Vocollect TT600-40300 User Manual CERTIFICATE OF COMPLIANCE
Vocollect Inc CERTIFICATE OF COMPLIANCE
Contents
- 1. Users Manual
- 2. Revised User Manual
Users Manual
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| Document ID | 255374 |
| Application ID | gVinocfYVlE4VqYjx6E47g== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 110.82kB (1385274 bits) |
| Date Submitted | 2002-07-10 00:00:00 |
| Date Available | 2002-09-09 00:00:00 |
| Creation Date | 2002-07-10 12:02:19 |
| Producing Software | Acrobat Distiller 4.05 for Windows |
| Document Lastmod | 2002-07-10 12:02:48 |
| Document Title | CERTIFICATE OF COMPLIANCE |
| Document Creator | Microsoft Word 9.0 |
| Document Author: | Systems Administrator |
Rhein Tech Laboratories 360 Herndon Parkway Suite 1400 Herndon, VA 20170 http://www.rheintech.com Report number: FCC: Industry Canada: FCC ID: M/N: 2002102 Part 15.247 RSS-210 MQOTT600-40300 TT-600 APPENDIX L: MANUAL Please see the following pages. Page 47 of 73 Table Of Contents TABLE OF CONTENTS ....................................................................................... 1 CONTACT INFORMATION ................................................................................ 14 CONTACT INFORMATION .......................................................................... 14 Version....................................................................................................................... 15 Regulatory Policy Compliance ................................................................................... 15 Talkman T2 Federal Communications Commission Compliance ...........................................15 Part 15 (b) of the Federal Communications Commission (FCC) Rules ..............................................17 CE Marking & European Compliance .....................................................................................17 Applicable Directives..........................................................................................................................17 USING THE ONLINE HELP 18 HELP SYSTEM........................................................ SYSTEM Overview.................................................................................................................... 18 Using the Help System............................................................................................... 18 Contents Tab ............................................................................................................. 18 Index Tab................................................................................................................... 19 Search Tab ................................................................................................................ 19 Favorites Tab ............................................................................................................. 20 Glossary Words within Topics .................................................................................... 21 # | a | b | c | d | e | f | g | h | i | j | k | l | m |................................................................22 n | o | p | q | r | s | t | u | v | w | x | y | z........................................................................22 #.......................................................................................................................... 22 A ......................................................................................................................... 22 B.......................................................................................................................... 22 C.......................................................................................................................... 23 D ......................................................................................................................... 23 E.......................................................................................................................... 24 F.......................................................................................................................... 24 G ......................................................................................................................... 25 H ......................................................................................................................... 25 I........................................................................................................................... 25 J.......................................................................................................................... 25 K.......................................................................................................................... 26 L.......................................................................................................................... 26 M ......................................................................................................................... 26 N ......................................................................................................................... 27 O ......................................................................................................................... 27 P.......................................................................................................................... 27 Q ......................................................................................................................... 28 R.......................................................................................................................... 28 S .......................................................................................................................... 28 T.......................................................................................................................... 29 U ......................................................................................................................... 30 V.......................................................................................................................... 30 W......................................................................................................................... 30 X.......................................................................................................................... 31 Y.......................................................................................................................... 31 Z.......................................................................................................................... 31 HARDWARE....................................................................................................... 32 Access Points ....................................................................................................... 32 Overview..................................................................................................................................32 Specifications ..........................................................................................................................32 Supported Access Points for Talkman T2 ..........................................................................................32 Supported Access Points for Talkman OPEN.........................................................................32 Frequency................................................................................................................................32 Bar Code Readers......................................................................................................... 34 Overview ..................................................................................................................................34 Procedures.................................................................................................................................34 Specifications ............................................................................................................................34 Bar Code Guns.....................................................................................................................................34 Bar Code Wands...................................................................................................................................34 Overview.................................................................................................................... 35 Procedures ................................................................................................................ 35 Specifications............................................................................................................. 35 Standard Battery Specifications ..............................................................................................35 Electrical Specifications .....................................................................................................................35 Mechanical and Environmental Specifications ...................................................................................36 High Capacity Battery Specifications ......................................................................................36 Electrical Specifications .....................................................................................................................36 Mechanical and Environmental Specifications ...................................................................................36 Cleaning Battery Contacts.......................................................................................................37 Overview..................................................................................................................... 37 Procedures................................................................................................................... 37 Specifications............................................................................................................... 38 Overview..................................................................................................................... 38 Procedures................................................................................................................... 39 Specifications............................................................................................................... 39 Belt Sizes ..................................................................................................................................39 Belt Specifications .....................................................................................................................39 Overview..................................................................................................................... 39 Procedures................................................................................................................... 40 Specifications............................................................................................................... 40 Temperature Range Specifications...............................................................................................40 Microphone Information.............................................................................................................40 Element Features ..................................................................................................................................40 Element Specifications..........................................................................................................................40 Portable Printers.................................................................................................. 41 Overview..................................................................................................................................41 Procedures ..............................................................................................................................41 Specifications ..........................................................................................................................41 Remote Listening Systems ............................................................................... 42 Overview..................................................................................................................................42 Procedures ..............................................................................................................................42 Specifications ..........................................................................................................................42 Overview.................................................................................................................... 42 Procedures ................................................................................................................ 43 Specifications............................................................................................................. 43 Connection Port Pin Assignments...........................................................................................44 Headset Port ......................................................................................................................................44 Maintenance Port...............................................................................................................................45 Bar Code Port ....................................................................................................................................45 Overview..................................................................................................................... 46 Procedures................................................................................................................... 46 Specifications............................................................................................................... 46 Overview..................................................................................................................... 47 Procedures................................................................................................................... 47 Specifications............................................................................................................... 47 Visual Training Devices ................................................................................................ 49 Overview ..................................................................................................................................49 Procedures.................................................................................................................................49 Specifications ............................................................................................................................49 Wired Portable Speakers................................................................................... 50 Overview..................................................................................................................................50 Procedures ..............................................................................................................................50 Specifications ..........................................................................................................................50 LEARNING ZONE .............................................................................................. 51 LED Indicators ...................................................................................................... 51 Blinking green..........................................................................................................................51 What to do if the terminal isn't blinking green while in a terminal charger or when selecting a task...51 Blinking red..............................................................................................................................51 Flashing green and orange .....................................................................................................52 Flashing red and green ...........................................................................................................52 Flashing red and orange .........................................................................................................52 Off............................................................................................................................................52 When the indicator is off and it should not be ....................................................................................53 Solid green ..............................................................................................................................53 When the indicator is solid green but the terminal does not respond to voice or button controls .......53 Solid orange ............................................................................................................................53 Solid red ..................................................................................................................................53 When the LED is solid red and the terminal has not just been turned off or on..................................53 Operator Overview .............................................................................................. 54 The Talkman® System............................................................................................................54 An Example of How the The System Works ......................................................................................54 Talkman Terminals and Accessories ......................................................................................55 Terminals ...........................................................................................................................................55 Headsets............................................................................................................................................55 Batteries and Chargers ......................................................................................................................55 Other Accessories and Peripherals....................................................................................................55 Using the Talkman Terminal ...................................................................................................55 Overview ............................................................................................................................................56 Sampling Noise with the Terminal......................................................................................................56 Training the Talkman Terminal to Recognize an Operator's Voice ....................................................56 Task Dialog ........................................................................................................................................56 Phonetic Alphabet ........................................................................................................ 58 SOLUTION ZONE .............................................................................................. 59 Other Issues .......................................................................................................... 59 Equipment Problems ...............................................................................................................59 Other Problems .......................................................................................................................59 I can't get an assignment. .......................................................................................................59 I can't get my battery on. .........................................................................................................60 I can't get my battery off. .........................................................................................................60 I can't hear anything through the headset. ..............................................................................60 I can't log on. ...........................................................................................................................60 I can't unplug my headset. ......................................................................................................60 I don't know what to say next. .................................................................................................60 My bar code reader won't scan. ..............................................................................................61 My battery keeps falling off......................................................................................................61 My belt doesn't fit.....................................................................................................................61 My equipment is broken. .........................................................................................................61 My headset won't stay on. .......................................................................................................61 The Talkman terminal beeps every few seconds....................................................................61 The Talkman terminal does not appear in Terminal Manager. ...............................................61 The Talkman terminal does not recognize a word. .................................................................61 The Talkman terminal does not hear anything I say. ..............................................................62 The Talkman terminal does not respond to button presses....................................................62 The Talkman terminal heard something I did not say. ............................................................62 The Talkman terminal is telling me there are errors. ..............................................................62 The Talkman terminal keeps shutting off. ...............................................................................63 The Talkman terminal makes clicking noises..........................................................................63 The Talkman terminal makes static noises. ............................................................................63 The Talkman terminal will not load a task. ..............................................................................63 The Talkman terminal will not load an operator template. ......................................................64 The Talkman Terminal will not turn on. ...................................................................................64 Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures ..... 65 General Information ...................................................................................................................65 Procedure ..................................................................................................................................65 Packaging..................................................................................................................................66 TRAINING ZONE................................................................................................ 67 Operator Training ................................................................................................ 67 Orientation ...............................................................................................................................67 Hardware Care & Maintenance ...............................................................................................67 Getting Started ........................................................................................................................67 Daily Tasks ..............................................................................................................................68 Troubleshooting.......................................................................................................................68 WORKING ZONE ............................................................................................... 69 Adding a Terminal to the Network ................................................................. 69 Purpose ...................................................................................................................................69 Before You Begin ....................................................................................................................69 Procedure ................................................................................................................................69 Purpose ....................................................................................................................... 70 Procedure .................................................................................................................... 70 Purpose ....................................................................................................................... 71 Procedure .................................................................................................................... 71 Purpose ....................................................................................................................... 72 Procedures................................................................................................................... 72 Button Controls .........................................................................................................................72 Voice Controls...........................................................................................................................72 Assembling a Talkman® OPEN Battery Housing........................................ 73 Purpose ...................................................................................................................................73 Before You Begin ....................................................................................................................73 Procedure ................................................................................................................................73 Caring for Headsets & Microphones ............................................................................... 76 Purpose .....................................................................................................................................76 Routine Maintenance..................................................................................................................76 Purpose ..................................................................................................................... 76 Procedures ................................................................................................................ 76 Removing a Battery.................................................................................................................76 Inserting a Battery ...................................................................................................................77 Changing Configurable Parameters ............................................................... 78 Purpose ...................................................................................................................................78 Before You Begin ....................................................................................................................78 Parameters that Apply to a Task........................................................................................................78 Parameters that Apply to an Operator................................................................................................79 Parameters that Apply to a Terminal..................................................................................................79 Precedence Order of Parameter Settings ..........................................................................................80 Procedures ..............................................................................................................................80 Changing Configuration Block Parameters ........................................................................................80 Changing Task and Operator Parameters .........................................................................................80 Purpose ....................................................................................................................... 82 Before You Begin......................................................................................................... 82 Procedure .................................................................................................................... 84 Purpose ....................................................................................................................... 84 Procedure .................................................................................................................... 84 Conditioning a Talkman® OPEN Battery ...................................................... 86 Purpose ...................................................................................................................................86 Before You Begin ....................................................................................................................86 Procedures ..............................................................................................................................86 Configurable Parameters .................................................................................. 87 System Parameters.................................................................................................................87 Speech Recognition Parameters................................................................................ 93 Configuring a Terminal....................................................................................... 95 Purpose ...................................................................................................................................95 Before You Begin ....................................................................................................................95 Procedure ................................................................................................................................95 Configuring Remote Listening Systems........................................................ 96 Purpose ...................................................................................................................................96 Before You Begin ....................................................................................................................96 Procedure ................................................................................................................................96 Setting Up the Transmitting Communicator .......................................................................................96 Setting Up the Receiving Communicator ...........................................................................................97 Purpose ..................................................................................................................... 98 Before You Begin....................................................................................................... 98 Procedures ................................................................................................................ 99 Connecting and Disconnecting Headsets ...............................................................................99 Connecting and Disconnecting Bar Code Readers ..............................................................100 Connecting and Disconnecting Wired Portable Speakers ....................................................100 Connecting and Disconnecting Remote Listening Devices ..................................................101 Connecting and Disconnecting Visual Training Devices.......................................................101 Connecting and Disconnecting a Portable Printer ................................................................102 Configuring Visual Training Devices ............................................................................ 103 Purpose ...................................................................................................................................103 Procedure ................................................................................................................................103 Troubleshooting.......................................................................................................................103 QTERM Contrast Correction Procedure................................................................................................103 Creating Operator Voice Templates (enrollment training) ................... 104 Purpose .................................................................................................................................104 Before You Begin ..................................................................................................................104 Procedures ............................................................................................................................105 Using Visual Training Devices .........................................................................................................105 Using Headsets................................................................................................................................106 Erasing Spoken Responses ............................................................................ 108 Purpose .................................................................................................................................108 Procedures ............................................................................................................................108 Erasing One Word............................................................................................................................108 Erasing the Entire Response ...........................................................................................................108 Purpose ................................................................................................................... 109 Before You Begin..................................................................................................... 109 Procedure ................................................................................................................ 109 Troubleshooting ....................................................................................................... 110 Purpose ................................................................................................................... 110 Before You Begin..................................................................................................... 110 Procedure ................................................................................................................ 110 Purpose ................................................................................................................... 111 Before You Begin..................................................................................................... 111 Procedure ................................................................................................................ 111 Purpose ................................................................................................................... 112 Before You Begin..................................................................................................... 112 Procedure ................................................................................................................ 115 Putting a Terminal to Sleep............................................................................ 117 Purpose .................................................................................................................................117 Procedures ............................................................................................................................117 Voice Method ...................................................................................................................................117 Button Method..................................................................................................................................117 Troubleshooting.....................................................................................................................117 Purpose ................................................................................................................... 118 Procedure ................................................................................................................ 118 Removing a Talkman® T2 Terminal from a Belt ...................................... 120 Purpose .................................................................................................................................120 Before You Begin ..................................................................................................................120 Procedure ..............................................................................................................................120 Purpose ..................................................................................................................... 120 Procedure .................................................................................................................. 120 Repeating Prompts............................................................................................ 122 Purpose .................................................................................................................................122 Procedures ............................................................................................................................122 Repeat the current prompt ...............................................................................................................122 Repeat the previous prompt, the operator's last response, and the current prompt.........................122 Erase the operator's entire current response and repeat the current prompt...................................122 Purpose ..................................................................................................................... 123 Before You Begin....................................................................................................... 123 Procedure .................................................................................................................. 123 Purpose ................................................................................................................... 124 Procedure ................................................................................................................ 125 Talkman® Terminals & Terminal Chargers ............................................... 126 Turning Off a Talkman® Terminal................................................................. 127 Purpose .................................................................................................................................127 Procedure ..............................................................................................................................127 Troubleshooting.....................................................................................................................127 Turning On a Talkman® Terminal ................................................................. 128 Purpose .................................................................................................................................128 Before You Begin ..................................................................................................................128 Procedure ..............................................................................................................................128 Using a Talkman® Terminal ........................................................................... 130 Purpose ................................................................................................................... 130 Procedures .............................................................................................................. 130 Placing a Terminal Cover onto a Terminal............................................................................130 Removing a Terminal Cover from a Terminal .......................................................................131 Using a Terminal During Each Shift ............................................................. 132 Purpose .................................................................................................................................132 Procedures ............................................................................................................................132 At the Beginning of the Shift.............................................................................................................132 During the Shift ................................................................................................................................132 At the End of the Shift ...........................................................................................................133 Troubleshooting ....................................................................................................... 133 Using Bar Code Readers.................................................................................. 134 Purpose .................................................................................................................................134 Before You Begin ..................................................................................................................134 Procedures ............................................................................................................................134 Using Bar Code Wands....................................................................................................................134 Using Bar Code Guns ......................................................................................................................135 Waking a Terminal Up ...................................................................................... 139 Purpose .................................................................................................................................139 Procedures ............................................................................................................................139 Voice Method ...................................................................................................................................139 Button Method..................................................................................................................................139 Purpose ..................................................................................................................... 140 Procedures................................................................................................................. 140 Wearing the Headset ................................................................................................................140 Removing the Headset..............................................................................................................140 ADJUSTING PITCH FOR TALKMAN® OPEN ....................................... 142 Purpose ................................................................................................................... 142 Procedure ................................................................................................................ 142 ADJUSTING SPEED FOR TALKMAN® OPEN ...................................... 143 Purpose ................................................................................................................... 143 Procedure ................................................................................................................ 143 ADJUSTING VOLUME FOR TALKMAN® OPEN .................................. 144 Purpose ................................................................................................................... 144 Procedures .............................................................................................................. 144 Using Button Controls ...........................................................................................................144 Using Voice Controls.............................................................................................................144 APPLYING AND REMOVING REMOVING A TALKMAN® OPEN FREEZER FREEZER COVER145 COVER Purpose ................................................................................................................... 145 Before You Begin..................................................................................................... 145 Procedures .............................................................................................................. 145 Applying a Freezer Cover......................................................................................................145 Removing a Freezer Cover ...................................................................................................145 TALKMAN® OPEN BATTER BATTERIES IES............................................................... 147 IES Overview.................................................................................................................. 147 Procedures .............................................................................................................. 147 Specifications........................................................................................................... 147 TALKMAN® OPEN BATTER BATTERY Y CHARGERS ........................................... 148 Overview.................................................................................................................. 148 Procedures .............................................................................................................. 148 Specifications........................................................................................................... 148 TALKMAN® OPEN BELTS......................................................................... 149 BELTS Overview.................................................................................................................. 149 Procedures .............................................................................................................. 149 Specifications........................................................................................................... 149 CHANGING A TALKMAN® OPEN BATTERY........................................ 150 BATTERY 10 Purpose ................................................................................................................... 150 Procedures .............................................................................................................. 150 Removing a Battery...............................................................................................................150 Inserting a Battery .................................................................................................................150 CHARGING A TALKMAN® OPEN BATTERY........................................ 152 BATTERY Purpose ................................................................................................................... 152 Before You Begin..................................................................................................... 152 Procedure ................................................................................................................ 153 CHOOSING A DIFFERENT SPEAKER FOR TALKMAN TALKMAN® ® OPEN....... 155 OPEN Purpose ................................................................................................................... 155 Procedure ................................................................................................................ 155 CONNECTING & DISCONNECTING DISCONNECTING TALKMAN® OPEN PERIPHERALS.............................................................................................. 156 PERIPHERALS Purpose ................................................................................................................... 156 Before You Begin..................................................................................................... 156 Procedures .............................................................................................................. 156 Connecting and Disconnecting Headsets .............................................................................156 Connecting and Disconnecting Bar Code Readers ..............................................................157 Connecting and Disconnecting Wired Portable Speakers ....................................................158 Connecting and Disconnecting Remote Listening Devices ..................................................158 Connecting and Disconnecting Visual Training Devices.......................................................158 Connecting and Disconnecting a Portable Printer ................................................................159 TALKMAN® OPEN CRADLES CRADLES ................................................................... 160 Overview.................................................................................................................. 160 Procedures .............................................................................................................. 160 Specifications........................................................................................................... 160 CRADLING TERMINAL RMINAL....................................... 161 CRADLING A TALKMAN® OPEN TE RMINAL Purpose ................................................................................................................... 161 Procedure ................................................................................................................ 161 TALKMAN® OPEN FREEZE FREEZER R COVERS.................................................. 162 COVERS Overview.................................................................................................................. 162 Procedures .............................................................................................................. 162 Specifications........................................................................................................... 162 11 TALKMAN® OPEN HEADSE HEADSETS, TS, MICROPHONES, WIN WINDSCREENS, DSCREENS, & EAR PADS...................................................................................................... 163 PADS Overview.................................................................................................................. 163 Procedures .............................................................................................................. 163 Specifications........................................................................................................... 163 Sound Levels.........................................................................................................................163 Pin Assignments....................................................................................................................163 LOADING A TASK ONTO A TALKMAN® OPEN TERMINAL TERMINAL ............ 165 Purpose ................................................................................................................... 165 Before You Begin..................................................................................................... 165 Procedure ................................................................................................................ 165 Troubleshooting ....................................................................................................... 166 LOADING AN OPERATOR'S TALKMAN® ALKMAN® OPERATOR'S TEMPLATES ONTO A T OPEN TERMINAL......................................................................................... 167 TERMINAL Purpose ................................................................................................................... 167 Before You Begin..................................................................................................... 167 Procedure ................................................................................................................ 167 MOUNTING A TALKMAN® OPEN TERMINAL ON A BELT 169 BELT............... ELT Purpose ................................................................................................................... 169 Procedure ................................................................................................................ 169 REBOOTING A TALKMAN® OPEN TERMINAL ................................... 170 Purpose ................................................................................................................... 170 Procedure ................................................................................................................ 170 REMOVING A TALKMAN® OPEN TERMINAL FROM A CRADLE.... CRADLE 171 Purpose ................................................................................................................... 171 Procedure ................................................................................................................ 171 RETRAINING A WORD WITH WITH TALKMAN® OPEN ............................... 172 Purpose ................................................................................................................... 172 Before You Begin..................................................................................................... 172 Procedure ................................................................................................................ 172 SAMPLING NOISE WITH TALKMAN® OPEN ....................................... 174 12 Purpose ................................................................................................................... 174 Procedure ................................................................................................................ 174 TALKMAN® OPEN TERMINALS TERMINALS .............................................................. 176 Overview.................................................................................................................. 176 Procedures .............................................................................................................. 176 Specifications........................................................................................................... 176 TALKMAN® OPEN VERSION VERSION AND COMPLIANCE INFORMATION INFORMATION 177 Version..................................................................................................................... 177 Regulatory Policy Compliance ................................................................................. 177 Talkman® OPEN Federal Communications Commission Compliance ................................177 Proxim RangeLAN2 Regulatory & Compliance Information .............................................................178 Symbol Spectrum24 2Mbps Regulatory & Compliance Information.................................................178 Aironet 4800 Regulatory Information................................................................................................179 Aironet 4500 Regulatory Information................................................................................................179 Aironet 3500 Regulatory Information................................................................................................179 Lucent 11 Mb Radio .........................................................................................................................179 Telxon Air-IO Regulatory Information...............................................................................................180 Telxon LM2500 Regulatory Information ...........................................................................................180 Part 15 (b) of the Federal Communications Commission (FCC) Rules ............................................180 CE Marking & European Compliance ...................................................................................180 Applicable Directives........................................................................................................................180 FCC Guidelines for Wearing the Terminal ............................................................................181 TALKMAN® TALKMAN® OPEN VOICE & BUTTON BUTTON CONTROLS ........................... 182 WEARING A TALKMAN® O OPEN PEN TERMINAL ........................................ 184 WEARING AND REMOVING TALKMAN® OPEN HEADSETS HEADSETS ........... 185 Purpose ................................................................................................................... 185 Procedures .............................................................................................................. 185 Wearing the Headset.............................................................................................................185 Removing the Headset..........................................................................................................185 CHECKING A TERMINAL'S STATUS ............................................................ 186 Purpose ..................................................................................................................... 186 Procedure .................................................................................................................. 186 13 Contact Information Contact Information For returns, technical support, or other customer service issues, contact Customer Service at support@vocollect.com, 412.829.8145, or toll free at 866.VOCOLLECT. For sales or any other inquiry, please contact Vocollect at info@vocollect.com, 412.829.8145, or toll free at 866.VOCOLLECT. Vocollect 701 Rodi Road, Suite 200 Pittsburgh, PA 15235 t) 412.829.8145 Toll-free) 866.VOCOLLECT (866.862.6553) f) 412.829.0972 w) http://www.vocollect.com e) info@vocollect.com Frequently Asked Questions World Wide Web page: http://www.vocollect.com/sitehtml/voice_at_work/faq.php Note: None of the e-mail links on this page will work unless this computer is connected to the Internet AND configured to launch e-mail when you click mailto links. If you have questions, please contact your system administrator. 14 Talkman® T2 System Version and Compliance Information Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Version Regulatory Policy Compliance • Talkman® T2 Federal Communications Commission Compliance • CE Marking & European Compliance Version For version information, please consult the Help | About menu option of any Vocollect application or check the release notes that accompanied the Talkman Management Software. Software Talkman® T2 Terminal Software Terminal Manager Operator Manager Release Version Consult the release notes included with your Talkman Management Software Consult the Help | About menu option. Consult the Help | About menu option. Regulatory Policy Compliance • • Talkman T2 Federal Communications Commission Compliance CE Marking & European Compliance Talkman T2 Federal Communications Commission Compliance This device complies with Part 15 (b) of the Federal Communications Commission (FCC) Rules. This product has been tested to the following standards: Standard European Union/ Manufacturers Emissions -EN 55022: 1998: Class B: declaration of Conformity. EMC Limits & Methods of Measurement Directive 89/336/EEC and of Radio Disturbance amendment 92/31/EEC Characteristics of Information Technology Equipment Immunity -EN 55024:1998: Electromagnetic CompatibilityImmunity of Information 15 United States/Federal Communications Commission Canada/Industry Canada Technology Equipment (ITE), which consists of: EN61000-4-2; ESD EN61000-4-3; Radiated Immunity EN61000-4-6; Conducted Immunity EN61000-4-11; Voltage Interruptions FCC Part 15, Class B: Code of Federal Regulations, Title 47 Telecommunication Part 15-Radio Frequency Devices ICES-003: Industry Canada InterferenceCausing Equipment This product may contain one of these radio devices. See device label. Card Manufacturer and P/N Symbol-LA-3021- 101-US 2Mbps 100mW H9PLA3021-100 Vocollect Talkman FCC ID # MQOTT600-22300 Symbol-LA-4121- 1020-US H9PLA4121 Lucent-PC24E-H-FC WorldCard MQOTT600-35300 CISCO- AIR-PCM350 LDK102040 MQOTT600-40300 MQOTT500-33300 Proxim 7400 IMK-ILC1PC The Talkman product is separately approved for: 1. FCC Part 15 Subpart C 2. Industry Canada RSS211 and RSS139 3. ETSI 300-328, ETSI 300-826, EN 60950 The Talkman T2 is nominally a Class B digital device, pursuant to Part 15 of the FCC Rules. Caution: Exposure to Radio Frequency Radiation. The Talkman T2 terminal contains an internal low-power radio. The radiated output power of the radio is far below the FCC radio frequency exposure limits. Nevertheless, the Talkman T2 terminal shall be used in such a manner that the potential for human contact with the radio antenna during normal operation is minimized. The terminal should not be used if the case is open or if the internal antenna is exposed. When not in use, the Talkman T2 terminal should be powered off. In addition, the terminal should be worn in accordance with the instructions for this device. Vocollect terminals are designed to be compliant with the rules and regulations in the locations into which they are sold and are labeled as required. Vocollect terminals are type approved and do not require the user to obtain license or authorization before using them. Any changes to Vocollect equipment not expressly approved by Vocollect could void the user's authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. 16 Cet appareil numérique de la classes B est conforme à la norme NMB-003 du Canada. N773 Warning: The Talkman T2 terminal is a class B product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. Part 15 (b) of the Federal Communications Commission (FCC) Rules Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CE Marking & European Compliance Products intended for sale within the European Union are marked with the CEMark, which indicates compliance to applicable Directives and European Normes (EN) as follows. Amendments to these Directives or ENs are included. Applicable Directives • Electromagnetic Compatibility Directive 89/336/EEC • EN 55022: 1998 Class B • EN 55025: 1998 17 Using the Online Help System The Vocollect online help system is your key to finding answers to questions that you have about the Talkman® system. This topic contains a brief description of the help system, including basic instructions for navigating through the help topics and finding the information you need. • Overview • Using the Help System • Contents Tab • Index Tab • Search Tab • Favorites Tab • Glossary Words within Topics Overview Vocollect designed the online help system as a reference, training, and troubleshooting resource for the Talkman system. The help system provides information for all Talkman system components, including hardware, software, networking, procedures, and operations. Using the Help System The online help system provides you with a number of different ways to find the information you need. To access different topics, use any of the tabs in the upper left-hand corner of the screen. The tabs are as follows: • Contents: This tab contains a table of contents that provides a complete list of all of the topics available in the online help system. • Index: This tab contains a complete index of all of the information that can be found in the system. • Search: This tab provides you with the ability to search for information via userdefined words or phrases. • Favorites: This tab enables you to keep a convenient list of the topics that you access most often. Contents Tab The Contents tab provides you with a complete table of contents that lists all of the topics available in the online help system. This tab is particularly useful if you know the name of the topic for which you are looking, or if you would simply like to get an idea of what information can be found in the help system. Viewing information via the Contents tab is as simple as clicking directly on the topic you wish to view. When you click on a topic, the information associated with it appears in the window to the right of the topic list. The and icons denote that a topic heading has subtopics beneath it. To view the list of icon. subtopics, double-click on the main topic heading or click the 18 and icons denote that a particular branch of the tree has been expanded and that The you are viewing all of the topics under a particular heading. Index Tab The Index tab contains a complete index of all of the information that can be found in the online help system. This tab is useful if you would like to search for a topic using keywords that describe the topic. To use this tab, follow these steps: 1. Click on the Index tab. 2. Click in the keyword box at the top of the tab and begin typing a word or phrase that describes the information you are tying to find. The topic that is the closest match to what you are typing will automatically be highlighted in the index list. 3. To view the information associated with the highlighted topic, click the Display button at the bottom of the tab. Search Tab The Search tab provides you with the ability to search the entire online help system using userdefined words or phrases. This tab is useful if you would like to generate a list of all of the topics that contain the specific keyword or phrase that you defined. The Search tab provides you with a number of different options that enable you to narrow your search so that it is more efficient and effective at returning the information you need. The first of these options is wildcard expressions. These expressions allow you to search for one or more characters using a question mark or an asterisk. The last row in the following table describes the results you can expect to see when using wildcard expressions. The other rows in the table explain how to search for single words, phrases, and multiple words. To search for: A single word A phrase Multiple words Wildcard expressions Example of what you could type into the keyword box: train "enrollment training" It is important to note that you must put the phrase in quotation marks. enrollment training config* or 123?5 Results Topics that contain the word "train" as well as topics that contain grammatical variations of the word, such as "trainer" or "training". Topics that contain the literal phrase "enrollment training". Without quotation marks, the phrase is interpreted as enrollment AND training, which will return topics that contain both of the individual words instead of the phrase. Topics that contain the terms "config," "configure," "configuration," and so on. Topics that contain the terms "12315," "12325," "12335," and so on. Another option that is available to help narrow a search is boolean operators. These operators, accessed via the black, right-facing arrow beside the keyword box, enable you to precisely define your search criteria. The operators you can select from include AND, OR, NOT, or NEAR. 19 Note: AND is the default operator. Therefore, if multiple words (without quotation marks) are typed into the keyword box and no operator is specified, the words are treated as if you had selected AND. The following table describes the uses of the different operators. To search for: Both words in the same topic Either word in a topic The first word without the second word Both words, close together, in the same topic Example of what you could type into the keyword box and which operator you would select: operator AND training operator OR user configuration NOT block warehouse NEAR out Results Topics containing both the words "operator" and "training." Topics containing either the word "operator" or "user" or both words. Topics containing the word "configuration," but not the word "block." Topics containing the word "warehouse" within eight words of the word "out." The last group of options you can use to narrow a search are the check boxes found at the bottom of the Search tab. The following table explains when to use each check box. To: Make a search faster by searching only the topic titles and not the content of the topics Find words similar to those you typed into the keyword box Narrow a completed search down even farther by searching only the list of topics returned by the original search Use this check box: Search titles only Match similar words Search previous results To conduct a search, follow these steps: 1. Click on the Search tab. 2. Click in the keyword box at the top of the tab and type in the keyword or phrase for which you would like to search. When typing in the keyword or phrase, use the black, right-facing arrow beside the keyword box to select one (or more) of the AND, OR, NOT, or NEAR options in order to narrow your search. 3. To further define your search, use the check boxes at the bottom of the tab. 4. Click the List Topics button. A list of topics that meet the criteria you specified is generated. 5. Highlight a topic in the list by clicking directly on it. 6. Click the Display button at the top of the tab. The topic is displayed and the words you specified as the search criteria are highlighted throughout the topic. Note: To turn off the feature that highlights the words for which you searched, click the Options button on the toolbar and select the Search Highlight Off option. Favorites Tab The Favorites tab enables you to create a list of the topics that you access most often. This tab is very useful for customizing your help system so that you can access specific information 20 quickly and efficiently. To add a topic to this tab, follow these steps: 1. Use one of the other tabs (Contents, Index, or Search) to access the topic that you wish to add to the Favorites tab. 2. With the particular topic open in the right pane of the help system, click on the Favorites tab. The name of the topic that you opened appears in the Current topic box at the bottom of the tab. 3. Click the Add button at the bottom of the Favorites tab. The topic is added to the topics list displayed on this tab. To display a topic using this tab, follow these steps: 1. Click on the Favorites tab. 2. In the topics list on this tab, highlight the topic that you wish to view by clicking directly on it. The topic name is highlighted in blue. 3. Click the Display button at the bottom of the tab. The topic is displayed in the right pane of the help system. To remove a topic from this tab, follow these steps: 1. Click on the Favorites tab. 2. In the topics list on this tab, highlight the topic that you wish to remove by clicking directly on it. The topic name is highlighted in blue. 3. Click the Remove button at the bottom of the tab. The topic is removed from the topics list. Glossary Words within Topics As you view different topics in the online help system, you will notice that some words appear in the color maroon. These words are underlined just like normal hyperlinks (which appear in blue) that are used to jump to other topics. However, the maroon color denotes that the word is a glossary word and that you can see the definition of the word by clicking directly on it. When you click on a glossary word, the definition of the word appears on the screen in a small window. To close the window with the definition, simply click the left mouse button anywhere on the screen. (For an example, click the following word: operator) 21 #|a|b|c|d|e|f|g|h|i|j|k|l|m| n|o|p|q|r|s|t|u|v|w|x|y|z 10Base-2: An Ethernet local area network capable of transferring 10 Mb of data per second via thin coaxial cables that can be up to 185 meters long. administrator: A broad term that encompasses anyone managing any aspect of a Talkman® T2 system. Shift supervisors, warehouse supervisors, system administrators, systems analysts, and even information systems personnel may all serve as administrators in some fashion. alias: An alphanumeric name used with DNS to refer to an IP address; a secondary or symbolic name for a file, a collection of data, a computer user, or a computer device. assignment: A collection or group of picks that can be assigned to an operator in Pick Manager; also referred to as trips. audio cable: The red cable (i.e. the cable with the red bend relief) that includes only an audio jack. This cable is used to connect the terminal to an audio device, such as a wired portable speaker. background noise sampling: A Talkman® terminal must be able to distinguish an operator's voice from any other noise that is going on around the operator. In order to differentiate between the operator's voice and any background noise (i.e. all other sounds going on around an operator when he or she is speaking to a terminal), the terminal takes a sampling of the background noise as well as the operator's voice. This sample enables the terminal to tell the difference between the operator's voice and other sounds that may be going on around the operator. baud rate: The maximum number of changes that can occur per second in the electrical state of a communications circuit. bend relief: The flexible plastic material (colored red, yellow, or blue) near the connector end of the cable on peripheral products such as headsets and bar code wands. Match the bend relief color to the red, yellow, or blue port on the Talkman terminal when connecting peripherals. BIOS: Basic input-output system. A set of programs encoded in read-only memory (ROM) in IBM compatible computers. These programs handle startup operations such as the power-on selftest (POST) and low-level control for hardware, such as disk drives, keyboards and monitors. boot block: The block of flash memory in a terminal that contains the code for the terminal to boot and to run diagnostics. 22 BSD: Berkeley Software Distribution. A version of the Unix operating system. buffer: A unit of memory that holds information temporarily. burn: To load software code onto a terminal. chase assignment: An assignment that consists of reported shorts. When a reported short is replenished, administrators can include it in a chase assignment in order to fulfill the pick associated with the reported short. Chase assignments are also referred to as shorts assignments and scratch assignments. check digit: The number printed on a label at a pick location. Operators say these digits to the Talkman® terminal to verify that they are picking from the correct location. The operator must speak the check digits that correspond to the pick location before proceeding with the pick. At some sites, check alphas (letters) are used rather than check digits. COM port: The serial port on the host computer to which a Talkman® terminal can be connected via a maintenance cable. command prompt: In the Pick Manager application, a command prompt is used to execute a Microsoft NT command file to import or export data. configuration block: The block of flash memory in a terminal that contains the parameters used to configure a terminal, such as radio parameters and Terminal Manager's IP address. crash: The abnormal termination of the execution of a computer program. In most cases, you must reboot the computer to recover from a crash. default: A setting that is automatically configured or set up with a certain predefined value or option, usually because such a setting is likely to be preferred by most users or is required by the particular system or application. desktop: A term that is usually used to refer to the background of a computer screen. On the Microsoft Windows desktop, you see icons representing deleted files (Recycle Bin), access to your files (My Computer), and other programs and features. DHCP: Dynamic host configuration protocol. Used to assign IP addresses to devices on a network. Devices may have different IP addresses every time they connect to the network. The device's IP address can even change while it is still connected. This makes managing the network easier, because the software keeps track of IP addresses rather than requiring an administrator to do so. An administrator can add a new terminal to a network without manually assigning it a unique IP address. DIN connector: DIN stands for Deutsches Institut für Normung, a German standards-setting organization. DIN connectors are connectors that conform to a DIN standard. The six-pin connector on the Maxon remote listening system is one such connector. direct sequence: The radio signal in a direct sequence (DS) system is encoded in such a way 23 that it is possible to distinguish the desired DS signal from background radio frequency (RF) noise and it can withstand some interference. DS systems typically use only one of the available channels and do not change channels in the course of normal operation. If there is interference on one of the channels, the system is configured to use a different channel. There are three non-overlapping channels for DS systems governed by the FCC. DNS: Domain name system. A static, hierarchical name service for TCP/IP hosts. The network administrator configures the DNS with a list of host names and IP addresses, allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses. embedded digit strings: Strings of digits (usually three digits in length) that contain a particular digit that is being trained; embedded digit strings are used during enrollment and update training to train digits that are used in a particular task; for example, for the digit 2, the embedded digit strings might be 020, 212, and 222; so, to fully train the digit 2, the operator will not only have to say the digit four times by itself, but he or she will also have to repeat all of the embedded digit strings that contain the digit 2. Also, if the task that is being run contains decimal points (i.e. the word "point"), the embedded digit strings will contain strings with the word "point" in them (e.g. 2 point 2). enrollment training: The process of having a new operator train all of the vocabulary words that are used in a particular task at a specific site. Ethernet: A type of local area network that can link up to 1,024 nodes in a bus network and can transfer data at a rate of 10 Mb per second. Ethernet uses carrier sense multiple access with collision detection (CSMA/CD) to maintain network stability in the event that two devices attempt to access the network at the same time. exception: Occurs when there are not enough product units at a pick location for an operator to fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Exceptions are also referred to as scratches, reported shorts, cuts, markouts, or redlines. firmware: The system software stored in a computer's read-only memory (ROM) or elsewhere in the computer's circuitry, such as the BIOS chips in IBM compatible computers. flash files: Located in a terminal's flash memory, these files contain the terminal's operating system files and the Vocollect Talkman software. flash memory: A special type of read-only memory (ROM) that enables users to upgrade the information contained in the memory chips; also referred to as flash BIOS and flash EPROM. In a Talkman® terminal, the flash memory is a memory chip that retains its content without power. frequency hopping: In a spread spectrum frequency hopping radio system, the radio signal "hops" from frequency to frequency with a specific band. Both the transmitter and the receiver must know the hopping pattern, called the channel. 24 FTP: File transfer protocol. A way for a server that is storing files to send those files to another computer (such as a Talkman terminal). FTP also allows the other computer to send files to the server. high noise: A working environment with noise exposure at or above 85 decibels (dB) averaged over 8 working hours, or an eight-hour time-weighted average (TWA). The Occupational Safety & Health Administration (OSHA) explains this designation more fully at http://www.oshaslc.gov/Publications/osha3074.html. host: Generally, in networks and telecommunications, a server that performs centralized functions such as making program or data files available to other computers. In the Talkman® system, the Talkman Management Software is installed on the host computer. host computer: The computer on which the Vocollect software is loaded. This computer communicates with the Talkman® terminals via the radio network. ICMP: Internet control message protocol. An extension to the original internet protocol that provides error and congestion control. Using ICMP, for example, a router could tell another router that a particular branch of a network is congested or not responding. image: The binary code that is burned into the flash files of the Talkman® terminal. instance: A single occurrence of an application running on a computer. Multiple instances of one application can be running at the same time. This is not the same as having multiple windows open at the same time within a single instance. You will see a button on your taskbar for each instance of an application that is running. IP address: A 32-bit binary number that uniquely identifies a computer on a network. Each number consists of four parts, separated by decimal points, each representing eight bits of the address. An example of an IP address is 176.200.32.8. 25 k LAN: Local area network. A LAN consists of computers in a physically limited location, linked for information exchange and sharing. Lemo® connector: The input/output (I/O) ports on the Talkman OPEN terminal are Lemo connectors (except for the speaker connector). Peripheral products (such as headsets and bar code readers) and serial cables provided by Vocollect, are modified with Lemo connectors that attach to the I/O ports on the Talkman terminals. Lernout & Hauspie ™: Currently, Talkman terminals use the L&H text to speech (TTS) synthesizer. Lernout & Hauspie (L&H™) is a registered trademark of Lernout & Hauspie. MAC address: MAC stands for media access control. In a network, MAC controls when a computer can access physical media to originate a message to another computer. A protocol regulates this access in order to prevent data from colliding on the network when two computers try to send a message at the same time. The hardware address that the protocol uses is unique to each computer on the network. maintenance cable: The red cable (i.e. the cable with the red bend relief) that includes both a serial connector and an audio jack. This cable is used to connect the terminal directly to a host computer and/or to an audio device, such as a wired portable speaker. memory effect: The decrease in life span of a rechargeable battery. A user may notice that, over time, a rechargeable battery that has been fully charged will not last as long as it did when the battery was new. This condition, known as memory effect, occurs when a rechargeable battery is continuously recharged without allowing the battery to first reach a fully discharged state. A battery conditioner can be used to fix this problem. Microsoft Windows: Name for a family of Microsoft systems, including Microsoft Windows CE and Microsoft Windows NT. middleware: Software that operates as an intermediary between clients and servers, particularly when the clients and servers operate on different platforms. MS-DOS: Microsoft disk operating system. A command-line operating system that requires you to enter commands, arguments, and syntax. 26 n name resolution: Defines a correlation between host names and IP addresses, and between service names and port numbers. Terminals can use this information to look up IP addresses and port numbers when host names and service names have been used to define a host connection. noise sample: A Talkman® terminal must be able to distinguish an operator's voice from any other noise (background noise) that is going on around the operator. In order to differentiate between the operator's voice and any background noise, the terminal takes a sampling of the background noise as well as the operator's voice. This sample enables the terminal to tell the difference between the operator's voice and other sounds that may be going on around the operator. ODBC: Object database connectivity. A standard that enables applications (including web browsers) to communicate with a variety of database applications by means of a standardized set of SQL queries. offline: Not connected to another computer. For example, a Talkman® terminal is considered to be offline by a software application such as Terminal Manager when it is not communicating with that application. online: Connected to another computer. For example, a Talkman® terminal is considered to be online by a software application such as Terminal Manager when it is communicating with that application. operator: The user of a Talkman® terminal. This person may be a warehouse picker, an order filler or assembler, or any other individual receiving instructions from or giving feedback to a computer or network. output data records (ODRs): Output data record. The data format and mechanism by which a task transfers data from Talkman terminals to the host computer. parse: To break down into components. Spreadsheet programs, for example, often have parsing features that will break ASCII data into parts that will fit into cells. pick: The retrieval of a product unit or units by an operator. PING: Packet Internet groper. Determines whether a particular machine can access a specific IP address by sending a packet to it and waiting for a reply. port number: Identifies the location of a particular application (such as Terminal Manager) on a computer that is connected to a computer network. Port numbers tell a computer's receiving software where to deliver incoming data. profile: Defines the characteristics, such as file name, service name, or port number, for a 27 single instance of an application. QTERM-J10™: A device used to visually display information (such as vocabulary words during enrollment training); a trademark of the QSI Corporation. radio files: The firmware that is loaded onto a Talkman® terminal's radio card. radio range: The area in which a Talkman® terminal stays in contact with an access point as determined by a site survey. Talkman terminals have built-in radios through which information is exchanged via an access point to and from the host computer. RCM file: Recognizer script file. This type of file is created when a task is saved. reported short: Occurs when there are not enough product units at a pick location for an operator to fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Reported shorts are also referred to as scratches, exceptions, cuts, markouts, or redlines. RF: Radio frequency. ROM: Read-only memory. RS-232C: A standard recommended by the Electronics Industries Association (EIA) concerning the transmission of data between computers using serial ports. Most personal computers are equipped with an RS-232-compatible serial port, to which external modems, printers, scanners, and other peripheral devices can connect. scratch: Occurs when there are not enough product units at a pick location for an operator to fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Scratches are also referred to as reported shorts, exceptions, cuts, markouts, or redlines. serial cable: A cable used to transmit serial data between two computers (or a computer and a device such as a modem). Vocollect modifies serial cables so that one end has a standard serial port connection to be connected to the COM port on the host computer and the other end has a connection that connects to a Talkman® terminal. serial port: A port that synchronizes and manages asynchronous communication between a computer and devices such as serial printers, modems, and other computers. short: Occurs when there are not enough product units at a pick location for an operator to 28 fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Shorts are also referred to as scratches, exceptions, cuts, markouts, or redlines. shorts assignment: An assignment that consists of reported shorts. When a reported short is replenished, administrators can include it in a shorts assignment in order to fulfill the pick associated with the reported short. Shorts assignments are also referred to as chase assignments and scratch assignments. site survey: A survey of a warehouse floor to determine the coverage area of a radio frequency network that is provided via a series of access points. It is through this network that Talkman® terminals communicate to the host computer and the wired network. SLIP: Serial line internet protocol. One of two Internet standards that specify the method by which a workstation or personal computer can use a dial-up connection to link to the Internet. This standard enables computers that are not connected to a local area network to connect to the Internet. sniffer: Software or hardware that monitors network traffic. socket: A virtual port that enables the Talkman® terminal to connect to an application (such as VISocketODR) on the host computer. To achieve a connection, specify both the IP address and the port number in the profile of the server application. SQL: Structured query language. In database management systems, an IBM-developed query language that has become the de facto standard for querying databases in a client/server network. Startup group: This group contains instructions that specify the applications which should run automatically when a computer is powered on. stream: A continuous flow of data, as opposed to data delivered in packets. subnet mask: A transformation performed on an organization's IP address that enables the network administrators to create subnets, which are virtual subunits of the organization's physical network. Talkman Management Software: The CD-ROM given to Vocollect customers that contains Terminal Manager, Operator Manager, and the rest of the software required to run a Talkman® system. \Talkman Software\apps: The path into which the Vocollect software applications are stored on the host computer. task: A file that represents and facilitates the dialog between a Talkman® terminal and an operator. See also task dialog. taskbar: A bar at the bottom of the Windows screen that includes the Start button, commonly used commands in the form of icons, and the task buttons for any open applications. Task Builder: A software application developed by Vocollect that is used to create and modify task files. task dialog: The actual voice dialog (derived from a task file) that occurs between a Talkman® terminal and an operator. The terminal asks a question or gives a prompt based upon a response or a request from the operator. Each site has a specific task dialog, customized 29 according to the site's operations. TCP/IP: Transmission control protocol/internet protocol. TCP allows two computers to connect to one another for the primary purpose of transferring data. The sending computer continues to send until the receiving computer confirms that it has successfully received the data. IP determines how the sending computer packets and addresses the data. template: The information that is necessary for a terminal to recognize a single word spoken by a specific operator. Once a template has been trained for an operator, that template can be used in any task. thermistor: A resistor whose resistance decreases with increases in temperature. trainer: Anyone who trains new administrators or operators on the Talkman® system. While some companies have separate training departments, or at least one person whose job is solely training, this term applies equally to administrators who train new operators, or experienced administrators who train new administrators. training cable: The red cable (i.e. the cable with the red bend relief) that includes both a training device connector and an audio jack. This cable is used to connect the terminal to a training device, such as a QTERM, and/or to an audio device, such as a wired portable speaker. tree structure: A way of organizing information into a hierarchical structure with one root and several branches, much like a family tree or genealogy chart. trip: A collection of picks that can be assigned to an operator in Pick Manager; also referred to as assignments. unit: A product unit. A unit is also are referred to as an item. vocabulary word: A valid response from an operator to a terminal prompt during a task dialog. warehouse out: Insufficient product units in the warehouse to fulfill a pick. Occurs when a reported short cannot be replenished. A reported short is changed to a warehouse out when an administrator determines that the reported short cannot be fulfilled. web browser: A program that runs on an Internet-connected computer and provides access to the World Wide Web (WWW). The two most popular web browsers are Microsoft Internet Explorer and Netscape Navigator. window: A rectangular, on-screen frame that acts as a viewing area for programs. Most 30 windows can be moved and sized. In a Windows environment, more than one window can be open at a time. windscreen: The soft foam covering over a headset's microphone. The windscreen protects the microphone from dirt, moisture, and other environmental factors that can decrease the Talkman® terminal's ability to understand an operator. This screen also increases recognition significantly by reducing the likelihood that the terminal will think it heard an unnaturally loud noise because of air flow (or rushes of air) around the microphone. WinZip™: A compression/decompression program for Microsoft Windows. WinZip is a registered trademark of WinZip Computing, Inc. WMS: Warehouse management system. A system that controls and monitors all product flow within a warehouse. 31 Hardware Access Points • • Overview Specifications Overview An access point is a hardware device that is connected to the wired network and receives information from and sends information to Talkman® terminals via radio communication. A terminal must be in radio range (as determined by a site survey ) of an access point for information exchange between the Talkman terminal and any computer connected to the network. The radio signal from an access point works in either a direct sequence system or a frequency hopping system. Note: Vocollect does not manufacture access points. Please consult the manufacturer's documentation for details and notes about your access points. Specifications Vocollect supports a number of access points, manufactured by various vendors. Consult the manufacturer's documentation for further information. • • Supported Access Points for Talkman T2 Supported Access Points for Talkman OPEN Supported Access Points for Talkman T2 Manufacturer/ Product Protocol Frequency Cisco Aironet 350 802.11b 2.4 GHz Lucent Orinoco 802.11b 2.4GHz Symbol LM4111 802.11b 2.4 GHz Symbol Spectrum24 802.11b 2.4 GHz Wireless Medium Direct Sequence Direct Sequence Direct Sequence Frequency Hopping Max Bit Rate (in Megabits per second - Mbps) 11 Mbps 11 Mbps 11 Mbps 2 Mbps Web Site Link www.cisco. com www.lucent .com www.symbol .com www.symbol .com Supported Access Points for Talkman OPEN Manufacturer/ Product Protocol Frequency Wireless Medium Max Bit Rate (in Megabits per second - Mbps) Web Site Link 32 Aironet 3500 802.11 2.4 GHz Aironet 4500 802.11 2.4 GHz Aironet 4800 802.11 2.4 GHz Cisco Aironet 350 802.11b 2.4 GHz Lucent Orinoco 802.11b 2.4 GHz Lucent WaveLAN 802.11 2.4 GHz Lucent WaveLAN 802.11 2.4 GHz Proxim 802.11 2.4 GHz Symbol LM4111 802.11b 2.4 GHz Symbol Spectrum24 802.11 2.4 GHz Frequency Hopping Direct Sequence Direct Sequence Direct Sequence Direct Sequence Frequency Hopping Frequency Hopping Direct Sequence Direct Sequence Frequency Hopping 2 Mbps 2 Mbps 11 Mbps 11 Mbps 11 Mbps 2 Mbps 11 Mbps 11 Mbps 11 Mbps 2 Mbps www.airone t.com www.airone t.com www.airone t.com www.cisco.c om www.lucent .com www.wavela n.com www.wavela n.com www.proxim .com www.symbol .com www.symbol .com 33 Bar Code Readers • • • Overview Procedures Specifications Overview The Talkman® system supports the use of bar code readers, including both wand and gun styles. Bar code readers have a connector with a blue bend relief. The connector end of the bar code reader is attached to the blue port on the Talkman terminal. A holster is provided with the bar code wand. The holster clips on to the operator's clothing or belt. Place the bar code wand into its holster when not in use. The Talkman terminal only supports decoded bar code readers. A decoded bar code reader translates a digital bar code pattern and sends this information to the Talkman terminal through an RS-232 serial port (i.e. the blue port on the Talkman terminal). Procedures • • Connecting & Disconnecting Peripherals Using Bar Code Readers Specifications Note: Visit the web site of the specific bar code reader manufacturer (listed below) to see detailed information about a particular device, or consult the documentation provided with the bar code reader. Bar Code Guns The following bar code gun is available for sale with the Talkman system: • Symbol Technologies LS4004 Bar Code Gun (for Talkman T2 and Talkman OPEN) • Symbol Technologies LS3603 Bar Code Gun (for Talkman OPEN only) Bar Code Wands The following bar code wand is available for sale with the Talkman system: • Welch Allyn 6180 bar code wand (for Talkman T2 and Talkman OPEN) Talkman® T2 Batteries Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications 34 Overview The Talkman® T2 terminal is powered by a battery that was designed by and specially made for Vocollect. The battery is available in two models: standard and high capacity. The primary difference between the two models is the length of time that the batteries will power a terminal before they need to be recharged. The standard battery does not provide the extended runtime that is achieved by using the high capacity battery. However, the standard battery is more compact in size and sits flush with the top of the terminal when it is placed into the terminal's battery compartment. The high capacity battery, while offering the greater runtime, is larger than the standard battery and does not sit flush with the top of the terminal when it is placed into the battery compartment. Over time, the life cycle of a normal rechargeable battery decreases, or suffers memory effect. However, this is not the case with either of the Talkman terminal's batteries. Due to the lithium ion battery technology that has been incorporated into their design, the Talkman batteries do not suffer memory effect. This means that it is not necessary to fully deplete the battery’s current charge before recharging the battery. Also, battery reconditioning should not be necessary. The length of time that it takes to completely charge a fully depleted battery is approximately 3 hours for the standard battery and 5 hours and 30 minutes for the high capacity battery. This does not include any time that may be necessary to bring a battery that is too cold, too warm, or completely dead into a charging state (a battery that is too cold, too warm, or completely dead needs to warm up, cool down, or partially charge before it actually enters a fast charging state). Procedures • • Changing a Battery Charging a Battery in a Battery Charger Specifications • • • Standard Battery Specifications High Capacity Battery Specifications Cleaning Battery Contacts Standard Battery Specifications The following information details the specifications for the two-cell custom battery pack designed specifically for the Talkman terminal. Electrical Specifications • • • • Cells: The standard battery pack uses two lithium ion cells. • Nominal voltage = 7.2V • Capacity = 1500mAhr or greater Protection circuit characteristics: The pack contains a protection circuit that prevents over and under voltage conditions on the cells and protects the pack from damage as a result of a short circuit between the positive and negative terminals of the battery. Thermistor: The battery pack contains a negative temperature coefficient thermistor. The charger uses the voltage drop across the thermistor to determine that the battery pack is within the proper charging temperature limits. Battery Charging: It is very important to note that the battery pack should only be charged in a Vocollect designated charger. 35 Mechanical and Environmental Specifications • Drop test specifications • The standard battery meets the MIL STD 810F specification for shock and transient drop criteria. • Note: The drop test failure criteria consists of the following: 1. A split or separation of the ultrasonic weld joint greater than one linear inch. 2. Inability to meet open circuit voltage, serial number input, thermistor output, and charge tests. Minor cosmetic damage to the battery, such as scratches and dents, is acceptable. • Environmental specifications: The battery pack halves are sonically welded together to protect the internals from water and dust. The battery functions properly in the following conditions: • Temperature: -4°F to 122°F Humidity: 95% non-condensing Rain/dust: IP67 The pin out from left to right (when looking at the contacts with the battery's label facing down) is as follows: Battery + Thermistor ID Data Battery - High Capacity Battery Specifications Electrical Specifications • • • • • Cells: The high capacity battery pack uses four lithium ion cells. • Nominal voltage = 7.2V • Capacity = 3000mAhr or greater Protection circuit characteristics: The pack contains a protection circuit that prevents over and under voltage conditions on the cells and protects the pack from damage as a result of a short circuit between the positive and negative terminals of the battery. Thermistor: The battery pack contains a negative temperature coefficient thermistor . The charger uses the voltage drop across the thermistor to determine that the battery pack is within the proper charging temperature limits. Battery ID: The battery pack contains a Dallas Semiconductor DS2401 serial ID chip. In future enhancements to both the terminal and the terminal software, this chip will be used to provide data about features such as battery life, capacity monitoring, and asset tracking. Battery Charging: It is very important to note that the battery pack should only be charged in a Vocollect designated charger. Mechanical and Environmental Specifications • Drop test specifications • The high capacity battery meets the MIL STD 810F specification for shock and transient drop criteria. • Note: The drop test failure criteria consists of the following: 1. A split or separation of the ultrasonic weld joint greater than one linear inch. 2. Inability to meet open circuit voltage, serial number input, thermistor output, and charge tests. Minor cosmetic damage to the battery, such as scratches and dents, is acceptable. • Environmental specifications: The battery pack halves are sonically welded together to 36 protect the internals from water and dust. The battery functions properly in the following conditions: • Temperature: -4°F to 122°F Humidity: 95% non-condensing Rain/dust: IP67 The pin out from left to right (when looking at the contacts with the battery's label facing down) is as follows: Battery + Thermistor ID Data Battery - Cleaning Battery Contacts It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the battery. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Talkman® T2 Battery Chargers Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview Talkman® T2 terminal batteries can be charged in the terminal charger, however, a separate battery charger is also available. The battery charger is only available in one model that includes five battery slots. The charger can be used to store and charge up to and including five batteries at a time. The battery charger comes with either a desk mount or a wall mount. The desk mount is used to set the charger upright on a desk or table and the wall mount is used to mount the entire unit to a wall. Procedures • • Changing a Battery Charging a Battery in a Battery Charger 37 Specifications Length Length (with desk mount feet) Width Width (with desk mount feet) Height Height (with desk mount feet) Power Operating Temperature Storage Temperature Humidity Approximately 24" (61 cm) Approximately 24" (61 cm) Approximately 2.5" (6.5 cm) Approximately 5" (12.7 cm) Approximately 5.25" (13.3 cm) Approximately 5.375" (13.65 cm) 90-264 Vac 50/60 Hz 72 W Uses standard IEC 630 cord 50° to 113° F (10° to 45° C) -22° to 158° F (-30° to 70° C) Functional to 90% noncondensing Note: It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the battery charger. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Talkman® T2 Belts & Belt Clips Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview Operators wear Talkman® T2 terminals on their waist by connecting the terminal, via a specially designed clip, to a customized belt that is purchased from Vocollect. The main concept for operators to keep in mind with regard to the belt clip and the terminal is that they are two separate entities. The clip should be attached to the Vocollect 38 belt at the beginning of a shift. Then, the operator can attach the terminal to and remove the terminal from the clip as often as necessary throughout the shift. Once the shift is over, the operator can then remove the clip from the belt. Vocollect sells two types of mounting clips: 1. Slim Belt Clip This clip is used to connect a terminal to the customized Talkman T2 belt. 2. Heavy Duty Belt Clip This clip is used to connect a terminal to the customized Talkman OPEN belt (i.e. the belt that is sold with Vocollect's previous Talkman terminal). Procedures • • Wearing a Talkman Terminal Removing a Talkman Terminal from a Belt Specifications Belt Sizes Belt number 620024 620025 620026 620027 620028 620029 620030 Belt size XS 18" - 26" S 24" - 32" M 28" - 36" L 34" - 42" XL 40" - 48" XXL 46" - 54" XXXL 52" - 60" Belt Specifications Belt material Velcro® Belt fastener Nylon YKK Hook and Loop ITW Nexus 127-3200 Talkman® T2 Headsets, Microphones, Windscreens, & Earpieces Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview An operator interacts with a Talkman® T2 terminal using a headset with an attached microphone. The operator hears instructions through the earpiece of the headset and then communicates information back to the terminal (and then to the host computer) by speaking into the microphone. Vocollect offers two different headset models: lightweight and freezer. The primary 39 difference between the two models is the earpiece through which the operator hears instructions. The earpiece on the lightweight headset covers, but does not cup, the operator 's ear. This headset works well in normal warehouse environments. The freezer headset's earpiece is larger and actually cups the operator 's entire ear. This headset has been designed for use in a freezer or dairy environment. Another difference between the two headsets is the temperature range in which they will operate. For more information about the temperature ranges, see the Specifications section below. Each headset and microphone unit comes with a windscreen. Windscreens reduce breathing and other background noises that can make it hard for the terminal to understand what an operator is saying. For more information about windscreen care and maintenance, see the Procedures section below. Note: Vocollect strongly recommends that operators do not share headsets. Assigning one headset to each operator reduces the likelihood that germs will pass between operators. Procedures • • • • Caring for Headsets & Microphones Connecting & Disconnecting Peripherals Wearing a Talkman Terminal Wearing & Removing Headsets Specifications Vocollect sells two different headset models: • VXI lightweight headset • VXI cupped headset (for freezer use) Temperature Range Specifications VXI lightweight headset VXI cupped headset (for freezer use) 32°F to 120°F -20°F to 120°F Microphone Information Both of the headsets that Vocollect sells contain a noise canceling electret microphone element (model 3217-1). Element Features • • • • • Noise canceling electret microphone element with integral FET Rising frequency response across speech band Low distortion EMI and RFI protected Weatherproof, shock and vibration resistant Element Specifications Frequency response Size Environmental Temperature Humidity Immersion 50 Hz to 10KHz .312" (7.9 mm) dia x .15" (3.8 mm) Tested per MIL Std 810 E -40°F to 158°F operating and storage 0% - 100% relative humidity (noncondensing) 2 feet 40 Portable Printers • • • Overview Procedures Specifications Overview The Talkman® terminal supports the use of portable printers. The end of the portable printer cable is connected to the red port on the Talkman terminal. The terminal's configurable parameters must be configured to match the default settings of the printer in use, including the baud rate , parity, stopbits, and word length. Refer to the Configurable Parameters Table and your portable printer's manual for more information. Procedures The procedure for using a portable printer will vary depending on how your task is written. You will have to directly connect the portable printer to your terminal with a serial cable to transfer information. See Connecting and Disconnecting Peripherals. Specifications Vocollect does not provide portable printers. Please refer to your portable printer's manuals for more information. 41 Remote Listening Systems • • • Overview Procedures Specifications Overview The remote listening system (consisting of two Maxon® 49-HX Communicators) allows trainers, administrators, or other operators to listen in on the conversation between an operator and the Talkman® terminal that he/she is currently using. Two Maxon 49-HX Communicators create a wireless speaker system. One of the communicators is modified so that it acts as a dedicated transmitter that plugs into a Talkman terminal through the speaker outlet. This modified communicator transmits all communication between an operator and the Talkman system over a particular channel or frequency. The person who is listening to the operator carries the other communicator that serves as a dedicated receiver when tuned to the same channel or frequency as the communicator being monitored. Trainers can use this system to monitor several operators by setting each transmitting communicator to a different channel, and then changing the channel on the receiving communicator. For more information about training with the remote listening system, see Training Setup. For information about configuring the Communicators for use, see Configuring Remote Listening Systems. Procedures • • Configuring Remote Listening Systems Training Setup (found in the Talkman Management Software online documentation) Specifications For detailed specifications for the Maxon 49-HX Hands-Free Communicator, visit the Maxon America, Inc. web site. Talkman® T2 Terminals Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview The Talkman® T2 terminal, the latest product in the Talkman® series, is a portable, beltmounted data collection device that allows operators to use simple voice commands to gather data or receive instructions to perform tasks such as warehouse order picking, factory floor inspection, and mobile data collection. 42 Operators wear Talkman terminals on their waist by connecting the terminal, via a specially designed clip, to a customized belt that is purchased from Vocollect. A headset with an attached microphone allows the operator to hear the Talkman terminal's instructions or questions. The microphone lets the operator talk to the Talkman terminal to request information or enter data. The Talkman terminal may ask a question that the operator can then answer, or it may give instructions to the operator. Since operators wear the Talkman terminal on the waist, they are free to use their hands to inspect items, pick product, or repair defects. The Talkman terminal offers real-time, two-way communications with a host computer across a network. Procedures • • • • • • Connecting & Disconnecting Peripherals Placing a Talkman Terminal into a Terminal Charger Turning off a Talkman Terminal Turning on a Talkman Terminal Voice & Button Controls Wearing a Talkman Terminal Specifications Weight Length Width Depth I/O Ports 15.9 ounces (with standard battery) 6.5" (16.5 cm) 3.38" (8.5 cm) 1.5" (4 cm) • Headset port (yellow) • Maintenance port with audio out and RS-232 serial support (red) • Bar code port with RS-232 decoded bar code support (blue) Note: The red maintenance port supports all of the following cables: • • • Operating Temperature Storage Temperature Drop Tested Maintenance cable Training cable Audio cable -29° to 50° C (-20° to 122° F) -34° to 60° C (-30° to 140° F) The Talkman terminal 43 meets the MIL STD 810F specification for shock and vibration. In addition, the terminal has been tested to the following specifications: • • Humidity 25 drops from 5 feet and 10 additional drops 6 feet onto polished concrete 10 drops from 5 feet at -20° F onto polished concrete Functional from 5% to 95% non-condensing Connection Port Pin Assignments Each connection port on the terminal has nine pins: The pins serve the following functions: Headset Port Pin Function Headset ID In Speaker + Speaker Secondary Microphone 44 5 Analog Ground Primary Microphone Boom Switch Digital Ground Battery + Maintenance Port Pin Function Digital Ground +5 Volt Output Audio Line Out Analog Ground RXD (receives data into the terminal) TXD (transmits data from the terminal) Battery Temperature Digital Ground +12 Volt Input Bar Code Port Pin Function Scanner ID Input +5 Volt Output Not Used Not Used RXD (receives data into the terminal) TXD (transmits data from the terminal) Not Used Digital Ground Ground Note: It is recommended that a brush similar to the one found at the following link be used 45 to clean the contacts on the terminal (i.e. the terminal's battery contacts as well as the contacts on the terminal's peripheral connector plate). Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Talkman® T2 Terminal Chargers Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview Terminal chargers store Talkman® T2 terminals as well as recharge their batteries. A terminal should not be placed into a terminal charger without the battery attached. The terminal charger is available in one model that includes five terminal slots. The charger can be used to store up to and including five terminals at a time. The terminal charger comes with either a desk mount or a wall mount. The desk mount is used to set the charger upright on a desk or table and the wall mount is used to mount the entire unit to a wall. Note: If a terminal that has been in use for more than 8 straight hours is placed into a terminal charger without first being powered off, the terminal will automatically power off and then back on after it has been in the charger for 5 minutes. Also, if a terminal has been sitting in a charger for more than 8 straight hours, the terminal will automatically power off and then back on. Procedures • • • Changing a Battery Charging a Battery in a Battery Charger Placing a Talkman Terminal into a Terminal Charger Specifications Length Width Height Power Approximately 24" (61 cm) Approximately 4" (10 cm) Approximately 5.25" (13.3 cm) 90-264 Vac 50/60 Hz 46 Operating Temperature Storage Temperature Humidity 72 W Uses standard IEC 630 cord 50° to 113° F (10° to 45° C) -22° to 158° F (-30° to 70° C) Functional to 90% noncondensing Note: It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the terminal charger. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Talkman® T2 Terminal Covers Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Overview Procedures Specifications Overview Vocollect offers an optional protective cover for the Talkman® T2 terminal. This durable cover is used to protect the terminal from the normal wear and tear associated with everyday operation. Although the use of a terminal cover is not required, Vocollect highly recommends that Talkman terminals be used in conjunction with this cover. Using the cover will help to preserve the appearance and prolong the life of the terminals. Procedures • Using a Terminal Cover Specifications Fabrics Foam Clear Vinyl Sleeve Ballistic nylon, 1050denier black Nylon taffeta, 80-denier black 1/8" thick high-density closed-cell foam Double polished 0.06 47 Thread Cordura 1000 Velcro® T-70 nylon, size 69 Used for edge binding bias tape Used to hold the cover flap down 48 Visual Training Devices • • • Overview Procedures Specifications Overview Visual training devices enable operators to read the words they need to say during the enrollment training process. Vocollect recommends the QTERM-J10. A QTERM-J10 device has an liquid-crystal display screen that displays words that an operator needs to train. Operators are more likely to speak in their normal conversational tone when reading the words than when hearing the Talkman® terminal say the words during training. Vocollect provides a cable with a connector so that the QTERM-J10 can be attached to the red port on the Talkman terminal. Note: If you cannot see the words displayed on the QTERM screen, there may be a problem with the contrast on the QTERM. Please refer to the Troubleshooting section of Configuring Visual Training Devices. Procedures • • Configuring Visual Training Devices Creating Operator Voice Templates (enrollment training) Specifications For detailed specifications for the QTERM-J10 , refer to the user manual that accompanied the QTERM-J10 or visit the QSI Corporation web site. 49 Wired Portable Portable Speakers • • • Overview Procedures Specifications Overview The portable speaker (Radio Shack® Mini Amplifier Speaker), which is directly wired to the Talkman® terminal, allows trainers to listen in on the conversation between an operator and the Talkman terminal that he or she is currently using. For information about physically connecting the wired portable speaker to a Talkman terminal, see Connecting & Disconnecting Peripherals. Procedures • • Connecting & Disconnecting Peripherals Training Setup (found in the Talkman Management Software online documentation) Specifications For more information about the Radio Shack Mini Amplifier Speaker, consult the user manual provided with this device or visit the Radio Shack web site. 50 Learning Zone LED Indicators The following information lists the majority of the possible states of the LED indicator on the Talkman® terminal. Click the link that best describes the state (blinking one color, flashing between two colors, off, or solidly one color) and color (red, green, orange) of the indicator. Try the steps in sequence, one at a time, until the problem is resolved. Do not skip one step in favor of a later step. Do not continue with other steps once the problem is fixed. If the steps listed do not solve the problem, contact Vocollect for technical support. • • • • • • • • • Blinking green Blinking red Flashing green and orange Flashing red and green Flashing red and orange Off Solid green Solid orange Solid red Blinking green There are two ways that the terminal blinks green: • Once a second: The terminal blinks green once a second when it is in sleep mode and not in a terminal charger. • Four times a second: The terminal blinks green four times a second when it has been properly placed into a terminal charger. The terminal can be removed from its charger when the LED indicator starts blinking green. The LED indicator should blink green when the terminal sleeps (see Putting a Terminal to Sleep). It should also blink green when a task is being selected (see Loading a Task onto a Terminal). The terminal will also blink green during some parts of the firmware loading process. Warning: Do not remove the battery when the terminal is sleeping, or you may lose all of the data that has been collected. What to do if the terminal isn't blinking green while in a terminal charger or when selecting a task 1. The terminal may be busy. Wait a minute to see if it starts blinking green. 2. Make sure the terminal has been properly placed into the terminal charger. See Placing a Talkman Terminal into a Terminal Charger. 3. Clean the battery connector pins with a cleaning brush, then put the terminal back into the terminal charger. 4. Reboot the terminal. See Rebooting a Terminal. Blinking red The indicator blinks red when changing operators using the operator button (see Loading an Operator Template onto a Talkman Terminal). It also blinks red during a task load, or while the 51 terminal is busy performing some internal action, such as changing the task (see Loading a Task onto a Terminal). It will also blink red while in a terminal charger until it is ready to use, and then it will blink green. The terminal will also blink red during some parts of the firmware loading process. Warning: Do not remove the battery or power when the LED indicator is blinking red. If the terminal is in a terminal charger, do not remove it from the charger when the LED is blinking red. Flashing green and orange If the LED indicator flashes green and orange, you have entered the boot menu mode. Because you cannot see the boot menu, this can be dangerous. 1. Push the yellow play/pause button to continue. 2. Reboot the terminal (see Rebooting a Terminal). Flashing red and green An LED indicator flashing red and green means that the terminal is trying to get an IP address from the server. If this continues, the terminal will eventually turn itself off. 1. Try turning the terminal on again (see Turning On a Talkman Terminal). 2. Make sure that you have a fully charged battery on the terminal. 3. Make sure that the terminal is within range of an access point. 4. Verify that the DHCP server is running, if your site uses DHCP to assign IP addresses. 5. View the terminal's properties in Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic in the Talkman Management System online documentation. 6. Make sure that the terminal's IP address is set to 0 (if appropriate) using zeroes, not the letter O. 7. Make sure that the Terminal Manager host IP address is correct. 8. Make sure that the IP address is unique. It cannot duplicate any other IP address on the network. For details about duplicate IP addresses, refer to the Checking for Duplicate IP Addresses topic found in the Talkman Management Software online documentation. 9. Make sure the FTP server is running. 10. Check that the host application receiving the records is still running. 11. Put the terminal into debug mode. For details about debug mode, refer to the Logging Debug Information for a Terminal topic found in the Talkman Management Software online documentation. 1. Look for the message, "Attempted to reach host 15 times. No response from host ." If you see this message more than five times in a row, remove the terminal from the charger and then place it back into the charger (see Placing a Talkman Terminal into a Terminal Charger). Then edit the task and change the output data records to point to the right machine. For details about editing a task, refer to the Task Builder online documentation. 2. Look for the message, "Invalid host name." If you see this message, add the host name to your DNS server, and make sure the DNS server is running. Flashing red and orange The LED indicator should flash red and orange when the terminal is receiving a firmware download. Off The LED indicator turns off completely when a terminal is powered off (see Turning Off a 52 Talkman Terminal). Note: When a terminal is powered off, the indicator will turn red first and then turn off. When the indicator is off and it should not be 1. Make sure the battery is properly installed (see Changing a Battery). 2. Turn the terminal on (see Turning On a Talkman Terminal). 3. Make sure the terminal is properly placed into a terminal charger (see Placing a Talkman Terminal into a Terminal Charger). Solid green The LED indicator should be solid green when the terminal is on (see Turning On a Talkman Terminal). It may also turn solid green during parts of the firmware loading process. The indicator must also be solid green when: • • • • • • • adjusting volume using the Talkman louder or Talkman softer voice controls, or the +/ button getting help using the Talkman help or Talkman repeat voice controls sampling background noise (see Sampling Noise). retraining a word (see Retraining a Word). resuming regular operation after using a voice control using the Talkman continue voice control erasing data using the Talkman back up or Talkman erase voice controls changing the active operator (see Loading an Operator Template onto a Talkman Terminal). When the indicator is solid green but the terminal does not respond to voice or button controls 1. Put the terminal to sleep and then turn it back on (see Putting a Terminal to Sleep and Turning On a Talkman Terminal). 2. Turn the terminal off then back on (see Turning Off a Talkman Terminal and Turning On a Talkman Terminal). 3. Reboot the terminal (see Rebooting a Talkman Terminal). 4. Give the operator a new terminal and load the operator 's template onto it (see Loading an Operator Template onto a Terminal). Solid orange You should not see this indicator. 1. Reboot the terminal (see Rebooting a Talkman Terminal). Solid red The LED indicator should turn red, then turn off when an operator turns the terminal off (see Turning Off a Talkman Terminal). It should also turn red when the terminal first comes on, then flash red and green, then turn solid green (see Turning On a Talkman Terminal). If the terminal continuously displays a solid red light, contact your system administrator. When the LED is solid red and the terminal has not just been turned off or on 1. Turn the terminal off then back on (see Turning Off a Talkman Terminal and Turning On a Talkman Terminal). 2. Reboot the terminal (see Rebooting a Talkman Terminal). 53 Operator Overview • • • The Talkman® system Talkman® terminals and accessories Using the Talkman® terminal The Talkman® System The Talkman® system is a verbal computing system that can be used for a variety of laborintensive tasks including warehouse order picking, factory floor inspection, and mobile data collection. The Talkman system consists of Talkman terminals and a host computer, both running Talkman software. The host computer and terminals communicate using radio transmit-and-receive devices called access points. • Talkman terminals are small, portable computers that operators use to communicate with the computer system that monitors and controls information at your site, such as inventory and distribution. Operators wear Talkman terminals on their waists (connected to a specially designed Talkman belt) and hear terminal voice prompts through a headset. Operators speak to terminals using a microphone attached to the headset. • The host computer is the computer on which the Talkman Management Software is installed. Usually, the host application software is also installed on the host computer. The host application is the software that manages information at your site, such as tracking inventory or managing picking assignments. Talkman terminals communicate with the host computer using a radio network. • Access points are connected via a wired network to the host computer, and they receive information from and send information to Talkman terminals via a radio network. A terminal must be within radio range of an access point in order for it to exchange information with the host computer . The Talkman system receives information from your site's host application and directs operators on what actions to take with spoken prompts (rather than with lists and labels). Operators speak their responses to the system, and the information contained in the responses is sent to the host application. An Example of How the The System Works Using warehouse order picking as an example, this is basically how the Talkman system works: 1. The host application sends picking assignment data from the host computer to the radio network. In this example, the host application is warehouse management system (WMS) software. 2. The access points on the radio network transmit the data to the intended Talkman terminal. 3. When the terminal receives the data, it translates the data into normal speech instructions and speaks the instructions to the operator wearing the terminal. In this example, the terminal instructs the operator to go to a particular product location in the warehouse. 4. The operator responds to the terminal. In this example, when the operator reaches the location, he reads check digits to the terminal to verify that he is at the correct product location. 5. The terminal then translates the operator's speech into digital data and transmits 54 the data to the access points on the radio network. 6. The access points transmit the data to the host computer . 7. The host computer then processes this data using the host application and sends the next instruction for the operator back across the radio network. In this example, the next instruction is how many product items the operator should pick at the location. Talkman Terminals and Accessories • • • • Terminals Headsets Batteries and Chargers Other Accessories and Peripherals Terminals Operators use Talkman terminals to gather data or perform warehouse operations, such as order picking. Operators wear terminals on their waists, mounted onto a specially designed Talkman belt. Since they communicate with the terminals using speech, operators' hands and eyes are free to do their work. However, there are buttons on the terminal that operators use to perform certain functions, such as turning the terminal on or retraining a word. Headsets An operator wears a headset (with an attached microphone) that is connected to the Talkman terminal. The headset allows each operator to hear the terminal's instructions or questions, and the microphone enables the operator talk to the terminal. Batteries and Chargers Talkman terminals are powered by rechargeable batteries. A fully charged battery may or may not last for an entire shift (depending upon the length of the shift). If the battery charge does become low, the terminal will tell the operator to change the battery. Batteries are recharged in battery chargers. When a terminal is not actively being used, it should be put into a terminal charger. Note: A terminal should always have a battery attached to it when it is placed into a terminal charger. Terminal chargers are used to store terminals. While a terminal is in a charger, it can send and receive certain administrative information to and from the host computer that cannot be sent or received when the terminal is being used. Note: Terminal chargers are also used to charge the battery that is currently attached to the terminal. Other Accessories and Peripherals Sometimes other equipment is used with a terminal. Some sites use bar code readers connected directly to terminals. Other peripherals include printers, visual training devices, or remote listening systems. If you have questions about adding features or equipment to your Talkman system, contact Vocollect. Using the Talkman Terminal • • Overview Sampling noise with the terminal 55 • • Training the Talkman terminal to recognize an operator's voice Task dialog Overview Since the Talkman terminal is worn on the waist, operators are free to use their hands to inspect items, pick products, or repair defects. Operators do not have to use hands or eyes to read from labels, lists, or an electronic display. There are a few button controls on the Talkman terminal, but almost all interaction with the terminal is done with the operator's voice. Voice prompts from a terminal, heard through the headset, direct operators on what actions to take. Operators respond to the terminal through the microphone attached to the headset. A response can answer a question that the terminal has asked, verify information, request help from the terminal, or ask the terminal to perform a certain action. If an operator needs help or makes a mistake while using a Talkman terminal, he or she can pause the terminal, ask the terminal to repeat the last prompt or ask for help, or erase responses, all by speaking to the terminal. Talkman terminals can be used in a variety of environments: hot, cold, noisy, humid, and so on. The Talkman terminal has buttons and an LED indicator light, but not a display screen (which are often temperature sensitive). As a result, terminals continue to work well on a noisy loading dock or in a freezer. Sampling Noise with the Terminal A Talkman terminal must be able to distinguish an operator's voice from any other noise that is going on around the operator. In order to differentiate between the operator's voice and background noise (i.e. all other sounds going on around an operator when he or she is speaking to a terminal), the terminal takes a sampling of the background noise as well as the operator's voice. This sample enables the terminal to tell the difference between the operator's voice and other sounds that may be going on around the operator. Each time a terminal is turned on, the terminal takes a noise sample. During use, the terminal also takes noise samples occasionally throughout the day. This helps the terminal to better understand what an operator is saying, especially in an environment where the noise level changes frequently. Training the Talkman Terminal to Recognize an Operator's Voice The first time an operator uses a terminal in the Talkman system at your site, the operator must train the system to understand his or her speech by speaking the vocabulary words used at the particular site. Sometimes an operator's terminal might have a hard time understanding a word that the operator is saying. When this situation occurs, the operator may need to retrain the word. The operator may have pronounced the word differently during enrollment training from how he or she pronounces it during everyday speech, and the terminal may have a difficult time recognizing the word. Task Dialog When an operator uses a Talkman terminal, what words the terminal speaks and what words the operator can say to respond to the terminal depend on something called the task dialog. The task dialog is the spoken output of a task. In the Talkman system, the task contains terminal prompts with acceptable operator responses for each prompt. The terminal uses the task dialog to determine whether or not an operator's response is 56 allowable and what to do with any given response. When the Talkman system is installed at your site, the task dialog is customized by Vocollect according to your site's operations. Some sites have more than one task dialog due to the complex nature of their operations. 57 Phonetic Alphabet Use the words below to say letters to a Talkman® terminal. Digit strings (i.e. a few numbers in a row) should be spoken naturally with no pause between the digits. For instance, if the check digit is CT-120, say, "charlie tango one two zero." Alpha Bravo Charlie Delta Echo Foxtrot Golf Hotel India Juliet Kilo Lima Mike November Oscar Papa Quebec Romeo Sierra Tango Uniform Victor Whiskey X-ray Yankee Zulu 58 Solution Zone Other Issues Sometimes you will not see an LED indicator change or hear an error message, but will see some other sign of trouble. Click the description below that most accurately describes what you see. Follow the steps in sequence until the issue is resolved; start with the first option and see if that solves your problem before moving on to the second, and so on. If none of the listed steps resolve the problem, contact Vocollect to send the equipment back for repair, or to speak with a support representative (see Repair or Contact Information). • • Equipment Problems Other Problems Equipment Problems • • • • • • • • • • • • • • • • • • • • • • My bar code reader won't scan. My battery keeps falling off. My belt doesn't fit. My equipment is broken. My headset won't stay on. I can't get my battery on. I can't get my battery off. I can't hear anything through the headset. I can't unplug my headset. The Talkman terminal beeps every few seconds. The Talkman terminal does not appear in Terminal Manager. The Talkman terminal does not recognize a word. The Talkman terminal does not hear anything I say. The Talkman terminal does not respond to any button presses. The Talkman terminal heard something I did not say. The Talkman terminal is telling me there are errors. The Talkman terminal keeps shutting off. The Talkman terminal makes clicking noises. The Talkman terminal makes static noises. The Talkman terminal will not load a task. The Talkman terminal will not load an operator template. The Talkman terminal will not turn on. Other Problems • • • I can't get an assignment. I can't log on. I don't know what to say next. I can't get an assignment. 1. If this site uses Pick Manager, make sure you are in the user table of Pick Manager. For details about Pick Manager, refer to the Pick Manager topic found in the QuickPick online documentation. If you are not in the user table, create a new operator in Pick Manager. For details about creating a new operator, refer to the Creating a New 59 Operator in Pick Manager topic found in the QuickPick online documentation. 2. Verify that the Pick Manager system is up and running. 3. Make sure you are in radio range of an access point. 4. Verify that VISocketODBC is running. For details about VISocketODBC, refer to the VISocketODBC online documentation. 5. Reboot the terminal. I can't get my battery on. 1. Make sure you are placing the battery on correctly. See Inserting a Battery. 2. Check the battery compartment on the terminal to make sure it is not damaged. If it is damaged, send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. I can't get my battery off. 1. Make sure you are following the proper procedure for removing a battery. See Removing a Battery. I can't hear anything through the headset. 1. Make sure the terminal has a fully charged battery. See Changing a Battery. 2. Try the headset on a terminal that is not having problems. 3. Try a different headset on the terminal with the problem. See Wearing a Talkman Terminal and Connecting & Disconnecting Peripherals. 4. Turn the terminal off and then back on again. See Turning Off a Talkman Terminal and Turning On a Talkman Terminal. 5. Reboot the terminal. 6. If the headset is broken, send it back to Vocollect for repair. See Sending Equipment Back for Repairs. I can't log on. 1. If this site uses Pick Manager, make sure you are in the user table of Pick Manager. For details about Pick Manager, refer to the Pick Manager topic found in the QuickPick online documentation. If you are not in the user table, create a new operator in Pick Manager. For details about creating a new operator, refer to the Creating a New Operator in Pick Manager topic found in the QuickPick online documentation. 2. Make sure you are in radio range of an access point. 3. Verify that VISocketODBC is running. For details about VISocketODBC, refer to the VISocketODBC online documentation. I can't unplug my headset. 1. Make sure you are following the proper procedure. See Connecting & Disconnecting Headsets. 2. If the terminal connector is damaged, send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. 3. If the headset connector is damaged, send the headset back to Vocollect for repair. See Sending Equipment Back for Repairs. I don't know what to say next. 1. Say, "Talkman help." You will hear all your available vocabulary responses. 2. If you don't hear a list of available responses, ask your administrator because a task change might be necessary. 60 My bar code reader won't scan. 1. Make sure the bar code scanner is plugged into the terminal properly. See Connecting and Disconnecting Bar Code Readers. 2. Try a different bar code scanner. 3. Try connecting the bar code scanner to a different terminal. If the bar code scanner is damaged, send it back to Vocollect for repair. See Sending Equipment Back for Repairs. 4. Verify that the (task).vcf contains the correct bar code configurations. See Changing Configurable Parameters. My battery keeps falling off. 1. Make sure you are putting it on right. See Inserting a Battery. 2. Check the battery compartment on the terminal to make sure it is not damaged. If it is damaged, send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. My belt doesn't fit. 1. Adjust the belt. See Putting a Terminal on a Belt. 2. Get a different size belt from your supplies. My equipment is broken. 1. Send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. My headset won't stay on. 1. Make sure the headset wire is clipped properly to your clothing and you are following the proper procedure for wearing a headset. See Wearing a Headset. The Talkman terminal beeps every few seconds. 1. Wait for a few minutes. The terminal may just be communicating with the host. 2. If the beeping continues beyond a few minutes, see the administrator. The Talkman terminal does not appear in Terminal Manager. 1. Turn the terminal off then back on again. See Turning Off a Talkman Terminal and Turning On a Talkman Terminal. 2. Make sure that the terminal is properly configured. See Configuring a Terminal Manually. 3. Make sure the terminal is within range of an access point. 4. Make sure the access point is connected to the network. 5. Make sure the network is up. 6. Make sure the terminal's IP address does not duplicate another. For details about duplicate IP addresses, refer to the Checking for Duplicate IP Addresses topic found in the Talkman Management Software online documentation. 7. Send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. The Talkman terminal does not recognize a word. 1. Make sure you have positioned the microphone properly. See Wearing a Talkman 61 Terminal. 2. Ensure that the headset is properly connected to the terminal. See Connecting & Disconnecting Peripherals. 3. Take a background noise sample. See Sampling Noise. 4. Ensure that you are using your own template. Press the gray operator button and listen to the operator name. If the name is not yours, load your template . See Loading an Operator Template onto a Terminal. 5. Retrain the word. See Retraining a Word. 6. Make sure you are using valid words in response to the prompt. The Talkman terminal does not hear anything I say. 1. Make sure the microphone is positioned properly. See Wearing a Talkman Terminal. 2. Try saying words you know are valid, such as Talkman, which is valid any time. 3. Make sure the terminal is properly connected to a charged battery. See Charging a Battery in a Battery Charger and Changing a Battery. 4. Turn the terminal off and back on again. See Turning Off a Talkman Terminal and Turning On a Talkman Terminal. 5. Try using a different headset. See Wearing a Talkman Terminal and Connecting & Disconnecting Peripherals. 6. Reboot the Terminal. The Talkman terminal does not respond to button presses. 1. Make sure the terminal is properly connected to a charged battery. See Charging a Battery in a Battery Charger and Changing a Battery. 2. Take the battery off and then on again. See Changing a Battery. 3. Reboot the Terminal. 4. Send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. The Talkman terminal heard something I did not say. 1. Make sure the microphone is positioned properly. See Wearing a Talkman Terminal. 2. Take a noise sample. See Sampling Noise. 3. If the terminal is interpreting background noise as one particular word, retrain that word. See Retraining a Word. The Talkman terminal is telling me there are errors. 1. Verify that VISocketODBC is running. For details about VISocketODBC, refer to the VISocketODBC online documentation. 2. Make sure you are in radio range of an access point. 3. Find out the specific error in Terminal Manager and then view the error messages table to determine the nature of the error. The error messages table can be found in the Talkman Management Software online documentation. 4. If this site uses Pick Manager, make sure you are in the user table of Pick Manager. For details about Pick Manager, refer to the Pick Manager topic found in the QuickPick online documentation. If you are not in the user table, create a new operator in Pick Manager. For details about creating a new operator, refer to the Creating a New 62 Operator in Pick Manager topic found in the QuickPick online documentation. The Talkman terminal keeps shutting off. 1. Change the Battery. 2. Make sure you are placing the battery on correctly. See Inserting a Battery. 3. Check the battery compartment on the terminal to make sure it is not damaged. If it is damaged, send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. 4. Check the host computer for crash dump files with this terminal's specific serial number. For details about crash dump files, refer to the Sending Crash Dumps & Snapshot Dumps to Vocollect topic found in the Talkman Management Software online documentation. The Talkman terminal makes clicking noises. 1. If the noise is more closely described as static, follow the directions for the Talkman terminal makes static noises. 2. Reboot the Terminal. 3. Reload the code onto the Terminal. See Configuring a Terminal. The Talkman terminal makes static noises. 1. If the noise is more closely described as clicking, follow the directions for the Talkman terminal makes clicking noises. 2. Verify that the headset is connected properly. See Connecting & Disconnecting Headsets. 3. Try the headset on a terminal that is not having problems. 4. Try a different headset on the terminal with the problem. See Wearing a Talkman Terminal and Connecting & Disconnecting Peripherals. 5. Send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. The Talkman terminal will not load a task. 1. Try loading the task again. For details about loading the task, refer to the Assigning a Task to a Terminal Group topic found in the Talkman Management Software online documentation. 2. Make sure the terminal is properly placed in a terminal charger. See Placing a Talkman Terminal into a Terminal Charger. 3. Check for error messages in Terminal Manager. For details, refer to the error messages section of the Talkman Management Software online documentation. 4. Put the terminal in debug mode to look for a clue to the problem. For details about debug mode, refer to the Logging Debug Information from a Terminal topic found in the Talkman Management Software online documentation. 5. Check to be sure the green status light beside the terminal icon in the Terminal Manager window is blinking green. 6. Make sure you are in radio range of an access point. 7. Make sure the terminal's ChangeTaskEnabled parameter is set to 1. See Configuring a Terminal. 8. Make sure that tasklist.vtl exists on the FTP server and contains the name of the task you are trying to load. Refer to the Importing Files to the FTP Server topic found in the Talkman Management Software online documentation. 9. Make sure the task has been imported to the FTP server. For details about importing files, refer to the Importing Files to the FTP Server topic found in the Talkman Management Software online documentation. 10. Reboot the terminal. See Rebooting a Talkman Terminal. 63 The Talkman terminal will not load an operator template. 1. Make sure you are loading the operator properly. See Loading an Operator Template onto a Terminal. 2. Make sure the operator has created a voice template . See Creating Operator Voice Templates. 3. Make sure the operator's team is selected. See Loading an Operator Template onto a Terminal. 4. Make sure the operator's template has been imported to the FTP server. For details about importing files, refer to the Importing Files to the FTP Server topic found in the Talkman Management Software online documentation. 5. Make sure you are radio range . 6. Reboot the terminal. See Rebooting a Talkman Terminal. The Talkman Terminal will not turn on. 1. Make sure the battery is properly seated on the terminal. See Changing a Battery. 2. Make sure you have a fully charged battery in place. See Charging a Battery in a Battery Charger and Changing a Battery. 3. Reboot the Talkman terminal. See Rebooting a Terminal. 4. Send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. 64 Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures • • • General Information Procedure Packaging General Information Warning: If you are sending a terminal back for repair, you must delete the terminal from Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman Management Software online documentation. Failure to remove the terminal from Terminal Manager will cause problems with your system. When the terminal is returned to you, follow the directions for adding a terminal to the network. Vocollect issues RMAs for all returns regardless of the reason for the return. This guarantees proper tracking of equipment, ensures proper handling, and facilitates a fast return. The Customer Service department generally issues RMAs to customers for returning products that are in need of repair. However, Vocollect may issue RMAs for other reasons, such as the following: • The product belongs to Vocollect. Vocollect may have lent the product to a customer, or the product could be a sample. • • Vocollect requested that the customer return the item, perhaps for testing. A Vocollect employee at the customer site has determined that the product should go back to Vocollect for some other reason. Some Vocollect customers have service contracts with repair depots to perform repairs on Vocollect products. Customers with these service contracts should contact their repair depot to return equipment that is in need of repair. Follow the RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. If you have a question about the RMA process, please contact Vocollect Customer Service (see contact information). Procedure To return equipment for repair, follow these steps. If you have any questions, please contact Vocollect Customer Service. 1. Contact Customer Service to request an RMA number. 2. Provide Customer Service with the following information: • • • • • • Name of customer contact person Company name Company address Phone number Fax number Provide Customer Service with the following information about the items being returned. • • • • Quantity Description of product Serial number Description of problem or reason for return 65 • • Whether a loaner is required or requested Whether the product is covered by warranty or extended service plan (ESP) • Write down the RMA number that Customer Service gives to you. Customer Service will also fax or e-mail the RMA form to Canadian and European customers. Those customers should be sure to include a copy of the form with the shipment. • • • Include the RMA number on the shipping label, if shipping items to Vocollect. Package the equipment according to the packaging instructions. Address the shipping label to: Vocollect, Inc. 701 Rodi Road, Suite 200 Attn: Service Department Pittsburgh, PA 15235 Packaging Vocollect may charge a handling fee of $65.00 for each RMA that does not comply with these requirements. To avoid this handling fee, return items in their original packaging. 1. Pack that items so that no items can come into direct contact with one another or with the sides, bottom, or top of the shipping container. Line the shipping container with at least one layer of padding, preferably anti-static bubble pack. 2. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping. If individual wrapping is not possible, place some packing material (such as anti-static bubble pack) on the bottom of the shipping container, then pack items between layers of the material. Avoid using foam peanuts as the only packing material because they do not prevent items from coming into contact with each other or the walls of the shipping container. Peanuts can, however, fill empty space in the shipping container and on top of items that have been individually packed in anti-static bubble bags. Vocollect will ensure that packing materials are returned for re-use in order to minimize the cost for customers. Vocollect appreciates customer assistance and adherence to these requirements. Properly packaged RMA items facilitate faster repair and return of Vocollect products. 66 Training Zone Operator Training When training a new operator, be sure to cover all of the following topics. For more information on training new operators, including how to print training packets from this page, refer to the Training Setup topic found in the Talkman Management Software online documentation. • • • • • Orientation Hardware Care & Maintenance Getting Started Daily Tasks Troubleshooting Orientation This section introduces operators to the Talkman® system (what it does and how it works) and to the Talkman terminal itself. When they complete this section, the operators should understand the purpose of the Talkman terminal. • • Overview What is a Talkman terminal? Hardware Care & Maintenance This section describes to operators the full set of equipment they will use on a daily basis. It introduces each item and explains the proper way to connect and disconnect them to the terminal. When they finish this section, operators should know how to take a Talkman terminal out of its charger, connect a charged battery, connect the terminal to a belt, connect any peripherals used at your installation, disconnect those peripherals, charge a battery, and properly store a terminal. • • • • • • • • Remove a terminal from a terminal charger Change the battery Mount the Talkman terminal onto a belt Connect and disconnect peripherals Put on and remove a headset Care for headsets and microphones Charge a battery Placing a Talkman terminal into a terminal charger Getting Started This section teaches operators the basic controls for the Talkman terminal. The section then covers the enrollment training process. When they finish this section, operators should know each of the button and voice controls and the uses for them, what each change in the LED indicator means and what to do when they see one, and how to say the phonetic alphabet, if necessary. They should also have created their voice templates. • • • Voice & Button Controls LED Indicators Phonetic Alphabet 67 • Creating an Operator Voice Template (enrollment training) Daily Tasks During this section, operators learn how to actually use the terminal to complete an assignment. They begin by starting the terminal and preparing it for use. They then learn to use the voice and button controls discussed in the previous section. They learn how to retrain words, control the terminal during an assignment, and shut it down properly at the end of their day. • • • • • • • • • • • • • Turn on a terminal Load an operator onto a terminal Load a task onto a terminal Delete the last response Put the terminal to sleep Adjust terminal volume using your voice or using the terminal buttons Adjust the speed of the terminal's voice Adjust the pitch of the terminal's voice Choose a different terminal voice Sample (measure) background noise Retrain a word (update train) Use a bar code reader (if applicable) Turn off the Talkman terminal Troubleshooting Operators need to know some basic troubleshooting information, like how to deal with the most common problems. Introducing them to the kinds of error messages they may hear will take some of the anxiety out of this process for some operators. Teaching them how to deal with common difficulties, like the terminal not understanding or hearing them, will improve productivity. When they finish this section, operators should feel comfortable with how you want them to handle various types of problems that they may encounter during their day. • • • Error messages (found in the Talkman Management Software online documentation) LED Indicators Other Problems 68 Working Zone Adding a Terminal to the Network • • • Purpose Before You Begin Procedure Purpose This document contains instructions for adding a new or repaired Talkman® terminal to the network. Note: Before adding a repaired terminal to Terminal Manager, verify that the terminal was previously deleted from Terminal Manager. Before You Begin Before a terminal can be recognized in Terminal Manager and before it can be added to your site's network, the terminal must first be properly configured. (For details about Terminal Manager, refer to the Talkman Management System online documentation.) When the Talkman system is first installed at your site, a Vocollect System Engineer configures the Talkman terminals. If the terminal has not been properly configured to communicate with Terminal Manager, it cannot be added to your site's network. Loaded onto each terminal is a ROM configurable parameters file containing the information needed for the terminal to communicate with Terminal Manager. There may already be a configurable parameters file for your site that can be manually loaded onto the terminal. If you need to create a configurable parameters file, see Configuring a Terminal. Once a terminal is on the network, you can make changes to its configurable parameters by loading firmware onto the terminal online. Procedure To add a terminal to the network, perform the following steps: 1. Place the terminal in a powered charger within radio range of the network. Terminal Manager automatically recognizes a new terminal if the terminal has been properly configured. The terminal is then added to Terminal Manager. By default, Terminal Manager assigns all new terminals to the Root group. 2. Select the Root group in the left pane of the Terminal Manager window. Note: If the terminal is within radio range of an access point, but does not appear in the Root group, you must configure the terminal. See Configuring a Terminal. 3. Select the new terminal in the right pane of the Terminal Manager window. Note: Terminal Manager names a new terminal with its serial number. 4. Look in the Cur. Software column in the right pane of the Terminal Manager window for the software (i.e. firmware) version of the terminal. If the firmware version is not 69 the same as the one used at your site, you must change the firmware by loading the flash image file (.ffi) and bootblock file (.bbi) with the correct firmware version onto the terminal. Note: You may need to scroll to the right until you can see the Cur. Software field. 5. Rename the terminal. For details about renaming a terminal, refer to the Renaming a Terminal topic found in the Talkman Management Software online documentation. If you are using operator list files with terminal assignments or if you are maintaining terminal names for some other reason, you may want to change the name of the terminal. If the new terminal is replacing one that will no longer be used at your site, you may want to delete the old terminal from Terminal Manager. For details about deleting the old terminal, refer to the Deleting a Terminal topic found in the Talkman Management Software online documentation. 6. If your site uses terminal groups, assign the terminal to a terminal group. For details about assigning a terminal to a terminal group, refer to the Assigning a Terminal to a Terminal Group topic found in the Talkman Management Software online documentation. Since the terminal is in a terminal charger, if the group has a default task, the task will automatically load. Note: You must wait until it the task has completed loading before you can remove the terminal from the terminal charger. 7. If the group does not have a default task, load a task using the terminal. Adjusting Pitch for Talkman® T2 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure Purpose This document explains how to adjust the pitch of the voice that the Talkman® T2 terminal uses to issue prompts to operators. Procedure To adjust the pitch, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." Press the + or button until the terminal says, "Change pitch." Then, press the operator button. Note: Change Pitch is the fifth menu item in the list, assuming that the + button is used to scroll through the options. 4. Press the + button to make the voice higher and the button to make the voice lower. The terminal says "higher" each time you press the + button and "lower" each time you press the button. If the pitch of the voice is at the highest possible 3. 70 setting, the terminal will say, "This is highest." If the pitch of the voice is at the lowest possible setting, the terminal will say, "This is lowest." Note: You can exit from this menu without changing the pitch level by pressing the yellow play/pause button before you press the operator button. 5. When the pitch reaches the level you want, press the operator button to save the new pitch setting. Adjusting Speed for Talkman® T2 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure Purpose This document explains how to adjust the speed of the voice that the Talkman® T2 terminal uses to issue prompts to operators. Procedure To adjust the speed, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." Press the +/ buttons until the terminal says, "Change speed." Then, press the operator button. Note: Change Speed is the fourth menu item in the list, assuming that the + button is used to scroll through the options. 4. Press the + button to make the voice faster and the button to make the voice slower. The terminal says "faster" each time you press the + button and "slower" each time you press the button. If the speed of the voice is at the fastest possible setting, the terminal will say, "This is fastest." If the speed of the voice is at the slowest possible setting, the terminal will say, "This is slowest." Note: You can exit from this menu without changing the voice speed by pressing the yellow play/pause button before you press the operator button. 3. 5. When the voice is speaking as quickly or as slowly as you want, press the operator button to save the new speed setting. Adjusting Volume for Talkman® T2 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. 71 • • Purpose Procedures Purpose This document explains how to adjust the volume of the voice that the Talkman® T2 terminal uses to issue prompts to operators. Procedures Operators may adjust the volume using either: • • Button Controls Voice Controls Button Controls To adjust the volume using buttons, perform the following steps: 1. Make sure that the terminal is either on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the + button to make the voice louder, or the button to make the voice quieter. The terminal says "louder" when the + button is pressed and "softer" when the button is pressed. If the volume of the voice is at the loudest possible setting, the terminal will say, "This is loudest." If the volume of the voice is at the softest possible setting, the terminal will say, "This is softest." Voice Controls To adjust the volume using voice controls, perform the following steps: 1. Make sure the terminal is on. The LED indicator should be green. 2. Say, "Talkman volume." 3. Say "louder" to make the voice louder, or "softer" to make it softer. If the terminal says, "This is softest" or "This is loudest", you cannot make the volume any louder or softer. 4. When the voice is as loud or as soft as you want it, say, "Talkman continue" to return to your task. 72 Assembling a Talkman® OPEN Battery Housing • • • Purpose Before You Begin Procedure Purpose This document contains instructions for assembling a battery housing for batteries used with the Talkman® OPEN terminal. This procedure applies only to sites that use battery housings. Before You Begin Vocollect recommends using battery housings to protect batteries. For more information on the batteries used with Talkman OPEN terminals, see Talkman® OPEN Batteries. Each battery housing assembly kit comes complete with: • • • • • Battery section (battery housing top): This larger section is where the battery fits. The Vocollect logo is on the outside of this section. Contact section (battery housing bottom): This smaller section holds the battery contacts. 5 pronged battery contacts 4 Torx screws A Torx #8 screwdriver Procedure To assemble a battery housing, perform the following steps: 1. Remove the rubber band securing the battery section to the contact section. Note: The 5 pronged battery contacts and the Torx screws are sealed in plastic and are enclosed by the battery contact sections. 2. Position the battery section so that the three contacts on the label inside the battery section are to the right and the side with the cut-out feature is closest to you. 3. Position the battery so that the contacts are face up and the side with the three contacts in a row is to the right (see Image 1). Image 1: Battery Section with Battery 73 4. Place the battery into the battery section. Note: Line up the three contacts on the battery with the three contacts on the label inside the battery section. Make sure that the contact side of the battery is up (see Image 2). Image 2: Battery in Battery Section 5. Position the contact section so that the three square holes are to the right and the two complete rounded holes are at the front. 6. Remove the five pronged battery contacts from the plastic bag. 7. Place the five pronged battery contacts into the five square holes (one contact per hole) in the contact section so that the tab at the base of each prong settles into the notch in each square hole (see Image 3). Image 3: Contact Section Prongs in Place 74 8. Make sure the prongs are separated and completely seated in the square holes. 9. Place the battery section on top of the contact section so that the cut-out feature of the battery section is away from you. The two complete holes on the battery section and the two complete holes on the contact section should be lined up. 10. Firmly hold the two sections together and flip the housing over so that it is laying on the battery side (see Image 4). Image 4: Battery Housing Assembly Ready for Screws 11. Remove the four Torx screws from the plastic bag. 12. Insert the screws into the four holes and tighten them to secure the sections together. Warning: Do not tighten the screws too much, or you may crack the plastic or strip the screws. 75 Caring for Headsets & Microphones • • Purpose Routine Maintenance Purpose This document describes the proper methods of caring for headsets, microphones, windscreens, and earpieces on a routine basis. For more information on headsets and microphones, refer to Headsets, Microphones, Windscreens & Earpieces. Routine Maintenance The headsets and microphones used with the Talkman® system are delicate pieces of electronic equipment. Proper care will ensure that they work well for a long time. Care for high noise and regular headsets in the same manner. For more information, refer to Headsets, Microphones, Windscreens & Earpieces. • Vocollect highly recommends that operators do not share headsets. The primary reason for this recommendation is sanitary in nature (i.e. the microphone is close to the mouth and can trap germs and moisture). Also, operators tend to take better care of a headset that has been assigned specifically to them. Set up a system for storing the headsets so that operators can easily locate their own headset every time they report to work. • Change windscreens every 90 days. Over time, the windscreen accumulates dirt and moisture, making it more difficult for the Talkman terminal to understand the operator. These conditions are even worse in a freezer, where condensation can build up and freeze on the windscreen. • If the windscreen becomes dirty or wet, slip it off of the microphone, then clean it. Clean the windscreen by running it under warm water and rubbing it gently with soapy hands. Rinse it and let it dry thoroughly before putting it back onto the microphone. Changing a Talkman® T2 Battery Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedures Purpose This document contains instructions for changing a battery. Procedures • • Removing a Battery Inserting a Battery Removing a Battery To remove a battery from a Talkman® T2 terminal, perform the following steps: 1. If the terminal is not off, press and hold the yellow play/pause button until the LED indicator turns solid red. 76 After the LED indicator turns red, the terminal says, "Powering off" and the LED indicator eventually turns off. Warning: Do not remove the battery until the LED indicator is off. If you remove the battery when the terminal is on or sleeping, any collected data could be lost. 2. Hold the terminal in one hand with the battery compartment facing toward you. 3. Press the battery release button all the way down until the top of the battery pops up from the battery compartment. Note: The battery release button is located just above the battery compartment. Warning: Do not turn the terminal upside down (i.e. with the battery compartment facing the floor) when you are pressing the battery release button. Doing so will cause the battery to fall out of the terminal and could result in damage to the battery. 4. Lift the battery out of the compartment. Inserting a Battery To insert a battery into a Talkman terminal, perform the following steps: 1. Make sure that the battery has been charged before inserting it into the Talkman terminal. 2. Hold the terminal in one hand with the battery compartment facing toward you. 3. Place the end of the battery with the battery contacts into the compartment first. Place this end of the battery into the compartment so that the contacts on the battery line up with the contacts in the compartment. 4. Press down on the battery until it snaps into place. Warning: Do not force the battery into the compartment. Doing so may result in damage to the battery or the terminal. If the battery does not snap easily into place, reposition the battery in the compartment and try again. 5. Make sure the battery is firmly in place and cannot be removed without pressing the battery release button. 77 Changing Configurable Parameters • • • Purpose Before You Begin Procedures Purpose This document contains instructions for changing the configurable parameters of a Talkman® terminal. Several general parameters, as well as those associated with the operator and the task, can be reconfigured to optimize the Talkman system. The Talkman terminal has default settings for all parameters. If your site uses the default setup, you usually do not need to make changes to the configurable parameters. Warning: Consult a Vocollect representative before attempting to change any parameters. See Contact Information. Before You Begin There are many parameters that Vocollect has created to allow the user to customize the behavior of the Talkman. For a list of these parameters, please refer to the Configurable Parameters Table. There are three types of configurable parameters: • parameters that apply to a task • parameters that apply to an operator • parameters that apply to a terminal Parameters are set in different types of files. Operator and task parameters are usually set in operator and task files (.vcf), and terminal parameters are usually set in a terminal's configuration block (.cci) file. Note: All of the parameters can be set in any of these three types of files. Where to put a given parameter setting depends on what makes the most sense in the situation. In instances when parameters are configured in more than one place, certain settings have precedence over others. See Precedence Order of Parameter Settings for more details. Parameters that Apply to a Task Some parameters should be set for any time a particular task runs. For example, the MaxSpeakAsNumber configurable parameter is best associated with a given task. Setting this parameter ensures that during the running of that task, a number will be spoken out fully (e.g., 22="twenty two") below the MaxSpeakAsNumber setting, and as individual digits (e.g., 222="two two two") above the setting. The terminal looks in the \Talkman\Task directory on the FTP server for this file. The file is transferred to the terminal when loading a task and takes effect after the task load is complete. If the terminal currently has a task, the current task and associated task (.vcf) files are cleared, and the new task and associated task files are loaded. Note: If a parameter was set only in the (task).vcf file, and that parameter is removed from the .vcf file, the task must be reloaded for that parameter to revert back to its default value. 78 To change this type of parameter, see Changing Task and Operator Parameters. Parameters that Apply to an Operator Some parameters apply to a particular operator, regardless of the task, but not to all operators. These parameters should be set in the operator file. For instance, let's assume an operator would like a terminal to stay on for a longer period of time before automatically turning off when he or she is not speaking. By increasing the SpeechWaitSecs parameter value in the operator's specific file, the administrator can change the parameter without effecting other operators, terminals, or tasks. The terminal looks in the \Talkman\Oper directory on the FTP server for this file. The file is transferred to the terminal when loading an operator and takes effect after the operator load is complete. Note: If a parameter was set only in the (operator).vcf file, and then is removed, the operator must be reloaded for that parameter to revert back to its default value. To change this type of parameter, see Changing Task and Operator Parameters. Parameters that Apply to a Terminal Some parameters apply to terminal hardware, including such information as radio settings. When a terminal is turned on, this type of parameter takes effect immediately. To change these parameters, see Changing Configuration Block Parameters. Terminal Communication Parameters Some terminal parameters are set to establish communications between a terminal and the Talkman network. It is very important that these parameters are set correctly or the terminal will not be able to communicate with the Talkman system. Network and Radio Parameters The terminal automatically detects the type of radio being used. Some radio protocols have a network ID, a domain, or other security or roaming parameters. The terminal uses the radio defaults for these parameters unless an alternative is specified in the terminal's configuration block (.cci) file. The Talkman terminal must be given an IP address. A terminal normally obtains this IP address from a DHCP server. If your site does not use a DHCP server, assign a static IP address and subnet mask to each terminal in the terminal's configuration block. Note: The above parameters are not listed in the Configurable Parameters Table, but are found in the configuration block (.cci) file. If you have any questions about the parameters in the configuration block , contact a Vocollect representative. Terminal Manager Connection Parameters The Talkman terminal requires a socket connection to the host computer running Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman Management System online documentation. The terminal normally establishes this connection by looking for a host computer called voctmgr on the network, and opening a socket on port 15001 to that computer. If DNS is not being used, or if the host computer running the Terminal Manager application has a different name than voctmgr, specify the Terminal Manager IP address or host name in the terminal's configuration block (.cci) file. Similarly, if Terminal Manager is set up to use a port other than 15001, the new Terminal Manager port number must be specified in each terminal's configuration block. 79 Precedence Order of Parameter Settings Any task, operator, or terminal hardware parameters can be set in the (task).vcf file, the (operator).vcf file, or the configuration block (.cci) file. They can even be set in all three places at the same time. Obviously, this can mean that a parameter could potentially have two different settings in two different files. If this occurs, the setting in the configuration block overrides anything in the task or operator files. Similarly, the settings in the operator file override those in the task file. Note: If parameters are changed in the configuration block, the new configuration file that is created from this procedure will need to be loaded onto every terminal for the parameter to take effect. If parameters are changed in the (task).vcf, the new parameters will take effect when the task is loaded onto a terminal. If an (operator).vcf is added to an operator 's files, the new parameters will take effect when the operator's files are loaded onto a terminal. Procedures • • Changing Configuration Block Parameters Changing Task and Operator Parameters Changing Configuration Block Parameters Warning: Consult a Vocollect representative before attempting to change any parameters. See Contact Information. The terminal has a configuration block in its flash memory that contains configuration parameters for radio and network communications, the Terminal Manager connection, and the terminal itself. For a list of parameters, refer to the Configurable Parameters Table. To change or set configuration block parameters, perform the following steps: 1. Click Start | Programs | Accessories | Notepad. A blank Notepad file opens. 2. In Notepad, click File | Open. 3. Navigate to \program files\Vocollect\Talkman Software\firmware\config.vrg. 4. Click Open. 5. Edit the file. Note: For questions about editing this file, contact a Vocollect representative. Warning: Do not edit the config.cci file directly. 6. Click File | Exit. 7. Click Yes to save the changes to the config.vrg file. 8. Click Start | Programs | Windows Explorer. 9. Navigate to the \\program files\Vocollect\Talkman Software\firmware directory. 10. Double-click config.bat. A new configuration file (config.cci) is automatically created and placed in the folder. 11. Load this new configuration file onto the terminal. Changing Task and Operator Parameters Warning: Consult a Vocollect representative before attempting to change any parameters. See Contact Information. For a list of parameters, refer to the Configurable Parameters Table. To set or change task or operator parameters, perform the following steps: 1. Click Start | Programs | Accessories | Notepad. 80 This will open a blank Notepad file. 2. Navigate to and open either the existing task.vcf in \program files\Vocollect\Talkman Software\Task or the existing operator.vcf file in \program files\Vocollect\Talkman Software\Task. Note: If a (task).vcf or (operator).vcf file has already been created for this task or operator, open that file, located in the \Talkman\Task or \Talkman\Oper directories, respectively, on the FTP server. 3. Type in the parameter(s) to set. Note: The following rules apply: • • • • White space(s) before and after the = are permissible and ignored. The file treats each new line as a separate value. Blank lines are permissible and ignored. Comments must be on a separate line. Blank lines and lines that start with a semi-colon or a space are ignored. In the following example, the only line that the system reads is SpeechWaitSecs = 7. The first and third lines are ignored because they begin with a space and a semi-colon, respectively. The blank lines are also ignored. The following parameter is a frequently used timeout parameter. SpeechWaitSecs = 7 ;Changed from 10 by MRL on 2/21/01 • String parameters can include any printable character, as in the following example: SomeStringParam = this string. • • Floating-point numbers have a decimal point, such as SomeFloatParam = 7.2. Integers do not have decimal points. Some integer values require hexadecimal representation, which includes the characters a, b, c, d, e, f, and x, such as SomeIntegerHexParam = 0x0d0a. Parameter names are NOT case-sensitive. Each parameter definition begins with the parameter name, followed by an =. The parameter type is determined by the format of the remainder of the line. See the third column in the Configurable Parameters Table for permissible parameter settings. • • Warning: Files require an extra carriage return at the end. The last parameter value must have a line-feed/carriage-return after it. 4. Click File | Save As. Save task parameter files as (task).vcf to the \ftphome\Talkman\Task directory on the FTP server. Save operator parameter files as (operator).vcf to the \ftphome\Talkman\Oper directory on the FTP server. 5. Click File | Exit. Charging a Talkman® T2 Battery in a Battery Charger Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Before You Begin 81 • Procedure Purpose This document contains instructions for charging a battery. Talkman® T2 terminal batteries can be charged in one of two ways: • Leave the battery connected to a terminal and place the terminal into a terminal charger. For more information, see Placing a Talkman Terminal into a Terminal Charger. • Remove the battery from the terminal and place the battery into a battery charger. Before You Begin All battery chargers come equipped with two LED indicators below each battery slot on the charger. The following table details the different colors of the indicators when a battery is being charged: Left Right If no battery is in If a battery is being charged... Indicator Indicator the charger... Color Color Off Off Normal state; no Abnormal condition; check the battery contacts action is and the charger contacts for dirt or other necessary. obstructions that would keep the contacts from making a solid connection; clean the contacts if necessary; if both LED indicators remain off, return the charger for service. Solid Amber Off Charger module is Normal state; the battery is not ready to be malfunctioning; charged; a battery is not ready to be charged if it return for service. is too cold, too hot, or if it is completely dead. The charger waits for the battery to warm up, cool off, or partially charge before it begins fast charging (at which point the left LED indicator turns solid red). The following information details the length of time that it will take for a cold battery to warm up enough to begin fast charging: • If the battery was being used at -4°C (24.8°F), it will take approximately 6 minutes for the battery to warm up. • If the battery was being used at -10°C (14.0°F), it will take approximately 10 minutes for the battery to warm up. • If the battery was being used at -20°C (-4.0°F), it will take approximately 22 minutes for the battery to warm up. If the battery was being used at 30°C (-22.0°F), it will take approximately 30 minutes for the battery to warm up. Off Solid Green Charger module is Normal state; the battery is charged and ready to 82 Solid Red Off Blinking Red Off Blinking Red, then Off Blinking Green, then Off Blinking Orange Off Solid Orange Solid Green malfunctioning; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctioning; return for service. be used. Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service. Error condition; the battery is defective; remove the battery from the charger and give it to your system administrator. Charger module is malfunctioning; return for service. Normal state; this state only occurs for about a second when a battery is removed from the charger; if this state occurs for an extended period of time, it is an abnormal condition and should treated the same as the abnormal conditions listed above. Normal state; the battery is being charged. Abnormal condition; the battery may be defective; remove the battery from the charger and check for moisture on the battery contacts; if moisture exists, wipe off the contacts and place the battery back into the charger; if the LED indicator continues to blink red, the battery is defective; remove the battery from the charger and give it to your system administrator. Abnormal condition; check the battery contacts and the charger contacts for dirt or other obstructions that would keep the contacts from making a solid connection; clean the contacts if necessary; if the LED indicator continues to blink orange, try various combinations of batteries and chargers to determine if the problem follows the battery or the charger module; return the faulty equipment for service. The length of time that it takes to completely charge a fully depleted battery is approximately 3 hours for the standard battery and 5 hours and 30 minutes for the high capacity battery. This does not include any time that may be necessary to bring a battery that is too cold, too warm, or completely dead into a charging state (a battery that is too cold, too warm, or completely dead needs to warm up, cool down, or partially charge before it actually enters a fast charging state). Note: It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the terminal, battery, and charger. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general 83 cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Procedure To charge a battery, perform the following steps: 1. Make sure the battery charger module(s) is powered. The orange power light (i.e. LED indicator) on the left end of the battery charger should be lit. 2. Remove the battery from the Talkman terminal. See Changing a Battery for detailed instructions. 3. Hold the battery with the battery contacts to the bottom and the battery label facing away from you. 4. Place the battery into one of the open slots on the battery charger. 5. Push on the battery until it snaps into place. 6. When the battery is placed into the charger properly, the left LED indicator for the slot into which the battery was placed should turn red, indicating that the battery is being charged. To remove a battery from a charger, perform the following steps: 1. Only remove and use batteries that are fully charged (i.e. the right LED indicator is solid green). 2. Press the battery release button on the charger and remove the battery. Choosing a Different Speaker for Talkman® T2 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure Purpose This document explains how to choose a different speaker for terminal prompts (i.e. how to change the gender of the terminal's voice). Note: Male and female speakers are available for English only. All other languages only have one voice option at this time. Procedure To choose a different speaker, follow these steps: 1. Make sure the terminal is either on or sleeping. The LED indicator will be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." Press the +/ buttons until the terminal says, "Change speaker." Then, press the operator button. Note: Change Speaker is the sixth menu item in the list, assuming that the + button is used to scroll through the options. 4. Press the +/ button to hear the next speaker. The terminal says, "This is female" when it toggles to the female voice, or "This is male" to indicate the male voice. Note: You can exit from this menu without changing the speaker by pressing the 3. 84 yellow play/pause button at this point. 5. When you hear the speaker you want to use, press the operator button to select that speaker. 85 Conditioning a Talkman® OPEN Battery • • • Purpose Before You Begin Procedures Purpose This document contains information about conditioning a Talkman® OPEN battery. Note: If you have a cradle labeled CR-002-x, you do not have to carry out any of the following procedures to condition your batteries. The new cradles contain the Pulse Power™ charger which charges batteries in such a way that they will not suffer memory effect. Before You Begin If you have a cradle labeled CR-001-x, Vocollect recommends using a battery conditioner. The following are two examples of battery conditioners. • JBRO® TP3501Q; Telepower Conditioner/Analyzer from JBRO Batteries, Inc. • Pulse Power™ Charger SE9PAN; Pulse Power, Inc. The JBRO conditioners discharge and recharge batteries. The Pulse Power conditioner does not discharge batteries, but uses a proprietary technology to charge and condition batteries. Vocollect recommends running a reconditioning cycle for every 30 shallow charges. A shallow charge is defined as one where the battery has not been drained past the Talkman's first battery warning. If using the battery in a freezer environment, you should condition the battery every 20 charges. Procedures To condition a battery, perform the following steps: 1. When using a JBRO conditioner, discharge and charge the battery for three to five cycles according to the manufacturer's directions. When using a SAGE pulse charger, follow the manufacturer's instructions to charge the battery on the SAGE unit and use it three to five times on the terminal. 2. Charge the battery in a Talkman battery charger. 86 Configurable Parameters The name, description, and legal values of most of the common parameters appear in the following tables. Warning: Changing configurable parameters could affect the Talkman® system's performance. Please contact Vocollect before you make any changes to these parameters. Note: These tables include only parameters that customers may edit. Default values are highlighted in yellow. Where no value is highlighted, there is no default value. All parameters set defaults for your whole site, unless otherwise noted. If you are curious about a parameter that does not appear in the following tables, do not edit it. Contact Vocollect with any questions. • • System Parameters Speech Recognition Parameters System Parameters Parameter Name Description BarcodeBaud Defines the baud rate for the bar code port as required by the bar code reader. BarcodeFlowControl Controls whether hardware flow control is enabled or disabled on the bar code device port. Defines the parity on the bar code port as required by the bar code reader. BarcodeParity BarcodePort BarcodeStopBits BarcodeTermChar1 BarcodeTermChar2 BarcodeWordLen Defines the port to which the bar code reader is connected. Defines the number of stop bits for the bar code reader port as required by the bar code reader. Defines the first character that terminates a string of characters generated during a bar code read as required by the bar code reader. Defines the second character that terminates a string of characters generated during a bar code read as required by the bar code reader. Defines the number of bits per Applicable Values and Default Value 50, 75, 100, 150, 300, 600, 1200, 1800, 2000, 2400, 3600, 4800, 7200, 9600, 19200, 31250, 38400 0 = disable 1 = enable 1 = no parity 2 = odd parity 3 = even parity 4 = mark parity 5 = space parity Blue or Green (not casesensitive) 1 = one stop bit 2 = two stop bits Any integer, entered as a hexadecimal number 0x0d Any integer, entered as a hexadecimal number 0x0a 5, 6, 7, 8 87 ChangeTaskEnabled Event_Cradled_Timeout Event_Poweroff_Timeout Event_Term_Powered_On_ Timeout character on the bar code port as required by the bar code reader. When enabled, allows the user to change the task from the terminal. 0 = cannot change the task from the terminal 1 = can change the task from the terminal Using in conjunction with the Event_Term_Powered_On_Tim eout parameter; when a terminal has been powered on for the amount of time (in minutes) as defined by the Event_Term_Powered_On_ Timeout parameter, the terminal will automatically power off and then back on after it has been in the charger for the number of minutes as defined by this parameter. For example, assume that the Event_Term_Powered_On_Tim eout parameter is set to 480 and that this parameters it set to 5. Now assume that a terminal has been in use for the last 8 hours (which is 480 minutes). If the terminal is placed into a charger without first being powered off, it will automatically power off and then back on after it has been in the charger for 5 minutes. Controls the length of time spent sleeping, without any activity, before a terminal will automatically turn itself off. Recommended minimum value =5 If a terminal has been in a charger for the amount of time (in minutes) as defined by this parameter, the terminal will automatically power off and then back on. Also, if a terminal has been in use for the amount of time (in minutes) as defined by this parameter and then the terminal is placed into a charger, the terminal will automatically power off and then back on after the number of minutes as defined by the Event_Cradled_Timeout 480 Recommended minimum value = 240 Recommended maximum value = 30 Although it is possible for the user to input a value for this parameter that is outside of the minimum and maximum values defined above, it is highly recommended that the value be set between 5 and 30. Any number of minutes 10 Recommended maximum value = 720 Although it is possible for the user to input a value for this parameter that is outside of the minimum and maximum values defined above, it is highly recommended that the value be set between 240 and 720. 88 FlashODR LowFlashThreshold LowFlashWarningThreshold MaxSpeakAsNumber NoSpeechHeardRetryCount NoTalkOverPriorityPrompt parameter. Selects between storing ODRs to flash prior to sending or sending them directly from RAM. Sets the amount of flash memory that is allocated for storage of OFF files. The OFF files are created when the terminal is powered off. This parameter insures that there is always enough memory available to properly power off the terminal. Sets the threshold for when flash warning messages are spoken to the operator because the terminal is running low on available flash memory. In most cases, this lets the operator know that he or she needs to upload his or her ODRs. A warning message is spoken once a minute when the amount of flash is less than the LowFlashWarning Threshold + LowFlashThreshold. So, for example, if the LowFlash Threshold = 262144 and LowFlash WarningThreshold is set to 131072, then the warning messages will start when available flash memory drops below 393216 bytes. Identifies the maximum number that is spoken as a natural number (e.g. twentythree) as opposed to a string of digits (e.g. two, three). The number of times that the terminal will prompt for a given word without hearing anything before giving up and going to sleep. Determines whether or not operators have to wait until the end of priority prompts before a terminal will accept 0 = off 1 = on 262144 (256 Kilobytes) Minimum value = 65536 (64 Kilobytes) Maximum value = 1048576 (1024 Kilobytes) Values should be entered as bytes from 65536 to 1048576. It is recommended that this parameter not be set below 262144. If it is set lower, the terminal may not be able to properly power off. 131072 (128 Kilobytes) Minimum value = 32768 (32 Kilobytes) Maximum value = 524288 (512 Kilobytes) Values should be entered as bytes from 32768 to 524288. 1 - 1000000 99 Minimum value = 0 Maximum value = 2,147,483,647 0 = allows talk over priority prompts 1 = does not allow talk over priority prompts 89 speech input. If set to 1, SpeechOutSpeechIn Delay determines how much of the priority prompt can be talked over. ODRConfirmationByte OutputVolume PrinterBaud PrinterFlowControl PrinterParity PrinterPort PrintStopBits It is possible to guarantee that an output data record (ODR) was acted upon by the host application by forcing the terminal to wait for the host application to confirm the receipt of the ODR. This parameter is used to enable the receipt confirmation. Setting this parameter to any value of between 0x00 to 0xFF forces the terminal to wait for the host application to respond with the appropriate confirmation byte (i.e. the value of the parameter) when an ODR is sent from the terminal. For example, if this parameter is set to 0x50, then the terminal software does not consider the transmission of an ODR to be a success until the host application sends the byte 0x50 back to the terminal. If any other character is sent to the terminal (or no character is sent), the transmission of the ODR is considered to have failed. Determines the initial setting of the terminal speech output volume Sets the baud rate for the printer port. Controls whether hardware flow control is enabled or disabled on the printer port. Parity for the printer port. The port on the terminal where the printer message is sent. The number of stop bits for the Minimum value = 0x00 Maximum value = 0xFF This value can be input in the format 0x00 or as a single alphanumeric character (such as A-Z, a-z, or 1-9). The value 0x100 is also valid for this parameter. When the parameter is set to this value, the terminal will wait for a confirmation byte from the host application. However, the byte will not be compared to tany expected value (i.e. any byte sent back to the terminal will be accepted as confirmation that the ODR was received by the host application). 1 - 10 50, 75, 100, 150, 300, 600, 1200, 1800, 2000, 2400, 3600, 4800, 7200, 9600, 19200, 31250, 38400 0 = disable 1 = enable 1 = no parity 2 = odd parity 3 = even parity 4 = mark parity 5 = space parity Red or Blue 90 PrinterTermChar1 PrinterTermChar2 PrinterWordLen RadFtpHost RadFtpPswd RadFtpUser RestartTask SpeechWaitSecs printer port. Defines the first character that terminates a string of characters generated during a printer read as required by the printer. Defines the second character that terminates a string of characters generated during a printer read as required by the printer. The number of bits per character on the printer port. Identifies the host IP address or computer name where the FTP server is running. Identifies the password associated with the user account specified by the RadFtpUser parameter. Identifies the user account to use when performing file transfers via FTP when using the radio network. Determines if the task is forced to the start node after the terminal is put into a terminal charger. Setting this parameter to 0 (default value) causes the task to maintain history when placed into a charger; therefore, when a terminal goes back on air, it starts in the task at the exact point where it left off. If the parameter is set to 1, the task begins at the start node after being placed into a charger. Defines the number of seconds before the terminal sleeps if the operator does not speak at all. Any integer, entered as a hexadecimal number 0x0d Any integer, entered as a hexadecimal number 0x0a 5, 6, 7, 8 Any alphanumeric string that names a valid TCP\IP address Any valid password on the host computer Any valid account name on the host computer 0 = does not restart at start node 1 = restarts at start node 5 - 600 240 SpeechWakeupEnable Enables and disables the "Talkman, wake up" feature. This feature allows an operator to get a terminal that is sleeping back to an on-air state by saying "Talkman, wake up" rather than pressing the yellow play/pause button. 0 = disabled (i.e. the operator must press the yellow play/pause button to return a sleeping terminal to an on-air state) 1 = enabled SupportedRate Gives the user the ability to set the maximum bit rate for a terminal's radio card. This rate is the rate at which the card tt t t t f d t 2 = 1 megabit per second 4 = 2 megabits per second 11 = 5.5 megabits per second 91 attempts to transfer data over the radio frequency network. By default, a terminal's radio card will always try to run at the maximum rate for that card. This parameter is used to set that maximum rate to a lower rate. System_Say_Again_Enable TmgrService TrainDeviceBaud TrainDeviceFlowControl TrainDeviceParity TrainDevicePort TrainDeviceStopBits TrainDeviceWordLen TrainDeviceTermChar1 TrainDeviceTermChar2 TTSPitch Enables the "Say again" control phrase; when this phrase is enabled, operators can get a terminal to repeat the last thing it said by simply saying, "Say again". Defines the destination socket address or port value for Terminal Manager for radio communications. Defines the baud rate for the training device port as required by the training device. Controls whether hardware flow control is enabled or disabled on the training device port. Defines the parity on the training device port as required by the training device. Defines the port to which the training device is connected. Defines the number of stop bits for the training device port. Defines the number of bits per character on the training device port as required by the training device. Defines the first character that terminates a string of characters generated during a training device read as required by the training device. Defines the second character that terminates a string of characters generated during a training device read as required by the training device. Controls the pitch (higher or lower) of the terminal's voice. 22 = 11 megabits per second As stated in the description to the left, a terminal's radio card will always attempt to transfer data at the maximum rate for that card unless the user sets this parameter to one of the above values. 0 = disabled 1 = enabled 1 - 65535, recommended > 15000 15001 50, 75, 100, 150, 300, 600, 1200, 1800, 2000, 2400, 3600, 4800, 7200, 9600, 19200, 31250, 38400 0 = disable 1 = enable 1 = no parity 2 = odd parity 3 = even parity 4 = mark parity 5 = space parity Red (not case sensitive) None 1 = one stop bit 2 = two stop bits 5, 6, 7, 8 Any integer, entered as a hexadecimal number 0x0d Any integer, entered as a hexadecimal number 0x0a 1-9 92 Controls the speech rate (faster or slower) of the terminal's voice. Sets the maximum speech rate of the terminal's voice. 1-9 TTSSpeechRateMin Sets the minimum speech rate of the terminal's voice. TTSVoice Controls the gender (male or female) of the terminal's voice. Controls the volume (louder or softer) of the terminal's voice. 1-8 1 (must be less than TTSSpeechRateMax) female male TTSSpeechRate TTSSpeechRateMax TTSVolume VT_Emulation_Task Determines whether a task uses VT220 terminal emulation or not. 2-9 9 (must be greater than TTSSpeechRateMin) 1-9 0 = off 1 = on Speech Recognition Parameters Parameter Name Description BlueStreak_Agc_DialogEnable Determines whether or not Automatic Gain Control is enabled during decoding. The lower length tolerance, in seconds, for words that were trained in an embedded (i.e. phrase) context. If using a custom training prompt file (.emb file), this value may need to be increased to prevent good recognitions from being rejected. The minimum allowable length, in seconds, of a word. Words that are shorter than this value are rejected. BlueStreak_Decode_ RejectLengthEmbeddedLowerT ol BlueStreak_Decode_ RejectLengthMinimumLength BlueStreak_Decode_Sensitivity This parameter defines BlueStreak's word rejection threshold. BlueStreak's sensitivity is tuned for warehouse case picking applications. However, this tuning may not be optimal for all applications. Increasing the value of this parameter will make it more difficult for words to be accepted; decreasing this value will allow Applicable Values and Default Value 0 = disabled 1 = enabled Minimum value = 0 Maximum value = 4 0.250 Minimum value = 0 Maximum value = 4 0.130 Minimum value = -5 Maximum value = 5 93 BlueStreak_Frontend_ PrintBackgroundInterval BlueStreak_Train_ EmbeddedMiddleWord BlueStreak_Train_ MaximumUttSeconds BlueStreak_Train_ RandomizeEnable more words to be accepted. For example, in applications where the operator is constantly talking, changing this parameter to a negative number (-0.5 is a good number to start with) may result in better overall system recognition performance. The tradeoff is that out of vocabulary words and extraneous noises are more likely to be erroneously recognized as words. How often, in seconds, the background energy is printed out in debug. When doing catchweights (or some other rapid-digit task) and there is a word that is often mixed in with the digits (such as point or decimal), then that word should be specified in this parameter. The word will then be trained in an embedded context with the digits, improving recognition performance on catchweights. To use no embedded word, set this parameter to NONE. The maximum length, in seconds, of a training utterance. Utterances longer than this value will be discarded. The value for this parameter must be increased when extremely long vocabulary words are used in a task. This value can also be decreased to help ensure proper training data when only shorter words are used. Gives the system administrator the ability to randomize training the same way or differently every time an operator goes through the enrollment training process. 10 . (i.e. the default is "point") Minimum value = 1 Maximum value = 10 0 = randomize training the same way every time 1 = randomize training differently every time 94 Configuring a Terminal • • • Purpose Before You Begin Procedure Purpose This document contains instructions for configuring a Talkman® terminal by loading a configurable parameters (.cci) file onto a terminal. If you want to change the configurable parameters found in a terminal's task or operator files, see Changing Task and Operator Parameters in the Changing Configurable Parameters topic. Before You Begin Before you configure a terminal, you must determine if you can use an existing configurable parameters file or if you need to create a new file specific to your terminal. For example, if you are adding a new or repaired terminal to the network, and your site uses static IP addresses (rather than DHCP ), you would need to assign the IP address for the terminal in the configurable parameters file specific to that terminal before loading the file onto the terminal. For more information on configurable parameters, see Changing Configurable Parameters. Procedure To configure a Talkman terminal, perform the following steps: 1. Make any needed changes to the configurable parameters file. See Changing Configurable Parameters. 2. If the terminal is already on the network, load the configurable parameters file online. If the terminal is not already on the network, load the configurable parameters file offline. Note: If you are configuring a new or repaired terminal that has not been able to connect to the network, you must load the configurable parameters file offline. 95 Configuring Remote Listening Systems • • • Purpose Before You Begin Procedure Purpose This procedure explains how to set up Vocollect's recommended model of remote listening system, the Maxon 49-HX Communicator, in order to train a new operator. Before You Begin You will need the following items: • • Two Maxon 49-HX Communicator kits (one to transmit and one to receive). Each communicator kit contains the following items: • Maxon Hands-Free Communicator--Model 49-HX • Headset • 14" cable with a 6-pin DIN connector on one end and a 1/8" plug on the other • 1/8" shorting plug • Six AA batteries • Holster The operator's Talkman® terminal with a headset and belt. Procedure To configure a remote listening system for training, you must set up two different types of communicators: • • Setting up the transmitting communicator Setting up the receiving communicator Setting Up the Transmitting Communicator The transmitting communicator is set up as a dedicated transmitter and it is connected to the operator's terminal. To set up this communicator, perform the following steps: 1. Put three AA batteries into transmitting communicator. 2. Remove the communicator's headset. It is not used. 3. Set the Intercom/Transmit (marked INT/TX) switch to TX. 4. Turn VOX off on the communicator. Do this by holding the communicator so that the label reading Maxon 49-HX Communicator is facing you and the VOX dial is on the left, then rolling the dial toward PTT (Push to Talk) until it clicks. 5. Set the channel using the channel selector (marked CH) on the transmitting communicator. 6. Set the transmitting communicator's volume to its lowest setting, using the volume dial (marked VOL). 7. Insert the separate 1/8" plug into the remote jack (marked REM) on the transmitting communicator. This serves the same function as holding down the PUSH TO TALK button continuously, so that the operator does not have to do this manually (see image 1). 96 Image 1: Inserting 1/8" Plug into Remote Jack. 8. Slide the holster onto the operator's belt. 9. Place the transmitting communicator into the holster on the operator's belt (see image 2). 10. Plug the 6-pin DIN connector on the 14" cable into the 6-pin DIN connector on the transmitting communicator. 11. Obtain a Talkman terminal audio cable. This cable is the one that has a red bend relief above its connector and an audio jack on the other end. 12. Locate the red connection port on the Talkman terminal. This port is the one with the red arrow above it on the terminal. 13. Hold the audio cable's connector so that its release lever in on the bottom. 14. Tilt the connector and insert the top of it into the top slot of the terminal's red connection port. 15. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. 16. Insert the 1/8" plug on the other end of the communicator's 14" cable into the audio jack on the other end of the terminal's audio cable. Setting Up the Receiving Communicator The receiving communicator is set up as a dedicated receiver for use by a trainer. To set up this communicator, perform the following steps: 1. Put three AA batteries into the receiving communicator. 2. Set the receiving communicator's gray Intercom/Transmit (marked INT/TX) switch to TX. 3. Turn VOX off on the receiving communicator. Do this by holding the communicator so that the label reading Maxon 49-HX Communicator is facing you and the VOX dial is on the left, then rolling the dial toward PTT (Push to Talk) until it clicks. 4. Set the channel to the same channel as the transmitting communicator (see Setting Up the Transmitting Communicator," step 5). 5. Adjust the receiving communicator's volume to a comfortable, audible level. 6. Slide the holster onto the trainer 's belt. 7. Put the communicator into the holster (see image 2). Image 2: Inserting Communicator into Holster 97 8. Connect the communicator's headset. Note: If you are monitoring more than one operator, make sure each operator 's transmitting communicator is set to a different channel. One receiving communicator can listen to up to five transmitting communicators. Connecting & Disconnecting Talkman® T2 Peripherals Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedures Purpose This document contains instructions for connecting and disconnecting peripheral devices that are used with the Talkman® T2 terminal. Peripheral devices include: • • • • • • bar code readers (and other RS-232 devices) headsets portable printers remote listening devices visual training devices wired portable speakers Before You Begin Peripherals are connected to a Talkman terminal via the connector plate on the end of the terminal. The connector plate has three ports. Peripherals are attached to the ports with connectors. The connectors secure the peripherals to the terminal by snapping directly onto the terminal's ports. 98 The terminal's connection ports are color-coded (with red, yellow, and blue arrows) to match the color on the bend relief of the peripheral device's connector cable. The connectors are keyed so that there is only one way to attach a peripheral's connector cable to the Talkman terminal. If you attempt to attach a peripheral incorrectly, you may damage both the terminal and the peripheral's connector. Warning: A peripheral device should only be removed from a terminal by grasping the connector and pressing its release lever. You should never pull directly on the peripheral device's connector cable, as this could result in damage to the peripheral device and the terminal. Note: Some peripherals must be configured before they will work with the Talkman system. You do not need to configure headsets and wired portable speakers. For information on configuring other peripherals see Configuring Remote Listening Systems, Configuring Visual Training Devices, or the manufacturer's documentation for configuring bar code readers. Procedures • • • • • • Connecting Connecting Connecting Connecting Connecting Connecting and disconnecting and disconnecting and disconnecting and disconnecting and disconnecting and disconnecting headsets bar code readers (and other RS-232 devices) wired portable speakers remote listening devices visual training devices a portable printer Connecting and Disconnecting Headsets To connect a headset to a terminal, perform the following steps: 99 1. Locate the yellow connection port on the terminal. This port is the one with the yellow arrow above it on the terminal. 2. Hold the headset's connector so that its release lever is on the bottom. 3. Tilt the connector and insert the top of it into the top slot of the terminal's yellow connection port. 4. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. To disconnect a headset from a terminal, perform the following steps: 1. Grasp the headset's connector. Warning: Do not pull on the headset's cable. 2. Press the connector's release lever. 3. Tilt the bottom of the connector off the terminal. 4. Lift the connector up and off the terminal. Connecting and Disconnecting Bar Code Readers To connect a bar code reader to a terminal, perform the following steps: 1. Locate the blue connection port on the terminal. This port is the one with the blue arrow above it on the terminal. 2. Hold the bar code reader's connector so that its release lever is on the bottom. 3. Tilt the connector and insert the top of it into the top slot of the terminal's blue connection port. 4. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. To disconnect a bar code reader from a terminal, perform the following steps: 1. Grasp the bar code reader's connector. Warning: Do not pull on the bar code reader's cable. 2. Press the connector's release lever. 3. Tilt the bottom of the connector off the terminal. 4. Lift the connector up and off the terminal. Connecting and Disconnecting Wired Portable Speakers To connect a wired portable speaker to a terminal, perform the following steps: 1. Obtain a Talkman terminal audio cable. This cable is the one that has a red bend relief above its connector and an audio jack on the other end. Note: A wired portable speaker can also be connected to the terminal using either a maintenance cable or a training cable. 2. Locate the red connection port on the terminal. This port is the one with the red arrow above it on the terminal. 3. Hold the audio cable's connector so that its release lever is on the bottom. 4. Tilt the connector and insert the top of it into the top slot of the terminal's red connection port. 5. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. 6. Plug the connector at the end of the wired portable speaker's audio cable into the audio jack at the end of the cable. To disconnect a wired portable speaker from a terminal, perform the following steps: 1. Grasp the connector at the end of the speaker's audio cable in one hand and grasp the audio cable's audio jack in the other. 2. Pull the speaker's connector out of the audio cable's audio jack. 3. Grasp the audio cable's connector. Warning: Do not pull on the audio cable itself. 100 4. Press the connector's release lever. 5. Tilt the bottom of the connector off the terminal. 6. Lift the connector up and off the terminal. Connecting and Disconnecting Remote Listening Devices To connect a remote listening device to a terminal, perform the following steps: 1. Obtain a Talkman terminal audio cable. This cable is the one that has a red bend relief above its connector and an audio jack on the other end. Note: A remote listening device can also be connected to the terminal using either a maintenance cable or a training cable. 2. Locate the red connection port on the terminal. This port is the one with the red arrow above it on the terminal. 3. Hold the audio cable's connector so that its release lever is on the bottom. 4. Tilt the connector and insert the top of it into the top slot of the terminal's red connection port. 5. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. 6. Plug the connector at the end of the remote listening device's cable into the audio jack at the end of the cable. To disconnect a remote listening device from a terminal, perform the following steps: 1. Grasp the connector at the end of the device's cable in one hand and grasp the audio cable's audio jack in the other. 2. Pull the device's connector out of the audio cable's audio jack. 3. Grasp the audio cable's connector. Warning: Do not pull on the audio cable itself. 4. Press the connector's release lever. 5. Tilt the bottom of the connector off the terminal. 6. Lift the connector up and off the terminal. Connecting and Disconnecting Visual Training Devices To connect a visual training device to a terminal, perform the following steps: 1. Obtain a Talkman terminal training cable. This cable is the one that has a red bend relief above its connector and both a training jack and an audio jack on the other end. 2. Locate the red connection port on the terminal. This port is the one with the red arrow above it on the terminal. 3. Hold the training cable's connector so that its release lever is on the bottom. 4. Tilt the connector and insert the top of it into the top slot of the terminal's red connection port. 5. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. 6. Plug the connector at the end of the training cable into the visual training device. To disconnect a visual training device from a terminal, perform the following steps: 1. Grasp the connector at the end of the training cable in one hand and grasp the visual training device in the other. 2. Remove the cable's connector from the visual training device. 3. Grasp the training cable's connector. Warning: Do not pull on the training cable itself. 4. Press the connector's release lever. 5. Tilt the bottom of the connector off the terminal. 6. Lift the connector up and off the terminal. 101 Connecting and Disconnecting a Portable Printer To connect a portable printer to a terminal, perform the following steps: 1. Obtain a Talkman terminal maintenance cable. This cable is the one that has a red bend relief above its connector and both a serial connector and an audio jack on the other end. 2. Locate the red connection port on the terminal. This port is the one with the red arrow above it on the terminal. 3. Hold the maintenance cable's connector so that its release lever is on the bottom. 4. Tilt the connector and insert the top of it into the top slot of the terminal's red connection port. 5. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. 6. Plug the serial connector at the end of the maintenance cable into the portable printer. To disconnect a portable printer from a terminal, perform the following steps: 1. Grasp the serial connector at the end of the maintenance cable in one hand and grasp the portable printer in the other. 2. Remove the cable's serial connector from the portable printer. 3. Grasp the maintenance cable's connector. Warning: Do not pull on the maintenance cable itself. 4. Press the connector's release lever. 5. Tilt the bottom of the connector off the terminal. 6. Lift the connector up and off the terminal. 102 Configuring Visual Training Devices • • • Purpose Procedure Troubleshooting Purpose This document explains how to configure the visual training device that Vocollect recommends (the QTERM-J10 hand-held terminal) for use in enrollment training with the Talkman® T2 terminal. Procedure To configure a visual training device for use with the Talkman system, perform these steps: 1. Verify that the training device is set up properly. Refer to the instructions that QSI or your reseller provided with the training device for more information. 2. Connect the training device to the Talkman terminal using the cable provided. See Connecting & Disconnecting Peripherals. 3. In the < task name>.vcf file, set the configurable parameter TrainDevicePort = Red to turn on the training device port. See Changing Configurable Parameters. 4. Reload the task onto the terminal. See Loading a Task onto a Terminal. Troubleshooting QTERM Contrast Correction Procedure If you cannot read the visual training device screen, you may need to increase the contrast. To do so, perform these steps: 1. Verify that the task is loaded onto the Talkman terminal. See Loading a Task onto a Terminal. 2. Verify that the terminal is sleeping. See Putting a Terminal to Sleep. 3. Verify that the training device is connected to the Talkman terminal. See Connecting & Disconnecting Peripherals. 4. On the training device, press and hold the 1 key. 5. Still holding the 1 key, press the Talkman terminal's yellow play/pause button. Contrast appears on the training device screen. 6. On the training device, press 1 to increase the contrast. Baud Rate appears on the training device screen. 7. On the training device, press 3 to accept 19200 as the baud rate. Bits appears on the training screen. 8. On the training device, press 3 to accept 8 as the bits setting. Parity appears on the training device screen. 9. On the training device, press 3 to accept n (i.e. None) as the parity setting. Stop Bits appears on the training device screen. 10. On the training device, press 3 to accept 1 as the stop bits setting. 11. On the Talkman terminal, press the yellow play/pause button to turn the terminal on. The terminal will take a background noise sample and begin training. The terminal will say, "Now please say the following words as they appear on the screen." The words that are being trained then appear, one at a time, on the training device screen. 103 Creating Operator Voice Templates (enrollment training) • • • Purpose Before You Begin Procedures Purpose In order for the Talkman® terminal to understand what an operator says, the operator must create a voice template through a process called enrollment training. Before You Begin During enrollment training, the Talkman terminal gives the operator words to say, and the operator says the words to the Talkman terminal. The terminal prompts the operator for each word in the task at least four times. The software then stores one version of each word in template files for that operator. Note: When an operator is training a digit, the operator will not only have to say the digit four times, but he or she will also have to say all of the embedded digit strings that contain the particular digit. Embedded digit strings are strings of numbers that contain the digit that is being trained. For example, for the digit "2", the embedded strings might be 020, 212, and 222. When training the embedded digit strings, the digits should be spoken without pauses between them. The operator should speak the digits as naturally as he or she would when telling someone a phone number. Also, if the task that is being run contains decimal points (i.e. the word "point"), the embedded digit strings will contain strings with the word "point" in them (2 point 2). An operator can either hear or read the words to say during enrollment training. In order to hear them, operators simply listen to the words through their headsets. To train by reading the words, operators use either a visual training device or a computer running Display Manager. For details about Display Manager, refer to the Display Manager topic found in the Talkman Management Software online documentation. Vocollect recommends training operators using the visual training device, as operators are more likely to speak in their natural voices when they read the words than when they hear them. Operators should try to speak as naturally as possible while creating their templates. Allow adequate time for operators to complete this process. The amount of time required will depend upon the length of your task; allow about 40 minutes for every 100 words in the task. Once you have trained a few operators, you will have a good idea of the amount of time to allow for future enrollment training sessions. It is best to create the voice templates all at once; if an operator stops training, the Talkman terminal will time out and turn off (just as it does during regular use). If this happens, pressing the yellow play/pause button will restart the terminal. For best recognition results, the vocabulary words should be trained in the same noise environment in which the terminal is going to be used. However, this rule only holds true if the environment does not have a lot of loud non-stationary sounds (i.e. pallet drops, horn beeps, PA system, etc). If the environment in which the terminal is going to be used does have a lot of these types of noises, then better results will be achieved by training the unit in an environment where these noises are not quite as prevalent. Prepare the terminal before the operator begins. Load the task (see Loading a Task Onto a 104 Terminal) onto the terminal, and be sure the correct operator is active on the terminal (see Loading an Operator Template onto a Terminal). Procedures There are three methods used for creating operator voice templates: • • • Using Visual Training Devices Using Headsets Using Display Manager (For details about using Display Manager, refer to the Display Manager topic found in the Talkman Management Software online documentation.) Each method of creating voice templates is explained below. For all three methods, perform these steps first: 1. Be sure the operator who will be training has been created in Operator Manager. For details about creating a new operator, refer to the Creating a New Operator in Operator Manager topic found in the Talkman Management Software online documentation. 2. Load the task onto the Talkman terminal. (See Loading an Operator Template onto a Terminal.) 3. Load the operator onto the terminal. (See Loading an Operator onto a Terminal.) 4. Make sure a fully charged battery is attached to the Talkman terminal. (See Changing a Battery) 5. Attach a headset with microphone to the Talkman terminal. (See Connecting & Disconnecting Peripherals) Note: It is very important to make sure that the headset's microphone has a windscreen on it at all times (during training as well as normal, everyday use). 6. Put the headset on and, if desired, the Talkman terminal and belt. (See Wearing a Talkman Terminal.) Using Visual Training Devices To create a voice template using a visual training device, perform the following steps: 1. Be sure the training device is configured. (See Configuring Visual Training Devices) 2. Connect the device to the Talkman terminal. (See Connecting & Disconnecting Peripherals) 3. Turn the terminal on by pressing the yellow play/pause button. The LED indicator turns red for a few moments, then turns green. (If it does not, see LED Indicators.) The Talkman terminal says and the device displays, "Please keep quiet for a few seconds." Note: If the Talkman terminal does not say this, press the operator button to manually perform a background noise sample. The terminal says and the device displays, "Please say zero." 4. Say "Zero." The terminal says and the device displays, "One." Note: Always speak in your normal tone of voice. You are training the Talkman terminal to recognize words you say in your normal voice, so that you can speak naturally while you work. 5. Say "One." The terminal says and the device displays, "Two." 6. Say "Two." The terminal says and the device displays, "Three." 7. Say "Three." The terminal says and the device displays, "Four." 105 8. Say "Four." The terminal says, "Please say the following words as they appear on the screen." Note: If you cannot see the words displayed on the training device screen, there may be a problem with the contrast on the device. Please refer to the manufacturer's documentation. 9. As each word appears on the device display, say it to the Talkman terminal. The terminal will prompt you with the same word at least four times; repeat the word each time it asks. If it prompts you for phrases, say the phrase naturally, without exaggerated pauses between the words. When the Talkman terminal has asked for all words in the task the necessary number of times, the terminal will say, "Creating voice templates. Please wait." It will then beep periodically until all of the remaining voice templates have been created. Note: The majority of the voice templates are actually created at the same time that the operator is speaking the vocabulary words. During the beeping, the terminal will periodically speak the aforementioned phrase to alert the user that it is still busy. When the remaining voice templates have been created, the terminal will say, "Finished creating voice templates." The terminal will then go to sleep. The operator can begin the task by pressing the yellow play/pause button. Note: The operator can expect the terminal to beep for approximately two minutes after all of the vocabulary words have been spoken. If the operator presses any of the terminal's buttons during this time period, the terminal says, "Creating voice templates. Please wait." 10. Disconnect the training device. (See Connecting & Disconnecting Peripherals.) Using Headsets To create a voice template using a headset alone, with no additional training devices, perform the following steps: 1. Turn the terminal on by pressing the yellow play/pause button. The LED indicator turns red for a few moments, then turns green. (If it does not, see LED Indicators.) The Talkman terminal says, "Please keep quiet for a few seconds." After a pause, the terminal says, "Please say zero." 2. Say "Zero." The terminal says, "One." Note: Always speak in your normal tone of voice. You are training the Talkman terminal to recognize words you say in your normal voice, so that you can speak naturally while you work. 3. Say "One." The terminal says, "Two." 4. Say "Two." The terminal says, "Three." 5. Say "Three." The terminal says, "Four." 6. Say "Four." The terminal says, "Please say the following words..." 7. As the terminal says each word, say it back to the Talkman terminal. The terminal will prompt you with the same word at least four times; repeat the word each time it asks. If it prompts you for phrases, say the phrase naturally, without exaggerated pauses between the words. When the Talkman terminal has asked for all words in the task the necessary number of times, the terminal will say, "Creating voice templates. Please wait." It will 106 then beep periodically until all of the remaining voice templates have been created. Note: The majority of the voice templates are actually created at the same time that the operator is speaking the vocabulary words. During the beeping, the terminal will periodically speak the aforementioned phrase to alert the user that it is still busy. When the remaining voice templates have been created, the terminal will say, "Finished creating voice templates." The terminal will then go to sleep. The operator can begin the task by pressing the yellow play/pause button. Note: The operator can expect the terminal to beep for approximately two minutes after all of the vocabulary words have been spoken. If the operator presses any of the terminal's buttons during this time period, the terminal says, "Creating voice templates. Please wait." 107 Erasing Spoken Responses • • Purpose Procedures Purpose This document explains how to use voice controls to erase information that an operator has given to the Talkman® terminal. Procedures Operators can erase the last words they have said to the Talkman terminal one word at a time, or they can erase the entire response they have just given to the current prompt. Note: Either command will work to erase a one-word response. The difference between these two commands is only relevant if the response consisted of multiple words. • • Erasing One Word Erasing the Entire Response Erasing One Word 1. Say, "Talkman erase." The terminal beeps. 2. Repeat to erase more words as desired. For example, if you just said, "Two seven," but the check digits were 2 and 9, you would say, "Talkman erase." The terminal would beep, and you would say, "Nine." If you just said, "Two seven," but the check digits were 1 and 7, you could say, "Talkman erase." The terminal would beep, erasing the seven. You could then say, "Talkman erase" again, and the terminal would beep again, erasing the two. You would then say, "One seven." Note: The Talkman terminal can only erase information it has not yet uploaded to the host computer. Erasing the Entire Response 1. Say, "Talkman back up" or say, "Say again." The terminal erases your entire last response and repeats the current prompt. For example, if you just said, "Charlie bravo two seven," but the check digits were C, F, 1, and 7, you could say, "Talkman back up" or "Say again." The terminal would erase your entire response and then repeat the current prompt. You would then say, "Charlie foxtrot one seven." Note: The difference between saying "Talkman back up" and "Say again" is only apparent if each phrase is said more than once. If an operator says "Talkman back up" more than once, the terminal will continue to back up to previous prompts until it reaches a point where it cannot back up anymore (such as a point where data has already been transmitted to the host computer). If an operator says "Say again" more than once, the terminal will continue to repeat the last thing it said (i.e. the current prompt) again and again. It will not back up any further than the previous prompt. Loading a Task onto a Talkman® T2 Terminal 108 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • • Purpose Before You Begin Procedure Troubleshooting Purpose This document contains instructions for assigning a task to a Talkman® T2 terminal using the terminal itself. You can also assign a task to a terminal group using Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman Management Software online documentation. Before You Begin If your site is set up with more than one task, assigning a task can only be done when the Talkman terminal is in radio range. If you have trouble assigning a task, move to a spot that is within radio range. Procedure To assign a task to a Talkman terminal, perform the following steps: 1. Make sure the terminal is either on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." 3. Press the + or button until the terminal says, "Change task." Then, press the operator button. Note: Change Task is the seventh menu item in the list, assuming that the + button is used to scroll through the options. 4. The terminal says, "Please wait. Loading task list." It may take a few moments for the terminal to retrieve a list of the available tasks. Note: While the terminal is retrieving the task list, the LED indicator blinks red. If a transaction during the assign task procedure takes more than six seconds, the terminal will begin to beep, letting the operator know the Talkman system is busy attempting an operation. If the task list is not in the FTPHome\talkman\task directory, the terminal says, "Function not available." If a task list is found, the terminal then says, "Current task is (task name). Select task." 5. Press the +/ buttons until the terminal says the name of the task that you want to use. Note: You can exit from the menu without loading the new task by pressing the yellow play/pause button before you press the operator button to begin loading the selected task. 6. Press the operator button to select the particular task. When the terminal is preparing to load the task, the terminal says, "Preparing for task load." 109 When the task is loading, the terminal says, "Loading task." When the task is done loading, the terminal says, "Task load complete." Troubleshooting Refer to the Error Messages topic found in the Talkman Management Software online documentation if you receive any error messages from the terminal during the task loading process. Loading an Operator's Templates onto a Talkman® T2 Terminal Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedure Purpose This document explains how to load the operator templates onto a terminal for the operator who is about to use the particular terminal. Before You Begin You should have a Talkman® T2 terminal with a charged battery, headset, and any other equipment (belt, bar code reader) you are going to use. You must be within radio range and the terminal must be on with a flashing or solid green LED. (See Turning on a Talkman Terminal for more information about this.) Procedure To load an operator onto a terminal, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." 3. Press the + or button until the terminal says, "Change operator." Then, press the operator button. Note: Change Operator is the third menu item in the list, assuming that the + button is used to scroll through the options. 4. The terminal says, "Please wait." At this point, the terminal retrieves a list of operators and teams. This process may take a few moments. 5. Wait for the terminal to say, "Change team" or "Current operator is (operator name). Change operator." 6. If the terminal says, " . . . Change operator ," skip to step 9. 7. Press the + or button to scroll through the list of operator teams until you hear the name of a team to which you belong. Note: Every operator in the system belongs to the "All Operators" team. 8. Press the operator button. 110 The terminal says, "Please wait." At this point, the terminal retrieves a list of all operators who belong to the team that was selected. This process may take a few moments. The terminal then says, "Current operator is (operator name). Select new operator." 9. Press the + or button to scroll through the list of available operator names until you hear your name. Note: If you do not hear your name, press the yellow play/pause button to cancel this operation and start over from step 2. When selecting a team in step 7, choose the "All Operators" team. Consult with your supervisor if you are not listed in the "All Operators" team. 10. Press the operator button. The terminal says, "Loading operator." At this point, the terminal loads your templates. Once it has loaded your templates, the terminal says, "Current operator is (your operator name). Good night." The terminal then goes to sleep. The next time you turn the terminal on, it will be ready to use. See Turning on a Talkman Terminal for more information. Note: You can press the yellow play/pause button to get out of the menu as long as you have not started loading a new operator. Putting a Talkman® T2 Terminal on a Belt Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedure Purpose This document contains instructions for putting a Talkman® T2 terminal onto the specially designed Talkman T2 belt. Before You Begin The main concept for operators to keep in mind with regard to the belt clip (which is used to mount the terminal onto the belt) and the terminal is that they are two separate entities. The clip should be attached to the belt at the beginning of a shift. Then, the operator can attach the terminal to and remove the terminal from the clip as often as necessary throughout the shift. Once the shift is over, the operator can then remove the clip from the belt. Note: Vocollect highly recommends that the Talkman terminal be worn on the right side of the body with the terminal's buttons on the top and its connectors toward your back. Procedure To put a Talkman terminal onto the specially designed Talkman T2 belt, an operator must have a slim belt clip (provided with the belt). With this clip in hand, perform the following procedures: 1. If the belt is buckled, open the belt's buckle by lifting up on its faceplate. (If the belt is 111 not buckled, proceed to step 4.) 2. Pull up on the end of the belt (the end without the buckle) to separate its Velcro® tab from the belt's Velcro® strip. 3. Slide the end of the belt with the Velcro® tab all the way back through the buckle. 4. Slide the slim belt clip onto the end of the belt with the Velcro® tab. 5. Put the belt around your waist. 6. Slide the end of the belt with the Velcro® tab back through the belt's buckle. Pull the belt through the buckle until it fits comfortably around your waist. 7. Push down on the end of the belt with the Velcro® tab to fasten it to the belt's Velcro® strip. 8. Close the belt's buckle by pushing down on its face plate. 9. Connect the Talkman terminal to the belt clip by sliding the terminal onto the clip until it snaps into place. Note: The terminal should not be able to be removed from the clip without pressing the terminal's clip release button. Placing a Talkman® T2 Terminal into a Terminal Charger Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedure Purpose This document contains instructions for placing a Talkman® T2 terminal into a terminal charger. The terminal should be placed into a terminal charger when it is not being used to collect data. The terminal charger serves as a link to the host computer so that new tasks can be downloaded, terminal settings can be reconfigured, and terminal software can be updated. The terminal charger also serves as a battery charger by charging the battery that is currently connected to the terminal. Warning: A terminal should not be placed into a terminal charger without a battery attached to it. Do not remove the battery from the terminal when placing the terminal into a charger. Note: A terminal will always be on when it is in a terminal charger. Therefore, when a terminal that is powered off is placed into a terminal charger, it will automatically turn on and the terminal's LED indicator will eventually begin to blink green. Before You Begin As was stated above, terminal chargers also serve as battery chargers by charging the battery that is currently connected to the terminal. To support this feature, all terminal chargers come equipped with two LED indicators below each terminal slot on the charger. These indicators are used to determine the battery's charging status. Note: These indicators do not have anything to do with the status of the terminal; they apply only to the battery. The following table details the different colors of the indicators: 112 Left Indicator Color Right Indicator Color If no terminal is in the charger... Off Off Normal state; no action is necessary. Solid Amber Off Charger module is malfunctionin g; return for service. If a terminal without a battery is in the charger... Normal state; place a battery into the terminal without removing the terminal from the charger. Charger module is malfunctioning; return for service. If a terminal with a battery is in the charger... Abnormal condition; check the terminal connector pins and the charger pogo pins for dirt or other obstructions and clean if necessary; also, check the terminal battery contacts and the contacts on the battery for dirt or other obstructions that would keep the contacts from making a solid connection; clean the contacts if necessary; if both LED indicators remain off, return the charger for service. Normal state; the battery is not ready to be charged; a battery is not ready to be charged if it is too cold, too hot, or if it is completely dead. The charger waits for the battery to warm up, cool off, or partially charge before it begins fast charging (at which point the left LED indicator turns solid red). The following information details the length of time that it will take for a cold battery to warm up enough to begin charging: • If the battery was being used at -4°C (24.8°F), it will take approximately 6 minutes for the battery to warm up. • If the battery was being used at -10°C (14.0°F), it will take approximately 10 minutes for the battery to warm up. • If the battery was being used at -20°C (-4.0°F), it will take approximately 22 minutes for the battery to warm up. If the battery was being used at -30°C (-22.0°F), it will take 113 Off Solid Green Solid Red Off Blinking Red Off Blinking Red, then Off Blinking Green, then Off Off, but the terminal's LED indicator is on Off, but the terminal's LED indicator is on Blinking Orange Off Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctionin g, return for service. Normal state; no action is necessary. Charger module is malfunctioning, return for service. Normal state; place a battery into the terminal without removing the terminal from the charger. Charger module is malfunctioning; return for service. Charger module is malfunctionin g; return for service. approximately 30 minutes for the battery to warm up. Normal state; the battery is charged and ready to be used. Normal state; the battery is being charged. Abnormal condition; the battery may be defective; remove the terminal from the charger and then place it back into the charger; if the LED indicator continues to blink red, remove the battery from the terminal and check for moisture on the battery contacts; if moisture exists, wipe off the contacts and place the battery back into the terminal; if the LED indicator continues to blink red, the battery is defective; remove the battery from the terminal and give it to your system administrator. Error condition; the battery is defective; remove the battery from the terminal and give it to your system administrator. Error condition; the fuse in the terminal is malfunctioning; return the terminal for service. Abnormal condition; check the terminal connector pins and the charger pogo pins for dirt or other obstructions and clean if necessary; also, check the terminal battery contacts and the contacts on the battery for dirt or other obstructions that would keep the contacts from making a solid connection; clean the contacts if necessary; if the LED indicator continues to blink orange, try various combinations of terminal units, batteries, and chargers to determine if the problem 114 follows the terminal, the battery, or the charger module; return the faulty equipment for service. Normal state; this state only Solid Solid Green Charger Charger module occurs for about a second Orange module is is when a terminal is removed malfunctionin malfunctioning; from the charger; if this state g; return for return for service. service. occurs for an extended period of time, it is an abnormal condition and should treated the same as the abnormal conditions listed above. The length of time that it takes to completely charge a fully depleted battery is approximately 3 hours for the standard battery and 5 hours and 30 minutes for the high capacity battery. This does not include any time that may be necessary to bring a battery that is too cold, too warm, or completely dead into a charging state (a battery that is too cold, too warm, or completely dead needs to warm up, cool down, or partially charge before it actually enters a fast charging state). Note: It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the terminal, battery, and charger. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Procedure To place a Talkman terminal into a terminal charger, perform the following steps: 1. Make sure the charger is powered. The charger's orange power light (i.e. LED indicator) is lit when the charger is powered. 2. If you sign on and sign off terminals at your site, sign off the terminal. 3. Press and hold the yellow play/pause button until the LED indicator turns solid red and then turns off. If you have any question about properly turning off a terminal, see Turning Off a Talkman Terminal. Note: It is not absolutely necessary to turn the terminal off before placing it into the charger. 4. Remove the Talkman terminal from the belt clip. 5. Disconnect the headset. 6. Disconnect any other peripherals that are connected to the terminal. 7. If you are using a terminal cover with the terminal, remove the cover from the terminal. See Using a Terminal Cover. 8. Insert the Talkman terminal into one of the terminal charger slots with the button controls of the terminal to the top and facing toward the left. Warning: Do not attempt to place the Talkman terminal into a terminal charger unless you have first disconnected the headset and any other peripheral devices. Also, do not remove the battery from the terminal when placing a terminal into a charger. 9. After the terminal has been placed into the charger, make sure that the LED indicator on the terminal turns on and that it eventually begins to blink green. When the 115 terminal is properly placed into the charger, the LED on the terminal will blink green four times a second (a terminal that is in sleep mode and not in a charger blinks once a second). (See Turning On a Talkman Terminal for more information on the status of the LED indicator when turning on a terminal.) If the LED does not turn on after 30 seconds, remove the terminal from the charger slot and then place it into the slot again. If the LED indicator still does not turn on, try another terminal charger slot. Note: A terminal is ready to use and can be removed from a terminal charger when the LED indicator on the terminal is blinking green. If the LED indicator on a terminal is blinking red, do not remove the terminal from the terminal charger. 116 Putting a Terminal to Sleep • • • Purpose Procedures Troubleshooting Purpose The Talkman® terminal tries to interpret everything it hears as a command. When an operator does not want a terminal to interpret what is being said (for example, when an operator is speaking to a co-worker), the operator should put the Talkman terminal to sleep. This document details the procedures for putting a terminal to sleep. Note: Once a terminal has been put to sleep, the operator must wake it up before he or she can begin using it again. Please see Waking a Terminal Up. Procedures Operators can put Talkman terminals to sleep using either a voice command or the buttons on the terminal. • • Voice Method Button Method Voice Method 1. Say, "Talkman, sleep." The terminal goes into an off-air state and stops trying to interpret an operator's words as voice commands. Also, the terminal's LED indicator blinks green once per second when a terminal is sleeping. Button Method 1. Press the yellow play/pause button. The terminal goes into an off-air state and stops trying to interpret an operator's words as voice commands. Also, the LED indicator blinks green once per second when a terminal is sleeping. Troubleshooting If the terminal's LED indicator does not blink green once per second when a terminal is sleeping, see LED Indicators. Rebooting a Talkman® T2 Terminal Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure 117 Purpose The purpose of this document is to explain how to reboot (i.e. reset) a Talkman® T2 terminal. Procedure Operators can use either of the following two reset methods to force a Talkman terminal to reboot and enter a state that is specific to the type of reset that has been invoked. • Powering Off • Forced Reset Powering Off This type of reset is the most commonly used reset and is invoked by pressing and holding the yellow play/pause button for several seconds until the terminal has safely stored the data to flash memory and has powered off. • Powering Off by Using the Yellow Play/Pause Button • Powering Off Due to Inactivity • Powering Off Due to Low Battery Levels • The Off State • Booting a Terminal after Powering Off Powering Off by Using the Yellow Play/Pause Button To force a Talkman terminal into an off state, an operator can press and hold the yellow play/pause button for several seconds. When this button is pressed and held, the terminal's LED indicator turns red and the terminal stores any data that has not been transmitted into its flash memory. When this process is complete, the terminal will say, "Powering off" and the LED indicator will turn off. The terminal is now off. Powering Off Due to Inactivity If the Talkman terminal's software detects no terminal activity for a specified length of time, the terminal will power off automatically. When a terminal powers off due to inactivity, it behaves in the same manner as if the operator had powered it off by pressing and holding the yellow play/pause button. Powering Off Due to Low Battery Levels If the Talkman terminal's software detects that the current battery level is critically low, the terminal will power off automatically. However, this situation will only occur after the operator has been warned more than once by the terminal that battery power has dropped below a safe level and that the battery should be replaced. When a terminal powers off due to low battery levels, it behaves in the same manner as if the operator had powered it off by pressing and holding the yellow play/pause button. The Off State Once a terminal is off (identified by a solid off LED indicator), the operator can remove the terminal's battery without the risk of losing any data. The terminal and its collected data will remain safe indefinitely without a battery if the terminal was properly turned off before the battery was removed. This is true because all dynamic collected data is written to the terminal's flash files as part of the powering off process. The following dynamic data is stored to the flash files when a terminal is powered off: • • • • • • History data Lookup Table data Dynamic process history data Configuration parameter data Hosts data Services data 118 • List of operator templates to be sent to host computer • Task and operator name information • Field debug message information Task files and operator templates are stored to flash files as part of the task load and operator load operations. Therefore, these files and templates do not need to be saved to flash as part of the powering off process. Booting a Terminal after Powering Off If a terminal was properly placed into an off state, the terminal will perform the following operations after a battery is placed onto the terminal (if the battery was removed) and the yellow play/pause button is pressed: • • • Perform a background noise sample. Continue operation at the place in the task where the operator left off. Transfer any templates to the host (once network communication is established) that had not been sent prior to turning off. • Transfer any output data records to the host (once network communication is established) that had not been sent prior to going into the off state. • Transfer any look up tables (once network communication is established) to the terminal that had not been received from the host prior turning off. Forced Reset This type of reset is invoked by removing the battery from the back of the Talkman terminal without properly powering the terminal off first. Warning: If an operator reboots a terminal in this manner, the contents of the terminal's memory, including any information gathered during data collection, will be lost. An operator should perform a forced reset only as a last resort. When the battery is replaced and the terminal is turned back on (by pressing the yellow play/pause button), the terminal will boot and attempt to load the current task and operator. Once the task and operator have been successfully loaded, the terminal behaves identically to a terminal that has just had new task or operator loaded. The terminal performs some initialization, verifies that all operator templates (vocabulary words and phrases) have been trained, checks the task for validity, and starts the operator over at the beginning of the task. Warning: When a forced reset is performed, the terminal will not return to the place in the task where the operator left off. The operator will start over at the beginning of the task. Note: If a forced reset is performed when an operator is in the process of retraining a vocabulary word (during the update training process), it should be noted that the terminal will send all of the operator 's vocabulary word templates back to the host computer once the terminal is turned back on. This occurs because the terminal does not know exactly which word was being retrained at the time that the forced reset was performed. The operator should be aware that the terminal is resending the templates at that time and he or she should not attempt to perform certain actions, such as loading a new operator or task, until after the templates have been resent (which could be anywhere from several to twenty or thirty minutes). 119 Removing a Talkman® Talkman® T2 Terminal from a Belt • • • Purpose Before You Begin Procedure Purpose This document contains instructions for removing a Talkman® T2 terminal from the specially designed Talkman T2 belt clip. Before You Begin The main concept for operators to keep in mind with regard to the belt clip (which is used to mount the terminal onto the belt) and the terminal is that they are two separate entities. The clip should be attached to the belt at the beginning of a shift. Then, the operator can attach the terminal to and remove the terminal from the clip as often as necessary throughout the shift. Once the shift is over, the operator can then remove the clip from the belt. Note: Vocollect highly recommends that the Talkman terminal be worn on the right side of the body with the terminal's buttons on the top and its connectors toward your back. Procedure To remove a Talkman terminal from the specially designed Talkman T2 belt clip, perform the following procedures: 1. Grasp the terminal firmly. 2. Press the terminal's clip release button. This button is located to the right of the terminal's keypad. 3. Lift the terminal up and off the belt clip. Removing a Talkman® T2 Terminal from a Terminal Charger Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure Purpose This document contains instructions for removing a Talkman® T2 terminal from a terminal charger. Note: For information about the different states of the LED indicators that are found on a terminal charger, see Placing a Talkman Terminal into a Terminal Charger. Procedure To remove a Talkman terminal from a terminal charger, perform the following steps: 120 1. Make sure that the terminal is ready to use. Note: The terminal is ready to use when the LED indicator on the terminal is blinking green. If the LED is blinking red, the terminal is not ready to be used. Warning: If a terminal continuously displays a solid red light, contact your system administrator. 2. Pull up on the terminal to remove it from the terminal charger. 121 Repeating Prompts • • Purpose Procedures Purpose This document explains the various ways that an operator can get the Talkman® terminal to repeat prompts. Procedures Operators can get the Talkman terminal to repeat a prompt in three ways: • • • Repeat the current prompt Repeat the previous prompt, the operator's last response, and the current prompt Erase the operator's entire current response and repeat the current prompt Repeat the current prompt To hear the current prompt again, follow these steps: 1. Say, "Talkman continue." The Talkman terminal repeats the current prompt. Repeat the previous prompt, the operator's last response, and the current prompt To hear the previous prompt, what you answered to that prompt, and the current prompt, follow these steps: 1. Say, "Talkman repeat." The terminal will repeat the previous prompt, repeat back to you what you said in response to that prompt, and then repeat the current prompt. You need only respond to the current prompt. Erase the operator's entire current response and repeat the current prompt To hear the current prompt again while erasing any response you have already given at that prompt, follow these steps: 1. Say, "Talkman backup" or say, "Say again." The terminal will erase any response given to the current prompt and then repeat the prompt again. Note: The difference between saying "Talkman back up" and "Say again" is only apparent if each phrase is said more than once. If an operator says "Talkman back up" more than once, the terminal will continue to back up to previous prompts until it reaches a point where it cannot back up anymore (such as a point where data has already been transmitted to the host computer). If an operator says "Say again" more than once, the terminal will continue to repeat the last thing it said (i.e. the current prompt) again and again. It will not back up any further than the previous prompt. Retraining a Word with Talkman® T2 122 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedure Purpose This document contains instructions for retraining a word while using a Talkman® T2 terminal. This procedure is performed if a terminal is having trouble understanding a word that an operator is saying. Before You Begin To retrain a word, you must be at a prompt where that word is one of the valid vocabulary words that you can say to answer the prompt. For example, to retrain the word "two," you must be at a prompt where the word "two" is a valid response. You can retrain the main voice control word (i.e. Talkman) at any time. To retrain all other voice control words (i.e. louder, softer, sleep, etc.), you must be at a point where you can say the exact control word that you wish to train. For example, to retrain the word "louder", you must say "Talkman volume" first so that you are at a point where "louder" is a valid word to speak next. Note: You can press the yellow play/pause button to cancel the retraining of a word at any time during the procedure. Procedure To retrain a word while using a Talkman terminal, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." Press the +/ buttons until the terminal says, "Retrain word." Then, press the operator button. Note: Retrain Word is the second menu item in the list, assuming that the + button is used to scroll through the options. 4. If the terminal requires a noise sample first, it will say, "Please keep quiet for a few seconds." The terminal will then complete a background noise sample via the process described in the Sampling Noise topic. 5. The terminal says, "Current operator is (operator name). Use the plus and minus buttons to scroll 3. through the words to train. Press the operator button to select." 6. Use the +/ buttons to scroll through the list of words. When you hear the word that you wish to retrain, press the operator button. 7. Once you have chosen the word to retrain, the terminal says, "Please say the following words:." You are then prompted to repeat the selected word ten times. Note: You can press the yellow play/pause button to cancel the retraining of a word at any time during the procedure. 8. After the terminal has created a new template for the word that is being retrained, 123 the terminal then proceeds with the task from the point at which you left off. Note: The length of time that it takes for the terminal to compute the model for the word or digit that has been retrained is approximately five seconds for a word and twenty seconds for a digit. Note: When an operator is retraining a digit, the operator will not only be prompted to repeat the digit four times (as opposed to ten times for regular words), but he/she will also be prompted to say some of the embedded digit strings that contain the particular digit. Embedded digit strings are strings of numbers that contain the digit that is being trained. For example, for the digit "2", the embedded strings might be 020, 212, and 222. When training the embedded digit strings , the digits should be spoken without pauses between them. The operator should speak the digits as naturally as he/she would when telling someone a phone number. Also, if the task that is being run contains decimal points (i.e. the word "point") and the operator chooses to retrain a digit, the embedded digit strings will contain a string with the word "point" in it (i.e. 2 point 2). Sampling Noise with Talkman® T2 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedure Purpose This document contains instructions for taking a noise sample for a Talkman® T2 terminal. You may need to take a noise sample if the terminal is having trouble hearing you because of changes in the noise level in your working environment. If the terminal is having trouble with only a word or two and taking a background noise sample does not improve the terminal's recognition, you may need to retrain the word or words that the terminal is having trouble recognizing. Notes: • A noise sample is taken by having the operator repeat the digits '0' through '4'. If the terminal does not hear the operator say one of the digits, it will say, "I didn't hear you, please speak up a bit." The terminal will then have the operator repeat the digit that it couldn't hear before continuing with the rest of the noise sample . • If the terminal completes the noise sample and determines that the input volume is unacceptable, it may ask the operator to move the microphone away from his or her mouth by saying, "Please move microphone farther away from your mouth." • During a noise sample , if the terminal detects a sound that is loud enough to be considered speech and that lasts longer than two seconds, the terminal says, "Ignoring last phrase. Too long." When the terminal can no longer detect the sound, it will ask the operator to repeat the digit that just failed. This feature has been designed to handle scenarios that could adversely affect a noise sample , such as having the PA system go off while performing a noise sample . However, since the terminal must wait until the sound has ended before continuing the noise sample 124 process, there are some situations that may require operator intervention. If the sound is caused by the start of a constant background noise that is part of the operator 's normal working environment, such as the start of a freezer fan, the operator should restart the noise sample . If the sound is fairly constant but is not part of the normal working environment, such as coworkers talking, the operator should move away from the source of the sound and continue the noise sample as normal. • You must successfully complete a noise sample once the process has been initiated. If you abort the noise sample, fail the noise sample, or the noise sample times out, you will not be able to continue with your task until the sample has been completed successfully. Procedure To take a noise sample for a Talkman terminal, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." 3. Press the +/ buttons until the terminal says, "Noise sample ." Then, press the operator button. Note: Noise Sample is the first menu item in the list, assuming that the + button is used to scroll through the options. 4. The terminal then says, "Please keep quiet for a few seconds." Wait silently for the next prompt. 5. The terminal says, "Say zero." Respond by saying "zero." 6. The terminal then prompts the operator to say the digits one, two, three, and four. The operator should repeat these digits when prompted. 7. After the operator has completed the noise sample, the terminal adjusts the settings for background noise and then returns the operator to the place in the task where he or she left off. 125 Talkman® Terminals & Terminal Chargers • • Placing a Talkman Terminal into a Terminal Charger Removing a Terminal from a Terminal Charger 126 Turning Off a Talkman® Terminal • • • Purpose Procedure Troubleshooting Purpose This document contains instructions for turning off a Talkman® terminal. Procedure To turn off a Talkman terminal, perform the following steps: 1. Press and hold the yellow play/pause button on the Talkman terminal until the LED indicator turns red. After a few seconds, the terminal says, "Powering off." At this point, the terminal turns off and the LED indicator light goes out. Warning: You must turn off a terminal before you change the battery (if necessary) or you will lose the data that you have collected. Do not remove the battery until the LED indicator is off. Note: You should not turn off the terminal if the LED indicator is blinking red, unless it has been blinking red for several minutes. If a terminal is turned off when the LED indicator is blinking red, the terminal may not be ready to use when it is turned back on. Troubleshooting If the LED indicator does not turn red after holding the yellow play/pause button for more than 5 seconds, stop pressing the button and then try again. If the LED indicator still does not turn red, there may be a problem with the keypad. Notify your system administrator. If the LED indicator turns red, but the terminal does not turn off after 2 minutes, remove the battery. 127 Turning On a Talkman® Terminal • • • Purpose Before You Begin Procedure Purpose This document contains instructions for turning on a Talkman® terminal. Before You Begin Before you turn on a Talkman terminal, you should make sure that there is a charged battery properly connected to the terminal and that you have put on a properly connected headset. Procedure To turn on a Talkman terminal, perform the following steps: 1. Press the yellow play/pause button on the Talkman terminal. Note: You will see the LED indicator go through the following sequence: • The LED indicator first turns solid red while the processor reboots. When turning on a terminal for the first time after a boot block file (.bbi), a configuration block file (.cci), or a flash file (.ffi) has been loaded and burned into the terminal, the LED indicator will blink red for several minutes before flashing red and green. • It then flashes red and green as it tries to obtain its IP address. • The LED indicator turns solid red as the Talkman application begins. • It then blinks red as the terminal automatically loads the task and operator files. • Finally, the LED indicator turns solid green after the terminal resumes the operator's place in the task . Note: When you turn on a Talkman terminal, the terminal automatically begins a new data collection session by taking a background noise sample. 2. The terminal says, "Current operator is (operator name). Please keep quiet for a few seconds." After a pause, the terminal says, "Please say zero." Say "zero". 3. The terminal then says, "one." Say "one." 4. The terminal then says, "two." Say "two." 5. The terminal then says, "three." Say "three." 6. The terminal then says, "four." Say "four." 128 After a brief pause, the terminal says, "Please wait." After another pause, the terminal begins asking questions or providing instructions according to your site's installation. 129 Using a Talkman® Terminal • • • • • • • • • • • • • • • • • • • • Adjusting Pitch Adjusting Speed Adjusting Volume Changing a Battery Choosing a Different Speaker Erasing Spoken Responses Loading a Task onto a Terminal Loading an Operator onto a Terminal Placing a Talkman® Terminal into a Terminal Charger Putting a Terminal to Sleep Rebooting a Talkman® Terminal Removing a Terminal from a Terminal Charger Repeating Prompts Retraining a Word Sampling Noise Turning off a Talkman® Terminal Turning on a Talkman® Terminal Using a Terminal During Each Shift Voice & Button Controls Wearing a Talkman® Terminal Using a Talkman® T2 Terminal Cover Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedures Purpose This document contains instructions for placing a terminal cover onto, as well as removing it from, a Talkman® T2 terminal. Warning: You must remove the terminal cover from a terminal before placing the terminal into a terminal charger. Failure to do so could result in damage to both the terminal and the charger. Procedures • • Placing a Terminal Cover onto a Terminal Removing a Terminal Cover from a Terminal Placing a Terminal Cover onto a Terminal To place a terminal cover onto a terminal, perform the following steps: 1. If the terminal is not already off, press and hold the yellow play/pause button until the LED indicator turns solid red and then off. 130 2. Disconnect any peripherals, such as a headset or bar code reader, that are connected to the terminal. 3. Hold the terminal with the battery compartment facing up and the terminal's buttons facing toward you. Hold the terminal cover so that the Velcro® flap is on top and the circular opening through which you will be able to access the terminal's buttons is facing toward you. 4. Open the Velcro® flap on the top of the terminal cover. 5. Place the end of the terminal with the peripheral connector plate down through the opening in the top of the cover. 6. Slide the terminal down into the cover until the connector plate rests firmly in the plastic sleeve at the bottom of the cover. 7. Slide the top of the cover up over the top corners of the terminal. 8. Close the flap on top of the terminal cover. 9. Attach the peripherals that you will be using. Removing a Terminal Cover from a Terminal To remove a terminal cover from a terminal, perform the following steps: 1. If the terminal is not already off, press and hold the yellow play/pause button until the LED indicator turns solid red and then off. 2. Disconnect any peripherals, such as a headset or bar code reader, that are attached to the terminal. 3. Open the flap on top of the terminal cover. 4. Slide the top of the cover down off the top of the terminal. 5. Pull the terminal up through the opening in the top of the cover. 131 Using a Terminal During Each Shift • • • Purpose Procedures Troubleshooting Purpose This document contains information about using a Talkman® terminal during each shift. Procedures • • • At the beginning of the shift During the shift At the end of the shift At the Beginning of the Shift Below is a list of procedures performed at the beginning of a shift. Some procedures may not be required at your site. • • • • • • • • Remove the terminal from the terminal charger Insert a charged battery into the terminal Mount the terminal onto a belt and belt clip Put on and connect the headset Connect the peripherals (if applicable) Turn on the terminal Load your operator voice template (if it is not already loaded) Load a task onto the terminal (if it is not already loaded) During the Shift While you are using the terminal, there are several different procedures you may perform, many of which depend on what is happening in your environment. Note: If you have any questions about using the voice or button controls on the terminal, see Voice & Button Controls. The following are procedures that may be performed during a shift, along with the reason(s) you may perform them: Action Sample noise Retrain a word Put the terminal to sleep Place the terminal into a terminal charger Change the battery Charge the battery Adjust the volume Adjust the speed If... the terminal is having difficulty hearing you the terminal is having difficulty understanding a word you are saying you need to pause in the middle of collecting data or picking you are not actively collecting data or picking the terminal gives you a low-battery warning you change the battery you are having difficulty hearing the terminal you would like the terminal to speak faster or slower 132 Adjust the pitch Erase a response Ask the terminal to repeat a prompt Change the task Use a bar code reader Reboot the terminal you would like the terminal to speak in a higher or lower voice you wish to change your last response you wish to hear the terminal's last prompt your site uses more than one task, you may use more than one task during a shift your site uses bar code readers only if directed in the procedures for error messages (found in the Talkman Management Software online documentation) or Other Issues At the End of the Shift Below is a list of actions performed at the end of a shift. Some actions may not be required at your site. • • • • • • Turn off the terminal Remove the headset Remove the peripherals Remove the battery Charge the battery Place the terminal into a terminal charger Troubleshooting If you encounter problems while using the Talkman terminal, refer to the following: • • • Error messages (found in the Talkman Management Software online documentation) Other issues LED indicators 133 Using Bar Code Readers • • • Purpose Before You Begin Procedures Purpose This document contains instructions for scanning bar codes with bar code readers. There are two types of bar code readers: • • bar code wands bar code guns Before You Begin Terminals must be configured to work with bar code readers. If a terminal has not been configured, you must set the necessary parameters in the Talkman® T2 terminal's .vcf before using a bar code reader with the terminal. See Changing Task and Operator Parameters in the Changing Configurable Parameters document. Connect the bar code reader to the Talkman terminal before scanning a bar code. See Connecting a Bar Code Reader. Procedures • • Using Bar Code Wands Using Bar Code Guns Using Bar Code Wands When prompted by the task to scan a label using bar code wand, follow these steps: 1. Remove the bar code wand from its holster. 2. Place the tip of the bar code wand to the left of all the black lines of the bar code label. 3. Slide the bar code wand, from left to right, over the entire bar code label (see Image 1). The terminal continues on to the next part of the task. In some instances, you hear a beep before the task continues. If no new prompt is given, scan the bar code label again. Image 1: Scanning Bar Code with a Wand 134 4. Place the bar code wand back in its holster when your are finished (see Image 2). Image 2: Placing the Bar Code Wand into Its Holster Using Bar Code Guns When prompted by the task to scan a label using bar code gun, follow these steps: 1. Remove the bar code gun from its holster. 2. Hold the bar code gun a few inches above the label. 3. Squeeze and hold the trigger on the bar code gun. A red horizontal line appears (see Image 3). Image 3: Scanning with a Bar Code Gun 135 4. Tilt and adjust the line until the terminal continues on to the next part of the task. In some instances, you hear a beep before the task continues. If no new prompt is given, scan the bar code label again. 5. Place the bar code gun into its holster when you are finished. Image 4: Placing the Bar Code Gun into Its Holster Talkman® T2 Voice & Button Controls Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. 136 Operators can control the Talkman® T2 terminal using voice commands as well as buttons on the terminal itself. • • • Changing the voice the Talkman terminal uses Repeating prompts & erasing answers Starting & finishing a shift Changing the voice the Talkman terminal uses To Button Voice Adjust pitch Adjust speed Adjust volume Choose a different speaker Operator button and +/ buttons Operator button and +/ buttons +/ buttons Adjusting Speed Talkman volume Operator button and +/ buttons Repeating prompts & erasing answers To Button Voice Erase the last word spoken by the operator Repeat the current prompt Repeat the previous prompt, the operator's last response, and the current prompt Erase the operator's entire current response and repeat the current prompt Related Procedures Adjusting Pitch Talkman erase Adjusting Volume Choosing a Different Speaker Related Procedures Erasing Spoken Responses Talkman continue Talkman repeat Repeating Prompts Repeating Prompts Talkman back up Note: If an operator says "Talkman back up" more than once, the terminal will continue to back up to previous prompts until it reaches a point where it cannot back up anymore (such as a point where data has already been Erasing Spoken Responses & Repeating Prompts 137 transmitted to the host computer). Say again Note: If an operator says "Say again" more than once, the terminal will continue to repeat the last thing it said again and again. It will not back up any further than the previous prompt. Erase the operator's entire current response and repeat the current prompt Starting & finishing a shift To Button Turn the terminal off Turn the terminal on Load an operator Choose a task Yellow play/pause button Yellow play/pause button Operator button Retrain words Operator button and +/ buttons Yellow play/pause button Yellow play/pause button Operator button Sample noise Operator button Put the terminal to sleep Wake the terminal up Voice Talkman sleep Talkman wake up Erasing Spoken Responses & Repeating Prompts Related Procedures Turning off a Talkman Terminal Turning on a Talkman Terminal Loading an Operator Template onto a Terminal Loading a Task onto a Terminal Putting a Terminal to Sleep Waking a Terminal Up Retraining a Word Sampling Noise 138 Waking a Terminal Up • • Purpose Procedures Purpose The Talkman® terminal tries to interpret everything it hears as a command. When an operator does not want a terminal to interpret what is being said (for example, when an operator is speaking to a co-worker), the operator should put the Talkman terminal to sleep (see Putting a Terminal to Sleep). Once a terminal has been put to sleep, the operator must return it to an on state in order to begin using it again. This document details the procedures for waking a terminal up. Procedures An operator can wake a Talkman terminal up using either a voice command or the buttons on the terminal. • • Voice Method Button Method Voice Method Note: The terminal will only respond to the voice method when 1) the terminal is in the sleep state, 2) a task and fully trained operator are loaded onto the terminal, and 3) at least one successful noise sample has been completed. 1. Say, "Talkman wake up." The terminal returns to an on state and continues executing the task. Button Method 1. Press the yellow play/pause button. The terminal returns to an on state and continues executing the task. Wearing a Talkman® T2 Terminal Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. Before using a Talkman® T2 terminal, you should first remove it from its charger and insert a charged battery. To wear a Talkman terminal, perform these steps: 1. Mount the terminal on a belt. 2. Put on and connect a headset. 3. Connect any other peripherals (if applicable). Wearing and Removing Talkman® T2 Headsets 139 Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedures Purpose This document describes the proper methods of putting on and removing headsets, as well routine maintenance for the care of headsets and microphones. For more information on headsets and microphones, refer to Headsets, Microphones, Windscreens, & Earpieces and Caring for Headsets & Microphones. Procedures • • Wearing the headset Removing the headset Wearing the Headset To wear a headset, perform the following steps: 1. Put the headset on and adjust the ear pad(s) to a comfortable position. Place the microphone at the corner of your mouth, about 1/4" away from the face, out of the direct flow of your breath. Note: Make sure that there is a windscreen on the microphone. Not using a windscreen reduces the performance of the Talkman® T2 system. Note: There is a dot on the microphone. This dot should be positioned so that it faces your mouth. 2. 3. Clip the headset wire to your collar, below and behind the ear piece connected to the wire. 4. Let the wire fall down your back, and clip it to the belt near the terminal. 5. Locate the yellow connection port on the terminal. This port is the one with the yellow arrow above it on the terminal. 6. Hold the headset's connector so that its release lever is on the bottom. 7. Tilt the connector and insert the top of it into the top slot of the terminal's yellow connection port. 8. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port. Removing the Headset To remove a headset, perform the following steps: 1. Grasp the headset's connector. Warning: Do not pull on the headset's cable. 2. Press the connector's release lever. 3. Tilt the bottom of the connector off of the terminal. 4. Lift the connector up and off the terminal. 5. Unclip the headset wire from your collar and belt. 6. Being careful with microphone boom, remove the headset from your head. 140 Vocollect Hardware Online Documentation, Version 1.0, June 2002 © 2002 Vocollect, Inc. All rights reserved. Vocollect product and company names, as well as their respective logos are trademarks or registered trademarks of Vocollect, Inc. All other product names mentioned herein are trademarks or registered trademarks of their respective owners. This online help system provides information for Vocollect customers who are using the Talkman system and its associated software. For use by employees, partners, and customers of Vocollect, Inc. Vocollect, Inc. has carefully checked the information in this help system and believes it to be accurate. However, Vocollect assumes no responsibility for any inaccuracies that this system may contain. In no event will Vocollect be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this system, even if advised of the possibility of such damages. In the interest of product development, Vocollect reserves the right to make improvements to the information in this help system and the products that it describes at any time, without notice or obligation. 141 Adjusting Pitch for Talkman® OPEN • • Purpose Procedure Purpose This document explains how to adjust the pitch of the voice that the Talkman® OPEN terminal uses to issue prompts to operators. Procedure To adjust the pitch, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the round gray operator button. The terminal says, "Current operator is ." The terminal says, "Change operator." 3. Press the round gray operator button until the terminal says, "Change pitch." 4. Press the gray + button to make the voice higher, or gray to make it lower. The terminal says, "higher" each time you press gray +, and "lower" each time you press gray . If the voice is as high as it can get, the terminal will say, "This is highest." If it is as low as it can get, the terminal will say, "This is lowest." Note: You can exit from this menu without changing the pitch level by pressing the yellow play/pause button before you press the round gray operator button which saves the pitch level. 5. When the pitch reaches the level you want, press the round gray operator button to save the pitch setting. 142 Adjusting Speed for Talkman® OPEN • • Purpose Procedure Purpose This document explains how to adjust the speed of the voice that the Talkman® OPEN terminal uses to issue prompts to operators. Procedure To adjust the speed, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the round gray operator button. The terminal says, "Current operator is ." The terminal says, "Change operator." 3. Press the round gray operator button until the terminal says, "Change speed." 4. Press the gray + button to make the voice faster, or gray to make it slower. The terminal says, "Faster" each time you press gray +, and "Slower" each time you press gray . If the voice is as fast as it can get, the terminal will say, "This is fastest." If the voice is as slow as it can get, it will say, "This is slowest." Note: You can exit from this menu without changing the voice speed by pressing the yellow play/pause button before you press the round gray operator button which saves the voice speed. 5. When the voice talks as quickly or as slowly as you want, press the round gray operator button to save the speed setting. 143 Adjusting Volume for Talkman® OPEN • • Purpose Procedures Purpose This document explains how to adjust the volume of the voice the Talkman terminal uses to issue prompts to operators. Procedures Operators may adjust volume using either of two methods: • • Using Button Controls Using Voice Controls Using Button Controls To adjust the volume using buttons, perform the following steps: 1. Make sure the terminal is on. The LED indicator should be solid green. 2. Press the gray + button to make the voice louder, or the gray button to make it quieter. The terminal says, "Louder," if you pressed the gray + button, or "Softer," if you pressed the gray button. If the terminal says, "This is softest," or "This is loudest," you cannot make it any louder or softer. Using Voice Controls To adjust the volume using voice controls, perform the following steps: 1. Make sure the terminal is on. The LED indicator should be green. 2. Say, "Talkman volume." 3. Say, "louder," to make the voice louder, or "softer," to make it softer. If the terminal says, "This is softest," or "This is loudest," you cannot make it any louder or softer. 4. When the voice is as loud or as soft as you want it, say, "Talkman continue" to return to your task. 144 Applying and Removing a Talkman® OPEN Freezer Cover • • • Purpose Before You Begin Procedures Purpose This document contains instructions for putting on and removing freezer covers from Talkman® OPEN terminals. Warning: When you are working in a freezer environment, you should always have a freezer cover on your Talkman terminal. You should also wear the terminal under your coat to further protect it from the cold. Warning: You should always remove a freezer cover before cradling a terminal. Before You Begin The freezer cover consists of two parts: an inner cover and an outer cover. The inner cover has a clear plastic area that covers the LED and button area. The outer cover has snaps to connect it to the inner cover and a pocket to cover the battery. Procedures • • Applying a Freezer Cover Removing a Freezer Cover Applying a Freezer Cover To apply a freezer cover to a terminal, perform the following steps: 1. If the terminal is not already off, press and hold the yellow play/pause button until the LED indicator turns solid red and then off. 2. Remove the battery. 3. Disconnect any peripherals. 4. Grasp the terminal with the connector end up and slide the inner cover over the terminal, starting with the connector end. You should be able to see the buttons and the LED indicator through the clear plastic window. Note: At the connector end, make sure you can plug in your headset and any other devices you will be using. 5. Snap the outer cover to the inner cover with the pocket end of the outer cover at the battery end of the terminal. 6. Insert the battery. 7. Stretch the pocket end of the outer cover over the battery. 8. Attach the peripherals you will be using. Removing a Freezer Cover To remove a freezer cover to a terminal, perform the following steps: 1. If the terminal is not already, press and hold the yellow play/pause button until the LED indicator turns solid red and then off. 145 2. 3. 4. 5. 6. Remove any devices attached to the terminal, such as a headset. Slide back the outer cover pocket end to uncover the battery. Remove the battery. Unsnap the outer cover from the inner cover. Grasping the battery end of the terminal, slide the inner cover off the terminal. 146 Talkman® OPEN Batteries • • • Overview Procedures Specifications Overview Vocollect recommends the Duracell® DR11 6-Volt rechargeable Nickel Metal Hydride (NiMH) battery. The battery sits in the battery compartment of the Talkman terminal. The Talkman terminal will not run without a charged battery. Vocollect recommends using a battery housing kit to extend the structural life of batteries. Battery housing kits are optional equipment that are purchased separately for Talkman terminals. Over time, the life cycle of a rechargeable battery decreases, or suffers memory effect. Cradles labeled CR-002-x contain the new Pulse Power™ charger which uses a technology that charges batteries in such a way that they will not suffer memory effect. For cradles labeled CR001-x, Vocollect recommends running a reconditioning cycle for every 30 shallow charges to increase the battery's cycle life. A shallow charge is defined as one where the battery has not been drained past the Talkman's first battery warning. Procedures • • • • Assembling a Battery Housing Changing a Battery Charging a Battery Conditioning a Battery Specifications For detailed specifications on the Duracell DR11, visit the Duracell, Inc. web site. 147 Talkman® OPEN Battery Chargers • • • Overview Procedures Specifications Overview Some cradles include a battery charger module. Though the module can hold two batteries, it can only charge one battery at a time. Procedures • • • Changing a Battery Charging a Battery Conditioning a Battery Specifications Length Width Height Power cord Operating temperature Storage temperature Humidity 6-module cradle (0 x 12): approx. 37" (94 cm) 2-module cradle (1 x 2): approx. 13" (33 cm) Approx. 6.25" (16 cm) Excluding battery pack: 2.5" (6.5 cm) 78" (200 cm) standard IEC cord with standard 3-prong (with ground) for 115 VAC receptacle. 50° to 113° F (10° to 45° C) -22° to 158° F (-30° to 70° C) Functional to 90% non-condensing 148 Talkman® OPEN Belts • • • Overview Procedures Specifications Overview Operators wear the Talkman® OPEN terminal on an adjustable belt. The belt has a flap that is secured with Velcro®. The Talkman terminal slides onto this flap. Procedures • Wearing a Talkman Terminal Specifications Belt size: Extra small Small Medium Large Extra large Adjustable to: 18.5 to 26.5 inches 23.5 to 31.5 inches 28.5 to 36.5 inches 33.5 to 41.5 inches 39.5 to 47.5 inches 149 Changing a Talkman® OPEN Battery • • Purpose Procedures Purpose This document contains instructions for changing a Talkman® OPEN battery. A battery can be used either by itself or in conjunction with a battery housing. Vocollect recommends that batteries be used with a battery housing. This document uses the term "battery" to refer to a battery by itself or a battery in a battery housing. Note: If you are using a terminal with a freezer cover, it is not necessary to remove the freezer cover to change the battery. Procedures • • Removing a Battery Inserting a Battery Removing a Battery To remove a battery from a Talkman terminal, perform the following steps: 1. If the terminal is not off, press and hold the yellow play/pause button until the LED indicator turns solid red. After the LED indicator turns red, it turns off to indicate that the terminal is off and the terminal says, "Powering off." Warning: Do not remove the battery until the LED indicator is off. Warning: You must turn off the terminal before removing the battery. Do not remove the battery when the Talkman terminal is on or is sleeping. Any data collected will be lost. 2. Hold the terminal in one hand with the battery compartment facing up. 3. Press and hold the battery release button. Note: The battery release button is the flat black button in the thumb-shaped indentation on the button controls side of the terminal and above the battery. 4. While holding the battery release button, slide the battery back (away from the button controls) until you cannot slide it any further. 5. Stop pressing the battery release button. 6. Lift the battery straight up to remove. Note: If the battery does not release, continue to hold the battery release button while sliding and lifting the battery from the terminal. Inserting a Battery To insert a battery into a Talkman terminal, perform the following steps: 1. Make sure that the battery has been charged before inserting it into the Talkman terminal. 2. Hold the terminal in one hand with the battery compartment facing up. 3. Position the battery in the battery compartment so that it rests on the ridges 150 inside the battery compartment. Note: Make sure the battery contacts on the battery line up with the battery contact pins in the battery compartment. 4. Slide the battery back (away from the button controls) until you feel it drop into the battery compartment. 5. Slide the battery forward (toward the button controls) until it snaps into place. Warning: Do not force the battery. You may damage the terminal. 6. Make sure the battery is firmly in place and cannot be removed without pressing the battery release button. 151 Charging a Talkman® OPEN Battery Battery • • • Purpose Before You Begin Procedure Purpose This document contains instructions for charging a Talkman® OPEN battery. Talkman terminal batteries are charged using a battery charger module in a cradle. Before You Begin A battery can be charged either by itself or in conjunction with a battery housing. However, Vocollect recommends that batteries be used with a battery housing. This document uses the term "battery" to refer to a battery by itself or a battery in a battery housing. There are two versions of cradles for charging batteries. They are distinguished from each other by their labels: • • CR-001-x: original version of the Vocollect cradle CR-002-x: newer version of the Vocollect cradle that contains Pulse Power™ charger technology (eliminates memory effect) The battery charger module in all cradles can hold two batteries at a time. In cradles labeled CR-001-x, only one battery is charged at a time. If a second battery is placed in a module while a battery is charging, the red light for the second battery receptacle will blink until the first battery has completed charging. The red light for the second battery receptacle then turns solid to indicate that it is charging. Cradles labeled CR-002-x can simultaneously charge both batteries in a module. There is a red indicator light and a green indicator light for each battery receptacle in a battery charger module. The following table indicates the status of the lights when charging batteries in the two versions of the cradle: Light Blinking red Battery Status in CR-001-x cradles Battery charge is pending. The red light blinks when a battery is first put into a module, when a battery is not ready* to be charged, and when a second battery is put into a module and the first battery is not Battery Status in CR-002-x cradles Not applicable. 152 through charging. Solid red Battery is Battery is charging (fast charging (fast charge). charge). Solid green Battery is Battery is charged and charged and ready to use. ready to use. *A battery is not ready to charge if it is too cold, too hot, or if it is completely dead. The charger waits for the battery to warm up, cool down, or partially charge before it begins fast charging. Procedure To charge a battery, perform the following steps: 1. Make sure the cradle containing the battery charger module(s) is powered. The orange power light on the battery charger should be on. 2. Look at the contact side of the battery and line it up so that the three contacts in a row on the battery match up with the three contacts on the charger (see Image 1). Image 1: Battery (Three Contacts in a Row to the Right) 3. Place the battery into the left side of a receptacle in a battery charger module. 4. Firmly push the battery down and slide it to the right until it locks into place. Lock the battery into place, making sure the battery contacts are positioned securely against the corresponding number of contacts in the battery charger. • In cradles labeled CR-002-x, when the battery is properly inserted, the red light in front of the receptacle turns solid red after two seconds, indicating the battery is being recharged (see Image 2). • In cradles labeled CR-001-x, when the battery is properly inserted, the red light in front of the receptacle blinks. When this blinking red light turns to solid red, the battery is being charged (see Image 2). Note: If the red light does not turn on, contact an administrator. 153 Image 2: Battery Being Recharged in Battery Module of Cradle 154 Choosing a Different Speaker for Talkman® OPEN • • Purpose Procedure Purpose This document explains how to choose a different speaker for terminal prompts. Note: Male and female speakers are available for English only. All other languages only have one voice available at this time. Procedure To choose a different speaker, follow these steps: 1. Make sure the terminal is either on or sleeping. The LED indicator will be either solid green or blinking green. 2. Press the round gray operator button. The terminal says, "Current operator is ." The terminal says, "Change operator." 3. Press the round gray operator button again and listen for the name of the next menu. Repeat this step until the terminal says, "Change speaker." 4. Press the gray +/ button to hear the next speaker. The terminal says, "This is female" when it toggles to the female voice, or "This is male" to indicate the male voice. Note: You can exit from this menu without changing the speaker by pressing the yellow play/pause button before you press the round gray operator button which saves the speaker setting. 5. When you hear the speaker you want to use, press the round gray operator button to select that speaker. 155 Connecting & Disconnecting Talkman® OPEN Peripherals Peripherals • • • Purpose Before You Begin Procedures Purpose This document contains instructions for connecting and disconnecting peripheral devices used with the Talkman® OPEN terminal. Peripheral devices include: • • • • • • headsets bar code readers (and other RS-232 devices) wired portable speakers remote listening devices visual training devices portable printers Before You Begin Peripherals are connected to a Talkman terminal with the connector plate on the terminal. The connector plate has three Lemo® connectors and one speaker jack. Peripherals are connected to terminals using one of the Lemo connectors or the speaker jack. Also, serial cable with a Lemo connector is used to connect a terminal to the host computer when loading software onto the terminal. Lemo connectors are color-coded to match the color on peripheral device connector cables. Lemo connectors are keyed so that there is only one way to attach a peripheral's connector cable to a Talkman terminal. If you attempt to attach a peripheral incorrectly, you may damage both the terminal and the peripheral's cable connectors. Warning: If you twist a peripheral device cable when inserting or removing it, you may damage the Lemo connectors. Warning: If you pull on a connector cable rather than the connector itself when you are removing a peripheral device, you may damage the Lemo connectors. Note: Some peripherals must be configured before they will work with the Talkman system. You do not need to configure headsets and wired portable speakers. For information on configuring other peripherals see Configuring Remote Listening Systems, Configuring Visual Training Devices, or the manufacturer's documentation for configuring bar code readers. Procedures • • • • • • Connecting Connecting Connecting Connecting Connecting Connecting and disconnecting and disconnecting and disconnecting and disconnecting and disconnecting and disconnecting headsets bar code readers (and other RS-232 devices) wired portable speakers remote listening devices visual training devices a portable printer Connecting and Disconnecting Headsets 156 To connect a headset to a terminal, perform the following steps: 1. Align the red dot on the connector on the headset cable with the red dot above the terminal headset connector. Note: The headset connector on the terminal is the center connector with the yellow ring around it and the picture of a headset above it. 2. Insert the connector straight in until it locks into place (see Image 1). To disconnect a headset from a terminal, perform the following steps: 1. Grasp the ridges on the headset cable connector. Warning: Do not pull on the cable itself. 2. Pull straight out (see Image 1). Image 1: Connecting & Disconnecting Headsets Connecting and Disconnecting Bar Code Readers To connect a bar code reader to a terminal, perform the following steps: 1. Align the red dot on the connector on the bar code reader cable with the red dot above the terminal bar code reader connector. Note: The bar code reader connector on the terminal has a blue or green ring around it and picture of a bar code gun above it. The color of the ring depends upon the type of bar code reader used at your site. Warning: Do not plug a bar code reader cable into a connector on the terminal unless the color on the cable's bend relief matches the color of the ring around the connector. 2. Insert the connector straight in until it locks into place (see Image 2). To disconnect a bar code reader from a terminal, perform the following steps: 1. Grasp the ridges on the bar code reader cable connector. Warning: Do not pull on the cable itself. 2. Pull straight out (see Image 2). Image 2: Connecting & Disconnecting Bar Code Readers 157 Connecting and Disconnecting Wired Portable Speakers To connect a wired portable speaker to a terminal, perform the following steps: 1. Plug the portable speaker's audio cable into the terminal's speaker jack. Note: The speaker jack has a picture of a speaker next to it. To disconnect a wired portable speaker from a terminal, perform the following steps: 1. Grasp the connector at the end of the speaker's audio cable. 2. Pull straight out. Connecting and Disconnecting Remote Listening Devices To connect a remote listening device to a terminal, perform the following steps: 1. Plug the remote listening device cable into the terminal's speaker jack. Note: The speaker jack has a picture of a speaker next to it. To disconnect a remote listening device from a terminal, perform the following steps: 1. Grasp the connector at the end of the remote listening device cable. 2. Pull straight out. Connecting and Disconnecting Visual Training Devices To connect a visual training device to a terminal, perform the following steps: 1. Align the red dot on the connector on the visual training device cable with the red dot above the terminal visual training device connector. Note: The visual training device connector on the terminal has a red ring around it and a picture of a personal computer and picture of a printer above it. Warning: Do not plug a visual training device cable into a connector on the terminal unless the color on the cable's bend relief matches the color of the ring around the connector. 2. Insert the connector straight in until it locks into place. To disconnect a visual training device from a terminal, perform the following steps: 1. Grasp the ridges on the visual training device cable connector. Warning: Do not pull on the cable itself. 2. Pull straight out. 158 Connecting and Disconnecting a Portable Printer To connect a portable printer to a terminal, perform the following steps: 1. Align the red dot on the connector on the portable printer cable with the red dot above the terminal's printer connector. Note: The printer connector on the terminal has a red ring around it and a picture of a personal computer and picture of a printer above it. Warning: Do not plug a portable printer into a connector on the terminal unless the color on the cable's bend relief matches the color of the ring around the connector. 2. Insert the connector straight in until it locks into place. To disconnect the portable printer from a terminal, perform the following steps: 1. Grasp the ridges on the visual training device cable connector. Warning: Do not pull on the cable itself. 2. Pull straight out. 159 Talkman® OPEN Cradles • • • Overview Procedures Specifications Overview Cradles are used to store Talkman® OPEN terminals and batteries when they are not in use. Cradles are equipped with special slots to hold the terminals and the batteries. Vocollect manufactures and sells three types of cradles: • 1 x 2: holds one (1) Talkman terminal and two (2) batteries • 6 x 0: holds six (6) Talkman terminals and zero (0) batteries • 0 x 12: holds zero (0) Talkman terminals and twelve (12) batteries There are two versions of cradles available for charging batteries. They are distinguished from each other by their labels: • • CR-001-x: original version of the Vocollect cradle CR-002-x: newer version of the Vocollect cradle that contains Pulse Power™ charger technology (eliminates memory effect) Procedures • • • • Changing_a_Battery Charging a Battery Conditioning a Battery Cradling the Talkman Terminal Specifications Length Width Height Power cord Operating temperature Storage temperature Humidity 6 x 0 and 0 x 12: approximately 37" (94 cm) 1 x 2: approximately 13" (33 cm) Approximately 6.25" (16 cm) Excluding battery: 2.5" (6.5 cm) Including terminal: 8.5" (21.5 cm) 78" (200 cm) standard IEC cord with standard 3-prong (with ground) for 115 VAC receptacle. 50° to 113° F (10° to 45° C) -22° to 158° F (-30° to 70° C) Functional to 90% non-condensing 160 Cradling a Talkman® OPEN Terminal • • Purpose Procedure Purpose This document contains instructions for cradling a Talkman terminal. The terminal should be placed in a cradle when it is not being used to collect data. The Talkman cradle allows the host computer to download new tasks, reconfigure terminal settings, and make changes to terminal software. Procedure To cradle a Talkman terminal, perform the following steps: 1. Make sure the cradle is powered. The cradle's orange power light is lit when the cradle is powered. 2. If you sign on and sign off terminals at your site, sign off the terminal. 3. Press and hold the yellow play/pause button until the LED indicator turns solid red and then off. If you have any question about properly turning off a terminal, see Turning off a Talkman Terminal. 4. Remove the Talkman terminal from the belt. 5. Remove the headset. 6. Remove any other peripherals, including freezer covers and bar code readers. 7. Remove the battery. 8. Firmly insert the Talkman terminal into the cradle with the button controls of the terminal on the same side as the orange power light on the cradle. Warning: Do not place the Talkman terminal into its cradle unless you have first disconnected the the battery, the headset, and any other peripheral devices. If you are using a terminal with a freezer cover, you must remove the freezer cover before cradling the terminal. 9. Make sure that the LED indicator on the terminal turns on and that it eventually turns blinking green. When the terminal is properly cradled, the LED on the terminal will blink green four times a second (a terminal that is in sleep mode and not cradled blinks once a second). (See Turning on a Talkman Terminal for more information on the status of the LED indicator when turning on a terminal.) If the LED does not turn on after 30 seconds, remove the terminal from the cradle and firmly place it back into the cradle. If the LED indicator still does not turn on, use another cradle. Note: The terminal is ready to use when the LED indicator in the terminal is solid or flashing green. If the LED is flashing red, do not remove the terminal from the cradle. 161 Talkman® OPEN Freezer Covers • • • Overview Procedures Specifications Overview Place the Talkman terminal into a freezer cover when working in environments that are extremely cold. The freezer cover has two parts: a form-fitted protective nylon and foam cover and a neoprene sleeve that snaps over the cover. Procedures • Applying and Removing a Freezer Cover Specifications Fabrics: Foam: Thread: Cordura 1000: Neoprene: Ballistic nylon, 1050denier black Nylon taffeta, 80denier black 1/8" thick high-density closed-cell foam T-70 nylon, size 69 Used for edge binding bias tape Sleeve material 162 Talkman® OPEN Headsets, Microphones, Windscreens, & Ear Pads • • • Overview Procedures Specifications Overview Talkman® systems use three types of headsets: regular, freezer, and high noise. Regular headsets cover, but do not cup, one ear. They work well in most warehouse environments. In freezers, operators should wear headsets designed for freezer use. For high noise situations, operators should use only specially designed high noise headsets. For detailed information about the models of headsets and their technical specifications, see the Specifications section of this document. Each headset and microphone unit comes with a windscreen. Windscreens reduce breathing and other background noises that can make it hard for the Talkman to understand an operator. For more information about windscreen care and maintenance, see the Procedures section of this document. Note: Vocollect strongly recommends that operators not share headsets. Assigning one headset to each operator reduces the likelihood that germs will pass between operators, and operators tend to take better care of an item issued specifically to them, so the headsets will last longer. Procedures • • • • Caring for Headsets & Microphones Connecting & Disconnecting Peripherals Wearing a Talkman Terminal Wearing & Removing Headsets Specifications Vocollect sells several models of headsets. The regular and freezer headsets operate at 90 or fewer decibels, while the high noise models deliver 90 to 110 decibels. • HD-007-1 • HD-008-1 • HD-002-1 All of the headsets VXI regular headset VXI cupped headset for freezer use HS-12 high noise headset Vocollect sells use electret microphones. Sound Levels Headsets can be set for three sound levels: maximum, default, and minimum. The unit sets itself to the default level at startup. At the foam pad, the minimum level reaches 60 to 64 decibels; default is 80 to 86 decibels; the maximum level ranges from 98 to 104 decibels. Pin Assignments 163 The headset's connector has seven pins, each serving a different function: Pin Function Audio out (+) Audio out (-) Electret microphone (+5V) Not connected Ground Not connected Not connected 164 Loading a Task onto a Talkman® OPEN Terminal • • • • Purpose Before You Begin Procedure Troubleshooting Purpose This document contains instructions for assigning a task to a Talkman® OPEN terminal using the terminal itself. You can also assign a task to a terminal group using Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman Management Software online documentation. Before You Begin If your site is set up with more than one task, assigning a task can only be done while the Talkman terminal is in radio range. If you have trouble assigning a task, move to a spot that is within radio range. Procedure To assign a task to a Talkman terminal, perform the following steps: 1. Make sure the terminal is either on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the round gray operator button. The terminal says, "Current operator is ." The terminal says, "Change operator." 3. Press the round gray operator button again and listen for the name of the next menu choice. Repeat this step until the terminal says, "Change task." 4. Press the gray + or the gray button to select the change task option. The terminal says, "Please wait. Loading task list." It may take a few moments for the terminal to retrieve a list of the available tasks. Note: While the terminal is retrieving the task list, the LED indicator blinks red. If a transaction during the assign task procedure takes more than 6 seconds, the terminal will begin to beep, letting the operator know the Talkman system is busy attempting an operation. If the task list is not in the FTPHome\talkman\task directory, the Terminal says, "Function not available." If a task list is found, the terminal then says, "Current task is . Select task." 5. Press the gray +/ buttons until the terminal says the name of the task that you want to use. Note: You can exit from the menu without loading the new task by pressing the yellow play/pause button before you press the gray operator button to begin loading the selected task. 165 6. Press the round gray operator button to select that task. While the task is loading, the terminal says, "Loading task." When the task is done loading, the terminal says, "Task load complete." Troubleshooting Refer to the Error Messages topic found in the Talkman Management Software online documentation if you receive any error messages from the terminal during the task loading process. 166 Loading an Operator's Templates onto a Talkman® OPEN Terminal • • • Purpose Before You Begin Procedure Purpose This document explains how to load the operator templates onto a terminal for the operator who is about to use it. Before You Begin You should have a Talkman terminal with a charged battery, headset, and any other equipment (belt, freezer cover, bar code reader) you will use. You must be within radio range, and the terminal must be on with a flashing or solid green LED. (See Turning on a Talkman Terminal for more information about this.) Procedure To load an operator onto a terminal, perform the following steps: 1. If the terminal is not on (the LED indicator is not solid green or blinking green), press the yellow play/pause button to turn it on. (See Turning on a Talkman Terminal for more information about this.) 2. Press the round gray operator button on the Talkman terminal. 3. The terminal says, "Current operator is . Change operator." 4. Press the gray +/ button. The terminal says, "Please wait." It retrieves a list of operators and teams. This may take a few moments. 5. Wait for the terminal to say, "Change Team" or "Current operator is . Change operator." 6. If the terminal says " . . . change operator" skip to #9. 7. Press the gray +/ buttons to scroll through the list of operator teams until you hear the name of a team that you belong to. Note: Every operator in the system belongs to the "All operators" team. 8. Press the round gray operator button. The terminal says, "Please wait." It retrieves a list of all operators. This may take a few moments. The terminal says, "Current operator is . Select new operator." 9. Press the gray +/ buttons to scroll through the list of available operator names until you hear your name. Note: If you do not hear your name, press the yellow button to cancel this operation and start over from step 2. When selecting a team in step #7, choose the "All operators" team. See your supervisor if you are not in the "All operators" team. 10. Press the round gray operator button. The terminal says, "Loading operator." 167 At this point, the terminal begins to beep while it loads your operator templates. During this process, the terminal says, "Loading operator templates. Please wait." It repeats this phrase every thirty seconds so that the operator knows that the templates are still being loaded. Once it has loaded your templates, the terminal says, "Current operator is . Good night," then goes to sleep. The next time you turn the terminal on, it will be ready to use. See Turning on a Talkman Terminal for more information. Note: You can press the yellow play/pause button to get out of the menu as long as you have not started loading a new operator. 168 Mounting a Talkman® OPEN Terminal on a Belt • • Purpose Procedure Purpose This document contains instructions for mounting a Talkman® OPEN terminal onto a Talkman belt. Procedure To mount a Talkman terminal onto a Talkman belt, perform the following steps: 1. Fasten the belt around your waist and adjust it until it feels comfortable. 2. Pull up on the Velcro® tab near the belt buckle on the side you wish to wear the terminal. Note: The Talkman terminal can be worn on either side. 3. Pull up on the top strap to release several inches of the Velcro. 4. Slide the top strap through the slot in the back of the terminal. Warning: The terminal should be worn so that the terminal connectors are to your back and the battery is to your front. 5. Press down on the top strap. 6. Close the Velcro tab. 169 Rebooting a Talkman® OPEN Terminal • • Purpose Procedure Purpose The purpose of this document is to explain how to reboot a Talkman® OPEN terminal. Warning: Only reboot a terminal as a last resort. You could lose data. Try all other solutions before rebooting a terminal. If possible, upload all data before rebooting. Procedure To reboot a Talkman terminal, follow these steps: 1. At the same time, press then release these three buttons: a. the gray operator button b. the blue update training button c. the red background noise button The LED indicator will go through the following sequence: d. The LED turns solid red while the processor reboots. e. The LED flashes red and green as it tries to obtain its IP address. f. The LED turns solid red as the Talkman application begins. g. The LED blinks green once the system initializes. Note: At this point, the terminal is sleeping. Simply press the yellow play/pause button to turn the terminal on. Note: If a terminal is rebooted when an operator is in the process of retraining a vocabulary word (during the update training process), it should be noted that the terminal will send all of the operator's vocabulary word templates back to the host computer once the terminal reboots. This occurs because the terminal does not know exactly which word was being retrained at the time that the terminal was rebooted. The operator should be aware that the terminal is resending the templates at that time and he/she should not attempt to perform certain actions, such as loading a new operator or task, until after the templates have been resent (which could be anywhere from several to twenty or thirty minutes). 170 Removing a Talkman® OPEN Terminal Terminal from a Cradle • • Purpose Procedure Purpose This document contains instructions for removing a Talkman® OPEN terminal from a cradle. Procedure To remove a Talkman terminal from a cradle, perform the following steps: 1. Make sure that the terminal is ready to use. Note: The terminal is ready to use when the LED indicator in the terminal turns solid green or flashing green. If the LED is flashing red, the terminal is not ready to be used. Warning: If a terminal continuously displays a solid red light, contact your administrator. 2. Pull up on the terminal to remove it from the cradle. 171 Retraining a Word with Talkman® OPEN • • • Purpose Before You Begin Procedure Purpose This document contains instructions for retraining a word while using a Talkman® OPEN terminal. This procedure is performed if a terminal is having trouble recognizing a word that an operator is saying. Before You Begin To retrain a particular word, you must be at a prompt where that word is one of the valid vocabulary words that can be used as an answer at that prompt. For example, to retrain the word "2", you must be at a prompt where the word "2" is a valid answer. You can retrain the main voice control word (i.e. Talkman) at any time. To retrain all other voice control words (i.e. louder, softer, sleep, etc.), you must be at a point where you can say the exact control word that you wish to train. For example, to retrain the word "louder", you must say "Talkman volume" first so that you are at a point where "louder" is a valid word to speak next. Note: You can press the yellow play/pause button to cancel retraining a word at any time during the procedure. Procedure To retrain a word while using a Talkman terminal, perform the following steps: 1. Press the blue update training button on the Talkman terminal. Note: If you want to retrain one of the voice control words, you must first say the word "Talkman" and then press the blue update training button. Note: The terminal may first ask the operator to say the words "zero", "one", "two", "three", and "four" if he/she has not taken a background noise sample recently. The terminal says, "Current operator is ." Verify that the operator name spoken is the correct operator name. The terminal then says, "Use the + and buttons to scroll through the words to train. Press the blue button to select." 2. Press the gray +/ buttons until the Talkman terminal says the word you wish to retrain. Note: Each time you press the gray +/ buttons, the terminal says a word that is a valid vocabulary word for the current prompt. The terminal will first speak the valid numbers and then the words in alphabetical order. 3. Press the blue update training button again. The terminal then says, "Please say the following words." This prompt is followed by the specific word that the operator has chosen to retrain. The operator is prompted to repeat the selected word ten times. After the word has been retrained, the terminal beeps and the operator is then returned to the place in the task where he/she left off. Note: The length of time that it takes for the terminal to compute the model for the word or digit that has been retrained is approximately five seconds for a word and 172 twenty seconds for a digit. Note: When an operator is retraining a digit, the operator will not only be prompted to repeat the digit four times (as opposed to ten times for regular words), but he/she will also be prompted to say some of the embedded digit strings that contain the particular digit. Embedded digit strings are strings of numbers that contain the digit that is being trained. For example, for the digit "2", the embedded strings might be 020, 212, and 222. When training the embedded digit strings, the digits should be spoken without pauses between them. The operator should speak the digits as naturally as he/she would when telling someone a phone number. Also, if the task that is being run contains decimal points (i.e. the word "point") and the operator chooses to retrain a digit, the embedded digit strings will contain a string with the word "point" in it (i.e. 2 point 2). 173 Sampling Noise with Talkman® OPEN • • Purpose Procedure Purpose This document contains instructions for taking a noise sample for a Talkman® OPEN terminal. You may need to take a noise sample if the terminal is having trouble hearing you because of changes in the noise level in your working environment. If the terminal is having trouble with only a word or two and taking a background noise sample does not improve the terminal's recognition, you may need to retrain the word or words that the terminal is having trouble recognizing. Notes: • A noise sample is taken by having the operator repeat the digits '0' through '4'. If the terminal does not hear the operator say one of the digits, it will say, "I didn't hear you, please speak up a bit." The terminal will then have the operator repeat the digit that it couldn't hear before continuing with the rest of the noise sample. • If the terminal completes the noise sample and determines that the input volume is unacceptable, it may ask the operator to move the microphone away from his or her mouth by saying, "Please move microphone farther away from your mouth." • During a noise sample, if the terminal detects a sound that is loud enough to be considered speech and that lasts longer than two seconds, the terminal says, "Ignoring last phrase. Too long." When the terminal can no longer detect the sound, it will ask the operator to repeat the digit that just failed. This feature has been designed to handle scenarios that could adversely affect a noise sample, such as having the PA system go off while performing a noise sample. However, since the terminal must wait until the sound has ended before continuing the noise sample process, there are some situations that may require operator intervention. If the sound is caused by the start of a constant background noise that is part of the operator's normal working environment, such as the start of a freezer fan, the operator should restart the noise sample. If the sound is fairly constant but is not part of the normal working environment, such as coworkers talking, the operator should move away from the source of the sound and continue the noise sample as normal. • You must successfully complete a noise sample once the process has been initiated. If you abort the noise sample, fail the noise sample, or the noise sample times out, you will not be able to continue with your task until the sample has been completed successfully. Procedure To take a noise sample for a Talkman terminal, perform the following steps: 1. Make sure that the terminal is on and that the LED is solid green. 2. Press the red background noise button on the Talkman terminal. The LED indicator remains solid green and the terminal says, "Please keep quiet for a 174 few seconds." 3. After a pause, during which the operator should be silent, the terminal says "Please say zero." Say "Zero." 4. The terminal then says, "One." Say "One." 5. The terminal then says, "Two." Say "Two." 6. The terminal then says, "Three." Say "Three." 7. The terminal then says, "Four." Say "Four." 8. After the operator completes the steps detailed above, the terminal adjusts the settings for background noise and returns the operator to the place in the task where the operator left off. 175 Talkman® OPEN Terminals • • • Overview Procedures Specifications Overview The Talkman® OPEN terminal (referred to as the Talkman terminal) is a portable, beltmounted data collection device that allows operators to use simple voice commands to gather data or receive instructions to perform tasks such as warehouse order picking, factory floor inspection, and mobile data collection. An operator wears a Talkman terminal around the waist on a specially designed belt. A headset with an attached microphone allows the operator to hear the Talkman terminal’s instructions or questions. The microphone lets the operator talk to the Talkman terminal to request information or enter data. The Talkman terminal may ask a question that the operator can then answer, or it may give instructions to the operator. Since operators wear the Talkman terminal around the waist, they are free to use their hands to inspect items, pick product, or repair defects. The Talkman terminal offers real-time, two-way communications with a host computer across a network. Procedures • • • • • • Connecting & Disconnecting Peripherals Cradling a Talkman Terminal Turning off a Talkman Terminal Turning on a Talkman Terminal Voice & Button Controls Wearing a Talkman Terminal Specifications Weight Length Width Depth I/O ports Operating temperature Storage temperature Drop tested Humidity Under 2 lbs. Approximately 9" (23 cm) Approximately 5" (13 cm) Approximately 3" (8 cm) • one headset port (yellow) • one external audio jack two RS-232 ports (one red, one blue) 0° to 70° C -40° to 85° C To 4 feet Functional to 90% noncondensing 176 Talkman® OPEN Version and Compliance Information • • Version Regulatory Policy Compliance • Talkman® OPEN Federal Communications Commission Compliance • CE Marking & European Compliance • FCC Guidelines for Wearing a Terminal Version For version information, please consult the Help | About menu option of any Vocollect application or check the release notes that accompanied the Talkman Management Software. Software Talkman Terminal Software Terminal Manager Operator Manager Release Version Consult the release notes included with your Talkman Management Software. Consult the Help | About menu option. Consult the Help | About menu option. Regulatory Policy Compliance • • Talkman® OPEN Federal Communications Commission Compliance CE Marking & European Compliance Talkman® OPEN Federal Communications Commission Compliance This device complies with Part 15 (b) of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference; and 2. This device must accept any interference received, including interference that may cause undesired operation. 177 This product may contain one of these radio devices. See device label. Manufacturer /Device Proxim RangeLAN2 Symbol Spectrum24 Aironet Aironet Aironet Telxon Model FCC ID PC Card 6400 IMKRL21PC (7400) LA-3020-500- H9PLA3020 US PC4800 LOZ102035 PC4500 LOZ102034 PC3500 LOZ102033 Air-I/O N7RIRM900DS MN900DS Telxon LM2500 LOZ102034 Lucent ORiNOCO see below Silver The Talkman® OPEN is nominally a Class B digital device, pursuant to Part 15 of the FCC Rules. However, some radio devices may be Class A digital devices. Vocollect terminals are designed to be compliant with the rules and regulations in the locations into which they are sold and are labeled as required. Vocollect terminals are type approved and do not require the user to obtain license or authorization before using them. Any changes to Vocollect equipment not expressly approved by Vocollect could void the user's authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classes B est conforme à la norme NMB-003 du Canada. Proxim RangeLAN2 Regulatory & Compliance Information Manuf actur er Model FCC ID Notes Proxim, Inc. PC Card 6400 (7400) IMKRL21PC This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause harmful interference; and This device must accept any interference that may cause undesired operation. Symbol Spectrum24 2Mbps Regulatory & Compliance Information Manuf actur er Model FCC ID Cana da Notes Symbol Technologies, Inc. LA-3020-500-US HSPLA3020 1549 391 135A This device complies with 178 Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause harmful interference; and This device must accept any interference that may cause undesired operation. Aironet 4800 Regulatory Information Manuf actur er Model FCC ID ISC Cana da Aironet Wireless Communications, Inc. LM4800 LOZ102035 RSS/CNR-210 2311 391 115A Aironet 4500 Regulatory Information Manuf actur er Model FCC ID ISC Cana da Aironet Wireless Communications, Inc. LM4500 LOZ102034 RSS/CNR-210 2311 102 896A Aironet 3500 Regulatory Information Manuf actur er Model FCC ID ISC Cana da Aironet Wireless Communications, Inc. LM3500 LOZ102033 RSS/CNR-210 2311 102 807A Lucent 11 Mb Radio Manuf actur er Model FCC ID Cana da Notes Lucent ORiNOCO Silver 11 Mb provided with Talkman OPEN terminals na This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not 179 cause harmful interference; and This device must accept any interference that may cause undesired operation. Telxon Air-IO Regulatory Information Manuf actur er Model FCC ID ISC Cana da Telxon Air-I/O IRM900DS N7R-MN900DS CNR-210 492-102-1450A Telxon LM2500 Regulatory Information Manuf actur er Model FCC ID ISC Cana da Telxon LM2500 LOZ102034 RSS/CNR-210 2311 102 896A Part 15 (b) of the Federal Communications Commission (FCC) Rules NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. CE Marking & European Compliance Products intended for sale within the European Union are marked with the CEMark, which indicates compliance to applicable Directives and European Normes (EN) as follows. Amendments to these Directives or ENs are included. Applicable Directives • Electromagnetic Compatibility Directive 89/336/EEC • Low Voltage Directive 73/23/EEC 180 FCC Guidelines for Wearing the Terminal The Talkman terminal has been certified by the FCC only for use with a belt specifically approved by Vocollect for this device. Any other use may violate FCC rules. 181 Talkman® OPEN Voice & Button Controls Operators can control the Talkman terminal using voice commands as well as buttons on the terminal itself. • • • Changing the voice the Talkman terminal uses Repeating prompts & erasing answers Starting & finishing a shift Changing the voice the Talkman terminal uses To Button Voice Adjust pitch Adjust speed Adjust volume Choose a different speaker Round gray operator button Round gray operator button Oval gray +/ buttons Round gray operator button Adjusting Speed Talkman volume Repeating prompts & erasing answers To Button Voice Erase the last word spoken by the operator Repeat the current prompt Repeat the previous prompt, the operator's last response, and the current prompt Erase the operator's entire current response and repeat the current prompt Related Procedures Adjusting Pitch Talkman erase Adjusting Volume Choosing a Different Speaker Related Procedures Erasing Spoken Responses Talkman continue Talkman repeat Repeating Prompts Repeating Prompts Talkman back up Note: If an operator says "Talkman back up" more than once, the terminal will continue to back up to previous prompts until it reaches a point Erasing Spoken Responses & Repeating Prompts 182 where it cannot back up anymore (such as a point where data has already been transmitted to the host computer). Say again Note: If an operator says "Say again" more than once, the terminal will continue to repeat the last thing it said again and again. It will not back up any further than the previous prompt. Erase the operator's entire current response and repeat the current prompt Starting & finishing a shift To Button Turn the terminal off Turn the terminal on Load an operator Choose a task Put the terminal to sleep Wake a terminal up Retrain words Sample noise Voice Yellow play/pause button Yellow play/pause button Round gray operator button Round gray operator button Yellow play/pause button Yellow play/pause button Blue update training button Red background noise button Talkman sleep Talkman wake up Erasing Spoken Responses & Repeating Prompts Related Procedures Turning off a Talkman Terminal Turning on a Talkman Terminal Loading an Operator Template onto a Terminal Loading a Task onto a Terminal Putting a Terminal to Sleep Waking a Terminal Up Retraining a Word Sampling Noise 183 Wearing a Talkman® OPEN Terminal Before using a Talkman® OPEN terminal, you should first remove it from its cradle and insert a charged battery. To wear a Talkman terminal, perform these steps: 1. Put on a freezer cover (if applicable). 2. Mount the terminal on the belt. 3. Put on and connect a headset. 4. Connect any other peripherals (if applicable). 184 Wearing and Removing Talkman® OPEN Headsets • • Purpose Procedures Purpose This document describes the proper methods of putting on and removing headsets, as well routine maintenance for the care of headsets and microphones. For more information on headsets and microphones, refer to Talkman® OPEN Headsets, Microphones, Windscreens, & Ear Pads and Caring for Headsets & Microphones. Procedures • • Wearing the headset Removing the headset Wearing the Headset To wear a headset, perform the following steps: 1. Put the headset on and adjust the ear pad(s) to a comfortable position. 2. Place the microphone at the corner of the your mouth, about 1/4" away from the face, out of the flow of breath. The closer the microphone is to your mouth, the better the terminal will recognize your speech. Note: Make sure that there is a windscreen on the microphone. Not using a windscreen reduces the performance of the Talkman system. 3. Clip the headset wire to your collar, below and behind the ear piece connected to the wire. 4. Let the wire fall down the your back, and clip it to the belt near the terminal. 5. Locate the headset outlet on the Talkman terminal. Note that both the headset wire and the center outlet on the terminal have yellow bands around them. The outlet also has a small picture of a headset above it. 6. Line up the small red dots on the connector plate of the terminal and on the headset wire. 7. Slide the connector straight in until it locks into place (see Connecting and Disconnecting Headsets). Warning: Be careful not to twist the connector. If the pins inside the connector bend or break, the headset will not work. Removing the Headset To remove a headset, perform the following steps: 1. Grasp the ridges on the metal part of the connector--not the wire itself--and pull straight out (see Connecting and Disconnecting Headsets). Warning: Be careful not to twist the connector as you pull. 2. Unclip the headset wire from your collar and belt. 3. Being careful with microphone boom, remove the headset from your head. 185 Checking a Terminal's Status • • Purpose Procedure Purpose This document explains how to check a particular Talkman® T2 terminal's status information. This information includes the current date, current time, current operator, current task, and battery level. Procedure To check the status of a particular terminal, perform the following steps: 1. Make sure the terminal is on or sleeping. The LED indicator should be either solid green or blinking green. 2. Press the operator button. The terminal says, "Current operator is (operator name). Select menu item." 3. Press the +/ buttons until the terminal says, "Terminal status." Then, press the operator button. Note: Terminal Status is the eighth menu item in the list, assuming that the + button is used to scroll through the options. However, it is also the first menu item in the list if you scroll through the options backward by pressing the button. 4. When the Terminal Status menu option is selected, the terminal says, "Today's date is (current date) and it's (current time). The current operator is (current operator name). The current task is (current task name). The battery level is at (#) percent of full capacity." 186
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