Verifone VX670WIFI VX670 WiFi Point of Sale Terminal User Manual 24003 book
VeriFone Inc VX670 WiFi Point of Sale Terminal 24003 book
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Contents
- 1. Installation Guide
- 2. Users Manual
Installation Guide
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| Document ID | 667546 |
| Application ID | uegAz0+qOgC7Bju4cYAfCQ== |
| Document Description | Installation Guide |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 134.2kB (1677530 bits) |
| Date Submitted | 2006-06-12 00:00:00 |
| Date Available | 2006-06-12 00:00:00 |
| Creation Date | 2006-05-11 13:58:04 |
| Producing Software | Acrobat Distiller 7.0.5 (Windows) |
| Document Lastmod | 2006-05-11 14:51:41 |
| Document Title | 24003_book.book |
| Document Creator | FrameMaker 7.1 |
| Document Author: | rommel_f1 |
Vx670 Installation Guide VeriFone Part Number 24003, Revision A.3 Vx670 Installation Guide © 2006 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. WARNING Do not dispose of the Vx670 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number 24003, Revision A.3 CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expandable Communication Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 11 11 11 11 CHAPTER 2 Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining the Handy-Link Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing SIM Card (GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V 670 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Vx670 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 14 14 15 15 17 17 17 18 19 20 23 24 25 26 27 27 27 28 28 29 29 29 30 30 VX670 INSTALLATION GUIDE C ONTENTS Full-featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering up the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing the Vx670 Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 31 32 32 33 34 34 35 CHAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Vx670 External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 CHAPTER 4 Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 CHAPTER 5 VeriFone Service Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 41 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 42 43 43 43 CHAPTER 6 Troubleshooting Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 45 Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 46 46 46 46 47 47 47 47 I N D E X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 VX670 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the Vx670 terminal. Audience Organization This guide is useful for anyone installing and configuring a Vx670 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the Vx670 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the Vx670 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx670 terminal. Chapter 4, Maintenance. Explains how to maintain your Vx670 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. Related Documentation To learn more about the Vx670 terminal, refer to the following set of documents: Vx670 Certifications and Regulations Sheet VPN 24000 Vx670 Quick Installation Guide VPN 24001 Vx670 Reference Manual VPN 24004 Vx670 Base and Dongle Quick Installation Guide VPN 24005 Vx670 Standard Base Quick Installation Guide VPN 24006 Verix V Operating System Programmer’s Manual VPN 23230 Verix V Tools Programmer’s Manual VPN 23231 VX670 INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PINpad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dustproof, and is intended for indoor use only. The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. NOTE CAUTION WARNING Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 VX670 INSTALLATION GUIDE Acronym Definitions Acronym Definitions AC Alternating Current ATM Automated Teller Machine CDMA Code Division Multiple Access CR Check Reader EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication ITP Internal Thermal Printer P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter/Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi-Fi Wireless Fidelity VX670 INSTALLATION GUIDE P REFACE Conventions and Acronyms VX670 INSTALLATION GUIDE CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx670 terminal. The Vx670 terminal represents a revolution for e-payment. The Vx670 device uses a bold ergonomic design that is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input, making it ideal for pay-at-table usage. The Vx670 terminal is a portable, battery-powered device that uses wireless technologies, including Wi-Fi with 802.11g technology and GSM/GPRS. It also features a 128-by-128 pixel display and a speedy thermal printer. NOTE VeriFone ships variants of the Vx670 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, zero or three MSAM cardholders, and/or a SIM cardholder. Figure 1 The Vx670 terminal. VX670 INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Features at a glance • 32-bit ARM9 processor delivers power and usability in a convenient “hand-over” design. • Multi-application operating environment. • 32-bit processing and multi-tasking capabilities. • USB support for VeriFone peripheral devices. • Offers unsurpassed performance on EMV smart card transactions. • Security architecture meets specifications for PCI-PED and sophisticated file authentication. • Max UI design provides large display on small footprint. • Designed to meet the needs of VeriFone solutions reduces development costs. TablePAY, DeliveryPAY, and CarsidePAY markets. breakage. • Spill resistant design forces liquid down and off the front of the terminal. Vx670 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use Lightweight (less than 1 pound), tapered design is compact and stylish and the ergonomic balance allows for convenient terminal hand-off to the consumer for PIN entry or other input. • 128-by-128 pixel display with anti-glare, adjustable contrast, dimming capability, intuitive ATM-style interface, and oversized menu prompts simplify training and reduce calls to the helpdesk. • Large, well-placed, blue backlit keys provide improved tactile response to simplify usage and minimize finger slips. • Integrated high-speed thermal printer prints quickly and silently, and simplified paper loading virtually eliminates paper jams. • Triple-track, high-coercivity card reader handles most magnetic stripe cards. • Optional Base Station with battery charger supports connectivity to a UART module or a 14,400 bps modem via USB dongles. • Accepts all types of payments – including debit. Performance and • Durability 10 and value-added applications. • Backward compatibility with • Drop resistant design minimizes Features and Benefits • Securely supports and runs payment VX670 INSTALLATION GUIDE 32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications. • Exceptional graphics-handling capabilities of display and printer quickly render logos, graphical fonts, and character-based languages. • VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to hundreds of terminals. • Rounded corners and drop-resistant design minimizes breakage. TERMINAL O VERVIEW Features and Benefits • Sealed MSR blade locks out moisture for excellent spill resistance. • Innovative design resists spills by forcing liquid down and off the front of the terminal • Integrated PINpad offers added convenience to handle PIN-based applications. • Uncompromising reliability from VeriFone, the worldwide leader in e-payment. • Complies with RoHS (Restriction of Hazardous Substances) directive of the European Union. True Multi- • Application Capability • 6 MB of memory and the Verix V OS dynamic memory allocation support two or three typical-sized applications on a single terminal. • Vx670 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. Verix EMV Library provides efficient development of other EMV-compliant applications. • VeriShield security architecture meets published specifications for PCI-PED and provides sophisticated file authentication to prevent execution of Primary smart card reader and MSAMs safeguard sensitive financial data and support multiple smart card schemes. unauthorized software on Vx670 terminals. Expandable • Communication • Capabilities • USB Host Port USB Device Port for application debugging RS-232, Serial Port • 14,400 bps Modem • Universal Asynchronous Receiver/Transmitter (UART) module Wireless • Connectivity • Security • • Customers are not tied to a fixed location with the Vx670 wireless terminals – the point of payment can be almost anywhere. “Always-on” wireless connection uses the latest wireless technologies, including GSM/GPRS and Wi-Fi with 802.11g technology for faster transmission and enhanced compatibility with access points and routers. WPA-PSK (pre-shared keys) protects Wi-Fi transactions. Other security features include tamper-resistant construction, adoption of SSL protocols, and VeriShield file authentication. VX670 INSTALLATION GUIDE 11 TERMINAL O VERVIEW Features and Benefits 12 VX670 INSTALLATION GUIDE CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: Selecting Terminal Location • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining the Handy-Link Connector. • Establishing Telephone Line Connections. • Installing the Paper Roll. • Installing/Replacing MSAM Cards. • Installing/Replacing SIM Card (GSM/GPRS Models). • Install the battery (see Figure 16).. • Connecting the Terminal Power Pack. • Using the Smart Battery. • Vx670 Battery Behavior (No Power Cord). • Installing the Smart Battery. • Charging the Smart Battery. • Using the Vx670 Base Station. • Placing the Vx670 Terminal Onto the Base Station. • Attaching the USB Dongles to the Base Station. • Charging the Spare Battery on the Base Station. • Conducting Wireless Transactions. • Conducting Smart Card Transactions. • Using the Magnetic Card Reader. Use the following guidelines when selecting a location for your Vx670 terminal. Ease of Use • • Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. VX670 INSTALLATION GUIDE 13 TERMINAL S ETUP Unpacking the Shipping Carton • Environmental • Factors CAUTION Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • • Unpacking the Shipping Carton Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx670 is a secure product and any tampering may cause the terminal to cease to function properly. To unpack the 1 Shipping Carton Remove and inspect the following items: • Terminal • Power pack • Telephone line cord • Power cord • Battery pack • Paper roll 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx670 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. 14 VX670 INSTALLATION GUIDE TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the Vx670 terminal (see Figure 2). INTERNAL THERMAL PRINTER (AT THE BACK) INDICATOR LED ATM-STYLE FUNCTION KEYS MAGNETIC CARD READER TERMINAL DISPLAY PROGRAMMABLE FUNCTION KEYS ALPHA KEY TELEPHONE-STYLE KEYPAD ENTER KEY CANCEL KEY CLEAR KEY SMART CARD READER Figure 2 Vx670 Terminal Features (Front Panel) Front Panel The front panel includes the following features: • A terminal display, backlit LCD screen. • Five types of keys: a A 12-key, telephone-style keypad. b Six ATM-style function keys, labeled F0 to F5, to the right of the LCD screen. c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. VX670 INSTALLATION GUIDE 15 TERMINAL S ETUP Examining Terminal Features • A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON. • An internal thermal printer at the back of the terminal. • A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions. • A SAM (security access module) compartment, built into the bottom of the terminal. The Vx670 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. NOTE 16 VX670 INSTALLATION GUIDE VeriFone ships variants of the Vx670 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration. TERMINAL S ETUP Examining the Handy-Link Connector Examining the Handy-Link Connector The Handy-Link connector is a cell phone style connector that supports a wide variety of communication ports via cable adapters. CELL PHONE STYLE CONNECTOR USB HOST SERIAL PORT (COM 1) USB DEVICE Figure 3 The Vx670 Handy-Link Connector Cable Adapters The cable adapters enable the Vx670 terminal to connect to ..... (need content and images of cable adapters for this section, or are these the same as the ports shown above?) Connection Ports The Vx670 terminal has one primary port that uses the Handy-Link connector to support the following peripherals through the use of cable adapters: Serial Port (COM 1) A 4-Wire RS232 port with TX, RX, RTS, and CTS signals. This port will provide for “back-to-back” download capability. VX670 INSTALLATION GUIDE 17 TERMINAL S ETUP Examining the Handy-Link Connector USB Host A 2-Wire USB Host port for external peripherals. A connector adaptor provides for standard USB host connection. USB Device A 2-Wire USB device port connected directly to the PC’s USB ports. This port is mainly for debugging purposes. NOTE A Base Station may be provided with the Vx670 terminal. A full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack. Turn the terminal upside down to view the Vx670 terminal’s primary port. Figure 4 shows the primary port for the Vx670 terminal. Figure 4 WARNING The Vx670 Primary Port (Bottom View) Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Install the battery (see Figure 16).. USB Connection Aside from the Handy-Link connector that connects to the primary port, the Vx670 unit has a USB port that supports a modem or an RJ45 connector. (need more info and new images for this section; is this the same as the USB port attached to the Handy-Link cable?) 18 VX670 INSTALLATION GUIDE TERMINAL S ETUP Establishing Telephone Line Connections USB Dongle – Modem A modem in the form of a USB dongle is provided with the Vx670 terminal. The USB Dongle – Modem provides communication via a telephone line at speeds of up to 14,400 bps. The USB Dongle – Modem can also be connected to the fullfeature Base Station when the terminal is in the station. USB Dongle – Serial The USB Dongle – Serial provides the Vx670 terminal with a serial communication port for backward compatibility. It is designed to accommodate the RJ45 connector. The USB Dongle - Serial can also be connected to the full-feature Base Station when the terminal is placed in the station. Establishing Telephone Line Connections Connect the USB Dongle – Modem to the USB port of the Handy-Link connector, which is connected to the Vx670 terminal. Connect the telephone cord to the modem, then route the other end directly to a telephone wall jack (see Figure 5). HANDY-LINK CONNECTOR USB PORT USB DONGLE - MODEM Figure 5 WARNING Vx670 Telephone Connection Via Modem To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. VX670 INSTALLATION GUIDE 19 TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the Vx670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area. To Install a Paper Roll 1 Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 6 20 VX670 INSTALLATION GUIDE Unlocking the Printer Cover TERMINAL S ETUP Installing the Paper Roll 2 Lift the printer cover up and back. Figure 7 Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure 8). 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 8 Removing Partial Paper Roll 5 Hold the roll so the paper feeds from the bottom of the roll (see Figure 10). VX670 INSTALLATION GUIDE 21 TERMINAL S ETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray. Figure 9 Loading Paper Roll 7 Pull paper up past the glue residue from the printer tray. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. Figure 10 22 VX670 INSTALLATION GUIDE Closing Paper Roll Cover TERMINAL S ETUP Installing/Replacing MSAM Cards 9 Tear the paper off against the serrated plastic strip in the printer. Installing/ Replacing MSAM Cards When you first receive your Vx670 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace 1 MSAMs Place the terminal upside down on a soft, clean surface to protect the lens from scratches. 2 Remove the battery. Figure 11 Removing the Smart Battery 3 After removing the battery, the MSAM compartments are exposed. 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. VX670 INSTALLATION GUIDE 23 TERMINAL S ETUP Installing/Replacing SIM Card (GSM/GPRS Models) 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 12). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3. Figure 12 NOTE Installing MSAM Card Before inserting the MSAM card, position it as shown in Figure 12, with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly. 6 Install the battery (see Figure 16). Installing/ The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module) Replacing SIM card. Use the following procedure to replace or install a SIM card. Card 1 Place the terminal upside down on a soft, clean surface to protect the lens (GSM/GPRS from scratches. Models) 2 Remove the battery. Figure 13 Removing the Smart Battery 3 After removing the battery, the SIM compartment is exposed. The SIM card holder is labeled RADIO SIM. 24 VX670 INSTALLATION GUIDE TERMINAL S ETUP Connecting the Terminal Power Pack 4 Insert the SIM into the cardholder. NOTE There is only one SIM slot, but there are multiple SAM slots. Make sure you insert the SIM card into the SIM slot, as shown in Figure 14. Figure 14 Inserting SIM Card 5 Install the battery (see Figure 16). Connecting the Terminal Power Pack CAUTION When you have finished connecting optional peripheral(s), you are ready to connect the Vx670 terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. The Vx670 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. VX670 INSTALLATION GUIDE 25 TERMINAL S ETUP Using the Smart Battery To Connect the 1 Terminal Power Pack Insert the round barrel connector into the power port in the Handy-Link connector, as shown in Figure 15. Figure 15 Vx670 Power Pack Connection 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Using the Smart Battery NOTE The Vx670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx670 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected. The Vx670 device can be equipped with two types of battery packs, the standard battery pack and the high-capacity battery pack. 26 VX670 INSTALLATION GUIDE TERMINAL S ETUP V x 670 Battery Behavior (No Power Cord) Standard Battery Pack The standard battery has a capacity of 1250mAh. It is suited for WiFi and pay-attable applications where frequent charging is required. High-Capacity Battery Pack The high-capacity battery pack is larger than the standard battery pack and is more suitable for GPRS/CDMA applications. Smart Battery The following are features of the smart battery: Features • Two Li-ion cells • • NOTE Vx670 Battery Behavior (No Power Cord) NOTE A fuel gauge module that • monitors state of charge (voltage and percentage of capacity), • communicates with the terminal (charge parameters and status), • determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and • automatically shuts down when cell voltage is extremely low. A safety circuit that • prevents cell damage from overcharge, over-discharge, or overheating, and • activates when the battery is left in an unused terminal for extended periods. Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. When you have finished connecting optional peripheral(s), you are ready to power the Vx670 terminal from the attached battery. If you connect the Vx670 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down through a series of short beeps until the terminal displays the startup screen. VX670 INSTALLATION GUIDE 27 TERMINAL S ETUP Installing the Smart Battery When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Manual Shutdown Hold the red key down through a series of short beeps until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx670 terminal shuts down. NOTE Installing the Smart Battery When the terminal has no power, the screen is blank and the green LED indicator is not lit. The Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown in Figure 16. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. Figure 16 28 VX670 INSTALLATION GUIDE Install the Smart Battery TERMINAL S ETUP Charging the Smart Battery Removal To remove the Vx670 smart battery, press the locking tab and pull the smart battery from its slot. Figure 17 Charging the Smart Battery Detaching the Smart Battery from the Vx670 Terminal After unpacking your Vx670 terminal, install the battery and connect the power pack to the unit for 6 hours. It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained. NOTE The Vx670 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Vx670 Terminal Onto the Base Station. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. Battery Life The Vx670 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. VX670 INSTALLATION GUIDE 29 TERMINAL S ETUP Using the V x 670 Base Station Using the Vx670 Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are two types of Base Station, the standard model and the full-featured model. Standard Base The standard Base Station can charge the Vx670 terminal. However, it does not Station have any external ports and has a single LCD to indicate power status. Figure 18 The Vx670 Standard Base Station Full-featured Base The full-featured Base Station can charge the Vx670 terminal while charging an Station extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 19 30 VX670 INSTALLATION GUIDE The Vx670 Full-Featured Base Station TERMINAL S ETUP Using the V x 670 Base Station For more information on charging the spare battery on the Full-Featured Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering up the Use the procedure in this section to connect the Vx670 Base Station to a power Base Station source. 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station. 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector. VX670 INSTALLATION GUIDE 31 TERMINAL S ETUP Placing the V x 670 Terminal Onto the Base Station Placing the V 670 Terminal Onto the Base Station NOTE The Vx670 terminal can be placed on the Base Station when not in use or to charge the battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station). The Full-Featured Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. Attaching the USB Dongles to the Base Station NOTE 32 VX670 INSTALLATION GUIDE While the Vx670 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. External devices can include modems and RS232 devices. The full-featured Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports. TERMINAL S ETUP Charging the Spare Battery on the Base Station 1 Insert the USB dongle into the USB port located at the back of the Base Station. Figure 20 Insert External Dongle Into USB Port 2 After inserting the external dongle into the USB port, place the Vx670 terminal onto the Base Station (see Powering up the Base Station). 3 Connect the peripheral to the external dongle. Charging the The Full-Featured Base Station can charge the Vx670 terminal while charging an Spare Battery on extra battery pack. the Base Station 1 Connect the Base Station to a power source (see Powering up the Base Station) 2 Place the spare battery pack onto the Base Station as shown in Figure 21. Figure 21 Put Spare Battery Pack Into the Base Station VX670 INSTALLATION GUIDE 33 TERMINAL S ETUP Conducting Wireless Transactions 3 Place the Vx670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time. Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Conducting Smart Card Transactions Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position a smart card with the contacts facing upward (see Figure 22). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 34 VX670 INSTALLATION GUIDE TERMINAL S ETUP Using the Magnetic Card Reader 3 Remove the card only when the application indicates the transaction is complete. Figure 22 CAUTION Using the Magnetic Card Reader Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. The Vx670 terminal supports credit/debit card transactions. To Conduct a Credit/ 1 Debit Card Transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 23. VX670 INSTALLATION GUIDE 35 TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader. Figure 23 36 VX670 INSTALLATION GUIDE Using the Magnetic Card Reader CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx670 terminal. Power DC Power Pack Vx670 terminal: 9 V DC; 4.0 A UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.0 A Barrel connector polarity: Temperature • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: -30° to + 60° C (-22° to 140° F) • Relative humidity: 5% to 90%; no condensation Vx670 External For Vx670 Terminals: Dimensions • Length: 169 mm (6.7 in) • Width: 81 mm (3.2 in) • Depth: 60 mm (2.4 in) VX670 INSTALLATION GUIDE 37 S PECIFICATIONS V x 670 External Dimensions 38 VX670 INSTALLATION GUIDE CHAPTER 4 Maintenance The Vx670 terminal and base stations have no user-maintainable parts. Cleaning the Terminal To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx670 battery stay clean and unbent. CAUTION Avoid touching the contacts in the raised area in the center of the V 670 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. VX670 INSTALLATION GUIDE 39 M AINTENANCE Smart Card Reader 40 VX670 INSTALLATION GUIDE CHAPTER 5 VeriFone Service and Support For Vx670 terminal problems, contact your local VeriFone representative or service provider. For Vx670 product service and repair information: Returning a Terminal or Smart Battery for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx670 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only). International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries. To Return a Terminal 1 for Service Get the following information from the printed labels on the bottom of each Vx670 terminal, smart battery, or sled module to be returned: • Product ID, including the model and part number. For example, “Vx670” and “M267-XXX-XXX-xxx.” • Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following: a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. VX670 INSTALLATION GUIDE 41 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx670 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: • Assigned MRA number(s). • VeriFone serial number assigned to the Vx670 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit. • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx670 terminal). Accessories and Documentation Power Pack Thermal Printer Paper 42 VeriFone produces the following accessories and documentation for the Vx670 terminal. When ordering, please refer to the part number in the left column. • VeriFone online store at www.store.verifone.com • USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. CPS11224-3B-R DC power pack (universal) 21973-01 AC power cord (US) CRM0047-20 CRM0047 in 20-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packages VX670 INSTALLATION GUIDE VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation VeriFone Cleaning Kit 02746-01 Cleaning Kit Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectors Documentation For Vx670 Terminals: Vx670 Certifications and Regulations Sheet VPN 24000 Vx670 Quick Installation Guide VPN 24001 Vx670 Reference Manual VPN 24004 Vx670 Base and Dongle Quick Installation Guide VPN 24005 Vx670 Standard Base Quick Installation Guide VPN 24006 VX670 INSTALLATION GUIDE 43 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 44 VX670 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx670 terminal. If you have problems operating your Vx670 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Vx670 terminal and steps you can take to resolve them are listed. NOTE The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does • Not Start • • Terminal Display • Does not Show • Correct/Readable Info Ensure that the smart battery charge state is not below the critically low level. Recharge or replace the smart battery. Ensure that you pressed the ENTER/ON key for approximately 3 seconds, until the unit lights up. Recharge or replace the battery. Connect the Vx670 terminal into a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local VeriFone representative for assistance. VX670 INSTALLATION GUIDE 45 TROUBLESHOOTING G UIDELINES Smart Battery Will Not Charge Smart Battery Will Not Charge NOTE The Vx670 smart battery must initially receive a full charge to calibrate its full charge capacity. Allow the Vx670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. NOTE Spare Battery in Base Station Will Not Charge Blank Display The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. (Need info for this section) When the Vx670 terminal display screen does not show correct or clearly readable information: • Check terminal power connection. • Remove and reapply power to the terminal. • Check all cable connections and verify that the telephone line is properly connected. • If the problem persists, contact your local VeriFone service provider. Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Does Not If the printer does not work properly: Print • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. • 46 VX670 INSTALLATION GUIDE Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. TROUBLESHOOTING G UIDELINES Printer Paper Jam • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Printer Paper If paper jams inside the printer: Jam • Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Peripheral If any peripheral device (PINpad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the Vx670 terminal serial port may be defective. Try a different serial cable. See Install the battery (see Figure 16).. • If the problem persists, contact your local VeriFone representative. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Transactions Fail To Process • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. • If the problem persists, contact your local VeriFone representative. There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. VX670 INSTALLATION GUIDE 47 TROUBLESHOOTING G UIDELINES Transactions Fail To Process • Ensure that you are swiping cards properly. With the Vx670 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 23). • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check the Telephone Line. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • Contact your VeriFone distributor or service provider. • If the manual transaction does not process, proceed to Check the Telephone Line. Check the Telephone Line 48 VX670 INSTALLATION GUIDE • Disconnect the telephone line from the Vx670 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. INDEX environmental factors 14 accessories 42 documentation 43 ordering 43 power packs 42 telephone line cord 43 thermal printer paper 42 VeriFone cleaning kit 43 installation 9 connecting the terminal power pack 25 connecting the terminal to a telephone line 19 MSAM cardholders 23 MSAM cards 23 terminal location 13 unpacking the shipping carton 14 Base Station 30 batteries extending the battery life 29 See also smart battery battery mode Vx670 27 cable adapters 17 cleaning kit 43 connection ports 17 serial 17 USB device 18 USB host 18 contact VeriFone 41 dial out problems troubleshooting 46 displays troubleshooting 45, 46 documentation 42 acronym definitions 6 conventions 6 ordering 43 electrical considerations 14, 23 electrostatic discharges 23 prevention 23 Full-Featured Base Station 30 Handy-Link connector 17 keypads troubleshooting 47 maintenance cleaning the terminal 39 cleaning the terminal contacts 39 returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 MSAM cardholders 23 MSAM cards 23 paper jams troubleshooting 47 paper rolls for thermal printers 20, 47 installation 20 peripherals troubleshooting 47 power packs AC version 42 connecting 25 VX670 INSTALLATION GUIDE 49 I NDEX DC version 42 ordering 42 printer paper ordering 42 printers troubleshooting 46 service returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 SIM cards for GSM models 24 smart battery 29 battery life 29 charging 29 conserving power 27 disposal 29 features 27 installation 28 recharging 29 removal 29 troubleshooting 46 spare batteries charging on the Full-Featured Base Station 33 specifications DC power pack 37 power 37 temperature 37 Standard Base Station 30 technical support contacting VeriFone 41 returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 telephone line connections 19 telephone line cords ordering 43 terminal features general 15 terminals accessories 42 benefits 10 cleaning 39 documentation 42 50 VX670 INSTALLATION GUIDE electrical considerations 14 environmental factors 14 features 15 repair 41 replacement 41 service and support 41 troubleshooting 45, 46 thermal printer paper storage 20 thermal printers about the thermal printer paper 20, 47 paper jams 47 troubleshooting 46 transactions smart cards 34 wireless 34 troubleshooting batteries 46 displays 45, 46 guidelines 45 keypads 47 peripherals 47 printers 46 terminal transactions 47 terminals 45, 46 USB connections 18 USB dongles modem 19 serial 19 VeriCentre Appliance Management Suite simultaneous downloads 10 V 670 multi-application capability 11 starting on battery power 27 Vx670 startup battery mode 27 wireless connection CDMA 11 GSM/GPRS 11 Wi-Fi 11 I NDEX wireless transactions 34 VX670 INSTALLATION GUIDE 51 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com Vx670 Installation Guide VeriFone Part Number 24003, Revision A.3
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