Verifone VX670WIFI VX670 WiFi Point of Sale Terminal User Manual 24003 book

VeriFone Inc VX670 WiFi Point of Sale Terminal 24003 book

Contents

Installation Guide

VeriFone Part Number 24003, Revision A.3Vx670Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number 24003, Revision A.3Vx670 Installation Guide© 2006 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNINGDo not dispose of the Vx670 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VX670 INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Expandable Communication Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Examining the Handy-Link Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Cable Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Installing/Replacing SIM Card (GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Vx670 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using the Vx670 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CONTENTS4VX670 INSTALLATION GUIDEFull-featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Powering up the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Placing the Vx670 Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . 32Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 32Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 33Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Vx670 External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37CHAPTER 4Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39CHAPTER 5VeriFone Serviceand SupportReturning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 41Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43CHAPTER 6TroubleshootingGuidelinesTerminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 45Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 46Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
VX670 INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the Vx670 terminal.AudienceThis guide is useful for anyone installing and configuring a Vx670 terminal. Basic descriptions of the terminal features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the Vx670 terminal.Chapter 2, Terminal Setup. Explains how to set up and install the Vx670 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx670 terminal.Chapter 4, Maintenance. Explains how to maintain your Vx670 terminal.Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about the Vx670 terminal, refer to the following set of documents:Vx670 Certifications and Regulations Sheet VPN 24000Vx670 Quick Installation Guide VPN 24001Vx670 Reference Manual VPN 24004Vx670 Base and Dongle Quick Installation Guide VPN 24005Vx670 Standard Base Quick Installation Guide VPN 24006Verix V Operating System Programmer’s Manual VPN 23230Verix V Tools Programmer’s Manual VPN 23231
PREFACEConventions and Acronyms6VX670 INSTALLATION GUIDEConventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PINpad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCDMA Code Division Multiple AccessCR Check ReaderEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceGSM Global System for Mobile CommunicationITP Internal Thermal Printer
PREFACEConventions and AcronymsVX670 INSTALLATION GUIDE 7LCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN-Entry DevicesPIN Personal Identification NumberRJ45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleSIM Subscriber Identity ModuleUART Universal Asynchronous Transmitter/ReceiverUSB Universal Serial BusVPN VeriFone Part NumberWi-Fi Wireless FidelityTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEConventions and Acronyms8VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the Vx670 terminal. The Vx670 terminal represents a revolution for e-payment. The Vx670 device uses a bold ergonomic design that is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input, making it ideal for pay-at-table usage. The Vx670 terminal is a portable, battery-powered device that uses wireless technologies, including Wi-Fi with 802.11g technology and GSM/GPRS. It also features a 128-by-128 pixel display and a speedy thermal printer. Figure 1 The Vx670 terminal.NOTE VeriFone ships variants of the Vx670 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, zero or three MSAM cardholders, and/or a SIM cardholder.
TERMINAL OVERVIEWFeatures and Benefits10 VX670 INSTALLATION GUIDEFeatures at a glanceFeatures andBenefitsVx670 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).Exceptional Ease ofUse•Lightweight (less than 1 pound), tapered design is compact and stylish and the ergonomic balance allows for convenient terminal hand-off to the consumer for PIN entry or other input.•128-by-128 pixel display with anti-glare, adjustable contrast, dimming capability, intuitive ATM-style interface, and oversized menu prompts simplify training and reduce calls to the helpdesk.•Large, well-placed, blue backlit keys provide improved tactile response to simplify usage and minimize finger slips.•Integrated high-speed thermal printer prints quickly and silently, and simplified paper loading virtually eliminates paper jams.•Triple-track, high-coercivity card reader handles most magnetic stripe cards.•Optional Base Station with battery charger supports connectivity to a UART module or a 14,400 bps modem via USB dongles.•Accepts all types of payments – including debit. Performance andDurability•32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications.•Exceptional graphics-handling capabilities of display and printer quickly render logos, graphical fonts, and character-based languages.•VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to hundreds of terminals.•Rounded corners and drop-resistant design minimizes breakage.•32-bit ARM9 processor delivers power and usability in a convenient “hand-over” design.•Securely supports and runs payment and value-added applications.•Multi-application operating environment.•Offers unsurpassed performance on EMV smart card transactions.•32-bit processing and multi-tasking capabilities.•Security architecture meets specifications for PCI-PED and sophisticated file authentication.•USB support for VeriFone peripheral devices.•Max UI design provides large display on small footprint. •Backward compatibility with VeriFone solutions reduces development costs.•Designed to meet the needs of TablePAY, DeliveryPAY, and CarsidePAY markets. •Drop resistant design minimizes breakage. •Spill resistant design forces liquid down and off the front of the terminal.
TERMINAL OVERVIEWFeatures and BenefitsVX670 INSTALLATION GUIDE 11•Sealed MSR blade locks out moisture for excellent spill resistance. •Innovative design resists spills by forcing liquid down and off the front of the terminal•Integrated PINpad offers added convenience to handle PIN-based applications.•Uncompromising reliability from VeriFone, the worldwide leader in e-payment.•Complies with RoHS (Restriction of Hazardous Substances) directive of the European Union. True Multi-ApplicationCapability•6 MB of memory and the Verix V OS dynamic memory allocation support two or three typical-sized applications on a single terminal. •Primary smart card reader and MSAMs safeguard sensitive financial data and support multiple smart card schemes.•Vx670 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. Verix EMV Library provides efficient development of other EMV-compliant applications. •VeriShield security architecture meets published specifications for PCI-PED and provides sophisticated file authentication to prevent execution of unauthorized software on Vx670 terminals.ExpandableCommunicationCapabilities•USB Host Port•USB Device Port for application debugging•RS-232, Serial Port•14,400 bps Modem •Universal Asynchronous Receiver/Transmitter (UART) moduleWirelessConnectivity•Customers are not tied to a fixed location with the Vx670 wireless terminals –the point of payment can be almost anywhere. •“Always-on” wireless connection uses the latest wireless technologies, including GSM/GPRS and Wi-Fi with 802.11g technology for faster transmission and enhanced compatibility with access points and routers.Security•WPA-PSK (pre-shared keys) protects Wi-Fi transactions.•Other security features include tamper-resistant construction, adoption of SSL protocols, and VeriShield file authentication.
TERMINAL OVERVIEWFeatures and Benefits12 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 13CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about: •Selecting Terminal Location. •Unpacking the Shipping Carton.•Examining Terminal Features.•Examining the Handy-Link Connector.•Establishing Telephone Line Connections.•Installing the Paper Roll.•Installing/Replacing MSAM Cards.•Installing/Replacing SIM Card (GSM/GPRS Models).•Install the battery (see Figure 16)..•Connecting the Terminal Power Pack.•Using the Smart Battery.•Vx670 Battery Behavior (No Power Cord).•Installing the Smart Battery.•Charging the Smart Battery.•Using the Vx670 Base Station.•Placing the Vx670 Terminal Onto the Base Station.•Attaching the USB Dongles to the Base Station.•Charging the Spare Battery on the Base Station.•Conducting Wireless Transactions.•Conducting Smart Card Transactions.•Using the Magnetic Card Reader.SelectingTerminalLocationUse the following guidelines when selecting a location for your Vx670 terminal. Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.
TERMINAL SETUPUnpacking the Shipping Carton14 VX670 INSTALLATION GUIDE•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor.EnvironmentalFactors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx670 is a secure product and any tampering may cause the terminal to cease to function properly. To unpack theShipping Carton1Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Power cord•Battery pack•Paper roll2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.CAUTION Do not use a terminal that has been damaged or tampered with. The Vx670 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
TERMINAL SETUPExamining Terminal FeaturesVX670 INSTALLATION GUIDE 15ExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the Vx670 terminal (see Figure 2). Figure 2 Vx670 Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A terminal display, backlit LCD screen.•Five types of keys:aA 12-key, telephone-style keypad.bSix ATM-style function keys, labeled F0 to F5, to the right of the LCD screen.cFour unlabeled, programmable function keys above the keypad.dThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). eAn ALPHA key centered at the top of the keypad.TERMINAL DISPLAYMAGNETIC CARDTELEPHONE-STYLEKEYPADCANCEL KEY CLEAR KEYENTER KEYPROGRAMMABLE ATM-STYLE FUNCTIONALPHA KEYSMART CARD READERINDICATOR LEDINTERNAL THERMALPRINTER (AT THE BACK) FUNCTION KEYSKEYS READER
TERMINAL SETUPExamining Terminal Features16 VX670 INSTALLATION GUIDE•A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the stripe down and facing inward, toward the keypad. •A green indicator LED indicates power is ON.•An internal thermal printer at the back of the terminal.•A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions.•A SAM (security access module) compartment, built into the bottom of the terminal. The Vx670 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. NOTE VeriFone ships variants of the Vx670 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
TERMINAL SETUPExamining the Handy-Link ConnectorVX670 INSTALLATION GUIDE 17Examining theHandy-LinkConnectorThe Handy-Link connector is a cell phone style connector that supports a wide variety of communication ports via cable adapters.Figure 3 The Vx670 Handy-Link ConnectorCable AdaptersThe cable adapters enable the Vx670 terminal to connect to .....(need content and images of cable adapters for this section, or are these the same as the ports shown above?)Connection PortsThe Vx670 terminal has one primary port that uses the Handy-Link connector to support the following peripherals through the use of cable adapters:Serial Port (COM 1)A 4-Wire RS232 port with TX, RX, RTS, and CTS signals. This port will provide for “back-to-back” download capability. USB HOSTSERIAL PORT (COM 1)USB DEVICECELL PHONE STYLE CONNECTOR
TERMINAL SETUPExamining the Handy-Link Connector18 VX670 INSTALLATION GUIDEUSB HostA 2-Wire USB Host port for external peripherals. A connector adaptor provides for standard USB host connection.USB DeviceA 2-Wire USB device port connected directly to the PC’s USB ports. This port is mainly for debugging purposes.Turn the terminal upside down to view the Vx670 terminal’s primary port. Figure 4 shows the primary port for the Vx670 terminal.Figure 4 The Vx670 Primary Port (Bottom View) For information on how to attach peripheral devices, see Install the battery (see Figure 16)..USB ConnectionAside from the Handy-Link connector that connects to the primary port, the Vx670 unit has a USB port that supports a modem or an RJ45 connector. (need more info and new images for this section; is this the same as the USB port attached to the Handy-Link cable?)NOTE A Base Station may be provided with the Vx670 terminal. A full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack. WARNING Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL SETUPEstablishing Telephone Line ConnectionsVX670 INSTALLATION GUIDE 19USB Dongle – ModemA modem in the form of a USB dongle is provided with the Vx670 terminal. The USB Dongle – Modem provides communication via a telephone line at speeds of up to 14,400 bps. The USB Dongle – Modem can also be connected to the full-feature Base Station when the terminal is in the station. USB Dongle – SerialThe USB Dongle – Serial provides the Vx670 terminal with a serial communication port for backward compatibility. It is designed to accommodate the RJ45 connector. The USB Dongle - Serial can also be connected to the full-feature Base Station when the terminal is placed in the station. EstablishingTelephone LineConnectionsConnect the USB Dongle – Modem to the USB port of the Handy-Link connector, which is connected to the Vx670 terminal. Connect the telephone cord to the modem, then route the other end directly to a telephone wall jack (see Figure 5). Figure 5 Vx670 Telephone Connection Via Modem USB DONGLE - MODEMUSB PORTHANDY-LINK CONNECTORWARNING To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.
TERMINAL SETUPInstalling the Paper Roll20 VX670 INSTALLATION GUIDEInstalling thePaper RollA fast, quiet thermal printer is built into the Vx670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 6 Unlocking the Printer CoverCAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.
TERMINAL SETUPInstalling the Paper RollVX670 INSTALLATION GUIDE 212Lift the printer cover up and back. Figure 7 Opening the Printer Cover3Remove any partial roll of paper in the printer tray by lifting it up (see Figure 8). 4Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue.Figure 8 Removing Partial Paper Roll5Hold the roll so the paper feeds from the bottom of the roll (see Figure 10).
TERMINAL SETUPInstalling the Paper Roll22 VX670 INSTALLATION GUIDE6Drop the paper roll into the printer tray.Figure 9 Loading Paper Roll7Pull paper up past the glue residue from the printer tray.8Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. Figure 10 Closing Paper Roll CoverCAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it.
TERMINAL SETUPInstalling/Replacing MSAM CardsVX670 INSTALLATION GUIDE 239Tear the paper off against the serrated plastic strip in the printer.Installing/Replacing MSAMCardsWhen you first receive your Vx670 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To Install/ReplaceMSAMs1Place the terminal upside down on a soft, clean surface to protect the lens from scratches.2Remove the battery.Figure 11 Removing the Smart Battery3After removing the battery, the MSAM compartments are exposed. 4Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
TERMINAL SETUPInstalling/Replacing SIM Card (GSM/GPRS Models)24 VX670 INSTALLATION GUIDE5Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 12). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3. Figure 12 Installing MSAM Card6Install the battery (see Figure 16).Installing/Replacing SIMCard(GSM/GPRSModels)The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module) card. Use the following procedure to replace or install a SIM card.1Place the terminal upside down on a soft, clean surface to protect the lens from scratches.2Remove the battery.Figure 13 Removing the Smart Battery3After removing the battery, the SIM compartment is exposed. The SIM card holder is labeled RADIO SIM.NOTE Before inserting the MSAM card, position it as shown in Figure 12, with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly.
TERMINAL SETUPConnecting the Terminal Power PackVX670 INSTALLATION GUIDE 254Insert the SIM into the cardholder.Figure 14 Inserting SIM Card5Install the battery (see Figure 16).Connecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s), you are ready to connect the Vx670 terminal to the provided power source. The Vx670 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. NOTE There is only one SIM slot, but there are multiple SAM slots. Make sure you insert the SIM card into the SIM slot, as shown in Figure 14.CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TERMINAL SETUPUsing the Smart Battery26 VX670 INSTALLATION GUIDETo Connect theTerminal Power Pack1Insert the round barrel connector into the power port in the Handy-Link connector, as shown in Figure 15.Figure 15 Vx670 Power Pack Connection2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.Using the SmartBatteryThe Vx670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx670 device can be equipped with two types of battery packs, the standard battery pack and the high-capacity battery pack.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTE The Vx670 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.
TERMINAL SETUPVx670 Battery Behavior (No Power Cord)VX670 INSTALLATION GUIDE 27Standard Battery PackThe standard battery has a capacity of 1250mAh. It is suited for WiFi and pay-at-table applications where frequent charging is required.High-Capacity Battery PackThe high-capacity battery pack is larger than the standard battery pack and is more suitable for GPRS/CDMA applications. Smart BatteryFeaturesThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module that•monitors state of charge (voltage and percentage of capacity),•communicates with the terminal (charge parameters and status), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit that•prevents cell damage from overcharge, over-discharge, or overheating, and•activates when the battery is left in an unused terminal for extended periods.Vx670 BatteryBehavior (NoPower Cord)When you have finished connecting optional peripheral(s), you are ready to power the Vx670 terminal from the attached battery.Manual StartupHold the green key down through a series of short beeps until the terminal displays the startup screen.NOTE Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE If you connect the Vx670 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state.
TERMINAL SETUPInstalling the Smart Battery28 VX670 INSTALLATION GUIDEWhen the terminal has power, the terminal lights are activated and the green LED indicator remains lit. Manual ShutdownHold the red key down through a series of short beeps until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx670 terminal shuts down.Installing theSmart BatteryThe Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown in Figure 16. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 16 Install the Smart Battery NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.NOTE When the terminal has no power, the screen is blank and the green LED indicator is not lit.
TERMINAL SETUPCharging the Smart BatteryVX670 INSTALLATION GUIDE 29RemovalTo remove the Vx670 smart battery, press the locking tab and pull the smart battery from its slot.Figure 17 Detaching the Smart Battery from the Vx670 TerminalCharging theSmart BatteryAfter unpacking your Vx670 terminal, install the battery and connect the power pack to the unit for 6 hours. It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery LifeThe Vx670 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).NOTE The Vx670 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Vx670 Terminal Onto the Base Station. NOTE The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL SETUPUsing the Vx670 Base Station30 VX670 INSTALLATION GUIDEUsing the Vx670Base StationThe primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall.There are two types of Base Station, the standard model and the full-featured model. Standard BaseStationThe standard Base Station can charge the Vx670 terminal. However, it does not have any external ports and has a single LCD to indicate power status. Figure 18 The Vx670 Standard Base StationFull-featured BaseStationThe full-featured Base Station can charge the Vx670 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 19 The Vx670 Full-Featured Base Station
TERMINAL SETUPUsing the Vx670 Base StationVX670 INSTALLATION GUIDE 31For more information on charging the spare battery on the Full-Featured Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering up theBase StationUse the procedure in this section to connect the Vx670 Base Station to a power source.1Insert the round barrel connector of the power pack into the power port at the back of the Base Station. 2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector.
TERMINAL SETUPPlacing the Vx670 Terminal Onto the Base Station32 VX670 INSTALLATION GUIDEPlacing theVx670 TerminalOnto the BaseStationThe Vx670 terminal can be placed on the Base Station when not in use or to charge the battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).Attaching theUSB Dongles tothe Base StationWhile the Vx670 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. External devices can include modems and RS232 devices. NOTE The Full-Featured Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.NOTE The full-featured Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports.
TERMINAL SETUPCharging the Spare Battery on the Base StationVX670 INSTALLATION GUIDE 331Insert the USB dongle into the USB port located at the back of the Base Station. Figure 20 Insert External Dongle Into USB Port2After inserting the external dongle into the USB port, place the Vx670 terminal onto the Base Station (see Powering up the Base Station).3Connect the peripheral to the external dongle. Charging theSpare Battery onthe Base StationThe Full-Featured Base Station can charge the Vx670 terminal while charging an extra battery pack. 1Connect the Base Station to a power source (see Powering up the Base Station)2Place the spare battery pack onto the Base Station as shown in Figure 21.Figure 21 Put Spare Battery Pack Into the Base Station
TERMINAL SETUPConducting Wireless Transactions34 VX670 INSTALLATION GUIDE3Place the Vx670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time.ConductingWirelessTransactionsTo conduct a wireless transaction:•Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.ConductingSmart CardTransactionsThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction1Position a smart card with the contacts facing upward (see Figure 22).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL SETUPUsing the Magnetic Card ReaderVX670 INSTALLATION GUIDE 353Remove the card only when the application indicates the transaction is complete. Figure 22 Inserting a Smart CardUsing theMagnetic CardReaderThe Vx670 terminal supports credit/debit card transactions.To Conduct a Credit/Debit CardTransaction1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 23.CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
TERMINAL SETUPUsing the Magnetic Card Reader36 VX670 INSTALLATION GUIDE3Swipe the card through the magnetic card reader.Figure 23 Using the Magnetic Card Reader
VX670 INSTALLATION GUIDE 37CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Vx670 terminal. PowerVx670 terminal: 9 V DC; 4.0 A DC Power PackUL, ITE listed, Class 2 power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 8.6 - 9.4V DC 4.0 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 90%; no condensationVx670 ExternalDimensionsFor Vx670 Terminals:•Length: 169 mm (6.7 in)•Width: 81 mm (3.2 in)•Depth: 60 mm (2.4 in)
SPECIFICATIONSVx670 External Dimensions38 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 39CHAPTER 4MaintenanceThe Vx670 terminal and base stations have no user-maintainable parts. Cleaning theTerminalTo clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx670 battery stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTION Avoid touching the contacts in the raised area in the center of the Vx670 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCESmart Card Reader40 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 41CHAPTER 5VeriFone Service and SupportFor Vx670 terminal problems, contact your local VeriFone representative or service provider. For Vx670 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Returning aTerminal orSmart Batteryfor ServiceBefore returning a Vx670 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx670 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only). To Return a Terminalfor Service1Get the following information from the printed labels on the bottom of each Vx670 terminal, smart battery, or sled module to be returned:•Product ID, including the model and part number. For example, “Vx670” and “M267-XXX-XXX-xxx.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTE International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.
VERIFONE SERVICE AND SUPPORTAccessories and Documentation42 VX670 INSTALLATION GUIDEcComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Vx670 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx670 terminal).AccessoriesandDocumentationVeriFone produces the following accessories and documentation for the Vx670 terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cord fits your needs.Thermal PrinterPaperCRM0047-20 CRM0047 in 20-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packagesNOTE One MRA number must be issued for each Vx670 terminal you return to VeriFone, even if you are returning several of the same model.CPS11224-3B-R DC power pack (universal)21973-01 AC power cord (US)
VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX670 INSTALLATION GUIDE 43VeriFone CleaningKit02746-01 Cleaning KitTelephone LineCord00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectorsDocumentationFor Vx670 Terminals:Vx670 Certifications and Regulations Sheet VPN 24000Vx670 Quick Installation Guide VPN 24001Vx670 Reference Manual VPN 24004Vx670 Base and Dongle Quick Installation Guide VPN 24005Vx670 Standard Base Quick Installation Guide VPN 24006
VERIFONE SERVICE AND SUPPORTAccessories and Documentation44 VX670 INSTALLATION GUIDE
VX670 INSTALLATION GUIDE 45CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx670 terminal. If you have problems operating your Vx670 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Vx670 terminal and steps you can take to resolve them are listed. Terminal DoesNot Start•Ensure that the smart battery charge state is not below the critically low level. •Recharge or replace the smart battery. •Ensure that you pressed the ENTER/ON key for approximately 3 seconds, until the unit lights up.Terminal DisplayDoes not ShowCorrect/ReadableInfo•Recharge or replace the battery.•Connect the Vx670 terminal into a known-good power supply (if you have one) to see if this clears the problem.If the problem persists, contact your local VeriFone representative for assistance.NOTE The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESSmart Battery Will Not Charge46 VX670 INSTALLATION GUIDESmart BatteryWill Not ChargeThe Vx670 smart battery must initially receive a full charge to calibrate its full charge capacity.Spare Battery inBase Station WillNot Charge(Need info for this section)Blank DisplayWhen the Vx670 terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer Does NotPrintIf the printer does not work properly:•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.NOTE Allow the Vx670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
TROUBLESHOOTING GUIDELINESPrinter Paper JamVX670 INSTALLATION GUIDE 47•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.Printer PaperJamIf paper jams inside the printer:•Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Installing the Paper Roll.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.PeripheralDevice Does NotWorkIf any peripheral device (PINpad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the Vx670 terminal serial port may be defective. Try a different serial cable. See Install the battery (see Figure 16)..•If the problem persists, contact your local VeriFone representative.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process48 VX670 INSTALLATION GUIDE•Ensure that you are swiping cards properly. With the Vx670 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 23). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check the Telephone Line.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check the Telephone Line.Check the Telephone Line•Disconnect the telephone line from the Vx670 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.
VX670 INSTALLATION GUIDE 49INDEXAaccessories 42documentation 43ordering 43power packs 42telephone line cord 43thermal printer paper 42VeriFone cleaning kit 43BBase Station 30batteriesextending the battery life 29See also smart batterybattery modeVx670 27Ccable adapters 17cleaning kit 43connection ports 17serial 17USB device 18USB host 18contact VeriFone 41Ddial out problemstroubleshooting 46displaystroubleshooting 45, 46documentation 42acronym definitions 6conventions 6ordering 43Eelectrical considerations 14, 23electrostatic discharges 23prevention 23environmental factors 14FFull-Featured Base Station 30HHandy-Link connector 17Iinstallation 9connecting the terminal power pack 25connecting the terminal to a telephone line 19MSAM cardholders 23MSAM cards 23terminal location 13unpacking the shipping carton 14Kkeypadstroubleshooting 47Mmaintenancecleaning the terminal 39cleaning the terminal contacts 39returning a battery for repair or replacement 41returning a terminal for repair or replacement 41MSAM cardholders 23MSAM cards 23Ppaper jamstroubleshooting 47paper rollsfor thermal printers 20, 47installation 20peripheralstroubleshooting 47power packsAC version 42connecting 25
INDEXS50 VX670 INSTALLATION GUIDEDC version 42ordering 42printer paperordering 42printerstroubleshooting 46Sservicereturning a battery for repair or replacement 41returning a terminal for repair or replacement 41SIM cardsfor GSM models 24smart battery 29battery life 29charging 29conserving power 27disposal 29features 27installation 28recharging 29removal 29troubleshooting 46spare batteriescharging on the Full-Featured Base Station 33specificationsDC power pack 37power 37temperature 37Standard Base Station 30Ttechnical supportcontacting VeriFone 41returning a battery for repair or replacement 41returning a terminal for repair or replacement 41telephone line connections 19telephone line cordsordering 43terminal featuresgeneral 15terminalsaccessories 42benefits 10cleaning 39documentation 42electrical considerations 14environmental factors 14features 15repair 41replacement 41service and support 41troubleshooting 45, 46thermal printer paperstorage 20thermal printersabout the thermal printer paper 20, 47paper jams 47troubleshooting 46transactionssmart cards 34wireless 34troubleshootingbatteries 46displays 45, 46guidelines 45keypads 47peripherals 47printers 46terminal transactions 47terminals 45, 46UUSB connections 18USB donglesmodem 19serial 19VVeriCentre Appliance Management Suitesimultaneous downloads 10Vx670multi-application capability 11starting on battery power 27Vx670 startupbattery mode 27Wwireless connectionCDMA 11GSM/GPRS 11Wi-Fi 11
INDEXWVX670 INSTALLATION GUIDE 51wireless transactions 34
Vx670Installation GuideVeriFone Part Number 24003, Revision A.3VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com

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