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Stainless Steel

Water Dispenser
Distributeur d’eau
en acier inoxydable

Dosificador de agua
de acero inoxidable

Use & Care Guide
Guide d’utilisation et d’entretien
Manual d uso y cuidado
VWD6956BLS
CAUTION: Before using water
dispenser, read this manual and
follow all safety rules and
operating instructions.

MISE EN GARDE: Avant
d'employer votre distributeur
d'eau, lisez ce manuel et suivez
toutes les règles de sécurité et
les consignes d'utilisation.

PRECAUCIÓN: Antes de usar el
dosificador de agua, lea este
manual y siga todas las reglas
de seguridad e instrucciones de
funcionamiento.
REV00

Thank you for purchasing a vitapur® Water Dispenser. Please read the
enclosed operating instructions carefully and retain this booklet for future reference.
We have carefully engineered your vitapur® Water Dispenser to give you years of
enjoyment and trouble free operation.

IMPORTANT SAFEGUARDS
• Never turn the dispenser upside down or tilt more than 45 degrees. If the unit has been
resting on its’ side for an extended period of time, place the water dispenser in the
upright position for approximately 12 hours before turning it on.
• For use with 3 or 5 gallon (12 or 19 liter) water bottles and most water filtration systems
(not included).
• Never use this dispenser with water that is unsafe to drink or is from an unknown source.
• Never use any other liquid in the dispenser other than known and microbiologically safe
bottled water.
• Never allow children to dispense hot water without proper and direct supervision.
• This water dispenser is equipped with a grounded power cord plug for your safety. It must be
plugged into a grounded outlet. Do not use an extension cord with your water dispenser.
• Keep your water dispenser in a dry place away from direct sunlight.
• Never put anything flammable close to the dispenser.
• Leave a minimum of 2” (5 cm) around the back and sides of the dispenser for proper
ventilation.
• Always install your water dispenser on a level floor. Wait 3 minutes before restarting the
machine after shutting it down.
• Always unplug the water dispenser before servicing or cleaning it.
• Regular cleaning of your water dispenser is required for your warranty. Please follow the
cleaning instructions outlined in this manual and clean the dispenser every 4 months.

To avoid water overflow when cleaning
your dispenser, always remove the bottle
support collar before pouring water or
cleaning solution into the reservoir.

1

YOUR VITAPUR® WATER DISPENSER
1.

Bottle support collar

2.

Ready-To-Dispense indicator lights:
Red:
“flashing” Heater is in operation
"on”
The hot water has reached its optimum
temperature and is ready for dispensing
Blue:
"on"
The cold water has reached its optimum
temperature and is ready for dispensing
Yellow: "on"
The cleaning reminder is telling you it is time
to clean your dispenser

3.
4.
5.

Analog clock
Childproof safety switch
Hot water dispensing button (also dispenses room temperature water
when Insta-HOT Feature is not activated)
Cold water dispensing button
LED night light
Insta-HOT activation button
Removable drip tray
Adjustable COLD water thermostat (rear of dispenser)
Drain valve (rear of dispenser)
Condenser coils (rear of dispenser)
Power switch (rear of dispenser)

6.
7.
8.
9.
10.
11.
12.
13.

1
3

2
!

4
5
8
9

2

6

10
11

7

12

13

OPERATING INSTRUCTIONS
Initial Product Cleaning Procedure
As with most new appliances, there is often a plastic taste upon initial
start-up of the unit. It is recommended to clean the reservoir
prior to first time use.
1. Make sure the unit is unplugged and the power switch is turned off.
2. Remove the bottle support collar, saturate a clean cloth with a water
dispenser cleaner or vinegar and wipe the inside of the reservoir.
3. Pour the water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar
with 0.3 gal / 1 L of hot water into the reservoir and wait 20 minutes.
IMPORTANT: To avoid water overflow while cleaning the dispenser,
always remove the bottle support collar before pouring water or the
cleaning solution into the reservoir. (See Figure A).
4.
5.
6.
7.

Press all dispensing buttons until water no longer comes out.
Drain the reservoirs from the drain valve on the back of the unit.
Rinse again with clean water.
Place bottle support collar back on top of dispenser.

Figure A

Cleaning Kit

Available online at

www.greenwayhp.com

Maintaining Your Water Dispenser
Like most appliances, your new water dispenser requires regular cleaning to operate efficiently.
Your water dispenser must be cleaned every 4 months (see procedure on page 5).

Installing the Water Bottle
The water bottle can be purchased from your local retailer.
IMPORTANT: Always wash your hands first! Clean the top (neck) of the bottle with a clean cloth and
do not touch the part of the unit that the water touches. Make sure the unit is unplugged and the power
switch is in the OFF position.
1. Remove the protective cap from the end of the water bottle unless the bottle has a puncturable
cap or sticker.
2. Lift and turn the bottle upside down, placing it securely on the bottle support collar.
3. Press and hold all dispenser buttons until water flows from the dispenser. Drain about 0.3 gal / 1 L of
water before initial use. This does not need to be repeated with replacement bottles.
4. Plug in the water dispenser.
5. Set the power switch at the rear of the dispenser to the ON position (see item 13 on page 2).
6. Ready-to-dispense indicator lights will come on when water reaches optimum temperatures and is
ready for use. In order to get steaming hot water, the Insta-HOT feature needs to be activated.
(See Dispensing Hot Water, pg. 5).
Setting the Analog Clock
To set the clock to the correct time, simply press the HR button
to adjust the hour hand, then press the MIN button to adjust the
minute hand.

!

3

IMPORTANT NOTICE ABOUT LEAKING BOTTLES
If you find that your dispenser is leaking, check the water bottle first!
Almost all 3 and 5 gallon water bottles are recycled and handled extensively during cleaning, filling,
and shipping. As a result they are very prone to developing pin holes or small cracks that can cause an
overflow (or leak) when placed on top of a water dispenser.
In almost all cases, there is nothing wrong with your water dispenser. If you
are experiencing a leak, this simple test will allow you to determine whether
your water bottle or dispenser is the source of the problem.
1. Unplug the unit, turn off the power switch and remove the water bottle.

1.
2. a) Remove the bottle support collar and check the water level inside
the reservoir – it should be at roughly three-quarters full.
b) Please add or drain a few glasses of water to achieve the required
fill level. Water level should be approximately 3/4” – 1” BELOW
VENT TUBE.

3. Let the water sit for approximately 2 hours. If the dispenser does not
leak, it is the bottle that is leaking due to a small crack or pinhole.
Please contact your water supplier for a replacement bottle.

2.a

2.b

Please visit us at www.greenwayhp.com for water dispenser
accessories and helpful use and care tips.
Vent Tube
Water Level
Dispensing Room and Cold Water
Place a glass under the spigot. For cold water, press the
button until the desired amount of
water is dispensed. To dispense room temperature water, press the
button downward until the
desired amount of water is dispensed. IMPORTANT: Do not press the Insta-HOT feature for room
temperature water. It will activate the hot water tank and dispense steaming hot water after
approximately 3 minutes. For hot water, see Dispensing Hot Water (pg. 5).
Adjusting the Temperature (Cold water only)

Med

By turning the thermostat at the back of the unit, the temperature can be
adjusted. Turn the dial clockwise between the min (cool) and max (colder)
levels until the desired temperature is reached.
If the water dispenser is not dispensing water, there could be a possible ice build
up due to the thermostat being set too cold. If this happens, unplug the dispenser
overnight and then reset. Set thermostat to MIN, slowly increasing based on your
use and need for cold water.

4

Min

Max

Dispensing Hot Water
This water dispenser has a power saving Insta-HOT button which activates the water heater only when
pressed, so you get hot water on demand without the cost of constantly heating water!
To dispense hot water, first press the Insta-HOT activation button. The red indicator light
will begin flashing to indicate that the water heater is on and active. In approximately 3
minutes the set temperature point will be reached and the red light will stop flashing and
remain on. The water is now ready to be dispensed. Squeeze the 2 safety switches and
press down on the
button until the desired amount of water is dispensed. If water
is not immediately dispensed, the water will begin to cool and the red light will shut off,
requiring you to initiate another cycle.
Childproof Safety Feature
To prevent hot water from accidentally harming a child, the hot water
dispenser button has 2 safety switches on it. Squeeze the safety switches
towards the center of the button and push downward to dispense.
DANGER: The hot water is heated to approximately 194˚ F / 90˚ C.
Temperatures above 125˚ F / 52˚ C can cause severe burns from scalding.
DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.

Childproof safety switch

CLEANING AND MAINTENANCE
Electronic Cleaning Reminder
Like most appliances, your new water dispenser requires periodic maintenance to operate efficiently.
Your water dispenser must be cleaned every 4 months. For your convenience, your water dispenser is
equipped with a cleaning reminder that will activate following 4 months of use. The yellow light beside
the
symbol will illuminate, telling you it is time to clean your dispenser.
Once the unit has been cleaned following the cleaning instructions outlined below, the cleaning
reminder needs to be reset. Reset the reminder by pressing and holding both the HR and MIN buttons
at the same time for 3 seconds. This will reset the cleaning reminder, and it will activate following the
next 4 months of use.
If the unit remains in operation for another month (total of five months operation) and the water
dispenser has not been cleaned and reset, the cleaning reminder indicator (yellow LED) will begin to
flash as a reminder that cleaning is required. Please note that per your warranty, routine maintenance
of the dispenser is required. Failure to maintain the water dispenser will void your warranty.

5

Cleaning Your Water Dispenser
IMPORTANT: Make sure you turn the power switch to the OFF position and unplug the dispenser
before performing any of the following cleaning procedures.
Cleaning the Outside of the Water Dispenser
The outside of the dispenser can be wiped clean with a water dispenser cleaning solution or a mild
soap and water mixture. Never use harsh chemicals or abrasive cleaners. Rinse thoroughly with clean
water and then dry the surfaces.

Cleaning the Drip Tray
To remove, take the grill off the drip tray and firmly lift the tray up, dislodging it
from the dispenser. Drain and clean.

grill

The drip tray should be emptied and cleaned regularly to remove spotting
and any mineral deposits. Clean with a water dispenser cleaning solution or
a mild soap and water mixture. For tough deposits, add vinegar and let it
soak until the deposits come loose. Then wash, rinse and dry thoroughly.
To replace, put the grill back on the tray and slide the tray onto the guides.

drip tray

Cleaning the Condenser
Vacuum or sweep away the dust from the condenser coils at the
back of the dispenser. For best results, you can purchase
a brush designed specifically for this purpose from your
Condenser
local appliance store. This will improve cooling and efficiency
coils
of your unit.
Draining the Reservoirs
Drain the reservoir • Before and after cleaning your unit.
• When going on long vacations.
• If you are not using the dispenser for long periods of time.
IMPORTANT! Turn the power switch to the OFF position and unplug the dispenser before
performing this procedure. Dispense hot water until temperature drops to a safe level to avoid
the risk of scalding.
1. Remove the water bottle.
2. Press all dispensing buttons until water no longer comes out.
3. Place a bucket beneath the drain outlet on the back of
the dispenser.
4. Remove the cap and plug from the drain valve and let the water
flow into the bucket. Replace the cap and plug. A screwdriver or
coin can be used to help loosen the drain cap.
IMPORTANT: Collect the water in a container, not the drip tray.
5. Replace the water bottle. (See Installing the Water Bottle, pg. 3).

6

Drain
valve

Cleaning the Inside of the Dispenser
To prevent mineral deposits that can affect the taste and flow of the water and to ensure proper product
performance, your water dispenser must cleaned every 4 months.
1. Make sure the power switch is in the OFF position.
2. Remove the water bottle and bottle support collar.
3. Drain the reservoirs. (See Draining the Reservoirs, pg. 6).
Cleaning Kit
4. Pour the water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar
with 0.3 gal / 1 L of hot water into the reservoir and wait 20
minutes. If using a water dispenser cleaning solution, please follow
the manufacturer’s instructions.
IMPORTANT: To avoid water overflow while cleaning the dispenser,
always remove the bottle support collar before pouring water or
cleaning solution into the reservoir. (See Figure A, page 3).
Available online at
5. Press all dispensing buttons until water no longer comes out.
www.greenwayhp.com
6. Drain the reservoirs.
IMPORTANT: Collect the water into a container, not the drip tray.
7. Rinse with clean water.
8. Replace the bottle support collar and the water bottle. (See Installing the Water Bottle, pg. 3).
IMPORTANT: Drain approximately 4 glasses of water from each button before initial use.
This does not need to be done with replacement bottles.

Going Away on Vacation
When not using the dispenser for long periods of time or when going on vacation, conserve energy
by setting the power switch to the OFF position, unplug the dispenser and drain the reservoirs.
(See Draining the Reservoirs, pg. 6). Follow Initial Product Cleaning Procedures (pg. 3) upon return
and startup of the dispenser.

SPECIFICATIONS
VWD6956BLS
Output per hr:
Internal Tank:
Heating Temp (approx.):
Cooling Temp (approx.):
Power Consumption:

Hot
Cold
Hot
Cold

Hot
Cold

1.2 gal / 4.6 L
0.5 gal / 2.0 L
0.2 gal / 0.6 L
0.8 gal / 3.2 L
194°F / 90°C
46°F / 8°C
1100 W
90 W

WARNING: The Water Dispenser
heats and dispenses water to
194˚F / 90˚C which can cause severe
burns or scalding.
DO NOT ALLOW CHILDREN TO USE
THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND
DIRECT SUPERVISION.
Childproof
safety switch

7

TROUBLESHOOTING TIPS
Problem

Possible Cause

Suggested Solution

Water dispenser
or dispensing tap
is leaking

Small pin hole or crack in the bottle,
(common with recycled water bottles)

Conduct water bottle leak test outlined on page 4.

Drain cap and silicone seal are not secure.

Ensure seal is secure in drain plug and
tighten drain cap.

Water was poured directly into bottle
support collar and overflowed.

Drain by pressing all dispenser buttons.

Possible air pocket.

Press dispenser buttons several times to relieve
air pocket and release to re-set valve.

All the water in the tank has been used.

Replace with full water bottle and wait 30
minutes for the water to heat or cool.

The unit is unplugged.

Plug it into the outlet.

Insta-HOT was not activated.

Activate Insta-HOT by pressing the button.

The circuit breaker in your home is
tripped or the fuse has blown.

Reset the breaker or replace the fuse in your home.

Power switch not turned on at
back of unit.

Turn the switch to the ON position.

Temperature limit tripped.

Set power switch to the OFF position,
wait 5 minutes, then set power
switch to the ON position. Wait 30
minutes for the water to heat or cool.

Thermostat needs to be adjusted colder.

Adjust thermostat between min (cool) and max
(colder) levels to achieve desired temperature.

Empty water bottle.

Replace with full bottle.

Mineral deposits clogging tanks.

See Cleaning the Inside of the Dispenser. (pg. 7)

Possible air pocket.

Push down on the dispenser buttons to prime
the unit.
Unplug overnight, then reset. Set thermostat
to MIN, slowly increasing based on your use
and need for cold water.

Water is not hot or
cold enough

Water dispenser
is not dispensing water

Possible ice build up due to thermostat
set too cold.
Water dispenser is noisy

8

Bottle making a gurgling noise as it
fills the tank.

This is normal.

Water dispenser is uneven.

Make sure the dispenser is on an even
surface that can support its full weight.

ATTENTION: Do not return this product to the store. For questions on operation, assembly
or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.

FREQUENTLY ASKED QUESTIONS
Q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water
bottle or the dispenser is leaking.
1. Unplug the unit, turn off the power switch and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at
roughly three-quarters full. Water level should be approximately 3/4” – 1” BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to
a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please
contact Greenway Home Products at support@greenwayhp.com or 1-866-253-0447.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon
initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in
Cleaning the Inside of the Dispenser. (pg. 3 or 7)
Q: What do the ready-to-dispense indicator lights mean?
A: When illuminated, they mean the following:
Red:
“flashing”
Heater is in operation
The hot water has reached its optimum
"on”
temperature and is ready for dispensing
Blue:
"on"
The cold water has reached its optimum
temperature and is ready for dispensing
Yellow:
"on"
The cleaning reminder is telling you it is time to clean your dispenser
Q: What is the spike that goes into the bottle?
A: vitapur® water dispensers feature a “piercing valve” as part of the bottle support collar, providing
added convenience for water bottle installation. Depending on the water bottle supplier, a small
opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve
opening is not present, the entire bottle cap must then be removed to eliminate possible damage to
the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.

99



---

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