Virgin Pulse VP-SC001 Body Scale User Manual
Virgin Pulse Inc. Body Scale
Users Manual
version:1.0
User Manual
Weight Scale LS102-B3
Thank you very much for selecting the Weight Scale LS102-B3.
Please read the user manual carefully and thoroughly to ensure the safe
usage of this product. Keep the manual for further reference in case you
have problems.
Virgin Pulse
492 Old Connecticut Path, Suite 601, Framingham, MA 01701, USA
FCC ID: 2AKPRVP-SC001
1
Table of Contents
Table of Contents
Specifications
Maintenance
4
5
6
11
11
12
13
10
10
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Error Prompts
Potential Problems During Measurement
When Data Is Transmitting
If Measurement Is Inaccurate
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7
Introduction
Contact Information
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Appendix
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Device Components
Display
Setup
Connecting to Your Mobile Device
4
Your Scale and Its Working Environment
Efficient Use of Your Scale
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12
15
14
Daily Measurement
Replacing the Batteries
FCC Regulations
EMC Guidance
Setting Measurement Unit
Resetting the Scale
Button Functions Progression
Upgrading the Firmware
3
3
General Description
Symbol Meaning
.................................................................................................................. 8
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Warranty
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Overview
User Information
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.............................................................................................................. 9
Before You Start
Troubleshooting
8
................................................................................................................. 7
2 3
Introduction Introduction
To ensure your safety as well as the service life of your scale, please avoid using
the scale under the following circumstances:
Slippery floor such as tile floor
Jumping onto the platform with wet feet
Where there is water
Where the device may be exposed to extreme temperatures, humidity, moisture,
direct sunlight, dust, or salt air
Where there is a risk of electric shock
Where you store chemicals or corrosive gases
In reach of the infants or children
Your Scale and Its Working Environment
Efficient Use of Your Scale
To ensure the accuracy of measurement, please follow below instructions
The warning signs and symbols are essential to ensure the correct and safe use of
this product and to protect you and others from injury. Below are the meanings of
the warning signs and symbols found in this user manual:
Symbol Meaning
Symbol for “MANUFACTURER”
The Bluetooth Logo Symbol for “COMPLIES WITH EU
REQUIREMENTS”
Place the scale on a flat, hard surface. Soft surfaces such as carpet will affect the
performance of the scale.
Always start measurement at the same time and on the same scale located on
the same flat, hard surface to ensure consistency and accuracy of the
measurement.
Intended for use in the domestic setting only.
Avoid storage in the following locations:
General Description
Thank you for selecting Virgin Pulse Weight Scale (LS102-B3). The scale
features weight measurement and result transmission to your mobile device.
This manual contains important safety and care information, and provides step by
step instructions for using the product. Please read the manual thoroughly before
using the product.
Contact Information
For more information about our products, please visit
www.virginpulse.com where you can get customer service, help
with usual problems and customer downloads.
Virgin Pulse
492 Old Connecticut Path, Suite 601, Framingham, MA 01701, USA
Caution: These notes must be
observed to prevent any damage to
the device.
5
4
Before You Start Before You Start
Display Screen
Glass Platform
Setup Button
Battery Compartment
Sensor
Parts Identification
Pound
Kilogram
Data transmitting to the Virgin
Pulse app
Display
Successful Bluetooth Connection
Low Battery
Stone
Setup
Remove the plastic pull tab from the battery
door in the back of the scale.
When the symbol “ ” appears, the device will power off in four seconds. Then you must replace the old
batteries with a new set. Please replace all four batteries at the same time. Do NOT mix the old batteries
with the new ones.
Worn batteries are hazardous waste. Do NOT dispose of them together with the household garbage.
Please refer to the local ordinances and recycling instructions regarding the disposal of the worn batteries.
PULL
The digits "8888" will appear on the display
screen
Place scale down on a hard, flat surface. When the
digits “0.0 lb” are shown on the display, the scale is
ready for use.
1.
2.
3.
CAUTION
7
6
Connecting to Your Mobile Device
Before You Start Overview
To Pair the Scale with the App:
1. Download the free “ Virgin Pulse” app on the App Store or Google Play Store.
2. Turn on Bluetooth on your mobile device and open the Virgin Pulse app. The app
will guide you through the connection and setup process.
NOTES:
•If the scale automatically turns off during the connection process, it has timed out.
This indicates that the mobile device and the scale failed to connect. Please try again
to pair them.
•In shared mode, the scale can only pair with a maximum of 100 users. When the
scale reaches this threshold it will display "FUL" indicating that the device memory is
full and a reset is necessary. Resetting the device will clear all of the stored user
information.
Hold the SETUP button on the back of the scale until you see a flashing Bluetooth
icon (approximately 5 seconds) then release the SETUP button.
Place your mobile device close to the scale. The app will prompt you to pair with
the scale (if Bluetooth is enabled).
After selecting the device, the app will prompt you for a pairing code. Input the
random number that appears on the scale's display. (The diagram uses 288 as an
example)
After the pairing is complete, the scale will display the "[ ]" symbol. The scale will then
power off. The app and the scale are now connected.
The app will show you the following steps:
1.
2.
3.
4.
Daily Measurement
With original SENSE ON patent technology, the scale will
automatically switch on as you step on the platform.
Stand still and keep full contact with the scale until the
display shows the weight and the measurement unit
stops blinking.
When your scale is successfully paired with your mobile device, the Bluetooth is
ON, and the app is open, data will transmit automatically to the Virgin Pulse app.
Data ready to transmit to
the app:
-If transmission
SUCCEEDS, the symbol
disappears;
-If transmission FAILS, the
symbol remains.
Successful Bluetooth
Connection
Do not use new and used batteries together.
Do not use different types of batteries together.
Do not dispose the batteries in fire. Batteries may explode or leak.
Remove batteries if the device is not likely to be used for some time.
Worn batteries are harmful to the environment. Do not dispose with daily garbage. Remove the old batteries
from the device following your local recycling guidelines.
1. Open the battery cover.
2. Install the batteries by matching the correct polarity, as shown on inside the scale's
battery compartment.
3. Replace the battery cover.
CAUTION
The symbol will disappear after successful data transmission. Your
measurement data will be available to view on the Virgin Pulse app.
If the data transmission fails, the symbol will remain on the display. Please take
the measurement again to sync data with the Virgin Pulse app.
Replacing the Batteries
89
OverviewOverview
Setting Measurement Unit
Resetting the Scale
Resetting the scale will restore the scale back to factory settings. It will clear
any pre-set settings (such as units and paired user information). To reset,
please complete the following steps:
1. Press and hold the SETUP button until three dashed lines appear (approximately
16 seconds) then release it. A flashing "CO" message will appear on the display.
2. Once "CO" appears, press and hold the SETUP button for 5 additional seconds
then release it. All of the symbols will appear on the display to indicate that the
reset is complete.
1. When the scale is OFF, press the SETUP button on the back to turn on the
device.
2. Toggle (press) the SETUP button to choose between Lbs, Kg, and St.
3. When you reach the desired unit, stop pressing the button. Scale will turn off
automatically.
4. Place scale on a hard flat surface. It is now ready to take the measurement with
the set units. Appears after holding for
5 seconds. If the button is
released, scale will enter
Bluetooth pairing mode.
Appears after holding for
9-13 seconds. If the button
is released, scale will enter
unit change mode.
Appears after holding for
16 seconds then releasing.
Appears after holding for
5 additional seconds. The
screen indicates that the
scale has been reset.
Progression
The scale contains a single multi-functional SETUP button.
The functions are
below. To land on the intended mode, you must release the SETUP button.
You can set the scale’s units by following steps:
Upgrading the Firmware
When new firmware is available on the server, you will receive a notification on the
Virgin Pulse app. During the firmware upgrade, the scale screen will display a
moving segment to indicate that the firmware upgrade is in progress
and the
percentage progress of the update.
NOTE: The scale's units can also be changed using the Virgin Pulse app.
Step 1 Step 2
NOTES:
1. Cycle repeats after step 6 until the percentage reaches 99.
2. The moving segment will move in a counter clockwise direction every 300ms.
3. Percentage progress and moving segment will not necessarily move at the same
rate and are
independent of each other. Percentage increments by 1.
1 2 3
4 5 6
Example:
10 11
Error Prompts
Error Description Solution
Overload. Applied weight
exceeds 397 lbs. The device
will power off.
Stop using this scale for
measurements greater than 397 lbs.
Low Battery. The
device will power off in
four seconds.
Replace all four batteries at the same
time. Please purchase the correct
batteries (AAA) for replacement.
Potential Problems During Measurement
Troubleshooting
Problem Root Cause Solution
Display does not turn
on when you step on
The device
powers off
automatically
Batteries not yet in
contact.
Worn/ damaged
batteries.
Low battery.
Remove the pull tab in the battery
compartment on the back of the
scale.
(Please refer to Setup section)
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
User Information
Unstable reading. The
device will power off after
thirteen seconds of
instability.
Step off the scale and try again to get a
measurement. Stand still and make
sure that the scale is on a hard, flat
surface.
Weight fluctuates rapidly
between different values
Unstable reading.
Step off the scale and try again to
get a measurement. Stand still and
make sure that the scale is on a
hard, flat surface.
When carrying out usual maintenance, please practice the following Do's and Don’ts:
Maintenance
Virgin Pulse
492 Old Connecticut Path, Suite 601, Framingham, MA 01701, USA
Virgin Pulse warrants its products free of defects in materials and workmanship
in normal use for a period of ONE year from the date of purchase.
This warranty does NOT cover damages caused by misuse or abuse, including
but not limited to:
Failure caused by unauthorized repairs or modifications;
Damage caused by shock or drop during transportation;
Failure caused by improper operation inconsistent with the instructions stated in
this user manual;
Malfunction or damage from failure to provide the recommended maintenance;
Damage caused by improper use of power supply.
Should this device require maintenance (or replacement at our option) under
warranty, please deliver the original package to Virgin Pulse prepaid.
DO use a dry soft cloth to wipe the dust.
DO use a wet soft cloth, dipped in water and wrung out, to wipe the dirt. Then use a
dry soft cloth to dry up the device.
DON’T wash the device directly with water or immerse it in water.
DON’T use propellant, abrasive or other chemicals to wipe the dirt to avoid
discoloration or malfunction.
DON’T disassemble this device. If you have any problems, please contact Virgin
Pulse.
(Please refer to Warranty for contact information)
Warranty
Program error. Restart the scale.
12 13
Problem Root Cause Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth on the app
and scale (refer to Connecting to
Your Mobile Device)
App is not open. Open Virgin Pulse app
on your mobile device
Place your mobile device
closer to the scale.
Out of range of
Bluetooth transmission.
When Data Is Transmitting ...
Specifications
Product Name
Dimension
Weight Scale
Scale: 12.64in (321mm) x 12.64 (321mm) x 1.00in (25.5mm)
Net Weight Approximately 5.37lbs (2.43kg)
Display Digital LCD VA: 2.76in (70mm) x 1.93in (49mm).
Measurement Unit Pound / Kilogram / Stone
Measurement Range
Division
Accuracy
Working Environment
Storage Environment
Power Source 6V (Four AAA Batteries)
Auto-ON SENSE ON technology
Auto-OFF The scale will turn off after about 10 seconds of inactivity
Accessories 1. Four AAA Batteries
2. User Manual
Mode of Operation Continuous Operation
SpecificationsTroubleshooting
11lb to 397lb / 5kg to 180kg / 0st:11lb to 28st:5lb
11-110lb: ±0.6lb
110-220lb: ±0.8lb
220-330lb: ±1.0lb
330-397lb: ±1.4lb
Temperature: 41℉ (5℃) to 140℉ (40℃)
Relative Humidity: ≤90% RH
Atmospheric pressure: 86kPa to 106kPa
Temperature: 5℉ (-20℃) to 140℉ (60℃)
Relative Humidity: ≤90% RH
Atmospheric pressure: 50kPa to 106kPa
5-50kg: ±0.3kg
50-100kg: ±0.4kg
100-150kg: ±0.5kg
150-180kg: ±0.7kg
0.2lb; 0.1kg; 0.2lb
Problem Root Cause Solution
Weight displayed
is inaccurate
(differs by about 5
lbs from typical
measurements)
1. Place scale on a hard, flat
surface.
2. Recalibrate. Tap scale with
foot to turn it on. Wait for
display to read "0.0 lbs." The
scale is now calibrated and
ready to measure accurately.
Device was stored on a
shelf, lifted off the
ground, or reset, causing
the weight sensors to
detect weight incorrectly.
If Measurement Is Inaccurate ...
14
FCC Regulations
FCC User Guide Information
Radio Frequency Interface Requirements - FCC
NOTE: This equipment has been tested and found to comply with the limits for a Class
B digital device, in accordance with Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential setting.
This equipment generates, uses, and radiates radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna;
Increase the separation between the equipment and receiver;
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected;
Consult the dealer or an experienced radio/ TV technician for help.
Radio Transmitters (Part 15)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
FCC RF Exposure Guidelines
Safety Information
Reducing RF Exposure - Use Properly
Only operate the device in accordance with the instructions supplied.
This device complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
FCC Regulations
15
Appendix
EMC Guidance
1. MEDICAL ELECTRICAL EQUIPMENT needs special precautions regarding EMC
(Electromagnetic Compatibility of Electrically-Powered Medical Devices) and needs to be
installed and put into service according to the EMC information provided in the
ACCOMPANYING DOCUMENTS.
2. Wireless communication equipment such as wireless home network devices, mobile
phones, cordless telephones and their base stations, walkie-talkies can interfere with the
Virgin Pulse Weight Scale and should be kept at least 10.83 feet (3.3 meters) away from
other wireless communication equipment.
NOTE: As indicated in Table 6 of IEC 60601-1-2:2007 for ME EQUIPMENT, a typical
cellphone with a maximum output power of 2 W emits up to 10.83ft (3.3m) at an
IMMUNITY LEVEL of 3 V/m