Verifone VX610C-M200 POINT OF SALES PAYMENT TERMINAL User Manual 23216 book
VeriFone Inc POINT OF SALES PAYMENT TERMINAL 23216 book
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USERS MANUAL
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| Document ID | 922335 |
| Application ID | TJQa1zuTI4CWDicPyI322A== |
| Document Description | USERS MANUAL |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 243.76kB (3047030 bits) |
| Date Submitted | 2008-04-01 00:00:00 |
| Date Available | 2008-04-02 00:00:00 |
| Creation Date | 2006-05-24 11:49:57 |
| Producing Software | Acrobat Distiller 7.0.5 (Windows) |
| Document Lastmod | 2008-03-31 18:55:12 |
| Document Title | 23216_book.book |
| Document Creator | FrameMaker 7.1 |
| Document Author: | rommel_f1 |
Omni 5xxx and Vx5xx/Vx610 Installation Guide VeriFone Part Number 23216, Revision C Omni 5xxx and Vx5xx/Vx610 Installation Guide © 2006 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. WARNING Do not dispose of the Vx610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number 23216, Revision C CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 11 11 11 CHAPTER 2 Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx510 and Vx570 Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . Vx610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Vx610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Vx610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Vx610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 14 14 15 15 16 18 19 22 24 24 26 27 28 30 30 30 31 31 32 33 33 34 34 34 35 36 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE C ONTENTS Install/Replace SIM Card (GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Vx610 External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 40 40 41 41 42 42 42 CHAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GSM/GPRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 45 45 46 46 46 CHAPTER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 CHAPTER 5 VeriFone Service Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 49 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 50 51 51 51 51 CHAPTER 6 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct/Readable Information . . . . . . . . . . . . Vx610 Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx610 Smart Battery Will Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 54 54 54 55 56 56 56 56 I N D E X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the Vx5xx/Vx610 terminal. NOTE Audience Organization In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals, including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610 (Omni 5600). This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the Vx5xx/Vx610 series of terminals. Chapter 2, Terminal Setup. Explains how to set up and install the Vx5xx/Vx610 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx5xx/Vx610 terminal. Chapter 4, Maintenance. Explains how to maintain your Vx5xx/Vx610 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE P REFACE Related Documentation Related Documentation To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set of documents: For Vx510: Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations VPN 23218 Omni 5100/5150 and Vx510 Quick Installation Guide VPN 23219 Omni 5100/5150 and Vx510 with Ethernet Quick Installation Guide VPN 23268 Omni 37xx/5xxx and Vx5xx Stacker Quick Installation Guide VPN 23784 Omni 51xx and Vx5xx Swivel Stand Quick Installation Guide VPN 23043 For Vx570: Omni 5700/5750 and Vx570 Certifications and Regulations VPN 23646 Omni 57xx and Vx570 Quick Installation Guide VPN 23759 Omni 57xx and Vx570 Large Paper Door Quick Installation Guide VPN 24126 Omni 57xx and Vx570 Privacy Shield Quick Installation Guide VPN 24134 For Vx610: Omni 56xx and Vx610 Carrying Case Quick Installation Guide VPN 23640 Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation Guide VPN 23641 Omni 56xx and Vx610 Quick Installation Guide VPN 23643 Omni 56xx and Vx610 Certifications and Regulations VPN 23644 Omni 56xx and Vx610 Spare Battery Charger Quick Installation Guide VPN 23645 Omni 56xx and Vx610 Power Cradle Quick Installation Guide VPN 24125 For Vx510 and Vx610: Omni 5xxx and Vx510/Vx610 Privacy Shield Quick Installation Guide OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE VPN 23642 P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PINpad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dustproof, and is intended for indoor use only. The lighting symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. NOTE CAUTION WARNING Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions AC Alternating Current ATM Automated Teller Machine CDMA Code Division Multiple Access CR Check Reader EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication ITP Internal Thermal Printer LCD Liquid Crystal Display OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module VPN VeriFone Part Number Wi-Fi Wireless Fidelity OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx5xx/Vx610 series of terminals. The Vx5xx/Vx610 terminal series represents the shape of things to come in epayment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals. • The Vx510 is a high performance countertop terminal with fixed enhanced communication options. The Vx510 (also referred to as Omni 5100/5150) is the entry-point countertop terminal. • The Vx610 represents a new generation of wireless terminals. The pioneering Vx610 (also known as Omni 5600) features the same sleek, compact design of the Vx510, but in a portable, battery-powered form factor that uses wireless technologies, including Wi-Fi, CDMA and GSM/GPRS. • The Vx570 (also known as Omni 5700/5750) is a high performance countertop terminals with modular communication options, enhanced display, expanded memory options, and a USB peripheral port. Vx510 and Vx610 terminals use a bold ergonomic design that is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input. The Vx570 design continues the success of the Omni 37xx design. The Vx510 and Vx610 serve as the entry point to VeriFone’s acclaimed multiapplication platform—with the capability to securely support payment and valueadded applications on a single terminal—while the Vx570 is perfect for those customers who need more. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits NOTE VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. Features at a Glance • Delivers power and usability in a convenient “hand-over” design. • Multi-application operating environment. • 32-bit processing and multi-tasking capabilities. Features and Benefits 10 • Securely supports and runs payment and value-added applications. • Offers unsurpassed performance on EMV smart card transactions. • Security architecture meets specifications for PED and sophisticated file authentication. Vx5xx/Vx610 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • An intuitive ATM-style interface, a large 8-line x 21-character backlit display with split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce help desk calls. • The integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper jams. • The triple-track, high-coercivity card reader handles most magnetic stripe cards. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Countertop • Performance in a “Hand-Over” Design • The 32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications. The Vx5xx/Vx610 series of terminals has exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. • The VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to hundreds of terminals. • The integrated PINpad offers added convenience to handle PIN-based applications. • The Vx5xx/Vx610 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • Application Capability Vx510 and Vx610 terminals offer 3 MB or 6 MB of memory and the dynamic memory allocation of the Verix V OS, support two or three typical-sized applications on a single terminal. The Vx570 offers 6 MB and 12 MB memory options. • The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • The Vx5xx/Vx610 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications. • The VeriShield security architecture meets published specifications for PED and provides sophisticated file authentication to prevent execution of unauthorized software on Vx5xx/Vx610 terminals. Wireless • Connectivity • With the Vx610 wireless terminals, the point of payment can be almost anywhere. Customers are not tied to a fixed location. “Always on” wireless connection is made using the latest wireless technologies, including GSM/GPRS, CDMA and Wi-Fi. The Vx570 also offers an additional ISDN (Integrated Services Digital Network) communications option. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 11 TERMINAL O VERVIEW Features and Benefits 12 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: Selecting Terminal Location • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Establishing Telephone Line Connections. • Installing the Paper Roll in the Printer. • Installing/Replacing MSAM Cards. • Connecting Optional Device(s). • Connecting the Terminal Power Pack. • Installing the Privacy Shield. • Installing the Vx610 Smart Battery. • Using the Vx610 Spare Battery Charger. • Using the Vx610 Power Cradle. • Installing/Replacing the SIM Card (GSM/GPRS Models). • Connecting the Vx610 External Antenna. • Conducting Wireless Transactions. • Using the Smart Card Reader. • Using the Magnetic Card Reader. Use the following guidelines when selecting a location for your Vx5xx/Vx610 terminal. Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table. • Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Environmental • Factors Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13 TERMINAL S ETUP Unpacking the Shipping Carton CAUTION • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • • Unpacking the Shipping Carton Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx5xx/Vx610 terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 Shipping Carton Remove and inspect the following items: • Terminal • Power pack • Telephone line cord • Power cord • Battery pack (for Vx610 only) • Antenna (for Vx610 only, if shipped loose) • Paper roll 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. 14 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the Vx5xx/Vx610 terminal (see Figure 1). INTERNAL THERMAL PRINTER PRINTER COVER RELEASE GREEN INDICATOR LED SERRATED METAL STRIP MAGNETIC CARD READER TERMINAL DISPLAY ATM-STYLE FUNCTION KEYS ALPHA KEY PROGRAMMABLE FUNCTION KEYS TELEPHONE-STYLE KEYPAD ENTER KEY CANCEL KEY BACKSPACE/CLEAR KEY SMART CARD READER Figure 1 Vx5xx/Vx610 Terminal Features (Front Panel) Front Panel The front panel includes the following features: • A terminal display, backlit LCD screen. • Five types of keys: a A 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD screen. c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON. • An internal thermal printer. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 15 TERMINAL S ETUP Examining Terminal Features • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • A SAM (security access module) compartment, built into the bottom of the terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. NOTE VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration. Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the terminal to a communications line, optional peripheral devices, and the power supply. Figure 2 shows the connection ports for the Vx510 terminal. Figure 2 16 Vx510 Connection Ports (Bottom View) OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Examining Terminal Features Figure 3 shows the connection port for the Vx570 terminal. Figure 3 Vx570 Connection Ports (Back View) Figure 4 shows the connection ports for the Vx610 terminal. Figure 4 WARNING Vx610 Connection Ports (Bottom and Side Views) Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Connecting Optional Device(s). OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 17 TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections 18 Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5, Figure 6, and Figure 7). This is a direct connection and the line is dedicated to the terminal. Figure 5 Vx510 Direct Telephone Connection Figure 6 Vx570 Direct Telephone Connection OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing the Paper Roll in the Printer Figure 7 WARNING Installing the Paper Roll in the Printer Vx610 Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. NOTE Vx610 print speed varies depending on battery charge. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 19 TERMINAL S ETUP Installing the Paper Roll in the Printer To Install a Paper Roll 1 Press down on the button located on the side of the terminal to unlatch the paper roll cover, then lift the cover up and back (see Figure 8). Figure 8 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 9). 3 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 9 Removing Partial Paper Roll 4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 10). 20 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing the Paper Roll in the Printer 5 Drop the paper roll into the printer tray. Figure 10 Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 11). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Figure 11 Closing Paper Roll Cover 8 Tear the paper off against the serrated metal strip in the printer. For paper ordering information, refer to Accessories and Documentation. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 21 TERMINAL S ETUP Installing/Replacing MSAM Cards Installing/ Replacing MSAM Cards When you first receive your Vx5xx/Vx610 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace 1 MSAMs Remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches. 3 Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 12). 22 Figure 12 Opening Vx510 MSAM Compartment Door Figure 13 Opening Vx570 MSAM Compartment Door OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing MSAM Cards Figure 14 Opening Vx610 MSAM Compartment Door 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 15). Figure 15 NOTE Installing an MSAM Card Before inserting the MSAM card, position it as shown in Figure 15, with the card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly. 6 Replace the MSAM compartment door and reinstall the screw. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 23 TERMINAL S ETUP Connecting Optional Device(s) Connecting Optional Device(s) The Vx5xx/Vx610 series of terminals supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord and/or battery only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. NOTE RS-232-type devices do not work on the PINpad port. PINpad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection. Vx510 and Vx570 For the Vx510 and Vx570, use the two ports on the back panel to connect up to Optional Device two optional devices. Connections Connecting the PINpad or Smart Card Reader to the Vx510 or Vx570 Use the following procedure to connect a PINpad or smart card reader. 1 Insert the RJ45-type connector on the end of the PINpad or smart card reader into the port on the back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 24 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Connecting Optional Device(s) 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the bottom of the terminal. Figure 16 Vx510 Example PINpad Serial Port Connections Connecting the Check Reader to the Vx510 or Vx570 The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store a www.store.verifone.com for information on these devices. Figure 17 provides an example of a peripheral connection to the RS-232 port. CAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit. Figure 17 Vx510 Example Check Reader Connection OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 25 TERMINAL S ETUP Connecting Optional Device(s) Vx610 Optional The side port of the Vx610 terminal can operate either as a PINpad port or an RSDevice Connections 232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the Vx610 Use the following procedure to connect a PINpad or smart card reader. NOTE When the Vx610 terminal is powered via the corded power supply, the terminal provides 400 mA at 9V DC to the side port. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. 1 Insert the RJ45-type connector on the end of the PINpad or smart card reader into the port on back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the side of the terminal. Figure 18 provides an example of a smart card reader and PINpad connection to the PINpad serial port. Figure 18 26 Vx610 Example PINpad Serial Port Connections OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Connecting Optional Device(s) Connecting the Check Reader to the Vx610 The Vx610 terminal also supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 19 provides an example of a peripheral connection to the RS-232 port. CAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit. Figure 19 Vx610 Example Check Reader Connection External Printers Although all Vx5xx/Vx610 variants have an internal thermal printer, it may be Supported convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Vx5xx/Vx610 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 27 TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack CAUTION When you have finished connecting optional peripheral(s), you are ready to connect the Vx5xx/Vx610 terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE Plugging in the power pack to a power source automatically turns on the terminal. To Connect the 1 Terminal Power Pack 28 Insert the round barrel connector (see Figure 20, Figure 21 and Figure 22) into the power port, identified by the icon at right. Figure 20 Vx510 Power Pack Connection Figure 21 Vx570 Power Pack Connection OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Connecting the Terminal Power Pack Figure 22 Vx610 Power Pack Connection 1 Route the cable through cable retainer where provided to secure the power cord. NOTE The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining feature to secure the power cord to the terminal. The battery-based Vx610 does not need this feature. 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. NOTE VeriFone recommends connecting wall power in the following order: 1 First, connect the terminal to the power supply. 2 Next, connect the power supply to the power cord. 3 And last, connect the power cord to the wall outlet. When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 29 TERMINAL S ETUP V x 610 Battery Behavior (No Power Cord) Vx610 Battery Behavior (No Power Cord) NOTE When you have finished connecting optional peripheral(s), you are ready to power the Vx610 terminal from the attached battery. If you connect the Vx610 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down through a series of short beeps until the terminal displays the startup screen. VERIFONE OMNI QB0106A3 12/02/2005 VERIX *DEFAULT CERTIFICATE* COPYRIGHT 1997-2005 VERIFONE ALL RIGHTS RESERVED BATTERY 98% STAT F4 Figure 23 Vx610 Startup Screen When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Manual Shutdown Hold the red key down through a series of short beeps until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx610 terminal shuts down. NOTE 30 When the terminal has no power, the screen is blank and the green LED indicator is not lit. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing the Privacy Shield Installing the Privacy Shield The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. Vx510/Vx610 Privacy To install the Vx510/Vx610 privacy shield: Shield 1 Align the privacy shield with the Vx510/Vx610 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys. Figure 24 Insert the Vx510/Vx610 privacy shield 2 Press firmly on all edges around the privacy shield to ensure it is correctly seated. Figure 25 Make sure that the privacy shield is properly seated OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 31 TERMINAL S ETUP Installing the Privacy Shield Vx570 Privacy To install the Vx570 privacy shield: Shield 1 Remove the sticker (identified by the magnetic card reader icon) located on the right hand side of the telephone-style keypad. Figure 26 Remove the sticker 2 Align the privacy shield with the Vx570 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys. Figure 27 Insert the Vx570 privacy shield 3 Press firmly on all edges around the privacy shield to ensure it is correctly seated. Figure 28 32 Make sure that the privacy shield is properly seated OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing the V x 610 Smart Battery Installing the Vx610 Smart Battery NOTE Vx610 wireless terminals use Li-ion smart batteries (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx610 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected. The following are features of the smart battery: • Two Li-ion cells • A “fuel gauge” module that • NOTE • monitors state of charge (voltage and percentage of capacity), • communicates with the terminal (charge parameters and status), • determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and • automatically shuts down when cell voltage is extremely low. A safety circuit that • prevents cell damage from overcharge, over-discharge, or overheating • activates when the battery is left in an unused terminal for extended periods. Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. Installation The Vx610 smart battery fits in a slot on the back of the Vx610 terminal, as shown in Figure 29. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. Figure 29 Install the Smart Battery OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 33 TERMINAL S ETUP Installing the V x 610 Smart Battery Removal To remove the Vx610 smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot. Figure 30 Detaching the Smart Battery from the Vx610 Terminal Charging After unpacking your Vx610 terminal, install the battery and connect the power pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status messaging. VeriFone also recommends that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. Battery Life The Vx610 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. 34 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Using the V x 610 Spare Battery Charger Using the Vx610 Spare Battery Charger The Vx610 spare battery charger can charge two batteries at a time. The LED indicator allows you to see the initial battery condition as well as the charging condition. To charge a battery 1 Insert the battery by sliding it into place. Figure 31 Charging a single battery 2 Notice the LED indicator located on each side of the battery charger. NOTE A red light indicates that the battery is charging while the LED changes to green to indicate that the charge has been completed. 3 Once the battery is fully charged, remove the battery by sliding it upward or downward depending on which side of the charger is used. Figure 32 NOTE Charging two batteries For best results, when first charging a new battery, charge it in a powered terminal, instead of charging it with the Vx610 spare battery charger. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 35 TERMINAL S ETUP Using the V x 610 Power Cradle Using the Vx610 Power Cradle The power cradle serves both as a docking station and a battery charger for the Vx610 terminal. To Connect the Power 1 Cradle Turn the cradle upside down and then insert round barrel connector into the power port. Route the cable through the cable retainer where provided to secure the power cord. Figure 33 Vx610 Power Cradle Connection 2 Insert the AC power cord into the power pack and then plug the AC power cord into a wall outlet or power surge protector. The LED lits up to indicate that it is ready for charging. Figure 34 Vx610 Power Cradle Connection 3 Remove the protector, identified by the icon at right. Attach the charging strap and then install the screw on the bottom of the power cradle to secure the strap. Figure 35 36 Vx610 Power Cradle Connection OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Place the terminal onto power cradle. Figure 36 Placing the Vx610 Terminal Onto the Power Cradle Installing/ The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610 Replacing the GSM/GPRS terminal that contains your GSM/GPRS radio account information. SIM Card Use the following procedure to replace or install a SIM card. (GSM/GPRS 1 Loosen the screw from the GSM/GPRS sled module at the back of the Vx610 Models) terminal. Figure 37 Loosen Retaining Screw OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 37 TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 2 Detach the GSM/GPRS sled module from the terminal. Figure 38 Remove GSM/GPRS Sled Module 3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module. Figure 39 NOTE 38 Insert SIM Card Into GSM/GPRS Sled Module The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 39, with the card’s gold contacts facing down. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Replace the GSM/GPRS sled module in the terminal. Figure 40 Replace GSM/GPRS Module 5 Tighten the retaining screw. Figure 41 Tighten Retaining Screw OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 39 TERMINAL S ETUP Connecting the V x 610 External Antenna Connecting the Vx610 External Antenna NOTE VeriFone provides an external wireless antenna for some Vx610 terminals. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. Some Vx610 terminals have an internal antenna and this section can be ignored. Use only the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection. CAUTION Never hold the unit by the antenna; doing so may break the connection and void your warranty. Installation This section only discusses Vx610 terminals with external antenna. If the Vx610 arrives from manufacture with the antenna unattached, use the following procedure to install the antenna: 1 Locate the antenna port on the back side of the Vx610 terminal. 2 Align the connector on the end of the antenna with the connector on the end of the terminal. 3 Push gently on the center of the base of the antenna until it slides into position. Figure 42 40 Align Antenna with Antenna Port OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Connecting the V x 610 External Antenna 4 Screw the barrel nut finger tight to retain the antenna. Figure 43 Tighten Antenna Barrel Nut Orientation To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky. If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky. NOTE If an application (for example, SoftPay) is installed in your Vx610 unit, a signal strength indicator may appear on the display. Replacing the If your Vx610 terminal has difficulties completing wireless transactions, you may Antenna have to replace the antenna. Use the following procedure to replace the antenna: 1 Remove the existing antenna from the Vx610 terminal: a Unscrew the barrel nut to loosen the antenna. b Pull gently on the center of the base of the antenna until it slides out of position. 2 Align the connector on the end of the new antenna with the connector on the end of the terminal. 3 Push gently on the center of the base of the antenna until it slides into position. 4 Screw the barrel nut finger tight to retain the antenna. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41 TERMINAL S ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Using the Smart Card Reader Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position a smart card with the contacts facing upward (see Figure 44). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. Figure 44 CAUTION Using the Magnetic Card Reader Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. The Vx5xx/Vx610 terminal supports credit/debit card transactions. To Conduct a Credit/ 1 Debit Card Transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 45. 42 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader. Figure 45 Using the Magnetic Card Reader OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 43 TERMINAL S ETUP Using the Magnetic Card Reader 44 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx5xx/Vx610 series of terminal. Power Vx5xx/Vx610 terminal: 9 V DC; 4.0 A DC Power Pack UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.0 A Barrel connector polarity: Temperature • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: -30° to + 60° C (-22° to 140° F) • Relative humidity: 5% to 90%; no condensation External For Vx510 Terminals: Dimensions • Length: 209 mm (8.0 in) • Width: 102 mm (4.0 in) • Depth: 72 mm (2.8 in) For Vx570 Terminals: • Length: 209 mm (8.0 in) • Width: 102 mm (4.0 in) • Depth: 78 mm (3.07 in) For Vx610 Terminals with Internal Antenna: • Length: 209 mm (8.0 in) • Width: 102 mm (4.0 in) • Depth: 72 mm (2.8 in) OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 45 S PECIFICATIONS SAR Compliance For Vx610 Terminals with External Antenna: 46 • Length: 214.2 mm (8.4 in) • Width: 102 mm (4.0 in) • Depth: 72 mm (2.8 in) OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 4 Maintenance The Vx5xx/Vx610 terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx610 battery stay clean and unbent. CAUTION Avoid touching the contacts in the raised area in the center of the V 610 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 47 M AINTENANCE Smart Card Reader 48 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 5 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: Return a Terminal or Smart Battery for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Before returning a Vx5xx/Vx610 terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx5xx/Vx610 terminals, smart batteries, or sled modules for repair or replacement (U.S. customers only). International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries. To Return a Terminal 1 for Service Get the following information from the printed labels on the bottom of each Vx5xx/Vx610 terminal, smart battery, or sled module to be returned: • Product ID, including the model and part number. For example, “OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx” • Serial number (S/N xxx-xxx-xxx) 2 Obtain the MRA number(s) by completing one of the following: a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 49 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx5xx/Vx610 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: • Assigned MRA number(s). • VeriFone serial number assigned to the Vx5xx/Vx610 terminal, smart battery, or sled module you are returning for service or repair (terminal serial numbers are located on the bottom of the unit. • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx5xx/Vx610 terminal). Accessories and Documentation Power Pack VeriFone produces the following accessories and documentation for the Vx5xx/Vx610 terminal. When ordering, please refer to the part number in the left column. • VeriFone online store at www.store.verifone.com • USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. CPS10936-3A DC power pack (universal) Thermal Printer Paper 50 21973-01 AC power cord (US) CRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packages OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation VeriFone Cleaning Kit 02746-01 Cleaning Kit Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectors Swivel Stand 23050-01 Vx510 Swivel Stand Documentation For Vx510, Vx570, and Vx610 Terminals: 23216 Omni 5xxx and Vx610 Installation Guide 23217 Omni 5xxx and Vx610 Reference Manual 23230 Verix V Operating System Programmer’s Manual 23231 Verix V Tools Programmer’s Manual For Vx510 Terminals: 23218 Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations 23219 Omni 5100/5150 and Vx5xx Quick Installation Guide For Vx570 Terminals: 23646 Vx570 Certifications and Regulations 23759 Vx570 Quick Installation Guide 24134 Vx570 Privacy Shield Quick Installation Guide For Vx610 Terminals: 23640 Omni 56xx and Vx610 Carrying Case Quick Installation Guide 23641 Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation Guide 23643 Omni 56xx and Vx610 Quick Installation Guide 23644 Omni 56xx and Vx610 Certifications and Regulations For Vx510 and Vx610 Terminals: 23642 Omni 5xxx and Vx610 Privacy Shield Quick Installation Guide OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 51 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 52 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx5xx/Vx610 terminal. If you have problems operating your Vx5xx/Vx610 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Vx5xx/Vx610 terminal and steps you can take to resolve them are listed. NOTE The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. The Vx5xx/Vx610 contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Blank Display When the terminal display screen does not show correct or clearly readable information: • Check terminal power connection. • Remove and reapply power to the terminal. • Check all cable connections and verify that the telephone line is properly connected. • If the problem persists, contact your local VeriFone service provider. Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 53 TROUBLESHOOTING G UIDELINES Printer Paper Jam • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Paper If paper jams inside the printer: Jam • Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll in the Printer. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. • If the problem persists, contact your local VeriFone representative. Peripheral If any peripheral device (PINpad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work Transactions Fail To Process • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Device(s). • If the problem persists, contact your local VeriFone representative. There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • 54 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Printer Does Not Print • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 45). • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check the Telephone Line. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • Contact your VeriFone distributor or service provider. • If the manual transaction does not process, proceed to Check the Telephone Line. Check the Telephone Line • Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. Printer Does Not If the printer does not work properly: Print • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 55 TROUBLESHOOTING G UIDELINES Terminal Display Does not Show Correct/Readable Information Terminal Display • Does not Show Correct/ • Readable Information • Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. Recharge or replace the battery. (For Vx610 terminals only.) If the problem persists, contact your local VeriFone representative for assistance. Vx610 Terminal • Does Not Start Ensure that you press the ENTER/ON key for approximately 3 seconds, until the unit lights up. • Ensure that the smart battery charge state is not below the critically low level. • Recharge or replace the smart battery. Vx610 Smart Battery Will Not Charge NOTE Each new Vx610 smart battery must receive a full charge to initialize its full charge capacity. Allow the Vx610 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. NOTE The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. Printer Does Not If the printer does not work properly: Print • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) 56 • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE INDEX accessories 50 documentation 51 ordering 51 power packs 50 swivel stand 51 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 51 antennas installation 40 orientation 41 replacing 41 environmental factors 13 external printers RS-232 port connection 27 external printers supported VeriFone external printers 27 installation 9 connecting a check reader to Vx510 or Vx570 25 connecting a check reader to Vx610 27 connecting a PINpad to Vx510 or Vx570 24 connecting a PINpad to Vx610 26 connecting a smart card reader to Vx510 or Vx570 24 connecting a smart card reader to Vx610 26 connecting a smart card writer to Vx510 or Vx570 24 connecting optional device(s) 24 connecting the terminal power pack 28 connecting the terminal to a telephone line 18 MSAM cards 22 peripherals 27 terminal location 13 unpacking the shipping carton 14 batteries extending the battery life 34 See also smart battery battery mode Vx610 30 check readers 27 cleaning kit 51 connection ports 16 contact VeriFone 49 dial out problems troubleshooting 53 displays troubleshooting 53, 56 documentation 50 acronym definitions 7 conventions 7 ordering 51 electrical considerations 14, 22 electrostatic discharges 22 prevention 22 keypads troubleshooting 54 maintenance cleaning the terminal 47 cleaning the terminal contacts 47 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 MSAM cardholders 22 MSAM cards installation 22 optional devices OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 57 I NDEX connecting 24 paper jams troubleshooting 54 paper rolls for thermal printers 19, 54 installation 19 peripheral devices troubleshooting 54 peripherals check readers 27 installation 27 printers 27 troubleshooting 54 power packs AC version 50 connecting 28 DC version 50 ordering 50 printer paper ordering 50 printers troubleshooting 55, 56 privacy shields 31 Vx510 31 Vx570 32 Vx610 31 service returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 SIM cards for GSM models 37 installation 37 smart battery 34 battery life 34 charging 34 conserving power 33 disposal 34 features 33 installation 33 recharging 34 removal 34 troubleshooting 56 58 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE specifications DC power pack 45 power 45 temperature 45 weight 46 technical support contacting VeriFone 49 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 telephone line connections 18 telephone line cords ordering 51 terminal features general 15 terminals accessories 50 benefits 10 cleaning 47 documentation 50 electrical considerations 14 environmental factors 13 features 15 repair 49 replacement 49 service and support 49 troubleshooting 53, 56 thermal printer paper storage 19 thermal printers about the thermal printer paper 19, 54 paper jams 54 troubleshooting 55, 56 transactions smart cards 42 wireless 42 troubleshooting batteries 56 displays 53, 56 guidelines 53 keypads 54 peripheral devices 54 peripherals 54 printers 55, 56 terminal transactions 54 I NDEX terminals 53, 56 VeriCentre Appliance Management Suite simultaneous downloads 11 V 5xx/Vx610 multi-application capability 11 Vx610 starting on battery power 30 troubleshooting 56 V 610 startup battery mode 30 wireless connection CDMA 11 GSM/GPRS 11 Wi-Fi 11 wireless transactions 42 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 59 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com Omni 5xxx and Vx5xx/Vx610 Installation Guide VeriFone Part Number 23216, Revision C
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