Vivint CP04 Control Panel User Manual Getting Start Guide
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Getting Started Guide (Quick Reference), Version 2017 (for panel firmware version A.01 3.7 or higher)
Released (Draft 6): 9/21/2017
Document Part Number P/N: 77-600022-001 — Rev A.0
Panel Part Number P/N: VS-SH2000-000
Panel Compliance Model Number M/N: CP04
Getting
Started Guide
Welcome to Vivint Smart Home 1
Your Control Panel 2
Arm the Security System 3
Disarm the Security System 7
Emergency and Fire Protection 10
Smart Home Automation and Control 13
Add Users and Configure System Access 14
Remote Control with Web and Mobile Apps 16
Acknowledge and Clear Alert Notifications 17
Customize Your Panel and System 18
System Test 19
System Settings 20
Frequently Asked Questions (FAQs) 26
Regulatory, Service, and Warranty Information 27
Welcome to Vivint
Smart Home
Thank you for your purchase and welcome to your new Vivint
Smart Hub™ panel, our latest innovation in smart home security
and automation technology.
This guide will help you quickly get to know and start using your
control panel, as well as introduce you to many of the exciting
state-of-the-art features and services offered by an integrated,
intelligent Vivint Smart Home™ system. After reading, keep this
guide in a handy location as a convenient reference.
Get support
For additional support — and to learn more about how to use your system
through our online help resources including how-to videos, articles, and
detailed step-by-step instructions — please visit support.vivint.com.
To chat with a Vivint representative — click the chat icon at vivint.com.
To speak with Vivint Customer Care — call 1.800.216.5232.
For faster assistance, make sure you are ready to:
1. Provide your account number.
2. Describe any relevant alert notifications.
3. Have access to your touchscreen panel.
Stay connected
Follow Vivint at twitter.com/vivinthome
Join Vivint at facebook.com/vivinthome
Follow Vivint at instagram.com/letsneighbor
Visit the Vivint Neighborhood at neighborhood.vivint.com
1
Your Control Panel
The Vivint Smart Hub monitors and manages all aspects of your
integrated smart home system, including security sensors and
automation devices. The touchscreen panel provides critical
status information, alerts and event notification, and activity
history; as well as access to video and audio communication,
security arming/disarming, connected devices (locks, cameras,
etc.) configuration and operation, and emergency features.
Touchscreen display
When the touchscreen background color is green the security system is ready
to arm, when gray the system is disarmed, and when orange it is armed.
The top status bar shows date & time and weather information, and provides
access to emergency, networking, power, and sound features.
The bottom navigation bar indicates the security mode, and provides access
to connected devices and the main Menu.
Downcast light indicator (system status)
When the light is green the security system is disarmed (ready to arm).
When the light is red the security system is armed.
2
Arm the Security
System
Arming your system activates monitoring of the security sensors*
(doors, windows, motion) in order to protect your home from
intrusion. If a sensor is triggered when the system is armed, an
alarm results and the Monitoring Station contacts you through
Vivint Live™, the two-way voice communication on the panel.
Press the Arming icon , and then:
Arm your system to Stay mode by dragging to the left. The Exit Delay
timer will silently count down 60‡ seconds. Use Arm Stay when you want
to be able to stay protected while at home. Arm Stay activates all
perimeter sensors (i.e, door/window) but not the interior sensors.
OR
Arm to Away mode by dragging to the right. The Exit Delay timer will
audibly count down 60‡ seconds. Use Arm Away when you want to
protect your home while you're away. Arm Away activates all of the
security sensors including interior sensors and motion detectors.
Silent Exit—Use this option to mute sounds during your exit this time.
Turn off Entry Delay—Use this option to turn off the delay timer, so
the system arms immediately rather than counting down.
*Some 24-hour sensors such as smoke and CO detectors, panic pendants, and
flood sensors are always active and can trigger an alarm 24x7x365.
‡Specific time values indicate the default setting.
3
Arm to Stay Mode
Arming to Stay Mode is for arming the home security service when people are
staying in the house. Stay Mode arms the sensor‐protected perimeter doors
and windows while not arming the interior motion sensors or other interior
doors. This allows your home to be occupied while the system is partially
armed.
Stay Mode is used for arming the system after everyone is inside and no one is
expected to enter or leave. When the system is armed in Stay Mode, you can
move about your home without triggering the home security alarm. All the
interior protection is off. But, if a sensor-protected perimeter door or window
is opened, an alarm will sound.
Entry Delay in Stay Mode
When arming the system in Stay Mode, an Entry Delay option is shown on the
panel’s Arming screen. This provides a way for an authorized person to enter
using a sensor-protected door and disarm the system before an alarm is
triggered.
This option is enabled, so the delay allows time for disarming the system after
the door is opened. Disabling this option removes the delay, causing those
entrances to instantly trigger the alarm in Stay Mode.
Quick Exit in Stay Mode
A configurable option called Quick Exit may be displayed on the Security
Screen while the system is armed in the Stay Mode.
Pressing the Quick Exit button starts a timer to allow someone to exit or enter
through a sensor-protected door programmed for delay without having to
disarm the entire system. When the delay timer runs out, the system returns to
the normal Stay Mode.
Silent Exit in Stay Mode
The following options for silencing the beeps and announcements are available
when arming or disarming the system in Stay Mode.
lOn the Security screen, a Silent Exit button is displayed.
lOn the Arming screen, a Silent Exit button is displayed.
lOn the Exit Delay screen, a Silent Exit button is displayed.
4
Selecting any of these options silences the Exit Delay beeps while the system is
being armed. When arming, selecting this option doubles the length of the Exit
Delay.
NOTE: To silence chimes and touchscreen feedback, press the Mute button
on the panel's status bar.
Arm to Away Mode
Arming to Away Mode is for arming the system when everyone is leaving the
house. Away Mode arms all sensor-protected perimeter doors and windows,
interior motion sensors, interior glass break sensors, and any other sensor-
protected interior doors. Your home must be unoccupied while the system is
armed in Away Mode.
When the system is armed in Away Mode, you cannot move about the
protected areas without triggering the home security alarm (applies only if the
system is installed with interior motion detectors). An alarm also occurs if any
sensor-protected door or window is opened or glass breakage is detected
(applies only if glass break detectors are installed in your system).
Exit and Entry Delays in Away Mode
Certain sensors, such as a door sensor, have a delay before triggering an
alarm. This provides a way for an authorized person to reenter the home
without triggering an alarm.
lExit Delay: Allows time to leave after arming the system.
lEntry Delay: Allows time to enter and disarm the system before
an alarm is triggered. When arming the system in Away Mode,
an Entry Delay option is shown on the Security screen. By
default, this option is enabled, so the configured delay doors
allow time for disarming the system after the door is opened. If
you disable this option, the delayed alarm trigger is removed
from all sensor‐protected doors programmed for delay. Those
entrances instantly trigger an alarm if they are opened in Away
Mode.
NOTE: With the Entry Delay disabled, you must remotely disarm the system
with a wireless remote device such as a key fob before entering.
5
Exit Delay Restart
The Exit Delay Restart option extends the Exit Delay one time if you need to re-
enter the home. With the Exit Delay Restart option, when you re‐enter the
home after you have left, but before the Exit Delay timer expires, will restart
the Exit Delay timer, giving you the full length of time to leave again.
NOTE: The Exit Delay Restart option only works once each time the system is
armed.
Silent Exit in Away Mode
Three options for silencing the beeps and announcements are available when
arming or disarming the system in Away Mode.
lOn the Home screen, a Silent Exit option is displayed.
lOn the Arming screen, a Silent Exit option is displayed.
lOn the Exit Delay screen, a Silent Exit option is displayed.
Selecting any of these options silences the Exit Delay while arming the system.
When arming, selecting Silent Control doubles the length of the Exit Delay.
Quick Exit in Away Mode
A configurable option called Quick Exit may be displayed on the Security
screen while the system is armed in the Away Mode. Pressing the Quick Exit
button starts a timer to allow someone to exit or enter through a sensor-
protected door configured for delay without having to disarm the entire
system. When the delay timer runs out, the system returns to the normal Away
Mode.
NOTE: If interior sensors are installed in the system in certain areas, do not
violate those sensors when using the Quick Exit feature in Away Mode or an
alarm will occur.
Auto Stay Mode
The system may have been configured by the Vivint Technician for Auto Stay
Mode. If this option is on and the system is armed in Away Mode, if an
exit/entry delay sensor is not triggered before the Exit Delay expires (no one
left the home), the system automatically arms in Stay Mode instead of Away
Mode.
6
Disarm the
Security System
Disarming the security system deactivates monitoring of security
sensors (but does not disable the sensors basic functionality) and
prevents an alarm from being triggered. Disarming also shuts off
any alarm currently in process.
Press the Arming icon and disarm the system by dragging down and
entering your personal code (PIN).
When armed in Stay mode, you can use the Quick Exit feature to let someone
leave your home without triggering an alarm (and without having to disarm).
7
Additional Information: Disarming
To prevent your home security service from triggering an alarm, the security
services need to be disarmed. Disarming turns off the home security
protection part of the system for sensors that are not 24-hour sensors.
Disarming also stops any type of alarm in process.
The system should be disarmed from Stay Mode before exiting your home.
The system should be disarmed from Away Mode when entering your home.
When disarming from the panel, enter a valid User PIN. A wireless key fob can
also be used to disarm the system. Entering a User PIN is not required when
disarming with a wireless key fob.
An IMPORTANT feature of the panel is its ability to warn you if an alarm has
occurred while you were away. If an alarm was triggered while the system was
armed, the alarm siren runs for a preset length of time then stops. When you
enter to disarm the system, instead of sounding the normal Entry Delay beeps,
the panel sounds fast beeps to warn you that an alarm has occurred while you
were away.
WARNING: When you enter your home to disarm the system, if you hear fast
repeated beeps instead of the normal Entry Delay beeps, use extreme caution!
An intruder may be inside! Wait outside in an area visible to others and call law
enforcement for assistance.
Qui ck Exit in Stay Mode
A system setting called Quick Exit may be displayed on the Security screen
while the system is armed in the Stay Mode.
Pressing the Quick Exit button starts a timer to allow someone to exit or enter
through a sensor-protected door programmed for delay without having to
disarm the entire system. When the timer runs out, the system returns to the
normal Stay Mode.
The Quick Exit option is on by default, and can be turned on or off by your
Vivint Field Service Professional.
Di sar m from Away Mode
The system should be disarmed from Away Mode when entering your home.
To disarm the system from Away Mode
1. Enter the home through a protected door.
2. The Disarm screen displays on the panel and the normal Entry
Delay beeps sound.
3. Enter a valid User PIN to disarm the system.
8
If a Security Alarm Occurs
If an armed sensor is tripped while the system is armed in either Stay or Away
Mode, an alarm occurs and the siren sounds. Delayed sensors start the Entry
Delay to allow time to disarm the system. Instant sensors trigger the alarm
right away. Most sensors trigger the alarm siren while some sensors may be set
to trigger a silent alarm without sounding the siren.
NOTE: Temporarily muting the alarm siren
When the alarm siren is sounding, you can temporarily mute (turn off) the alarm
siren by pressing any button on the panel interface. Pressing a button will mute
the alarm siren for one second. The alarm siren will continue to sound until the
proper disarming code is entered.
Alarm Siren
If the alarm is tripped while the system is armed, the panel sounds the alarm
siren for a preset time. After the time expires, the alarm will stop sounding.
The system limits the number of times a sensor can re-trigger an alarm while
the system is armed. The setting is one to six times per sensor, per arming
period.
Alarm History
If an alarm has occurred while the system was armed, the Disarm screen shows
the time and date of the alarm and the sensor(s) that triggered the alarm.
After the system is disarmed, the Alarm History screen appears. The Alarm
History screen shows the sensor(s) that have caused the alarm. If more than
one sensor has been triggered, the display shows the order in which the alarms
occurred.
The alarm history is automatically cleared the next time the system is armed.
You can also check the Clear Alarm History button to manually clear the alarm
history (NOTE: 24-hour fire and CO sensors that are still violated remain in the
alarm history).
9
Emergency and
Fire Protection
The Emergency button (+) is found in the status bar of the
display (right-hand side). Use this button in case of an emergency.
Note that just pressing this button does not trigger an alarm.
When you press the button, the Emergency screen appears with three options:
Use the Emergency buttons
1. Press and hold the appropriate Panic, Emergency, or Fire button for at
least 2 seconds until the alarm sounds.
2. The panel will send a signal immediately and a Monitoring Station
representative will confirm the emergency through Vivint Live, which is
the two-way voice communication at the panel. If no one at your home
responds, the representative will call your emergency contacts. If the
first emergency contact cannot be reached, Vivint will dispatch the
authorities and continue trying to reach your emergency contacts.
About fire and carbon monoxide alarms
Your home may be installed with fire and carbon monoxide (CO) detectors as
part of the comprehensive smart home security system. This safety feature is
enabled 24 hours a day, 365 days a year.
In the event of a fire, smoke, or CO gas emergency, that specific detector
automatically activates your security alarm. The detector will emit a loud
alarm, and the panel will also emit a loud intermittent alarm to warn you. The
panel alarm continues for four minutes or until you enter your PIN at the panel.
10
Additional Information: Fire Safety
Your home can be installed with fire and carbon monoxide detectors as part of
Vivint's overall home security system. These security services are active 24
hours-a-day, 365 days a year.
In the event of a fire or poisonous CO gas emergency, the installed smoke and
CO detectors automatically activate your security system. Not only will the
smoke and CO detectors emit a loud alarm sound, the panel emits a loud
intermittent alarm sound to warn you of the alarm. The fire alarm sound
continues for four minutes or until you enter a User PIN at the panel. Your
Vivint Field Service Professional can increase the amount of time the fire alarm
sounds before automatically turning off.
If the Alarm Sounds
lGet out and stay out. Never go back inside for people or pets.
lIf you have to escape through smoke, get low and go under the
smoke.
lCall the fire department from outside your home.
Automatic Fire Alarm
If the fire alarm sirens are sounding, do the following:
1. If flames and smoke are present, yell "FIRE!" to alert everyone
else.
2. Evacuate all occupants from the house and call your local Fire
Department from a safe location.
OR
1. If no flames or smoke are apparent, investigate the possible
causes of the alarm.
2. Go to the panel and enter your PIN to stop the fire alarm.
3. Review the Alarm Memory (in the system activity history) to
determine which sensor caused the alarm.
4. Go to the sensor and look for a possible reason the sensor was
triggered.
5. Correct the condition that caused the detector to sense smoke.
11
Initiating a Fire Alarm Manually
Evacuating all occupants safely from the house is always the highest priority in
the event of a fire. If you become aware of a fire before your detectors sense a
problem, do the following:
1. Yell "FIRE!" to alert everyone else.
2. If the panel is easily accessible and the alarm has not
activated, go to the panel and press the white lighted button,
then press and hold down the Fire button on the touchscreen
for at least 2 seconds. This action triggers the panel fire alarm.
3. Evacuate all occupants from the house and call your local Fire
Department from a safe location outside your home.
Silencing a False Fire Alarm
If the fire alarm is sounding due to a detector sensing burnt food or some
other non-emergency condition, do the following:
1. Silence the fire alarm sirens by entering your User PIN at the
panel.
2. Review the Alarm Memory to determine which sensor caused
the alarm. If the alarm restarts, there may still be smoke inside
the detector’s sensor. Re-enter your User PIN to stop the alarm
from continuing to sound.
3. If the alarm restarts, there may still be smoke in the detector's
sensor. Enter your user PIN again to stop the alarm. Fan the
detector for 30 seconds to clear the detector’s sensor chamber.
4. After the problem has been corrected, go to the Alarm History
screen, check Clear Alarm History, and then press OK. (NOTE:
Fire and CO sensors that are still violated cannot be cleared
from the Alarm History screen until the device returns to normal
operation. Carefully inspect your home for fire or heat if your
fire alarm remains in alarm state.)
12
Smart Home Automation
and Control
The Vivint Smart Hub offers integrated, intelligent home
automation and communication with smart connected devices*
that can be accessed and controlled either directly at the panel or
remotely with the Vivint apps.
At the panel, access your connected devices via the navigation bar.
Lock and unlock doors
At the Home or Security screen,
press a door lock icon to see its
current status, and to lock and
unlock the door.
Watch camera views and videos
Press the camera icon to access your
cameras, view live video and clips, and
configure settings such as motion
detection, video recording, and more.
Adjust thermostat settings
Press the temperature icon to view
thermostats, set custom schedules,
and configure other settings.
Control lights
Press the switch icon to access the
outlet control modules, and turn on/off
and dim lights.
View device status and configure settings
To view and configure settings for each of your devices, press the Menu icon >
Settings > and then Devices. Select the desired device from the list.
*Note that smart home features and capabilities will vary depending on the
devices installed, which can include: door locks, door and window sensors,
motion sensors, key fobs, indoor and outdoor cameras, doorbell camera,
thermostat, outlet control modules, data storage, and much more.
13
Add Users and Configure
System Access
The primary admin user can add other users to your Vivint Smart
Home system, like family members and trusted friends, and
specify their access rights. Give them access at the panel or
remotely through the apps. You can also customize user-specific
access to your home with unique door lock PINs.
Add users and configure permissions
Press the Menu button > Settings > Users and Permissions > and Add New.
At a User page*, you can grant permissions, assign PINs, and remove the user.
Invite users to control your system remotely
You can also grant (and revoke) remote access privileges to users so they can
control your system remotely via the web and mobile apps. Once you've sent a
remote access invitation, the recipient has 48 hours to accept it.
*For information about the Duress User and duress signals, see the FAQ page.
14
Duress User
The Duress User Code initiates a silent alarm for help by secretly sending a
Duress report to the Vivint Central Station.
IMPORTANT: Use the Duress Code only if someone is forcing you to operate
your security system against your will. When you use the Duress Code, a silent
report is immediately sent to the Central Station and they will dispatch help.
The Duress User feature is disabled by default. Follow the steps below to
enable the Duress User and specify its unique PIN code.
Set the Duress User Code
1. On the Users screen, press Duress User.
2. Toggle ON the Enable Duress User PIN Code.
3. Press Duress PIN code, enter a unique four-digit code for the
new Duress User Code, and then press Save.
15
Remote Control with
Web and Mobile Apps
You, and your invited users, can control your Vivint system from
anywhere and anytime with a laptop, tablet, or smartphone using
the Vivint Smart Home™ apps . The app interface closely
resembles the panel display making it familiar and easy to use.
What you can do with the web and mobile apps
With the web app and mobile apps (for iOS and Android devices) you can:
• Arm and disarm the security system
• View system status and activity
• Add users and configure access
• Watch camera views and videos
asdf
• Lock and unlock doors
• Adjust thermostat settings
• Turn on/off and dim lights
• And more!
Download and install the mobile app
Go to the App Store (iOS) or Google Play (Android), search for the Vivint Sky
app, and install it. You can also go to vivint.com/mobile to learn more.
Sign in to the web and mobile apps
At your web browser, go to vivintsky.com and enter your email and password.
On your mobile device, open the app and enter your email and password.
16
Acknowledge and Clear
Alert Notifications
Vivint continually monitors security sensors, smart home devices,
and the panel itself to ensure optimal performance and
communicate timely status information via the panel and apps.
Whenever events or conditions are detected that require your
attention, the panel displays an Alert notification (in the case of
emergency alerts it also beeps) until the alert is acknowledged.
The following components/conditions are monitored and can trigger an alert:
• Input power to the panel
• Panel communications
• Sensor communications
aaaa • Panel tampering
• Sensor tampering
• Panel and sensor batteries
Acknowledge and clear alerts
When the Alert icon displays, press the icon and read the alert in order to
acknowledge it. After you acknowledge an alert, the panel will stop beeping.
You must resolve the issue that triggered the alert in order to completely clear
it. For example, you must replace sensor batteries in order to clear a sensor's
low battery alert.
View system messages
In addition to alerts, the panel can receive system messages about software
updates, regional severe weather reports, etc.
When the Message icon displays, press the icon and read the message. If
the message is critical, such as a severe weather alert, the panel will display
pertinent details and beep to further warn you of possible danger.
17
Customize Your Panel
and System
You can easily customize the appearance and behavior of your
control panel as well as how the entire Vivint Smart Home system
interacts and communicates. Features and settings you can adjust
to your own preference include display brightness and timeout,
volume (separately for the panel, doorbell speaker, and other
sounds), sensor-specific chimes, voice alerts, and more.
Press the Menu button > Settings > and then Panel.
Configure and control your smart devices
As mentioned on the Smart Home Automation and Control page, you can
configure each of your system's connected devices and how they interact with
each other, including video cameras, doorbells, door locks, sensors, lighting
controls, thermostats, and more (depending on your installation). You can also
use predefined and custom rules to optimize system-wide operation to best
meet your specific needs.
Access and configure your devices from the panel or with the Vivint apps.
18
System Test
Even though your security system electronics is self-monitoring, it is still
important to regularly test the system manually. The System Test is used to
test each of the sensors in the system, as well as LED light indicators and the
sounder. The Admin User PIN code is required to test the system.
IMPORTANT: Test your security system weekly to ensure continued
protection and proper system operation.
To test the system
1. At the Home screen, press the main Menu in the lower right-
hand corner of the touchscreen display.
2. Press Security, enter a valid user PIN, and then press System
Test.
3. Follow the prompts to teach each sensor:
lFor door or window sensors, open and close the door or
window.
lFor motion detectors, stay out of the protected area for five
minutes, then walk through the area.
lFor portable sensors and wireless keypads, press a button.
lFor smoke, CO, or glass break detectors, press the detector’s
test button.
5. When all sensors have been tested, a confirmation screen
appears.
NOTE: System Test start and stop test reports are sent to the Central Station.
19
System Settings
The Vivint Technician who installed your system can also configure various
system settings in order to customize the installation. The options listed below
show the default settings and have an area or line to denote custom settings.
Siren Run Time
If there is a burglary, panic (police), or emergency alarm, the panel sounds the
siren for a preset time. After the time expires, the siren will stop sounding.
(Auxiliary alarms run for an unlimited time.)
4 Minutes is the default, or the following:
l8 Minutes
l12 Minutes
l16 Minutes
lUnlimited
Sensor Trigger Limit
The system limits the number of times a sensor can re‐trigger an alarm while
the system is armed. The setting is 1 to 6 times per sensor, per arming period.
2 Triggers is the default, or the following:
l1 Trigger
l3 Triggers
l4 Triggers
l5 Triggers
l6 Triggers
Fire Alarm Run Time
If there is a fire or carbon monoxide alarm, the panel sounds the fire alarm for a
preset time. After the time expires, the fire alarm will stop sounding.
4 Minutes is the default, or the following:
l8 Minutes
l12 Minutes
20
l16 Minutes
lUnlimited
Exit Delay
The Exit Delay begins immediately after arming the system. The delay gives
you time to leave through the designated exit/entry door without setting off
the alarm.
During the Exit Delay beeps sound, and faster beeps sound during the last 10
seconds.
NOTE: Arming remotely does not start an Exit Delay.
l60 Seconds is the default, or ________ for ________ Door.
Entry Delays
The Entry Delay begins when the designated entry/exit door is opened while
the system is armed. The delay gives you time to disarm the system before
triggering the alarm. You must enter a User Code on the panel or Wireless
Keypad before the Entry Delay time expires. During the Entry Delay, beeps
sound to remind you to disarm the system.
The system supports two different Entry Delays:
lEntry Delay #1 is for your primary entrance door. 30 Seconds is
the default, or _________ for ________ Door
lEntry Delay #2 is for a secondary entrance (such as a garage
door) and is usually set longer to give you time to get to the
keypad and disarm the system. 30 Seconds is the default, or _
________ for ________ Door
24-Hour Emergency Functions
Three 24‐hour emergency functions: You can activate the Panic, Fire, and
Emergency buttons on the Control Panel. The installer can set which
emergency buttons on the panel are active.
nPanic (Audible)
nPanic (Silent)
nFire
nEmergency
21
Quick Arming
Quick Arming allows you to arm your system without having to enter a User
Code.
When you press the Stay or Leave button, the system will start to arm without
requesting a User Code.
lOff
lOn
Quick Bypass
Normally sensors that are open at the time the system is armed will require
force bypassing by entering your User Code. The system can be set so a User
Code is not required to bypass open sensors when the system is armed.
lOff
lOn
Quick Exit
The Quick Exit option allows you to start the Exit Delay while the system is
armed. This allows you to leave the home without having to disarm and rearm
the system.
When the Quick Exit option is on, a Quick Exit button will display on the
security screen. Press the button to start the Exit Delay.
After Quick Exit, the system will fully re‐arm in the mode that it was in before
(Stay or Leave Mode).
lOff
lOn
Auto Un-bypass
Normally, sensors manually bypassed with the User Toolbox will automatically
have their bypasses removed when the system is disarmed. The system can be
set so sensors that have been manually bypassed will stay bypassed until the
bypass is manually removed.
lOff
lOn
22
Auto Stay
The Auto Stay option will change the arming mode if no one exits after arming
the system in Leave Mode. When the system is armed in the Leave Mode the
Exit Delay will begin.
With the Auto Stay option on, if a designated exit/entry door does not open
and close during the Exit Delay, the system will arm in the Stay Mode instead
of the Leave Mode.
lOff
lOn
Key Fob Arm/Disarm Sound
The system can be set so when it’s armed or disarmed by a wireless key fob, a
beep will sound through the internal and external sounders to indicate that the
key fob’s signal was received.
This helps in installations where the panel is not visible or there are no other
system status indications at the key fob’s location.
lOff
lOn
Key Fob Disarm After Sound
The system can be set so when it’s disarmed with a wireless key fob after an
alarm has occurred, a special series of beeps will sound through the internal
and external sounders.
This option serves as an alert to warn you to approach the home with caution
as an intruder may still be present.
lOff
lOn
IMPORTANT: The system can be set so when it’s disarmed with a wireless key
fob after an alarm has occurred, a special series of beeps will sound through
the internal and external sounders. This option serves as an alert to warn you to
approach the home with caution as an intruder may still be present.
Key Fob Options
The installer selects which options are enabled for each key fob (1‐8) used with
the system.
Refer to the table below for the options selected for your key fobs:
23
Key Fob Arming Bypass Options
Options - All Key Pads
lAuto‐bypass all open perimeter sensors and un‐bypass a
sensor if closed while the system is armed
lAuto‐bypass open perimeter sensors permanently while armed
lAllow key fob arming only when all perimeter sensors are
closed
Exit Delay Restart
The Exit Delay Restart option will extend the Exit Delay one time if you need to
re-enter the home. When the system is armed in the Leave Mode or Stay
Mode, the Exit Delay gives you time to leave without setting off the alarm.
With the Exit Delay Restart option, re-entering the home after you have left,
but before the Exit Delay timer expires, will restart the Exit Delay timer, giving
you the full length of time to leave again. The restart option only works once,
each time the system is armed.
lOn
lOff
Cancel Display
A "cancel" message will be sent to the Central Station if the system is disarmed
within a preset period of time after an alarm is triggered. The system can be
set to display that a cancel report was sent, or for higher security, the system
can be set to not display the cancel message.
lOn
lOff
Cancel Time
To limit responses to false alarms, a "cancel" message will be sent to the
Central Station if the system is disarmed within a preset period of time after an
alarm is triggered.
The alarm report is always sent, but it will be followed by a cancel report if you
disarm the system within the preset time.
This option helps the Central Station to determine whether you accidentally
caused the alarm or if the alarm report was caused by an intruder. It also lets
the Central Station know that you have returned to the home. Even if a cancel
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message is sent, the Central Station will verify the alarm and possibly dispatch
help. The cancel message may be processed by the Central Station at a later
time depending on system configuration.
l5 Minutes is the default, or _______ Minutes
Dialer Delay
If an alarm occurs, the system will delay transmitting the alarm for a short time
to allow you to disarm the system in case the alarm was accidentally tripped.
The dialer delay reduces nuisance traffic to the Central Station and can
prevent receiving fines that many cities impose when police respond to a false
alarm. Your installer also can configure the system for no dialer delay.
NOTE: The dialer delay is also known as the abort window. It gives you time to
disarm, but doesn’t delay the siren from sounding. Disarming during the abort
window can display a cancel message depending on the Cancel Display
setting.
l30 Seconds is the default, or ______ Seconds
Two-way Voice
The system can connect with a Central Station operator so they can converse
with people after an alarm.
The two-way voice option allows communication to and from the panel and
the Central Station. Two‐way voice communications will occur after the
system has made its alarm report. Your installer sets which sensors can trigger
the two-way voice option.
lOff
lOn
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Frequently Asked
Questions (FAQs)
Read these common questions to learn more about your system.
What should I expect in an alarm situation?
Burglary alarm, emergency, or fire alarm — Vivint will attempt to contact you
through your panel via Vivint Live to confirm the alarm, ask for your verbal
password, and determine the nature of the emergency. If no one answers,
Vivint will call your first emergency contact. If no one is available to confirm
the alarm, Vivint will dispatch the authorities and continue trying to reach your
emergency contacts (unless prohibited by local regulations).
How do I send a duress signal?
The duress code is for situations when you need emergency personnel sent to
your home but don't want to alert an intruder that you are sending a signal. For
example, if you are being forced to re-enter your home and need to disarm
your panel, you can use this code to stop the panel beeping while
simultaneously alerting Vivint. When Vivint receives a duress code, we will
immediately dispatch the police without attempting to contact you.
Press the Arming icon, press Disarm, and enter the duress code. A duress
signal will be sent. Although the panel will be disarmed and appear normal, we
will receive the signal and send help immediately. (When your system was
installed, you were informed of the duress code. If you have forgotten your
code, see the Duress User under User Settings, or call Customer Care.)
How do I change sensor batteries?
Occasionally the panel will display a "low battery" alert to indicate that a
specific sensor or device needs to have its batteries replaced. Typically, this is
a very quick and easy procedure. Simply go to the identified sensor (motion
detector, door/window sensor, etc.), remove the cover and/or open it,
replace the batteries, and then replace the cover or close the sensor. Once
replaced, the "low battery" alert is cleared. For more information, you can also
go to support.vivint.com to see video tutorials and how-to instructions on
how to replace batteries for Vivint sensors and devices.
How do I manage my home online?
To manage your home online, go to vivintsky.com and log in with your email
address and password. You can also access your system from the online
account center by visiting account.vivint.com. Once logged in, click the
Control My Home icon.
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Regulatory, Service, and
Warranty Information
For complete regulatory compliance information, go to:
support.vivint.com/fcc.
FCC and IC Regulatory Compliance Declarations
The complete FCC and Industry Canada (IC) Regulatory Compliance
Declarations are posted online at the Vivint Support website. The full text of
these notices is also provided below, as a convenient reference for anyone
who installs, configures, or uses the system.
FCC Notice
CAUTION: Unauthorized changes or modifications could void the
user’s authority to operate the equipment.
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC Rules and Industry Canada (IC)
license-exempt RSS standard(s). Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation of the device.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the
receiver.
lConnect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
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lConsult the dealer or an experienced radio / television
technician for help.
This product complies with FCC radiation exposure limits for an uncontrolled
environment. Avoid operating this product at a distance less than 7.9 in (20
cm) from the user.
IC Noti ce (Avis D'Industr i e Canada)
PRUDENCE: Changements ou modifications pourraient annuler le
droit de l'utilisateur à utiliser l'équipement non autorisées.
Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de
réduire les risques de brouillage radioélectrique à l'intention des autres
utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communication satisfaisante.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
Ces limites sont conçues pour fournir une protection raisonnable contre les
interférences nuisibles dans une installation résidentielle. Cet équipement
génère, utilise et peut émettre une énergie de radiofréquence et, s'il n'est pas
installé et utilisé conformément aux instructions, il peut causer des
interférences nuisibles aux communications radio. Cependant, il n'existe
aucune garantie que des interférences no se produiront pas dans une
installation particulière. Si cet équipement provoque des interférences
nuisibles à la réception radio ou télévision, ce qui peut être déterminé en
mettant l'équipement hors et sous tension, l'utilisateur est encouragé à essayer
de corriger l'interférence par une ou plusieurs des mesures suivantes:
lRéorienter ou déplacer l'antenne de réception.
lAugmentez la distance entre l'équipement et le récepteur.
lConnecter l'équipement à une sortie sur un circuit différent de
celui sur lequel le récepteur est branché.
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lConsulter le revendeur ou un technicien radio / télévision
expérimenté pour de l'aide.
Ce produit est conforme aux limites FCC d'exposition aux radiations pour un
environnement non contrôlé. Évitez d'utiliser ce produit à une distance
inférieure à 7,9 in (20 cm) de l'utilisateur.
FCC ID: 2AAAS-CP04
IC: 10941A-CP04
Service information
Your local Vivint Smart Home Pro™ technician is the person best qualified to
service your system. Should your system require service due to ordinary wear
and tear while under contract, we will repair or replace the equipment for free.
Note that trip fees may apply.
IMPORTANT: THE INSTALLED EQUIPMENT MUST BE CHECKED
BY A QUALIFIED VIVINT TECHNICIAN AT LEAST EVERY 3 YEARS.
There are no user-servicable parts inside the control panel. For
service, repair, or product upgrades, contact Customer Care.
For all inquiries about the warranty and related service, call Vivint Customer
Care at 1.855.819.8137.
Warranty information
For the complete warranty and service plan, including details about terms and
conditions, go to: support.vivint.com/product/policies.
Account information
Install date:
Service number:
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vivint.com