Verifone VX600BTCTLS Point of Sale Terminal User Manual VX 600 Bluetooth Agnostic Installation Guide
VeriFone Inc Point of Sale Terminal VX 600 Bluetooth Agnostic Installation Guide
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VeriFone Part Number DOC087-21-EN-A, Revision A.3
VX 600 Bluetooth Agnostic
Installation Guide
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accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC087-21-EN-A, Revision A.3
VX 600 Bluetooth Agnostic Installation Guide
© 2011 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
The VX 600 uses a replaceable lithium-ion polymer battery. Do not dispose the VX 600 in a
fire. lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose of
lithium-ion polymer batteries in municipal waste sites.
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Manual Startup and Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VX 600 Bluetooth Agnostic Device Connections . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to a Host Computer via micro-USB Cable . . . . . . . . . . . . . . . . . 17
Connecting to another Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Device Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CONTENTS
4VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
CHAPTER 5
VeriFone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the VX 600
Bluetooth Agnostic.
Audience
This guide is useful for anyone installing a VX 600 Bluetooth Agnostic device.
Basic descriptions of the device features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the VX 600 Bluetooth
Agnostic.
Chapter 2, Device Setup. Explains how to set up and use the VX 600 Bluetooth
Agnostic. It tells you how to select a location, establish power connection, and
install MSAM cards.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 600 Bluetooth Agnostic.
Chapter 4, Maintenance. Explains how to maintain your VX 600 Bluetooth
Agnostic device.
Chapter 5, VeriFone Service and Support. Provides information on how to contact
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the VX 600 Bluetooth Agnostic, refer to the following set of
documents:
VX 600 Bluetooth Agnostic Certifications and
Regulations Sheet
VPN DOC087-020-EN-A
VX 600 Bluetooth Agnostic Quick Installation
Guide
VPN DOC087-021-EN-A
VX 600 Bluetooth Agnostic Web site www.paywaremobile.com
PREFACE
Conventions and Acronyms
6VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide a URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING
VX 600 GEN BLUETOOTH AGNOSTIC INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
Info to be provided by Dan Loomis. Thank you.
Figure 1 The VX 600 Bluetooth Agnostic Device
Features at a glance
• •
• •
• •
• •
• •
•
DEVICE OVERVIEW
Features and Benefits
8VX 600 GEN BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Features and
Benefits
Exceptional Ease of
Use
Security
Contactless
Capability
Communication
Technology
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 9
CHAPTER 2
Device Setup
This chapter describes the device setup procedure. You will learn about:
•Selecting a Location
•Unpacking the Shipping Carton
•Examining Device Features
•Installing or Replacing MSAM Cards
•Manual Startup and Shutdown
•VX 600 Bluetooth Agnostic Device Connections
•Using the Smart Card Reader
•Using the Magnetic Stripe Reader
•Using the CTLS Reader
•Using the Barcode Reader
DEVICE SETUP
Selecting a Location
10 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Selecting a
Location
Use the following guidelines when selecting a location for your VX 600 Bluetooth
Agnostic.
To select a location
•Select a location convenient for both merchant and cardholder.
•Select a location that is far from heavy metal objects.
•Select a location near a power outlet.
Environmental
Factors
•Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the device outdoors.
Personal Security
Considerations
The VX 600 Bluetooth Agnostic is a handover device and personal security is
significantly impacted by the carholder entering the PIN.
•Hand the VX 600 Bluetooth Agnostic directly to the cardholder for them to
enter their PIN.
•Encourage the cardholder to hold the VX 600 Bluetooth Agnostic close to
avoid allowing others to see the information entered.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the device near water or in moist conditions.
WARNING
For safety, do not string cables or cords across a walkway.
CAUTION
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUP
Unpacking the Shipping Carton
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 11
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 600 Bluetooth Agnostic is a secure product and any
tampering may cause the device to cease to function properly.
To unpack the
shipping carton
1Remove and inspect the following items:
•VX 600 Bluetooth Agnostic unit
•USB to micro-USB cable
2Remove all plastic wrapping from the unit and other components.
3Remove the clear protective film from the unit.
4Save the shipping carton and packing material for future repacking or moving
the device.
CAUTION
Do not use a unit that has been damaged or tampered with. The VX 600
Bluetooth Agnostic comes equipped with tamper-evident labels. If a label or
component appears damaged or if the device appears to have been opened,
please notify the shipping company and your VeriFone representative or service
provider immediately.
NOTE
It is recommended to charge the VX 600 Bluetooth Agnostic battery for 8 hours
before initial use.
DEVICE SETUP
Examining Device Features
12 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Examining
Device Features
Before you continue the installation process, notice the features of the VX 600
Bluetooth Agnostic (see Figure 2 and Figure 3).
Front View
•The front panel includes the following features:
Figure 2 VX 600 Bluetooth Agnostic Device Features
•A 2D imager (Barcode reader) located on top of the device for scanning
barcodes; an audible “beep” indicates a successful scan
•A smart card reader on top of the CTLS LEDs for conducting smart card
transactions. (See Using the Smart Card Reader)
•CTLS LEDs that act as CTLS signal indicators.
•A 128 x 32 pixel monochrome LCD display
•Action buttons located on both sides to turn on the optional barcode reader
•A CTLS functionality below the LCD display for contactless payments.
•A power button located on the right side of the VX 600 Bluetooth Agnostic to
power on/reset the device.
SMART
CARD
READER
CAPACITIVE
TOUCH
KEYPAD
LCD
DISPLAY
CTLS LEDS
CTLS
ANTENNA
POWER
BUTTON
GANG
CHARGER
CONTACTS
LED STATUS
INDICATORS
(POWER/BLUETOOTH)
MICRO-USB
PORT
BARCODE
READER
ACTION
BUTTON
DEVICE SETUP
Examining Device Features
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 13
•Two types of keys on the capacitive touch keypad:
aA 12-key keypad
bThree color-coded function keys below the keypad
•A Micro-USB port is located on the right side for data connection and
charging the battery.
•Gang Charger contacts to charge the battery using the optional VX 600
Gang Charger.
Back View
The back panel includes the following features:
Figure 3 VX 600 Bluetooth Agnostic Device Features (Back View)
•Two MSAM card slots, to support stored-value card programs or other
merchant card requirements.
•A magnetic stripe reader, is built into the left side of the device. Swipe the
card using the proper direction, with the magnetic stripe down and facing
inward, toward the device.
NOTE
VeriFone ships variants of the VX 600 Bluetooth Agnostic for different markets.
Your device may have a different configuration. The following devices may or may
not be present: a CTLS reader, smart card reader, or a barcode scanner. However,
the basic processes described in this guide remain the same, regardless of device
configuration.
MSAM
CARD
SLOT
MAGNETIC
STRIPE
READER
DEVICE SETUP
Installing or Replacing MSAM Cards
14 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Installing or
Replacing MSAM
Cards
You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
To install or replace
MSAM cards
1Place the VX 600 Bluetooth Agnostic face down on a soft, clean surface to
protect the lens from scratches.
2Loosen the screw from the compartment door.
3Slide out the compartment door to access the MSAM cardholders.
Figure 4 Removing screw and opening compartment door
4Slide the latch to the right to unlock the slot. Lift the cardholder and install the
MSAM card by aligning the card and sliding it into the slots. When the card is
fully inserted, swing the cardholder closed and then slide the latch to the left.
Figure 5 MSAM insertion
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. VeriFone recommends
using a grounded anti-static wrist strap.
NOTE
Before inserting the MSAM card, position it as shown in Figure 5, with the card’s
gold contacts facing away from you, toward the unit. The cardholder slot in the
VX 600 Bluetooth Agnostic has a set of contacts. The MSAM card has a notch on
one corner to ensure that it fits into the connector base in only one way.
DEVICE SETUP
Installing the Battery
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 15
Installing the
Battery
You will need to install a Lithium-ion polymer battery pack to operate the VX 600
Bluetooth Agnostic.
To install the battery 1Place the VX 600 Bluetooth Agnostic face down on a soft, clean surface to
protect the lens from scratches. Loosen the screw from the compartment door.
Slide out and lift the compartment door.
Figure 6 Removing screw and opening compartment door
2Position the battery so that the gold contacts match up with those on the
phone and then lower down the other end of the battery.
Figure 7 Battery insertion
3Close the VX 600 Bluetooth Agnostic compartment door and tighten the
locking screw.
Figure 8 Closing compartment door
DEVICE SETUP
Installing the Battery
16 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
To remove the battery Hook your finger under the latch and lift up to remove the battery.
Charging the
Battery
Provided that the VX 600 Bluetooth Agnostic is turned on, you can still use the
device to process transactions. Although, certain device functions are disabled,
depending on the charge capacity of the battery. For more information, see Table
3 below.
To charge the battery 1Pull out the cover and insert the micro-USB cable into the port located on the
right side of the VX 600 Bluetooth Agnostic.
2Connect the other end of the micro-USB cable into a USB wall mount charger
and plug into a outlet or powered surge protector.
Figure 9 Charging the battery
Table 3 Battery Discharge Mode
Battery States System Protections
Voltage
(Fuel Gauge)
Capacity Battery Pack Operating System
4.2 V 100%
Normal
Discharge
3.0 V 0% Over-discharge protection:
battery circuit cut-off power
if V<2.3V
1Low battery protection:
- stop CTLS operation if V<3.7V
- stop Bar Code operation if V<3.6V
2Over-discharge protection:
power off system if V <3.3V
3Over-discharge temperature
protection:
power off system if T<=-15C or
T>=60C
Over discharge
cut off 2.3 V N/A N/A
0V N/A
DEVICE SETUP
Manual Startup and Shutdown
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 17
Manual Startup
and Shutdown
To manually startup and shutdown the VX 600 Bluetooth Agnostic, press and hold
either the Cancel key or Power button, depicted in Figure 2.
The system status LEDs beside the micro-USB port indicate the status of the
device when turned on.
VX 600
Bluetooth
Agnostic Device
Connections
Connect the VX 600 Bluetooth Agnostic to other devices using the Micro-USB
cable or via Bluetooth.
Connecting to a
Host Computer via
micro-USB Cable
The same micro-USB cable used to charge the battery can also be used to
connect the VX 600 Bluetooth Agnostic to a host computer to synchronize data or
update the device’s firmware.
To connect to a host
computer
1Disconnect power from the host computer.
2Connect the micro-USB cable into the port located on the left side of the
VX 600 Bluetooth Agnostic.
3Connect the other end of the micro-USB cable into the host computer’s USB
port.
Table 4 System Status LED
Sleep Battery
Low
Battery
Extremely
Low
Battery
Charging
Charging
Timer
Fault
Firmware
Upgrade LED Behaviour
YGreen (Blinks every 4 seconds)
YRed, 1Hz rate, 50% duty cycle
(battery extremely low condition:
battery voltage < 3.6V)
YRed, 4Hz rate, 50% duty cycle
(battery low condition: battery
voltage < 3.7V)
Red on continuously
YOrange, 1Hz rate, 50% duty cycle
YOrange on continuously
YGreen on continuously
DEVICE SETUP
Using the Smart Card Reader
18 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
4Reconnect power to the host computer.
Figure 10 Connecting VX 600 Bluetooth Agnostic to a host computer
Connecting to
another Bluetooth
Device
Different devices have different pairing procedures. For more information, refer to
the documentation that comes with your Bluetooth device. To make the VX 600
Bluetooth Agnostic searchable, the device must be turned on.
The device name for the VX 600 Bluetooth Agnostic is either “VFI-BTPWMR” or
“VFI-MFiBTPWMR”, depending on the Bluetooth device the VX 600 Bluetooth
Agnostic is paired with.
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction
1Position the smart card with the contacts facing down.
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
Figure 11 Conducting a smart card transaction
DEVICE SETUP
Using the Magnetic Stripe Reader
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 19
3Remove the card only when the application indicates the transaction is
complete.
Using the
Magnetic Stripe
Reader
The VX 600 Bluetooth Agnostic supports credit and debit card transactions. The
magnetic stripe reader is located on the right side of the VX 600 Bluetooth
Agnostic.
To conduct a credit/
debit card transaction
1Position the magnetic card with the stripe in the card reader and facing inward,
toward the device.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 12.
3Swipe the card through the magnetic card reader.
Figure 12 Conducting credit/debit card transactions using the Magnetic
Stripe Reader
CAUTION
Leave the smart card in the card reader until the transaction is complete.
Premature card removal invalidates the transaction.
DEVICE SETUP
Using the CTLS Reader
20 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Using the CTLS
Reader
The VX 600 Bluetooth Agnostic supports contactless credit/debit card
transactions. To perform a contactless transaction, gently tap the card or hold the
card against the surface of the contactless antenna, which is marked by the CTLS
symbol.
Figure 13 Conducting contactless credit/debit card transactions using
the CTLS Reader
Using the
Barcode Reader
Scan barcodes using the 2D Imager located on top of the VX 600 Bluetooth
Agnostic device. To use the barcode reader, press the Action buttons found on
both sides of the device. (see Figure 2).
Figure 14 Scanning barcodes using the Barcode reader
S 4 VX 600 2.5
NOTE
When activated, do not point the barcode reader directly at a person to avoid
unnecessary harm or injury.
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 21
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 600 Bluetooth Agnostic device.
Power
Charging via micro-USB to computer system or power adapter:
5V DC 1.0 A All reviewers: Please confirm
Temperature
•Operating temperature: 0° to 40°C (32° to 104°F) All reviewers: Please
confirm
•Relative humidity: 5% to 90%; non-condensing All reviewers: Please
confirm
External
Dimensions
•Length: All reviewers: Please provide necessary info
•Width: All reviewers: Please provide necessary info
•Depth: All reviewers: Please provide necessary info
SPECIFICATIONS
External Dimensions
22 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 23
CHAPTER 4
Maintenance
The VX 600 Bluetooth Agnostic device has no user-maintainable parts.
Cleaning the
Device
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Device Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
CAUTION
Avoid touching the recessed area on the device. Finger oils tarnish contacts,
causing bad connections. When operating on battery power and experiencing a
high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCE
Smart Card Reader
24 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 25
CHAPTER 5
VeriFone Service and Support
For VX 600 Bluetooth Agnostic problems, contact your local VeriFone
representative or service provider.
For VX 600 Bluetooth Agnostic product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Returning a
Device for
Service
Before returning a VX 600 Bluetooth Agnostic, you must obtain an MRA number.
The following procedure describes how to return one or more devices for repair or
replacement (U.S. customers only).
To return a device for
service
1Get the following information from the printed labels on the bottom of each
VX 600 Bluetooth Agnostic to be returned:
•Product ID, including the model and part number. For example, “VX 600
Bluetooth Agnostic” and “M087-XXX-XXX-xxx.”
•Serial number (S/N nnn-nnn-nnn)
2Obtain the MRA number(s) by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding service, return, or replacement of devices
and accessories.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
26 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
cComplete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the VX 600 Bluetooth Agnostic you
are returning for service or repair (device serial numbers are located on
the bottom of the unit.
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 600 Bluetooth Agnostic).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
VX 600 Bluetooth Agnostic. When ordering, please refer to the part number in the
left column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P. M . , E a s t e r n t i m e
•International – Contact your VeriFone representative
Accessories
02746-01 VeriFone Cleaning Kit
CBL000-021-01-A USB to Micro-USB Cable, 1 meter
Documentation
NOTE
One MRA number must be issued for each VX 600 Bluetooth Agnostic you return
to VeriFone, even if you are returning several of the same model.
VX 600 Bluetooth Agnostic Certifications and
Regulations Sheet
VPN DOC087-011-EN-A
VX 600 Bluetooth Agnostic Quick Installation
Guide
VPN DOC087-012-EN-A
VX 600 Bluetooth Agnostic Gang Charger Quick
Installation Guide
VPN DOC087-015-EN-A
VX 600 Bluetooth Agnostic Web site www.paywaremobile.com
VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 27
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 600 Bluetooth Agnostic successfully.
Typical examples of malfunction you may encounter while operating your VX 600
Bluetooth Agnostic and steps you can take to resolve them are listed in this
chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Device Does Not
Start
•Ensure that the battery charge state is not below the critically low level.
•Recharge the battery.
Device Display
Does not Show
Correct/
Readable Info
•Recharge the battery.
•Connect the VX 600 Bluetooth Agnostic into a known-good power supply (if
available) to see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The VX 600 Bluetooth Agnostic comes equipped with tamper-evident labels. The
VX 600 Bluetooth Agnostic unit contains no user serviceable parts. Do not, under
any circumstance, attempt to disassemble the device. Perform only those
adjustments or repairs specified in this guide. For all other services, contact your
local VeriFone service provider. Service conducted by parties other than
authorized VeriFone representatives may void any warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified on the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Blank Display
28 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Blank Display
When the VX 600 Bluetooth Agnostic display screen does not show correct or
clearly readable information:
•Check device power connection.
•Remove and reapply power to the device. To do this, press and hold the
power/reset button.
•If the problem persists, contact your local VeriFone service provider.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Stripe Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the VX 600 Bluetooth
Agnostic card reader, the black magnetic stripe on the card should face down
and inward, toward the VX 600 Bluetooth Agnostic and must be inserted from
the top of the device (see Figure 12).
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted (see Installing or Replacing
MSAM Cards).
•Contact your VeriFone distributor or service provider.
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment. In order to avoid the possibility of exceeding the
FCC radio frequency exposure limits, human proximity to the antenna shall not
be less than 20cm (8 inches) during normal operation.
Industry Canada statement:
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux
appareils radio exempts de licence. Son fonctionnement est sujet aux deux
conditions suivantes: (1) le dispositif ne doit pas produire de brouillage
préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un
brouillage susceptible de provoquer un fonctionnement indésirable.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
Declaration d'exposition aux radiations:Cet equipement est conforme aux limites
d'exposition aux rayonnements IC etablies pour un environnement non controle.
Cet equipement doit etre installe et utilise avec un minimum de 20 cm de distance
entre la source de rayonnement et votre corps.
radiator & your body.
