Verifone VX680GPRSCTLS POINT OF SALES TERMINAL User Manual Vx680 book
VeriFone Inc POINT OF SALES TERMINAL Vx680 book
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VeriFone Part Number DOC268-003-EN-A, Revision A.3
VERIFONE
CONFIDENTIAL
REVISION A.3
Vx680
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC268-003-EN-A, Revision A.3
Vx680 Installation Guide
© 2009 VeriFone, Inc.
VERIFONE
CONFIDENTIAL
REVISION A.3
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING Do not dispose of the Vx680 Li-ion smart battery in a fire. Li-ion batteries must be recycled or
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VX680 INSTALLATION GUIDE 3
VERIFONE
CONFIDENTIAL
REVISION A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Considerations for Bluetooth® Comm Base Station. . . . . . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Bluetooth® Comm Base Station (for Bluetooth® variant) . . . . . . . . . . . . . . . 21
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Vx680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Bluetooth® Comm Base Station Connector Sockets . . . . . . . . . . . . . . . . . . 23
Mounting the Bluetooth® Comm Base Station . . . . . . . . . . . . . . . . . . . . . . . 24
Power Connection to the Bluetooth® Comm Base Station . . . . . . . . . . . . . . 25
Telephone Line Connection to the Bluetooth® Comm Base Station. . . . . . . 25
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing/Replacing SIM Card (GSM/GPRS Models Only) . . . . . . . . . . . . . . . . 31
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CONTENTS
4VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 39
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 40
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Bluetooth® Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CHAPTER 5
VeriFone Service
and Support Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 49
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CONTENTS
VX680 INSTALLATION GUIDE 5
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 6
Troubleshooting
Guidelines Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 53
Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth®
variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 54
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CONTENTS
6VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 7
VERIFONE
CONFIDENTIAL
REVISION A.3
PREFACE
This guide is your primary source of information for setting up and installing the
Vx680 terminal.
Audience
This guide is useful for anyone installing and configuring a Vx680 terminal. Basic
descriptions of the terminal features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the Vx680 terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the Vx680 terminal.
It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Vx680 terminal.
Chapter 4, Maintenance. Explains how to maintain your Vx680 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the Vx680 terminal, refer to the following set of documents:
Vx680 Certifications and Regulations Sheet VPN DOC268-001-EN-A
Vx680 Quick Installation Guide VPN DOC268-002-EN-A
Vx680 Reference Manual VPN DOC268-004-EN-A
Vx680 Full-Featured Base and Dongle Quick
Installation Guide
VPN DOC268-006-EN-A
Vx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A
Verix EOS Volume I: Operating System
Programming Manual
VPN DOC00301
Verix EOS Volume II: Operating System and
Communications Programmers Manual
VPN DOC00302
Verix EOS Volume III: Operating System
Programming Tools Reference Manual
VPN DOC00303
PREFACE
Conventions and Acronyms
8VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work
with the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
The lightning symbol is
used as a warning when
bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CDMA Code Division Multiple Access
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
ITP Internal Thermal Printer
LCD Liquid Crystal Display
PREFACE
Conventions and Acronyms
VX680 INSTALLATION GUIDE 9
VERIFONE
CONFIDENTIAL
REVISION A.3
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN-Entry Devices
PIN Personal Identification Number
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
UART Universal Asynchronous Transmitter/Receiver
USB Universal Serial Bus
VPN VeriFone Part Number
Wi-Fi Wireless Fidelity
Table 2 Acronym Definitions
Acronym Definitions
PREFACE
Conventions and Acronyms
10 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 11
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the Vx680 terminal, the smallest all-in-
one wireless handheld payment device. This terminal packs a wallop: large color/
touch display, blazing fast processor, abundant memory, the latest PCI 2.0
security, and integrated contactless; all in the same familiar small Vx670 form
factor.
The Vx680 terminal is a portable, battery-powered device designed to fit
comfortably to the hands and is ideal for consumer-facing applications. It features
a vibrant colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It
supports a variety of communications technologies including: 802.11g WiFI with
WPA2 security support, GPRS, Bluetooth® wireless technology, and CDMA.
Figure 1 The Vx680 terminal
NOTE VeriFone ships variants of the Vx680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, zero or three MSAM cardholders, and/or a SIM
cardholder.
TERMINAL OVERVIEW
Features and Benefits
12 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Features at a glance
Features and
Benefits
Vx680 terminals provide the right combination of features and functions including
a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
color/touch display, optional contactless support, and a quiet yet fast internal
thermal printer (ITP).
Exceptional Ease of
Use
•Lightweight (less than 1 pound), tapered design, compact, stylish and the
ergonomic balance allows convenient terminal hand-off to the consumer for
PIN entry or other input
•Large 3.5” color TFT display for boundless application possibilities and easy
readability under diverse lighting conditions
•Large, well-placed and blue backlit keys provide improved tactile response to
simplify usage and minimize finger slips
•38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and
dual tear bar that allows receipts to be ripped in any direction
•Quiet, fast integrated thermal printer with a rear placement to maximize the
user interface area
•Vertical magnetic stripe card reader with an extended blade for optimal card
reading
•Touchscreen for icon-based applications or electronic signature capture
support
•Optional hands-free holster is available that fits to the server’s or clerk’s belt
so that the POS device can be quickly removed and easily handed to the
customer
•400 mHz ARM11 RISC processor
delivers power and usability in a
convenient “hand-over” design
•Securely supports and runs payment
and value-added applications along
with signature capture
•Multi-application operating
environment •Offers unsurpassed performance on
EMV smart card transactions
•Advanced memory architecture to
meet tomorrow’s needs with support
for 192 MB
•Max UI design provides large 3.5”
color QVGA display, and large blue
backlit keys for easier viewing
•Backward compatibility with
VeriFone solutions help reduces
development costs
•Adds vibrant color and touchscreen
to the smallest purpose-built wireless
payment device
•Drop resistant design minimizes
breakage •Multiple connectivity and
Contactless options
•32-bit processing and multi-tasking
capabilities •Spill-resistant design forces liquid
down and off the front of the terminal
•Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication
•USB support for VeriFone peripheral
devices
TERMINAL OVERVIEW
Features and Benefits
VX680 INSTALLATION GUIDE 13
VERIFONE
CONFIDENTIAL
REVISION A.3
Performance and
Durability
•Powerful 400 mHz ARM11 processing completes transactions in seconds
•High-capacity 7.2 V 1800 mA lithium-ion battery can easily be swapped with
one hand
•Standard base for drop-and-go charging or optional full-featured base with
spare battery charging
•With USB ports for connection to supported USB peripherals
•Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage
•Sealed MSR blade that locks out moisture for outstanding spill resistance
•192 MB of memory with optional removable SD flash memory
Security
•PCI PED 2.0 approved for debit and other PIN-based transactions
•EMV Level 1 and 2 Type Approval
•Tamper-resistant contruction, SSL protocols, and VeriShield file authentication
•Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption
implementations
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture
•On-screen tap zone (CTLS logo) for optimized user experience
•Contactless version accepts EMV and mag-stripe contactless payments as
well as PIN-based transactions
Communication
Technology
•Vx680 GPRS and 3G: Long-range wireless payment for retailers that have no
physical location limitations
•Vx680 CDMA: Long-range wireless payment for Non-GPRS coverage areas
•Vx680 Wi-Fi: Ideal for retailers that need multiple wireless devices and
traditionally have an existing IP infrastracture
•Vx680 Bluetooth® : Simple, plug-and-play installation for locations that need
short-range wireless capability
TERMINAL OVERVIEW
Features and Benefits
14 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 15
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
•Selecting Terminal Location.
•Unpacking the Shipping Carton.
•Examining Terminal Features.
•Examining Connection Ports.
•Establishing Telephone Line Connections.
•Vx680 Bluetooth® Support.
•Installing the Paper Roll.
•Installing/Replacing MSAM Cards.
•Installing/Replacing SIM Card (GSM/GPRS Models Only).
•Using the Smart Battery.
•Battery Behavior (No Power Cable).
•Installing the Smart Battery.
•Charging the Smart Battery.
•Connecting the Terminal Power Pack.
•Using the Base Station.
•Placing the Terminal Onto the Base Station.
•Attaching the USB Dongles to the Base Station.
•Charging the Spare Battery on the Base Station.
•Conducting Wireless Transactions.
•Conducting Smart Card Transactions.
•Conducting Bluetooth® Transactions.
•Using the Magnetic Card Reader.
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your Vx680 terminal.
Environmental
Factors
•The Vx680 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
TERMINAL SETUP
Unpacking the Shipping Carton
16 VX680 INSTALLATION GUIDE
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REVISION A.3
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the terminal outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Considerations for
Bluetooth® Comm
Base Station
The Bluetooth® Comm Base Station requires the following:
•A power source within two meters.
•A telephone socket within three meters (for PSTN version).
•A location with minimal obstruction for communicating with terminals.
•It is recommended that the Bluetooth® Comm Base Station be installed two
meters from the ground to allow the LEDs to be seen, and the state of the
connection to be confirmed.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Vx680 device is a secure product and any tampering
may cause the terminal to cease to function properly.
To unpack the
Shipping Carton 1Remove and inspect the following items:
•Terminal
•Power pack
•Telephone line cable
•Power cable
•Battery pack
•Paper roll
2Remove all plastic wrapping from the terminal and other components.
CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUP
Examining Terminal Features
VX680 INSTALLATION GUIDE 17
VERIFONE
CONFIDENTIAL
REVISION A.3
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
the terminal.
Examining
Terminal
Features
Before you continue the installation process, notice the features of the
Vx680 terminal (see Figure 2).
Figure 2 Vx680 Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
•A Large 3.5” color TFT and touchscreen display.
CAUTION Do not use a terminal that has been damaged or tampered with. The
Vx680 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
MAGNETIC CARD
TELEPHONE-STYLE
KEYPAD
CLEAR KEY
SMART CARD READER
INDICATOR LED
INTERNAL THERMAL
PRINTER (AT THE BACK)
READER
CANCEL KEY
ENTER KEY
TERMINAL DISPLAY / TOUCHSCREEN
INDICATOR LED
TERMINAL SETUP
Examining Connection Ports
18 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
•Two types of keys:
aA 12-key, telephone-style keypad (keypads may vary in style).
bThree color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
CLEAR, ENTER).
•A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the magnetic stripe down and facing inward, toward the
keypad.
•A green indicator LED indicates power is ON.
•Four indicator LEDs above the terminal display that indicate what process is
being done.
•An internal thermal printer at the back of the terminal.
•A smart card reader, built into the front of the terminal. For directions on how
to use a smart card, see Conducting Smart Card Transactions.
•A SAM (security access module) compartment, built into the bottom of the
terminal. The Vx680 terminal contains an MSAM cardholder to support stored-
value card programs or other merchant card requirements.
Examining
Connection
Ports
The Vx680 terminal has one primary port that supports different peripherals
through the use of various cables.
Figure 3 The Vx680 Primary Port (Bottom View)
NOTE VeriFone ships variants of the Vx680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or an MSAM cardholder. However, the basic
processes described in this guide remain the same, regardless of terminal
configuration.
TERMINAL SETUP
Examining Connection Ports
VX680 INSTALLATION GUIDE 19
VERIFONE
CONFIDENTIAL
REVISION A.3
Power Adapter
Cable
Each Vx680 terminal comes with a power adapter cable (VPN 08641-01-R) that
completes the connection between the power pack and the terminal.
Figure 4 Power Adapter Cable Connection to a Vx680 Terminal
USB Host Cable
The Vx680 terminal also provides a 2-Wire USB Host port (VPN 08640-01-R) to
support for external peripherals. A connector adaptor provides for standard USB
host connection for the Modem Dongle or the RS232 UART Dongle.
Figure 5 USB Host Cable Connection to a Vx680 Terminal
TERMINAL SETUP
Examining Connection Ports
20 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Multiport Adapter
An optional multiport adapter (VPN 08643-01-R) provides connectivity for power,
USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for
deployment or development purposes.
Figure 6 Multiport Adapter Connection to a Vx680 Terminal
USB Modem Dongle
Use the M26-D10-00 USB Modem Dongle to provide the Vx680 terminal with
modem communication over a telephone line at speeds of up to 33,600 bps. It can
also be connected to the full-feature Base Station when the terminal is in the
station (see Attaching the USB Dongles to the Base Station).
USB Serial Dongle
(RS232 UART)
The USB Serial Dongle (VPN M267-D01-00) may be purchased with the Vx680
terminal. It is designed to accommodate the RJ45 connector. The USB Serial
Dongle can also be connected to the full-feature Base Station when the terminal is
placed in the station (see Attaching the USB Dongles to the Base Station).
NOTE Other cables are available for different purposes. Check with your local VeriFone
representative for further information.
NOTE A Base Station may be purchased with the Vx680 terminal or purchased as a
separate option full-feature Base Station has two USB host ports for external
dongles as well as a battery charger slot for charging an extra lithium-ion battery
pack. A standard Base Station does not have any USB ports and is capable of
charging the terminal only and not the extra battery pack.
TERMINAL SETUP
Establishing Telephone Line Connections
22 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Establishing
Telephone Line
Connections
To connect a telephone line:
1Connect one end of the telephone cable to the USB Modem Dongle.
2Connect the USB Modem Dongle to the terminal using the mini-HDMI
Connector (VPN 08640-01-R).
3Route the other end of the telephone cable directly to a telephone wall jack.
Figure 8 Vx680 USB Modem Dongle Connection
WARNING To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA
Certified Telecommunication Line Cable.
USB HOST CABLE
USB MODEM DONGLE
TERMINAL SETUP
Installing the Paper Roll
VX680 INSTALLATION GUIDE 27
VERIFONE
CONFIDENTIAL
REVISION A.3
Installing the
Paper Roll
A fast, quiet thermal printer is built into the Vx680 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper
roll cover.
Figure 13 Unlocking the Printer Cover
CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the
print area.
TERMINAL SETUP
Installing the Paper Roll
28 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
2Lift the printer cover up and back.
Figure 14 Opening the Printer Cover
3Remove any partial roll of paper in the printer tray by lifting it up.
4Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper. Unwind the paper roll past any glue residue.
5Hold the roll so the paper feeds from the bottom of the roll when the terminal is
inverted (see Figure 15).
6Drop the paper roll into the printer tray.
Figure 15 Loading Paper Roll
7Pull paper up past the glue residue on the paper roll.
TERMINAL SETUP
Installing/Replacing MSAM Cards
VX680 INSTALLATION GUIDE 29
VERIFONE
CONFIDENTIAL
REVISION A.3
8Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door.
Figure 16 Closing Paper Roll Cover
9Tear the paper off against the serrated plastic strip in the printer.
Installing/
Replacing MSAM
Cards
When you first receive your Vx680 terminal, you may need to install an MSAM
card or you may need to replace old cards.
To Install/Replace
MSAM 1Power off the terminal.
2Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
CAUTION To prevent damaging the print roller, always gently press down on the paper roll
cover to close it.
CAUTION Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
CAUTION
It is very important that the terminal is powered off before removing the battery.
TERMINAL SETUP
Installing/Replacing MSAM Cards
30 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
3Remove the battery.
Figure 17 Removing the Smart Battery
4After removing the battery, the MSAM compartment is exposed.
5Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
6Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted (see Figure 18).
Figure 18 Installing MSAM Card
7Install the battery (see Figure 21).
NOTE Before inserting the MSAM card, position it as shown in Figure 18, with the card’s
gold contacts facing the smart card reader end of the terminal. The cardholder
connector base has a set of contacts and a notch on one corner to ensure the
MSAM card is positioned correctly. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way. The MSAM
compartment door will not close properly if the MSAM card is installed incorrectly.
TERMINAL SETUP
Installing/Replacing SIM Card (GSM/GPRS Models Only)
VX680 INSTALLATION GUIDE 31
VERIFONE
CONFIDENTIAL
REVISION A.3
Installing/
Replacing SIM
Card (GSM/
GPRS Models
Only)
The Vx680 terminal supports the installation of a SIM (Subscriber Identity Module)
card. Use the following procedure to replace or install a SIM card.
1Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
2Remove the battery.
Figure 19 Removing the Smart Battery
3After removing the battery, the SIM compartment is exposed. The SIM card
holder is labeled RADIO SIM.
4Insert the SIM into the cardholder.
Figure 20 Inserting SIM Card
5Install the battery (see Figure 21).
NOTE There is only one SIM slot and one SAM slot. Make sure you insert the SIM card
into the SIM slot, as shown in Figure 20.
TERMINAL SETUP
Using the Smart Battery
32 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Using the Smart
Battery
The Vx680 terminal uses a Li-ion smart battery (see Accessories and
Documentation for ordering information). The internal logic of the smart battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
Smart Battery
Features
The following are features of the smart battery:
•Two Li-ion cells
•A fuel gauge module that:
•monitors state of charge (voltage and percentage of capacity),
•communicates with the terminal (charge parameters and status),
•determines full charge capacity (on charge cycle and uninterrupted
discharge cycle), and
•automatically shuts down when cell voltage is extremely low.
•A safety circuit that:
•prevents cell damage from overcharge, over-discharge, or overheating,
and
•activates when the battery is left in an unused terminal for extended
periods.
NOTE The Vx680 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.
NOTE •Lithium-ion batteries are not affected by shallow charging. Furthermore, when
the terminal has no external power source or smart battery, the coin cell
battery provides power to the security circuit.
•Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
•Conserve battery power by turning the Vx680 terminal off when not in use. If
the terminal is not to be used for an extended period of time, keep the Lithium-
ion battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cable to the terminal
and plugging the power pack into a wall outlet.
TERMINAL SETUP
Battery Behavior (No Power Cable)
VX680 INSTALLATION GUIDE 33
VERIFONE
CONFIDENTIAL
REVISION A.3
Battery Behavior
(No Power
Cable)
If you connect the Vx680 to a non-battery power source, the terminal shifts to
cabled power mode and starts up automatically, regardless of the battery charge
state.
Manual Startup
Hold the green key down for about 4 seconds until the terminal displays the
startup screen.
When the terminal has power, the terminal lights are activated and the green LED
indicator remains lit.
Manual Shutdown
Hold the red key down for about 4 seconds until the terminal displays the
shutdown verification screen. Keep holding the red key until the Vx680 terminal
shuts down.
NOTE The 4-second power-up delay is for preventing terminal startup if the green key is
accidentally held down. The time required to hold the green key down to power up
the terminal is configurable (for more information, see the Vx680 Reference
Manual – VPN DOC268-004-EN-A).
NOTE If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
NOTE •The 4-second shutdown delay is for preventing terminal shutdown if the red
key is accidentally held down. The time required to hold the red key down to
shut down the terminal is configurable (for more information, see the Vx680
Reference Manual – VPN DOC268-004-EN-A).
•When the terminal has no power, the screen is blank and the green LED
indicator is not lit.
TERMINAL SETUP
Installing the Smart Battery
34 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Installing the
Smart Battery
The Vx680 smart battery fits in a slot on the back of the Vx680 terminal, as shown
in Figure 21. The locking tab clicks when the battery is in place. The slot is keyed,
so that there is only one way to insert the battery.
Figure 21 Installing the Smart Battery
Removal
To remove the Vx680 smart battery, press the locking tab and pull the smart
battery from its slot.
Figure 22 Detaching the Smart Battery from the Vx680 Terminal
TERMINAL SETUP
Connecting the Terminal Power Pack
VX680 INSTALLATION GUIDE 35
VERIFONE
CONFIDENTIAL
REVISION A.3
Connecting the
Terminal Power
Pack
When you have finished installing the smart battery, you are ready to connect the
Vx680 terminal to the provided power source for initial charging.
The Vx680 unit comes with a universal input power pack capable of operating
from voltages of 100VAC to 240VAC.
To Connect the
Terminal Power Pack 1Insert the round barrel connector into the power port in the connector, as
shown in Figure 23.
Figure 23 Vx680 Power Pack Connection
2Insert the AC power cable into the power pack.
3Plug the AC power cable into a wall outlet or powered surge protector.
When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.
CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3,Specifications for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
During a transaction, disconnecting the power by removing the battery or
unplugging the terminal from a wall power while at very low battery charge may
cause transaction data files not yet stored in the terminal memory to be lost.
NOTE To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
TERMINAL SETUP
Charging the Smart Battery
36 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Charging the
Smart Battery
After unpacking your Vx680 terminal, install the battery and connect the power
pack to the unit for 6 hours or until fully charged.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
Battery Life
The Vx680 smart battery can be charged and discharged hundreds of times, but
will eventually wear out. When operating times are noticeably shorter than usual,
it is time to buy a new battery (see Accessories and Documentation for ordering
information).
NOTE The Vx680 terminal’s smart battery is also charged when the terminal is in the
Base Station. For more information, see Placing the Terminal Onto the Base
Station.
NOTE The Vx680 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.
TERMINAL SETUP
Using the Base Station
VX680 INSTALLATION GUIDE 37
VERIFONE
CONFIDENTIAL
REVISION A.3
Using the Base
Station
The primary purpose of the Base Station is to charge the terminal battery and
provide a docking station for the terminal after being used in pay-at-table
environments. The Base Station can be positioned on a countertop or mounted to
the wall.
There are two types of Base Stations, the standard model and the full-feature
model.
Standard Base
Station
The standard Base Station can charge the Vx680 terminal. However, it does not
have any external ports and has a single LCD to indicate power status.
Figure 24 The Vx680 Standard Base Station
Full-Feature Base
Station
The full-feature Base Station can charge the Vx680 terminal while charging an
extra battery pack. In addition, it has two USB ports for external dongles, together
with one LED for power indication and another LED for the charger status.
Figure 25 The Vx680 Full-Feature Base Station
TERMINAL SETUP
Using the Base Station
38 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
For more information on charging the spare battery on the full-feature Base
Station and connecting external dongles to the USB ports, see Charging the
Spare Battery on the Base Station and Attaching the USB Dongles to the Base
Station.
Powering Up the
Base Station
Use the procedure in this section to connect the Vx680 Base Station to a power
source.
1Insert the round barrel connector of the power pack into the power port at the
back of the Base Station.
Figure 26 Connecting the Base Station to a Power Source
2Insert the AC power cable into the power pack.
3Plug the AC power cable into a wall outlet or power surge protector.
4Confirm that the Base Station is powered up as indicated by the solid green
LED.
TERMINAL SETUP
Placing the Terminal Onto the Base Station
VX680 INSTALLATION GUIDE 39
VERIFONE
CONFIDENTIAL
REVISION A.3
Placing the
Terminal Onto
the Base Station
The Vx680 terminal can be placed on the Base Station when not in use for
continuous charging of its battery. External peripherals can also be attached to the
terminal via USB dongles while it is on the Base Station (see Attaching the USB
Dongles to the Base Station).
Figure 27 Placing the Vx680 terminal onto the Base Station
Attaching the
USB Dongles to
the Base Station
While the Vx680 terminal is resting on the Base Station, you can drive external
peripherals through the use of USB dongles. Only one Modem Dongle and one
Serial Dongle can be connected to the Base Station. A second Modem Dongle or
a second Serial Dongle will be ignored by the terminal.
NOTE The full-feature Base Station can also charge a spare battery while it charges the
battery attached to the terminal (see Charging the Spare Battery on the Base
Station).
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
NOTE The full-feature Base Station has USB ports for two external dongles. The
standard Base Station does not have USB ports.
TERMINAL SETUP
Charging the Spare Battery on the Base Station
40 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
1Insert the USB dongle into the USB port located at the back of the Base
Station.
Figure 28 Inserting External Dongle Into USB Port
2After inserting the external dongle into the USB port, place the Vx680 terminal
onto the Base Station (see Powering Up the Base Station).
3Connect the peripheral to the external dongle.
Charging the
Spare Battery on
the Base Station
The full-feature Base Station can charge the Vx680 terminal while charging an
extra battery pack.
1Connect the Base Station to a power source (see Powering Up the Base
Station)
2Place the spare battery pack onto the Base Station as shown in Figure 29.
Figure 29 Putting Spare Battery Pack Into the Base Station
TERMINAL SETUP
Conducting Wireless Transactions
VX680 INSTALLATION GUIDE 41
VERIFONE
CONFIDENTIAL
REVISION A.3
3Place the Vx680 terminal onto the Base Station to charge both the spare and
installed battery packs at the same time.
Figure 30 Charging the Spare and Installed Battery Simultaneously
Conducting
Wireless
Transactions
To conduct a wireless transaction:
•Ensure the terminal is in an optimal position for transmitting.
•Follow the on-screen instructions provided with your application.
Conducting
Smart Card
Transactions
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart
Card Transaction 1Position a smart card with the contacts facing upward (see Figure 31).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
TERMINAL SETUP
Conducting Bluetooth® Transactions
42 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
3Remove the card only when the application indicates the transaction is
complete.
Figure 31 Inserting a Smart Card
Conducting
Bluetooth
®
Transactions
To conduct a Bluetooth® transaction:
•Ensure the terminal is paired with a Bluetooth® Comm Base Station not more
than 100 meters away.
•Follow the on-screen instructions provided with your application.
Using the
Magnetic Card
Reader
The Vx680 terminal supports credit/debit card transactions.
To Conduct a Credit/
Debit Card
Transaction
1Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 32.
CAUTION Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
TERMINAL SETUP
Using the Magnetic Card Reader
VX680 INSTALLATION GUIDE 43
VERIFONE
CONFIDENTIAL
REVISION A.3
3Swipe the card through the magnetic card reader.
Figure 32 Using the Magnetic Card Reader
TERMINAL SETUP
Using the Magnetic Card Reader
44 VX680 INSTALLATION GUIDE
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CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 45
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Vx680 terminal.
Power
12V DC 2.0 A
DC Power Pack
UL, ITE listed, LPS power supply:
aInput rated: 100 - 240V AC, 50/60 Hz
bOutput rated: 12V DC 2.0 A
Barrel connector polarity:
Temperature
•Operating temperature: -10° to 50° C (14° to 122° F)
•Relative humidity: 5% to 90%; non-condensing
External
Dimensions
•Length: 168 mm (6.6 in)
•Width: 82 mm (3.2 in)
•Depth: 58 mm (2.3 in)
SPECIFICATIONS
External Dimensions
46 VX680 INSTALLATION GUIDE
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CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 47
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 4
Maintenance
The Vx680 terminal and base stations have no user-maintainable parts.
Cleaning the
Terminal
To clean the terminal and base station, use a clean cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the Vx680 battery stay clean and unbent.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
CAUTION Avoid touching the contacts of the Vx680 battery and the recessed area on the
terminal. Finger oils tarnish contacts, causing bad connections. When operating
on battery power and experiencing a high occurrence of bad or incomplete data
transfers, clean the contacts.
MAINTENANCE
Smart Card Reader
48 VX680 INSTALLATION GUIDE
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CONFIDENTIAL
REVISION A.3
VX680 INSTALLATION GUIDE 49
VERIFONE
CONFIDENTIAL
REVISION A.3
CHAPTER 5
VeriFone Service and Support
For Vx680 terminal problems, contact your local VeriFone representative or
service provider.
For Vx680 product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Returning a
Terminal or
Smart Battery
for Service
Before returning a Vx680 terminal, smart battery, or base station to VeriFone, you
must obtain an MRA number. The following procedure describes how to return
one or more Vx680 terminals, smart batteries, or base stations for repair or
replacement (U.S. customers only).
To Return a Terminal
for Service 1Get the following information from the printed labels on the bottom of each
Vx680 terminal, smart battery, or sled module to be returned:
•Product ID, including the model and part number. For example, “Vx680”
and “M268-XXX-XXX-xxx.”
•Serial number (S/N nnn-nnn-nnn)
2Obtain the MRA number(s) by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding service, return, or replacement of
terminals or batteries.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
50 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the Vx680 terminal, smart battery, or
base station you are returning for service or repair (terminal serial
numbers are located on the bottom of the unit.
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Vx680 terminal).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
Vx680 terminal. When ordering, please refer to the part number in the left column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Power Pack
Contact your local VeriFone distributor to determine which power pack or
power cable fits your needs.
Thermal Printer
Paper
CRM0047-20 Thermal paper in 20-roll bulk package
VeriFone Cleaning
Kit
02746-01 Cleaning Kit
Spare Battery
24016-01-R Vx680 spare battery
NOTE One MRA number must be issued for each Vx680 terminal you return to VeriFone,
even if you are returning several of the same model.
CPS11224-3B-R DC power pack (universal)
21973-01 AC power cable (US)
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VX680 INSTALLATION GUIDE 51
VERIFONE
CONFIDENTIAL
REVISION A.3
USB Host Cable
08640-01-R Vx680 USB Host Cable
Modem Dongle
24123-01-R Vx680 Modem Dongle
Serial Dongle
24122-01-R Vx680 Serial Dongle
Telephone Line
Cable
00124-17 2.1-meter (7-foot) telephone line cable, black, with
modular RJ11-type connectors
Documentation
Vx680 Certifications and Regulations Sheet VPN DOC268-001-EN-A
Vx680 Quick Installation Guide VPN DOC268-002-EN-A
Vx680 Reference Manual VPN DOC268-004-EN-A
Vx680 Full-Featured Base and Dongle Quick
Installation Guide
VPN DOC268-006-EN-A
Vx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A
Verix EOS Volume I: Operating System Programmers
Manual
VPN DOC00301
Verix EOS Volume II: Operating System and
Communication Programmers Manual
VPN DOC00302
Verix EOS Volume III: Operating System Programming
Tools Reference Manual
VPN DOC00303
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
52 VX680 INSTALLATION GUIDE
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REVISION A.3
VX680 INSTALLATION GUIDE 53
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REVISION A.3
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your Vx680 terminal successfully. Typical examples
of malfunction you may encounter while operating your Vx680 terminal and steps
you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
•Ensure that the smart battery charge state is not below the critically low level.
•Recharge or replace the smart battery.
•Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
Terminal Display
Does not Show
Correct/
Readable Info
•Recharge or replace the battery.
•Connect the Vx680 terminal into a known-good power supply (if you have one)
to see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
NOTE The Vx680 terminal comes equipped with tamper-evident labels. The Vx680 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See Chapter
3, Specifications, for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant)
54 VX680 INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.3
Terminal is
Unable to Go
Online and
Displays
Connection
Failure (for
Bluetooth
®
variant)
•Check that the Green LED on the Bluetooth® Comm Base Station is lit.
•Ensure that the Bluetooth® Comm Base Station’s power adapter is plugged in
and switched ON at the mains.
•Connect the Vx680 terminal into a known-good power supply (if you have one)
to see if this clears the problem.
•Ensure that the terminal is paired with the required Bluetooth® Comm Base
Station.
•If the problem persists, contact your local VeriFone representative for
assistance.
Smart Battery
Will Not Charge
The Vx680 smart battery must initially receive a full charge to ensure proper
operation.
Spare Battery in
Base Station Will
Not Charge
When the spare battery is installed in the base for charging, the Base LED will
flash amber if the battery is charging, or stay solid green if the battery is fully
charged. If the battery is not charged and the LED does not flash amber, check
the contacts on the battery and in the terminal base to make sure they are clean.
Also, try charging a known good battery to see if the problem is with the base or
with the battery. If the problem persists, contact your local VeriFone
representative.
NOTE •Allow the Vx680 terminal to remain connected to the power pack for 6 hours
to ensure the battery receives a full charge.
•Lithium-ion batteries are not affected by shallow charging. Furthermore, when
the terminal has no external power source or battery the coin cell battery
provides power to the security circuit.
•Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
•Conserve battery power by turning the Vx680 terminal off when not in use. If
the terminal will not be used for an extended period of time, keep the Lithium-
ion battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cable to the terminal
and plugging the power pack into a wall outlet.
•The Vx680 terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge
a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery
that has been discharged below this critical state.
TROUBLESHOOTING GUIDELINES
Blank Display
VX680 INSTALLATION GUIDE 55
VERIFONE
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REVISION A.3
Blank Display
When the Vx680 terminal display screen does not show correct or clearly readable
information:
•The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•Check terminal power connection.
•Remove and reapply power to the terminal.
•If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•If the problem persists, contact your local VeriFone service provider.
Printer Does Not
Print
If the printer does not work properly:
•Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•Verify that the printer door is properly latched.
•If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper
Jam
If paper jams inside the printer:
•Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
•Remove the damaged paper from the paper roll and clear the feed
mechanism.
•Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING GUIDELINES
Keypad Does Not Respond
56 VX680 INSTALLATION GUIDE
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REVISION A.3
•If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the Vx680 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 32).
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not work, proceed to Check the Telephone
Line.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not process, proceed to Check the Telephone
Line.
WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
VX680 INSTALLATION GUIDE 57
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REVISION A.3
Check the Telephone Line
•Disconnect the telephone line from the Vx680 terminal and connect it to a
working telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local VeriFone representative for
assistance.
Check Pairing with Bluetooth® Comm Base Station (for terminal with
Bluetooth support®)
•Check that the terminal is paired with a Bluetooth® Comm Base Station.
•Check that the Bluetooth® Comm Base Station to which the terminal is paired
is powered ON. The blue LED is lit when the Bluetooth® Comm Base Station
is powered ON.
•If the Bluetooth® Comm Base Station cannot be powered on, pair the terminal
with another available Bluetooth® Comm Base Station.
•When making a transaction, check that the amber LED on the Bluetooth®
Comm Base Station is lit. This means that the Bluetooth® Comm Base Station
is online and, thus, can process transactions.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
58 VX680 INSTALLATION GUIDE
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REVISION A.3
VERIFONE GLOBAL TEMPLATE USER’S GUIDE 59
VERIFONE
CONFIDENTIAL
REVISION A.3
INDEX
A
accessories 50
documentation 51
ordering 51
power packs 50
telephone line cord 51
thermal printer paper 50
VeriFone cleaning kit 50
B
Base Station 37
batteries
extending the battery life 36
See also smart battery
battery mode
Vx680 33
Bluetooth® Comm Base Station
connector sockets 23
mounting the 24
power connection to the 25
requirements 16
telephone line connection to the 25
use of 21
C
cleaning kit 50
cleaning kits
ordering 50
connection ports 18
contact VeriFone 49
D
dial out problems
troubleshooting 55
displays
troubleshooting 53, 55
documentation 50
acronym definitions 8
conventions 8
ordering 51
E
electrical considerations 16, 29
electrostatic discharges 29
prevention 29
environmental factors 15
F
full-feature Base Station 37
H
HDMI 8, 22
I
installation 11
connecting the terminal power pack 35
connecting the terminal to a telephone line 22
MSAM cardholder 29
MSAM card 29
terminal location 15
unpacking the shipping carton 16
K
keypads
troubleshooting 56
M
maintenance
cleaning the terminal 47
cleaning the terminal contacts 47
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
MSAM cardholder 29
MSAM card29
P
paper jams
troubleshooting 55
paper rolls
for thermal printers 27, 56
installation 27
power adapter cables 19
INDEX
R
60 VERIFONE GLOBAL TEMPLATE USER’S GUIDE
ERIONE
ONFIDENIA
power packs
AC version 50
connecting 35
DC version 50
ordering 50
printer paper
ordering 50
printers
troubleshooting 55
R
RS232 UART 20
S
service
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
SIM cards
for GSM models 31
smart battery 36
battery life 36
charging 36
conserving power 32
disposal 36
features 32
installation 34
recharging 36
removal 34
troubleshooting 54
spare batteries
charging on the Full-Featured Base Station 40
ordering 50
specifications
DC power pack 45
power 45
temperature 45
standard Base Station 37
T
technical support
contacting VeriFone 49
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
telephone line connections 22
telephone line cords
ordering 51
terminal features
general 17
terminals
accessories 50
benefits 12
cleaning 47
documentation 50
electrical considerations 16
environmental factors 15
features 17
repair 49
replacement 49
service and support 49
troubleshooting 53, 55
thermal paper
ordering 50
thermal printer paper
storage 27
thermal printers
about the thermal printer paper 27, 56
paper jams 55
troubleshooting 55
transactions
Bluetooth® 42
smart cards 41
wireless 41
troubleshooting
batteries 54
displays 53, 55
guidelines 53
keypads 56
printers 55
terminal transactions 56
terminals 53, 55
U
USB dongles
modem 20
serial 20
USB host cable 19, 51
USB modem dongles
ordering 51
USB serial dongles 20
ordering 51
VERIFONE
DRAFT
VERIFONE
DRAFT
Vx680 Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
______________________________________________________________________
Manufacturer’s Name VeriFone, Inc.
Manufacturer’s Address VeriFone, Inc.
1400 West Stanford Ranch Road
Suite 200, Rocklin, CA 95765, USA
Declares, that the product
Product Name:V
x680
Model Number: M268-XXX-XX-XXX
Product Options:All
Conforms to the following product specifications:
Safety: IEC 60950-1:2005
EN 60950-1:2006+A11:2009
EMC: EN 55022:2006+A1:2007
EN 55024:1998/A1:2001/A2:2003
EN 61000-3-2:2006
EN 61000-3-3:1995+A1:2001+A2:2005
GSM: EN301 489-1 V1.8.1
EN301 489-7 V1.3.1
RFID: EN 301 489-1 V 1.8.1
EN 301 489-3 V 1.4.1 (2002-08)
EN 300 330-1 V 1.5.1 (2006-04)
EN 300 330-2 V 1.3.1 (2006-04)
RF Spectrum Efficiency: EN 301 511, V 9.0.2
SAR: EC Recommendation 1999/519/EC
Supplementary Information:
We hereby declare that the device complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive
2004/108/EC, R&TTE Directive 1999/5/EC, and carries the CE Mark Directive (93/68/EEC) accordingly.
Dated: October 22, 2009
Fanny Wong
Director of Engineering, Program Management Office
Rocklin, CA, USA
European contact for regulatory topics only: VeriFone UK Ltd.
Symphony House
7 Cowley Business Park
High Street
Cowley Uxbridge, UB8 2AD
United Kingdom
Tel: +44-1895-275275
FCC Regulations:
This mobile device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation.
This mobile device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiated radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user‘s authority to operate the equipment.
The antenna(s) used for this transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to
radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
Government.
The exposure standard for wireless mobile devices employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests
for SAR are conducted using standard operating positions accepted by the FCC with the
device transmitting at its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the actual SAR level of
the device while operating can be well below the maximum value. This is because the
device is designed to operate at multiple power levels so as to use only the poser required to
reach the network. In general, the closer you are to a wireless base station antenna, the
lower the power output.
The highest SAR value for the device as reported to the FCC when tested for use when worn
on the body, as described in this user guide, is 0.468 W/kg. (Body-worn measurements
differ among device models, depending upon available accessories and FCC requirements.)
While there may be differences between the SAR levels of various devices and at various
positions, they all meet the government requirement.
The FCC has granted an Equipment Authorization for this device with all reported SAR
levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information
on this device is on file with the FCC and can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid/ after searching on FCC ID: B32VX680GPRSCTLS.
This device is compliance with SAR for general population /uncontrolled exposure limits in
ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods
and procedures specified in OET Bulletin 65 Supplement C.
