Vocera Communications B3000N B3000N Communication Badge User Manual Vocera Badge User Guide Version 4 x

Vocera Communications B3000N Communication Badge Vocera Badge User Guide Version 4 x

Contents

User Manual

Vocera Badge User GuideVersion 4.x
ii ··· Vocera Badge User GuideCopyright © 2002-2014 Vocera Communications, Inc. All rights reserved.Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; 7,457,751; AUPatent Number AU 2002332828 B2; CA Patent Number 2,459,955; EEC PatentNumber ED 7513; and Japan Patent Number JP 4,372,547.Vocera® is a registered trademark of Vocera Communications, Inc.This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).The reference text of the license governing this software can be found atwww.vocera.com/legal. The version legally binding on you (which includeslimitations of warranty, limitations of remedy and liability, and other provisions)is as agreed between Vocera and the reseller from whom your system wasacquired and is available from that reseller.Certain portions of Vocera’s product are derived from software licensed by thethird parties as described at http://www.vocera.com/legal/.Microsoft®, Windows®, Windows Server®, Internet Explorer®, Excel®, andActive Directory® are registered trademarks of Microsoft Corporation in theUnited States and other countries. Java® is a registered trademark of Oracle Corporation and/or its affiliates.All other trademarks, service marks, registered trademarks, or registered servicemarks are the property of their respective owner/s. All other brands and/orproduct names are the trademarks (or registered trademarks) and property oftheir respective owner/s.Vocera Communications, Inc.www.vocera.comtel :: +1 408 882 5100fax :: +1 408 882 5101 Part No :: 930-01863 Rev D 2014-08-16 17:05:30
Contents ··· iii ContentsWelcome to Vocera..................................................................... 9Getting Started with a Badge...................................................... 10About this Guide........................................................................ 13Badge Features.......................................................................... 15B3000n Features......................................................................... 15Enhanced Durability.............................................................. 16Enhanced Display.................................................................. 16Increased Speaker Volume..................................................... 17Integrated Noise Cancellation................................................. 17Smart Battery and Power Efficiency......................................... 19Handset Mode...................................................................... 19Improved Attachments.......................................................... 20Indicator Lights..................................................................... 20Call Button LED Halo Colors.................................................. 20B3000 Features........................................................................... 21Enhanced Durability.............................................................. 22Enhanced Display.................................................................. 22Increased Speaker Volume..................................................... 23Integrated Noise Cancellation................................................. 23Smart Battery and Power Efficiency......................................... 25Handset Mode...................................................................... 25Improved Attachments.......................................................... 26Indicator Lights..................................................................... 26B2000 Features........................................................................... 26Display Screen...................................................................... 26Microphone and Speaker....................................................... 27Indicator Lights..................................................................... 27Common Badge Features............................................................ 28Call Button........................................................................... 28Hold/DND Button.................................................................. 28The Badge Menus................................................................. 29Custom Settings................................................................... 35Background Updater............................................................. 40Anti-Microbial Protection....................................................... 41
iv ··· Vocera Badge User GuideHeadset Jack........................................................................ 42Alert Tones and Notifications................................................. 42Commands.................................................................................. 45Basic Calling............................................................................... 47Logging In and Out.................................................................... 47Recording Names and Greetings................................................... 48Using the Welcome Tutorial on the Badge..................................... 48Placing and Receiving Calls.......................................................... 49Calling Other Users............................................................... 49Using Speak or Spell............................................................. 50Calling with Department Names............................................. 51Calling a Group Member....................................................... 51Training the Genie................................................................ 52Answering a Call.................................................................. 55Ending a Call....................................................................... 55Using Buttons to Answer "Yes" or "No"................................. 56Call Waiting......................................................................... 56Putting a Caller on Hold and Releasing the Hold...................... 56Using Do Not Disturb............................................................ 57Sending Voice and Email Messages............................................... 57Sending a Voice Message...................................................... 58Sending an Email Message.................................................... 58Listening to Messages................................................................. 59Commands You Can Use During Message Play........................ 61Reading Text Messages................................................................ 62Using Voice Commands to Set Device Properties............................ 63Using the Auto Answer Commands........................................ 64Using the Announce through Speaker Commands.................... 64Getting Help.............................................................................. 65Advanced Commands................................................................ 67Calling Telephone Numbers......................................................... 67Calling an Address Book Entry or Buddy....................................... 68Sending and Receiving Numeric Pages.......................................... 69Redialing Phone Numbers............................................................ 71Using Instant Conferences........................................................... 72Joining and Leaving a Conference.......................................... 72Using the Vocera Badge or Phone in a Conference................... 73Summary of Conference Commands....................................... 73Broadcasting to a Group............................................................. 74Summoning Help in an Emergency......................................... 75
Contents ··· vForwarding Your Calls................................................................. 76Placing a Three-Way Conference Call............................................ 77Unsupervised Conferencing.................................................... 77Supervised Conferencing....................................................... 78Issuing Urgent Commands........................................................... 79Dialing a Phone Number to Urgently Broadcast to a Group........ 80Joining or Leaving a Group.......................................................... 80Locating a Vocera User or Group Member..................................... 82Using Care Transition Commands................................................. 82Recording Your Voiceprint........................................................... 83Blocking and Accepting Calls....................................................... 84Recording a Dictation Session...................................................... 85Getting Other Information........................................................... 85Navigating IVR Phone Trees with a Badge...................................... 86Possible Touch-Tone Responses............................................... 87Special Features......................................................................... 89Communicating with Multiple Sites........................................ 91About Sites................................................................................ 91Types of Sites............................................................................. 91Using Sites in Voice Commands................................................... 92Logging In at a Site you are Visiting....................................... 93Placing a Three-Way Conference Call Between DifferentSites.................................................................................... 93Commands for Group Managers.............................................. 95Group Manager Capabilities........................................................ 95Adding and Removing Group Members........................................ 96Recording Names and Greetings for a Group................................. 96Sending Text Messages to Vocera Devices.............................. 99Sending a Text Message from an Email Program............................. 99Sending a Text Message from the User Console........................... 100Using Vocera Access Anywhere............................................. 103Types of Access to the Genie..................................................... 103Software and Configuration Requirements.................................. 104Starting a Genie Session from a Phone........................................ 104Starting a Genie Session at Another Site..................................... 106Vocera Access Anywhere Special Keys......................................... 107Announcements for Calls from a Phone...................................... 107
vi ··· Vocera Badge User GuideCommands Not Supported from a Phone.................................... 108Other Functionality Not Supported on a Phone...................... 108Training the Genie from a Phone................................................ 109The User Console..................................................................... 111User Console Features............................................................... 111Maintaining Your Badge......................................................... 113When to Charge the Battery...................................................... 113Preparing the Charger............................................................... 113Preparing the B3000 Charger............................................... 114Preparing the B2000 Charger............................................... 115Charging the Battery................................................................. 116Charging the B3000 Battery................................................ 116Charging the B2000 Battery................................................ 117Cleaning the Badge and Accessories........................................... 119Reference.................................................................................. 121Frequently Asked Questions.................................................. 123Why does the Genie have trouble understanding me?.................. 123Why is my device chirping or beeping?....................................... 124Why does my device beep when I'm talking to someone?............. 125Why does my device display say "Searching for Server"?............... 125Why does the Genie ask me to wait when I press Call?................. 125Why can't I receive calls or messages?........................................ 126Why do some text messages begin with strange characters?.......... 126Why does my badge beep and then restart?................................ 126What can I do if badge buttons are not working?........................ 126How can I stop getting logged out when I charge my badge?........ 126Agreements, Specifications, and Notices............................... 127Third-Party Software Agreements................................................ 127System Specifications................................................................. 127System Specifications for B2000........................................... 127System Specifications for B3000........................................... 130System Specifications for B3000n......................................... 132Regulatory Notices.................................................................... 136B2000 Regulatory Notices.................................................... 137B3000 Regulatory Notices.................................................... 140B3000n Regulatory Notices.................................................. 150
Contents ··· viiImportant Safety Instructions................................................ 163Warning Definition.................................................................... 164Badge and Battery Charger Safety.............................................. 165Important Information About Use in Certain Areas....................... 169Additional Instructions for B3000 Battery Safety........................... 169Product Disposal Warning.................................................... 170National Safety Statement of Compliance – CE Marking.......... 171Command Reference............................................................... 173Summon and Dismiss the Genie................................................. 173Log In and Log Out.................................................................. 173Record Your Name, Greeting, and Voiceprint............................... 174Call a User or Group Member.................................................... 174Dial a Telephone Number.......................................................... 175Broadcast to a Group................................................................ 175Forward a Call.......................................................................... 176Transfer a Call.......................................................................... 176Use Instant Conferences............................................................ 176Send and Receive Numeric Pages............................................... 177Block and Accept Calls.............................................................. 178Send Messages......................................................................... 178Play Messages.......................................................................... 178Locate Users and Groups........................................................... 179Work With Your Groups............................................................ 180Manage Groups........................................................................ 180Place a Three-Way Conference Call............................................. 181Work with Sites........................................................................ 182Care Transition.......................................................................... 182Dictation.................................................................................. 183Getting Help............................................................................. 183Miscellaneous........................................................................... 184Index......................................................................................... 185
viii ··· Vocera Badge User Guide
Welcome to Vocera ··· 9 Welcome to VoceraYour Vocera device provides fast, simple, person-to-person communicationover your company's wireless network. Using voice commands, Vocera instantlyconnects you to the people you need to reach, reducing phone tag, overheadpaging, and physically searching for a person. It also gives you the freedom tobe mobile, even when you are expecting an important call.The Vocera badge has a built-in speaker, microphone, and radio, plus a displaythat shows caller ID and messages. Attachment options for the badge allowhands-free operation.Vocera devices communicate through your in-house wireless local area network(WLAN). This design permits people to reach you even in areas where cellularphones experience what people call dead spots. Also, since Vocera devicestransmit and receive calls in a different frequency range than cellular phones,you can use a Vocera devices in areas where cellular phones are prohibitedbecause of concerns about interference with other equipment.A central computer, the Vocera Server, controls all Vocera devicecommunications. If you have a Vocera Smartphone, it communicates with theVocera Server through a separate Vocera Client Gateway. As you use yourVocera badge or phone, you are prompted by the Genie, which is the voiceinterface to the server. The Genie recognizes simple commands in verb-nounformat. For example:"Call Charles Jones.""Record a message for Tech Support.""Block all calls."Because Vocera devices uses voice commands, the system is easy to learn, andyou can start using your badge or phone immediately.
Getting Started with a Badge10 ··· Vocera Badge User GuideGetting Started with a BadgeIf this is the first time you are using a Vocera badge, you can get started rightaway by following these simple steps:When your badge is ready to use, you can press the Call button at any time,wait for the Genie to answer, and then give the Genie a voice command, suchas:"Call Jim Olsen.""Record my greeting.""Play my messages."For more information about Vocera commands, see BasicCalling on page 47 and Advanced Commands on page 67.To get started with a B3000 badge:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the badgedisplay to make sure the battery has sufficient power.See Maintaining Your Badge on page 113 for other ways to determinewhether the battery needs charging and for instructions on how to chargethe battery.2. Install the battery. To do this, slide the pegs at the top of the battery intothe two holes in the badge's battery compartment, and then press downgently to seat the battery.The badge will begin a startup sequence. Wait until the badge display readsLogged Out or shows someone's name.3. Choose the lanyard or universal clip attachment, and connect it to thebadge.
Getting Started with a Badge Welcome to Vocera ··· 11 You also can connect the lanyard or clip to the badge before installing thebattery.4. Put the badge on, and make sure it is in the proper position.For optimal speech recognition, the top of the badge should beapproximately 6 inches (15 centimeters) from your chin. Any sound comingfrom another direction or beyond that distance is reduced or eliminated bythe noise canceling microphones. 5. Log in: Press the Call button and wait for the Genie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone,another user may already be logged in. If so, say "Log me out," wait forthe chime, and then press the Call button again to log in.6. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. See Adjusting theVolume on page 36.To get started with a B2000 badge:1. Charge the battery, if necessary.
Getting Started with a Badge12 ··· Vocera Badge User GuideNew batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the badgedisplay to make sure the battery has sufficient power.See Maintaining Your Badge on page 113 for other ways to determinewhether the battery needs charging and for instructions on how to chargethe battery.2. Choose the lanyard, pocket clip, or universal clip attachment, and connect itto the badge.Connect attachments before you install the battery. 3. Install the battery. To do this, slide the holes in the top of the battery overthe small pegs at the top of the badge's battery compartment, and thenpress down gently to seat the battery. The badge will begin a startup sequence. Wait until the badge display readsLogged Out or shows someone's name.4. Put the badge on, and make sure it is in the proper position.To get the best possible speech recognition, the microphone on the top ofthe badge should point toward your mouth and should be approximately 6inches (15 centimeters) from your chin.
About this Guide Welcome to Vocera ··· 13 5. Log in: Press the Call button and wait for the Genie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone,another user may already be logged in. If so, say "Log me out," wait forthe chime, and then press the Call button again to log in.6. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. See Adjusting theVolume on page 36.About this GuideThis guide describes how to use Vocera badges to communicate. It starts withthe basics, such as the different features of the device and how to place andreceive calls. It also provides information about sending messages, broadcasting,setting properties to customize behavior, cleaning and maintenance, and usingthe full set of voice commands.Important: All voice commands and features mentioned in this guide aresupported in Vocera 4.0 or later unless otherwise indicated.
About this Guide14 ··· Vocera Badge User Guide
Badge Features ··· 15 Badge FeaturesThe design of the Vocera badge is simple, so you can communicate quicklyand easily and keep your hands free to do other tasks. The information in thischapter will help you become familiar with the badge features.B3000n FeaturesVersion: Vocera 4.4.2 or laterVersion: Vocera 4.3 SP4 or later
Enhanced Durability16 ··· Vocera Badge User GuideEnhanced DurabilityLike the B3000, the B3000n is more durable and rugged than the B2000predecessor. All buttons on the badge now use dome switches instead ofmechanical switches. Menu selection buttons have been moved from the sideto the front of the badge, and the battery latch is now part of the battery.A metallic spine reinforces the shell and serves as the attachment point foraccessories at the top of the badge. The B3000n has been tested to withstanddust, shock, and vibration. Like the B2000 and B3000 before it, the B3000n isNOT water-resistant.Enhanced DisplayThe B3000n badge display is located on the front of the badge and positionedin portrait orientation. To conserve power, the display is activated only whenyou press buttons, use menus, or are on a call. Otherwise, the display ispowered off. You can choose to invert the screen, thus letting you convenientlyread the text by tilting the bottom of the badge up.The following figure show the B3000n screen in different orientations (rightside up and upside down):
Increased Speaker Volume Badge Features ··· 17The following figure shows a user tilting his badge up to read the invertedscreen:Note: When you tilt the badge to read the screen, make sure your fingers donot block any of the four microphones.Increased Speaker VolumeThe B3000n has a speaker with 85 dBSPL peak loudness, more than 10 dBlouder than the B2000 speaker, making it easier to use without a headset innoisy areas or areas with persistent background noise.Integrated Noise CancellationThe B3000n has enhanced noise cancellation as well as better acoustic echocancellation. The badge has an array of four directional microphones (two atthe top and two along the right front side), each with their own echo cancellor,reducing background noise while you speak.
Integrated Noise Cancellation18 ··· Vocera Badge User GuideThe following figures illustrate B3000n microphone sensitivity. They show frontand side views of someone wearing the badge using a lanyard or a universalclip. The shaded area above the badge is the speech zone, the region in whichaudio can be detected. The following figure shows the primary B3000n microphone and the threenoise-canceling microphones.The noise cancellation features of the B3000n badge have been designed toprovide significant improvement in speech recognition accuracy in environmentswith background noise compared to the older B2000 model.
Smart Battery and Power Efficiency Badge Features ··· 19Smart Battery and Power EfficiencyThe lithium-ion polymer smart battery continuously monitors battery life andis able to accurately report remaining capacity. Due to improvements in powerefficiency in the B3000n badge, a fully charged B3000n standard battery shouldprovide 3 hours of talk time (U-APSD enabled) and up to 45 hours of standbytime. A fully charged B3000n extended battery should provide 5 hours of talktime and 60 hours of standby time. You must remove the B3000n battery fromthe badge to charge it.Handset ModeVersion: Vocera 4.3 SP2 or laterThe B3000n lets users switch to handset mode to ensure privacy or use thebadge in a high noise environment without a headset. When the badge is inhandset mode, you can use it like a telephone handset. Press the Call button tomake a call or answer a call, and then put the badge speaker to your ear andspeak into the primary microphone located on the front of the badge at thetop right corner. Only the primary microphone is enabled in handset mode; thethree noise-canceling microphones are automatically disabled. For informationon how to switch the badge to handset mode, see Turning Handset ModeOn or Off on page 38.Note: When you hold the badge speaker up to your ear, do not cover theprimary microphone with your fingers. Otherwise, the Genie will not hearanything you say.
Improved Attachments20 ··· Vocera Badge User GuideImproved AttachmentsB3000n lanyards and clips attach easily and securely to the metal spine at thetop of the badge, letting you remove the attachment without removing thebattery, and vice versa.Indicator LightsThe indicator light on the top of the badge indicates whether the badge'spower and DND mode are on:Color MeaningGreen blink Power is on, DND mode is offAmber blink Power and DND mode are onCall Button LED Halo ColorsThe B3000n has an LED-lighted Call button that displays lights to indicate thecurrent status of the badge.Figure 1. Call button LED haloThe LED halo around the Call button uses the following colors:Table 1. Call button halo colorsColor MeaningGreen On an active callAmber In DND mode or on hold
B3000 Features Badge Features ··· 21Color MeaningCycle through colors Off networkWhite Low priority message waitingRed High/Medium priority message waitingOf course, the halo light around the Call button appears on the front of thebadge, so you may need to tilt the badge up to see it clearly. Other peopleshould be able to see the light and tell whether you are on currently on anactive call.B3000 FeaturesVersion: Vocera 4.1 SP7 or later
Enhanced Durability22 ··· Vocera Badge User GuideEnhanced DurabilityThe B3000 is more durable and rugged than its B2000 predecessor. All buttonson the badge now use dome switches instead of mechanical switches. Menuselection buttons have been moved from the side to the front of the badge, andthe battery latch is now part of the battery. A metallic spine reinforces the shelland serves as the attachment point for accessories at the top of the badge. TheB3000 has been tested to withstand dust, shock, and vibration. Like the B2000badge, the B3000 is NOT water-resistant.Enhanced DisplayThe B3000 badge display, which is 11% larger than the B2000 display but withnearly twice as many pixels, has been moved to the front of the badge andpositioned in portrait orientation. To conserve power, the display is activatedonly when you press buttons, use menus, or are on a call. Otherwise, thedisplay is powered off. You can choose to invert the screen, thus letting youconveniently read the text by tilting the bottom of the badge up.The following figure show the B3000 screen in different orientations (right sideup and upside down):
Increased Speaker Volume Badge Features ··· 23The following figure shows a user tilting his badge up to read the invertedscreen:Note: When you tilt the badge to read the screen, make sure your fingers donot block any of the four microphones.Increased Speaker VolumeThe B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louderthan the B2000 speaker, making it easier to use without a headset in noisyareas or areas with persistent background noise.Integrated Noise CancellationThe B3000 has enhanced noise cancellation as well as better acoustic echocancellation. The badge has an array of four directional microphones (two atthe top and two along the right front side), each with their own echo cancellor,reducing background noise while you speak.
Integrated Noise Cancellation24 ··· Vocera Badge User GuideThe following figures illustrate B3000 microphone sensitivity. They show frontand side views of someone wearing the badge using a lanyard or a universalclip. The shaded area above the badge is the speech zone, the region in whichaudio can be detected. The following figure shows the primary B3000 microphone and the three noise-canceling microphones.The noise cancellation features of the B3000 badge have been designed toprovide significant improvement in speech recognition accuracy in environmentswith background noise compared to the older B2000 model.
Smart Battery and Power Efficiency Badge Features ··· 25Smart Battery and Power EfficiencyThe lithium-ion polymer smart battery continuously monitors battery life andis able to accurately report remaining capacity. Due to improvements in powerefficiency in the B3000 badge, a fully charged B3000 standard battery shouldprovide 3 hours of talk time (U-APSD enabled) and up to 45 hours of standbytime. A fully charged B3000 extended battery should provide 5 hours of talktime and 60 hours of standby time. Unlike the B2000 battery, you must removethe B3000 battery from the badge to charge it.Handset ModeVersion: Vocera 4.3 SP2 or laterThe B3000 lets users switch to handset mode to ensure privacy or use thebadge in a high noise environment without a headset. When the badge is inhandset mode, you can use it like a telephone handset. Press the Call button tomake a call or answer a call, and then put the badge speaker to your ear andspeak into the primary microphone located on the front of the badge at thetop right corner. Only the primary microphone is enabled in handset mode; thethree noise-canceling microphones are automatically disabled. For informationon how to switch the badge to handset mode, see Turning Handset ModeOn or Off on page 38.Note: When you hold the badge speaker up to your ear, do not cover theprimary microphone with your fingers. Otherwise, the Genie will not hearanything you say.
Improved Attachments26 ··· Vocera Badge User GuideImproved AttachmentsB3000 lanyards and clips attach easily and securely to the metal spine at the topof the badge, letting you remove the attachment without removing the battery,and vice versa.Indicator LightsThe indicator light on the top of the badge indicates whether the badge'spower and DND mode are on:Color MeaningGreen blink Power is on, DND mode is offAmber blink Power and DND mode are onB2000 FeaturesDisplay ScreenThe display screen on the back of the badge provides status information and amenu that lets you view badge information and customize settings. The displayscreen also lets you view text messages sent by email, the Vocera User Console,or an application that integrates with the Vocera system, such as a nurse callsystem. See The Badge Menus on page 29 for information about each ofthe screens in the badge menu.
Microphone and Speaker Badge Features ··· 27The B2000 badge features a high-contrast, high-resolution display with anextensive grey-scale to provide greater readability. This display allows for fontsthat use both upper- and lower-case characters.The B2000 badge automatically launches a screen saver when its display isinactive. The screen saver shows your first name and the first initial of yourlast name, along with an icon indicating the remaining battery life. The badgedismisses this screen saver immediately if the display needs to become active—for example, if you receive a call or a message.You can manually interrupt the screen saver and return the badge to itsprevious display by using any of the badge buttons:• Pressing a side button dismisses the screen saver without taking anyadditional action.• Pressing the Call button dismisses the screen saver and also initiates a call.• Pressing the Hold/DND button dismisses the screen saver and places thebadge in DND mode.Microphone and SpeakerThe unidirectional design of the microphone enables it to gather and transmitspeech, yet minimizes the amount of background noise that is picked up.You can adjust the speaker volume by using the buttons on the left side of thebadge. See Adjusting the Volume on page 36.Indicator LightsThe indicator light on the top of the badge provides message alerts, out-of-network alerts, and low battery warnings. The color and blink rate of theindicator light give you the following information:
Common Badge Features28 ··· Vocera Badge User GuideColor Blink Rate MeaningSlow Normal operation. No new voice or text messagesGreenFast Normal operation and you have unplayed voicemessages or unread text messagesSlow Your badge is out of range or is notcommunicating with the Vocera server. If thebadge is out of range, you will see the message“Searching for Access Points” on the badgedisplay. If the badge is within range but is notconnecting to the server, you will see the message“Searching for Server.”Red Fast The battery needs to be recharged.Note: The Hold/DND button has a yellow indicator light that blinks to remindyou that a call is on hold or that you have put the badge in Do Not Disturbmode.Common Badge FeaturesThis section describes features that are common to all types of Vocera badges.Call ButtonPress the Call button to begin and end all voice communications, such asmaking calls, sending and listening to messages, and recording your name andgreeting. The Call button also has these other uses:• If the badge power is off, you can press the Call button to turn it on.• If the Genie asks you a question that requires a yes or no response, you canpress the Call button to answer "yes."• If you are on a call and you hear a Call Waiting tone, press the Call button toput the current call on hold and connect to the new call. To disconnect fromthe second call and return to the call on hold, press the Call button again.Hold/DND ButtonThe Hold/DND button places calls on hold, puts the badge in Do Not Disturb(DND) mode, and turns the badge power off:• To hold a call, press the Hold/DND button while the call is in progress. Torelease the hold, press the button again.
The Badge Menus Badge Features ··· 29While a call is on hold, you can press the Call button to summon the Genie.When the Genie answers, you can call another user, check for new messages,or issue any other command. Once the command has been carried out andthe operation is finished, the Genie automatically reconnects you with theperson on hold.• To put the badge in Do Not Disturb mode, press the Hold/DND button whenno call is in progress. Callers are told that you are unavailable, and theyare invited to leave a message, or else their call is forwarded to anotherdestination if forwarding is active for your badge.• The Hold/DND button can turn the badge off. Press and hold the Hold/DNDbutton for at least seven seconds to turn off the badge power.A small yellow indicator light on the Hold/DND button blinks when the badge isin Hold or Do Not Disturb mode.The Hold/DND button also has these other uses:• Press the Hold/DND button to cancel a command. For example, if you arecalling someone, leaving a message, or recording your name and you changeyour mind, press Hold/DND to cancel the action.• If the Genie asks you a question that requires a yes or no response, press theHold/DND button to answer "no." (To answer "yes," use the Call button.)The Badge MenusThe badge display shows a series of menu screens that comprise the top level ofthe menu system. You navigate the badge menus differently depending on thetype of badge.To navigate through B3000 menus:• Press the Select button to display the menu, and then use the Up or Downbuttons to navigate.Note: The menu screens wrap in either direction if you keep pressing Up orDown.To navigate through B2000 menus:• Press the Up, Select, or Down button to display the menu, and then use theUp or Down buttons to navigate.On B3000 badges, the Up, Select, and Down buttons are on the front of thebadge. Up and Down depend on the orientation of the screen.
The Badge Menus30 ··· Vocera Badge User GuideOn B2000 badges, the Up, Select, and Down buttons are on the side of thebadge. The screen orientation cannot be changed.Use the Select button to choose a displayed item. To return to the main screenat any time, press and hold the Select button until the badge beeps. Pressingthe Select button from the main screen takes you to the Messages screen.The top-level menu differs for each Vocera badge type, as shown in thefollowing table:Badge Type Top-Level MenuB3000 MessagesSettingsReturn HomeInfoPower Off
The Badge Menus Badge Features ··· 31Badge Type Top-Level MenuB2000 InfoPower OffVolumeFontMessagesThe following sections describe your badge's display menu choices.Main ScreenThe main screen appears when you turn on the badge. This screen has a statusmessage area with symbols that show you the wireless network signal strength,the battery charge level, whether you are in speakerphone or headset mode,and whether you have unread text messages or unplayed voice messages.The following figure shows the B3000 main screen:
The Badge Menus32 ··· Vocera Badge User GuideThe following figure shows the B2000 main screen:The status message area may show one of the following alerts:Status Message MeaningName—not blinking The name of the person who is logged in to the Vocerasystem using this badge.Name—blinking If someone is trying to call you, this shows you thename of the person who is calling. If you are already ona call, this shows the name of the person with whomyou are currently speaking. If you are already on a calland you hear the Call Waiting tone, this displays thename of the person who is trying to call you.If you are in a conference, this shows its name. If youare receiving a broadcast, this shows the name of theperson making the broadcast.If you received a message, this shows the name of theperson who sent the message for 15 seconds.Vocera Your badge is communicating with the Genie.Logged out No one is logged in with this badge.Searching for AccessPoints or Off NetworkThe badge is out of network range or is not able toconnect with the network. If you are sure you arewithin range of your network, contact your systemadministrator.Searching for Server The badge is within network range, but it is notcommunicating with the Vocera Server. See Whydoes my device display say "Searching forServer"? on page 125.Authenticating The badge's credentials are being authenticated fornetwork security.Requesting IP Address The badge is requesting an IP address from the DHCPserver.
The Badge Menus Badge Features ··· 33Info MenuThe Info menu gives you information about the badge you are using and how itis connected to the network.Most of this information is intended to be used by your system administrator fordiagnostic purposes.The Info menu provides the following information:• Battery. The battery strength is given in volts (V). The badge operates correctlywhen the battery level is 3.5 V or greater.• Badge MAC. The MAC address is a unique identifier for your badge thatthe Vocera server uses as the Badge ID. On a B3000 badge, this screen alsodisplays the Vocera serial number.• Location. The name of the location or the physical network address of theaccess point with which your badge is currently communicating.• Label. A label that uniquely identifies the device in the Vocera system fordevice management purposes.• Badge IP. The Internet Protocol (IP) network address of the badge. The BadgeIP command also shows the subnet mask—or netmask— and the gateway IPaddress.• Version. The version of the firmware that your badge is using.• FIPS Mode. Whether FIPS 140-2 mode is enabled. For more informationabout FIPS, see the Vocera Badge Configuration Guide.Note: FIPS mode is certified for B2000 badges only.• Server IP. The IP network address of the Vocera Server or the active node ofthe Vocera Server cluster.• Cluster. The IP network addresses of the nodes in the Vocera Server cluster, ifone exists. If all the Vocera Server cluster IP addresses don't fit on one screen,you can scroll to the next screen by pressing Down.• AP MAC. The physical ID of the access point to which the badge is currentlyconnected.• User. The name of the person who is currently logged in to your networkwith this badge.• Radio. If the badge is connected to the network, displays the message"Connected" and the channel that the radio is using; otherwise, displays themessage "Powering off."
The Badge Menus34 ··· Vocera Badge User GuideThis screen also displays the signal-to-noise ratio (SNR) of the connection andplays a beep for the built-in survey tool.• SSID. The SSID of the access point the badge is connected to.Power Off MenuPower Off turns off all power to the badge and the badge display to preservethe battery charge when you are away from the network.Press the Call button to turn the power on again.Messages MenuYour badge can display text messages that were sent from email accounts, theVocera User Console, or an application that integrates with the Vocera system,such as a nurse call system.When you select Messages, the display shows one subject line for each textmessage. On a B3000 badge, the subject line for only one message is shown ata time. A closed envelope symbol next to a subject means you have not yet readthat message; an open envelope means you have already read that message.An [S] means you have already read and saved that message. See Reading TextMessages on page 62 for more information.Settings MenuThe Settings menu (available only on B3000 badges) displays the followingsubmenus for personal settings: Volume, Font, Handset, Group Mode, FlipScreen, and Return Home. The Vocera Server preserves these settings wheneveryou log into a different B3000 badge.Return Home CommandThe Return Home command (available only on B3000 badges) returns to themain screen.Volume MenuThe Volume menu independently adjusts the sound level for speakerphone andheadset modes. On B3000 badges, you can also set the volume for handsetmode. See Adjusting the Volume on page 36 for instructions.
Custom Settings Badge Features ··· 35Font MenuThe Font menu lets you display all uppercase letters or mixed case letters in textmessages. See Adjusting the Message Font on page 36 for instructions.Handset MenuVersion: Vocera 4.3 SP2 or laterThe Handset menu (available only on B3000 badges) lets you turn handsetmode on or off. In handset mode, you can press the Call button to make a callor answer a call, and then put the badge speaker to your ear and speak into theprimary microphone located on the front of the badge at the top right corner.This ensures privacy and lets you use the badge in a high noise environmentwithout a headset. See Turning Handset Mode On or Off on page 38 forinstructions.Group Mode MenuVersion: Vocera 4.3 GA or laterThe Group Mode menu (available only on B3000 badges) lets you turn offnoise-canceling microphones while you are on a call, thus widening the speechzone and letting other people speak into the badge's primary microphone.If you are in a noisy environment, you can disable Group Mode to eliminatebackground noise while you are on a call.Flip Screen MenuVersion: Vocera 4.1 SP7 or laterThe Flip Screen menu (available only on B3000 badges) lets you invertthe screen, turning it upside down. When the screen is inverted, you canconveniently read the text by tilting the bottom of the badge up.Custom SettingsThis section describes how to customize badge settings.Important: The Vocera Server maintains B3000 settings for Volume, Font,Handset, Group Mode, and Flip Screen for each user. When you log into adifferent B3000 badge, your personal settings are preserved.
Custom Settings36 ··· Vocera Badge User GuideAdjusting the Message FontYou can adjust the way that the badge displays text messages. If you receivea lot of text messages—for example, if your site integrates with a messagingsystem such as a Nurse Call System—you may want to choose the display that ismost readable for you.To adjust the font used by badge messages on a B3000:1. Hold the badge, and orient it so that you can read the screen.2. Press the Select button to see the menu, then press the Up button until yousee the Settings icon.3. Press the Select button to choose the Settings menu.4. Press the Up button until you see the Font icon.5. Press the Select button to choose the Font menu.The display prompts you to select either all uppercase letters (UPPERCASEMSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).6. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the text message display and return to themain screen.To adjust the font used by badge messages on a B2000:1. Turn the badge over so you can see the display.2. Press the Up button until you see the Font icon.3. Press the Select button to choose the Font menu.The display prompts you to select either all uppercase letters (UPPERCASEMSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).4. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the text message display and return to themain screen.Adjusting the VolumeYou can adjust the sound level for speakerphone or headset modeindependently. On B3000 badges, you can also set the volume for handsetmode. There are two procedures for adjusting the volume: one for when thebadge is idle, and one for when you are on a call.
Custom Settings Badge Features ··· 37When you use the Up and Down buttons to adjust the volume rather thanusing the Volume menu, the change affects only the listening mode in use atthe time. That is, if you are using a headset and you adjust the volume duringa call, you change the volume for the headset only. If the Announce ThroughSpeaker property is enabled (see Using the Announce through SpeakerCommands on page 64), you change the volume for the badge speakeronly (even if you're using a headset).To adjust the volume when you are on a call:• Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.To adjust the volume when the badge is idle on a B3000:1. Hold the badge, and orient it so that you can read the screen.2. Press the Select button to see the menu, and then press the Up button untilyou see the Settings icon.3. Press the Select button to choose the Settings menu.4. Press the Select button again to choose the Volume menu.The display prompts you to select one of the following modes:•Speaker•Headset•Handset5. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the volume for the specified mode.6. Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.The display changes accordingly.7. Press the Select button to set the new volume level and return to the mainscreen.To adjust the volume when the badge is idle on a B2000:1. Hold the badge, and orient it so that you can read the screen.
Custom Settings38 ··· Vocera Badge User Guide2. Press the Select button to see the menu, and then press the Up button untilyou see the Volume icon.3. Press the Select button to choose the Volume menu.The display prompts you to select one of the following modes:•Speaker•Headset4. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the volume for the specified mode.5. Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.The display changes accordingly.6. Press the Select button to set the new volume level and return to the mainscreen.Turning Handset Mode On or OffVersion: Vocera 4.3 SP2 or laterYou can turn handset mode on or off for a B3000 badge. After you answer acall in speakerphone mode, you can put the caller on hold, switch to handsetmode, and then resume the call.To turn handset mode on or off for a B3000:1. Hold the badge, and orient it so that you can read the screen.2. Press the Select button to see the menu, then press the Up button until yousee the Settings icon.3. Press the Select button to choose the Settings menu.4. Press the Up button until you see the Handset icon.5. Press the Select button to choose the Handset menu.6. Press the Up or Down buttons to switch between Handset Mode Offor Handset Mode On, and then press the Select button to make yourselection and return to the main screen.When handset mode is on, the handset mode icon appears at the bottomof the screen.
Custom Settings Badge Features ··· 39To use a B3000 badge in handset mode:• Press the Call button to make a call or answer a call, and then put thebadge speaker to your ear and speak into the primary microphone locatedon the front of the badge at the top right corner.To switch to handset mode while on a call:1. Press the DND button on the top of the badge to put the call on hold.2. Hold the badge, and orient it so that you can read the screen.3. Press the Select button to see the menu, then press the Up button until yousee the Settings icon.4. Press the Select button to choose the Settings menu.5. Press the Up button until you see the Handset icon.6. Press the Select button to choose the Handset menu.7. Press the Up or Down buttons to switch to Handset Mode On, and thenpress the Select button to make your selection and return to the mainscreen.8. Put the badge speaker to your ear, and press the DND button to resume thecall on hold.Specifying the Group Mode SettingVersion: Vocera 4.3 GA or laterThe Group Mode setting, which is available only on a B3000 badge, lets youdisable the noise canceling microphones while you are on a call. By disablingthe noise canceling microphones, the speech zone is effectively widened, thusletting people other than you speak into the badge's primary microphone.The Group Mode setting affects the badge's speech zone only when you are ona badge-to-badge call. Group Mode is always off during Genie interactions andbroadcasts.To specify the Group Mode setting:1. Hold the badge, and orient it so that you can read the screen.2. Press the Select button to see the menu, then press the Up button until yousee the Settings icon.3. Press the Select button to choose the Settings menu.4. Press the Up button until you see the Group Mode icon.
Background Updater40 ··· Vocera Badge User Guide5. Press the Select button to choose the Group Mode menu.The display prompts you to select either Enabled or Disabled.The default setting is Enabled, meaning Group Mode is enabled only whileon a call. Choosing Disabled turns on the noise-canceling microphoneswhile you are on a call, thus eliminating background noise.6. Press the Up or Down buttons to switch between settings, and then pressthe Select button to make your selection and return to the main screen.Flipping the ScreenYou can invert the B3000 screen, turning it upside down, thus making it easy totilt up to read.To flip the B3000 screen:1. Hold the badge, and orient it so that you can read the screen.2. Press the Select button to see the menu, then press the Up button until yousee the Settings icon.3. Press the Select button to choose the Settings menu.4. Press the Up button until you see the Flip Screen icon.5. Press the Select button to flip the screen and return to the main screen.Background UpdaterVersion: Vocera 4.1 SP6 or laterWhen a badge is performing a background update, the icon on the screenindicates that the update is in progress. After the files are downloaded, thebadge restarts.If the B2000 badge screen saver is currently active, the icon appears to theright of the battery indicator:
Anti-Microbial Protection Badge Features ··· 41If the update process is paused because the badge is being used to make orreceive a call, the icon does not appear on screen until the call is finished andthe update process resumes.Using a Badge While a Background Update Is in ProgressAll badge functionality is available while a background update is in progress.If you make or receive a call, the background update is automatically pausedso that it does not affect call quality. While background update is paused, the icon does not appear on screen. When you finish the call, the backgroundupdate process resumes and the icon appears on screen again until theupdate is finished.Interrupting a Background UpdateIf you roam off network or the Vocera Server fails over to another server whilea background update is in process, the update stops and the badge restarts.When your badge reconnects to a Vocera Server, the background updateprocess will begin again.Anti-Microbial ProtectionMost exterior surfaces of badges incorporate an antimicrobial additive fromBioCote® to inhibit the growth of odor-causing bacteria, mold, and fungi.This additive is molded into the badge material, and you cannot wear it offor remove it by scratching the badge, protecting the product's surface fromdeterioration.A topical solution, also from BioCote, is applied to the buttons and the plasticdisplay screen of badges. The battery compartment, the inner surface of thebattery, and the microphone screen do not incorporate antimicrobial protection.
Headset Jack42 ··· Vocera Badge User GuideHeadset JackThe headset jack accepts an earphone/microphone-style headset (soldseparately) for times when you want more privacy or when you are workingin a noisy environment. When you attach a headset, the device's microphoneoperation is suppressed. The speaker is also suppressed unless you turn onthe Announce through Speaker property. See Using the Announce throughSpeaker Commands on page 64.On a Vocera badge, you can adjust the volume for a headset separately fromthe badge speaker volume. See Adjusting the Volume on page 36.Alert Tones and NotificationsAlert tones are controlled by settings on the Vocera server. Your device may playany or all of the following alert tones:Tone MeaningOn/Off Network Alert You just moved out of the range of the wirelessnetwork, or you just moved into the range of yourwireless network.Low Battery Alert Your battery needs to be recharged.Text Message Alert You just received a new text messageVoice Message Alert You just received a new voice message.Your device may play any or all of the following reminders:Reminder MeaningText Message Reminder Plays a tone every 15 minutes until you read or listen toa new text message.Voice Message Reminder Plays a tone every 15 minutes until you listen to a newvoice message.DND Reminder Plays a tone every 15 minutes to remind you that thebadge is in DND mode.If you are not receiving an alert tone or reminder that you would find useful,or if you do not want to be notified of any of the above conditions, ask yoursystem administrator to change the settings for your device. The systemadministrator can also set an option to disable all alerts when your device is inDo Not Disturb mode.
Alert Tones and Notifications Badge Features ··· 43In addition to the alert tones, the badge provides a spoken notification(“Searching for Server”) if you press the call button when the badge isconnected to the network but not connected to the Vocera Server.
Alert Tones and Notifications44 ··· Vocera Badge User Guide
Commands ··· 45 CommandsThe following topics describe voice commands you can use on both the Vocerabadge and the smartphone:•Basic Calling on page 47•Advanced Commands on page 67
46 ··· Vocera Badge User Guide
Basic Calling ··· 47 Basic CallingYour Vocera device provides one-touch communication. To begin any kind ofcall or to record or play messages, press the Call button to summon the VoceraGenie. The Genie answers with a tone, a prompt, or both (depending on thesetting that is active for your device) and is then ready to accept your voicecommands. This chapter describes the most-frequently used voice commands,by category.Logging In and OutImportant: If someone is already logged in to your Vocera device when youreceive it, make sure it is you!If you use a Vocera device while logged in as someone else, people won't beable to contact you. Take a look at the screen on the device to make sure itdisplays your name. If the screen displays another name, press the Call buttonand say “Log me out.” Then press the Call button again and log in by saying orspelling your name when the Genie prompts you.Action Recommended VoiceCommandsAlternative FormsLog in When prompted by the Genie,say or spell your first and lastname. Log out Log me out. Log out.Note: If voice prints are enabled for your system, the Genie may ask you to sayyour name multiple times or ask you to repeat a series of digits.
Recording Names and Greetings48 ··· Vocera Badge User GuideIf your organization shares Vocera devices, make sure you log out when youare finished using your device. Turning the power off or removing the batterydoes not log you out—the Genie remembers you are logged in when the devicegains power again. When you place your device in a charger, the system mayautomatically log you out, depending on a preference set by your administrator.You can log into the system on only one Vocera device at a time. If you try tolog in with a second device, the Genie reminds you and asks you to confirm ifyou still want to log in. When you say Yes, the system logs in your new deviceand logs out your first Vocera device.Recording Names and GreetingsTo allow your callers to hear your name in your own voice, and to enable callersto hear a personal greeting when they leave messages, use the following voicecommands to record your name and to record, play, and erase your greeting.Action Recommended VoiceCommandsAlternative FormsRecord your name Record name. Record my name.Record, play back, orerase your greetingRecord greeting.Play back greeting.Erase greeting.Record my greeting.Play back my greeting.Erase my greeting.Using the Welcome Tutorial on the BadgeEven if you've had a training session in the use of the badge, you may find ithard to remember the basics that seemed so simple in the classroom. The Genieprovides a brief and witty welcome tutorial to bring you up to speed in badgeuse. The tutorial is easy to use, and it covers enough of the basics to help yourexperience with the badge be a positive one.During the tutorial, the Genie describes how to use the badge, records yourname, and shows you how to make a call. You can end the tutorial at anytime by pressing the Hold/DND button. You can play the tutorial as manytimes as you want, or you can return at a later time to the section that recordscommands.
Placing and Receiving Calls Basic Calling ··· 49Action Recommended VoiceCommandsAlternative FormsListen to the welcometutorialPlay Welcome Tutorial. Play Welcome.Note: Although the smartphone allows you to play the badge tutorial, theinformation is specific to a badge and therefore may not help you learn how touse the phone.Placing and Receiving CallsPlacing and receiving calls are the tasks you perform most frequently with aVocera device. The rest of this section shows you how to use voice commandsand the buttons on the badge or phone to perform these basic tasks.Calling Other UsersTo begin a call, press the Call button, wait for the Genie to answer, and then tellthe Genie to "Call User's Name." If the person you are calling is already on acall, a tone will notify him or her that someone else is trying to call.Note: If you press the Call button and no speech is perceived by the Genie,you will hear a request to repeat your command. This request is repeated threetimes. After three tries the call attempt is ended.When you call a user who is not available, the call may be forwarded to anotheruser or phone number. If no forwarding is set, the Genie tells you that person'sstatus and asks if you want to leave a message. There are four possible statusmessages: not on the network, not logged in, busy on another call, and notavailable.Action Recommended VoiceCommandsAlternative FormsCall a user Call John Smith. Find John Smith.Get me John Smith.Contact John Smith.
Using Speak or Spell50 ··· Vocera Badge User GuideUsing Speak or SpellThe speak or spell feature allows you to contact users, groups, or address bookentries by either speaking or spelling their names in a voice command. Spellinga name greatly improves speech recognition because you are effectively utteringmany more syllables than when you simply speak a name. In fact, spellings areso effective that they may work even when they are slightly incorrect, so don'tlet past spelling bee experiences scare you away!In addition to speaking the full name, you can spell either the first name, thelast name, or both names to contact a person. For example, you can use any ofthe following commands to place a call to the user or address book entry JesseHart:• Call Jesse Hart• Call J-E-S-S-E• Call H-A-R-T• Call J-E-S-S-E-H-A-R-TYou must always speak or spell the full name to contact a group, place, oralternate spoken name. For example, you can use either of the followingcommands to place a call to the address book entry Poison Control:• Call Poison Control• Call P - O - I - S - O - N - C - O - N - T - R - O - LA qualifier is an additional name, such as a department or a site, that helps toidentify the party you are trying to contact in a voice command. You can useeither a spelling or a qualifier in a voice command, but you cannot use both.In addition, you cannot spell the name of the qualifier—only the party you aretrying to contact.For example, you can contact Maria Blount in the Imaging department bysaying either "Call M - A - R - I - A" or "Call Maria in Imaging". You cannotuse either "Call M - A - R - I - A in Imaging" or "Call Maria in I - M - A - G -I - N - G". See Calling with Department Names on page 51 for moreinformation about using departments.Note: Make sure you speak with an even pace and say each letter distinctlywhen you spell a name. The Genie hears a spelling as a very long word, and youdon't want to trip it up!
Calling with Department Names Basic Calling ··· 51Calling with Department NamesIf your system administrator sets up departments, they are a convenient wayto contact other users on the Vocera system. When you use a department in avoice command, Vocera can:• Differentiate among users with the same first and last names.For example, if your site has two users named John Smith, you can issue thevoice command "Call John Smith in Hardware".• Identify a Vocera user when you know the first name and department, butnot the last name, of other people at your site.For example, you can issue the voice command "Call Sue in Hardware".Action Recommended VoiceCommandsAlternative FormsCall a user with adepartment nameCall John Smith in Hardware. Find John Smith inHardware.Get me John Smith inHardware.Contact John Smith inHardware.Call a user with firstname and departmentCall Sue in Hardware. Find Sue in Hardware.Get me Sue inHardware.Contact Sue inHardware.Calling a Group MemberThe system administrator may create groups of Vocera users and provide alist of groups for you to use in commands. When you call a group, you areactually calling an available member of that group, not everyone in the group.The Vocera server determines which member to try first, based on the orderingmethod the system administrator or group manager chooses.Action Recommended VoiceCommandsAlternative FormsCall a group member Call Tech Support. Find Tech Support.Get me Tech Support.Contact Tech Support.
Training the Genie52 ··· Vocera Badge User GuideTo call a member of a group:1. Press the Call button.2. Wait for the Genie to answer.3. Tell the Genie to "Call the Group's name."The Vocera server searches for an available member of the group. If noone in the group is available, you will either be prompted to leave amessage (which will be sent to all members of the group) or your call willbe forwarded, depending on the way the system administrator or groupmanager has set up the group.Training the GenieIf the Genie has difficulty understanding your speech, don't get frustrated—you can train the Genie to recognize the way you say names and commands.The Genie can learn the names of people, groups, and locations as well as mostcommands. You can also train the Genie to recognize a nickname, if that is theway you always call a person you know.When you train the Genie to learn a name, you are prompted to spell thename. If you change your mind, you can use the "Unlearn a name" commandto delete it. The Genie will prompt you for the necessary information.The following table lists all the commands you can use to train the Genie:Action Recommended VoiceCommandsAlternative FormsLearn name. Learn a name.Learn group name. Learn a group name.Learn address book name. Learn an address bookname.Train the Genie torecognize the way yousay a nameLearn location name. Learn a location name.Unlearn name. Unlearn a name.Unlearn group name. Unlearn a group name.Unlearn address book name. Unlearn an addressbook name.Delete a learned nameUnlearn location name. Unlearn a locationname.
Training the Genie Basic Calling ··· 53Action Recommended VoiceCommandsAlternative FormsTrain the Genie torecognize the wayyou say commoncommandsLearn commands. Train the Genie torecognize the way yousay other commandsLearn more commands. Delete all your learnedcommandsUnlearn commands. To train the Genie to learn a name:1. Press the Call button, wait for the Genie to answer, and then say "Learnname." You can also say "Learn group name" or "Learn location name" totrain the Genie for other names.2. When prompted, spell either the first or last name of the individual. TheGenie prompts you to spell the group or location for other types of names.If more than one person, group, or location has the name that you spell, theGenie speaks each name, asking you to identify the one you want.3. When prompted, say the name or nickname the way you always do.The Genie asks you to repeat the name several times, then tells you, “OK,I've learned the name.”To train the Genie to learn commands:When you train the Genie to learn the way you say commands, the Genieprompts you to record a short list of the most common commands, as well askeywords such as Yes, No, and the numbers zero through nine. You can pressthe Call button to skip through commands in the list, or you can quit at anytime by pressing the Hold/DND button. When you quit, the Genie remembersthe commands it has already learned, and it gives you the option to skip thesecommands if you continue some other time.1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."The Genie reminds you that it will take a few minutes to learn commands,and then it prompts you to speak the first command.
Training the Genie54 ··· Vocera Badge User GuideNote: To train the Genie to learn commands that are used less frequently,say "Learn more commands."2. Do either of the following:• Say the name of the command the way you always do.The Genie asks you to repeat the command several times, then promptsyou to speak the next command.• Press the Call button.The Genie skips that command and prompts you to speak the nextcommand.3. Continue through the list by saying each command to train the Genie orskipping it with the Call button.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.To train the Genie to learn commands again:If you use Learn Commands again at a later time, the Genie can automaticallyskip commands it has already learned. The Genie also lets you manuallyskip through the command list so you can re-record specific commands. Forexample, if the Genie didn't learn certain commands properly during a previoustraining session, you can rerecord just those specific commands.1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."2. When the Genie asks if you want to skip over the commands it has alreadylearned, do either of the following:• Say "Yes" to have the Genie automatically skip commands you haverecorded.The Genie prompts you to record only commands it has not alreadylearned.• Say "No" so you can manually skip commands or record all of themagain.The Genie prompts you to record each command, starting at thebeginning of the list.3. Use the Call button to skip through the list, recording or re-recordingcommands.
Answering a Call Basic Calling ··· 55If you skip a command you have already recorded, it is not erased.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.Answering a CallWhen someone calls your Vocera device, you will hear a tone. If you have abadge, the Genie may ask if you want to talk to the caller. The ring tones for abadge and a phone are different.When you reject a call, the caller will be prompted to leave a messageor forwarded to a destination you have chosen. See Forwarding YourCalls on page 76.If Auto Answer for Incoming Calls is enabled for your Vocera device, all ofyour calls will be connected immediately, without any action on your part. SeeUsing the Auto Answer Commands on page 64.Note: Calls will not be put through if you told the Genie to block calls oryou put your badge or phone in Do Not Disturb mode. (See Using Do NotDisturb on page 57 and Blocking and Accepting Calls on page 84 .)To accept a call on a badge:• Do either of the following:• Answer Yes.• Press the Call button.To reject a call on a badge:• Do either of the following:• Answer No.• Press the Hold/DND button.Ending a CallEither party can end a call. If the other party ends the call, you will bedisconnected automatically.To end a call:• Press the Call button.
Using Buttons to Answer "Yes" or "No"56 ··· Vocera Badge User GuideUsing Buttons to Answer "Yes" or "No"When a Genie prompt requires a "yes" or "no" answer (for example, toconfirm that you want to send a message), you can say your response or youcan press a button to respond.To answer Yes:• Press the Call button.To answer No:• Press the Hold/DND button.Call WaitingIf you hear a call-waiting tone during a call, it means that someone is trying tocall you. The name of the person calling you will flash on your badge or phonedisplay.To accept a waiting call:1. Press the Call button.Vocera puts the first call on hold and connects the second call.2. When you are done speaking, press the Call button again.Vocera ends the second call and returns to the original call.To refuse a waiting call:• Do either of the following:• Press the Hold/DND button.• Ignore it.If possible, use the DND button to refuse the call and cancel the callwaiting tone immediately.Vocera treats the second call as an unanswered call. The caller is eitherprompted to leave a message or forwarded to a destination you havechosen. See Forwarding Your Calls on page 76.Putting a Caller on Hold and Releasing the HoldWhen a call is on hold, you can press the Call button, and then call anotherbadge or phone, send a message, or give the Genie any other authorizedcommand when the Genie answers.
Using Do Not Disturb Basic Calling ··· 57Note: If you put a call on hold on a Vocera smartphone, you cannot use thekeypad to dial an extension to place another call. However, you can press theCall button and use a Genie command ("Dial extension" or "Dial an outsidenumber") to dial a number.To put a badge call on hold:• Press the Hold/DND button on the top of the badge.The indicator light on the Hold/DND button blinks.To reconnect to a call on hold:• Press the Hold/DND button again.On the badge, the indicator light on the Hold/DND button stops blinking.On the smartphone, the DND icon disappears from the top of the screen.Using Do Not DisturbThere may be times when it is inconvenient for you to receive calls and messagenotifications from the Genie (when you are attending a meeting, for example).The best way to block calls temporarily is to press the Hold/DND button. Whenyou are ready to resume accepting calls, press the Hold/DND button again.On a badge, a light at the top of your badge flashes yellow to remind you thatyou are in Do Not Disturb (DND) mode. Also, your badge or phone will beepevery 15 minutes to remind you, unless your system administrator turns off thissetting.When you put the badge or phone in DND mode, some calls may still be putthrough. VIP buddies or a person with VIP status can optionally interrupt DNDmode, and an urgent call is always connected.The Genie tells VIP buddies and callers who have VIP Status that you are notaccepting calls right now, and asks them "Do you want me to break through?"If they confirm, the Genie calls your Vocera device. (VIP Status is a permissiongranted by the system administrator.)Urgent calls and urgent broadcasts always break into DND mode — you do notget the opportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.To block calls using voice commands, see Blocking and AcceptingCalls on page 84.Sending Voice and Email MessagesThis section describes how to send voice and email messages from your badge.
Sending a Voice Message58 ··· Vocera Badge User GuideSending a Voice MessageYou can send voice messages to individual users, or you can send messages toall members of a group simultaneously. You can also specify that the messageis urgent. By default, the maximum length of each message is one minute,although your system administrator can set it as high as three minutes.If you send an urgent message, it automatically breaks through to allrecipients, regardless of what they are doing at the time. See Issuing UrgentCommands on page 79.The following table shows the commands for recording voice messages:Action Recommended VoiceCommandsAlternative FormsSend a message to auserRecord a message for JohnSmith.Send a message to JohnSmith.Send a message to themembers of a groupRecord a message for TechSupport.Send a message to TechSupport.Send an urgentmessage to a userRecord an urgent message forJohn Smith.Send an urgentmessage to John Smith.Send an urgentmessage to themembers of a groupRecord an urgent message forTech Support.Send an urgentmessage to TechSupport.Sending an Email MessageYou can also send a voice message from your badge or phone to the emailaddress of any badge user, group, outside buddy, or address book entry. Vocerasends your message as a .WAV sound file that is attached to a generic textemail message. The recipient can play the message by using Windows MediaPlayer or any other Windows utility that can play .WAV files.For example, suppose you want to use your Vocera device to send a messageto a travelling colleague who is reachable only by email. You can send a voiceemail to your colleague. His or her email reply automatically appears on yourbadge as soon as it is received.The following table shows you the commands for sending a voice messagefrom a Vocera device to an email address:
Listening to Messages Basic Calling ··· 59Action Recommended VoiceCommandsAlternative FormsSend a voice emailmessage to a user,group, outside buddy,or address book entrySend an email message to JohnSmith.Record an emailmessage for JohnSmith.Leave an email messagefor John Smith.When you send a voice email message to a user, outside buddy, or address bookentry, the message is sent to the address stored for that person on the Voceraserver. If you send the email to a group, the message is sent to all members ofthe group.Note: If you attempt to send a message to a user who does not have an emailaddress, the Genie notifies you and cancels the message. If you attempt tosend a message to a group, and a group member does not have an emailaddress, the Genie notifies you and asks if you want to send the message to themembers who have email addresses.Listening to MessagesYou can use the badge or phone to listen to either voice or text messages.When you play a voice message, you hear the recorded voice of the person whosent it. When you play a text message, Vocera uses text-to-speech generation tospeak the message for you.Vocera uses the following default settings for message playback:• The order in which messages are played is the opposite of the order in whichthey are received (most recent message first).The badge or phone plays urgent messages before standard messages,regardless of the order in which messages are received.• The date and time of the message are not announced.You can change these default settings in the Announcements tab of theUser Console. If you do not have access to the User Console, your systemadministrator can change these settings for you.If you do not speak the modifying words "voice" and "text" when you play ordelete messages, the Genie assumes you are working with voice messages. Usethe following commands to work with voice messages:
Listening to Messages60 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsPlay messages. Play voice messages.Play my messages.Play messages from JohnSmith.Play voice messagesfrom John Smith.Play my messages fromJohn Smith.Play new (unplayed)voice messagesPlay messages from Marketing. Play voice messagesfrom Marketing.Play my messages fromMarketing.Play old messages. Play old voice messages.Play my old messages.Play old messages from JohnSmith.Play old voice messagesfrom John Smith.Play my old messagesfrom John Smith.Play old (previouslyplayed) voice messagesPlay old messages fromMarketing.Play old voice messagesfrom Marketing.Play my old messagesfrom Marketing.Delete all messages. Delete all voicemessages.Erase all messages.Erase all voicemessages.Delete voice messages Delete all messages from JohnSmith.Delete all voicemessages from JohnSmith.Erase all messages fromJohn Smith.Erase all voice messagesfrom John Smith.
Commands You Can Use During Message Play Basic Calling ··· 61You must speak the modifying word "text" when you issue commands to playor delete text messages. You can use the following commands to work with anytype of text messages, regardless of whether they were sent through the UserConsole or through email:Action Recommended VoiceCommandsAlternative FormsPlay new (unplayed)text messagesPlay text messages. Play my text messages.Play old (previouslyplayed) text messagesPlay old text messages. Play my old textmessages.Delete text messages Delete all text messages Erase all text messages.You can also use the "from" modifier to play or delete text messages sent fromthe User Console, as shown in the following table:Action Recommended VoiceCommandsAlternative FormsPlay new (unplayed)text messages sentthrough the UserConsolePlay text messages from JohnSmith.Play my text messagesfrom John Smith.Play old (unplayed) textmessages sent throughthe User ConsolePlay old text messages fromJohn Smith.Play my old textmessages from JohnSmith.Delete text messagessent through the UserConsoleDelete all text messages fromJohn Smith.Erase all text messagesfrom John Smith.Commands You Can Use During Message PlayThe following table shows the commands you can use during messageplayback. In each case, you press the Call button while the message is beingplayed and say the command. You can end message play altogether by pressingthe Hold/DND button, or by pressing the Call button twice.
Reading Text Messages62 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsDelete the messageyou just played orare in the process ofplayingDelete EraseSave the message youjust played or are inthe process of playingSave ArchivePlay the next message Next SkipReplay the currentmessageRepeat Get the time themessage was receivedTime stamp TimeGet the date themessage was receivedDate stamp DateCancel message play Cancel GoodbyeReading Text MessagesYou can read three kinds of text messages on the display of your Vocera device:• Text messages. Vocera smartphone users can send text messages to otherVocera users. Vocera Messaging Interface (VMI) applications that interfacewith other systems, such as nurse call systems, can also send text messages toVocera devices.• Email messages. People inside and outside the Vocera system can send textmessages to your Vocera device from their email programs. See SendingText Messages to Vocera Devices on page 99.• User Console messages. Users can send these text messages from the VoceraUser Console. See The User Console on page 111.To read text messages on the badge display:1. Hold the badge so that the display screen is visible.2. Press the Select button once to see the Messages icon.3. Press the Select button to display a list of message subjects, one subject perline. On a B3000 badge, the subject line for only one message is shown at atime. The newest messages are listed first.
Using Voice Commands to Set Device Properties Basic Calling ··· 63If the message was sent from an email account, the subject line displays thefirst 12 or 13 characters of the message.4. Use the Up and Down buttons to scroll through the list of messages untilyou see the message you want to read.5. Press the Select button to view the selected message.The badge displays the body of the message, the sender's name or emailaddress, and the date and time the message was received by the Voceraserver. Use the Up and Down buttons to scroll through the message, ifnecessary.Note: If a text message appears to be incomplete, someone may have sentyou an email message longer than the character limit for your device.6. When you finish reading the message, press the Select button to see thismenu of message options:• PLAY uses text-to-speech generation to speak the message for you.• TO NEXT MSG skips to the next message in the list.• DELETE MSG erases the message from the badge memory and from theVocera server.• SAVE MSG saves the message and prevents it from being automaticallydeleted. You are limited to 20 text messages at a time, and you can saveup to 10 of these messages.• UNSAVE MSG allows the message to be automatically deleted.• BACK TO LIST returns to the list of text messages, where you can selectanother message.• EXIT MENU returns to the main screen.Note: You can discontinue reading messages and return to the mainscreen at any time by pressing and holding the Select button until thebadge beeps.To read the most recent text message quickly on a badge:• Press the Select button three times.Using Voice Commands to Set Device PropertiesA few voice commands let you set properties that control the behavior of yourVocera device. The system administrator sets default values for these properties.You can change them through the User Console or by using voice commands.
Using the Auto Answer Commands64 ··· Vocera Badge User GuideUsing the Auto Answer CommandsThe Auto Answer property lets you specify whether the badge or phoneautomatically answers incoming calls or whether it asks if you can take a callbefore connecting it.• If Auto Answer is turned on, the badge or phone automatically connects allincoming calls immediately, without asking if you want to take the call. If allcalls need to be connected quickly, you can enable this feature.• If Auto Answer is turned off, the Genie announces the name of the callerbefore connecting an incoming call.Use the following commands to control the Auto Answer property:Action Recommended VoiceCommandsAlternative FormsConnect incoming callsimmediatelyTurn auto answer on. Ask before connectingincoming callsTurn auto answer off. Using the Announce through Speaker CommandsWhen you use a headset (or badge with a managed lanyard), the badgeautomatically plays all audio through it by default. Consequently, if you don'twear your headset all the time, you may not hear an incoming call or messageannouncement, and you may not know that someone is trying to contact you.The Announce through Speaker property lets you customize that behavior:• When the Announce Through Speaker property is enabled, the badgeprovides call or message announcements through both the device speakerand the headset. These dual announcements ensure that you will always benotified of an incoming call, even if your headset is temporarily off. Afteraccepting the call, the audio is through the headset only.• If Announce through Speaker is turned off, the device plays both theannouncement as well as the call or message through the headset.If you turn on Announce through Speaker, you can leave your headset pluggedin, and simply put it on to communicate after you hear the announcement.When your headset is not plugged in, all calls, messages, and announcementsplay through the speaker, as usual, regardless of the Announce through Speakersetting.
Getting Help Basic Calling ··· 65Use the following commands to control the Announce through Speakerproperty:Action Recommended VoiceCommandsAlternative FormsPlay announcementsthrough badge speakerwhen headset pluggedinTurn announce throughspeaker on. Play announcementsthrough headset whenheadset plugged inTurn announce throughspeaker off. Getting HelpThe Vocera system can be customized to provide users with a Help command tohelp users learn how to use their Vocera devices. For example, the Help promptcould direct users to a Vocera super user, an administrator, an internal Web site,or a local help desk for assistance.Action Recommended VoiceCommandsAlternative FormsGet help Help. Note: If your system does not have a custom Help prompt, when a Vocera usersays the "Help" command the system uses the standard Help prompt: "No helpis currently available."For information on how your Vocera administrator can create a custom Helpprompt, see Providing a Custom Help Prompt in the Vocera AdministrationGuide.
Getting Help66 ··· Vocera Badge User Guide
Advanced Commands ··· 67 Advanced CommandsSome commands require special Vocera permissions or are a little more complexthan the commands described in Basic Calling on page 47. This chapterdescribes these commands.The commands are grouped by category. When a command requires specialpermission, it is marked by an asterisk (*) in the description. Your systemadministrator enables or disables permissions for each user. If you do not havepermission to use a command that requires one, the Genie will tell you.Calling Telephone NumbersIf the Vocera Telephony Solution Software is installed on your system, you canask the Genie to call telephone numbers. Separate permissions are required tomake calls to in-house extensions, local numbers, and long-distance numbers.The following commands are available:Action Recommended VoiceCommandsAlternative FormsCall an extension * Dial extension 5120. Transfer a call to a deskextension *Transfer to extension 5120. Call a local or longdistance telephonenumber *Dial an outside number. Call an outside number.Note: You cannot use “Get me an outside line” as an alternate form of “Dialan outside number.” This alternate command has been removed because itinterferes with the “Get me John Smith“ command.
Calling an Address Book Entry or Buddy68 ··· Vocera Badge User GuideUse the same command to make local and long distance calls. When the Genieprompts you for the number, say both the area code and the phone number,even when calling a local number. If the area code you say matches the localarea code or toll-free area codes set up by your system administrator, the callwill be considered local.You cannot place an international call by speaking a series of digits. However,you can specify an international number for a buddy or an address book entry,then use the corresponding name in a voice command. For example, if youspecify an international phone number for an address book entry namedGerman Office, you could place a call by saying, "Call German Office."The Genie understands numbers, including variations of a number. For example,"Dial extension four one zero zero," "Dial extension four one oh oh," or "Dialextension forty one hundred" are all recognized as commands to dial 4100. TheGenie also recognizes "double", "triple", "treble", and "naught". The Geniedoes not let you say alphabetical characters in a dialing command, such as "1–800–VOC–ERA1".Calling an Address Book Entry or BuddyThe Vocera system provides an address book for the names and phone numbersof people who are not Vocera users. Your system administrator sets up andmaintains this address book, but all users can access the names of people andplaces it contains from their Vocera devices.For example, if Vocera users frequently need to contact local businesses, yourVocera administrator can enter the business names and phone numbers in theaddress book. Then, getting a price quotation from Northwestern Hardware canbe as simple as using a badge or phone to say "Call Northwestern."If you have access to the User Console, you can also set up a private addressbook of Outside Buddies. Your buddy list contains the names, nicknames, andcontact information for friends who are not Vocera users. For example, if youset up My Mom as an outside buddy, you can say, "Call My Mom" to dial herphone number. See the Vocera User Console Guide for complete informationabout setting up buddies.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to contact names in yourprivate address book. You do not need any special permissions to contact aperson or place in the system address book.In addition to the Call command, you can use address book entries and buddiesin the following voice commands:
Sending and Receiving Numeric Pages Advanced Commands ··· 69• Conference. See Placing a Three-Way Conference Call on page 77.• Invite. See Placing a Three-Way Conference Call on page 77.• Send Voice Email. See Sending an Email Message on page 58.Action Recommended VoiceCommandsAlternative FormsCall an address bookentry *Call Poison Control. Find Poison Control.Get me Poison Control.Contact Poison Control.Call an outsidebuddy *Call My Mom. Find My Mom.Get me My Mom.Contact My Mom.Sending and Receiving Numeric PagesIf the Vocera Telephony Solution Software is installed on your system, you canuse a voice command to send a numeric page. Vocera sends the recipient'spager a call-back number that allows that person to return a call directly to yourVocera device.You can send a page to anyone in the Vocera system by using his or her name.For example, if Dr. Randolph is a Vocera user, personal contact (or buddy), orperson in the address book, you can speak the command “Page Dr. Randolph”to send a numeric page.Additional voice commands let you use a Vocera device to send a numeric pageto any arbitrary number. If you dial full 7- or 10-digit numbers to send a pagein your environment, issue the command, “Page an outside number.” Whenthe Genie prompts you for the number of the pager, say the area code and thephone number, even when calling a local number. If the area code matches yourlocal area code or a toll-free area code set up by your system administrator, thecall will be considered local.Some environments provide a paging service that allows employees to sendinternal pages using only a few digits, similar to the way they call internalextensions. Vocera lets you send pages to these numbers directly. For example,to send a page to the internal number 3964, you speak the command “Pagenumber 3964.”
Sending and Receiving Numeric Pages70 ··· Vocera Badge User GuideThe Genie understands common variations of numbers. For example, “four onezero zero,” “four one oh oh,” and “forty one hundred” are all recognized asacceptable variations of 4100. The Genie does not recognize commands to dialletters (for example, 1 – 800 – VOC – ERA1).The following table summarizes the voice commands you use to send a numericpage:Action Recommended VoiceCommandsVersionSend a page to aVocera user, buddy, oraddress book entryPage Tom Mailer. Send a page to aVocera groupPage Tech Support. Vocera 4.1 GA or laterSend a page to anoutside numberPage an outside number. Send a page to aninternal numberPage number 3964. When you send someone a page, Vocera dials the pager number, pauses briefly,and then passes the pager the telephone number of the Vocera system aswell as your extension. The pager displays the Vocera system number and theextension.Note: By default, the extension is your Vocera extension, a virtual extensionthat the Vocera administrator assigns to you to enable the callback feature. Youdo not have to learn the Vocera extension; it is for internal purposes only. If youhave not been assigned a Vocera extension, your desk extension is used instead.The person who is paged returns the call by dialing the Vocera system number,and then entering your extension at the system's Genie prompt. Vocera thenautomatically connects the return call directly to your Vocera device, not to yourextension.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to send a page to namesin your buddy list. You do not need any special permissions to page a Vocerauser or a person in the system address book.You also need permission to have a pager number. If you have a pager number,use the following voice commands to specify whether you want Vocera users tobe able to send you pages:
Redialing Phone Numbers Advanced Commands ··· 71Action Recommended VoiceCommandsAlternative FormsAllow Vocera usersto send you numericpages *Enable pages. Stop receiving numericpages from Vocerausers *Disable pages. In addition to using the voice commands to send pages, the Genie may ask ifyou want to send a page to someone who is unavailable. For example, whenyou call a user who is not on the system, and that person has a pager number,the Genie asks you if you want to send that person a page. If you say no, theGenie then asks if you want to leave a message.Redialing Phone NumbersYour Vocera device can redial the last phone number it called as a result of anyof the following actions:• Calling an extension or outside phone number• Transferring a call from a Vocera device to an extension• Sending a numeric pageUse the following voice command to redial a phone number:Action Recommended VoiceCommandsAlternative FormsRedial the last phonenumber you calledRedial number. Redialing can save you time when you have to call the same numbersuccessively. For example, the first time you call a long distance numberyou must issue the command “Dial an outside number,” then state the fulltelephone number that you want to call. If you want to call that same numberagain, and you have not made other phone calls since then, you can simplyissue the command, “Redial number.”
Using Instant Conferences72 ··· Vocera Badge User GuideUsing Instant ConferencesIn some situations, even the short amount of time required to place a call witha Vocera device is too long to wait. For example, employees in a retail store mayhave a goal of just a few seconds to respond to a customer's query. Similarly,some hospital employees may have an ongoing need for extremely urgentcommunication.Using the conference feature gives your badge the push-to-talk quickness andconvenience of a walkie-talkie, while retaining all the flexibility and power ofthe Vocera system. In Vocera, a conference is not a place for idle conversation—it is a special device state that lets you speak with other users instantly.Joining and Leaving a ConferenceThe Join command places you in a conference. Once you are there, you simplypress and hold the Call button to speak to everyone else in the conference—you don't have to wait for call setup, speech recognition, or Genie interactions.Everyone in a conference can hear you, anyone in a conference can reply assoon as you release the Call button, and everyone hears the reply immediately.Every group has a conference associated with it. For example, if your site hasset up groups called Managers and Cashiers, you automatically have access toconferences with those names. You do not need to be a group member to useits conference; however, your system administrator does need to grant you theConference permission.To join or leave a conference, use the Join or Leave commands with the nameof the conference; for example:"Join the conference for Managers""Leave the conference for Cashiers"The Genie speaks a confirmation when you join or leave a conference. Inaddition, the Genie announces how many other users are in the conferencewhen you join.You cannot be in more than one conference at the same time. If you use theJoin command when you are already in a conference, Vocera automaticallytakes you out of the first conference and places you in the second one.
Using the Vocera Badge or Phone in a Conference Advanced Commands ··· 73Using the Vocera Badge or Phone in a ConferenceWhile you are in a conference with a Vocera badge or phone, you still haveaccess to every other Vocera function. That is, you can place and receive calls,send and listen to messages, and perform every other task you are accustomedto using the badge or phone for.If you are in a conference, you can press the Call button to hear the Genieprompt, then issue a command like you usually do. If you press and holdthe Call button, however, you initiate a conversation with everyone in theconference.Summoning the Genie takes precedence over a conversation in a conference.That is, you can interrupt an active conversation in a conference by pressing theCall button to issue a command. Similarly, any incoming calls are also routed toyour Vocera device, interrupting an active conference.The Do Not Disturb state is also effective in a conference. If your Vocera deviceis in Do Not Disturb mode, you are not interrupted when someone begins aconversation in a conference. However, you cannot use the Hold/DND buttonto cancel an active conference. Only pressing the Call button to summon theGenie can cancel an active conference.Call blocking is not effective in a conference. If you are blocking calls fromsomeone who is in a conference with you, you will still hear that person duringa conference, although your Vocera device continues to block that person'sdirect calls.Because waiting in a conference does not consume additional power—and youhave access to all other Vocera commands—you can stay in a conference aslong as you want. In many situations, you may want to be in a conference theentire time you are using your badge or phone.Summary of Conference CommandsUse the following commands to communicate in a conference:Action Recommended Voice CommandsJoin a conference * Join conference for Intensive Care .Leave a conference * Leave conference for Intensive Care .
Broadcasting to a Group74 ··· Vocera Badge User GuideAction Recommended Voice CommandsStart conferencing orreply (when you are in aconference)1. Press and hold the Call button.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that an instantconference is starting.• If somebody else in the conference has alreadystarted to speak, you hear a chirp.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chirp, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care?Broadcasting to a GroupThe broadcast feature lets you quickly make an announcement to an entiregroup. Broadcasting is different than calling a group:•Broadcasting simultaneously contacts everyone in a group who is onlineand available. A broadcast is not recorded for members who are offline orunavailable.•Calling a group connects you to the first available member in a group.Recipients of a broadcast may cancel it by pressing the Call button during thebroadcast. Recipients may also respond to everyone in the broadcast group bypressing and holding the Call button before the broadcast ends.The following table summarizes the commands you use to communicate in abroadcast:Action Recommended Voice CommandsInitiate a broadcast to agroupBroadcast to Tech Support.
Summoning Help in an Emergency Advanced Commands ··· 75Action Recommended Voice CommandsCancel a broadcast Press the Hold/DND button while listening to thebroadcast.Reply to everyone 1. Press and hold the Call button before the broadcastends.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that a reply isstarting.• If somebody else has already started to reply, youhear a chirp.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chirp,letting them know they can now reply.You cannot initiate a broadcast to a group that is already receiving one. TheGenie prevents you from starting the second broadcast, but it allows you to jointhe broadcast in progress (if you are a member of that group), or it tells youto try later (if you are not a member of that group). An urgent broadcast to agroup that is already receiving a broadcast will always break in.If you are already listening to one broadcast when someone attempts to includeyou in another broadcast, you receive the call waiting tone. Similarly, youreceive the call waiting tone when someone calls you while you are receiving abroadcast. See Call Waiting on page 56.Summoning Help in an EmergencyIf your system administrator sets up an emergency broadcast group, you canquickly summon help in an emergency.Using this feature initiates an urgent broadcast to this special group. Everyonein the emergency broadcast group hears you immediately. Unlike otherbroadcast commands, this feature does not require any special permissions.Like an ordinary broadcast, you can press the Call button to end the emergencybroadcast, and other users can reply to everyone by pressing and holding theCall button before the broadcast ends.
Forwarding Your Calls76 ··· Vocera Badge User GuideNote: Because this feature initiates an urgent broadcast, it interruptsany other calls or broadcasts that are in progress. See Issuing UrgentCommands on page 79.To initiate an emergency broadcast:1. Click the Call button twice.2. When you hear the chime, start talking.Forwarding Your CallsWhen you cannot answer a call for any reason, or when you block all callsor put your badge or phone in Do Not Disturb mode, your caller is usuallyprompted to leave a message. As an alternative, you can also instruct the Genieto forward your calls to another user, to a group, or if telephony integration isinstalled on your system, to a phone number.When you tell the Genie to forward your calls, you will be prompted to choosethe conditions under which calls are forwarded. The choices are:•All—Your badge or phone does not play a ring tone when you receive a call,and every call is forwarded to the user or group you specified.•Unanswered—Your badge or phone will still receive calls. Only the calls thatyou do not answer will be forwarded according to your instructions.•Offline—Calls are forwarded when you are logged out or when your badgeor phone is out of range of the wireless network.The following table summarizes the commands for forwarding your calls:Action Recommended VoiceCommandsAlternative FormsForward calls to aphone number in yourprofile *Forward my calls to my deskphone.Forward my calls to my cellphone.Forward my calls to my homephone.Forward my calls to mycompany voice mail.Forward calls to mydesk phone.Forward calls to mymobile phone.Forward calls to myhome phone.Forward calls to myvoice mail.Forward to an internalextension *Forward my calls to extension3425 .Forward to extension3425 .
Placing a Three-Way Conference Call Advanced Commands ··· 77Action Recommended VoiceCommandsAlternative FormsForward to an outsidenumber *Forward my calls to an outsidenumber.Forward my calls to anothernumber.Forward to an outsidenumber.Forward to anothernumber.Forward to anotheruser or to a group *Forward my calls to JohnSmith.Forward my calls to Sales.Forward calls to JohnSmith.Forward calls to Sales.Stop calls fromforwarding *Stop forwarding. Stop forwarding calls.Note: Your system administrator must grant you permission to forward calls.If you attempt to issue these commands without the proper permissions, theGenie will remind you.Placing a Three-Way Conference CallYou can use your badge or phone to set up a three-way conference call withtwo other Vocera users (three parties total, including yourself).To begin a three-way conference call, you use the Conference voice command,and then say the names of the other Vocera users whom you want toparticipate in the call. For example, "Conference James Madison and MaryLamb."You can also change any two-party call into a three-way conference call byadding another party. You can do this in either an unsupervised or supervisedway. The following sections describe each method.Unsupervised ConferencingYou can add another party to an existing call without speaking to him or herfirst.To add a third person to a call:1. While on a two-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your current call is on hold, and thenpress the Call button.
Supervised Conferencing78 ··· Vocera Badge User Guide3. Say Invite New Person's First and Last Names. (For example: "Invite GeorgeWashington.") If the person you want to add answers, all parties are thenconnected in a three-way conference call automatically.Supervised ConferencingYou can speak to a new person before adding him or her to a three-wayconference call or, as an alternative, you can switch between the new personand a call in progress.The following table summarizes your conference call options.Action Recommended Voice CommandsInitiate a conference call Conference James Madison and Mary Lamb.Add another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your device connects to the newparty.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want toconference the parties, do either or the following:• Answer "Yes" to create a three-way conferencecall between you and the other two parties.• Answer "No" to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.To talk with a third person:1. While on a two-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your first call is on hold, and then pressthe Call button.3. Say Call New Party's First and Last Names.4. When you finish speaking to the new party, press the Hold/DND button.
Issuing Urgent Commands Advanced Commands ··· 79The Genie asks if you want to conference the parties.5. Answer in either of the following ways:• Say "Yes" to create a three-way conference call between you and theother two parties.• Say "No" to place the new party on hold while you speak with theoriginal caller.6. If you placed one call on hold, you can optionally press the Hold/DNDbutton at any time to switch between the original caller and the new party.Each time, the Genie asks if you want that party to join your existing call.7. To end a call, press the Call button.Either of the following situations occurs:• If the calls are conferenced together, your device hangs up and the othertwo parties may continue to talk or hang up also.• If one call is on hold, the party you were speaking with is disconnectedand your device returns to the other call.Issuing Urgent CommandsIf the system administrator has granted you the required permission on theVocera server, you can issue an Urgent command that automatically breaksthrough to all recipients, regardless of what they are doing at the time.You can make any of the following commands urgent:• Call• Broadcast• Conference• InviteUrgent commands are powerful—they break through to recipients even if theyare in Do Not Disturb mode, are blocking calls, are forwarding all their calls,or are in the middle of another call or three-way conference. The badge orphone announces an urgent call or broadcast with a special ring tone, and it isautomatically answered, even if the recipient has auto-answering turned off.See Using the Auto Answer Commands on page 64.The following table shows you how to issue urgent commands.
Dialing a Phone Number to Urgently Broadcast to a Group80 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsPlace an urgent call * Urgently call Yukio Nakamura. Urgent call to YukioNakamura.Urgent call YukioNakamura.Issue an urgentbroadcast *Urgently broadcast toManagers.Urgent broadcast toManagers.Initiate an urgentthree-way conferencecall. *Urgently conference JamesMadison and Mary Lamb.Urgent conferenceJames Madison andMary Lamb.Urgently add anotherparty to a call *Press the Hold/DND button toput your call on hold. Press theCall button to summon theGenie and say either of thefollowing:• Urgently invite Robin Hood.• Urgently call Robin Hood.Urgent invite RobinHood.Urgent call Robin Hood.Dialing a Phone Number to Urgently Broadcast to a GroupUsing a Vocera Smartphone, a user can dial the prefix for urgent broadcasts(666 by default) followed by a group's telephone extension to make an urgentbroadcast to a group of Vocera users. This DTMF method of initiating an urgentbroadcast is faster and it bypasses the Genie, thus avoiding potential speechrecognition problems. This feature is also available if you access the Genie froma standard phone (instead of a Vocera Smartphone) by calling the Vocera huntnumber.For example, if the prefix for urgent broadcasts is 666 and the extension for theCharge Nurse group is 5800, you could send an urgent broadcast to the ChargeNurse group by dialing 6665800 and then pressing .Note: The prefix for urgent broadcasts is configurable. Check with your Voceraadministrator for the prefix used by your Vocera system.Joining or Leaving a GroupIf the system administrator has granted you the required permission on theVocera server, you can use voice commands to add yourself to or removeyourself from a group.
Joining or Leaving a Group Advanced Commands ··· 81Note: Group managers also have the ability to add members to a group andremove them. See Commands for Group Managers on page 95.Use the following voice commands to add yourself to or remove yourself from agroup:Description Recommended VoiceCommandsVersionAdd yourself to agroup *Add me to Technical Support. Add yourself tomultiple groups *Add me to multiple groups.Each time you hear a tone, saythe name of a group to whichyou want to be added. Whenyou are finished, press the Callbutton.Vocera 4.1 GA or laterRemove yourself froma group *Remove me from TechnicalSupport. Remove yourself frommultiple groups *Remove me from multiplegroups.Each time you hear a tone,say the name of a groupfrom which you want tobe removed. When you arefinished, press the Call button.Vocera 4.1 GA or laterYou can also find out whether you or other Vocera users are members ofgroups by asking the Genie:Description Recommended VoiceCommandsAlternative FormsFind the groups towhich you belongWhat groups am I in? What groups do Ibelong to?What groups am I amember of?Find out who is in aparticular groupWho is in Technical Support?
Locating a Vocera User or Group Member82 ··· Vocera Badge User GuideLocating a Vocera User or Group MemberTo find a Vocera user or group member in your location or in neighboringlocations, press the Call button and tell the Genie to "Locate nearest User" or"Locate nearest member of Group name."To locate a Vocera user or group member at a different site, you must firstconnect to that site using the "Connect to Site" command. After you areconnected to the site, use one of the "Locate" voice commands.Important: The voice command Find ("Find John Smith" for example) will callthe user or group.Action Recommended VoiceCommandsAlternative FormsLocate another user orgroup member *Where is John Smith?Locate John Smith?Locate nearest member of TechSupport?Locate closest member of TechSupport? Find out your currentlocation *Where am I? Find out the currentlocation of anotheruser *Where is John Smith? Find a group membernear a certainlocation *Locate a member of TechSupport near The Cafeteria. Using Care Transition CommandsWhen Vocera Care Transition integration is enabled for your Vocera system, thefollowing additional voice commands are supported on Vocera devices. Whenyou say any of these commands, you are prompted to say your Care TransitionPIN.Action Recommended VoiceCommandsVersionStart a Care Transitionsession.Access Care Transition. Vocera 4.3 GA or later
Recording Your Voiceprint Advanced Commands ··· 83Action Recommended VoiceCommandsVersionRecord a shift changereport.Record shift report.Record shift changereport.Record shift report withUser.Vocera 4.3 GA or laterPlay a shift change report. Play shift report.Play shift change report.Vocera 4.3 GA or laterRecord a transfer report. Record transfer report. Vocera 4.3 GA or laterPlay a transfer report. Play transfer report. Vocera 4.3 GA or laterRecord a charge report. Record charge report.Record charge report withUser.Vocera 4.3 GA or laterPlay a charge report. Play charge report. Vocera 4.3 GA or laterRecording Your VoiceprintA voiceprint allows the system to authenticate you when you log in. Avoiceprint is similar to a fingerprint—it distinguishes you from other people. Ifyou have recorded your voiceprint, you will be challenged to repeat some digitswhen you log in. The system compares your voice with your recorded voiceprintand denies the login if there is a mismatch.Voiceprint authentication is active only if it has been enabled by your systemadministrator. Your system administrator needs to provide separate permissionsfor you to record and erase your voiceprint. Normally, only your systemadministrator will have permission to erase the voiceprint of another user.Until your voiceprint has been recorded, other users will be able to log in underyour name. Your system administrator may have configured the system toprompt you to record your voiceprint the first time you log in.To allow the system to authenticate you when you log in, use the followingcommands to record or erase your voiceprint.
Blocking and Accepting Calls84 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsRecord or erasevoiceprint *Record my voiceprint.Erase my voiceprint. Make sure you record your voiceprint in a quiet place and speak in a normalvoice.Important: After you have recorded your voiceprint, you should test it severaltimes by logging in and out. If you have trouble logging in, you should eraseyour voiceprint or ask your system administrator to erase it so you can log inand re-record it. Voiceprint recordings are specific to the type of Vocera deviceyou are using. If you switch to a different type of device, you will need to recorda new voiceprint.Blocking and Accepting CallsYou can use the following voice commands to block or accept calls. Someof these commands offer more flexibility than the comprehensive blockingprovided by the Hold/DND button.Action Recommended VoiceCommandsAlternative FormsBlock calls * Block all calls.Block all calls from John Smith.Block all calls except fromJohn Smith.Hold all calls.Hold all calls from JohnSmith.Hold all calls exceptfrom John Smith.Accept calls * Accept all calls.Accept all calls from JohnSmith.Accept all calls except fromJohn Smith.Take all calls.Take all calls from JohnSmith.Take all calls exceptfrom John Smith.Find out who iscurrently blocked fromcalling your badge orphone *Who is blocked? Whose calls areblocked?
Recording a Dictation Session Advanced Commands ··· 85When you activate call blocking, some calls may still be put through. VIPbuddies or a person with VIP status can optionally break through, and an urgentcall or urgent broadcast is always connected.If you are blocking calls, the Genie tells VIP buddies and callers who have VIPStatus that you are not accepting calls right now, and asks them "Do you wantme to break through?" If they confirm, the Genie calls your badge or phoneand asks if you want to take the call. (VIP Status is a permission granted by thesystem administrator.)Urgent calls and broadcasts always break through — you do not get theopportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.Note: You must have a special permission to issue block and accept callcommands.Recording a Dictation SessionIf your Vocera license includes dictation features and the Vocera administratorhas enabled your user account to be dictation-enabled, you can use a Vocerabadge or phone to capture and edit a dictation session.For more information about using a Vocera badge or phone to record adictation session, see the Vocera Dictation User Guide.Action Recommended VoiceCommandsVersionStart recording a dictationsession *Start dictation. Vocera 4.1 GA or laterGetting Other InformationYou can use any of the following commands to get various kinds ofinformation:Action Recommended VoiceCommandsAlternative FormsFind out who called orleft a message whileyou were unavailable(if you have MissedCall Notification turnedoff)Who called? Who called me?
Navigating IVR Phone Trees with a Badge86 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsFind out who is loggedin to the badge orphoneWho am I logged in as? Who am I?Find out the currenttime and dateWhat time is it? Navigating IVR Phone Trees with a BadgeAn IVR (Interactive Voice Response) tree is an automated system that gathersinformation and routes incoming telephone calls without human interaction.These systems typically require you to use a combination of voice and keypadtouch-tones to answer questions about the reason you are calling.For example, many airlines require you to use an IVR tree if you call them forflight arrival and departure information. Such a tree may tell you to "Press 1 forarrivals or 2 for departures", then tell you to enter a flight number using thetelephone keypad.You can use the badge to navigate an IVR tree and enter touch-tone responses,even though it doesn't have a keypad. Any time you are using the badge in acall, clicking the Hold/DND button twice in rapid succession (double-clicking)places the badge in a special “touch-tone” mode, where you can speak thedigits.Note: The Vocera smartphone has a keypad that you can use to enter IVRresponses.To use a badge to interact with an IVR tree:1. When the IVR system prompts you to enter a number, double-click theHold/DND button.The badge beeps to indicate that it is ready for you to respond.2. Speak the number at a steady pace, one digit at a time.The Vocera Genie responds by asking you to confirm the number, and thenbeeping to indicate that it is ready for you to respond.3. Say “Yes” to confirm or “No” to try again. You can also use the Call buttonfor “Yes” or the Hold/DND button for “No”, as in other Genie interactions.When you confirm, the badge sends a touch tone for each spoken digit tothe IVR system, and the IVR system continues asking you questions.
Possible Touch-Tone Responses Advanced Commands ··· 874. If the IVR tree asks for a spoken response at any time, just speak to it as youwould during any badge call, without double-clicking.The IVR system hears your response and acts accordingly.You may say up to ten digits, letters, or special characters, as described inPossible Touch-Tone Responses on page 87. Say all responses one-at-a-time. For example, say “One Zero Zero”, not “One Hundred”.Possible Touch-Tone ResponsesIVR systems often require you to press the pound (#) or star (*) key during aninteraction. In addition, telephones in some countries have a few alphabeticalkeys without numbers that you may have to use. The following table lists thedigits, letters and special characters you can speak in touch tone mode.Supported Characters How to Speak ThemThe digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only singledigits; do not use “Double” or “Treble”.The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”.# Do either of the following:• In the US or Canada, say “Pound” or “Sharp”.• In the UK, Australia, or New Zealand, say “Pound”,“Sharp”, or “Hash”.* Say “Star”, not “Asterisk”.
Possible Touch-Tone Responses88 ··· Vocera Badge User Guide
Special Features ··· 89 Special FeaturesThe following topics describe special features of the Vocera badge and thesmartphone:•Communicating with Multiple Sites on page 91•Commands for Group Managers on page 95•Sending Text Messages to Vocera Devices on page 99•Using Vocera Access Anywhere on page 103•The User Console on page 111
90 ··· Vocera Badge User Guide
Communicating with Multiple Sites ··· 91 Communicating with Multiple SitesIn Vocera, a site is a specific physical location where users can communicatewith each other. If your organization has multiple sites connected to the sameVocera server, you can use your Vocera devices to communicate with users atany site in your organization.Note: This chapter is relevant only if your installation supports multiple sites.See your Vocera administrator to find out if your installation supports multiplesites.About SitesIf your installation supports multiple sites, you can communicate with otherusers, groups, and address book entries at your local site as well as at any othersite. When you roam from site to site, the Vocera server knows which site youare visiting and can direct calls to your device there.Groups, locations, and address book entries at different sites can have the samename. For example, each site can have its own “Code Blue” group, its own“Cafeteria” location, and its own “The Local Pharmacy” address book entry.Each site in your organization has a unique name. For example, you may havesite names such as New York, Philadelphia, and Washington, or even site namessuch as Third Street or North Wing.Types of SitesVocera distinguishes among different sites based on where you typically workand where you are visiting:• Your home site is the physical site where you typically work.Other users, groups, and address book entries also have a home site.• Your current site is the physical site you are currently visiting.
Using Sites in Voice Commands92 ··· Vocera Badge User GuideBecause you and other users can roam among sites, you also have a currentsite. In most situations, your current site and home site are identical. Yourcurrent site changes only when you are on the network at another physicalsite.In some situations, your organization may have a “global” site that does notrepresent any physical location. Your administrator can assign users, groups,and address book entries to the global site if they are not associated with aspecific physical site.Using Sites in Voice CommandsIf your deployment has multiple sites, your usual procedures allow you to placeyour most common calls. That is, to call a user who is at your current site, or tocall a user whose home site is the same as your current site, simply use normalvoice commands—Vocera will find the person for you.For example, if you want to call Tech Support at your current site, simplysay “Call Tech Support.” If you are visiting Chicago, and you want to callRemington Peters, whose home site is Chicago, just say “Call RemingtonPeters.” Vocera will find Remington even if he is visiting another site.You can also use normal voice commands to call a user, group, or address bookentry at the global site, if your installation has one. However, if the party you'recalling happens to have the same name as a user, group, or address book entryat your local site, Vocera automatically calls the local party. In this situation, youneed to connect to the proper site before you issue the command.To call users, groups, or address book entries at any arbitrary site, you must firstexplicitly connect to the proper site, and then issue the normal voice command.Explicitly connecting to a site always works, no matter where you or the partyyou are calling happen to be located, assuming you have permission to callusers at remote sites.Here are some examples of using sites in the “Call” voice command:Action Recommended CommandsCalling a user at your current site Call April Buckley.Calling a user whose home site isthe same as your current siteCall April Buckley.
Logging In at a Site you are Visiting Communicating with Multiple Sites ··· 93Action Recommended CommandsCalling a user at a remote site orany arbitrary site *1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.You can use any voice command after you connect to a site. The connectionexists for the current call only. When you end the call, the connection is closed.Logging In at a Site you are VisitingIf you don't log out when you leave a site, and you bring your logged-in deviceto a new site, you won't need to log in again. Vocera identifies you as soon asyou connect to the local network.If you log out or get a new device at a site you are visiting, you need to log inwhen you are on the local network. In this situation, you must connect to yourhome site and then log in as you usually do.Action Recommended Commands (Italics indicatean example)Logging in at a site you are visiting 1. Press the Call button, then wait to hear thelog-in prompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then sayor spell your name as usual:April Buckley.When you log in at your home site, you don't need to connect to it. You onlyneed to connect when logging in at a remote site.Placing a Three-Way Conference Call Between Different SitesYou can use your device to set up a three-way conference call with two otherVocera users at different remote sites. The conference commands that you useare the same that you would use for a normal three-way conference call inwhich all three users are located at the same site. However, to invite a user at aremote site to a conference, you must connect to the site first.
Placing a Three-Way Conference Call Between Different Sites94 ··· Vocera Badge User GuideAction Recommended Commands (Italics indicatean example)Placing a three-way conference callbetween different sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press the Hold/DND button to put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.
Commands for Group Managers ··· 95 Commands for Group ManagersGroups provide a way for internal or external callers to communicate withVocera users based on their roles within an organization.For example, groups let you call someone who fits a specific role (“Call a salesperson”), belongs to a certain department (“Call Accounts Receivable”), or hassome other skill or authority that the caller requires (“Call a manager”).Groups also provide a way to broadcast to a specific set of users at the sametime (“All cashiers to the front, please”) or to leave messages for many users atonce (“Send a message to Nurses Assistants”).Some groups have management capabilities for other groups. For example,the members of the Charge Nurse group may manage the Code Blue groupin a hospital, or members of the Head Cashier group may manage the Cashiergroup in a retail store.Group Manager CapabilitiesIf you are a member of a group with management capabilities, you can:• Add members to the managed group• Remove members from the managed group• Change the scheduling options of the managed group• Change the forwarding options of the managed group• Specify a group whose members can add themselves to the managed groupIf you have group management capabilities, you can use voice commands toadd users to the managed group, remove users from the managed group, andrecord name prompts for the group. The rest of this chapter discusses thesevoice commands.You use the User Console to perform all other management tasks. See theVocera User Console Guide for more information.
Adding and Removing Group Members96 ··· Vocera Badge User GuideMembers of a group with management capabilities do not have administrationpermission. Only a system administrator can create a group, delete it, or assignpermissions to it.Adding and Removing Group MembersAs a group manager, you are responsible for maintaining the membership in thegroup. You can add members to the group and remove them from the groupwith voice commands.If the Vocera administrator allows it, Vocera users can also add themselves to agroup. See Joining or Leaving a Group on page 80 .The following table shows the commands for adding and removing groupmembers:Description Recommended Voice CommandsAdd another user to a group Add May Hu to Technical Support.Add yourself to a group Add me to Technical Support.Remove a user from a group Remove May Hu from Technical Support.Remove yourself from a group Remove me from Technical Support.Recording Names and Greetings for a GroupThe Genie speaks the name of a group or one of its alternate names in thefollowing situations:• To prompt users who call, send messages, or broadcast to a group.• To confirm calls, messages, or broadcasts to a group.To ensure more natural sounding speech, you should record names for theGenie to use. If you do not record names, the Genie attempts to pronouncethem by converting the spelling of the group names to spoken words.To record group names, press the Call button, wait for the Genie to answer, andsay “Record names for group name.” The Genie walks you through the stepsfor recording the group name and its alternates.
Recording Names and Greetings for a Group Commands for Group Managers ··· 97Similarly, the Genie speaks a greeting when someone calls the group and nomembers can accept the call. This greeting can let callers know that they havereached the proper group or give them further information. If a greeting isavailable, the Genie plays it before automatically asking callers if they want toleave a message. Vocera sends messages left for a group to every member inthe group.For example, a retail store could record a greeting that says, “Thank you forcalling Hardware Supplies. Our team members are busy assisting customersright now, but if you leave a message, one of us will call you back as soon aspossible.”Greetings can help all callers, but they are especially useful when people whoare not Vocera users call into the system with a telephone. These callers maynot be familiar with Vocera, and a greeting helps to “break the ice”.Action Recommended Commands(Italics indicate an example)Alternative FormsRecord name promptsfor a groupRecord names for TechnicalSupport.Record name promptsfor Technical Support.Record a greeting for agroupRecord greeting for TechnicalSupport.
Recording Names and Greetings for a Group98 ··· Vocera Badge User Guide
Sending Text Messages to Vocera Devices ··· 99 Sending Text Messages to Vocera DevicesYou can send text messages from a Vocera smartphone, your email account, orthe User Console to a user or a group. When you send a message to a group,all members of the group receive the message. Recipients can read these shortmessages on their device displays.The following sections describe how to send text messages to a Vocera device.You cannot send text messages from a Vocera badge, but you can send themfrom a smartphone. Both Vocera badges and smartphones can receive textmessages.For information about reading or playing text messages, see the followingtopics:•Reading Text Messages on page 62•Listening to Messages on page 59Sending a Text Message from an Email ProgramBefore you can send email to Vocera devices, you need to get the followinginformation from your system administrator:• The email address that is dedicated to the Vocera system. All email messagesto Vocera users must be addressed to this email account.• The user ID of the user to whom you want to send the email (this is often theperson's first initial followed by the last name) or the name of the group andits site, if it's not in the Global site.You must send the email message as plain text. Make sure the email message isnot in HTML or RTF format.The Vocera server logs in to the Vocera system email account at regularintervals (usually every 30 seconds), downloads all the email in the mailbox, anddistributes each message to the user or group whose user ID or group nameappears on the subject line of the message.
Sending a Text Message from the User Console100 ··· Vocera Badge User GuideTo send a text message to Vocera devices from an email account:1. In your email program, start a new message.2. In the To: field, enter the email address of the Vocera system.3. In the Subject: field, specify the message recipient using one of thefollowing formats:• The user ID of a Vocera user. For example:jbatista• The name of a group, if the group is in the global site. For exampleI C U Nurses• The name of a group and its site, if the group is in any other site. Specifythe group name in brackets, followed by the site name in braces. Forexample:[I C U Nurses] {West Wing}• With Vocera 4.3 (or later), you can send an urgent text message via email.To send an urgent message, include the string **urgent** anywherein the subject, and specify the ID of a Vocera user or a group name inbrackets. If the user or group is not in the Global site, also specify the sitein braces. For example:[jbatista] **urgent**[I C U Nurses] {West Wing} **urgent**4. In the message area, type your message. Be brief, because the messagewill be limited to 223 characters on B3000 and B2000 badges orsmartphones, and 236 characters on a Cisco Unified Wireless IP Phone(7900 series). Additional characters will not be displayed.Note: When the recipient views the list of text messages, the entry for anemail will show the first thirteen characters of the message.5. Make sure the email message is formatted as plain text; HTML and RTFformats are not supported.6. Send the email message in the usual way.Sending a Text Message from the User ConsoleThe User Console is a Vocera utility that runs in a web browser. See The UserConsole on page 111 for a brief summary of the User Console, or see theVocera User Console Guide for a complete description of its features. Not allorganizations allow access to the User Console.
Sending a Text Message from the User Console Sending Text Messages to Vocera Devices ··· 101You can send messages from the User Console to a user or to a group. If yousend the message to a group, all members of the group receive the message.Recipients can read these short messages on their Vocera device displays.To send a text message from the User Console:1. Launch the User Console as described in The UserConsole on page 111.2. Click the Send Text tab on the navigation bar.The Send Text page appears.3. Click the Select Recipient button.The Select User or Group dialog box appears, letting you specify therecipients of the message.4. Choose the users and groups to whom you want to send the message, thenclick Finish.5. Enter up to 11 characters of text in the Subject field.6. Enter up to 115 characters of text in the Message field.7. Click Send.
Sending a Text Message from the User Console102 ··· Vocera Badge User Guide
Using Vocera Access Anywhere ··· 103 Using Vocera Access AnywhereVersion: Vocera 4.1 GA or laterIf a Vocera telephony server is installed with your system, you can use astandard phone to call the Vocera hunt number to direct the call to any Vocerauser, group, or Address Book entry. This chapter describes how to access theGenie from a standard phone and use many of the same voice commandsavailable from a Vocera badge or a smartphone.Important: The Vocera smartphone provides a Vocera client within a Wi-Fiphone. You can use the Vocera smartphone to call other Vocera users directlywithout first calling the Vocera hunt number.Types of Access to the GenieWhen you use a phone to call the Vocera hunt number for a site, there are twotypes of access:Access Type Call this Hunt GroupNumberDescriptionGuest Access Guest Access number Callers can interact with the Genie toplace a call. They are not identifiedto the called person and cannot issuevoice commands. This type of accessrequires no additional configuration oruser licenses, and it is the same type ofaccess that existed prior to Vocera 4.1.
Software and Configuration Requirements104 ··· Vocera Badge User GuideAccess Type Call this Hunt GroupNumberDescriptionDirect Access Direct Access number(SIP or ISDN PRI only) orGuest Access number.Once connected, pressthe star (*) key toswitch to direct accessmode.Once callers are authenticated, eitherby Caller ID or by name and password,they have full permission to accessthe Genie to issue Vocera commands.This type of access requires additionalconfiguration and a Vocera AccessAnywhere user license.Software and Configuration RequirementsTo access the Genie from a phone, your Vocera system must meet thesesoftware and configuration requirements:• The Vocera Telephony Solution Software must be installed on your system.• The Vocera system must have a license key that allows users to access theGenie from a phone.• To use Caller ID to authenticate users, users must be members of groups thathave been granted the following permission:• Access Vocera Anywhere Using Caller IDNote: Caller ID is supported only when your Vocera system has a digital or IPconnection to the PBX, you have selected an ISDN or SIP signaling protocol,and Calling and Called Party Information is enabled on the PBX.• User profiles must be enabled for Vocera Access Anywhere and must beproperly configured with phone numbers or a phone password to allowauthentication.Only a system administrator can enable your user profile for Vocera AccessAnywhere. However, you can use the User Console to set your phonenumbers and phone password. For more information, see The UserConsole on page 111.Starting a Genie Session from a PhoneIf your user profile is properly enabled and you have the appropriate permission,you can access the Genie from a phone and use many of the same voicecommands that you use from a badge.
Starting a Genie Session from a Phone Using Vocera Access Anywhere ··· 105When you access the Genie from a phone, you are not logged into the Vocerasystem. You are simply establishing an authenticated Genie session. You canaccess the Genie from a phone even when you are currently logged in from abadge.If Caller ID is not supported on your Vocera system, you can start a Geniesession from a phone by calling the Guest Access number of your home siteand then pressing star (*).Note: If you try to start a Genie session from a phone when you do not havepermission, the Genie says, "I'm sorry. You need permission to access the Geniefrom a phone. See your administrator."To start a Genie session from a phone using Caller ID:1. Using either your desk phone or cell phone, call the Direct Access numberfor your home site.2. You should be automatically authenticated based on your Caller ID. TheGenie says, "Good morning, [FirstName]. [Chime] Vocera."Note: Depending on your Vocera permissions and the phone you used tomake the call, the Genie may prompt for your first and last name, and thenprompt for your phone access password.3. Say any of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See VoceraAccess Anywhere Special Keys on page 107.To start a Genie session from a phone using your name and password:1. Using any phone, call the Guest Access number for your home site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to direct access mode.The Genie prompts you to say or spell your first and last name.3. Say or spell your first and last name.The Genie prompts you to enter your phone password followed by thepound sign (#).4. Enter your phone password followed by the pound sign (#).
Starting a Genie Session at Another Site106 ··· Vocera Badge User GuideYou must enter the password using the keypad; you cannot say it. Thephone password must be between five and 15 characters, and it maycontain letters or numbers. If your password contains letters, type thecorresponding numeric keys on your phone's keypad. Do not enter yourregular Vocera password that you use to log into the User Console.5. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See VoceraAccess Anywhere Special Keys on page 107.Starting a Genie Session at Another SiteIf your Vocera system is a multi-site deployment, you can access the Genie froma phone by calling the Guest Access number of any site. If you are promptedto say your first and last name, use the "Connect to" command to connect toyour home site to authenticate yourself. Once the Genie session is established,you can use the "Connect to" command to connect to other sites and makecalls, if you have permission. For more information about calling sites, seeUsing Sites in Voice Commands on page 92.To access the Genie by calling the Guest Access number at another site:1. Using any phone, call the Guest Access number at another site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to direct access mode.3. If the Genie prompts you to say or spell your first and last name, connect toyour home site by saying this command:Connect to Site.Note: Replace Site with the actual name of your home site.The Genie prompts you to say or spell your first and last name.4. Say or spell your first and last name.The Genie prompts you to enter your phone password followed by thepound sign (#).5. Enter your phone password followed by the pound sign (#).
Vocera Access Anywhere Special Keys Using Vocera Access Anywhere ··· 107You must enter the password using the keypad; you cannot say it. Thephone password must be between five and 15 characters, and it maycontain letters or numbers. If your password contains letters, type thecorresponding numeric keys on your phone's keypad. Do not enter yourregular Vocera password that you use to log into the User Console.6. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.Note: When you access the Genie from a phone, Vocera is not awareof your location. If you want to call people at other sites, you must firstconnect to that site.Vocera Access Anywhere Special KeysIf the Genie requires a yes or no response, you can press 1 for "Yes" or 2 for"No."You can also press 2 to cancel a command. For example, if you are callingsomeone and you change your mind, press 2 to cancel the action.Important: Because Vocera uses the 1 and 2 keys for its functionality, it doesnot fully support calling Interactive Voice Response (IVR) phone numbers whileyou are accessing the Genie from a phone.Announcements for Calls from a PhoneAssuming call announcements have been enabled on the Vocera system (theyare enabled by default), the user authentication required to access the Geniefrom a phone allows the Vocera Server to provide helpful information to theuser you are calling.When you call a user by dialing the Guest Access number, the Genie asks therecipient, “Can you take a call?” However, when you initiate a Genie sessionfrom a phone and call a user, the Genie announces your name to the recipient.
Commands Not Supported from a Phone108 ··· Vocera Badge User GuideCommands Not Supported from a PhoneThis section describes the Vocera voice commands that are not supported whileyou are accessing the Genie from a phone. If you try to use an unsupportedcommand, the Genie will respond, “I'm sorry. The command is available onlyfrom a badge.”Category CommandLog in and out Log me in as John SmithLog me outVoiceprint Record my voiceprintErase my voiceprintLocate Users and Groups Where am I?Where is the nearest member of Tech Support?Where is the closest member of Tech Support?Locate nearest member of Tech Support?Locate closest member of Tech Support?Assign Access Points toLocationsBegin tourEnd tourAssign locationMiscellaneous Turn Auto Answer onTurn Auto Answer offTurn Announce Through Speaker onTurn Announce Through Speaker offOther Functionality Not Supported on a PhoneIn addition to voice commands that are not supported from a phone, thereare other limitations to Vocera functionality when you access the Genie from aphone:• To receive a call on your phone that would normally be received on yourbadge, you must have forwarding enabled in your Vocera user profile.• When you receive a call on your phone you cannot access the Genie toperform Vocera commands, such as transferring the call to another user.• You cannot receive calls made to a group you belong to even if forwarding isenabled for the group.
Training the Genie from a Phone Using Vocera Access Anywhere ··· 109• Although you can use a phone to access the Genie to initiate a broadcast,you cannot receive a broadcast on a phone.• You cannot participate in push-to-talk conference groups. However, you canuse voice commands to join or leave a conference, find out what conferenceyou are in, and find out who is in your conference or any conference.• You cannot initiate an emergency broadcast by pressing the 1 key twice.• You cannot put your phone in Do Not Disturb mode.• You can press keys on your phone to send DTMF tones to navigate IVR trees,but the 1 and 2 keys cannot be used for touch tone responses because theyare used as Yes and No buttons. You cannot put the phone in touch tonemode to say touch tone responses.Training the Genie from a PhoneWhen you access the Genie from a phone, you can train the Genie to recognizethe way you say names and commands. For more information about commandsyou can use to train the Genie from a badge or a phone, see Training theGenie on page 52.Best Practice: If you use a badge more often than a phone to access theGenie, you should use only a badge to train the Genie.
Training the Genie from a Phone110 ··· Vocera Badge User Guide
The User Console ··· 111 The User ConsoleThe User Console is a browser-based application that you can use to customizeyour personal information and some of the settings for your badge.Not all organizations allow access to the User Console. If yours does, the systemadministrator will give you the URL (Web address) of the User Console, and willeither give you login information or will tell you to use the Register button tocreate your own login information.User Console FeaturesThe first time you log in to the User Console, you will see the PersonalInformation page:
User Console Features112 ··· Vocera Badge User GuideOther links allow you to:• Customize announcement settings for your badge.• Specify call blocking or call forwarding options (which you can also dowith voice commands; see Blocking and Accepting Calls on page 84 andForwarding Your Calls on page 76).• Create Buddies. A buddy is person or group that you can call by a nicknamewhen you give a command to the Genie. In addition to the nickname, whichis required to designate someone as a buddy, you can assign a special ringtone and give the buddy VIP status (which allows your buddies to contact youeven when you block calls or put the badge in Do Not Disturb mode).You can have buddies who are badge users, and you can have OutsideBuddies whom you can call from your badge. You can also send voice emailto outside buddies from your badge.• Send text messages to other badge users on your Vocera system. The textmessage screen looks like this:• Create, modify, and delete groups. This requires additional permission fromthe system administrator beyond access to the User Console.The User Console has online help for each screen, which you can view byclicking the button. Instructions in Adobe Acrobat (.PDF) format are alsoavailable from the Documentation tab on the navigation bar.
Maintaining Your Badge ··· 113 Maintaining Your BadgeThe Vocera badge requires very little maintenance: just recharge the batterywhen the power gets low, and clean the badge when necessary. The followingsections describe how to charge the battery and how to clean the badge.When to Charge the BatteryYou must charge a new battery before you can use it. After that, you mustrecharge the battery as needed for the badge to operate properly.There are several easy ways to check whether you need to recharge the battery:1. On a B2000 badge, the green indicator light on the top of the badge turnsred and blinks rapidly. B3000 badges do not have a red indicator light.2. The battery-level indicator on the badge display shows empty.3. An alert signal plays at regular intervals.Note: This signal may be disabled by the system administrator on request.Preparing the ChargerImportant: Before you use a charger, read Important SafetyInstructions on page 163.To prepare the charger for use, insert the single-pronged plug into the outletin the charger, and plug the two-pronged power plug into a 110V or 220V ACoutlet depending on the Vocera-supplied power adapter for your country.
Preparing the B3000 Charger114 ··· Vocera Badge User GuidePreparing the B3000 Charger There are two indicator lights on the front of the B3000 charger. The capacityindicator is a blue light, and the charge status indicator is a red or green light.The following table describes the meaning of the indicator lights.Indicator Light MeaningLight off-or-Blue light for onesecond, then offThere is no battery in the charger,the battery is not seated properly, orthe battery exceeds 80% capacity.Blinking blue Capacity is between 80 % and60%. Prepare to replace the batterysoon.Capacity (Blue)Steady blue Capacity is less than 60% or thebattery is beyond its useful life. Ifthis happens, replace the battery.Light off There is no battery in the charger, orthe battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Charge Status(Red/Green)Blinking red The battery failed to charge after 4hours.
Preparing the B2000 Charger Maintaining Your Badge ··· 115Indicator Light MeaningSteady red The battery is unable to charge, orthere is a problem with the charger.If the charger works when you try tocharge a different battery, disposeof the original battery and charge anew one.Preparing the B2000 Charger The indicator light on the top of the charger for B2000 batteries shows one ofthe following conditions:Indicator MeaningLight off There is no battery or badge in the charger, orthe battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Red The battery is unable to charge, or there is aproblem with the charger. If the charger workswhen you try to charge a different battery,dispose of the original battery and charge anew one.
Charging the Battery116 ··· Vocera Badge User GuideCharging the BatteryCharging the B3000 BatteryThe B3000 battery can only be charged after it has been removed from thebadge. It cannot be charged while it is attached to the badge. When youremove the battery, you do not need to remove an attached lanyard or clip fromthe badge.To charge the B3000 battery:1. Use your thumb to press the battery latch and lift it up, and then removethe battery.2. Insert the battery into the charger, and press down on the battery until yousee the blue indicator light turn on. If battery capacity exceeds 80%, the blue indicator light will turn off after asecond.The green indicator light on the front of the charger will begin to blinkwhen the battery is positioned correctly, and it will continue to blink whilethe battery is charging. When the indicator glows steadily, the battery isfully charged. Charging normally takes only a few hours.
Charging the B2000 Battery Maintaining Your Badge ··· 1173. Remove the battery from the charger.4. Slide the pegs at the top of the battery into the two holes in the badge'sbattery compartment.5. Press down gently to seat the battery in the badge.Charging the B2000 BatteryThe B2000 battery can be charged with or without the badge.To charge a B2000 battery without the badge:1. Slide the battery latch toward the bottom of the badge and remove thebattery with your other hand.2. Insert the battery into the charger, making sure the battery label pointstoward the middle of the charger slot.
Charging the B2000 Battery118 ··· Vocera Badge User GuideThe green indicator light on the top of the charger will begin to blink whenthe battery is positioned correctly, and it will continue to blink while thebattery is charging. When the indicator glows steadily, the battery is fullycharged. Charging normally takes only a few hours.3. Remove the battery from the charger.4. Slide the holes in the top of the battery over the small pegs in the badge'sbattery compartment. 5. Press down gently to seat the battery in the badge.Charging a B2000 Battery With the BadgeYou can also insert the entire B2000 badge into the charger, enabling you tocharge the battery without removing it. If you have a single-bay charger, thismethod also allows you to use the badge while the battery is charging: Note: If you want to use the badge while it is charging, but you find that youare logged out when you put the badge in the charger, contact the systemadministrator for help.
Cleaning the Badge and Accessories Maintaining Your Badge ··· 119Cleaning the Badge and AccessoriesTo clean a Vocera badge, battery, universal clip, protective sleeve, and batterycharger, use a soft cloth dampened with water, isopropyl alcohol, or agermicidal solution, or use a commercially available cleaning wipe containingonly those recommended cleaning agents.To clean a standard Vocera lanyard, wash it in a commercial washing machine,and then allow it to air dry.Important:• Unplug the battery charger before cleaning.• DO NOT machine-wash the Vocera headset-ready lanyard. Hand-wipe itinstead.• DO NOT use Clorox wipes, strong detergents, or abrasive cleansers to cleanthe badge. Such cleansers can damage the badge's finish.• DO NOT pour liquid directly onto the badge or immerse it in water. Thebadge speaker, microphone, and battery pack are not watertight.• DO NOT open the badge for any reason. Opening the badge voids allwarranties.• DO NOT attempt to clean a badge that has been dropped into body fluids.Dispose of biohazardous materials properly.
Cleaning the Badge and Accessories120 ··· Vocera Badge User Guide
Reference ··· 121 ReferenceThe following topics provide reference information for Vocera badges andsmartphones:•Frequently Asked Questions on page 123•Agreements, Specifications, and Notices on page 127•Important Safety Instructions on page 163•Command Reference on page 173
122 ··· Vocera Badge User Guide
Frequently Asked Questions ··· 123 Frequently Asked QuestionsWhy does the Genie have trouble understanding me?If the Genie does not understand you, it may be due to one of the followingreasons:• Is the device close enough to your mouth? For optimal voice recognition, aVocera badge should be approximately 6 inches (15 cm) from your chin.• Did you wait for the Genie to answer before giving a command?If you press the Call button and begin speaking immediately, your commandmay not be recognized. You must wait for the Genie to greet you before yougive a command. (The Genie will say "Vocera" or will play a tone, or both,depending on your device settings.)• Did you say a valid command? If so, was the command in the proper format?The Genie recognizes specific commands, and these must be in the formatverb-noun. If you get into the habit of saying the command first, and thengiving the details, you will find it very easy to communicate through yourVocera device. Here are a few examples:"Call Jim Olsen.""Record a greeting.""Block all calls""Play old messages."• Is the problem that the Genie doesn't understand "yes" or "no"?Sometimes, when the Genie gives a prompt that requires a "yes" or "no"answer (for example, "Should I save that message?"), the Genie willnot "hear" you if you answer too quickly. Try waiting a moment beforeanswering.You can also press the Call button to answer "yes," or press the Hold / DNDbutton to answer "no."
Why is my device chirping or beeping?124 ··· Vocera Badge User Guide• Does the Genie have trouble recognizing a name?The Genie will not recognize a name if the person has not been added to thesystem as a user. Have you ever seen this person use a Vocera device?If you are sure you are saying the name of a valid user, make sure you sayboth the first and last names.If you think the Genie doesn't recognize a name because of the way youpronounce it, you can train the Genie to understand you. See Training theGenie on page 52 for instructions.When you train the Genie, you are prompted to spell the person's name. Ifthe Genie does not recognize the name after you spell it, it may mean thatthe individual has not been added to the Vocera system. Contact the systemadministrator for help.Why is my device chirping or beeping?The system administrator can program your Vocera device to issue alerts whenthe device goes out of the range of the wireless network, when the battery islow, when you receive a text message, or when you receive a voice message.To find out why you heard a particular alert tone, check the device display or, ifyou have a badge, the indicator light on the top of the badge:• If the B2000 indicator light is flashing red slowly and the badge display showsa low signal strength (see the illustration that follows), it means that yourbadge is out of the signal range of the wireless network. You will also see the“Searching for Access Points” message on the display.If the alert tone starts and stops as you move slightly, it means that you are ata location where the wireless network coverage begins.• If the B2000 indicator light is flashing red rapidly, and the badge displayshows a low battery level, it is time to recharge the battery.
Why does my device beep when I'm talking to someone? Frequently Asked Questions ··· 125• If the B2000 indicator light is blinking green rapidly, you have unread textmessages or unplayed voice messages. Icons on the badge display will showwhether the messages are voice or text, or both.B3000 badges do not have red indicator lights, or lights that blink at differentspeeds. Instead, the B3000 indicator light either blinks green to indicate poweris on or amber to indicate Do Not Disturb mode is on.The system administrator can disable or enable any of the badge's alert tones,and can choose a setting to turn off alerts when you put the badge in Do NotDisturb mode.Why does my device beep when I'm talking to someone?You may be hearing the Call Waiting tone. Check the name that is flashing onthe display. If it is not the name of the person to whom you are speaking, itmeans that someone else is trying to call you. The display is flashing the nameof that caller.• To take the call, press the Call button. Your first call is put on hold, and thesecond call is connected. To end the second call and return to the originalcall, press the Call button again.• To refuse the call, press the Hold / DND (Do Not Disturb) button. The callerwill be prompted to leave a message or will be forwarded to someone else,depending on how your forwarding options are set.If there is not another call waiting, see Why is my device chirping orbeeping? on page 124 to determine why your device is beeping.Why does my device display say "Searching for Server"?First, ask other Vocera users if they are having the same problem. If they are, itmeans the Vocera server needs to be reset. Contact the system administrator.If other people are able to use their Vocera devices, try taking the battery out,and then putting it back in. If the device still cannot find the server, contact yoursystem administrator for help.Why does the Genie ask me to wait when I press Call?All communications with the Genie go through speech-recognition ports. If theGenie asks you to wait, it means that all of those ports are in use. If you wait ashort time, the Genie will prompt you to speak.
Why can't I receive calls or messages?126 ··· Vocera Badge User GuideWhy can't I receive calls or messages?You may be logged in as a different user. Check the badge display while thebadge is idle to see who is actually logged in on that badge. If your name isdisplayed and you are still unable to receive calls or messages, contact thesystem administrator for assistance.Why do some text messages begin with strange characters?The message was sent in HTML format. Ask the sender to re-send the messagein plain text format.Why does my badge beep and then restart?If you ignore low-battery signals and alerts long enough, the battery level willget so low that the badge resets. Recharge your battery.What can I do if badge buttons are not working?If the badge display is blank and the indicator lights are off, it means you needto recharge the battery.Occasionally, the badge may need to be reset. If you have an image on thebadge display, but none of the buttons respond when you press them, removethe battery and then put it back in again. The badge should work normally afterit resets.How can I stop getting logged out when I charge my badge?This automatic log off is the result of the settings for your badge on the Voceraserver. If you want to use your badge while it is in a single-bay charger, contactthe system administrator.Eight-bay chargers do not have cutouts for the badge speaker, so you cannotuse the badge while it is charging in that kind of charger.
Agreements, Specifications, and Notices ··· 127 Agreements, Specifications, and NoticesThis section contains information about third-party software agreements,system specifications, and regulatory notices.Third-Party Software AgreementsCertain portions of Vocera’s product are derived from software licensed toVocera by the third parties identified at http://www.vocera.com/legal underthe heading “Communications.” All such portions of Vocera's product aresubject to the notices and restrictions specified at http://www.vocera.com/legal.System SpecificationsThis section describes the system specifications for each type of Vocera badge.System Specifications for B2000B2000 badge specifications:Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard battery packLED Indicators Two indicators: one- and two-colorDisplay screen Supports 4 lines of text, 15 characters per lineCall buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttonsHeadset Support * 2.5 mm headset jack
System Specifications for B2000128 ··· Vocera Badge User Guide* For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B2000 network specifications:IEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1MbpsDQPSK at 2MbpsCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 MbpsModulation64-QAM at 48 and 54 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingIEEE 802.11b compliantRoamingIEEE 802.11g compliantAuthentication WPA-PSKWPA-PEAPEAP-FASTEAP-TLSLEAP
System Specifications for B2000 Agreements, Specifications, and Notices ··· 129Encryption 64-bit WEP128-bit WEPTKIP-WPAAES-CCMPB2000 electrical specifications:+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–82 dBm at 11 Mbps–65 dBm at 54 MbpsRF Receive Sensitivity ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonB2000 environmental specifications:Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidity
System Specifications for B3000130 ··· Vocera Badge User GuideStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humiditySystem Specifications for B3000B3000 badge specifications:Dimensions 3.9 x 1.4 x 0.7 in. (9.8, 3.6, 1.8 cm)Weight 1.9 oz. (53.5 g), with batteryLED Indicators Two indicators: green, amberDisplay screen 80 x 82 OLED bit-mapped displaySupports 5 lines of text, 9-16 characters perline, up to 150 characters per message (fontdependent)Call buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttonsHeadset Support * 2.5 mm headset jack* For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B3000 network specifications:IEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)
System Specifications for B3000 Agreements, Specifications, and Notices ··· 131Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1MbpsDQPSK at 2MbpsCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 MbpsModulation64-QAM at 48 and 54 MbpsOperating Channels 11 channels (FCC)13 channels (ETSI)IEEE 802.11b compliantRoamingIEEE 802.11g compliantAuthentication PSKPEAPEAP-FASTEAP-TLSLEAPEncryption 64-bit WEP128-bit WEPTKIP-WPAAES-CCMPB3000 electrical specifications:+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–82 dBm at 11 MbpsRF Receive Sensitivity *–65 dBm at 54 Mbps
System Specifications for B3000n132 ··· Vocera Badge User Guide* Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Quad MEMS Microphone arraySpeaker Frequency Range 500 Hz to 3.75 kHzPeak Speaker Loudness 85 dBSPL at 25 cmBatteriesBattery Type Lithium-ion PolymerBattery Life Standard: 3 hours talk time (U-APSD enabled);45 hours of standby time.Extended: 5 hours of talk time (U-APSDenabled); 60 hours of standby time.B3000 environmental specifications:Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensingStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensingDrop Specification 1.5 meters onto concreteSystem Specifications for B3000n
System Specifications for B3000n Agreements, Specifications, and Notices ··· 133B3000n badge specifications:Dimensions 3.9 x 1.4 x 0.7 in. (9.8 x 3.6 x 1.8 cm)Weight 1.9 oz. (53.5 g), with standard batteryLED Indicators Bi-color LED, illuminated haloDisplay screen 80 x 82 OLED bit-mapped displaySupports 5 lines of text, 9-16 characters perline, up to 150 characters per message (fontdependent)Call buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttonsHeadset Support * 2.5 mm TRS headset jack* For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B3000n network specifications:IEEE 802.11a, 802.11b, 802.11g, and 802.11nNetwork StandardIEEE 802.11wFrequency Band 2400–2483.5 MHz, 5180–5805 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54Mbps, MCS0-MCS7Direct Sequence Spread Spectrum (DSSS)Orthogonal Frequency Division Multiplexing(OFDM)Wireless MediumSingle Input Single Output (SISO)HT40 support, at 5GHz onlyMedia Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)Modulation 2.4GHz DBPSK at 1 Mbps
System Specifications for B3000n134 ··· Vocera Badge User GuideDQPSK at 2 MbpsCCK at 5.5 and 11 MbpsBPSK at 6 and 9 MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 Mbps64-QAM at 48 and 54 MbpsBPSK at 6.5 and 7.2 MbpsQPSK at 13, 14.4, 19.5, and 21.7 Mbps16-QAM at 26, 28.9, 39, and 43.3 MbpsModulation 5GHz (HT20)64-QAM at 52, 57.8, 58.5, 65, and 72.2 MbpsModulation 5GHz (HT40 Only at5GHz)MCS0-MCS1, 13.5, 15, 27, 30, 40.5, 45, 54,60, 81, 90, 108, 120, 121.5, 135, and 150Mbps11 channels (FCC)Operating Channels (2.4GHz)13 channels (ETSI)20 channels HT20 (FCC)9 channels HT40 (FCC)Operating Channels (5 GHz)56 channels ETSI (Varies by country)IEEE 802.11a compliantIEEE 802.11b compliantIEEE 802.11g compliantRoamingIEEE 802.11n compliantOpenPSKPEAPAuthenticationEAP-FAST
System Specifications for B3000n Agreements, Specifications, and Notices ··· 135EAP-TLSLEAP64-bit WEP128-bit WEPTKIP-WPAEncryptionAES-CCMPB3000n electrical specifications:+16 dBm maximum at 802.11b+18 dBm maximum at 802.11gRF Output Power (2.4ghZ) ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.+16 dBm maximum at 802.11a+16 dBm maximum at 802.11nRF Output Power (5ghZ) ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–85 dBm at 11 Mbps–71 dBm at 54 Mbps–69 dBm at HT20 MCS7RF Receive Sensitivity (2.4GHz) ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–90 dBm at 6 Mbps–73 dBm at 54 Mbps–70 dBm at HT20 MCS7RF Receive Sensitivity (5GHz) *–68 dBm at HT40 MCS7
Regulatory Notices136 ··· Vocera Badge User Guide* Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Quad MEMS Microphone arraySpeaker Frequency Range 500 Hz to 3.75 KHzPeak Speaker Loudness 85 dBSPL at 10 cmBatteriesBattery Type Lithium-ion PolymerStandard: 3 hours talk time (U-APSD enabled);45 hours of standby time.Battery LifeExtended: 5 hours of talk time (U-APSDenabled); 60 hours of standby time.B3000n environmental specifications:Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensingStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensingDrop Specification 1.5 meters onto concreteRegulatory NoticesFor additional details regarding regulatory compliance of the VoceraCommunications Badge, go to www.vocera.com/legal/regulatory.aspx.
B2000 Regulatory Notices Agreements, Specifications, and Notices ··· 137B2000 Regulatory NoticesFCC Compliance for United States UsersFCC Part 15.247FCC Part 15, Class B DeviceThis device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, including interferencethat may cause unwanted operation.This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC rules. These limits aredesigned to provide reasonable protection against interference in a commercialor residential installation. There is no guarantee, however, that interference willnot occur in any particular installation. If this equipment does cause interferencewith radio or television reception, the user should try to correct the interferenceby employing one or more of the following:• Reorient or relocate the receiving antenna on the affected equipment.• Increase the separation between the affected equipment and the badge.• Consult the dealer or an experienced technician for help.Any changes or modifications to this device not expressly approved by theparty responsible for compliance could void the user's authority to operate theequipment.Specific Absorption Rate (SAR) Exposure GuidelinesTHIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
B2000 Regulatory Notices138 ··· Vocera Badge User GuideTests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera Badge User Guide, the level of RF exposure is wellbelow the FCC limit of 1.6W/Kg.Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard, pocket clip, etc.). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in Getting Started with a Badge on page 10.The badge and lanyard attachment have been designed specifically to maintainproper orientation during normal usage. Additionally, the lanyard clip can besecured to clothing to provide additional stability. Wearing the Vocera badgewith the antenna facing the body may result in non-compliance with FCC RFexposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.European Union Declaration of Conformity (DoC)Vocera Communications, Inc., hereby declares that this Wideband TransmissionSystem Radio (Communications Badge B2000), is in compliance with theessential requirements and other relevant provisions of the R&TTE Directive1999/5/EC.
B2000 Regulatory Notices Agreements, Specifications, and Notices ··· 139Standards:B2000 Version EN 300-328EN 301-489-1EN 301-489-17IEC 60950EN 503832011/65/EUResponsible Party:Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.Notice to Australian and New Zealand UsersThe Vocera communications badge meets the requirements for human exposureto electromagnetic radiation outlined in the standard Radiocommunications(Electromagnetic Radiation—Human Exposure) Standard, made under section162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.Notices to New Zealand UsersThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.
B3000 Regulatory Notices140 ··· Vocera Badge User GuideCustomers that experience difficulty understanding, or being understood by,the person they are talking to via these Vocera B2000 Communications Badgesshould report the problem to IBM New Zealand Ltd, the equipment supplier. Donot complain about this product's service quality to the Telecom Fault Service(120). Any work undertaken by Telecom as a result of such a complaint will becharged to the customer owning this Vocera B2000 Communications Badgeproduct.B3000 Regulatory NoticesFCC Compliance for United States UsersThis device has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC rules. These limits are designedto provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequencyenergy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio or television reception. However, there isno guarantee that interference will not occur in a particular installation. If thisequipment does cause interference to radio and television reception, which canbe determined by turning the equipment off and on, the user is encouraged totry to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpCaution: Changes or modifications not expressly approved by Vocera couldvoid the FCC compliance and negate your authority to operate the product.This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interferencethat may cause undesired operation.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 141French TranslationConformité aux normes FCC Cet équipement a été testé et trouvé conformeaux limites pour un dispositif numérique de classe B, conformément à laPartie 15 des règlements de la FCC. Ces limites sont conçues pour fournir uneprotection raisonnable contre les interférences nuisibles dans une installationrésidentielle. Cet équipement génère, utilise et peut émettre des fréquencesradio et, s'il n'est pas installé et utilisé conformément ment aux instructions dufabricant, peut causer des interferences nuisibles aux communications radio.Rien ne garantit cependant que l'interférence ne se produira pas dans uneinstallation particulière. Si cet équipement provoque des interférences nuisiblesà la réception radio ou de télévision, qui peut être déterminé en comparant eten l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférencepar une ou plusieurs des mesures suivantes:1. Réorienter ou déplacer l'antenne de réception2. Augmenter la distance entre l'équipement et le récepteur3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel lerécepteur est connecté4. Consultez votre revendeur ou un technicien radio / TV pour assistancePrécaution : Les changements ou modififications à cet appareil sansexpressément approuvée par la partie responsable de conformité pourraientannuler l'autorité de l'utilisateur de faire fonctionner cet équipement.Son fonctionnement est soumis aux deux conditions suivantes:1. Ce dispositif ne peut causer des interférences, et2. Ce dispositif doit accepter toute interférence, y compris les interférences quipeuvent causer un mauvais fonctionnement du dispositif.Specific Absorption Rate (SAR) Exposure GuidelinesTHIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assure
B3000 Regulatory Notices142 ··· Vocera Badge User Guidethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera Badge User Guide, the level of RF exposure is wellbelow the FCC limit of 1.6W/Kg.Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard or universal clip). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in Getting Started with a Badge on page 10.The badge and lanyard attachment have been designed specifically to maintainproper orientation during normal usage. Additionally, the lanyard clip can besecured to clothing to provide additional stability. Wearing the Vocera badgewith the antenna facing the body may result in non-compliance with FCC RFexposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 143European Union Declaration of Conformity (DoC)Standards:B3000 Version EN 300-328EN 301-489-1EN 301-489-17EN 60950-1EN 503832011/65/EUResponsible Party:Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.EnglishHereby, Vocera, Inc. declares that all CE Marked Vocera productsincorporating Radio and Telecoms Terminal Equipment functionality are incompliance with the essential requirements and other relevant provisions ofDirective 1999/5/EC.FrançaisPar la présente, Vocera, Inc. déclare que tous les produits Voceraincorporant la fonctionnalité d’Équipement terminal Radio ettélécommunications et marqués du symbôle CE sont conformes auxexigences essentielles et autres dispositions pertinentes de la Directive1999/5/EC.
B3000 Regulatory Notices144 ··· Vocera Badge User GuideБългарскиС настоящата, Vovera, Inc. декларира, че всички изделия на Vocera,маркирани със знака СЕ, включващи функционалност за терминалнооборудване за радио и телекомуникации, съответстват на основнитеизисквания и на други съответни условия на Директива 1999/5/EC.CeštinaSpolečnost Vocera, Inc. tímto prohlašuje, že všechny produkty společnostiDell se značkou CE, které obsahují rádiová zařízení a telekomunikačníkoncová zařízení, vyhovují základním požadavkům i ostatním příslušnýmpředpisům směrnice 1999/5/EC.DanskVocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, somhar indbygget tilslutningsfunktionalitet til radio- og telekommunikation,overholder de obligatoriske krav og andre relevante forudsætninger i Direktiv1999/5/EU.NederlandsVocera, Inc. verklaart bij deze dat alle Vocera-producten die van eenCE-markering zijn voorzien en waar functionaliteit voor radio- entelecommunicatie-terminalapparatuur is ingebouwd, voldoet aan deessentiële vereisten en andere relevante bepalingen van Richtlijn 1999/5/EC.Eesti keelKäesolevaga teatab Vocera, Inc, et kõik CE-tähistusega tooted, mishõlmavad raadio- ja telekommunikatsioonikeskuse seadmete funktsioone,vastavad direktiivi 1999/5/EÜ põhinõuetele ja teistele asjaomastele sätetele.SuomiTäten Vocera, Inc. ilmoittaa, että kaikki CE-merkityt radio- ja telealanlaitteistojen toiminnallisuuksia sisältävät Vocera-tuotteet ovat direktiivin1999/5/EY välttämättömien vaatimusten ja muiden relevanttien säännöstenmukaisia.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 145DeutschHiermit versichert Vocera, Inc., dass alle mit einem CE-Zeichen versehenenVocera-Produkte, die Funktionalität von Radio und Telecoms Terminal-Geräten einbeziehen, die notwendigen Voraussetzungen und anderewichtige Bereitstellungen der Richtlinien 1999/5/EC erfüllen.ΕλληνικάΔια του παρόντος η Vocera, Inc. δηλώνει ότι όλα τα προϊόντα της Vocera μετη σήμανση CE συμπερ. ραδιοεξοπλισμού και τηλεπικοινωνιακού τερματικούεξοπλισμού συμμορφώνεται με τις απαραίτητες απαιτήσεις και τις λοιπέςσχετικές διατάξεις της Οδηγίας 1999/5/ΕΚ.MagyarEzennel a Vocera, Inc. kijelenti, hogy az összes rádió és telekommunikációsegységeket tartalmazó CE jelzésű Vocera termék megfelel az 1999/5/ECszabvány és más vonatkozó előírás követelményeinek.PortuguêsPor meio deste, a Vocera, Inc. declara que todos os produtos Vocera coma marca CE que incorporar a funcionalidade de equipamentos terminaisde rádio e telecomunicações cumprem os requisitos essenciais e outrasprovisões relevantes da directiva 1999/5/EC.ItalianoCon la presente, Vocera, Inc. dichiara che tutti i prodotti Vocera conmarchio CE che incorporano la funzionalità delle apparecchiature radio edelle apparecchiature terminali di telecomunicazione (R&TTE, Radio andTelecoms Terminal Equipment), sono conformi ai requisiti essenziali e adaltre importanti disposizioni della Direttiva 1999/5/CE.Latviešu ValodaAr šo Vocera, Inc. apliecina, ka visi Vocera produkti, kam ir CE marķējums,ieskaitot radio iekārtu un telekomunikāciju gala iekārtu darbību,atbilst direktīvas 1999/5/EC pamatprasībām un citiem ar to saistītiemnosacījumiem.
B3000 Regulatory Notices146 ··· Vocera Badge User GuideLietuvių kalba„Vocera, Inc.“ pareiđkia, kad visi „CE“ paţymëti „Vocera“ produktai su „Radioand Telecoms Terminal Equipment“ funkcijomis atitinka svarbiausius ir kitussusijusius 1999/5/EC direktyvos reikalavimus.MaltiHawnhekk, Vocera, Inc. tiddikjara li l-prodotti kollha Vocera Immarkatib’CE li jinkorporaw il-funzjonalità tat-Tagħmir Terminali tar-Radju utat-Telekomunikazzjonijiet, huma konformi mal-ħtiġijiet essenzjali uprovvedimenti rilevanti oħrajn ta’ Direttiva 1999/5/KE.PolskiNiniejszym Vocera Inc. oświadcza, że wszystkie produkty oznaczoneznakiem CE, zawierające radiowe i telekomunikacyjne urządzenia końcowesą zgodne z zasadniczymi wymogami oraz pozostałymi stosownymipostanowieniami Dyrektywy 1999/5/EC.RomânăVocera, Inc. declară, prin prezenta, că toate produsele Vocera marcateCE, care au integrată funcţionalitatea de echipament terminal radio şi detelecomunicaţii sunt conforme cu cerinţele principale şi cu alte dispoziţiirelevante ale directivei 1999/5/CE.SlovenčinaSpol. Vocera, Inc. týmto vyhlasuje, že všetky produkty Vocera so značkouCE, ktoré obsahujú funkčnosť rádiových a telekomunikačných koncovýchzariadení, sú v súlade s hlavnými požiadavkami a inými príslušnýmiustanoveniami smernice 1999/5/ES.SlovenščinaS tem družba Vocera, Inc. izjavlja, da so vsi izdelki Vocera z oznako CE, kivsebujejo funkcionalnost radijske in telekomunikacijske terminalne opreme,v skladu z bistvenimi zahtevami in drugimi primernimi odločbami direktive1999/5/EC.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 147EspañolPor la presente, Vocera, Inc. declara que todos los productos Vocera con lamarca CE que incluyen la funcionalidad Equipos radioeléctricos y equiposterminales de telecomunicación cumplen con los requisitos esenciales yotras provisiones relevantes de la Directiva 1999/5/CE.SvenskaHärmed försäkrar Vocera, Inc. att alla CE-märkta produkter från Vocera sominnehåller radio- och teleterminalsfunktionalitet är i överensstämmelse mederforderliga föreskrifter och andra relevanta bestämmelser i direktiv 1999/5/EC.TürkçeSonuç olarak, Vocera, Inc., CE ile Damgalı Vocera ürünlerin bünyesine dahiledilen Radyo ve Telekomların Terminal Araç fonksiyonelliklerin, 1999/5/ECdirektiflerinin esas koşulları ve hükümlerine uygun olduğunu beyan eder.Notice to Canada UsersThis digital apparatus does not exceed the Class B limits for radio noiseemissions from digital apparatus as set out in the radio interference regulationsof Industry Canada.Le présent appareil numérique n'émet pas de bruits radioélectriques dépassantles limites applicables aux appareils numériques de Classe B prescrites dans lerèglement sur le brouillage radioélectrique édicté par Industrie Canada.This equipment complies with IC RSS-102 radiation exposure limits set forth foran uncontrolled environment.Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 deslimitesdéfinies pour un environnement non contrôlé.Notice: The Industry Canada regulations provide that changes or modificationsnot expressly approved by Vocera, Inc. could void your authority to operate thisequipment.Avis: Dans le cadre des réglementations d'Industry Canada, vos droitsd'utilisation de cet équipement peuvent être annulés si des changements oumodifications non expressément approuvés par Dell Inc. y sont apportés.This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 duCanada.
B3000 Regulatory Notices148 ··· Vocera Badge User GuideCanada Safety Code 6 Guidelines for Exposure to Radio WavesTHIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOREXPOSURE TO RADIO WAVES.CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DELA SANTÉ CANADA POUR L'EXPOSITION AUX ONDES RADIO.Your B3000 device is a radio transmitter and receiver. It is designed not toexceed the limits for exposure to radio waves (radio frequency electromagneticfields) recommended by international guidelines. The guidelines were developedby Health Canada and include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health.Votre appareil B3000 est un émetteur-récepteur radio. Il est conçu pour ne pasdépasser les limites d'exposition aux ondes radio (champs électromagnétiquesde fréquence radio) recommandées par les directives internationales. Les lignesdirectrices ont été élaborées par Santé Canada et comprennent une margede sécurité importante destinée à assurer la sécurité de toutes les personnes,indépendamment de l'âge et de la santé.The radio wave exposure guidelines use a unit of measurement known as theSpecific Absorption Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.Les lignes directrices pour l'exposition aux ondes radio utilisent une unité demesure appelée Débit d'Absorption Spécifique, ou DAS. La limite DAS pour lesappareils radio est 1,6W/kg.Tests for SAR are conducted using standard operating positions with the devicetransmitting at its highest certified power level in all tested frequency bands.Les tests de DAS sont effectués en utilisant des positions standards defonctionnement quand l'appareil fonctionne à son niveau de puissancemaximum certifié dans toutes les bandes de fréquences testées.During use, the actual SAR value for this device may be well below the valuestated above. In general, the lower the power output by the device, the lowerits SAR value.En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bieninférieur à la valeur indiquée cidessus. En général, plus la puissance de sortie parle dispositif, plus sa valeur DAS.The World Health Organization has stated that present scientific informationdoes not indicate the need for any special precautions for the use of mobiledevices. They recommend that if you are interested in further reducing yourexposure then you can easily do so by limiting your usage or simply using ahandsfree kit to keep the device away from the head and body.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 149L'Organisation mondiale de la Santé (OMS) a déclaré que l'informationscientifique actuelle n'indique pas la nécessité de prendre des précautionsparticulières pour l'utilisation de dispositifs radio. Ils recommandent que sivous êtes intéressé à réduire encore davantage votre exposition, vous pouvezfacilement le faire en limitant votre consommation ou tout simplement enutilisant un kit mains-libres pour maintenir le dispositif éloigné de la tête et ducorps.IC RSS-Gen, Sec. 7.1.3This device complies with Industry Canada license-exempt RSS standard(s).Operation is subject to the following two conditions: (1) This device may notcause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Le présent appareil est conforme aux CNR d'Industrie Canada applicablesaux appareils radio exempts de licence. L'exploitation est autorisée aux deuxconditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,même si le brouillage est susceptible d'en compromettre le fonctionnement.Notice to Australia and New Zealand UsersThis device has been tested and found to comply with the limits for a ClassB digital device, pursuant to the Australian/New Zealand standard AS/NZSCISPR22: 2009 (Class B) set out by the Australian Communications and MediaAuthority and Radio Spectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermitapproved modems):The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom `111'Emergency Service.Important: Under power failure conditions, this telephone may not operate.Make sure that a separate telephone, not dependent on local power, is availablefor emergency use.
B3000n Regulatory Notices150 ··· Vocera Badge User GuideSome parameters required for compliance with Telecom's Telepermitrequirements are dependent on the equipment (PC) associated with this device.The associated equipment shall be set to operate within the following limits forcompliance with Telecom's specifications:a. There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, andb. The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to differentnumbers are spaced such that there is no less than 5 seconds between the endof one call attempt and the beginning of another.The equipment shall be set to make sure that calls are answered between 3 and30 seconds of receipt of ringing.Notice to Singapore UsersComplies withIDA StandardsDA101094Notice to Brazil UsersB3000n Regulatory NoticesFCC Compliance for United States UsersThis device has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC rules. These limits are designedto provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequencyenergy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio or television reception. However, there is
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 151no guarantee that interference will not occur in a particular installation. If thisequipment does cause interference to radio and television reception, which canbe determined by turning the equipment off and on, the user is encouraged totry to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpCaution: Changes or modifications not expressly approved by Vocera couldvoid the FCC compliance and negate your authority to operate the product.This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interferencethat may cause undesired operation.French TranslationConformité aux normes FCC Cet équipement a été testé et trouvé conformeaux limites pour un dispositif numérique de classe B, conformément à laPartie 15 des règlements de la FCC. Ces limites sont conçues pour fournir uneprotection raisonnable contre les interférences nuisibles dans une installationrésidentielle. Cet équipement génère, utilise et peut émettre des fréquencesradio et, s'il n'est pas installé et utilisé conformément ment aux instructions dufabricant, peut causer des interferences nuisibles aux communications radio.Rien ne garantit cependant que l'interférence ne se produira pas dans uneinstallation particulière. Si cet équipement provoque des interférences nuisiblesà la réception radio ou de télévision, qui peut être déterminé en comparant eten l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférencepar une ou plusieurs des mesures suivantes:1. Réorienter ou déplacer l'antenne de réception2. Augmenter la distance entre l'équipement et le récepteur3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel lerécepteur est connecté4. Consultez votre revendeur ou un technicien radio / TV pour assistance
B3000n Regulatory Notices152 ··· Vocera Badge User GuidePrécaution : Les changements ou modififications à cet appareil sansexpressément approuvée par la partie responsable de conformité pourraientannuler l'autorité de l'utilisateur de faire fonctionner cet équipement.Son fonctionnement est soumis aux deux conditions suivantes:1. Ce dispositif ne peut causer des interférences, et2. Ce dispositif doit accepter toute interférence, y compris les interférences quipeuvent causer un mauvais fonctionnement du dispositif.Specific Absorption Rate (SAR) Exposure GuidelinesTHIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera Badge User Guide, the level of RF exposure is wellbelow the FCC limit of 1.6W/Kg.
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 153Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard or universal clip). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in Getting Started with a Badge on page 10.The badge and lanyard attachment have been designed specifically to maintainproper orientation during normal usage. Additionally, the lanyard clip can besecured to clothing to provide additional stability. Wearing the Vocera badgewith the antenna facing the body may result in non-compliance with FCC RFexposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.European Union Declaration of Conformity (DoC)Standards:B3000n Version EN 300-328EN 301-489-1EN 301-489-17EN 60950-1EN 503832011/65/EU
B3000n Regulatory Notices154 ··· Vocera Badge User GuideResponsible Party:Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.EnglishHereby, Vocera, Inc. declares that all CE Marked Vocera productsincorporating Radio and Telecoms Terminal Equipment functionality are incompliance with the essential requirements and other relevant provisions ofDirective 1999/5/EC.FrançaisPar la présente, Vocera, Inc. déclare que tous les produits Voceraincorporant la fonctionnalité d’Équipement terminal Radio ettélécommunications et marqués du symbôle CE sont conformes auxexigences essentielles et autres dispositions pertinentes de la Directive1999/5/EC.БългарскиС настоящата, Vovera, Inc. декларира, че всички изделия на Vocera,маркирани със знака СЕ, включващи функционалност за терминалнооборудване за радио и телекомуникации, съответстват на основнитеизисквания и на други съответни условия на Директива 1999/5/EC.CeštinaSpolečnost Vocera, Inc. tímto prohlašuje, že všechny produkty společnostiDell se značkou CE, které obsahují rádiová zařízení a telekomunikačníkoncová zařízení, vyhovují základním požadavkům i ostatním příslušnýmpředpisům směrnice 1999/5/EC.
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 155DanskVocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, somhar indbygget tilslutningsfunktionalitet til radio- og telekommunikation,overholder de obligatoriske krav og andre relevante forudsætninger i Direktiv1999/5/EU.NederlandsVocera, Inc. verklaart bij deze dat alle Vocera-producten die van eenCE-markering zijn voorzien en waar functionaliteit voor radio- entelecommunicatie-terminalapparatuur is ingebouwd, voldoet aan deessentiële vereisten en andere relevante bepalingen van Richtlijn 1999/5/EC.Eesti keelKäesolevaga teatab Vocera, Inc, et kõik CE-tähistusega tooted, mishõlmavad raadio- ja telekommunikatsioonikeskuse seadmete funktsioone,vastavad direktiivi 1999/5/EÜ põhinõuetele ja teistele asjaomastele sätetele.SuomiTäten Vocera, Inc. ilmoittaa, että kaikki CE-merkityt radio- ja telealanlaitteistojen toiminnallisuuksia sisältävät Vocera-tuotteet ovat direktiivin1999/5/EY välttämättömien vaatimusten ja muiden relevanttien säännöstenmukaisia.DeutschHiermit versichert Vocera, Inc., dass alle mit einem CE-Zeichen versehenenVocera-Produkte, die Funktionalität von Radio und Telecoms Terminal-Geräten einbeziehen, die notwendigen Voraussetzungen und anderewichtige Bereitstellungen der Richtlinien 1999/5/EC erfüllen.ΕλληνικάΔια του παρόντος η Vocera, Inc. δηλώνει ότι όλα τα προϊόντα της Vocera μετη σήμανση CE συμπερ. ραδιοεξοπλισμού και τηλεπικοινωνιακού τερματικούεξοπλισμού συμμορφώνεται με τις απαραίτητες απαιτήσεις και τις λοιπέςσχετικές διατάξεις της Οδηγίας 1999/5/ΕΚ.
B3000n Regulatory Notices156 ··· Vocera Badge User GuideMagyarEzennel a Vocera, Inc. kijelenti, hogy az összes rádió és telekommunikációsegységeket tartalmazó CE jelzésű Vocera termék megfelel az 1999/5/ECszabvány és más vonatkozó előírás követelményeinek.PortuguêsPor meio deste, a Vocera, Inc. declara que todos os produtos Vocera coma marca CE que incorporar a funcionalidade de equipamentos terminaisde rádio e telecomunicações cumprem os requisitos essenciais e outrasprovisões relevantes da directiva 1999/5/EC.ItalianoCon la presente, Vocera, Inc. dichiara che tutti i prodotti Vocera conmarchio CE che incorporano la funzionalità delle apparecchiature radio edelle apparecchiature terminali di telecomunicazione (R&TTE, Radio andTelecoms Terminal Equipment), sono conformi ai requisiti essenziali e adaltre importanti disposizioni della Direttiva 1999/5/CE.Latviešu ValodaAr šo Vocera, Inc. apliecina, ka visi Vocera produkti, kam ir CE marķējums,ieskaitot radio iekārtu un telekomunikāciju gala iekārtu darbību,atbilst direktīvas 1999/5/EC pamatprasībām un citiem ar to saistītiemnosacījumiem.Lietuvių kalba„Vocera, Inc.“ pareiđkia, kad visi „CE“ paţymëti „Vocera“ produktai su „Radioand Telecoms Terminal Equipment“ funkcijomis atitinka svarbiausius ir kitussusijusius 1999/5/EC direktyvos reikalavimus.MaltiHawnhekk, Vocera, Inc. tiddikjara li l-prodotti kollha Vocera Immarkatib’CE li jinkorporaw il-funzjonalità tat-Tagħmir Terminali tar-Radju utat-Telekomunikazzjonijiet, huma konformi mal-ħtiġijiet essenzjali uprovvedimenti rilevanti oħrajn ta’ Direttiva 1999/5/KE.
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 157PolskiNiniejszym Vocera Inc. oświadcza, że wszystkie produkty oznaczoneznakiem CE, zawierające radiowe i telekomunikacyjne urządzenia końcowesą zgodne z zasadniczymi wymogami oraz pozostałymi stosownymipostanowieniami Dyrektywy 1999/5/EC.RomânăVocera, Inc. declară, prin prezenta, că toate produsele Vocera marcateCE, care au integrată funcţionalitatea de echipament terminal radio şi detelecomunicaţii sunt conforme cu cerinţele principale şi cu alte dispoziţiirelevante ale directivei 1999/5/CE.SlovenčinaSpol. Vocera, Inc. týmto vyhlasuje, že všetky produkty Vocera so značkouCE, ktoré obsahujú funkčnosť rádiových a telekomunikačných koncovýchzariadení, sú v súlade s hlavnými požiadavkami a inými príslušnýmiustanoveniami smernice 1999/5/ES.SlovenščinaS tem družba Vocera, Inc. izjavlja, da so vsi izdelki Vocera z oznako CE, kivsebujejo funkcionalnost radijske in telekomunikacijske terminalne opreme,v skladu z bistvenimi zahtevami in drugimi primernimi odločbami direktive1999/5/EC.EspañolPor la presente, Vocera, Inc. declara que todos los productos Vocera con lamarca CE que incluyen la funcionalidad Equipos radioeléctricos y equiposterminales de telecomunicación cumplen con los requisitos esenciales yotras provisiones relevantes de la Directiva 1999/5/CE.SvenskaHärmed försäkrar Vocera, Inc. att alla CE-märkta produkter från Vocera sominnehåller radio- och teleterminalsfunktionalitet är i överensstämmelse mederforderliga föreskrifter och andra relevanta bestämmelser i direktiv 1999/5/EC.
B3000n Regulatory Notices158 ··· Vocera Badge User GuideTürkçeSonuç olarak, Vocera, Inc., CE ile Damgalı Vocera ürünlerin bünyesine dahiledilen Radyo ve Telekomların Terminal Araç fonksiyonelliklerin, 1999/5/ECdirektiflerinin esas koşulları ve hükümlerine uygun olduğunu beyan eder.Notice to Canada UsersThis digital apparatus does not exceed the Class B limits for radio noiseemissions from digital apparatus as set out in the radio interference regulationsof Industry Canada.Le présent appareil numérique n'émet pas de bruits radioélectriques dépassantles limites applicables aux appareils numériques de Classe B prescrites dans lerèglement sur le brouillage radioélectrique édicté par Industrie Canada.This equipment complies with IC RSS-102 radiation exposure limits set forth foran uncontrolled environment.Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 deslimitesdéfinies pour un environnement non contrôlé.Notice: The Industry Canada regulations provide that changes or modificationsnot expressly approved by Vocera, Inc. could void your authority to operate thisequipment.Avis: Dans le cadre des réglementations d'Industry Canada, vos droitsd'utilisation de cet équipement peuvent être annulés si des changements oumodifications non expressément approuvés par Dell Inc. y sont apportés.This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 duCanada.Canada Safety Code 6 Guidelines for Exposure to Radio WavesTHIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOREXPOSURE TO RADIO WAVES.CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DELA SANTÉ CANADA POUR L'EXPOSITION AUX ONDES RADIO.Your B3000 device is a radio transmitter and receiver. It is designed not toexceed the limits for exposure to radio waves (radio frequency electromagneticfields) recommended by international guidelines. The guidelines were developedby Health Canada and include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health.
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 159Votre appareil B3000 est un émetteur-récepteur radio. Il est conçu pour ne pasdépasser les limites d'exposition aux ondes radio (champs électromagnétiquesde fréquence radio) recommandées par les directives internationales. Les lignesdirectrices ont été élaborées par Santé Canada et comprennent une margede sécurité importante destinée à assurer la sécurité de toutes les personnes,indépendamment de l'âge et de la santé.The radio wave exposure guidelines use a unit of measurement known as theSpecific Absorption Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.Les lignes directrices pour l'exposition aux ondes radio utilisent une unité demesure appelée Débit d'Absorption Spécifique, ou DAS. La limite DAS pour lesappareils radio est 1,6W/kg.Tests for SAR are conducted using standard operating positions with the devicetransmitting at its highest certified power level in all tested frequency bands.Les tests de DAS sont effectués en utilisant des positions standards defonctionnement quand l'appareil fonctionne à son niveau de puissancemaximum certifié dans toutes les bandes de fréquences testées.During use, the actual SAR value for this device may be well below the valuestated above. In general, the lower the power output by the device, the lowerits SAR value.En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bieninférieur à la valeur indiquée cidessus. En général, plus la puissance de sortie parle dispositif, plus sa valeur DAS.The World Health Organization has stated that present scientific informationdoes not indicate the need for any special precautions for the use of mobiledevices. They recommend that if you are interested in further reducing yourexposure then you can easily do so by limiting your usage or simply using ahandsfree kit to keep the device away from the head and body.L'Organisation mondiale de la Santé (OMS) a déclaré que l'informationscientifique actuelle n'indique pas la nécessité de prendre des précautionsparticulières pour l'utilisation de dispositifs radio. Ils recommandent que sivous êtes intéressé à réduire encore davantage votre exposition, vous pouvezfacilement le faire en limitant votre consommation ou tout simplement enutilisant un kit mains-libres pour maintenir le dispositif éloigné de la tête et ducorps.
B3000n Regulatory Notices160 ··· Vocera Badge User GuideIC RSS-Gen, Sec. 7.1.3This device complies with Industry Canada license-exempt RSS standard(s).Operation is subject to the following two conditions: (1) This device may notcause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Le présent appareil est conforme aux CNR d'Industrie Canada applicablesaux appareils radio exempts de licence. L'exploitation est autorisée aux deuxconditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,même si le brouillage est susceptible d'en compromettre le fonctionnement.IC statement: From RSS-GEN 7.1.2Under Industry Canada regulations, this radio transmitter may only operateusing an antenna of a type and maximum (or lesser gain) approved for thetransmitter by Industry Canada. To reduce potential radio interference to otherusers, the antenna type and its gain should be so chosen that the equivalentisotropically radiated power (e.i.r.p.) is not more than necessary for successfulcommunication.Conformément à la réglementation d'Industrie Canada, le présent émetteurradio peut fonctionner seulement avec une antenne d'un type et d'un gainmaximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dansle but de réduire les risques de brouillage radioélectrique à l'intention desautres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que lapuissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensiténécessaire à l'établissement d'une communication satisfaisante.IC statement: From RSS-210, Annex 9 (6)Operation in the 5150-5250MHz band is for indoor use only to reduce potentialfor harmful interference to co-channel mobile satellite systems.Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservésuniquement pour une utilisation à l'intérieur afin de réduire les risques debrouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmescanaux.IC statement: From RSS-210, Annex 9 (7)Users should also be advised that high-power radars are allocated as primaryusers (i.e. priority users) of the bands 5250-5350MHz and 5650-5850MHz andthat these radars could cause interference and/or damage to LE-LAN devices.
B3000n Regulatory Notices Agreements, Specifications, and Notices ··· 161De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radarsde haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont lapriorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que cesradars pourraient causer du brouillage et/ou des dommages aux dispositifs deréseaux locaux exempts de licence (LE-LAN).Notice to Australia and New Zealand UsersThis device has been tested and found to comply with the limits for a ClassB digital device, pursuant to the Australian/New Zealand standard AS/NZSCISPR22: 2009 (Class B) set out by the Australian Communications and MediaAuthority and Radio Spectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermitapproved modems):The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom `111'Emergency Service.Important: Under power failure conditions, this telephone may not operate.Make sure that a separate telephone, not dependent on local power, is availablefor emergency use.Some parameters required for compliance with Telecom's Telepermitrequirements are dependent on the equipment (PC) associated with this device.The associated equipment shall be set to operate within the following limits forcompliance with Telecom's specifications:a. There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, andb. The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to differentnumbers are spaced such that there is no less than 5 seconds between the endof one call attempt and the beginning of another.
B3000n Regulatory Notices162 ··· Vocera Badge User GuideThe equipment shall be set to make sure that calls are answered between 3 and30 seconds of receipt of ringing.Notice to Singapore UsersComplies withIDA StandardsDA101094Notice to Brazil Users
Important Safety Instructions ··· 163 Important Safety InstructionsThe Vocera badge (including its battery component) and the Vocerabattery charger are electronic devices. Care appropriate to the use ofany electronic device must be taken in using the badge and the batterycharger in order to minimize the possibility of injury (e.g., from shock)and damage (e.g., from fire).In addition, the Vocera badge is a wireless communication devicethat works by generating radio frequency (RF) signals. These signals,although generally lower in strength than a typical cellular telephone,can interfere with other electronic devices that are not appropriatelyshielded against RF signals. If the Vocera badge will be used inproximity to sensitive electronic devices for which interference couldresult in serious consequences, you must consult with the manufacturerof any such device in order to determine whether the Vocera badge canbe safely operated in proximity to such device.In order to ensure comfortable use of the badge and to avoid possibledamage to hearing, do not bring the speaker within close proximity ofthe ear while the badge is powered on.References below to the “badge” refer to the Vocera badge, includingits battery component, while references to the “product” refer to thebadge and the Vocera battery charger.In addition to other basic safety precautions appropriate to the use ofwireless electronic devices, follow the safety and use instructions setforth below.
Warning Definition164 ··· Vocera Badge User GuideWarning DefinitionWarning: This warning symbol means danger. You are in a situation thatcould cause bodily injury. Before you work on any equipment, be aware of thehazards involved with electrical circuitry and be familiar with standard practicesfor preventing accidents.Waarschuwing: Dit waarschuwingssymbool betekent gevaar. U verkeert in eensituatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuurgaat werken, dient u zich bewust te zijn van de bij elektrische schakelingenbetrokken risico’s en dient u op de hoogte te zijn van standaard maatregelenom ongelukken te voorkomen.Varoitus: Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, jokavoi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteistonparissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisistaonnettomuuksien ehkäisykeinoista.Attention: Ce symbole d'avertissement indique un danger. Vous vous trouvezdans une situation pouvant causer des blessures ou des dommages corporels.Avant de travailler sur un équipement, soyez conscient des dangers posés parles circuits électriques et familiarisez-vous avec les procédures courammentutilisées pour éviter les accidents.Warnung: Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einerSituation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeitan irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisenverbundenen Gefahren und der Standardpraktiken zur Vermeidung vonUnfällen bewußt.Avvertenza: Questo simbolo di avvertenza indica un pericolo. La situazionepotrebbe causare infortuni alle persone. Prima di lavorare su qualsiasiapparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essereal corrente delle pratiche standard per la prevenzione di incidenti.Advarsel: Dette varselsymbolet betyr fare. Du befinner deg i en situasjonsom kan føre til personskade. Før du utfører arbeid på utstyr, må du vareoppmerksom på de faremomentene som elektriske kretser innebærer, samtgjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.
Badge and Battery Charger Safety Important Safety Instructions ··· 165Aviso: Este símbolo de aviso indica perigo. Encontra-se numa situação quelhe poderá causar danos físicos. Antes de começar a trabalhar com qualquerequipamento, familiarize-se com os perigos relacionados com circuitoseléctricos, e com quaisquer práticas comuns que possam prevenir possíveisacidentes.¡Advertencia! Este símbolo de aviso significa peligro. Existe riesgo para suintegridad física. Antes de manipular cualquier equipo, considerar los riesgosque entraña la corriente eléctrica y familiarizarse con los procedimientosestándar de prevención de accidentes.Varning! Denna varningssymbol signalerar fara. Du befinner dig i en situationsom kan leda till personskada. Innan du utför arbete på någon utrustning måstedu vara medveten om farorna med elkretsar och känna till vanligt förfarande föratt förebygga skador.Badge and Battery Charger Safety1. MAKE SURE YOU READ, UNDERSTAND, AND FOLLOW ALL WARNINGSAND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION AND ON THEPRODUCT ITSELF.2. A damaged battery may pose a risk of personal injury. Damage may includeimpact or shock that dents or punctures the battery, exposure to a flame,or other deformation. Do not disassemble the battery. Handle a damagedor leaking battery pack with extreme care. If the battery is damaged,electrolyte may leak from the cells or fire may result which may causepersonal injury.Une batterie endommagée peut présenter un risque de blessurescorporelles. Les dégâts peuvent résulter d'impacts ou de chocs provoquantdes bosses ou des perforations de la batterie, de l'exposition au feu oud'autres déformations. Ne démontez pas la batterie. Manipulez les batteriesendommagées ou percées avec d'extrêmes précautions. Si une batterie estendommagée, de l'électrolyte peut s'échapper des cellules ou la batteriepeut prendre feu, ce qui risque de provoquer des blessures corporelles.3. Keep the battery away from children.Conservez la batterie hors de portée des enfants.4. Do not expose (store or place) your badge or battery pack to a heat sourcesuch as a radiator, fireplace, stove, electric heater, or other heat-generatingappliance or otherwise expose it to temperatures in excess of 65ºC (149ºF).When heated to excessive temperatures, battery cells could vent or explode,posing risk of fire.
Badge and Battery Charger Safety166 ··· Vocera Badge User GuideN'exposez pas (ni ne rangez ou laissez) votre ordinateur ou batterie prèsd'une source de chaleur, telle qu'un radiateur, une cheminée, un poêle, unchauffage électrique ou tout autre appareil générateur de chaleur et nel'exposez pas à des températures supérieures à 65 °C (149 °F). Lorsque lesbatteries atteignent une temperature excessive, les cellules de la batteriepeuvent imploser ou exploser, représentant alors un risque d'incendie.5. Do not carry a battery pack in your pocket, purse, or other container wheremetal objects (such as keys) could short-circuit the battery terminals. Theresulting excessive current flow can lead to extremely high temperaturesand may cause damage to the battery pack or surrounding materials, orpersonal injury, such as burns.Ne transportez pas de batterie dans votre poche, sac à main ou autreconteneur où des objets métalliques (comme des clés) pourraient court-circuiter les bornes de la batterie. L'excès de courant qui en résulteraitpourrait entraîner des températures extrêmement élevées et endommagerla batterie, ou les matériels à proximité, ou provoquer des blessures commedes brûlures.6. Do not put anything other than a Vocera badge or Vocera battery into aVocera charger slot, as other objects may touch dangerous voltage points ormay short out parts, both of which conditions could result in fire or electricshock.Important: The B3000 badge cannot be placed into the charger.7. Do not place the product on an unstable surface, as the product may falland suffer serious damage.8. Do not operate the charger in a cabinet or other enclosure unless properventilation is provided.9. Do not position the badge or battery charger near any source of watersuch as a sink, wash bowl, or toilet. Do not spill liquid of any kind on theproduct, as doing so may short out parts, causing damage to the productand creating the risk of fire or electric shock.10. Take the badge or charger to a qualified service provider in thesecircumstances:• If liquid has been spilled onto the badge or charger, or if rain or water hastouched the badge or charger.• If the badge or charger does not operate normally after you follow theoperating instructions.• If the badge or charger has been dropped or damaged.
Badge and Battery Charger Safety Important Safety Instructions ··· 167• If the badge or charger exhibits a distinct degradation in performance.• If the power cord or plug on the charger is damaged or frayed.11. Unplug the charger from the wall outlet before cleaning. To clean ordisinfect the badge and charger, wipe with a cloth dampened withgermicidal solution or isopropyl alcohol. Use of any other cleaners maydamage the badge and void your warranty.12. Use the battery charger indoors only.13. Do not allow anything to rest on the charger‘s power cord. Do not locatethe charger where the cord may be damaged or where the cord may causesomeone to trip. Keep the power cord away from operating machinery.14. Do not overload outlets or extension cords, because this may cause a fire orelectrical shock.15. Operate the charger only with a Vocera-approved power adapter.Utilisez le chargeur seulement avec un adaptateur de puissance approuvépar Vocera.16. Use only the batteries supplied with the product or Vocera-approvedreplacements.17. Do not use the battery to power any device other than the Vocera badge itis designed for.18. Charge the battery only in its Vocera charger and according to theinstructions in the Vocera Badge User Guide. These instructions are alsoincluded with the charger.19. In limited circumstances, the badge may power off without any prior lowbattery warning or indication.20. Do not charge the battery in a place where static electricity is generated orlet the battery touch any object that is statically charged.21. The battery can be stored at temperatures between –4° F and 104° F(between –20° C and 40° C), and can be charged or operated attemperatures between 32° F and 104° F (between 0° C and 40° C).22. Do not put the battery into a microwave oven, conventional oven, dryer, orhigh-pressure container, or dispose of the battery in a fire. If you do so, thebattery might explode.23. Do not open or puncture the battery or subject the battery to strongphysical shock.24. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,or is in an abnormal condition.
Badge and Battery Charger Safety168 ··· Vocera Badge User Guide25. If you detect leakage or a foul odor, it is especially important to keep thebattery away from fire. If battery liquid leaks onto your skin or clothes,immediately wash well with clean water. If liquid leaking from the batterygets into your eyes, do not rub your eyes. Instead, immediately rinse youreyes well with clean water, and consult a doctor.26. If the contact points on a B3000 battery or a B3000 badge are damaged,the badge screen may display the following error: "Battery CommunicationError." If this happens, do the following to determine whether the batteryor badge is damaged:• Try using the battery in question on other badges that are workingproperly. If the "Battery Communication Error" message always appearson other badges, the battery is damaged and must be replaced.• Try using the badge in question with other batteries that are workingproperly. If the "Battery Communication Error" message always appears,the badge is damaged and must be replaced.27. Handle batteries with care to avoid shorting the battery with conductingmaterials, such as rings, bracelets, and keys. If the battery shorts, it mayoverheat and burn you.28. Battery Disposal: Dispose of used batteries properly. After Vocera batterieshave reached the end of their useful life, we recommend recycling themat a recycling center in your community or by sending them to Vocera (ora designated Vocera partner for your locale) for an earth-friendly disposal.For Vocera recycling policy and instructions, search for "recycling" in VoceraTechnical Support Portal Content. If you choose to dispose of batteriesyourself, consult the regulations that are in force in your locale.29. When recycling or discarding the battery, make it non-conductive byapplying vinyl tape to the terminals. On B2000 batteries, apply tape to theedges of the battery, at the sides. On B3000 batteries, apply tape to the topedge.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
Important Information About Use in Certain Areas Important Safety Instructions ··· 169ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.Important Information About Use in Certain Areas1. Turn your badge OFF in facilities when any posted notices instruct you toturn off all devices that emit a radio frequency. To turn the badge OFF,depress the Hold/DND button for 5 seconds or remove the battery. If therules of your facility limit use of RF-emitting devices in certain areas, youmust familiarize yourself with these rules and follow them strictly.2. If you have any reason to suspect that the badge is interfering with sensitiveequipment, turn the badge OFF immediately.3. Turn your badge OFF and do not use the charger when you are in anyarea with potentially explosive materials in the atmosphere. Sparks in suchareas could cause an explosion or fire, resulting in bodily injury or death.Areas with potentially explosive atmospheres include: fueling areas; transferor storage facilities for fuel or chemicals; facilities with equipment usingliquefied petroleum gas, such as propane or butane; and areas where theair contains chemicals or particles, such as grain, dust, or metal powders.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.Additional Instructions for B3000 Battery SafetyCAUTION: Using an incompatible battery may increase the risk offire or explosion. Replace the battery only with a compatible batterypurchased from Vocera that is designed to work with your B3000. Donot use a battery from other devices with your B3000. Dispose of usedbatteries properly. See Battery Disposal in this document.
Product Disposal Warning170 ··· Vocera Badge User GuidePRÉCAUTION : L'utilisation d'une batterie non compatible peut accroîtrele risque d'incendie ou d'explosion. Remplacez la batterie uniquementpar une batterie compatible achetée auprès de Vocera, conçue pourfonctionner avec votre Vocera B3000. N'utilisez pas de batterieprovenant d'un autre périphériques. Évacuez les batteries usagéesconformément à la réglementation. Reportez-vous à la section Mise aurebut de la batterie de ce document.Product Disposal WarningWarning: Ultimate disposal of this product should be handled according to allnational laws and regulations.Waarschuwing: Dit produkt dient volgens alle landelijke wetten envoorschriften te worden afgedankt.Varoitus: Tämän tuotteen lopullisesta hävittämisestä tulee huolehtia kaikkiavaltakunnallisia lakeja ja säännöksiä noudattaen.Attention: La mise au rebut définitive de ce produit doit être effectuéeconformément à toutes les lois et réglementations en vigueur.Warnung: Dieses Produkt muß den geltenden Gesetzen und Vorschriftenentsprechend entsorgt werden.Avvertenza: L'eliminazione finale di questo prodotto deve essere eseguitaosservando le normative italiane vigenti in materia.Advarsel: Endelig disponering av dette produktet må skje i henhold tilnasjonale lover og forskrifter.Aviso: A descartagem final deste produto deverá ser efectuada de acordo comos regulamentos e a legislação nacional.Advertencia: El desecho final de este producto debe realizarse según todas lasleyes y regulaciones nacionales.Varning: Slutlig kassering av denna produkt bör skötas i enlighet med landetsalla lagar och föreskrifter.
National Safety Statement of Compliance – CE Marking Important Safety Instructions ··· 171National Safety Statement of Compliance – CE MarkingEN 60950 Statement:This is to certify that the Vocera B3000 chassis and components installed withinthe chassis are in compliance with the requirements of EN 60950 in accordancewith the Low Voltage Directive. Additional national differences for all EuropeanUnion countries have been evaluated for compliance. Some componentsinstalled within the Vocera B3000 chassis may use a nickel-metal hydride(NiMH) and/or lithium-ion battery. The NiMH and lithium-ion batteries are long-life batteries, and it is very possible that you will never need to replace them.However, should you need to replace them, refer to the individual componentmanual for directions on replacement and disposal of the battery.
National Safety Statement of Compliance – CE Marking172 ··· Vocera Badge User Guide
Command Reference ··· 173 Command ReferenceIn the following list, commands marked with an asterisk (*) either require apermission from your system administrator or require that Vocera is integratedwith your phone system.All commands are supported in Vocera 4.0 or later unless otherwise indicated.Summon and Dismiss the GenieAction Recommended CommandsSummon the Genie Press the Call button. Wait for the Genie to answer.Dismiss the Genie Cancel (or press the Hold/DND button).Log In and Log OutAction Recommended CommandsLog in Press the Call button, and then say your first and lastname when prompted.Log out Log me out.Find out who is logged into your deviceWho am I?Listen to the welcometutorialPlay Welcome Tutorial.
Record Your Name, Greeting, and Voiceprint174 ··· Vocera Badge User GuideAction Recommended CommandsLog in at a site you arevisiting1. Press the Call button, then wait to hear the log-inprompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then say or spellyour name as usual:April Buckley.Record Your Name, Greeting, and VoiceprintAction Recommended CommandsRecord your name Record my name.Record your greeting Record my greeting.Play your greeting Play my greeting.Erase your greeting Erase my greeting.Record your voiceprint Record my voiceprint. *Erase your voiceprint Erase my voiceprint. *Call a User or Group MemberAction Recommended CommandsCall another user Call John Smith.Call a group member Call Tech Support.Place an urgent call Urgently call John Smith. *Call a user with adepartment nameCall John Smith in Hardware.Call a user with a firstname and departmentCall Sue in Hardware.
Dial a Telephone Number Command Reference ··· 175Dial a Telephone NumberAction Recommended CommandsDial an extension Dial extension 3145. *Dial an outside phonenumberDial an outside number. *Redial the last phonenumber you calledRedial number. *Broadcast to a GroupAction Recommended CommandsInitiate a broadcast to agroupBroadcast to Tech Support.Initiate an urgentbroadcast to a groupUrgently broadcast to Tech Support. *Initiate an urgentbroadcast to theemergency broadcastgroupDouble-click the Call button.Cancel a broadcast Press the Call button while listening to the broadcast.Reply to everyone 1. Press and hold the Call button before the broadcastends.• When it is OK to talk, the device plays a chime.• If somebody else has already started to reply, youhear a warning sound.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chime,letting them know they can now reply.
Forward a Call176 ··· Vocera Badge User GuideForward a CallAction Recommended CommandsForward your calls Forward my calls to my desk phone. *Forward my calls to my cell phone. *Forward my calls to my home phone. *Forward my calls to voice mail. *Forward my calls to extension 3245. *Forward my calls to an outside number. *Forward my calls to another number. *Forward my calls to Tech Support.Forward my calls to John Smith.Stop forwarding.When asked which callsto forward, answer:All.Unanswered.Offline.Transfer a CallAction Recommended CommandsTransfer a call to a badge Transfer to Mary Smith.Transfer to Tech Support.Transfer a call to a deskextensionTransfer to extension 2457. *Use Instant ConferencesAction Recommended CommandsJoin a conference Join the conference for Managers. *Leave a conference Leave the conference for Cashiers. *
Send and Receive Numeric Pages Command Reference ··· 177Action Recommended CommandsStart conferencing orreply (when you are in aconference)1. Press and hold the Call button.• When it is OK to talk, the badge plays a chime.• If somebody else in the conference has alreadystarted to speak, you hear a warning sound.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chime, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care?Send and Receive Numeric PagesAction Recommended Commands VersionSend a numericpage to a Vocerauser, buddy, oraddress book entrySend a page to Tom Mailer. *Send a page to Tech Support. * Send a numericpage to a VoceragroupSend a page to Tech Support. * Vocera 4.1 GA orlaterSend a numericpage to anyarbitrary pagernumberDial a pager number. * Allow badgeusers to send younumeric pages *Enable pages. *
Block and Accept Calls178 ··· Vocera Badge User GuideAction Recommended Commands VersionStop receivingnumeric pagesfrom badgeusers *Disable pages. * Block and Accept CallsAction Recommended CommandsBlock calls Block all calls. *Block all calls from John Smith. *Block all calls except from John Smith. *Block all calls except from Tech Support. *Accept calls Accept all calls. *Accept all calls from John Smith. *Accept all calls except from John Smith. *Accept all calls except from Tech Support. *Find out who is currentlyblocked from calling yourbadgeWho is blocked?Send MessagesAction Recommended CommandsSend a message Record a message for John Smith.Record an urgent message for Tech Support.Send an e-mail with avoice attachmentRecord an email for John Smith.Record an email for Tech Support.Play MessagesAction Recommended CommandsPlay new voice messages Play messages.Play messages from John Smith.Play messages from Marketing.
Locate Users and Groups Command Reference ··· 179Action Recommended CommandsPlay new text messages Play text messages.Play old (previouslyplayed) voice messagesPlay old messages.Play old messages from John Smith.Play old messages from Marketing.Play old (previouslyplayed) text messagesPlay old text messages.Delete voice messages,played or notDelete all messages.Delete messages from John Smith.Delete text messages,played or notDelete all text messages.Delete all text messages from John Smith.Find out who called orleft a message whileyou were unavailable(if you have Missed CallNotification turned off)Who called?Issue commands whileplaying a message. (Pressthe Call button beforesaying the command.)Delete.Save.Next.Repeat.Time.Date.Cancel.Locate Users and GroupsAction Recommended CommandsFind out what locationyou are closest toWhere am I? *Locate another user Where is John Smith? *Locate the nearestmember of a groupWhere is the nearest member of Tech Support? *Where is the closest member of Tech Support? *Locate nearest member of Tech Support? *Locate closest member of Tech Support? *
Work With Your Groups180 ··· Vocera Badge User GuideAction Recommended CommandsFind a member of a groupclose to a given locationLocate members of Tech Support close to The FirstFloor. *Work With Your GroupsAction Recommended Commands VersionFind out whatgroups you belongto.What groups am I in? Find out whobelongs to agroup.Who is a member of Code Blue? Add yourself to agroupAdd me to Code Blue. * Add yourself tomultiple groups *Add me to multiple groups.Each time you hear a tone, say the nameof a group to which you want to beadded. When you are finished, press theCall button.Vocera 4.1 GA orlaterRemove yourselffrom a groupRemove me from Code Blue. * Remove yourselffrom multiplegroups *Remove me from multiple groups.Each time you hear a tone, say the nameof a group from which you want to beremoved. When you are finished, pressthe Call button.Vocera 4.1 GA orlaterManage GroupsAction Recommended CommandsAdd a member to a group Add Lynn Faulkner to Code Blue. *Remove a member from agroupRemove Lynn Faulkner from Code Blue. *Record a name promptfor a groupRecord name for Code Blue. *
Place a Three-Way Conference Call Command Reference ··· 181Action Recommended CommandsRecord a greeting for agroupRecord greeting for Technical Support. *Place a Three-Way Conference CallAction Recommended CommandsInitiate a three-wayconference callConference James Madison and Mary Lamb.Add another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your badge connects to the newparty.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want toconference the parties, do either or the following:• Answer “ Yes ” to create a three-way conferencecall between you and the other two parties.• Answer “ No ” to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.Initiate an urgent three-way conference callUrgently conference John Smith and Mary Jones. *Urgently add anotherparty to an ongoing callPress the Hold/DND button to put your call on hold.Press the Call button to summon the Genie and sayeither of the following:• Urgently invite Robin Hood. *• Urgently call Robin Hood. *
Work with Sites182 ··· Vocera Badge User GuideAction Recommended CommandsPlacing a three-wayconference call betweendifferent sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press the Hold/DND buttonto put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.Work with SitesAction Recommended CommandsCall a user at your currentsiteCall April Buckley.Call a user whose homesite is the same as yourcurrent siteCall April Buckley.Call a user at a remotesite or any arbitrary site1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.Care TransitionAction Recommended VoiceCommandsVersionStart a Care Transitionsession.Access Care Transition. Vocera 4.3 GA or laterRecord a shift changereport.Record shift report.Record shift changereport.Record shift report withUser.Vocera 4.3 GA or later
Dictation Command Reference ··· 183Action Recommended VoiceCommandsVersionPlay a shift change report. Play shift report.Play shift change report.Vocera 4.3 GA or laterRecord a transfer report. Record transfer report. Vocera 4.3 GA or laterPlay a transfer report. Play transfer report. Vocera 4.3 GA or laterRecord a charge report. Record charge report.Record charge report withUser.Vocera 4.3 GA or laterPlay a charge report. Play charge report. Vocera 4.3 GA or laterDictationAction Recommended VoiceCommandsVersionStart recording a dictationsessionStart dictation. *For more informationabout using the badge torecord a dictation session,see the Vocera DictationUser Guide.Vocera 4.1 GA or laterGetting HelpAction Recommended VoiceCommandsVersionGet help Help. Vocera 4.1 GA or laterNote: If your system does not have a custom Help prompt, when a Vocera usersays the "Help" command the system uses the standard Help prompt: "No helpis currently available."
Miscellaneous184 ··· Vocera Badge User GuideMiscellaneousAction Recommended CommandsFind out the time anddateWhat time is it?Train the Genie torecognize the way yousay a nameLearn a name.Learn a group name.Learn an address book name.Learn a location name.Unlearn the training Unlearn a name.Unlearn a group name.Unlearn an address book name.Unlearn a location name.Train the Genie torecognize the way yousay common commandsLearn commands.Train the Genie torecognize the way yousay other commandsLearn more commands.Delete all your learnedcommandsUnlearn commands.Connect incoming callsimmediatelyTurn Auto Answer on.Ask before connectingincoming callsTurn Auto Answer off.Play announcementsthrough badge speakerwhen headset plugged inTurn announce through speaker on.Play announcementsthrough headset whenheadset plugged inTurn announce through speaker off.
Index ··· 185 IndexAaccepting calls, voice commands, 84access pointrelationship to locations, 33Searching for Access Points message, 28address book entries, calling, 68Announce through Speaker, 64answering calls, 55Auto Answer For Incoming Calls, 55, 64Bbadge operationadjusting the volume, 37Announce through Speaker, 64answering calls, 55automatic answering, 64battery disposal, 168beginning a call, 47call waiting, 56calling groups, 51calling other Vocera devices, 49, 51, 68cleaning, 119conference calls, 77ending a call, 55holding a call, 56safety recommendations, 137, 141, 152batterydisposal, 168removing from the badge, 116, 117replacing, 117, 118safety information, 168battery charger, 116, 116, 117beginning a call, 47
186 ··· Vocera Badge User Guideblocking calls, voice commands, 84broadcastbroadcasting to a group, 74emergency broadcast, 75buddies, 68calling, 68Ccall waiting, 56callsaccepting, 84answering, 55blocking, 84call waiting, 56calling groups, 51calling other users, 49, 51, 68conference calls, 77ending, 55holding, 56starting, 47Care Transition commands, 82, 182cleaning accessories, 119cleaning the badge, 119command reference, 173compliance statements, 136conferencejoining, 72leaving, 72conference calls, 77, 77Ddeletinggreeting, 48learned names, 52dictation, 85, 183Do Not Disturb, 57Eemail messagesreading on a Vocera device, 62sending from a badge, 58sending to a Vocera device, 99emergency broadcast group, 75ending calls, 55
Index ··· 187FFCC statement, 136font size, 36forwarding your calls, 76frequently asked questions (FAQ), 123GGeniesummoning, 47training, 52glossarybuddy, 112Genie, 9outside buddy, 112text message, 112User Console, 111Vocera server, 9greeting, personal, 48greetingsrecording group greetings, 96group mode, 39groupsadding, 95broadcast, 74calling, 51general information, 95joining, 80leaving, 80recording greetings for, 96recording name prompts for, 96Hhalo light, Call button, 20handset mode, 19, 25, 35, 38headsetAnnounce through Speaker, 64jack, 42volume adjustment, 36help, 65, 183Hold/DND buttonalternative voice commands, 84holding calls with, 56holding a call, 56
188 ··· Vocera Badge User GuideIindicators, battery charger, 116, 116, 117Llearning a name, 52logging in and out, 47Mmessagesfont size, 36playing, 59recording and sending, 58Nnamesrecording, 48recording group name prompts, 96numeric page, sending and receiving, 69Ooutside buddies, 68Ppaging, 69panic group (see emergency broadcast group)playing messages, 59Rrecording a nametraining the Genie, 52your name, 48recording greetings, 48groups, 96recording messages, 58recording namesgroup prompts, 96recording your voiceprint, 83regulatory statements, 136Ssafety recommendations, 163battery disposal, 168SAR exposure, 137, 141, 152SAR exposure guidelines, 137, 141, 152screen, flipping, 40sending messages, 58
Index ··· 189shift change, 82, 182site commands, 91sound level, 37speaker volume adjustment, 36speech recognitionproper badge position for, 11, 12training the Genie, 52speech zone, 18, 24starting a call, 47supervised conference calls, 78Ttermsbuddy, 112Genie, 9outside buddy, 112text message, 112User Console, 111Vocera Server, 9text message, reading, 62troubleshooting, 123Uunlearning a name, 52urgent commands, 79User Console, 111VVIP status effect, 57Vocera Access Anywhere, 103, 104special keys, 107voice commandsaccepting calls, 84answering calls, 55blocking calls, 84conference calls, 77general guidelines, 123making calls, 49, 51, 68sending messages, 58training the Genie, 52voice email, 58voice messagesrecording and sending, 58voiceprint recording, 83volume adjustment, 36
190 ··· Vocera Badge User Guide

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