Visiomed Technology BW-PX10 MyCompanion User Manual revised 2x
Nexmed Technology Co., Ltd. MyCompanion revised 2x
User Manual
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This product complies with EN 301 489-7, -1; EN 300 440-1, -2 ; EN 301 511; EN 301 489-1, 3;
EN60950-1; SGS UK 0890; Reach (RoHS).
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
FCC RF Exposure Requirements:
This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for
this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be
co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be
provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure
compliance.
CAUTION: This device is designed for use on Domestic Animal ONLY
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TABLE OF CONTENTS
1. NOTES ON SAFETY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2. USE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2-1. DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2-2. CHARGING THE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2-3. INSTALLING THE SIM CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2-4. SWITCHING ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2-5. ATTACHING THE TRACKER TO THE ANIMAL’S COLLAR. . . . . . . . . . . . . . . . . . . . . . . . . . 32
3. APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3-1. DOWNLOADING THE APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3-2. CREATING THE ANIMAL PROFILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3-3. ACTIVATING THE TRACKER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4. FEATURES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4- 1. TRACK THE PERFORMANCE OF THE ANIMAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4-2. LOCATING THE ANIMAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4-3. FOLLOW THE ROUTE TAKEN BY THE ANIMAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4-4. NEARBY FUNCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4-5. SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4-6. MODES OF USE OF THE DEVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
5. HOW TO MAINTAIN AND STORE THE UNIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6. HOW TO PREVENT A MALFUNCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7. FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8. TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
9. GLOSSARY / FAQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Log onto our website to find out how to install and use the BewellConnect application www.bewell-connect.com/install.
Dear Customer,
You have just purchased this BewellConnect tracker and we thank you for your confidence.
We hope you will get the best use out of it and we advise you to read this instruction manual
carefully.
Our pets play an important role in our daily lives. Companions for play, hunting, guide for
disabled person, they bring joy, comfort, and also break loneliness and isolation. Precious like a
family member, the loss of an animal is a major source of anguish. Animals often run away and
need to be protected from surrounding dangers or accidents it can cause. Having a pet also
means taking care of its health. In town, our animals often don’t get enough exercise. This is why
we need to check their nutrition and physical activity to prevent overweight.
MyCompanion is a little box which is fitted to the animal’s collar. It is a little concentration of
technology. It contains a GSM/GPS/GPRS tag and various sensors make it possible, at any time,
to locate your pet and accurately follow the path it has travelled to go and find it. All collected
data is stored on secure servers in France.
MyCompanion enables you to monitor the physical activity of your animal: distance travelled,
number of paces, calories burned. You can fix goals of longer walks to get it to move more and
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check its caloric expenditure in relation to its physical activity.
Connected all the time, MyCompanion works on 2G networks and +, offering the densest
coverage availability in the world.
1. NOTES ON SAFETY
- Use this appliance only for the use for which it is designed as described in this manual.
- This appliance may be used for personal use at home. Do not use the unit for other purpose.
- Use this appliance in an ambient temperature range of 0 to 60°C.
- Do not expose this appliance to extreme temperature conditions > 60°C ou < -20°C.
- Do not expose this appliance to electric shocks.
- Never drop the appliance.
- Follow the maintenance instructions specified in this manual.
- Do not attempt to open the device. In case of problems, contact your dealer.
- Do not leave this appliance within the reach of children.
- Discontinue use of the device in case of anomalies or malfunction.
2-2. CHARGING THE BATTERY
When using the device for the first time, make sure you charge the battery via the USB
port provided for this purpose. Connect the USB cable from your device to your computer
to load the product. Once the appliance is charged, you can disconnect the USB cable.
2-3. INSTALLING THE SIM CARD
• If the product is delivered without operator SIM :
You have obtained a second SIM card from your operator, or a twin card on your usual subscription
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
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OR you have acquired a classic internet/sms/voice type subscription.
Regardless of the chosen operator, check that the subscription includes a sufficient number of
sms and data volume suited for its use (refer to your operator’s instructions).
Important : In both cases, check that the PIN code of the SIM card is deactivated.
• If the product is delivered with a SIM card :
The SIM card is pre-activated, it suffices to insert it into the product.
This procedure is likely to change depending on the operator. Please consult the internet site to
take advantage of the latest updates :
www.bewell-connect.com/install
Important : the tracker should be switched off when the SIM is inserted. Open the trap and
insert the SIM (see diagram below).
2-4. SWITCHING ON
To turn on the device, press and hold the button for about 8 seconds, until the LED shifts to red.
2-5. ATTACHING THE TRACKER TO THE ANIMAL’S COLLAR
A. Attach the tracker directly on the collar
B. For big collars, use the collar adapter
C. To protect the tracker, use the silicone water-resistant case, and attach it to the collar
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3. APPLICATION
The following information is likely to be updated.
3-1. DOWNLOADING THE APPLICATION
Download the application BewellConnect onto your phone or tablet:
- By the App store or Google Play
- or by flashing the QR Code located on the side of the box.
Then click on the icon MyCompanion.
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3-2. CREATING THE ANIMAL PROFILE
When opening MyCompanion, create the profile of your animal by completing the required
fields. You may take a photo or add one from those presented in your smartphone. You can add
the complete physical characteristics of your animal.
You can create several profiles, and select them in the Companions menu.
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3-3. ACTIVATING THE TRACKER
Activate the tracker in the Settings menu. Copy the IMEI number on the product packaging.
Enter the telephone number associated with the SIM card (on the packaging of the product, or
provided by the operator).
4. FEATURES
4- 1. TRACK THE PERFORMANCE OF THE ANIMAL
4-2. LOCATING THE ANIMAL
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4-3. FOLLOW THE ROUTE TAKEN BY THE ANIMAL
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4-4. NEARBY FUNCTION
The Nearby function allows you to search the point of interest closest to the location where you
are without effort.
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The points of interest available are :
- Veterinary surgeons
- Shops for animals or pet shops
- Parks
- Grooming centres
- Pharmacies
The radius is adjustable from 500 metres to 5 kilometres.
4-5. SETTINGS
- Activate your MyCompanion : allows you to activate a tracker.
- Power mode : allows you to choose the mode of use of the battery.
- Tracker Settings : allows you to see and modify the SIM/IMEI association for each of the trackers.
- Buy Now: link to the Bewellconnect online shop.
- Share : allows you to share the performance of your animals via social networks.
4-6. MODES OF USE OF THE DEVICE
Your MyCompanion has 3 available modes, which affect battery life.
• An energy saving mode (Saving) : MyCompanion calculates only the activity of the animal.
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The position may be displayed on request. Battery life of approximately 7 days.
• A normal mode of use (Normal) : MyCompanion calculates the position and activity of the
animal every 5 minutes. This information are stored in the memory of the device for longer
battery life. Battery life of approximately 4 days.
• A “real time” mode (Sport) : MyCompanion calculates and transmits its position and the
activity of the animal every 5 minutes. The information is updated automatically. This mode is
suitable for walks and physical exercise. Battery life of approximately 24 hours.
5. HOW TO MAINTAIN AND STORE THE UNIT
- Use a dry soft cloth to clean the unit. If necessary, use a cloth lightly dampened with tap water.
- Do not use alcohol, benzene, thinner or other harsh chemicals to clean the device.
6. HOW TO PREVENT A MALFUNCTION
- Do not drop the device and avoid sudden jars or shocks.
- Do not insert other objects into any holes.
- Do not attempt to disassemble the unit.
- Do not turn device in water
- The monitor might not meet its performance specifications or cause safety hazard if stored
or used outside the specified temperature and humidity ranges in specifications.
7. FEATURES
8. TROUBLESHOOTING
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If you have one of the following problems with MyCompanion, please refer to this breakdown
service guide to help resolve the problem. If the problem persists, please contact our customer
service.
9. GLOSSARY / FAQ
- GPS (global positioning system) :
Positioning system by American satellite (average accuracy of 2 to 10 m)
- CELLID (cell identifier) :
Location by reference to the locations of GSM phone antennas
- SIM :
Accepts all cards in the micro SIM format. The PIN code must be disabled or equal to 0000.
Uses sms and data.
To locate itself, MyCompanion uses both CELLID and GPS. To analyze the activity, MyCompanion
uses an accelerometer and calculates the calories burned, distance travelled, and the number
of paces.
Regardless of the mode chosen, the user always has the possibility to send the Find orders (sending
an SMS to the tracker), Update (updating of the data), Pet Route History, Nearby (this information
goes through secure servers in France).