Vtech Vsp600 Users Manual

2014-11-12

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User Guide
VSP600 DECT SIP Cordless Base Station
VSP601 DECT SIP Cordless Handset
2
3
Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product. You can also visit our
website at businessphones.vtech.com or call 1 (888) 370-2006.
Please note the serial number of your product, which can be found on the bottom
of the base station. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear on the product or in this user’s manual.
Always follow basic safety precautions when using this product to
reduce the risk of injury, re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the base station and handset are
provided for ventilation. To protect them from overheating, these openings
must not be blocked by placing the product on a soft surface such as a bed,
sofa or rug. This product should never be placed near or over a radiator or
heat register. This product should not be placed in any area where proper
ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the base
station or handset because they may touch dangerous voltage points or
create a short circuit. Never spill liquid of any kind on the product.
5
12. To reduce the risk of electric shock, do not disassemble this product, but take
it to an authorized service facility. Opening or removing parts of the base
station or handset other than specied access doors may expose you to
dangerous voltages or other risks. Incorrect reassembling can cause electric
shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorized
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of ammable or ame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a re or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
6
19. Use only the power cord indicated in this manual.
20. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full installation instructions in “Handset Installation” on page
16 in this User Guide.
21. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.
SAVE THESE INSTRUCTIONS
7
Compliance
FCC part 15
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at the user’s expense.
Privacy of communications may not be ensured when using this phone.
Warning: Changes or modications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate
the equipment.
Caution: To maintain the compliance with the FCC’s RF exposure guideline,
place the base unit at least 20 cm from nearby persons.
For body-worn operation, this handset has been tested and meets the FCC RF
exposure guidelines when used with the accessories supplied or designated for
this product. Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
This Class A digital apparatus complies with Canadian requirements:
CAN ICES-3 (A)/NMB-3(A).
Cet appareil numérique de la classe A est conforme à la norme CAN ICES-3 (A)/
NMB-3(A) du Canada.
This device complies with Industry Canada license-exempt RSS standard(s).
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation of the device.
Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certication/registration number only signies that the
Industry Canada technical specications were met.
This product meets the applicable Industry Canada technical specications.
8
User Guide
VSP600 DECT SIP Cordless Base Station
VSP601 DECT SIP Cordless Handset
Table of Contents
Important Safety Information 4
Important safety instructions............... 4
Introduction 10
About this guide ................................ 10
Product overview .............................. 10
Quick Reference Guide 11
Base station external features .......... 11
Cordless handset external features .. 12
Dial pad and audio controls .............. 12
Base Station Installation 13
Handset Installation 16
Installing the charger ........................ 16
Battery installation and charging ...... 17
Wall mounting the charger ................ 19
Adding a corded headset.................. 20
Registering the handset to the base . 21
Deregistering the handset ................ 22
Locating the Handset 23
Screen icons 23
Using the Handset 24
Idle screen ........................................ 24
Making calls ...................................... 24
Answering calls................................. 25
Putting a call on hold ........................ 26
Switching between two calls ............. 26
Transferring a call ............................. 27
Setting up a conference call ............. 28
Listening to messages ...................... 29
Using the Directory ........................... 30
Using the Call History ....................... 32
Conguring the Handset 33
Setting do not disturb........................ 33
Setting call forwarding ...................... 33
Blocking anonymous calls ................ 34
Dialing anonymously ........................ 34
Answering calls automatically........... 34
Setting missed-call alerts.................. 35
Setting call waiting ............................ 35
Viewing handset status ..................... 35
Setting the language......................... 36
Setting the date and time.................. 36
Setting the handset name................. 36
Setting the screen brightness ........... 36
Setting the ringer tone and volume... 37
Turning low battery tone on or off ..... 37
Turning link lost tone on or off .......... 37
Turning key tones on or off ............... 37
Changing your base PIN .................. 38
Editing the VLAN ID.......................... 38
Registering or deregistering your
handset ............................................. 38
WebUI 39
Using the WebUI .............................. 39
System Status .................................. 41
9
Handset Status ................................. 42
Call Settings ..................................... 42
User Preferences.............................. 44
Base Directory .................................. 45
Blacklist ............................................ 47
Security............................................. 48
Troubleshooting 49
General issues.................................. 49
Technical Specications 50
Special characters 50
Entering special characters .............. 50
Maintenance 51
Taking care of your telephone .......... 51
GPL License Information 52
GPL code requests ........................... 52
10
Introduction
About this guide
This user guide provides information about the external features of the base
station and handset, installation and handset conguration instructions, and
detailed instructions for using the handset. Please read this user’s manual before
using your handset.
Please refer to the VSP600/VSP601 Administrator and Provisioning Manual for
complete conguration instructions. You can download the guide from
businessphones.vtech.com.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
Product overview
The VTech VSP600 base station and VSP601 cordless handset is a full-featured
SIP endpoint business phone system designed to work with popular hosted IP
PBX services and on-premise SIP PBXs. Once you have ordered and congured
your PBX service, the handset enables you to make and receive calls as you
would with any other business phone. Up to six cordless handsets can be
registered to the base station. Each handset provides calling features such as
hold, transfer, conferencing, and speakerphone.
The VSP601 cordless handset features include:
• Orbitlink Wireless Technology™
• Backlit Liquid Crystal Display
• Speakerphone, Hold and Mute
• Up to 6 SIP lines/accounts
• Up to 4 concurrent calls across all handsets
• 3-way conferencing
• Corded headset support
• 200-entry local directory
11
Use only
Supplied
Adapter
RESET
Quick Reference Guide
Base station external features
Reset button
DC adapter input
Ethernet port
Front Rear
Handset Locator
(Page) button
Press to ring the handsets.
Press and hold to register
a handset.
Power LED
Flashes when joining
the network or when
registering/deregistering
a handset.
Steady when power is
connected and an IP
address is acquired.
VoIP LED
Flashes when registering/
deregistering a handset.
Steady when all SIP accounts
are registered.
Off when a SIP account is not
registered.
Antenna
Wall mount slot
(on top)
12
Quick Reference Guide
Cordless handset external features
DIAL PAD
MUTE/DELETE
During a call, press to
prevent your voice from
being heard.
While entering numbers
or letters, press to delete
previous character.
HEADSET JACK
2.5 mm jack for connecting
a corded headset.
SPEAKER
Press to use
the handset
speakerphone.
REDIAL/PAUSE
Press to redial a number
or enter a pause when
programming a phone number.
Message light
Flashes when a line
has a new voice
message.
SOFT KEYS
Perform the actions
indicated by the on-
screen labels.
TRANSFER
Press to start
transferring a call.
MENU/SELECT
Press to display the main
menu.
Press to select a menu item.
INT
Press to start making
an intercom call.
OFF/CANCEL
Press to end a call.
Press to cancel an operation
and leave a menu.
CONF
Press to start a
conference call.
TALK
Press to start
making a call.
HOLD
Press to put a call on hold.
VOL q CID
While in menus, press q
to scroll down the menu.
Press to display the Call
history.
VOL p DIR
While in menus, press p
to scroll up the menu.
Press to display the
Directory.
Dial pad and audio controls
On back:
BELT CLIP
SPEAKER
HANDSET LOCK
Press and hold to lock
handset keys and
prevent accidental key
presses.
13
Base Station Installation
This section assumes that your network infrastructure is established and that
your IP PBX phone service has been ordered and congured for your location.
For more information about IP PBX conguration, see the VSP600/VSP601
Administrator and Provisioning Manual, available at
businessphones.vtech.com.
You can power the base station using the supplied power adapter or using Power
over Ethernet (PoE) from your network. (The base station requires PoE Class 3.)
If you are not using PoE, install the base station near a power outlet not controlled
by a wall switch. The base station can be placed on a at surface or mounted on a
wall in a vertical or horizontal orientation.
Avoid placing the base station too close to:
• Communication devices such as television sets, DVD players, or other
cordless telephones
• Excessive heat sources
• Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
• Excessive dust sources such as a workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top of a washing machine or work
bench
14
To install the base station:
1. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
base station (marked by ), and plug the other end of the cable into your
network router or switch.
2. If the base station is not using power from a PoE-capable network router or
switch:
a. Connect the supplied power adapter to the base station power jack.
a. Plug the power adapter into an electrical outlet that is not controlled by a
wall switch.
Use only
Supplied
Adapter
RESET
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a
replacement power adapter, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
To mount the base station on a wall:
1. Install two mounting screws on the wall. Choose
screws with heads larger than 5 mm (3/16 inch)
in diameter (1 cm / 7/16 inch diameter maximum).
The screw centers should be 5 cm (1 15/16 inches)
apart vertically or horizontally.
2. Tighten screws until only 3 mm (1/8 inch) of the
screws are exposed.
15
3. Attach the mounting plate to the top of the base station. Insert the tab into
the slot and then push the plate in at the bottom of the base station until the
mounting plate clicks into place.
4. Check to make sure the plate is secure at top and bottom. It should be ush
with the base station body.
5. Place the base station over the mounting screws.
6. Connect power and the Ethernet cable as described in “To install the base
station.”
Insert tab into slot.
16
Handset Installation
This section assumes that your network infrastructure is established and that
your IP PBX phone service has been ordered and congured for your location.
For more information about IP PBX conguration, see the VSP600/VSP601
Administrator and Provisioning Manual, available at
businessphones.vtech.com.
Handset installation involves both the handset and the handset charger. The
charger is powered using the supplied power adapter. The charger can be placed
on a at surface or mounted on a wall.
Avoid placing the handset and charger too close to:
• Communication devices such as television sets, DVD players, or other
cordless telephones
• Excessive heat sources
• Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
• Excessive dust sources such as a workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top of a washing machine or work
bench
Installing the charger
Install the charger as shown below.
Plug the power adapter into an electrical outlet not controlled by a wall switch.
17
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a
replacement power adapter, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
Battery installation and charging
Install the battery as shown on the following page. Once you have installed
the battery, the screen indicates the battery status (see the table below). If
necessary, place the handset in the charger to charge the battery. For best
performance, keep the handset in the charger when not in use. The battery is
fully charged after 11 hours of continuous charging.
If the screen is blank, you need to charge the handset without interruption for
at least 30 minutes to give the handset enough charge to use the telephone for
a short time. When the battery is low, the handset shows Low battery and a
ashing .
Battery indicators Battery Status Action
The screen is blank or
shows Place in charger
and ashes.
The battery has no
or little charge. The
handset cannot be used.
Charge without
interruption (at least 30
minutes).
The screen shows Low
battery and ashes.
Battery has enough
charge to be used for a
short time.
Charge without
interruption (at least 30
minutes).
Full battery icon ( )
appears. The screen
shows HANDSETx (x
represents the handset
ID number 1 to 6).
Battery is charged. To keep the battery
charged, place it in the
charger when not in use.
18
To install the handset battery:
1. Plug the battery connector securely into the socket inside the handset battery
compartment. Insert the supplied battery with the label THIS SIDE UP facing
up as indicated.
2. Align the cover at against the battery compartment, then slide it upwards
until it clicks into place.
3. Charge the handset by placing it face forward in the charger. The battery icon
indicates the charge status as the battery charges.
IMPORTANT INFORMATION
• Use only the supplied rechargeable battery or replacement battery
(model BT164392). To order a replacement battery, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
• If you do not use the handset for a long time, disconnect and remove the
battery to prevent possible leakage.
Very low battery charging
less than 30 minutes.
Charging 30 to 80 minutes.
Charging 80 minutes
to 7 hours.
Charging more than 7 hours.
Fully charged at 11 hours.
19
Wall mounting the charger
The charger is ready for tabletop use. If you want to mount the charger on a
wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold
the charger in place. The screws and wall anchors are available for purchase in
many hardware or consumer electronics retailers. You might need a professional
to install the charger.
To mount the charger on the wall:
1. Use a pencil to mark the desired positions of the two holes on the wall. Make
sure the space between the two holes is 30 mm. Drill two holes in the wall
according to the marks.
2. If you drill the holes into a stud, go to step 3.
-OR-
If you drill the holes into an object other than
a stud, insert the wall anchors (not provided)
into the holes and tap gently on the ends with a
hammer until the wall anchors are ush with the
wall.
3. Insert the screws (not provided) into the holes
and tighten them until only 1/4 inch of the screws
are exposed.
4. Align the holes at the back of the charger with
the screws on the wall and slide the charger
down until it locks into place.
Screw spacing 30 mm
(1 3/16 inches)
20
Adding a corded headset
You can use this handset hands-free when you install any industry-standard
2.5 mm corded telephone headset (purchased separately). For best results,
use a VTECH 2.5 mm corded headset. To purchase a corded headset, visit our
website at businessphones.vtech.com or call 1 (888) 370-2006.
Plug a 2.5 mm headset into
the HEADSET jack on the
side of the handset.
21
Registering the handset to the base
The handset must be registered to the base station in order to make and receive
calls.
To register the handset:
1. Make sure the handset has a charged battery before
proceeding. Make sure the base station is connected to power.
2. Press MENU on the handset. The Main Menu appears.
3. Press q to scroll to User settings and press SELECT.
4. Press q to scroll to Registration and press SELECT.
5. With Handset highlighted, press SELECT. The handset
screen displays instructions. Press NEXT to continue
reading the instructions.
6. On the base station, press the HANDSET LOCATOR button
for at least four seconds, then release the button. Both LEDs
on the base station begin to ash.
7. Press the # key on the handset. The screen shows Please
wait... The process takes up to 10 seconds to complete. When
the rst handset registers, it beeps and the screen displays
HANDSET 1.
If the handset fails to register, place it in the charger again for a
few seconds, remove it and repeat the registration procedure.
BACK ENTER
User settings
Main Menu
Status
Features
Intercom
BACK ENTER
Registration
User settings
Edit VLAN ID
Edit PIN code
Key Tone
Press and
hold HANDSET
LOCATOR key
at base for
4 seconds
LINE MENU
11:26
PM 01/01
HANDSET
1
22
Deregistering the handset
Before using the handset with a different base station, you must deregister the
handset from the base station to which it is currently registered.
To deregister the handset:
1. Press MENU on the handset. The Main Menu appears.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Registration and press SELECT.
4. Press q to highlight Deregistration and press SELECT.
The handset screen displays a list of registered handsets. The
handset you are currently using appears with ** after its name.
5. Highlight the name of the handset you want to deregister, and
then press SELECT .
6. On the base station, press the HANDSET LOCATOR button
for at least four seconds, then release the button. Both LEDs
on the base station begin to ash.
7. On the handset, enter the System PIN and then press
SELECT. The default PIN is 0000.
The screen shows Please wait. The process takes up to 10 seconds to
complete. When the handset deregisters, it beeps and the screen displays
Unregistered.
Note: The handset enters an energy-saving charging mode after being
deregistered. All cordless telephone functions except handset-battery charging
are disabled. Energy-saving charging mode is deactivated after the handset
registers to the base station.
Registration
Deregistration
Handset
Deregistration
HANDSET 2
HANDSET 1
HANDSET 3
HANDSET 4
23
Locating the Handset
You can nd handsets by paging them from the base. Press the HANDSET
LOCATOR (page) button on the base station to ring all handsets:
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3DJLQJ
â
• All handsets within range of the base will ring for one minute, even if the
volume is off.
• To end the locator page, press STOP or place the handset in its charger.
• To silence the locator page on one handset only, press SILENCE .
Screen icons
The following screen icons indicate your phone’s current status:
Icon Status
Indicates signal strength, from one bar (weak) to four bars (strong). Flashes
when out of range.
Indicates battery strength from 1/3 to 3/3. Flashes when empty.
The ringer is off.
Headset—audio is coming through a headset after the HEADSET key was
pressed.
Speakerphone—the speakerphone is active.
Microphone is muted.
Call Forward All is on.
Do Not Disturb is on.
24
Using the Handset
This section describes how to use the handset to make calls and answer calls.
This section also describes how to put calls on hold, transfer calls, and create
conference calls.
Idle screen
The Idle screen appears after the phone is connected and
congured for your SIP PBX service. The Idle screen indicates
that you have no active or held calls.
From the Idle screen, you can press:
• LINE to select another line (SIP Account). When you
make a call, the phone will use this line. See “Making calls”
on page 24. Note: LINE appears only if more than one
SIP account is registered to your phone.
• MENU to view the main menu. See “Conguring the Handset” on page
33.
Making calls
You can make calls to any phone number (an outside call), or you can call
another handset (an internal call).
To make an outside call:
1. Use the dial pad to enter the desired number.
• Press BACKSP if you enter an incorrect digit.
2. If you wish to choose an outgoing line for the call:
a. Press LINE .
a. Press q or p to select the dialing line.
a. Press SELECT .
3. Dial the number by pressing TALK or SPEAKER.
When the call is answered, the active call screen appears.
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TALK
4. To hang up the call, press OFF or END .
Note that you can also live dial a number by pressing TALK or SPEAKER to go
off hook before entering a phone number. The call will dial automatically when a
valid number is entered.
LINE MENU
11:26PM 01/01
HANDSET 1
25
To make an internal call:
1. Press INT.
2. Press p or q to select the handset you wish to call, then press SELECT .
When the call is answered, the active call screen appears.
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+$1'6(7
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SELECT
3. To hang up the call, press OFF or END .
Answering calls
You can answer a call by pressing TALK, SPEAKER, or ANSWER :
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ANSWER
• For incoming calls from an outside number, you can also press REJECT to
terminate the call.
• If you have multiple incoming calls, (as indicated by ), press q or p to
select the call you want to answer.
• Internal calls from another handset cannot be rejected, but they can be
silenced by pressing SILENCE :
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If you don’t respond to an incoming outside call, the phone displays a
missed-call alert on the idle screen:
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26
Putting a call on hold
You can put an outside call on hold by pressing HOLD. The handset also puts
calls on hold automatically when you answer another call, transfer a call, or
create a conference. Note that you cannot put an internal call on hold.
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From the On Hold screen, you can press RESUME to take the call off hold.
If another party puts you on hold, you may see the message Held by far end.
This message depends on compatibility between phones and PBX types, and
may not always appear. You can press END to end the call.
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To make a new call while on hold:
1. When you have a call on hold, press the MENU key.
2. With New call highlighted, press ENTER .
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3. Enter the number you wish to dial.
Switching between two calls
If you are managing two calls, switch between them by pressing NEXT :
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27
Transferring a call
You can transfer a call to another party.
If you talk to the transfer recipient before completing the transfer, you are making
a “supervised” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the
call, you are making a “blind” transfer.
You can also transfer a call to a held call. Note that you cannot transfer internal
calls.
To transfer a call (supervised):
1. During a call, press TRANSFER. The call is automatically put on hold and
the transfer setup screen appears.
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2. If you wish to transfer to an outside number, select A new party. Or if you
wish to transfer to another handset in your system, select A handset party.
3. Press SELECT.
4. Dial the number to which you want to transfer the call, or select the handset
to transfer to. You can also use a number from a list, such as the Directory or
Call History.
5. When the second caller answers, you can talk to the caller to notify them of
the transfer, then press TRANS. to transfer the call.
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TRANS.
To transfer a call (blind):
1. During a call, press TRANSFER. The call is automatically put on hold and
the transfer setup screen appears.
2. Select A new party, then press SELECT.
28
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SELECT
3. Press BLIND .
4. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
5. Wait for the phone to automatically dial, once it recognizes a valid number.
6. When the far end picks up, the call will be immediately transferred.
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To transfer a call to a held call:
1. If you are on an active call and also have a call on hold, press TRANSFER. A
list of held calls will appear.
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2. With the call you want to transfer to highlighted, press SELECT . The call will
be immediately transferred.
Setting up a conference call
You can hold a conference call between yourself and two other parties.
To set up a conference call:
1. During a call, press CONF. The call is automatically put on hold and the
conference setup screen appears.
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2. If you wish to conference with an outside number, select A new party. Or
29
if you wish to conference with another handset in your system, select A
handset party.
3. Press SELECT.
4. Dial the second number for the other party you want to join your conference,
or select the handset to conference with. You can also use a number from a
list, such as the Directory or Call History.
5. When the second call is established, press CONF. . The conference begins
and the conference screen appears.
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Press END to terminate both calls and end the conference.
To create a conference with a held call:
1. If you are on an Active call and also have a call on hold, press CONF. A list of
held calls will appear.
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2. With the call you want to conference with highlighted, press SELECT . The
conference will begin immediately.
Listening to messages
When you have new messages, the phone displays a new-messages notication
on the idle screen:
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To listen to your messages:
1. From the handset Main Menu, with Message highlighted, press SELECT.
The Message screen appears. A message icon ( ) appears at the top of the
screen for any line that has a message.
30
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SELECT
2. Press q to highlight the desired line and press SELECT.
The handset dials the voicemail access number.
3. Follow the voice prompts to listen to your messages.
Using the Directory
The handset has three lists of contacts. The Local directory is
only available on your handset. The Base directory is usually
maintained by your system administrator, and is available on all
handsets. The Blacklist contains blocked numbers.
To view a directory:
1. From the handset Main Menu, press q to scroll to Directory
and press SELECT, or press p when the phone is idle.
The Directory menu appears.
2. Press p or q to select the directory you wish to view, then press REVIEW .
3. Press q or p to browse through contacts.
To call a contact:
When viewing a directory entry, you can call a contact in the following ways.
1. Dial the phone number in the entry:
a. Press TYPE to cycle through home, mobile, and work
numbers.
b. Press DIAL to call the contact.
2. Revise the phone number to dial before calling:
a. Press MENU.
b. Press q to scroll to Edit dial and press SELECT.
c. Edit the number as required, then press DIAL .
To search a directory:
1. From the handset Main Menu, press q to scroll to Directory and press
SELECT.
The Directory menu appears.
2. Press p or q to select the directory to search, then press
OPTION .
3. With Search highlighted, press SELECT.
4. Enter a name or number, then press SEARCH .
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31
To add a new entry:
1. From the handset Main Menu, press q to scroll to Directory and press
SELECT.
The Directory menu appears.
2. Press p or q to select the directory to add a new entry to,
then press OPTION .
3. Press q to scroll to Add new and press SELECT.
4. You can add a rst name and last name, as well as home,
mobile, and work phone numbers. You can also set the
ringer tone and dial line for the entry.
5. When you are done, press SAVE .
To edit an entry:
1. When viewing the directory entry you wish to edit, press MENU.
2. With Edit highlighted, press SELECT.
3. When you are done editing, press SAVE .
To delete an entry:
1. When viewing the directory entry you wish to delete, press
MENU.
2. Press q to scroll to Delete and press SELECT.
3. Press YES on the delete conrmation screen.
To delete all entries:
1. From the handset Main Menu, press q to scroll to Directory and press
SELECT.
The Directory menu appears.
2. Press p or q to select the directory to delete, then press
OPTION .
3. Press q to scroll to Delete all and press SELECT.
4. Press YES on the delete all conrmation screen.
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32
Using the Call History
The Call History contains lists of your missed, received, and dialed calls (you
can also view dialed calls by pressing REDIAL). You can view, call and store list
entries.
To view the Call History:
1. From the handset Main Menu, press q to scroll to Call
History and press SELECT, or press q when the phone is
idle.
The Call History menu appears.
2. Press q to highlight the desired list and press SELECT.
3. Press q or p to view entries.
The Call History entry screen shows the time, date, name and number of the call,
the number of entries in the folder, along with an icon indicating the type of call.
Received call Dialed call Missed call
To call an entry:
When viewing a Call History entry, you can call the entry in the following ways.
1. Press DIAL to call the phone number in the entry.
2. Revise the phone number to dial before calling:
a. Press MENU.
b. With Edit dial highlighted, press SELECT.
c. Edit the number as required, then press DIAL .
To save an entry to a directory:
1. Press MENU when viewing a Call History entry.
2. Press q to scroll to Save and press SELECT.
3. Press p or q to select the directory to save to, then press
ENTER .
4. Edit the new directory entry as required, then press SAVE
to return to Call History.
To delete entries:
1. To delete the entry you are viewing, press DELETE .
2. To delete all entries:
a. In the main Call History menu, press p or q to scroll to
the list you wish to delete.
b. Press DEL ALL .
c. Press YES on the delete all conrmation screen.
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33
Conguring the Handset
You can congure the phone using one of two methods:
1. The Features and User settings menus on the phone:
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2. The WebUI, which you access using your Internet browser.
This section describes settings you can change using your handset. For
information about settings you can change on the WebUI, see “WebUI” on page
39.
Setting do not disturb
When Do Not Disturb (DND) is on for a line, calls to that line will be rejected.
To turn DND on or off:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. With DND highlighted, press SELECT.
4. Press p or q to select which line DND should apply to*,
then press SELECT to turn it on or off.
5. Press SET to save.
* Note that DND will apply to all handsets assigned the line.
Setting call forwarding
Calls can be forwarded to another phone number always, only when busy, or
after a set number of rings.
To set call forward:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. Press q to scroll to Call forward and press SELECT.
4. Press p or q to select which line Call forward should apply to*, then press
SELECT.
5. Press q to highlight the desired option:
• Always
• Busy
• No answer
6. Press SELECT.
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34
7. On the next screen, press SELECT to turn call forwarding
On or Off.
8. Press q.
9. Enter the number to which you would like to forward calls.
10. (If you selected No answer earlier) Press q.
11. (If you selected No answer earlier) Press SELECT to set
the No answer delay between 1 to 10 rings.
12. Press SET .
When Call forward is on, FWD appears on the idle screen.
* Note that Call forward will apply to all handsets assigned the line.
Blocking anonymous calls
Calls without Caller ID information will be rejected and the handset will not ring.
To block anonymous callers:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. Press q to scroll to Block anonymous and press SELECT.
4. Press p or q to select which line Block anonymous should
apply to*, then press SELECT to turn it on or off.
5. Press SET to save.
* Note that Block anonymous will apply to all handsets assigned the line.
Dialing anonymously
When this feature is enabled, your phone will make anonymous outgoing calls.
To dial as an anonymous caller:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. Press q to scroll to Dial as anonyms and press SELECT.
4. Press p or q to select which line Dial as anonymous
should apply to*, then press SELECT to turn it on or off.
5. Press SET to save.
* Note that Dial as anonymous will apply to all handsets assigned the line.
Answering calls automatically
When this feature is enabled, lifting the handset out of the
charger will automatically answer an incoming call.
To answer calls when lifting the handset:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
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35
3. Press q to scroll to Lift HS answer and press SELECT.
4. Press SELECT to select either On or Off.
5. Press SET to save.
Setting missed-call alerts
When missed-call alerts are enabled, an alert will display on the idle screen
whenever you do not answer an incoming call.
To turn missed-call alerts on or off:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. Press q to scroll to Miss call alert and press SELECT.
4. Press p or q to highlight Show alert or Hide alert.
5. Press SET .
Setting call waiting
When call-waiting alerts are enabled, an alert will display on-screen whenever
you receive an incoming call during an active call.
To turn call-waiting alerts on or off:
1. Press MENU.
2. Press q to scroll to Features and press SELECT.
3. Press q to scroll to Call waiting and press SELECT.
4. Press p or q to highlight Show alert or Hide alert.
5. Press SET .
Viewing handset status
In the Status menu, you can view information on the LAN network your phone
system is connected to, the registration status of your SIP accounts, or view
the software version of your handset. You may need this information for
troubleshooting purposes.
To view the Status menu:
1. Press MENU.
2. Press q to scroll to Status and press SELECT.
3. Press q to scroll to either Network, Line, or Product Info,
and press SELECT.
To view the software version of your phone:
1. From the Status menu, select Product Info and press SELECT.
2. With Handset highlighted, press SELECT.
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Setting the language
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. With Language highlighted, press SELECT.
4. Press p or q to highlight the desired language.
5. Press SET to save.
Setting the date and time
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Set Date/Time and press SELECT.
4. To set the date, highlight Set date, then use the dial pad to
enter the date.
5. To set the time, highlight Set time, then use the dial pad to
enter the time.
6. Press SET .
Setting the handset name
You can change the handset name from the default HANDSET.
To change the handset name:
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Phone rename and press SELECT.
4. Press BACKSP to move the cursor back and delete the
previous name.
5. Enter the new name using the dial pad.
6. Press SET when complete.
Setting the screen brightness
You can change the brightness of text and graphics on the handset LCD.
To change the LCD brightness:
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Contrast and press SELECT.
4. Press q or p to select a brightness level between 1 and 8.
5. Press SET .
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Setting the ringer tone and volume
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Ringers and press SELECT.
4. To change the ringer volume:
a. Highlight Ringer Volume and press SELECT.
b. Press q or p to change the volume level as desired.
c. Press SET to save.
5. To change the ringer tone:
a. Highlight Ringer Tone and press SELECT.
b. Press q or p to select a line, then press ENTER .
c. Press q or p to select a ringer tone.
d. Press SET to save.
Turning low battery tone on or off
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Low batt tone and press SELECT.
4. Press SELECT to turn the low battery tone on or off.
5. Press SET to save.
Turning link lost tone on or off
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Link lost tone and press SELECT.
4. Press SELECT to turn the link lost tone on or off.
5. Press SET to save.
Turning key tones on or off
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Key Tone and press SELECT.
4. Press SELECT to turn key tones on or off.
5. Press SET to save.
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38
Changing your base PIN
You can edit the base station PIN on the handset. After registering the rst
handset, the PIN code is required to register other handsets and deregister all
handsets. The default PIN is 1592.
To change the PIN:
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Edit PIN code and press SELECT.
4. Enter the PIN, using the dial pad.
5. Press OK to save.
Editing the VLAN ID
Administrators can edit the VLAN ID using the handset.
To edit the VLAN ID:
1. Press MENU.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Edit VLAN ID and press SELECT.
4. Enter the VLAN ID, using the dial pad.
5. Press SET to save.
Registering or deregistering your handset
You can register or deregister your handset using the handset menu. Follow
the instructions in “Registering the handset to the base” on page 21 and
“Deregistering the handset” on page 22.
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39
WebUI
Using the WebUI
Use an Internet browser to access the Web User Interface (WebUI) that resides
on your base station. After you log on to the WebUI, you can congure the
following features:
• Call Settings
• User Preferences
• Base Directory
• Blacklist
• User Password
The WebUI also has a System Status and Handset Status page, where you can
view network status and registration information about your handset.
To access the WebUI:
1. Ensure that your computer is connected to the same network as your base
station.
2. Find the IP address of your base station:
a. When the phone is idle, press MENU.
b. Press q to highlight Status, and then press SELECT. The Status menu
appears:
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c. On the Status menu, ensure that Network is highlighted, and then press
SELECT. The Network screen appears:
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d. On the Network screen, note the IP Address.
3. On your computer, open an Internet browser. Depending on your browser, some
of the pages presented here may look different and have different controls.
4. Type the phone IP address in the browser address bar and press ENTER on
your computer keyboard:
40
A Login window appears.
5. Under User Name, enter user.
6. Under Password, enter user, or your own password, if you have created
one. You can create or change a password after you log on.
7. Click Log In / OK. The WebUI appears.
Click topics from the navigation bar at the top of the page, and then click the
desired setting on the left side of the WebUI to see the page for that setting. You
view and change settings in two different types of elds: drop-down lists and
entry elds into which you type information. For your security, the WebUI times
out after 10 minutes, so if it is idle for that time, you must log on again.
The remaining procedures in this section assume that you have already logged
on to the WebUI.
41
System Status
The System Status page shows:
• General information about your phone, including model, MAC address, and
software version.
• Account Status information about your SIP account registration.
• Network information regarding your phone’s network address and network
connection.
The System Status page has no settings that you can change. You may need
some of the status information for troubleshooting purposes.
42
Handset Status
The Handset Status page shows registration information for your handsets.
The Handset Status page has no settings that you can change. You may need
some of the status information for troubleshooting purposes.
Call Settings
To view the call settings, click SYSTEM in the WebUI header, and then click Call
Settings in the sidebar. You can congure call settings for each account that is
available to your phone. Click Account 1, Account 2, and so on to select the call
settings page for the desired account.
Call Settings include Do Not Disturb and Call Forward settings. You can also
set Do Not Disturb and Call Forward using the handset. See “Conguring the
Handset” on page 33.
When you have nished changing settings on this page, click Save to save them.
43
General Call Settings
Setting Description
Anonymous Call Reject Select to block incoming calls that have no caller ID.
Enable Anonymous Call Select to make outgoing calls that remove your own caller
ID information.
Do Not Disturb Settings
Setting Description
Enable DND Turns Do Not Disturb on or off.
Call Forward Settings
Setting Description
Enable Call Forward
Always
Select to enable call forwarding for all calls on that account.
Target Number Enter a number to which all calls will be forwarded.
Enable Call Forward
Busy
Select to enable call forwarding for calls when you are on
another call on that account.
Target Number Enter a number to which calls will be forwarded when the
line is busy.
Enable Call Forward No
Answer
Select to enable call forwarding for unanswered calls on that
account.
Target Number Enter a number to which unanswered calls will be forwarded.
Delay Select the number of rings before
unanswered calls are forwarded.
Range: 1 to 10 rings
Default: 6 rings
44
User Preferences
On the User Preferences page, you can congure the WebUI language.
After changing the setting on this page, click Save to save.
General User Settings
Setting Description Range Default
WebUI
Language
Sets the language that
appears on the WebUI.
Any language supported
by your phone. For
example, English,
French, Spanish, etc.
English
45
Base Directory
To view the base directory, click CONTACTS in the WebUI header, and then click
Base directory in the sidebar.
On the Base directory page, you can manage your base directory entries. You
can sort, edit, delete, and add contact information for up to 200 entries. The page
also allows you to export your phone’s base directory or import a base directory
le. The export function lets you back up your contacts to your computer.
The Base directory lists entries on up to 10 pages, with 20 entries per page. Click
Next, First, Last, or a page number to view the desired page of entries.
Note: You can also use the phone menu to manage your base directory entries.
For more information, see “Using the Directory” on page 30.
46
Base directory
Click To...
Sort the list by last name.
Edit information for an entry.
View the last page of entries.
View the next page of entries.
Delete selected entries from the directory. Click Select All to select
every entry on the page you are viewing.
Add a new directory entry.
Delete all Directory entries
To add a new directory entry:
1. Click Add New Entry.
The Create Base directory Entry page appears.
2. Enter the required information. At minimum, a rst and last name are
required.
Setting Description Range Default
First Name Enter the appropriate names in these
elds. n/a n/a
Last Name
Ringer Tone Sets a unique ringer tone for calls from
this directory entry.
Auto,
Tone 1–10
Auto
Account Sets the account used when you dial this
directory entry.
Default
Account,
Account 1–
Account 6
Default
Account
Home Number Enter the appropriate numbers in these
elds.
n/a n/a
Work Number
Mobile Number
3. Click Save.
47
To edit a directory entry:
1. Click Edit for the entry you want to edit.
The Edit Base directory Entry page appears.
2. Edit or add the desired information.
3. Click Save.
Import Base directory
You can import an existing base directory le. Importing a directory le replaces
all your previous base directory entries. After importing a directory le, you can
add, edit, or delete entries as desired.
Note: Directory les are .xml les containing contacts and contact information.
For more information about creating or editing a directory le, consult your
system administrator.
To import a base directory le:
1. Click Choose File.
2. In the Choose File to Upload window, navigate to the directory le.
3. Click the le, and then click Open.
4. On the WebUI, click Import.
Export Base directory
You can export the directory and save it as an .xml le on your computer.
To export the base directory:
1. Click Export.
2. At your browser’s prompt, save the le to the desired location on your
computer.
Blacklist
To view the Blacklist, click CONTACTS in the WebUI header, and then click
Blacklist in the sidebar.
The Blacklist directory is identical to the Base directory, except that you cannot
congure an incoming ringer tone.
48
Security
On the Security page, you can change your User Password.
After changing your password, click Save.
49
Troubleshooting
If you have difculty with your handset, please try the suggestions below. For
customer service, visit our website at businessphones.vtech.com or call
1 (888) 370-2006.
General issues
Handset does not work at all (LCD is black)
• Conrm the battery is installed and charged correctly.
• Place the handset into it’s charger. Ensure the charger is securely plugged
into an outlet not controlled by a wall switch.
• If the battery is completely depleted, it can take up to 10 minutes to charge
the battery before the low battery icon displays on screen.
My caller ID isn’t working.
• Caller ID is a subscription service. Your telephone service provider may
require subscription to this service for this feature to work.
• The caller must be calling from an area that supports caller ID.
• Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment.
Handset registration is not working
• Place the handset in the charger for a few seconds, remove it and repeat the
registration procedure.
• Ensure the handset is within range of the base station.
Cannot make external calls
• Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer. If you
see an idle screen with no alerts, then your handset is successfully
communicating with the base station.
Handset does not receive incoming calls
• Ensure that Do Not Disturb and Call Forward All are turned off.
• Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer.
Cannot locate handset using base station
• The handset may not be registered.
• If the handset battery is dead or the handset is out of range, the locator tone
will not sound.
50
Poor audio quality. Speech is cutting out.
• You may be close to being out of range of the base station. Try moving
closer.
• Other electronic products can cause interference with your handset. Try
installing the base station far away from devices such as TVs, microwaves,
or other cordless devices, including other handsets.
• If the problem persists, contact your system administrator.
Technical Specications
RF frequency band 1921.536–1928.448 MHz
Channels 5
Operating temperature 32–122 °F (0–50 °C)
Power requirements Base: 5.0 Vdc @ 800 mA
Handset charger: 6.0 Vdc @ 300 mA
Handset: 2.4 V 550/750 mAh, Ni-MH battery pack
Power over Ethernet IEEE 802.3at supported, class 3
Ethernet network port 10/100 Mbps RJ-45 port
Special characters
Entering special characters
When entering text using the dial pad, the following special characters are
available. Press the 1, 0, or pound sign (#) keys to enter special characters.
Key Characters
1~ ^ ` % ! & - _ + = |
0 0 : ; , ? . @ *
#( ) [ ] { } < > / \ #
Press star ( ) to switch between uppercase and lowercase/European characters.
51
Maintenance
Taking care of your telephone
• Your base station and cordless handset contain sophisticated electronic
parts, so you must treat them with care.
• Avoid rough treatment.
• Place the handset down gently.
• Save the original packing materials to protect your products if you ever need
to ship them.
Avoid water
• You can damage your cordless telephone if it gets wet. Do not use the
handset in the rain, or handle it with wet hands. Do not install the base
station and handset near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric appliances
during storms.
Cleaning your telephone
• Your products have a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or a
mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone base should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD FROM THE WALL,
then pull the unit out by the unplugged cord.
Deregistering the handset
Before using the handset with a different base station, you must deregister the
handset from the base station to which it is currently registered.
52
GPL License Information
GPL code requests
Portions of the software associated with this product are open source, and fall
within the scope of the GNU General Public License (GPL). Accordingly, those
portions of code are available to the public, consistent with the requirements
of the GPL, in either source code format or object code format, depending
upon the nature of the code at issue. If you would like to exercise your right to
receive the available code, please send a cashier’s check, payable to VTech
Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—VSP600 GPL code request
along with a written request for the available code. If your request does not
fully comply with the foregoing requirements, VTech reserves the right to reject
your request. Further, by requesting and receiving the available code, you
release VTech, its afliates, and its and their ofcers, directors, employees,
and representatives (“VTech Parties”) from any liability or responsibility
relating to such code, and you acknowledge that the VTech Parties make no
representations with respect to the origin, accuracy, usability, or usefulness of
such code, and the VTech Parties have no responsibility to you whatsoever
concerning the code, including without limitation any responsibility to provide
explanation, support, upgrade, or any communication whatsoever. Your review or
use of the available code is at your sole risk and responsibility.
VTECH COMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008.
VTech is a registered trademark of VTech Holdings Limited.
Copyright © 2014 for VTECH COMMUNICATIONS LTD. All rights reserved.
Printed in China. Version 3, 05/14

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