Volvo VCNA Warranty Manual Week 1220 2013

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Vo lvo Cars of North America, LLC

Rockleigh, New Jersey

Volvo Cars of Canada Corp.

North York, Ontario

http://www.volvocars.com/us

http://www.volvocanada.com

2013 Warranty and Maintenance Records Information

WTY 570.11.11 Rev. 11/11

Printed in USA

2013 U.S.A./Canada

WARRANTY AND MAINTENANCE RECORDS INFORMATION

QUALITY - SAFETY - DURABILITY - VALUE

The Volvo organization welcomes you to the Volvo family and thanks you

for purchasing your new Volvo.

From Design, Engineering, and Manufacturing to support activities in Parts,

Service, and Sales, high standards have been set to help unsure your satis-

faction and pride as an owner of a Volvo.

The warranties described in this booklet assure you that we stand behind

our products and services. To help protect your investment, please pay

close attention to the section describing owner's responsibilities for proper

service and maintenance.

Your Owner's Manual fully explains the functions, operation and comfort

features of your Volvo. It should be reviewed by you and others who may

have occasion to drive your Volvo.

We wish you many years of safe and pleasurable driving in your new Volvo.

VCNA warranty manual week 1220.book Page 1 Wednesday, April 4, 2012 11:44 AM

Service and maintenance

Customer Support and Assistance.............. 6

Mediation/Arbitration Program (for Canada

only).............................................................. 7

2013 Service and Maintenance

Requirements............................................... 8

Fuel Requirements ..................................... 10

Engine oil.................................................... 12

Turbocharger Operating Tips ..................... 13

Maintenance Service Operations............... 14

Maintenance/Service Records................... 17

Brake Fluid Changes.................................. 23

Speedometer/Odometer Replacement...... 25

Volvo Ownership Change Request

(U.S. only)................................................... 26

Volvo Owner Information Update Request

(Canada only) ............................................. 28

Overseas Operations ................................. 30

Warranty

Volvo’s 2013 New Vehicle Warranties At-A-

Glance........................................................ 34

Things You Should Know About Your Volvo

Warranties .................................................. 35

Volvo’s 2013 New Vehicle Limited Warranty-

U.S./New Vehicle

Warranty-Canada....................................... 37

Limitations and Disclaimers ....................... 41

Genuine Volvo Replacement Parts and

Accessories, Limited

Warranty–U.S./Warranty–Canada .............. 42

Volvo’s Corrosion Protection, Limited

Warranty–U.S./Warranty–Canada .............. 44

Seat belts and Supplemental Restraint

Systems, Limited Warranty - U.S./Warranty -

Canada....................................................... 46

Seat belts: "Something We Believe In" ...... 47

Emissions Warranties - U.S. and Canada.. 48

2013 Emission Warranty Parts List - Federal -

U.S. and Canada........................................ 53

Retailer Certification (For ID Only) - U.S. .. 55

California Emission Warranties .................. 56

Volvo’s Emission System Warranty............ 58

Inspection Program.................................... 61

Limitations and Disclaimers ....................... 63

2013 Model Year Emission Parts List ........ 64

Partial Zero Emissions Vehicles ................. 65

VCNA warranty manual week 1220.book Page 3 Wednesday, April 4, 2012 11:44 AM

Customer Support and Assistance............................................................ 6

Mediation/Arbitration Program (for Canada only) ...................................... 7

2013 Service and Maintenance

Requirements............................................................................................. 8

Fuel Requirements ................................................................................... 10

Engine oil.................................................................................................. 12

Turbocharger Operating Tips ................................................................... 13

Maintenance Service Operations............................................................. 14

Maintenance/Service Records................................................................. 17

Brake Fluid Changes................................................................................ 23

Speedometer/Odometer Replacement.................................................... 25

Volvo Ownership Change Request

(U.S. only)................................................................................................. 26

Volvo Owner Information Update Request (Canada only) ....................... 28

Overseas Operations ............................................................................... 30

VCNA warranty manual week 1220.book Page 4 Wednesday, April 4, 2012 11:44 AM

SERVICE AND MAINTENANCE

VCNA warranty manual week 1220.book Page 5 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Customer Support and Assistance

General Information

Your satisfaction with Volvo products and

services is of prime importance. Volvo takes

pride in producing a quality vehicle, and our

efforts are supported by a strong retailer net-

work. Should you have any questions con-

cerning service or your Volvo’s performance,

your retailer will be happy to answer them for

you.

We suggest you keep records of all your in-

teractions with the retailer referencing main-

tenance and repair to your vehicle:

• Dates of conversations and with whom

•Invoices

• Maintenance Records

• Repair Orders

If, however, a situation arises that you believe

has not been addressed to your satisfaction,

we ask that you take the following steps:

1. Discuss the matter with the appropriate

department manager at the retail facility

(Service Manager, Parts Manager, etc.).

Explain exactly what caused the problem

and ask what action will be taken. If the

matter remains unresolved after a reason-

able length of time, then

2. Discuss the matter with the General

Manager, explaining what occurred in

Step #1.

3. If the concern has still not been ad-

dressed to your satisfaction, please

contact Volvo’s Customer Care Center.

You may contact us via phone, mail or

e-mail. The Customer Care Center will

need the following information from you:

• Your name, address, and daytime tele-

phone number

• Vehicle Identification Number (found on

your Vehicle Registration Card, Vehicle

Certificate of Ownership, and located on

the upper left corner of the dashboard)

• Date of purchase and current mileage

• Retailer’s name (Selling and/or Servicing

Retail Facility)

• Description of the problem

NOTE

In the U.S. -

In certain states, the consumer may be re-

quired to provide written notice of an al-

leged nonconformity to Volvo. In certain

states, Volvo may be required to notify the

consumer if the consumer is required to first

resort to an informal dispute procedure.

In the U.S., contact:

Volvo Cars of North America, LLC

Customer Care Center

1 Volvo Drive

Rockleigh, NJ 07647-0914

1-(800)-458-1552

customercare@volvocars.com

www.volvocars.com/us

In Canada, contact:

Volvo Cars of Canada Corp.

Customer Relations Department

175 Gordon Baker Road

North York, Ontario. M2H 2N7

1-(800)-663-8255

customerrelations@volvocars.com

www.volvocars.ca

VCNA warranty manual week 1220.book Page 6 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Mediation/Arbitration Program (for Canada only)

If you feel that the efforts by Volvo and the re-

tailer to resolve a factory-related vehicle ser-

vice concern have been unsatisfactory, Volvo

Cars of Canada Corp. participates in an im-

partial third party mediation/ arbitration pro-

gram administered by the Canadian Motor

Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward

alternative to resolve a disagreement when

all other efforts to produce a settlement have

failed. This procedure is without cost to you

and is designed to eliminate the need for

lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-par-

ty arbitrators conduct hearings at mutually

convenient times and places in an informal

environment. These impartial arbitrators re-

view the positions of the parties, make deci-

sions and, where appropriate, render awards

to resolve disputes. CAMVAP decisions are

fast, fair and final as the arbitrator's award is

binding on both you and Volvo Cars of Cana-

da Corp. The CAMVAP services are available

in all Canadian territories and provinces. For

more information, without charge or obliga-

tion, call your CAMVAP provincial adminis-

trator directly at 1-800-207-0685, or visit

their website at www.camvap.ca.

VCNA warranty manual week 1220.book Page 7 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

2013 Service and Maintenance Requirements

Customer Preparation Service

Your Volvo has received a comprehensive

Customer Preparation Service. Your retail fa-

cility has performed a Customer Preparation

Service which includes a complete inspec-

tion and servicing of your vehicle. The Cus-

tomer Preparation Service (CPS) is a key part

of a comprehensive maintenance schedule

developed by Volvo for your vehicle.

Oil and Filter Change Interval

The correct oil and filter interval is every

10.000 miles = 16,000 km or 12 months

WHICHEVER COMES FIRST. For service in-

tervals beyond 150,000 miles / 240,000 kilo-

meters, please consult your authorized Volvo

retailer.

Cabin Air Filter All Models

• Replacement every 20,000 miles (32,000

km)

• Replace at least once a year or more often

in heavy traffic and dirty/dusty areas.

Maintenance Scheduling

Maintenance intervals have usually been de-

termined by accumulated mileage. As driving

conditions and operational demands differ,

these factors have a major influence on rou-

tine maintenance. For these reasons Volvo

recommends that your maintenance sched-

ule services and oil filter changes be based

on a combination of time and mileage.

All vehicles except XC90

The Text Window in the instrument panel will

display a message when vehicle mainte-

nance is required.

1st display when maintenance interval is

near: "Book time for maintenance"

2nd display when maintenance is required:

"Time for regular maintenance"

3rd display when maintenance is overdue:

"Maintenance overdue"

XC90

The message "Time for regular maintenance"

will display when the maintenance interval

has been reached.

The MINIMUM SCHEDULED MAINTE-

NANCE, for which you are responsible, be-

gins at 10.000 miles = 16,000 km or every 12

months whichever comes first.

Volvo recommends that you bring your vehi-

cle in for service at least once a year regard-

less of mileage. For service intervals beyond

150,000 miles / 240,000 kilometers, consult

your authorized Volvo retailer.

A maintenance Service Operations Chart, on

page 14, details these service requirements.

They are listed by engine type with required

emission related service indicated.

Service Support

Discuss your vehicle's special servicing

needs with your Volvo Retail Facility's Ser-

vice Staff. They can tailor a maintenance pro-

gram based on your requirements. Your Vol-

vo Retailer has access to the latest up-to-

date technical information, special tools, and

advanced training for their technicians. This

support is an important advantage to you,

the Volvo owner, as systems become more

sophisticated and intricate.

Servicing your Volvo should be done at your

convenience. Therefore, plan to make your

appointments ahead of time so that your re-

tailer can schedule the right personnel and

equipment to be available for the work your

Volvo requires.

Should you have any questions concerning

service, parts, or warranty coverage, your

Volvo retailer will be happy to answer them

for you. Should you require additional infor-

mation, they can further assist you by con-

tacting Volvo's Regional personnel for clarifi-

cation.

VCNA warranty manual week 1220.book Page 8 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

2013 Service and Maintenance Requirements

Remember - you should always exercise

your right to:

• Receive an estimate of costs before any

repair work is performed;

• Receive prior notification of any additional

repairs;

• Receive a copy of the repair order, includ-

ing those for warranty repairs;

• Review repairs completed under warranty.

Servicing

Items you should check at regular mainte-

nance intervals and periodically when re-

fueling:

• Engine oil level

• Coolant level

• Washer fluid

• Tire inflation pressure

• Brake and clutch system fluid levels

• Exterior lights (headlights, turn-signals,

etc.)

VCNA warranty manual week 1220.book Page 9 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Fuel Requirements

Octane Rating

MINIMUM

Typical pump octane label

Volvo recommends premium fuel for best

performance, but using 87 octane1 or above

will not affect engine reliability.

Volvo engines are designed to achieve rated

horsepower, torque, and fuel economy per-

formance using premium 91 octane fuel. In

demanding conditions, such as operating the

vehicle in hot weather, towing a trailer, or

driving for extended periods at higher alti-

tudes than normal, it may be advisable to

switch to higher octane fuel (91 or higher) or

to change gasoline brands to fully utilize your

engines capacity, and for the smoothest pos-

sible operation.

Fuel Formulations

Do not use gasoline that contains lead as a

knock inhibitor, and do not use lead addi-

tives. Besides damaging the exhaust emis-

sion control systems on your vehicle, lead

has been strongly linked to certain forms of

cancer.

Many fuels contain benzene as a solvent. Un-

burned benzene has been strongly linked to

certain forms of cancer. If you live in an area

where you must fill your own gas tank, take

precautions. These may include:

• standing upwind away from the filler noz-

zle while refueling

• refueling only at gas stations with vapor

recovery systems that fully seal the mouth

of the filler neck during refueling

• wearing neoprene gloves while handling a

fuel filler nozzle.

Use of Additives

With the exception of gas line antifreeze dur-

ing winter months, do not add solvents,

thickeners, or other store-bought additives to

your vehicle's fuel, cooling, or lubricating

systems. Overuse may damage your engine,

and some of these additives contain organi-

cally volatile chemicals. Do not needlessly

expose yourself to these chemicals.

Deposit control gasoline (detergent

additives)

Volvo recommends the use of detergent gas-

oline to control engine deposits. Detergent

gasoline is effective in keeping injectors and

1AKI (ANTI KNOCK INDEX) is an average of the

Research Octane Number (RON) and the Mo-

tor Octane Number (MON), MON+RON/2.

G028920

NOTE

When switching to higher octane fuel or

changing gasoline brands, it may be neces-

sary to fill the tank more than once before a

difference in engine operation is noticeable.

WARNING

Never carry a cell phone that is switched

on while refueling your vehicle. If the phone

rings, this may cause a spark that could ig-

nite gasoline fumes, resulting in fire and in-

jury.

WARNING

Carbon monoxide is a poisonous, colorless,

and odorless gas. It is present in all exhaust

gases. If you ever smell exhaust fumes in-

side the vehicle, make sure the passenger

compartment is ventilated, and immediately

return the vehicle to a trained and qualified

Volvo service technician for correction.

VCNA warranty manual week 1220.book Page 10 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Fuel Requirements

intake valves clean. Consistent use of depos-

it control gasolines will help ensure good

drivability and fuel economy. If you are not

sure whether the gasoline contains deposit

control additives, check with the service sta-

tion operator.

Unleaded fuel

Each Volvo has a three-way catalytic con-

verter and must use only unleaded gasoline.

U.S. and Canadian regulations require that

pumps delivering unleaded gasoline be la-

belled "UNLEADED". Only these pumps have

nozzles which fit your vehicle's filler inlet. It is

unlawful to dispense leaded fuel into a vehi-

cle labelled "unleaded gasoline only". Lead-

ed gasoline damages the three-way catalytic

converter and the heated oxygen sensor sys-

tem. Repeated use of leaded gasoline will

lessen the effectiveness of the emission con-

trol system and could result in loss of emis-

sion warranty coverage. State and local vehi-

cle inspection programs will make detection

of misfueling easier, possibly resulting in

emission test failure for misfueled vehicles.

Gasoline containing alcohol and

ethers (oxygenated fuels)

Some fuel suppliers sell gasoline containing

"oxygenates" which are usually alcohols or

ethers. In some areas, state or local laws re-

quire that the service pump be marked indi-

cating use of alcohols or ethers. However,

there are areas in which the pumps are un-

marked. If you are not sure whether there is

alcohol or ethers in the gasoline you buy,

check with the service station operator. To

meet seasonal air quality standards, some

areas require the use of "oxygenated" fuel.

Methanol

Do not use gasolines containing methanol

(methyl alcohol, wood alcohol). This practice

can result in vehicle performance deteriora-

tion and can damage critical parts in the fuel

system. Such damage may not be covered

under the New Vehicle Limited Warranty.

Volvo allows the use of the following "oxy-

genated" fuels; however, the octane ratings

listed on page 10 must still be met.

Alcohol – Ethanol

Fuels containing up to 10% ethanol by vol-

ume may be used. Ethanol may also be re-

ferred to as Ethyl alcohol, or "Gasohol."

Ethers – MTBE

Fuels containing up to 15% MTBE may be

used.

NOTE

Volvo does not recommend the use of ex-

ternal fuel injector cleaning systems.

NOTE

Some U.S. and Canadian gasolines contain

an octane enhancing additive called me-

thyl-cyclopentadienyl manganese tricarbo-

nyl (MMT). If such fuels are used, your

Emission Control System performance may

be affected, and the Check Engine Light

(malfunction indicator lamp) located on your

instrument panel may light. If this occurs,

please return your vehicle to an authorized

Volvo retailer for service.

VCNA warranty manual week 1220.book Page 11 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Engine oil

Oil specifications

Only full synthetic oil meeting ACEA A5/B5

requirements should be used. Lower quality

oils may not offer the same engine perfor-

mance or engine protection.

Volvo recommends Castrol.

Oil additives must not be used.

Oil viscosity

Incorrect viscosity oil can shorten engine life

under normal use. SAE 5W-30 will provide

good fuel economy and engine protection.

See the viscosity chart.

Viscosity chart

Extreme engine operation

SAE 0W-30 oil meeting ACEA A5/B5 require-

ments is recommended for driving in areas

with sustained low temperatures.

IMPORTANT

Only full synthetic oil meeting ACEA A5/B5

requirements should be used. Lower quality

oils may not offer the same engine perfor-

mance or engine protection.

VCNA warranty manual week 1220.book Page 12 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Turbocharger Operating Tips

In order to maximize the efficiency and oper-

ation of your vehicle, the following points

should be observed:

1. Oil change and filter replacement every

10,000 miles/16,000 km, or at a time inter-

val based on the type of driving and

conditions as detailed in your Owner's

Manual. You should maintain a record of

these services (repair order receipts).

2. Do not use engine oil additives as

they may adversely affect the engine.

Before switching off the engine, let it operate

at idle for a short time to allow the spinning of

the turbocharger compressor's turbine vanes

to slow. After hard driving, this idle time

should last a couple of minutes, during which

the vanes will slow and the compressor will

cool down while still receiving oil lubrication.

If the turbine vanes are spinning at high

speeds when the engine is switched off,

there is a great risk of heat damage and/or

turbine seizure due to lack of lubrication.

Do not race the engine just prior to

switching off!

IMPORTANT

Never race the engine immediately after

starting. Oil flow may not reach some lubri-

cating points fast enough to prevent turbo-

charger damage.

VCNA warranty manual week 1220.book Page 13 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance Service Operations

Service operation Schedule of services

All 2013 Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240

Engine

Engine oil and filter, replace X X X X X X X X X X X X X X X

Engine/Transmission/ Timing gear check for leaks1X X X X X X X

Service Reminder Indicator (SRI), reset X X X X X X X X X X X X X X X

Fuel lines and fuel filter, check for leakage and damage X X X

Fuel filter, replace2X

Exhaust system/check for leakage, mounting X X X X X X X X X X

Engine Air cleaner (ACL), clean the air cleaner housing/replace

filter (engine codes 61/67/94/95)3

X X X

Engine Air cleaner (ACL), clean the air cleaner housing/replace

filter (engine code 90)3X X X X X

Spark plugs/ replace X X

Coolant level, check/adjust X X X X X X X X X X X X X X X

Engine coolant check & adjust antifreeze rating & anti-corrosion

agent X X X X X X X

Alternator rubber sleeve, replace (engine code 90 for S60/

XC60/XC70/S80. Engine code 94 for XC60/XC70/S80. Engine

code 95 for XC60/XC70/S80/XC90)4

Accessory drive belt, belt tensioner, idler puller & locating pin

coupling between servo pump & coolant pump, replace (engine

code 95 - XC90.)5

Accessory drive belt, belt tensioner & idler puller, replace

(engine codes 90/94/95 for S60/XC60/XC70/S80.)5X

Accessory drive belt and tensioner, replace (engine codes 61

for S60 and engine code 67 for C30/C706

Timing belt, belt tensioner and idler pulley, replace (engine

code 61 for S60 and engine code 67 for C30/C70)6X

1In the event of a leak from the transmission, check the oil level.

2XC90 engine VIN code 95 only.

3May be necessary to change more frequently when driving in dusty/dirty areas.

4Replace at 150,000 miles/240,000 kilometers or 15 years, whichever occurs first.

5Replace at 150,000 miles/240,000 kilometers or 10 years, whichever occurs first.

6Replace at 120,000 miles/192,000 kilometers or 10 years, whichever comes first.

VCNA warranty manual week 1220.book Page 14 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance Service Operations

Service operation Schedule of service

All 2013 Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240

Steering, Front and Rear Suspension

Power steering fluid level, check/adjust1X X X X X X X X X X X X X X X

Steering/front suspension, check for wear according to: Wheel

angles check X X X X X X X X X X

Rear suspension, check for wear according to: Wheel angles

check X X X X X X X X X X

Transmission, Driveshaft and Differential

Automatic transmission fluid level, check/adjust2X X X

Final drive/bevel gear, visual inspection (AWD models only)3XXXXXXX

Driveshaft joints, check for wear/play XXXXX

Driveshafts, check rubber boots X X X X X X X X X X

Propeller shaft, pilot bearing and universal joints, check wear

(AWD models only) X X X X X X X X X X

Clutch fluid check & adjust (manual transmission only) X X X X X X X X X X X X X X X

Controls and Lighting

Washer fluid level, check/adjust X X X X X X X X X X X X X X X

Check all wiper blades and washers for headlights and

windshields for function and signs of wear X X X X X X X X X X X X X X X

1No power steering fluid check on C30 and C70 models.

2Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/

80,000 kilometers, only on vehicles used for towing, or when a message appears in the instrument panel text window.

3Only check the level if there is leakage.

VCNA warranty manual week 1220.book Page 15 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance Service Operations

Service operation Schedule of service

All 2013 Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240

Body

Cabin air filter, replace1X X X X X X X

Inspect convertible hardtop (C70 only) X X X X X X X

Clean inside of windshield in front of camera (vehicles with

camera for collision warning) X X X X X X X X X X X X X X X

Brake System

Brake fluid level, check & adjust X X X X X X X X X X X X X X X

Brake fluid, replace2X X X X

Parking brake, check/adjust X X X X X X X

Brake pads/discs, check X X X X X X X X X X X X X X X

Brake hoses and lines, check for damage/leaks X X X

Wheels and Tires

Wheels and tires, check pressure, wear and condition X X X X X X X X X X X X X X X

Tire inflator kit3

Spare tire check for damage, wear, and tire pressure4X X X

Check and replace parts or software, as required by Volvo Cars

of North America, LLC, that are covered under the terms of the

Volvo New Car Warranty.

1Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.

2Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates - every one year) at owner's request.

3Check expiration date label every four years for replacement date on vehicles with this equipment.

4Check spare tire pressure every two years or every 40,000 miles/64,000 kilometers.

VCNA warranty manual week 1220.book Page 16 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

A Word About Your Service Records

The following pages contain the service inter-

val records section. After each service is per-

formed, your authorized Volvo retailer will

validate the appropriate record section by

entering the date serviced, mileage, repre-

sentative signature, and the retailer stamp.

Volvo Genuine Parts...Keep Your Volvo

a Volvo

Regardless of where you service your Volvo,

make sure Volvo Genuine Parts are used to

assure the safety and high quality of your ve-

hicle.

From oil filters to replacement lamps, from

complete assemblies to useful accessories,

all Volvo Genuine Parts are rigorously tested

to ensure the reliability and durability you

have come to expect from Volvo products.

You won't have to worry about compromis-

ing the special safety features originally built

into your Volvo when you insist on using only

Volvo Genuine Parts for all service, mainte-

nance, and repairs performed on your vehi-

cle.

Volvo Genuine Parts are available at autho-

rized Volvo retailers located throughout

North America. Experienced and knowledge-

able people will help you be certain that your

Volvo remains a Volvo.

NOTE

It is your responsibility, and extremely im-

portant for you to retain documentation of

all service or warranty repairs to your Volvo

(including work performed by you as well as

by non-authorized repair facility), in the

event that questions regarding warranty

coverage arise.

VCNA warranty manual week 1220.book Page 17 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 1

10,000/16,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 2

20,000/32,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 3

30,000/48,000

VCNA warranty manual week 1220.book Page 18 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 4

40,000/64,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 5

50,000/80,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 6

60,000/96,000

VCNA warranty manual week 1220.book Page 19 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 7

70,000/112,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 8

80,000/128,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 9

90,000/144,000

VCNA warranty manual week 1220.book Page 20 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 10

100,000/160,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 11

110,000/176,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 12

120,000/192,000

VCNA warranty manual week 1220.book Page 21 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Maintenance/Service Records

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 13

130,000/208,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 14

140,000/224,000

Carried out

miles/km _______________________________

Date ___________________________________

Mileage ________________________________

Retailer Authorized Signature

_______________________________________

Retailer Stamp

Stamp

Maintenance Service No. 15

150,000/240,000

VCNA warranty manual week 1220.book Page 22 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Brake Fluid Changes

Carried out

Date

Odometer reading

Service Manager´s Signature

Retailer Stamp

Stamp

3rd Year

Carried out

Date

Odometer reading

Service Manager´s Signature

Retailer Stamp

Stamp

6th Year

Carried out

Date

Odometer reading

Service Manager´s Signature

Retailer Stamp

Stamp

9th Year

VCNA warranty manual week 1220.book Page 23 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Brake Fluid Changes

Carried out

Date

Odometer reading

Service Manager´s Signature

Retailer Stamp

Stamp

12th Year

VCNA warranty manual week 1220.book Page 24 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Speedometer/Odometer Replacement

Should it be necessary to have a speedome-

ter/odometer replaced, information regarding

this replacement must be recorded in the

space provided on this page. (In some

states/provinces, legislation has been

passed requiring this record.)

Speedometer/Odometer Replacement Record

Date Odometer reading at the time of

replacement Retailer code Retailer signature

VCNA warranty manual week 1220.book Page 25 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Volvo Ownership Change Request (U.S. only)

Just a click away

Visit volvocars.us/register to register as a Volvo owner. You will have immediate access to useful resources and also receive product information

and special offers in the future. It’s a simple way to stay informed and get even more out of your Volvo experience.

If you don’t have access to the internet, please complete and mail the card below.

Please print clearly:

First Name........................................................ Initial......... Last Name..............................................................................................................

Street Address................................................................................................................................... Apt/Unit.........................................................

City................................................................................................................................................... State........... ZIP....................

E-mail..........................................................................................................................................................................................................

Provide your e-mail address to receive information and offers from Volvo by e-mail. Your information may be shared with Volvo Retailers. Volvo does not provide personal

information about you to unrelated companies for their independent use. Volvo does not sell, trade or disclose your contact information to independent third parties for

their independent use without your permission.

Please provide the Volvo VIN (Vehicle Identification Number). Your vehicle’s VIN is located on the top left-hand side of the dashboard (top center

on XC90) or can be found on the vehicle registration card. Ownership changes cannot be processed without this information.

YV..................................................................... Model............................................................... Model Year....................................................

Volvo VIN (17 digits)

VCNA warranty manual week 1220.book Page 26 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

VOLVO CARS OF NORTH AMERICA, LLC.

VOLVO CUSTOMER CARE CENTER

1 VOLVO DRIVE

PO Box 914

ROCKLEIGH, NEW JERSEY 07647

PLACE

STAMP

HERE

VCNA warranty manual week 1220.book Page 27 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Volvo Owner Information Update Request (Canada only)

CANADA OWNERSHIP CHANGE

__________________________________________ ________ ___________________________________________

First Name Initial Last name

_______________________________________________________________ ___________________

Street Address Apt/Unit

________________________________ ____________________________ _______________ ______________________________________________________

City Province ZIP Phone

To make an ownership change, the VIN is required below. The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.

Y V ______________ _____________ ______________________

VIN (Vehicle Identification Number) Model Year Purchase date

___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___

CANADA ADDRESS CHANGE

New address

__________________________________________ ________ ___________________________________________

First Name Initial Last name

_______________________________________________________________ ___________________

Street Address Apt/Unit

________________________________ ____________________________ _______________ ______________________________________________________

City Province ZIP Phone

The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.

Y V ______________ _____________ ______________________

VIN (Vehicle Identification Number) Model Year Purchase date

Old address (This information is used by Volvo to update with your new address above:)

__________________________________________ ________ ___________________________________________

First Name Initial Last name

_______________________________________________________________ ___________________

Street Address Apt/Unit

________________________________ ____________________________ _______________ ______________________________________________________

City Province ZIP Phone

Provide E-mail address to receive product

information and special offers from Volvo:

______________________________________

E-mail address:

Provide E-mail address to receive product

information and special offers from Volvo:

______________________________________

E-mail address:

Language preference:

English

French

VCNA warranty manual week 1220.book Page 28 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

ATTN CUSTOMER SERVICE DEPARTMENT

VOLVO CARS of CANADA CORP.

175 GORDON BAKER RD.

NORTH YORK ONT M2H2N7

PLACE

STAMP

HERE

VCNA warranty manual week 1220.book Page 29 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

Overseas Operations

General information

The warranties provided in this booklet are

for 2013 Volvo passenger vehicles built to

U.S. or Canadian specifications sold by Vol-

vo Cars of North America, LLC or Volvo Cars

of Canada Corp. and normally operated and

registered in any of the 50 states of the U.S.,

the District of Columbia, any territories or

commonwealths of the United States, or any

territories or provinces of Canada. Volvo Car

Corporation is responsible for meeting the

warranty obligations set forth in the 2013

Warranty and Maintenance Records Informa-

tion Manual.

Travel Outside of the U.S. and Canada

Should warranty repairs be required while

you are temporarily abroad, bring your Volvo

to any authorized Volvo retailer for repairs.

These repairs will be covered under the Volvo

Cars of North America, LLC New Vehicle

Limited Warranty or the Volvo Cars of Cana-

da Corp. New Vehicle Warranty.

Registration Outside of the U.S. or

Canada

If you register your U.S. or Canadian specifi-

cation vehicle outside of the 50 states of the

U.S., the District of Columbia, or the territo-

ries or provinces of Canada, the New Vehicle

Limited Warranty (U.S.) or New Vehicle War-

ranty (Canada) will still apply, only if the vehi-

cle was originally registered in the U.S. or

Canada.

Tourist and Diplomat Sales

U.S. and Canadian specification vehicles

sold by Volvo OSD for ultimate use in the

U.S. or Canada and operating abroad are

covered by the Volvo Cars of North America,

LLC New Vehicle Limited Warranty or the

Volvo Cars of Canada Corp. New Vehicle

Warranty.

VCNA warranty manual week 1220.book Page 30 Wednesday, April 4, 2012 11:44 AM

02 Service and maintenance

VCNA warranty manual week 1220.book Page 31 Wednesday, April 4, 2012 11:44 AM

Volvo’s 2013 New Vehicle Warranties At-A-Glance ................................. 34

Things You Should Know About Your Volvo Warranties .......................... 35

Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle

Warranty-Canada ..................................................................................... 37

Limitations and Disclaimers ..................................................................... 41

Genuine Volvo Replacement Parts and Accessories, Limited

Warranty–U.S./Warranty–Canada ............................................................ 42

Volvo’s Corrosion Protection, Limited

Warranty–U.S./Warranty–Canada ............................................................ 44

Seat belts and Supplemental Restraint Systems, Limited Warranty - U.S./

Warranty - Canada ................................................................................... 46

Seat belts: "Something We Believe In" .................................................... 47

Emissions Warranties - U.S. and Canada................................................ 48

2013 Emission Warranty Parts List - Federal - U.S. and Canada............ 53

Retailer Certification (For ID Only) - U.S. ................................................ 55

California Emission Warranties ................................................................ 56

Volvo’s Emission System Warranty .......................................................... 58

Inspection Program.................................................................................. 61

Limitations and Disclaimers ..................................................................... 63

2013 Model Year Emission Parts List....................................................... 64

Partial Zero Emissions Vehicles ............................................................... 65

VCNA warranty manual week 1220.book Page 32 Wednesday, April 4, 2012 11:44 AM

WARRANTY

VCNA warranty manual week 1220.book Page 33 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s 2013 New Vehicle Warranties At-A-Glance

New Vehicle Limited Warranty (U.S.) New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers

Battery Warranty14 years/50,000 miles/80,000 kilometers Full Coverage

Adjustments 1 year/12,000 miles/20,000 kilometers

Genuine Volvo Replacement Parts22 years/unlimited mileage/kilometers

Seat belts and S.R.S. 5 years/unlimited mileage/kilometers

Corrosion Protection 12 years/unlimited mileage/kilometers

Emission Defects and Performance, U.S./Canada

Short-Term3

Long-Term

2 years/24,000 miles/40,000 kilometers

8 years/80,000 miles/130,000 kilometers

California Emissions Warranty -

California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, Oregon, Pennsyl-

vania, Rhode Island, Vermont and Washington

Performance3

Defects Short-Term3

Defects Long-Term

3 years/50,000 miles

7 years/70,000 miles

Partial Zero Emissions Vehicles

Emissions Defects and Performance Model year 2013 vehicles with engine VIN code 94 sold and registered in California,

Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Rhode Island or

Vermont are classified as Partial Zero Emissions (PZEV) vehicles.

PZEV vehicles have a defects and performance emissions warranty on all emissions

components for fifteen (15) years or

150,000 miles, whichever occurs first.

1Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered under the one year 12,000 mile/20,000 kilometer adjustment warranty

2Genuine Volvo accessories installed as retailer options, that are purchased as part of the new car sale, are covered for four (4) years or 50,000 miles/80,000

kilometers, whichever occurs first. If purchased and installed by a Volvo retailer after the vehicle is retailed, the warranty is for the remaining period of the new car

warranty or two (2) years, whichever is greater.

3Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.

VCNA warranty manual week 1220.book Page 34 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Things You Should Know About Your Volvo Warranties

Where Volvo Warranties Apply

The Warranties described in this booklet ap-

ply to new 2013 model year Volvo passenger

vehicles used for non-commercial purposes

(i.e., personal/family use). The vehicle must

have been originally sold by Volvo Cars of

North America, LLC,1 or Volvo Cars of Cana-

da Corp.1 and registered and operated in any

of the 50 states of the U.S., the District of Co-

lumbia, any territories or commonwealths of

the United States, or any territories or prov-

inces of Canada. Any remaining portion of

the warranties is fully transferable to subse-

quent owners free-of-charge.

Previously Owned Volvos

If you have purchased a previously owned

Volvo and the New Vehicle Warranty has not

expired, you are entitled to the remaining

portion of that warranty. Please refer to pag-

es 26 and 28 of this booklet for information

on how to provide the changed ownership in-

formation.

Warranty Repairs

Warranty repairs which are required as a re-

sult of defects in material or workmanship,

and are brought to the attention of an autho-

rized Volvo retailer by an owner, will be per-

formed by an authorized Volvo retailer only at

no charge during the warranty period.

To obtain repairs under warranty, contact an

authorized Volvo retailer and explain the con-

dition. We recommend your selling retail fa-

cility as they are most familiar with your car,

its service history, and your driving habits.

Have the maintenance records section of this

booklet and service records available.

Diagnosis and evaluation of the symptoms

and conditions will be made by any autho-

rized Volvo retailer.

Only repairs/diagnosis deemed by the retail-

er to be covered under warranty will be made

within a reasonable period of time during

normal business hours. Parts will be re-

paired or replaced by an authorized Volvo

retailer only, using genuine Volvo new or

remanufactured parts or software, at Vol-

vo's discretion. These are the recommend-

ed parts for your Volvo. They meet the same

design and quality standards as those com-

ponents originally installed in your vehicle. All

parts replaced will become the property of

Volvo for technical material analysis or other

usage.

Repairs required because of damage, mis-

use, abuse, collision, normal wear and tear,

incomplete or improper maintenance are not

covered by the warranties. Also, specific

items noted within each section of the war-

ranties under "What Is Not Warranted" are

excluded and will not be considered.

Owner’s Responsibilities:

Maintenance/Servicing

You are responsible for the following mainte-

nance requirements:

• The operation, maintenance, and care of

your Volvo according to the instructions

and requirements listed in your Owner's

Manual and Warranty and Maintenance

Records Information booklet.

• The parts/systems which require seasonal

servicing or replacement at recommended

maintenance intervals, such as (but not

limited to) tune-ups, air conditioning re-

charge, cleaning, polishing, lubricants,

and replacement of consumable and wear

items.

• The cost of parts and/or labor for required

maintenance services including (without

limitation), items listed for your model's

initial service and subsequent mainte-

nance service intervals.

1Volvo Cars of North America, LLC, Volvo Cars

of Canada Corp. are sometimes referred to in

this booklet as “Volvo.” All such references to

“Volvo” are intended to refer to Volvo Car Cor-

poration, Volvo Cars of North America, LLC,

and/or Volvo Cars of Canada Corp.

VCNA warranty manual week 1220.book Page 35 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Things You Should Know About Your Volvo Warranties

• Keeping a copy of all repair orders and

receipts as well as a record of all mainte-

nance services performed. Records of

these services will be required for sub-

stantiation of proper maintenance.

When You Take Delivery

Defect or damage to paint, sheet metal, up-

holstery, or other appearance items that may

occur prior to delivery usually are corrected

during the inspection process at the assem-

bly plant and the retailer facility. In the event

you find any of these concerns when you re-

ceive your vehicle, notify your retailer without

delay.

Production Changes

Volvo reserves the right to make changes in

or additions to passenger cars manufactured

and/or sold by Volvo at any time without in-

curring any obligation to make the same or

similar changes to passenger cars previously

manufactured or sold by Volvo.

Maintenance & Servicing

It is recommended that you use your autho-

rized Volvo retailer for maintaining and ser-

vicing your vehicle. Your Volvo retailer em-

ploys factory trained technicians and is fo-

cused on offering you the best overall experi-

ence with your new Volvo product.

Additionally your authorized Volvo retailer is

prepared to make sure that any revisions or

upgrades, as required by Volvo, will be per-

formed on your vehicle. (This excludes up-

grades of a cosmetic nature which are made

to the car over time. See also "Production

Changes").

VCNA warranty manual week 1220.book Page 36 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada

What Is Warranted

Volvo warrants that repairs required to Volvo

passenger vehicles due to defects in material

or workmanship and occurring under normal

use will be made at no charge for parts and/

or labor during the warranty period. Those

parts and services not covered are detailed

in this section and should be carefully re-

viewed.

Limitations

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this warranty.

This warranty gives you specific legal rights,

and you may also have other rights which

vary from state to state or province to prov-

ince. Some states/provinces do not allow

limitations on how long an implied warran-

ty lasts, so the above limitations may not

apply to you.

For a complete description of Volvo's “Limi-

tations and Disclaimers,” refer to page 41.

The Warranty Period—Four (4) years/

50,000 Miles/80,000 Km

The warranty period for repairs is four (4)

years or 50,000 miles/80,000 kilometers,

whichever occurs first. (Vehicles used for

commercial purposes are covered for one (1)

year 15,000 miles/24,000 kilometers, which-

ever occurs first.)

The warranty starts on the date the vehicle is

sold/delivered to the first retail purchaser or

put into service, whichever occurs first.

Vehicles placed into Retailer Demonstrator

Service will receive the remainder of the New

Vehicle Limited Warranty (U.S.), New Vehicle

Warranty (Canada) period when retailed.

Certain components are covered by specific

warranties, such as the Federal Emissions

Warranty. Once the specific warranty period

is over, these components will be covered

under the remaining New Vehicle Limited

Warranty.

Genuine Volvo Accessories

If a Volvo-approved accessory is purchased

and installed by a Volvo retailer as part of

your new vehicle purchase, the warranty pe-

riod is four (4) years or 50,000 miles/80,000

kilometers, whichever occurs first. The war-

ranty period will start and run concurrently

with the New Vehicle Limited Warranty. If a

Volvo- approved accessory is installed by a

Volvo retailer after your new vehicle pur-

chase, it will be warranted for the balance of

your New Vehicle Limited Warranty period, or

for a period of two (2) years from the date of

installation, whichever is longer. Some genu-

ine Volvo parts/accessories are covered by

their own specific limited warranty for a dif-

ferent period. For those parts/accessories,

the applicable warranty is supplied at the

time of purchase, including a list of condi-

tions and limitations.

Customer Assistance

Should you have questions regarding the

warranties or repairs, please review the sec-

tion titled "Customer Support and Assis-

tance" on page 6 of this booklet for owner in-

formation and instructions.

Non-commercial vehicles are covered by On

Call®, a roadside assistance program which

provides coverage for some specific items

not covered by the warranties (e.g., towing).

A separate booklet describing this program

is supplied in your Owner's Wallet.

VCNA warranty manual week 1220.book Page 37 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada

Wear and Tear Items

As part of your vehicle's normal service and

maintenance requirements, certain parts may

need to be replaced due to wear and tear.

Since these parts are consumed at varying

rates, replacement is based on the operation

and condition of your vehicle and on fixed

schedules under normal operation and use of

your vehicle. These items include, but may

not be limited to, the following list: filters, fus-

es, belts, brake pads, brake rotors, remote

keyless entry system batteries, wiper blades,

clutch lining, shock absorbers, floor mats,

upholstery/rugs, etc.

Replacement of these items are the owner's

responsibility, with the exception of those

items covered during the Adjustments Cov-

erage Period (refer to page 39) or where spe-

cific manufacturing defects may be demon-

strated.

VCNA warranty manual week 1220.book Page 38 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada

Adjustments Coverage

Adjustments which are refinements to the

original factory fittings and alignments, and

which are required as part of the break-in pe-

riod, will be made during the Adjustments

Coverage Period. Exceptions are items cov-

ered under normal maintenance services, in-

cluding Pre-Delivery or items excluded in the

New Vehicle section. The duration of the ad-

justment coverage is twelve (12) months or

12,000 miles/20,000 kilometers, whichever

occurs first.

The term "Adjustments" as used in this war-

ranty refers to minor repairs not usually asso-

ciated with the replacement of parts or nor-

mal maintenance service items. Parts which

are covered for replacement because of wear

during the Adjustments Period only are: wip-

er blades, remote keyless entry, navigation,

DVD and headphone, system batteries,

brake pads, brake rotors, shock absorbers

and clutch lining. These items may also be

covered under the Basic Warranty Period if

manufacturing defects cause the failure. Ex-

amples of labor only repairs which are cov-

ered during the Adjustments Period are

wheel balancing, window regulator adjust-

ment and hood adjustment.

Battery

Under the New Vehicle Limited Warranty, the

original equipment battery installed in your

2013 Volvo is covered against defects in

parts and labor for four (4) years or 50,000

miles/80,000 kilometers, whichever occurs

first.

VCNA warranty manual week 1220.book Page 39 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada

What Is Not Warranted

Tires

• Tires fitted to the vehicle as original equip-

ment are warranted separately by the tire

manufacturer. Therefore, any adjustments

must be handled through their authorized

service outlet.

• The applicable tire warranty booklet is in

the Owner's Wallet.

Routine Maintenance and Services

• Repairs which are required because of a

lack of maintenance, or improper mainte-

nance. Correct maintenance procedures

are referenced in your Owner's Manual or

the Warranty and Maintenance Records

Information booklet.

• Scheduled or unscheduled maintenance

services.

Damage/Deterioration/Corrosion

• Vehicles severely damaged and/or de-

clared to be a total loss by an insurer.

• Vehicles substantially reassembled or re-

paired from parts obtained from another

vehicle previously in operation.

• The use of fuel and/or oil, or other fluids

which do not meet the Volvo-approved

standards as set forth in the Owner's

Manual, Volvo Service Literature or on

pages 10 - 12 of this booklet.

• Failures resulting from misuse, abuse,

negligence, overloading, modifications (in-

cluding the electronic management sys-

tem(s), accidents or racing.

• Defects or failures resulting from the use

of new parts not sold or approved by

Volvo, or used parts, or the resultant dam-

age to associated parts or systems.

• Defects or failures resulting from incorrect

diagnosis by an independent repair shop.

• Failures resulting from continued opera-

tion of the vehicle after a warning light,

gauge reading, or other indication advises

of a mechanical or operational problem

(e.g., dash instrumentation indicates over-

heat, loss of oil pressure, etc.).

• Environmental damage to the vehicle's

surface which is beyond Volvo's control,

such as airborne fall-out (including chemi-

cals, tree sap, etc.) or other atmospheric

conditions, hailstones, road hazards,

stone chips or other acts of nature. Exteri-

or painted surfaces are covered by the

Corrosion Protection Limited Warranty,

see page 44.

• Damage to the interior (soft trim, uphol-

stery, and seating areas) resulting from

normal wear and tear, misuse, abuse, or

negligence.

Glass

Glass breakage, unless it occurs because of

defects in material or workmanship.

Odometer Tampering

Repairs on vehicles for which the true odom-

eter mileage cannot be readily determined.

Inconvenience/Incidental Charges

The loss of vehicle use, loss of time, tele-

phone calls, towing, lodging, car rental, food,

and other incidental and consequential dam-

ages.

NOTE

Parts replaced free of charge under the

terms of the New Vehicle Limited Warranty

(U.S.), New Vehicle Warranty (Canada) are

not subject to the warranty coverage of the

Genuine Volvo Replacement Parts and Ac-

cessories Limited Warranty. Those parts

will be warranted for 90 days or the remain-

der of the New Vehicle Limited Warranty

(U.S.), New Vehicle Warranty (Canada),

whichever is greater.

VCNA warranty manual week 1220.book Page 40 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Limitations and Disclaimers

ALL OF THE WARRANTIES (LIMITED,

U.S. ONLY) IN THIS BOOKLET ARE

SUBJECT TO THE FOLLOWING

LIMITATIONS AND DISCLAIMERS:

Volvo's written warranty is exclusive and

in lieu of all other warranties, whether oral

or written, expressed or implied.

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this limited warranty, U.S.; warranty, Can-

ada.

Volvo does not authorize any individual or

corporation to create for it any obligation,

liability or other warranty in connection

with this vehicle.

Volvo shall not be liable for incidental,

special, consequential, or other similar

damages arising out of any breach of this

written warranty.

Volvo shall not be liable for any damages

caused by delay in delivery or furnishing of

any products and/or services.

Volvo's liability, if any, for product(s) fur-

nished under this warranty shall in no

event exceed the cost of correcting de-

fects in the product(s) as herein provided

and upon the expiration of this warranty,

any such liability shall terminate.

NOTE

This warranty gives you specific legal rights,

and you may also have other rights which

vary from state to state, province to prov-

ince. Some states/provinces do not allow

limitations on how long an implied warranty

lasts, so the above limitations may not ap-

ply to you. Some states/provinces do not

allow the exclusion or limitation of incidental

or consequential damages, so the above

limitations or exclusions may not apply to

you.

VCNA warranty manual week 1220.book Page 41 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Genuine Volvo Replacement Parts and Accessories, Limited Warranty–U.S./Warranty–Canada

What Is Warranted

Volvo warrants to the retail purchaser of each

new genuine Volvo replacement part and ac-

cessory, that such part or accessory will be

free from defects in material or workmanship.

During the warranty period, any such defec-

tive part or accessory will be exchanged or

repaired at Volvo's discretion without charge,

but only by an authorized Volvo retailer.

If, and only if, such part or accessory was

originally installed by an authorized Volvo re-

tailer, the labor for removal and replacement

will also be covered by this warranty.

Limitations

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this warranty.

This warranty gives you specific legal rights,

and you may also have other rights which

vary from state to state, province to province.

Some states/provinces do not allow limi-

tations on how long an implied warranty

lasts, so the above limitations may not ap-

ply to you.

For a complete description of Volvo’s “Limi-

tations and Disclaimers,” refer to page 41.

Warranty Period

Spare Parts Replacement

The warranty period for parts is two (2) years,

beginning with the date the part was pur-

chased.

Some parts are covered by a specific limited

warranty, for a different period. For those

parts, the applicable warranty is supplied at

the time of purchase including a listing of

conditions and limitations.

Genuine Volvo Accessories

If a Volvo-approved accessory is purchased

and installed by a Volvo retailer as part of

your new vehicle purchase, the warranty pe-

riod is four (4) years or 50,000 miles/80,000

kilometers, whichever occurs first. The war-

ranty period will start and run concurrently

with the New Vehicle Limited Warranty. If a

Volvo- approved accessory is installed by a

Volvo retailer after your new vehicle pur-

chase, it will be warranted for the balance of

your New Vehicle Limited Warranty period, or

for a period of two (2) years from the date of

installation, whichever is longer. Some genu-

ine Volvo parts/accessories are covered by

their own specific limited warranty for a dif-

ferent period. For those parts/accessories,

the applicable warranty is supplied at the

time of purchase, including a list of condi-

tions and limitations.

What Is Not Warranted

• Labor for removal and replacement of a

defective part or accessory sold, BUT

NOT INSTALLED, by an authorized Volvo

retailer. In such cases, the defective part/

component or accessory will be ex-

changed, repaired, or replaced at the dis-

cretion of Volvo.

• Parts or accessories not sold, supplied, or

approved by Volvo.

• Failures resulting from improper installa-

tion of parts or accessories, a lack of

maintenance or improper maintenance.

NOTE

Parts replaced free of charge under the

terms of another Volvo warranty are not

subject to the warranty coverage of the

Genuine Volvo Replacement Parts and Ac-

cessories Limited Warranty (U.S.), Genuine

Volvo Replacement Parts and Accessories

Warranty (Canada). Those parts will be war-

ranted for 90 days or the remainder of the

original warranty, whichever is greater.

VCNA warranty manual week 1220.book Page 42 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Genuine Volvo Replacement Parts and Accessories, Limited Warranty–U.S./Warranty–Canada

• Damage because of normal wear and tear.

• The loss of vehicle use, loss of time,

inconvenience, or other incidental charges

such as telephone calls, towing, lodging,

car rental, or food, and/or other conse-

quential damages, except where required

by law.

• Failure resulting from misuse, abuse, neg-

ligence, overloading, modifications, acci-

dents or racing.

Purchaser’s Obligations

When requesting warranty repairs on re-

placement parts or accessories, the purchas-

er must present evidence of purchase (sales

ticket or repair order showing payment to any

authorized Volvo retailer in the United States

or Canada), during normal business hours.

VCNA warranty manual week 1220.book Page 43 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s Corrosion Protection, Limited Warranty–U.S./Warranty–Canada

What Is Warranted

Volvo warrants that your 2013 model year

Volvo's original painted body sheet metal

panels will remain free from the following

conditions which result from defects in de-

sign, material or workmanship under normal

use and operating conditions (except for

those items listed under “What Is Not War-

ranted”):

1. Defects to the exterior painted sheet metal

surfaces for a period of one (1) year.1

2. Perforation of the body sheet metal

panels for a period of twelve (12) years.

Limitations

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this warranty.

This warranty gives you specific legal rights,

and you may also have other rights which

vary from state to state or province to prov-

ince. Some states/provinces do not allow

limitations on how long an implied warran-

ty lasts, so the above limitations may not

apply to you.

For a complete description of Volvo's “Limi-

tations and Disclaimers,” refer to page 41.

Warranty Period

The warranty period is for a total of twelve

(12) years. There is no mileage/kilometer limi-

tation.

The warranty begins with the date the vehicle

is sold/ delivered to the first retail purchaser

or put into service, whichever occurs first.

Warranty Repairs

Under the terms of this warranty, only an au-

thorized Volvo retail facility will repair or re-

place, at Volvo's discretion, the affected

body sheet metal panels free of charge. Re-

pairs will be made within a reasonable period

of time, during normal business hours.

Corrosion Protection Warranty

Should any part of the bodywork of the vehi-

cle be perforated by rust corrosion, the pan-

el(s) affectedly the perforation will be re-

paired or replaced by any Volvo dealer or

workshop authorized by Volvo, completely

free of charge, regardless of any change in

vehicle ownership. The term “perforation”

means hole that penetrates the bodywork

caused by corrosion from the inside or un-

derside as a result of faulty manufacture or

materials.

What Is Not Warranted

• Exhaust system, driveline, steering, brak-

ing or suspension components, bumpers,

wheels, wheel covers, and mirrors.

• Damage to the body caused by accident,

misuse, abuse, negligence, alteration, fire

or battery acid.

• Damage resulting from stone-chipping,

mechanical damage, scratches, dents, in-

dustrial fall-out, environmental damage

(including, but not limited to, chemicals,

tree sap, other atmospheric conditions,

etc.) hailstones, road hazards, or other

acts of nature, and unrepaired accident

damage.

•Improper or substandard repair work.

• Defects or failures resulting from the use

of new parts not sold or approved by

Volvo, or used parts, or the resultant dam-

age to associated parts or systems.

• Normal aging of paint because of use,

exposure and climate, including oxidation,

fading, etc.

1Volvo does not recommend the use of after-

market long-life or durable paint protection

coatings, some of which may claim to prevent

pitting, fading, oxidation, etc. These coatings

have not been tested by Volvo for compatibili-

ty with your vehicle's clear coat. Some of

them may cause the clear coat to soften,

crack, or cloud. Damage caused by applica-

tion of aftermarket paint protection coatings

will not be covered under your vehicle's paint

warranty. Use only paint protection products

approved by Volvo. Consult your Volvo retailer

for additional information.

VCNA warranty manual week 1220.book Page 44 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s Corrosion Protection, Limited Warranty–U.S./Warranty–Canada

• Damage caused by the application of af-

termarket paint protection coatings.

• Damage created as a result of improper

re-treatment of components following re-

pair.

Owner’s Obligations

Failure to make corrections of accident

damage, acts of nature, or to maintain the

vehicle properly, including washing and

polishing as described in the Owner's

Manual, voids this warranty.

It is your responsibility to retain all mainte-

nance and repair documentation. To avoid

potential deterioration, your retailer must be

notified as soon as possible of any problems

with the painted surfaces.

The application of additional rust proofing

products at the time of new car purchase,

is not recommended by Volvo. If non-Vol-

vo products were chemically incompatible

with the Volvo factory applied protection,

they could cause problems which would

result in voiding this warranty.

If an accident should occur, you must ensure

that the following conditions are met in order

to maintain coverage under the Corrosion

Protection Warranty:

• repairs are performed to Volvo standards,

• your Volvo retailer will identify the location

of a Volvo Certified Body and Paint Ser-

vice Center,

• only genuine Volvo new replacement parts

are installed,

• undercoating and/or rust proofing is re-

applied wherever necessary. (See your

Volvo retailer for details on Volvo-ap-

proved rust prevention materials.)

NOTE

This warranty can be provided because in

manufacturing the vehicle, Volvo used

processes and materials which are de-

signed to help resist corrosion.

VCNA warranty manual week 1220.book Page 45 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Seat belts and Supplemental Restraint Systems, Limited Warranty - U.S./Warranty - Canada

What Is Warranted

Volvo warrants that repairs required due to

defects in the material or workmanship to

the seat belt system and Supplemental

Restraint System (SRS) installed in your

2013 model year vehicle will be performed

free-of- charge during the warranty period

(except for those items listed under "What

Is Not Warranted").

Limitations

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this warranty.

This warranty gives you specific legal rights,

and you may also have other rights which

vary from state to state, province to province.

Some states/provinces do not allow limi-

tations on how long an implied warranty

lasts, so the above limitations may not ap-

ply to you.

For a complete description of Volvo's "Limi-

tations and Disclaimers,” refer to page 41.

The Warranty Period

The warranty period is five (5) years and has

no mileage/kilometer limitation.1 It begins

with the date the vehicle is sold/delivered to

the first retail purchaser or put into service,

whichever occurs first.

What Is Not Warranted

• Seat belt system and Supplemental Re-

straint System components which show

evidence of damage because of abuse,

misuse, negligence, tampering, or improp-

er installation.

• Replacement of seat belt system or Sup-

plemental Restraint System components

after a vehicle has been involved in a

collision.

• The loss of vehicle use, loss of time,

inconvenience or other incidental charges,

such as telephone calls, towing, lodging,

car rental, or food, or other consequential

damages except where required by law.

• Repairs required as part of normal mainte-

nance.

• Replacement of components in accor-

dance with the maintenance schedule.

1In the U.S., some states have mandated alter-

nate warranty coverage for seat belts only.

Contact your Volvo retailer for details of local

requirements.

VCNA warranty manual week 1220.book Page 46 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Seat belts: "Something We Believe In"

Seat belts

Despite our strongest recommendations, and

your best intentions, not wearing a seat belt

is like believing "it'll never happen to me!"

Seat belts are an integral part of the safety

system engineered into each Volvo.

Volvo urges you and all adult occupants of

your car to properly wear seat belts in all

seating positions, and ensure that children

are properly restrained in the rear seats only,

using an infant car seat or booster seat de-

termined by age, weight and height.

Fact: In every state/province, some type of

child restraint legislation has been passed.

Additionally, most states/provinces have al-

ready made it mandatory for occupants of a

car to use seat belts.

So, urging you to "buckle up" is not just our

recommendation - it's becoming the law! The

few seconds it takes to buckle up may one

day allow you to say, "It's a good thing I was

wearing my seat belt."

Instructions for proper seat belt usage can be

found in your Owner's Manual.

VCNA warranty manual week 1220.book Page 47 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Emissions Warranties - U.S. and Canada

Design and Defect Warranty

What Is Warranted-U.S.

Volvo warrants that your 2013 model year

Volvo was designed, built, and equipped to

conform at the time of sale to U.S. emission

standards, in accordance with Section 207(A)

of the Federal Clean Air Act, which was appli-

cable when the vehicle was manufactured.

What Is Warranted-Canada

Volvo warrants that your 2013 model year

Volvo was designed, built, and equipped to

conform at the time of sale to Canadian

emission standards, in accordance with the

Canadian Motor Vehicle Safety Act, which

was applicable when the vehicle was manu-

factured.

In the U.S. and Canada

This warranty covers repairs resulting from

any defect in material or workmanship which

would cause the vehicle not to meet emis-

sion standards during the applicable warran-

ty period. Some components considered

part of the emission system applicable to this

warranty appear on page 53.

This emission warranty is not conditionally

based on the use of genuine Volvo parts or

service. However, failures which occur as a

result of abuse or lack of maintenance are

not eligible for coverage.

Warranty Period

The federal emissions design and defect

warranty period is two (2) years or 24,000

miles/40,000 kilometers, whichever occurs

first. Volvo continues coverage under new

car warranty to four (4) years or 50,000 miles/

80,000 kilometers, whichever occurs first,

except for certain specified major emissions

components for which the coverage is eight

(8) years or 80,000 miles/130,000 kilometers,

whichever occurs first. These major compo-

nents include only the three-way catalytic

converter (TWC), engine control module and

the onboard diagnostic system (OBD). (Refer

to the 2013 Emission Warranty Parts List for

specific components' coverage.) The warran-

ty begins on the date the vehicle is sold/de-

livered to the first retail purchaser or put into

service, whichever occurs first. Any remain-

ing portion of the warranty is fully transfer-

able to subsequent owners free-of-charge.

Where the warranty applies

This warranty applies to 2013 model year ve-

hicles sold by Volvo Cars of North America,

LLC, or Volvo Cars of Canada Corp., certified

for sale, registered and normally operated in

any 50 states of the U.S., the District of Co-

lumbia, any territories or commonwealths of

the United States, or any territories or prov-

inces of Canada.

Repairs and Service

The emission control system of your new

2013 model year Volvo passenger vehicle

was designed, built, and tested using genu-

ine Volvo parts. The car is certified to be in

conformity with the appropriate U.S. Federal

or Canadian emission control regulations at

the time of production.

Servicing

It is recommended that any replacement

parts used for maintenance, repair, or re-

placement of emission control systems be

genuine Volvo parts or genuine Volvo reman-

ufactured parts.

You may elect to have maintenance, re-

pair, or replacement of the emission con-

trol devices and systems performed by

any automotive repair establishment or in-

dividual. You may also elect to use parts

other than genuine Volvo parts or genuine

Volvo remanufactured parts which have

been certified by the part manufacturer for

such maintenance, repair, or replacement

without invalidating this warranty. The

cost of such service or parts, however, will

not be covered under the warranty.

VCNA warranty manual week 1220.book Page 48 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Emissions Warranties - U.S. and Canada

Parts

Use of replacement parts which are not

equivalent to Volvo quality may impair the ef-

fectiveness of emission control systems. If

other than genuine Volvo parts or genuine

Volvo remanufactured parts are used for

maintenance, repair, or replacement of com-

ponents affecting emission control, the own-

er must obtain assurances that such parts

are warranted by their manufacturer to be

equivalent to genuine Volvo parts in perfor-

mance and durability. Volvo assumes no lia-

bility under this warranty for parts other than

genuine Volvo parts or genuine Volvo reman-

ufactured parts. However, the use of non-

Volvo replacement parts does not invalidate

the warranty on other components unless the

non-Volvo parts cause damage to warranted

parts or systems.

Retailer Service

Repairs and service covered by this warranty

will be performed by an authorized Volvo re-

tailer at his place of business with no charge

for parts or labor (including diagnosis), using

genuine Volvo parts or genuine Volvo reman-

ufactured parts for any part of the emission

control system covered by this warranty and

found defective.

If an emergency occurs and no authorized

Volvo retailer is available, repairs may be per-

formed at any available service establish-

ment. Volvo will reimburse the owner for

such repairs (including labor, in most cases)

that are covered under this warranty. Re-

placed parts and paid invoices must be pre-

sented at a Volvo retail facility as a condition

of reimbursement for emergency repairs not

performed by a Volvo retailer.

We encourage you to have all recommended

maintenance and repairs on your new 2013

Volvo vehicle completed. Volvo will not deny

a warranty claim solely because you have no

record of maintenance; however, Volvo may

deny a warranty claim if your failure to per-

form maintenance resulted in the failure of a

warranted part.

Receipts covering the performance of regular

maintenance must be retained for reference

and confirmation purposes.

What Is Not Warranted

1. Required maintenance services as speci-

fied in the Owner's Manual and pages 14-

16 of this booklet. Items that affect emis-

sions and require scheduled replacement

are warranted up to their first replacement

point, [such as spark plugs, filters, belts,

etc.]. Once these parts have been re-

placed at the scheduled replacement

point, they are no longer covered by this

Emissions Warranty. The replaced parts

are covered by the one year spare parts

warranty.

2. Malfunctions in any part caused by any

of the following: misuse, improper ad-

justments, modification, alteration, tam-

pering, disconnection of system parts,

and improper, inadequate or non-main-

tenance.

3. Damage resulting from accidents, acts

of nature, and events beyond the con-

trol of Volvo.

4. The use of fuel and/or oil or other fluids

which do not meet the Volvo-approved

standards as set forth on pages 10-12

of this booklet, the Owner's Manual, or

Volvo Service Literature.

5. Repairs on vehicles for which the true

odometer mileage cannot be readily de-

termined.

6. The cost incurred from the use of parts

other than genuine Volvo replacement

VCNA warranty manual week 1220.book Page 49 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Emissions Warranties - U.S. and Canada

parts or genuine Volvo remanufactured

parts used for maintenance, repair or

replacement affecting components of

the emission control system.

7. Any loss of time, inconvenience, loss of

vehicle use or commercial loss.

Emission Performance Warranty-U.S.

and Canada

The warranty begins on the date the vehicle

is sold/ delivered to the first retail purchaser

or put into service, whichever occurs first.

In accordance with Section 207(B) of the

Clean Air Act, Canadian MDU and Canadian

Provincial Warranty Regulations, Volvo war-

rants to the first vehicle purchaser and each

subsequent purchaser, that if

1. the vehicle is maintained and operated in

accordance with the written instructions

for proper maintenance and use (Refer to

the Owner's Manual under the section

titled "Service and Routine Maintenance"

and page 8 of this booklet), and

2. the vehicle fails to conform at any time

during the first 24,000 miles/40,000 kilo-

meters or two (2) years (whichever oc-

curs first) to the applicable emission

standards as judged by an EPA ap-

proved or Canadian Provincial approved

emission short test, and

3. such non-conformity will result in the

vehicle owner having to bear any penal-

ty or other sanction (including denial of

the right to use the vehicle) under local,

state, federal or provincial law, then

Volvo shall remedy the non-conformity

at no cost to the owner. Some compo-

nents considered part of the two (2)

Year/ 24,000 mile/40,000 kilometer

Emission Performance Warranty are list-

ed on pages 53 and 54.

Exceptions

1. If the vehicle has been in operation for

more than two (2) years or 24,000 miles/

40,000 kilometers, Volvo will remedy only

those non-conformities resulting from fail-

ure of certain specified emission control

components for which coverage is eight

(8) years or 80,000 miles/130,000 kilome-

ters, whichever occurs first. These major

components include only the three-way

catalytic converter (TWC), engine control

module and the on-board diagnostic sys-

tem (OBD).

2. Volvo may deny an Emission Perfor-

mance Warranty claim on the basis of

an uncertified replacement part used in

the maintenance and repair of a vehicle

if the part in question is either defective

in material or workmanship or not equiv-

alent from an emission standpoint to the

original equipment part.

3. An Emission Performance Warranty

claim may be denied on the basis of

non-compliance by a vehicle owner with

the written instructions for proper main-

tenance and use.

VCNA warranty manual week 1220.book Page 50 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Emissions Warranties - U.S. and Canada

Servicing

It is recommended that any replacement

parts used for maintenance, repair or re-

placement of emission control systems be

genuine Volvo parts or genuine Volvo reman-

ufactured parts.

You may elect to have maintenance, re-

pair, or replacement of the emission con-

trol devices and systems performed by

any automotive repair establishment or in-

dividual. You may also elect to use parts

other than genuine Volvo parts or genuine

Volvo remanufactured parts which have

been certified by the part manufacturer for

such maintenance, repair or replacement

without invalidating this warranty. The

cost of such service or parts however, will

not be covered under the warranty.

Customer Assistance

Volvo wants to ensure that the Emission War-

ranties are properly administered. If you do

not receive the warranty service to which you

believe you are entitled under these warran-

ties, you should contact:

In the U.S.

You may obtain further information concern-

ing the Emission Performance Warranty and

Emission Design and Defect Warranty or re-

port violations of the terms of these warran-

ties, by contacting:

In Canada

Volvo Cars of North America, LLC

Customer Service Department

1 Volvo Drive

Rockleigh, NJ 07647-0914

1-(800) 458-1552

customercare@volvocars.com

Compliance and Innovative Strategies Division

Warranty Claims

U.S. Environmental Protection Agency

2000 Traverwood Drive

Ann Arbor, MI 48105

Volvo Cars of Canada Corp.

Customer Relations Department

175 Gordon Baker Road

North York, Ontario M2H 2N7

1-(800) 663-8255

customerrelations@volvocars.com

VCNA warranty manual week 1220.book Page 51 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Emissions Warranties - U.S. and Canada

Warranty Claim Procedures

An Emission Performance Warranty claim

may be raised immediately upon the failure of

an EPA-approved or Canadian Provincial ap-

proved emission test, if, as a result of that

failure, an owner is required by law to take

action of any kind in order to avoid imposi-

tion of a penalty or sanction. A warranty

claim may be generated by bringing a vehicle

to any authorized Volvo retailer. To the extent

required by any federal, state, or provincial

law, whether statutory or common law, a ve-

hicle manufacturer shall be required to pro-

vide a means for non-franchised repair facili-

ties to perform Emission Performance War-

ranty repairs.

However, to avoid delay and ensure proper

service, it is recommended that service un-

der this warranty be performed by an autho-

rized Volvo retailer.

When determining whether an owner has

complied with the written instructions for

proper maintenance and use, Volvo may re-

quire an owner to submit evidence of compli-

ance if it has an objective reason for believ-

ing:

1. maintenance was not performed and,

2. that if not performed, it could be the cause

of the vehicle exceeding applicable emission

standards.

Failure to notify the owner of a decision to

honor or deny an Emission Performance

Warranty claim within thirty (30) days from

the time the vehicle is presented for repair

shall result in the vehicle manufacturer being

responsible for repairing the vehicle without

charge to the vehicle owner, unless such fail-

ure is attributable to the vehicle owner or to

events which are beyond the control of the

vehicle manufacturer or repair facility.

VCNA warranty manual week 1220.book Page 52 Wednesday, April 4, 2012 11:44 AM

02 Warranty

2013 Emission Warranty Parts List - Federal - U.S. and Canada

General information

The following are some items covered by the

Emission Warranty for two (2) years or 24,000

miles/40,000 km, whichever occurs first.

Volvo has continued coverage on these

items under new car warranty to four (4)

years or 50,000 miles/80,000 kilometers,

whichever occurs first. Components marked

with one "*" are covered by the Long Term

Warranty for eight (8) years or 80,000 miles/

130,000 km, whichever occurs first.

Fuel and Ignition System

• Engine Control Module Hardware*

• Engine Control Module Software

• Fuel Pump including Pressure Regulator

• Fuel Pump Electronic Module (PEM)

• Fuel Filter

• Fuel Injectors

• Fuel Rail Pressure and Temperature Sen-

sor

• Ambient Temperature Sensor

• Intake Manifold Absolute Pressure Sensor

• Mass Air Flow Sensor

* Covered by the Long Term Defect and Perfor-

mance Warranty for eight (8) years or 80,000

miles/130,000 kilometers, whichever occurs

first.

• Electronic Throttle Module

• Oxygen Sensor

• Brake Control Module1

•Spark Plugs

• Crankshaft Position Sensor

• Camshaft Position Sensor

• Ignition Coil/Power Stage

•CVVT Timing Unit

• CVVT Solenoid Valve

• Cam Profile Switch ability valve tappet

• CPS solenoid

• CPS valve tappet (inlet)

Engine Cooling System

• Coolant Thermostat

• Engine Coolant Temperature Sensor

Crankcase Emission Control System

• Crankcase Pressure Regulator

• Crankshaft Cover/PCV

• PCV Connections, Hollow screw with non-

return valve

• Oil separator with crankcase pressure

• Crankcase Pressure Control Valve

Evaporative Emission Control System

• EVAP Carbon Canister

• EVAP Leakage Diagnosis Pump

• EVAP Canister Purge Valve

• Fuel Filler Cap

• Fuel Tank

1 Manual transmission models only

NOTE

Model year 2013 vehicles with engine VIN

code 94 sold and registered in California,

Connecticut, Maine, Massachusetts, Mary-

land, New Jersey, New York, Rhode Island

or Vermont are classified as Partial Zero

Emissions (PZEV) vehicles. PZEV vehicles

have a defects and performance emissions

warranty on all emissions components for

fifteen (15) years or 150,000miles, whichev-

er occurs first.

VCNA warranty manual week 1220.book Page 53 Wednesday, April 4, 2012 11:44 AM

02 Warranty

2013 Emission Warranty Parts List - Federal - U.S. and Canada

Catalyst

• Catalytic Converter*

• Exhaust manifold with close coupled cata-

lyst

Turbocharger

• Turbocharger Assembly including Waste-

gate

•Charge Air Cooler

Automatic Transmission

• Transmission Control Module Hardware

and Software

* Covered by the Long Term Defect and Perfor-

mance Warranty for eight (8) years or 80,000

miles/130,000 kilometers, whichever occurs

first.

Miscellaneous items used in above systems

Manifolds, hoses, clamps, fittings, tubing,

sealing gaskets or devices, pulleys, belts,

fuel lines, wiring harnesses and mounting

hardware and electronic controls (all models)

used with the components listed above.

NOTE

Parts listed under the 2013 Emission War-

ranty Parts List - Federal - U.S. and Canada

are only covered components when they

apply to specific engine variants. Not all

parts listed apply to all engine types.

VCNA warranty manual week 1220.book Page 54 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Retailer Certification (For ID Only) - U.S.

Ref: Title 40, Code of Federal Regula-

tions, Section 85.2108

Your authorized Volvo retailer certifies that

this Volvo vehicle conforms to all applicable

emission standards of the U.S. Environmen-

tal Protection Agency. This certification is

based on:

1. The retailer's knowledge that the vehicle is

covered by an EPA Certificate of Confor-

mity.

2. A visual inspection of the vehicle, in-

cluding the engine, to assure that all

emission-related components have

been properly installed; and

3. The retailer's performance of all emis-

sion-related preparation required by the

manufacturer prior to the sale of the

vehicle.

If this vehicle fails an EPA-approved emis-

sion test prior to the expiration of three (3)

months or 4,000 miles (whichever occurs

first) from the date or mileage at the time of

delivery of the vehicle to the ultimate pur-

chaser, and the vehicle has been maintained

and used in accordance with the written in-

structions for proper maintenance and use,

then Volvo shall remedy the non-conformity

under the Emission Performance Warranty.

VCNA warranty manual week 1220.book Page 55 Wednesday, April 4, 2012 11:44 AM

02 Warranty

California Emission Warranties

California, Connecticut, Maine,

Massachusetts, Maryland, New

Jersey, Oregon, Pennsylvania, Rhode

Island, Vermont and Washington

California Emission Control Warranty

Statement

Your Warranty Rights and Obligations

The California Air Resources Board and Vol-

vo Cars of North America, LLC are pleased to

explain the emission control system warranty

on your 2013 Volvo passenger vehicle. In

California, Connecticut, Maine, Massachu-

setts, Maryland, New Jersey, Oregon, Penn-

sylvania, Rhode Island, Vermont and Wash-

ington new motor vehicles must be de-

signed, built and equipped to meet Califor-

nia's stringent anti-smog standards. Volvo

must warrant the emission control system on

your passenger vehicle for the periods of

time listed in the section “Manufacturer’s

Warranty Coverage,” provided there has

been no abuse, neglect or improper mainte-

nance of your car.

Your emission control system may include

parts such as the fuel-injection system, the

ignition system, catalytic converter and en-

gine computer. Also included may be hoses,

belts, connectors and other emission-relat-

ed assemblies.

Where a warrantable condition exists, Volvo

Cars of North America, LLC will repair your

passenger vehicle at no cost to you including

diagnosis, parts and labor.

Due in part to certain Federal air quality re-

quirements, other states may propose adop-

tion of the California LEV regulations, includ-

ing (but not limited to) the specific emissions

parts/performance warranties associated

with the regulation, and are described in this

booklet.

Manufacturer’s Warranty Coverage

For three (3) years or 50,000 miles, which-

ever first occurs1:

• If your vehicle fails a Smog Check inspec-

tion, all necessary repairs and adjust-

ments will be made by Volvo to ensure

that your vehicle passes the inspection.

This is your emission control system PER-

FORMANCE WARRANTY.

• If any emission-related part on your vehi-

cle is defective, the part will be repaired or

replaced by Volvo. This is your short-term

emission control system DEFECTS WAR-

RANTY.

• Volvo continues coverage for components

covered under the short term emissions

control system DEFECTS WARRANTY to

four (4) years or 50,000 miles/80,000 kilo-

meters, whichever occurs first.

For seven (7) years or 70,000 miles, which-

ever first occurs1:

If an emission-related part listed in this war-

ranty booklet, specially noted with coverage

for seven (7) years or 70,000 miles, is defec-

tive, the part will be repaired or replaced by

Volvo. This is your long-term emission con-

trol system DEFECTS WARRANTY.

1Model year 2013 vehicles with engine VIN

code 94 sold and registered in California,

Connecticut, Maine, Massachusetts, Mary-

land, New Jersey, New York, Rhode Island or

Vermont are classified as Partial Zero Emis-

sions (PZEV) vehicles. PZEV vehicles have a

defects and performance emissions warranty

on all emissions components for fifteen

(15)years or 150,000 miles, whichever occurs

first.

VCNA warranty manual week 1220.book Page 56 Wednesday, April 4, 2012 11:44 AM

02 Warranty

California Emission Warranties

Owner’s Warranty Responsibilities

As the vehicle owner, you are responsible for

the performance of the required maintenance

listed in your Owner's Manual and this book-

let. Volvo recommends that you retain all re-

ceipts covering maintenance on your vehicle,

but Volvo cannot deny warranty solely for the

lack of receipts or for your failure to ensure

the performance of all scheduled mainte-

nance.

You are responsible for presenting your vehi-

cle to a Volvo retailer as soon as a problem

exists. The warranty repairs should be com-

pleted in a reasonable amount of time, not to

exceed thirty (30) days.

As the vehicle owner, you should also be

aware that Volvo may deny you warranty

coverage if your vehicle or a part has failed

due to abuse, neglect, improper mainte-

nance or unapproved modifications.

If you have any questions regarding your

warranty rights and responsibilities, you

should contact:

Volvo Cars of North America, LLC

Customer Service Department

1 Volvo Drive

Rockleigh, NJ 07647

1-800-458-1552

California Air Resources Board

9528 Telstar Avenue

P.O. Box 8001

El Monte, CA 91731-2990

Massachusetts Department of Environmental

Protection

1 Winter Street

Boston, MA 02108

Vermont Agency of Natural Resources

Department of Environmental Conservation

Air Pollution Control Division

103 South Main Street

Waterbury, VT 05671-0402

Maine Department of Environmental Protec-

tion

17 State House Station

Augusta, ME 04333

Connecticut Department of Environmental

Protection

Bureau of Air Management, Planning & Stan-

dards Division

79 Elm Street

Hartford, CT 06106

Rhode Island Dept. of Environmental Man-

agement

Office of Air Resources

235 Promenade Street

Providence, RI 02908-5767

Pennsylvania Dept. of Environmental Protec-

tion

Bureau of Air Quality

Rachel Carson State Office Building, 12th

Floor

P.O. Box 8468

Harrisburg, PA 17105-8468

New Jersey Department of Environmental

Protection

P.O. Box 402

Trenton, NJ 08625-0402

Oregon Department of Environmental Quality

811 SW 6th Avenue

Portland, OR 97204

State of Washington Department of Ecology

P.O. Box 47600

Olympia, WA 98504-7600

Maryland Department of The Environment

Mobil Source Control Program

1800 Washington Blvd., Suite 705

Baltimore, MD 21230-1720

VCNA warranty manual week 1220.book Page 57 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s Emission System Warranty

States of California, Connecticut,

Maine, Massachusetts, Maryland, New

Jersey, Oregon, Pennsylvania, Rhode

Island, Vermont and Washington only

Volvo Cars Of North America, LLC1 (“Volvo”

or “VCNA”) warrants that your 2013 model

year Volvo passenger vehicle was designed,

built and equipped to conform to applicable

California emission standards as specified

under the Health and Safety Code 43205.

This warranty covers repairs resulting from

any defect in material or workmanship which

would cause any part installed on this vehicle

which affects any regulated emissions to not

meet these requirements or would cause the

vehicle to fail to pass a Smog Check test dur-

ing the applicable warranty period.

Warranty Coverage

The warranty period begins on the date the

vehicle is delivered to the first retail purchas-

er or the initial date the vehicle is put into ser-

vice, whichever occurs first. The emission

warranty is transferable to subsequent own-

ers.

The vehicle must be maintained and operat-

ed under normal use in accordance with Vol-

vo's written instructions for proper mainte-

nance and use, which are detailed in the

Owner's Manual and in this booklet. Items

and conditions listed under "What Is Not

Warranted" are excluded, if any of these con-

ditions exist.

Volvo will repair, adjust, or replace a part

when performing a repair under the warranty.

The emission warranty is not conditionally

based on the use of genuine Volvo parts.

Failures which occur, however, because of

abuse or lack of required maintenance, are

not eligible for coverage.

Where The Warranty Applies

This warranty applies to 2013 model year ve-

hicles originally sold by Volvo Cars of North

America, LLC, certified for sale and regis-

tered in the states of California, Connecticut,

Maine, Massachusetts, Maryland, New Jer-

sey, Oregon, Pennsylvania, Rhode Island,

Vermont and Washington.

Repairs and Service

The emission control system of your new

2013 Volvo passenger vehicle was de-

signed, built and tested using genuine Volvo

parts, and the car is certified to be in confor-

mity with California emission control require-

ments.

According to Federal regulations, you are eli-

gible for additional emissions warranty cov-

erage for up to eight (8) years or 80,000

miles, whichever first occurs for certain spe-

cific major emission components. The Feder-

al emissions warranty starts on the date the

vehicle is sold to the first retail purchaser or

put into service, whichever occurs first. Cali-

fornia and Federal Warranty coverages are

concurrent.

1Volvo Cars of North America, LLC, is some-

times referred to in this booklet as "Volvo". All

such references to "Volvo" are intended to re-

fer to Volvo Cars of North America, LLC

NOTE

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of this

warranty. Some states do not allow limita-

tions on how long an implied warranty lasts,

so the above limitations may not apply to

you.

VCNA warranty manual week 1220.book Page 58 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s Emission System Warranty

Servicing

It is recommended that any replacement

parts used for maintenance, repair or re-

placement of emission control systems be

genuine Volvo parts or genuine Volvo reman-

ufactured parts. The owner may elect to

have maintenance, replacement, or repair

of the emission control devices and sys-

tems performed by any automotive repair

establishment or individual. He/she may

also elect to use parts other than genuine

Volvo parts or genuine Volvo remanufac-

tured parts for such maintenance, re-

placement, or repair without invalidating

this warranty. The cost of such service

parts, however, will not be covered under the

warranty except in an emergency. (See Re-

tailer Service.)

Parts

Replacement parts which are not equivalent

to Volvo quality may impair the effectiveness

of emission control systems. If other than

genuine Volvo parts or genuine Volvo reman-

ufactured parts are used for maintenance, re-

placement or repair of components affecting

emissions, the owner should obtain assur-

ances that such parts are warranted by their

manufacturer to be equivalent to genuine

Volvo Cars of North America, LLC parts in

performance and durability.

Volvo assumes no liability under this warran-

ty for parts other than genuine Volvo parts or

genuine Volvo remanufactured parts. The

use of non-Volvo replacement parts, howev-

er, does not invalidate the warranty on other

components unless non-Volvo parts cause

damage to those warranted parts or sys-

tems.

Retailer Service

Repairs, adjustments, and service covered

by this warranty will be performed by any au-

thorized Volvo retailer at his place of busi-

ness. There will be no charge for parts or la-

bor (including diagnosis) when genuine Volvo

parts or genuine Volvo remanufactured parts

are used for any part of the emission control

system or for any part which may affect

emissions covered by this warranty.

If an emergency occurs and an authorized

Volvo retailer is not reasonably available, re-

pairs may be performed at any available ser-

vice establishment or by any individual, using

any replacement part. When a warranted part

is not available within thirty (30) days or the

repair cannot be completed within thirty (30)

days, repairs may be performed at any avail-

able service establishment or by any individ-

ual, using any replacement part.

Volvo will reimburse the owner for emergen-

cy repairs (including diagnosis) that are cov-

ered under this warranty. The expenses,

however, cannot exceed our suggested retail

price for all warranted parts replaced and la-

bor charges, based on Volvo's recommend-

ed time allowance for the warranty repair and

the geographically appropriate hourly labor

rate. Replaced parts and paid invoices must

be presented at a Volvo retailer as a condi-

tion of reimbursement for emergency repairs

not performed by a Volvo retailer.

Failure to notify the owner of a decision to

honor or deny a Performance Warranty Claim

within thirty (30) days from the time the vehi-

cle is initially presented for repair shall result

in the vehicle manufacturer being responsi-

ble for repairing the vehicle without charge to

the vehicle owner, unless such failure is at-

tributable to the vehicle owner or to events

beyond the control of the vehicle manufac-

turer or the repair facility.

You are advised to have all recommended

maintenance or repairs on your new 2013

Volvo vehicle performed. Volvo will not deny

a warranty claim solely because you have no

record of maintenance; however, we may

deny a warranty claim if your failure to per-

form required maintenance resulted in the

failure of a warranted part.

VCNA warranty manual week 1220.book Page 59 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Volvo’s Emission System Warranty

Receipts and/or maintenance records cover-

ing the performance of regular maintenance

should, therefore, be retained in the event

questions arise concerning maintenance.

VCNA warranty manual week 1220.book Page 60 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Inspection Program

California, Connecticut, Maine,

Massachusetts, Maryland, New

Jersey, Oregon, Pennsylvania, Rhode

Island, Vermont and Washington

The following provisions apply to vehicles

which fail to pass the California, Connecticut,

Maine, Massachusetts, Maryland, New Jer-

sey, Oregon, Pennsylvania, Rhode Island,

Vermont or Washington Smog Inspection.

Should your vehicle fail a smog check test

during the warranty period, you may choose

to have the vehicle repaired at any authorized

Volvo retailer. The authorized Volvo retailer

will make the necessary repairs within the

three (3) year/ 50,000-mile period so that the

vehicle will pass the inspection. After three

(3) years/50,000 miles, but before a period of

use of seven (7) years/70,000 miles, the au-

thorized Volvo dealer will repair or replace

only those parts listed on page 64. After sev-

en (7) years/70,000 miles, but before a period

of use of eight (8) years/80,000 miles, the au-

thorized Volvo retailer will cover only the cat-

alytic converter, engine control module, cen-

tral electronic module and on-board diag-

nostic device. PZEV vehicles identified on

page 34 of this booklet have all emissions

components covered for a period of fifteen

(15) years or 150,000 miles. Volvo will pay for

the repair unless the failure was caused by

abuse, neglect, improper maintenance, or

the use of leaded fuel or fuels not recom-

mended in your Owner's Manual or this

booklet. If the failure is covered under this

warranty, Volvo shall be liable for diagnostic

and repair expenses. If the failure is caused

by a combination of warrantable and non-

warrantable conditions, the owner shall not

be liable for the portion of diagnostic and re-

pair costs relating to the warrantable condi-

tion. If the failure is caused by a nonwarrant-

able condition, the vehicle owner shall be lia-

ble for all diagnostic and repair expenses,

but not to exceed the maximum permissible

under the inspection program. The owner

may choose to have the vehicle repaired at a

facility other than a Volvo retailer; however, if

a warrantable condition is found, the owner

must bring the vehicle to an authorized Volvo

retailer to have the repairs completed at no

cost for parts, labor, and diagnosis. Volvo will

not reimburse the owner for diagnostic costs

incurred at the unauthorized service facility

except in the case of an emergency.

What Is Not Warranted

1. Required maintenance services as speci-

fied in the tables beginning on page 14 of

this booklet. Items that affect emissions

and require scheduled replacement are

warranted up to their first replacement

point, [such as spark plugs, filters, belts,

etc.]. Once these parts have been re-

placed at the scheduled replacement

point, they are no longer covered by this

Emission Warranty.

2. Malfunctions in any part caused by mis-

use, improper adjustments (by other

than a Volvo dealer during warranty

repair work), modification, alteration,

tampering or disconnection of system

parts.

3. Damage resulting from accidents, acts

of nature, or events beyond the control

of Volvo.

4. The use of fuel and/or oil or other fluids

which do not meet the Volvo-approved

standards as set forth in the Owner's

Manual and on pages 10 and 12 of this

booklet.

5. Repairs on vehicles for which the true

odometer mileage cannot be readily de-

termined.

6. Parts other than genuine Volvo replace-

ment or remanufactured parts used for

maintenance, repair or replacement af-

VCNA warranty manual week 1220.book Page 61 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Inspection Program

fecting components of the emission

control system.

7. Any loss of time, inconvenience, loss of

vehicle use or commercial loss.

VCNA warranty manual week 1220.book Page 62 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Limitations and Disclaimers

California, Connecticut, Maine,

Massachusetts, Maryland, New

Jersey, Oregon, Pennsylvania, Rhode

Island, Vermont and Washington

Volvo's written warranty is exclusive and

in lieu of all warranties, whether oral or

written, expressed or implied.

No implied warranty of merchantability or

fitness for a particular purpose shall apply

except during the applicable periods of

this warranty.

Volvo does not authorize any individual or

corporation to create for it any obligation,

liability or other warranty in connection

with this vehicle.

Volvo's liability, if any, for product(s) fur-

nished under this warranty shall in no

event exceed the cost of correcting de-

fects in the product(s) as herein provided

and upon the expiration of this warranty,

any such liability shall terminate.

NOTE

This warranty gives you specific legal rights

and you may also have other rights. Califor-

nia, Connecticut, Maine, Massachusetts,

Maryland, New Jersey, Oregon, Pennsyl-

vania, Rhode Island, Vermont and Wash-

ington may not allow limitations on how

long an implied warranty lasts, so the

above limitations may not apply to you.

These states may not allow the exclusion or

limitation of incidental or consequential

damages, so the above limitations or exclu-

sions may not apply to you.

VCNA warranty manual week 1220.book Page 63 Wednesday, April 4, 2012 11:44 AM

02 Warranty

2013 Model Year Emission Parts List

California, Connecticut, Maine,

Massachusetts, Maryland, New

Jersey, Oregon, Pennsylvania, Rhode

Island, Vermont and Washington

The components listed in the chart below are

covered by the Long Term Defect and Perfor-

mance Warranty for seven (7) years or 70,000

miles/113,000 kilometers, whichever occurs

first.

ENGINE VIN CODE NUMBER

61 67 90 95

Engine Control Module1x x x x

Fuel Tank Assembly x x x x

Catalytic Converter1x x x x

Tur b ocharger x x x

Charge Air Cooler x x x

Transmission Control Module x x x x

Fuel Pump x x x x

Fuel Pump Electronic Module (PEM) x x x2

Fuel Filter xx3

Electronic Throttle Module x x x x

CVVT Timing Device (Inlet) x x x x

CVVT Timing Device (Exhaust) x x

Exhaust manifold w/close coupled catalyst x4

Fuel Injectors x x

EVAP Carbon Canister xx5

Hollow Screw with Non-Return Valve x

CPS Valve Tappet (Inlet) x

Brake Control Module6x

EVAP Leakage Diagnosis Pump x

1The Engine Control Module and Catalytic converter are also covered by the 8-year or 80,000-mile Long

Term Emissions Warranty. Please see pages 53 and 54.

2XC60, XC70 & S80 models only

3XC60 & XC70 AWD models only

4XC70, XC90 & S80 models only

5AWD models only

6Manual transmission vehicles only

VCNA warranty manual week 1220.book Page 64 Wednesday, April 4, 2012 11:44 AM

02 Warranty

Partial Zero Emissions Vehicles

Defects and Performance Emissions

Warranty

Model year 2013 vehicles with engine VIN

code 94 sold and registered in California,

Connecticut, Maine, Massachusetts, Mary-

land, New Jersey, New York, Rhode Island or

Vermont are classified as Partial Zero Emis-

sions (PZEV) vehicles. PZEV vehicles have a

defects and performance emissions warranty

on all emissions components for fifteen (15)

years or 150,000 miles, whichever occurs

first.

The additional components listed below, in-

stalled only on vehicles with engine code 94,

are covered under the PZEV warranty:

• PremAir Radiator and ATD Sensor

VCNA warranty manual week 1220.book Page 65 Wednesday, April 4, 2012 11:44 AM

02 Warranty

VCNA warranty manual week 1220.book Page 66 Wednesday, April 4, 2012 11:44 AM

VCNA warranty manual w946 model year 2011.book Page 1 Wednesday, October 28, 2009 4:11 PM

QUALITY - SAFETY - DURABILITY - VALUE

The Volvo organization welcomes you to the Volvo family and thanks you

for purchasing your new Volvo.

From Design, Engineering, and Manufacturing to support activities in Parts,

Service, and Sales, high standards have been set to help unsure your satis-

faction and pride as an owner of a Volvo.

The warranties described in this booklet assure you that we stand behind

our products and services. To help protect your investment, please pay

close attention to the section describing owner's responsibilities for proper

service and maintenance.

Your Owner's Manual fully explains the functions, operation and comfort

features of your Volvo. It should be reviewed by you and others who may

have occasion to drive your Volvo.

We wish you many years of safe and pleasurable driving in your new Volvo.

QUALITY - SAFETY - DURABILITY - VALUE

The Volvo organization welcomes you to the Volvo family and thanks you

for purchasing your new Volvo.

From Design, Engineering, and Manufacturing to support activities in Parts,

Service, and Sales, high standards have been set to help unsure your satis-

faction and pride as an owner of a Volvo.

The warranties described in this booklet assure you that we stand behind

our products and services. To help protect your investment, please pay

close attention to the section describing owner's responsibilities for proper

service and maintenance.

Your Owner's Manual fully explains the functions, operation and comfort

features of your Volvo. It should be reviewed by you and others who may

have occasion to drive your Volvo.

We wish you many years of safe and pleasurable driving in your new Volvo.

VCNA warranty manual w946 model year 2011.book Page 1 Wednesday, October 28, 2009 4:11 PM

MAINTENANCE RECORDS

This booklet should always be kept in

your vehicle along with all receipts

and the customer copy of repair

orders covering all services and

repairs performed on your vehicle.

These service records may be

required as reference for future

warranty work.

Vehicle Identiﬁ cation Number Delivery/Retail Date

Part Number Description

ACCESSORY IDENTIFICATION

Accessories Installed At Time Of Delivery

Instructions to Retailer: Type all information.

Volvo Cars of North America, LLC

Rockleigh, New Jersey

Volvo Cars of Canada Corp.

North York, Ontario

http://www.volvocars.com/us

http://www.volvocanada.com

2013 Warranty and Maintenance Records Information

WTY 5 7 0 . 0 4 . 1 2 R e v. 04/12

Printed in USA

2013 U.S.A./Canada

WARRANTY AND MAINTENANCE RECORDS INFORMATION

Volvo VCNA Warranty Manual Week 1220 2013

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