Verifone VX6903GBTWIFI Point of Sale Terminal User Manual

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VX 685/VX 690
Installation Guide
V NF
VeriFone Part Number DOC260-003-EN-B, Revision B.1
VX 685/VX 690 Installation Guide
© 2014 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC260-003-EN-B, Revision B.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Differences Between VX 685 and VX 690 Terminals . . . . . . . . . . . . . . . . . . . . .
10
10
10
10
11
11
CHAPTER 2
Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining the Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing/Replacing the Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal to Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undocking the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating Dial-up/Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
13
14
14
15
15
16
16
17
18
20
21
21
22
22
23
25
25
25
26
26
27
27
28
29
29
29
29
VX 685/VX 690 INSTALLATION GUIDE
VX 690 Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Bluetooth Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performing a Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . .
30
30
30
35
35
37
37
CHAPTER 3
Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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39
39
39
39
39
39
39
39
39
40
40
40
40
CHAPTER 4
Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cleaning
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessories and Documentation
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
CHAPTER 6
Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
VX 685/VX 690 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
terminal.
Audience
Organization
This guide is useful to anyone installing and configuring the terminal.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal.
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Chapter 2, Setup. Explains setup and installation of the terminal, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
terminal.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Related
Documentation
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
To learn more about the terminal, refer to the following set of documents:
VX 690 Certifications and Regulations Sheet
VPN - DOC260-001-EN
IS
VX 685/VX 690 Reference V
Guide
Verix eVo Volume I: Operating System
VPN - DOC260-002-EN
VX 690 Quick Installation Guide
VPN - DOC260-004-EN
VPN - DOC00301
Programmers Manual
Verix eVo Volume II: Operating System and
Communication Programmers Manual
VPN - DOC00302
Verix eVo Volume III: Operating System
Programming Tools Reference Manual
VPN - DOC00303
VX 685/VX 690 INSTALLATION GUIDE
P REFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS232-type devices do not work
on the VX 685/VX 690
communication port.
NOTE
Document Conventions
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CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lighting symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the terminal near water.
VX 685/VX 690 INSTALLATION GUIDE
P REFACE
Guide Conventions
Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.
Table 2
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Standard
AES
Advanced Encryption Standard Algorithm
API
Application Programming Interface
ARM
Advanced RISC Machine
BBM
Battery Backed Memory
CAPK
Certification Authority Public Key
CBC
Cipher Block Chaining mode
DEA/DES
Data Encryption Algorithm/Standard
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Joint Europay, MasterCard and Visa Standard
MAC
Message Authentication Code
MMU
Memory Management Unit
MSAM
Multiple Secure Access Module
OS
Operating System
PIN
Personal Identification Number
POS
Point-of-Sale
RFID
Radio Frequency Identification
SAM
Secure Access Module
SC
Smart Card (Integrated Chip Card)
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SD
SR
SRAM
UI
USB
Secure DigitalI
IS
Ship V
Release
E Random Access Memory
Static
User Interface
Universal Serial Bus
VX 685/VX 690 INSTALLATION GUIDE
P REFACE
Guide Conventions
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VX 685/VX 690 INSTALLATION GUIDE
CHAPTER 1
Terminal Overview
The terminal is a portable, battery-powered device designed to fit comfortably
during handheld consumer-facing applications. It features a colored 3.5” QVGA
display, touch screen, and backlit spill-resistant keypad. It supports a variety of
communications technologies including GPRS, 3G radio with GPS, and Wi-Fi/BT
technology. Refer to Table 3 for a detailed list of features available on VX 685 and
VX 690.
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Figure 1
VX 685/VX 690 Terminal
VX 685/VX 690 INSTALLATION GUIDE
TERMINAL O VERVIEW
Features and Benefits
Features and
Benefits
The terminal focuses on optimizing cost structure and providing better form factor.
It provides the right combination of features and functions in a sleek, ergonomic
device that fits in the palm of your hand.
Exceptional Ease of •
Use
Bold, ergonomic design is sleek, stylish, and lightweight for conveniently
handing the unit to the consumer for PIN entry or other input.
•
Large 3.5” QVGA display for boundless application possibilities and easy
readability under various lighting conditions.
•
Touchscreen for icon-based applications or electronic signature capture
support.
•
Intuitive telco-style keypad with large, colored control keys and
interchangeably detects key presses from tactile keypad and the touchscreen.
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•
40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and
dual tear bar that allow receipts to be torn in any direction.
•
Quiet and fast integrated thermal printer with a rear placement to maximize
the user interface area.
•
Unidirectional magnetic stripe card reader with an extended blade for optimal
card reading.
Performance and •
Durability •
Fast transactions due to powerful 400 mHz ARM11 processor.
High-capacity 3.7 V 2450 mAh Li-ion battery.
•
Standard base for drop-and-go charging or optional full-featured base with
spare battery charging.
•
USB device and USB Host ports for connection to supported USB peripherals.
•
Rounded corners and drop resistant to three feet on concrete floor to minimize
breakage.
•
192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro
SD flash memory.
Security •
•
PCI 3.X approved for debit and other PIN-based transactions.
•
EMV Level 1 Type Approval.
•
Supports reliable security available including SSL, VeriShield file
authentication, and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless •
Capability
•
10
Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
On-screen tap zone (CTLS logo) for optimized user experience.
VX 685/VX 690 INSTALLATION GUIDE
TERMINAL O VERVIEW
Differences Between VX 685 and VX 690 Terminals
•
Communication •
Technology
•
Differences
Between VX 685
and VX 690
Terminals
Contactless version accepts EMV and mag-stripe contactless payments as
well as PIN-based transactions.
GPRS/3G/GPS: Long-range wireless payment for retailers that have no
physical location limitations.
Bluetooth®: Simple, plug-and-play installation for locations that need shortrange wireless capability.
VX 685 and VX 690 terminals are mostly identical and offer the same general
benefits. It is important to know the differences in their intrinsic features.
Table 3
Features Comparison
Features
VX 685 GPRS
VX 690 3G/BT
Processor
400 MHz ARM 11
400 MHz ARM 11
OS
Verix OS
Verix OS
Memory
64 MB SDRAM/128 MB Flash
64 MB SDRAM/128 MB Flash
Display
3.5” QVGA
3.5” QVGA
Touchscreen
Resistive type
Capacitive Type
Radio
GPRS (Cinterion BGS2-W)
3G (Cinterion PHS8-P)
Bluetooth
NA
Yes
Wi-Fi
NA
Yes
GPS
NA
Yes
Magnetic card reader
Triple Track, bi-directional
Triple track, bi-directional
Smart card reader
ISO 7816, 1.8 V, 3 V, 5 V,
synchronous and
asynchronous cards
ISO 7816, 1.8 V, 3 V, 5 V,
synchronous and
asynchronous cards
SAM slots
SIM
Single
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Micro SD
Audio speaker
USB integrated
Security
NAV
E1 Host/client
NA
SI
ON
Dual
Yes
Yes
1 Host/client
PCI 3.0
PCI 3.0
CTLS
NXP PN512 C2
NXP PN512 C2
Printer
30 lps
30 lps
Battery
3.7 V DC/2450 mAh
3.7 V DC/2450 mAh
Paper roll
40 mm
40 mm
Charger
5 V DC/2.2 A
5 V DC/2.2 A
Dimension (mm)
163 x 78 x 52
163 x 78 x 52
VX 685/VX 690 INSTALLATION GUIDE
11
TERMINAL O VERVIEW
Differences Between VX 685 and VX 690 Terminals
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12
VX 685/VX 690 INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for:
•
Selecting a Location.
•
Unpacking the Shipping Carton.
•
Examining Terminal Features.
•
Examining the Connection Port.
•
Installing/Replacing Paper Roll.
•
Installing/Replacing SIM Card.
•
Installing/Replacing MSAM Cards.
•
Installing/Replacing the Micro SD Card.
•
Connecting Optional Devices.
•
Battery Features.
•
Connecting the Terminal to Power Source.
•
Base Stations.
•
Powering Up the Base.
•
3G, GPRS, and GPS Support.
•
VX 690 Wi-Fi/BT Support.
•
Using the Smart Card Reader.
•
Using the Magnetic Card Reader.
•
Performing a Contactless Smart Card Transaction.
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Selecting a
Location
Use the following guidelines to select a location for the terminal.
Ease of Use •
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet, ECR, or computer connected to the
terminal. For safety, do not string cables or cords across a walkway.
Environmental •
Factors
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
VX 685/VX 690 INSTALLATION GUIDE
13
S ETUP
Unpacking the Shipping Carton
CAUTION
•
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•
Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.
Electrical •
Considerations •
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
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•
Do not use the terminal near water or in moist conditions.
WARNING Due to risk of shock or damage, do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The terminal is a secure product and any tampering can
cause it to cease to function or to operate in an unsecured manner.
To Unpack the 1
Shipping Carton
Remove and inspect the contents of the shipping carton. The terminal ships in
multiple configurations, the carton may include all or any of the following:
•
Terminal
•
Power pack
•
Paper roll
•
Ethernet cable
•
Telephone line cable
2 Remove all plastic wrapping from the terminal and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING Do not use a unit that has been tampered with or damaged. The terminal comes
equipped with tamper-evident labels. If a label or component appears damaged,
please notify the shipping company and your VeriFone service provider
immediately.
14
VX 685/VX 690 INSTALLATION GUIDE
S ETUP
Examining Terminal Features
Examining
Terminal
Features
Before you continue with the installation process, familiarize yourself with the
terminal features:
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Modify Date                     : 2014:04:23 20:50:42+08:00
Has XFA                         : No
XMP Toolkit                     : Adobe XMP Core 4.2.1-c041 52.342996, 2008/05/07-20:48:00
Producer                        : Acrobat Distiller 9.0.0 (Windows)
Creator Tool                    : FrameMaker 7.1
Metadata Date                   : 2014:04:23 20:50:42+08:00
Format                          : application/pdf
Title                           : untitled
Document ID                     : uuid:0035c01d-e27e-4068-aa64-b7300e65a283
Instance ID                     : uuid:fd1176be-51b6-4dc4-b47b-7aba840f6857
Page Layout                     : SinglePage
Page Mode                       : UseOutlines
Page Count                      : 48
Signing Date                    : 2014:04:23 20:50:42+08:00
Signing Authority               : ARE Acrobat Product v8.0 P23 0002337
Annotation Usage Rights         : Create, Delete, Modify, Copy, Import, Export

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