phone or a computer. You
can connect these devices to the VX 600 Bluetooth Printer using a micro-USB
cable or via Bluetooth.
Connecting via
Bluetooth
Connect your VX 600 Bluetooth Printer to a smart phone or a computer via
Bluetooth.To make the VX 600 Bluetooth Printer searchable from your smart
phone or PC, press the power ON/OFF button on the VX 600 Bluetooth Printer.
The LEDs light up to indicate Bluetooth (right) and printer power/charging/paper
jam (left) status. See LED Indicator Status for more information.
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
SETUP
Connecting Printer to Device
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Connecting via
micro-USB Cable
Connect your VX 600 Bluetooth Printer to a host laptop or computer using a
micro-USB cable.
Figure 9 Connecting to a host computer using micro-USB Cable
1Disconnect power from the host computer.
2Insert the micro-USB cable into the port located on the right side of the VX
600 Bluetooth Printer.
3Connect the other end of the micro-USB cable into the host computer’s USB
port.
4Reconnect power to the host computer.
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 17
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 600 Bluetooth Printer device.
Power
Charging via Micro-USB to computer system or power adapter:
5V DC 0.5 A or 5V DC 1.0 A
Temperature
•Operating temperature: 0° to 40°C (32° to 104°F)
•Relative humidity: 5% to 90%; non-condensing
External
Dimensions
•Length: 139.2 mm (5.5 in)
•Width: 74.9 mm (2.9 in)
•Depth: 31.0 mm (1.2 in)
SPECIFICATIONS
External Dimensions
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 19
CHAPTER 4
Maintenance
The VX 600 Bluetooth Printer device has no user-maintainable parts.
Cleaning the
Device
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Device Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 600 Bluetooth Printer battery stay
clean and unbent.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
CAUTION
Avoid touching the recessed area on the device. Finger oils tarnish contacts,
causing bad connections. When operating on battery power and experiencing a
high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCE
Device Contacts
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 21
CHAPTER 5
VeriFone Service and Support
For VX 600 Bluetooth Printer problems, contact your local VeriFone
representative or service provider.
For VX 600 Bluetooth Printer product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Returning a
Device for
Service
Before returning a VX 600 Bluetooth Printer, you must obtain an MRA number.
The following procedure describes how to return one or more devices for repair or
replacement (U.S. customers only).
To return a device for
service
1Get the following information from the printed labels on the bottom of each VX
600 Bluetooth Printer to be returned:
•Product ID, including the model and part number. For example, “VX 600
Bluetooth Printer” and “M087-XXX-XXX-xxx.”
•Serial number (S/N nnn-nnn-nnn)
2Obtain the MRA number(s) by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding service, return, or replacement of devices
and accessories.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
22 VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE
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Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
1Describe the problem(s).
2Provide the shipping address where the repaired or replacement unit must be
returned.
3Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the VX 600 Bluetooth Printer you are
returning for service or repair (device serial numbers are located on the
bottom of the unit.
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 600 Bluetooth Printer).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
VX 600 Bluetooth Printer. When ordering, please refer to the part number in the
left column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M . , E a ste rn t ime
•International – Contact your VeriFone representative
Accessories
02746-01 VeriFone Cleaning Kit
CBL000-021-01-A USB to Micro-USB Cable, 1 meter
Documentation
NOTE
One MRA number must be issued for each VX 600 Bluetooth Printer you return to
VeriFone, even if you are returning several of the same model.
VX 600 Bluetooth Printer Certifications and
Regulations Sheet
VPN DOC0xx-001-EN-A
VX 600 Bluetooth Printer Quick Installation Guide VPN DOC0xx-002-EN-A
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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 23
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 600 Bluetooth Printer successfully. Typical
examples of malfunction you may encounter while operating your VX 600
Bluetooth Printer and steps you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Device Does Not
Start
•Ensure that the battery charge state is not below the critically low level.
•Recharge the battery.
Device Does Not
Print Correct/
Readable Info
•Recharge the battery.
•Connect the VX 600 Bluetooth Printer into a known-good power source (if
available) to see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The VX 600 Bluetooth Printer comes equipped with tamper-evident labels. The VX
600 Bluetooth Printer unit contains no user serviceable parts. Do not, under any
circumstance, attempt to disassemble the device. Perform only those adjustments
or repairs specified in this guide. For all other services, contact your local VeriFone
service provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Use only a VeriFone-supplied battery pack. Using an incorrectly rated battery
pack may damage the device or cause it not to work as specified.
