Verifone VX680WIFI Point of Sale Terminal User Manual VX 680 Installation Guide
VeriFone Inc Point of Sale Terminal VX 680 Installation Guide
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user manual 1 of 2
VeriFone Part Number DOC268-003-EN-C, Revision C.4
R
EVISION
C.4
VX 680
Installation Guide
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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC268-003-EN-C, Revision C.4
VX 680 Installation Guide
© 2011 VeriFone, Inc.
R
EVISION
C.4
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VX 680 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 1
Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Considerations for Bluetooth® AP Charging Base Station . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multi-port Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
USB Serial Dongle (RS-232 UART) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Bluetooth® Access Point (AP) Charging Base (Bluetooth® Interface) . . . . . 22
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VX 680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bluetooth® AP Charging Base Station Connector Sockets . . . . . . . . . . . . . 25
Mounting the Bluetooth® AP Charging Base Station . . . . . . . . . . . . . . . . . . 26
Power Connection to the Bluetooth® AP Charging Base Station . . . . . . . . . 27
Telephone Line Connection to the Bluetooth® AP Charging Base Station. . 28
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing the SIM or R-UIM Card (GPRS and CDMA Models). . . . . . . . . . . . . . 33
Installing/Replacing SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CONTENTS
4VX 680 INSTALLATION GUIDE
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Full-Featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Bluetooth® Access Point Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Mounting the Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 44
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 44
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Conducting Bluetooth® Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CHAPTER 5
VeriFone Service
and Support Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 53
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
CONTENTS
VX 680 INSTALLATION GUIDE 5
CHAPTER 6
Troubleshooting
Guidelines Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 57
Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . 58
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
CONTENTS
6VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 7
PREFACE
This guide is your primary source of information for setting up and installing the
VX 680 terminal.
Audience
This guide is useful for anyone installing and configuring a VX 680 terminal. Basic
descriptions of the terminal features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal.
Provides information on how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 680 terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 680 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the VX 680 terminal, refer to the following set of documents:
VX 680 Certifications and Regulations Sheet VPN DOC268-001-EN-A
VX 680 Quick Installation Guide VPN DOC268-002-EN-A
VX 680 Reference Guide VPN DOC268-004-EN-A
VX 680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A
VX 680 Full-Featured Base and Dongle Quick
Installation Guide
VPN DOC268-006-EN-A
VX 680 CDMA Certifications and Regulations
Sheet
VPN DOC268-012-EN-A
Verix eVo Volume I: Operating System
Programming Manual
VPN DOC00301
Verix eVo Volume II: Operating System and
Communications Programmers Manual
VPN DOC00302
Verix eVo Volume III: Operating System
Programming Tools Reference Manual
VPN DOC00303
PREFACE
Conventions and Acronyms
8VX 680 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work
with the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
The lightning symbol is
used as a warning when
bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
PREFACE
Conventions and Acronyms
VX 680 INSTALLATION GUIDE 9
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
BT Bluetooth
CDMA Code Division Multiple Access
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Transmitter/Receiver
USB Universal Serial Bus
VPN VeriFone Part Number
Wi-Fi Wireless Fidelity
PREFACE
Conventions and Acronyms
10 VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 11
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the VX 680 terminal. This terminal
features a large color and touchscreen display, fast processor, abundant memory,
PCI 2.0 and PCI 3.0 security, and integrated contactless features.
The VX 680 terminal is a portable, battery-powered device designed to fit
comfortably during handheld consumer-facing applications. It features a vibrantly
colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a
variety of communications technologies including: 802.11g Wi-FI with WPA2
security support, GPRS, Bluetooth® wireless technology, and CDMA.
Figure 1 The VX 680 Terminal
NOTE
VeriFone ships variants of the VX 680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM
cardholder.
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TERMINAL OVERVIEW
Features and Benefits
12 VX 680 INSTALLATION GUIDE
Features at a Glance
The following are the features of VX 680:
Features and
Benefits
VX 680 terminals provide the right combination of features and functions including
a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad,
color touchscreen display, optional contactless support, and a quiet yet fast
internal thermal printer (ITP).
Exceptional Ease of
Use
•Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.
•Large 3.5” color TFT display for boundless application possibilities and easy
readability under various lighting conditions.
•Large, blue backlit keys provide tactile response to simplify usage and
minimize finger slips.
•38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and
dual tear bar that allow receipts to be torn in any direction.
•Quiet and fast integrated thermal printer with a rear placement to maximize
the user interface area.
•Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
•Touchscreen for icon-based applications or electronic signature capture
support.
•Optional hands-free holster is available that fits the server’s or clerk’s belt so
that the POS device can be quickly removed and easily handed to the
customer.
•400 MHz ARM11 RISC processor
delivers power and usability in a
convenient “hand-over” design.
•Securely supports and runs payment
and value-added applications along
with signature capture.
•Multi-application operating
environment.
•Offers unsurpassed performance on
EMV smart card transactions
•Advanced memory architecture to
meet tomorrow’s needs with support
for 192 MB.
•Max UI design provides large 3.5” color
QVGA display, and large blue backlit
keys for easier viewing.
•Backward compatibility with VeriFone
solutions help reduces development
costs.
•Adds vibrant color and touchscreen to
the smallest purpose-built wireless
payment device.
•Drop-resistant design minimizes
breakage.
•Multiple connectivity and Contactless
options.
•32-bit processing and multi-tasking
capabilities.
•Spill-resistant design forces liquid down
and off the front of the terminal.
•Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
•USB support for VeriFone peripheral
devices.
TERMINAL OVERVIEW
Features and Benefits
VX 680 INSTALLATION GUIDE 13
Performance and
Durability
•Fast transactions due to powerful 400 MHz ARM11 processor.
•High-capacity 7.2 V 1800 mA Li-ion battery.
•Standard base for drop-and-go charging or optional full-featured base with.
spare battery charging.
•USB ports for connection to supported USB peripherals.
•Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
•192 MB of memory with optional removable SD flash memory.
Security
•PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based
transactions.
•EMV Level 1 and 2 Type Approval.
•Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
•Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption
implementations.
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•On-screen tap zone (CTLS logo) for optimized user experience
•Contactless version accepts EMV and mag-stripe contactless payments as
well as PIN-based transactions.
Communication
Technology
•VX 680 GPRS and 3G: Long-range wireless payment for retailers that have no
physical location limitations.
•VX 680 CDMA: Long-range wireless payment for Non-GPRS coverage areas.
•VX 680 Wi-Fi: Ideal for retailers that need multiple wireless devices and have
existing IP infrastracture.
•VX 680 Bluetooth® : Simple, plug-and-play installation for locations that need
short-range wireless capability.
TERMINAL OVERVIEW
Features and Benefits
14 VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 15
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedures. You will learn about:
•Selecting Terminal Location.
•Unpacking the Shipping Carton.
•Examining Terminal Features.
•Examining Connection Ports.
•Establishing Telephone Line Connections.
•VX 680 Bluetooth® Support.
•Installing the Paper Roll.
•Installing and Replacing MSAM Cards.
•Installing the SIM or R-UIM Card (GPRS and CDMA Models).
•Installing and Replacing SD Card.
•Installing the Smart Battery.
•Using the Smart Battery.
•Battery Behavior (No Power Cable).
•Removing the Smart Battery.
•Charging the Smart Battery.
•Connecting the Terminal Power Pack.
•Using the Base Station.
•Mounting the Terminal Onto the Base Station.
•Attaching the USB Dongles to the Base Station.
•Charging the Spare Battery on the Base Station.
•Conducting Wireless Transactions.
•Conducting Smart Card Transactions.
•Conducting Bluetooth® Transactions
•Using the Magnetic Card Reader.
•Using the Stylus.
TERMINAL SETUP
Selecting Terminal Location
16 VX 680 INSTALLATION GUIDE
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your VX 680 terminal.
Environmental
Factors
•The VX 680 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the terminal outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Considerations for
Bluetooth® AP
Charging Base
Station
The Bluetooth® AP Charging Base Station requires the following:
•A power source within two meters.
•A telephone socket within three meters (for PSTN version).
•A location with minimal obstruction for communicating with terminals.
•It is recommended that the Bluetooth® AP Charging Base Station be installed
two meters from the ground to allow the LEDs to be seen, and the state of the
connection to be confirmed.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUP
Unpacking the Shipping Carton
VX 680 INSTALLATION GUIDE 17
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 680 device is a secure product and any tampering
may cause the terminal to cease to function properly.
To unpack the
Shipping Carton 1Remove and inspect the following items:
•Terminal
•Power pack
•Telephone line cable
•Power cable
•Battery pack
•Paper roll
2Remove all plastic wrapping from the terminal and other components.
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION
Do not use a terminal that has been damaged or tampered with. The
VX 680 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
TERMINAL SETUP
Examining Terminal Features
18 VX 680 INSTALLATION GUIDE
Examining
Terminal
Features
Before you continue the installation process, notice the features of the
VX 680 terminal (see Figure 2).
Figure 2 VX 680 Terminal Features (Front Panel)
9;
;
§
§
MAGNETIC CARD
TELEPHONE-STYLE
KEYPAD
CLEAR KEY
SMART CARD READER
INDICATOR LED INTERNAL THERMAL
PRINTER (AT THE BACK)
TERMINAL DISPLAY / TOUCHSCREEN
STYLUS
ENTER KEY
CANCEL KEY
READER
TERMINAL SETUP
Examining Connection Ports
VX 680 INSTALLATION GUIDE 19
Front Panel
The front panel includes the following features:
•A Large 3.5” color TFT and touchscreen display.
•Two types of keys:
aA 12-key, telephone-style keypad (keypads may vary in style).
bThree color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
•A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the magnetic stripe down and facing inward, toward the
keypad.
•A green indicator LED indicates power is ON.
•An internal thermal printer at the back of the terminal.
•A smart card reader, built into the front of the terminal. For directions on how
to use a smart card, see Conducting Smart Card Transactions.
•A stylus, inserted on top of the terminal above the screen.
•A SAM (security access module) compartment, built into the bottom of the
terminal inside the printer compartment. The VX 680 terminal contains an
MSAM cardholder to support stored-value card programs or other merchant
card requirements.
Examining
Connection
Ports
The VX 680 terminal has one primary port that supports different peripherals
through the use of various cables.
Figure 3 The VX 680 Primary Port (Bottom View)
NOTE
VeriFone ships variants of the VX 680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or an MSAM cardholder. However, the basic
processes described in this guide remain the same, regardless of terminal
configuration.
TERMINAL SETUP
Examining Connection Ports
20 VX 680 INSTALLATION GUIDE
Power Adapter
Cable
Each VX 680 terminal comes with power adapter cable (VPN CBL268-004-01-A)
that completes the connection between the power pack and the terminal.
Figure 4 Power Adapter Cable Connection to a VX 680 Terminal
USB Host Cable
The VX 680 terminal also provides a 2 wire USB host port (VPN CBL268-003-01-
A) for supporting external peripherals. A connector adaptor provides for standard
USB host connection for the Modem Dongle or the RS-232 UART dongle.
Figure 5 USB Host Cable Connection to a VX 680 Terminal
TERMINAL SETUP
Examining Connection Ports
VX 680 INSTALLATION GUIDE 21
Multi-port Adapter
An optional multi-port adapter (VPN 08643-01-R) provides connectivity for power,
USB host, USB device, and COM1 (RS-232 UART). This cable is used only for
deployment or development purposes.
Figure 6 Multi-port Adapter Connection to a VX 680 Terminal
USB Modem Dongle
Use the USB Modem Dongle (VPN 24123-04-R) to provide the VX 680 terminal
with modem communication over a telephone line at speeds of up to 33,600 bps.
It can also be connected to the full-featured Base Station (see Attaching the USB
Dongles to the Base Station).
&20
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NOTE
Other cables are available for different purposes. Check with your local VeriFone
representative for further information.
NOTE
The VX 680 WiFi/BT variant does not support the USB modem dongle
connection.
TERMINAL SETUP
Examining Connection Ports
22 VX 680 INSTALLATION GUIDE
USB Serial Dongle
(RS-232 UART)
The USB Serial Dongle (VPN 24122-04-R) is designed to accomodate the RJ45
connector and it may be purchased with the VX 680 terminal. The USB Serial
Dongle can also be connected to the full-featured Base Station (see Attaching the
USB Dongles to the Base Station).
Bluetooth
®
Access
Point (AP) Charging
Base (Bluetooth
®
Interface)
The Bluetooth® AP Base Station relays wireless data received from the VX 680
terminal via modem and then transmits back the response to the terminal.
Figure 7 VX 680 Terminal communicating with a Bluetooth
®
Access
Point (AP) Charging Base
To improve the range performance of the VX 680 terminal, the Bluetooth AP Base
Station should be placed in a position that will service all of the card payment
areas in your premises. The ideal placement is to position the base station within
line of sight of all areas of card acceptance.
NOTE
A Base Station may be purchased with the VX 680 terminal or purchased as a
separate option. The full-featured Base Station has two USB host ports for
external dongles as well as a battery charger slot for charging an extra Li-ion
battery pack. A standard Base Station does not have any USB ports and is
capable of charging the terminal only and not the extra battery pack.
CAUTION
The Modem Dongle and Serial Dongle are intended for use with the VX 680
terminal and Base Station only. They should not be installed or used with any
equipment other than the VX 680 terminal or Base Station.
100 meters
(
TERMINAL SETUP
Establishing Telephone Line Connections
VX 680 INSTALLATION GUIDE 23
Establishing
Telephone Line
Connections
The VX 680 supports telephone line connections through a USB Modem Dongle
connected to the phone cable.
To connect a telephone line
1Connect one end of the telephone cable to the USB Modem Dongle.
2Connect the USB Modem Dongle to the terminal using the mini-HDMI
Connector (VPN CBL268-003-01-A).
3Route the other end of the telephone cable directly to a telephone wall jack.
Figure 8 VX 680 USB Modem Dongle Connection
NOTE
The VX 680 WiFi/BT variant does not support the USB modem dongle
connection.
WARNING
To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA
Certified Telecommunication Line Cable.
USB HOST CABLE
USB MODEM DONGLE
TERMINAL SETUP
VX 680 Bluetooth® Support
24 VX 680 INSTALLATION GUIDE
VX 680
Bluetooth
®
Support
The Bluetooth® variant of the VX 680 terminal uses the Bluetooth® Access Point
(AP) Charging Base Station (VeriFone part numbers include XPBS019 for Silicon
Labs dial modem; see your VeriFone representative for other available bases) to
go online for authorization.
Although up to eight VX 680 terminals can be registered with the same
communications device, only one transaction may be undertaken at a time. It is
recommended that not more than three terminals be paired with a base station.
The VX 680 terminal’s Bluetooth® variant and the Bluetooth® AP Charging Base
Station are both Class 1 Bluetooth® devices providing secure radio
communication up to 100 meters, unobstructed.
The VX 680 terminal’s Bluetooth® variant may be registered (paired) with more
than one base station. It must be paired to secure the communication. Using the
standard menu options provided in Verix Commserver, the terminal may easily be
switched among paired devices.
Any number of VX 680 terminals may be paired with a single base station but the
base station is only able to relay a single transaction at any one time. When more
than three terminals are required on a site, additional base stations suitably
positioned to obtain maximum radio coverage are recommended.
NOTE
The VX 680 terminal’s Bluetooth® variant can only communicate through a base
station to which it has been paired.
TERMINAL SETUP
VX 680 Bluetooth® Support
VX 680 INSTALLATION GUIDE 25
Bluetooth
®
AP
Charging Base
Station Connector
Sockets
Communication with the Bluetooth® Base Stations are encrypted according to the
Bluetooth® Standard. VX 680 terminals that are not paired cannot communicate
with the Bluetooth® AP Charging Base Station.
There are three connector sockets on the Bluetooth® AP Charging Base Station,
as shown in Figure 9:
Power Socket
The Bluetooth® AP Charging Base Station is powered using the Plugtop Adapter
and must be powered ON at all times once the Bluetooth® AP Charging Base
Station has been initialized. The Green LED on the Bluetooth® AP Base Station
will be lit when the power supply is connected.
RJ45 Socket
This would be used for connection to a LAN or ISDN.
Modem Socket
The Bluetooth® AP Charging Base Station has a built-in modem for connecting to
the standard telephone network. The Amber LED is only lit while the Bluetooth®
AP Charging Base Station is online.
.
Figure 9 Connection Ports on the Bluetooth® AP Charging Base
Station (Bottom View)
RJ45
POWER
MODEM
TERMINAL SETUP
VX 680 Bluetooth® Support
26 VX 680 INSTALLATION GUIDE
Mounting the
Bluetooth
®
AP
Charging Base
Station
The base station’s status is shown on its different LED indicators:
•The green LED indicates that the Bluetooth® AP Charging Base Station is
powered ON and capable of communication with other terminals.
•The blue LED is lit when radio connection is made and a paired terminal is
communicating with the Bluetooth® AP Charging Base Station.
•The amber LED is lit when the Bluetooth® AP Charging Base Station is online
and transmitting data using its internal modem.
Figure 10 LED indicators on the Bluetooth® AP Charging Base Station
(
(
MODEM
BLUETOOTH
POWER
TERMINAL SETUP
VX 680 Bluetooth® Support
VX 680 INSTALLATION GUIDE 27
Power Connection
to the Bluetooth
®
AP Charging Base
Station
The Bluetooth® AP Charging Base Station comes with a universal-input power
pack capable of operating from voltages of 100V-240V AC.
To Connect the Power
Pack 1Insert the round barrel connector into the power port on the Bluetooth® AP
Charging Base Station, as shown in Figure 11.
Figure 11 Power Connection to the Bluetooth® AP Charging Base
Station
2Insert the AC power cord into the power pack.
3Plug the AC power cord into a wall outlet or powered surge protector.
4Confirm that the Base Station is powered up as indicated by the solid green
LED.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
TERMINAL SETUP
VX 680 Bluetooth® Support
28 VX 680 INSTALLATION GUIDE
Telephone Line
Connection to the
Bluetooth
®
AP
Charging Base
Station
The VX 680 supports telephone line connections through a USB Modem Dongle
connected to the phone cable. However, the VX 680 WiFi/BT variant does not
support this feature.
To connect a
telephone line to the
Bluetooth® AP Base
1Connect the small connector on the modem cable to the modem port on the
Bluetooth® AP Charging Base Station, as shown in Figure 12.
2Plug the modem cable directly to a telephone wall jack or use a ‘T’ connector if
sharing the telephone line with other equipment.
Figure 12 Telephone Line Connection to the Bluetooth® AP Charging
Base Station
NOTE
The Bluetooth® AP Charging Base Station MUST be connected to the telephone
line at ALL times for all of the terminal’s facilities to function properly.
TERMINAL SETUP
Installing the Paper Roll
VX 680 INSTALLATION GUIDE 29
Installing the
Paper Roll
A fast, quiet thermal printer is built into the VX 680 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper
roll cover.
Figure 13 Unlocking the Printer Cover
2Lift the printer cover up and back.
3Remove any partial roll of paper in the printer tray.
4Loosen the glued leading edge of the new roll of paper or remove the
protective strip, if applicable. Unwind the paper roll past any glue residue.
5Hold the roll so the paper feeds from the bottom of the roll when the terminal is
inverted (see Figure 14).
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the
print area.
TERMINAL SETUP
Installing the Paper Roll
30 VX 680 INSTALLATION GUIDE
6Drop the paper roll into the printer tray.
Figure 14 Loading Paper Roll
7Pull paper up past the glue residue on the paper roll.
8Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door.
Figure 15 Closing Paper Roll Cover
9Tear the paper off against the serrated plastic strip in the printer.
CAUTION
To prevent damaging the print roller, always gently press down on the paper roll
cover to close it.
TERMINAL SETUP
Installing and Replacing MSAM Cards
VX 680 INSTALLATION GUIDE 31
Installing and
Replacing MSAM
Cards
When you first receive your VX 680 terminal, you may need to install an MSAM
card or you may need to replace old cards.
To Install and Replace
MSAM 1Power off the terminal.
2Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
3Unlock the printer cover.
Figure 16 Unlocking the Printer Cover
4Unscrew the latch to expose the MSAM compartment. (see Figure 17)
Figure 17 Exposing the MSAM Compartment
5Remove any previously installed MSAM card by pushing the snap that keeps
the SAM in place.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
TERMINAL SETUP
Installing and Replacing MSAM Cards
32 VX 680 INSTALLATION GUIDE
6Install an MSAM card by placing the card facing the gold contacts down and
carefully snap it on the tab until it is fully inserted.
Figure 18 Installing MSAM Card
7Screw back the MSAM compartment latch.
Figure 19 Closing the Printer Cover
NOTE
Before inserting the MSAM card, position it as shown in Figure 18, with the card’s
gold contacts facing the MSAM compartment. The cardholder connector base has
a set of contacts and a notch on one corner to ensure that the MSAM card fits into
the connector base and positioned correctly. The MSAM compartment door will
not close properly if the MSAM card is installed incorrectly.
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6
TERMINAL SETUP
Installing the SIM or R-UIM Card (GPRS and CDMA Models)
VX 680 INSTALLATION GUIDE 33
8Close the printer cover.
Figure 20 Closing the Printer Cover
Installing the
SIM or R-UIM
Card (GPRS and
CDMA Models)
The VX 680 terminal for GPRS modems supports the installation of a GSM SIM
(Subscriber Identity Module). While the VX 680 terminal for CDMA modems
supports the installation of a R-UIM (Removable User Identity Module). Use the
following procedure to install a SIM or R-UIM card.
To install or replace
the card 1Turn off the terminal.
2Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3Remove the battery.
4Remove the battery to expose the SIM/R-UIM compartment, as shown in
Figure 21.
Figure 21 Removing the Smart Battery
TERMINAL SETUP
Installing the SIM or R-UIM Card (GPRS and CDMA Models)
34 VX 680 INSTALLATION GUIDE
5Insert the SIM or the R-UIM card into the cardholder.
Figure 22 Inserting the SIM or R-UIM Card
6Install the battery (see Figure 24).
NOTE
There is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SIM/
R-UIM card into the SIM slot, as shown in Figure 22.
Before inserting the SIM/R-UIM card, position it as shown in Figure 22, with the
card’s gold contacts facing the compartment. The cardholder connector base has
a set of contacts and a notch to ensure the SIM/R-UIM card is positioned
correctly. The SIM/R-UIM card has a notch on one corner to ensure that it fits into
the connector base in only one way.
6,0
6,0
TERMINAL SETUP
Installing and Replacing SD Card
VX 680 INSTALLATION GUIDE 35
Installing and
Replacing SD
Card
The VX 680 terminal supports the installation of an SD card on certain
configurations. Use the following procedures to replace or install an SD card.
To install or replace
the SD card 1Turn off the terminal.
2Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3Remove the battery (see Figure 21).
4After removing the battery, the SD card compartment is exposed, as shown in
Figure 23. The SD card holder is labeled SD.
5Insert the SD Card into the cardholder.
Figure 23 Installing SD Card
6Install the battery (see Figure 24).
NOTE
There is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SD
card into the SD slot, as shown in Figure 23.
6'
TERMINAL SETUP
Using the Smart Battery
36 VX 680 INSTALLATION GUIDE
Using the Smart
Battery
The VX 680 terminal uses a Li-ion smart battery (see Accessories and
Documentation for ordering information). The internal logic of the smart battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
Smart Battery
Features
The following are features of the smart battery:
•Two Li-ion cells
•A fuel gauge module that:
•monitors state of charge (voltage and percentage of capacity)
•communicates with the terminal (charge parameters and status),
•determines full charge capacity (on charge cycle and uninterrupted
discharge cycle)
•automatically shuts down when cell voltage is extremely low
•A safety circuit that:
•prevents cell damage from overcharge, over-discharge, or overheating
•activates when the battery is left in an unused terminal for extended
periods
NOTE
The VX 680 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.
NOTE
•Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external power source or smart battery, the coin cell battery
provides power to the security circuit.
•Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
•Conserve battery power by turning the VX 680 terminal off when not in use.
Keep the Li-ion battery inserted in the terminal and power up the terminal
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching the power cable to the
terminal and plugging the power pack into a wall outlet.
TERMINAL SETUP
Battery Behavior (No Power Cable)
VX 680 INSTALLATION GUIDE 37
Battery Behavior
(No Power
Cable)
The terminal shifts to cabled power mode and starts up automatically when the
VX 680 is connected to a non-battery power source, regardless of the battery
charge state.
Manual Startup
Hold the green key down for about 4 seconds until the terminal displays the
startup screen.
The terminal lights up and the green LED indicator activates once the power is on.
Manual Shutdown
Hold the red key down for about 4 seconds until the terminal displays the
shutdown verification screen. Keep holding the red key until the VX 680 terminal
shuts down.
NOTE
The 4-second power-up delay prevents terminal startup if the green key is
accidentally held down. The time required to hold the green key down to power up
the terminal is configurable (for more information, see the VX 680 Reference
Guide – VPN DOC268-004-EN-B).
NOTE
The VeriFone copyright screen starts and displays a unique copyright screen
once the terminal loads an application. However, DOWNLOAD NEEDED appears on
screen after the initial VeriFone copyright screen if there is no available
application in the terminal.
NOTE
•The 4-second shutdown delay that prevents terminal shutdown if the red key
is accidentally held down. The time required to hold the red key down to shut
down the terminal is configurable (for more information, see the VX 680
Reference Guide – VPN DOC268-004-EN-B).
•The screen is blank and the green LED indicator is off when the terminal has
no power.
TERMINAL SETUP
Installing the Smart Battery
38 VX 680 INSTALLATION GUIDE
Installing the
Smart Battery
The VX 680 smart battery fits in a slot on the back of the VX 680 terminal, as
shown in Figure 24. The locking tab clicks when the battery is in place. The slot is
keyed, so that there is only one way to insert the battery.
Figure 24 Installing the Smart Battery
Removing the
Smart Battery
To remove the VX 680 smart battery, press the locking tab and pull the smart
battery from its slot.
Figure 25 Detaching the Smart Battery from the VX 680 Terminal
TERMINAL SETUP
Connecting the Terminal Power Pack
VX 680 INSTALLATION GUIDE 39
Connecting the
Terminal Power
Pack
After installing the smart battery, connect the VX 680 terminal to the provided
power source for initial charging.
The VX 680 unit comes with a universal input power pack capable of operating
from voltages of 100V to 240V AC.
To Connect the
Terminal Power Pack 1Insert the round barrel connector into the power port in the connector, as
shown in Figure 26.
Figure 26 VX 680 Power Pack Connection
2Insert the AC power cable into the power pack.
3Plug the AC power cable into a wall outlet or powered surge protector.
The light indicators on the VX 680 appear when the terminal receives power.
Once it loads the application, the terminal starts the initial VeriFone copyright
screen and displays a unique copyright screen. If there is no available application
in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone
copyright screen.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Specifications for detailed power supply specifications.) Obtain
the appropriately rated power supply before continuing with troubleshooting.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
During a transaction, disconnecting the power by removing the battery or
unplugging the terminal from a wall power while at very low battery charge may
cause transaction data files not yet stored in the terminal memory to be lost.
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
TERMINAL SETUP
Charging the Smart Battery
40 VX 680 INSTALLATION GUIDE
Charging the
Smart Battery
After unpacking your VX 680 terminal, install the battery and connect the power
pack to the unit for 6 hours or until fully charged.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
Battery Life
Charging and discharging the VX 680 smart battery hundreds of times will wear
out the battery. Significantly reduced operating times indicate the need for battery
replacement (see Accessories and Documentation for ordering information).
NOTE
The terminal charges the VX 680 smart battery when the terminal is in the Base
Station. For more information, see Mounting the Terminal Onto the Base Station.
NOTE
The VX 680 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
WARNING
Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.
TERMINAL SETUP
Using the Base Station
VX 680 INSTALLATION GUIDE 41
Using the Base
Station
The primary purpose of the Base Station is to charge the terminal battery and
provide a docking station for the terminal after being used in pay-at-table
environments. The Base Station can be positioned on a countertop or mounted to
the wall.
There are three types of Base Stations: the standard model, the full-featured
model and the Bluetooth
®
Access Point Charging Base.
Standard Base
Station
The standard Base Station can charge the VX 680 terminal. However, it does not
have any external ports and has a single LED to indicate power status.
Figure 27 The VX 680 Standard Base Station
Full-Featured Base
Station
The full-featured Base Station can charge the VX 680 terminal while charging an
extra battery pack. In addition, it has two USB ports for external dongles, together
with one LED for power indication and another LED for the charger status.
Figure 28 The VX 680 Full-Featured Base Station
For more information on charging the spare battery on the full-featured Base
Station and connecting external dongles to the USB ports, see Charging the
Spare Battery on the Base Station and Attaching the USB Dongles to the Base
Station.
TERMINAL SETUP
Powering Up the Base Station
42 VX 680 INSTALLATION GUIDE
Bluetooth
®
Access
Point Charging Base
The Bluetooth® Access Point Charging Base allows the VX 680 WiFi and
Bluetooth®-enabled terminal to connect wirelessly to the network. It has three
LED indicators: power indicator, bluetooth traffic and modem traffic.
Figure 29 The VX 680 Bluetooth Access Point Charging Base Station
Powering Up the
Base Station
Use the procedure in this section to connect the VX 680 Base Stations to a power
source.
To power up the base
station 1Insert the round barrel connector of the power pack into the power port at the
back of the Base Station. For Bluetooth® Access Point Charging Base Station,
see Power Connection to the Bluetooth® AP Charging Base Station.
Figure 30 Connecting the Base Station to a Power Source
2Insert the AC power cable into the power pack.
3Plug the AC power cable into a wall outlet or power surge protector.
4Confirm that the Base Station is powered up as indicated by the solid green
LED.
(
TERMINAL SETUP
Mounting the Terminal Onto the Base Station
VX 680 INSTALLATION GUIDE 43
Mounting the
Terminal Onto
the Base Station
The VX 680 terminal can be placed on the Base Station when not in use for
continuous charging of its battery. External peripherals can also be attached to the
terminal via USB dongles while it is on the Base Station (see Attaching the USB
Dongles to the Base Station).
Figure 31 Placing the VX 680 terminal onto the Base Station
NOTE
The full-featured Base Station can also charge a spare battery while it charges
the battery attached to the terminal (see Charging the Spare Battery on the Base
Station).
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
TERMINAL SETUP
Attaching the USB Dongles to the Base Station
44 VX 680 INSTALLATION GUIDE
Attaching the
USB Dongles to
the Base Station
With the VX 680 mounted on the Base Station, use the USB dongles to connect to
external peripherals. Only one Modem Dongle and one Serial Dongle can be
connected to the Base Station. A second Modem Dongle or a second Serial
Dongle will be ignored by the terminal.
1Insert the USB dongle into the USB port located at the back of the Base
Station.
Figure 32 Inserting External Dongle Into USB Port
2After inserting the external dongle into the USB port, place the VX 680
terminal onto the Base Station (see Powering Up the Base Station).
3Connect the peripheral to the external dongle.
Charging the
Spare Battery on
the Base Station
The full-featured Base Station can charge the VX 680 terminal while charging an
extra battery pack.
1Connect the Base Station to a power source (see Powering Up the Base
Station)
NOTE
The full-featured Base Station has USB ports for two external dongles. The
standard Base Station does not have USB ports.
TERMINAL SETUP
Charging the Spare Battery on the Base Station
VX 680 INSTALLATION GUIDE 45
2Place the spare battery pack onto the Base Station.
Figure 33 Charging a Spare Battery Pack Using the Base Station
3Place the VX 680 terminal onto the Base Station to charge both the spare and
installed battery packs at the same time.
Figure 34 Charging the Spare and Installed Battery Simultaneously
TERMINAL SETUP
Conducting Wireless Transactions
46 VX 680 INSTALLATION GUIDE
Conducting
Wireless
Transactions
To conduct a wireless transaction:
•Ensure the terminal is in an optimal position for transmitting.
•Follow the on-screen instructions provided with your application.
Conducting
Smart Card
Transactions
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart
Card Transaction 1Position a smart card with the contacts facing upward (see Figure 35).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3Remove the card only when the application indicates the transaction is
complete.
Figure 35 Inserting a Smart Card
Conducting
Bluetooth
®
Transactions
To conduct a Bluetooth® transaction:
•Ensure the terminal is paired with the Bluetooth® AP Charging Base Station
not more than 100 meters away.
•Follow the on-screen instructions provided with your application.
CAUTION
Do not remove the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
TERMINAL SETUP
Using the Magnetic Card Reader
VX 680 INSTALLATION GUIDE 47
Using the
Magnetic Card
Reader
The VX 680 terminal supports credit/debit card transactions.
To Conduct a Credit
or Debit Card
Transaction
1Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 36.
3Swipe the card through the magnetic card reader.
Figure 36 Using the Magnetic Card Reader
Using the Stylus
The VX 680 terminal has a touchscreen capability which allows the use of a stylus
on a transaction.
To Use the Stylus 1Remove the stylus from the top portion of the terminal, as shown in Figure 37.
Figure 37 Removing the Stylus
888888888888
TERMINAL SETUP
Using the Stylus
48 VX 680 INSTALLATION GUIDE
2The stylus can be extended. Use this for touchscreen transactions as shown
in Figure 38.
Figure 38 Extending the Stylus
3Loop a piece of cable or string (not supplied) through the stylus hole and the
base of the printer cover to secure the stylus.
Figure 39 Securing the Stylus to the Terminal
VX 680 INSTALLATION GUIDE 49
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX 680 terminal.
Power
12V DC 2.0 A
DC Power Pack
UL, ITE listed, LPS power supply:
aInput rated: 100-240V AC, 50/60 Hz
bOutput rated: 12V DC 2.0 A
Barrel connector polarity:
Temperature
•Operating temperature: 0to 50C (32to 122F)
•Relative humidity: 5% to 90%; non-condensing
External
Dimensions
•Length: 171.5 mm (6.8 in)
•Width: 86 mm (3.4 in)
•Depth: 63 mm (2.5 in)
n
SPECIFICATIONS
External Dimensions
50 VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 51
CHAPTER 4
Maintenance
The VX 680 terminal and Base Stations have no user-serviceable parts.
Cleaning the
Terminal
To clean the terminal and Base Station, use a clean cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner.
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 680 battery stay clean and unbent.
Smart Card
Reader
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
CAUTION
Avoid touching the contacts of the VX 680 battery and the recessed area on the
terminal. Finger oils tarnish contacts, causing bad connections. When operating
on battery power and experiencing a high occurrence of bad or incomplete data
transfers, clean the contacts.
MAINTENANCE
Smart Card Reader
52 VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 53
CHAPTER 5
VeriFone Service and Support
For VX 680 terminal problems, contact your local VeriFone representative or
service provider.
For VX 680 product service and repair information:
•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Returning a
Terminal or
Smart Battery
for Service
Before returning a VX 680 terminal, smart battery, or Base Station to VeriFone,
you must obtain an MRA number. The following procedure describes how to
return one or more VX 680 terminals, smart batteries, or Base Stations for repair
or replacement (U.S. customers only).
To Return a Terminal
for Service 1Get the following information from the printed labels on the bottom of each
VX 680 terminal, smart battery, or sled module to be returned:
•Product ID, including the model and part number. For example, “VX 680”
and “M268-XXX-XX-XXX-2.”
•Serial number (S/N nnn-nnn-nnn)
2Obtain the MRA number(s) by completing one of the following:
aCall VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)
•Include a telephone number where you can be reached and your fax
number.
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding service, return, or replacement of
terminals or batteries.
VERIFONE SERVICE AND SUPPORT
Returning a Terminal or Smart Battery for Service
54 VX 680 INSTALLATION GUIDE
cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
•Address the Subject box with to “VeriFone MRA Dept.”
•Reference the model and part number in the Note box.
3Describe the problem(s).
4Provide the shipping address where the repaired or replacement unit must be
returned.
5Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the VX 680 terminal, smart battery, or
base station you are returning for service or repair (terminal serial
numbers are located on the bottom of the unit.
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 680 terminal).
NOTE
One MRA number must be issued for each VX 680 terminal you return to
VeriFone, even if you are returning several of the same model.
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VX 680 INSTALLATION GUIDE 55
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
VX 680 terminal. When ordering, please refer to the part number in the left
column.
•VeriFone online store at www.store.verifone.com
•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your VeriFone representative
Power Pack
Contact your local VeriFone distributor to determine which power pack or
power cable fits your needs.
Printer Paper
VeriFone Cleaning
Kit
Spare Battery
USB Host Cable
Modem Dongle
Serial Dongle
Telephone Line
Cable
VPN PWR268-001-01-B DC Power Pack (Universal)
VPN CBL000-008-03-A AC Power Cable (US)
VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wide
VPN 02746-01 Cleaning Kit
VPN BPK268-001-01-A VX 680 Spare Battery
VPN CBL268-003-01-A VX 680 USB Host Cable
VPN M267-D80-00 VX 680 Modem Dongle
VPN M267-D08-00 VX 680 Serial Dongle
VPN CBL000-001-01-A 2.1-meter (7-foot) telephone line cable, black,
with modular RJ11-type connectors)
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
56 VX 680 INSTALLATION GUIDE
Documentation
VPN DOC268-001-EN-A VX 680 Certifications and Regulations Sheet
VPN DOC268-002-EN-A VX 680 Quick Installation Guide
VPN DOC268-004-EN-B VX 680 Reference Guide
VPN DOC268-005-EN-A VX 680 Standard Base Quick Installation Guide
VPN DOC268-006-EN-A VX 680 Full-Featured Base and Dongle Quick
Installation Guide
VPN DOC268-012-EN-A VX 680 CDMA Certifications and Regulations Sheet
VPN DOC00301 Verix eVo Volume I: Operating System Programmers
Manual
VPN DOC00302 Verix eVo Volume II: Operating System and
Communication Programmers Manual
VPN DOC00303 Verix eVo Volume III: Operating System Programming
Tools Reference Manual
VX 680 INSTALLATION GUIDE 57
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 680 terminal successfully. Typical
examples of malfunction you may encounter while operating your VX 680 terminal
and steps you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
•Ensure that the smart battery charge state is not below the critically low level.
•Recharge or replace the smart battery.
•Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
Terminal Display
Does Not Show
Correct/
Readable Info
•Recharge or replace the battery.
•Connect the VX 680 terminal into a known-good power supply (if you have
one) to see if this clears the problem.
•If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The VX 680 terminal comes equipped with tamper-evident labels. The VX 680 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Smart Battery Does Not Charge
58 VX 680 INSTALLATION GUIDE
Smart Battery
Does Not Charge
The VX 680 smart battery must initially receive a full charge to ensure proper
operation.
Spare Battery in
Base Station
Does Not Charge
When the spare battery is installed in the base for charging, the Base LED will
flash amber if the battery is charging, or stay solid green if the battery is fully
charged. If the battery is not charged and the LED does not flash amber, check
the contacts on the battery and in the terminal base to make sure they are clean.
Also, try charging a known good battery to see if the problem is with the base or
with the battery. If the problem persists, contact your local VeriFone
representative.
Blank Display
When the VX 680 terminal display screen does not show correct or clearly
readable information:
•The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•Check terminal power connection.
•Remove and reapply power to the terminal.
•If the problem persists, contact your local VeriFone service provider.
NOTE
•Allow the VX 680 terminal to remain connected to the power pack for 6 hours
to ensure the battery receives a full charge.
•Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external power source or battery the coin cell battery provides
power to the security circuit.
•Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
•Conserve battery power by turning the VX 680 terminal off when not in use. If
the terminal will not be used for an extended period of time, keep the Li-ion
battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cable to the terminal
and plugging the power pack into a wall outlet.
•The VX 680 terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge
a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery
that has been discharged below this critical state.
TROUBLESHOOTING GUIDELINES
Terminal Does Not Dial Out
VX 680 INSTALLATION GUIDE 59
Terminal Does
Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•If the problem persists, contact your local VeriFone service provider.
Printer Does Not
Print
If the printer does not work properly:
•Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•Verify that the printer door is properly latched.
•If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper
Jam
If paper jams inside the printer:
•Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
•Remove the damaged paper from the paper roll and clear the feed
mechanism.
•Install a roll of printer paper, as described in Installing the Paper Roll.
•If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
WARNING
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Keypad Does Not Respond
60 VX 680 INSTALLATION GUIDE
Keypad Does
Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail to
Process.
•If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local VeriFone representative.
Transactions
Fail to Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the VX 680 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 36).
•Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not work, proceed to Check the Telephone
Line.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing and Replacing MSAM Cards).
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not process, proceed to Check the Telephone
Line.
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
VX 680 INSTALLATION GUIDE 61
Check the Telephone Line
•Disconnect the telephone line from the VX 680 terminal and connect it to a
working telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local VeriFone representative for
assistance.
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
62 VX 680 INSTALLATION GUIDE
VX 680 INSTALLATION GUIDE 63
INDEX
A
accessories 50
documentation 51
ordering 51
power packs 50
telephone line cord 51
thermal printer paper 50
VeriFone cleaning kit 50
B
Base Station 37
batteries
extending the battery life 36
See also smart battery
battery mode
VX 680 33
C
cleaning kit 50
cleaning kits
ordering 50
connection ports 18
contact VeriFone 49
D
dial out problems
troubleshooting 55
displays
troubleshooting 53, 55
documentation 50
acronym definitions 8
conventions 8
ordering 51
E
electrical considerations 16, 29
electrostatic discharges 29
prevention 29
environmental factors 15
F
full-featured Base Station 37
H
HDMI 8, 22
I
installation 11
connecting the terminal power pack 35
connecting the terminal to a telephone line 22
MSAM cardholder 29
MSAM card 29
terminal location 15
unpacking the shipping carton 16
K
keypads
troubleshooting 56
M
maintenance
cleaning the terminal 47
cleaning the terminal contacts 47
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
MSAM cardholder 29
MSAM card29
P
paper jams
troubleshooting 55
paper rolls
for thermal printers 27, 56
installation 27
power adapter cables 19
power packs
AC version 50
connecting 35
DC version 50
ordering 50
INDEX
R
64 VX 680 INSTALLATION GUIDE
printer paper
ordering 50
printers
troubleshooting 55
R
RS-232 UART 20
R-UIM
for CDMA models 31
S
service
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
SIM cards
for GSM models 31
smart battery 36
battery life 36
charging 36
conserving power 32
disposal 36
features 32
installation 34
recharging 36
removal 34
troubleshooting 54
spare batteries
charging on the Full-Featured Base Station 40
ordering 50
specifications
DC power pack 45
power 45
temperature 45
standard Base Station 37
T
technical support
contacting VeriFone 49
returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49
telephone line connections 22
telephone line cords
ordering 51
terminal features
general 17
terminals
accessories 50
benefits 12
cleaning 47
documentation 50
electrical considerations 16
environmental factors 15
features 17
repair 49
replacement 49
service and support 49
troubleshooting 53, 55
thermal paper
ordering 50
thermal printer paper
storage 27
thermal printers
about the thermal printer paper 27, 56
paper jams 55
troubleshooting 55
transactions
smart cards 41
wireless 41
troubleshooting
batteries 54
displays 53, 55
guidelines 53
keypads 56
printers 55
terminal transactions 56
terminals 53, 55
U
USB dongles
modem 20
serial 20
USB host cable 19, 51
USB modem dongles
ordering 51
USB serial dongles 20
ordering 51
